customer service is appalling, coverage is not good abd Lara is hard to cope with.
Service is unreliable and hard to conduct my business. I have been trying to resolve an USB Modem issue for 3 days

I am an ex Vodafone customer. I had difficulties in closing our account...for a months after we did so via the Vodafone customer service number we kept getting bills. Vodafone told us they had no record of the call to customer service. Eventually we contacted the telecommunications ombudsman. They called Vodafone and finally convinced them that we didn't want to be customers anymore. So it's even difficult to quit the company.

I have been with Vodafone for quite sometime now. They ar so dodgy in their billing . Here's how.

I am on a Cap plan with XXX$ amount of credit given to me each month. It is supposed to get updated at 9 pm everyday so that the customer gets to know how much more credit is remaining. By the end of my each month vodafone stops updating the call credit, in this way they keep you under an impressions that we have still much of the credit left and we still keep using it. once the bill cycle is done we realize that its already above the cap limit and vodafone puts you a huge bill. I tried contacting the customer service they say its a system error only for one month ......now this has bee4n happening for close to 12 months. Its absolutely Dodgy

I used to think Vodafone were totally in tune with customer's needs, not the case anymore. When you visit them in shop for assistance, you know that there interest is elsewhere, and only receive basic assistance. With my Nokia N97 I was told I shouldn't have bought the phone, that it was a dud and the iphone would be a better choice. They were the ones that said it was a good choice in the first place.August 2011 and I will be on the lookout for a better carrier/ deal. This will be the first time since 1997 I won't be with them.

My Blackberry had a fault. It overheated (so much that i couldn't hold it to my ear) and then the screen would go blank and the system would hang. I called Vodafail a dozen times as my phone was in warranty. I went to the vodafone dealer and after much hoo haaing about get your invoice, other paperwork etc. (to throw you off track) they point blank said, take it to an independent mobile shop and get it fixed. They even had advertising flyers of the mobile shop like they were sending business to them. The mobile shop said it would cost $250 to fix. I promptly disconnected my vodofone plan and switched to Telstra!!! Sorrry vodafail.... you really failed! Not coming back to you again!

Lack of reception and calls dropping out. Also too much trouble getting on the net. Customer service very poor lately!

No mess but lots of frustration. On my occassions, calling from outside the front door of the house to Vodafone mobile inside the house and the response was 'No coverage' whereas calling the other mobile phones (Telstra & Optus) in the house were perfectly fine. These calls were made in the Perth metropolitan (10km from Perth CBD).

When I approached the Vodafone shop, the Customer Service Personnel told me it was either a faulty SIM (which they could replace) or a faulty mobile phone unit. I did both but the problem still persist.

The real problem lies with the VODAFONE RECEPTION.

I left Vodafone two years ago because of their poor customer service. On the occasion that I needed to talk to someone it was almost impossible to talk to anyone. "Lara" was one of the reasons I left. It is a shame because Vodafone used to be seen as a really innovative hip sort of company - a bit like Apple. Now my perception (as well as many others) is that they are a big clunky organisation who have dumped ccustomer service to cust costs.

I am constantly dropping out of service with Vodafone all of a sudden. I have been with Vodafone for the last 8 years and for the last 3 - 6 months I have had nothing but drama drama drama. I know that it has gone down hill because now it doesn't work in places that it used to. I will be on a business call and it drops out and it just looks sooooo unprofessional.
The plans / customer service etc are fantastic but having no reception or consistency is the problem.
In addition, you can't always dial out because it says "congestion".
It is ridiculous and causes a lot of trouble. Text messages also sometimes don't come to me or they can take hours.
Am OVER the "SOS" signal being on my phone.

Bad customer service bad connect bill problem

Im currently contracted with 3, the same issues are occuring with my services that vodaphone customers are experiencing. Am I able to join the class action? Are 3 and vodaphone seperate companies or as they have "merged" am I able to attempt to have my contract cancelled? I cant call customer service as I have no coverage, when I do the service will only allow roaming which I believe costs more!! Anyone out there have any information or are in the same situation?

Metro Sydney. Not able to get any downloads thru my prepaid broadband usb dongle.
This has been the case for the last 4 DAYS. Good reception and connects ok but cannot download a thing. Absolutely useless, VodaStuffed,VodaUseless.
I have had to dig out my slow old Telstra prepaid dongle to get connected to the net again.
I am not even going to bother to call LARA and get the customer service runaround,been there done that.
Vodafone network status web page indicates there are no service outages in NSW.
Yeah right, what absolute bullshit.
Vodafone, I hope you go totally bankrupt, as you have totally failed your customer base.
I am going to take my Vodafone dongle outside and smash it to tiny pieces with a hammer and send it to the do nothing CEO, then sign up for the Class Action.

Too many reception black spots around Melbourne and outer suburbs.

1 Example: Since approx 1998 same 500m-1km radius on Camberwell Rd
Camberwell Rd Just near where it meets Glen Iris road, you will drop
you call without fail...that's if you can get reception.
(Telstra/Optus no issue whatsoever)


Too many country/rural area's no reception at all.

1 Example: Tarwin Lower / Venus Bay (Gippsland Vic)
You cannot get reception! Has been like this as
long as i can remember... circa 1994-1996.
As soon as you go past Inverloch forget it.
Have to drive to beach 5 carpark at Venus Bay,
jump fence walk to highest sand dune or stand up on
the park bench to get reception across the inlet back
to Inverloch/Wonthaggi (line of sight/weather dependent).
(Telstra/Optus, no issue all areas)

Billing.

When I was on contract with vodafone, invoices were never correct, seemed
to be always a month behind.

Customer Service.

A long time ago, before Lara also, used to very good.
I used to call them about my inaccurate invoices and staff would
be very helpful/knew the systems and products, or who to transfer
to if they could not help.

Now with that hindrance of Lara and when you get a staff member,
it can be really difficult, some need more training.

OMG The staff at vodafone stores, dont ask them for help, they have to use Lara!
How stoopid is that.

As a customer service representative and sales person at the store you should have full access to assist customers.

My 70 year old Mother went to get a mobile phone to be able to contact my brother in Hospital. They didnt explain everything to her and sign her up and pushed her out the door with a phone she couldnt use and a plan that was way over what she needed. When I went and confronted them about the issue they said they could do nothing and directed me to the customer service number. I call customer service they listened to my complaints and said they would call me back with an answer to my problem. 3 days later no call. So I call customer service again and they have no listing of my first call and say there is nothing they can do and that I will have to go back to the store as its there problem. I am extremely angry by now and confront the employees in the store making sure everyone can hear my complaints. They finally conceed to change her phone but only with equal or less value phone even know the $45 infinate plan as a lot more options for the same money she is paying.

I wont ever use Vodaphone(fail) they pray on unknowing people and kick them out the door with stuff they dont need!!

Signed up again for 2yrs about 6mths ago because last time I was with this Telco, I found them great.I did my homework and looked at coverage maps, talked to vodafone staff in stores about coverage etc to make sure that they could meet my needs. I was told that in my area there was full 3G coverage and was only getting better as the tower upgrades would be completed in the very near future. I took the plunge and resigned. Mistake. Every time I call another Vodafone mobile (for free) it cuts out after a few minutes, not to mention that the service in my house is very patchy considering I live in a metropolitan area. The internet / apps are painful to load and have only gotten worse over the time. Coverage is unreliable, and like so many out there was told that it must be my handset and they swapped SIM cards. Coverage is worse. I feel thst customer service has slipped dramatically since I was last with this carrier and I feel they are just reading from a cheat sheet and do not understand what they are talking about. I am very dissappointed with my Vodafone experience this time and I am really hoping that I can get out of my contract as they have not fulfilled their part of the agreement and provided me with the services that I pay for. Not happy and neither is my workplace because they cannot contact me half of the time.

I signed up for an iphone4 in October, the service staff that I dealt with were great. When the phone arrived I was not able to connect to the web, I called Vodaphone and had to deal with Lara and being placed on hold for 45 mins.
When I finally was able to speak with a human being they could not communicate properly but assured me they had fixed the connection issues and for me to turn my phone off and back on. I did and still could not connect to the web.
2 days later and at least 3 hours of Lara and being on hold I was able to speak to another rep who couldnt communicate who told me she need a 3 digit code which was on my paperwork to activate all the functions of my phone. There was no code anywhere on any of the paperwork. I relayed this info and the rep refused to help me. The next day - Lara, on hold...and I got the same rep and we had the same conversation...next day different rep and same request for 3 digit code.
Four days later and countless hours of Lara and on hold and terrible advice and customer service I get in contact with another rep who couldnt communicate. At least this one was able to fix my issue in two seconds without the imaginary 3 digit code.
Good job Vodafone, all you really achieved was me complaining to everyone that will listen about your terrible service and dissuading them from ever signing up with you.

I have been with Vodafone for more than 4 years and recently moved from Melbourne cbd (where I experienced limited drop-outs and relatively good network connection) to ALbury, NSW. Since the move, I have had constant drop outs and hardly any network connection. I have an Iphone and was advised by customer service, after waiting 45minutes, to try turning the handset on and off. If it was a handset problem I would of been having issues in Melbourne. They have now told me they are looking into the network coverage in my area and I should have a response in about 7 days... We'll see...

Also, to the people that come on here and say that Vodafone customers should stop complaining, that we pay less than other providers so should expect some of these issues.. This is a site generated for people to air their grievances you morons. And why come onto this site to say stop complaining anyway? Have you nothing better to do with your time?

I have been a Vodafone customer for several years now, and until recently (since new year 2011) I have had no real problems with Vodafone.
Just in the last week I had found that there was a couple of times I stepped outside our office building in the area around Morningside/Colmslie in Brisbane, and had a barrage of SMS messages advising me of missed calls and a few SMS messages come through at once.
Missed calls? Had me thinking as to what is going on, as I have never had any service issues in that area previously.
This happened a few times over the last week or so, and one day I went to send an SMS or make a call in the office and I found I had no service, my phone sould see the Optus, Telstra, 3Telstra networks, but no Vodafone!
By now I'm wondering if my phone had developed a fault. I have a spare phone, a bit older but works OK. Same result. No service at the office.
That night I discovered that I had similar issues at home, where previously I have had no issues.
Further tests revealed that I could see other networks but not Vodafone, and there was obviously nothing wrong with my phone.
I called Vodafone's customer service, and I'm on the phone for an hour before I manage to talk to somebody, for whom English was obviously not her first language, it then took me another 15 mins to get her to understand that I was having service issues. She advised me that they were not aware of any problems with the network, I should get my phone checked, or purchase a new phone because mine was likely faulty.
I explained my tests and results, she took more details and advised me that somebody would contact me back, I gave her my vodafone number and a Telstra mobile number to get me on, in case the Vodafone number didn't get me.

I'm still waiting for that call back.

Yesterday, I did notice that my Vodafone phone was suddenly working OK in the office building, I once again had service as I did before, and the service had improved at home, but it never seems to be the same from day to day.

All these problems with service/lack of service have come about after Vodafone's merger with 3, so it would seem.

I'm not happy!

I sent a complaint recently to Vodafone after this episode (you can tell I just had ENOUGH of putting up with their horrid service!) says it all really..

I want to vehemently complain about the absolutely terrible customer service I experienced today. I attended the above store after work today and waited for over 40 MINUTES before being served. In all my years, I have never waited in store for that amount of time without even one of the SIX staff members at least advising that they would serve us shortly. There were at least 6-8 other people in the queue, half eventually left but as I needed my prepaid broadband voucher, I had no choice. I am extremely disappointed with the customer service in this store. At no time did the staff attempt to tell us who were waiting in the queue acknowledge we were waiting. It took two people to service one person, one person constantly walking around on a mobile, one who was serving and then just walked away from the counter and did not return or attempt to tell any other staff to attend the counter!!! I work for a government agency and even for me, this was DISGUSTING!!! Absolutely and unequivocally the WORST service I have had the misfortune of experiencing for a very long time. I am so angry that I am seriously contemplating changing my service with you even though it has been quite good. I do not often complain in this fashion but this has not been the first time I have had this happen in this store, except this time it was exceptionally longer than ever! After venting my frustration on facebook, I am still very upset at this. Surely I can get better service from Optus, Telstra, Virgin or 3 then what I had to endure today!! I would like to know that this complaint has been brought to the attention of the store manager and staff members. How can you treat your customers in this way?? Especially at a time when we are on our way home from work to be so disregarded and disrespected by your staff. I do not know if staying with Vodafone is worth being treated so poorly!!!

Now even when I log on to pay and view my bills, I can't even do that. It tells me twice that my password is incorrect, then on the third attempt with the same password it works. The entire system is garbage. Really obscenely bad customer service. INternet that won't work. No replys to emails, no joy on the phone, website that won't allow bills viewed or account status viewed. These guys should be out of business.

We were contacted by a vodafone agent a few months ago and offered a new phone on a 2 year plan. The wife said yes and received the phone. The paper work contained fraudulant details, including phone numbers that were supposed to be our home number but was an interstate number, false email addresses and other details. For the month that she had it she was unable to make phone calls the majority of the time. The free 3 months and $10 off per month was not provided as promised and we spent hours on the phone getting this added to our account. That took many phone calls to finally sort out. We also spent hours on the phone on our weekend trying to contact customer service in regards to not been able to make phone calls. On one phone call to customer service they hung up on us after they were unable to resolve our complaint. That was very rude! In the end we went to the ombudsman. So then vodafone called us (I dont know how they managed to get through with their rubbish network), the guy on the phone blamed my wife for the network issues and said that he would send her a simpler phone if she couldnt work out how to use the one she had. In the end we had the contract cancelled thanks to the ombudsman. Stay away from vodaphone!

Hey Everyone, this is my first and last visit to Vodafail, being both a Telstra and Optus customer I thought I would see what all the media is about and I must say i have had a number of issues with both my Telstra and Optus services, including slow data speeds, billing issues, waiting on hold for customer service for in excess of an hour, customer service and stores recommending the wrong plan to get the sale and it keeps on going.

No matter what service you are on I think that you will have issues of some sort and that is just life, nothing is perfect, as no one is perfect. I can't believe that Vodafone is the only company that seems to be vindicated like this website has. Maybe all carriers should have a fail site, and maybe someone should independently start a "WIN" site for all companies too.

Thinking of that why is there no "Woolworthsfail" or "juliagillardfail" site, then everyone can whinge about everything.

Reading some of the messages on here really make me feel like Australians are becoming more like the Whinging Poms, be Australian and pat those who do well on the back and help things get better in a constructive way.

a year ago i got my phone unlocked which led me internetless as i had to configure my own connection settings as i did not know the details of the fancy technical details for vodafone live. eleven months later i finally took action and approached my local vodafone dealer to solve my problem. unfortunately the unenthusiastic employee advised me to call customer service. to my knowledge calling them would lead to hours being put on hold and in the end i would eventually be paying a hidden fee for the call. to my surpise i resolved my own issue by simply logging onto the vodafone website which had all my answers within seconds.

I am on a pre-paid plan and suspect I'm being charged for calls which should be free using V2V free credits. Received text message advising low credit. This surprised me because I had made very few calls. Tried to log into My Vodafone on-line account to check call history/account details etc but received error message re incorrect username/password.
First call to Vodafone Customer Service (VCS) - Was told my number wasn't on their system and I would need to re-register but can't re-register because my number doesn't exist!! Couldn't contact Vodafone by their email link as they were having 'technical problems'.
Second call to VCS - Told I'd have a temporary password texted to me - didn't happen.
Third call to VCS - Operator logged job with their technical people and advised I would hear back in 72 hours. That was over nine days ago and I'm still waiting.
Fourth call to VCS - Waited on hold for 90 mins before call answered. Operator then put me on hold while he contacted his technical people but after another 80 mins the connection dropped out.
So after four phone calls (that's the ones that actually connected to a real person) countless non-connects and many hours on hold I still cannot access my account on line, can't cancel my automatic recharge authority or even raise the issue of the phone charges.
I have been a Vodafone customer for around three years using the same phone number and the same pre-paid plan but now I don't exist - funny thing is they still charge me for the calls I make!!
Vodafone is a disgrace and their customer service is hopeless.
I'm lodging a complaint with the Telecommunications Ombudsman.

Whenever I have tried to speak to their customer service member, there has been not even a single time when I don't have to wait for less that 30 minutes on the phone to get ANSWERED, and that is pathetic; I don't know what to do?

Whenever I have tried to speak to their customer service member, there has been not even a single time when I don't have to wait for less that 30 minutes on the phone to get ANSWERED, and that is pathetic; I don't know what to do?

I am sick and tired of poor service all throughout Tasmania. Upgrade the friggin' towers like you have said you would be for the past 5 years.

I am living in the Melbourne and I am constantly getting a message says there is no internet connection and my calls constantly drop out too. This is so frustrating and I couldn't believe that I have such a poor reception in the city.

I have tried to call Vodafone customer service which I believe in it was based in India and the wait time was ridiculous. I have called to ask a simple question and I was waited for 45 mins. Every phone calls took me 45 mins to wait as if I have no life and I would spend all my time to wait and listen to the repeated message " hang in there, and we would be there with you shortly".

I also tried to complain via internet but unfortunately the complaint eform was down too. Is anything at Vodafone is really working? I have posted a 2 page long complaint letter to them about 2 weeks ago and I heard nothing from them to date.

It's time for Vodafone to deliver a decent service and customer service.

Thanks for whoever set up this website and I hope it will bring a better outcome to all of the users in Australia

besides the usual overcharging on my bills and dodgy network coverage. i was most dissapointed with the poor customer service (took at least half an hour on hold everytime i contacted them and one time i was waiting over 1hour!!)when i finally got throught to sombody they were of no help at all, it took me at least 3 months to finally get some answers over somthing as simple as cancelling my contract! i will NEVER use this company again.

Bad coverage, drop outs & hopeless Internet connection.
Lara does not understand anything u tell her even after having 3 Aussie people talking to her.
Their billing system sux, not to mention the customer service or lack of.

I had recently my online access to my account blocked. When I called Vodafone's customer service, the poor machine, Lara, prompted. Asking me a few questions, Lara transferred my call to someone else. As usual the music got on, while keeping me waiting. I did wait over 4 hours and 20 minutes before loosing all sorts of respect and trust for Vodafone. Wondering what a poor, low ripper vodafone is!!

I waited for 18 hours each day for the last week. still I have not been able to speak to a customer service. All i got was this annoying Lara

recently i have receieved my bill online, saying i have to pay for a handset which i never received including home delivery.when i speak to customer service it has taken three days to contact to customer care even and again it takes to solve the problem one hour over phone.

I have experienced dropped calls and messages that never went through both to me and by me. My bills have been huge, I have never just had to pay the cap amount. I am beginning to think that they have ripped me off big time. I rarely use the internet and have stopped making calls due to the high cost of my bills. I have complained many times to the outlet where I was sold the phone and others, only to be told "bad luck you are stuck with it until your contrat finishes". I have spent hours on the phone waiting for customer service (what a joke!!). Vodaphone are innept, incompetent and downright rude. They are morally bankrupt and should be held to account for the grief they cause people.

Extremely unhappy customer!!

For gods sake when will these people respond to an email? It has been weeks. But if the message is to can el a plan - oh yeah they call then!

well i have a great day sitting on the phone, listening to music supplied by Vodafone customer service, oops did i say service, my issue is the coverage first off, it seams since they bought 3, there is no coverage, drop out after drop out, second, service from vodafail staff, oops i think i said service again, sorry...went into my local store not long ago, to get some advice on a matter, after standing at the counter for about 5 min, while the 5 staff sat on the lounge playing with there phones and computers, well it was enough time to fill out a survey form in the shop.....of cause, poor poor etc was my answer's, i went up to them and ask for some help, and got the death stare from all but 1, after all that i got, i dont know as a answer, now i see that they have spent millions on doing up there stores, what a wast of money, still the same staff.....why dont they sped the money on there coverage.
So i went in and signed up with Telstra, bit dearer but great customer service, and now i will have coverage, well when my number gets released, another issue, after waiting 7 hrs for that to happen, i rang them, hope your sitting down, i got thru and it only took 20 min, i get told that they had my DOB wrong, which i have corrected with them several times over the last 11 yrs, now i have to wait, another day.........gee i feel a bit better now, thank you for this site, i wonder if we can one for the banks

After reading a lot of comments and hearing a lot I have restrained up until now not to post anything here, but the time has come as now, am extremely frustrated and disgusted with the poor service and customer service for that matter given to us. Like a lot of people we have had the constant call drop outs, not able to call anyone even with full coverage shown on our phone's, constant call failed and the list can keep going as am sure you are all too aware. After several atempts with Vodafone and being on hold for up to 4 hours at one time we too have received the base answer of no its not us its your phone or it's your sim card, only after long persistance did they then say to us that "yes we are in a process of upgrading our system and yes we do seem to have a few teething problems". It was only after I contaced the Onbudsmen did they start to listen. Even after speaking with the resolution team we still seem to have issues with communication in what they offered us to do with our account. Promises, promises, it is getting beyond a joke. Now we have been offered to get out of our contract on the basis of us sending our phones back of which we have has just shy of 12 months. We currently use these for business although at this point we have had our own disgruntled customers as they have not been able to get hold of us with the current situation. Not too sure if I am being harsh or unfair but don't you think they would release you from your contract and let you keep the phone that you have been paying off for this period of time due to the anguish they have caused. If that they case and they want us to return the phones do you think they should give us a cheque for the difference of 1/2 the price of the phone. If it was Vodafone chasing one of their suppliers I am sure they would ask the same and persue until they got what they wanted.

Disgusted & Disgruntled

Although I believe all the telco giants in Australia are as bad as one another - the waits, the poor response to complaints, the silly troubleshooting when the problem is obvious - their poor poor service courage.

They should be fined by the toothless ACCC so that other telco's and businesses realise that you cannot enter the market and claim to be a reputable company - and shaft customers like we are being shafted.

I especially feel sorry for those thousands who do not make the effort to wait 45 mins to speak to someone and voice their discontent.

Im actually from Qatar which also has vodafone, and 99% of calls drop out in the city center while virgin offers flawless service. I though Vodafone was only rotten where im from but am delighted to see that people are speaking up abut it. Good luck consumers, companies should not run a business if their service doesnt work and their customer services keep you waiting for hours. I made the mistake of getting a local vodafone sim in oz because, surprise, the qatari vodafone sim which was meant to work OS didn't. As soon as I got it, the first 3 sims the shop gave me were faulty - I had to literally go into the shop because customer services were not anwser, i got the callback service but when it called me back it hung up on me before I could say "you service sux"

I was a loyal Vodafone customer for over 7 years but the last 2 months took the cake.

I had to ring them in December 2010 and I rang during my lunch break at 12:00pm I was on hold untill 12:37 pm and then i was lucky enough to speak to some Indian guy who was very painfull and hard to understand, when I complained about the amount of time I was on hold he told me that the Vodafone call centre was open 24 hrs for convenience so I called early the next morning at ^ am and you guessed it on hold for 18 mins for a 20 second call!!!!!!!!!!!



So i left Vodafone and joined Amaysim and i ahve been vewry happy ever since and I even had to call them once and I was on hold for less the 1 min :) .



I then recieve a bill from Vodafone telling me I had a credit owing to me of $53.94 So I rang Vodafone again at 6:30 am and and Iw as on hold for 9 mmins but I just had the dial tone no music or messages telling me what was happening I didnt know if something ahd gone wrong or not so I hung up and tried again and the exact same thing happened no music just a dial tone I was on hold for 23 mins when I'd finally had enough and hung up and sent the followong email:



I am owed $53.94 from vodafone as a credit on my bill and I have just been on hold for over 30 mins since 6:30am that is ridiculous!!!!!!!!!
How do I get my money back???? I require an answer by COB Friday 28 Jan 2011 or I will not hesitate to take this further.

The customer service your company provides is nothing short of disgraceful and I will never use Vodafone again!!!
All of the negative media reports about your company seem to be completely justified going by my recent experiences with your company!!


I'm still waiting................................

I woke up just before 5am every morning for 3 consecutive days to attempt to contact Customer Services. Here's a pic of me waiting and listening to that stupid John Mayer music at around the 4 hour 40 min mark. I'm fortunate enough to have a friend who works there who simultaneously was able to work out a solution from his end.

<a href="http://s6.photobucket.com/albums/y215/evilpetzoo/?action=view&amp;current=IMG_0132_2.jpg" target="_blank"><img src="http://i6.photobucket.com/albums/y215/evilpetzoo/IMG_0132_2.jpg" border="0" alt="Photobucket"></a>

Problem? After explaining to in-store staff at Morley Galleria that I wanted to purchase a recharge voucher for a SIM for my car alarm, they quickly sold me the SIM then told me that they weren't able to assist me with the recharge and that I had to contact Customer Care.

This is where the real issue started. Unable to contact them for a few days during the day and waiting on hold for over an hour I decided to try and call when their call centre opens 8am (5am Perth Time).

At around 10am, my friend who works at another Vodafone store contacted me to advise that he was able to sort out the issue from his store.

No mess, I left vodafone after the coutless call, the irritaing questions and the non understanding and lack of customer service, apparently no one can do anything as it is put of their jurisdiction. Vodafone needs to invest in training, recruitment, actually employ people who like peoke an ensure there are people right there that can make shit happen!!!!!

My story is i went to a 3/vodafone shop in townhall TGV. im a existing customer with vodafone, and i wanted to upgrade to an iphone. but the store member Charlene advised me they dont have any stock for customer to upgrade, if i really wanted an iphone, i need to cancel my number and get a new one, since the stock they have is only for the new connections. at the time i did believed it wat they were saying, but i went to the little vodafone kiosk next door opposite JB hifi, i ask the staff in that shop if they have any iphone stock for customer to upgrades. the store member advised me they have the stocks and there is no such thing as different stocks for new customers and upgrading. i got a phone from their shop for upgrading, but that got me thinking there is some shops is trying to get customer to cancel their plan and start up with a new number so they can gain more commission from vodafone. so big thanks to the shop members in the vodafone kiosk opposite JB HIFI, and finger down for the 3/vodafone next door. POOR CUSTOMER SERVICE!!!

I've been with Vodafone for around 20 years. When they first started, things were great. Great connection & everything else. But over the last couple of years, I have had some rotten experiences - lots of issues with customer service. One incident: I complained that a friend of mine was not getting any of my mms messages ( picture file). The Indian accented call centre person claimed that Vodafone would not guarantee files larger than 100kb. What the? This was never a problem before. Also, my friend was getting messages from me at 2 or 3am - they were being delayed for several hours! I cannot rely on it to send urgent messages via sms. Too unreliable. Also call drop outs making me have to redial and pay the flag fall fee again. Grrr.

What to do? Minimal coverage at home address, calls drop out or simply cannot be made. Vodafone will not cancel contracts...however suggested getting a prepaid phone with another carrier so i can make calls! Have been charged twice for a bill i paid ($300+) and told it will take 5-10 business days to be credited back. Have made complaints via email and never hear back and have basically given up calling Customer Service due to waiting times.

Signals are often weak and calls dropped out.
Rang Vodafone customer service and was advsed no problems with the connection.
The problems is not solved.

I have no reception at my house!!!! How is it I have to honor my contract for two years when they can't provide services they promised or they will charge me exit fee???

I run a business and I can't rely on my own phone!!!

Sick of waiting for any help from customer service.

Will be going to the ombudsman for help.

i started of with 3 because my prior vodafone deal was an expensive waste of time (5 years ago ) and here they are again fucking up my 3 coverage! vodafone get out i say. this company and its sales only mentality has proved time and time again that customer service is not their concern. now 3 customers service is not their concern either. why is an incompetant telco allowed to take over another network and then show contempt for their customers as well?

Being a longstanding customer (12 years) allowed me to see the decline of customer service over time. This culminated in Vodafone failing to send me my bills for a 6 month period to the designated email address, and being unable to provide me with them in PDF format. Some customer service reps said they would send all of my bills to me (but didn't). Some reps said that there was a fee for each bill (but then said it wasn't possible to provide them). Some reps said that they needed the following shift to generate the bills (but never sent them through). All up I spoke to no less than 8 people to get my bills. I ended up getting all 6 bills, but there was no call details on them. I gave up and switched companies.

i had a phone on a pre paid plan with vodafone for about 4 years and then when i first got the phone it was brand new but even as soon as i got it i found trouble with service coverage everywhere that i went and if i did have reception it would only be a maximum of 1 - 2 bars out of 6 but whenever i would have limited service like calls to 000 i would have full bars which led to poor reception calls dropping out texts arriving late sometimes up to three weeks late voicemails and notificATIONS of missed calls arriving late as well it suked because it affected my relationships with friends, work colleagus and family due to the fact that they just werent able to reach me due to vodafones extremely poor services

I am on a 24 month contract for the iPhone 3gs. When I first signed the contract the lady in the vodafone store told me that if I wanted insurance I had to call up and organise it over the phone. So I got home and called only to be told that I had to purchase the insurance instore when I first signed the contract. I explained the situation only to be told, oh well. Great customer service..

Long time customer receiving too many call drop outs and as a result invoices have tripled. I have contacted Vodafone many times to rectify the situation and we have had Zero assistance in this matter.

3G Internet bill is always a shock for me... Each second month is inflated, even if I check my data consumption using my Vodafone account and through SMS. I tried to explain these issues to Vodafone Customer Care guys, but they know their lesson - it's my liability to make sure that I DO NOT go over my quota. When I asked them how should I do that if their data metering is so far off, they started to BLA, BLA, BLA....not really interested to help, more interested to get rid of me. SO, what's the solution - found it. Don't bother calling VODAFONE - bunch of idi**s - CALL TIO and they will register your claim as 'inadequate data metering' or similar and give you a claim number. With the claim number, it's coming also a special Vodafone number - which is not always busy and the person answering this number can offer something without transferring you X times between various VODAFAIL departments.
CALL TIO, forget about normal VODAFONE customer service number and LARA.

When calling for assistance to the vodaphone support number I have never managed to get through to a human in less than 40 minutes. The vodaphone store from which i signed up is no faster at getting through.
SMS are delayed by hours more than 75% of the time, so that it is not even worth texting anymore.
The internet through their 3G service on my iphone fails to connect more than half the time, despite supposedly good reception.
There is no excuse for such poor service. Who ever is responsible should be fired.
In the meantime vodaphone should offer to reduce fees and costs by more than 50% given they provide less than 50% of the service they have promised.
If I was a shareholder I would be considering legal action given the obviously negligent manner in which the directors are running the country and reducing shareholder value.

I have been a loyal Vodafone customer for 8years and for the first time in August 2010 I went on a contract (before was only a pre-paid customer) and got a Nokia N97 mini. Biggest stuff around ever!! The phone started stuffing up in the first week with a mirad of faults as long as your arm. Went back to store and was told to call customer service and spent 2 1/2 hours on hold only to be told there was nothing they could do and to go back into a store!! went back to store and they tried to tell me to call customer service again, I was pretty angry and said the phone is brand new and under warranty, I want a replacement. No, they said we'll have to repair it first!! We can send it in for you which could take a week or more or you acn take it youself. well, great customer service, I now had to travel another 2 hours out of my way so I wouldn't be without a phone for who knows how long. Got phone serviced and the next day it was doing the same things it was supposed to be fixed!! Went back to store and still wouldn't repalce and said there was this process of forms etc before I could get a replacement, all the while thinking what's the point of a warranty anyway??!! so they said they had to send it away for repair again before I could get a replacement!!! So here I am one month later and the gave me a new handset only to get home and charge it and within hours it was doing the same thing as the previous phone!!! sooo furious, I now have to waste more time to back to the store ahain. Absolutly livid, if it is not resolved tomorrow when I return it I will be cancelling my contract and contacting the ombudsman

Upgrade to a new plan year ago & signed no authorisation form for direct debit for this plan. Some how i got charged to my cc every month. I've tried to cancel this service via web access with no vail. Vodafone you've failed me. I am your loyal customer for more than 10 years... I'm considering paying premium to Telstra for better service & customer service.

I have been a Vodafone customer for 10 years. For the overwelming majority of that time, I have been a prepaid account holder to avoid the problems associated with Vodafone customer service.

When I upgraded my telephone in 2006, a sales representative at a Vodafone store convinced me that the best option for me was to sign up on a plan. Needless to say, the best option for me was not to sign up to a plan. After only 4 months I had spent in excess of $600 of my usual spend because of the geared phone charges under the contract. I later learnt that performance indicators for sales staff largely revolved around 'signing people up' because Vodafone found it was the most profitable means of retaining customers.

I rang Vodafone Customer Service and after an hour of waiting and talking to different people I was able to agree that my contract would be cancelled and that I would only have to pay half the payout figure $150 to go back onto prepaid.

While the outcome was unsatisfactory in light of the misleading statements made by Vodafone's sales rep, I was eager to get out their customer system and back onto the prepaid plan. Accordingly, I followed the instructions provided to me by Vodafone's customer representative and purchased a new prepaid pack. However, the next correspondence I received from Vodafone was a letter demanding $350 in termination fees, followed by a threat to default me with Baycorp and letters from debt collectors. In response, I rang Vodafone and explained that I had entered into an agreement, I wouldn't be paying the amount demanded, and that I would be very upset if they defaulted me for a debt that I didn't owe. I also asked for an invoice for the agreed exit fee of $150. The operator said that the money was owing and that he would default me if I didn't pay immediately. I refused and he added a default listing with Baycorp as soon as our telephone conversation ended.

I then started receiving telephone calls from debt collectors, who I told not to call me. The matter was only resolved when I made a complaint to the Telecommuncations Ombudsman. The Ombudsman found that Vodafone should never have added the default listing and that I was entitled to a refund of amounts charged by Vodafone to remove it. However, despite agreeing to the refund, Vodafone never paid me, so I had to make a second complaint requesting payment. After the second complaint, I received a refund from Vodafone.

Needless to say, I would never again sign up to be a Vodafone contract customer.

Reception. Everytime I get a call or make one I have to sit in a weird position to have any reception at all...no matter where in my house I am...

I live in suburban Melbourne for God's sake...how the hell can I not have any there? Customer service is horrid too. I gave up on calling or texting to recieve credit information because most of the time it is out of date and causes me to use more than I'm told I have so I ed up going over the limit...If it isn't out of date it just doesn't work, saying things like 'this service is unavailable right now' or it just doesn't send em anything back...

Lowest company...Absolute dead weight.

I have been a Vodafone customer for 10 years. For the overwelming majority of that time, I have been a prepaid account holder to avoid the problems associated with Vodafone customer service.

When I upgraded my telephone in 2006, a sales representative at a Vodafone store convinced me that the best option for me was to sign up on a plan. Needless to say, the best option for me was not to sign up to a plan. After only 4 months I had spent in excess of $600 of my usual spend because of the geared phone charges under the contract. I later learnt that performance indicators for sales staff largely revolved around 'signing people up' because Vodafone found it was the most profitable means of retaining customers.

I rang Vodafone Customer Service and after an hour of waiting and talking to different people I was able to agree that my contract would be cancelled and that I would only have to pay half the payout figure $150 to go back onto prepaid.

While the outcome was unsatisfactory in light of the misleading statements made by Vodafone's sales rep, I was eager to get out their customer system and back onto the prepaid plan. Accordingly, I followed the instructions provided to me by Vodafone's customer representative and purchased a new prepaid pack. However, the next correspondence I received from Vodafone was a letter demanding $350 in termination fees, followed by a threat to default me with Baycorp and letters from debt collectors. In response, I rang Vodafone and explained that I had entered into an agreement, I wouldn't be paying the amount demanded, and that I would be very upset if they defaulted me for a debt that I didn't owe. I also asked for an invoice for the agreed exit fee of $150. The operator said that the money was owing and that he would default me if I didn't pay immediately. I refused and he added a default listing with Baycorp as soon as our telephone conversation ended.

I then started receiving telephone calls from debt collectors, who I told not to call me. The matter was only resolved when I made a complaint to the Telecommuncations Ombudsman. The Ombudsman found that Vodafone should never have added the default listing and that I was entitled to a refund of amounts charged by Vodafone to remove it. However, despite agreeing to the refund, Vodafone never paid me, so I had to make a second complaint requesting payment. After the second complaint, I received a refund from Vodafone.

Needless to say, I would never again sign up to be a Vodafone contract customer.

My god, I could go on for days about the problems I've had with Vodafone. Weeks even. When I went on a new contract and got a new phone it initially took three weeks and a call to the ombudsman before I could even use said phone. It literally didn't work for weeks. THis was because the salesman had tried to use some tricky technique for porting my number from Optus, which basically caused my number to get stuck in this cyber hole where it was neither an Optus or Vodafone number.

Then, when my Blackberry failed, I had a nearly four week wait to get a simple receipt emailed to me so I could get it replaced. Yup, nearly a month just to get a proof of purchase emailed through. I spent so many hours waiting in the shop to get it (their computers were down) and then on the phones to India (the second time I called to check where PoP was, they inadvertently cancelled the request for one...)

Don't even get me started on their crappy coverage or customer service.

Vodafone, never EVER again.

I ended a contract with Vodafone 3 years ago. I did not make a fuss about their poor service at the time or the bad reception. Instead I simply took my business elsewhere. I recently applied for a loan and found that Vodafone had put a default on my credit report for a bill that I didn't and shouldnt have received and so the Bank would not approve the loan despite my good income and otherwise credit history. I have sinced hired a credit report repair company and they are fighting to have the default removed from my credit file as well as reporting Vodafone to regulatory bodies

We are a small business with 26 connections. I am not able to speak to my account manager to sort the billing issues for the last one year, services issues as well. If i send him 10 emails he sends me one email saying that they are working on it. But it is more than a year and still working on it. I am not sure how this company is still operating. We have to 24 months contract and 12 months have gone. We will never go back to them again.

Massieve network issues, delayed voicemail and SMS messages. Call drop off. I finally got in contact with the customer service after hours waiting on the phone and advised that there's no service is available in my area and they are unable to perform even a trouble shoot. I'm so sick of this situation and I have two mobile connections and pay over $100 per month for a service that I do not receive. The reason that I cannot disconnect is about another 10 months left on the contract tht I signed.

I signed up for a two year contract in Nov 2010. It was for a $29 cap over 24 months with the first 12 months being $19 only. However I've been charged the full $29 for two months already. When I called up customer service, they said that it was the store's responsibility to sort out the problem. The store said it was the call centre's responsibility. This to and fro went on twice. Then the store mananger asked me to call him up during working hours so he can put me through to a three way teleconference to sort out the problem. I don't have time for a 1 hour teleconference with vodafone during working hours.

I finally left Vodafone after suffering years of bad reception and service and now I can't get them to unlock my handset (iPhone) so I can use it with the other service provider that I have already switched to. I have called countless times, been on hold for hours, had calls to customer service drop out, I've been into their stores (where the staff aren't adequately trained)and sent emails. It has been two months and I still can't use the phone I bought outright.

I have been with vodafone for 10 years but will be changing to another provider when my contract runs out in a few months. My calls drop out all the time, my reception changes from room to room in my house, I have to stay in the front of the house if I want to make a call. Most of the time my internet data transfer is slower than dial up and am unable to use the web on my iPhone as the pages time out! I have complained to customer service only to be told it's my phone and to turn it off and on haha. I no longer bother even calling them due to the long hold time, usually around 40 minutes but sometimes it has been longer. I also find it hard to understand some of them and have even asked to be tranfered to another representitive only to be told no. It's shocking that such a major company can be so dodgy.

I am sick and tired of the customer services of Vodafone.
I have now been to 3 stores and it is always different stories.
Vodafone Insurance still has not returned my phone ,and it is now 2 weeks,since i sent my phone for repair and was told that i will get a new phone .
this is the worst telecommunications company as far i know

I have been with Vodafone before Vodafone shops existed, 15 years or so. They have always been fantastic up until the last couple of years. If there is a problem they tell you to take the battery out & the sim & leave it for 5 min as that will fix the problem. I have an I phone, battery is in there for life. You need a key to get the sim out & if its not with that is also a problem. So what the 1st operator suggested didn't work so you ring back. Only to have to go the same procedure. Very frustrating.

So off you go to the local Vodafone shop. I order my phones so I don't have to deal with my local one. She says she has done all these training courses but all she has ever done is stuff mine even further then tells me it's my problem. So then I ring Vodafone data support & hey presto, this person gets it all going again.

As I am an interstate truck driver, I spend alot of time on my phone. The thing that I am noticing is the signal is getting worse. I also have a company phone that is a telstra next g. Its great. It's rarely ever out of range. If I am in south west Nsw & I have my lap top with me, rather than use a dongle, it's better & cheaper to use my phone as a modem.

If I go to victoria I might as well throw the phone out the window. The signal on the dukes highway is rubbish. The sturt highway, which Vodafone got the contract to build the towers, is slowly being wound back on signal strength as it is nowhere near as good as it used to be. If you are travelling on the mallee highway, you might as well forget Vodafone as it doesn't work. Telstra & optus do. You will have no signal for nearly 400km. At ouyen my phone used to go into roaming & swap to telstra. It has not done that for 12 months at least. I guess they didnt pay the bill to telstra & got cut off.

In & around Adelaide the signal strength is appalling in some places. We have to go outside to use our phones. It is getting worse.

Thanks Vodafone. After all these years I would expect better. The customer service people in the call centre is not very helpful.

Not only did calls drop out, reception was bad and their voicemail system is useless. I missed several very important calls because of vodafail, one of them being a job offer! I never got notified of a missed call and the voicemail wasn't working for weeks. I moved house and changed my address with vodafone, also had a redirection for my mail put on for 12 months, They kept sending the same bill to two different addresses. Called 3 times to correct the problem. Then the 4th time I called (cause it still hadn't been fixed) they tell me they couldn't find my details for my current address, which they were sending mail to, in the system and I needed some 4 digit pin (I could never remember) to change my address. I went through a series of departments about the stupid pin, then after an hour of the worst customer service ever, I asked to speak to a supervisor cause I was not happy. The person on the other end of the phone refused to put me through, gave me all sort of excuses that the supervisor was in a meeting etc etc, then finally 15 mins later they were out and ready to take my call. They refused to give me their contact details and didn't want to help me. 2 hours later and lots of yelling later I still wasn't even sure if the address thing had been sorted out. The call centre was in Egypt by the way! 2 days later my contract ended and I switched to telstra and have not had an issues since! Oh and they kept sending zero dollar amount bills to me for 4 months after my number had been switched over to telstra.

I called the Vodafone customer service number approximately 18 months ago advising them that text messages I could send sms messages from my phone, but that they were not being received by the sms recipient (or if it was received it was >24 hours after sending). They told me it was a problem with my phone, not the Vodafone service. So, I call my phone manufacturer - they agreed with me that it was a telephone reception problem seen as messages were being sent (and I believe I was being charged regardless of whether the messages were being received by sms recipients or not). Vodafone denied denied denied and said they could do nothing about it. These days my main problem is reception, although I still find the occassional sms is not received. So nice to read the articles lately (except for the ones stating client information has been circulated and stored in manner that was not secure) about Vodafone service problems across the country... makes me feel like my concern was (/is) valid. Thanks for putting the blame on everyone except yourself Vodafone.

I had never really had many issues with vodafone until about 3 months ago when I started a long distance relationship. My last 3 bills have all been over $300 due to me going over my cap, which is understandable, BUT when I went in to the vodafone store to discuss moving to a higher plan, they told me to call customer service, who in turn told me that as there was no plan higher than mine anymore I would have to pay a $540 cancellation fee and then re-enter another 24 month contract on a different plan. Ridiculous! I was happy to stay loyal to vodafone and pay a bit more each month for more useage, but I think they took one look at my last 3 bills and realised I'd keep paying them the $300-$400 phone bills I was racking up! Very disappointed, never get good coverage and constantly get dropped calls too.

I was with Vodafone for 14 Years until last week. I finally had enough of the consistantly poor service they provide. Early 2010 I broke my phone and needed to claim onmy phone insurance. I was told to take the phone to the nearest Vodafone store and they would send it away and I would receive a new phone within 5 working days via courier. Given that I was now without a phone I thought they might replace the phone with Store stock. I was informed that this was not how things were done.

2 weeks passed and still my phone had not arrived. I became increasinyl angry and phoned Vodafone to complain. When I FINALLY got through I waas told there was nothing they could do to track the location of my phone or its estimated arrival date. They suggested I phone the store or Vodafone Insurance (which is an outsourced service ny they way.

A customer service person at the store took my name and number nad promised to follow it and call me back. I never heard from him. I phoned thie insurers and they wiped their hands clean saying it was nothing to do with them and they couldnt help. Everyone just passed the buck and no-one was able to tell me when my phone might arrive or when. Finally I had to phone the TIO who contacted Vodafone. A rep phoned me and said as compensation I could end my contract early and if I wanted another phone straight away I could then sign on for another 24 month contract. You must be joking right? Finally received the phone 2 weeks after the claim was put in.

This is not the opnly problem I have had with them but it is the most recent.

Trying to get a phone replaced under warranty with this mob can be a nightmare as well. I dont understand why if a phone is clearly faulty they cant just replace it on the spot. NO. it has to go to the "repair centre" where it is "assessed" and then they want to replace it with a refurbished phone. I dont want a refurbished phone! If its broken I want a replacemnet with a brand new one straight away. Subsequent research I have conducted suggests it is unlawfull not to replace the item straight away.

Anyway have just changed carriers. Goodbye Vodafone, I cant say its been a great 14 years.

P.S (tip for vodafone) Hire a larger number of more competent call centre customer service operators for a start. People hate waiting to talk to someone and it is even worse when you finally through the quality of the service is dreadful anyway.

Just got off the phone with a vodafone another rep. None of them speak english!!!

How can they expect customers to continue using their service if they can't even communicate with customer service??

Come on. Vodafone, you outsource your customer service reps to India or where ever and it's appalling. I actually believe so many customers are leaving vodafone, that It could actually collapse.

Fire the management - immediately. Hire some people with common sense.


Unkind Regards,

M

Hi guys,
I brought a Blackberry on a $79 plan from Vodaphone on 1/5/10 and had coverage problems immediately.
*June and July, no amount of downloaded updates helped, changing the SIM did not help. Then in
*August the handset started playing up with message issues amoungst others, still no coverage at home and not for a 8km radius - they replaced the handset. Still no joy with coverage, but the phone worked.
*October the handset stopped working, sent away again and replaced. Still no coverage but handset works.
*January the handset stopped working again (3rd new one) and still no coverage.
20/1/11 Sit in Vodaphone store for well over 2 hours, on the phone to customer support for 2 hours. They will not cancel the policy, they want to send the phone away again. Offer me a new Nokia if i pay for it and they will reimburse me (no way), offer me a month free service (what service, i have no coverage). Anyway, phone now sent away again, customer service to call me Monday 24 Jan to see if i have coverage with new SIM and loan handset, asking that i document any calls that dont go through. Then they will launch an investigation and if it shows no coverage they will then cancel my contract.

Got home last night with loan handset and new SIM - no coverage only emergency calls can be made. Soo.....700klm later, $711 bills, 8 months no coverage at home, 4 new handsets and still they persist with keeping me in a contract for a service i cannot use for its intended use!
Thanks for listening, I will keep you posted!

Constant drop outs.. I will be talking and all of a sudden, nothing and I'm not even in a bad area!!! All of a sudden I couldn't receive picture messages, I rang Customer Service and got through after an hour and a half, he told me I had to download some software, which I did and still nothing. I went into a Vodafone shop only to be told I would have to ring Customer Service - AGAIN! I don't have a spare 3 hours to wait on the phone!!!

tried to order an andoid phone on the vodafone online store back in sept/2010. after waiting 4 days got a message to say couldn't process my order as insufficient indentification was produced??. I then cancelled the order with a customer service person. But wait there's more....about 7 working days after cancelling the order, abracadabra! the phone suddenly appeared on my desk at work (courier dropped it there without even a signature!) By this time i had already ordered a new android handset from Optus online, which was delivered to me within 48 hours!.
Anyhow, another call to vodafone customer service to organise returning the handset, and what a pain that was. I think i was on hold for periods of up to 1 hour or more!! just to speak to someone. By the way, it took me about 6 attempts and over 3-4 days to actually speak to someone who could organise for the handset to be collected. Finally about another week later the return satchel arrived and i sent back the handset. You thought that was going to be the end of the story..didnt you! Oh no, Xmas eve 2010, i received a Final Notice letter for about $133.00 demanding payment. I called their account dept and just went right off my rocker!!
touch wood havent heard anymore from Vodafail, and hope i never will.

Where do I start:

Waiting in phone queues forever.
Double / triple SMS's & then sometimes NONE.
Dropped calls / poor reception.
Took numerous calls to have my address change.

Less than 2 weeks after signing up for a N97mini on a 24mth contract, I started experiencing phone problems could not make/receive calls or texts. The next day I went to take it to my local Vodafone store to have it repaired as it was under the initial 1 month replacement warranty. I got to where our local store is, to find it closed down whilst the shopping centre was being remodeled. I rang Vodafone to see if I could post it to a repairer in Perth, which is 2 hours away. They told me if I want it fixed/replaced I will have to hand deliver it to the nearest store which is 1.5hr drive away. When I signed up for this plan I also received a usb modem, but no sim card for it. I also got told that I'd have to drive to nearest store to get this. I told the customer service officer that was totally unreasonable as i work,so would have to take 2 days off (one to drop off and one to pick up),and it would cost me at least $80 fuel. He told me we'll reimburse you for the inconveinece,to which I asked how. He told me that the store will have a form for me to fill in that I can submit to ask for reimbursement. I thought this too good to be true so I rang the store to ask if in fact they do have sucha form to which I was told no. I asked the store assistant how I could go about getting it sorted without me losing time having to drive the 3hour round trip. They told me to ring the customer care number as they may be able to sort something out. So after another 1/2hr on hold I got nothing useful from them. It was 3months before the local shop reopened(no sign advertising when this would happen) and 4 months before I finally got a sim for my modem. All of which I still had to pay my monthly bill, without being able to use my new phone/get a replacement phone and not being able to use my modem.

I have been with Vodafone for at least 10 years. Simply because it has been great , up until the past 24 months. I went on a $79 Cap with a black berry storm, that had numerous problems- even though i had insurance, i was asked to pay ridiculous amounts of excess to exchange my phone. Which in my opinion, was faulty from the moment I bought it. I find they have know customer loyalty, and a 'can't be bothered' attitude! When I changed from Pre Paid I wanted to keep my phone number, however the customer service rep in the store said " this will take up to 24 hours and I won't be able to give you free accessories"... So, I dont care about that! I want the same number- yet he continued to ramble off excuses. I have friends who have been called 6 months out from their Optus contract & are offered an upgrade because they are "loyal" customers. I would have spent well into the thousands with Vodafone by now, yet have never once been offered anything!

5 months out from my contract expiring my phone was stolen, I had been told by one rep that I could upgrade for free 3 months out from my contract, yet when I asked someone else they said i couldnt- then as usual, i spent hours on hold and transferred to different people- Dont even get me started on "LARA". I had the option to pay $300 excess to get an Iphone 3, or pay $350 to upgrade early and get an Iphone 4- yet they werent taking any orders. I ended up spending 2 months without a phone because I simply didnt have the time, to spend 3 hours on the phone.

A major problem is, they never send me my bill through email, and whenever i try and check my balance via text i ALWAYS get a text back saying " this service is unavailable at this time". YES it is, because they want you to go over your cap.

I am now on an infinity cap, because i couldnt pay out my contract and go with Optus as i had originally planned, as i needed a phone ASAP. "infinity" yet read all the terms and conditions- it's hardly unlimited access.

We are a small business with 26 connections. I am not able to speak to my account manager to sort the billing issues for the last one year, services issues as well. If i send him 10 emails he sends me one email saying that they are workign on it. But it is more than a year and still working on it. I am not sure how this company is still operating we have to 24 months contract and 12 months have gone. We will never go back to them again.

Every couple of months I discover that my auto payment is cancelled by vodafone. I usually find out when I'm told I don't have credit for a call rather than any notification from Vodafone. In Dec 2010 I did get a text stating my account was overdue and when I rang to find out why they aren't debiting money for i each month, I discovered that it had not been paid for 3 months and I was in fact now liable for late payment fees. After liaising with a customer service rep & her manager in India, the overdue charges where dropped. However I find this constant failure on Vodafone part to keep their payment system operational tedious and an serious contemplating changing suppliers.

I had a phone on a 24 month contract, with insurance.

After 13 months one day my phone stoped working.

it was out of the 12 month warrenty, and the insurance would not cover the phone because there was not an "Event" eg dropping it. It just Died.

So I was left with 11 months left on my contract and no Phone.

Multiple to customer service and speaking with managers etc, they pretty much said...too bad so sad.

I hate you Vodafone.

they have got poor customer service and poor call quality ...have to wait for more than 1 hour to be able to speak with them....call dropped so often .......i was on three before that and was amazing ......i wish i could have time machine ..still got 22 months to go....help me god!!

Im a new customer to vodafone and unfortunately im on a contract, i was sent a faulty phone and spent all up about 5 hours on hold with their customer service line, being put through from technical to the next ludicrous area they could pawn me off to. After putting through my complaint for what seemed like the hundreth time they finally emailed my the receipt for the phone so I could take it in to get fixed. One month later I still haven't heard from them as to the whereabouts of my phone, I call them only to be told that there is liquid in my phone most liekly from the battery leaking due to intense humidity and that I will have to pay $352 to get this fixed. How ridiculous is this? Not only am I paying $75 dollars a month for no network coverage and a phone that constantly turned off, I had to pay for the weather? Not only is customer service horrible, their policy is absolutely ridiculous!

This would have to be the worst service ever. I have had multiple issues with calls dropping out, poor internet connection and terrible customer service. After trying to contact them to discuss, I have still got nowhere. You spend hours on hold and then are spoken to in a condescending manor. Never again will I have anything to do with Vodafone or any other of it's affiliations.

After a 2 year contract with vodafone for mobile internet they sent me a deal to go in anew contract with a new usb modem.i called thm to discuss the deal and told the of the problem i was having ith reception etc vodafone assured me that the ne usb didnt have these isues it wuld be fine so i signed back up had the same issues but worse this time so i called back up had a hell of fight to get out of the contract(which they assured me wouldnt happen) but after i got out of the contract i recieved a bill that said i had gone over my allocated amountof usage by 5 gig and they were charging me $100 per gig??? after many attempts to sort this out with many promises of the right section calling me back(which never happened) i now have a credit default and & $2000 bill because they wouldnt seperate my phone and internet account, they disconnected my phone and want to charge me $1500 for the 6 months that were let on the contract..Bad customer service Vodafone!!Shame on you!!

I have delayed voicemail, no network coverage at times even when I am in CBD, my calls regularly drop out or last no longer than 2 mins and when I complained to Vodafone, after waiting for 6 hours for them to call me back, my mobile dropped out just after I launched into my complaint! Customer service of course did not bother to ring back. So not only do I have numerous Vodafone problems, I can't even contact them to complain about it. We recently moved and have no home line and I am so dependent on my mobile, yet everyday, it fails me. Driving me to have high blood pressure!

I have my iPhone with and my Mobile broadband with Vodafone.

My phone drops out frequently and so to does the mobile broadband.

I will often receive voicemails days later that are often urgent.

My mobile broadband will frequently drop at at night time around 10/11 and will sometimes not come back on again until the next day. This affects my business practices as I often cannot send important emails.

When I tried to lodge a complaint to Vodafone I had to give a ridiculous amount of detail regarding each instance of failure and due to its complications I abandoned my complaints.

I called the 'customer service (hahaha)' line a few days ago and waited over half an hour before hanging up.

Vodafone coverage is also particularly bad throughout parts of NSW where I recently went on holiday.

Not a happy camper.

JUNE 2010: I called Vodafone in June to turn on global roaming while I was overseas for 1 week. I gave the dates to the customer service assistant that I would be abroad and when to switch global roaming off... "No worries, thats like totally super easy! I've set up so global roaming switches off when you return to Australia, and I've also put a not on your file to guarantee it gets done!"....

OCTOBER 2010: My phone is disconnected because the bill is $1500 and I can't pay it... WHY??? Because for the last 3 and a half months I've been back in Australia, I have been charged for every call and every SMS at international charge rates because my global roaming DID NOT get turned off... - even though I called 3 times... AND was guaranteed this would be done automatically 'no worries!'.....

DECEMBER 2010: New bill... Monthly charges $700!!!! My phone has been completely cut off since October... how on earth are there $700 worth of charges...

= UberVodafail!!!

More than 2 hours on hold to Vodafail on 5 separate occasions over the course of a week trying to speak with a PERSON in customer service.
Ended up emailing my concerns, all problems that I have seen increase since December 2010: calls dropping; service completely dropping out; emails loading 2/3/4 times over; voicemail dropping out; not receiving messages at all, or much later than they were sent; poor coverage, even driving down the Mitchell Freeway! The response received from Vodafail was that my "concerns are not valid" and they have refused to release me from my contract and have said I need to phone them to discuss my concerns with a Vodafone representative...only I don't have 4 hours to wait on hold nor the inclination!
I am NOT getting the service I signed up for nor the service I am paying for. I have not received a personal apology, let alone any refund, for the considerable amount of time my phone has been disconnected from their network nor the inconvenience the above issues have caused.
Vodafone, you are rubbish.

Usual story - locked out of my vodafone, sent a new password which didn't work. Phoned customer service and gave up after waiting for 35minutes. Sorted by email after 3 days. Still haven't received $50 credit as advertised when I started my new plan in spite of being told it had been applied to my account a month ago.

Spend over 2 hours on hold to speak to someone then phone cut out. Had to wait another hour to get through to someone and while speaking to them the call dropped again. I was told they would call me back at a specific time the next morning. 4 hours after the agreed time they had still not called. Phoned the TIO.

Guess what? I got a call back from Vodafail, albeit 2 days later!

I'm no longer a customer of Vodafone and I'm so glad that I left.

For 18 months of a 24 month contract they were fine, sure i would recieve voicemails and sms' late but i never thought much of it and everytime i spoke to Lara I would avoid her by speaking gibberish.

However, when my email bills weren't arriving and i was getting threats to be taken to court for not paying, which i took up with customer service who stated it was my junk email filter (i don't have a Junk filter) i started to find them rather frustrating.

When i decided to get an iPhone 4 through vodafone i was told that a 2 week wait is standard. I was fine with that.

8 weeks later i still hadn't recieved the iPhone and everytime i called they said it was getting dealt with.

9 weeks later i cancelled my plan and changed carrier.

I think back on all the issues i had with vodafone and realised that the hold times are insane, i was often told different information from different departments and Lara is the most infuriating attempt at customer service i have encountered.

I couldn't be happier with my new carrier.

poor coverage and slow data for months, delayed voicemail and delayed sms (this caused me lotgs of heaqdaches for my work)services limited even though bill paid and still limited, cant log on to website anymore. not going to be bother ringing customer service. As soon as my contract is over in a few months I am outta there and NEVER to be back again. Best way to complain.

Oh where to begin!
I've been with Vodafone for over five years and here are a few gems...
1. Originally on a $79 cap plan I had exceeded my limit a few months in a row due to friends and family moving interstate and OS so I rang Vodafone and they suggested I change to a different cap, so I changed to the $99 cap which was more cost effective. I was worried about my contract so actually recorded conversations to ensure my contract would stay the same - no problem I was told. After 3 months on the $99 cap I changed back to the $79 cap. THEN - when I called to double check when my 24month contract expired I was told the year - 2014!! Because I had changed my original cap plan they added 24months with each change! And so began a drama that lasted over a week while the problem was fixed to prove that I could change cap plans freely (as stated in my contract which was meant to expire in 2008!)
2. COUNTLESS MMS and SMS messages that never get recieved and STILL charged for (upon calling the call centre I was told there was no way to actually prove that messages were not recieved so I was to be charged regardless - this was said by an Australian call operator).
3. EXTREME waiting times to speak to a customer SERVICE operator for Vodafone and this is AFTER their call centres have been outsourced to Asia.
4. Call service operators who NEVER understand the problems as they can only help with information on their computer - this leads to repetitive conversations of them reading from a screen and not actually resolving the issue OR understanding the issue.
5. Poor, poor, poor reception all over Sydney for iPhone.