it is shit network. shit phone.n97. it may cost me a lot of business deal and my company's reputation

I can only use about 10% of my cap plan when i am at home. I go from 1 bar to 'no service' 90% of the time. Vodafone promised to investigate and get back to me on 24th dec. I had to call them on the afternoon of 24th. They said the investigation was ongoing and that i'd hear from them when they had an answer. I was given 1 weeks worth off call costs off my bill to make up for this problem - a problem that has been getting worse over the last three months.

i've been on vodafone for 7 years, works ok in 3012, but as soon as i leave the western ring road area it fails. think i might start looking around for a better deal

I'm finding it sort of comforting that there are so many other people in the same bloody predicament as I'm in! I was a happy customer with Three for about 5 years, I only switched over about a month ago because I was assured that the service would be BETTER (it was only the no extra roaming charges that I cared about, my service was fine). Plus the Three/Vodafone store seemed to only be selling iphones to vodafone customers, they had some kind of weird hierarchical waiting list going on. From the get-go I've been terribly unimpressed with Vodafone, lamenting that I paid extra fees to switch over. I feel betrayed by the staff for not being honest with me and taking my money!! And then on a weekend away, where previously I had impeccable coverage from Three, I was unable to contact my friend I had been wanting to see because I had no reception! So frustrating! I live walking distance to the CBD and can't make phone calls to people within 5km of me! And at times I've attempted to send messages and they've failed because of poor reception, and then sent all at once later on costing me 5 times the price! I'm frustrated, my friends are frustrated. Grrrr so angry. And sad. I miss Three :(

lost my customer

My daughter and I are both currently with Vodafone and now don't get reception around the corner from our home at my brother's house. We live in north-west suburban Melbourne. It had become somehting of a family joke, but it's not funny! We also travel around the state and in several locations where our friends on "3" have coverage, we don't. When I rang, they said there were no plans to alter this any time soon. When I asked about the "3", I was told that they were considered a different company. Whatthe????? So it's off to Telstra we go - both of us - me on a high, business plan and her on a substantial prepaid! Enough is enough!!!! Good on you for starting this site!

I look at my phone. It says full network coverage. I dial a number. It says zero network. Every freaking time. Don't know how I stop myself from throwing it against a wall.

I have a THREE mobile broadband that is City Based. I get no reception even in outlying subs, such as Sunbury, Craigieburn, Melton and Cranbourne. I depend on my wireless BBand for communication, however the 3 netowrk coverage is just plain awful. It gives the option to roam to Telstra 2G (GPRS) in country areas at the rate of around $2 per MB. Given that Vodafone is itegrating the 3 network as its own and eliminating the 3 brand, then Vodafone had better review its 3 network Mobile Broadband with regard to extending coverage, otherwise it might as well shut the thing down

I live 5 km from the cbd. Every call i make drops out the first time i call... sometimes i keep trying (out of sheer bloodymindedness) and sometimes the call will actually stay connected for a while. But mostly it won't. And call quality is crap. Thank goodness i'm out of contract in less than 2 months - goodbye vodafail!!

When I signed over to Voda I was told there will be no difference in coverage and call quality. However I have not been able to get coverage inside my own residence.When checking thier coverage maps I am in a full coverage area.
Also I do not get coverage in carpark basements even tho workmates beside me have no problems.
Call quality is also poor.
I am using HTC Desire, non telstra version.

Up until about 6 weeks ago I found Vodafone okay, no problems with calls, texts or service, but now my calls just drop out, text messages are arriving days after people send them, my phone is telling people who ring me thats its switched off or send them threw to my voicemail when its on and has full service and coverage.When I rang to complain about the service it took me an 1hr and 40 minutes to get threw... Not good enough Vodafone, i'll be switching provides when my contract runs out in a next month...

Is vodafone also the owners of 3? I have had trouble with them for 18 months and have low coverage, can never access voicemail yet am still charged for it.
Am I right it saying Vodafone owns 3?

Basic things like being able to send text messages, make phone calls, send MMS messages, connect to the internet. IN MELB METRO AREA!!! ARE NOT RELIABLE. Pretty pathetic really.. from a supposed 'world class' service provider.

I have been loyal to vodafone for years and years cos i beleive they are or where better then the other fone companys out, i went with another comapny optus and with in 6 mnths i changed back to vodafone, cos they were the best... im really angry at the moment bout the bloody fone dropping out all the time, its silly, u know im talking away and next minute it drops out and then i ring back oh it drops out, im kinda over it all, if the problem isnt fixed im thinking i mite hvae to change to sum1 else, this has to stop,vodafone has to do everything to keep the custmoers happy or vodafone will not have them anymore... so fix the problem.. and dont give me the bullshit that the service is getting upgrade or there no reciption, trust me i have full reception all the time... fix the drop outs or bye bye vodafone....

never get any reception, when i do it drops out, jams phone, delays text messages, sends calls straight to my voice mail then tells me 2 days later, data reception totally useless.

FAILURE OR EPIC PROPORTIONS

Pathetic service. Just be grateful That Telstra is worse. Not by much though.

Terrible reception, calls always cutting off....thought it was my phone but apparently not!

I was with Vodafone for over a year, fortunately I was prepared to go through all the crap to rid myself of them.
I had wireless broadband, never got more than 10mins on the net before I lost the connection.
The most infuriating thing for me was trying to contact them. Sometimes Id wait up to 30mins to get through. Then when i realised i wasnt speaking to someone in Australia I demanded to be put through to someone here.
That irritating "Voice Recognition" system they have "Im Lara, all you have to do is talk to me" obviously designed to keep you on hold as long as possible in the hope that youll just give up!!
They still kept sending me bills up to 5months after id finally paid up and finished with them.I finally called them again, and again "30 mins" on hold, got the operator to look up my details, to be told "Oh, youre no longer a customer" Duh!! She said she would stop the bills coming. No bills so far, but im still not convinced theyve stopped. Vodafone were without a doubt the "Worst" company I have ever dealt with and I will "Never" go near them again.

I signed up my little girl's phone to the 3s $29 cap plan and was told she would only have to pay $19 a month for the first 12 months. Well that lasted for 2 months and was told they would fix the problem. Now we have no choice but to pay the full amount. Don't believe their advertising it's very misleading.

people are keep calling and saying my phone is not reachable but my phone shows full signals which i never knew when i am droping signals. call dropout so fequently i bearly sometime talk for 2 mintues

I have been with Vodafone for a few years, promised same reception as telstra, though i dont get service very often at all. I use these phones for work and very rarely get reception.Since the two companies have joined i cannot make calls at all, Cannot call out, if someone does eventually get through calls drop out, I have contacted Vodafone and they have told me they will do a check on my phones,as they dont have a problem it must be my phones. The Cancellation team also have told me they want me to pay the exit fees on the service which I am not willing to pay as I am not getting a service and never have had a great service with Vodafone. All lies about there Service.
So Angry!
Please advise who to contact to join in on class action against Vodafone!
Thanks Katie

i have two phone in contract with vodaphone and i have raised the point that i have reception issues everywher i go.also i have drop outs and bad internet usage. i actual called vodaphone where i was on hold for 80 min. while i was on hold i sent them an email stating my fustrations. nobody respomed to me. a week later i got a call from vodaphone. they issed me a $49 credit on my phone becuase i was on hold for 80 min. however when it came to the serivce they blamed it on th sim card and the phone. i went through the steps that they told me to do to rectify this issue but the propblem is still not fixed. i just gave up. but now i am holding hope with this website. please help me get my phones out of vodaphone

Unable to contact my daughter at end of a school day when she was delayed in being picked-up. Unable to contact her for over half an hour. About to call in Police.

I am not ina mess now! BUT!!! I joined Vodafone in July. I onformed them I needed an account where I could send TEXTS to Sri Lanka, and that there are hundreds per month. I informed them of my fiance's Phone Provider. They said that is not an issue. I got the new Sim Card, alerted all family and friends my new number. Closed my long standing account with Optus, and thought I had found the BEST phone Plan... WRONG!! The Text messages would not go through. I called Vodafone and alerted them. They then told me they do not support my fiancee's network provider, when they assured me they did. I was ANGRY.... I had signed a month by month contract for 12 months. I can't remember what happened next, but the next day I called them again. They said that my fiancee's phone provider WAS the ONLY one the covered, yet the day before I had been told conflicting stories. I was fuming. I told them to shove the SIM card up their ASS and that I would not be paying a cent for any calls I made. I then emailed headoffice and they agreed with my story and cancelled my number, but it still took over a month for them to clear the bill, which was $3-$4 dollars. The network providers we are talking about in Sri Lanka are Airtel and Dialog. I WILL NEVER USE VODAFONE AGAIN OR RECOMMEND THEM!!!

Hi,
Just got on Infinite package and sad to say that it does not work well in my apartment, to discover the only network that does not work in my house, when I contacted VF, they are not interested in my grievances and this issue affects my job as well, as I work from home as a consultant,
Somebody pls help me to get this guys to get a another tower to this area

I have been a loyal customer of theirs for years. Im READY TO CHANGE~! I wanted to upgrade my phone to an iphone 4. I was told at WATERGARDENS VODAFONE that i will be on a WAITING LIST for this upgrade because they had none in stock. 2 MONTHS WENT PAST my partner called to check up, nothing and confirmed that we are on that list. 6 MONTHS LATER we went to the store and then they tell us THERE WAS NO SUCH LIST AT ALL!!

Internet service and normal reception keeps dropping out. I called up to get it sorted, i got hung up on twice then sent an sms advising me it will be sorted out soon. I still have the same problems.

maybe people should stop using there crappy iphones and shove them somewhere

I keep on getting drop outs .People try to ring cannot get through ,messages donnot get through straight away .Rang to complain on hold for a long time while on hold call drop out .

Been with vodfone for year without complaint but the last few weeks have been terrible and running a business from both mobile phones has been really hard to deal with and have had to give out our personal landline phone number to customers! Our landline phone provider will be rubbing their hands together with all the phone calls I have had to make! C'mon Vodafone get it right!

Can't believe you would all whinge about Vodafone !! Trying to get a "so called" great deal but it is obvious to anyone that Vodafone does NOT have the capability of Telstra and the range so I guess you get what you pay for. Change telcos and see the great coverage you will get with Telstra. I wouldn't use Vodafone if you paid me, I want good coverage.

I keep on getting drop outs .People try to ring cannot get through ,messages donnot get through straight away .Rang to complain on hold for a long time while on hold call drop out .

I keep on getting drop outs .People try to ring cannot get through ,messages donnot get through straight away .Rang to complain on hold for a long time while on hold call drop out .

Can't believe you would all whinge about Vodafone !! Trying to get a "so called" great deal but it is obvious to anyone that Vodafone does NOT have the capability of Telstra and the range so I guess you get what you pay for. Change telcos and see the great coverage you will get with Telstra. I wouldn't use Vodafone if you paid me, I want good coverage.

yup same as everyone else, Im starting to get right jack of Vodafone...Im not that far from Melb CBD and th reception I get is atrocious...and with the free talk time to other voda's thats a load....I have 85hrs built up yet when I try to use it, it disconnects my calls after 15mins making me use more credit to ring again, and after 15 mins it does it again..WTF???
I am seriously considering ditching this company, I joined up with my children so they can call me with their free talk time, and already 2 of my kids have opted for another comapny and have had no problems...think its time to follow them.

Had troubles in tarneit and Deer Park, for about two weeks and would only roam to vodafone 2g and could not get internet services on my phone. One week ago the problem was fixed and has never beem better.

I HAVE BEEN TOLD THAT THREE IS BOUGHT OVER BY VODAFONE. IF THAT IS TRUE THEN I KNOW WHY THREE NETWORK IS ALWAYS A NO SERVICE ZONE. WHEN VODAFONE DOESNOT HAVE ENOUGH INFRASTRUCTURE THEN WHY DID THEY BUY THREE. THEY WERE NOT GOOD ENOUGH TO CATER VODAFONE NETWORK CUSTOMERS. HOW CAN THEY COPE WITH ADDED THREE CUSTOMERS. I OWN BUSINESS AND HAVE FOUND REALLY HARD TO MAKE BUSINESS CALLS AS ALL I SEE IS "NO SERVICE" ON MY PHONE.

I keep on getting drop outs .People try to ring cannot get through ,messages donnot get through straight away .Rang to complain on hold for a long time while on hold call drop out .

I keep on getting drop outs .People try to ring cannot get through ,messages donnot get through straight away .Rang to complain on hold for a long time while on hold call drop out .

I've been with three with 3 years now. never had a problem with network / data speed! though they r using voda network but its goin good.

I have a Vodafone mobile, and a seldom used pre-paid Other Carrier mobile. When going to South Gippsland, I need to set my vodafone to divert to my Other Carrier when out of coverage area. Korumburra has a big tall comms tower on a hill, obviously without any Vodafone service on it. There is one small area of around 2 square metres halfway up the main street, and a similar sliver of space at the Tourist Railway Station at Korumburra that I actually get reception, otherwise its diverted my other phone which is rings for over 95% of the calls made to me when in Korumburra. I miss calls, texts, and the handset muight as well be a piece of cheese for its usefullness in this situation. OTHERWISE I don't have any problems with it, except the 1555 call and data usage SMS service is often out of action or takes sometimes up to an hour to reply

I recently needed to upgrade to a smart-phone on a higher plan and decided to go with 3-Vodafone. I checked out their deals and went with a Blackberry on a cap plan as it sounded pretty good. It wasn't until a week after I'd signed the 2-year contract that I was then told that their Blackberry doesn't operate with any applications (such as GPS). I've thus wasted my money and am now locked into a contract with a smart-phone that cant do anything. Smells like misleading info to me....

When I am at home in Blackburn - Victoria, there is no network understandable, but when I was at the MCG (Melbourne Cricket Ground) in the middle of the melbourne city, I see huge amount of advertisement of vodafone but when I tried calling or logging onto internet from my phone no network at all, can you believe you are in the middle of the city and no network, you can only get this problem with VODAFONE!!!! such as disgrace, misleading the customers by false advertisement and sponsoring cricket to misguide common man.

Vodafone's network keeps dropping out on me, when im in my room when im in the car or when im walking or standing still. I was in a very important interview with William Angliss Institute over the phone and suddenly within the last few moments of the interview I was cut off completely. Not only is this bad PR for Vodafone but its completely embarrassing for me because I had to mention that it was the networks fault for being rude and being the reason why I was cut off. Not to mention when i was complaining about the network to the customer service, what do you think happened? my coverage was cut off again then I rang again and had to wait a further 40 mins because of the phone waiting period. Then they had the nerve to blame it on my Blackberry and asked the network coverage is mostly likely due to your handheld.... no its not its your own coverage.... they are seriously screwed.

Since upgrading to a touch-screen smart phone, I'm surprised how many people I've spoken to about how poor the data performance is on Vodafone, in and around Melbourne. I know people with Android (HTD), Windows, Apple and Nokia smart phones and are all on Vodafone and the performance is just expected to be less than average.
I've since started working with several people using the same phones on the Telstra network and performance and coverage is between 2-5 times better at all times.
3 months left of a Vodafone contract and I'll be switching away, for good.

No problem now, but two months ago I was in and around Perth, WA, and found the connection speed from my prepaid Vodafone 3G USB stick to be little better than dial-up. Service was acceptable in Collie and adequate in Margaret River, but the thing was totally useless in Perth.

I have to hop around my house at night just to make the call connect. As soon as I find a place where there is sufficient signal (which is usually standing one foot on the top of my work desk and one foot on the top of the edge of my couch), I constantly endure 'fade outs' where the call drops. I am too embarrassed to keep telling the people that I am talking to that I keep missing huge chunks of what they are saying and just have to pretend that I heard everything/hope that they keep talking so as not to notice. It's bad Vodafone. Please address the issue.

They were overcharging me for four months. I called several times and was on hold for over half an hour before hanging up. Emailed the complaints page on their website one month ago and no response. Finally today I used the call back function on the automated telephone system. I did receive a call back and problem solved. It seems like they have engaged in some outsourcing because "Michael" who I spoke to was not from Australia. At least they are trying to solve the problem.

I have a Vodafone mobile, and a seldom used pre-paid Other Carrier mobile. When going to South Gippsland, I need to set my vodafone to divert to my Other Carrier when out of coverage area. Korumburra has a big tall comms tower on a hill, obviously without any Vodafone service on it. There is one small area of around 2 square metres halfway up the main street, and a similar sliver of space at the Tourist Railway Station at Korumburra that I actually get reception, otherwise its diverted my other phone which is rings for over 95% of the calls made to me when in Korumburra. I miss calls, texts, and the handset muight as well be a piece of cheese for its usefullness in this situation. OTHERWISE I don't have any problems with it.

I had two contracts and one had ended so i requested it be cancelled. I did however have 130 dollars in credit and asked to have that remain ing credit rolled over to my other account. The hassle, the constant phone calls with authorisations, and after i was told it was done, i actually was never done at all..nothing was ever done... 5 months down the track still nothing so i refused to pay my bill until it was done. I have now a pre paid service and the reception drops out weekly - messages are not received on time and the constant call drop out and bad reception make this the john west reject..what happened? I have been a voda customer for 9 years???

I have been with vodafone for 10yrs now and in the last 6 months i have been having trouble. When my phone states that i have full reception i can only ring emergency numbers then all of a sudden i will have 1 bar of reception and no ability to use my phone at all. This can happen anywhere up to twice a day sometimes more. Sometimes it is fixed in under 5 mins but there have been times when it has stuffed up for hours on end not good when i have a bipolar 13yr old and a 1 yr old son that need my ability to use my phone. I can handle my msg's taking forever to get to me but i need the ability to call someone incase something happens to my kids. It is becoming a joke honestly

Sorry not to mention my phone randomly not recieving calls and it going straight to voicemail. Same with my boyfriends phone, and he is with vodafone 3 also, no ring, just straight to voicemail. BLOODY ANNOYING FAIL

Okay I have been with three for a long time and had decent reception, but now my reception is sh*thouse! and when i do have reception i am roaming (in areas that clearly should be and are 3G areas!!!) and the fees for calling in a roaming area are actually ridiculous.

And also, whilst technically I am still with 'three' it was PROMISED to my mum that if she renewed her cap and signed up with Vodaphone the calls would be free (the free minutes)

however i still continue to be charged for calling my mum thats on Vodaphone from my vodaphone/3 sim, instead of the minutes being deducted from the free minutes as told!!! grrrr. stop charging me $3 for 2minute calls that you said are free?? with no fixing?? get your heads on!!!

I have stood on the corner of Bourke and Swanston in the middle of the city and have received "no service" numerous times. I also receive a total black out when I am the University of Melbourne which makes things hard as I study and work there.

I continually experienced network drop outs as well as no 3G coverage in Mount Eliza, Victoria. I contacted Vodafone several times to try to have this issue resolved. In the end, I cancelled my contract and changed to Telstra.
I also informed the TIO who referred me to the resolution department of Vodafone. I offered to return my iPhone and to walk away from the contract. Vodafone, after several weeks of emails, offered me to purchase the iPhone and to get out of the contract.

I just signed a contract with vodaphone and i was using optus before but the difference between both are massive.In vodafone as soon as you go little out then CBD area signals gone they ll come and go and data you dont even ask you better take wireless modem with you rather relying on vodafone.I hope they improve their service otherwise i might look for some legal advice to break my contract.

i had this service for last 6 months but it gave me alot headache through bad reception ,no network most of the time in countryside but im with optus im realy happy

I signed up to 3 a year and a bit ago and they always had wonderful coverage and fast internet, but we all unwillingly got changed to vodafone when they merged and now I'm hating on everything! Half the time I have almost no reception, occasionally it will decide to have some but then it goes again! The internet is very temperamental, and needs to be in exactly the right spot to work at all.
Something needs to be done! I think especially 3 customers who had no choice in this should be able to break contracts so we can get a decent provider..

I AM HORNYYYY

Bought laptop as xmas present, with voda/prepaid wireless modem.
Difficulty in setting up!
Phone customer care at Vodaphone India replies with question (why am I setting up my wife's computer????) Because she is slightly less computer literate than I!!!
A sentence in Indian dialect. Please speak English. Phone is hung-up on me.

im constantly having drop outs in the middle of conversations , having to call back far to often ..my friends constantly complain to me how crap my phone is but its a bran new i phone...
im fed up with the drops outs and complaints from friends about having to call me back all the time ...
this happens in all areas arround melbourne and is not limited to a particular suburb at all ...
i would definatly be interested in class action as this has been happening for far to many months

I am looking to change networks to possibly Telstra as I have had a problem with Vodafone and Optus re setting up my email on my Iphone 3gs. I went to Apple and they couldn't help me properly after spending an hour with me. I am unable to consistently send emails from my Iphone resulting in me unable to be top of my mantle in my business.

I use 3 network that uses vodafone's network. I do not get any reception at airpot where I work and I get voicemals when I get back home. This has affected my work as I miss many important calls and miss appointments.

I have not been able to make or receive calls in my suburb for the past week! I receive text messages and am able to send them just fine, there are no issues with my reception but calls just do not work! Tried calling 3 times over three days and after 50 minutes on hold the phone call has been cut off each time! It's impossible to speak to somebody and the people in their stores claim "we know there is an issue but we dont know what it is" well your a great help! I have sent them an email but really I'm not expecting a response. The ombudsman might be a good idea right about now...

I used to work for Vodafone. I hear a lot of staff are bitching to say the issues are the consumer's fault. That's crap. Ever since the merger, service has been horrible.
On top of that, outsourcing the call centres to the Philippines and India was a completely stupid move resulting in the loss of hundreds of Australian jobs.

Who's really at fault here, Vodafone?

Signed up for a USB wifi modem with Vodafail about 5 months ago and had terrible reception, way too slow to watch videos, often dropping out and just not connecting at all for hours in Bentleigh. Also found that I cannot plug the USB diectly into my mac or it just freezes the computer. When I use it on my pc, if it goes into sleep mode, I can't reconnect to the internet without shutting down the entire computer. Also can't start the computer with USB stick plugged in or it crashes.
After a couple of months the stick just wouldn't connect at all. We took it into the shop and got a temporary one which didn't crash our computers. When we received a permanent replacement (a completely new USB stick) it crashes our computers the same way the old one did. We went back to the store and they said there was nothing they could do as it was a new stick and should just work.

Thanks Vodafone.

I dream of the day I can send and receive a SMS within the hour!!

I dread the day that I need to use my phone in an emergency!!!!

I could not get the internet to work when i first joined vodafone back in June 2009. I downloaded the settings on-line installled them on my phone and followed all the instructions, yet it wouldn't work.

I tried calling the help line, but after being on hold for 20 minutes the call would drop out and i would be placed right back in the front of the queue again. This happened about 3 times across different days.

I tried going into a store, to only receive attitude from the staff who were completely disinterested as i wasn't buying. All they did was tell me to call the customer support.

I called customer support and got through. All the operator did was send the settings to my phone again, which i installed again and yet still didn't work.

I tried logging a request on the online support platform that vodafone have. Still no luck.

I tried calling vodafone and simply asking for some step-by-step instructions to change the settings my self. I finally reached an operator who understood my exasperation and put me through to the support. After speaking to someone who did mot understand english i was put through to an operator who finally solved my problem. My account did not have internet activated, despite me requesting it on the application form i completed.

I don't understand why Vodafone make it so hard to help their customers. Vodafone have serious issues in terms of the culture in there organisation. It is completely customer service averse.

About 4 times a month basis my iphone 3G signal will cut out while I'm on a call. Instead of switching to the standard band it totally disconnects me - forcing me to call back the person I was initially speaking to.
Of course I get charged the connection fee and the length of call.

My pain is nearly over though - contract runs out in March, I'm heading for Optus.

Great site: I have been a Vodafone custoer for far too long. Its time Vodafone provided a better service. Patchy coverage in regional OZ even on highways. Even Virgin coverage seems better. Patchy coverage in innercity Melbourne, calls dropping out and very slow data. Plus the appalling service from the automated telephone system. I have also had bill paying problems when I was charged twice in 2009 when I tried to pay my bill via the phone. I also love the wY they charge when I am on global roaming. This us a company that deserves to have it's brand trashed for it's contempt for it's customers.

IPhone dropping out all the time. Just went to apple store. They can download off your phone all the call failures. Might be helpful when trying to get out of your contract.

Its a disgrace that they are still advertising when the product doesn't work.

I have a USB modem with Crazy John (Owned by Vodafone), I cant use it during the day, its very slow slower than dial up on a phone line :(

3g dropouts every 30 secs or so..

My partner was with Vodacrap. Multiple SMS messages, missed calls, random SMS sending and receiving... you name it. I thought we were the only ones until I read about this site in my news feed. Unreal. They are obviously unaware how to run a large telco. Vote with your feet people and leave. That's what my girl did and I go out of my way now to tell people how pathetic Vodajunk actually is.

Two different handsets - Samsung Jet & Iphone 4 - poor reception at home (Endeavour Hills), have to walk around the house to make or receive calls. Can rarely access internet if away from home wifi, including in the Crown complex, MCG, etc.

I went to call my sister who is on Vodafone, but i cant get through, says the network is not responding

I don't have drop outs or have issues texting...? Is this an issue confined to a particular state as Vic seem okay...?

As bad as Vodafone is, think twice before jumping to Optus where customer service is just a rumour and changes in terms & conditions adfter you've signed the contract are the norm. Suggest the best thing to do is get out of your Vodafone contast ASAP and sign-up to use with Telstra's far superior network. It might cost a bit more, but as in everything you get what you pay for. Like flying Tiger versus Qantas :-)

Truth be told... I have been with Vodafone for 5 years and have yet to experience a problem...?

After complaining to Vodafone about a faulty handset, I received this email from the Vodafone correspondence team. Check out the attitude!

"Hi again xxxxxxx,

If any of the points in our correspondence have not made sense to you, please specify so I can try and paraphrase the common rationale that is being applied.

I look forward to hearing from you soon.

Kind regards,

xxxx
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au"

Calls dropping out, reception issues, poor data performance. Have sent formal complaint via email and also lodged to TIO. Hope I will be released from my current contract.

I live in East Melbourne - I see the skyline of the city not 200m from my open balcony. Yet do I get reception? Nope.

For a year now I've been manually turning off 3G when I get home. The EDGE network at least gave me bars to make and receive calls at home.

Time was when I'd re-enable 3G when I went out: no more. Why bother, when you can't actually use the internet connection? The bars are there but attempting to browse is a fruitless exercise.

Now, to add insult to injury, I no longer get a signal at all. "No Service", it says, unless I actually walk out on to the balcony. I'm in central Melbourne, for god's sake.

I moved to an office in Fitzroy a month ago. Guess what I get, sitting at my desk? Correct. No service.

If Vodafone spent half of their advertising budget on their network we'd all be in a better place. They should be forced to put a bar on new customer registrations until they've fixed their core infrastructure.

Disgusting, Vodafone.

I purchased an iphone 4 only 2 months ago mostly to send and receive emails. I have been unable to do this from day 1. Today Vodafail finally admitted that there is a significant issue and iphone customers cannot send email via the Vodafail network and have been unable to do so for 3 months!!! Continual call drop outs and data speed slower than dial up in a outback isn't helping their cause either.

3 is no better from what I am hearing.

I've got all the usual probs, slow data, late SMS's, not receiving MMS's for hours... but what really annoys me about Vodafone/Vodafail is when you call up you have to wait on hold for almost an hour!

What an absolute joke!!!! Why, when they know how badly they are doing, do they keep people on hold for a whole hour? Vodafone is embarassingly bad, my contract ends in Feb and I'll be going to Optus or Telstra (who aren't looking so bad these days!)

Has anyone stopped to think it may be your iphone causing you grief and not the network?
IPhones are known to have reception and antenna issues ands only now that you have moved from trustworthy mobile phone manufacturers to the ifail that you are experiencing drop outs and low reception....

On call surgical nurse, living in an area that Vodafone claims to cover. Six emergency calls in a row from my employer didn't get through. Vodafail.

NO 3G COVERAGE, WHEN SHOWING ON MAP IT IS HIGHLY 3G BROADBAND ZONE. AREAY WYNDHAM VALE, VICTORIA

No covergae in most of South Gippsland Victoria including Leongatha, Sandy Point, Wilsons Prom. With 3 I had none of these issues; I was out of contact completely for 5 days and trying to run a business!

Living in metropolitan melbourne you think I will be able to connect to internet immediately. Try something like 15-30mins to get a line - PATHETIC. Thank goodness I only have 5 months of contract left and I will definately pay more and go to telstra where I can have service

I spent Boxing Day at the MCG. If you think the performance of the Aussie team was bad, the Vodafone performance was even worse. I tried to MMS photos, send texts, update my FB account and tweet from the ground with very little success! Two major disappointments in one day ...

I've been with Vodafone for quite a few years. My phone often doesn't ring & I receive a voicemail message straight away. Seems like I'm having to pay for voicemail instead of simply receiving a call! I have also simply stopped receiving texts, particularly picture messages.

Stupidly i have mobile phone and mobile broadband with Vodafone. Usually it takes about 5 to 10 mins to get connected to the broadband but lately it doesnt work AT ALL!! Have been in touch with em and aparantly they're investagating (yeah whateva) a possible faulty tower which is about 400m from my house.

Also my mobile phone doesnt work at home any more (probably the tower also). When i use it outside of my surburban home it is rare to get all the way through a call without it dropping out atleast once or twice. GRRRRRRRRR HATE
I will be definetly be wanting some compensation as i am paying money for a service which is virtually non-existant!

I'm with Crazy Johns, after having been with Vodafone for 2yrs & hating it! However, I found out AFTER I changed to CJ's that Vodafone is their carrier! My CJ plan is now ended THANK GOODNESS and I'll be switching to Telstra.. much though I dislike Telstra, at least I'll get coverage.. with Vodafone I couldn't even get reception in my own home!!!!!! This NEVER happened when I was with Optus (prior to switching to Vodafone).

I am with three and wondering if these complaints and law suit also relate to the 3 network as they are now one and the same. I often have reception issues with 3 as well as slow downloads.

was with vodafone for 18 months with constant call drop outs, they made me go into store and change sim card 5 times, it didn't change a thing once. Live 10km from CBD and had minimal coverage in our house, contacted vodafone about this they said they couldn't do an investigation on the reception as their service to do so was down... this happened 3 times I then switched to Telstra (which I am extremely happy with to this point, coverage is unbelievable, full reception everywhere, and no messy incorrect bills) then vodafone sent a disconnection fee and said it applied as I never got an investigation done on the reception issues, though their service to do so was down... I have called them for the past 3 months and been told they would call me back within a week, not once have I received a call back, emailed through their website, support said they can not help... but this is my fault?? trying to charge someone a fee because the service you are supplying is faulty does not fly very well..... vodaFAIL indeed

I have been a Vodafone customer for some years. One year ago I changed to a $59 dollar cap plan. Bad idea. Constant dropout, including whilst on the phone to Vodafone trying to get it fixed. No Range outside of Melbourne. Finally got this fixed after some months by visiting a Vodafone store and taking nearly an hour. Then recently hit with a bill FOUR TIMES bigger than normal for going over the plan limit (by less than half!). Got a useless guy on the phone after a half hour wait who wouldn't explain anything and just keep reciting my call log back to me. Seriously. Phoned back again a week later and spoke with a more helpful guy who said he would put me on a better value plan. And then the phone dropped out. Website and 'My Vodafone' also completely useless.

My mobile broadband is excruciatingly slow in all the places I need to use it - my home, my work and uni. When I can even get service on it, it frequently drops out and is barely faster than dialup. My Telstra 3G iPhone is always 5/5 bars and I've taken to tethering it than using my vodafone "broadband".

This company is a disgrace and I encourage anyone considering them to save themselves the trouble and just stump up for Telstra.

My iPhone constantly drops coverage - has been even worse the last week and having heaps of problems even sending sms. Was at the cricket at MCG yesterday and was unable to even take calls - thinking of changing back to Telstra

I live on a hill in North Balwyn, Victoria. Should have some of the best coverage in Melbourne. Vodafone us unusable. I regularly get "one bar" on my vodafone phone and "five bars" on my Telstra phone in my other hand. I just got out. Its hopeless - so I dont even try in regional areas.

While staying at the Berwick East Motel I was unable to use my wireless intenet I have with 3. I was able to log onto a strong signal but could not access the www. I rang 3 and got through almost instantly. I was asked for my post code which was 3151 and told that area had a tech problem and being restored. It did not happen during the week i stayed there and had to purchase daily the Motels wireless internet as I had to run my business. I then moved my gear across the Road to the branch office and it worked perefectly. Post code there 3151 also?