I cannot use 3g on my iPhone as it takes up all my signal and the reception is bad that no one can here me so I have to run it at 2G all the time which is slow and shit!

Sick of being on the phone and it disconnects when I have full signal and the person I am on the phone to has full telstra coverage.

Many drop outs and blackspots between Goulburn and Canberra. If they can't get a short national highway covered what hope is there...

slow download speed, call dropouts, bad coverage. rather than sponsoring race teams & cricket just fix your phone systems or get out of the business & leave it to those who can do it

I am ringing about a recharge that i did on Monday but it hasnt gone through and I just wanted to get my recharge number off them to try again I rang this morning (Thursday 27 Jan) and waited 5 hours 36 min and thought I would try again so now I have been waiting 30 minutes and still no answer

My reception is very poor. I have to go outside my house and move around the yard to use my phone, even then it my drop out. I have tried many other phones and they all do the same. If you use another provider the phone can be used inside the house no worries with out drop out.
I have been with Vodafone for about 12yrs this problem just seems to be getting worse over the last couple of years.

The customer service is shocking. If you manage to get past that machine named Lara all you get is "please hold, I'll pass you over to someone else, unfortunately bla bla bla......"your call is valuable to us". yeah right.

Just got a new contract late last year hope they get better or as soon as its up im out.

Call centre didn't know what a 'Tax invoice' was and then the pin I've had on my account for the last two years 'isn't the pin I have on my screen'. As usual, I just give up because it's all too hard...maybe I'll try again tomorrow.

I get poor or no reception whenever am home. Over the weekend, I didn't have any reception at all. It sucks*#@! because sometimes my partner would work night shift and one time he was calling me for an some emergency and he was not able to contact me at all!!! What if it was a matter of life and death???

i wasa prepaid customer until i decided to get a plan with vodafone then the next day its all over the news about the failing of voda fone and its customers now i get no reception for hrs then my text messages back up and dont come thru for days then i get connection errors all the time and this is brand new fone...their service is crap and have u palmed off to so many different sections when u calli have to carry a spare fone around just to have recpton when i go away cause voda fone fail me and when i ring and ask how they going to repair all this mess oh we are updating our towers they have been telling my mum this for the last 2 years im so fed up

the voicemail box is full at the resolutions department 'please try again later' - how convenient vodafone...

I joined up with Vodafone last April and have had some issues with delayed voicemail,intermittently. No missed called alert,just a delayed voicemail either hours or sometimes days late.
2 weeks ago, I had a bigger issue. I suddenly had no reception in my house...for 3 days. I could send and receive text messages, though they were delayed and some never arrived, but could no make or receive calls. At this time I tried all the customer service numbers, but as soon as I indicated that I was having technical difficulties or wished to make a complaint, the call was disconnected. This lack of customer service compounded the problem for me,in a huge way. I went into my local Vodafone store and was told,in the nicest possible way, that they could do nothing.
I work in the emergency services and need to be contactable at all times. I don't have a landline as I work shifts and its just easier if I can be contacted on a single number. I missed several calls for overtime that resulted in me losing a lot of money. So not only was I not receiving the service I was paying for, but the company has cost me a lot in missed earnings.
When I could finally get through to the service department and was told that my problem would be looked into.By this time my phone was working inside again, so of course they found there was no problem.
Yesterday, the same thing happened and when I called the technical department (on someone elses phone so it wasn't a free call) I was told to switch over to the 2G network. This seemed to fix the problem, but I'm not really satisfied as I have to keep swapping over when I'm home and if I forget, my phone is out of commission.
All I want is to get out of my contract. I feel that I have upheld my side of the contract by paying my bill, but I am not being provided with the service I'm paying for, so in my opinion Vodafone is in breach of their side of the contract. Of course its not as easy as this, these companies protect themselves with little thought to the lack of service and inconvenience to their customers.

i have been with vodafone for 3 years and just had problem after problem with them. Yesterday at 3pm 26/1/11 all vodafone phones in Bathurst NSW lost all reception. Its now 2.30Pm, 23.5 hrs later and vodafone have just said that there working on it... last night (australia day) i couldnt even call a cab to get home. unexceptable.. and i bet they wont compensate my bill either.

My phone cuts out right in the middle of the CBD. How can i not have reception on Sydney Harbour Bridge!?!?
i'm so sick of missing calls when I have my phone in my hand and it doesn't ring
I'm sick of getting voicemails 2 days later
I'M SICK OF VODAPHONE

Vodafail did not meet the TIO's deadline to contact me. So now the TIO has escalated my case. Just barely on my 2nd month on a 24 month hell. I want to exit now! Hold on. Maybe Vodafone was trying contact me all along. They were just unable to BECAUSE THERE IS A PROBLEM WITH THEIR NETWORK! SUPER FAIL!

I have been consistently experiencing poor data service and drop-out of my voice service (sometimes degraded to SOS service) on various locations along the entire section of the Illawarra line from my home in Engadine into the CBD. I wanted to have my Blackberry Storm unlocked so that I can switch to another provider as soon as my contract expires. The Vodafone store manager at Westfield Miranda who was quite rude, arrogant and unfriendly to my wife and I, told us that he cannot do it and I must go online to have it unlocked. He told us the Blackberry and my wife's Samsung phone would be unlocked for free. When I went online, the Vodafone unlocking site tells me I must pay $25. Either the store manager doesn't know his job, or he was lying to get us out of his shop. I dont expect I will get a response to the email, but hey, I have to try. If this is not resolved in the next week or so, I see little alternative but to join the Vodafone class action suit, and hope that will bring about some real change to Vodafones poor network and customer service.

*constant drop out
*poor battery life
*billing issues
Sept/Oct 2010, i was charged $600 each month ($1200 total) for data

I moved to telstra, my contract with vodafail expires in march until then i will pay the monthly minimum

filthy with how i was ripped off, i thought i was the only one

I have no reception at home or Work. Hornsby and Wahroonga.

Havent had any reception for past 24hrs, attended local vodafone store to be told that technicians are working on problem but sales guy had no idea of when problem would be fixed. Sales guy said no idea if customers would be compensated in any way, no idea whether vodafone would be able to contact me with enticement to stay with service as contract almost up. He scrawled my details onto a page with about 20 other numbers and names handwritten. He didnt even try to appease me and was more disinterested than anything.
Sick of short battery life, delayed voice messages and drop outs! this has been worse in recent years, Ive been with them for 16 years-all fool me!!

I now have a TIO reference number, and want to pursue the matter with Voda, but of course, I CANT EVEN SPEAK TO A PERSON. It's just a long hold wait, followed by a messaging service to leave your number for a call back.

Oh, and 3 days later, they haven't called back. This is beyond a joke.

With no coverage at my business (previously reported and for which Vodafone will not do anything), I am now resorting to connecting with some of my customers and suppliers by text using Skype over the internet. I am paying for Vodafail to provide NO service, I am paying for my broadband connection and I am having to pay a small fee to Skype for a service I should have to fuss with. To receive texts, I have to walk 100 metres up the hill for coverage, which I do several times a day to see who's trying to contact me. Calls constantly dropping out but this has become so normal as to be almost commonplace.

Not able to make a call for 2 hours yesterday at Palm Beach.

Have had bad reception for goodness knows how long. Finally called them last friday and they said give them a week to fix it. I have given them time and at first it appeared as if my reception was improving but it would go from full reception to no recpetion. And now for the last 24 hours i have had no network. I am furious and will be walking into the store today to sort this out, as iam unable to call them due to my phone having no network.

3G drop out while at home. First they tell me it's due to 3G upgrades in the area but I never had a problem before. When I try to get out of the contract they blame it on my iphone and it's not their problem. AARRGHH!!!

zero service! can't call anyone or organise anything

There is currently no reception for Vodafone Customers in Bathurst.... massive fail.

Last time this happened was in 2009 and Bathurst Vodafone users did not have reception for 3 days

The mess im in is like worse than spewing after a night out on the drink!!!
Get it together vodafone and employ real people not answering talk back machines!! Lara needs to be booted!!! So does the CEO!!!!

Okay here we go. These guys are total tools. Sign up for a contract, says first 6 months are half price. Yeah cool, right. Get the bill and I am charged at the full rate. Now this is where the fun begins. Spend one hour on hold with that Lara saying "Hang in there, we will be with you soon". How damn Soon Lara??????? Then I call them back in the morning, another 30 minutes on hold before I give up. Then I send them a email. Have they responded? No. Now Im pushing about another 30 minutes on hold. FFS Voda, get it together. Heres Lara saying Hang in there, we will be with you really soon. And they want me to get a Mobile phone of them on Contract as well? Idiots, thats the only words I can use to describe them right now. Absolutely appalling customer service to spend this long on hold when there damn sales lines go straight through.

Suddenly as of 5pm yesterday (26th) no coverage in Bathurst. Vodafone network not showing up on network searches, nothing on the vodafone website

Clean my SIM with my finger (Its quite well protected in my iphone I think).
Use 2G not 3G? 2 months free? Should be more than that.


Response (Tamra) 27/01/2011 08:10 AM
Hi XXXXXX,

Thank you for your email.

I advise there have been some issues with 3G accessibility in some areas in recent times.

Vodafone are currently upgrading and enhancing the network to resolve this issue, I can advise that last weekend we did launch our new 850 network in Sydney and surrounding suburbs. We plan to have all new network sites installed and running by the end of March.

I suggest that you do a manual reset by turning off your handset, take the sim card out, wipe the copper part of the sim with your fingers, place back in and then turn your phone back on. This will reconnect you to the network and every so often it is a good idea to clean your sim card. Also while work is being done on the network I recommend that you change the settings on your handset to the 2G network only. This will reduce call drop outs and improve coverage as it will stop the phone switching between the two networks 3G and 2G.

Vodafone endeavour to provide only the best service to our customers and we sincerely regret any inconvenience caused to you as a result of this issue.

Please be assured that our technicians treat issues such as this as a matter of urgency to ensure that the service is fully restored for all Vodafone customers as soon as possible.

As goodwill a offer I have placed 2 months free access on your account, you will see this credit on your next invoice.

Kind regards,

Tamra
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au

*************************************************************************************************************

We have approximately 30 company phones with VF. We have all experienced repeated call dropouts. Calls dropout when a SMS message comes through. Voicemail can come through imediatly or up to a day later. We have found we have poor service coverage in City areas. There are constant inexplicable signal dropouts. Directory service SMS's don't come through and when you ring back you get 2 messages directly?!!
I am working to move our companies phone service away from VF as the overall service is well below unsatisfactory and we have all grown sick and tired of it...

oh and they also need to stop outsourcing to India FFS!

network is BAD and always receiving delayed messages and voice mail and also the Internet is terrible.

Hi,
Thought that this might be of some interest. I need Voda because of a number of the things it offers which I cannot get elsewhere. I was up to date with the problems but believed that they could only "get better". My husband, stepson and I all had Optus contracts finishing. Because of coverage issues at our home all three of us were leaving Optus. The boys went to Telstra - they ported their numbers and their phones were active on the NextG Network before they left the shops (different stores in different suburbs). I signed up (month by month - no ongoing contract, I'm not that silly)at 10:00am on Saturday morning. It is now 10:30pm on WEDNESDAY night and my number has still not ported.
Probably sums them up eh?

waited in line at a vodafone store for about 45 minutes to return a phone. finally got served and was told they cannot refund because the manager was not at the store and he hasnt turned up for work. really?

I am a carer for a disabled person, I can never get any reception, phone drops out but worst of all I can not get any reception inside my work building, I never ever had a problem when I was with 3, what if something happens to the person I care for, as they are with Vodaphone as well. I have not even bothered to call Vodaphone to complain, as I dont have the time to sit on the phone for 2 hours or so. What really makes me angry is I specifically asked the consultant from 3 if I would get the same reception and service with Vodaphone as I did with 3 and he insured me that it would be better because of the merge,
quess what he lied. I am just hanging out for my 24 month contract to finish, how come these companies can get away with not holding up there end of the contract.

I am sick of getting "Network Busy" or "Connection Error" when I am trying to make a call. Also my husband now has no reception at his place of work. What is the go with that.
Yesterday I had a flat battery in my car and it took me nearly 10 minutes to make a call to the NRMA - RIDICULOUS.
When I ring Vodafone, they ask me if I have turned the phone off and on again - this should not be a problem solving step.
When I called them I was told they have to take a couple of day to problem solve the issue.
My gosh.
Oh well..

NSW Bathurst resident, at the moment, ZERO signal on either GSM or the purported "3G" network. Not the first time, first started back in November '09.

Being an unsuspecting customer (ie, sucker), I also have a Vodafone USB stick. The last time I used it, it barely got above dial up speeds and continually dropped its connection, even though it used to perform reasonably well.

In Sydney CBD last week, frequent dropouts, slow data etc, wherever I go, the Vodafone fail is sure to follow.

Matt

Sydney suburbs. No 3G mobile broadband coverage for over 1 week.
Can only get a crappy GPRS signal with unbelievably slowwwwwwww download speed.
Cannot get on to customer service...hold times too long.
I have paid for 3G BROADBAND not slow dial up speeds ! Voda Hoax.

I can't get service in Terrey Hills, Sydney. I have to go outside to get service and it is always "very poor" and drops out frequently which is so annoying especially when trying to pay bills. I cannot wait until Next January when my contract expires and I can find a provider that gives decent coverage and doesn't keep dropping out. The customer service is also abominable and it would be nice to find an agent that knows what is going on instead of being transferred 5 times and have a 2 hour phone call with no results. Lousy, lousy, service!!!!!!

I'm in Bronte. The network was OK but now I get call failed all the time (3 bars signal), no network, voicemail not working. It seems to be getting worse! I really can't use it reliably. Very very unhappy.

1. whenever I make a call, it often drops out.OFTEN.
2. There is no reception on the Rose Bay hill
3.I signed up to a new Apple iPhoneplan for $59pm for my son who is a uni student with that company in town in December 2010,Communications Direct-problems++--no iPhones available in OZ until Jan.
Big mistake but how was I to know?
4. When the phone arrived, it was faulty--no internet connectability.Big problems to get a new phone with calls to Vodafone, CommDirect etc.New phone arrives, seems new and Ok after 1 week, the speaker phone is not working.
5.Then I go onto my account at the Vodafone website and I see I am signed up for a $69 Business plan.Trying to reverse this.This is FRAUD.
6. I start getting scam text messages on my phone from a +353(Ireland) number--how did they get my number? In the 10 years I have been with Vodafail, I never got 1 scam message-now suddenly 3.
7. When we had the iPhone we held on for over two hours to Vodafail to verify the sim and start the phone.Unacceptable.
8. A few months ago, I had issues with my account and called Vodafail.I was put through to a call centre after a while-"Mohammad" answered.I could not understand a word he was saying.AND there was an almighty babbling and jabbering in the background, so I thought that HE couldnt hear ME so I raised my voice. Big Mistake-I got rudely spoken to.I cut off the call. I called 3 more times--same problem, different persons-Mustafa or Omar.So I asked was I talking to India? No came the reply;"Cairo" Well. Enough said.I refuse to deal with people in Cairo who cannot speak English properly AND who have access to my account AND address details as well as my passwords. How could and can I trust Vodafone to keep my details secure from the Middle East?

Vodafone Fails miserably and I hope they cop it from the ACCC or Dept of Fair Trading etc

Half my keypad went kaputt. This meant I couldn't dial the number to most people, or complete a comprehensible SMS. After the usual circus with Lara, her friends in the Philippines, and many other symphonies from the Vodafone and Nokia muzak selections, I took an afternoon off work to visit my local Westfield to activate my "extended warranty" at a Voda shop in person.
Instead of any attempt to help when I explained my phone's plight to the young "gentle"men in the booth, I received in return, a barrage of demands, ranging from personal ID, proof of purchase, proof of contract etc.etc...Ultimately, they issued an ultimatum - NO job number (from Lara's telephone hotline) NO repair......"but she didn't give me one...but they kept putting me on hold.....but the overseas operator wasn't authorised to issue any numbers...." I pleaded. They were adamant, and to get me off their backs, they explained that they were "only" a private contractor for Vodafone. They sell their products, but don't deal with their problems. So my only chance is to go to the Voda shop...which strangely exists in the same shopping mall only 50 metres away????
So I repeated the same performance 2 minutes later, and unsurprisingly the same unhelpful responses and denial of responsibility.
Their first response at this shop was not so much an apology for the inconveniences, but more akin to a threat: "This is gonna cost you $100 just for an inspection...."
"But isn't the extended warranty which I have unfailingly paid for the past 22 months..."
"No!" he cuts me off..."You STILL have to pay the excess"...
"Alright then", I replied and started thinking about joining my wife's new iPhone 4 plan from a rival telco. "Since I only have 2 months left, what's the cost of paying out my contract?"
He became elusive, and started typing madly, hunched over his computer as if trying to hide my own details from me. Never offering me a seat, he finally barked, "If you want a new phone, you renew your contract NOW!"
"Can I get an iPhone?" I queried.
"Yeah, but you'll have to wait 8 weeks till we're re-stocked".
"OK...." I politely retorted as I mused at the thought of keeping my gammy phone for another 8 weeks. "...So what are my plan options?"
He then snapped out a series of options, still sitting there like he was the school principal whilst I stood like a naughty customer. Not once did he offer me one of the vast library of brochures, or pen or paper whilst I tried jotting down the costs on the back of a shopping docket.
The most useful outcome from this exchange was knowing that when I got my iPhone on the spot in a neighbouring phone dealer, my new plan was considerably cheaper than any of the Voda options. My penalty for early termination of contract is consoled by the knowledge of never having to listen to that annoying Lara again........My sympathies to all my Voda victims out there, and the woman who actually provides Lara's voice.

No service most of the time in my home or sometimes a couple of bars of reception, I am in the northern beaches metro area and have an iphone 4. I just got back from a month away and I had the same problems when I left in december.

http://www.smh.com.au/technology/technology-news/revealed-how-vodafone-dealers-bend-the-rules-posing-as-customers-20110121-19yn3.html
In relation to this article, my details and account were also accessed by a Vodafone dealer without my consent which is called Bizfone located in Chatswood, not far from the Vodafone Head Office. (I have many notes on my account which prove this and I actually went to the police station in my local area because I was so concerned about my identity being stolen). Bizfone went into my account and barred one of my Vodafone services for no reason 3 times I found this out at a store as every time a dealer logs onto your account leaves their dealer code there.......every time I would call Vodafone customer service all they would do is make me change my password and this won't do anything anyways as the dealer has access to all my details, after continual complaining to Vodafone they finally put me onto the Director of the company and he states that it was an accident.........an accident hacking into my account and barring my service 3 times, how does that work ???? & Vodafone didn't do anything or care at all about this breach of privacy; once my contact is finished I'll never deal with Vodafone again I can really tell that customer privacy is not a priority for then as to the way they handled my complaint. Not only did one of their dealers access my account without my authorization but when I rang up the first time or second time they still didn't care enough to stop it or do anything about it.

Hi everyone
I complained to TIO and Vodafone had 10 days to contact me to resolve the situation. Today is the last day and I have heard nothing from Vodafone. Anyone else had this problem? If I go back to TIO will I have to wait another 10 days? I'm getting married next week and will be o/s for the following 3 weeks - I really need to resolve this before I go o/s....

called vodafXxked. I cancelled my broadband. got offered 3 months free. i declined. cancelled my mb. got offered unlimited access for $40 and a new phone. told them to jam it up their a###e as its no much use having unlimited calls when then is no f##king reception to make a call,,,,, lol
I now feel much better

Once again I have no coverage. What I don't understand is this:

I have another person in the house with an iPhone 3G, I've got a 4G, the 3G has full network, and I have nothing. Both on Vodafone. I had no coverage for two days over xmas, but full reception bars.
Now it is Australia day and I have nothing again! So over it. I've sent a complaint to Vodafone, but didn't get a reply, Gee why am I surprised?

I run my own business and need good mobile phone and mobile broadband services.
I am paying for such a service and have been for over 16 months now.
The service for both mobile and mobile broadband have been dreadful in areas where vodafone states the coverage should be good.
My business relys on communication, phone, text, voice messages and email.
With these services dropping out on a regular basis, I'm losing business and wasting valuable time having to go to the library to get a half decent internet connection. How much time can you waste in Sydney chasing your tail with large companies refusing to take responsibility for poor service.
I have a business to run and I'm paying for a pathetic service.
Thanks for taking my hard earned money Vodafone and providing nothing for it.

I recently got mobile broadband.The plan had 10gb data included.I had logged on to check the usage and it came up as 3 gb data.I contacted the very poor customer service and was told it would be fixed.Called a week later,was told they would call me back (yeah right,wait for it).Called again a couple days and was tolod they could not fix the problem,that they had caused.Anyway got my bill overcharged for the data used over 3gb but under 10gb.Very dissappointed customer.A complete waste of my time.Will be shopping around when my contract expires.

I NEVER have service!I am a young female that does shift work & i worry that if i break down or something happens, i won't be able to make a call cause i'll have no service!
If im at home, i have to go out to the road to get service...

I've been a Vodafone customer for 20 years in the last three months of Vodafone has just died coverage has been terrible coverage of my house has just changed completely matching Harrington part in the relevant in Sydney and I've got onto the company so many weeks and then bringing them in bringing them and now that you've me an offer of the next three months free I don't have to pay anything to Vodafone three months I've got this in writing from them and that's about to grand to me so I've decided to 3 months and they asked me to stay the three months after that we'll see if you get better reception or I'm outer here

for about 6 months i had phone calls drop out. reception issues sometimes it would work and then other times just drop off i also didn't receive phone calls and go straight to message bank (this happened while the phone was sitting on my desk) I complained to vodafone several times and they said "yes we know and we can't do anything about it". I had 4 months to go on my plan and could'nt wait for it to be finished so i could change to another provider. I decided to bite the bullet and change to another provider before my time was up with vodafone. i couldn't afford to not have my phone working i have to kids and didn't want to risk it.
thanks for listening.

I had incredibly poor service on 3, and was advised by Vodafone to move across to them to fix this issue. EPIC FAIL. I'm now stuck with an EVEN WORSE service than with 3, and at a higher cost than I was on at 3! ARRRRGH!!!

I primarily use my service for Internet access on my iPhone. I am mostly in the Sydney CBD. Every time I try to use the Internet it either doesn't work at all, or it is so slow it's essentially non-usable! I get 5 bars of reception, so no problem with signal to the tower, but it just doesn't work!! This isn't one, this is ALL THE TIME!
WHEN IS THIS GOING TO BE FIXED? HOW LONG DO WE HAVE TO PAY FOR A SERVICE THAT DOESN'T EXIST???

I stand next to my friends/colleagues using Telstra and their phones are FLYING to the same websites/services. I do a speed test using a speed test app on the phone and I get somewhere between 12 and 20 kbps download speed (when it works), and they are getting between 4mbps (mega bits) and 8mbps. And they are only paying about $20 more a month for the same type of package!

And try dealing with their offshore customer service. WHAT A COMPLETE JOKE. I REFUSE to call them any longer, their method of operations seems to be (after waiting for 45 mins) "I need to transfer you to another dept", then "beep-beep-beep" as I am hung up on. And then another 45 mins to call back and the SAME THING AGAIN. This happened to me EVERY time I called them.

Now I go into a store (where the Vodafone staff member does the same thing and I sit there for half an hour while he waits in the phone for the offshore call centre). At least the people in the store and nice and helpful, poor bas*ards, I dont know how they put up with it without snapping either. They need stress money working for such a completely incompetent company with such incredibly poor customer service such as Vodafone.

Telstra must be laughing all the way to the bank, they couldn't ask for anything better, they must be getting thousands of customers, everyone I know is switching from Voda to Telstra, and this doesn't cost Telstra a cent.

Surely the Vodafone Managing Director in charge of the Australian region needs to resign. How can he continue to allow false contracts to be sold to customers, this is not a temporary glitch, this is a service that does not work, hasn't worked for months, and is being falsely sold to unsuspecting customers (such as me, even if I did get tricked into moving from 3 to Voda).

In the space of 3 minutes my reception went from 3 bars of voda3G to 1 bar of vodafone signal, then back to 3 bars voda3G, than to 1 bar, then to "Searching...", then to one bar, then "No Service" my favourite. I screen shot all these changes as it happened in 3 minutes. This is what I get on an on-going basis. So I can't use my data ever! As soon as it starts to load a page the signal drops! And I'll be standing in exactly the same spot! Funny as well I cant send a text. So technically I pay $60 a month to not use my service and my phone only works on my own wi-fi network at home that's with optus! ( thank god for "whatsapp" on the iPhone)

Where do i start !! currently living in Temporary accomadation since Dec 2009...
Needed internet connection so i thought i'll just get mobile wireless broadband instead of cable till i sort my accodation issue out...
So i went to vodafone my first stop and i went on the 24mth 6G plan sounded good to me!!! The employee checked the connectivity in my area Hurstville and said " oh there is very good coverage in your area so i went ahead with the contract...
Since December 2009 till today.. My internet connection has been terrible....
Talk about hormonal!!!! on a morning it will connect then at lunch time it disconnects or a internet page takes ages to download!!! so then i switch it all off and start again hoping for the best.. I then may try skype well forget it, never have i had a good conversation it's like talking to someone over at Gilligans Island!!! after so much patience i then proceed to call vodafone customer service thank god it's for free from a mobile phone..
So then begins the Lara Saga!!!! LARA IN 2 YRS HAS NEVER EVER BEEN ABLE TO HELP ME WITH ANY PHONE CALL I HAVE EVER MADE TO VODAFONE I HAVE ALWAYS BEEN TOLD TO WAIT SO SHE CAN REDIRECT MY CALL TO A REAL PERSON....
BY THAT POINT MY DAY HAS BEEN WASTED !!! OOOOHHHH HANG ON A REAL PERSON THEN COMES ON !! AND NO DISRESPECT TO ANY NATIONALITY IT'S ALWAYS A PERSON FROM INDIA
WHO IN TWO YEARS I HAVE NEVER EVER BEEN ABLE TO GRASP THEIR NAME THE FIRST TIME THEN ONLY TO HAVE TO POLITELY TRY AND ASK 50,000 TIMES OVER AND OVER AGAIN WHAT THEIR NAME IS SO I CAN JOT IT ALL DOWN FOR MY RECORDS!!! AND MIND YOU THE RECEPTION TO THESE PEOPLE IS STILL LIKE TALKING TO SOMEONE OVER IN GILIGANS ISlAND!!!!!!
VODAFONE YOU MUST TRY AND UNDERSTAND PEOPLES IMMENSE FRUSTRATION AT THIS POINT!!!! IT MUST BE FRUSTRATING FOR THESE CUSTOMER SERVICE PEOPLE AS WELL DEALING WITH ANGRY CUSTOMERS BUT IT IS NOT THE CUSTOMERS FAULT HERE...
SINCE MY BROADBAND CONNECTION FROM DEC 2009 I MUST HAVE SPOKEN TO AT LEAST 20 EVEN MORE CUSTOMER SERVICE STAFF REGARDING THE CONNECTION ISSUE..
AT TIMES MY CONNECTION WOULD SAY USED UP ALL 6G DATA CANNOT CONNECT, OR IT WOULD DING AND FLASH LIKE I CAN'T TELL YOU..I WAS CONSTANTLY TOLD WE NEED TO START AN INVESTIGATION BUT I NEEDED TO CALL EVERY TIME IT WENT ALL FUNNY FOR THEM TO INVESTIGATE...
BUT" HELLO VODAFONE THERE IS NOBODY OPEN AT MIDNIGHT OR 11PM AT NIGHT WHEN MY INTERNET CONNECTION GOES ALL HORMONAL!!! NOT EVEN DAMMMM LARA"
BEFORE I PASS OUT WITH A HEART ATTACK ONE DAY TRYING TO DEAL WITH ALL THIS I HAVE JUST DECIDED TO DEAL WITH IT TILL I REGAIN STRENGTH TO BE ABLE TO SORT THE ISSUE OUT AGAIN.... BUT TODAY WAS THE ICING ON THE CAKE!!!
25TH JAN 2011 I DECIDE TO REGISTER ONLINE ON VODAFONE WEBSITE TO TOP UP MY MOBILE PRE PAY THE 365 DAY RECHARGE... FRUSTRATINGLY DOING SO WITH A VERY SLOW CONNECTION I ACTUALLY MANAGE IT BUT HANG ON !!!!! OHHHH TO GOOD TO BE TRUE...
IT WOULD NOT ACCEPT MY MASTERCARD IT SAID I HAD TRIED IT TOO MANY TIMES ... THAT'S VERY STRANGE FOR THE FIRST TIME EVER!!! ANYWAY IT SAYS CALL CUSTOMER SERVICE SO HERE GOES !! LARA ANSWERS AND AS PER USUAL COMPLETE WASTE OF TIME...
A LADY COMES ON AND I TELL HER THE ISSUE AND SHE SAYS YOU HAVE TO GO TO A VODAFONE STORE I'M SORRY TO TOP UP BECAUSE VODAFONE DOES NOT ACCEPT COMMONWEALTH BANK CARDS CREDIT OR DEBIT THEY DON'T HAVE AN AGREEMENT!!!
WHAT A JOKE ARE YOU SERIOUS THE COMMONWEALTH BANK THIS DAY AND AGE 2011.... GIVE ME A BREAK !!!!
VODAFAIL YOU ARE IN NEED OF SERIOUS HELP SERIOUS SERIOUS!!!!!!!!
TODAY I THEN WENT AND JOINED VIRGIN MOBILE FOR MY PHONE AND WILL BE SOON FOLLOWING ONCE I REGAIN CONSCIOUSNESS FROM ALL OF THIS FOR MY INTERNET BROADBAND.. ARRIVADERCI VODAFAIL YOUR A DISASTER ZONE !!!!!!!!!!!!!!!!
THE WORST PROBLEM I HAVE EVER HAD TO DEAL WITH IN MY LIFE.............

Been with vodafone for 4 years, have actually been really happy with them for tha whole time, up until about November 2010, recpetion started to become very unreliable in areas where i would normally be getting full bars 100% of the time.

It has got to a point now where today i had 5 calls dropped, and about another 10 un able to connect, this is on the north shore of Sydney, a well covered area by communication towers.

Vodafone is not just sliding downhill, they have just fallen off the cliff.

Won't be renewing with them when my contract ends in March. Happy to now pay the extra with another company, just to get away from this horrible service.

For vodafone mobile broad the connection while still being lousy is stable enough to surf the net when i need to. Is there a reason that it just drops out as soon as I try to play online games such as starcraft 2 and starts coming up with weird error messages that don't appear with a usual dropout?

3G network of Voda is very unreliable especially in Sydney area. You will not know when and where it is going to work. I am very fed up with Vodafone 3G service

No service and reception since this am, its now 6:39 pm please explain Vodafone?

Crappy reception, call drops or no signal are my biggest frustrations...also I hate Lara and if she eventually understands you then there is never ending wait to find a unhelpful staff at the other end. Internet speed is also slow very slow actually. Vodafone sux!!!

I want Vodaphone executives jailed for fraud or at the very least stripped of any financial gain they have made for our suffering poor service

Multiple problems. Phone calls drop out, I get the 3G symbol on my phone but surfing the web is such a painful experience. Slow or non responsive. But this is the part that is the worse.

Last November I requested exit my current Vodafail contract and sign up to a new 12 month contract for my wife and I so we could both get the iPhone. I wanted to pay off both fonts over 12 months, which they agreed.

My first bill came through for over $1K. I rang to dispute and the rep told me that this was an error and he would rectify. I checked my account on the Vodafail website about a week later and it still showed over $1K. I rang again and the 2nd rep said she didn't have any notes about this, but would process and change so I would only pay over 12 months.

Then in December while I was on the Gold Coast (with the worst mobile service I ever experience) the direct debit took place for over $1K.

When I came back to Sydney to do some post XMas shopping my credit card was declined. When I found put the direct debit went through, I immediately rang Vodafail.

The rep apologized etc and couldn't see why this wasn't amended from before XMas. This rep promise to fix and a refund would come through with 6 working days.

Six days later - no refund. Another call and I was told another 6 days.

Another 6 days - no refund. Another call an I was told that it's actually 10 working days. Ok fine.

Another 4 days no refund. Another call, more apologies and another 3 more days.

Another 3 more days and mo refund. Another and this supervisor said that because of the Queensland floods, there has been another 3 day delay because they have back offices in Queensland.

Another 4 days (today) and - surprise - no refund. Today's supervisor was puzzled at the Queensland flood reason given before - she said they have back offices in Queensland but none needed to deal with my problem.

Incredible. I'd say about 20-30 phone calls (with repeated constant dropped calls) and mistake and blunder one after the other and still no resolution in sight. I requested for the manager of today's supervisor to call me back.

Complaint to TIO about 7 days ago and now jut waiting.

This has been singlehandely the worst experience I've had with any Telco - and I've been a customer for maybe over 10 years now.

Going online on my iPhone 4 is practically impossible. I previously had the original iPhone 3G with Vodafone, and over my 2 year contract the 3G mobile internet deteriorated to the point where it would take up to 5 minutes to load a page. Thinking this was a hardware issue, I upgraded to the iPhone 4 (with Vodafone again) for another 24 month contract, and for the first 24 hours the internet and maps were GREAT! Since then, however, it has been impossible to look at even the simplest page online. I can tell it's a Vodafone issue because as soon as my internet switches to WiFi, it's super quick. But when it's connected to 3G it takes between 1-5mins to load any page, most of which crash before they load anywhere. When I try to upload a photo to Facebook via the iPhone App (when connected to 3G) it won't allow me to because it doesn't detect an internet connection. But on WiFi, not a problem!

I've been at work today near Wynyard station in the Sydney CBD. I've tried to make calls to organise an Australia Day picnic ALL MORNING - connection error, network busy or it just hangs up without completing the call. And texts go into the outbox, retry and then - yes you guessed it - Fail! And despite the fact that the phone has been on all day, I have just had a text informing me of a voicemail. One and a half hours later, I still can't get a call through to voicemail to listen to it

Took me 4 phone called,4+ hours of waiting time to be able to speak to a customer service person.

on Three:
Cancelled my mobile broadband account months ago, still being sent bills.
Called customer care to resolve this:
First rep: took 20 mins to get through to a representative, the said "I'll check for you" and then hung up on me.
Second rep: much faster response from an initial representative who seemed useful at first, but then I was transferred... another 20 min wait... I'm so sick of this song.
Third rep: talked for a bit to find out the details of the problem, then transferred me through to "priority care"... another long wait
Fourth rep: finally sorted everything out, but was extremely pushy for me to go on a new plan, and transfer me to sales: told him I didn't want anything more to do with 3 or Vodafone and if I heard another repeat of the hold music I might turn homicidal.

Full signal but can't make or receive calls in Sydney CBD.

Ported my number to another provider in three minutes yesterday afternoon.
Vodafone just lost another customer. Keep up the fight!

Vodafone you are a joke. It's about time the executive team were tried and sent to jail for the billions you rip for this country. All day I have failed to get sms messages through sent or received, phone drop outs etc. I am sitting next a guy here on Optus (used to be the third worst network in Australia) and he has five bars of service, I am one bar. Fail - go to jail and don't collect $200 you ffing theives

I work in Pyrmont, NSW, 2009.. Pretty much the CBA, there is NEVER 3.5G reception. I'm always on GSM, why the hell do I pay for a service that doesn't exist. Calls drop out daily as expected and SMSes fail 2/5 of the times I send it. Walking across Cockle Bay Bridge is also a superfail, good luck calling. Only works when I disable HSPDA and run GSM. Pathetic.

I work in Pyrmont, NSW, 2009.. Pretty much the CBA, there is NEVER 3.5G reception. I'm always on GSM, why the hell do I pay for a service that doesn't exist. Calls drop out daily as expected and SMSes fail 2/5 of the times I send it. Walking across Cockle Bay Bridge is also a superfail, good luck calling. Only works when I disable HSPDA and run GSM. Pathetic.

I have had 2 months of trying to get hold of Vodafail now. I have sent 5 emails and had 1 response. I have made 7 calls to the Customer "care" department of which they answered only 1 and during this call (which lasted 70 minutes) while on the phone with them the call dropped out twice and they had to call me back. They even noted in the beginning that if I drop out don't worry, we have your number and will call you back. Later they said they will investigate my coverage and get back to me within 5 working days and discuss potential cancellation, which is 2 weeks ago. My wife had a car accident (with my 10 year old son in the car too) and the car is a write-off and in that time our calls kept dropping out while I was trying to get to them. We have had 20 calls drop out in the last 2 days and I have had 5 calls to the customer care without managing to talk to anybody as the calls dropped out saying it appears we have had a technical failure, please call again later. NO WORRIES, I love waiting for 30 minutes just to get back into the back of the line again. I still have not managed to get hold of them.

My voicemail de-activates itself for NO reason. Does this happen to anyone else? I want out of vodafone contract!

http://www.smh.com.au/technology/technology-news/revealed-how-vodafone-dealers-bend-the-rules-posing-as-customers-20110121-19yn3.html
In relation to this article, my details and account were also accessed by a Vodafone dealer without my consent which is called Bizfone located in Chatswood, not far from the Vodafone Head Office. (I have many notes on my account which prove this and I actually went to the police station in my local area because I was so concerned about my identity being stolen). Bizfone went into my account and barred one of my Vodafone services for no reason 3 times I found this out at a store as every time a dealer logs onto your account leaves their dealer code there.......every time I would call Vodafone customer service all they would do is make me change my password and this won't do anything anyways as the dealer has access to all my details, after continual complaining to Vodafone they finally put me onto the Director of the company and he states that it was an accident.........an accident hacking into my account and barring my service 3 times, how does that work ???? & Vodafone didn't do anything or care at all about this breach of privacy; once my contact is finished I'll never deal with Vodafone again I can really tell that customer privacy is not a priority for then as to the way they handled my complaint. Not only did one of their dealers access my account without my authorization but when I rang up the first time or second time they still didn't care enough to stop it or do anything about it.

after 2 weeks waiting for a response from vodafone, i just got a missed call when i was at work, and listened to the voicemail and its some indian guy from vodafone, no offense but i cannot understand a word her said. i made out vodafone but thats it. im not ringing back, fuck that. spend a hour trying to get back onto someone

Once again vodafone have broken the privcy act by rining someone at there personal residents who mind you has a silent number and offeres you a mobile ph with vodafail when you say to them no thankyou and hang up they ring you back and abuse you today 25/01/11 i have 5 phone calls from vodafail had about 6 yesterday when you say no thanks and hang up dont give you the fucking rights to ring them back and abuse them muppets i am now taking this matter to the acccc and to the communication ombudsman (TIO) for breech of privacy

I've been with Vodafone since January 2007. Back then not so bad, then in late 2009-2010 started getting dropouts when I lived in the St George area of Sydney. I then moved to Newcastle, and god forbid mobiles should work here... Just about every time I am on a call it will drop out if I get reception at all. Lately it has been getting much worse, just yesterday I had NINE (9) dropouts. I've called Vodafone about it and they told me I needed to talk to their network team who would call me back but it's been over a week now and still no word, then about healf an hour ago I get a text from them saying that since the new billing period has started 5days ago I have racked up $144 worth of something that they won't tell me. I've checked my online account and that has gone up to $178 in a matter of seconds. Unless someone has discreetly stolen my phone while I have slept at night I fail to see how I could possibly use this much credit in 5days?? VODAFAIL...

Yes, there is an outage. Vodafone.com.au doesnt have any networks issues logged but I phoned and yes, the rocks in sydney has an outage which is causing problems in SYdney CBD, North Sydney, Pyrmont and the Rocks. No ETA for a fix. Had to resort to E network.

after 11 years as a Vodafone customer I have finally given up. Last week I lost a contract due to the fact that I was unable to send an email with the proposal my client wanted. I drove from Manly to Newport (NSW) stopping every 1km or so to resend the email. 2 days later I deleted the email from my outbox, still not having sent. During this period I called Vodafone repeatedly. After being left on hold for 45 minutes I hung up and when I finally got through I was told "sorry" I "dropped out" to which I replied if i dropped out how come I could hear the hold music until I ended the call. I joined Vodafone knowing that regional reception was poor with them and that they concentrated on metro areas. But when I cant get reception in metro areas, when I pay for a 3G service and only get that about 15% of the time it leaves me wondering why I bother! Well I don't anymore. The only way we will let Vodafone know that it's service is substandard and that it cannot treat customers like that, is to vote with our plans and go elsewhere. After much frustration, with call centers that do not listen , reception that drops out and data that just does not work I have finally voted with my custom.

I run a business, and need to call at least 50 clients a day.
At least every second call wont go through it just keeps saying call failed. It takes ages to get through the calls. I have to use a land line phone for some of them as vodafone just wont work. Therefore I have to pay two phone bills every month.

I have been with Vodafone for 15+ years. One of their original customers and you know what that counts for ABSOLUTELY NOTHING!!!! I bought an iphone 3 11 months ago. Since that time I have not been able to send emails - the reason I bought the phone. I have waited on hold for up to an hour sometimes and given up. I have written emails - not a single response. And after 15 years of loyal, paid on time service you know what I get - oh so sorry we will give you $30 off this month and then for the next three months you can have a discount. What I want is never to have to deal with Vodafone again. They don't care about my loyalty so why should I. Man up Vodafone. Cancel my contract at a reasonable rate. YOU HAVE SOLD A PRODUCT THAT CANNOT DO WHAT IT WAS SOLD TO DO. You don't deserve my business. Last Friday as my 2 year old was in an operating theatre guess what - no service coverage. This is in a suburb 5 minutes from the city and under Vodafone relay towers. Please - enough is enough

iPhone was not connecting to the internet. After 8 hours of vodash*t (un)support, and being sent to 5 diffrerent reps in 1 phone call and ultimately being told to call apple who said it was $200 to even look at, I took it to apple.

Apple fixed it, and blamed vodafone for not sending me the right configurations. After letting him on in my vodaproblems, he waived the fee.

These guys in India read off a script and are useless at helping customers.

No coverage at all for a few hours this morning....and this is in Circular Quay in SYDNEY. Continually slow data transfer times or it just freezes. What a waste of money; and still 11 months to go on the plan....!

Signed up for a new cap plan with a promo of 1GB data each month free for the 1st 12 months of the contract.
On my first bill i was charged for the data, rang the call centre, someone in (i assume) india answered said there was no such promo(despite being told by the sales person at the time) was told to go back to the store(Bondi Junction) sales person no longer there. Nothing they can do. Also the time i signed up i was like everyone having no recetpion in the middle of the CBD.

Vodafone still can't get their billing right. My handset has been billed $1400 last month - we ended up paying $54...data was incorrect. And now this month the bill is $2077.00, yet again more time will be wasted trying to fix this yet again. The month to date is already heading the same way since 21st bill is already heading toward $200. Any other business would be ashamed of themselves, but they just don't get it. Fix the problem. Stuck in a contract for another 20 months - F#$@!!

I am continuously without coverage and when I speak to the local vodaphone dealership they have blamed my phone. It has now been "sent away" to be repaired (2 and a half weeks ago) and the loan phone that I had yesterday had no coverage. When I rang to discuss this I was told that they don't know what can be wrong!!!!!

They have too many. I just received a sms message from network
team of this useless company asking me to call 1555 so they can
update me! Adding insult to injury! This company doesn't care nor
has any respect for its clients. I am trapped for another year or
so of contract. Never again.

I do not get mobile reception in my house - and I live in the inner city!

I have been in touch with Vodafone and after being on hold for 45 minutes I spoke with Two very helpful people (seriously). I explained my issues and the technicians at the help desk took my complains very seriously.

I have requested that I am released from my contract which at this point seems like a possibility, my reasoning is that for the past several months the services that I am paying for have been sub-standard, I am disappointed as Vodafone is an internationally recognized brand, one would have thought that their service would be incredibly reliable.

The Tech guy that I spoke to told me that in Australia 3 mobile and Vodafone have merged, he explained that the merge happened before the technology was updated, my response was 'why am I still paying a substantial monthly bill for poor quality service?'. Surely Vodafone customers should receive some sort of discount for our trouble.

My inquiry was left semi unresolved, I am told that technicians will check my main service areas and revert back to me in a few days, I was assured however that if there is no solution found in this time I would be free to walk away from my contract.

Vodafone seem to have been rather fair up to this point, I guess you just need to speak with them and explain your issues.

Dropped calls all the time.
Bad reception

I very rarely have reception. I cant even use my iphone in my bedroom!!! I was lost in the city at the weekend and couldnt call or contact a frined due to No signal and now i cant even send a text messga efrom my office!! NOT GOOD ENOUGH. I feel like i am getting extremley ripped off.

have full 3g connection but cannot connect to the internet. need to be able to get my emails on the road, but i cant. screw Vodafone!

They charge me for all calls and data usage I have used while Im under $69 contract....

sick of calls not connecting when trying to call out. Sick of calls going stright to my voicemail without even ringing (with full reception!). It seems like it's always NYE and the networks are jammed. Annoyed that I am in a contract for a further 12 months.... Either way I will not be renewing with them after being with them for 10 years.

I used to work for VF before the 3 merger and it's made a HUGE difference to service. I don't even try and call customer service because with the exception of corporate customers I know what kind of people I'll get on the other end! When I worked there the overseas (personal) care reps CONSTANTLY palmed people they 'couldn't handle' onto the business reps who although being locally based could not help them. They didn't seem to know how to fix simple problems that took all of 30 seconds to fix with the proper training and system knowledge and so now I do everything that needs to be done myself and thank the stars I'm in a decent area although the reception onion iPhone at times is ridiculous especially loading data pages.

Might I just say as an inside point of view I personally think the company went down somewhat with the new CEO from 3. Not a fan. Certainly not the same level of caring as his predecessor and why they made that choice is beyond me.

I've been with VF for a long time and unsure if I'll stay but I would never even attempt to call service unless I was out of every other conceivable alternative. Oh well. One can only hope that if enough people complain someone will listen.

My problems with Vodafone consist of:

Dropping calls. (talking with customers and the call drops out half way through a sentence then you have to call back appologise, only for it to happen again).

Poor signal. (leave the metro area and you may as well have a brick in your pocket)
Internet not available most of the time. (useless as it is never working when you actually need it)

Late arrival of txt messages.

People calling and being told my phone is switched off when its not.

No emails for the last 10 days. (was told to reset my phone how many times)

Then was told yesterday by a customer service representative to switch my phone to 2G while the upgrades to the network were being carried out but continue to pay for my 3G contract.

NICE.

I cancelled my two contracts yesterday, they waived the cancellation fee and I got to keep my iphone and my blackberry :)

i travel around abit on holidays and wherever i seem to go there is no network coverage over christmas i was currently in foster/tuncurry nsw and i had 3g on and 3 to 4 bars of recpetion. i experienced calls dropping out messages 1-2 days later and so on like everyone else. i rang 1555 and stayed on the phone for over 1 hour which i also took a screen shot at 49.55 mins. during of which the wait the pre recorded woman was saying "just hold on we will be with you in just a moment." what happened to the recording message saying it will be a 1 hour wait please call back. but know i told the man my issues and he told be to switch off the 3g setting, in which i did and the phone cut out straight away. i was so furious lucky he called me back and went onto to explain it isn't his fault everyone should know to turn it off when experiencing difficulties. i told him i wasnt paying my bill and that was the end of it. i still got the bill and yet to pay it. im thinking telstra is the way to go!!!!

My 1st Grudge with Vodaphone pretty much started when I signed up. I was living in Perth at the time and of course can get reception anywhere. Soon after I moved home to live with the Family in Albany and of course had RECEPTION SERVICE PROBLEMS, I was able to get coverage in town but drive 10mins away from the centre and away it went! This became an ongoing issue and really got on my nerves as I was having to use my families mobile phones to text who were of course with TELSTRA or OPTUS. Lucky I moved away eventually as I still had 23 months left on the contract!! My Newest GRUDGE has been recent. I have recently started a job which intales me to fly Internationally so in the last few months without even knowing my Bill has sky rocketed to massive $1500 with out me knowing. my phone recently got barred yesterday for not paying! Now I know When a Bill is overdue of course this is there procedure BUT on more then 3 occasions I Called (ON HOLD FOR OVER 30 mins each time!!) trying to sort this issue out. I had no contact from Vodaphone on any occasion to tell me my phone bill was incresing to this substanial amount when I had been at a minimal $80 a month for the last 16months. My payments have always been on time and never overdue! It would of been nice for them as a Company to see that there was a change in billing amount and call me or notify me of this problem!! (Like the Banks)
So now My phone is barred and have tried calling them 6x 2day to get the phone put back on and see what they can do with this amount that I had not been informed of! I finally got through (its now Midnight) after being told by a friend who also had similar problems to call COMPLAINTS and they unbarred my phone till 2moro where I then have to call again and speak to Collections!! So here I am now ANGRY more then ever and want to get out of my Vodaphone Contract!! Making sure I tell everyone never to sign with then again!!