Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
8633 Someone from QLD thinks vodafone is 100% at 29 Dec 2010 05:38:28 PM
I used to be unhappy with 3's reception issues. they are nothing compared to voda's. My data is slow and often does not respond. the reception is shocking at best, if i dont experience a drop out, i will surely experince
8632 Someone from QLD thinks vodafone is extremely failed at 29 Dec 2010 05:38:00 PM
Hi,
I have been a vodafone customer for a while now and I also have had nothing but trouble. before signing a contract through vodafone I made sure my area and surrounds had full coverage and they said yes it good it has no black spots. so myself and my fiance signed up to 2 mobile plans and a internet plan. since then to now we have had so many problems at least more then twice a day whilst on the phone my phone cuts out and says no service even if i havent even made a step literally while im sitting on the couch not moving. or i'll move from one bedroom to another or living to lounge and it will go from full reception to nothing or even once again while im on a call. i will even go sit in the back yard and it still does the same thing whether in the house or not. i will be writing a text and the second i press send it goes from full bars to saying no service. it is really rediculas. sometimes i dont even recieve a voice mailstill days later aswell. I have even been speaking to them and it still does it. and so what if something is really wrong what happens then. also our internet only works on certain occasions. we pay for these plans yet have no coverage half the time. myself and my partner have made so many calls to vodafone making complaints and they never do anything, even one time a customer service person told us that "we have a good coverage area but only if we are not inside a house" what the hell is that what are you to do or say to that. and that isnt even true either. I really hope something gets done about this problem they have its not fair when you are told one thing and you pay the money and dont get to use it.
I have been a vodafone customer for a while now and I also have had nothing but trouble. before signing a contract through vodafone I made sure my area and surrounds had full coverage and they said yes it good it has no black spots. so myself and my fiance signed up to 2 mobile plans and a internet plan. since then to now we have had so many problems at least more then twice a day whilst on the phone my phone cuts out and says no service even if i havent even made a step literally while im sitting on the couch not moving. or i'll move from one bedroom to another or living to lounge and it will go from full reception to nothing or even once again while im on a call. i will even go sit in the back yard and it still does the same thing whether in the house or not. i will be writing a text and the second i press send it goes from full bars to saying no service. it is really rediculas. sometimes i dont even recieve a voice mailstill days later aswell. I have even been speaking to them and it still does it. and so what if something is really wrong what happens then. also our internet only works on certain occasions. we pay for these plans yet have no coverage half the time. myself and my partner have made so many calls to vodafone making complaints and they never do anything, even one time a customer service person told us that "we have a good coverage area but only if we are not inside a house" what the hell is that what are you to do or say to that. and that isnt even true either. I really hope something gets done about this problem they have its not fair when you are told one thing and you pay the money and dont get to use it.
8614 Someone from QLD thinks vodafone is Extremely Disappointed at 29 Dec 2010 05:16:45 PM
I switched both my mobile numbers from Telstra to Vodaphone about 18 months ago, signed up for a two year contract with new handsets. Within 6 weeks i was on the phone complaining to Vodaphone about reception in my area on both phones. As I use my phone for work, I need to be contactable, this is a service they couldn't guarantee me. Complaint after complaint went to sympathetic operators, but Vodaphone failed to react. I gave my phone to my grandson, and my wife's phone has been switched off for about 15 months. We have gone back to Telstra, but are still paying full price for contracts they will not release us from.
Angry with Vodaphone, Narangba, Queensland
Angry with Vodaphone, Narangba, Queensland
8613 Someone from QLD thinks vodafone is no service at 29 Dec 2010 05:15:03 PM
Vodafone, i have no service anywhere and people are receiving my messages days later, and sometimes not at all. Everytime i call you place me on hold for over mins and still nothing has been done.
8609 Someone from QLD thinks vodafone is Very Disappointing at 29 Dec 2010 05:10:16 PM
I have been trying to unlock my phone for one month now. The website to unlock the phone is failing. I have rung 1555 only to have vodafone confirm the site is not working and to try again in a couple of days. Mmmm well its been over a week since that call and still the same. I even visited a vodafone store in person to get the problem resolved. They just kept saying do it online, and I kept replying I've done that and one month later still not working. Then they said ring the 1555 number. I also said I've been there and done that too. They gave me another customer care number 1300650410 and I was on hold there for ages (as usual). This process on this number was just the same as 1555. After waiting 50 mins I had to hang up as I had to go out. Disgusting service.
8606 Someone from QLD thinks vodafone is Web service Un-Usable at 29 Dec 2010 05:08:58 PM
8600 Someone from QLD thinks vodafone is Very fail at 29 Dec 2010 05:02:18 PM
Vodafone is the carrier for Crazy Johns & also my mobile internet server. I keep having dropped calls, no coverage, and no joy with the Indian Call Centre. My mobile internet service keeps on dropping out all the time.
Is there anyway we can set up another site for Crappy Crazy Johns?
Is there anyway we can set up another site for Crappy Crazy Johns?
8589 Someone from QLD thinks vodafone is 2 out of 2 at 29 Dec 2010 04:48:07 PM
Bought two vodaphones this xmas one on contract. one prepaid.
Neither work in the house. will work 500 yards up the road.
1, Do I move the house.
2, Try and get refund for prepaid and try and cancel contract.
At present I think 1 will work as I am still on hold after 1 hour.
Any suggestions.
Neither work in the house. will work 500 yards up the road.
1, Do I move the house.
2, Try and get refund for prepaid and try and cancel contract.
At present I think 1 will work as I am still on hold after 1 hour.
Any suggestions.
29 Dec 2010 05:02:05 PM: Email them via their online complaints form.. it takes longer for a response but you can track it. They will exit your contract if your service area cannot be fixed.
8587 Someone from QLD thinks vodafone is 90% at 29 Dec 2010 04:43:57 PM
my text don't go through. we have hardly any coverage in our area & we only live 5klms from the city center.. i have to go outside to talk, even then i get dropouts.. i even got a new phone in case mine was faulty..
8585 Someone from QLD thinks vodafone is absolutely woeful at 29 Dec 2010 04:41:11 PM
I have one spot in my house I can make a call and that is the corner of my kitchen next to my microwave (should I be concerned?) and even this is hit and miss. If it turn the phone on and off and sit up on the bench I am lucky to make it through a call but often there will be silent periods where the other person cant hear me. My patio is the only part of my whole yard i can make a call and it is often only one bar. Sending an sms can be done in the same spots but I have to sit the phone on something so it is still or up on the top of my couch and often it will take at least 15 minutes to get just enough coverage to go through. Checking internet sites is pointless almost at home especially anything that is considerable in size to download. If it is just text it is usually ok. Vodafone have been extremely rude and unhelpful in this and stated that I have adequate coverage in my area. I was told when I bought the phone that I had excellent coverage. HA! Also checking the vodafone website for my usage is painstaking and the graphs dont work anymore when they did in the past! Not happy Jan.
8581 Someone from QLD thinks vodafone is at 29 Dec 2010 04:36:33 PM
Seems to be a common trait, unable to speak with anyone regarding my wireless dongle (poor signal in most locations around my home on Gold Coast). Ended up calling a vodafone store in the NT! Rang Vodafone and was put on hold for about twenty min, ended up hanging up. I'll wait for the 12 months to expire on contract and cancell it, I will never go back, it seems to be the easiest way at the moment.
Worst customer service I have ever come accross in my 55 years.
Hope the class action generates some responce from them.
Worst customer service I have ever come accross in my 55 years.
Hope the class action generates some responce from them.
8571 Someone from QLD thinks vodafone is extremely fail at 29 Dec 2010 04:17:17 PM
i have had my phone and broadband connected with vodafone for quite some time now. My broadband for starters, i have been contacting vodafone for going on 11 months now with problems connecting my broadband, problems getting to my home page, problems recharging, problems loading web pages and the list continues. I have spoken to at least 40 customer assistants and every time i get told they will get a technician to look at my problems yet 11 months later im still having the same problems. i asked to speak to the supervisor on the last couple of phone calls and i was told he can see the ongoing list of people io have spoken to and was arranging a meeting to solve my problems. that was 4 weeks ago. still nothing. With my mobile phone i have had constant coverage problems, constant dropouts, i have sent messages that havent gotten to the receiver till days later, i have sent messages that have then sent multiple times again, i have had messages sent to me that i havent received till days later and i have had constant default texts sent to me from vodafone for no reason at all. I have now been dealing with vodafone for like i said going on 11 months and i still have not been able to use neither my phone nor my broadband properly. I am still waiting for the call back in regards to my last phone call 4 weeks ago.
8558 Someone from QLD thinks vodafone is EPIC FAIL at 29 Dec 2010 03:50:49 PM
they signed me up know all of this and happy took my money and still do every month for service i dont get.wish i new this before i signed a 24mth con :-(
8552 Someone from QLD thinks vodafone is valueless at 29 Dec 2010 03:41:08 PM
Im in FNQ so i know service is problem as you go north but even in cairns service is bad. in my house i can not use my phone at all and have to stand out front on the side of the road and that only works sometimes. Also im on a plan and my bill is wrong more offten then not e.g, one bill will finish on the 16th of the 11th and the next will start on 14th of the 11th. it cost me money every time i have to call to get it fixed. Why Vodafone Why?
8550 Someone from QLD thinks vodafone is Mega Fail at 29 Dec 2010 03:39:40 PM
Recently (only in December) contracted to vodafone for 24 months with both phone plan, phone and internet. Now can barely get internet which virtually drops out after just connecting and as for the phone, I have found only one place in the house that I can get minimal receptions and even this continually drops out. Currently on hold now to vodafone to see the options of getting out of this very new contract...wish I found this website before I signed :(
8535 Someone from QLD thinks vodafone is POOR POOR POOR at 29 Dec 2010 03:13:20 PM
I am a new vodaphone customer and just finding out what that means...I am from brisbane, but christmas in northern NSW with no signal at all in tweed heads and ballina, then no signal in brisbane until I find this web page and learn that if I turn on and off I get a signal!...so have just listened to 4 days of messages
8533 Someone from QLD thinks vodafone is Unsure at 29 Dec 2010 03:12:41 PM
I have signed up a week ago (and already experienced their bad service) and am wondering if I should try and get out of the 2 year contract? I live at the Gap and work in Fortitude Valley in Qld. Is there a cooling off period etc? Is there any chance of Vodafone actually improving their service? If only I had known about this site a week ago!!
29 Dec 2010 03:33:40 PM: have fun trying to get out of a contract.. have fun trying to get through laras maze just to talk to a real person!
29 Dec 2010 03:46:45 PM: I'm in exactly the same boat, I've been in my contract for 2-3 weeks. I think there is a cooling off period but I cant remember if it was 2 weeks or not. I'm on the phone to them now and intend to complain but see if I can get compensation for the inconvenience or let out of my contract.
29 Dec 2010 03:49:54 PM: there is no cooling off period..u signed a 24 month contract!!!!!!
30 Dec 2010 09:47:42 AM: I don't understand how they can legally sign you up to a contract, knowing full well that they cannot deliver the service as promised? Surely this is a breach of fair trading/ACCC/ASIC something??? ASIC fine you $65 for lodging a form late, but a massive multi national company can rip us off for thousands of dollars and we can't do anything about it? What is wrong with this country?
8532 Someone from QLD thinks vodafone is terrible at 29 Dec 2010 03:12:17 PM
I went to Vodafone as 3 gave poor service... since i have been with them I have had nothing but issues phone calls are always dropping out on me or not even getting through,I don't get much service at home or work, my text msgs are taking up to 6hrs to get to the recipetent, voicemail is coming through up to a day late.
Every time I call to try and discuss this issue I have to wait between 1-3 hours till I get through or they return my call and then spend 1/2 an hour to an hour listening to them telling me its my (I) phone or where I live.....
Friends are with other services and have great service in my place of residence and work, today I called and left a msg to get A return call it took 3hrs I then started to re discuss my issues and advised I wasn't happy with the outcome.. the customer service representative then advised he would put me through to disconnection... lol I have just disconnected that call after waiting for 45 mins... I will be going into a store on my next day of this is ridiculous.
Every time I call to try and discuss this issue I have to wait between 1-3 hours till I get through or they return my call and then spend 1/2 an hour to an hour listening to them telling me its my (I) phone or where I live.....
Friends are with other services and have great service in my place of residence and work, today I called and left a msg to get A return call it took 3hrs I then started to re discuss my issues and advised I wasn't happy with the outcome.. the customer service representative then advised he would put me through to disconnection... lol I have just disconnected that call after waiting for 45 mins... I will be going into a store on my next day of this is ridiculous.
8531 Someone from QLD thinks vodafone is of the charts!!! at 29 Dec 2010 03:10:02 PM
8530 Someone from QLD thinks vodafone is fail at 29 Dec 2010 03:08:07 PM
around cairns i am lucky to keep reception all the time.. in some shopping centres it drops out all the time, at home i have to stand out in the street to get only 1 bar, also have just gotten back from tasmania on a holiday and only had reception in hobart, sorell, launceston, devonport and burnie.. as soon as i was outside the city area it completely dropped out.. complete fail there as we also had a mobile broadband stick for our laptop.. used once when we got back to hobart finally.... its compeletly crap reception
8513 Someone from QLD thinks vodafone is Shit house at 29 Dec 2010 02:48:06 PM
I still currently am paying off a 1700 dollar bill from vodafone when most of the calls on this were not actually mine. I Have paid over half of this back now because they were sending it on to give me a bad credit rating.when contacting vodafone time and time again i was told nothing they could do.
8509 Someone from QLD thinks vodafone is extremely fail at 29 Dec 2010 02:41:38 PM
No recpetion on my phone, paying internet for almost 6 months without any form of internet connection. Billing system is disastrous. Vodafone sent a billed on my wrong address, payment didnt get on time and now I have a default credit rating against my name, however all address's were updated but still fail to get the bills to the correct address. customer service is worst in my experience dealing with any retail outlet.
8507 Someone from QLD thinks vodafone is crap at 29 Dec 2010 02:39:21 PM
Spent the day shopping at a major Gold Coast shopping centre my phone was on the whole time but when my mum tried to call me it went to message bank she panicked and was stressed cause she couldnt get through to me. I also sent a sms on christmas night but the person didn't get it til 5.30am the next morning, they weren't too happy being woken up at that time.
Major fail vodafone
Major fail vodafone
8506 Someone from QLD thinks vodafone is Massively! at 29 Dec 2010 02:37:54 PM
I have my phone on silent most of the time at work and as a result if someone calls and I miss it, they generally leave a message for me to call them back. Problem is, the messages don't come through to my phone on average for about 2-3 hours later and the phone doesn't even register that I've had a missed call. My calls cut out, the internet is constantly dropping out, I can get reception in my kitchen but not my bedroom (which is right next to the kitchen) and I live in Mt Gravatt! But this is all on a good day. A good day is classed as one where the hand set (which is only 18 months old) actually works. I am typing this whist having been on hold to Vodafone now for the last 35 minutes. I orginially called to find out when my contract will be finalised with them due to my handset not working, the CS rep suggested I speak with someone about their "loyalty phone upgrade" program. So after waiting 35 minutes on hold, I was then informed by the next person that I would have to pay an extra $30-$50 per month just to have a new phone for the next 12 months otherwise I can pay for the remainder of my current phone which would be just over $300.00! Not really sure how this is a loyalty program considering it means me having to pay them more for a service that DOESN'T WORK!
8493 Someone from QLD thinks vodafone is 200% FAIL at 29 Dec 2010 02:25:02 PM
I GET COMPENSATIONS MONTHLY 25 AUD for the REST of my CONTRACT PERIOD !!!!
read here how :
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Ordered 2 months ago the Htc Desire HD 69 dollar cap, started to complain after two weeks, that where ever i go no 3g at all (live in sunshine coast but any direction 100 km east, west, north or west, doesnt matters just bad reception).
I kept on complaining and complaining and would not accept the answers of vodaphone. At the end they gave me 22 months (the rest of my contract) compensation of 25 dollars a month !!!!!
SO KEEP ON COMPLAINING ASK FOR COMPENSATION UNTIL PROBLEMS ARE SOLVED, KEEP ASKING FOR MANAGERS, SAY YOU CANT USE THE SMART FUNCTIONALITIES OF YOUR PHONE, DONT ACCEPT ANYTHING ELSE, SAY VODAPHONE PROMISED YOU A SMART PHONE WITH DECENT 3G COVERAGE. THEY CANT MAKE THEIR PROMISES NOW YOU CANT USE YOUR PHONE FULLY, THATS WHY YOU DONT HAVE TO PAY FOR IT AND YOU WILL BE COMPENSATED FOR THE REST OF YOUR CONTRACT...
EVERYBODY do it !!!! don't accept there excuses !!! Good luck, dont let you get ripped off !
read here how :
--------------------------------------------------------------------------------
Ordered 2 months ago the Htc Desire HD 69 dollar cap, started to complain after two weeks, that where ever i go no 3g at all (live in sunshine coast but any direction 100 km east, west, north or west, doesnt matters just bad reception).
I kept on complaining and complaining and would not accept the answers of vodaphone. At the end they gave me 22 months (the rest of my contract) compensation of 25 dollars a month !!!!!
SO KEEP ON COMPLAINING ASK FOR COMPENSATION UNTIL PROBLEMS ARE SOLVED, KEEP ASKING FOR MANAGERS, SAY YOU CANT USE THE SMART FUNCTIONALITIES OF YOUR PHONE, DONT ACCEPT ANYTHING ELSE, SAY VODAPHONE PROMISED YOU A SMART PHONE WITH DECENT 3G COVERAGE. THEY CANT MAKE THEIR PROMISES NOW YOU CANT USE YOUR PHONE FULLY, THATS WHY YOU DONT HAVE TO PAY FOR IT AND YOU WILL BE COMPENSATED FOR THE REST OF YOUR CONTRACT...
EVERYBODY do it !!!! don't accept there excuses !!! Good luck, dont let you get ripped off !
29 Dec 2010 03:45:01 PM: Thanks for the advice, I'm currently on hold now and will definately give it ago..might take me a few hours of being on hold though lol
8489 Someone from QLD thinks vodafone is I'm fed up!!!!! at 29 Dec 2010 02:22:10 PM
I've been a vodafone customer for many, many years. Early this year I renewed my contract with them (big mistake!!!) and since then the service which was becoming poor has become almost unbearable.
I am a carer for my elderly mother and my daughter (who is very ill)I also have a son and grandchildren in Sydney. I need my phone to be in constant contact with my charges and in recent months there have been a number of emergencies where my phone has either dropped service, dropped calls in the middle of conversations or not been able to get through (just get message bank) and then the person I'm calling doesn't even get a missed call, no voicemail is there and txt messages get to me 3-4 days late, the latest being an emergency to collect my 90 yr old mother - bit late after 4 days!!!!!!!!!!!!!!!!
I've documented all these problems and called vodofone every time, the last time I called I got put through to three different places, each time saying "oh I don't deal with iPhones" I'll put you to that section - well they obviously don't even know how to do that so how can they claim to have good service - I ask you!!!!
Sometimes in my own house I have different levels of service, I could be sitting on my couch talking then walk to the kitchen to make a coffee and bang - call dropped out - no service - let me ask you, what's the reason we have "mobile phones" isn't it to be able to walk around in one's own home??????
I'm fed up!!!!
And I'm outa here!!!!!
I am a carer for my elderly mother and my daughter (who is very ill)I also have a son and grandchildren in Sydney. I need my phone to be in constant contact with my charges and in recent months there have been a number of emergencies where my phone has either dropped service, dropped calls in the middle of conversations or not been able to get through (just get message bank) and then the person I'm calling doesn't even get a missed call, no voicemail is there and txt messages get to me 3-4 days late, the latest being an emergency to collect my 90 yr old mother - bit late after 4 days!!!!!!!!!!!!!!!!
I've documented all these problems and called vodofone every time, the last time I called I got put through to three different places, each time saying "oh I don't deal with iPhones" I'll put you to that section - well they obviously don't even know how to do that so how can they claim to have good service - I ask you!!!!
Sometimes in my own house I have different levels of service, I could be sitting on my couch talking then walk to the kitchen to make a coffee and bang - call dropped out - no service - let me ask you, what's the reason we have "mobile phones" isn't it to be able to walk around in one's own home??????
I'm fed up!!!!
And I'm outa here!!!!!
8483 Someone from QLD thinks vodafone is Poor Quality at 29 Dec 2010 02:17:09 PM
In a 2yr monthly contract on Wireless Internet. Can't wait to finish in Sept 2011.
Voda staff told me that if I have good reception with phone, Wireless Internet should be fine. Not so! As a result,my Internet experience is a nightmare. I go for days without a connection. When I have a connection it drops out within minutes. I cannot update Anti-Virus, Windows updates, or necessary printer updates etc. Impossible to Skype to communicate with daughters interstate. Tech Support in Cairo are frustrating, they try to blame my computer until we try everything else, then after about 50 mins of do this, click that etc, they have no solution. I give up and not bother! Last week, at 7pm decided to ring Support, the local inanimate voice asked me the usual 10 questions to establish nature of my problem. Hold on Sir will put you through to support. THEY could not connect for 30-40 minutes. When we connected with Cairo, the phone rang and rang. At last a young polite man answered and told me "Sorry, cannot help you, the office is closed...we close at 2.30pm in Cairo!!!!" I was stunned....and I lost it....poor guy...but God knows how frustrated I am....My connection drops out by the time I finish an email...I cannot be sure if bank payments have gone, and I get charged $25 each time by bank, and then I have to argue with them. I have lost relationships. Friends don't believe that I go for days without a connection, so I cannot communicate. Would love to communicate with daughters and see my grandchild via Skype! I am so so so frustrated. The reception bar on the the connectivity box is never better than the little bar. If there is rain in the area, no hope of connecting. At busy demand time of Internet services, no hope. Then when I connect, it just lets me down withing minutes....simply pathetic...simply poor...just frustrating...I hate it. Will change my phone to another company as well. And they always assume that it is my computer at fault....It never is...!Ughhh!
Voda staff told me that if I have good reception with phone, Wireless Internet should be fine. Not so! As a result,my Internet experience is a nightmare. I go for days without a connection. When I have a connection it drops out within minutes. I cannot update Anti-Virus, Windows updates, or necessary printer updates etc. Impossible to Skype to communicate with daughters interstate. Tech Support in Cairo are frustrating, they try to blame my computer until we try everything else, then after about 50 mins of do this, click that etc, they have no solution. I give up and not bother! Last week, at 7pm decided to ring Support, the local inanimate voice asked me the usual 10 questions to establish nature of my problem. Hold on Sir will put you through to support. THEY could not connect for 30-40 minutes. When we connected with Cairo, the phone rang and rang. At last a young polite man answered and told me "Sorry, cannot help you, the office is closed...we close at 2.30pm in Cairo!!!!" I was stunned....and I lost it....poor guy...but God knows how frustrated I am....My connection drops out by the time I finish an email...I cannot be sure if bank payments have gone, and I get charged $25 each time by bank, and then I have to argue with them. I have lost relationships. Friends don't believe that I go for days without a connection, so I cannot communicate. Would love to communicate with daughters and see my grandchild via Skype! I am so so so frustrated. The reception bar on the the connectivity box is never better than the little bar. If there is rain in the area, no hope of connecting. At busy demand time of Internet services, no hope. Then when I connect, it just lets me down withing minutes....simply pathetic...simply poor...just frustrating...I hate it. Will change my phone to another company as well. And they always assume that it is my computer at fault....It never is...!Ughhh!
29 Dec 2010 09:43:24 PM: And everybody here (and more people in the country) know you are sooo right !!!!
8461 Someone from QLD thinks vodafone is Big Fail at 29 Dec 2010 01:59:47 PM
I thought I was the only one with problems - actually thought it was my handset and have since gone and paid an "Upgrade" fee with Vodafail to try to fix my problem. My calls always drop out, other members of my family who are with 3 and Vodafone (because I "recommended them") try to ring and my phone doesn't even show a missed call... important voicemail messages come thru 2-3 hours after they were left... when I rang Vodafone to upgrade my handset the phone call was with someone who had very bad english to argued about what contract I was one - which I was right :) and the phone call dropped out after being on hold for 40mins and they didn't ring me back!! Tried to call back again... only to be on hold for 20mins and the call dropped out. Luckly the next day I rang and did get a helpful call centre personell who did ring me back each time my call dropped out - 4 times in fact...
Basically - I've upgraded my handset , locked myself in for another 24months... but am now deeply regretting it after discovering this website and realising that I'm not alone!!!
Basically - I've upgraded my handset , locked myself in for another 24months... but am now deeply regretting it after discovering this website and realising that I'm not alone!!!
8457 Someone from QLD thinks vodafone is bad at 29 Dec 2010 01:56:16 PM
recurrent poor reception at home, dropping out, at my present adress, same as my old address, place where i worked same problem and this is in Brisbane, Ipswich and Helensvale not just outer urban area's
8452 Someone from QLD thinks vodafone is Very Fail at 29 Dec 2010 01:48:06 PM
My line drops out every 10-13 minutes, without fail. I have organized direct debit, but have had my account shut 3 times due to no payment being deducted from my account (always money in my account). Every time I call I get a person that can hardly speak or understand English, I am not a racist but it makes it very hard to communicate.
I have had a gut full and will be going with Telstra when my contract expires in 2 months.
I have had a gut full and will be going with Telstra when my contract expires in 2 months.
8451 Someone from QLD thinks vodafone is Service/Accounts Terrible at 29 Dec 2010 01:47:44 PM
Couple of issues with VF. First was them setting up a direct debit that I never authorised and having to pay twice for one monthly bill. Second was coverage pretty average particularly for the internet. I have a Iphone that is having problems with my email and when i rang VF they said they were aware of it bit it would not be fixed until mid jan at the earliest?? Not good enough. Also have had problems at home receiving texts at weird times of the day and night? 1 year to go on contract but will try to get out of it.
8446 Someone from QLD thinks vodafone is Handset Fault at 29 Dec 2010 01:38:47 PM
After failing to get through on the 1555 "lack of support" number, I went to the Vodafone store where I bought my Nokia handset a year ago. They said it was probably a problem with my handset and offer to send it away for repairs, but the Samsung replacement they gave me while mine was being fixed has EXACTLY the same problems, so it aint the handset, but do you think I can get my Nokia back, so I can use it to get over to another provider. I'm being held to ransom!
8445 Someone from QLD thinks vodafone is nothing but problems at 29 Dec 2010 01:38:21 PM
After being with Vodafone for 19 months the reception and drop outs progressively became worse and worse on both my mobile and mobile broadband. I lost count of how many times I was told by VF to uninstall and reinstall my broadband and how often I would have poor to no coverage on my mobile. Going into a VF store I was told my particular house was in a poor coverage area....I live in a well established central suburb in a free standing house not in a concrete underground apartment surrounded by hills.
In frustration I changed providers then got hit with a $550 final bill even though in store they told me my payout figure was $330. I had to cancel my mobile broadband by phoning customer service - 5 times I phoned and either got cut off or left a message for someone to call me back, I even emailed VF asking. A week went by and I had no call back, I rang again and after being on hold for 1 hour and 20 minutes I finally spoke to someone who was so rude to me over cancelling my broadband even though the plan was finished she tried everything to get me to keep my business and seemed annoyed at the fact that I had poor coverage in my house.
Vodafone need to improve their coverage, call centre customer service and waiting times. I yet have to resolve the apparent $550 cancellation?
Much happier with my new provider.
In frustration I changed providers then got hit with a $550 final bill even though in store they told me my payout figure was $330. I had to cancel my mobile broadband by phoning customer service - 5 times I phoned and either got cut off or left a message for someone to call me back, I even emailed VF asking. A week went by and I had no call back, I rang again and after being on hold for 1 hour and 20 minutes I finally spoke to someone who was so rude to me over cancelling my broadband even though the plan was finished she tried everything to get me to keep my business and seemed annoyed at the fact that I had poor coverage in my house.
Vodafone need to improve their coverage, call centre customer service and waiting times. I yet have to resolve the apparent $550 cancellation?
Much happier with my new provider.
29 Dec 2010 01:49:12 PM: I do have to add to this the staff in the Vodafone stores have been helpful and sympathetic. I feel sorry for them having to deal with frustrated customers, its not their fault.
8442 Someone from QLD thinks vodafone is LIARS at 29 Dec 2010 01:34:41 PM
People in the local store ADMITTED that they have Cell congestion issues at ALL of the major locations on the Sunshine Coast, i.e. Caloundra, Maroochydore and Noosa, but they blame the council for the lack of tower sites. I enquired with the council and Vodafone have NO applications with Council for the installation of additional towers!
29 Dec 2010 01:40:44 PM: I was told in store they were "working" on the vodafone towers and it would be like this until June 2011....
29 Dec 2010 01:40:47 PM: That would be Vodafone trying to pass the buck to someone else. Doesn't look very good does it.
8440 Someone from QLD thinks vodafone is fail at 29 Dec 2010 01:33:28 PM
I have had an ongoing saga with reception both with my phone and internet. Vodafone have credited me the last 6 months of contract however will not let me out of contract nor let me take my number until end of contract (9/3/11). I was told to 'buy a prepaid phone'. It is affecting my work as i cannot get reception in the hospital I work in a large city. The internet is even worse, my reception is shocking and was assured it would be great as they were apparently merging with 3, 18 months ago, I have recently been informed this isn't for another 18 months! Vodafone staff will not help with the internet at all, most of the time we have no access which is why I am writing this at work. I am counting down the days until march 9 so I can change provider, this has been the longest and most agonising 2 years.
29 Dec 2010 01:43:15 PM: I changed providers (due to poor coverage and dropouts )with 5 months left to go on my Vodafone contract, in store they told me my payout figure was $330.....a bill arrived on Xmas eve from VF for $550, Merry Christmas from Vodafone!
8435 Someone from QLD thinks vodafone is Poor reception at 29 Dec 2010 01:30:10 PM
In my work I travel Australia and spend days to weeks in regional or rural centres and for the two years of my contract I have been unable to get a signal outside a capital city or major regional centre despite my colleagues with Telstra and Optus being able to get good signals in most populated areas.
The day my contract expired, I transferred to Telstra and have been stunned by the range of their network compared with Vodafone.
On the positive side, their staff have been very helpful in turning my data on and off on nominated dates while I travel overseas (a feature which I can do myself with Telstra without assistance).
The day my contract expired, I transferred to Telstra and have been stunned by the range of their network compared with Vodafone.
On the positive side, their staff have been very helpful in turning my data on and off on nominated dates while I travel overseas (a feature which I can do myself with Telstra without assistance).
8431 Someone from QLD thinks vodafone is no service at 29 Dec 2010 01:29:13 PM
I own a small business and very difficult everytime my mobile rings I have to race outside just to answer the phone. When customers returning or enquiring sometimes they cannot hear me as my phone is always breaking up in service. Very frustrated as this is just continous. My phone will be on roaming when I am on holidays what a waste of time when I cannot get service at home.
8427 Someone from QLD thinks vodafone is at 29 Dec 2010 01:24:33 PM
I had no reception for 4 days; I had no credit; tried to recharge online; had to request a new password; password was going to be text to me; I had no reception to read my text; had to recharge from my mobile either - couldn't recharge from land line; 5th day got 1 bar after walking to the very end of a 5 acre block and whilst holding my umbrella in one hand and the credit card in the other and getting wet, I finally recharged. From Nanango, Qld to Kilcoy, Qld I had no bars at all. Not impressed at all. Oh, and I never received the text with a new password.
8425 Someone from QLD thinks vodafone is epic at 29 Dec 2010 01:19:00 PM
apart from the usual dropped calls, crappy data and the like.
I was in my friendly local Vodafail store the oter day ( in chermside, queensland's biggest shopping centre) and couldn't help but notice I couldn't get reception. priceless :)
I was in my friendly local Vodafail store the oter day ( in chermside, queensland's biggest shopping centre) and couldn't help but notice I couldn't get reception. priceless :)
8419 Someone from QLD thinks vodafone is Total waste of money & time at 29 Dec 2010 01:11:36 PM
I had been a Vodafone customer for years. I didn't mind putting up with the crap service because they had the big caps so it wasn't so bad. But then it got even worse and everytime my call drop out i had to call ppl back so it was costing me more and more. I would get txt days after they where sent or not at all. Never had reception, the coverage was SO BAD........ I would get charged twice for one txt sent and when recharging my credit over the phone by credit card i had been double charged more than one time !!! I was on hold to Vodafone for hours at a time to get my complaints heard. I have now switched to the bigger phone provider and i get full coverage and great service. BIG thumbs down to Vodafone or should i should i say Vodafail !!!!!!
8418 Someone from QLD thinks vodafone is EPIC at 29 Dec 2010 01:11:12 PM
overcharged me $600 and screwed up my relationship
8412 Someone from QLD thinks vodafone is EXTREME at 29 Dec 2010 01:05:43 PM
I bought a Iphone through vodafone, six months ago, ever since then, i have had more trouble with "No service and dropped out phone calls" than ever. I was told coverage was great, and that i would have no problems at all. I live in Bundaberg Qld, and I can sit out side or driving down the road and have no service at all. My phone worked by sending MMS messages, but now it won't send any picture messages at all. I have rang vodafone and they say to restart or reset the phone. This has not helped in anyway. I am a disgrunted customer and will never buy from them again. I pay my monthly account, even though I cannot use it to the full extent. If i wanted to play games, or listen to music, I would have bought an ipod, as the phone is useless. No way will they cancel my contract, they lose money, but i'm the one out of pocket. thumbs down for Vodafone, you've lost my respect.My dad has a heart condition, and now bundaberg is flooded and has no home phone services, i look to use my phone, and the damn thing has no service. Good On ya...
8406 Someone from QLD thinks vodafone is Very poor!!! at 29 Dec 2010 01:01:06 PM
I can't make or receive calls most of the time and my mobile is my business phone and this lack of availability is costing me a lot of money. Oops! Sorry! Vodafone have offered me $50 off my next bill. Big deal! They have cost me thousands. They also tell me that if I cancel my plan there will be a cancellation fee. Fat chance!! Cancellation fee for paying for no service? Also I am tired of talking to either "irritating Lara" or "uncomprehensible India". Someone please help.We are all paying for NOTHING.
8398 Someone from QLD thinks vodafone is They are drop outs at 29 Dec 2010 12:53:58 PM
I get missed calls all the time and I don't get notified for 2 days my phone drops out in the house which I was told it would work i have to go ot the front to make/answer my calls and everyone in the neighbourhood looks at u weird. Come on vodafone pick ur act up!!
8397 Someone from QLD thinks vodafone is double that at 29 Dec 2010 12:52:25 PM
I was with vodafone and dumped them for the reasons you have mentioned - I went to 3, the problems are the same. I have complained for so long that they said 'we can't help you, go to Vodafone.' Now I find they have amalgamated or fused or something. So guess what, shifting to 3 puts you right back in the same hole.
8383 Someone from QLD thinks vodafone is I hate vodafone at 29 Dec 2010 12:47:34 PM
I can't get calls in my house on a 3G when I was told I could get coverage everywhere in Townsville.
8382 Someone from QLD thinks vodafone is I hate vodafone at 29 Dec 2010 12:46:39 PM
I can't get calls in my house on a 3G when I was told I could get coverage everywhere in Townsville.
8377 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 12:44:07 PM
I have two phones connected to my account. One I use and the other my 15yrs old daughter uses. She continually complains to me about her network coverage. She travels to and from school on a chartered bus service to her school. The phone is for her safety and security to contact either of her parents or other person in the event she misses the bus or is involved in after school activities where she can contact someone to pick her up. The original handset which was part of the contract practically disintegrated after 9 months and when I asked at the shop front where the contract was signed the same shop assistant pointed me in the direction of the manufacturers repair centre taking no responsibility for the poorly performing handset which they provided.
I have since purchased a new handset to replace the not paper weight provided initially.
Additionally even with the new handset when my daughter is at home the service coverage is not very strong.
I infrequently travel for business purposes and the personal and the supplied business phones are both vodafail and the coordination to meet clients has cost me time and frustration with clients.
On a separate issue I rang the call centre to access My Vodafone, as every time I have tried to log in to sort out my own problems I get incorrect user name or password. I rang to reset my password update my account balance, left a message for them to call back they said 23min. 28min later i called again and left another message for them to call me with a 45min wait time.
My second logged call was returned first after over an hour. The password was reset, asked about my balance they assured me the information had been updated. I logged in to see that the details had not been updated and that my request had been ignored. While logged in a received the first return call now over 1.5hrs after the due 23min not quiet 2hrs later. The call centre person was rude and dismissed me when i explained the situation that this return call is over 1.5hrs later than the information provided.
I sent an email to complain and was provided with a very automated please contact the manufacturer of the handset, if the handset is part of the contract then the responsibility under the contract as its their contract part of their responsibility to provide service to that contract.
They wanted to know the name and store location as a way of satisfying my compliant on their poor service performance both at the call centre and at the shop fronts, the coverage, contract serviceability and dispute resolution.
I have since purchased a new handset to replace the not paper weight provided initially.
Additionally even with the new handset when my daughter is at home the service coverage is not very strong.
I infrequently travel for business purposes and the personal and the supplied business phones are both vodafail and the coordination to meet clients has cost me time and frustration with clients.
On a separate issue I rang the call centre to access My Vodafone, as every time I have tried to log in to sort out my own problems I get incorrect user name or password. I rang to reset my password update my account balance, left a message for them to call back they said 23min. 28min later i called again and left another message for them to call me with a 45min wait time.
My second logged call was returned first after over an hour. The password was reset, asked about my balance they assured me the information had been updated. I logged in to see that the details had not been updated and that my request had been ignored. While logged in a received the first return call now over 1.5hrs after the due 23min not quiet 2hrs later. The call centre person was rude and dismissed me when i explained the situation that this return call is over 1.5hrs later than the information provided.
I sent an email to complain and was provided with a very automated please contact the manufacturer of the handset, if the handset is part of the contract then the responsibility under the contract as its their contract part of their responsibility to provide service to that contract.
They wanted to know the name and store location as a way of satisfying my compliant on their poor service performance both at the call centre and at the shop fronts, the coverage, contract serviceability and dispute resolution.
8371 Someone from QLD thinks vodafone is very at 29 Dec 2010 12:38:59 PM
I have had so much trouble to pay my last 3 bills. The phone drops out. Difficultly in finding out how much credit I have left etc. etc,
8369 Someone from QLD thinks vodafone is very at 29 Dec 2010 12:37:24 PM
I have had so much trouble to pay my last 3 bills. The phone drops out. serves are and off all time. difficultly in finding out how credit I have left etc. etc,
8368 Someone from QLD thinks vodafone is very at 29 Dec 2010 12:36:50 PM
I have had so much trouble to pay my last 3 bills. The phone drops out. serves are and off all time. difficultly in finding out how credit I have left etc. etc,
8367 Someone from QLD thinks vodafone is Very at 29 Dec 2010 12:36:22 PM
Main shopping centre, middle of the city and calls and reception keep dropping out... My partner has full reception and she is on optus...
8366 Someone from QLD thinks vodafone is Broadband at 29 Dec 2010 12:35:19 PM
Connection keeps dropping in and out all of the time, and I live in the outskirts of brisbane city...
8363 Someone from QLD thinks vodafone is Vodafone is very fail at 29 Dec 2010 12:33:42 PM
I can't remember the last time I had a decent length, uninterupted phone conversation with vodafone. I am at a loss as to how such a large conglomerant can be so utterly useless. They should hang their heads in shame, close their company and give all their paying customers to decent service providers.
8356 Someone from QLD thinks vodafone is getting closer to Telstra every day at 29 Dec 2010 12:25:27 PM
I have been a Vodafone customer for a number of years and cannot believe the decline in service over the past two years. I have been trying to call customer service from my mobile phone and the number just disconnects. I then tried the sales number and a rep answered within 20 seconds. Once she realised i was already a Vodafone customer I was then placed in a Que with a wait time of over 30 mins. It appears Vodafone has adopted the Sol Trulio business model.
8351 Someone from QLD thinks vodafone is POOR Reception!! at 29 Dec 2010 12:18:51 PM
Living on the northside of Brisbane (5mins from the tower) I can be sitting in my lounge room and watch the reception go from full bars to nothing to 2 bars within a space of about 5 minutes. I have never had a problem with coverage from vodafone in the past but since switching from pre-paid to contract have had nothing but.
As I type I have my partners and my phones side by side; he has 4 bars (but the data & phone are still lagging) and I have nothing.
My partner relies on his mob for work as he is a driver and gets all his jobs sent to him via text and email. Feel sorry for the poor person sitting at the airport waiting because he hasn't received the job.
It's about time that Vodafone actually start really listening to the complaints and do something about it
As I type I have my partners and my phones side by side; he has 4 bars (but the data & phone are still lagging) and I have nothing.
My partner relies on his mob for work as he is a driver and gets all his jobs sent to him via text and email. Feel sorry for the poor person sitting at the airport waiting because he hasn't received the job.
It's about time that Vodafone actually start really listening to the complaints and do something about it
8342 Someone from QLD thinks vodafone is Extremely a fail! at 29 Dec 2010 12:13:18 PM
for the previous few weeks i cannot make or receive any calls from my house. i have never had any issues with reception before and this is happening to everyone i know with vodafone except not as bad as mine...
hurry up vodafone and fix it! im almost due to finish my contract and i will NOT be re-signing with vodafone!
hurry up vodafone and fix it! im almost due to finish my contract and i will NOT be re-signing with vodafone!
8336 Someone from QLD thinks vodafone is Chart topping! at 29 Dec 2010 12:05:55 PM
Changed from Telstra to Vodafone at the beginning of the year....Bad mistake! No reception in Buderim and Golden Beach with little in between. Just manage a day before my battery karks it as it searches for reception most of the day. Travel for work (Mackay, Weipa, Dalby and Dysart) and get no reception so now I have a prepaid Telstra phone just for work so I can contact family and friends....just another expense! As far as I'm concerned this is a failure to provide just the BASIC service expected from a telco. Once my contract is done I will NEVER sign with Vodafone again. No wonder we will lose the ashes with sponsers like Vodafone.
8334 Someone from QLD thinks vodafone is yes at 29 Dec 2010 12:04:25 PM
they keep telling me to swap to the GPRS network instead of 3G, also got told they credited my account of $40 AND STILL got my bill for $79, ask what it is all about they cant help me, i get past back and froth to POOR english speaking people. What the hell do we paid for....
8326 Someone from QLD thinks vodafone is MMS takes 3 days to arrive at 29 Dec 2010 11:57:47 AM
It tool 3 days for a MMS to reach my phone. My daughter sent a lovely picture of my grandaughter with christmas greetings to all our family members, those fortunate enough to NOT be on Vodafail got thier picture within a few minutes mine arrived 8:16am on the 28th of December!!!
8324 Someone from QLD thinks vodafone is dissapointing at 29 Dec 2010 11:55:17 AM
I got a new contract in July 2009 and an LG Prada phone. Vodafone then offered me a wireless internet USB with 3mths free. I later found out that the three mths were the 3rd, 8th and 13th mths of my contract, which I wasn't informed of so I rang them and they changed it to the first three mths for me. The internet worked great for a while then I moved to Perth and it dropped out every 2mins. I rang vodafone to fix this and they told me it's the house I was living in, long story short I went to a vodafone store in Perth and asked them to cancel the contract because it wasn't working and I needed internet urgently, after 2hrs of me convincing them it didn't work correctly they eventually agreed to cancel the contract and I returned the USB in ~Nov 2009.
I was also having problems with my phone at the same time, dropped calls, missed calls and calls that don't come through and sms's not getting through for days. In June 2010 I began getting other peoples voice mail messages, I rang and told them but they told me they cant see this happening "it happened". Vodafone's solution to me having dropped calls or low signal was to turn off the 3G and put onto 2G - this means that I was paying for a 3G service and only got a 2G service. I admit that the 2G was much better and I had less drop outs and I could hear the callers better. But I didn't pay for a 2G service or phone. Vodafone have tried many solutions to fix my problems like, replace the sim, replace the phone, which I did, I got an iPhone 3G.
The last straw was when I had broken the car key and was stranded, I rang my mum and she was going to bring me the spare key. I waited 30mins and thought this is taking too long for her to call me when she arrived. I rang her and she said she'd been calling me and the calls were going to message bank. I didn't move, I didn't call anyone because I was waiting for this very important call that never came. I reported this immediately to a local Crazy Johns store, who I was already talking to to get my phone service fixed.
I'd finally had enough, rang and rang and rang, and got the contract cancelled in Nov/Dec 2010, but I had to return the phone and they told me I needed to send them the iPhone - not the LG - unbelievable. I didn't, I only sent them the LG phone. I have a few problems with this, 1) I have paid for half the phone so don't I own half of it? they can't reuse it either. 2) I was told to pay $100 to cancel the contract and not send them the phone. 3) I have since been sent a bill for over $600 which I queried, they said they haven't connect the return of the phone with accounts. I wonder if I'll get another bill?
I just agreed to send them the phone to get out of this contract and have my calls come through.
I have records and details of my complaints.
I was also having problems with my phone at the same time, dropped calls, missed calls and calls that don't come through and sms's not getting through for days. In June 2010 I began getting other peoples voice mail messages, I rang and told them but they told me they cant see this happening "it happened". Vodafone's solution to me having dropped calls or low signal was to turn off the 3G and put onto 2G - this means that I was paying for a 3G service and only got a 2G service. I admit that the 2G was much better and I had less drop outs and I could hear the callers better. But I didn't pay for a 2G service or phone. Vodafone have tried many solutions to fix my problems like, replace the sim, replace the phone, which I did, I got an iPhone 3G.
The last straw was when I had broken the car key and was stranded, I rang my mum and she was going to bring me the spare key. I waited 30mins and thought this is taking too long for her to call me when she arrived. I rang her and she said she'd been calling me and the calls were going to message bank. I didn't move, I didn't call anyone because I was waiting for this very important call that never came. I reported this immediately to a local Crazy Johns store, who I was already talking to to get my phone service fixed.
I'd finally had enough, rang and rang and rang, and got the contract cancelled in Nov/Dec 2010, but I had to return the phone and they told me I needed to send them the iPhone - not the LG - unbelievable. I didn't, I only sent them the LG phone. I have a few problems with this, 1) I have paid for half the phone so don't I own half of it? they can't reuse it either. 2) I was told to pay $100 to cancel the contract and not send them the phone. 3) I have since been sent a bill for over $600 which I queried, they said they haven't connect the return of the phone with accounts. I wonder if I'll get another bill?
I just agreed to send them the phone to get out of this contract and have my calls come through.
I have records and details of my complaints.
8314 Someone from QLD thinks vodafone is drop out at 29 Dec 2010 11:46:01 AM
As above drop out is my main problem -one in 5 calls on my blackberry drops out ,does not seem to be confind to any particular area although is worse caling or reseiving interstsate.
I also have problems conecting with my wireless internet laptop,which can take up to5-10 min.after several attempts.
After complaining to support many times the result has been sugestions & excuses
I also have problems conecting with my wireless internet laptop,which can take up to5-10 min.after several attempts.
After complaining to support many times the result has been sugestions & excuses
8301 Someone from QLD thinks vodafone is Poor at 29 Dec 2010 11:34:00 AM
Wireless user in Brisbane in an elevated position with a clear view of the city and my reception has been terrible ever since purchasing this option, when travelling regionally reception seems to be hit and miss as well. I use a Telstra wireless for my work and it's 10 times better no matter where I am.
8282 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 11:15:03 AM
I live in Brisbane city and do not receive network coverage in my home. This is a joke as I am not living in the bush. I have to try and move around the house to get a signal. Max bars I receive are 1. Because the coverage is so bad I have also had to for the first time in approx 5yrs have a landline connected. Also as part of the service I pay for I am actually unable to get inet access and the little wheel just spins around & around.. am fed up with watching this and being unable to use the service I pay for. Sometimes I will try to make a call and it just won't connect until after 5 attempts. Text messages are also a big problem! Sometimes it will take 2hrs to receive a text from friends. One weekend my phone just kept texting the same message to my friend over 20 times during the day.
The customer service is appalling from the shops to that stupid voice recorded "Lara" and I am sick of trying to explain to someone in Egypt my problems and where I live
The customer service is appalling from the shops to that stupid voice recorded "Lara" and I am sick of trying to explain to someone in Egypt my problems and where I live
8281 Someone from QLD thinks vodafone is 10outta10 for fail at 29 Dec 2010 11:14:53 AM
#7263 here again. I forgot to mention that it also took over 12mths to change my surname with vodapain. They just do not listen or heed new info uploaded on website which by the way often was offline in late 09 early 2010.
8271 Someone from QLD thinks vodafone is Constantly at 29 Dec 2010 11:03:57 AM
Up unti a couple of days ago no problem now my Internet & reception is constantly dropping out even when phone is in the same spot!!! What the!!!!
8269 Someone from QLD thinks vodafone is very at 29 Dec 2010 11:02:51 AM
no reception
8263 Someone from QLD thinks vodafone is Maximum Fail at 29 Dec 2010 10:53:18 AM
General poor reception, calls dropping out MMS photos taking longer than 24 hours to reach my wife and friends who, by the way, are all on vodafone or three.
8259 Someone from QLD thinks vodafone is at 29 Dec 2010 10:48:51 AM
No service, messages sometimes delayed by hours, calls dropping out, phone shows full signal but cant make calls, contacts trying for up to 4 days to finally get through. Tried to get thru to customer service from a public phone and put on hold for over 35 minutes, so went to a vodafone store some 30 kms away, only to be told my phone was fawlty. Produced phone and to their astonishment it worked. Told me they couldnt help and to ring customer service.
8252 Someone from QLD thinks vodafone is bad coverage and drop out kings at 29 Dec 2010 10:42:36 AM
i have to divert my phone to differnt carrier just to recive call's to my business number that will VF
i have been with this company for over 14years every day i have many drop out's and network unavailable when in Wide Bay region
i have been with this company for over 14years every day i have many drop out's and network unavailable when in Wide Bay region
8246 Someone from QLD thinks vodafone is Total Fail at 29 Dec 2010 10:34:16 AM
I've suffered the same problem as most of you. The very poor to absolutely no internet coverage and when you do finally connect it drops out repeatedly!! A useless service I've had to continue paying for over the last 24 months as you cannot exit the contracts. Same goes for the mobile phone account... no coverage, calls dropping out, delayed or totally missed texts and voice messages. So frustrating!! I JUST WANT OUT!!!!!
8245 Someone from QLD thinks vodafone is Very Fail! at 29 Dec 2010 10:30:55 AM
How are we supposed to call 1555 to lodge the complaint if there is no service?
8243 Someone from QLD thinks vodafone is Very at 29 Dec 2010 10:30:18 AM
I live in the city - right smack in the middle of Brisbane - there should be NO EXCUSE for lack for coverage but I have had so many calls drop out, I've lost count. I have had days where the 3G has been sooooo painfully slow, I couldn't load my email! Did I mention I live right smack in the middle of Brisbane?!
8242 Someone from QLD thinks vodafone is useless at 29 Dec 2010 10:28:05 AM
Was in charleville central qld for 5 weeks repairing flood damaged homes.Voda phone was no signal from chinchilla , so i had no internet or phone available so i then had to purchase a telstra pre paid phone to run my construction business,for a 5 week period,there internet service is slow and basic even when u have great signal which of coarse is very rare!Bring on the class action!!!
8239 Someone from QLD thinks vodafone is SMS Fail at 29 Dec 2010 10:24:25 AM
about 6 months ago, i got a call and then repeated sms's from an asian lady i could not understand, asking me to stop sending her sms's and harrassing her.
this went on for days. I asked her to stop calling and messaging because i don't know her number nor had i ever messaged it or called it.
then she sent me some of the messages. they were sms's i had sent my wife around the birth of our daughter, close to 6 months before that.
my wife got those messages at the time, but for some reason vodafail decided to hang onto those messages and send them to some random person 6 months later.
thanks for the privacy vodafail.
this went on for days. I asked her to stop calling and messaging because i don't know her number nor had i ever messaged it or called it.
then she sent me some of the messages. they were sms's i had sent my wife around the birth of our daughter, close to 6 months before that.
my wife got those messages at the time, but for some reason vodafail decided to hang onto those messages and send them to some random person 6 months later.
thanks for the privacy vodafail.
8229 Someone from QLD thinks vodafone is 100% FAIL at 29 Dec 2010 10:14:52 AM
Living on the Sunshine Coast...NO RECEPTION!!! So frustrating after numerous calls to Vodaphone...they say they don't promise reception in houses...but why do we have to walk onto the road to talk!!! Messages not received...phone drops out mid conversation. We will not be renewing our contracts!
8228 Someone from QLD thinks vodafone is at 29 Dec 2010 10:13:45 AM
account being paid amount fron a couple hundred to a couple thousand ova nite
8226 Someone from QLD thinks vodafone is FAILED BIG TIME at 29 Dec 2010 10:11:31 AM
I always though something was weird when alot of my friends are asking me about the SMS which i havent been getting or getting them days later after they ask me about it. Im constantly unable to pick up phone calls or my calls would go straight to message bank when im sitting right in front of the phone. My clients tell me im very hard to get a hold of and they stopped looking for me at times in emergency. I work right next to the RBH and there are specific spots with on reception on Vodaphone here. Also on the way home everyday there are spots on the SE Freeway where the phone will guarenteed to disconnect me from the calls im on everday. The basics of having a mobile phone is to be able to make and receive calls. If vodaphone cant even provide that they why are they allowed to be in business?
8218 Someone from QLD thinks vodafone is no customer service at 29 Dec 2010 10:00:57 AM
I sent an email to Vodafone and got the below response... I followed the instructions and called the provided 1300 number but it was NOT the disconnections department but the general contact line. The woman who answered the phone was very polite but but had no idea of Who 'Lara' was. She put me on hold to find the right area for me.. when she returned SHE SAID SHE TALKED TO SOMEONE IN THE RIGHT AREA AND EXPLAINED THE SITUATION AND SHE IS PUTTING ME RIGHT THROUGH TO THIS PERSON.... I WAS THEN ON HOLD FOR 20 MINUTES AND GAVE UP.
The handling of my complaint is totally unacceptable!!
My email to Vodafone:
Hi,
I have been very frustrated over the past months with poor service from my Sydney Elizabeth Bay address. However it wasn't too much worse than the Optus service I swapped over from.
I have now moved to 6-8 Oxley Ave in Redcliffe QLD and the service level is way below acceptable. I have a problem with 90% of calls. Either the call won't connect at all or the reception is so poor I can't understand a think or the call drops out half way through. About 40% of the time people try and call me it goes straight to voice mail.
I rely on my Mobile for business and this is not acceptable service by any standard.
I want Vodafone to let me out of the contract and take the phone back at no penalty.
I am very frustrated by now and need to let you know I will pursue this relentlessly in public and legal if necessary.
Please reply within 14 days.
Kind Regards
Pierre
Vodafone's response to me:
Dear
Thank you for your email.
Unfortunately we are unable to assist with disconnections or contract rescinds via this medium.
Please phone our disconnections team to arrange by phoning 1300 650 410. When you are connected to Lara, please quote "cancel my service".
Our disconnections team are available 8:00 am to 8:00 pm Monday to Friday and 9.00 - 5.30 Weekends and public holidays.
I look forward to hearing from you should you require further assistance.
Kind regards,
The handling of my complaint is totally unacceptable!!
My email to Vodafone:
Hi,
I have been very frustrated over the past months with poor service from my Sydney Elizabeth Bay address. However it wasn't too much worse than the Optus service I swapped over from.
I have now moved to 6-8 Oxley Ave in Redcliffe QLD and the service level is way below acceptable. I have a problem with 90% of calls. Either the call won't connect at all or the reception is so poor I can't understand a think or the call drops out half way through. About 40% of the time people try and call me it goes straight to voice mail.
I rely on my Mobile for business and this is not acceptable service by any standard.
I want Vodafone to let me out of the contract and take the phone back at no penalty.
I am very frustrated by now and need to let you know I will pursue this relentlessly in public and legal if necessary.
Please reply within 14 days.
Kind Regards
Pierre
Vodafone's response to me:
Dear
Thank you for your email.
Unfortunately we are unable to assist with disconnections or contract rescinds via this medium.
Please phone our disconnections team to arrange by phoning 1300 650 410. When you are connected to Lara, please quote "cancel my service".
Our disconnections team are available 8:00 am to 8:00 pm Monday to Friday and 9.00 - 5.30 Weekends and public holidays.
I look forward to hearing from you should you require further assistance.
Kind regards,
29 Dec 2010 10:04:29 AM: 'Lara' is the name they give to their quaint 'recorded message' lady.
29 Dec 2010 10:47:47 AM: wow this is extremely rude response.. these big telcos are protected and there is no respect for consumers whatsoever.. we should all cancel our contracts for this pathetic service... why should we be paying for the poor service they are offering?? the least they can do is to release us from the contract!!! there is no penalty on them regardless of the fact that we have been suffering but they are so blatantly in denial and insisting not to release us from the contracts!!!!
who is protecting us consumers from these giant telcos who dont give any consideration whatso ever to their obligations?????????????????????
who is protecting us consumers from these giant telcos who dont give any consideration whatso ever to their obligations?????????????????????
8209 Someone from QLD thinks vodafone is very at 29 Dec 2010 09:50:31 AM
There is no customer back up. To them you are a number on the bottom line. I was with them and had the same masses of problems until I did my own digging and found that where I am they rent 2 megabytes of an 8 megabyte system. At 32 k per line that means 250 connections and after that anyone trying to connect gets booted or "Network Busy". After numerous calls to them I found this out by a Telstra tech. Vodafone denied all this though and insisted I send for another Sim card as mine was "faulty." Yeah a passive device faulty. I had to change carrier and they made me pay my plan out instead of letting me out of the contract from lack of service. They have no integrity and deserve everything they are going to get.
8204 Someone from QLD thinks vodafone is Very at 29 Dec 2010 09:46:38 AM
I have had an account with this company for over ten years with no plan, I elected to go onto a plan due to the fact I also required another two phones for family, I also wanted one bill. this process took me one hour at a retail shop, 6 months later still have not done what I asked, I have pushed arround from department to another put on hold, dropped out calls they do not return calls. I have an expectation of customer service there is none. Sell a contract next move on, they can not get the contract right. I said I would take my buinses elsewhere, they said they would take legal action against me and they also said they will ensure my credit history will be effected. I'm happy to be apart of any class action.
8197 Someone from QLD thinks vodafone is going downhill faster than usual at 29 Dec 2010 09:41:21 AM
I have been with vodafone for over 4 years. For the first 3 & 1/2 years their reception and customer service were spot on. Over the last 6 months however, myself and my partner find that a lot of our calls constantly drop out, some txt take hours to send and when they arrive, two or three of the same message are received. I have tried to upgrade my plan to a bigger monthly cap, and in store staff pretty much said the only thing they can do is start new plans, they were no help at all. When I did call Vodafone I was on hold on 3 occasions for just over an hour each time. I never got through to them as the first two I gave up waiting and the 3rd time I was disconnected. Will be going elsewhere when my contract is up in 2 months.
8196 Someone from QLD thinks vodafone is CONSISTANTLY FAILING at 29 Dec 2010 09:39:17 AM
AT HOME ABSOLOUTELY NO RECEPTION WHATSOEVER (GOODNA) SOMEDAYS IT TAKES HOURS JUST TO SEND A TXT AND WHEN I DO GET RECEPTION WHEN OUT AND ABOUT I GET THE ANNOYING ECHO OF MY OWN VOICE AND CONSTANT DROPOUTS.ALL OTHER MOBILE PHONES HAVE RECEPTION AT MY HOUSE BYE BYE VODAFONE (THERES A TOWER ABOUT 600 METRES AWAY FROM MY HOME)
8185 Someone from QLD thinks vodafone is fail. at 29 Dec 2010 09:24:07 AM
My Iphone 3GS consistantly drops out with three on the vodafone network for long periods of time. There are only certain rooms in my house I can get reception; Living in suburban Brisbane.
8184 Someone from QLD thinks vodafone is No signal/ no calls no txt at 29 Dec 2010 09:23:57 AM
3 vodafone mobiles... Not one will work... Contact centre cuts you off. No response to emails. T his is the worst I have ever known
8175 Someone from QLD thinks vodafone is unfair trade at 29 Dec 2010 09:18:35 AM
One friend of mine who is currently working in Vodafone/3 store told me that all iphone 4 handsets are now kept for new customers in order to achieve their "monthly target".Existing customers who want to upgrade to iphone 4 have no chance at all to get iphone 4 from Vodaphone stores. I have been waiting for upgrading my Nokia N95 8G to iphone 4 for more than 3 month but they still declare they have no stock. At the same time, in their back office of each store, new handsets of iphone 4 are in a pile for new connect. It is unfair for the loyal existing customer like me!
29 Dec 2010 09:20:11 AM: this is true, when i went to purchase a new mobile the other day and asked about the iphone, they would not tell me if it was available or not until i told them i was a new customer!
5 Jan 2011 06:04:15 PM: The story goes as following for me...
28/12/2009 - iphone 3G on a 24 month $79 cap.
Around 3 months before termination of the contract I go to a Vodafone store in order to find out how I could upgrade to an Iphone 4. I decide to wait for the last 3 months as it comes for free.
When I reach the last three month period, I go to Vodafone Crown Casino and ask for an Iphone 4 - they have run out of stock. No worries, I ask the guy in the store to put one on the side when new stocks turns up and to call me back so we can upgrade. This guy, takes a blank piece of paper and puts down my name and my telephone number - no more than this. Suspicious, I ask him to put a note in the system in my customer file. He does not and assures he will call back. I walk out of the store convinced I will not be called back.
A few weeks have passed, I am at work (I have not received a phone call from Crown), I receive a phone call from Vodafone Call centre and they start talking about an upgrade. I am busy at work and ask them to call me back after work (around 6PM).
One week goes by, No one called back, I decide to go to Crown Casino and find out why I am still 'on Hold' for an iphone. I ask the staff if they have any in stock - answer is no. Next question is naturally, when are you expecting a new batch? They don't know. A bit disappointed, I ask if they have recently received any in store, she replies shamelessly 'yes'. A bit angry, I then ask why they have not rung me. 'Sorry, we no longer call customers on a waiting list' is the answer I am given!
I go back home and decide to give a call to Lara who will be of some precious help!!! he he
After one hour on Hold, I get a lady to whom I expose the Crown Casino issue as well as the Telephone salesman that had not called me back. I ask her to have a look through the note in my file. The salesman had written that I told him I would call back for the upgrade... Hmmm, then I get p@^%ed off. I ask this lady to proceed right away to the upgrade. Answer is 'No, we cannot do any iphone upgrade over the telephone you need to go to a vodafone store'. Finding the situation ridiculous, I ask her to put me through to her manager. After a few minutes on Hold, she tells me someone will call back within the next 5 minutes as he is currently busy. No need to say that no one rang.
The following Saturday, I go to another Vodafone Store on Elisabeth Street in Melbourne CBD. They do have iphones in store!!! Woaw, I am eventually going to get the Iphone 4! Well, everything goes well, until the salesman tells me that as an existing customer, I cannot proceed to an Iphone upgrade as the product stock is currently low and a new Vodafone Policy (from that same Wednesday) only allows new customers to get the Iphone 4. I explain this guy everything I mentioned in this post, with sympathy he goes to have a chat to her manager who refuses. He offers me to ring Customer care, 1st to find out why the manager who was supposed to ring me back earlier during the week did not call me back and, 2nd to get the upgrade over the phone. After 30 minutes over the phone, the staff over the phone tells him a manager will call me back before the end of the afternoon. Knowing that the chances that no one calls me back, I tell the guy in store that I will pop in before the store closes. He agrees. Around 3PM, no calls whatsoever. I go to the store and have a chat to that same guy, who confessed that he was not surprised. He tried one more time with her manager who once again coldly says no. We call customer care once again and we ask to be put through to Priority care... another 30 minutes to wait - where is the priority? We are notified that within the next 15 minutes someone is going to call back. And so it happened.
We explain the issue once again and then, I am just asked to wait keep ringing until the iphone becomes available. I decide to cancel my plan when it comes to its end, she does not see any issue with this she even gives my my customer number so I can port my number to any carrier. Woaw, I am so shocked by this level of customer service.
I then went to Telstra and Optus where they had stock, but as temporary resident on a 457 visa, the plans were much more expensive and did not include international phone calls.
So here we are, lately I popped into a Vodafone store where a lady gave me a piece of paper. Vodafone has put a special number for existing customers who want to upgrade to an iphone or a HTC desire or a Samsung Galaxy. I gave a call, to place the order where the dodgy sales lady tried to sell me a $100 plan because the phone was free. Being now on a $69 plan, the 32GB cost $5 a month - Rough calculation, it is cheaper to stay on the plan I am at the moment - even if the phone costs me $5 per month. Are they also trained to take people for idiots? After 10 minutes battling with her - she was really insisting, I manage to get the pre-order. She tells me that I will be rung back before 10/01/11 in order to tell me when the iphone will be available, until then I am free to walk away.
If no answer from them by the 9/01, I will call to cancel and may buy it outright.
Also, my service is really poor too, I just thought, it was coming from my old iphone.
Good luck to you all and I feel sorry if there are some mistakes in this message - English is not my mother language.
28/12/2009 - iphone 3G on a 24 month $79 cap.
Around 3 months before termination of the contract I go to a Vodafone store in order to find out how I could upgrade to an Iphone 4. I decide to wait for the last 3 months as it comes for free.
When I reach the last three month period, I go to Vodafone Crown Casino and ask for an Iphone 4 - they have run out of stock. No worries, I ask the guy in the store to put one on the side when new stocks turns up and to call me back so we can upgrade. This guy, takes a blank piece of paper and puts down my name and my telephone number - no more than this. Suspicious, I ask him to put a note in the system in my customer file. He does not and assures he will call back. I walk out of the store convinced I will not be called back.
A few weeks have passed, I am at work (I have not received a phone call from Crown), I receive a phone call from Vodafone Call centre and they start talking about an upgrade. I am busy at work and ask them to call me back after work (around 6PM).
One week goes by, No one called back, I decide to go to Crown Casino and find out why I am still 'on Hold' for an iphone. I ask the staff if they have any in stock - answer is no. Next question is naturally, when are you expecting a new batch? They don't know. A bit disappointed, I ask if they have recently received any in store, she replies shamelessly 'yes'. A bit angry, I then ask why they have not rung me. 'Sorry, we no longer call customers on a waiting list' is the answer I am given!
I go back home and decide to give a call to Lara who will be of some precious help!!! he he
After one hour on Hold, I get a lady to whom I expose the Crown Casino issue as well as the Telephone salesman that had not called me back. I ask her to have a look through the note in my file. The salesman had written that I told him I would call back for the upgrade... Hmmm, then I get p@^%ed off. I ask this lady to proceed right away to the upgrade. Answer is 'No, we cannot do any iphone upgrade over the telephone you need to go to a vodafone store'. Finding the situation ridiculous, I ask her to put me through to her manager. After a few minutes on Hold, she tells me someone will call back within the next 5 minutes as he is currently busy. No need to say that no one rang.
The following Saturday, I go to another Vodafone Store on Elisabeth Street in Melbourne CBD. They do have iphones in store!!! Woaw, I am eventually going to get the Iphone 4! Well, everything goes well, until the salesman tells me that as an existing customer, I cannot proceed to an Iphone upgrade as the product stock is currently low and a new Vodafone Policy (from that same Wednesday) only allows new customers to get the Iphone 4. I explain this guy everything I mentioned in this post, with sympathy he goes to have a chat to her manager who refuses. He offers me to ring Customer care, 1st to find out why the manager who was supposed to ring me back earlier during the week did not call me back and, 2nd to get the upgrade over the phone. After 30 minutes over the phone, the staff over the phone tells him a manager will call me back before the end of the afternoon. Knowing that the chances that no one calls me back, I tell the guy in store that I will pop in before the store closes. He agrees. Around 3PM, no calls whatsoever. I go to the store and have a chat to that same guy, who confessed that he was not surprised. He tried one more time with her manager who once again coldly says no. We call customer care once again and we ask to be put through to Priority care... another 30 minutes to wait - where is the priority? We are notified that within the next 15 minutes someone is going to call back. And so it happened.
We explain the issue once again and then, I am just asked to wait keep ringing until the iphone becomes available. I decide to cancel my plan when it comes to its end, she does not see any issue with this she even gives my my customer number so I can port my number to any carrier. Woaw, I am so shocked by this level of customer service.
I then went to Telstra and Optus where they had stock, but as temporary resident on a 457 visa, the plans were much more expensive and did not include international phone calls.
So here we are, lately I popped into a Vodafone store where a lady gave me a piece of paper. Vodafone has put a special number for existing customers who want to upgrade to an iphone or a HTC desire or a Samsung Galaxy. I gave a call, to place the order where the dodgy sales lady tried to sell me a $100 plan because the phone was free. Being now on a $69 plan, the 32GB cost $5 a month - Rough calculation, it is cheaper to stay on the plan I am at the moment - even if the phone costs me $5 per month. Are they also trained to take people for idiots? After 10 minutes battling with her - she was really insisting, I manage to get the pre-order. She tells me that I will be rung back before 10/01/11 in order to tell me when the iphone will be available, until then I am free to walk away.
If no answer from them by the 9/01, I will call to cancel and may buy it outright.
Also, my service is really poor too, I just thought, it was coming from my old iphone.
Good luck to you all and I feel sorry if there are some mistakes in this message - English is not my mother language.
8166 Someone from QLD thinks vodafone is Wonders why a communication company cant communicate at 29 Dec 2010 09:10:40 AM
I have been with Vodafone for many years however over the last 4 months have had very unreliable service.. Calls constantly fail and cut out,Emergency calls only and internet on my blackberry ( the reason I need this phone is internet ) is extremely slow or non existent.
I have called so many times waiting on hold for almost an hour each time for the first 6 times to be told " there were NO coverage issues! " This btw is AFTER all the Vodafone shops admitting there were coverage issues.
Then after several lengthy coverage checks with a team leader taking two weeks to complete ( was told 3 days ) again to be told there is NO issue. This has been going on for 4 months!
I want out of this unreliable, incompetent company as they are breaching their contract with me and many others.
I manage to pay my bill on time every time and I expect "service" for that fee.- Too much to ask for VodaFAIL?
I have called so many times waiting on hold for almost an hour each time for the first 6 times to be told " there were NO coverage issues! " This btw is AFTER all the Vodafone shops admitting there were coverage issues.
Then after several lengthy coverage checks with a team leader taking two weeks to complete ( was told 3 days ) again to be told there is NO issue. This has been going on for 4 months!
I want out of this unreliable, incompetent company as they are breaching their contract with me and many others.
I manage to pay my bill on time every time and I expect "service" for that fee.- Too much to ask for VodaFAIL?
8162 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 09:08:30 AM
I am a doctor who relies on good mobile service. I spend $114 a month on a Vodafail plan and have done for >12 months and another 10 months to go before I can end the contract. I hardly use the service because of its poor coverage. Initially I complained and a very helpful Vodafone staff member said I could cancel the contract. Later that night with no warning my service was cut off whilst I was on call at the hospital. I was put through to 'customer renetion' and was blackmailed into keeping the contract - he would reconnect me there and then if I would promise not to cancel the contract!! He had me over a barrell because I needed the service, albeit very unreliable whilst on call that night". I did nothing further at the time and signed up with Telstra the next day. So I have two contracts at present coating $264 a month - Telstra works perfectly well where Vodafail doesn't. I would very much like to join the class action. Dr Miles Meyrick Queensland
8157 Someone from QLD thinks vodafone is Very at 29 Dec 2010 09:06:30 AM
Sunshine Coast, a major tourist area. Have to leave house to get phone reception. Mobile Broadband can't receive anything! Was promised major improvement this year....2 days to go.
Husband uses Telstra, reception 100%.
Husband uses Telstra, reception 100%.
8153 Someone from QLD thinks vodafone is Very at 29 Dec 2010 09:03:22 AM
Maximum 1 bar most of the time none. Message continually popping up saying carrier lost. Also have a Telstra work phone and it is always on 4-5 bars. I went with Vodafone as I was under the impression they used the same towers as Telstra but this it obviously false. Worst service I have ever seen from a mobile provider.
29 Dec 2010 10:22:33 AM: I doubt there is a need to call people idiots...you rude person.
8152 Someone from QLD thinks vodafone is absoloutly ridiculous! at 29 Dec 2010 09:03:14 AM
Ive been with vodafone for 5 years now and have always had problems!!! I always drop out of reception and 'error in connection' always comes up when i try to make a phone call. I have to try time after time to finally get through to family!! Its getting to the point now that im thinking of switching companies!
8151 Someone from QLD thinks vodafone is at 29 Dec 2010 09:02:03 AM
Could it get worse???? I have just tried to login to MYVODAFONE on their website. Firstly it wouldn't take my password...so I clicked onto "forgot my password". It then asked for my mother's maiden name. IT REJECTED IT!!! I then did the same with my partners account and it has done exactly the same thing. Looks like there are problems with Vodafone across the board!
8150 Someone from QLD thinks vodafone is Contract breach by Vodafone at 29 Dec 2010 09:01:36 AM
12 months in to a 24 month contract, Service has always been the same. SMS take days to send/receive, Pxt msg take longer if they will send at all. Voice msg are also delayed. Have often had complaints from people trying to contact me that they cant get through or that they left voice msg that i never received.Reception when it is available drops in and out. All in all I'm over Vodafone. If I wasn't on a contract, I would have changed providers ages ago.
8145 Someone from QLD thinks vodafone is i never get service at 29 Dec 2010 08:59:49 AM
i never get service i have to have no bars on my vodafone to send a text or to make a call if i do have full bars it's telling me only emergancy calls can be made at this time . i have to walk around my house and yard to get no service or bars on my phone . i just wish i could get the service i pay for .. i have tryed contacting vodafone but they have told me i live to close to power lines i live on the bruce highway for god sake i just want to be able to make calls with my phone with full bars is that to much to ask..........
8140 Someone from QLD thinks vodafone is i never get service at 29 Dec 2010 08:56:05 AM
i never get service i have to have no bars on my vodafone to send a text or to make a call if i do have full bars it's telling me only emergancy calls can be made at this time . i have to walk around my house and yard to get no service or bars on my phone . i just wish i could get the service i pay for .. i have tryed contacting vodafone but they have told me i live to close to power lines i live on the bruce highway for god sake i just want to be able to make calls with my phone with full bars is that to much to ask..........
29 Dec 2010 08:58:55 AM: you would think it was so but it is not
8136 Someone from QLD thinks vodafone is despicable / untruthful at 29 Dec 2010 08:54:05 AM
No signal. took months to finally get someone to listen to me. calls were logged via email and never heard from anyone. When I rang, if I had a buck for every 'sorry' I heard, I reckon I could buy a small country. Customer service is totally non existent.
8133 Someone from QLD thinks vodafone is Very Fail at 29 Dec 2010 08:53:31 AM
I live on the out skirts of Townsville QLD. I have experienced alot of call cut outs and can't get on to the internet with out waiting ages for it to connect to each page. But what really gets me is i pay good money and get shit service but have to pay my full bill. I'll call customer care and be swiched from one person to the next but with a 20 min wait between! NOT good customer service at all. Not happy with this phone company at all they really need to smartin there act up or noone will use them.
8131 Someone from QLD thinks vodafone is Fail beyond compare at 29 Dec 2010 08:51:19 AM
On top of not having coverage in the city centre of a capital city, i have had my bill screwed up last 3 times, I keep getting paper bills and texts to say they are unable to email my bill due to something to do with my email. So I call vodafone after waiting 1 hr & 40 mins, am told email is already set up and I will need to do back in que to speak with a data operator. No way. Call another day, wait 50 min they email my bill to me and get rid of random charges. Get another txt yesterday to at again unable to email my bill and it's over charged again....so looks like I'm calling again....
8129 Someone from QLD thinks vodafone is Extremely Unreliable at 29 Dec 2010 08:49:23 AM
I have been experiencing call drop-outs for months and usually have to call the person back to let them know I didn't hang up on them. I am a pre-paid customer and the call drop outs make me use my credit up faster than usual. Over christmas has been shocking and I have often had no network messages for prolonged periods of time. I have 3 children and am a single mother and my phone is my lifeline to them when I am at work or out and about, and it is stressful knowing that I cannot rely on the phone service, for my children could be trying to call me for an emergency and unable to reach me. Not to mention the extremely loud beeping that comes out of nowhere right in my ear when the call drops out, have been having headaches and ringing in my ears. Calls drop out approximately 12 times a day. Unbelievably annoying, frustrating and very poor service. It is unnacceptable.
8128 Someone from QLD thinks vodafone is Hello Telstra!!! at 29 Dec 2010 08:49:09 AM
I live in Cairns City and there are pockets that it does work across town but when I am work One street off the Esplanade I get no coverage at all and at home Cairns North i have to stand at the back of the house........On top of that Lara should be sacked.... i am so pee'd off that i have already been on the phone for 20 mins with Lara then have to explain myself to customer service agent who does little to understand or help... Out of Contract in Feb moving over to Telstra who i know have good coverage