I had a vodafone mobile BB that never worked. I bought a BYO prepaid mobile BB from them. The line never worked from me. I could not even load a single page even when it was supposed to be connected. The data download was between 0-10kbps. Called their customer support and they told me there was an outage in the area I was at and I had to wait for a few days. After a few days, it was the same proble, I was not able to connect at all and even when connected the line kept disconnecting. Called their customer support again and this time there was no outage and my BB modem was blamed as it was a BYO. The thing was, it worked perfectly with other providers. They offered me extension of my broadband expiry which I refused as the line did not work at all for me.

In the end, nothing was resolved.

I want my money back !

No matter in Sydney or the nearby area I lived in, I have very poor signal or do not have signal at all.

Purchased a $49 wireless broadband package in October 2010 from Vodafone in Rouse Hill. Was told that there would be no reception problems in major country towns. However, when I got to Lithgow (no signal) and Bathurst (low to no signal) I was left with no choice but to purchase a Tesltra wireless broadband package instead. Reception on the Telstra wireless broadband was near perfect for all country towns that I travelled to in October 2010 including Bathurst, Wagga Wagga, Mildura, Port Augusta, Coober Pedy and Alice Springs!

14 months into my contract with vodafone, I started having the usual problems with my Iphone (call dropouts, delayed sms and voicemail, no reception). I was hand balled to every department imaginable whenever I was able to get through (minimum wait 1 hour). This went on for over 8 months and after going through so much pain and visiting voda stores to apple stores to waiting on the phone, they asked me to turn my 3G off (what a joke). After calling them almost twice a week to complain, they finally gave in and terminated my contract. Vodafone, never again.

Im glad this story came to light today cause i was looking for a infinite cap plan from vodafone!! Thanks for the news, ill stick to my optus

I was a happy customer for 10 years until they took over 3! All the problems started but I actually thought it was my fone instead of vodafone !! it got so bad that apparently i had reception but no one could call me and it didn't even go to my voicemail, it got so bad i couldn't make calls, receive calls, recieve, send text msgs or they would be delayed..

and vodafone's solution was to turn my fone off and on.. UM what i have to do that every 5 minutes just incase i might of lost connection or not..

soo pissed off i was on hold for an a hour to only be CUT OFF.. to being on hold for ANOTHER HOUR... to get thru to someone to ONLY BE CUT OFF AGAIN!!! after 4 hours of on hold and finally getting thru to someone apparently they had NO OTHER complaints about their shit ass service!! a complete JOKE!!

i told them i wanted to break my contract and they wanted me to pay $600 for the exit fee what a joke on top of that i had to go thru this bullshit investigation WASTE my saturday off work to go and CHANGE MY SIM card.. coz apparently my sim card was too old.. WHAT A JOKE!! everyone's sim card is apparently faulty!!!! THEN they wanted me to make calls and take note of the date and time and number of failed calls etc... and saying they would do an investigation of the service in my area.. HELLO .. I AM NOT HOME BOUND.. IT IS A FREAKING MOBILE FONE!! I DO GO TO OTHER AREAS AND STILL EXPRIENCE PROBLEMS!! WASTE OF FREAKING TIME AND MONEY..

they apparently were going to waive my bills... I made a complaint to the TIO (THEY R THE BEST.. TIO ALL THE WAY!!!) And after about 3 weeks of their bullshit investigation and going thru talking to a million indian people who JUST TALK DOWN TO U LIKE WAT UR SAYING IS BULLSHIT! I finally got thru to someone and told them they had 10 days to solve my problem or the TIO was getting involved... FUNNY they were QUICK to resolve my issue.. as i apparently thought they did until two months later after i changed to OPTUS!...
I received a LETTER OF DEMAND... to pay for a freakin bill that was apparenly waived!!! and when i spoke to voda fone reopened my TIO complaint.. they then told me it was sorted until TODAY i received a text msg from VodaFAIL that my bill of $4.88 was due 18th of JAN!!!!!!! WTF!!!!

They are complete JOKE! And after it's become public news that vodafone is experiencing problems my sister is speaking to someone from vodafone that is telling her that she is the first person to complain about these problems and the service is FINE in my area but funny when she told them I her own sister that lives in the SAME house as her had the same problems and that vodafone themselves did a investigation to prove that there is these issues and they let me go out of my contract for the service problem in my area and they are telling her she has no problems in her area.. UM WE LIVE IN THE SAME FREAKING HOUSE!!! THEY ARE COMPLETE LIARS AND A WASTE OF TIME!!... Not to mention if you are in dangerous situation you can't even call out from your freaking mobile for help!!! WHAT IS THE POINT!

I quit them because of BAD service

I tried to start a pre-payed plan but They put me on hold for 1 hour so I got my money back because of the poor service

my phone will often display full reception but then most of the time my phone just disconnects while i'm in a conversation. when i try to load a webpage at least fifty percent of the time i have to close the browser down and re-open it, or it takes literally takes five minutes to load and when it displays that the page had loaded the images often dont show up.

i recently joined the $45 infinate plan, and not even 2 weeks later my phone calls drop out majority of the time. the battery life on the n8 is shocking. the phone turns on and off when it feels like. people call me and i dont recieve the phone calls. it is completely shocking. the dealer told me the nokia n8 was the best phone on the market at the time. im completely pissed off !

I have been with Vodafone for almost 2 months and I've had numerous amounts of drop outs, failed calls, no service to call out, 3G network down, no voicemail for a couple of hours, I have made calls where I cannot hear anything but the clock or call time is clicking away, even calling and getting through but the sound is distorted like there is a fax machine or something on the other line where I had to hang up and call again! On top of all that when I have tried to contact Vodafone I am on hold for almost an hour or even more and even when you wait sometimes you eventually get cut off and have to start all over again!! I did not sign up for this, I've never had a problem like this and I am really fed up!

very bad data connection on iphone 4 drops out when using maps........when you desperately need it.

i have been over charged on my bill. No Vodafail store is authorised to help me. im told the on way to resolve the problem is by calling customer care. i have done so more than 5 time and have waited any where from half an hour to 1 and a quarter hours and had no answer.

not to mention that my internet hardly ever works and the last BB storm i bought from them shat itself after a month and they wouldnt replace it.

Here is the break through I had... 6 months ago I asked Lara to put me through to Cancellations and Upgrades. Funnily enough I actually spoke to an Australian. I registered my complaint and followed up on a weekly basis for 4 weeks. My complaints were related to network coverage, continuous dropouts and poor data services. After the 1st call I was actually told by the rep that vodafone were experiencing network issues for a number of weeks prior to my call. After the 4th call I threatened to go to the TIO. Vodafone waived all early termination charges and let me keep my services on the condition I pay any outstanding charges incurred by me to date. In all I got out of paying $3500 including the cost of a new iPhone. I have since moved to the slightly dearer carrier starting with the letter T but I don't care as their coverage and data services are without fail the best and is vital to my business. Persistence pays off just be patient and follow what I did in how I got out!! Good Luck!!

my partner and i have a vodaphone plan for the internet. my internet connection keeps dropping out every 5 minutes i have to reconnect all the tie nd i get codes up saying 633. im sick of it i will in the middle of sending an email when my connection drops out and then i have to re type and re start all over again.
my partner is on pre paid vodaphone i will ring him and i will be talking and then i just cut off cause his phone drops out. i know its not my phone cause im on optus and my phone never cuts out. we even have to get family to ring me on my mobile due to my patners phone always cutting out. i'm really sick and tired of this we pay all this money for re charge cards and phone bills and we are not getting the service for what we pay for. once the internet contra ct is up we are leaving vodaphone and going to another company. i have had enough of vodaphone all together

I'm having a very bad coverage in my whole area and i called vodafone to fix the problem many many many times and every time the say that they will fix the issue but its still sucks and even inside the house i have no coverage at all and they keep saying the don't guarantee coverage inside the house and the other networks are giving full coverage inside the house, its really unbelievable.

Everytime i try to send a pic msg it takes to days for the other person to recive it,its hopeless trying to call voda and get a answer or a reason why its not working they always tell me "everything is fine on our end" bullshit if it was this website wouldnt be here and not to mention the slowest data download on earth

my partner and i have a vodaphone plan for the internet. my internet connection keeps dropping out every 5 minutes i have to reconnect all the tie nd i get codes up saying 633. im sick of it i will in the middle of sending an email when my connection drops out and then i have to re type and re start all over again.
my partner is on pre paid vodaphone i will ring him and i will be talking and then i just cut off cause his phone drops out. i know its not my phone cause im on optus and my phone never cuts out. we even have to get family to ring me on my mobile due to my patners phone always cutting out. i'm really sick and tired of this we pay all this money for re charge cards and phone bills and we are not getting the service for what we pay for. once the internet contra ct is up we are leaving vodaphone and going to another company. i have had enough of vodaphone all together

Im sick of these promises to repairs WHEN!!
Im sick of constant drop out worse than the old analogue times
Even with broadband loads up rhen freezes services then refresh
drops offline mobile sounds like it gas water in line takes 20 to 30 sec to connect Iphone network was great before 3 joined aswell

I HAVE JUST SIGNED A CONTRACT ABOUT 2 MONTHS AGO..I AM A HEAVY USER ON THE $99 UNLIMITED PLAN, I CAN NEVER MAKE A CALL INSTANTLY ALWAYS A CALL FAILURE, MY INTERNET SPEED IS SHOCKING...IT IS AFFECTING MY BUSINESS. I SIGNED A CONTRACT WITH THEM AND AM REGRETTING THE DAY I DID...I ALWAYS FELT I WANTED TO MAKE A FORMAL COMPLAINT BUT THEY KEPT ME ON HOLD FOR 55 MINUTES...I AM SO HAPPY SOMEONE IS SUEING THEM FOR NOT KEEPING THEIR END OF THE BARGAIN. WE ALL DESERVE BETTER!

they know how to waste the money they get from us by supporting the idiots who race holdens, yet they wont spend the money they steal from us to improve service, yet we have to be treated like idiots and they have us talking to a recording which we have to start all over because, if your not clear it acts like your the dummy. GET A LIFE VODAFONE we are in Australia and have real issues, deal with them, we dont want to talk to some non english speaking idiot or recording.

No mobile data for 2 days error msg 'unable to connect to server', haven't been able to make outgoing calls or sms for same period error msg 'call barring activated on service/account' - checked settings on ph. definitely not by me. Thinking problem would be rectified asap I put up with until rang '1555' (can only call Voda) 5pm this arv left msg for callback still waiting 12mn. Been fighting 2+mths for call credits to be applied - everytime I ring to ? I get a new excuse or fobbed off - nobody ever records customer call notes - this dates back to deal advertised at time/promises that influenced me to change network to Voda. Also Voda USB modem has v poor reception in my Nth Sydney unit - rarely able to video stream even 240p. When I called customer care was told that as long as reception has 1 bar this is acceptable to voda + speed issues due to using internet at peak times. Thanks voda I'll try + avoid watching any videos during your 7am-10pm peak times. 2 bills auto paid to date 1 over, 1 under - can't trust. Live in hope of improvements - only 21 months to go.

I to have experienced terrible reception and friends and my children telling me my phone is swiched off when its not. I can make calls but friends are constantly telling me my phone is switched off. I have the phone line drop in and out the speaker on the phone is distorted my daughters phone which he has only had for a couple of months works one minute and not the next. I am so sick of paying for a dodgey service provider.They are so slow at updating our cap spend that we always go over and when they say it gets recharged on a certain day they charge us for any extra calls encurded on that day before the cap is renewed.

I have 3 mobiles and 2 mobile broadbands, I have had the problems evryone has been experiencing with the mobiles and its very frustrating, one of the mobile broadbands has been a pain, its shows as connected but cannot open anything what a waste of my hard earned. When I call I get the recorded bitch which frustrates me, I have sent numerous emails but no satisfaction. Not to mention they have me on some vodafone live for the mobiles at $9 a pop which I never asked for and am still waiting for them to get back to me. My biggest problem is I renewed the contracts in October, cant wait to get out. Paul Geran

Three months ago my life was changed forever. Swap your SIM and liberate yourself and your phone

I have been with vodafone for over 4 years now and only recently signed up to a 2 year contract (10 months ago) at first I had slight problems with my network in certain areas. Approx 6 mmonths ago I went overseas and put my phone on roaming for a few days. During that time I was unable to make calls or recieve any messages without switching my phone of and back on to recieve coverage for only 2 min. After I got back I tried to make it clear to customer service that there network did not provide me the service it promises and felt the need to be compensated, this however was ignored and in order to avoid the headache I paid the bill. Soon after that I was losing reception and calls were dropping out and to make matters worse I had no reception in my house at all. And it doesnt end there, to add to this failed promise of great service, calls would drop out and people would not be able to reach me as my phone was unavailable due to lack of reception.
I have spent numerous hours on the phone to customer service and at first my complaints were ignored. Infact on numerous ocassions whilst I was on the phone to Vodafone the call would drop out and yet that was not an enough excuse for them to assist me. Therefore I remained persistant and noted down any time I had no reception and anytime my calls would drop out. I was then told to get a sim change assuming that my new sim had a problem. So this was done anyway but the problem remained. eventually my network issues were investigated and in the mean time I made it clear that I would not be paying my bills untill I recieve the service promised by vodafone, I also asked to have my plan cancelled, however vodafone promised to have the network up and running properly again within the next month and that if this was not provided they would gladly cancel my plan. In the mean time, they credited me on my bills and I didnt pay 4 months worth of bills. Now they have credited me with $100 a month and I am expected to pay the difference even though the network problem is still there.

i have carpet cleaning buissnes,most of my bookings are on the phone ,so peaple ring me to get some quotations,and out of suden the line cuts of ,i try to ring the custumer back it says the mobile you ring up its eather switched of or the number you ringing up is not avayleble .simply i wane say vodafone sucks

I have been with vodafone for 6-8 yrs, 2 of those yrs as a pre-paid customer and I am now onto my 2nd 2 yr contract. This year I have had so many problems, refunds that were granted to me and never given, then I would call "customer care" and they denied ever giving me a refund. I have spent hrs and hrs waiting and waiting on "Customer Care" and it has often dropped out. Everytime I answer the phone the call drops so either I or the person calling has to call again, many ppl do not get my text msgs, often voicmails come thru much later then they were received etc. I have recently changed to the infinite cap but I am now cautious about what the catch may be??? I will certainly support any action taken to gain compensation and to stop this company from ripping off any more loyal customers liek myself.

Missed mesaages, day late messages, full bars for reception until you use the internet then drops to 1 bar and is slow as a wet week... VODAFONE EPIC FAILURE

the internet is shit,very slow, sometime i cant evan get connected..very bad reception all the time..i get mesages very late..it sukz!Fa

I spent one and half hours on the phone to VF the day I was due to fly out to a 7 week Eurotrip. I was trying to complain about 2 months of inexcusable reception on internet and phone (e.g. 20 mins of 'searching for a signal' in inner Sydney). After being on hold and being transferred numerous times they tell me the problem was I need to buy a new sim card!!! I told them I wanted 2 months free seeing as I pay them for a service they arent providing me with. They offered a $20 credit (2 months would be $140) and as I was waiting to speak to someone with authority to give me the 2 months free the phone cut out... wait for it... because of poor reception!!!
Now I am overseas and overjoyed to see this website and that I am not alone. My boyfriend and I have both had $300 bills from VF while OS due to data. Be warned - even when you are connected to free wifi some apps on iphone still use data - and VF does not tell you this as I followed all their instructions on how to aviod OS charges. When I get home I will be cancelling my contract (and making sure I am not penalised) seeing as they have broken our contract. BASTARDS!!!

I spoke to customer service last month and they treated me in such a patronising way. The call centre will do or say anything to make you go away.

Why would re-installing Windows on my Mac fix the connection problems with their USB dongle. I'm not stupid but I feel sorry for all the people that follow their instructions and waste hours of their day resetting phones and re-installing operating systems.

I'm with 3 ...which as we all know has joined with Vodafone.

- After 24months we ordered upgrades for our 2 mobile phones. Rather than upgrades they added 2 NEW NUMBERS to my account. After about 4 hours of phonecalls they finally accepted that it was their mistake and said that they will remove the 2 numbers from my 'next' bill.
- As one of the new phones ordered was an iphone, they were reluctant to let me keep my number...to do so, I had to buy a simcard from another company...transfer my number to that company and then fill out a 'porting form' and transfer it back to 3 (like I don't have better things to do with my time.)
- On top of that, as I'm on the old cap and they didn't upgrade it when they should of (Signed the 15th Nov. for the start of Dec 10) I'm currently having to pay for internet usage that I DON'T BELIEVE I SHOULD HAVE TO PAY FOR AS MY CAP SHOULD OF COMMENCED ON THE 10TH DEC NOT 10TH JAN!!

been with vodafone about 9 years and recently last year or so the coverage has gotten worse, with drop outs, no 3G coverage, at times needing to call my wife and not being able to contact her...
i have tried complaining with no results... Ridiculous that i pay my bills but yet they cant fix a problem...

I love Vodafone, for the good deals they do, and good rates and everyone in my family and friend circle is on Vodafone or a branch of.
But the customer service is shit, and some of the staffers are quite rude, and alot of them are VERY hard to understand, and they don't seem to understand YOU.
But, I am getting SO sick of my phone dropping out mid conversation, not letting me call out saying "network busy" and having to wait for another like 10 mins before I can call, not getting voicemails, texts, and texts not sending and the like.
I've never before really had a problem, but, this has recently increased and it's getting very frustrating.
Especially when my boyfriend, who is in Scotland atm, stays up waits for my call and has to wait longer because we keep getting cut out or the "network is busy" or when he calls me and my "phone is off or out of range" when it is not.
Fix this Vodafone or lose a customer who has been with you for a LONG time and always praised you.

I am so frustrated with the reception drop out! I was talking to my boss the other day and it cut out twice whilst in the middle of a conversation. How embarrassing. Another incident is it took me 20 minutes one day to make a call because it kept saying "call failure".

Its not because of a bad area that I was driving in because I have made calls in the same area before. Its really disappointing that such a large company would be having these problems but even more worrying is if we have to terminate our contract we have to pay cancellation fees handset fees....so thats not going to happen noway! This is why a website like this is very important.

I tried to explain to my usually very understanding boyfriend of 5 years that I did in fact try to call him about an important matter...right in the heart of Sydney CBD..but kept getting NO NETWORK COVERAGE....for hours and hours. It was much later that night that it finally decided to connect. Sure sure he said...its just not possible and an argument followed as our communicating about something that day (relating to kids) was imperative. Thanks Vodafone for causing a rift between us and now I understand more. I shall direct him to this site and hopefully be absolved!!!!!

My phone is all the time out of coverage. No service all the time and the reception
Has only got half a bar. It is rediculous. Sometimes my phonecalls fail in the middle
Of conversation. And my 3G network is horrible most of
The time it doesn't connect to anything. I changed from 3 company to Vodafone thinking it's better but looks like I've made the worst decision I went from bad to worse.

3 days lost work , 5 hours on hold all for a faulty handset which would have been in their interest to replace . I've been a loyal customer for 12+ years . I was told to wait 3 months to get a new handset or pay $300 to get an upgrade . My business pretty much pays for my phone bills . One year I got no calls for my business and later found out my voice mail had disappeared , god knows what that cost me in lost sales and damage to the growth of my business . The resent time spent on hold nearly pushed me to breaking point and I know what thats like having just suffered a mental break down , I even told the operator this upon which he said I will make a special exception for you and give you a new handset , they then offered to post me a 2220 nokia the cheapest phone available , it took 5 days to arrive , not one as stated . I have since left them ! This is just a quick spray , not to mention their 'reception' !!

I signed up to Vodafone when I moved from the UK to Australia. Im my first house, I didn't get any vodafone reception, however my other 2 housemate did get reception with other networks. I recently moved house again, and I still don't have vodafone reception yet my other housemates do. I have to stand my my balcony to get one bar of reception.

I thought it was my Blackberry to start with (within the last 12 months) I have since changed to the iphone 4 and it is worse.
After spending countless hours on the phone to Customer Service complaining I still get dropouts..... It is rediculously bad for business.

I work in Kingsgrove, in the very front of my building I get 100% reception, I move 30m to the east and I drop out............I am outside, the techos blamed the building I was in.......

I am sick of VODAFAIL...........

I live in North Ryde. Sometimes the reception is very poor. When I change the settings from 3G to old GSM, the reception seems to be better, but then I cant use data. I'm on a 79 dollar cap and been with vodafone for quite some time and generally tolerant about odd drop outs and I wasnt sure if it becuase of my phone or network. I raised the issue with vodafone and they asked me to change the SIM card on my iphone which i did with no much diffference. Hope vodafone will fix this asap

long time vodafone customer !

3G service is virtually non existance. Many areas (painted green on Vodafone coverage map) have no 3g coverage. I live in Bankstown and work in Pennant Hills area. I virtually do not get 3G service at all. In area where the symbol 3G appears on the phone, the internet is so slow it's unusable !

Therefore, the Vodafone coverage map provided on their web is a complete misleading information.

I join vodafone on 2 years contract. Look like the iphone is the only good part. I will be taking my iphone off this crap networks after the contract expires. so Vodafone , be on notice !

Iv'e been on optus for 2yrs+ and thought of changing to vodafone because of their 'Great deals'
MY ARSE!!
THANKYOU all you guys for warning me of the dangers of the 'vodafone'
Is it run by monkeys??
I GUESS SO!

Thankfully I finally managed to speak to someone! After weeks of the same on hold music and literally hours each day being passed around or hung up on by the Vodafone customer service people and two complaints to the TIO I actually spoke to someone who took me seriously. My favourite line was one man who said only "Thanks for calling Vodafone" before he hung up. But my main problem has now been sorted: I am now 'authorised' to access my own voicemail and make outgoing calls, the contract that took two weeks to be installed has gone through so I now have an operating phone - only to realise that the network service is so terrible I can only make one call in every three. I am plagued by the message 'call fail'. Or by my calls cutting out.
Simply not good enough. I hate the fact that I signed up for two years of this crap. Why oh why did I do it?
Please, wont the telephone God smite Vodafone for me? Well, I guess they're doing a good enough job of that themselves.

After being with B/Soul (Optus) for 11 years, we decided to move to Vodafone in July this year (2010).....all was ok until around October when things got bad......thanks Vodafone, because of you, I am now carrying two mobile phones with me, as one is a back-up Optus pre-paid....at least that works nicely as I need to be in constant contact with the work I do.....could hardly call Vodafone a business partner... Vodafone have constantly denied problems with their network when we complained...so this is also deceptive behaviour....end

Low service constantly less than 3 bars never more. Mobile internet FAILS. Cannot use it. Wayyyy too slow. So annoying

network very slowwwwww

I have been complaining to vodafone for many many months dropouts, higher telephone bills,lack of network etc etc etc.....I have been told by Hornsby Vodafone store that it is my telephone, that vodafone is updating their service, I have been told by technicians over the phone just search for your carrier, or it is the area you are in etc etc....last week I complained again, the technician had to ring me 4 times in 15 minutes as my vodafone kept dropping out they have now logged a service call, to be attended in 48 to 72hrs, still waiting over 100hrs later. My bills are more and more each month because I have to keep ringing the same number numerous times due to drop outs. You have my backing congrats in being a "do'er" cheers jen

I heard that a database person at Ericsson Australia with no formal qualifications had managed to crash Telstra's NextG network nationwide through his own stupidity. This person is now working on Vodafone's network. Scary isn't it.

connection always break so bad internet connection

for a year I rang vodafone with issues on my daughter's phone... blew up lots of credit but noone got her messages. and she couldnt get hers... or if she did she got them a month later..wtf? as far as phonecalls go... no reception what so ever..she couldnt make a call or recieve one. vodafone kept blaming the samsung phone for her problems. One day if took the whole day of talking to them and waiting for them to answer. then i got fed up and believed that it must be the phone and now I changed and now I am locked into a plan which doesnt really suit me ( I pay my daughter's bills) because I had to find a deal with a phone that would work in our area. Now I realise there was nothing wrong with the phone and it was just vodafone problem.but they would never admit their fault.

I had a Vodafone mobile contract for over a year and had no problems apart from an occasional drop out. I even signed up for mobile broadband with them I was so impressed!

That all changed 2 weeks ago! i live in Waterloo - 5 mins from the CBD and my mobile broadband DOES NOT connect! Then this week, my phone also went! Delayed sms incoming and outgoing, voicemail coming through 6 hours later!

I called last week and they told me a tower in the area had an upgrade and it wasnt compatible. My flatmate as told to turn his 3G off so he could receive calls. We have to drive 3 streets up to get reception.

I WANT OUT OF MY CONTRACT AS THEY ARE NOT HOLDING UP THEIR END OF THE AGREEMENT.
(on the plus side... having no problems at my folks in St Marys!!)

I recharged my Prepaid account last 10 Dec 2010 for $30.00 on a 365 days plan. Today, 27 Dec 2010 after 17 days, I received a text message saying my Flexi balance is under $10.00. I haven't used my phone a lot and usually my $30.00 recharge will last for more than 6 months. I'm surprised that I almost finished my $30.00 recharge in just 17 days without making too much calls or text. I usually call my two sons and my wife which is also in vodafone service. And I believe, vodafone to vodafone calls are free. This is how frustrated I am with vodafone.

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

After being a loyal Vodafone company account customer since 1996 I have paid this company literally tens of thousands of dollars over the years only to be treated as I was a first time pre-paid customer! After complaining recently (Nov) I was credited a whopping $10 per month for the next 24 months because they stuffed up my monthly account so badly and since Aug have offered drop outs during calls, delivered voice mail 4 days after the call was logged, charged for listed "free" calls, offered little to no coverage and generally drove me close to suicide. But alas one month later nothing has changed at all! In fact WORSE THAN EVER! I am soooo ready to leave these incompetent fools that I am ready to walk! In todays business age I am astounded that the management of this company is prepared to treat its customers in this manner. Have they not heard that it is 10 times harder and 10 times more expensive to get a new customer than it is to retain existing customers! I'm very shitty with Vodafoney and will act with my cheque book.

Like everyone else, calls drop out, picture messages taking forever to send, No reception, I have 3 phones with this lot, all on contracts for the family members. Over the Christmas break needing to call the same person several times just to say hi, there is NO service.
I have been experiencing problems for sometime now, just noticed it more at Christmas, to the point I wanted to throw my phone at a wall.
I DID GET A TXT MESSAGE CHRISTMAS DAY TO SAY MY BILL WAS READY TO VIEW
(what a joke)

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

My girlfriend is with Vodafone and often when I try to call her I get voicemail. She also complains about multiple and delayed SMS messages. Telstra gets a bit of flack every now and again but their network and service is the best by far. Sure you have to pay a little extra but it's worth every cent, in fact I think Telstra could charge double what Optus/Vodafone charge. There is nothing more frustrating that bad mobile service and my experience and reading through this thread Vodafone have a lot of answering to do.

I remember signing a contract with vodafone about 2 years ago . the idiots gave me the phone with the vodafone simcard and the simcard wasnt connected.i called and called and went back to the shop i signed the contract with.after 5 weeks i still had a new phone with a 24 month contract but NO CONNECTION.i had to go thru the ombudsman for them to make a move and eventually cancel my contract.

AFTER ALL THAT These idiots at VODAFONE sent me Bills for $500+ , $490 , $395 , $695 ....ETC ETC .. month after month . The problem was i cancelled my contract with the simcard that was never conected and for some strange reason they sent me bills when i never used there service and offcourse i never paid for those bills which i still have in a large box.It was after threatening to take them to todaytonight and a current affair with the bills that they left me alone.

Im with 3 network now and its a shame that vodafone is now a partner with 3 which means i will cancell and payout the remainder of my 3 contract and go to another service because of the hell these idiots at vodafone put me thru about 2 years ago.

i have had alot of trouble with vodaphone wen they disconnected my prepaid sim and took me weeks to get them to try and sort it out took me alot of running around and tons of phone calls lost buisness because of that issue and now the coverage is bad net drops out all the time and sometimes i cant connect but my area is supposed to have great vodaphone coverage but it doesnt

I live in Sydney City George St (next to Townhall) and I cant get reception in my apartment!!!! My telstra mobile shows the full strength!!

I went for about 4 days straight without any reception. I couldn't send or receive messages and calls and my phone wouldn't hold a charge because it kept searching for the network. I was effectively unreachable. Everyone else I talked to who was on Vodafone was having similar problems, but I think I had it worse.

I never have any service, doesn't matter where I am. No, I lie.. I had some service in Lane Cove the other day. This is 2 hours from my home though! And they charged me $57 on top of my plan to ring them and order my iPhone 4!! Sick of it but locked into a contract!!!

Vodaphone have useless customer service, and I am SICK AND TIRED of my reception CONTINUOUSLY dropping out. It comes and goes, and you're stuffed if a plane flies over. Which is a shame considering I live in Turramurra. Even at the peak on Rohini street in Turramurra, the phone will just lose signal and then miraculously it will reappear. It isn't the handset, the Nokia N97 and various other mobiles I try all have the same problem.

So happy to see someone finally taking a stand. Good work, there are thousands of people behind you!

Nick.

I cant make any calls and LARA is an absolute waste of time!!

Get rid of LARA

I cant make any calls and LARA is an absolute waste of time!!

Get rid of LARA

I have received voicemails days after they have been left, I have had my phone cut out during telephone calls, I have had 'missed calls' come up while I am watching my phone with it not ringing at all. It's very disturbing, I have missed important phone calls relating to potential jobs and also from family and friends during emergencies.

I thought it was just me or my iphone?
my calls are always dropping out... reception is always failing and dont get me STARTED on internet outside my wifi at home.

it's good to see i'm not alone. i'd be happy to help.

not one day do i have full reception it always drops out everywhere i go and its the worst when you need it the most and its really bad and needs to be fixed quickly

I could not contact them for four weeks because of the poor ignorant insufficient and inefficient response and to solve my problem i switched and this is how i got my problem solved without talking to them

I purchased a "premium " number from voidafone, signed a contract only to find my "premium" number did not work. It took eight weeks for voidafone to "fix" the problem.During those eight weeks I spent many valuable hours on hold,and on most days I was assured the problem would fixed the next day.
Eventually I ended up dealing with voidafones national manager for portability. She did get the number up and running eventually. For most of those eight weeks I never received any calls or sms messages. Voidafone was unable to retrieve any of those sms messages or tell me who had tried to call.
The most damage was done when clients rang and could not be diverted to voicemail, instead they got a voidafone message giving many of them the impression my fone was disconnected, which then led them to assume it was for non payment.
I have had ongoing problems, but not as severe.Voidafones manager for portability refused my request to release me from my contract.
My business lost about $50000 last year.
As a hard working battler who pays his rent on time every week, as well as all our other bills,I feel voidafone needs to be taken to task,especially since they denied alot of these problems which are out in the open now

not being able to send picture messages on Christmas Day is pretty fail in my books!
I've recently changed to voda and noticed major difference in reception coverage and major delay in text messages too.

I'm in a busy shopping area in north ryde in Sydney. My work friend who is not with vodaphone has full reception, I have one bar and if I try to make a call it will drop out. This ain't no country town, this is north ryde- the silicon valley of Australia! And I can't make a call!!!

I thought I was going mad or there was just a problem with my own phone. I put up with this for about 2 months before finally deciding to call Vodafail. They actually allowed me to break my existing contract about 6 months too early without charge (what a miracle!) and get a free upgrade from my iPhone 3GS to an iPhone 4.

However, this did not solve the problem at all and I really started to think there must be a general problem for everyone. This was confirmed when I saw an article on smh.com.au (Sydney Morning Herald online) and I knew I was not alone and there were many other very unhappy customers suffering too.

Another further month has passed with all these extremely frustrating problems, and miraculously today (Monday 27th) it seems the problem (at least in my local area here) has finally been resolved! (yet to be fully confirmed though - but so far looks much better).

What a nightmare the past few months have been though! So many dropped calls, signal problems, texts and MMS messages taking ages to be delivered or received, terrible internet connections with constant dropouts etc etc.

Glad at least the problem seems to be over (around here anyway), but Vodafail needs to be held to account for such an horrific problem for so long! Bring on the Class Action!

Signed,

Very Angry Customer.

I am a departmental head in a regional hospital in NSW. On a plan with Vodaphone with a Samsung SGH F480-V phone. I'm on-call one week in five but the reception is so poor at my home that on occasions I have to go 50 metres up the street and stand in the road to take and make calls without the signal dropping out. After having to do this in the rain one weekend I called Vodaphone to discuss changing the phone as a first step to see if that would make a difference. Even though I work in a 'mission critical' healthcare position and the ability to call me 24/7 during the on-call week, there was no assistance whatsoever from the company. I would have to break my contract, pay the exit fees etc etc. The hospital provided me with a long distance pager as an alternative and now I'm just waiting out the last few months of my contract to be able to jump to Telstra, and it can't come soon enough!

I got rid of the landline and signed up for a 24-month contract. This would normally be seen as a pragmatic move and follows the trend...but because I signed up with vodafone I've now realised it was a very bad decision. Calling out and/or receiving calls when at home is like rolling the dice. Sometimes I exist, most times I don't. If Vodafone had been more transparent with their problems and shortcomings, I would've signed up with someone else.

Poor Poor customer service by phone, email and website

I've been a vodaphone user for a couple of years now but for months I have been receiving messages late/my messages are being received late. No assistance from the incompetent vodafone staff on the customer service line who sometimes fail to even pick up the phone.

I was working in mount Druitt on Dec 15th my phone did not ring all day when I got home that night my Boss rang me and let out a tyrade of frustration (if he wasn't my brother I would have called it abuse)he had tried to call me over 30 times that day to go see a customer urgently MY PHONE NEVER RANG ALL DAY I lost untold business everyone who called me said the phone rang out and went to voicemail... yep you guessed it the voicemail messages came through 2 days later Losing business and customers is NOT what we signed up for

So over it!!!!

Vodafone makes the characters in "Little Britain" seem normal! Computer say NO!
One complaint which people havent mentioned is the fact their sms service which tells you how much you have spent takes 48 hours to update!!!!!!

My calls keep dropping out and it costs money to either call the person back or them to call me... this happens several times in the one call. and I have had "crossed lines" although how you can do that without lines, I am not sure, but I have listened for several minutes to someone elses call and this has happend more than just the once.

My calls keep dropping out and it costs money to either call the person back or them to call me... this happens several times in the one call. and I have had "crossed lines" although how you can do that without lines, I am not sure, but I have listened for several minutes to someone elses call and this has happend more than just the once.

For the last few months I have had nothing but headaches with Vodafone..

Where do I begin?

Constant call fail.. I can be trying to make a phone call and it can take me up to 10-15 attempts to actually make a call

Phone drop outs.. Most annoying when I have been on hold to Vodafone for 45 minutes and then it drops out.. Then I have to battle Lara again..

Text messages not going through.. I can send a picture message at 3pm in the afternoon and it will get delivered at 3am the next morning.. Friends think I cant sleep!

Voicemail messages.. No missed calls then a week later I get a massive back log of voicemails messages.. Great when you boss is leaving messages on your phone and I ignore them..

The person you have called can not be reached.. my mother inlaw actually called my phone (which had full service) and it said I wasnt available!

Icing on the cake is when they put call barring on my phone and said I hadnt paid my last 2 bills.. I had paid the 2 bills and they had a glitch in the system which meant the payments didnt get put with the bill paid..

After spending at least 6 hrs on the phone to Vodafone.. They said it was my iphones problem, not them! After seeing todays story... I am not the only one.

They should be gving us credits on out bills!

Grrrr!

Ive been a vodafail customer for over 10yrs , since moving out of the city the networks performance has been dismal ... on the hume hwy to sydney there are massive blacksopts where the phone has zero to 1 bar useless service .
During the course of work where i travel out west the phone is virtually dead for hours and hours .
there were localised problems after storms where there was no service for days ... this happened 3 times ... each time there was no apology or explanation from vodafone , neither did they offer any extensions to my 30 day credit ... i contacted them to vent my anger , each time i received an automated response ...
over the past 3 months the service is getting worse , it seems that the network is dying

I tell everyone that rings my mobile when I answer that "if the call drops out I'm not hanging up on you" only today I was on the phone to a friend the first call 24 mins 2nd call 2mins 3rd call 1 min 4th call 2 mins etc etc and I live right in the middle of downtown suburbia Blacktown they are joking my landline phone bill has sky rocketed because I now have to use it instead of the mobile

i am in newcastle .. my messages can take 3 hours to be recieved, sometimes they can even just vanish, 3g works one minute the drops out, then comes back again without moving, picture messages are nearly impossibe, if i try 10 times one might get thru. voicemail can take days to come thru also. Been on going like this for nearly 3 months.
Tried calling vodafone several times. waited 40 min and had to hang up. Finally got someone to call me back. Total waste of time because i couldnt understand them. They put me thru to technical department and it took another 40 min so had to hang up again. Tried again another day and someone called me back. They kept trying to blame my phone and wanted me to keep trying to change my settings. They couldnt understand that it works perfect one minute then not the next so clearly the settings on the phone are ok and it is a network issue.
Nothing has changed since the settings were changed but there is no way i have hours to spare to try calling back to complain when they wont do anything about it anyway. so so so so bloody frustrating.
I also emailed my complaint.. what a joke that was. they emailed back about 3 times over a 3 week period asking me to confirm my details so they could continue the complaint. What a pathetic systems. Sorry to say it but my contract is up in 4 months and i am out of voda for good. Even if the network service is fixed i am not going to deal with a company that i cannot contact if i have an issue.

"Has the VF Service been improving?"

I have changed number of phones and found it was Vodafone always dropping out. I have put all my family and friends on Voadfone over the last 5-6 years so we can chat for free (V2V calls). Now everyone is feeling the pain. They are an international company they could easily do better. Get your stiff together vodafone!!!

I run a business & most of my cutomers( except other Voda users) think I have a dodgey handest because of the the crappy reception & performance . I have noticed lately that callers now assume that I must be using Vodafone as I am very hard to contact now. Can we cancel our plans ???

Vodafail sent me an email yesterday that said, "We do not guarantee coverage except at your home address upon connection. I advise there have been some issues with 3G accessibility in some areas in recent times. Most of these issues have now been resolved." These phone service issues I've been having, including at my home, have not been resolved. I'm still having problems but they just won't acknowledge them. I'll be contacting the TIO too.

Poor coverage. Have been on vodafail for a while. Have been on contract for quite some time i am just over complaining i have seriously heard a goat (i am not kidding) well it seriously sounded like one in the backround when trying to enquire.
For starters I went to vodafone on a plan about a year ago and was told 'i could get up to date balances on how much has been spent on my plan' that was the reason i went to a plan. Blatant false advertising. I found out when my mobile bill was excessive. depending who i talked to at the vodafone shops or over the phone enquiries all different answers. Even checked the website which stated that up to date balances could be checked.
After a week and a half of getting no where with customer service, was talking to the manager of the section i was calling and we were on a first name basis. got absolutely no where my bill was changing consistently every couple of days.
I had the problem resolved by calling a highly unpromoted number... The vodafone resolution team, i actually talked to someone in Australia, they read my file and fixed it quickly. But still wasted heaps of time. And if you look closely at the terms and conditions which you have to agree to it states;

INDEMNITY
You must indemnify and hold harmless Vodafone or its employees contractors
and agents and keep them indemnified, against all loss, actions,
proceedings, costs, expenses (including legal fees), claims and damages
arising from:

(a) any breach by you of these terms; or

(b) reliance by you on any information obtained through Myvodafone.com.au
'extract from vodafone website june 2009'
Meaning they can lie to us or give us misleading information, nice...
it might be worded differently now.

Now onto the present. In the shop it clearly states that i have coverage where i live and good coverage. Well in the real world its almost non-existent. While adding to consistent drop outs along the F3 freeway. At least 3 times in 15km. This is just on the Central Coast, One is between Tuggerah and Ourimbah, the other Near the top of the Ourimbah hill and another is not only between Ourimbah and Gosford exits but also right before the gosford exit.

But my advice to anyone having problems lodge a complaint and get the reference number then contact the TIO

I live in Western Sydney. I first had a Vodaphone wirless prepaid, the connection speed was so pathetic I spent many hours talking to people in Egypt who were not available after 8pm at night, they always said it was my computer that was at fault. In the end I returned the modem after the service people gave me permission for a full refund. I then went and bought a 3G prepaid modem to find i was still with the same Vodaphone network! After many hours of calls to India they finally gave me an investigation number. The technical people from India were more helpful but still said there was nothing wrong with the system even when online to them I was unable to even run the speed test. In the end they advised me to try another carrier as they couldn't do anything to improve my speeds which were about 20-25% of the network average. The also agreed to unlock my modem so that i could go to another carrier. In short the network speed is atrocious. We pay good money and they just don't deliver!

I have been charged and extra 66 dollars for using re-routed call service! With no warning before the call!!

Depending on which end of my desk I have my phone or if I turn my head to face my computer depends when or if I get reception, the constant 1 minute only conversations before a drop out drives me crazy ringing back and forth, and finally to have the alien type noises come through my phone while talking is madness. I'm tired of Vodafone!!

dropping signal 80% of the time i make a call,im only in lidcombe nsw, not in country area.

been fighting with vodafone over same issue since august with useless handset - usual range problems (dropping out, loss of reception in my local supermarket), continued loss of important contacts (i work with vulnerable clients) refusal to replace handset, many trips to the store, a total of FOURTEEN hours on hold over 5 calls to customer "care" (haha) - including one FOUR HOUR wait on 23/12 which was not answered in the end. i was blatently lied to - promised resolution and a new handset in october. despite the dreadful, non-existent service, i continue to be billed, with promises of "refund" later. meanwhile i have been without the technology i need for 4 months now. i want my contract cancelled and my fees refunded