Cant call without been dropped. Have to call again and again.

On the south coast and absolutely no reception, too bad if something happens to my kids at the beach and I can't call anyone for help...I have wasted hours on hold waiting for help with bills and overcharging, only to hear promises of call backs that never happen.
SmS's that don't send or ones that take days to be received....absolute shit!!!

Grr...just bought a book via Kindle for my iPad and whammo, reception is dropped, again. Then I get a page telling me I have to recharge. That is dishonest, it should be a page to say their network has collapsed again instead of trying to get more money out of us. I'll have to resort to physical book and squint. These outages are occuring for a couple of hours a day. Do we get a refund.

Well where to start?,, I have been a loyal customer with vodafone for the last 15 years, where we have had some pain along the years, but boy or boy, nothing compares to today's "vodapain", when you have a problem you'd better call your butcher, as any of the vodafone call centres take just over half hour to answer the phone, and thereafter another 1 hour to communicate to some rather stranger in another planet. Now this did not happen years ago when vodafone had all call centers in Australia, I have had numerous disputes and battles, that came to conclusion that best option is to move along, and change carrier.
vodapain should never merged with any other telco (3), if you are not prepared to cater for services on your own.
Your loss...

ive been with vodafone for 5 years now never had a major drama until the last 2 months. im using prepaid and for starters i get over charged for my calls and msg's especially when i recieve the "low credit" msg. My "free" data isnt used until my actually credit runs out so if want to check my emails i get charged for the data usage even though 4 times ive been to 3 different voda shops and to get it looked into and get told the same rubbish.
Ive called numorus times to the call centres, waste of time.
And like everybody else my reception is crap at the best of times and 3G basically doesnt exsist anymore.
Vodafone, advice: get ya stuff fixed, dont leave everybody in the dark and most of all dont have your friggin call centres overseas. Youve lost a customer.

constant drop outs all over sydney
cant wait to change carriers
NEVER AGAIN VODAFONE!!!!!!!

ive been with vodafone for 5 years now never had a major drama until the last 2 months. im using prepaid and for starters i get over charged for my calls and msg's especially when i recieve the "low credit" msg. My "free" data isnt used until my actually credit runs out so if want to check my emails i get charged for the data usage even though 4 times ive been to 3 different voda shops and to get it looked into and get told the same rubbish.
Ive called numorus times to the call centres, waste of time.
And like everybody else my reception is crap at the best of times and 3G basically doesnt exsist anymore.
Vodafone, advice: get ya stuff fixed, dont leave everybody in the dark and most of all dont have your friggin call centres overseas. Youve lost a customer.

ok all carriers have issues...but heres my point from being someone who used to work in the industry.
one yes the call centre support number is crap simce it moved from tassie some years ago.
the systems they use siebel is crap constantly failing. it failed for months when first released.
previous systems were so easy to use

Staff in the telco industry hate calling dealer support as they are hard to hear and yes they dont speak english well....
please remember the staff in the telco industry dont make the issues it usually is the network as a issue we understand and share your pain.

accessing personal info yes it has a web portal and only vodafone store have full access to billing calls ecetera.

VHA as they want to be known have people who dont know vodafones systems trying to help stores as they are brought from three (hutch)
The amount of information from vodafone and training is rubbish there training material is incomplete and has a massive issue with too much unecessary information.
other carriers have very easy to follow and easy to see any issues when processing conections.

words of advice
go through the confirmation with the staff and get all the relevant brochures regarding you plan and make sure the staff know what they are talking about they are the professional and should know this information inside and out.
a easy way is to ask them if they are on the ball ask them call rates and flagfall and txt and pxt msg costs if they know this then you have staff who are knowledgeable with the plans and network.
(confirmation of understanding is something you sign to say you understand all the terms call rates and what you have applied for make sure the copy is given to you)

2nd buy a prepaid sim to check coverage or get a month by month account one you can cancel at anytime to check the reliability of the network

3 if you cant check on you current providers phone select network select manual search and see what names come up

4 ask about what happens if i get no coverage as you are signing up.
as other carriers have a satisfaction guarantee.

used vodafone for over 10 years.Many frustrations
Very frustrated that I cant send pop email on my Iphone 4.
also something is sus. try loging into vodafail.com from voda iphone. It Blocks you.
Check it out

oh and i'm moving to Queensland next weekend, heard reception would be as great as in Sydney as it is in Brisbane.

Hey, you know the Vodafone towers on the Pac Highway at Chatswood, what is that tower? is that a reception tower? I drove by it thinking it was and checked my phone to see how much reception I had. I had between 3 to 4 Bars.

Should of stuck with Telstra prepaid, or even Optus prepaid.
Thought I'd get my value for money on the infinte plans. Still waiting for customer service to fix the fact that my brandnew phone can't get 3G signal with Vodafone, but it's fine if i put in a Telstra or Optus sim. Oh did i mention the number of times calls drop out, sms not sent or received... *sigh*

I have been with Vodafone for 12 months now in a 2 year contract. I am on a 99 uncapped per month. To put it mildly, it was an awesome deal, unlimited SMS dometic and international, free calls. Problem is this:
1/ Call Drop Outs. Amazing how many. Been going on for donkeys this
2/ I drove from sydney to melbourne and back a few times, forget the reception on the open road, dosent work. My wife is with TElstra, she had all bars all the time
3/ Phone goes straight to VM, does not alert me
4/ Picture MMS take donkey's ages to deliver to the receipenent sometimes days
5/ Basically, its a scam Vodafone. I want my moolah back.

My buddie at work, told me 1 year ago Voda was awesome and it was a great deal. I feel like strangling him now.
Surely this will be the end of Voda right?

I went to the Ombudsmen and successfully got out of my contract after the Ombudsmen contacted Vodafone. I was 12 months through a 24 month contract and just had to pay for the rest of the phone ($350) which I will more than get back when I sell the phone on eBay! (iPhone 3Gs).

GO TO THE OMBUDSMEN!

When the system was converted from analogue to digital years ago, we we assured call quality would be excellent, coverage australia wide, drop out proof service etc etc. The old analogue system was far more stable and had excellent coverage. Australians were sold a pup in the move to digital transmission as it has proved to be inferior to the old analogue system.

The mess that I am in is how disgusting customers are to us when majority of the employees that work for VHA truly have the best interests of the customer at heart. I don't understand why people think that we live to make our own lives harder by purposely trying to sabotage a customer's experience, when 9 times out of 10, we'd rather not see you again - this demonstrates great customer service, we served all your needs at the initial point of sale.

Yesterday I had a frightening confrontation with a customer that refused to follow company policy with a pre-paid mobile. Instead of complying with company rules, he continued to argue with me and wanted me to prove the policy of which states that I was right in saying that I had to sell him a pre-paid sim with a pre-paid phone REGARDLESS if he was already a Vodafone user. The reason why we do this is so an account is created for the phone in which covers warranty for two years for the handset and when the account is created, it generates an Australian Gov't form in which states that the ID you have given us is correct and current, and to make sure criminal activity with the use of pre-paid sim cards is controlled as much as possible. I had the customer's best interests at heart, yet the customer thought he was right.

He continued to swear at me, raise his fists and threaten me personally all because I wanted to secure an account for the phone incase it was faulty - it was a Nokia after all. He persisted to yell and started to come around the counter to scare me into complying to what he wished. I made the customer by the sim card anyway and strongly advised him to come back into the store when he had calmed down to set up the account or to call pre-paid care. He continued to yell at me and call me offensive names so I left it up to him. I was shaking at that stage because his wife then proceeded to come around the counter also.

If you refuse to read the disclaimer or refuse us the patience for us to explain the disclaimer and you sign it anyway- that's your fault. If you chose to refuse such service which I offered this customer and you lose your receipt - don't come ranting and raving about how you weren't able to gain a proof of purchase of our database because you didn't want to comply. If you still chose to go with a handset even though I have explained its faults that are world known - go right ahead. I am so tired of customers thinking that they know better us when they don't even give the time to consider what they're getting themselves into half the time.

When there is a piece on Vodafone headlining the news reports, the next day is just hell. I'm really getting tired of customers who are trying to use the network problems as a way of getting out of their contracts with a full waiver. Please leave customer care to deal with the customers that have REAL and unfortunate network problems. I'm tired of morons wasting our time and just jumping on the band wagon where there are certain postcodes that are dealing with no network - not just one or two calls that disconnect every few days. No wonder these customers with horrible service can't get through to customer care - some people are just trying to get compensation with no particular newtwork problem.

Sim cards become faulty and corrupt, phones become faulty or are faulty at point of sale without our knowledge and sometimes the traffic is too high to have full signal or recommended speeds. These are out of Vodafone's 'control' and most certainly retail staff.

Honestly, customers have to start taking responsibility for their actions and show a bit more compassion to retail staff. Don't take us saying "I'm sorry but you'll have to call customer care to resolve this issue" as us not caring - this is what we've been told to do. Also, if we tell you that our database is down - it's down okay! It's not that we can't be bothered, it's because we actually can't login to our systems which is just as frustrating for us because we're bored out of our minds. Two weeks ago our database was on fallback for 24 hours and a customer came in that needed a sim swap for a lost sim card. I began to apologise for our database being down and he told me to f off and that I was hopeless before I had time to finish my sentence. I was going to give him a sim card, take his details and perform the sim swap for him when the database was up and running the next morning. Customers don't even give us a chance anymore which is really upsetting.

I have ordered that many customers to leave our stores because of the aggression and disgusting manner in which customers are treating retail staff. Honestly, don't bother telling us at the end of a long rant that it's not "our fault" when you point in our faces and call us hopeless. Remember that we all have phones too and that we're contacted to all different telcos in which we have received poor customer service as well.

This is just as shattering to us as it is to you. I adore working for this company and it's such a shame that this has happened. We don't want customers to be unsatisfied because we're the ones that have to deal with the repercussions. I hope this goes away sooner than later so I can enjoy my job again and give customers great customer service. The same day I was threatened by a customer, I was told by five other customers that they've never received customer service like I gave them. We're not all bad you know. Please remember the more respectful you are to staff, the greater lengths we will go to resolve your issues the best we can.

Also, customers need to realise that 3 and Telstra share networks, as well as Vodafone and Optus share networks. At one point or another, I am certain that you will have poor service at one point or another regardless of what telco you go with.

This is a ridiculous situation in Australia where to merely do the simple task of accessing a telecommunication system we have to provide all of our personal details including phone numbers, drivers licence, address , DOB etc etc, - all the info that criminals need to assume our identity, and we are asked to take this huge risk just to access the Bl**dy phone system!! what a joke!

Also the lengthy credit checks required to sign up for some poxy monthly plan which just rips money out of our pocket! They should be signing a contract with us not us signing a one way contractual arrangement with them.

I signed up for a Vodafone Connection on 27th Dec 2010 and my mobile phone signal alternates between 1 bar to "Searching for Signal" or "No Service" at home. I complained immediately after this happened to Vodafone and I've followed up over phone several times. They sent me an SMS 10 days later saying that my complaint has been escalated to the network team. Nothing has changed. I dont want to change mobile service provider. I want the service Vodafone signed me up for. They even showed me a coverage map tool in their store and indicated very good signal in Voice, Data and 3G. The truth is far from what they sign you up for.

Is it possible that VodaFail supplies
to customers cheap 'factory seconds' or
defective phones?

My wife had to waste hours and money on
transport to go to iphone shop to repair
VodaFAIL supplied phone. My VodaFail supplied
iphone is not working properly. I will have
to waste few hours to visit iphone shop for
them to check and repair.

Both 'need-repair' phones were in brand
new sealed boxes (new) and are less than 6
months old.

My family has 4 phones with vodaphone & we are always having trouble with reception.

I had an Internet connection, which I cancelled due to coverage issues but still have three mobile phone accounts with Vodafone (one still under contract). As of three days ago we have had no coverage what so ever and are unable to use our mobile phones to make or receive calls or send and receive text messages. I spent just over two hours on the phone to customer care who told me that they had a software problem and were unable to tell me when we would be able to use our phones again... They did have one solution, go for a drive and see if our phones worked in a different area and they would call me on the landline to see if this worked. I did this and they still have not returned my call!

I'm on a two years contract on my second year now!! and it's getting slow day by day, connection keep droping and there is not solution that we can feel about it, looks like we had nowhere to go!! any idea!!!

Where do I begin with how angry Vodafone makes me?! Anywhere from reception problems to not being able to connect and make phone calls, to delayed msges and voicemails. The issue is that most people rely on their phones in this day and age to do everything. I try to connect to work emails, and I can't due to poor reception. Can't use my safari half the time - due to poor reception. Can't send msges or make phonecalls most of the time, at work at home and at my partners time... My question to Vodafone is why the hell do I even need an iPhone or even a phone when majority of the time I cannot use it?? What if god forbid one day I was in desperte need to make a phonecall or send a MSG to save my life - wouldn't rely on Vodafone that's for sure. Uhhh so frustrating!!!

3G and 2G dropouts, missed calls, no service where previously we had full service. All up about 50% of the time our phones have no reception at all, particularly during business hours, where previously I had full coverage at my desk.
Since the merger of 3 and Vodafone, service coverage has declined markedly - previously we had full coverage at home, now we are lucky to get 1 bar for both phone and wireless internet. Both drop out with annoying regularity. Service in Westfield Miranda used to be full coverage; it is n ow 50% no service.
My partner's phone, also with 3/Vodafone, can be on the coffee table next to mine, and hers shows reception while mine has none, whilst at other times the reverse can apply. There is no consistency.
As a committee member of a 4WD Club, I need access to my phone 24/7, in case of a search and rescue emergency.
3 says the problem lies with Vodafone; Vodafone says it because we are with 3. Both then blame the fact that we each have an iPhone 3GS (despite my having upgraded both phones to O/S 4.02), saying the phone has known reception problems.
Vodafone will not release either of us from our contracts - they say we have to go to 3 to deal with anything ; they have nothing to do with 3. 3 say all their contracts are now Vodafone property, and only they can release us.
3 want $585 each to change us from our contracts and onto new Vodafone contracts and a new phone each. This new contract will cost us each another $35.00 each per month (which we can't afford). They refuse to release us from our contracts and allow us to switch to another carrier.
Neither carrier is interested in my need for access to my phone 24/7.

my broadband is absolutely crap, cant do nothing on it, slow as, pathetic, utter crap, vodaphone are so BAD, worth absolutely nothing never go to vodafone.

DID YOU KNOW VODAFONE AND TELSTRA USE THE EXACT SAME SYSTEMS, SO IF PEOPLE CAN VIEW VODAFONE CUSTOMERS ONLINE, TELSTRA CUSTOMERS CAN ALSO BE AT A BREACH OF PRIVACY!!!!!

TELSTRA HAS MANY MORE CUSTOMERS!!

I wanted to top up my prepaid mobile with my new debit card. First their system made me go round in a loop entering the last 4 digits. No option given to add a new card. Called them over and over again, reception intermittent. Explained situation to someone in India, call dropped out. Left on hold for 10 minutes over again. Tried their website, it would not accept my password or security question. Tried calling them for help, never got a person on the line. All this trouble just to pay them. Their coverage is terrible, and they seem to keep sucking money out of my prepaid I don't understand for what.

well..when i can actually get a signal, or the line doesnt drop out the service is good. lol! as for access to browsing..well that's a total joke. Hardly Ever happens

Now the latest is the privacy breach. I just saw the CEO on the news. Clearly he is someone with no authoriy and in whom none of us can trust or rely on. Where did they dig him up from? Business failure school?

I sympathise with everyone out their who wants to break their contracts or keep their handsets as compensation. Remember though, Vodaphone has the power because they have your credit card details and we have all signed a contract.

I say we all support the class action against the company which os ripping us off and cant protect our privacy.

The CEO is a disgusting idiot: he was blaming it on an employee as if this wasn't the company's responsibility.

Well we should shw them what corporate liability means

I am currently on a vodafone $69 cap, that allows me $650 worth of calls, 2 gig of data and unlimited pics and normal texts, i can barely use my data because of their S**T 3g coverage and if i want that to be decent i have to switch to optus or telstra!! I have to go outside if i wish to make a phone call because reception inside is so crappy it wont even connect, I live on the far north coast where reception is supposed to be great!! NOT HAPPY!!

Since purchasing A iphone specifically for the data service, I constantly experience a virtually useless 3G network, would be described as FailG Network drops out, times out, waiting for ever for data to load.

get texts late often. sometimes 5 + hours later

Rubish reception, crap network, vodacrap

I need my phone for work and basically I can't. Poor reception, dropped calls to clients etc, sub par internet speed and coverage as well as sometimes not even connecting. Even when I call someone and they are not on a call it fails. This has been going on for around 6 months and it is not becoming any better. Im paying $99 a month for nothing...NOTHING.

I am sick of seeing the two words 'connection error' on my phone as I try and try to unsuccessfully make phone calls.

I am glad to see our monthly fees are going towards runniong such an efficient and productive company.

bonus bank which was started by vodaphone still owes sixty dollars from this program any advice have complained to them but got nothing except we will get back to you

Just joined September last year and thought could bare the bad service but with today's privacy breach, this is the last straw for me.
I am glad a website has been set up and i am going ahead to loge complaint and action against Vodafone.

Not going to complain, my nerves are far too important for this to remember again, but hey after all what has happened no authority at Vodafone has come forward with a public speech over any media, to personally explain
- what are the issues,
- how they are going to solve them,
- how long will it take
- how they will compensate for their customers' losses
- how people can seek compensations, what are the policies
- do I need to continue this list? Really...

No one has publicly apologised for all the caused distress just as a matter of courtesy to the customers that
- PAY THEIR IDIOTIC, PUMPED UP WAGES
- KEEP THEIR RIDICULOUS BUSINESS RUNNING

Before I changed to Vodafone, I checked to make sure I had reception at home and work (Im a train driver so having a phone is pretty important). Looked good according to their maps.

What a load of Bull. If I stand on one leg facing east and pray to the phone gods I might be lucky to get 1 bar of reception, and if I want to use mobile data at Central then I am dreaming, takes FOREVER and constantly drops out. What phone company doesnt have phone call reception in the centre of the city.

I needed to phone our security team up last night to get urgent help for an unconscious passenger, and behold the phone took 3 attempts to get connected and then, when it finally did without dropping out I only got 2 words out.

This has got to be the worst phone company for reception. Pretty sure Vodafone must work on the idea that everyone doesnt move more then 20cm from a reception tower!

voda phone want me to pay 2000 dollars on a phone i cant use because it gets no reception,they cut my calls off and still expect me to pay when i cant use the sim for anything its a dead set joke i tried reason with them and i wait for hours and once i get a hold all they say is i have to pay 200 a fortnight....i just turned 18 i am willing to pay it just not 200 a fortnight but thats all i can do....really need help if some1 can please

no Iphone not even a call to say it wasnt coming

I can't believe I am reading the security breach news. My first reaction was "... you've got to be kidding me ...".

I will simply not complain.

Can anyone who is knowledgeable please explain what symptoms shall we seek to figure out if a personal account has been broke into?

If I realise that my account has been breached, I will simply demand cease of contract with reimbursement of any monetary damage.
Moreover, I will simply NOT RETURN THE MOBILE DEVICE as a measure of punishment...

ENOUGH IS ENOUGH!!!...

after I came back from overseas I took over my grandmother's prepaid account as she didn't want to use it anymore but we never got the account changed into my name. vodafone called me a couple of years ago (after my grandmother had passed away) as part of a random 'customer satisfaction' survey. I told them about my wish to change the account into my name but I was told my grandmother would need to write to them approving this. when I explained that she was - er - dead, the response was still the same. so now I shall forever have a prepay account in my grandmother's name all because she won't return from the grave to write a letter to vodafone. how unreasonable of her.

We use vodafone and 4 months ago they disconected me for a week
So for 5 days they couldn't divert my mobile number , they wouldn't release me from my contract
And we have been with them for over 8 years
I estimate at least 20k in lost work
Shame on you vodafone shame I hope the public hammer you
We spend at least $500 per month
It's no just poor individual users it's small business they have effected as well
And they couldn't give a dam

I have just spent the last 40 mins trying to call the missus who is about 200m up the road...everytime the call either fails or drops out...I swear over elapsed time it would be cheaper and more reliable for me to train my own carrier pigeons to contact people locally...Vodafone...get your act together or I'll go head to head with my carrier pigeons

In regards to the data breach, my understanding (and I could well be wrong) is that it's the employee logons at the stores that somehow got breached. Because the Vodafone internal portal can be accessed from any computer, anyone with those usernames and passwords could login and view customer information. However this would always have been the case the way the stores link to Vodafones system, because not all stores are Vodafone stores (some are franchised) yet still access the same system.

Either way this communication SHOULD have been done over secure SSL with short expiry certificate based authentication, or via a private VPN.

""Customer information is stored on Vodafone's internal systems and accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password.

"Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence.''

Read more: http://www.news.com.au/business/vodafone-mobile-records-leaked-onto-the-internet/story-e6frfm1i-1225984462550#ixzz1AVvncMD8"

As for other things. I'm 10 minutes from Blacktown in Sydneys West and my reception is bloody hopeless. I've been with Vodafone for 14 years, and mid this year my contract expires. If something isn't fixed come my contract expiry I'll be considering other options. There's only so much a loyal customer can take before they no longer have an option but to look elsewhere.

to my disgust I just stumbled across this link: http://news.ninemsn.com.au/national/8193871/vodafone-mobile-records-leaked

It reads:
"Vodafone is investigating an alleged security breach but denies customers' personal details are publicly available on the internet.

The mobile phone company has reset all passwords for its web portal, used by employees and dealers.

Details including names, home addresses, driver's licence numbers and credit card details have been available on the web in what has been described as an "unbelievable" lapse in security, Fairfax newspapers reported.

The report said criminal groups have paid for the private details of some Vodafone customers to blackmail them and other people have obtained logins to check their spouse's communications.

It said the full extent of the privacy breach is unknown but it is possible that thousands of people have logins that can be passed around and used to gain access to the accounts of about four million Vodafone clients.

A Vodafone spokesman said the company was concerned to hear of the alleged breach.

"Vodafone's customer details are not 'publicly available on the internet'," he said in a statement on Sunday.

Customer information is stored on Vodafone's internal systems and accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password.

"Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence."

The company would investigate the allegations and refer the matter to the Australian Federal Police if appropriate, the statement said.

The spokesman added that all passwords had been reset and a review is being undertaken of the training and systems procedures.

Michael Fraser, head of the Australian Communications Law Centre at the University of Technology, Sydney, told Fairfax it seemed to be a major breach of the company's privacy obligations and "unbelievably slack security".

NOT ENOUGH TO SCREW US OVER BUT NOW RELEASING OUR PRIVATE DETAILS, WELL DONE VODAFAIL

Had an insurance claim rejected but claim was based on operators incorrect imput of microphone on the form yet it was the speaker that was broken so they didnt even assess the phone visually. The operator constantly asked me if i had dropped the phone to which i replyed no. After the claim was rejected I questioned the above and thay said the reason they asked about the dropping is that it was then easy to pass the claim. Now lieing to an insurance company is fraud so the insurance obudsman will be looking at this.
The shop went into renovations for 6 weeks the day my phone came back so I didnt have it for 9 weeks in total for them to not even look at it.
The last 6 months they have only gave me $550 worth of calls on my cap when I should get $900 when I questioned it they said they will only refund the overpaid the last 2 bills. How bout the 4 before that. This issue is with the Telecommunications obudsman.
Turns out that they technically own the phone and the warranty starts at the end of your 24mnth cap. So they introduced the new warranty thing for all phones purchased after a certain date as "goodwill" but it is actually the law catching up with them and their dodgyness.

Soon after Sun Herald reported leaks now I can put the missing part of the puzzle why I have been forced to change my loging details.
Till then Vodafone told me diffrent story which i have never believed anyaway.

Call cut out constantly. Promises of having fixed overcharges on your bill
only to find out they charge you anyway

I have been with vodafone for about five years, I am just back from holidays (Canberra to Toowoomba up the East Coast and back again by car). Largely no reception, no data, messages coming through anything up to a day late, emails coming through anything up to a day late. This includes many of the towns I passed through or stayed in, not just between towns.

Customer service is a joke and having to deal with Lara is a nightmare and more than enough reason to change carriers. I will be going in to speak with a real person at a vodafone outlet and working out how much time I have left on my contract on Monday.

Come on guys, you are quite happy to charge me 89 bucks a month for this, lift your game. Telstra is starting to look good again...

Could not use phone from 30th Dec 10 to 4th Jan.

All I want is a working service. I have been trying to contact vodafone for the past 2 months every time i call I have to wait for 40 minutes to be transfered so I give up. I have sent emails to them on facebook and twitter, I have sent comoplaints to the customer relations group via their website and also email still no call. not even an auto response. SO i have not raised it with the TIO hopefully they wil look into it. I am not going to start with the network problems and how I have to hang up and call 10 times for a 2 minute conversation, they are also over charging me, not fixing my bills and when they say they fixed it they dont. I JUST NEED HELP getting out of this contract so I can go to a more reliable company like Optus

I brought a month to month broadband data plan with a pocket wifi device from Vodafail and I've had problems with it ever since. it's just so frustrating. Everyday I try to connect but the device just keeps saying No Network or SMS Only. When it finally saids connected every time I try to browse a website it drops out saying No Network again. The longest continued connectivity I had with the Vodafail network is probably 1 hour. That's pathetic. I can't wait to move to another network.

Have been a Vodafone customer for just over a month. Experiencing many dropped calls, poor internet service (3G), delayed voicemails. Should have chosen another company.

poorest network coverage!!!! $69 cap plan with no service coverage on my phone.


thanks alot voda! thanks for the horrible service!

Have not had a phone slower on the internet with 24/7 drop out whether on a call or on the internet. Inside my house using the phone is impossible.

I have the usual issues, limited coverage, limited 3G, drop out calls, and the most annoying, messages taking 12 hours to go through to people in the same suburb on the same fail network. Rang them up went through the coverage check and came back that I am in a low signal area. They gave me 3 months free access (which is good), even though I tried and tried for a release of contract, but since I moved house recently about 4 kms away I dont get out of my contract even though both addresses have less than average reception. Checking the coverage map on their website its says that basically my whole area is covered and that every part of sydney is covered, which is a complete lie, isn't there some kind of law against false advertising and misleading coverage maps that are nowhere near accurate??

Was thinking about signing up for the class action... although they can probably just access my details online now like everyone else.

http://www.heraldsun.com.au/news/national/vodafone-mobile-records-leaked-onto-the-internet/story-e6frf7l6-1225984469970

Vodafone is a joke.

I would say that generally my past involvement with Vodafone has been good.
This appears to have changed in the last little while.
I've noticed that some calls drop out and some never come through at all.
I have friends who ask why I'm not taking their calls and then I check the missed call log on my phone to see that there are no missed calls.
I've also noticed in the last month or so that I'm being charged twice for sending the same message. I check the call details on Vodafone's website and it shows a message being sent at 11:38:40 & then at 11:38:42. I'm on a capped plan so EVERY duplicated message charge is coming off my call allowance.
It is a pity that Vodafone seems to have dropped the ball in some ways, my experience until now has been reasonable, or at the very least on par with the other carriers.
One last comment, please, please, please, send Lara on extended leave to a far away island, bring back a person who can answer the phone and who can help you.

FROM SYDNEY MORNING HERALD:

Mobile security outrage: private details accessible on net Natalie O'Brien
January 9, 2011

The personal details of millions of Vodafone customers, including their names, home addresses, driver's licence numbers and credit card details, have been publicly available on the internet in what is being described as an ''unbelievable'' lapse in security by the mobile phone giant.

This website is aware of criminal groups paying for the private information of some Vodafone customers to stand over them.

Other people have apparently obtained logins to check their spouses' communications.

Advertisement: Story continues below Personal details, accessible from any computer because they are kept on an internet site rather than on Vodafone's internal system, include which numbers a person has dialled or texted, plus from where and when.

The full extent of the privacy breach is unknown but this website has learnt that possibly thousands of people have logins that can be passed around and used by anyone to gain full access to the accounts of about 4 million Vodafone customers.

Professor Michael Fraser, the head of the Australian Communications Law Centre at the University of Technology, Sydney, said that it appeared to be a major breach of the company's privacy obligations and ''unbelievably slack security''.

''The fact you can look up anybody as easily as that seems to be a gross breach of privacy and resulting in an almost negligent exposure to criminal activity,'' said Professor Fraser, who also heads the Australian Communications Consumer Action Network.

A spokesman for Vodafone said yesterday the company had ordered an immediate investigation and review of security procedures.

''Customer information is accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password,'' he said.

''Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence.

''We will be conducting a thorough investigation of the matter with our internal security experts and will refer the matter to the Australian Federal Police if appropriate.''

He said all passwords would be reset, and training and other procedures would be reviewed.

The revelations come as Vodafone is facing potential lawsuits and widespread customer dissatisfaction with network access.

More than 9000 customers have joined a class action and the company has set up a number of taskforces to try to fix the problems.

In this new saga for Vodafone, dealers have revealed that they are frequently asked to do ''favours'' and to pass on their login details.

Because the customer database is not an intranet (internal company system) and instead on the internet, users with a password can log in to the portal from anywhere, then access any customer's information.

Vodafone retailers have said each store has a user name and password for the system. That access is shared by staff and every three months it is changed. Other mobile dealers who sell Vodafone products also get full access to the database.

Anyone with full access can look up a customer's bills and make changes to accounts. Limited access allows searching by name, which takes much longer and is more involved but can be just as effective when done correctly. ''It's scary stuff in the wrong hands,'' one dealer told this website.

Australian Privacy Commissioner Timothy Pilgrim said all organisations should take appropriate steps to secure the personal information of their customers or they risked breaching the Privacy Act.

''If an individual believes their privacy has been interfered with they should first contact the organisation responsible and if they are not satisfied with their response they can make a complaint to our office,'' Mr Pilgrim said.

He has backed the federal government's intention to give his office extra powers to impose penalties should he find a breach of the act.

Vodafone-Hutchison Australia has been a mess the day both were merged and it has lost the plot,the mindset has been that they are now a big player in the market. They do not worry about customers' well beings.

The network can not hold connection, devices have become unsable, download speeds are not meaninful,now we are in trouble,all our personal information in the hands of unwanted people

They have all the call centres in Mumbai.

I signed up on a 2 year $29 cap about 6 months ago and pretty much only use it for calling and texting. I never exceded my $29 when I was on a pre pay but now every month it seems to be much more. Moan number 2 is due to lack of signal and connection, how can you possibly not have signal in the middle of the City. It's not exactly remote. Moan number 3 ... Terrible Customer Servie. Online bill wasn't working so needed a new password, after holding for 1/2 hour was told they would send through a new one via text, surprise surprise I never received it. The thought of trying to get back through to them just fills me with dread so I wont bother. If it wasn't going to cost me the earth to get out of the contract I would do it in a shot, unfortunately I'm stuck but will certainly NEVER re-sign with Vodafone ever again. Absolute CRAP!

Hi I came to vodafone 5 months ago from telstra, what a mistake. Reception is pathetic and costs me business. At Dinner a few nights ago with friends sitting outside at Darling Harbour five people at the table on vodafone and not one of us could get a signal.VODAFAIL!!! After years with telstra on a $79 cap and never exceeding my usage, my vodafone bills are always over $100 up to $300. Admitedly I did add data to the package but only check a few emails each month and was assured by the ever so helpfull sales boy that I would never exceed my usage. yeah thanks mate.But maybe you should of told me up front that I'm billed in 1 minute blocks compared with 30 second blocks at Telstra
I am currently considering paying out the $1500 left on the contract and going back to Telstra,I will probably save money and have reception when I need it. Td

I ahve only been with Vodafail for 12months with shithouse service broken promises, and now this breach of privacy...I am majorly pissed off and i dont want 2 friggin months free access i want out of my contract NOW.why would you want to stay with them if they have done this????

After getting an i-phone 4 on a plan from vodafone I have had non-stop problems with it ranging from no reception to dead battery life, when I took it to the store that I purchased it from as its battery would no longer stand up for more than 3 hours when charged to 100% the woman informed me that it will take at the minimum 5 days for a new phone or my repaired phone to be returned to the store. This means that I will lose all of the information gained on my phone and I have only had this phone for less than a month. Until this is repaired I will not be paying my bill as I am not using the phone, I don't even have the phone! Vodafone's customer service is ridiculous and after being with another phone service provider I thought that service could not get much worse, apparently I was wrong.

i live in a central sydney suburb and find it extremely hard to contact friends on the same network and be contacted by them.

I had billing errors, which were obvious as it was directly debited from an account that always had enough funds - yet the bills would show that there are overdue bills that 'rolled over'. I rang and waited for about 45 minutes before i spoke to someone who admitted it was an error - but said it was rlated to the billing cycle so it will always appear on my paper bills that there are overdue bills, even though there werent. This was worrying because it looks bad on my future credut history. I visited my local VODAFONE store in Campbelltown MacArthur Square and an attitude laden guy offered no help to rectify the issue. Then a female took over the conversation and started yelling at me in front of all the customers. I couldnt believe i was being abused by a staff member!! I told her that ill be making a formal complaint about her yelling and she said "go ahead". I got home and made a complaint. This was recieved very empathically - but they never got back to me. In fact, they never got back to me after >1 month, despite telling me they will. Eventually, i decided to change to OPTUS (and they are much much better btw) and when i rang VODAFONE to cancel, they apologied and offered a $20 gift voucher! Really - you have to threaten to leave for them to take your complaint seriously. I took the $20 and left them anyway. They are deadbeat. There is a reason why their prices are lower - its because their service is inferior. Simple!

Well according to the young douche at my local vodafone store he gets reception where i live when he visits the area and its obviously my E71.... Ahhh no its not. Hardly any reception in my area with vodafone, optus telstra perfect or when the reception is at a moderate level i connect to my fb page its goes to nothing, the joys of vodafone. And then waking up this morning to read in the paper about leaked phone bills. Well i am waiting for the "call back" to get out of my contract and off to optus i go, definantly won't be telstra.

I cant even login to My Vodaphone with 3 attempts with 3 different temporary passwords.
Even gave Lara a gobful but couldn't even phase her.
What a bunch of DROPKICKS !!!
This is my 2nd VODAFAIL whinge and i'm sure it won't be my last.
Can't wait to get out of this joke companies contract.

I live on the central coast and since Xmas od 2010 i have been having network issues with vodaphone such as reception, internet usage etc.. I have rang vodafone to complain but was told " that there ARE NO network issues and that it must be my phone ( i have iphone4)... however when i went into a vodafone shop i was told that there are network issues and that hopefully problems will be resolved by febuary?...Now who's right a vodafone store or the vodafone support centre?

My msgs either take 10 years to send or 10 years to receive,then I think it's quicker just to call but then theres no service on my fone, so basically I'm stuck with not a iPhone but a iPod touch cause thats all this fone is good for...might aswell give to the kids since they wanted the iPod touch..bloody stupid..

My husband signed a contract for 24 months in April 2009 for a Blackberry Storm paying $79/month. The phone had to go back a few times for fixing. Until the last time, in middle 2010, it stopped texting. He called Vodafone many times and they always gave him the same procedure, after waiting for a long time. The customer service attendants could speak/understand proper English. One of the shops sent the phone to the repair service and wanted to charge him, even though the mobile was still under warranty. After many calls and weeks without texting, he finally got a new phone after saying he was going to put a formal complaint with RIO. These were like magical words. The new phone given to him was not a Blackberry Storm, it was a very cheap model on a $19/month plan, while he still has to pay $79/month. If it is not enough during the last months his phone has been unable to make or receive calls when he is at home due to the poor service (we leave in the Eastern suburbs where should be good service according to Vodafone coverage area). I have found Vodafone extremely frustating! Never again!

I only really noticed the drop outs and bad reception a few months ago and it has progressively gotten worse since. Unfortunately I dont think I have had a call this week that hasnt dropped out. I am constantly getting delayed messages, in fact last night I didnt get my friends msg till halfway through the dinner when she was sitting next to me!? People are apparently calling me but my phone does not ring and i dont get notifications till hours later.
I feel really bad for Vodafone, but enough is enough. They made a silly move to money grab and now it has come back to bite them.
my contract is up now so looks like i will be moving to another network :(

Trying to terminate my vodafone contract, only to realise that you need to go through 3 call centers and are placed on hold in a cue at all three! Wait time has exceeded 2 hours, and still waiting for the 2nd call center to answer! I assume this is a ploy by vodafone to force you to wait out your contract.

EPIC FAIL!

My husband who lives in country Queensland where there is no Vodaphone coverage asked me to disconnect his service. This was back at the end of September 2010. On Monday 27th September 2010 I tried phoning Vodaphone and spent half an hour just hanging on hold. I then got on line and the only place I could find to contact Vodaphone was their technical support team. So I sent them an email and they sent me an email back telling me that someone would get back to me with reference to my "enquiry". So far no one has contacted me over this. A few weeks later I rang another number which connected me to Vodaphones call centre in India. The Indian man I spoke to said they could not help me because they needed my husband to ring them which he is unable to do. Before he left to go to Queensland we rang Vodaphone and he put me on the account so that I could be his voice as it were. I have the password and the accounts were paid by cheque with my name on them. For this organisation to flatly refuse to cancel the service because they cannot speak to my husband is ridiculous in light of the aforementioned intentions of my husband. I have not paid the last three bills and have no intention of doing so. I do not see why I should pay for something that is not needed anymore.

VODAFONE STAFF HAVE BEEN FOUND TO BE SELLING CUSTOMERS DETAILS TO CRIMINAL GROUPS! Good work Vodafone, way to win support. Story broke on ABC's website.

Good to see that Vodafone is at least one thing: CONSISTENT. Now all of our records including credit card details, bank details and other identifying info of customers is readily accessible on the web to those that want to commit fraud, WHAT DOES ONE SAY HERE! Are they trying to make up for the lost income from call dropouts by charging for personal info to criminal organisations?
WAKE UP VODAFONE, NOW YOU REALLY HAVE NO WHERE TO RUN AND HIDE !!!!

very bad reception drain the battery I called them about two months ago and guy asked me to give an alternative number so I can trouble-shoot your mobile while talking to you using your land-line the guy never called me again. After two weeks I tried again to call Vodafone after hours of wait I managed to get through and complained about the reception problem and no one returned my call she apologized and after hours of troubleshooting she decided to send me an other sim card and I finally I received the new sim card and the reception is the same. Most of the time I get no reception at home. It only happened about 3 months ago. I used the network for about 4 years.

I constantly experience dropouts, failed calls, "can you hear me" calls, the need to reset my phone to get a signal, prompts that my network has disconnected and if I leave Sydney - I can't really use my phone at all. Combined with the recent article in the Sun Herald about user's personal information, including driver's license numbers and credit card details, being available over the internet to anyone with a Vodafone store password - I've had my fill of Vodafone.

I'm on an unlimited call plan, which is cheap for unlimited calls and is why I went on it, but it isn't cheap if you account for the fact I'm not receiving the service I contracted Vodafone to provide. I've lost numerous business calls, but thanks to other forms of technology have been able to get back in contact with clients and therefore probably haven't lost any business or suppliers as a result - just annoyed a few people. But I would like to cancel my contract without having to pay the cancellation fees. Which I think is only fair if they can't provide the contracted service or guarantee my personal information will remain secure.

In May I signed a contract for $29 a month which gave me $150 calls and mobile broadband of 1GB. After several months of being under my usage capacity (I was only using 350-600mb of data and around $120 of phone, I received a bill for $220 stating that I had used 11GB of data although data usage on my laptop was saying only 350mb had been used. I rang to complain about this and after extensive wait times I was told that I must have used it or someone else has used it and that I must be downloading movies and music which I had not. I live by myself and am the sole user of my laptop. I got an itemised account and noticed the download times were when I was at work and that the downloads of up to 2GB at a time were being taken of my usage and that the computer was online for up to 5 hours at a time. After repeatedly telling my complaint to many different people at vodafone they took off the excess charge for that month and they told me to get my computer checked which I did and as I suspected my computer was fine and no downloads had occurred. I called them to tell them to check that my bill was not being combined with somebody elses bill and they said it hadnt. I stopped using my computer for a couple of weeks as I was scared this would happen again. Guess what? It happened again. The next month I was charged $227 with another 11GB of downloads! I checked the times of these domnload and again they occurred when I was at work and during the 2 weeks I didnt use my computer. Again I called to complain and they took the excess charge off the bill and gave me 1GB for free to use to monitor what was happening. Of course this was all used up and not by me. I was sent another excessive bill and by this stage I had had enough. I was sick of being put on hold, it interfered with my work, it caused me a lot of stress and sleepless nights. I finally called them and to told them I would call the TIO and consumer affairs and that I wanted my contract cancelled free of charge! Finally they cancelled my contract free of charge. The next month I got another bill texted to my mobile saying I owed -$11.00! Due on 15 January! It took me 3 days to get through as I kept getting a message saying too busy and to call back. Ridiculous! When I did get through I told them how can I be billed for a credit that they owe me $11.00! The customer service guy said that this was a goodwill gesture but I would not be getting the money as they had to put my account in credit to cancel the contract! How is this a goodwill gesture after what they put me through! I now have prepaid mobile broadband with another provider and have been using my computer a lot more than when I was with vodafone and am still going nowhere near 1GB a month! I do not use vodafone any more and never will again.

Is af the current V/F issues are not bad enough !
Now the breach of privacy and our personal details are leaked to who knows how many crims and identity thieves ? This is just extraordinary that Vodafail has such lax security around the privacy of OUR details. Add this privacy breach to the class action I say ! Federal Govenment agencies, what are you doing about this ?????
Here is a link to the V/F privacy policies.
http://www.vodafone.com.au/personal/aboutvodafone/legal/privacypolicy/index.htm

I am in the middle of moving house and now I need to change all of my credit card details and passwords due to their inexcusable data leak. Also months of poor reception dropped calls etc. but this pales into comparison to GIVING OUT MY CREDIT CARD DETAILS TO ANYONE WHO WANTS THEM!!!!!!

I was stupid enough to sign onto a 2yr mobile and internet contract last August - the new phone that came as part of the contract didnt work for the first 4 days and once it was figured out the back-office settings were incorrect, it only lasted for a further 5 weeks! A new phone - it is the worst product I have ever had the misfortune of using. When I tried to return it to Vodafone to be be fixed I was told I would not be given an interim replacement, so was expected to operate without any mobile until its was fixed - how long? Oh, maybe 3-4 weeks! When I asked for a new phone given the circumstances I was told I would have to pay outright for a new phone. This issue is amongst the phone cut-outs, text messages that aren't ever received and calls that never seem to come to my phone. I cant believe there is a further 1.5yrs left on my contract - and the latest SMH lead story that all our details inc personal addresses, licence and credit card details are now publicly available online for anyone to fraudulently to use. Vodafone is the worst company ever, should be bankrupted in payments to customers for the pain they have caused and never allowed to trade as a business in Australia again.

Postcode 2106 Pittwater Area (Herbert Ave Newport). This is a known low signal area but it worked OK for 9 months on 3G. Now it mainly works on EDGE (GPRS). Thats OK as it was reliable but slow but it now switches between 3G and EDGE whilst working and drops out on the switch. The blue ball falls off and then you have to start again. It is very unreliable.

my phone constantly has really bad connection i need to try about 3 times just to get hold of a number, even a home number and it will always cut off while im talking, always without fail no matter who it is i call or receive a call from, sometimes i dont even receive a message i have been sent, it never comes. i will be changing companies as soon as i can, i think people need to stop complaining and start changing then they will get the message loud and clear.

I am currently with the 3 Mobile service however i understand that 3 has been taken over by vodaphone. do i have a case here to get out of my contract? the service is absolutely terrible! please reply!

vociemails and sms arrive late by hours or days and at times not at all. Given I am applying for jobs at the moment this is unacceptable.

An interesting article I found online this morning about Vodafail breaching customer privacy. Apparently its quite easty to obtain logins to access any Vodafone customers details and call lists!

http://news.ninemsn.com.au/national/8193871/vodafone-mobile-records-leaked

I have been having so much trouble with VF. They gave me the run around last year before I was going overseas about lodging faults, resetting my handset and sending me a new sim card. I found out whilst overseas when the s__t hit the fan and it was all over the news that this is the rubbish they are telling customers when they are fully aware of the faults that are present.

I have since came back from overseas and the data on my phone still sometimes won't work and I lose 3G reception all the time and I had a call failure while I was ringing 1555. VF still don't know how to unlock my iphone for me and even told me to go to the Apple store and ring them back from there. At the end of the conversation they told me to call them back tomorrow morning to try and unlock my phone as there were no iphone support staff working at the time I called last night.

The latest and best bit so far, is the new sim card they sent me which I activated last night at 6pm was to take around an hour to become active and I was to use it when the old sim stopped working. It's 10:30am the next morning and I am still using my original sim.

I have so many complaints about VF that it would take me forever to write down but I have everything documented and will be lodging a complaint with the TIO monday morning, with all my notes.

I posted below at 11209 re incorrect number displaying and phone not ringing.

After about 4 hours I got a call back from Vodafone - well rather my switched on phone, full reception, sitting beside me phone got a voicemail. Could not use the return call (was a mobile number) feature in voicemail. About an hour later I got another call (private number) which came through.

Got a guy with a strong Indian accent and barely understandable.

Was told it was a phone issue and to try my SIM in another handset. Told him I did not have another handset so he told me I'd have to go and buy a new one!!!! And until I had done this step they could not raise it as a technical issue. I told him that I was unable to complete the set and I was well aware it was a service issue. So all he says is, yes I understand you cannot complete that step and I can raise it as a technical issue but I need you to first try a different handset ARRRRRGGGGHHHHH!!!!

Thankfully I am on prepaid and I've inherited and iPhone which arrives tomorrow and that's going on the corporate plan we have with Telstra and I'm saying goodbye to 10 years of loyalty to Vodafone.

Today's Sydney Morning Herald reports... THE personal details of millions of Vodafone customers, including their names, home addresses, driver's licence numbers and credit card details, have been publicly available on the internet in what is being described as an ''unbelievable'' lapse in security by the mobile phone giant. read more here: http://www.smh.com.au/technology/security/mobile-security-outrage-private-details-accessible-on-net-20110108-19j9j.html

I have been a loyal Vodafone customer for nearly 8 years, and I can still remember when Vodafone had fantastic customer service and great reception. I actually used to get calls from Vodafone to check up and see if everything was OK. Of late, you'd be lucky to get through to an operator in less than an hour of waiting on hold!

Now let's not get started with the reception! I have noticed a steady decline in coverage since around 2 years ago. I run an IT company and travel all around Sydney. I have zero reception in a high apartment in Homebush, and zero reception in Alexandria in my office. This means any time I'm at home or work, I have zero reception! Home/Office would account for around 70% of my time so that means missed calls and lost revenue from jobs I could have taken on! Even out and about, I call 20 times in a row and kept getting the dreaded 'Call Failed' message! This is with full reception!

Vodafone's 'broadband' speed is a friggen joke! It's seriously slower than dialup when it works, and that's probably only half the time.

Vodafone get your shit together, as a mobile phone company we as your customers expect our phones to work when we need it, not when it suits you! Not much of a 'contract' when Vodafone doesn't fulfill its end of the bargain!

Signal was ok on my iPhone 3GS in Melbourne, moved to Wollongong, NSW and 3G coverage is basically zero! Network team are "looking into my issues" but unless they are going to build a load more towers and quickly, I can't see things changing. 18 months left of my contract and can use my iPhone for calls and sms and that's it! And to top it off I hear today they have all our details on the internet waiting for hackers to get!