Internet keeps dropping out - DNS lookup fails time after time. Server closes connection without sending data, browser times out because response too long..... Vodafone need to URGENTLY resolve Internet Gateway issues with THEIR ISP. Too few ports available or what? The network is always OK but the Internet connection is a BIGTIME FAIL!! My wireless Telstra connection just hoons along with no slowdown, but I signed up with Voda 'cos their mobile data rates are more civilized. I want Vodafone to honour its contract with me by supplying continuous data. Like I said, their High Speed network is OK, just the Internet connection sucks - a gateway issue, not a network issue. Please get this right & stop blaming it on network upgrading which is NOT the root cause. I reiterate, Voda's Internet Gateway is the bottleneck - PLEASE, PLEASE FIX IT!!!

I needed a new phone and ported my service from 3 to vodafone on a Sunday. I was told the service should be active within 24 hours and to ring vodafone customer service if it wasn't connected by noon the next day, i.e. monday.

I waited until Tuesday morning before contacting vodafone customer service, waited on hold for 20 minutes. When I got to speak to someone that person told me they would transfer me to their connections team. That person then hung up on me.

I returned to the store where I got the phone to seek their assistance. After 30 minutes I was told that it would take another 24-48 hours to connect my service, because they had thousands of iphones to be registered.
I told them that this delay was not acceptable and asked for the contract to be cancelled. I was told that this was not possible. At this point I threw the phone on the floor, tore up the contract and walked out.
Good luck to vodafone in getting any money out of me. I will be going elsewhere for my new phone.
Vodafone can kiss my 4king azz.

I have a Huawei Pocket WiFi 2. It connects OK to my home computers/devices. It connects OK to Voda's data network. Voda's data network DOES NOT CONNECT CONSISTENTLY with the Internet. It goes fast-slow-slower-STOP-wait-slow-slower-stop-slow-STOP-wait-slow etc... Pages perpetually time out in my Chrome or my Firefox browsers, DNS lookup failed, server shut down without sending data etc, etc. There is no firewall issue with my machine. Telstra mobile data just hoons along when I use my back-up prepaid Next-G pocket Wifi unit. Vodafone says they have no faults/issues with their data service(well....according to their Indian Helpdesk)...... THEY DO!!!! VODAFAIL BIGTIME!!!

Vodafone offered to renew my contract and supply me with a 16G iPhone 4GS free of charge which I agreed to being none the wiser. The next day I noticed online that I was intitled to a 32G iPhone 4GS on my current plan free of charge. They initially refused to upgrade my phone until I asked to speak to a superviser.

Had mobile broadband, which uses the mobile phone network. What can I say, many problems:
Drops out on average 10-15 times during an 1 hour surfing on the net. Doesn't matter when in the day.
Won't let me connect. Period. Have to shut computer down, and restart- 2-3 times most sessions to connect.
Connects, signal strenght good, then no internet access.
Poor signal strenght 90% of the time, even when it says 'good'
Massive overuse bills? why???? i can never connect!!!
General bad service in stores. Got put on a phone to india, in a vodafone store to canceln contract. Anyone think its weird to be in a store and have to call another country to get service.

Poor Poor Poor - Hope Vodafonel; vodafails big time.

Girlfriend's phone has been off all day (or so I thought). Got home and we both noticed that she had no bars. Not the first time it's happened. Switched to over to 2G GSM and 1 bar intermittently dropping in and out. Switched back to 3G and get the good ol' searching....

Called Vodafone and got through to a rep in under 5 minutes (not bad). Had a mouth full of food as I was anticipating a longer wait. Explained everything to the rep. Call dropped. Nice rep called back. Call dropped again. Nice rep called back again. Rep advised of upgrade to the area. I refused to accept the excuse (as it has apparently being going under an upgrade for the pass 6 months). Mentioned to the rep that since Vodafone can't provide a service that my girlfriend signed off on, then they were in breach of the contract and we wanted out. Rep didn't have a standardized answer to that, so has arranged for their cancellation team to call us within 3 business days?? (their back logged cancellations list must be huge lol). Not looking for compensation, just wanting to leave Vodafone without any cancellation fees for the remaining 18 months and the hassle of contacting the TIO.

My Vodafone contracts ends next month. No brainer on what I'm going to do with that. In fact have been with Telstra as long as Vodafone, so Telstra gets to take over my second service too (and also my girlfriend's when we sort this mess out).

Anyway, fingers crossed =)

I've tried to call my girlfriend who was expecting my call. Could not reach her at all and she couldn't call me either. Land line also failed. No calls, late SMS, #G is a joke!
Seriously considering returning my phone and paying out my contract. ITS THAT BAD!!!

Mobile broadband delivery on the Gold Coast is a dismal failure. I have contacted their help desk on numerous occassions and been put through the same hoops each time.(I am on my third SIM card) The service fluctuates between 3G and HSUPA, download and upload speed is up and down like a yo-yo (mostly down) and drops out completly every 5 minutes. I can't use Skype or download any volume of data. All my attempts to have it fixed have been a very frustrating failure. They know that they can't deliver the service here and yet they are still pushing the "service" through their retail shops and signing up new customers every day .

Been with vodafone for over 10 years, at our current address for the last 2 years and both mobiles have had no service for the last 4 days. Their excuse "We just ugraded our service and now 3G dosen't work so good in your area" Yeah some upgrade, bloody awesome Vodafone, your rock 'not'.

after randomly sending me out 3 phones, and never sending me a return address. I held onto the phones in the packaging until voda contacted me. they finally sent me a letter saying "please pay for the extra 2 phones or return." Still without a return address. I have been trying to ring them for 3 days now. I have rang 6 times and been placed on hold from a variety of 42-79 minutes with no on ever picking up. I have been to a 3 stores around Brisbane and they apparently cant help me and the only advise I get is "you have to contact voda by phone"

Network drops out on the Gold Coast. You call the 1300, do all the IVR steps including your pin authentication; get told they are busy but they will call you back with your place in the queue. They do call back - But then start asking you Who you are, and your phone number again. They have no idea who the customer is they are calling back despite making us jump thru verification hoops to even talk to them in the first place.

On 4 different occasions I have been hung up on by vodafail. Im switching carriers and if they charge me I will complain. My initial call was to complain that my service in the middle of the Gold Coast which you reckon would be at least 2 bars, was completely non existent. After hanging up on me and switching me to about 5 different departments I have chosen to not put up with their weirdness anymore! I was on the phone (including me having to call back) for nearly two hours.

Connection problems

No wireless broadband in Morayfield/Caboolture for 4 days now. We moved to Voda as rates cheaper than main wireless competitor. Wotta disappointment! MAJOR FAIL! Customer Service gets you an Indian call centre which is not briefed on what is really going on. We rely on Internet for communication all around Australia and the World. Still no sign of resolution by world's largest mobile operator.

have not had internet access in the past 3 days in woodridge.

No mobile internet service at all in Broadbeach / Mermaid Waters area since 4:15pm, 5 bars of HSDPA but websites not responding, skype not responding.

Over the last 2 days my internet won't connect. Nothing. The message is either "connection failed" or "network currently unavailable". I've checked all the settings - nothing different from every other day when it is connected (and then it's as bad as if it was dial-up), no settings have changed. I'm in the MIDDLE of Brisbane CBD, how is that possible???? And it's been "unavailable" for 2 whole days now. 2 whole days that I'm paying for yet not receiving any data/internet service for whatsoever. Thankfully I can receive calls fine, but messages? Don't know, doubtful. Frickin' Vodafail!!!!!!!!!!!!!!!!!!!!!!

When updating a contract with Vodafone in feb 2010 I also updated my contact details. However they only updated my mobile account, and not my mobile broadband usb details. I now have a credit default over a measly $260. Despite vodafail having a current mobile number, email address (where I receive my billing) and postal address, they sent the mobile broad band bill to an address I haven't lived at since 2008.

I go to get a personal loan from my bank for a motorcycle (which I can easily afford) and BAM credit default, WTF???? After much investigation and dealing with vodafail terrible call centre I was told. "each account is separate, you only updated contact details for one account. So despite they didn't update all my details, they couldn't use my name, DOB and drivers licence number to contact via my "separate account".

A five year credit default will change my life who knows what could happen in the next five years (currently 26). The complaint is now with the ombudsman. I will expect nothing less than having the default removed from my otherwise clean credit history.

Vodafail's shitty service ruining lives. Way to go.

My wireless internet is as slow as dail up.

Phone was working fine until 2 days ago, and now I get absolutely no internet coverage. My phone's browser comes up with an error when I try to load any pages and I get a maximum of 3 bars reception. Fucking Vodafail.

No mobile reception in Chapel Hill. Hardly ever full signal for most of my daily trips in the western suburbs of Brisbane. I spent 4 hours at Jinderlee today with zero (yes zero) reception. 3 drop-outs per trip on my daily commute of 8km between Chapel Hill and Milton. Unusable internet 95% of the time, just hangs, never decent bandwidth, even on 3G, the speed is a joke.
My company pay for the contract so I am stuck with this pathetic network. My friends and family have Telstra and Optus and they are very happy. Being on Vodaphone is like being the dirtiest, smelliest kid in the classroom.
I am their sworn enemy and I bad mouth Vodaphone to anyone who'll listen.

I recently swapped my existing contract from 3 to Vodafail, as they are merging. When i did, my first bill consisted of 2 plan charges. My existing $79 cap, and my $29 cap from years ago, plus excess usage charges. That plan did not even exist, it was ended when i started my $79 cap... yet i was charged both. I called them, they could not explain why this had happened and told me i would received a credit on my next bill. Today i receive from vodafail on the 7018 number that said i owe "$146.23 due to usage not covered by plan allowance". I call them and ask what is this about? He told me he can't help me, he can't access that information until tomorrow when the billing comes out. I said to him, no, you sent me a text about the charges this morning, you need to be able to explain what they are about. He was evasive, and i kept querying him (him being Glennn, ID number 39395). He said to me "how are you not understanding what i am saying" implying that i was stupid. So i got his name and ID number. But got nothing out of the call. I have NO idea what the charges are about. When i look at my online usage it says $0.00. Yet the text says i owe 146.23. Nothing but incompetence since i have changed over.

I'm currently in rainbow beach and there is NO SERVICE AT ALL!!!!! m family in Brisbane doesn't even know if I'm ok cause they can't even contact me!! Vodafail!!!

I was with vodafone for about 8 years, i noticed data reliablity in Brisbane was beginning to become beyond a joke,I mean speeds were comparable if not better than what i see with telstra next g now, but the data drop outs were frequently ridiculous.I can guarantee its not a handeset issue because the moment i switched to telstra i immediately got 5 bars reception (something of a rarity with vodafone)on my galaxy s2; also on the train ride into the city i now almost never get any data/call drop outs even in tunnels. So yeah, the moral of the story if your experiencing this subpar service just port to another provider,whats the worst that can happen? obviously it cant sink any lower that vodafone.

Suffered with extremely poor levels of reception and at times, equally poor customer service for around 18 months.

Reception issues are to the extent that almost all calls are very distorted, and the vast majority of calls have to be made at least twice due to the distortion/drop outs (my itemised bills are testament to this!)

After 3-4 calls to customer care, Vodafone offered 3 months of line-rental at a discounted (50% rate), promising that the network in my area would be upgraded to dual band during this period. I have experienced no notable changes.

I am also a Corporate Friends and Family customer with a Vodafone line that used to be serviced by Mobiz, but needed to be ported to Vodafone when Mobiz closed shop. This should have been a simple process of submitting an application form.

I have now submitted my forms twice, and allowed five weeks for my service to be ported over but to no avail.

The most frustrating part of this all has to be the time spent (2.5hours so far) trying to firstly navigate through the automated portion of the customer care, then trying my utmost to stay calm whilst talking to customer care.

The Australian-based Business Team have been particularly helpful (shout out to Gemma and Aidan), but their offshore counterparts seem to be instructed to LIE and insist that they cannot transfer customers through to Australian-based extensions, unless pressed hard on the matter.

This is by no means a racist rant, and it's clearly not the fault of the operators themselves, but it is poor form of Vodafone to be creating so many hurdles for what should be relatively simple operations such as contacting a specific team member when provided with their precise extension number.

Ultimately, I am almost certainly switching to Telstra shortly, happy to pay a premium for what appears to be a premium service (coverage etc) based on friends and family members' experiences.

I have made the terrible mistake of signing up for both phone and internet. I have only just returned to oz and wasn't aware of the upgrade service problems, of course the salesperson told me I would have excellent coverage!!! I was informed after many failed attempts of contacting vodafone to turn off my internet on my iphone so that my calls will stop cutting out ARE YOU SERIOUS!!!! what is the point of an iphone without internet!!!! I am outraged I have taken this to the TIO because I want OUT and they are refusing to let me out of my contract without paying. They are a terrible company, that provides terrible service and are ripping people off.

Vodafone has the worst mobile internet coverage ever! Takes minutes to load web pages when everyone elses provider takes seconds. Not good enough Vodafone. Wish someone would have informed me prior to signing a 2year contract. FAIL

I had a default added on my Credit history from vodafone 3 years ago. I ended my contract with Vodafone and went prepaid so now have been a vodafone customer for around 7 years. However, when I ended my contract I paid over $1200 to finalise it and was told it was all finished. a couple months later i recieve this bill for over $500 dollars. So I rang vodafone asking why i was billed and had this indian rep that i couldn't understand they said it was the exit fee so i said no i finalised this contract ages ago i shouldn't be billed this extra amount and demanded to speak to a supervisor. Then was put on hold for ridiculous amounts of time or put through to another person i couldn't understand. I rang so many times with the exact same outcome then was sent a letter informing me I had been defaulted! i was younger then and had never (and have never since) been defaulted so i stupidly paid the amount immediately. i have only now become aware of my rights (which are i should not have been defaulted if i was disputing the bill) or the TIO. So I rang Voda and informed them on this but they say they don't have any records of me disputing the amount! which made me so angry because it was a huge headache for me at the time! i lodged an enquiry with the TIO and they say my complaint is ligit but they can't help because it was over 2 years ago. i need to contact the Resolutions team... or go to fair trading! Resolutions team never answer the phone... so fair trading it is! if anyone else knows how i can have it removed let me know!

vodafone threatening to send to debt collectors over 1.13 but they wont allow my bpay payment go through to pay it

Absolutely no data coverage in brisbane cbd, this plan was supposed to be an upgrade from the 3 network which was pretty bad. How can it be worse after it took over the 3 network. I get internet coverage about 10% of the time on my brand new smart phone...which is now useless

Signed up for the pocket wifi 3 weeks ago. Received it without any instructions or a number to call to activate sim, no worries, I'm smart, I sort this out. Wifi doesn't work. Call the call centre, told to reset wifi, still doesn't work. Told that its cos my area has poor reception (what a joke, I live in the CBD and the wifi shows full bars of reception), told it must be my computer. Rang the next day to try and cancel, told can't do it without talking to tech support. Spent another hour on the phone with tech support, who manage to get it half working by bypassing the server. Told to go into a store for a sim swap. Did a sim swap, took 24 hours for the sim swap to take effect (no service in the mean time). After the sim swap, the wifi will not even connect to the service anymore! Rang again to cancel the service, told that it must be a device error and to go in to get a new one. Go into store again, collect a new pocket wifi. Same issues. Back on the phone, reset device about 6 thousand times, and changed every setting on my lap top. Told to go into the store AGAIN to get another sim swap. Did that, took another 24 hours for it to activate, STILL DOESN'T WORK! Rang again to cancel, put through about 5 different people, last one said would call me back in 30 mins. 3.5 hours later (at 10.45pm) got a callback to say they can't solve the issue, have to go back into the store. Back into a store, spent an hour whilst all sorts of things tried, yet ANOTHER sim swap, store sim card, store device, etc etc. Girl from store got onto the phone to tech support on my behalf, still no resolution. Told will be called back again. Called back when I was in the middle of something, asked them to call in 15 minutes, 2.5 hours later, still no call. Got back on the phone to ask what was happening. Guy on the other end said he couldn't help me, will get someone to call me back. I asked to speak to one of the managers. Called back in 30min by someone that proclaims to be a manager who decided that he will be the only one I will ever have to deal with from then on (what a joke, never heard from him again) and promises a call back the next day between 8 and 11am. 5pm and still no call back. By the way, 3 weeks now since I got the stupid thing, spent over 20 hours going into stores and calling India, 2 different devices, 4 SIM SWAPS, reset countless times and STILL NO SERVICE! What a joke, what a waste of money! At least we're helping keep all those Indian call centre staff employed and maybe their families can afford dinner now. NEVER AGAIN VODAFAIL!

Called vodafail for their lack of coverage to cancel a contract. Told them i had to get optus in the interim (with a new number) to receive work calls from home. They suggested i divert my vodafone calls to my optus number, continue paying the vodafone contract and they'd take $20 off my $79 unlimited contract that im currently on...say what??!

What you all have to realize is although you have all had a bad experience with vodafone not everyone has. This year there has been so much bad press come out about vodafone yet 100's of people in qld each month and thousands across Australia each month are signing up to the network. And triple those numbers are upgrading each month so they are obviously happy customers.

I just received my Vodafone bill and got a $202.69 add-on for 1,902,509 KB of national data on a Nokia 6760 on 15-Aug-11. However, the phone was used only for phone calls and e-mail so I am at a loss to figure out how one can amass that much use (the phone normally uses 8 KB to 215 KB). Called Vodafone customer service (India) and after 45 minutes had to talk to a supervisor (Kripa) as the original customer service agent would clearly not listen to my complaint. Received a call back from Kripa a few days later and stated that Vodafone investigate the charge and the data usage was from the phone and that I now had to pay the entire charge. I asked for the list of websites or other data sources where the usage was incurred from...she stated that that information is confidential and they do not keep track of that information. I know that all data backed up and monitored by government security agencies...so she was unwilling to provide me with any information on where the Nokia 6760 downloaded that much data. As they were unwilling to reduce or eliminate the charge which is a normal practice with US cellular carriers (including Vodafone's affiliate Verizon), I stated that I would pay the bill but complain profusely to others I come in contact with, as well as file a complaint with ACCC. I also switched out the SIM on the phone to a simple unlocked Alcatel voice/SMS-only phone as having a smartphone is a "ticking time-bomb" in American parlance to being assessed major league data charges regardless of whether one actually used the phone for Internet and e-mail or not!

Vodafone's new 850Mhz network isn't anything to write home about.
Here's a speed test comparison between Telstra and Vodafone, both 850Mhz networks. Vodafone's hopeless.

No service. Apparently "planned outages"? If they were "planned" why were customers not informed?

I bought a Voda SIM in the UK to use on my UK-Europe trip. Put 20 pounds on the phone in Italy, and it magically disappeared 2 days later although I only spent 4 pounds of it.
Rang Voda who confirmed that they didn't know where the credit had gone, and only gave me 10 pounds back.
I used 2 pounds (roaming internet) and lo and behold, all my credit magically disappeared.
Called Voda -again-, put on hold for 10 mins (paying roaming costs off my partner's phone as mine has no credit with which to call!), and told that the reason is still unknown to them and they won't give me any credit as it'll probably disappear again.
Refer my case to the faults team who might resolve in a couple of weeks but will be unable to call me as I'll be back in Aus by the time they fix it...
In the meantime I'm stranded with no map or internet or credit to call/text, and Voda refuse to help further.

FAIL.

i wanna know is this speed/download coverage good for 3 broadband?
Broadband Speed Test Results
post code 4018 brisbane
Test run on 13/09/2011 @ 11:23 PM

Mirror: Optus
Data: 3 MB
Test Time: 18.47 secs

Your line speed is 1.33 Mbps (1326 kbps).
Your download speed is 166 KB/s (0.16 MB/s).

I'm on a $49 cap with an extra 2 GB of data.
After 5 months on this contract I get my first bill for overusage of data.
I checked the data usage on the bill and I can clearly see a spike where
The data has jumped from 70 mb a day to between 220-340 mb a day.
And its continuing at the same rate. I absolutly have not used extra data
in this period. VF won't credit me or do anything. At the rate I'm going I will have used 9 gig in a month. What can I do? I need the internet on my phone.
Also my internet has decreased in quality often showing up problem with connectivity.
I need to leave ASAP.

This is the editorial from the Sydnet Morning Herald editorial regarding Vodafone and other telecommunications companies --

"Your call is important to us"

MARKETING researchers refer to a critical tipping point at which customers become sworn brand enemies, consumers so passionately enraged by service failure that they will bad-mouth a company at every opportunity and go out of their way to sabotage the business in any way they can.

The "Vodafail" website is, unfortunately, a good measure of the extraordinary level of customer rage among telecommunications consumers. The parody site offers dissatisfied customers a chance to share their pain - and compete for various dubious honours such at the longest time spent on hold (257 minutes continuously). The site was constructed by a frustrated customer during the time he wasted trying to resolve his problems with Vodafone, which makes an obvious point. Yet the telecommunications industry has been fully deregulated since 1997 and such competition is supposed to deliver price and service benefits. What has gone so wrong that more than 200,000 Australians complained to the Telecommunications Industry Ombudsman in 2009-10, double the number of complaints annually in the considerably larger British market?

First, Vodafone is no standout when it comes to poor service and confounding consumer information. It seems all telephone companies go out of their way to exploit the increasing complexity of telecommunications services to their advantage, making consumer choice virtually meaningless.

Take the so-called cap on which most mobile phone contracts are based. "Capped" means limited or shut off, and so implies a maximum payment. But in a phone contract a cap is a minimum payment. Go over the cap and call prices and data costs rocket.

One case highlighted in an Australian Communications and Media Authority inquiry, released last week, featured an overwhelmed father who was unable to determine when his daughter had reached her $129 cap and found himself facing a $4544.71 monthly bill. Research by the Brotherhood of St Laurence found that if the first 15 hours of mobile phone use cost $79 a month, the next 15 hours put the bill up to $889. Other consumers are paying too much for plans far above their usage. With smartphones and service "bundling", the market is just getting more complicated. The authority's proposal that ''cap'' and other misleading terms be banned and that the true, comparable cost of a two-minute call, for example, be disclosed makes good sense. It's up to the phone companies to turn their reputations and service levels around. It would be real failure of the market and the industry if regulators have to step in to clean up the mess.

I have been so hacked off with the terrible serviec, dropped calls and slow internet I phoned up complaining on Monday. They offered me 25% my bill for the next three months. I said that's not good enough and after more wrangling I got 50% off for the next three months. I accepted but the next day I got quite annoyed with the service again and phoned up to cancel my contract. I am 5 months away from the end of my contract but told them under no certain terms that they were going to terminated my contract for free, allow me to keep my iPhone which is under contract and allow me to port my number. They tried everything in the book to keep me but I just stuck at it. The call did drop twice during all this due to the crap service and had to repeat my demands. I passed this onto several people I know and they have successfully done the same. As soon as I got out of my contract I went to Telstra and handed them the porting account number and within 10 minutes my number was ported and working on a $49 plan and 1.5Gb data which is much better than the $79 plan I was on.

Give it a go and persevere. They will try everything to keep you but I told them they could offer me a Ferrari and a trip around the world but all I wanted was a phone service that WORKED.

I am lucky. My phone works as a phone. It just doesn't connect to the internet. Kind of shit when you have a nice shiny iPhone that only works if you connect to a wifi hotspot. Vodafail.

Vodafone has not updated their security cetificate, every time i go onto the pay bill link, it tells me that its they are being dog cunts and trying to steal our details again. "Security cetificate problems may indicatean attempt to fool you or intercept any data you try and send to the server."

This morning, I was awoken by a text message alerting me to the fact that my current months bill was in excess of $1700, and that I should call an unfamiliar customer service number immediately to avoid account suspension. Since my billing cycle only started a couple days ago, and I have recently been checking my usage every night, I was very surprised that I could have gone over, when last night there were no excess charges. Having googled the provided customer service number and finding no relevant result I began to suspect a scam, and very warily logged into myvodafone.com to examine my usage. The resultant page explained:

Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later.

No matter how many times I tried reloading, I was taken to the same message. When I viewed my account summary, the only page I could successfully load, the Amount owing was more than $1900, and there was still no way to see the description of charges. So I called vodafone, (the regular customer service number, not the one included in the text) and asked many questions regarding the charges on my account. I was told that there were currently issues in their system, and they would not be able to look into my account details. The nice woman then told me to wait 24 hours and call back. As I was quite distressed that my account might be suspended, I told her that I did not feel comfortable waiting around for a full day, at which point she told me to call back in three hours, and the problem should be fixed... (It wasn't)

I am hoping that my account is experiencing the same glitch that the call center is having, and when I wake up tomorrow, this will all have been a dream. Sadly, having found his site and read a few stories that sound closely akin to my own, I feel I may be in for the long haul, and will no doubt lose a considerable balance from my bank account.

Cheers, thanks for listening to a vent.

My modem isn't working, but they refused to send me a replacement, and instead told me to get my computer fixed. I've had several people look over my laptop (including a bloke from Apple) and say there is nothing wrong. Considering vodafone keeps telling me i should reset my modem and the modem won't even reset, i guess its obvious where the problem lies. But they wont send me a new modem. So i asked to cancel my contract - they tried to charge me 359 bucks to cancel. Why do i have to pay over something that is broken? then when i said i wasn't paying that money, they told me that they would send me to debt collectors. I'm still in shock that a simple request for a new modem turned into their service staff telling me that i'd be put into debt collections over a cancellation fee (and note, that is ONLY for the fee - my account is paid and is always up to date!)

My husband and I were long standing 3 customers. We received a text offer us to swap to Vodafone and receive iphone 4's. Phoned Vodafone to take up offer and was told reception in our home area of Park Ridge South Qld was fine. So proceeded with sign over. Received phones and set-up only to find out reception crap inside our house to the point of no internet connection and call drop outs. And to receive only slightly better reception have to stand outside. We are paying $59 per month per phone for a below average service. Never had an issue on 3 coverage. I now wish we had never swapped but we were miss informed...

Vodafone sent out the Pocket Wifi 2, which is supposedly meant to be a lot better than the first pocket wifi. Umm but I cannot get any internet whatsoever!!! arghhhhhhhhh this is pissing me off. They say it would be better but seriously it's alot shitter than the telstra interent at 64kps. Seriously Vodafone, i know you're putting 1 billion dollars into the network an stuff. But pick the game up. I'm getting full reception but interent hardly works. otherwise if it did it's really slow. Ringing customer care is useless. They go through the same technical support over and over again. and seriously it does not work.

For 2 years I have been fighting with Vodaphone over their absolutely poor service.. I have been in discussions with their resolutions and the TIO...although I got a large credit, I have been addressing the issue and found that Vodaphone is solely at fault. Recently because I asked the TIO to review it, I was told by Vodaphone to "port" my services elsewhere. Today I received an e-mail suggesting that I harrassed resolutions. Not the fact (PERSONAL DETAILS REMOVED) but more the fact that Vodaphone have been caught out ripping people off.My internet is already ported to iinet. My mobile is following. I suggest that anyone wanting great service and people who go out of their way to help a customer, then iinet is the one. I trialed their system for 3 months before deciding and it was great. Since porting my net 3 days ago. I have had 6 e-mails making sure everything is fine. As for Vodafail, time to show them customer power.

Thanks to Vodafone I now been given bad credit rating on VEDA for the first time in my life for a phone that I have NEVER received despite calling Vodafone many times and providing proof that I don't have a phone from them and getting reference numbers from Vodafone they still have the balls to hand me over to collections, this is such a hassle!! This has been going on since JANUARY!! Not happy!! Enough is Enough!!!

The story is: I received a call from a Vodafone girl early Jan 2011 to get me to switch from 3 to them for "better coverage" to which I initially agreed but then changed my mind within 24 hours after speaking to several people that Vodafone is actually worse than 3. The girl then sent me a SMS to say not to accept it when the Parcel gets delivered and send the person with the phone back, which I did. Other than that text I have no proof except... They don't have my signature to say that I have received it. This critical information seems to be falling on deaf ears! I received the first bill in February, called them immediately explained the story and have been calling them every month since then (got reference numbers and all). All I get is they will get back to me but never do and they can't seem to see a record of my calls... strange?? Today I received a letter from their collection agency and it states that my name is now black listed on Veda Advantage and I better pay up or they will come and break my kneecaps (chuckle). I have called them up too but... don't hold your breath to action.

I've been offwork due to illness for several months and as such I haven't had all my bills paid on time. I got an sms and a phone call from vodafone the other day explaining that my bill was overdue and the SMS asked:

"please pay $x immediately by dialling 1527 from your mobile"

whilst the phonecall had asked me to call the same number from my handset if I was unable to pay. Either way, I try to let people know if I'm late for a bill what the situation is and that I plan on paying as soon as possible (I've paid it just now).

However, when I tried to call the number from my handset I was informed that I had call barring in place, which is of course something I was already aware of and considering I'd just been contacted in two different ways asking me to call that number from my handset, I didn't think would actually be an issue.

My illness has made it hard for me to deal with the problems I've had with vodafone, so I've mostly just acceppted it for now with every plan on changing provider when my contract is up. The fact that I tried to contact them the way they asked me to, and they give no other contact options in case they have infact barred you from making calls, has really demonstrated how fractured the administration of their service is, not just how badly they've managed their network.

On the topic of making payments, why does it take 24 hours for payments made via CC on their website to be applied to your account?

In Brisbane CBD No reception, nil, nothing. Tried calling Vodaflop from another phone to raise the issue and got a recorded messgae saying they have too many calls and I need to call back later :(

My internet only works for 5mins out of a hour n every call drops out

Well I'm now convinced we are not going to see improvement in vodacorpse network soon. Just finished a road trip from the Gold Coast to the Sunshine Coast as well as taking in the Hinterland. I placed the handset in 3G perfer mode to see what would happen. During the trip the handset was spending more time flicking between 3G to 2G to no network. Not once did the handset lock into one mode longer than a few kilometers of driving. The surprise came up on the lookout in Maleny over looking the whole of the Sunshine Coast.... No Network. Now from this lookout you see the city suburbs ocean, so god knows why no reception. By the time I check in to a Motel in Marcoola, my handset battery went flat due to it trying to lock in to a strong enough signal for reception. If I had of left my Handset into 2G mode I would of had 30hrs of battery life, not 5 hours, by having the handset flicking between modes to get a strong signal. Now I'm hearing Vodacorpse may take up to another 12 months to complete the upgrades to there Network. So I wish Vodafone would stop misleading the public by listing updates to there network, because my tests show they have very little to convince me to stay with them, and I'm now counting the weeks when I say goodbye to there Network that was designed for anyone that doesn't rely on reception.

finaly, ended my contract 2 months earlier and joined Telstra. it feels great. feel sorry for you vodafone customers.

After loads of problems yesterday trying to access Vodafone's website to check my usage, worked well this morning though, why can't they have a simple graphic usage meter like Telstra? Log in, and there it shows how many percent you've used this billing period. With vodafone you got to get out a calculator and add the data used, assuming you know when your billing period actually starts.
http://www.youtube.com/watch?v=OQeFZXyzh5g
Pathetic service, pathetic network, pathetic company.

unable to make international texts and GSM modem service is usually not working

After 8 years of being with this company it has only got worse! Unbelievable !
I even purchased a Vodafone touchphone 18 months ago and it is not as good as cheap previous LG mobile, I now have to go fully outside the house to talk and get cut off most of the time. Tonight it will not even send a text. I am not a big spender but where is the service !!!?? Most companies improve with time but I feel this is all going backwards.

So I have not been able to use my wireless broadband now for two days. It has just come back online. 5 other people that I know have had the same issue, so what was the problem. nothing on the web site, as normal.

Thanks to vodafone my work due Monday will no longer be delivered on time!!

Thanks, but due to your crap service, I will look crap on Monday!!

Not in a mess, as such, but just throwing in my support for a much better service. Phone calls and SMS's are working much better, but there remains a delay in sending SMS's at times, and sometimes not at all.

Looking forward to smoother connections.

I'm sitting in my lounge room in Taringa, not 7km from Brisbane CBD, and I have "No Service". How is this even possible?

Ever since signing up with Three I have not had a signal where I live but has not been an issue as I hadly use my phone as a phone and at home have Wi-Fi. Recently on holiday in Melbourne and in the Bourke Street Mall had No Signal or Searching, meanwhile my iPad with Telstra had full signal.
How can vodafone/three even call themselves a "service provider".

The Vodafone rep in Queenstreet Mall checked my location in North Lakes for reception quality, I was assured before I signed up my reception will be fine. I have absolutely no reception in North Lakes! Sit with a Vodafone contract for 24 months and I can not use it at home where I wanted to use it! Will stop paying my contract as they made a false statement.

4 days in a row and I cannot access the Vodafone data network I want 4 days credit!

Been with them suffering for years, am about to go to the dark dide - Telstra.

Exceedingly weak reception even in inner Brisbane suburbs.

Delayed voice mail messages and some not received at all

Was transferred from 3 to Vodafail with the "guarantee" that i would receive better network coverage. Two months on after the fact I not only receive 4 to 5 call drops outs, multiple "call fail" messages, SMS sending failures, shoddy at best call quality and not to mention the abysmal internet quality. I call the ever helpful Vodafail only to be told that I live in an area that they know has network issues and that i also happen to work in an area that has known network issues. I am told my residential area has no planned upgrades but that my work are will be upgraded in the next 3 months; i am then asked if this is acceptable...clearly not i reply. I also mention that even when i am in metro/cbd brisbane, i show "full" signal + 3G and still experience similar issues. Vodafails response is to offer my 50% discount for three months and if no network improvement noticeable then they will be willing to "revisit" the issue, again no no i say. Asking why i should have to endure another 3 months when clearly i should have been made aware of the poor network coverage in my area PRIOR to my transferal i am told that this is the "best" they can offer. Oh dear Vodafail...when will you learn...I have already convinced 5 fellow colleagues not join Vodafail...however sweet their deals seem to be...all i can suggest fellow suffers is that you do exactly this, on mass spread the word to anybody and everybody eventually Vodafail WILL have to do something...

Goodbye Vodafone. Has the audacity to charge me for excess usage, I supposedly used 5.5Gb of data on Aug 14, when in reality used about 150Mb in the 2hrs I was on-line, turned device on, went online, checked usage and wrote in diary, switched device off and went to be. COMPLAINT LODGED WITH T.I.O. TODAY ! They even charged me for usage when I was up at Maryborough, staying at Tinana where they have NO SERVICE, and over the 3 days I supposedly chewed up around 3Gb of Vodafone's data, even through the device was in my laptop bag, and turned off, not used due to lack of network coverage, so I used my friends' pre-paid Telstra NextG (and was very impressed with their network speed).

Did the unthinkable yesterday and walked into Telstra store Robina and signed up to their NextG 'ultimate' business plan, $49/mth for 7Gb and the Sierra 753S Aircard.

www.ozspeedtest.com - did a speed comparison (3Mb file speed test)
Test#1: 0630 today : location: Bronte Crt, Robina
VodaFraud: 72Kb/s
Telstra NextG: 304Kb/s
location: Bronte Crt, Robina
Test#2: 0930 today : location: Max Brenner's, Robina Town Centre
VodaFraud: 102kb/s (a little bit better)
Testra NextG: 317kb/s

VODAFONE - YOU SUCK ! goodbye vodafone.
PS: Telstra $49/7Gb is a business plan, you need an ABN - and you get the WiFi device for free
If you don't have an ABN, the stand-alone cost is $59/mth for 7Gb, and you have to pay $299 for the device up-front, but you get a credit of about $250 in your 1st or second bill I'm told, and the device is network locked. Mine is unlocked under the business plan. Just tried it with the VodaFone SIM, works fine, but no improvement in network performance over the Huawei E585 pocket wi-fi. Same readings.
If you have multiple Telstra services, you can get your $59.95/7Gb plan for as little as $39.95

I cannot access the app store because vodafone thinks i am overseas.
I am in fact at home in Queensland.
I bought my new htc smart phone from a Brisbane Vodafone shop.
Don't know what to do now. Another Vodafail.

Queensland managers name is Tim Gallagher and Karen Peel but I guarantee they'll never speak to any of you they're usually traveling around the world spending everyone's money. They're probably on optus or telstra why would I risk your family lives on not being able to call during an emergency people need to wake up and smell the roses were not in the 80s anymore we have phone for more reasons than just socializing our families lives are at risk. And lets not FORGET EASTER SUNDAY.

I personally assisted in recovering and the sign of new customers to vodafone It was a great job I assumed I was well paid but once it became apparent the company had recovered the party came to an end and the money I worked hard for so yeah cut a long story short these wankas have recovered there's nothing you or anyone at that can do about it money talks bullshit walks it's sad but it's the way of the world these.

Just returned to Brisbane for the weekend. Every attempt to use 3G has resulted in drop outs, sometimes lasting over 15 minutes. When it's working, it's working fine. When it's out, I can't do anything at all requiring internet access, and this is less than 5km from CBD, WTF??

when i want to know how much money i have left to spend
or how much ive gone over my cap
i press the button on my phone for it to send me a text telling me
and i get a text saying
'this service is unavailible right now'
well for f$&@'s sake, if you can send me some bullshit sorry message, send me my f$#%^ing balance!

everytime im on a phone call with someone, it just cuts out for a good 10 seconds, complete silence.. then it cuts back in again and i can hear the other person..
it does this every 10 minutes or so everytime im on the phone, so if im on the phone for an hour to somone, it literally happens 5-6 times
VODAFAIL

i am a recent ex employee of vodafone. without going into details of how terribly unfair i was treated during this process i just wanted to let anyone reading this know that their are ways to work around the system, sometimes it just takes an insiders know how information.
as of about a 2 months ago vodafone introduced a new policy which allows managers and assistant mangers to issue credit onto contracts for disgruntled customers IN STORE, ON THE SPOT. not many people are aware that as of right now you can walk into a vodafone store and state they are not meeting their end of the contract (supplying customers with reliable service) therefore you do not have to meet yours (paying your bill). customers who said this line to my manager in store usually got their last months bill amount credited to their account. in other words the next month was usually free when people said this.

sometimes the manager would say they cant do anything for them blah blah im sure you have all heard it before however im telling you right now they are lying. i have seen it with my own eyes. more often than not customers who were aware that the manager had authority to credit the account got what they wanted. so some tips for you all
1. walk into store and state that service has been terrible - slow speeds and drop outs work best because it cant be proved wrong using coverage checker. the staff member who served you will usually get coverage checker up so say you travel around through multiple post codes. that way they cant blame outages. your word against theres.
2. if your declined keep going back in and make sure you state you are aware the manager can give you a FPR
3. if they still decline you credit try another store. in the end its the managers decision to credit so keep going until you find someone dumb enough to do it ( my manager certainly was. remember be persistent.
4.repeat as many times as you can. continuation of this process can often lead to cancellation fees being waived because head office get sick of crediting people accounts.

boom. goodluck guys. stick it to the pricks.

EVERY FREAKING TIME!!!!

Every time I try and use data that is on my plan with Vodafone it doesn't work! Simply taaaaaaaaaaaaaakkkkeeeeeeeesssssss forever and I'm bloody well seick of it. I switched from 3 to Vodafone to have a data plan (as 3 is always roaming where I live and it costs 25cents a MB-rediculous) and it doesn't even work! Everyone I speak to hates Vodafone and agrees. I honestly think they'll end up going out of business unless something is done soon.

The worst signal in the history of the internet. I am in the CBD and can't get reception for days on end. They were so kind to tell me that an upograde in the area is due in January 2012-yet still take money first up without warning that they don't actually have a product to sell.

Windows IP Configuration

Host Name . . . . . . . . . . . . : NF-210
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #3
Physical Address. . . . . . . . . : 00-1B-B1-D1-1E-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 00-1B-B1-A4-F7-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c30:5629:c024:9e5b%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, 18 August 2011 1:33:27 PM
Lease Expires . . . . . . . . . . : Friday, 19 August 2011 12:33:19 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 385883057
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-1B-34-F1-00-24-54-B5-81-F8
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-24-54-EB-36-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{52F65D2B-8974-4236-BFBE-44137BFB473F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:38a1:9cc:3f57:fee0(Preferred)
Link-local IPv6 Address . . . . . : fe80::38a1:9cc:3f57:fee0%22(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{A0CD25A4-30D7-44A4-B927-27B7737CD03B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{63778347-BB11-4320-BE87-C978C8345984}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging www.l.google.com [74.125.237.52] with 1 bytes of data:
Reply from 74.125.237.52: bytes=1 time=471ms TTL=56
Reply from 74.125.237.52: bytes=1 time=117ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=91ms TTL=56
Reply from 74.125.237.52: bytes=1 time=89ms TTL=56
Reply from 74.125.237.52: bytes=1 time=78ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=117ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=2654ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=91ms TTL=56
Reply from 74.125.237.52: bytes=1 time=79ms TTL=56
Reply from 74.125.237.52: bytes=1 time=97ms TTL=56
Reply from 74.125.237.52: bytes=1 time=128ms TTL=56
Reply from 74.125.237.52: bytes=1 time=79ms TTL=56
Reply from 74.125.237.52: bytes=1 time=93ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=122ms TTL=56
Reply from 74.125.237.52: bytes=1 time=125ms TTL=56
Reply from 74.125.237.52: bytes=1 time=131ms TTL=56
Reply from 74.125.237.52: bytes=1 time=127ms TTL=56
Reply from 74.125.237.52: bytes=1 time=124ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=121ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=134ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=91ms TTL=56
Reply from 74.125.237.52: bytes=1 time=108ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=95ms TTL=56
Reply from 74.125.237.52: bytes=1 time=107ms TTL=56
Reply from 74.125.237.52: bytes=1 time=101ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=115ms TTL=56
Reply from 74.125.237.52: bytes=1 time=129ms TTL=56
Reply from 74.125.237.52: bytes=1 time=172ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=103ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=122ms TTL=56
Reply from 74.125.237.52: bytes=1 time=123ms TTL=56
Reply from 74.125.237.52: bytes=1 time=182ms TTL=56
Reply from 74.125.237.52: bytes=1 time=121ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=95ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=134ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=69ms TTL=56
Reply from 74.125.237.52: bytes=1 time=92ms TTL=56
Reply from 74.125.237.52: bytes=1 time=80ms TTL=56
Reply from 74.125.237.52: bytes=1 time=89ms TTL=56
Reply from 74.125.237.52: bytes=1 time=90ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=134ms TTL=56
Reply from 74.125.237.52: bytes=1 time=122ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=134ms TTL=56
Reply from 74.125.237.52: bytes=1 time=427ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=234ms TTL=56
Reply from 74.125.237.52: bytes=1 time=215ms TTL=56
Reply from 74.125.237.52: bytes=1 time=226ms TTL=56
Reply from 74.125.237.52: bytes=1 time=136ms TTL=56
Reply from 74.125.237.52: bytes=1 time=98ms TTL=56
Reply from 74.125.237.52: bytes=1 time=120ms TTL=56
Reply from 74.125.237.52: bytes=1 time=69ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=126ms TTL=56
Reply from 74.125.237.52: bytes=1 time=192ms TTL=56
Reply from 74.125.237.52: bytes=1 time=184ms TTL=56
Reply from 74.125.237.52: bytes=1 time=135ms TTL=56
Reply from 74.125.237.52: bytes=1 time=78ms TTL=56
Reply from 74.125.237.52: bytes=1 time=115ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=138ms TTL=56
Reply from 74.125.237.52: bytes=1 time=122ms TTL=56
Reply from 74.125.237.52: bytes=1 time=123ms TTL=56
Reply from 74.125.237.52: bytes=1 time=80ms TTL=56
Reply from 74.125.237.52: bytes=1 time=71ms TTL=56
Reply from 74.125.237.52: bytes=1 time=72ms TTL=56
Reply from 74.125.237.52: bytes=1 time=75ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=1805ms TTL=56
Reply from 74.125.237.52: bytes=1 time=834ms TTL=56
Reply from 74.125.237.52: bytes=1 time=2176ms TTL=56
Request timed out.
Reply from 74.125.237.52: bytes=1 time=1007ms TTL=56
Reply from 74.125.237.52: bytes=1 time=97ms TTL=56
Reply from 74.125.237.52: bytes=1 time=111ms TTL=56
Reply from 74.125.237.52: bytes=1 time=413ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=161ms TTL=56
Reply from 74.125.237.52: bytes=1 time=164ms TTL=56
Reply from 74.125.237.52: bytes=1 time=165ms TTL=56
Reply from 74.125.237.52: bytes=1 time=189ms TTL=56
Reply from 74.125.237.52: bytes=1 time=169ms TTL=56
Reply from 74.125.237.52: bytes=1 time=173ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=391ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=1657ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=147ms TTL=56
Reply from 74.125.237.52: bytes=1 time=111ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=126ms TTL=56
Reply from 74.125.237.52: bytes=1 time=90ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=75ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=74ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=68ms TTL=56
Reply from 74.125.237.52: bytes=1 time=69ms TTL=56
Reply from 74.125.237.52: bytes=1 time=101ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=75ms TTL=56
Reply from 74.125.237.52: bytes=1 time=68ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=92ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=68ms TTL=56
Reply from 74.125.237.52: bytes=1 time=120ms TTL=56
Reply from 74.125.237.52: bytes=1 time=92ms TTL=56
Reply from 74.125.237.52: bytes=1 time=74ms TTL=56
Reply from 74.125.237.52: bytes=1 time=78ms TTL=56
Reply from 74.125.237.52: bytes=1 time=71ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=2243ms TTL=56
Reply from 74.125.237.52: bytes=1 time=127ms TTL=56
Reply from 74.125.237.52: bytes=1 time=130ms TTL=56
Reply from 74.125.237.52: bytes=1 time=78ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=97ms TTL=56
Reply from 74.125.237.52: bytes=1 time=118ms TTL=56
Reply from 74.125.237.52: bytes=1 time=69ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=154ms TTL=56
Reply from 74.125.237.52: bytes=1 time=72ms TTL=56
Reply from 74.125.237.52: bytes=1 time=130ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=175ms TTL=56
Reply from 74.125.237.52: bytes=1 time=288ms TTL=56
Reply from 74.125.237.52: bytes=1 time=128ms TTL=56
Reply from 74.125.237.52: bytes=1 time=100ms TTL=56
Reply from 74.125.237.52: bytes=1 time=101ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=115ms TTL=56
Reply from 74.125.237.52: bytes=1 time=96ms TTL=56
Reply from 74.125.237.52: bytes=1 time=129ms TTL=56
Reply from 74.125.237.52: bytes=1 time=133ms TTL=56
Reply from 74.125.237.52: bytes=1 time=93ms TTL=56
Reply from 74.125.237.52: bytes=1 time=78ms TTL=56
Reply from 74.125.237.52: bytes=1 time=128ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=103ms TTL=56
Reply from 74.125.237.52: bytes=1 time=75ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=190ms TTL=56
Reply from 74.125.237.52: bytes=1 time=311ms TTL=56
Reply from 74.125.237.52: bytes=1 time=159ms TTL=56
Reply from 74.125.237.52: bytes=1 time=123ms TTL=56
Reply from 74.125.237.52: bytes=1 time=132ms TTL=56
Reply from 74.125.237.52: bytes=1 time=102ms TTL=56
Reply from 74.125.237.52: bytes=1 time=103ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=78ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=79ms TTL=56
Reply from 74.125.237.52: bytes=1 time=91ms TTL=56
Reply from 74.125.237.52: bytes=1 time=97ms TTL=56
Reply from 74.125.237.52: bytes=1 time=79ms TTL=56
Reply from 74.125.237.52: bytes=1 time=95ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=90ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=74ms TTL=56
Reply from 74.125.237.52: bytes=1 time=75ms TTL=56
Reply from 74.125.237.52: bytes=1 time=136ms TTL=56
Reply from 74.125.237.52: bytes=1 time=128ms TTL=56
Reply from 74.125.237.52: bytes=1 time=90ms TTL=56
Reply from 74.125.237.52: bytes=1 time=123ms TTL=56
Reply from 74.125.237.52: bytes=1 time=103ms TTL=56
Reply from 74.125.237.52: bytes=1 time=105ms TTL=56
Reply from 74.125.237.52: bytes=1 time=107ms TTL=56
Reply from 74.125.237.52: bytes=1 time=118ms TTL=56
Reply from 74.125.237.52: bytes=1 time=131ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=105ms TTL=56
Reply from 74.125.237.52: bytes=1 time=129ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=170ms TTL=56
Reply from 74.125.237.52: bytes=1 time=116ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=304ms TTL=56
Reply from 74.125.237.52: bytes=1 time=117ms TTL=56
Reply from 74.125.237.52: bytes=1 time=117ms TTL=56
Reply from 74.125.237.52: bytes=1 time=842ms TTL=56
Reply from 74.125.237.52: bytes=1 time=3482ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=1423ms TTL=56
Reply from 74.125.237.52: bytes=1 time=697ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1998ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=2017ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1151ms TTL=56
Reply from 74.125.237.52: bytes=1 time=643ms TTL=56
Reply from 74.125.237.52: bytes=1 time=2886ms TTL=56
Reply from 74.125.237.52: bytes=1 time=865ms TTL=56
Reply from 74.125.237.52: bytes=1 time=820ms TTL=56
Reply from 74.125.237.52: bytes=1 time=2409ms TTL=56
Reply from 74.125.237.52: bytes=1 time=302ms TTL=56
Reply from 74.125.237.52: bytes=1 time=122ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1035ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1055ms TTL=56
Reply from 74.125.237.52: bytes=1 time=729ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=501ms TTL=56
Reply from 74.125.237.52: bytes=1 time=391ms TTL=56
Reply from 74.125.237.52: bytes=1 time=501ms TTL=56
Reply from 74.125.237.52: bytes=1 time=157ms TTL=56
Reply from 74.125.237.52: bytes=1 time=114ms TTL=56
Reply from 74.125.237.52: bytes=1 time=121ms TTL=56
Reply from 74.125.237.52: bytes=1 time=115ms TTL=56
Reply from 74.125.237.52: bytes=1 time=118ms TTL=56
Reply from 74.125.237.52: bytes=1 time=197ms TTL=56
Reply from 74.125.237.52: bytes=1 time=164ms TTL=56
Reply from 74.125.237.52: bytes=1 time=166ms TTL=56
Reply from 74.125.237.52: bytes=1 time=186ms TTL=56
Reply from 74.125.237.52: bytes=1 time=137ms TTL=56
Reply from 74.125.237.52: bytes=1 time=223ms TTL=56
Reply from 74.125.237.52: bytes=1 time=163ms TTL=56
Reply from 74.125.237.52: bytes=1 time=160ms TTL=56
Reply from 74.125.237.52: bytes=1 time=174ms TTL=56
Reply from 74.125.237.52: bytes=1 time=174ms TTL=56
Reply from 74.125.237.52: bytes=1 time=226ms TTL=56
Reply from 74.125.237.52: bytes=1 time=114ms TTL=56
Reply from 74.125.237.52: bytes=1 time=250ms TTL=56
Reply from 74.125.237.52: bytes=1 time=220ms TTL=56
Reply from 74.125.237.52: bytes=1 time=230ms TTL=56
Reply from 74.125.237.52: bytes=1 time=194ms TTL=56
Reply from 74.125.237.52: bytes=1 time=299ms TTL=56
Reply from 74.125.237.52: bytes=1 time=238ms TTL=56
Reply from 74.125.237.52: bytes=1 time=295ms TTL=56
Reply from 74.125.237.52: bytes=1 time=281ms TTL=56
Reply from 74.125.237.52: bytes=1 time=262ms TTL=56
Reply from 74.125.237.52: bytes=1 time=242ms TTL=56
Reply from 74.125.237.52: bytes=1 time=374ms TTL=56
Reply from 74.125.237.52: bytes=1 time=347ms TTL=56
Reply from 74.125.237.52: bytes=1 time=289ms TTL=56
Reply from 74.125.237.52: bytes=1 time=292ms TTL=56
Reply from 74.125.237.52: bytes=1 time=317ms TTL=56
Reply from 74.125.237.52: bytes=1 time=229ms TTL=56
Reply from 74.125.237.52: bytes=1 time=226ms TTL=56
Reply from 74.125.237.52: bytes=1 time=273ms TTL=56
Reply from 74.125.237.52: bytes=1 time=192ms TTL=56
Reply from 74.125.237.52: bytes=1 time=125ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=74ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=95ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1956ms TTL=56
Reply from 74.125.237.52: bytes=1 time=619ms TTL=56
Reply from 74.125.237.52: bytes=1 time=200ms TTL=56
Reply from 74.125.237.52: bytes=1 time=211ms TTL=56
Reply from 74.125.237.52: bytes=1 time=202ms TTL=56
Reply from 74.125.237.52: bytes=1 time=519ms TTL=56
Reply from 74.125.237.52: bytes=1 time=241ms TTL=56
Reply from 74.125.237.52: bytes=1 time=192ms TTL=56
Reply from 74.125.237.52: bytes=1 time=242ms TTL=56
Reply from 74.125.237.52: bytes=1 time=235ms TTL=56
Reply from 74.125.237.52: bytes=1 time=205ms TTL=56
Reply from 74.125.237.52: bytes=1 time=206ms TTL=56
Reply from 74.125.237.52: bytes=1 time=217ms TTL=56
Reply from 74.125.237.52: bytes=1 time=212ms TTL=56
Reply from 74.125.237.52: bytes=1 time=231ms TTL=56
Reply from 74.125.237.52: bytes=1 time=244ms TTL=56
Reply from 74.125.237.52: bytes=1 time=205ms TTL=56
Reply from 74.125.237.52: bytes=1 time=246ms TTL=56
Reply from 74.125.237.52: bytes=1 time=229ms TTL=56
Reply from 74.125.237.52: bytes=1 time=214ms TTL=56
Reply from 74.125.237.52: bytes=1 time=272ms TTL=56
Reply from 74.125.237.52: bytes=1 time=258ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=304ms TTL=56
Reply from 74.125.237.52: bytes=1 time=143ms TTL=56
Reply from 74.125.237.52: bytes=1 time=97ms TTL=56
Reply from 74.125.237.52: bytes=1 time=107ms TTL=56
Reply from 74.125.237.52: bytes=1 time=211ms TTL=56
Reply from 74.125.237.52: bytes=1 time=123ms TTL=56
Reply from 74.125.237.52: bytes=1 time=79ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=108ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=530ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=99ms TTL=56
Reply from 74.125.237.52: bytes=1 time=209ms TTL=56
Reply from 74.125.237.52: bytes=1 time=131ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=136ms TTL=56
Reply from 74.125.237.52: bytes=1 time=107ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=386ms TTL=56
Reply from 74.125.237.52: bytes=1 time=80ms TTL=56
Reply from 74.125.237.52: bytes=1 time=118ms TTL=56
Reply from 74.125.237.52: bytes=1 time=134ms TTL=56
Reply from 74.125.237.52: bytes=1 time=272ms TTL=56
Reply from 74.125.237.52: bytes=1 time=3333ms TTL=56
Reply from 74.125.237.52: bytes=1 time=389ms TTL=56
Reply from 74.125.237.52: bytes=1 time=307ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=494ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=1841ms TTL=56
Reply from 74.125.237.52: bytes=1 time=92ms TTL=56
Reply from 74.125.237.52: bytes=1 time=134ms TTL=56
Reply from 74.125.237.52: bytes=1 time=756ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=2289ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=124ms TTL=56
Reply from 74.125.237.52: bytes=1 time=89ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=121ms TTL=56
Reply from 74.125.237.52: bytes=1 time=127ms TTL=56
Reply from 74.125.237.52: bytes=1 time=90ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=124ms TTL=56
Reply from 74.125.237.52: bytes=1 time=96ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=85ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=97ms TTL=56
Reply from 74.125.237.52: bytes=1 time=120ms TTL=56
Reply from 74.125.237.52: bytes=1 time=122ms TTL=56
Reply from 74.125.237.52: bytes=1 time=221ms TTL=56
Reply from 74.125.237.52: bytes=1 time=94ms TTL=56
Reply from 74.125.237.52: bytes=1 time=234ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=88ms TTL=56
Reply from 74.125.237.52: bytes=1 time=94ms TTL=56
Reply from 74.125.237.52: bytes=1 time=143ms TTL=56
Reply from 74.125.237.52: bytes=1 time=370ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=771ms TTL=56
Reply from 74.125.237.52: bytes=1 time=250ms TTL=56
Reply from 74.125.237.52: bytes=1 time=705ms TTL=56
Reply from 74.125.237.52: bytes=1 time=2755ms TTL=56
Reply from 74.125.237.52: bytes=1 time=2411ms TTL=56
Reply from 74.125.237.52: bytes=1 time=3825ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1416ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=176ms TTL=56
Reply from 74.125.237.52: bytes=1 time=131ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=129ms TTL=56
Reply from 74.125.237.52: bytes=1 time=94ms TTL=56
Reply from 74.125.237.52: bytes=1 time=90ms TTL=56
Reply from 74.125.237.52: bytes=1 time=69ms TTL=56
Reply from 74.125.237.52: bytes=1 time=71ms TTL=56
Reply from 74.125.237.52: bytes=1 time=123ms TTL=56
Reply from 74.125.237.52: bytes=1 time=118ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=220ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=71ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=74ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=79ms TTL=56
Reply from 74.125.237.52: bytes=1 time=97ms TTL=56
Reply from 74.125.237.52: bytes=1 time=91ms TTL=56
Reply from 74.125.237.52: bytes=1 time=71ms TTL=56
Reply from 74.125.237.52: bytes=1 time=72ms TTL=56
Reply from 74.125.237.52: bytes=1 time=135ms TTL=56
Reply from 74.125.237.52: bytes=1 time=139ms TTL=56
Reply from 74.125.237.52: bytes=1 time=72ms TTL=56
Reply from 74.125.237.52: bytes=1 time=98ms TTL=56
Reply from 74.125.237.52: bytes=1 time=83ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=87ms TTL=56
Reply from 74.125.237.52: bytes=1 time=96ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=80ms TTL=56
Reply from 74.125.237.52: bytes=1 time=89ms TTL=56
Reply from 74.125.237.52: bytes=1 time=70ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=77ms TTL=56
Reply from 74.125.237.52: bytes=1 time=81ms TTL=56
Reply from 74.125.237.52: bytes=1 time=76ms TTL=56
Reply from 74.125.237.52: bytes=1 time=70ms TTL=56
Reply from 74.125.237.52: bytes=1 time=86ms TTL=56
Reply from 74.125.237.52: bytes=1 time=189ms TTL=56
Reply from 74.125.237.52: bytes=1 time=349ms TTL=56
Reply from 74.125.237.52: bytes=1 time=91ms TTL=56
Reply from 74.125.237.52: bytes=1 time=84ms TTL=56
Reply from 74.125.237.52: bytes=1 time=258ms TTL=56
Reply from 74.125.237.52: bytes=1 time=342ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=119ms TTL=56
Reply from 74.125.237.52: bytes=1 time=72ms TTL=56
Reply from 74.125.237.52: bytes=1 time=79ms TTL=56
Reply from 74.125.237.52: bytes=1 time=116ms TTL=56
Reply from 74.125.237.52: bytes=1 time=89ms TTL=56
Reply from 74.125.237.52: bytes=1 time=69ms TTL=56
Reply from 74.125.237.52: bytes=1 time=111ms TTL=56
Reply from 74.125.237.52: bytes=1 time=72ms TTL=56
Reply from 74.125.237.52: bytes=1 time=71ms TTL=56
Reply from 74.125.237.52: bytes=1 time=75ms TTL=56
Reply from 74.125.237.52: bytes=1 time=123ms TTL=56
Reply from 74.125.237.52: bytes=1 time=144ms TTL=56
Reply from 74.125.237.52: bytes=1 time=74ms TTL=56
Reply from 74.125.237.52: bytes=1 time=2288ms TTL=56
Reply from 74.125.237.52: bytes=1 time=3479ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=2482ms TTL=56
Reply from 74.125.237.52: bytes=1 time=2016ms TTL=56
Reply from 74.125.237.52: bytes=1 time=898ms TTL=56
Reply from 74.125.237.52: bytes=1 time=554ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1655ms TTL=56
Reply from 74.125.237.52: bytes=1 time=381ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1985ms TTL=56
Reply from 74.125.237.52: bytes=1 time=143ms TTL=56
Reply from 74.125.237.52: bytes=1 time=152ms TTL=56
Reply from 74.125.237.52: bytes=1 time=134ms TTL=56
Reply from 74.125.237.52: bytes=1 time=133ms TTL=56
Reply from 74.125.237.52: bytes=1 time=147ms TTL=56
Reply from 74.125.237.52: bytes=1 time=149ms TTL=56
Reply from 74.125.237.52: bytes=1 time=158ms TTL=56
Reply from 74.125.237.52: bytes=1 time=143ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=211ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=199ms TTL=56
Reply from 74.125.237.52: bytes=1 time=191ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=788ms TTL=56
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=229ms TTL=56
Reply from 74.125.237.52: bytes=1 time=201ms TTL=56
Request timed out.
Reply from 74.125.237.52: bytes=1 time=2045ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.237.52: bytes=1 time=837ms TTL=56
Reply from 74.125.237.52: bytes=1 time=69ms TTL=56
Reply from 74.125.237.52: bytes=1 time=122ms TTL=56
Reply from 74.125.237.52: bytes=1 time=73ms TTL=56
Reply from 74.125.237.52: bytes=1 time=125ms TTL=56
Reply from 74.125.237.52: bytes=1 time=82ms TTL=56
Reply from 74.125.237.52: bytes=1 time=224ms TTL=56
Reply from 74.125.237.52: bytes=1 time=247ms TTL=56
Reply from 74.125.237.52: bytes=1 time=3602ms TTL=56
Reply from 74.125.237.52: bytes=1 time=323ms TTL=56
Reply from 74.125.237.52: bytes=1 time=253ms TTL=56
Reply from 74.125.237.52: bytes=1 time=242ms TTL=56
Reply from 74.125.237.52: bytes=1 time=204ms TTL=56
Reply from 74.125.237.52: bytes=1 time=552ms TTL=56
Reply from 74.125.237.52: bytes=1 time=915ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1266ms TTL=56
Reply from 74.125.237.52: bytes=1 time=677ms TTL=56
Reply from 74.125.237.52: bytes=1 time=198ms TTL=56
Reply from 74.125.237.52: bytes=1 time=1440ms TTL=56
Reply from 74.125.237.52: bytes=1 time=213ms TTL=56
Request timed out.
Request timed out.

Ping statistics for 74.125.237.52:
Packets: Sent = 736, Received = 494, Lost = 242 (32% loss),
Approximate round trip times in milli-seconds:
Minimum = 68ms, Maximum = 3825ms, Average = 293ms
Control-C

Well I WAS with Three and they suck. I could never get reception at my place, then it would roam to Vodafail network, then it would drop out when I moved my phone. Fail again.

So I rang up to cancel my contract and low and behold it still in my Dad's name, even though we changed it over to my name several years before that. So I had to wait Three weeks before I could get it in my name so I could disconnect.

The day finally came when I could change over to Telstra Freedom Connect Plan. I do this after an hour on the phone. Then I get a nice email saying that I have been billed $49 for an extra day of usage. This extra day was on the day of the swap, I used a Wopping 8MB of data and no calls or text. I then got a second bill for another $20. So I rang up Three. After half an hour waiting then half an our of talking I was finally able to get $20bill wavered but I still had to pay my $49 for a few hours usage.

I am now away from Vodafail and Three and never regret the decision for a bit. I have a HTC Desire S on the Telstra next G network and I always have reception, full bars in my house. I always like to do small speed tests in places I never got Three reception and low behold I can pull at least 100KB/s every time.

After all Three put me through and the crappy network I swear that myself and my children will never use Three and VodaFail crappy services.

Three sucks in Three ways here:
* Three weeks screwing me around
* Three extra bills for one month
* Three+ years of my own ignorance

Phone stinks, service stinks, being locked into it stinks even more!

I keep getting system alert messages telling me that a "transaction has failed due to insufficient funds". I have never made any transactions on my phone. I have an iphone 3gs and my itunes account is not even linked to a credit card. I rang VodaFail and they said they would de-activate premium services. But does that mean I miss out on features I might want in the future? Why can't they just de-activate the ILLEGAL premium service that has NO AUTHORITY to charge my VODAFONE account in the first place. Maybe they could send the details of the company along to the police so they could do something about it....oh that's right, it's not the job of the police to catch corporate criminals who rip off everyday people...everyday. They would rather be out catching people who have their arm resting on the window whilst they are driving (yes it happened to me).

Massively inadequate coverage in 4069 Queensland (Kenmore, Chapel Hill etc....). No 3G (what the... the suburbs are 7 kms from the CBD). You ring Vodafail to complain and they say there is no problem. Hello? You rang me back on my home line because my call dropped out more than once - how is there no problem.

Anyone else with the same problem in the Western Suburbs of Brisbane and what dd you do about it?

We joined in Feb 2011 and since start of April have had nothing but trouble in regards to our billing. They have blocked out service twice whilst appaarently investigating the complaint.

I have not been able to use my phone to make calls or internet since 7.30pm last night. Still no receprtion from 3G.

I have just started a new $29.00 cap for 1gig broadband & mobile phone.
I overused my broadband without knowing that I would be charged $600.00 a gig overuse!!!!!!!!!!!!!!!!!! totalling $4000.00 because I stupidly left my computer on to download 1 show & it downloaded 20.....vodafone will now destroy my redit rating because they will not aloow me to pay it off, which is completely unreasonable!! there was never any txt notification that I had gone past my amount. there was no mention of overuse charges being absolutley insanely ridiulous!! I can not find any info on there excess use charges anywhere??
Is this even legal??? help :(

still waiting for 45 minutes for billing enquiry - wow the new vodafone service is great!!

Has anyone had problems with the Nokia E5? I have had countless trips and calls to Vodaphone because of handset failures (like hangs and restarts mid call, mid text or internet page). After much grief, and only 3 months into a 24 month contract, I "begged" or a replacement phone when the Vodafone store staff, despite being very nice, coudn't even set up the email to get it to work (after 2 trips to the technicians to be software updated/reloaded -why on a brand new phone?). In the swap the the fantastic (so far) Samsung Nexus, Vodafone now want to charge me an extra $5 a month because the phone is "worth more" (both were on teh $29 cap). Apparently, among the harrassment calls from All Phone telephone sales to renew my contract, they offered me a Combo Deal with the USB of internet access. I have registered my disatisfaciton with the store in question and have now submitted a complaint to the TIO. I have had more use out of my old Nokia phone in the past 3 months because the E5 is always away being fixed or is just too unreliable. Yes, I have service problems too and I work in the CBD, in Newcastle recently, only in range for about an hour but I am hopeful that the promise of fixing their network is true. I can put up with that, but the insult of so much inconvenience then being charged an extra amount for the next 21 months was too much for me. The staff have tried hard including the help desk in Mumbai (who offered a small credit for loss of phone the 2nd time it had to be sent away). They must be so sick of the negativity everyday; I feel sorry for them.

Been trying to get an explanation as to why im paying $80 a month for a service that only works 50% of the time. This has been going on for months now and they still have not resolved the issue. To make matters worse i went overseas for a month and fell behind on my payments, my phone is now barred - i asked them to kindly un bar it as i will make payments weekly and they are sticking to their guns and making me pay the full amount before i can use my phone again. $80 a month for a network that hardly works and now they have the balls to barr my service because i fell behind payments. No comprimisation, What a joke. What can i do ??

My iPhone 4 was stolen last weekend, upon realising that my phone had been stolen I immediately phoned 1555 Customer Care, however every time I selected the 'lost of stolen phone' option the call cut out. I attempted to call for about 3 hours, then waited until the store opened the next day. I then went into the store, was 'greeted' by incompetent and rude staff who needed me to spell out what my issue was and what I wanted them to do. Finally they gave me a SIM swap but were also unable to get through on 1555 to block the IMEI, I left the store and continued to call the 1555 number, finally 20 hours later I got through and was informed my iPhone IMEI would be blocked within 48 hours, 7 days later and according to both ATMA and Vodafone my IMEI remains unblocked. I have phoned Vodafone numerous times and they are confirmed that they had not blocked it and had no idea why they couldn't do it. They continue to say they will escalate the issue and that they will phone me back, and yet they have not rectified the issue, nor has anyone who has said they will call me back done so. In the meantime for insurance reasons I asked VF to email me a copy of my contract, they said this would arrive in my inbox within 24 hours... 6 days later and nothing. This is one of many concerns I have with Vodafone, I have had 6 months of poor dataspeed and no reception despite working in the city and living 2 ks from the city... I am so over VF and I WILL get out of my contract.

My connection is constantly interrupted! There is no consistency. Even though Vodafone Mobile Connect claims that it is "Connected", I've got no internet access!

My Vodafail story:

I moved over to Vodafail in may last year, and went with a HTC Magic. My fiance was already with them, so I came over to get the free V2V calls. At the time, we lived in Sunnybank and the only place we could get reception was by going out to the street or standing on a chair in the walk in robe. Wasnt too bad as most of my time I worked in the Valley and had reception there. Anyway, after using my phone for a few months it was having issues with dropped calls, random restarts, and sometimes just completely losing the VF network. I had the distinct pleasure of calling the call centre and was advised to take my phone into the repair centre at Milton. As I was told it would only take an hour to re-flash the software, I took it in at lunchtime and came back after eating lunch.

First fail (not including dodgy handset and crap coverage): The tech working on the phone buggered up the mainboard, so we have ordered parts from Sydney so you will need to wait for a week for the parts to arrive.

Second fail: Call them after a week without the phone to find out if it is ready to pick up. Sorry, the part was not available in our warehouse, so we have ordered it from the manufacturer. It will take about 3-4 weeks to arrive.

I am pretty pissed off now, but what can you do. One would have thought that you would keep stock levels up of current phone hardware, but that would be sensible.

Third fail: Four weeks later, I still havent heard anything so I give the call centre a call to find out what my options are for getting a replacement. Unfortunately I have no option for replacement as I am on a 24 month contract, so I can buy out the remaining 21 months to pay off the handset and move to another provider at some prohibitive rate, or I can buy another handset outright and just use the sim. Not excited about either of those options, I gave the repair centre a call.

Fourth fail: Sorry, didnt someone call you to tell you your phone was ready last friday (this being the Thursday of the following week). Uhh, no...

Pick up the phone, use it for a few more months and still have exactly the same issues.

Fifth fail: Back to the repair centre, somewhat more nervously wondering how long I will be without a phone for, and advised that it will only take an hour. After another lunch at Milton, back to the repair centre and deja vu time. Exactly the same thing has happened - main board broken, no parts in the warehouse, and a month before I get my phone back.

I am normally very patient, but that was it for me. The repair centre advised that the only way I could get a replacement phone was to go through customer care, so I left and called customer care later that day. I was then told that the repair centre are the only ones who can authorise a replacement phone, but as it was now after 5 on a friday I couldnt do anything until monday.

One useful bit of information I did find out was that if you have two repairs performed on the one device, then VF are obliged to swap your handset with another to the same value or less.

I went into a retail store, and to the storepersons credit, he was very helpful in talking with the customer care people over the phone and organising a swap to a new handset, a HTC Desire.

Sixth fail: As part of the swap, they needed the old phone back. Luckily the store guy gave me the Desire so I had a phone over the weekend, but then I had to go to Milton to pick up the crap phone and take it back to the Mt Gravatt store. Got to the Mt Gravatt store and the guy I spoke to wasnt there, so they were going to give me another phone, but eventually got it sorted.

The new handset is much more reliable, but VF coverage and data speed is still woeful. We moved to Bellbird Park and now have one bar if we are lucky. My fiance is now 37 weeks pregnant, so I am just hoping that I am home when bubby decides to make his arrival because she probably wont be able to call me and who knows how quickly a SMS would go through. She was working at Griffith Uni Nathan Campus where there was also a distinct lack of coverage, so we just used email to talk rather than attempt a phone conversation.

Her contract is up in the next few months, so we will be moving away from VF. Most likely it will be to Telstra because they at least have better coverage and excellent data speeds in comparison.

Constant dropped calls. No reception. Late delivery of text messages. No Internet or very slow.

Can't register my credit card online at my vodafone.

Is Nigel Dews a preverbial liar or just plain ignorant & very stupid ? All Vodafail problems are now fixed ? GET REAL NIGEL, GET YOUR HEAD OUT OF THE SAND MAN !!
http://www.heraldsun.com.au/business/vodafone-left-holding-the-phone/story-fn7j19iv-1226106964872

Major Incompentence on the part of Network Architects & Admins...
What is going on there..??

I have to flood ping a gateway or DNS server for like 20 secs to wake up a "sleeping switch port" (oversubscribed) to get some level of throughput...

The oversubscription model is not designed with the underlying infrastructure capabilities in mind...

I suspect the underlying debt ratio (financial business model) is heavily reliant on an unrealistic oversubscription model to generate the required revenue streams capable of servicing the underlying debt facility...

What has been experienced to date is typical of short-term improvements (a reduced oversubscription model) in performance which coincidently disappear once media has changed it's focus from Vodafone (VF) and the VF propaganda machine has blurted out how committed it is to customers and network improvements while re-establishing the previous oversubscription ratios because the underlying debt facility requires it...

The root cause is not in the technology, it's in the financial business model that supports VF...

Nearly all business use debt facilities to provide operating cashflows, but, a carrier like Telstra has invested nearly $4 billion in it's 3G network, but they have chosen to offer less value for money to end-users but provide superior network coverage and performance using an oversubscription rate that is aligned to the underlying capabilities of the network platform architecture...

Fix the root cause of the problem and you would win a base of loyal customers committed to a business that is committed to providing performance and value...

Definitely no improvements since the media firestorm of some months ago....

VODAFAIL 100%...

Been with Vodafone with my iPhone 3GS for over a year and no issues... been really happy until a few weeks ago when I received an email saying that, based on my usage, I may incur additional charges based upon a new charging policy that means Vodafone would start charging for some things it hasn't previously charged for (such as visiting Websites that require you to enter login details). Okaaaay... not happy, but fair enough I would just change my usage habits.
Coincidentally, a few weeks later (ie, at the end of July) my internet and email speeds on my iPhone 3Gs have dropped to a snail's speed. Sllooooooow internet loading times, emails with attachments that take forever to download (a 400kb attachment took nearly 15 minutes to download this morning) and sometimes I can't even connect to the AppStore or iTunes. Been going on for about a week now...
On the phone to Vodafone now...

Vodafone has loss of up to 300,000 customers !!!!!

The following is part of the news from The Australian newspaper --

"VODAFONE Hutchison Australia is today expected to reveal an exodus of mobile customers from its network, with analysts tipping the departure of up to 300,000 in the six months to June 30".

Full report can be found at --
http://www.theaustralian.com.au/australian-it/telecommunications/mobile-exodus-from-vodafone-as-analysts-tip-the-loss-of-up-to-300000-customers/story-fn4iyzsr-1226106225824

My congratulations to the person who started this website. It goes to show the "power of one" and the effect that one person can have when you get the information out.

no service for 90% of the time. Phone calls get cut off all the time. Not reliable at all in North Brisbane.

Life and work in Brisbane City, no coverage, no confirmation from VF as to why, "there is a technical issue, we dont know when it will be fixed, we are sorry..."

THats what we can expect after waiting for 25 minutes, then they call you back within 17 minutes, only to give you this rubbish.

How much more do they need to do before the Federal Government launches an enquiry into the abuse and mockery of the Trade Practices Act this company is actively participating in. We have endured 19 months of what has been the WORST performing contract I have EVER signed and I sing many on a daily basis. Deep breath....only 152 days to go until contract expires. I receive sms messages offering phones and other contracts from them, I would rather a couple of cans and piece of string than this service they offer.

The Federal Government should hang their heads in shame.

Also having the same problems in QLD, where internet isn't working on the phone. They keep telling people to check status updates, but the service status updates say there's nothing going on in QLD.

Also, what the hell kind of contact centre says "we're currently experiencing higher than normal call volumes, please go online for your question", which to me translates to "lolz, we're busy, piss off". Plus in this case, that is moot, because not being able to connect to the internet is the ACTUAL PROBLEM (ignoring the fact I am posting this from my home computer :P).

Anyway, not much we can do, just really needed to vent.