we have 14 phones and 1 internet sim all with vodafone. we joined on a corporate plan with promises like conference calling, call transfers between users etc. all of which is useless because of the constant drop outs and lack of useable service.

In one conference call a few weeks ago we took over an hour to have a 10 minute discussion and had to add people back in to the conversation dozens of times as they constantly dropped off the conference.

the time it takes for text messages and voicemails to be delivered renders them completely useless as the topic of them is usually over before we even get the messages.

The internet connection connects as HSUPA or GSM which is much slower than 3G most of the time despite all phones showing 3G coverage.

Vodafone customer service is unable to offer us any useable assistance other than to blame us, whiile their billing department is perfectly competent and charges us a flagfall for every reconnection call, every SMS and voicemail and charges us for 3G internet that is not being delivered.

Can't wait to get out of this SCAM!

I've been a long-standing customer and it's only out of sheer laziness I continue with them. I am loathe to ring their customer service cause when i hear the "Lara" recording my head wants to fly off my shoulders from sheer exasperation and annoyance. They make it difficult for us to get through to a human being cause they want to migrate us to the website channel. I don't even want to start on some of the problems I've had with their website over the years too! So, once through the myriad levels of Lara, if i need to speak to someone I will usually have to wait 45-60 minutes. Disgusting. Then I've had the experience of getting through to someone on the Indian sub-contintent, they have been unable to help me, redirect me to another number...which has then dropped out! NONE of their senior execs should be getting bonuses as the poor customer experiences across all touchpoints do not warrant reward!!The only good experience i've had with this company is really walking into the stores in Melbourne where the staff are lovely and seem to know what they're doing.

I changed to vodafail in early December and was told because of where I live/ worked I would be fine coverage wise!!!! What a lie I don't get any reception in my work building and I get hardly any at home. and talk about call drop outs i don't think Ive ever had a full conversation to someone that I haven't had to call back. They lied. When I went to a Vodafone store to speak to someone to get some help they told me it wasn't their problem and to call customer service. I told him that it was upto a 3 hour wait and didn't have that kind of time and he told me "They are the Breaks" I will never use them again as soon as my contract is up which is in 2 years unfortunately I will be going to Telstra. I should have listened in the first place and gone with them what a mistake!!!!!

I had all sorts of problems when I switched to vodafone from another provider (prepaid).I asked to have my number ported, instead they gave it to another customer! After 4 days of complaints and calls I finally got my number back.The city shop that signed me to vodafone prepaid were useless when it came to any hep over this matter. They simply said to contact my previous provider. The vodafone call center was quite poor at times regarding customer service. A few times I was cycled through the queue and hanged up on. Luckily I had a few helpful call center operators to assist me. My recent issue is recharging my prepaid which I was unable to do so using the 1511 number. My number was not recognised. Then I tried calling their 1300 support number but it was not available. So I called support using the 1555 number. I explained my situation to the call center person and they recharged my phone using my voucher's details. However, when I asked her to why the recharge option didnt work via the 1511 option, she ignored my question and after I repeated my question she said that my line was noisy and that she had to go. I will be switching to another provider after this prepaid expires.

I can barley get reception or 3G reception, most of the time i have nothing. The internet keeps dropping out. I got told by vodafone that they will provide better customer service and better reception than 3, but this is not the case its just as worse. I have been with vodafone since November 2010 and im one very unhappy customer

I lost my phone in Bali in August. Contacting the number on the Vodafone website meant a 25 minute wait on Hold and then only to be asked why I had rung network connections. the Vodafone consultant tried to give me a 1800 number to call, I explained that that only worked ithin Australia and explained to her again that I was Overseas. this did not seem to register. eventually she was able to put a block on the phone and give me a number for the insurance company to get a replacement phone. this call cost me over $100 as it was made from the hotel phone. I had to get first my sisiter then my Assistant at work to deal with the insurance compant and vodaafone to try and organize a replacement phone. this took six weeks and had to be bought to France by a friend. after the in excess of 15 phone calls and considerable cost I found the phone did not work. I tried to call again but was put on hold and decided to wait till I returned home in late October. More phone calls revealed that they had not removed the original block when they set up the new phone despite the fact that they charged me my monthly service charge and Phone insurance excess and other charges. One telephone consultant even told me that the numbers to call on the website were wrong and needed to be updated (without a hint of irony or guilt). It took 3 months for Vodafone to get me phone working. its like they never have people who lose their phone overseas and have delt with this process in a very unprofessional manner. The problems did continue with the new phone unfortunately and eventually after many phone calls some of the charges had to be taken off the bill which made things slightly better but only fair given the very poor service. I am leaving them as soon as my contract is up.

Was in a call with customer service, was on hold for over 2 hours. Once I got through they hanged up!!!

My partner and I changed to Vodafone less than two weeks ago. As soon as we joined, we have immense difficulties accessing the internet, even in CBD Melbourne. To top it off, my partners iphone, which was less than 1 week old shut down. We went to two seperate Vodafone stores, had to wait half an hour both times to be served by customer service, who tried unsuccessfully to solve the problem. We went home and tried to reboot the phone, still not working. We told one representative three times that we had tried all these things and then were told that they couldn't help us, wasn't their problem and it would easily be fixed. I mentioned to them that it was a faculty product and I was told that the phone was given to us in working order, implying that we had broken the phone. To top it off we were then told that we had to contact Apple ourselves to sort out the problem, all this within two weeks of joining Vodafone. We went to Apple, service was FANTASTIC and within 10mins, were told that the phone had major hardware malfunction and had a new phone!!! Vodafone, you should take a leaf out of their book. Vodafone, shame shame shame.

My problems are:

1) delayed messages and voicemail even to other vodafone phones sometimes days late. As well as receiving messages all at once instead of throughout the day when they were sent.

2) poor service and call drop outs especially within my house. I've tested this besides other phones with other providers who have full coverage and watched my service decline to zero. My previous telco had no problems with call drops outs or service within my house.

3)fluctuating 3G coverage especially within the city.

4)unhelpful staff when contacted either through the call centre or within a shop.

5) Question really - has anyone questioned the amount of information collected when applying for a contract?? I didn't have to supply as much information for a mortgage.

Thanks for organising the website! I now know I too am not alone and will consider other telcos as this seems ....are there equivalent websites for them???

Venting your tough talkin spleen at the Customer service agent is pathetic in the extreme. They didn't build the network, they don't maintain the network, nor can they do anything to make the network better.

If you really want to make a difference, then you should all call the CEO's phone lines or head office switchboard instead.

when i signed up for mobile internet i checked the coverage at the 2 places i stay. where i spend most of my time thay said it was in broadband area and other will be in broadband in a year or so.
I always have issues with it disconnecting, or it not connecting at all. i have been to the stores and they said said it was just a bad simcard and so ive had that replaced. but it doesnt change. now i swapped by useage and the customer service guy said i could go up to $39 month for 8GB so i agreed and now it says only 6 on myvodafone. i have emailed to complain and days later no one has bothered to return an email or call. not happy.

I think it's just vodafone australia that absolutely sux! NZ Voda was fantastic! The only reason I'm even still with them, is that I've yet to find another provider for my parents who offer an actual pre-pay service, rather than a direct debit one...as soon as I find that, and my 12 month contract is up, I'm gone. I have random reception issues that they can't explain, and they can't even follow simple delivery instructions. I also had to argue with a customer service rep to convince them my address existed! official complaints laid and nothing done about it...apart from an "apology" GRRRRRRRR

a 24 month contract for an iPhone 4, which:
* call drop outs on every other call,
* where it is generally quicker to walk from my room to the lounge room,turn on my pc, load windows, start firefox, google something - than it is to load safari from where I am... somedays I can even make a pot of tea before safari manages to load google let alone search.
* everytime I call I get "lara" who ALWAYS sends me to the wrong place... that is unless I swear at her. and HOW hard is it to have customer service that actually know how to provide customer service

Delayed messages, loss of signal all the time! Have to wait 30 minutes + to speak to a customer service rep!.. Seriously considering bailing on Vodaphone!

Poor customer service - being on hold for more than half an hour before giving up.

Calling back the next day and waiting 40 MINUTES before getting to talk to someone about a handset issue and then being told "it is the battery", when I had already bought a new battery for it (as I assumed this was the problem).

Paying for a contract but having no phone for a month while the handset was sent away to be fixed under warranty and then being without it for an extra week when they can't even be bothered to let you know it is back from repairs.

Getting your supposedly "newly replaced" phone home and trying to charge it and realising that it is no different to the one you sent in for repairs over a month ago.

Realising that you'll be without your phone for another month or more with no guarantee it will work when you get it or a claimed new replacement back...

As soon as I am out of contract Vodafone will NEVER get my business again!

I HAVE BEEN USING VODAFONE FOR LAST 10 YEATS AND NOT ITS TIME TO THINK ABOUT OTHER AVENUES. AT LEAST EVERY 5 MINUTES I WILL GET DATA LOST MESSAGES.THIS IS SOO IRRITATING AND MOST OF THE TIME I WILL NOT HAVE RECEPTION FOR EITHER CALL OR SMS.I AM USING THIS CRAP FOR MY OFFICE WORK AND CLIENT HANDLING.BUT I WILL HAVE TO WAIT FOR SIGNAL OR LOOSE MY CONVERSATION.THE MOST IMPORTANT THING IS WHEN I GO AND ASK VODAFONE RETAIL SHOP THEY PRETEND LIKE THEY DON'NT KNOW ANYTHING AND WONT DO ANYTHING AND ASK US TO CALL CUSTOMER SERVICE WHICH IS NEVER BEEN ANSWERED.IS THIS THE CUSTOMER SERVICE?THIS IS FULL OF CRAP.NEVER BUY VODAFONE OR NEVER RECOMENT TO ANY ONE.

Here is a list of the issues I have had in the past 3 week I have been a customer.

1 - Multiple dropped calls when calling another Voda customer less the 1 km away with the CBD.

2 - Failure to set up a new pre paid sim x2. Firstly after completing 90% of the process I got transferred and needed to go through the entire process again with an actual person. Secondly after completing the entire set up process and waiting for my number to come through for 6 hours, I called and was told nothing had been recorded and needed to do it all again with the customer service rep.

3 - After setting up my vodafone online, i then needed to reset the password, entered my number and was then told i had failed to answer my security question 3 times and was locked out for 24 hours.

4 - Tried to register my Credit card online, never used it before ever, but was told i had tried to register it too many times and could not complete.

5 - after being told by a CSR that the amount i topped up would determine which prepaid plan i could go on, i had to call customer services to change plans.

This is all within 3 weeks, after 3 years living in the UK i cannot believe how backward and prehistoric the vodafone network is in Australia. It is extremely expensive and incredibly hard to do anything involving changes to your account.

Oh and i forgot, after picking up a my new sims from a vodafone shop telling them i needed micro sims for a iphone 4, he gave me normal sims. I returned to the shop and then cut them down, but i still needed to trim the smaller sim to phone the phone.

Joke. Is Telstra any good?

I switched to vodafone from 3 because they were the only company to offer the handset I wanted. When I got my new phone they said it would take a few hours for my number to transfer from my old sim to the new sim, however within about half an hour I noticed the 3 mobile sim was no longer active. So naturally I was rather excited. I booted up my new phone with vodafone sim included and waited for my number to activate... and I waited. After a couple of hours I thought it was getting a tad ridiculous but I couldn't go back to the store because they had closed for the day so I called the good old help line. After holding for what seemed like an eternity (close to 45 minutes) someone finally told me that it was likely a manufacturing fault and told me to take my phone in to the vodafone store the next day to verify. I did this and someone with the same handset as me traded sim cards and you guessed it, the phone was working fine but my sim wasn't. So what they did was give me a new sim and transferred my number accross, saying it would be 2-3 hours before it transferred again. I waited about 6 hours before I contacted the vodafone "customer service" again and explained my story and he said he'd have to consult some other people and get back to me. They got back to me the next day and asked me if I'd tested the phone etc (as I had already explained to them I had done) and when I reiterated my frustration he said he'd have to consult some other technical staff who could not be contacted til the next day, but he assured me I would be contacted.

To this guy's credit he did get back to me and he explained that there was a problem with my account... it had not been activated by vodafone staff. He assured me that it would be up and running by that evening and took it upon himself to get this done. It was not, so I called them back and was just given generic instructions to reset my handset and try again, etc. Still no luck. The next day when I woke up I finally had service, an entire 4 days with no service and this came for me at a time when I had recently moved to a new city without a job. I could not organise my job interviews or anything and I explained this to the vodafone staff and eventually I was given the royal bounty of the first months fee waived from my contract. Hardly a just reward. Anyway, the story doesn't entirely end there, but I won't go into as much detail.

Although I could now make and receive calls I did not have my full service activated. I was still unable to send or receive mms and had no internet connection. I called "customer service" again and held for close to 40 minutes before being walked through setting my phone up and then being told my service would be activated a short while after hanging up. Anyway, long story was it hadn't. So I called again and whoever I had spoken to hadn't activated whatever they needed to on their end, but this issue was fixed this time.

In addition to all this about 50% of the time I make calls from home I get a bad line where either I can not hear what is being said or the person I'm talking to can't hear what I'm saying. Sometime when I send sms messages it fails many times before it finally sends and on odd occasions it sends multiple messages, I've had upwards of 10 duplicate messages sent.

The funny thing after all this I received my first bill and it was for the full amount. I had to contact them again and remind them they owed me a month but I didn't bother to call them this time, I just emailed them.

One thing is for certain, the next time I buy a phone I'll make sure it's from a different provider.

I have just cancelled my contract with vodafone after nearly 2 years, after having reception problems for nearly 1 month, customer service told me they would look into it and get back to me in a week, after 1.5 hours on the phone i took the next step and went through to cancellations and got out of my contract without any fees which was the only possitive thing about the whole situation

Calls drop out all the time, ongoing lack of signal, voicemail and text messages not being sent through. Zero customer service, zero reliability and it seems to be getting worse and worse as the weeks progress.

I'm not in a mess anymore as i finally switched carriers.
I lived in St Kilda East at the time and could never get reception!!! it was so frustrating, the only place i could get coverage in my appartment was in one corner of the balcony (not fun in on winter nights). Whenever i complained to them they simply stated that 'that you are covered on the map so you DO have coverage' .... NO vodafone ... there was no coverage. And no it wasn't my hand set, i swapped it three times and friends with vodafone also had the same problems. Also because there was no coverage my messages weren't getting through till days later.
I learnt quickly why they have amazing deals. I'm now with another carrier, there customer service is annoying but unlike vodafones i hardly have to use it as i have perfect coverage!!

I am trying to get my Vodafone user name and password re-issued. For no apparent reason the system did not accept my user name and password. I want to be able to check my phone call details on line. I sent in an email on 5 January requesting the details, the response was I could expect a 5 days wait. It is now 21 January!!!!

When accessing Vodafone Live I get the message, that I am currently overseas! Which is not the case when I showed the Customer Service Rep in the Bourke Street store. No explanation could be given.

The biggest problem I had is customer service center. Last year November before we went to holiday, we need to set up internal roaming, however, every time when you call customer service center, at least 30 minutes waiting time, even worse, the call will be automatically dropped sometime, we tried to three or four times, finally we got there. It is very frustrated experience. Once my contract finish, I will never go back Vodafone.

customer service call centre is almost non-existent, full speed up and download speeds are nothing but ordinary speeds (i.e. downloading files at 75kbps - telecom was at 400kbps), worst of all, internet seems to cut out whenever it wants (i have to restart the modem all the time).

I have been trying to upgrade my plan for over 2 months! I don't understand how such a simple process can be so flawed.

Firstly, I went to the 3 store times, only to be told different things by each representative. 1) We can't process upgrades here in the store and I got told to call the direct line 2) You need to go online. (But online tells you to call???) 3) yes we can do this in store but we don't know when we're getting iphone4's in.

So which one is it?? How are these staff getting trained if all can't provide a consistent answer? By the way, this was from 1 store (corner Bourke Street & Swanston Street Melbourne CBD)

Secondly, it took 7 business days to process a bpay payment and when I tried to upgrade over the phone they advised they couldn't process as I was in arrears. The first time I called, the operator said he'll take down notes about my issue and for me to call in 48 hours. Fine. Before I called the second time, i made sure i checked online to make sure the payment had cleared. It told me I was in arrears for 0.32 cents when the day before it said $68 (i paid that $68 a week ago) where did the 32 cents come from? Another system stuff up from vodafone i'm sure Second time I called, they said I had to wait 4 days!!
And the worst part, they could see no notes from the previous operator!!

Third time, i finally got through to the upgrade team, they could not put my address in "the system" because South Melbourne was coming up with a different postcode?? Does outsourcing call centre teams mean that all integrity and service is completely lost? Obviously vodafone doesn't know what customer service means and are happy to give these people in Bangalore or where ever, poor systems, poor training, poor everything! I then got put on hold and got hung up on.

I have called again for the 4th time only to get told that they can't put my exact address because they use a system that reads off google maps? What on earth do they do with new estates which aren't on google maps yet?

Surely I have gone above and beyond what a customer is expected to go through before I start complaining right?

I've been on a $49/month plan (postpay) since 2007. My last to bills have been $84 and $93, as they are charging me for Vodafail to Vodafail calls, Vodafail to 3 calls, and txting, when they are all meant to be included. Customer service in India (after 4 calls) finally revealed that my old plan had been discontinued and I'd been swapped to another plan WITHOUT ANY CONSULTATION with me, the consumer. I await my next bill with interest .......

Vodafail have no idea on how to treat customers, or even produce any kind of customer service what-so-ever. I have no reception at my house. The phone is continously dropping out with no reception (in the middle of the city), with calls and internet (called at least 10 times in regardss to the interent!!) on phone. SICK TO DEATH of speaking to people I CANNOT understand (WHERE IS THE AUSSIE SPIRIT..!!) Trying to get something done.. and they offer an additional INTERNET SERVICE! Seriously guys.. you cant get one thing operating.. WHY IN GODS NAME WOULD I WANT ANOTHER..
I left Vodaphone a couple of years ago.. because they had no clue on how to bill people.. Went to another next (which i SHOULDNT HAVE LEFT) because Vodaphone was highly commended by one of my mates.. WHAT A JOKE you guys are.
NO i will not pay ANY of my bills until this is fixed..
NO i will not pay out nmy contract becasue of your stuff ups..
NO i will NEVER recommend Vodaphone to anyone. and..
..YES i will do my very dam best to tell everyone what a poor, unless bunch of twits you really are.

it all started a few months ago when i couldnt connect to a call. i would need to attempt my call at least 10 times to get through. and the i would be happy chatting away and then bam call disconnects about 5 mins into the call with the message connection error. i rang customer service i was told the wait was over an hour so i chose the call back option. i did not receive a call back until 4 hours later and guy was not helpful. he kept telling me vodafone has no faults and that it was my phone. i kept informing him that i have tried several phones and i got the same error. he was insistent that i restore my factory settings so i did and it made no difference. in the past few weeks the service has gotten better but i would still like to see vodafone admit they were in fault and credit my bill for the inconvenience.

Hi, just venting my anger here. Late last year, December... my vodafone coverage completely dropped out for approx 1 week. I could not receive or make calls. Naturally I contacted vodafone customer service, and was instructed to restart my phone, reset network settings and change the sim. After doing all that was advised, my calls are still dropping out to this day, I have no service 90% of the time, even when im in CBD area... and my 3G is extremely slow. I've completely had it Vodafone...

All the time my phone drops out in middele conversation . This i beleive is on purpous as calls are payed for and timed.

So i complained to Vodafone. who fobbed me off to thier customer service representatives, who said there weren't any known network issues and the problems that i was experiencing were related to my brand new Mobile phone or my old SIM card.

So i took the phone in to NOkia services center as vodafone reps suggested. After much testing, supprise.... Nokia found nothing wrong with new phone.In most cases they too suggested to reboot the phone or get a new SIM card does not solve the problem. catch 22.

Nokia told me it was the sim card or the network services. A Catch 22 since, back and forth from Vodafone and Nokia. I used my old phone to see if its the new phone or the newtork. Yes its the vodafone network. Im so lokcked into a 2 year phone contract that is so bad.

3G data constantly not working. I wouldnt have bought an Iphone if i didnt want to use 3G data! can never get through to customer service and when i do, like to open a fault ticket, they never respond with an answer to the fault. Or, they will put you through to another department, which is usually closed- so spending 45 mins on the phone to get through to them, is a complete waste of my time:(

I rang on Wednesday 19th January to complain (again!!) Had previously put in a written complaint just after christmas. The response was everything was ok and the technicians were doing everything possible. I had to make 5 phone calls to 2 people as the phone dropped out didn't go through - honestly who knows! I rang to cancel the service got a customer service officer, they put me through to another area network connections and they take my mobile number and that was it dead silence on the other end of the phone. They didn't even ring back. I rang 155 again and the phone rang (yes rang) for 20 mins and no one answered it. I've had ENOUGH!!!!

While my two-year mobile phone was expired three years ago, I had porting/transferred my mobile phone to another company. My new mobile phone and confirmed the porting before the expiry of the two-year contact. However, Vodafone still keep on charging me and my wife monthly and asked debt collector to issue warning letter and threaten to take legal action against us. The amount is talking $50. Having complained to their customer service several times, They repeatedly admitted the mistakes but final reminders and warning letters from debt collector kept on coming. I repeatedly sent e-mail enclosing their admission of wrong doing for several few months, finally they stop issuing warning letter.

Their behaivour and threatening letter was very frustrating and intolerant

After spending 3 hours on hold to transfer to customer service, I was advised that the csr was going to transfer me to a department that could assist me. She transferred me to a call q that was closed. I was alos told that move form post pay to pre pay that I would need a new sim card which I bought and it was all a load of rubbish, didn't need to spend $30 at all. Dropped calls alot in 3070 and overall crap service.

Vodafone telephone customer service is just so unprofessional at the moment. I used to always promote Vodaphone but not any more. I wish to change service providers for many reasons including on hold wait, post purchase customer service just to name two. Not a happy customer.

i am on iphone 3G $69 plan, 2G Data+ $650 worth of calls...

I am overchaged $17 for my current bill!! Rang vodafone , was told i exceeded 600M data.. which is completely bullshit...i always check usage on my phone and use 1512 , even up to the last day of the circle i checked and was told i have 150M remaining... and now suddenly i am 600M over... the informaion on vodafone website also showed that i did not exceed max usage at all..i dont even use the internet that much anyways!

when i rang vodafone, they could not even tell why...the customer service is awful , could not understand his english and the connection was rubbish..

very angry right now!

I have been with Vodafone for more than 10 years, never EVER had any connection problems, customer service issues or any other kind of problem. If anything I have found the Vodafone network to be quite good when I have had to call overseas when other networks had connection issues.

After 3 hours on hold with Vodaphone regarding the above issues and being passed and dropped and passed and dropped, I decided - screw this,I'm going to email and they can call me. 5 emails later and 6 weeks, no call. I have no reception while at my house or my parents house, my partner is self employed and constantly misses calls regarding jobs because of reception coverage, I cancelled his plan months because of the lack of reception and told the customer service team that and they said there was nothing they could do, only now to be told they should have let us out of the contact instead of me paying $400 for the service to be cancelled because of the lack of range. Their company is a joke, and I can't see it getting any better for me in the short term, considering we are not pushing the 2 month mark and no answers.
Thanks for the vent!

I have been with Vodafone ever since purchasing my first mobile phone (years ago). I consider myself lucky as the only issue I have had over the years is the occasional over charge by a few dollars. Though having seen the issues my partner had when chasing up her new phone and rectifying hunderds of dollars of overcharging I simply hope that nothing does go wrong with my contract. I understand for the purpose of minimising cost that the call centre is based (presumably) in India. This fact alone creates a nightmare when trying to solve any form of significant issue: hold times (astronomical), accountability from staff members, return contact and methods of contact (alternate to phone) are non existant. How Vodafone can literally just accept that they are going to offer this ridiculous level of service is beyond me. I honestly feel that if I ever have a serious issue with my phone / contract that my company have nothing to assist me. We need customer service over the phone in Australia and for the Vodafone stores to actually be able to lend some assistance!!!!

My parents are with Vodafone and they usually send cheques to vodafone to pay the bills. Somehow our oct cheque was presented but Vodafone sends a bill since nov advising that we are late by 2 payments- one for the last month and the current month. I have emailed custhelp.com a number of times trying to rectify the problem. I asked them to confirm whether they received the particular cheque number, and they could not tell me. I call Voda to sort the mess once and for all. They call and advise my parents there is no outstanding bill except the current one. We get the next bill and still reflects we have an outstanding bill. I call again and still waited 30mins on the line. Now it is Jan 11, they ask me to fax the bank statement. I did it via email before and now I have to fax again. I call a week later, they have not action the request or investigation. Again I speak to another person and repeat the same thing, she now says will take 20days and will send to investigation department. Now i am waiting for them to respond. i look on the website to lodge a complaint.. complaints via email go to custhelp...they are the ones I want to complain about! I am going over this situation over and over again with them.. I am sick of them, and i am not even with them!

I can't log into my online Vodafone account because it is locked so I called customer service to fix the problem. I chose the call back option and was told I would be called back in 5-10 minutes. After 4 hours I finally get the call back, answer the phone and the call drops out due to Vodafone's terrible coverage.

I think I might just leave my account locked forever.

Phone calls drop out.
No reception and sometimes have to turn phone off and on again to get reception again.
Ultra slow internet speed in bytes per second!

NRMA Promo: 3 months free + 10% discount every month thereafter. So, I sign up 2 mobiles. Big mistake.

Absolutely shocking coverage.

Then, my first bill is $205!!!! What happened to the 3 months free?!!

Get on to customer service...no there was no such deal. Told him I have an email confirmation...got told I was lying!!!!!

My friend tried to cancel her account last week as she was leaving for overseas. Vodafone failed to send her her final bill of $1000 (to cancel her contract). She was on hold for nearly 2 hours trying to pay this outstanding bill and when someone with pooor english answered, he hung up on her!
2 hours prior to leaving for the airport we called from my vodafone mobile only to be on hold for 45 minutes without ever being answered (thanks, I have to pay for that vodafone). In a last effort to do the right thing and pay the bill we attended a vodafone shop where we were unable to be assisted in person! You'd think vodafone would pull their finger out and show some customer service when a customer is trying to give them money!
I cannot believe after all the bad publicity and obvious loss in business for them they haven't bothered to improve something as BASIC as customer service.

My husband purchased a phone (from Officeworks) which was locked to vodaphone even though the salesperson assured him it could be used with other networks. The only option then was to pay the $50 to unlock it. Unfortunately the instructions did not work. I then called vodaphone and was on hold for 1hr 40mins to an overseas call centre. When I finally got an operator she was of no help - all she had to do was to walk me through the instructions to see if it would work but reading from a set call centre script will never give you high levels of customer service. She asked how many times I had tried to enter the code (twice) and then said possibly that was too many times and I would then need to send my phone to Nokia to have it unlocked. After much patience and perserverance on my part I was able to obtain additional instructions from her and the phone has been unlocked. Had I not perservered I would have been left with a useless Christmas present. Given my experience with Vodaphone I would never consider using their network or services.

I have been with vodafone for as long as i can remember, a loyal customer. Starting from prepaid and only a few weeks ago changed to plan. I have spoken to vodafone a million times regarding my phone call drop outs, bad 3G coverage, poor reception, alien voices and was advised by vodafone staff that there is nothinhg wrong with there system. They advised me to get a new sim card. I did, 3 and after a few days the problem would just reoccur. I was then advised that the reception and value are in plans, so i decided to go on plan. Big mistake. After paying my first bill that was more then what is should be, my phone was blocked of all ingoing and outgoing calls mind you i was on holidays. When i called again Lara could not understand me. Which frustrated me and i became so pissed off and stressed that i just hung up, i couldnt stop thinking about it and in short it stuffed my holiday. I work in retail. my clients pay me for a service and i will try to assist them to the best i possibly can. Vodafone, maybe you should start caring about your clients and show us that you care and make us feel valued, without us there will be no vodafone, listen to your clients, if there is a problem, call, email, sms and advise, keep us updated. its frustrating spending hours on end trying to talk to someone and not feeling the customer service that i and every other customer deserve.

Thank you

M x

I can't ever get through to anyone in customer service and when I do they can't understand me due to the language difference! Not to mention I have not been able to recieve a bill through email for the entire duration of my 18 month contract... 6 months to go!!! CANNOT WAIT TO NEVER EVER HAVE TO DEAL WITH THIS COMPANY EVER AGAIN.

This is the Worst Network Service provider, i used to daily check my usage, due to the vodaphone fault, i could not see my daily usage through vodaphone website,when i called customer service & asked them they said it's a network problem,which ended me paying $250 more for one month, as i could not see my daily useage.

I have a loyal Vodafone customer for many years (when they cool, funky and progressive!). Over the three months it has been disappointing to see Vodafone customer care quality service going downhill (once upon a time, Vodafone were great with customer service with people who actually did cared!). I have had problems like most who have experienced dropped calls, lack of reception in areas that once had full reception and receiving texts late (or never!), or lack of mobile internet coverage (I seem to be on "E" most of the time). The biggest disappointment, however, is the incorrect billing of phone calls and the adding extra charges out of thin air! This has happened to me twice already and it is really annoying and frustrating. I depend on my phone for business and it would be great if Vodafone came back to their grassroots and be the awesome telco that you wanted to deal with. Somehow, it seems to be only a distant memory...

Reception keeps dropping out. Delayed messages from days prior. Internet very very slow. When you try and ring up the customer service number it doesnt even dial, so you cant even talk to anyone

As most people, sick and tired of drop outs, delays in receiving SMS (Up to 12 hours late) and many, MANY black spots with no reception. My children get msgs that say Voda's account update system is unavailable when they try to check how much of their cap they've used and, as a rtesult, often go over and cost me plenty. Try calling 1555 to discuss any problems or issues and wait... and wait... and wait... and this is supposed to be a 'Customer Service' number. What a joke!

I've been on voda prepay for years prior to this and never had a problem...UNTIL i decided to get an IPhone 3Gs on their 2 yr contract. I have my phone on 2G as their 3G coverage is rubbish. Calls don't come through on 3G, and I only find out about them hours/days later when I get a notification of VM. If i switch from 2G to 3G for internet usage, it's pointless..so slow to download even a google search page. Reception is terrible and I have friends on other networks who will have reception while i don't regardless of the fact that we're standing right next to each other. Have tried ringing Voda several times and have just given up. Once you get past that freak of a machine LARA, you're faced with idiots who cannot help you in any way. I once was put through to Vodafone customer service rep and when they couldn't help me, just hung up on me!!!! I have another year left on my contract but am thinking it's time to head to the telecoms ombudsman....

Purchased a Vodafone package at my local phone outlet, and immediately began having problems with reception mainly. After a number of phone calls to customer service, which led to no resolution, I discovered that even though they sell the phones locally, there is no coverage in my area at all. To use phone I have to travel to either Toowoomba or Ipswich.
Made a great fishing sinker in the end.

I am a vodaphone customer in Dunedin New Zealand and Vodaphone has no customer service whatsoever when you ask for help in learning how to text.

I am very technophobic and they just told me to read the manual but I am a visual person and need to be shown how things work.


I have now switched to Telecom who gave me an hours free lesson in how to text.

Fiona Duigan-McKay

I have a 12 months contract with Vodafone and I have a pre-paid too. I can seriously tell I am experiencing the worse coverage I have ever seen.
Inside my house I only have coverage in one room, and even in there calls are dropped making a phone conversation a hassle.
When I was in the hospital last year, I did not have coverage at all, having to walk outside and search for spots where I could get at least as much signal so I could send/receive text messages.
Not to mention the customer service which is really bad, I feel like an idiot when I have to talk to Lara!
Just my 2 cents ....

sms & mms not working, hopeless customer service who dont know what they are talking about, being on hold for more then a hour each time before someone takes your call, customer service not listening to what your needs and wants are and excessive charges.

Waiting period is pain in Vodafone Customer Service. I don't remember the dates and time.. I waited min 45min after that on hold i waited till 1 hr then cut it off.. realy painfull....

I ALWAYS have poor reception and the the internet speeds are a joke. As a customer i did not sign up for such a poor service and get quite frustrated when i am on hold for so long i almost forget why i am calling them. I dont have a problem with the call centre being over seas but do sometimes find it hard to understand some reps. Nothing racist - its just the language barrier and i understand that. Whenever i leave my house to travel to my family/friends places etc i have no reception for the drive and no reception at their residence. I just think that it is greatly unfair that we are paying for a service and getting NOTHING. Its Disgusting how they are able to take our money without providing a decent service. I moved from Telstra to vodafone as i was sick of the hassles Telstra were giving me - BIGGEST MISTAKE EVER. When my contract is up in August i will be moving back to Telstra (i thought i hated telstra more than any other provider, boy was i wrong!)

I've been recieving my texts as a group of messages all of the sudden .. some of them where sent days ago ! I dont understand why ! and as always customer service of vodafone saying everything seems to be fine ! I hate vodafone and cant wait for my contract to finsh ! I wish theycan give me an early release from my contract !

Call customer service and placed on hold for more than an hour! Not once not twice but four times, Outrageous.

Disgruntled 9 year verten of Vodafail! (mind you only the last say... 2 years has been terrible)
*my sms's are delayed just yesterday one was delayed 6 hours, NOT cool
*A bucket load of "call failed" at least 10 a day!, NOT cool
*Consistently getting bull*#@! reception, NOT cool
*And dont even start me with the customer service. OMG after on average 30 minutes on hold everytime i get someone who not only cannot speak english very well, they dont understand me and its obvious they are not in the great land down under due to the silence when they are not talking, crackly sounds and massive delays when they are talking! I tried the 'go to the bloody store and talk to someone there' tactic and wow they apparently cannot help you at all ... out of the 7 different stores i have been to all but one told me to " call 1555 customer service" the other one asked if i'd like to know i could get out of my contract and in his words 'sign up to a better provider".... hmm EPIC VODAFAIL!

I have not been recieving my text messages, voicemail is delayed and when calling customer service to try and fix this they are clueless and blame my handset.

I have recently signed new contract with Vodafone and I never had good reception. Most of the time i have got only one bar... Opponent person hardly hear me.. Poor customer service and Network coverage. But Vodafone is saying they are covering 95% of Australia which is a lie... very bad...

I have tried to ring Vodafone customer service is the past few weeks for several times but never be successful.

Each day I called at least 5 times, either the voice machine said that they have the technical issues and require me to hang up, or I have been put on hold for at least 1 hour each time.

Even I am lucky enough to speak to a human, as soon as they knew I want to cancel my contract, they cut the line off straight away.

At work, there is no reception at all. I have to divert my phone everyday and cost my own money.

There email reply is saying they can't help me with anything.....

Unbelievable!!!!

Thankfully my contract is due to finish in two weeks, however since November 2010, I have had nothing but issues. Poor reception, delayed text messages or not being notified of voicemail messages and being billed for a service I do not even use. I since found out that as I am on the "old" $79.00 cap it excludes alot services and I have received large phone bills in the past three months, when for two years my bill has never been anymore than the $79.00. After spending 42 minutes on hold waiting for a Vodafone customer service representative I was told the plans had changed and I would be billed for additional services. I thought any changes to a legally binding contract all parties had to be made aware not just change the contract and expect the customer to pay!

Thankyou Vodafone for nothing, after 7 years it will be easy to change providers.

- Calls dropping out all the time........CHECK
- Rubbish 3G reception.......CHECK
- Hours on hold to customer service who usually have no idea what I'm trying to say so they just hang up.........MASSIVE CHECK
-Constantly trying to get through to customer service sometimes to get a generated message...."we are experiencing technical difficulties, please call back later.....CHECK
-Costs on my bills that shouldn't be there, query them to get nowhere even though supposed "investigation" raised into those suspect costs.....CHECK
-Promises to get phone calls back from Vodafone re: queries only to never get a phone call back.....CHECK
- FED UP WITH VODAFONE'S POOR SERVICE ALL ROUND.......BIGGEST CHECK OF ALL

Wanting to change my plan after 6 years and told I can not because nothing else will do. Cannot supply handset wanter... POOR Poor Poor.

Where do I start: Signed up Aug 09 with a Blackberry 9500

Firstly moving to Adelaide city about 1 1/2 years ago, then moving only 20 minutes away from the city to the hills, I only get one bar and majority of the time SOS coverage. I have missed so many phone calls, had so many drop outs in conversations, delayed sms's, internet is not possible. Its ridiculous.

Secondly - back in October 10, I woke up with my phone screen 'App Err 523' and it didn't do anything. Went to the vodafone shop who told me that they will send it away for repairs and provide me a loan phone in the interim. The loan phone was not charged and was given a wall charger only, thus I had to go a day without a phone, as I was on the road driving. A week later I received an sms that my phone had come back. Went to the store to pick it up. It was a brand new phone. I questioned where my phone was, they had no answer. There was no note, no details, no information what had happened to my original phone. I still had important information left on my original phone - which was now gone. My new phone returned to me - had barely enough battery power and when I wanted to send an sms, it would open the internet. When I wanted to make a call, I couldn't dial any of the numbers correctly. When I pressed 0, it would press 3. I returned back to the store. They couldn't fix my phone and said 'we will send this away for repairs'. Another loan phone, another week later. The same new phone returned. This time they gave it to me with no battery power. This 'new' phone would not lock, I couldn't scroll on the screen and I was having the same problems as before. I decided to go into another vodafone store, with all my repair paperwork, they said 'we will have to send this away for repair's'. I said not again - this is the third time. I cant do this anymore. I cant use this phone to it's full capacity and same with the loan phones. I said I believe I shouldn't have to pay for my account this month. I want to cancel my account and I want to speak to a supervisor. She wasn't available and I was yet left with ANOTHER loan phone. A few days later, I received an sms to pick up my phone, yet again. They were unable to cancel my contract as it was still up until August 2011. In regards to my account I had to call a number. She then proceeded to open a brand new Blackberry 9500 box and give me another brand new mobile. They had no answers for me in regards to the previous phone.
I called the number for my account - 6 times. Lara is pathetic and I was on hold too long. I gave up. I still ended up paying my full amount. I was mentally tired by the end of this whole saga which ended up being the whole month of October 09. The amount of time I had wasted, still gets to me.

Thirdly - their set up in there stores is pathetic when you go in there for questions. You wait for a long time, there is hardly enough staff in the stores around Adelaide I have attended. And you stand where ever you can get a spot and risk having other customers who don't take notice of others who had been waiting, pushing in. It's poor service full stop.

Bring on Aug 11 - I cant wait till the end of my 2 year contract, I never will go with Vodafone again and I will be recommending to anyone who will listen - STAY AWAY FROM VODAFONE.

I joined Vodafone is December 2010. I live in south west and work in Parramatta CBD.I'm not able to get even 2 bars on 3G. I've got 150MB 3G data and has newer been able to use 3G internet on my phone.When I try to use 3G..it becomes GPRS. I can't even get incoming calls or make outgoing calls due to poor reception. Tried ringing customer service 6 times ....had to wait for over 30 mins ...so hung up. They promise they would call you but it newer happens.When I go to a store...they are not helpful as well.
The biggest mistake in my life was changing to Vodafone.

Poor Service!
I am over missing calls left right & centre because I have no coverage. What is the use of having a mobile phone if only to look at & wish it would pick up a signal?
Fail Vodafone.

First of all, thank you for setting up this website!

I had heard that Vodafone is relatively poor in terms of national coverage. Yet, because they seemed to offer the best value for money and the fact that I live in central Sydney, I decided to at least give them a go. In June last year I went to a Crazy John's shop (only sells Vodafone deals) and enquired about Vodafone's coverage. I was shown a map (same map that is available on Vodafone's homepage), where it showed that there was 100% coverage of the area where I lived. Just in case, I asked what would happen if their map turned out to be "wrong" in terms of coverage. I was told that all I needed to do was to bring the phone back in store and it would be cancelled. As soon as I got near our house in Watsons Bay in the Eastern suburbs of Sydney the reception got worse and worse... eventually, there was NO reception at all. Disappointed I drove back to the shop but was told that the cancellation process was a bit complicated... They sent me home and asked me to call Vodafone's engineers from my landline and explain my situation to them and only then Crazy John's could refund me. I spoke to three or four different people and no one really had a desire to help out. In fact, they were adamant that I was wrong...For instance, one guy said "No, you must be wrong, our maps show that there is perfect reception where you are". I gave up, went back to the shop and told them that I was not keen on spending the rest of the day on hold with Vodafone's customer service or with their engineers who did not want to help out anyway. Eventually, we agreed that Crazy John's would make the calls for me. About two weeks later, I still had not heard anything and I checked with Crazy John's and was told that they had "forgotten" to make the call... They did make the call and Vodafone eventually sent out a satchel for me to return the phone to them in. In the instructions it said in bold text and capital letters: make sure you remove the battery before you return the phone. I had bought an iPhone and was a bit perplexed as getting the battery out is not that straightforward. I found some youtube videos on how to remove the battery but the whole process seemed a bit dodgy. By accident I happened to read the instruction booklet and in the small print I found that if you remove the battery you cannot return the phone. I phoned Vodafone again and asked them what I should do. I was told not to remove the battery after all. I went to Australia post the next day thinking that finally I could get this whole thing out of the way. They asked me if I had removed the battery from the phone that I was sending to Vodafone. I told them what I was told by Vodafone. Australia Post refused to accept the satchel as it is against their safety rules to send phones with batteries inside. I went back home, called Vodafone again but was told that I needed to use the satchel they had sent me if I wanted to cancel the contract. The next day I went to a (different) Australia Post office and I actually lied about the content of the satchel... It did not feel good, particularly as I had to put my signature on the paperwork. It was sent away to Vodafone and I was very relieved when, a few days later, I found out that Vodafone had received it. Then, about two weeks later, I received a bill for the full amount of a month's usage. I can see how things get wrong when everything is automated so I simply called them and asked what the bill was for. They apologised and were actually surprisingly helpful that time. They told me that I did not have to pay anything as it was cancelled and that they were going to send a new bill that stated that I owed them zero dollars. The next bill, however, showed a new amount which was even higher than the first one :-)...It took another two weeks before everything was sorted out.

This was a something that should have been a very simple process. I am convinced that a lot of people would have given up half way through, which I guess, is how Vodafone makes a fair bit of money at the end of the day. I spent so much time both on the phone, by e-mail and in the store that I have become completely turned off by Vodafone forever. I will never, ever go near Vodafone's products again and I will continue to recommend friends not to have anything to do with them.

1) They use false advertising by saying they have full coverage of areas where they clearly don't. This is a serious offence that ACCC should look into.

2) They advertise a simple cancellation process, which is nothing but an administrative headache, which you need to spend several hours on to get to the bottom with.

3) Some of their customer service reps were nice and helpful (including staff at Crazy John's) while others were completely uninterested in taking any accountability.

I find it amazing that Vodafone spends so much money on advertising and sponsorship (e.g. the Ashes) instead of spending it on a good product and customer services!? Word of mouth travels far.

I ordered an iphone in October from them which still hasn't been received. Their customer service is so bad that in the 5 times I have rung I have been put on hold for over an hour - no joke - when you finally speak to someone they try to blame you then say someone will call to help and no one does. And they wont let me cancel the order. I feel so helpless as there is no other avenues of help to go down. Worst customer service ever and I have decided I will not accept the phone if it does turn up eventually. From the sounds of the coverage reports it probably a good idea.

Hi what a great site. Well i was in a huge mess with Voda and i have gladly and finally changed networks, but it took me 2 weeks, of constant calling customer service with the phone cutting out/speaking with numerous cal assisants explaing my problem everytime. So i have no reception, couldnt make calls ever, no one could contact, phone would be on but saying it was switched off, no internet at all, message failing and the list goes on. I will happliy sign any petition against these guys. OH P.S i am still waiting for the return post bag from that so i can return my phone to them that way i wont get charged. Have i received the bag yet??... NO.
eerrr

I live 3km from the Sydney CBD and have significant coverage issues. The phone is either in searching mode or 1 bar and have to be outside to receive and make calls and texts. It's ridiculous!!! Customer service is non existent. Even Vodafone stores that have to call Customer Service are on hold for extremely long periods of time. If stores can't get through for assistance what hope does the general public have in getting through. Fix the problems Vodafone.

For the past year and a half I have had network coverage problems ie: calls dropping out; no reception (generally in the heart of the Sydney cbd and at Sydney airport; message and voicemail delays or not receiving messages at all; long waits for up to and over 1hr to customer support only to be hung up on and then have to call again and wait yet another hour; no 3g signal; takes up to 10 minutes+ to log onto any website including Vodafail and these are just some of the issues I have faced.

When I first received the phone I took it back to nokia on 4 different occasions because I thought it was the phone, however I continued to have these problems and now for the past 6 months I have tried periodically to contact Vodafail regarding my ongoing problems.

Recently I had, had enough and went in to 4 different Vodafail stores to get some help as I was getting nowhere trying to call. On all occasions I was told by Vodafail staff... "we can't help you, call customer support" and despite my protests about the poor service and not being able to get through to Vodafail, the Vodafail in store staff would walk off and talk to others; talk between themselves whilst I tried to voice my concerns; or completely ignore me and walk out into the store room.

When I realised I was not going to get any sort of response from the useless in store staff I resorted back to calling the Vodafail customer support line. On Tuesday 11th Jan 2011 I had to make 3 calls to Vodafail all for and waited approx 45-1hr each as each time before I had my call answered and each time I got in contact with a Vodafail rep the line would mysteriously drop out. When I finally got through I spoke with a so called "customer service rep" who was more like a rude cleaner who stated "I can't help you and won't help you because that is not part of my job, call us back tomorrow for the right department". I then demanded to be put through to the Manager.

The manager of customer support in India who I could barely understand with the accent and also because of the bad reception had to call me back twice because the call dropped out whilst I was making my complaint. When I finally got to speak with her she informed me that the Vodafail Cancellation team will be calling me back the next day and will be releasing me from my contract immediately due to all the problems I am facing and the poor service I have received.

I received a call 3 days later from a technical support person at 7pm. The technical support person then stated they would not help me and would not put me through to cancellations and stated I would have to do their investigations before Vodafail will let me talk to the cancellations dept. I did their investigations whilst also contacting the TIO for support. I was informed by the tech support team that I would receive a result by the 18th Jan. I did not hear back from them until the 20th of Jan 2011 informing me that their investigation had revealed I had poor signal coverage.

Finally I got to speak with the cancellations department and after having to call back twice due to bad reception and call drop out and yet and hour wait each time this is what finally happened.

The cancellations department then tried to sell me everything under the sun and give me offers to keep me as a customer... I informed that staff member that I do not want any of the offers and all I wanted was for Vodafail to released me from my contract as promised and also as Vodafail have been in breach of the contract for the past year and a half in the way of poor service as well as the above mentioned problems.

I was then informed that I would need to pay my next bill and a cancellation fee and send my phone back to Vodafail before I can be released from my contract. I then informed Vodafail that this is unacceptable and I would be taking Vodafail to the ACCC and TIO and I would not be paying any bills or cancellation fees. After trying to negotiate with yet another useless Vodafail staff member who I could barely understand and was continuously making mistakes and putting me on hold I asked to be put through to a manager.

I then negotiated with the cancellations manager and had my previous bill waived and my next bill waived. I then was then also told I had to send the phone back so they could waive the cancellation fee. I decided I would send the phone back, because it wasn't worth the pain of trying to keep it. No to mention it is the worse phone I have ever had.. (also suggested by useless Vodafail staff)

I am now currently waiting for this package so I can send my phone back and was assured as soon as they receive the phone I will be out of my contract and will receive a confirmation letter of this with nothing further to pay.

As a Vodafail customer of 12 years I feel very ripped off and completely unappreciated.
1. because there is no loyalty and during this whole process I was being fobbed off and passed around to different Vodafail staff to try and get me to just go away.
2. because I am loosing out.. I have not been compensated in any way for this time wasted out of my life and money wasted. Not to mention even though I have been paying for the phone for a year and a half I still need to send it back which leaves me with nothing but a big whole in my pocket and an empty wallet with nothing to show for it.

I know I'm not the only one having these problems.... and so to anyone else out there reading my story... the best advice I can give you is don't let them push you around and push them to do something about the problems your facing... don't stop until they release you from your contract. If after contacting Vodafail a few times you get nowhere contact the TIO and the ACCC immediately!!!

Good luck!!!

I just cannot believe how bad voda's service is. Can't get decent reception, phone drops out ALL THE TIME, can't use the 3G network, have to keep switching to the 2G network because it's all so overloaded sometimes on the 3G network I can't get service AT ALL to make or receive calls. Customer service is useless, it's just so so frustrating that a telco with such good plans is so crappy. What's the point in having all these awesome unlimited deals if you can't make calls or use the data you're given?!

My new Iphone when i bought it last year was faulty.I was asked to go nearby store fix it.The store person said to come back after a week.After a week i was told they will take the mobile but no loan mobiles will be given and not sure when the mobile will come back from repair. Vodafone has the worst network coverage and customer service. I am just waiting for my contract to finish and i'll get away from from this network. Luckily my phone was fixed by Apple because i was still covered by 1 year warranty.

I want my money back for usb modem i bought from woolies and internet credit i bought online. reception of the onternet, drop internet and customer service is poor, very poor and couldn't fix the problem. the usb now is just useless and my money gone in the rubbish bin.... i'm sad..

havent been able to send or receive MMS for months, delayed sms, call drop outs. no service. just fed up with it. 55 minutes waiting to talk to customer service who after three return calls over 5 days still couldnt fix the problem.
Even the company I work work for are now getting out of their contract with Vodafone. my personal contract expires in one month. cant wait for that.
NEVER AGAIN VODAFDONE. This is appalling service. They have clearley failed to deliver their end of the contract.

having been with vodafone for over 15years its time to tick tock to my end of contract and go elsewhere! Actually may have been with them since they started! Too loyal and I've had enough! Reception no matter what phone Ive used has worsened as has retrieving my voicemail. customer service isnt any better, you ring and are held for an eternity then given suggestions that have no solution to your dilemma. Person to person customer service has gone downhill a million miles a minute as theyre all young..busy texting and chatting to friends while your standing there waiting to be noticed. Then its like you've interrupted their plans and are spoken to in a tone that deserves a slap! Reception is definately the worst.My husband is with Optus and he stands in the same spot I do and has full bars on his and I have drop out.(again regardless what phone Im using!) Friends with Telstra..same story, they have endless bars of reception ..I dont. Sick of it. Im done and Im leaving!

FYI My Complaint below - I lodged this complaint approx 10-12 days ago - I also refered the matter to the TIO - Now My Wife and I have been approved to leave our contracts with 18 months to go with no termination fees - I told V I was going to the TIO and they didnt care - Made me get a new sim / do a so called investigation - during this process they called and said you can leave your contract at no cost -

Date of complaint: 12/01/2011 9:02:34 AM
Complaint: ONLINE ENTRY BY COMPLAINANT

Complaint Type: A telephone service
The complainant is the account holder
Member Name: Vodafone
Date of complaint: quite some time
Disputed Amount:
$
COMP CLAIMS:
n short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, no 3G and delayed voicemail & text messages)

everytime i ring wait for min of 45 min on hold then i expalinmy story - they transfer me between departments and each time im on hold any where up to 25 minutes.

Where I live in my local area I have NO coverage what so ever on my phone - at home my i-phone 3G sits in no service or searching. Any where I travel in my local arera nothing changes - Im a account manager and rely heavily on my phone - i can travel to a number of locations in newcastl;e and get NO COVERAGE - also i have a young family and expecting a baby - i can not go with out a phone
MEMBER'S RESPONSE:
My 1st call to vodafone being on hold for 1 hour - telling my story to customer service - they transfered me to techincal support - i waited 25 minutes to get to them and they had no idea why i was transferedc to them - so i had to explain my whole story again - They said to termoinate contract would cost $460 S I HAVE 8 MONTHS LEFT ON contract - Why should I pay for a service carrier to which im not getting any service for what Im paying for?? They toild me to go to a store and do a sim swap and credit 1 month bill - big deal $70... I attended a store swapped my sim and NOTHING Has chanGED - IT ALL STALL TATICS - they in struct me to check setting on my phone - turn it on / off - nothing has improved
RESOLUTION SOUGHT:
I can not go Any longer with out a phone - I want the provider to rescind my termination fee - allow me to change carriers ASAP and NOT PAY a termination fee. I want to port my phone number to the new carrier. At the time I signed this contract I paid $200 extra for the 32 gig 3g i-phone - I want to take this phone to my new carrier - Also I want vodafone to do the same for my wife who is A VODAFONE CUSTOMER in the exact same situation - wave her termination fees. I dont want to dealh vodafone

got a lap top plus internet on a 24 month plan, special promotion at the time, lap top hasnt worked for 5 months, cant get through to anyone on customer service, am put through to all differant depts, holding on for ever with each one, then eventually cut off, or left on hold (for over 40 mins last time!) The vodaphone shops deny that we got the lap top from them and said to take it back to the shop we got it from, 700 kms away!

Lots of black spots where I get no reception, including the beach (a big wide open space right next to the Newcastle CBD). Delayed SMS and voicemail, up to a day. Very slow data speeds in most areas, I usually don't bother. Haven't had many calls dropped, but quite often I can't understand the user on the other end and vice versa. Hate calling customer service, they don't seem to give a rats. Can't wait to leave if I can't get out of my contract before it ends. I've complained through the facebook page as I'm not wasting MY time on hold for over an hour, I've had a response and am now waiting for more info. I don't know what they'll suggest next but I only have one option for me, I want out!!!

I cannot wait for my contract to finish in June. Im absolutley disgusted with Vodafone's customer service and not to mention paying for a service im not quiet recieving. I have been a Vodafone customer for 12 years and still not getting customer satisfaction. Thanx for the longest relationship ive ever had but ur sooooo dumped :)

Was with vodafone for a few years. Fed up with shoddy waiting times to talk to customer service and bad coverage, I transferred my number to Telstra. Changed my address with them for final bill. My mail was forwarded for 12months in July 2005 and another 3 in July 06. I cancelled in Sept 06 with Vodafone. For 4 months, they were texting me asking me to rejoin Vodafone with special offers, promotions. In Jan, 07 I opened a nasty letter from a collections co saying I had been defaulted and to pay $176.00. When I rang Vodafone for a please explain and asking why Vodafone had not taken any measure to ring my phone or text me if they could take the time to send me promotional texts and why my address had not been changed when I expressly told them the response was in a foreign accent "Madame, we cannot ring everybody" I was really pissed and tied numerous time with their collections co to have my default removed all to no avail. I got a letter from them stating I had paid but it was too late for my credit file! It has come up in any loan I have applied for an I have been knocked back by my own bank recently for a home loan as they said it was the Vodafone default. It's always Vodafone" my manager stated and shook her head. I rang PDR last year (their collections co)6 times in October. The issue is being looked at with our legal team madame. We will call you tomorrow" Each time no one has called! Another bank has approved our loan as they have seen the sense in my explanation which has always been extensive, emabarrassing and unecessary if they had just got their act together in the first place! They should be shut down. I'm a nurse, mum of four, have no other default ever on my file! They have caused me so much grief, I feel like suing! Vodafone is VODAPATHETIC! Thanks for listening and this great website. Louise.

First of all, I hate Lara. I honestly pity the lady whose voice that is. She is the bane of my existence and I will rejoice the day she actually comprehends what I'm saying. I will have been with Vodafone for 10 years this year. The only reason I don't change now is because I figure that with such a long history I should be able to get top customer service from Vodafone. Alas, I still have to dance with Lara every time I need to sort out a problem and she never leads me to a real human or to the place I want to go. It's a labyrinth in there....

The recent network issues are also driving me insane. Approximately every 15-30 minutes a Network Settings window pops up on my iPhone screen (you know the one!). My network drops out and this delays voicemails, sms and generally fucks up my communication. This should not be happening on such a regular basis when I work in the SYDNEY CBD and live 10 minutes from the city. If I'm experiencing these issues I wonder how people in the suburbs or in the country manage.

This is ridiculous and after speaking to many other longtime Vodafone customers we're all experiencing the same problems. Vodafone, you obviously need to sort out these issues or at least start admitting to a problem here. You simply cannot keep pretending that everything is okay and training your staff to say that 'there is no problem'. There obviously is and you need to address it immediately.

I'd have far more patience with you if you just came out and said you had fucked up. None of this trying to pull the wool over our eyes, please. This is bullshit and bad customer service. We pay for your dinner dudes so you should try and keep us happy.

poor coverage, poor service, drop outs, etc etc ...never again will i sign up with vodafone !

I was on the internet for 5 mins and they charged me $56.
I rang and complained but the customer service said they can't find anything wrong in there system and I should pay $56 for that 5 mins on the internet!!!!!

Recently moved business plans to Voda from Telstra after I couldn't take Telstra's lousy customer service any longer.

Paid the first Voda bill by BPay prior to due date and 1 week later get text messages on both phones saying if I don't pay straight away services will be suspended. First operator was helpful, 2nd had a snotty attitude and said it was for me to contact the bank and chase up payment. All the reference numbers were okay on my receipt and it was shown as leaving bank on day it was paid. I asked why I should be checking with my bank before Voda confirms it's not lost in their system somewhere? Answer was it was not received and therefore must be my bank's problem.

My bank very helpful and started trace which would be one week. Coincidentally 2nd call received by same operator that morning with same issue.

Reported this back to Voda and confirmed services would continue and no late payment fee (very generous considering it was early!) Two days later I get a text saying payment received late and blaming the Qld floods. Two billable work hours wasted on this.

If Voda has infrastructure in Qld involved in recieving BPay payments and there were interruptions to services, why did they not consider this before sending out threat to suspend and then waste 2 hours of my time?

I find it amusing that when I visited my Vodafone store the staff just looked at me as if here we go again. Trying to fix a multitude of problems when I finally get through to customer service I have to be transferred to 3 different call centre departments (after being on hold for ages or waiting for a callback which never comes. I have now switched to another telco and will cancel my contract if i can ever get in contact with them.
P.S what does "How fail is Vodafone?" mean?

Saw story about this site on today show and I thought I wish the maker of this site would do the same about Sony aust. I couldn't get a honest answer out of their customer service hotline for 8 months. Had faulty music system that I had repaird on there request 3 times and was never fixed by Sony . then over 30 phone calls over a month never could get a produceful answer out of them. Rang jb with proof of repairs and phone calls and they replaced system strait away in 1 call. Ooh I was livid at sony

I was with vodafone a couple of years ago, in 2008. I separated from my partner and was outside..I couldnt pay my bill, and in the past was paying always in advance. They cut my access payments over the internet,sent letters at my ex adress(she never gived them to me) and to finish, they destroyed my good record at VEDA ADVANTAGE. Since that, i couldnt made any credits. It poluted my life as recent as in 2010 when i tryed to purchase a car at Toyota.I had to pay vodafone the bill,$500 . They didnt contacted veda and i had to chase for hours for it..I ended up so frustrated that i didnt purchased the car..Also, i am a foreigner, and their accent is so poor that it doesnt make sense to call them,if only to get more frustrated than ever..
vodafone should compensate me for the damages they done to me,the lies they told me, the pain added to my divorce..the car i couldnt buy because of the record at Veda. Again,Vodafone, thank you for taking yoiur customer for idiots,thank you for ripping my life appart at a time when i didnt needed it. You made millions of profits and you still find ways to destroy the life of your consumers.. shame on you and all your collaborators from india..

Having been with 3 for years - and apart from crap customer service, never had too many problems with range - I do live 7km's from the city though!! But ever since 3 switched to vodafail I have had nothing but problems, one minute I will have full reception then next nothing!! and then be without range for 2-5 minutes, all while sitting on my couch! I'm not even moving! The phone is not roaming it just cant hold a freakin signal!!!