i have been with vodafone for about 6 or more years and it has been the last year that it has turned to shit data is the worst and i have to wait 5 or so minutes when it drops out for reception to come back it drops out in almost every dwelling i go in when my girlfriend is right next to me with telstra with full reception!!!! i have been a loyal customer and thought it was just me untill i seen this on the news.... I WANT OUT!!!!!

I have a problem with their mobile broadband service. It's rubbish, with slow service at the best of times and no service at all at the worst of times. I live in metropolitan Brisbane which shouldn't be a tricky place for a decent services. I am quitting after my contract is up in June 2011. When contacting their customer service, I am on hold for ages and get non English speaking staff who don't care and say there is no problem. It's not good enough.

It's no wonder you have to wait on the line so long to get issues sorted when all these people are calling customer service virtually simultaneously.

I am struggling to get a decent connectivity. My prepaid USB mobile broadband drops out in less than 10 minutes. 50% of the time, reconnection is not even possible. I had a dialup account with Pacnet until two years ago - I had no issues. Only a bit slow. Now my Vodafone broadband drops down to speeds less than a 56K modem. What a disgrace! disgrace!! disgrace!! and nothing but disgrace!!!

I'm sitting in my house as I do ever night and talk to my family on the phone, not tonight for some reason I have no service,and when I get service I'm sure it will drop out and I will have to keep ringing them back. Which pisses me and my family off.

It was the same crap everyone else on here is seeing, with my 2 phones, 1 a 24/7 company phone = Vodafail , today the 28th of December, waiting on hold for the 3rd time in Redcliffe, QLD i have no coverage on either of my vodafone mobile phones, i can't even find the net work, before the dodgey call centre cut out and i am on hold again the kind operator said they can investigate this and it may take up to 5 days, once again 24/7 company phone??? hello??? Vodafail, I jumped on board the class action, only because being in business i know can't supply the service for the client, don't stuff them around, cut them loose.

Texts and voicemails delayed for days and even over a week! Have called Vodafone customer service over 20 times since feb 2010 and still being told my investigation is on fast track.... Very frustrating! Phone shows full bars of coverage but does not receive messages through til I make a call, like it seems to open the line or something. Vodafone first said I may be able to have my contract recinded but then said no. They even tried to tell me' the prob was with my sim card. Went tovodafone store to have it replaced and they firstly didn't want to know until I made some noise. Seems u get nowhere with these idiots so I'm in too.

The sales lady constantly called my wife asking her to change provider. My wife relented and asked how Vodaphone can help us, well she stated that they are a lot cheaper than our current provider ( Telstra ) she showed us how much we could save and yes the quote was far far cheaper than what were paying. My wife asked about the coverage as word was that the coverage was poor. The sales rep stated that Vodaphone have installed several new towers and the reception had improved vastly. So we changed to Vodaphone, what a joke, constant drop outs, poor reception and bad service. My wife tried to call her since and to this date is yet to get in touch with her nor has the sales rep returned any calls, where is the so called service?? Both of our business's have suffered due to this and we are both extremely pissed off.

I sent greeting messages on Christmas morning. Over half are only receiving their message today. December 28th. 3 day service. Lucky it wasnt urgent.

iphone 4 dropps out constantly, have had handset checked, call centres are always 30 to 40 minute waits and hard to understand people on the other end of the phone, contantly transfferred to other departments upon getting through finally, thus another 10-20 minute wait, and now the latest. -Internet. My god, this is rubbish, unusable where we live. We are in SOUTH EAST QLD - Upper Coomera told we were covered - we can't connect 2g or 3g most days and when we can it is abismally slow - sloooower than dial up modem - wireless net i am talking. Being hutchinson - I realise im probably locked in for another 23 mths at $30. Stear clear the softwares crap that runs these devices, supports abismal, and they lie about (network links/upgrades,etc) We have made several attempts now to have this corrected and have failed to date. Yes. I have given up. What would it cost me to take to court! This is white collar crime. They suck. Not happy. Nathan nathanburke77@msn.com

Just completed a 2 yr OVERPRICED contract with vodafone. we have 2 phones and 90% of calls drop out within 10 secs of answering.We live in Brisbane metro area and to have virtually every call drop out is absolute rubbish. Complained at the Vodafone shop in Hyperdome 15 months ago and told upcoming work in the next week or so should solve the problem. No such Luck. Probably no workhas or was ever carried out. We have both changed to another provider as we found their reception far superior. Vodafone keep sending bills but are an absolute rip off and fraud.

How do I sign up for the class action? I want out NOW?

I have been a Vodafone customer for eight months. In that time my mobile coverage at home has gone from very good to no coverage whatsoever. Other networks have coverage at my home. I am paying for no service at all.

Prior to purchasing a vodaphone wireless internet account, they asked for my postcode which I gave them and said that my coverage is very very good.
However when I connect to vodaphones network, I get ONE bar of reception and the download speed is appalling!!

Trying to contact vodaphone helpdesk support is a waste of time. I bought $100 which is 6GB and in one week my access had expired and I finally got a hold
of them on the phone and I sought an explanation as to why my 6GB was gone in
one week - and Vodaphone said to me in a Indian accent 'it must of been something running in the background'..to which I replied 'like What?'.

Realising now that Vodaphone deliberately misrepresented themselves to me upon a quick sale of their product, I am going back to Telstra, at least there connectivity is stable and I get FOUR bars of reception.

I want my money back Vodaphone!

On a good day I have reception for about 4-5 hours during the day, and on a bad day I have none at all. I should also mention that I have MANY MORE bad days than good. And talk about the week-old delayed voice messages I get! It's disgusting; Vodaphone you should be very, very ashamed for providing such a crap service!

I run a business and cannot communicate with customers,I have missed sales.Also my 14 year old son is stuck in 1 of the flooded towns in Queensland & I have not been able to get a call out all day. Vodafone are very quick to take your money but there is no mention of being compensated for their failings...............

overchraged, in correct information give, i would say horrible customer service if there was any service given without waiting for hours on the other end, incorrect billing, diverted to overseas call centre were it seems the call centre is always busy and if you do by some miracle get a human on the other end they are clearly scripted in what to say and struggle to help with my problems. To sum up in one word SH$@T

We signed over our 4 business mobiles contrat to Vodafone in early December. We are STILL not connected ie no activation has yet happened!! We have received a bill however which has us worried when we do get our new sims activated as the bill is showing numbers and names not related to any of names or existing mobile numbers!! Scary stuff. The phones took 3 weeks longer than promised and went via an unknown address. Our Business Support Representative , Amie Jexxxxxon, has twice emailed us to advise she is unavailable to assist us due to illness which may/may not be an avoidance strategy who knows but with the track record thus far we are distrusting, suspeicious, highly skeptical and very scared!

No reception 15 mins from Surfers Paradise
Cant call family for Xmas
No Mobile Internet, have to tap in to in-laws wireless so I can at least use some functions of my phone.
Have been billed for previous 3 contract when I was advised that I would receive a credit.

No reception 15 minutes out of Surfers Paradise. Have not been able to call friens or family for Christmas. Not good enough for someone that still has 23 mnts of their contract left.

IF I RAN MY BUSINESS THE WAY VODAFONE RUNS THEIRS I WOULD BE OUT OF BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! COMPLETE CONTEMPT!!!!!!!!!!!!!!

Im with epic fail comment 6716. Why is the reception so inconsistent? Sometimes I'll have 4 bars and then answer a call only to have it drop out and then no bars appear for a minute or two.

we went to tio in February this year for my phone and father in law and got contracts dropped phones returned.

The service on my phone is disgusting, my USB sign tells me its very good but takes 10 minutes to connect. Vodafone sucks.......... I run a business and cannot communicate with the outside world. Vodafone are very quick to take your money but there is no mention of being compensated for their failings...............

I think they make it drop out on purpose to increase profits. If you pay multiple flagfalls and for parts of a a minute/half minute then you will pay more than if you had stayed on a call that drops out.

As a service provider Vodafone appears to be a failure, as a sponsor for our cricket team, is that failure rubbing off?

no signal half the time and dropout 7ks as the crow flys from noosa

i have a really good idea. everyone on this web page should supply their phone numbers and profession that way the rest of the world can use your services and expect a guaranteed service and if not we can sue you and possibly file a class action, sound good?. it sounds as crazy as all of you, the law firm out for glory
happy days and happy new year oh i guess none of you can send any sms on new years ha ha ha ha ha

- Constantly dropping from full reception to none whilst on the phone.
- Delays in receiving texts can be minimal, but often delayed by hours, leading to multiple texts being received at the one time.
- 3G reception is very inconsistent.
- There is consistently an increase in monthly insurance costs, yet it's near impossible to make a succesful claim.
- More and more dead spots in my house appearing, especially of late.
- It can take multiple attempts to dial a number before actually connecting with the network.

I live at Bribie Island, just north of Brisbane. When I contacted Vodafone in regards to lack of service I was told they couldnt guarantee service OVERSEAS......HUH....what ????? From there they werent interested in what I had to say.

i don't have any problems with vodafone am i just lucky?, maybe all of you are now using voadfone as an excuse you all expect something is owed to you by the " big boys"?. May the buyer be ware.

Want cheering up? what about vodafone telling their customers that they will be charged $10 for late payments for their SERVICE. What SERVICE?!?

I had a blackberry for two weeks and asked vodaphone if i could change they said no. I have been a customer of vodafone for 11 years but hav had latley alot of drop outs. I remember a couple of years ago vodafone was out for over 24 hours. i rang and the blamed optus. I keeped saying im not with optus im with vodafone. anyway the short to it all vodafone has no loyalty to teir customers and im after all these years have 3 months left on contract then im out of here.. I have had enough of no reception and drop outs.......

No Reception inside my house, and only few bars outside the house. Sometimes i do get reception if I stand at a window. After changing to another provider, after my current contract had ran out, they rang me 3 months after to tell me my contract had ran out and gave me offers. I then told them i had already gone to another provider. Its funny that they did not even know!!!
Damaged phone was dropped in water by accident (someone had knocked me while i was texting), and insurance could not be claimed as it were lack of duty of care. It used to be good when they first brought out the cap plans but now its just a pathetic.

Joined Vodafone 4 months ago, and got the iPhone 4. Four weeks later the phone started stuffing up. No sound on phone calls with earpiece or speaker. Yet the speakers work fine playing music or videos. Sent it back to the store, and was told I'd get it back fixed or replaced in 2-4 weeks. 9 weeks later, still didn't have it back, or any word on what was going on. The store I handed it in to was closed for renovations for 2 months. And in this time not even a phone call was made to let me know. I rang the store with no answer endless times, and phoned the call centre only to be told they have no access to the stores information and have no idea where my phone is or what is going on. Finally the store reopened, and got the phone back. Unrepaired. They are now claiming there is liquid damage to the lower part of the phone. The phone has never been anywhere near any kind of water or liquid. And clearly the issue is a software issue. Just bullsh*t.
On top of this, on the loan phone I am using in the mean time, I am experiencing delays of up to 24 hours on sent and received text messages, my calls are regularly dropping out, and am experiencing massive delays in receiving voicemail messages.

No reception in several lecture theatres at my university (the university of queensland), shopping centres, and at my surf club in Kirra. Reception cuts out at my house, and limited connectivity on my vodafone mobile internet. During November, I could not receive incoming calls, or use my internet anywhere at all for 7 days. When I asked a Voda customer service representative why I had reception problems, they told me it was because they couldn't guarantee I'd get service "indoors, anywhere over than my house". I'm incredibly unhappy with Vodafone, and will not use them again.

i dont get coverage in townsville

I have been with Voda on & off for years but this contract round they seem to have really dropped their game. Since getting an iPhone 18 months ago my reception just drops out all the time, my 3G connection drops out so I cant access data, voicemail take ages to arrive and sometimes my phone doesnt even ring and I just get a voicemail message, MMS takes ages, etc etc. I recently went to Japan where I used international roaming but was careful not to use my phone much and my bill was still $650!!!!!! However my reception and data speed everywhere in Japan was second to none due to my phone piggy backing with their providers. When I got back I finally decided to get serious and they told me that it could be the phone or sim but they had no defence when I told them about Japan. I asked them to test my area network which came back as 'poor' and they said I could get out of the last 6 months of my contract at no cost, keep my handset and take 2 months with my bills waived to decide. I still left because they just cant provide a decent service and thats what it comes down to.

I ONLY suffer from Vodafone Mobile Broadband failure. Interestingly, I have been comparing new deals and was very close to switching to Vodafone for my mobile phone, glad I didn't. I live in the heart of the Gold Coast and have been with Vodafone Mobile Broadband for nearly 3 years. At first I was pleased with my decision, but then I also had broadband in the home (with another provider) so any drop-outs or poor coverage mostly went unnoticed or didn't occur. Now is a different story. I rely 100% on mobile broadband with Vodafone and I constantly have major difficulty with coverage, speed and software malfunctions. I run a small design business from my home and in these difficult economic times I have had to find economical solutions to my IT structure, so I have elected only mobile broadband as it serves when I am in the office and when I am away from the office. When will be at the stage when we can have home internet, mobile phone internet and mobile internet for your computer neatly tied up in one compact bundle of bills and hardware. If this does exist, PLEASE someone tell me!

I have been with Vodafail for 18 months. Initially with a Broadband Service with Dell Mini 9 Netbook. After 6 months my connection in Brisbane CBD became choppy and failed after 30-60 secs. Vodafail claimed it wasn't their network, they contact DELL who swapped the entire motherboard. No change to my connection problem. I was swapped to a DELL Mini 10. Again after about 4 months I was having the same problems in Brisbane CBD. They alledgedly sent out network engineers to check my location, who said I do have a coverage problem [in Brisbane CBD !!!] I was offered a a free 4Gb broadband USB stick, as the connection is better than the in-built one in the DELL Mini. I am still paying for my 6Gb in-built data card BUT also paying for a 3Gb Service.

I have complained to vodafail in-store but am still waiting for a reply 1 week later. They discussed options such as the pocket wifi (which has a stronger signal) but I have heard that before !!!

I have also been experiencing phone problems, where the network service is lost in heavily populated areas. And text/voicemail messages coming through days later.

Hi i got a htc Desire HD b4 xmass have it less then 1 day it fozz all the time & the batter life was shit & the servers i never have made a call as the phone never let me & wen i went wi-fi it worked for 3 mins & now it never gets wi-fi they tell me i have to take it to the repair center i took it there & they told my i had to go back to the store i got it from & they will fix it for me i took it back to the store & they told me to get online to htc i did that & iv now been told by htc the phone store will fix it the vodafone store i got it from wont do a thing i cant & have never made a call on the phone & i have a business so now my business is dieing coz of fing vodafone it's a good NO NO if i can get out from vodafone i will never go with them ever again

Reception is terrible on both our internet connection and 2 mobile phones!

I started up my contract with vodafone a few months ago after being with them pre-paid for quite some time. At that stage I was living on the Sunshine Coast where the reception was ok... I wouldn't say excellent but I didn't have too many issues. Having now moved to Hervey Bay about a month ago I am not getting reception either in my workplace or at my own home! It is absolutely ridiculous as I don't have a landline to rely on although I certainly will be getting one soon. Please step up and do something about this or I will be another customer lost and I will ensure I tell everyone considering vodafone how bad they are!

well... about 3-4 months ago my mobile died and wouldnt turn on, took it into vodafone store to see what the G>O was and they tell me its damaged needs to be sent away to be looked at. NO Replacement phone (they had none left LMFAO)they sticky taped my sim to one of their business cards and told me they would call me in a week - 2 weeks with replacement phone, (they sell phones but no replacement phone?? wierd) had to buy my own replacement phone, !! They then proceded to tell me that i had got my phone had water damage??? wtf it never leaves my bag i treat it like gold!! i got that mad i went to the telecommunication ombudsmen and made a formal complaint, they helped out ALOT (got a prob go to them trust me) after about 2 days vodafone sent me a new phone and reimbursed me for the replacement phone i had to buy, no questions asked! now im having more trouble as i do not recieve picture messages for 3-4 days after they are sent!!! cant wait until my contract is up cuz i will be taking my business elsewhere! Thanks vodaFAIL!!

How the hell am I able to use my 'cap' when I can't make a frigging call!!
HERDLY ANY SERVICE ON THE GOLD COAST!!! CALLS CONSTANTLY DROPPING OUT!!
Screw you VODAFONE!!
I called Vodafone to complain, was on hold for 40 minutes, then when I finally got through, the answering service told me they were now closed!!!
Honestly, this is the WORST service EVER!

I used to be signed up with a plan. They over charged me every month and in one week I had enough so I paid over $600 in one week because the were telling me I was late on my payments. I paid my bill at the post office and it didn't go through to them till two days later which is not my problem.

They then sent my account to a debt collection agency which were very rude and I had to pay them an excess of $2000 just to pay the contract out which gave me a bad credit rating at the time.

Vodafone is unacceptable. My pre-paid account cuts out all the time during phone calls and I never have reception, I actually have to turn my phone off and on just to get reception.

Also when trying to contact Vodafone about my plan and bills I got transferred about 15 times and not to sound racist in anyway they were all of Indian nationality and did not communicate well at all or help me with my problems.

Bottom line is every chance I get I bad mouth Vodafone as a company and suggest to all my family and friends to not sign up with them. They have gone too far and need to be punished!!!!!

Where does one start.. when I first went with vodafone 3yrs ago,my mobile broadband speed was fast and on 3G and now is considerbly slow and always on GPRS and EDGE - dial up was quicker! Next my new moden kept crashing, two days on the phone with customer service and going to my local vodafone ( they didn't want to know/help me, and I originally signed up with them)Everybody I contacted with vodafone kept passing it off to the next person, and to top it off I got charged $200 for a $39 plan,and another day on the phone with them telling me I went over my 4GBs until they FINALLY said they were in error (never direct debit)and to finish my rant I spent hours on the phone with customer service today trying to log onto my vodafone account so I can pay the bloodly bill. Can't wait for my contract to finish, going elsewhere.

vodaphone is rubbish i have atleast 20 calls plus a week that drop out and as far as the internet well thats another saga fix it vodaphone im not paying my bill till you fix this service is is nothing but rubbish how dare you charge people for a service that you guys know doesnt work ripp off

I have been on a contract for 2 wirless data connections for now 15 months. I was assured that coverage in my area was excellent. They work in intermittant areas - intermittantly ... the big problems I have is that there is no coverage at my factory nor at either my pr my business partners houses ... so they have never been used except once when I went on holiday 13 months ago .. Vodaphone wish to charge me break fees because despote me telling them that they dont work - their paper maps say that they do ... apparently its my choice not to use them ... I have already migrated 2 mobile phones and am waiting for the contracts to run out to cancel the wirelss data cards ... DO NOT BELIEVE ANYTHING YOU ARE TOLD BY THIS COMPANY _ THEIR NETWORK IS VERY BAD

I'm recieving delayed voice messages, message bank not ringing me when msg is left, most of the time phone doesn't even ring it goes straight to msg bank and I don't know for days that friends have even called!!! Blackberry phone limited battery life, screen presses in so can't navigate menu,

Took over 3 days to receive a small picture MMS sent from a friend sitting right beside me. That's just the worst example, on top of the usual dropped calls, poor reception and no internet access (even in metropolitan areas).

can't even make a phone call in my own house! one year to go on plan can't wait for Telstra, might be more expensive but at least it works

incredibly bad reception and drpo outs

Returned home from a trip to the US and then received a message telling me i had voice mail. Sure enough. Three voice mail messages, 2 of them nearly a week old.

Second month on the service, phone gets no service, repeats messages, can not browse or use social network sites.

Been on Vodafone for a year, I had to stand in one spot to make a call or send text, internet was just a joke. This was the same with other family members on Vodafone. We became fed up with the poor coverage and service, I have given it a year to improve and in fact it has deteriorated. I have now switched to Telstra, more expensive but at last my mobile can now be used whilst 'mobile'.

I have a Vodafone Wireless Broadband Modem setup for my laptop on holidays at the moment, and sometimes it works fine, but a lot of the time, it won't even load a webpage. Even when I am in the exact same spot and it worked the last time, I connect to vodafone mobile broadband, it says it is "connected", but simple things like Facebook won't even load, and it has before on that same reception level. My prepaid mobile is also with Vodafone, and I sometimes can't get reception even inside my house, which is quite clearly inside a vodafone 3G coverage area. If the call does go through, the call is usually dropped, and if it is a conversation of any particularly long length, I can get up to about 3 call drops before I just give up.

Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

It's hard to have moderation when Vodafone is so frustrating!

Hubby and I both have a vodaphone service and can't communicate when we are out. Either no service or cuts out in the middle of a call. Thanks vodaphone $120 per month for nothing!!!!!

In summary in my opion Vodafone have failed me (and I'm sure many others) when it comes giving service. No business is 100% perfect all the time, and you can never satisfy everyone. But the general rule in business is to look after the customer. For some time now I have felt they can't get this fundamental thing right, when you call with a complaint, problem or question at the very least you expect a timely response and better still from a person who can speak proper english (no disrespect). When you push various buttons to get where you think they want you to go, then EVENTUALLY have someone answer, but the conversation gets mixed up because of the overseas time lag and to top it off the keep saying excuse me because they don't understand you. Vodafone prides itself by having their logo plastered everywhere, but why not put some funds and time into where it matters - Customer Service.

Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

We were with Vodfone for 5yrs. All was well until about 12 months ago when every call made or received droppped out after 30seconds.Then my husband who uses his phone for his work got a bill for 380 bucks. Thats 300 above his cap, which was the first time he'd exceded it in 5 years. That was the last bill he got cause when he phoned Vodafone and complained the increase was due to the drop outs and call backs he had to keep making he was met with a rude, but English speaking CSO who said she would refund everything over the cap price if he stayed with Vodafone.He said what's the point if I've got no coverage. She said it was probably the phone and to turn it off and on once a day. It didn't help.He switched carriers. So she said Vodafone would refund 138 dollars(don't know where this figure came from) and they would send a cheque. Fast forward a month and SURPRISE still no cheque. So I emailed them and got an automated response. I rang, waited for 45 mins, got disconnected. Rang next day waited an hour.Spoke to India explained situation and got the run around. Eventually got them to agree to send a refund and got his name and ext. number. Still no refund. I rang again and explained whole story yet again.A cheque for $38 turned up.I rang again to talk to complaints dept. and was told i could only lodge a complaint via email, which i did and received an automated response after 2 weeks and my ringing them again. The response said if I had a complaint to call customer service.I emailed them back and asked for someone to call me back and left my number. I got a reply that said Vodafone is unable to contact me via that media. Ha Ha. A phone company that can't call you using a phone. So if you like to use your phone as an ornament and enjoy getting the runaround, sign up with Vodafone.

I never have reception when i need it the most. it drops in and out at times, even when i move a few feet!. sends people multiple messages when Ive only sent it once! they have failed big time!

constant fail by vodaphone

I cant get proper signal in my own home. I have full signal one moment and no signal if i move just a few feet. Also i am in roaming right below my office in albert street, bang in the middle of the CBD and a few blocks from their vodafone store !!

I have a mobile broadband account with 3. Ever since they began sharing the network with Vodafone I have gone from full HSPA signal to 3G with one single bar of reception. Data speeds are unusable, plus their usage meter is innacurate so I am charged for excess data usage every month. Customer service varies between rude and non-existent.

I bought a mobile broadband modem from Vodafone last year, and 98% of the time the thing is stuck on GPRS or EDGE, and is about as fast as a dial-up modem. The other 2% of the time it works pretty damn fast on 3G, apparently just to taunt me, since there's no way of knowing when it will do that.

Also, I've had constant drop-outs, sometimes in the middle of a Skype call or download. Tried talking to Vodafone customer service, got put on hold for 15 minutes and then when I got through to a real person she hung up on me without warning, apparently because her English comprehension skills were just about non-existent and she got frustated. Guess that makes two of us. Thanks a lot, Vodafone.

I totally forgot to mention those elusive Over The Air updates for Android users.

I still remember, "You'll get full coverage, the latest Android versions updated OTA, and excellent customer support. Just sign here." Biggest mistake ever.

Thankfully I discovered the wonderful world of custom Android ROMs so the only thing I need to rely on Vodafone for is the coverage I pay them for. No dice. Hope the class-action goes ahead.

On a $99 "UNLIMITED" cap for all numbers, services, internet and texts but somehow just received a phone bill for $257 for one month? VODAFAIL!!!!!!

I have been with Vodafone Mobile & broadband for as long as i can remember, and i mean about 10-15yrs. I rang them over 2 weeks ago saying i do not get 3G when i usually get it in my area.. After a few more calls to them, it took about a week for a callback, they said there is nothing they can do about it but investigate the problem, now i have had no calls from them. and if i call them i cant get through coz of dropout. also everytime i try to go to http://www.vodafail.com/coverage.php it fails to load.. any1 else have this fail problem?

I live in the Brisbane CBD. Although most times I get okay coverage with only a couple dropouts a week and the odd voice distortion, the 3G is painful. I can be using 3G, not move the phone, and it just stops. I can see my device is trying to upload, but nothing back. Then 5-180 seconds later, it works again.

It's especially bad when using GPS applications that require 3G to download maps or other geographical data. I can leave my apartment and drive for up to 7 minutes until a Google Map starts downloading and the GPS can start working with it. But it will constantly drop out while driving (literally every km or so) so the GPS constantly needs to halt and I need to pull over and wait.

Then of course, I can get GTalk and email messages several hours late, causing me to miss meetings, lunches, and just other things that generally require my attention and response to happen.

I love using Wi-Fi, "Oh thank god. Working internet..." I only wish I could say I was exaggerating :(

I have been with Vodaphone mobile plan for about 4 years now and can honestly say that in the last 12 months the call drop out is 1 in 5 phone calls!!! And I work in the city and live in Lutwyche (5kms from the city!) with a mobile phone tower behind my apartment complex!!!
I was with 3 for my internet and the last 6 months noticed that it was super slow!
So - rang to cancel as decided to change companies and to cut and extremely LONG story short - I spent the next 9 weeks, approx. 12 phone calls and about 11 hours phone time trying to: get the new USB, activate the new USB, realise it was a complete waste of time and then cancel my new USB!!!
Apart from 1 person at Vodaphone (Millie) the other people I spoke to ( a total of 14 different people!!!) could not have cared less about me...
Sorry to say but am about to also change phone carrier as I can't be bothered to stay with them anymore - it's costing me too much money in calling people back (and that's as long as I'm not trying to call them between 4.30pm and 6.00pm when there are times I don't even get a phone line to make a call!!!)

on two occasions i have paid for the 29 dollar flexi cap & both times the credit has been faulty, when i've called customer care the indian told me i have been sold used credit, on both occasions i have watched the reciept being printed directly from the machine. wtf

I am an incredibly disgruntled Vodafone customer. I am tired of basically paying for a service that I struggle to use. The network reception is incredibly poor. I have had my sim card and phone replaced and this has not resolved the issue. When I call technical support, they just tell me that I should have service in the areas I am located in. They offer no other support nor can they because their network coverage and customer service leaves a lot to be desired. I will be endeavouring to jump ship back to Telstra asap. And I hope for Vodafones sake that they do not attempt to charge me for this.

Calls constantly dropping out, internet rarely works and I'm forever trying to find service to send a text message. Vodafones customer service is poor and I'm paying an absolute shitload for their services.

Hate them, SO MUCH.

we live at alex hd. internet never gets over 1mb download and even then very rarely. called customer service and was told that the system was being upgraded. that was at least 6 months ago. my connection even dropped out in the middle of writing this post. GRRRRRRRRR.

I have been with vodafone on a plan for approximately 6 months or so. Prior to that i was prepaid for several years. Since i have been on the plan i have had several problems with vodafone. The problems were, my phone started freezing and reseting itself within the first two weeks, I went to the vodafone shop to fix the problem. Naturally ide assume that it would have been replaced due the fact that it was two weeks old, but the shop attendant told me he would give me a new simcard and i should downlaod the new software, if that didnt fix the problem then i should take it to one of there repairers . I downloaded the software and it didnt fix it. I didnt send it to the repairer because i figured it wouldn't get fixed due to the fact that it started doing it when it was just 2 weeks old. Ive just gotten used to it.

My bill was supposed to be emailed to me every month from the start of the contract. I did not recieve a bill for a couple of months and then recieved an automated call saying that vodafone was cutting of my service so i went back to the store again and apparently it was not set up correctly. The shop attendant then aparently set it up and said I should have an email from them when i get home to confirm it. A week later it came through. Then for afew months, other than my crap phone which also drops out of reception for no reason (if i turn it off and on it gets reception again) things were reasonable.

Then two months ago I paid a bill at the post office, i thought i had lost my reciept and the next bill i recieved stated that i had not payed the last. So believing i had no reciept or no proof or payment i paid the bill for the last month and that month. I then kept that reciept and surprise surprise the next month or this months bill stated i had not payed last months.

I left work an hour early the other week to make it to the vodafone store to sort this out. The shop attendant i was talking to looked up the information and said the billing system is only about 60% accurate most of the time. He then proceeded to explain that my bills had been paid and that i owed only $1.15. He then revised it treating me like an idiot asking me repeatedly if i understood how it worked. The he stated that again that i had to pay $1.15 to which i said how? Because you cant pay part of a bill at the post office. Leaving me no option and not helping me at all i left. I then paid it online at the vodafone website to which im being charged a handling fee due to vodafones incompetence.

Also the internet on my phone doesnt work very well at all, most of the time it just times out or has no rception.

I recently changed from Optus to Vodaphone on recommendation from my son.
Yes the Vodaphone plan is good and the service on signup was good. the trouble is that I use my phone for business calls and it is frustrating to either not be able to communicate without the continuous drop outs and failure to connect to other calls. In fact, I am now sorry that I changed networks as the call failures are effecting my business. I hope that Vodaphone can fix this?
Brian P.

I don't see how anybody is locked into a contract, when Vodaphone has already broken their end of the deal. If they are not providing what they have promised, the people not receiving the service, are not obligated to fulfill their contract with Vodaphone.

I started a 2year contract with Vodaphone and was assured by the sales person at the time I would have reception in my area.From day one I have not been able to use my phone at home, I have to go up to a kilometre from home and even then the signal is weak or intermitant. What a waste of money,costs too much to get out of contract so will just have to wait.

We could not get service in our own house. We had to go to the very rear of our block to get access to a tower. The phones would ring but you could not answer them as there was no service. I would only get service on half my way home - on a major highway through Brisbane. We were also charged an extra $100 on one of our bills, we rang the number on the bill to complain. We could not get anyone to understand us, let alone assist us when we finally got through - after over 4 hours at different times on mobile and landline trying to access the number. We even went to the vodaphone office. The person behind the counter was rude and very unhelpful. He said we had to ring the number on the bill!! We ended up paying the money as vodaphone started sending nasty letters. We changed servers and payed off the contract to get away from vodaphone. We can now answer phone calls at home - inside the house. We get messages on the day they are sent not the next day. We have service everywhere we go. We have warned every person we speak to about staying away from vodaphone - we even have a note sending disatisfied customers to this site at our retail store.

Network coverage CONTINUALLY drops out in main areas, missing calls and text messages. Locked in for another 11 months. BOLLOCKS

Total disaster as far as connectivity goes. The internet takes forever to connect if ever and phone calls are hit and miss with no service over 50% of the time. Not good enough, they keep charging me though, funny that! Dont bother ringing Vodafone cause you will wait at least 25 minutes to get through and then they will tell you there is nothing they can do.

My phone drops out, sometimes i never receive MMS messages..even when i have sent them to myself from other peoples phones.
Sometimes text messages are delayed, then arrive multiple times.
The internet coverage turns my iphone into a commodore 64.
I WANT OUT!

I have 2 phones and mobile broadband with vodafone and live in townsville. I have to move around my house to get reception to make or recieve calls. Common to have delayed text msg's and voicemail. No reception at my work 15km from CBD, I have an iphone so dont even think about using any of my 1gb of data can barely load google. Mobilebroadband only works outside peak times as there is not enough reception to load any pages. Please help me get out of vodafone so I can pay someone for a service that I can actually use, C'mon class action get me out of my contract.

I have an iPhone that I cant use as a Phone. Apparently according to Vodaphone, its the iPhone not them that I cant make/receive calls, texts, email. I also apparently am in a VERY good reception area. I cant make calls from my workplace or my own home, both of which are in a 5klm radius.
They have even admitted that I'm getting poor service as they halved my Fee due to the fact that I'm unable to get any service..Cant wait til my Contract expires. Good ridance Vodaphone

I can't make calls when i am in a shopping centre, my wife has a iphone just like me but is with telstra and has no problems at all. Sometimes takes up to 24 hrs to recieve a MMS. I am really disapointed with service I can't get 3g service where I live but my wife can.

I have been blaming my Nokia N95! Have trouble sending/receiving emails let alone searching the Internet. I have sent the phone in to be fixed THREE times. NOW the penny drops! Why don't the repair people speak up!
HURRAH only three months of contract left!

left 3 for thought a better network. was told new towers in helensvale will increase pacific pines coverage. but 8 hr delayed message bank voice mails and constant drop outs with full 3g coverage. Then they blame it my iPhone 4 aerial issues.. me think not!

I run my construction business from my home in Taringa and had 3 mobiles on Vodafone caps. After the merger with 3 my reception disappeared and I changed the phone the sim card everything to no avail !!

Eventually after 4 months on continuos complaining to SOHO solutions, they cancelled my contract and allowed me to keep the 'phones ( 1 out of contract, 1 2 months to go and 1 15 months to go )

I changed to Telstra and have no issues and full coverage everywhere

The network coverage in my area of Cairns (Redlynch) is disgraceful. We, in our household do not have a landline and rely solely on mobile phones (Vodafone). More frequently than not my phone conversations break up to the point where the person I am talking to cannot understand what I'm saying, not to mention the frequent signal drop outs. My question to Vodafone is, would they be prepared to accept responsibility if there is no network coverage in an emergency situation??

I phoned vodafone to cancel a mobile internet service i have had for 12 months. I sat on hold 4 nights in a row for 2.5 hours and when I finally got through to to a representative, the cancellations department had 'closed'. It took 2 irate phone calls to finally get through to the cancellations team who gave me the third degree about why i was cancelling. They then proceeded to tell me i signed a 24 month contract and a cancellation fee would apply. I am positive I would have only signed up to a 12 month contract as I was renting and aiming to go overseas the next year. I cannot find any paperwork at my end which is bad on my part otherwise I would have a case. I asked them to email me a copy of the contract which they could not do. i will be moving my business to optus when my contact is up in feb. VERY UNHAPPY.

Limited reception unless in highly populated areas. Very poor service when moving around.No reception inside house or office

My phone drops in and out all the time, usless having an iphone when you can hardy use the features due to signall strentgh andf i live in the city not the bush. At work i have to go outside to get better signal and this is in the CBD of Cairns, we are not a remote area. Tried callin many occoasions to get a payout figure but you spend so bloody long on hold and i have had this drop out when they are transferring you to another area to deal with my questions. My partner can hardy ever call me as my phone shows "no signal", then later on it's got it...bloody fustrating and i'm ready just to get away from Vodafone as much as i don't like Telstra, but considering just cancelling and moving to another provider.

I live in an area that shows on the map that it's in good coverage. I constantly get calls dropping out or no service at all. As a member of a couple of emergency service organisations I need good coverage to be called up for service. I've logged a number of complaints and was told to wait until after the upgrade in my area as it should improve then. Nope, it didn't improve. I also don't get any service at all at my friends place (up on top of the hill nearby) and it too is in a good coverage area according to their map.
When I try to make contact with Voda about it, I usually end up with a person who has limited, if any, english and become more frustrated from talking to them. When I go to the store they direct me to the call centre and are unable to help.

Yesterday I wanted to go and upgrade my phone, before leaving I looked up the opening hours of the store (9am). After waiting for over 20mins past the opening time, I knocked on the glass and got the attention of a lady inside who stated they didn't open until 10am as it was a public holiday. This was not noted on the internet and there was no sign outside the store to indicate this. I left very angry as I didn't have time to wait. I live 20mins outside of town and only went in to see them.

I called customer care when I got home to try and find out about the eligibility for upgrading my phone and after an hour of waiting for someone to answer, I hung up in disgust.

I really like the caps and the infinity offers but I just wish the service and coverage would improve.

I think it is a disgrace for vodaphone to keep on offering contracts with no plan to improve their network. Vodaphone's corporate strategy sucks!!

My daughter text'd a message from Melbourne to sunshine Coast stating her flight arrival, this was 9.30 am we recieved her text at 4.30 pm after her flight had arrived . NOT GOOD ENOUGH!!!!!!!!!!!!!!another time she text us on a sunday to say she would be late home and we didn't recieve the message until thursday. What will you do about that????????????????? from LIZ