I just can't stand LARA. You may as well not ring at all. I talk so clearly and she still cant work out what I am saying. Then I wait ages to get transferred to a real person and it just drops out. Very infuriating. So I go to a vodafone store and they say sorry we dont deal with this we just sell phones!!

My mess is too long to write about but in short I have changed telco's as I am totally sick of vodafone & their complete contempt for their customers.
The problem I had revolved around a new phone that did not arrive so I requested a refund but Vodafone said I did not order one despite the money being taken from my C/C. After more than 10 hours total on the phone to a customer service person in India I handed the whole lot over to the Ombudsman & had my refund within 10 days. Vodafone offered me $100 credit as compensation but this was in the form of "extras" on my pre-paid account that I dont use anymore.
I will NEVER use Vodafone again nor will I recommend them to anybody in fact I would activley discourage anybody from using Vodafone if for no other reason than their complete lack of customer service.
I have dealt with a lot of companies in my life but Vodafone is the WORST for customer service & Lara is a complete waste of space!!
Years ago I was with Hutchinson Communications (crap) then with Orange (still crap) then with 3 (reasonable) & for anybody that dosent know they are all the same company rebadged each time. Vodafone bought Hutchinson (3) & now they are on the Vodafone network (complete & utter CRAP).

So happy to discover I am not alone!

I have been a loyal Vodafone customer for 4 years and only in the last 7 months have calls dropped out, internet disconnected, and reception in my own house been very very poor. I am dismayed as I signed on for a new 2yr contract only this year. I also can't get reception in rural areas where my Optus and Telstra friends can. Considering I pay a premium cap I expect better. I also expect international calls to be included (when were they not?)

I tried to call and complain but "Lara" didn't understand my request (duh she's a computer with a patronising voice). I finally got through to an operator after 40mins who then transferred me to another area. 20mins later noone had answered my call! I sent an email to complain and got a reply that didn't answer my complaint. I replied to this and didn't receive a response. ARGH!

In a nutshell I'm glad people are fighting back! With the help of this site I am going to do more.

This website just made my day....If only I had known there were others out there!

As a health professional, I am required to be on call for work regularly and thanks to the appalling service offered by vodafone, I cannot rely on my phone to log that a call was made to my phone in the first place when I'm on call, let alone, allow me to access the voicemails left on my phone within 48 hours of the message being left.

I have used vodafone for several years now, and the service gets worse every year. The sound of that chirpy 'Lara'character vodafone insists on using to lengthen our calls to the service centre, makes my skin crawl!!!

Totally regret why I switched from 3 to Vodafone in September 2010. They billed me twice the first 3 months, I had to close my bank account because they couldn't sort it out and couldn't explain to me why. The Vodafone shop in Prahran was not helpful too. I spent hours talking and listening to "LARA"... finally one day I was able to speak to someone, but told me "the system was down" and couldn't help. Before I switched, was told that if my family on 3 network will call me, still would be free. But it wasn't the case. I am working in Wodonga and Albury, reception is so bad I couldn't be contacted in an emergency. It doesn't even go into roaming. My fone proudly says "NO SERVICE" all the time. So frustrating. When will it end.

I must be one of the lucky ones but I have had very few problems with Vodafone. The customer service is of course shocking and always has been, both instore and over the phone, and sometimes I have no 3G in a 3G Metro coverage area, but apart from that, I haven't had any dropouts or major problems. If I ever really need to gain assistance over the phone I tend to tell 'Lara' the IVR that I have lost my phone and I seem to get through to a customer rep, pretty quick. Seems to work everytime. I feel for everyone that has had lots of trouble and can only hope that due to all of the complaints, that hopefully Vodafone will fix all of the problems and do a network upgrade a.s.a.p or seriously risk losing all of their customers to other Telcos.

Plenty has been said about Vodafone's appalling network. The only thing to exceed it (in a negative sense) is there telephone support. I have spent hours on the phone stating the bleedin' obvious only to be lied to, jerked around, and disconnected. They're united team when they're selling you something and are happy to facilitate, transfer you, do whatever, but if you have a problem,
"I'm sorry you've called the wrong area, you'll have to call someone else". And don't get me started on f***ing 'Lara'. I have already change companies so I'm no longer affected. My memories of God-forsaken Vodafone are so traumatic that I will never use them again, even if they fix things.

I had an I phone with Vodafone for a year in melbourne, I actually had no network issues, and the phone worked okay in Ballarat.

However, the customer service was a nightmare! I left vodafone to upgrade to the 3GS earlier this year and switched to OPTUS. I asked for a final account and waited. And waited. And got one after three months showing that vodafone owed me about $40. So I sent an e-mail to the big V that took a week to be answered, saying that the e-mail team can't do a refund! So I tried the phone team, spent a while on hold and finally got through. After a 15 minute argument I was told that it would take 6 weeks to send me a cheque for the money, no interest would be applied and if I didn't like it someone would contact me. I asked the guy to get anyone to call me back to explain the 6 week delay for a cheque, noone ever has. Small fry I know but bloody annoying!

-never any reception
-calls constantly drop out
-attempt to make calls = call failed/straight to message bank (lets hope im not ever in a compromising situation where i need to dial emergency because i'm sure id be long dead before actual connection)
-text messages delayed... sometimes by up to 12 hours
-internet coverage = inconsistent, rarely works
-when you're feeling frustrated and annoyed you try and vent some of this frustration with customer care, lara is never very helpful and neither are the impatient foreigners who i can never understand with those heavy accents. Call is often redirected 5 or 6 times before you actually express your frustration to the right person (by then your blood is boiling and youve told your story so many times youre considering recording yourself so you can just press play incase they decide to redirect your call AGAIN)
-telstra is looking very good right now

ps - hats off to whoever created this - playing the role of activist complainer can be so very empowering

I tried to get Vodafone to stop "lara" phoning me, telemarketing...usually interrupting my busiest times. It took 21 minutes to obtain a response on their "helpline". Then no assistance. Pathetic !!! I expected more from an international company.

All of a sudden, I was at home about 2 months ago, my phone was down to 1 or 2 cells. Not too sure if its Vodafone only as I am having issues with my BOB iiNet wireless as well - keeps cutting in and out. My postcode is 2093. My other pain about Vodafone is that I keep getting an old tenant's mobile bills in the mail. Its hard to contact a real person @ Vodafone (Lara is not included as a real person believe it or not)to get this changed however after about 30-45 min wait, I got the call centre in India and tried to explain the situation. I thought I got the message across then I received the same monthly bills - no change. Could I be bothered to call again? I think not! Maybe they want no resolution??

My town is in a black spot. They say they'll fix it, they don't. 'Lara' should die and burn in hell - my best friend is named Lara and she is with vodaphone - she hates it. Die 'Lara', Die Black Spot, Die Vodaphone!

I have Been a loyal customer for over 11yrs and vodafone have not shown any
Recognition, let alone informed me and other customers about any network redevelopment and impact it may cause. This year i have put up with Not having reception, incorrect amounts charged for my bill, call drop outs, slow data and being put on hold for hrs. And the most annoying thing would have to be Lara the computerized Staff member who is there to "help" but actully infuriates you more.
Vodafone needs to get there stuff together or I'm
Out!!

I have had problems with everything already mentioned but the worst, has been Lara!! I feel so encouraged to know that I am not the only VF customer counting the days til the end of my contract. Thanks for making this site!!

I only use my phone for 2 things these days
To speak to some girl called LARA and she says she is too busy right now but wait
and to get this message that can not load page no cellular data network

AND FUCK LARA OFF TOO! Can't stand the mole!

In October Vodaphone rang me because my contract had run out, so I signed up again over the phone I was promised they would post me a new phone, well it never arrived, so I spent 6 hours trying to get hold of them only to be hung up on, when I finally got past Lara (who speaks english, she just doesn't understand it, or doesn't listen), I was told they had no record of the phone call, from then on it has gone from bad to worse, they offered me another phone plus 2 months free usage because of the the trouble I had gone through, I picked up the phone only to find out it was faulty and didn't work, so after many hours of trying to communicate with them, I took the new phone back for a replacement only to find out they didn't know when they would have any stock, so after another full day trying to get some satisfaction from them, they then promised me another phone on the $49.00 month plan and I could have the handset for free and I would still get the 2 months free without having to pay the monthly fee, (I might add at this stage I had an $85.00 credit on my monthly bill, well surprise surprise I received a bill for the $49.00 which they had promptly taken out of my $85.00 credit, so back to the drawing board, after another day on the phone, they told me because they had already taken the money they couldn't put it back, so the 2 months free would start on my next bill, then the next week they promptly disconnected my phone, so after another day of running around they finally reconnected it saying they were sorry they had messed up, then last week I got another bill only to discover they had taken the rest of my credit and someone in their wisdom had put me on a $240.00 a month plan, (which I have the paperwork to prove I am on a $49.00 month plan) that makes no difference to them, they are just ignorant and intolerant to peoples needs and really don't give a damn, anyway after spending all of last Thursday trying to get this sorted out, I was promised it would be fixed up in the afternoon and they would send me an SMS to let me know, it is now Monday night and still no SMS, and to top it all off on Friday I did get and SMS telling me my bill had been emailed to me for $240.00 due on the 12th January, I am still trying to work out what happened to my 2 months free.

I think this site is great I thought I was alone for 6 months and tried to do a FB page but too busy Thank you
Here are a few tips to help
When you call LARA ask for sales this will cut out some of waiting (and will hopefully stop VF from signing up any new customers) when you get to speak to someone ask to THE RETENTION TEAM do not let them try to talk to you no ifs no buts RETENTION TEAM NOW, this is Australian based and they can make decsions
Always work for the best deal you can but I did get out of 2 contracts and keep the phones 1 contract was only 11 months into a 24 month contract, I said that they had not upheld their end of the contract and could not supply me with that service into the future, i had to keep pushing and they wanted me to give the phones back, just keep puhing they can not provide the service and if it was not for this you would not for this you would still be there and therefore should not be penalised for the money you have already paid against the phone
I would ask for this in writing but do not count on it i would record the call yourself, you do not want to port across to another provider and be hit with exit fees
You can also ask to reduce your contract before i got out of my contact i reduced it foe example if you are on a $114 unlimited 2GB, this is now a $99 unlimited 3GB, asked to be reduced with no penalty to you, even better ask for a reduction or FREE until they resolve the issues
VF MUST GO DOWN

Dear Sir/Madam,

I have been trying to call the 1555 number to no avail. 'Lara' keeps telling me she'll be with me in a moment that never arrives even after 25 minutes.

I am currently paying $129 a month to yourselves for calls, sms's and surfing the web. Neither of which works adequately as the coverage is intermittent at home (st leonards) and work (Sydney CBD). Calls drop out, SMS's never arrive or arrive late or in the wrong order and the 3G is either slow or unavailable.

Please advise why should I keep paying $129 a month for poor technology and customer service?

Name and mobile number below. Been a voda customer for over 5 years now.

Regards,

I was on hold to stupid Lara for 2 hours and 4 minutes last week to sort out why my internet wasn't working. Well I never got through and my internet is still slow! Im sick of the coverage

Call Centre in India!
WHAT A FRIGGIN JOKE!
Who the Fark is Lara? (the human-bot)I bet she doesn't live in India!

I'm OVER OFF SHORE CALL CENTRE's, its the year 2011 nearly, lets get it right!

I had my phone serviced at vodafone randwick and I was going to ring them to find out if my phone was back yet. I called vodafone call connect to get the phone number for their randwick store. They told me they couldn't find it so they connected me through to vodafone customer service where i tried to navigate lara through to an operator but was unsuccessful.

I ended up calling telstras call connect service and they were very helpful, they told me the randwick number wasn't in the phone book, but they looked the number up on the internet for me.

I should have just googled it myself. but i thought surely vodafone could easily connect me to one of their stores...

where to start? transferred to voda from 3 (at the point where i wasnt aware they were merging..) then had problems with sign up- somehow wrong info entered, pushed into putting my number onto hubby's account which is all great til it comes on 1 bill which has none of my details - hopeless for tax.. mislead about data packages, bills $200 more than they shouldve been (basically staff instore told us different to the actual - and then i heard them repeat same to another customer next time i was in store!!!) told by 3/VODA customer service that i was wrong and that i needed to listen to them, spent countless hours on the phone to call centres on the other side of the world who cant seem to fix anything.. finally got credited for the mishap, but they STILL couldnt get my details right.. been ok for about a month, now it seems that my house has no reception despite my phone saying full reception.. I refuse to call the call centre as the last 2 times i called i was informed by "LARA" that there was a 40 minute wait and guess what...? the line dropped out.. had been with voda in the past then optus then 3, went back to voda thinking they were the best of the bunch.. Hmpfff and the funny thing? I only commenced my contract at the end of August!! They dont seem to think its funny when i tell them that i am disconnecting my payments because they havent kept their deal... TELCO Ombudsman here we come!!! just waiting for another written response from them to add to the collection!!

Nil coverage, nil service but plenty of bill. Phone i was provided by Vodafail was locked to 3 and as I was interstate was slightlty inconvenienced all week. No phone but plleeeeeenntttyyy of excuse.

But just listen to Lara....hang in there we'll be with you soon......

Nil coverage, nil service but plenty of bill. Phone i was provided by Vodafail was locked to 3 and as I was interstate was slightlty inconvenienced all week. No phone but plleeeeeenntttyyy of excuse.

But just listen to Lara....hang in there we'll be with you soon......

Have been with VF for a LONG time, however, signed up a two year contract in Feb 2010 (because I found their service to be excellent, Customer Service was crap, but never needed it in years). In July 2010, while wife was sick and tired of 3, I convinced her to switch over to Vodafone as well, BIG MISTAKE. It appears she brought all her problems with her;

1- Call Drop Outs.
2- Extremely Slow Internet.
3- No Coverage needing REBOOT (Blackberries are a pain in the arse to REBOOT)
4- SOS Only needing REBOOT.
5- 3G Constantly Dropping even at FULL 3G coverage a second ago.
6- 'SIM Unregistered' Message needing REBOOT.

Called VF, you know how frustrating it is trying to talk to bloody Lara while at work? Twenty five minutes first hold, problem not solved.

Second call, told to leave number and will get a call in just over thirty minutes, no call back for 52 minutes.

Called again, on hold for over 25 minutes when another call is on hold, switched over, 26 minutes later, been put back on hold, still not sorted.

I have avoided having wife's iPhone break my head numerous times (mostly because she loves her phone), but this is ridiculous.

My uncle passed overseas three days ago and while on the mobile talking to his daughter to share the sorrows, the phone drops out after a five minute conversation. to top that off, my sister calls me from USA because she is very depressed, but I can't call her back because the 'Sim Unregistered' message...

I will call them every time there is a problem and demand out if it keeps happening regularly hence forth.

I am so glad I watched the news tonight and have seen your website! Thank you!

Their customer service is just disgraceful - I don't know how they are allowed to get away with it.
the below is a complaint letter that I sent to them a couple of month ago. No one responded to me. I am going down to vodafone tomorrow to get out of my contract if I can - I encourage everyone to do the same - having no customers is the only way to hurt these organsiations - vote with your feet!


DEAR WORST CUSTOMER SERVICE PROVIDER EVER!

I AM WRITING THIS EMAIL OUT OF SHEER ANGER AND FRUSTRATION AS I CANNOT FIND ANSWERS ANY OTHER WAY. KNOWING VODAFONE I WON'T GET A RESPONSE.

YOUR RIDICULOUS LARA VOICE RECOGNITION SYSTEM IS EXTREMELY FRUSTRATING AND DOES NOT WORK. YOU WAIT ON HOLD FOR HOURS AND THEN GET THROUGH TO A DIVISION LIKE TECH SUPPORT WHEN YOU WANT BILLING AND THEY CAN'T HELP YOU. YOU ARE THEN TRANSFERRED BACK ONTO A QUEUE THAT YOU HAVE TO WAIT AGAIN.

LET YOUR CUSTOMERS SPEAK TO A REAL PERSON. A PERSON THAT IS AUSTRALIAN! YOU ARE THE AUSTRALIA DIVISION OF VODAFONE! I AM SICK AND TIRED OF BEING PUT THROUGH TO AN INDIAN OR EGYPTIAN CALL CENTRE WITH STAFF THAT CULTURALLY CANNOT UNDERSTAND WHAT I AM TRYING TO FIND OUT. I HAVE BEEN ON HOLD TONIGHT FOR OVER TWO HOURS. RESOURCE YOUR CALL CENTRES APPROPRIATELY!!! I HAVE BEEN PASSED FROM EVERY DIVISION, SPOKEN TO A SUPERVISOR AND STILL NO ONE IS ABLE TO PUT ME THROUGH TO A PERSON THAT CAN ASSIST WITH MY REQUEST.

I APPRECIATE THAT YOU CFO IS TIGHT AND WANTS TO CUT COSTS BY OUTSOURCING CALL CENTRES TO INDIA AND EGYPT, BUT YOUR CUSTOMERS CAN'T UNDERSTAND THE INDIAN CUSTOMER SERVICE TEAM'S ACCENT AND LANGUAGE BARRIERS. I JUST FOUND OUT THAT I CANNOT SPEAK TO ANYONE IN AUSTRALIA AT ALL. ASK YOUR MARKETING DIRECTOR - WHAT IS THE POINT OF DEVELOPING A GREAT BRAND CAMPAGIN WHEN YOUR CUSTOMERS ARE TREATED LIKE DIRT AT THE OTHER END I CANNOT BELEIVE HOW BACKWARD YOUR APPROACH TO CUSTOMER EXPERIENCE IS.

IF I DIDN'T HAVE BETTER THINGS TO DO I WOULD START A VODAFONE HATE CAMPAIGN ACROSS EVERY SOCIAL NETWORK SITE I CAN FIND.

IF THERE IS ANYONE WITH A BRAIN THAT CAN READ THIS EMAIL, PLEASE SEND IT TO YOU MARKETING TEAMS, BECAUSE I AM SURE THEY WILL CARE MORE ABOUT THIS COMPLAINT THAN ANY OTHER. IF YOU WANT A LESSON IN CUSTOMER EXPERIENCE PHONE THE COMMONWEALTH BANK AS THEY KNOW HOW TO TREAT THEIR CUSTOMERS PROPERLY. I FEEL LIKE I MATTER TO THEM AS A CUSTOMER.

WITH VODAFONE I CAN'T WAIT TO WORK OUT HOW I'M GOING TO GET OUT OF YOUR CONTRACT AND TELL EVERYONE HOW ABISMAL YOUR SERVICE IS!

IF SOME POTATO IN YOUR AUSTRALIA CUSTOMER SERVICE TEAM COULD CONTACT ME TO ANSWER MY QUESTION I WOULD BE MOST GRATEFUL.

I WON'T HOLD MY BREATH.

over the last 3 months i have been having calls drop out after about 5 minutes talk time
i have had on many occations a message flash on the screen the newtork is missing then all of a sudden it appears again and im connected
as far as 3 g goes its really a joke it takes anything from 5 minutes to 30 minutes to connect to a web site
I have called vodafone on a number of occations and get Lara she finally puts me through to the technical department but then thats where it stops she comes back on intermittently and i cant get connected to anyone this has been happening constantly over the last 3 weeks not just prior to Christmas 2010

I have just read many of the posts from here and it looks like an ANTI LABOR vote on the Daily Telegraph.I cant believe you people.The majority of you are in Metro Sydney and have had more problems that The Labor Party & The Liberal Party put together.
I suggest that you 'roll with the punches'.Try using Telstra Next G or maybe even Floptus....neither of them work out here in rural NSW and we cant even activate Telstra GSM,so why are all you people that live in BIG country or metro towns whinge and complain.
Admittedly Lara is a pain in the BUTT,but this is part of Vodafones operations.Instead of putting your CRAP onm here go to Vodaphone and give them your mouthful....you are just a heap of whingers and wont do anything at all,BUT whinge,whinge whinge,so get of your butts get off your keyboard and send an email to Vodafone and make sure that they get the message......

After 10 years of using Voda in the city, I moved to a country location and was assured that the service was advanced enough to facilitate my move.........well it wasn't. I'm in a major country town, 1 bar reception if any, 3 days to receive text messages, and to top it, I had the stupidity to sign up for a two year contract on theit 3G broadband offer. Download speeds were worse than my old dial up account on a landline. That was of course when there was no cloud cover, let alone a storm. Then, I had no reception at all, sometimes for days. I am now out of that internet deal, and after 12 years of faithful phone customership, I will be moving my accuont to someone else soon.

Now dont even get me started on the appaling so-called customer service, with that Lara autobot.........the amount of times I have been hung up on simply because the autobot cannot understand my inquiry. If at some astonishing time I do get to talk to a human, its someone that had little experience in actually speaking the English language.

Vodafone, you now suck..................

I usually like the Vodafone network, just can't deal with Vodafone. The web site is horrible to find your way around. I was tempted to go with a Mobile Broadband, but had so much trouble finding things on the web site that I thought I would stick with Virgin. And that f*%*#@* Lara thing is just too much to put up with.

Wake up Voda.

I love my vodafone at home. Funnily enough I live on a farm just north of Glasshouse Mountains in QLD and get full signal strength and fast data. The only problem I've ever had was on the outskirts if Ballarat VIC when I was with family just before Christmas. But I'm interested to see alot of other people have had a problem. My wife is with Optus and she gets terrible reception most places.
Does make me think about Vidafone though. There must be a big problem even Vodafone admit this.

I have a few issues with my phone but I have given up asking for help and calling Vodafone as I honestly cant stand speaking to ANNOYING LARA!!!!! I was previously with Optus and even though the call centre is overseas at least I actually spoke to a real person. I sstill continue to put up with my phone due to not getting any where. I dont want to just jump on here to complain but the service from my phone is ridiculous. Phone constanly drops out and some times I could hear another conversation on my line?

If I have to listen to Lara one more time, well, I just hope I never meet the person who is that voice!!! I now actually go to Vodafone stores, ask them to ring my issues in on my behalf then leave the store to go do my errands/shopping and know that it will be at least a half hour before I'm needed back to check in on how the store person is going. I'm gobsmacked that they can't even jump the cue. Phone rage is established primarily from Vodafone experience. As a Vodafoner of over a decade (one customer service person was incredibly impressed with that) I will continue with them (only because I like the colour RED!) but I cross my fingers I never need to call because they have the most infuriating customer service I've ever experienced. AAMI is one company who answers with a human being after three rings (also a RED logoed company) - I don't believe Vodafone is any more important than AAMI. I sincerely hope that the media damage from this exposure is serious enough that Vodafone can pull finger and address it's issues as any well founded company seeking to protect itself MUST.

signal drop out,navigation not working on gps,i was thinking may be it was the phone but after reading other complaints not so sure now..(though the touch screen not always working.)
i am getting a new phone hada a choice of five to choose from..
but even trying to get thru to customer care is not easy, speak to lara first crap,and in a few words tell lara...
going into a vodafone shop is just as bad they have to call customer care as well and u are waiting in the shop for them to get through..each shop has a manager,they should be able to have the abilty to act on vdafones behalf but they cannot...
connecting internet is painfully slow if it does..
dialing 1512 service to find out how much is owed on account doesnt always work.
i have been with them since i have had a mobile but this last year has been utter crap...

More often I can't make a call, phone shows "no service", while I'm still in Sydney on the road where I should have a perfect reception as I used before.
I'm not happy with their reception at this stage & hate this automated Lara that answers the phone calls!!! :-(
Otherwise, I want to wish everyone a Merry Christmas & Happy New Year

I was loyal to Vodafone for over 10 years. I went camping with a mate and my phone was thrown in the fire. I sat on hold with their 'upgrade' department for 35 minutes before I was cut off. I called back again and spoke to an operator who told me I would have to wait another 25 minutes. I decided to just go straight into a Vodafone shop instead. I called first to make sure my upgrade could be done from the shop, and was told there would be no problem. After sitting there doing all the sign up stuff for 15 minutes, I was told it could not be done. I am now with Telstra and let me tell you, my phone now works everywhere on calls, which it certainly didn't with Voda. My broadband works everywhere, even in the country town where I grew up, which Vodafone had no chance in. My advice is to get the hell away from Vodafone as fast as you can. They are absolutely hopeless, with absolutely no customer service skills, and I would like to stab Lara to death.

I have been with their prepaid service and didn't have many problems with them before. However later on, every time I go a few km out of the city, my phone becomes useless - due to NO reception. Good luck to those who get in trouble, have an accident, need assistance, get sick - what a crap service! I'd rather leave my phone at home - what's the point of carrying something you cannot use anyway?!?!? Their prices seem reasonable when compared to other providers, but seriously - I'm paying to be connected to the world!!! I'm sick of calling Lara, and even Lara calling me!!!! and not getting anything resolved. I have bought myself an optus sim today, and just happened to read the SMH article on Vodafone. I think Vodafone either needs to get its act together or disappear alltogether.

As per every Vodafone customer I have experienced the usual call drop outs, reception that resembles calling from a basement and the most unhelpful, painstaking customer service procedures known to man. Of recent I was put through 3 hours of customer service hell. If not for my love for Lara's automated voice I would of given up after 10mins. I had 3 problems,
1. Removing Credit Card Details from a old number and adding same details to existing number.
2. Obtaining pin to access mailbox of previous number.
3. Accessing MyVodafone due to some unbeknown reason the website instructed to contact Vodafone.
After several attempts of trying to speak to an actual operator with no success something happened and I spoke with a human. However this representative was in billing and as Prepaid customer we aren't as important and get the good old transfer trick followed by 30mins of ridiculous music. Retry and on this occasion the individual in billing actually assisted and removed the credit details from old number and solved the voicemail pin issue and solved my girlfriends MyVodafone issue. After ending call I attempted to add my credit details to existing number however I was not able to do this via the handset, the error message advised me to contact my bank as the card details were not correct. Frustrated at this I attempted to contact customer service, several attempts later I spoke with someone after been transferred from billing for been PrePaid. This gentleman advised that he couldn't help as this department was currently closed and was unable to add the card details manually. I was very angry as I had just previously removed the details with another rep. I requested to speak to the previous rep that had assisted me previously and was told that he was not available due to it been outside of his work hours. I then asked to speak with a supervisor and was put on hold, once taken off hold I was told I was getting transferred to someone who could assist but wasn't a supervisor, I wasn't given opportunity to respond. The next rep I was put through to welcomed me and then silence, no response, no call drop out just silence. I believe I was muted, this continued for 30mins before I ended the call. My next attempt after several in between the operator told me I was unable to add my card details which I just removed from previous number because I had no available funds, apparently you require $1 which is refunded to you at a later date to register card details. They don't advise this in the call however somewhere in some terms and conditions this is stated. I was furious as you could imagine. Vodafone constant lack of help and the rudeness of operators has got to stop. Anyone who has experienced the automated voice of Lara has an idea of what we all have to endure. Its like they will do anything to not actually allow you to speak to a human. Class action is more than necessary.

vodafone are a load of shit. not happy at at all. everything goes wrong. limited access regional, cutouts all the time, terrible signal, and Lara just plain pisses me off. not happy jan. i go to Kadina to work which is a huge rural town, and receive no signal, even though i was assured signal there... I live in the middle of adelaide and receive very little or no signal at all. very disappointed.

The biggest gripe I have is with Lara, I went over to Vanuatu and forgot to get my phone set to international roaming, so I borrowed my friends phone to call Vodaphone customer service.
Straight away Lara " identified that I was calling from oversea`s and someone would be with me in just a moment ! For the next 40 minutes I was told they "are flat out at the moment but someone would be with me very soon" and other BS recorded messages ! . After giving up after 40 minutes I tried 3 more times over the next few days at different times of the day and night adding up to 1hr of waiting on hold from overseas! In the end I never got to speak to a human and never got my phone working whilst away. What my friend got was a extra couple of hundred dollars on her phone bill which I reimbursed her for and for that couple of hundred dollars I got the privilege of waiting on hold to Vodaphone`s so called Customer Service.
Vodaphone if your waiting times are so long because your so flat out dealing with customer service issues`s then at least employee more people too answer the phone and help sort out your shit

additionally, I am on a 2 year contract, it annoys me that some days I can have service at one end of my house I have an average size house)but intermittent service at the bedroom end of the house WTF.
Sometimes I have 5 bars on my phone other times I need to drive around the corner to make a phone call. Even in Sydney city sometimes there is NO Service.
Crap signal, Crapola Customer Service ! in these days of technology

My wife signed up with Crazy Johns, who use the Vodafone network, in Feb 2010 and has complained several times about the service to no avail, and still has 14 months to go on her contract. The coverage in the Geelong area is, according to the Vodafone map, 100%, but when we visit our Daughter in Lara she has to go outside and stand in the road to get coverage, and even then it's intermittent. Try one of the shopping centres and all she can get is Emergency numbers - what a joke. It's about time we started to fight back at these telco's over their so called 'Great Service', maybe not through a class action, but through a mass court apparance if we all refuse to pay the bills.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.

Have had numerous problems, stemming from call reception problems, drop outs, broadband and internet connections, multiple billing, incorrect billing, dealing with that horro of a voice recognition menu option "LARA" who not only doesn't recognise simple english, doesn't offer options that you need, and drops-out mid-call, then the 40min + wait to speak to some moron in Mumbai or wherever (always Inidian accent) who always says problems are due to some "software" upgrade and "really sorry but nothing I can do about it"...bu115h!t...sick to f'ing death of it. If they are consistently doing software upgrades, perhaps they should spend sometime getting it right before implementing and having to continually fix! The website is just as bad...MyVodasuck would be a better name. I am tearing what little of my hairy I have left waiting for my contract to expire so I can go elsewhere. Oh, almost forgot to mention how crap their shop staff actually are when you try and see them in person...even less helpful than foreign call-centres. YOU SUCK EVERY WAY POSSIBLE Vodafone!!!! ARRrrrrrgggghhhhhh!

Vodafone you are just shit. Service is shit. Customer service (if that's what you call it) is shit. Your RePs in your shit stores are shit. Your company logo should say Vodashit. Once my contract ceases I am going to remove my sim-card and send it back to you smeared in shit. Lara your automated voice personality sounds really sexy; but I bet in person she looks like shit.
Really hope Arun Sarin (CEO) pulls his finger out of his shit hole and corrects these coverage issues.
Eat a penis Vodafone.

I live 12km west of Melbourne GPO and the reception issues is dreadful and atrocious.Now i regret ever leaving dial up connection since those speeds were like ADSL broadband compared to the snail speed im getting now from wireless slowband.Ring up Vodafone(Lara tells me how important my call is) only to get somebody in Egypt who keeps telling me that its the internet provider that is the issue.Under the main view,(vodafone internet connection)the upload and download speed meter hasnt moved for 18 minutes(on windy days).Good reception usually means poor speed and vice versa.Its a joke with Vodafone 3G,HSUPA and EDGE

I got barred from calling and messaging another vodafone customer by vodafone netwprk themselves. As i write this i am using my vodfone iphone and on the crappy vodafone 3G internet. You can imagine how slow its taking. Oh and if i ever speak to lara again or hear grainy rob thomas whilst waiting for a woman in india to answer my call and not have a clue what im even talking about, i think i may throttle someone.

Tried contacting Vodafone to sort out some issues with activating new iphone and mobile broadband. Went through the painful message system "LARA" to be placed on hold. After countless messages saying my call will be dealt with shortly I spent over 2.5hrs on hold before hanging up the phone. My phone was then call barred due to the payment system going down. I had paid my bill but was still call barred for there mistake. This is totally unacceptable.

Ive beeen a loyal vodsfone customer for 7 years. but since they merged with 3 they are hopeless, constant drop outs slow internet broadband depsite being in a 3g area!!! lousy signal.and customer service 90% of the time dont know how to help and the automated lara Gee whizz talk about dumb or what cant get anything right or put u thru to the right place. Only way to get to talk with a human being at the customer service is to tell lara u've had ur phone stolen!!!

I have been with Vodafone since 1998.

I have been pretty happy (obviously).

Since I signed my last contract in June 2008 I have had non-stop issues with Vodafone.

First it was billing issues, and now it is constant dropped calls and poor reception.

I have been living at my current address for 5 years and had no issues, in the last month or more I have had next to no reception, and on some days I cannot even get ANY reception.

I'm also so F'in sick of Lara - "she" needs to be taken out back and put to sleep! I'm sure the boffins and marketing "gurus" at Vodafone think she "humanises" the customer service experience.... I'd prefer to have to go 10 menus deep selecting from up to nine numbers at each level than listen to her false "chirpy, friendly, ever so (NOT) helpful "voice"".

I had Christmas SMS messages I sent to friends that were received on the 27th!!! EXPRESS POST letters would get there quicker!!!

Considering their network cannot handle the voice/data needs of existing customers Vodafone should be BANNED from acquiring new customers until they can properly provide for their existing users.

Firstly let me just say that I cannot stand the annoying robot voice 'lara'. It is even more irritating when waiting on hold for over an hour and a half, it continues to tell me that they're 'flat out' but rest assured my call is important to them! Pretty sure they'd answer the phone if my call was important. We have had nothing but trouble with vodaphone since we unfortunately signed up for a 2 year contract. The bills are through the roof, for no apparent reason. One was even in the thousands of dollars. We are now on the $99 cap, which in vodaphone terms means about $200!

I signed up for Vodafone telling them I lived in Geelong. I was told the coverage there was very good, but when I tried to surf the web, the signal said "POOR". You would think I have dial up with the SLOW speed it took to download a page.
I then moved to Ballarat to find there was NO signal at all. I went to a Voadafone store in Geelong to explain the issue, but all I got was "I don't know, can't help you" Not helpful at all. I'm not happy and can't wait for my contract to run out so I can got to another carrier!!!!!!!!!!

Vodafone you ow me hours and hours of my life back. I should charge you for all my time spent on the phone to customer service. WHY DOESN'T VODAFONE VALUE MY TIME ??????????????

They have setup their customer service to wear you out and run you down. Don't give up! You will get to someone who can help but it will take weeks.

First, their customer service is a sham. Several times I had some queries and needed to talk to someone but as soon as I've heard machine "Hi! My name is Lara..." I knew I was there for wait at least 15min to get to the real person. I timed the longest waitings which were 37min and 43min after I dropped, couldn't handle it anymore. Often customer service people contradict themselves and all of these add up to the frustration. Plus, I started this year with $49 plan and Nokia 6710 Navigator phone which prooved to be the worst phone possible with several troubles which are pretty common for that model (if I read reviews I wouldn't have choosen this phone ever).

I rang Vodaphoney and after fighting Lara, which was their automated answering system, I finally got to speak to someone and was told that customers should learn how to use the system - It was my problem. If the client needs to learn how to use the system, then the system is wrong.

First, their customer service is a sham. Several times I had some queries and needed to talk to someone but as soon as I've heard machine "Hi! My name is Lara..." I knew I was there for wait at least 15min to get to the real person. I timed the longest waitings which were 37min and 43min after I dropped, couldn't handle it anymore. Often customer service people contradict themselves and all of these add up to the frustration. Plus, I started this year with $49 plan and Nokia 6710 Navigator phone which prooved to be the worst phone possible with several troubles which are pretty common for that model (if I read reviews I wouldn't have choosen this phone ever).

My contract is up in January and I can't wait to leave Vodafone. My multiple attempts to contact them and discuss any issues ever since I have been with them have led to frustration, frustration and even more frustration. Not to mention a total waste of my precious time. If I ever hear the voice of Lara again...
Trying to email them is just as hopeless and then when this proved unsuccessful, their emails tell me to call them!
Customer service..if I looked after my family the way they look after their customers, I would have had my children taken away and my husband would have left me!

Lara is gay and does not work

I really dislike "Lara"!

After being with vodafone for years I finally decided to sign up with Telstra vodafone had bad reception couldn't call anyone for hour or two every now and then and was never able to get on net signing up with Telstra was the best thing I ever done Ohh and I never liked speaking with Lara. Used to spend ages trying to get thru to customer service vodafone has bad bad reception enough said never going back to the compony

1/ GET RID OF LARA. NOW.I don't live in a soundproof world!
2/I cannot respond to emails that I receive. Vodafones answer- the Telstra netwook see anything send thru Vodafone as spam and rejects it.
4/Worse coverage now than I had 6 years ago
5/GET RID OF LARA.
6/ GET RID OF INDIA. They NEVER understand what I'm trying to achieve.
7/Re-work your roaming

i dont really know where to start, from there call center operators to there hopeless reception and data services, for over 3 months i have spent over 7 hours calling the call center- I HATE LARA SHE IS SO HOPELESS GET RID OF HERE !!! to get my data services fixed, I HAD NO DATE FOR A LONG TIME I HAD TO USE WIFI AT HOME AND THEY MADE ME TROUBLE SHOOT EVERY SINGLE WAY THEY CAN THINK OF THINKING IT WAS MY FONE BUT IT WASNT MY FONE, IN RESULT I LOST APPLICATIONS-
- first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is,
-4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed,

another problem occured while this was happening i wanted to cancell my insurance on my fone, i called up 1555 they said they cant cancell it only mobileme can so i called them up and said that they cant do anything that 1555 can only cancell it, so then i called up 1555 and they said they cant do it, i requested to speak to a team leader and he aid the same thing so i hanged up, i called the next day and said i would like to cancell my insurance and they person did it for my straight away. I SERIOUSLY DONT UNDERSTAND WHAT TRAINING THEY GET,IT IS REALLY FUSTRATING
seriously, i dont think its the company itself but its there overseas workers who really dont know anything, but yet again thats what companies deserve when they outsource their work to other countries, i really hope vodafone goes down, and the only reason they brought out the infinite plan is to gain more customers cause they know they are in the wrong and many people have left,

SO I SAY TO YOU ALL PEOPLE COMPLAINING JUST KEEP COMPLAIN AND REQUEST YOU WANT FREE ACCESS AND MAKE THE MOST OUT OF THEM WHILE YOU CAN AND MAKE SURE THE NOTE IT DOWN ON THEIR SYSTEM AND TAKE NOTES AND NAMES !!! CAUSE KNOWING THEM THEY WILL STUFF UP.
I REALLY REALLY REALLY HATE FOR WHAT THEY HAVE DONE TO ME AND EVERYONE ELSE

NONE OF THIS IS MADE UP IT IS REALLY TRUE FOR THOSE THINKING AS IF THEY WOULD DO THAT, TRUST ME AND TRY IT OUT YOURSELF IF U HAVE PATIENCE

everything about vodafone sux. late voicemail, crappy signal 99% of the time, LARA is an idiot with inappropriate options & i cant understand the indian support staff... do you know how embarrassing it is for both parties when you have to ask them to s.p.e.l.l. i.t. o.u.t??? My 12 month contract runs out in feb, I am an I.T. techy and I WILL NEVER USE VODAFONE EVER AGAIN AND ILL MAKE SURE MY CUSTOMERS, FRIENDS AND RELLIES DON'T EITHER.
i want a refund.

i dont really know where to start, from there call center operators to there hopeless reception and data services, for over 3 months i have spent over 7 hours calling the call center- I HATE LARA SHE IS SO HOPELESS GET RID OF HERE !!! to get my data services fixed, I HAD NO DATE FOR A LONG TIME I HAD TO USE WIFI AT HOME AND THEY MADE ME TROUBLE SHOOT EVERY SINGLE WAY THEY CAN THINK OF THINKING IT WAS MY FONE BUT IT WASNT MY FONE, IN RESULT I LOST APPLICATIONS-
- first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is,
-4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed,

another problem occured while this was happening i wanted to cancell my insurance on my fone, i called up 1555 they said they cant cancell it only mobileme can so i called them up and said that they cant do anything that 1555 can only cancell it, so then i called up 1555 and they said they cant do it, i requested to speak to a team leader and he aid the same thing so i hanged up, i called the next day and said i would like to cancell my insurance and they person did it for my straight away. I SERIOUSLY DONT UNDERSTAND WHAT TRAINING THEY GET,IT IS REALLY FUSTRATING
seriously, i dont think its the company itself but its there overseas workers who really dont know anything, but yet again thats what companies deserve when they outsource their work to other countries, i really hope vodafone goes down, and the only reason they brought out the infinite plan is to gain more customers cause they know they are in the wrong and many people have left,

SO I SAY TO YOU ALL PEOPLE COMPLAINING JUST KEEP COMPLAIN AND REQUEST YOU WANT FREE ACCESS AND MAKE THE MOST OUT OF THEM WHILE YOU CAN AND MAKE SURE THE NOTE IT DOWN ON THEIR SYSTEM AND TAKE NOTES AND NAMES !!! CAUSE KNOWING THEM THEY WILL STUFF UP.
I REALLY REALLY REALLY HATE FOR WHAT THEY HAVE DONE TO ME AND EVERYONE ELSE

NONE OF THIS IS MADE UP IT IS REALLY TRUE FOR THOSE THINKING AS IF THEY WOULD DO THAT, TRUST ME AND TRY IT OUT YOURSELF IF U HAVE PATIENCE

As I didnt have a permanent residence at the time I signed up for a 12 month contract with vodafone on the condition that I would be able to link up with Wireless Vodafone 3g Broadband, every since I have been with Vodafone I have had problems with the 3G Wireless Broadband, when I tried to speak to someone in Charge and make a written or verbal complaint I was informed that there was no one that could take this complaint, so for the past 12 months I have been ringing the Vodafone faults line, with that wonderful voice Called LARA , Vodafone need to do something about this also.
Vodafone (INDIAN TECH"S) informed me after 11 months of problems with the 3G network that there was NO COVERAGE OF 3G IN MY AREA but they have taken 12 months contract payments , whick when I asked them about , their reply was, " TO BAD YOU SIGNED UP FOR A 12 MONTH CONTRACT, AND IT YOU WANT TO LEAVE BEFORE THE TIME IS UP THEN YOU HAVE TO PAY THE CONTRACT OUR, the balance of the monthly payments!!!!!!! What a wonderful company this Australian Vodafone is!!!!!!!!!!!!!!

Every year especially in summertime we have drop outs for up to 7 hours. Vodafone outage maps show nothing and having to wait for up to an hour to talk to someone is a joke. Get rid of Lara and provide a decent service that people are paying for. As soon as my contract is up,I will be switching to telstra. Although the most expensive at least I will have fewer drop outs and better coverage.

Is it true LARA isn't a real person? I've been paying for phone sex with that lying fucking bitch for almost 6 months now!

I have been with vodaphone for past 5 yrs and have always had good reception at home. For over past yr, lucky to have 1 bar and when it crosses to 3G, reception just drops out. Very disappointed with service at the moment, this includes bloody Lara and when you do finally get onto customer service lucky to understand what the're saying as usually goes to India. Can't wait until my contract is up. Won't be going back to vodaphone!!

I quit Vodafone on 30/08/61 because I was sick of constant bad reception, I was sick of dealing with "LARA' who fails to recognize my Hungarian accent and service drop outs in the middle of calls.
I stayed with Vodafone for a very long time because I am a loyal customer but what is enough if enough.

Thank you for setting up this website because this monster company needs to be dealt with.

I often have full signal indicated but cannot make or receive calls, i get voicemail notice's but never received the call, let alone missed it !@@#!@, I get TXT and voicemail several hours if not days late. Have you ever tried to call vodajunk to complain or get support....Friggin LARA !!! if i ever catch that Bi***ch she cop it too !!

After several attempts to get my phone to send and receive txt msg's by being given no less than eight codes to enter into my phone, all to no avail. Not only cost me in an emotional sense, as I couldn't contact my teenage daughter ( who only contacts people via txt, as teenagers don't actually want to speek ), but I lost several job oportunities as a result. It took them (VF) several months to remedy this. I have also experienced call drop outs, which forces me to make two or three calls, (which I pay for), for one conversation. I also have noticed of late that a pre-paid plan that I, for a while, have been very happy with is now a real rip off, infact I get less than half of what I used to get for the same money. Great marketing but no customer service!!!!! Talking about customer service, (without being racist), it would be nice to speak to someone, (apart from LARA), that I can understand, therefore having my problems dealt with more promptly and efficiently.

"Hi, Im Lara" GOD HELP ME!

I own a driving instructing business.
I have been with Vodafone for the last 9 years on either plans of prepaid.
As a thank you, to my 9 years as a customer service, when I requested a quote for my stolen Blackberry I got sent from store to store and to online and to phone service, basically pushed aside. I never got a quote till today. My insurance paid less than half the RRP, so I had to go online and hunt for a substitute. I filled a complaint with OCCBA and waiting for an answer.
For the last 3 years it's been several times when my texts never reached my customers and if they did it was hours later sometimes. There is no difference between 2G and 3G internet speed, useless. Their "customer service" is pathetic, non existent.
WHAT'S THIS LARA THING?
2 weeks ago I tried to speak to a customer service, I was hung up by their system 5 times in a row. Next day they hung up on me first time, 2nd time after 50 minutes I managed to speak to somebody from India?!?!
Why the hell do we pay big Aussie dollars if we receive crappy indian "service"?
I want my 1 year left of contract TERMINATED and my money back, not to mention compensation for that period.

I want them to fix their reception!! i always have my reception coming and going when it feels like!! cant call out and cant use the internet when i know i am in FULL COVERAGE RANGE!! i do NOT recommend Vodafone to anyone who asks me!! I used to be a strong believer in Vodafone now I regret it considering I have a 2yr contract with them!! oh and before I forget, they NEED NEED NEED to remove LARA she is the most FRUSTRATING automated machine to speak to!! Hire HUMANS and they can do a better job!!

My friend got so frustrated with Vodafone and talking to that bitch LARA he fucking hung himself

My wife signed up with Crazy Johns, who use the Vodafone network, in Feb 2010 and has complained several times about the service to no avail, and still has 14 months to go on her contract. The coverage in the Geelong area is, according to the Vodafone map, 100%, but when we visit our Daughter in Lara she has to go outside and stand in the road to get coverage, and even then it's intermittent. Try one of the shopping centres and all she can get is Emergency numbers - what a joke. It's about time we started to fight back at these telco's over their so called 'Great Service', maybe not through a class action, but through a mass court apparance if we all refuse to pay the bills.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.

You all know it.

Lara is a cow, the customer service is rubbish, 40 minute wait the other day only to be told that the 'Faults' team is closed, crappy reception, dropped calls.

The good news for me? Contract expires 19th January.

Screw you Vodafone. Never again!

been a vodafone customer for years. this all started when they joined with 3. i would be blaming 3 not them. since the join with 3 i have such bad reception. i uusually need to ring a number twice if i am at home before i can get through. before 3 though vodafone reception was almost perfect for me. also Lara has got to go. someone put her out of her misery and the customer service of waiting for hours to talk to a REAL person is pathetic. Lara can't understand a word usually and goes in a loop and it takes about 3 phone calls to even get her to go to the right section. employ more real people. cut the wait lines and get 3 to pick up their act and maybe you will have your old service and reputation back.

last week i waited an hour and 20 minutes on my 8th attempt to get put through to the right deptartment,i finally got an australian guy who fixed my problem first go and saw how many attempts i made and reinmursed me a few dollars,this has happend more than once..lara..does my head in,does she Eva get it right!!!..I HAVE TO STAND IN THE CORNER OF MY KITCHEN TO GET RECEPTION AS THIS IS THE ONLY PLACE IN MY HOUSE IT WONT DROP OUT.....NOT TO MENTION THE INTERNET,ESPECIALLY WHEN IM IN THE MIDDLE OF SOMETHING IMPORTANT,IT DROPS OUT AND I LOSE ALL MY WORK..HOW CAN THAT BE GOOD FOR BUSINESS OWNERS....OVER IT!!

when I first got a plan with vodafone they were one of the best carriers in Australia now they are worse than Telstra when you try to contact then you get Lara and a complete computer runabout coverage drops out constantly sometimes for two or three days on end with no coverage for sombody with medical problems this can definately be a worry. When this contract is up next year I will definately go looking elsewhere

Recently my service drops out many times a day. I offten don't have reception at home where service was previously good and unless I'm willing to spend up to an hour on hold (I have hung up once after 45mins!) I can't even complain to them!!.......and I hate Lara.

It took me four months to get Vodafone to admit their wireless broadband network was not working and to refund my money. FOUR MONTHS of navigating through Lara and waiting on hold. In the end, when they admitted their network wasn't working and knew it wasn't working I asked them why they were still signing up customers, to which I received no answer.

The worst experience was when I went to a Vodafone store to take back my faulty phone, which was under warranty, and the sales woman refused to take it back. She clearly didn't like having someone in her store that wasn't buying anything and made a big deal about not taking back the phone. She was yelling at the top of her lungs at me, almost screaming at me, while her staff members looked at her in fear and a man who was shopping for a phone looked on in disbelief.

I've only got a few months of the contract left. I can't wait to change to a telco. where my calls don't drop out all the time and where I won't be treated like shit.

I am on a $200 a month plan - I consistently need to go out onto the street to make a call. Even the phone they gave me doesn't work. If I hear 'robot lara' again - I will be sick. What a joke. Vodafone Australia apparently has no people in Australia. All you get is that stupid Lara or an Indian call centre.

My problem with Vodafone is the customer service. For one simple issue I tried to call them for one week and still was not able to speak to a human being to solve my problem except waithng on hold for up to 1 hour at one time only to find out my call was cut off by "lara". I hate her!!! It should not always be about making more and more. I want to be able to speak to a customer service representative instead this computer bitch called "Lara".

was told iphone was suffering, and a new phone would be needed, got a new plan 24/12/10 only to get the exact same reception from vodafone. have tried to call them about this service, but cant get past "lara" and the one day i did manage to get past her, was on hold for 34 minutes before i simply hung up. reception is poor, data speed is poor, customer service is poor.

phone call drop outs constantly!!! And dont get me started on that pathetic LARA if i can find the person that has supplied her voice i will let her know how she has made the world a sadder place.

I have been with vodafone for a number of years. I was a Pre Paid customer for my mobile phone. I decided to become a Mobile broadband customer on thier pre paid service. BIG MISTAKE #1. The data speeds are terrible and very slow, but worse, in a 1 month period i am guaranteed to be comppletly un able to use thie Mobile Broadband at all!! This causes some horrific problems as i have a strong need to use interenet, my family and friends often are over seas.
As i am writing this i wonder why, but i then decided to go on a 12 month contract with my mobile phone, what was i thinking?????
In the first 3 weeks my contract was activated as a 24 month $49 contract and not the 12 month $49. And when i tried to call to fix this problem the fun really started! After trying to negotiate my way throught " LARA " i would then be put on hold, for a minimum of at least 20mins!! And when i eventually did get to speak to an operator, it would seem that apprently i do not speak very good English because i can never understand the operator, and nor can they understand me. I am Australian, and speak fluent english. Or at least i thought. Some times when i send text messages they often will not arrive at destination, and sometimes 10 duplicate messages get delivered, a week later!
On the whole my Mobile Phone does not seem to suffer too many problems, but the mobile broad band is a horror joke!!! Its shocking. And the customer help centre is nothing short of disgusting and a total joke!!!!
I want to join in this class action asap!!! I have had enough!!!!!

I signed up to Vodafone in early October 2010 based on very confident advice from crazy johns at Westfield Doncaster, stating that their coverage was better than Optus and the coverage map shown to me had all my areas of interest covered. To my horror on my drive to work the very next day I noticed signal drop outs as I drove south east on the Monash Freeway. I had no coverage at my place of work! After abut 6 weeks of constant painful calls and hours of listening to LARA's cheerful yet irritating rant of 'we'r flatout at the moment', Vodafone agreed to cancel my contract. I was informed that I would get a bag by mail and had to send by my phone. 5 weeks and a few more calls past I never received this bag! I am currently on holiday so was left with no option but to return my phone to the crazy johns store that I got it from.
Vodafone is honestly not fit to be a telco, I will be happy to invest some of my time in doing whatever it takes to teach them a lesson.

Was in big mess. 2 years ago I was in Europe with my phone being my only communication. Vodafone smsed me that I had irregular usage on my phone and to sms to confirm that was expected (I thought that was a good idea actually, until it unfolded into a disaster). I smsed. No response - after many, many tries. Then they disconnected my phone. Long story short, it cost me thousands of dollars of phone calls to 'Lara', who could only repeat: "I don't understand, did you mean customer service?", not to mention hundreds in hotel phone bills to sort it out. Their apology? $100 gift voucher... Unbelieveable!! (and the technical support I finally got through to had no idea how to reconnect the service - that cost untold dollars - for their incompetence!)

I have been with Vodafone for more than 6 years. There service used to be fantastic and so did their coverage especially in regional areas (although not really remote but definitely out of the the big towns). Now it is appalling that I can't receive a call in the city where I live and work without it regularly dropping out. I am out of pocket regularly with the dropouts as I have to recall as face another connection fee plus the fact that they bill in 30 or 60 second intervals!!! Apparently they were doing a tower upgrade over a year ago but the coverage has only gotten worse not better especially in the regional areas. How come I can't have a conversation inside a house or building anymore???

I too have also experience customer service issues when calling Customer Care 1555, I finally get through once the stupid Lara (who used to work well) finally understands what I want but then I am placed on hold for an exhorbitant amount of time and then I am finally transferred to someone where it rings and rings and rings eventually after 5 minutes of the ringing I hang up (sick of the noise in my ear) and try again (I can only assume the person does not want to pick up as they can see how long I have been on hold for and will get an earful from me!). The next few times I try once Lara sorts it out, I am then told there has been a problem and I will have to call again later and am promptly hung up on. Other times, I am transferred to the wrong area to be told it is closed and need to call again during business hours and not given the option to speak to anyone or change my choice. I have to call again!!!

I am disappointed with both the coverage and service as I have recommended many people in the past to Vodafone and they are all worse off now than before and I am now faced with changing companies which means I have to pay to call them all or vice versa! All because of this crap!

got an iphone 4 2 months ago, just stopped working xmas day, take it to vodafone store boxing day and am told it will be 3 weeks while they fix it.. no loan phone or anything! absolutely OUTRAGED!! i hate, I HATE YOU VODAFONE. CRAP SERVICE, cant understand your mumbai call centre slumdogs and LARA is the worst service director as she can never understand with any background noise. constantly get dropped calls, shit reception and most annoyingly.... NO DATA COVERAGE! whats the point of paying for 1.5gb of data when im lucky to use 200mb on your SHIT NETWORK!

TIO contacted.. im getting out! i suggest you all do the same!

customer Service vodafone style 1st ring Vodafone get nowhere then call TIO, you would be forgiven if you were to believe the TIO was the complaints department for Vodafone. Note this Lara is the face of Vodafone service (she s not real) nor is Vodafones service, dont get me started on the continual dropouts or failures to connect even vodafone to vodafone. PS no wonder the Aussie cricketers are doing so Bad I blame Vodfone Drop catches dro outs failure to connect failure to connect bat and Ball Unable to get wickets unable to solve customer complaints.

No Service. THey reduced my plan after a month of chasing. Then on a $35 plan I owe them over $200 in two months. Complained to customer service - we actuall noy - I could get though. LARA should be shot. Billing left to stategically shaved monkeys and service left to Telstra (NOW THAT IS SAYING SOMETHING!)

Have text (drove up the road for reception) from my apparant full coverage including 3G area. Have phoned, text , Faxed and emailed - NO RESPONSE.

Been a client for over 10 years... make that -11 years.

I can't access ADSL because of a device on my line that will not be removed so I have no choice but to have wireless broadband. I was with another carrier until about 4 months ago and was having trouble with the reception and was advised to change to Vodafone and since then have had issues with reception and being cut off, I am sick of dealing with the call centre because more often than not I get someone who can't speak English in an understandable way and get no where with complaints. I run a small business from home and internet connection is vital. When I swapped to Vodafone it was on a 24 month plan, do I really have to put up with this for another 20 months? I get so frustrated that I yell at the automated LARA!!

continued drop outs and failures to connect. I have had varius issues with Vodafone and found customer service to be unacceptable in this day and age.
Vodafone use the TIO to process their complaints as a standard practice. If you have a complaint, Lara is the face of Vodafone, she is not real nor is Vodafone customer service.

To be fair, we already knew that the reception in our area wasn't as good as Vodafone claimed - the salesman was honest enough to relate his experiences with his own phone. But it was mostly good enough to get us through the obligatory 6 months before we could unlock the phone. The snag was that it took an entire fricking month of contacting their appalling "help" systems and getting nowhere before it was finally unlocked, after I eventually suggested that they had breached the terms of sale and owed me an unlocked replacement if they couldn't fix it. Endless waiting on lines, dealing with the hideously annoying and inefficient "Lara", only to speak to people who promised things that never happened, plus getting automated email replies thanking me for the opportunity to serve me, but again doing nothing.
NEVER AGAIN!

I regularly travel the Sydney North shore line to work in the morning. On a normal working day I am completely unable to get any service between Pymble and Gordon despite having 3G and full strength signal (according to my trusty iPhone) At Killara the signal dies completely then briefly appears at Roseville before completely dying (no service!) at Chatswood. Yep Chatswood, folks, thats where Vodafail used to be HQed! Perhaps they had an argument with the local council so decided to spite the local community by removing a few towers?
I bought my 3G phone (+ service) @ $69 per month so I could read the news on the train but on most days and both ways I'm lucky if I have a service for 10 of the 35 mins I'm on the train for. This is ridiculous, surely if they are not providing a service then I'm entitled to some kind of rebate? Can i have my money back please?

I have 3 post paid contracts with Vodafone & we get charged for data when we are not even using the phones or if we have only connected for 5 minutes we get charged for 1 hour!! I must say I am happy with the cap they have provided us with.The LARA service is shocking & the waiting time is anywhere up to 40 minutes..

I have moved from 3 to vodafone due to better deal about 3-4 months ago and also 3 and vodafone merged. Since vodafone experience is all bad, have dropped my phone from service many time, I had no phone working for a week and recently for a day. 11th dec disaster was really bad for me as it was my birthday. Also when we call it has extremely long delay and also talking with Lara (computer lady) is no fun, as Lara does not understand what is the problem. I am really sick of it.

I was with Vodafone for over a year, fortunately I was prepared to go through all the crap to rid myself of them.
I had wireless broadband, never got more than 10mins on the net before I lost the connection.
The most infuriating thing for me was trying to contact them. Sometimes Id wait up to 30mins to get through. Then when i realised i wasnt speaking to someone in Australia I demanded to be put through to someone here.
That irritating "Voice Recognition" system they have "Im Lara, all you have to do is talk to me" obviously designed to keep you on hold as long as possible in the hope that youll just give up!!
They still kept sending me bills up to 5months after id finally paid up and finished with them.I finally called them again, and again "30 mins" on hold, got the operator to look up my details, to be told "Oh, youre no longer a customer" Duh!! She said she would stop the bills coming. No bills so far, but im still not convinced theyve stopped. Vodafone were without a doubt the "Worst" company I have ever dealt with and I will "Never" go near them again.