Call reception is awesome, I've never dropped a call or had a late sms.

However - I can honestly say that in the 6 months i've been with voda, I have not been able to access the 3G part of the network. What is the point of having a smartphone if I can't use the internet or look at emails...?

Since last Friday, 25 March 2011, my Vodafone mobile broadband in North Sydney, postcode 2060 has been pretty much non-existent and is still down today, 29 March. Loads of phone calls to Vodafone and they've told me yes the network went down last Friday, momentarily there are glimmers of hope, "their network people don't work weekends !! "- unbelievable for a technology company. Simply put no end in site and I understand many adjacent areas of Sydney and NSW are all affected by this issue. I get extended days and more MB but what use is that when there is no network and no end in site to the problem !!!!!!!!!!

Unbelievably poor reception in Macleod, VIC, even though the web-site mentions perfectly fine reception (http://www.vodafone.com.au/tools/checker/index.htm) around the region.

I'm personally lucky if I get one or two bars of reception from the front bedroom, whilst my wife is able to get one or two bars of reception from the kitchen.

Apparently, coverage is also meant to be good all of the way into the city of Melbourne, but reception drops out completely whilst on the train at areas of Eaglemont, Ivanhoe and Jolimont (in particular).

Obviously, a severe breach of contract and will be looking into ways to cease this contract and transfer to a reliable service network. Very disappointing.....

Highest regards,
Steve.

Since moving from mornington to frankston two weeks ago the reception on my mobile and broadband is practically non-existent.i rely on both to keep in touch with my family here and in the UK.Continual dropout,.no service etc at all times of the day and night.I was assured by the salesman in mornington when I bought my contract that moving to frankston would not affect the reception and yet when I rang the customer service I was told that yes, Frankston is a bad area and I should be able to get out of my contract.I haven't heard from them for a week now but I will not be silent. I am a retired teacher,living alone andI need my internet!!!

I was a 3 customer, who called them to change my rate plan. They referred me to vodafone to get a better deal as they are the same company now. Huge Mistake! Took them 1 month to activate my SIM! Ever since I have had problems trying to sort out being put on a 24 month contract when I was on no contract with 3 and have my own handset. Who in their right mind would want a 24month contract when they have their own handset! Trying to sort that out at the moment. Have had issues with them not being effective in activating my services, so I have had to call seperatley for call waiting, voicemail, no of rings on my phone, all things that should be dealt with at the time of connection. I called them today, as I have no coverage on my phone, called from a landline and GOT DISCONNECTED! Normally when I call on my mobile, I can accept that but calling on a LANDLINE AND GET DISCONNECTED???? Their service is atrocious. Not to mention I had a shitty wireless modem with them for 2yrs in contract, thank god that ran out, the coverage was shocking, and the billing, I had to monitor and record month to month, as at times, I would receive bills in excess of $500 for one month, luckily I took print screens from my document that proved the increase in GB usage from one day to the next, which was a discrepancy of about 30gb, when my plan was for justr5 at the time. They suck, anyone thinking of using their service, save your pain. Last week I was actually in tears emotionally wrecked from the grief I have had in trying to sort it all out. I have been ringing 3 to get them to sort for me as they led me to that path. They gave me the name of a supervisor who called me saturday to say that I needed to call the welcome team to sort out the 24month contract issue. Am dumbfounded that I keep getting to the front of the queue in terms of resolving this. Today I awake to no service on my handset, so can't sort out the other issue until this is resolved. IT IS EXHAUSTING!

Only Vodafone could manage to lock my iPhone to their network, without keeping any record of said iPhone. So, my number was ported to Telstra this morning but my handset remains stuck with Vodafone and it's going to take at least 5 working days to fix it... 5 working days by Vodafone standards means a month too, by the way. How? How can they be so incompetent? I'm just trying to LEAVE FOREVER and they even find a way to stuff that up for me!

the signal in karratha is shocking, i live near the town center and i have to go outside and stand on a table to talk on the phone without it dropping out. my contract runs out in may and i WILL NOT be resigning with vodafone. they are one of the biggest telecomunications companys in the world and the state their network is in is unacceptable.

Vodafone seems to have serious troubles providing reception, at all.
Over the past 6 months I can't tell you how many times I've had no reception, its lasted hours, even over night sometimes.
I can't make or receive calls or texts.
Is it really that hard vodafone, everyone else seems to manage, right?
WORST NETWORK EVER.
customer service is terrible too, damn you laura

Wrong contract, poor coverage, applling customer service!

I signed up for a $29 cap last year with a HTC Magic. They told me it could do Exchange email but it couldn't. Then they pushed out an update to Android 2.2 after 6 months which allowed me to use email but the phone lags so bad, it takes forever to even type a message. I asked them to cancel my old plan and give me a new one.
After 2 hours on the phone with customer service, they let me cancel the old one for $350 and put me on a new contract with a new phone. I only hope reception and network speeds will get better..

I can't talk in my home i have to take it outside and there is places where i can't use it at all.This can be very dangerous if you need an ambulance or police i cant ring from my home i have to go outside and on the road.I have a prepaid phone

I signed up in January and double checked with a rep and the internet that I could get coverage in a town called Whyalla. I have had 2 months of horrible coverage: sms, mms failure, phone calls cut out, people can't hear me, no internet usage available and they won't end my contract because they need to do an "investigation into the problem because no one else has had any issues" Yeah right! They can't tell me how long that will take and they will only let me cancel if I pay the 1000+ cancellation fee, which they will kindly reduce by 50%. Rubbish!!

2x iphones 3gs zero reception in own home. Limited reception Darwin and Zero reception surrounding areas. Delays in receiving SMS up to 4 hours in some cases. Contract due to end in 4mths. Told to wait till end March upgrading system. Nothing has changed. What can you offer to convince us to stay
Then to make matters worse we tried to talk to customer service and waited over an hour and still didnt speak to anyone.

I never see a full network on vodafone it is a biggest problem withthat....

Can't sort out my service issues (unusable slow data, inconsistent reception and call drop outs) cause tech team says nothing is wrong... even though i have screenshot evidence which they don't take into account... only their own investigation. Basically vodafone customer service thinks I'm full of s*** cause tech team investigation says nothing is wrong... and no point trying to argue with tech team guys... they are always right! Been getting ripped off for months and they want me to pay cancellation fees to get out of the contract. I've had enough... I just hope I can resolve matter by going through ombudsman and or ACCC.

I've had no coverage the entire day. There's no announcement on their website apologising for the inconvenience and there probably won't be. I'd rather pay out my contract and give Vodafail the finger.
I've emailed their "contact us" address which gave me an immediate automated answer (crap) which didn't even relate to my problem. So I've asked for an answer ASAP ... won't hold my breath.

Vodafone changed the cap plans in July last year and they are available to all customers - if you know about it, and if you know they are available to all customers.
Was told that it would be too hard to tell customers...
Since I am two days past my billing date, my change can of course only be made in a month...
Just complained and spoke to an ultra rude staff person (who i could barely understand). I was told that my complaint would be put in my account notes...wicked.
I was going to complain about the fact that i don't get internet, and often don't get mobile coverage in Bondi, but there is no point. Vodafone just sucks, plain and simple...every little aspect of vodafone can derilict my balls.
Never again.

Day 3 and our network is still down. How can anyone take 3+ days to fix a mobile service? This is outrageous incompetence.

Just swapped over to TELSTRA Ahhhhh.. what a feeling, good connection again and again. The guy in the Telstra shop told me that they are churning about 20,000 customers a month over from 3 & Vodafone nationally. They must be getting pumped with revenue losses. Too bad so Sad, next time fix your network before "over promising and UNDER DELIVERING. Wow did I get that right, oh Yes was talking about VHA

So the network is still down totally out here, at least they have come clean and added to the network fail site http://vodafone.custhelp.com/app/answers/detail_network/a_id/3730 the 3rd one in QLD.

My daughter managed to miss the bus this afternoon from school, she's 15 and couldn't fight her way out of a wet paper bag, but she wasn't able to contact any of us thanks to the network being down, so had to walk 2 klms home, flashes of Daniel Morcombe went through my head. So I just called Vodafail and said that's it, last straw, if I wake up in the morning and the network is still down I want to cancel the contract at no cost which they agreed to.

So they have 15 hours to get it going or I'm out, I'm not having my kids put in bad situations.

BTW, they were adamant that I couldn't speak to anyone in Vodafone Australia which I find incredible.

Hi i am holding a number from vodafone <<PHONE NUMBER REMOVED>>.i am having lots of problem in using the internet 3G.Most of the time its very poor in CBD too.Many times when i try to access tramtracker i will find a message error in connection and no internet connection in royal park and in brunswick.i am using iphone 4.whats the use of iphone when internet dosnt work properly.One more point vodafone has no tower at melbpurne airport .after going to the airport i cant able to make any calls to my friends to say a final bye.i have all the screen shots of the issues i am facing.Still i am paying all my bills properly but the service is not good.Please increase your 3G speed else it no use of having an iphone without an internet.i have 3 Gb data to use but how can i use it when internet dosnt work so this month too bcoz of this issue i had wasted more than 2 gb data which is not carried forward tooo.i want a best solution else i will disconnect from the service.

i have called vodafone (vodadfail) four times today to be told each time the manager of the cancellations department will call me back in five minutes and everysingle time he has not.

all i want if for vodafone to cancel my contract and not charge me bacsue since i had the phone my internet never works, i cant call anyone at home because every call drops out and they say my area ( banksia grove ) has perfect reception my arse...they should try living there and having to out up with extrodinary home phone bills because we cannot use mobiles there....its rediculous why wont they just cancel my contract not charge me and let us both get on with it....i swear if the dont i will call them all day everyday until they do.......

Again no freaking coverage in Brisbane!!! Im sick to death of paying for a phone that is useless!! And how about customer service that is respondent and co-operative to your issue or needs, rather than a freaking offshore cheap ass call centre that tends to calls as robots!!!!!!!!!!!!

Melbourne CBD/Collins Street. Data drops out constantly (mobile broadband/Huawei dongle) especially when on HSDPA. After a few minutes connection, HSDPA usually shows 0 bps download and hangs. This happens day and night. The past 3 weeks its gotten worse. Constantly switches back and forth between 3G and HSDPA.

Unreliable coverage in the heart of one of Australia's largest cities. This is MELBOURNE CBD folks, not the back blocks.

I have held my tongue for the past few months, knowing that Vodafone was attempting to resolve these much publicised failures, but now I am about ready to go atomic.

This is absolutely unacceptable and a breach of its service contract. If Vodafone cannot deliver a workable service they are not entitled to market it.

HSUPA connections speeds varying frm 0 to 200KBts-mostly in BYTES!No joy frm resolution centre..Just a "part of the network upgrade(?)".I cld take my laptop & try it nxt suburb!!!

My mobile misses calls all the time, have only one place in my home I can sometimes get reception in and then drops out all the time. My laptop with vodaphone wireless connection is absolutely useless .

I brought with me an iPhone 3GS from Ireland to Australia as part of my migration. Initially the speeds were great out near Casula and Liverpool about 4 months ago. Since returning to Australia in late February, I've been beset with awful data speeds, (<0.20 Mbps) and constant timeouts and connection failures, not to mention the frustration of dropped calls and texts arriving hours late.

Managed to get the iPhone unlocked by contacting Vodafone Ireland, who are actually incredibly reliable, very pleasant and have the best network in the country. Cannot believe the Vodafone brand is so awful here. Porting to Telstra as soon as I use up my credit. (Not data; that would take years)

Arrrghhhhhhhhhhhhhhhh

I live inb Samford Village north west of Brisbane. There is only one transmitter here and it has been down now for 24 hours. I rang them to report it yesterday morning and to see whats happening last night, they said it would be up at 7 this morning, well guess what, it isn't!! Now I work from here, so today I'm faced with having to get in the car and drive over the hill to Ferny Grove to get reception. Don't know if you are aware but it is going to be 30+ degrees ie really hot, so do I have to swelter in the park in the car to carry out business?

NOT FREAKING HAPPY!!!

Vodafone claims to cover my house in its network. Big fat fail because i drop out at least two to three times a night while I talk to my boyfriend on the phone. Your a big fat waste of my time.

I use my galaxy tablet regularly, and mainly use it with data. Lately, around where i live, i receive absolutely no data at all!! all i get is an error saying network error no matter what i do, web browsing, rss feeds or games that require data. This is the same with my phone. All it shows is half a set of bars in HSPDA mode. On my way to work is the same, at least 50-60% of the time i can never get a reasonable data coverage, i end up waiting almost my whole trip.

Switched from 3 to vodafone and have had reception problems constantly. I have to go outside to use my phone and it's really bad. No wonder they gave me an "infinte" package, I guess they knew I would be lucky to make 1 or 2 calls a day...this is terrible. I hope the ombudsman does something about these crooks

Locked into my contract on an iphone with vodafone a year ago! as all iphone users know, data download is a very important necesity with almost all iphone apps and im sure its the same with other smart phones! when i first purchased my iphone through vodaphone my data download speed was amazing! facebook, safari, google maps and all other apps were fantastic and all loaded within a couple of seconds! then! sometime around november 2010 my data speeds sunk to incredible lows! facebook takes about 5 min to load status updates from other users! 5 MIN!!!!! its probably not even 100bytes of data and it takes incredibly long! something that used to take all of 2 seconds!!! Most of the time facebook and other relevant apps time out saying lost connection with server! obviously vodafone have cut there network range or hardware somewhere along the line to save costs! its been slow and getting worse ever since! it makes having an iphone completly usless!!! its time for vodafone to get there sh*t back together or let me outa my contract!! i pay 80 a month and get 1g of download! i recon if i kept my phone on constant download it wouldnt even be able to download a gig worth of data in a month its that slow! so how does this seem fair? iv tried ringing through to vodafone customer support but they just blow it off to an overload on the server at the time (too many people on vodafones servers at once) well how about u upgrade ur network and pay for the extra network coverage and demand so we as consumers who pay get what we are rightfuly paying for! i must admit some days vodafone service drives me over the edge! and it seems everyone of my family and friends with vodafone is copping the same treatment! everytime i see a vodafone add i cringe with anger! and often tell people do not make the same mistake i have and contract with vodafone! its unfair that someone should be locked into something that they are not fully recieving! add to this data problem the constant no service and friend calls that amazingling neva ring or eventuate, the txts not recieved and then the txts recieved all at once!! not to mention customer credit card details and information leaked! the only thing vodafone hasnt failed in and the only txt i always recieve is the txt saying my vodafone email bill has arrived please pay promtly! vodafone is byfar the worst telecomunications network on the planet... Literally!

Live at Hillbank. With Crazy Johns who use Voda Network. Can't make or receive calls most of the time. If you ring Crazy Johns to get it looked at, all they want to do is assume it is your handset (Please turn off then on, switch SIM to another phone etc etc). Pretty useless all round.

the usual poor reception, slow data speeds, the ability to destroy the firmware in my smart phone with corrupt data packets off their 3G network and the stupily long wait times when you try to speak to them about it.

I signed up on a business plan with 3 handsets which were to be used by sales reps travelling throughout Queensland. Over the past week I have been informed by both current business clients and new that they are leaving myself and team voicemails with return call. This would be because WE DON'T GET the voicemail and we don't get the missed call.

I dread to think how many clients I have lost due to the bad phone reception. After speaking with 5 vodaphone "customer relations staff" who wanted to know the location at which I was having the problem I advised them, how do I know the location if I don't know they're calling?! They gave me the usual story about how they are improving - by that stage I won't have a business so it wont matter!

It gets worse...

I have just now walked out of a VODAPHONE "service centre" due to my Iphone not working. I require a new handset but due to Vodaphone having no record that my Iphone was issued by them I couldn't receive it. After waiting an hour and now being told they can't help me(they couldn't even call to check), I have again sat on the phone, been transferred to 5 people to try and do their job for them by matching my plans with headsets that they issued.

I am astonished at the lack of customer service and will never sign another contract with them.

well when i leave home to go shopping or just out .. my vodafone coverage is nearly nil... Im in Newcastle and they say there isnt a problem here but i recieved mail saying they are working on the problems..
i have purchase a prepaid telstra which i put into my iphone when im out.... never have a problem.. Vodafone tells me that the problem is in the malls as there are lots of metal and concrete to get thru.... doenst seem to be a bother for telstra....Comon vodafone.. this many people complaining you must know you have a BIG problem... im seriously thinking of leaving and going to telstra,,, but will give you alittle longer to fix the problem... otherwise....... im outta here

Been a Vodafone customer happily for years. Moved from Melbourne to Toowoomba, knowing that Vodafone website advertises full coverage in Toowoomba.

Coverage was very poor, had to go outside to talk etc. Even when I had coverage calls would go directly to voicemail. As an on-call doctor, this was clearly not good enough.

Went to the Vodafone store, which is in Toowoomba. They sold me a case for my handset, saying the coverage would then be better. It wasn't.

Rang to cancel my contract, they insisted I speak to technical support. After an infuriating twenty minutes, they said there was nothing more that they could do. Therefore, I signed up on a new plan with Telstra, and rang Vodafone to tell them. They stated that because I didn't contact them first (which I did, both at the store and by phone), my cancellation bill would be $1026. As a "gesture of goodwill" they have reduced this to $776. Pointing out that it is in fact Vodafone that have breached the contract by not providing the service that is advertised fell on deaf ears.

Will await reply from the ombudsman. If no luck there, how can I join the class action?

on a $29 cap, just got a bill for $195 due to network data - I dont even use the net on my phone?

on hold for 30 min and transferred to diff people so hung up.

apart from bill fail i never get coverage in rural areas and a few weeks ago whenever i sent a text it sent them 3 times!!

still have 12 months left on contract. not happy!

Just got off the phone after 45 minutes with tech support.
The Problem: phone wont make or receive calls for the past 24 hrs so it has stopped functioning as a phone.
The Phone: HTC HD Desire
After restarting, removing sim, replacing sim, dialing numbers, dialing special numbers, being put on hold to reset some settings. No luck still wont work.
Tech guy asks me to place sim in another handset, as luck would have it, I had a basic Nokia in the car, so basic it has a monochrome screen (Grandma's phone that the kids borrow).
Insert the sim in Grandma's phone and can place calls fine. Tech tells me to take phone to Vodafone store to be sent away for repair. So after 45 minutes i have to take my 2 month old phone for repair ?
After i get off the phone to tech guy i start thinking Grandma's Nokia is solely GSM.
Ok so after placing sim back in HTC, search through settings and select GSM only
Would you believe it makes & receive calls perfectly. At the same time my wife is having trouble with her blackberry on vodafone, although we kept suggesting that it was a network problem in the area to the tech. Selected GSM or 2G mode on the wife's blackberry and Wouldn't you know it she can now make & receive calls perfectly.
Wouldn't vodafone tech guys question the type of handset you are testing the sim in and be very aware of the 3G and 2G differences thus you need a similar phone for a level playing field ?

Desperately need to get in touch with my father over a business matter and yet again the vodafone (vodafail) network is down and my phone is set to 'Searching', despite being at home (carine) in my house on top of a hill which normally has full reception. Even at work in subiaco just 3km from the city centre, I am constantly experiencing difficulties with the network, I can NEVER use the internet through their alleged "3G" network because speeds are either not working at all OR so painfully slow that I could walk to an internet cafe and be done by the browser loads the homepage of my target site. Vodafail in every way and form of modern communications! Ridiculous!

I am not sure whether this relates to being on the Vodafone network, or whether I have an iPhone, or a combination of both. For the past 8 years I have been able to send messages to my sister in New Zealand. Immediately after changing to Vodafone I have only been able to send her a SMS once. I have confirmed with her that her phone and network are working perfectly. I also receive delayed message replies from friends, sometimes as late as 11 hours later. Vodafone has until the end of this week (tech support is investigating) to come up with a solution or I'm switching. Is Optus any good?

i have been living in kellyville ridge for 5 years now and the reception has always been bad

I am getting terrible reception, calls going straight to messagebank regardless of where I am and phone giving error messages and then freezing for up to half an hour. Oh yeah did I mention that I am pregnant and obviously need to be able to reach husband/family/hospital!!! Tried to call Vodafone, on hold for ages, advised long delays and to call back another time. Sent email request, got indian call centre, got attitude from indian call centre when they asked what location am I having problems at. I advised ITS A MOBILE so everywhere and they ripped it at me. I told them I was going to ombudsman and terminated the call! GRRR!

I coughed up $199 for the Vodafone Prepaid Nokia E71 only to find that I cannot access Facebook for free. I thought social networking sites were SUPPOSE to be free? but no vodafones gotta make sure they get their cut of the pie. The only way to access FB is there the VFinternet which means is u have to have credit or thru my own wifi which is a fat lot of use if im 100 miles away from it. I have been thru the Ovi Nokia store for an app but that looks like its ready to shut down cause that was bone dry. I've only had this fone for 2 days and when I took it back to the store and explained I wasn't happy with it they fart arsed around with the settings which don't work and then refused to replace the fone for a similar model BECAUSE they don't have the 14 day "right of return, change ur mind policy" ACTUALLY l don't think they have any policies!...The only solutions are:
1.DO NOT buy the VODAFONE NOKIA E71 and/or
2. Unlock the handset and move Elsewhere...VODAFONE YOUR FRIKN USELESS

Vodafone is a fukin bitch! I have been a loyal cutstomer with voda for years. The end of last year and the begging of this year my phone either has bad reception, it cuts out on important conversations, half my messages dont go through and it takes me an hour to get on to fb through my phone!... Voda better do something about this ASAP! Im not waiting another 3 months! by end of next month if nothing is fixed then VODAFONE CAN SUCK ME OFF i will change to Telstra.

Ringing to ask why USB modem not working.
5 call centre drop outs due to poor coverage.
and 2 where although I could hear them, they couldn't hear me.
Thank God that I have a virgin USB modem too!

iv just signed up a new contract with vodafone on a iphone,the reception is ridiculous hlaf da time i cant even use my phone whats the point in having a phone if you cannot make calls or recieve them.iv called vodafone on 3 different accasions and all they have said is they are upgrading and my issues will be solved by april.....NOT HAPPY

Constant dropped calls, missed calls and very very delayed sms (2 weeks in one case). The internet seems fine but the phone reception is terrible. I would rather stick a pin in my eye than go to Telstra but the performance of Vodafone lately has had me looking for the sewing box.

I am Resident of Lugarno NSW 2210 and have been a vodafone customer for some years. Over the past 2 weeks, reception for my iPad and iPhone have dropped dramatically to the point where it is impossible to use the Internet regularly as the reception is either poor or non-existant. Is there any reason for this that anyone is aware of and if so, will it be fixed? If not, I will have no choice to switch to another carrier - not something I want to do but will be forced to do if not corrected.

Ignoring the fact I couldn't make or receive calls all weekend because of a "network issue" and everything was going straight to voicemail, I have now been waiting 3 weeks for my iphone 4 which was meant to arrive in 5 days and every time I call to follow up the phone, what do you know...the order has miraculously been stuffed up and the phone hasn't been ordered AGAIN....apparently now they are doing an urgent manual order which should arrive tomorrow. Funny I was told the same thing last week except it was going to take a few more days "because of a public holiday in Tasmania" when I LIVE IN NSW!!!!!!!!!!!!!

So ever since i joined up with vodafone last year, i have had numerous call drop outs, sms failures and no data connection wat so eva. spoke to customer service and they want me to pay $1500 for early termination fee (been with them for about 6 months) on top of that they state that a technician can look into my problem if i want them to. to me i dont think they can fix it at all.

any suggestions ???

The lack of coverage on the Central coast of NSW late texts messages calls that don't ring or you receive hours later as a missed call ?????

I have a phone with what should be a landline killing plan. Instead I have had to get a landline line as well because I can't use my mobile at home. People have stopped calling me and I have stopped calling friends who only have a mobile. Most unsatisfactory.

I ported from 3 to Vodafone because they told me that Vodafone had much better reception at my home address. Well what a load of crap, I have had my phone replaced because apparently that was the issue, what a load of crap, agian. Every time I call them they have a different excuse, I have been unable to speak to anyone in Australia. Well I am getting even, I managed to get them to release me from any contract when they ported me over, so I am going to connect with Telstra. I also stood in the Vodafone store and told a number of people wanting to connect my problems, while I was waiting for my replacement phone, and the potential customers left saying they would look at Optus and Telstra.

Vodafone is terrible... I have been with vodafone ever since they first started in Australia, in fact I have never had any other provider.

I have noticed particularly in the last 6 months how crap Vodafone really is. The consistantly poor reception and very very frequent drop outs rates are insane. It's funny how no matter where you are e.g. outside, in the middle of the Brisbane CBD, still I am getting poor reception and drop outs.

SERIOUSLY VODAFONE SUCKS!!!

I am a lazy man, this only reason I have been vodafone so long is because I am to lazy to change, but I am definately going to now.

P.S. I HATE YOU VODAFONE.

Regards,
G.P.

receive messages late & reception is very bad

sms often hours or even days late. no reception at all at work in the adelaide cbd when people next to me have optus or telstra and receive a strong signal. Calls drop out when I answer the phone. Poor reception during calls - unable to maintain a fluent conversation. VF called me to renew my contract which has just expired and advised they are aware of the problems and are putting up another 25 towers. Not good enough to keep me as a customer sorry.

I originally signed up with vodafail in 2009 with a contract on a Blackberry Storm, I had huge coverage issues and was told by the Vodafail store that it was the phone. I paid it out (big bucks) and resigned for 24 months with a Galaxy S as I was told this would solve my problems. It made no difference. In frustration I called 'Mumbai' and after what seemed like hours of argument cancelled my contract and had them release my number. I run my business off my mobile and over the time I know I have lost some serious money over this. I now have received a bill for $1376 for an early termination fee. I have been given no consideration that I was forced into the cancellation action and after another frustrating day with 'Mumbai' told them I'd see them in court. I have no intention of paying this bill. This company is possibly the worst for communication and understanding that I have ever encountered. They are not getting another cent out of me.

I do not get vodafone coverage where I live (Belconnen) or where I work (City.)

I have had several handsets with the same issue. At least now I am pre-paid and not have to put up with their laughable customer service any more.

On a business account, and calls are dropping out, and client e-mails taking an age to download (sometimes up to 15mins). Rang Vodafail while out on lunch, in the MLC Center in Sydney, almost no reception in the center of our biggest city. Returned to work, and had three dropped calls while waiting, and in total spent 2 hours waiting to get to a lady who said they would not release me from my contract as my residential address is in an area that will be upgraded next month and that is my "nominated area of usage". I never nominated any area, and the whole idea of being mobile is exactly that, otherwise I'd be working with a land line all day.

My second issue was one where I had a broadband USB key plan. Zero reception in Crows Nest, Sydney. Got out of that contract and signed up for a new plan and an iPhone as a solution for mobile e-mail access. Vodafail said they would send a box for the USB key to be packed in to be returned. They never sent the box. A year later when I was with my phone provider checking sometyhing else, he looked at my account, adn they were still charging me for the USB key and full plan, even though he had notified them to cancel the plan 12 months earlier. They had this noted on the system, but wouldn't give me a refund as they said it was my fault for not checking my bills. I work for myself, so have a direct debit set up, all paper work goes to my accountant. After a lot of arguing, they agreed to refund 50%, through a credit on the account.

This company are a joke, and I cannot wait to be free of them.

Somehow (gee I wonder how after it's come out that Vodafone do not store sensitive client information to an adequate standard) the credit card which was linked to my Vodafail plan was accessed by a third party. This third party proceeded to unlock 3 vodafail handsets (why anyone would want to be on this network is beyond me), since alerting vodafail they have made no attempt to rectify this matter, regardless of the phone calls and investigations into the deduction which we have launched. Today I discovered that my phone has been bared, as I have not paid my previous bill. The reason this bill went unpaid was due to the fact that the credit card previously linked to the account was destroyed after the fraud by vodafail (or as we suspect a vodafail employee), further more I viewed payment of any bill as affirming a contract which under contract law I should have cause to repudiate. How on earth can they be allowed to operate in such a manner?!

Since I've been switched from "3" to Voda I have to walk about outside my house until the reception is sufficient to send an sms. I can't wander about outside all day just in case someone sends me an sms! New base station electronics won't improve reception, the coverage pattern will not change, Voda needs more towers and aerials. If they were serious about solving their immediate problems they'd change the "roamimg" threshold on their customers phones so that they stay "roaming" until a useable/reliable Voda signal is obtained. Analysing the "roaming" bill will identify areas that need more coverage. Building a new "850" network won't help existing customers whose 'phones can't use the 850 band.

We got our new phone last week, this afternoon our reception dropped out, so we tried to call it from the house phone, and some stranger answered and said this was HIS number that he just got from Vodafone! Does this creep have all our private info now? What happens when our family try to call us and some stanger answers?? Are we going to be charged for what he does with it?? ISNT THIS ILLEGAL IN SOME WAY?? If our internet banking gets hacked there will be some SERIOUS sueing going on..

No reception in country towns when every other service provider has it; no reception in large crowds at festivals when every other service provider has it, hell barely any reception in my own home in freaking Subiaco!

I have full bars and full G3 coverage. I go to log onto the internet (say FB or ninemsn.com.au )and I watch the bars decrease and then the internet stops and the phone tells me no coverage.

I have tried calling customer service from my phone (1555) and you wait on hold for about 5 minutes and you get hung up on. Call the customer service line and an american speaking person tells you to hold.....then it tells you they are experiencing higher than normal call volumes and it hangs up on you...
All this great "service" for $150 a month!!!!! A freaking joke!!! Where is Telstra when you need them??

I too have a problem with delayed SMS. It's ridiculous trying to hold a conversation when you have to wait for FOUR HOURS in between replies. I would think that vodafail has some sort of legal obligation to deliver messages within a reasonable time frame providing both handsets are online.

I did some research and have seen numerous attempts by vodafail to defend this problem. They say that message delay occurs when there is excessive load on the message centres. THIS IS BULLSHIT. 1. I'm sure there is not excessive load on the system at 0130 in the morning (I often message during my night shift) and 2. vodafail customers shouldn't be copping the burden of vodafails incompetent network management and underfunded SMSC infrastructure. Perhaps if they spent less money on that useless bloody 'Lara' voice recognition system, which, by the way never works, they might have a bit to spare on their network of God forbid living customer service reps.

AN EPIC VODAFAIL BY ANY STANDARD

As I am waiting on the line after being cut off once, im starting to get more furious! I just received My monthly vodafone Bill I was horrifed to see i have $50 worth of premium text messages. AND I JUST GOT CUT OFF AGAIN!

mY LAST BILL i payed $98 dollers of premium text and asked them to stop that coming throught they said they had done so, so why am i still getting charged!!
I hate the reception i can never get services and sometimes i have full services and people call and i says im on the phone I HAVE HAD YOU VODAPHONE!!!

I run a small business with 15 users all connected to Vodafone. We have been loyal customers since 1998 growing from one phone to now 15. My CFO has been instructed to get out of our contract as soon as possible. I am not normally one to complain however, spent 15 minutes last night trying to re-dial a phone number. I am on my phone constantly for an hour per day at least while travelling (and on hands free). I would have at least 10 dropouts per day which is ludicrous, yet alone frustrating. My friends on other networks do NOT have this problem.

I am changing and I have had enough.

In my opinion, Vodafone need to communicate to every customer or in my opinion they risk losing their business.

If I treated my customers the way they treat me, I would not have any left!

Vodaphone receptoin is rediculous, when i need to make a call i cant. When i need to send messages i cant. Text messages come to me couple of hours delayed or when i make a phone call i get all my messages delivered.

Trying to change plans and complain about the poor network coverage and I get bounced round 6 different people, including technical assistance! What the hell is going on? I'm on the $114 business plan and I had to buy another phone on another provider to keep my business going. Their response to the poor coverage is" we are installing another 300+ towers in the next financial year.) Great.. But that's not helping me now is it???

I just want to drop my plan, and get a non business plan-$45 plan and go from there... I've been on the phone with Vodafone for 47 mins now, and I've only just started to speak to an accounts person!

I'll be brief:
Almost all of the updated network sites are to be on the 850 bandwidth: http://blog.vodafone.com.au/blog/wp-content/uploads/Full-List-of-Site-Upgrades-and-Planned.pdf
Many phones sold by VF to customers, locking them into 24 month contracts don't do 3G/HSDPA on 850. (Incl: Brand new Nexus S, Samsung Galaxy, HTC Desire HD, and HTC Trophy.)
Check the specs yourselves: http://www.gsmarena.com/
Ergo, they are not even fixing their network. This is profoundly rediculous. I have no idea who is sitting around boardroom tables at VF making these calls. Thank-you Vodafail for providing the forum.

Reception goes to no bars and net connection drops out in so many areas... It's like you have to be in some special certain "sweet spots" just to get a decent connection, it's a joke... Bad areas include: Carlingford/Ryde, Yennora, some Fairfield areas and more. I don't think I can even use up my mobile internet quota, which costs quite a bit, at this rate.

OMG. Where do I start. Five months of huge bills as a result of having to constantly call people back due to - No Network Service, and the not so wonderful iPhone 4.

Just spent 2hours to Vodafone Retention about:
1. Wrongly Direct Debiting my credit card $00's without authority
2. Poor or No network service - causing constant re-dialling
3. Poor Handset (iPhone) causing no network connection

Their solution ... started as a $200 credit ... went to $300, then $400, then $500 ... plus a replacement handset (only if we sign for another 24 months.

What we were asking for was a $675.72 credit over the five months (we're on a $99 plan), and a replacement handset that works for the remainder of the contract.

They refused ... so here we go ... off to the TIO, to the Class Action, and I'm thing of lodging a Minor Civil Dispute for breach of contract ... so I can claim some of my costs too.

i rang vodacriminals about my disgraceful usb internet coverage and they told me that there must be something wrong with my usb stick.can you believe this mob!

i was with vodafone cause they had a good deal going... but theyre network is shit, you cant even send or receive sms's half the time!! and like calls drop every time pretty much. i moved to telstra, so much better, but more expensive!

I live in Amaroo and am flat out getting reception, talk about crap!! I used to have reasonable reception up until about 6 months ago, now it's just rubbish. I can actually see a telephone tower from where I live..wtf?

I am a first time complainant. It started months ago, with text messages being received 3 days after they were sent. Last weekend, I was in the country (Portland, near Bathurst) - no reception. Today, at 3:15pm was expecting a call for a job interview. No call received. Called them at 3:50pm - they had been calling my number (they had the right number) and my phone has not rung, there is record of missed calls nor any record of voicemail .. the caller said that she called 3 times, and the calls did not divert to voicemail. Rang customer service - INDIA - informed me that number was diverted to 'another number' which I do not know the number and have not diverted my calls. Now I'm worried that people are calling me - and my phone is not working/ringing! I have decided to not pay my latest Vodafone bill as I am not satisfied with the 'service'.

Loss of reception, phone dropouts, slow data transfer etc etc. Being a salesman i NEED a phone and carrier that works and i pay $120 a month. My optus pre paid worked better on my Nokia 5110 10 years ago.

I left my optus account early because the antena in my Iphone 3g failed. Voda offered me the best price but having the new Iphone 4 with vodafone is pointless as the 3g network is useless rendering the iphone to an expspensive phone that now struggles to send an sms in the CBD.

Well, I cancelled my 12 month contract in September last year, switching to Optus and keeping the same number. Since then I've receive a text from Vodafone every month telling me that I owe them -$0.32 and it will be debited from my account on the 30th of the month.

Three main issues here:
1. I turned off direct debit THREE times and they still took money out.
2. This wasn't for my account, the account number was totally different to the one I had, had.
3. After almost six months, surely they'd have figured out that it was 32c they owed me and they could just drop it and leave me alone.

So I called them, after being on hold for 10 minutes I spoke to someone I could barely understand. I gave her my mobile number and the account number in the account number in the messages. Her response &quot;This isn't your account number&quot; &quot;I know that, that's why I'm calling you to complain.&quot; &quot;Oh, well I'll cancel this service for you and you shouldn't receive any more texts. Are you happy with the resolution today?&quot; I hung up.

Now I'm wondering if they do this to many people. How can a company be so poorly managed?

I called the TIO six times on them in 12 months! It took 2 weeks of back and forth between stores and call centre, 2 calls to the TIO and one two hour phone call to get the account changed from my mother's name into mine. I constantly had issues as stupid and easily fixed as that.

Immediately after switching from 3 to Vodafone I started having reception issues, I'd kept the same phone just a new sim. When I asked Vodafone they told me it was a fault with my phone and I would have to buy a new one and see if the problem resolved and if it didn't I would have to purchase a new sim. Great solution.

One month they took money from my bank account AFTER I'd paid at Australia post (and asked them to turn off direct debit... three times). This meant that there was a double up in payments so it appeared on my next bill that I didn't owe anything and they told me not to pay it. So I didn't. In the meantime they refunded money into my bank account and then sent me a dishonour fee. It took three phone calls to sort that one out and a TIO complaint.

The list is endless. Needless to I haven't experienced any of these issues with Optus.

Well...my issue is this: 3 sucks...if you are in a brick house (outside of the CBD Melbourne) there is maximum 1 bar of reception, i use an iphone (3gs), and if im on the phone, talking, theres a 50% chance it will drop out...

Vodafone has merged with 3...very funny. the 2 worst telecoms merge.

Please can someone make a 3fail website please?

vodafone just had a &quot;network congestion&quot; again. I have a company that I am trying to establish, and I work after hours, on the phone with my partners alot during after hours. vodafone reliability is seriously starting to annoy me!

I have been a loyal customer with vodafone for over 7 years now, having multiple phone contracts and mobile broadband accounts over the years.

My account number is 218955903

I have recently recieved a new iphone 4 and renewed my contract for another 12 months.. hoping this would fix the multitude of problems ive been facing over the last 6 months. These include dropped calls, no service, customer service won't help with the complaint,and worst of all the potential loss of business due to poor reception and dropped calls.

I run my own electrical contracting bussiness in the sydney cbd and metro area but am finding it EXTREMELY DIFFICULT! to do so as every second call drops out to prospective clients, and more often then not i get voicemails from clients that have been unable to get through. This being due to poor service in the middle of sydney!!

The internet speeds make it pretty much useless to complete anything on the phone, as now i dont even bother.

The Phone i am using cannot be the problem as it is brand new with a new sim card and i have friends on the same plan who have full reception and not a problem.

I have contacted customer support numerous times only to be put on hold and transfered over and over again for an hour each time.. with no success!! I have logged a complaint with vodafone and am unfortunatly looking to cancel my contract with them and switch to a new service provider.

This is costing me a fortune in lost bussines!

Im so sick of having to call someone back 10 times within 20 mins all because they can hear me or my phone just hangs up. Poor reception in Salisbury Heights/ Greenwith area. Average reception in Enfield.

Please see below emails to customer service just over the last two days...

And now the ULTIMATE insult...

I get a text advising me you can't reach me on my mobile... and to call you back on the 1300 number.


NO SH!T. FARK CHU.


VODAFAIL!

10/03/2011 12:36
To
Network Feedback &lt;Network.Feedback@vodafone.com.au&gt;
cc

Subject
Re: Network Feedback Response




For the third day in a row - I have been unable to make a phone call , send or receive text messages or access the internet from my phone. The problem starts when i wake up in Penrith and persists thru the day at Parramatta.

About the only time my network works is for periods of about 15 seconds after i make a call if i can get thru after seven attempts or at around 2:30 for about 4 minutes.

This is my third email in 2 days to customer service. Please do not email me your unable to reach me on my mobile number... when i have given you the details as well as three landlines.

Getting them 5 hours after you sent them make me so cross, its insulting.

I wrote yesterday and was emailed this morning that the problem could not be fixed as i didn't include my phone number.

I popped out for lunch and received 4 text messages three hours late, these were people I was trying to arrange to meet for lunch that i had texted at 9 am.

I have checked on your website for network disruptions... supposedly none in my area today. my phone shows full service, and 3G.

I am two metres away from a person who is having no difficulty whatsoever.

I tried to call 1555. My phone wouldn't connect.

I called your 1300 number where it wouldn't accept my voice commands from a landline at my work. Then after putting in the options via keypad - i was put thru to someone who had such a thick Indian accent - not only could they not understand what I was saying... Ironically What i was asking for was an English speaking person as i couldn't understand them.

After several minutes of being asked for all the details i had already entered, I was told there is no problems with coverage.

Yet i can still not send a text or access the net and have to make 7 attempt's before i can put thru a local phone call.

Vodafail - you are a Joke.

Please don't say it is an issue with my handset - I put in another carriers sim and i have full service.

MY PHONE NUMBER IS XXXXXXXXXX.

As soon as my credit runs out this month I'm going to another carrier and reporting vodaphone to the telecommunications ombudsman.

Another ANGRY ANGRY ANGRY vodaphone customer loyal for 10 years and seriously over it.




Network Feedback &lt;Network.Feedback@vodafone.com.au&gt;
09/03/2011 22:33
To

cc

Subject
Network Feedback Response





Dear Customer,







Thank you for contacting the network feedback team. We have received your email feedback. We were unable to find your account details as the contact details were missing in the email. Kindly provide your mobile number where you would like to receive a call and we will get in touch with you at the earliest.







Regards,



Vodafone


----- Forwarded by 09/03/2011 15:21
To
network.feedback@vodafone.com.au
cc

Subject
Giving up.




I am so sick of my vodaphone constantly dropping out.

I will be

a) joining the class action against Vodaphone

b) informing the Telecommunications ombudsman

c) Changing networks ASAP when my credit expires.

I'm over it. I'm standing next to people in a foyer who have full service. I'm in an urban centre location which has supposedly already been upgraded.

I look on your &quot;reported problems&quot; site and it says that 3G was down for 20 mins in my area.

I get voicemail messages two days late, half the phonecalls I get don't even register, and now i can't even send a txt! I have called customer support now on 28 occasions in the last 3 months and am told - they don't have a complaint section to take down my concerns.

I have been a loyal vodaphone customer for 10 years, however I have not been able to make the most basic phonecall or text message or access the internet for 4.5 hours now and this has become a daily occurrence. My Mobile No is XXXXXXXXXXXX

Over it... you want my custom - you have 2 hours before i finish work and get myself to optus or Telstra to tell me what you are going to offer me to stay.

I have had the same issues as many others. I live in Central Met Sydney and was having my phone drop out or only one bar. Texts coming late and just not receiving calls etc. Poor service and phone drop out were the main issue.

I called up to get out of contract. I had just put up with the crap service etc and hadn't reported so they did ask me about that. I just said just because I hadn't called them or documented every time it happened it didn't mean I hadn't been having issues. I was bounced around a bunch of times. First I got told if I wanted to know anything about my account they couldn't help as their computer wasn't working and got told to call back in an hour. Second time I said hello to them and that I wanted to cancel and the call dropped/they hung up. Third time they said they would charge me 12 x $79 as cancellation fee (remaining time on 24month contract). I said this is unacceptable and asked to speak to supervisor. They said none were on and that they would get a supervisor to call in next three to four hours. Didn't receive call.
I called back next day (today) and spoke to them again and they consulted with their supervisor. They said they would waive three months and I said that does not assist me if they coverage is crap etc and due to my work (in emergency services) I require my mobile to work at all times as a matter of urgency/priority. More discussions and then they finally agreed to let me cancel my contract and waive the $1000 fee. If i wanted to keep my phone I would have had to pay for it. I said no, so I need to send it back. They said I can port to telstra anytime now. They said they will send me an envelope and instructions to send back my phone. Once they have the phone back in their warehouse they will waive the fees.
Job done.
Good luck everyone.
Just remember to document if you can (take photo of the screen if possible when phone drops out, times dates etc), call them and complain if you are having issues so they have a log, and if you want to cancel explain how phone use for you is a needed as a matter of priority (eg if you in emergency services and need phone to save lives etc). Good luck!

i haven't had any reception on my phone since around midnight last night. Phone hangs up on people. Internet is slower than a developing country.

they think i owe them $1200 when the lady on the phone said i only owe them $845. So i should have recorded the conversation,hopefully they can find it. They are ridiculous. Cant supply me a working network service and they expect me to pay them $1200. Get real. Your joking.Im never paying you $1200.

as i said, i would rather s**t in my hands a clap than be with vodafone, sure the &quot;40 bucks a month infant cap&quot; sound pretty awesome! which it would be, if i have f-ing reception to use it!, i can't be on a phone call for more than 60 seconds at most! without it cutting out, my internet service is the biggest fail, take 10 mins to load GOOGLE! my phone is constantly lagging, constantly downloading something, that i haven't DOWNLOADED, my battery cant even last a day! and wen i call Vodafone i get a f-ing Indian that i cant understand and doesn't understand me! then wen i go into a store to complain face to face i get &quot;well then maybe you shouldn't have gone on the plan/ phone&quot; oh reli Vodafone RELI!, pretty sure you were quick enough to f-ing sell it to me!, screw you! i want out of my plan! and dont wanna pay you a god damn mother f-ing CENT!

as i said, i would rather sh*t in my hands a clap than be with vodafone, sure the &quot;40 bucks a month infant cap&quot; sound pretty awesome! which it would be, if i have f-ing reception to use it!, i can't be on a phone call for more than 60 seconds at most! without it cutting out, my internet service is the biggest fail, take 10 mins to load GOOGLE! my phone is constantly lagging, constantly downloading something, that i haven't DOWNLOADED, my battery cant even last a day! and wen i call Vodafone i get a f-ing Indian that i cant understand and doesn't understand me! then wen i go into a store to complain face to face i get &quot;well then maybe you shouldn't have gone on the plan/ phone&quot; oh reli Vodafone RELI!, pretty sure you were quick enough to f-ing sell it to me!, screw you! i want out of my plan! and dont wanna pay you a god damn mother f-ing CENT!

as i said, i would rather shit in my hands a clap than be with vodafone, sure the &quot;40 bucks a month infant cap&quot; sound pretty awesome! which it would be, if i have fucking reception to use it!, i can't be on a phone call for more than 60 seconds at most! without it cutting out, my internet service is the shittest, take 10 mins to load GOOGLE! my phone is constantly lagging, constantly downloading something, that i haven't DOWNLOADED, my battery cant even last a day! and wen i call Vodafone i get a fucking Indian that i cant understand and doesn't understand me! then wen i go into a store to complain face to face i get &quot;well then maybe you shouldn't have gone on the plan/ phone&quot; oh reli Vodafone RELI!, pretty sure you were quick enough to fucking sell it to me!, fuck you! i want out of my plan! and dont wanna pay you a god damn mother fucking CENT!

webpages take ages to load. for example. take this website, i took around 2-3 minutes to get this page loaded and another 2 mins to come to where im at now. no 3g reception at all even though i live in the city. sounds like epic fail. maybe all the buildings block off my internet reception. im still not happy at all at the way vodaphony is treating their customers. im switching after my mobile broadband term is up.

Dropped calls. Shocking coverage in Kilburn, Prospect, Blackwood, Bedford Park, Marion, Woodcroft, Hackham, and the Barossa... just to name a few. Voicemails and SMS not received for hours (absolutely useless when work calls me and asks me if I can come in when I've not been rostered on, for instance). Cannot make calls or receive calls for large blocks of time... thank god I've not YET been in an emergency situation... or had family trying to contact me urgently! Trying to use the internet on my iPhone 3GS is painful whenever I leave the house, even gave up trying to use the internet on my phone in MELBOURNE recently. Also, my phone is usually rendered useless when in a shopping centre (no service whatsoever). SMS that refuse to send, or take numerous attempts to send. SMS sent that are not actually received are extremely frustrating, not to mention trying on friendships and relationships!

I've been a Vodafone customer for 9 years (at least), unfortunately, the majority of my problems started a few months into signing a contract for the iPhone in April last year. Never really had much of a problem previously as a prepaid customer. I'm paying $79 a month on my contract, is it too much to ask that I can AT LEAST make and receive phone calls ALL THE TIME? I had my landline disconnected when I took out this contract with Vodafone, having never had any problems with my service previously, and trusting that I would be able to make and receive calls all the time.

I don't know what is going on down here on the gold coast, but after there so call upgrade, I had great data and enjoyed having 3G speed for 1 whole day, now the reception has forced me to use only 2g again. Maybe vodacrap should market there network for people who don't need to be connected to the network. They are no longer a network to be taken serious, god can't wait till my contract runs out, and no doubt I will be getting there marketing people to try to sign up for another 2 yrs of lies. And please those voda drones that get on the forum stating how wonderful the network is let's shed some light. 10,000 people can't be wrong.

When I purchased the phone I asked the sales person if the coverage maps were corect and that coverage is available to Mahogany Creek/ Mundaring and was told it was. Coverage is non existant in many areas. Call drop outs is common place. Calling Voda Support is a waste of time - the customer service response is ponderous to say the least.

No coverage most of the time, takes between 5-10 mins to load a page.. drops in and out of service and not to mention the call centre is NOT helpful one bit! After around 10 years, you would think that they would try to help out their loyal customers. I am officially sick of vodafone, yet i am locked in for other year.. what do I do??????!

Just resigned with Vodaphone 3 months ago, the first 3 days could make calls but not recieve them now constant drop outs, slow data (sometimes not working at all), sometimes can't call out as reception fluctuates and am constantly being told by people that they cant contact me and it says its unavailable or off! My partner is having the same problems and after countless calls to Vodaphone &amp; visits to the stores there is NO resolution! Customer care says go to a store &amp; the stores say it must be dealt with customer care! When I call someone I might have to call 4 times as it constantly drops out, why should I pay for a service that i'm not getting? I use this phone for work and so does my partner, who is going to pay for the work lost because clients/customers cant contact us?! And now i'm stuck with this for 24 months?

Vodafail won't return calls, emails or complaints, no internet or phone reception even though it says full 3G service. Can't contact my disabled Fiance!!!!!!!!!!!!

i left telstra to move to voda cause they have the best plans, yeh the reception isnt the best atm but 45 infiniti plan who cares if u drop out you can call back fools and get no charge and yeh i have a iphone 4 that i pay for ontop of the plan but work it out people 45+18 thats pretty effing cheap seeing your getting a $800 phone with unlimited calls and text to anyone in australia and u can callscreen yoru messages on 1219 for $0, pfffftttt if people wernt dumb they would know they can do rate plan changes aswell. seriously people need to take a big look at themselves &quot;are you perfect&quot; No im sure you screw up many times in your life, i remember when telstra upgraded everything to next g and reception was effing sh#t house. its gonna be funny when everything is sweet again and you are all locked into contracts with other shit providers that plans dont even compare. Also my friend works at voda and said its funny cause so many people call up saying they are having all these drop outs(dont you all realise they can see how many dropouts you have so it would be good to stop lying and making yourself look like a dick).
Thats all that needs to be said