I'm wondering if we can discuss Crazy John's here. Crazy John's own website states it is part of the VHA group. VHA is Vodafone Hutchison Australia which operates Vodafone, 3 and Crazy John's. Many people like me are signing up with Crazy John's not really aware that Vodafone, 3 and Crazy John's are the one company. I'm stuck with a two year plan with Crazy John's not to mention a bill for over $1000 for 3.1 Gigabytes of data that at this stage appears to be due to a faulty phone handset as we really just use the phone for a bit of facebook and a bit of news on the web. Their customer service in cases like this is disgraceful and unethical. They won't give me anything in writing to confirm what our method of bill payment is. I've just submitted an application to the telephone ombudsman. We will also investigate making a Freedom of Information request because we are worried they still have my wife's banking account details even though we have cancelled the direct debit payment. I'll write more when I find out we our allowed to discuss Crazy John's on this website. I suspect as the 'Vodafone' brand name losses trust with people the company will merely continue to trade strongly under the 'Crazy John's' brand name.

I have been with 3 for a number of years and have always acknowledged that their coverage is not good outside of major cities...........but that is not my complaint. 3 have always been first class on customer service and could be relied upon to assist where possible and advise if there was a problem. I had chosen for my personal mobiles (which included the wife and all the kids as well - 5 services in total) because i had had difficulties with billings in the past with Vodafone and it took me a year to get my name off a "bad credit" listing that they had instigated.

Imagine my dismay when i discovered that 3 was now part of Vodafone. Still, have to give everyone a second chance..............

Now, my eldest son was sent a message regarding upgrading his phone (it comes out of contract in 3 months) and the same week we all received notification that 3 was now part of Vodafone "officially". He decided that it was time he had his own account rather than using mine so we needed to transfer ownership and then he could upgrade to a new phone.

I called 3, explained the situation and they told me no problem but that the new phone would be with Vodafone as they were now all one Company. I asked about the ownership transfer and was told that it should be fine and could be done by phone but would be easier "in-store". Knowing all the ID problems normally associated with transfers I thought, yes in-store would be easier.

We arrived at the recommended store (Innaloo, WA) and noted the big new signs with 3 and Vodafone on them but also noticed a large queue.......but that is normal so we queued for approximately 30 minutes. The somewhat harrasses sales lady finally spoke to us somewhat rudely and we explained what we needed to do. We were then informed that they would not do it in-store because it took too long and because they were a Vodafone store and not a 3 store. No amount of arguing would help and we were told to call 3 and do it on the telephone. We were also informed that Vodafone and 3 are seperate Companies.

After an exchange of words we got the message and went outside the store and called 3. I explained what had happened and was told that the gorl in storw was incorrect but as we were on the phone they would do the transfer there and then. It took about 30 minutes in a noisy shopping centre but we got through it and the changes to ownership were made.

Needless to say, I was still a little upset with the store so i went back in (queued again) and complained to the Manager saying that i wanted to lodge a complaint. She listened then told me that the sales assistant was correct and that they did not have to deal with the issues from 3. Apparently all the stores had complained about having to deal with ownership issues from 3 and that 3 was supposed to be a seperate Company and all changes should be done on the phone. Again, apparently they had been told that a memo had been sent to all phone staff advising them not to direct 3 customers to stores!!!!

I explained that I had spoken to three different operators at 3 over the past week and that they all appeared unaware of it. I was told that it was not her problem and to take it up with 3.

Fortunately we only have 3 months left on the Contracts.............good to see that Vodafone have not changed and are as inept and unhelpful as ever. I am never going to recommend them to anyone, and cancel all services at the end of Contract...........I suggest that all 3 customers do the same thing......Vodafone will muck you around, overcharge you and be down right rude to you if you dare question them.

Hi ,

i have just been switched over to vodafone from 3 as i was looking for a new phone and i was suggsted that i should switch over to vodafone to get the better hand set and service .

i was told that as my billing cycle is finished on 12th of every month and i have applied after vodafone afert that , so my plan with vodafone will be applicable from next billing cycle (ie : next 12th ) . and i specifically confirmed that i will not be charged any extra bills then the cap i am on , and i was confirmed that it will not be the case .

But as at the end of the month i was charged 49 $ from 3 and i got another bill from vodafone for 87. somtheing $$ .

thaking this complaint i went to one of your outlet ,and now the story was all different , now when i told them that i have got 2 bills , they threw every thing on me saying that they cant do any thing about it as i have used 2 days from 3 and the rest with voadafone , so i am suppose to pay both the bills .

but hoe will a customer like me will know that i am on 3 or vodafone at that time when i was told that i will be on the same plan with 3 for the whole month till next cycle . when i was switching over i was told " oplease do it it better for you as it is the same company " but when i went back saying i have been charged for what was not promised by the person on the store , then suddeny it bacame 2 different companies saying that , they cant do any thing as they are 2 different companies .

so what am i suppose to assume that the person who represents your company on the store or in the call center is not always right and is not providing the right information every time as it cahnges from person to person . i do find it mifleading and dishonest as the information i got first hand became false and invalid as i dont have a proof for what your representative said at the first place . and at last what we hear from them is " Sir as we can see that this discussion is not going any where and at last you have to pay the bill for both the compnies and thanx for you patience "

i hope i will get better reply for this from you side ..

Kind regards

(PERSONAL DETAILS REMOVED)

There is no meaningful Vodafone reception in Darwin. 3 weeks in the city and my phone showed "no signal" or "searching" for most of the time. There was no communication with the outside world. Vodafone have lost 5 accounts!!!!.......my 2 numbers and family members who are all switching to other carriers........GOOD RIDDANCE TO VODAFAIL!!!

Yesterday I decided to update my mobile phone from vodafone to another service provider. I've been having problems with my phone since I got it and was told there was nothing I could do about. I've also had problems where vodafone have completely forgotten to send me bills. But I've just sucked it up and waited till my contract was up. Yesterday I was told that to switch from vodafone to another provider I needed my account number from vodafone. I was told that I could just walk into a vodafone store and they could just write it down for me since I didn't have a bill on me. I walked into the store and was told that I had to call customer care myself to get the account number. The staff in the store were not busy, the few customers in the store were all being looked after. And they had 5 staff members on and could have spent the 30 seconds looking it up on the computer, but i didn't question it and I thought whatever I'll call 1555. Luckily I only waited two minutes to speak to someone, but when I asked for my account number they refused to give it to me. They asked me why I needed it, I told them it was for business. Like I need to give a reason - it's my business.
They put me on hold, a minute later came back and told me they were putting me on to their supervisor. I was put back on hold, finally someone came on and again I asked for my account number. This went on for about 5 minutes. They were stalling and refusing to give it to me. I was trying to be polite, but I was so frustrated by this point. All I wanted was my account number - I couldn't believe how hard it was to just tell me. When I explained again that I needed it for business, that I was moving to another network they reluctantly agreed to give it to me if I would stay on the phone for another two minutes afterwards to go over a new plan or network problems. The person finally gave me my account number and I repeated it to confirm. They then started to go into their spiel to keep me on the network so I quickly interrupted and thanked the person and then hung up before they could say anything else. WORD TO THE WISE: because I was very unwise, If you need to change service providers, take a bill with you so you already have YOUR information on you and don't have to deal with vodahell!

I've requested for cancellation of my number multiple times but they have not and are billing me continuously. Now they are requesting for payment for the connection even though I have not used it

At the start of August 2011, Vodafone NZ screwed up their outgoing email server. About 80% of emails were simply being bounced without any attempt at being sent by their server with an error message because it thought they were spam. After a week and a half someone finally deigned to "fix" the problem. Apparently the fools had set the spam filter too high and the server was simply rejecting messages.

The following week international access to websites was broken, with website requests were taking three minutes or more to be acknowledged and start loading. Yet another week and a half before anyone at Vodafone bothered to look into it and fix it.

Then the outgoing email server screwed up again and bounced most emails as spam. After another week of "looking into it" this problem has SUPPOSEDLY now been "fixed" ... but instead of bouncing emails with an error message, the outgoing emails are now simply being deleted and never arrive at their recipient!

You try to post messages on their forum letting them know there are problems, and your messages are either deleted, hidden or you're told this isn't the right place ... and even worse, my account with the forum has been completely blocked!!

VODAFONE IS COMPETLEY AND UTTERLY HOPELESS!!!!! Xo(
They don't have any ability whatsoever to actually run an ISP and have absolutely no idea what "customer service" is.

Vodafone is the BIGGEST joke of an Internet provider in New Zealand!!

Today 10th September 2011...I have had NO reception since Wednesday 7th September 2011. 3 DAYS!!! I can not get a reasonable answer from Customer Call Centre (Mumbai) I can not access my Vodafone account via Internet because for some reason my sign-in details won't work. WHY is it sooo difficult to get a straight answer??
If I have a power outage, I simply ring the supplier and can receive an answer straight away. Can Vodafone do that?? NO WAY!!
PLEASE explain this problem. I live in Ballina NSW postcode 2478. Other areas around here eg: Lismore, Casino all have "normal" reception.

Luckily enough this problem hasn't caused me any big issues, but I paid for something that I never received.
I had gone on a contract last year in September, unlimited calls to ANYONE in Australia, and unlimited pxt and sms. I had asked extensively about unlimited calls to anyone because it sounded too good to be true, but for $80 a month i figured it was worth it. The guys at the store had convinced me that I could call anyone, and I changed from my optus account to Vodafone.
I recently went onto the vodafone website to check up on some details and found that I only have unlimited calls available to vodafone and 3.
Called customer service and he confirmed that, as well as saying that there was no unlimited deals like that available in september, only in december.
I'll be taking this further...

I have been so hacked off with the terrible serviec, dropped calls and slow internet I phoned up complaining on Monday. They offered me 25% my bill for the next three months. I said that's not good enough and after more wrangling I got 50% off for the next three months. I accepted but the next day I got quite annoyed with the service again and phoned up to cancel my contract. I am 5 months away from the end of my contract but told them under no certain terms that they were going to terminated my contract for free, allow me to keep my iPhone which is under contract and allow me to port my number. They tried everything in the book to keep me but I just stuck at it. The call did drop twice during all this due to the crap service and had to repeat my demands. I passed this onto several people I know and they have successfully done the same. As soon as I got out of my contract I went to Telstra and handed them the porting account number and within 10 minutes my number was ported and working on a $49 plan and 1.5Gb data which is much better than the $79 plan I was on.

Give it a go and persevere. They will try everything to keep you but I told them they could offer me a Ferrari and a trip around the world but all I wanted was a phone service that WORKED.

Hey guys, I moved from 3 to Vodafone and because 3 is so completely terrible I've actually had fine reception & no dropped calls. Great.
HOWEVER, today I received a $900 bill for the last 3 weeks due to 'data over use' although there has been no change to my use of data.
They claim that the 8 hour data download charges starting while i'm asleep at midnight are my own fault because I didn't shut down my applications. No warning of the overuse, not notification of the phone shut down, i'm not even at the end of the billing cycle & the phone isn't overdue. Surely this isn't okay?

high bill no responsibility from company to save their costumers from exessive billing fuck u asshole vodapone

This morning, I was awoken by a text message alerting me to the fact that my current months bill was in excess of $1700, and that I should call an unfamiliar customer service number immediately to avoid account suspension. Since my billing cycle only started a couple days ago, and I have recently been checking my usage every night, I was very surprised that I could have gone over, when last night there were no excess charges. Having googled the provided customer service number and finding no relevant result I began to suspect a scam, and very warily logged into myvodafone.com to examine my usage. The resultant page explained:

Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later.

No matter how many times I tried reloading, I was taken to the same message. When I viewed my account summary, the only page I could successfully load, the Amount owing was more than $1900, and there was still no way to see the description of charges. So I called vodafone, (the regular customer service number, not the one included in the text) and asked many questions regarding the charges on my account. I was told that there were currently issues in their system, and they would not be able to look into my account details. The nice woman then told me to wait 24 hours and call back. As I was quite distressed that my account might be suspended, I told her that I did not feel comfortable waiting around for a full day, at which point she told me to call back in three hours, and the problem should be fixed... (It wasn't)

I am hoping that my account is experiencing the same glitch that the call center is having, and when I wake up tomorrow, this will all have been a dream. Sadly, having found his site and read a few stories that sound closely akin to my own, I feel I may be in for the long haul, and will no doubt lose a considerable balance from my bank account.

Cheers, thanks for listening to a vent.

My modem isn't working, but they refused to send me a replacement, and instead told me to get my computer fixed. I've had several people look over my laptop (including a bloke from Apple) and say there is nothing wrong. Considering vodafone keeps telling me i should reset my modem and the modem won't even reset, i guess its obvious where the problem lies. But they wont send me a new modem. So i asked to cancel my contract - they tried to charge me 359 bucks to cancel. Why do i have to pay over something that is broken? then when i said i wasn't paying that money, they told me that they would send me to debt collectors. I'm still in shock that a simple request for a new modem turned into their service staff telling me that i'd be put into debt collections over a cancellation fee (and note, that is ONLY for the fee - my account is paid and is always up to date!)

6169 post code Shoalwater WA signal has become increasingly poor over the last few months to the extent that maximum in our house is one bar and about 100 mts down the street you will get two . It has always sometimes been a bit of a problem even before 3G but you could usually find a spot by roaming around somewhere within our household vacinity . Considered getting rid of our landline but glad I didn,t as thats all we can use in our house at the moment however its quite costly when you are paying for an Infinate Vodafone plan and also landline costs . I have an iphone 4 which has always been worse than the rest of our family Nokias but these are now having the same problem so can,t blame the phones . Tried friends iphone 4 in our house with Telstra and she had four bar signal next to my one .Have been a loyal Vodafone customer for twelve years and have no complaints with their customer service staff on the phone and their stores have always been helpful . I have read all the blurp on Vodafone website and seems they are making every effort to fix this and after my complaint have given a 25 % discount off our three accounts for all of us this month so they are trying . Website states they are doing up grades in the Shoalwater area by September and I was just told on their customer care line to wait until end of September as this should fix the problem . I sure hope so as I don,t want to have to go to Telstra it is such a shame that all this is happening . Looks like Telstra is going to end up with a monopoly again then prices will soar with no competition . My husbands plan is up in November so he will have to switch to another network if nothing improves but rest of family are only 9 months into 24 month contracts so will be getting advise as to how we can get out of these if Vodafone don,t manage to fix this

VODAFONE IS UNREASONABLE AND VODAFONE EMPLOYEES LIE


My husband drove off for coverage of a significant lifetime event to a very new address in a very new suburb, not findable in either the Melways or Google Maps. The client was to call him on his Vodafone.

When I rang to check the number said "incoming call restrictions"

This was a surprise as we had topped up the day before - perhaps someone had made an error.

I rang to see if Vodafone could help.. I was told (after 45 minutes of constant effort with Dilip who kept repeating that he couldnt help me because I didnt know my husbands PIN) that he couldnt help. I asked for some other way to identify the account.. by say repeating details that only we would know or by other identifying details.. no such luck. I offered to pay more money if somehow the bill was in error anyway.

Dilip kept saying that

a) there were no supervisors working on Saturdays

b) he was a supervisor

c) he was a manager

d) he was the floor supervisor

e) all the supervisors were too busy

f) if I wanted to talk to a supervisor I would have to wait

all of these responses were repeated despite their contradictory nature, and despite my insistence that our need was urgent, and that if our client couldn't contact my husband then our small family business could lose a very very significant sum of money, due to not being contactable, or significant delays in a fast moving event.

I have two major gripes.

a) I wish Vodafone employees would not lie when someone wants to go to through to a supervisor.

b) Vodafone needs to have some way of bypassing the PIN in the case of real necessity such as being flexible about other identifying methods


They also removed my Vodafone facebook post.. how on earth do you get to talk to them in a hurry?

What is the point of having a mobile if you cant use it when it really matters!!

How hopeless can Vodafail be!

Took the speed issues to the TIO, Vodafail didn't get in contact until the last day (10th working day), was told nothing that they could do until 850 MHz is installed in my area however Vodafail has no plans to install it. I agreed that they give me some data as compensation however Vodafail failed to add it to my account.

Vodafail, you just lost another customer and will unlikely gain any more since I'll be telling those who are thinking to switch not to pick Vodafail.

This is my firs post here however I should have made a move earlier!
Last December I had finally had it with no reception and dropped calls every though I live 2kms from Perth CBD! I was paying $90 a month for a ridiclous plan with a terrible handset and not getting the service I was so loyally paying for.
I called Vodafone and asked them to have my area tested for reception and heard nothing for 5 days. I then called them back and was informed that they could not offer my reception in my area so I could now exit my contract (which has 12 months left) at no charge to me.
My boyfriend was with Vodafone as well and after a second area test and another weeks wait, they came to the same arrangement.
I posted our phones back to these idiots and and they allowed us to port both our numbers to Optus no problems at all.
SIX MONTHS LATER I receive a phone call from NRG GLOBAL SOLUTIONS asking me how I would like to pay my $1000 phone bill for early exit of my account! I cant even believe my ears. Just when I thought they were out of my life they are still trying to suck every dollar out of me. I call Vodafone and they tell me the account is closed and there is no payment owing. I tell this to NRG yet they insist I send them an email outling this so I do.
THREE MONTHS LATER I get a call from them again. I tell them to SPEAK TO VODAFONE. They said they will not and that I need to speak to them and then get a reference number for payment and give it to them.
This is still un resolved and dirving me absolutley insane! I cant believe what a joke this has become - all because I just wanted to get what I was PAYING for!!!!!!
I work in law and legal action seems to be a good option at this stage...

I mean F*ck Nigel! I haven't even written a letter to you yet but already your statements from previous dissatisfied customers piss me off. I'm new to your country from Canada, and I must say I heard a lot better things from my mates about your company than I seen first hand! What gives?!
I signed up to a new phone from some asshole who kept calling me when I had prepaid cards, now my third $29 cap plan, which I hardly use just billed me for $220 of data plan that I didn't even use. In turn I tried to speak with customer service to discuss these charges and was forced to speak with two Vodafone representatives, either spoke english well enough to understand that Vodafone was in the wrong for these charges! They said the best they could do was give me $40 credit on my next bill. Not good enough!! The first rep said they were a customer service supervisor, the second apparently was a account manager supervisor. On principal alone I will cancel my contract and go elsewhere if my $220 bill is not reversed. They have since put me on a 72 hour wait for a customer service representative with more authority (hopefully speaks english) to respond, probably while I'm eating dinner again. I hope Vodafone makes the correct decision during the next phone discussion. Oh, the first calls were recorded for training purposes, which I didn't fully understand. I would love to hear that conversation again , you would hear me repeatedly stating I can not understand what information you are trying to give me. What a laugh!

Rick from Canada

I've been offwork due to illness for several months and as such I haven't had all my bills paid on time. I got an sms and a phone call from vodafone the other day explaining that my bill was overdue and the SMS asked:

"please pay $x immediately by dialling 1527 from your mobile"

whilst the phonecall had asked me to call the same number from my handset if I was unable to pay. Either way, I try to let people know if I'm late for a bill what the situation is and that I plan on paying as soon as possible (I've paid it just now).

However, when I tried to call the number from my handset I was informed that I had call barring in place, which is of course something I was already aware of and considering I'd just been contacted in two different ways asking me to call that number from my handset, I didn't think would actually be an issue.

My illness has made it hard for me to deal with the problems I've had with vodafone, so I've mostly just acceppted it for now with every plan on changing provider when my contract is up. The fact that I tried to contact them the way they asked me to, and they give no other contact options in case they have infact barred you from making calls, has really demonstrated how fractured the administration of their service is, not just how badly they've managed their network.

On the topic of making payments, why does it take 24 hours for payments made via CC on their website to be applied to your account?

I have been overseas and disabled my iPhone's 3G and Internet Capabilities altogether. 7th day into my 9 day holiday I get a message in a nutshell saying the following "You have $350.00 outstanding from your account" - I call vodafone straight away. They tell me that it may be a phone or a billing issue due to data usage (excessive), they need to investigate it. They promised to call me back. I arrive in Sydney, and the next day my phone gets barred and I can not call my employer and tell him that I have been delayed for work. We lost $4000 that morning. It gets better. I call vodafone that night and they tell me that they can not do anything until their team in sydney starts work at 8am. I call again at 8.30am. Have to explain my story all over again, then get redirected to their sydney team to get an error "Sorry we operate 9am-8pm" instead of going back to the guy who I just spoke to it hang up. I called again at 9.30 5 times until I finally got through (My phone dropped connectivity because of the infamous vodafone "service"). Then the guy tells me the following, my iPhone accumulated $390 worth of data roaming. Because it downloaded and uploaded 30Mb of data in total, I can see that you have launched a dispute and think that this is false. Unfortunately we can not disbar your phone until you pay that sum (even though its not due for an other month) (In case you are wondering New Zealand charges it prepaid customers 50c a Mb rate - thats the highest - Vodafone is charging me $10/Mb< for services that I did not use + Dissabled my number and calling until I did so). The problem is on their side and I end up paying for it. Before I could reply the phone call was dropped. I want out of my contract, you can have the phone and I am going to Tesltra. I am having dropped calls and I can not use internet if I am traveling faster than an average butterfly. Sure people tell me that their customer service is not as good but the best customer service not having to ring "customer service" in the first place. I am getting in contact with Telecommunications Industry Ombudsman and speaking with vodafone personally

Vodafail have on several occasions mentioned to there customers that they have had technical faults relating to there billing sytems eg people not being charged for data that they should have been (I am sure you have all read the email that was circulated by vodafail) and just recently my partner was sent a text by Vodafail informing her due to a technical fault your account was reported as being paid when it wasn't we have rectified the problem please call Vodafail to organise payment. Yet despite all this they will not admit that there could be a problem with people being overcharged for data they did not use. If the problem means we owe them money they will jump straight onto it but when it comes to them owing people money they try to avoid it at all cost

After loads of problems yesterday trying to access Vodafone's website to check my usage, worked well this morning though, why can't they have a simple graphic usage meter like Telstra? Log in, and there it shows how many percent you've used this billing period. With vodafone you got to get out a calculator and add the data used, assuming you know when your billing period actually starts.
http://www.youtube.com/watch?v=OQeFZXyzh5g
Pathetic service, pathetic network, pathetic company.

After having drama's with Vodafail over charging us on excess fees data for the past few months we lodged a complaint with the TIO. It was my understamding that if the account was in dispute with the TIO that Vodafail legally could not apply any account management action. Suprise suprise today my partner went to make a call from her phone amd they have put a barr on her phone. I rang Vodafail and explained to them that it was illegal to put a barr on her phone while the account was in dispute. He told me it is not and the barr will remain and since the account is in dispute he will get someone from the account resolution team to call me on either monday or Tuesday.

Ha! Vodafone terminated my account without any notice or warning and they now want me to pay all the money for contract (ie. 69 x 24 dollars). I argued with them for 5 hours just now and the staffs are very rude and kept interfering my word not listening to me at all. I doubt they pick anyone in the street to employ and educate nothing. I argued 7 staffs about this retarded event, but they already transferred my file to NRG which is the company where collects money for voda. Then i called NRG and they cannot help me cause they only know how to collect money. Now I have to pay 1700 dollars for confirming my account termination without being noticed anything from them. So out of blue

Billing was totally overcharged. When I called I was made out to be a lier. Was told bluntly "we don't like to upset customers but we will not be reversing the charges". There is no way the excess is credable but they could not even tell what the charges were for.

We cancelled our account in January 2011, Now it is August, and apparently the account was not cancelled until July 2011, we have been charged $252 for Jan-Jul of non use.. I asked them to go back on their notes and have a look, and there are NO notes for cancellation - only notes of complains with handset..
Vodaphone have now given NRG the account, and because of this (and no notes), we now have no leg to stand on and HAVE to pay the account if we want to avoid black dots on our record..
Vodaphone say they have sent out letters which have gone to an incorrect address as we moved AFTER cancellation and they say that is our fault for not letting them know the new address (which why should we update address to an account we were under the assumption was cancelled)..
Vodaphone are SHIT and I would NEVER recommend anyone using their services......

look i'm trying to find out about this class action against vodafone because i want in!!!
i got a sumsung jet from their mail out service and the touch screen don't work, when i try to get it fixed i ring the customer care (1555)just to be told to go to the shop i got it from, the shop tells me that they can not do anything and i should send it back to where it came from and then i am told by them i should take it to the shop i got it from and so on, On top of this i am billed around 400 dollars, i start to pay it of then billed 800, then 1200 at 400 i took the sim card out of the phone so the bill did not get any higher and i found out i was charged for NOT using the phone!! to me that is stealing, stealing money of me for NOT using my phone, a phone that DOESN'T WORK! And then there is the issue of trying to change my address to my mothers address, a street called Neptune, just to be hung up on because they think i am having a joke with them, and then there is the times i am hung up on or not take seriously because i have a strange name. i just can not be taken seriously by them. could someone get back to me about what to do and this class action

I am a new customer to Vodafone. I want to access my account through MyVodafone but always keeps saying my password is invalid. I have reset the password about 10 times. The last time I wrote down the password. It get's in first time but the second time it say's invalid password. I try typing in the password really slowly, tried different passwords that I can think of and still say's invalid. This is now starting to piss me off. I have called up vodafone but they just said all they can do is reset. I"m sick of resetting the passord.

I haven;t had any way of telling how much datai have used, sinc emy new billing cycle began last week. I emailed about his issue, combined with being charged for a full month, when a en dollar discount had been offered. The billing mistake was rectified, but no change on the mossing my usage summary. Another email, and yet another , nothing, I called today, gave all m y details and pin, got transferred to another department, gave all of my details and pin, got transferred again, gave all of my details account numbers and pin......to be told it has been an issue for a week and they are looking into it. SURELY someone could have told me that in the first place? I was told they will email when the problem has been fixed. Im not holding my breath FAIL

tried to pay a utilities bill online using vodafail mobile broadband. of course it took 4 minutes to load westpac.com.au. Another 5 minutes to sign in. Over ten minutes to load up "my account" screen, then it timed out and had to sign back in (10 minutes). in all it took 40 minutes to pay a bill. no other programs/updates running, and located in the middle of melbourne. it should take 2 or 3 minutes max. it's always like this. WTF

I have charges to my account I think it has to do with the information sheet that was emailed saying additional charges may apply

I keep getting messages that tell me that my account is below $100 and then when i check my account balance the website fails.

Error Message From website: Sorry for the inconvenience

- There has been a communication problem and your request has not been processed. Please try again later.


FAIL FAIL FAIL ...

i am a recent ex employee of vodafone. without going into details of how terribly unfair i was treated during this process i just wanted to let anyone reading this know that their are ways to work around the system, sometimes it just takes an insiders know how information.
as of about a 2 months ago vodafone introduced a new policy which allows managers and assistant mangers to issue credit onto contracts for disgruntled customers IN STORE, ON THE SPOT. not many people are aware that as of right now you can walk into a vodafone store and state they are not meeting their end of the contract (supplying customers with reliable service) therefore you do not have to meet yours (paying your bill). customers who said this line to my manager in store usually got their last months bill amount credited to their account. in other words the next month was usually free when people said this.

sometimes the manager would say they cant do anything for them blah blah im sure you have all heard it before however im telling you right now they are lying. i have seen it with my own eyes. more often than not customers who were aware that the manager had authority to credit the account got what they wanted. so some tips for you all
1. walk into store and state that service has been terrible - slow speeds and drop outs work best because it cant be proved wrong using coverage checker. the staff member who served you will usually get coverage checker up so say you travel around through multiple post codes. that way they cant blame outages. your word against theres.
2. if your declined keep going back in and make sure you state you are aware the manager can give you a FPR
3. if they still decline you credit try another store. in the end its the managers decision to credit so keep going until you find someone dumb enough to do it ( my manager certainly was. remember be persistent.
4.repeat as many times as you can. continuation of this process can often lead to cancellation fees being waived because head office get sick of crediting people accounts.

boom. goodluck guys. stick it to the pricks.

Hi,

We have been migrated from Three to Vodafone. When we switched we were committed 1GB of Data Plan on Infinite $ 45 Cap. After switchover, found that only 500MB data was allowed. Then after several calls, it was then rectified. We were told that 750MB plan has been included as a free of cost. But later found it was charged to us.Again calls were made to vodafone and thought it was fixed but in vain. Recently we upgraded handset on $ 45 infinite plan, and without confirming we were charged $ 480.00 for Handset upfront and also credit which should be applied to our account as per telephonic discussion, were not done. Still we are calling VODAFONE..FAIL) everyday and problem persists.

i have not been on vodafone since cancellation of their sevice in late january and im still getting billed its up to 500 odd dollars now and well they can shove that right where the sun dont shine!!!!!what kind of racket are they running they are basically legal scammers!!!!they suck you in and then you have to keep calling them well im over it!!!!whos paying for MY TIME to get stuffed around by them????at a few stages of calling them i have been on hold for 3 hours them hung up on only to ring back more infuriated!!!!!vodafone you should give up and sell out while your stockprices are still in with a chance i will never recommend anyone to use this absoloutly ridiculious network that isnt worth what it says it is!!!!!

Well I WAS with Three and they suck. I could never get reception at my place, then it would roam to Vodafail network, then it would drop out when I moved my phone. Fail again.

So I rang up to cancel my contract and low and behold it still in my Dad's name, even though we changed it over to my name several years before that. So I had to wait Three weeks before I could get it in my name so I could disconnect.

The day finally came when I could change over to Telstra Freedom Connect Plan. I do this after an hour on the phone. Then I get a nice email saying that I have been billed $49 for an extra day of usage. This extra day was on the day of the swap, I used a Wopping 8MB of data and no calls or text. I then got a second bill for another $20. So I rang up Three. After half an hour waiting then half an our of talking I was finally able to get $20bill wavered but I still had to pay my $49 for a few hours usage.

I am now away from Vodafail and Three and never regret the decision for a bit. I have a HTC Desire S on the Telstra next G network and I always have reception, full bars in my house. I always like to do small speed tests in places I never got Three reception and low behold I can pull at least 100KB/s every time.

After all Three put me through and the crappy network I swear that myself and my children will never use Three and VodaFail crappy services.

Three sucks in Three ways here:
* Three weeks screwing me around
* Three extra bills for one month
* Three+ years of my own ignorance

A $79 capped post-paid plan (including iPhone) which commenced Feb 2010. Bills were coming in $600+ - duplicated calls, my mobile number calling itself, duplicated SMS charges, web access that didn't seem to disconnect itself. My calls to customer service - (i) unanswered, (ii) on hold for ages and ages or (iii) promises that a supervisor would call me back. I've never heard back. I desperately want to get out of my plan, and I believe others have done so but without the billing disputes finalised, I am stuck in a loop. I now have a pre-paid plan with another carrier but I'm being threatened with legal advice on the "undisputed" billing amount, which I can't identify.

I keep getting system alert messages telling me that a "transaction has failed due to insufficient funds". I have never made any transactions on my phone. I have an iphone 3gs and my itunes account is not even linked to a credit card. I rang VodaFail and they said they would de-activate premium services. But does that mean I miss out on features I might want in the future? Why can't they just de-activate the ILLEGAL premium service that has NO AUTHORITY to charge my VODAFONE account in the first place. Maybe they could send the details of the company along to the police so they could do something about it....oh that's right, it's not the job of the police to catch corporate criminals who rip off everyday people...everyday. They would rather be out catching people who have their arm resting on the window whilst they are driving (yes it happened to me).

As usual, very poor network coverage in northern victoria. Complaints many times and wasting at least one hour for each call but no problem. I told them to terminate my contract but they suggested I transfer my account to Three which has better network coverage. But still, I am wasting many hours just to transfer the account to three. Even yesterday afternoon, vodafone customer care can't contact me due to bad network coverage and sent sms instead. Now they have retaining department who always try to persuade frustrated customers not to terminate the contracts. feeling sick with this provider. WTF

We joined in Feb 2011 and since start of April have had nothing but trouble in regards to our billing. They have blocked out service twice whilst appaarently investigating the complaint.

After a phone call that lasted 1 1/2 hrs to cancel my account with Vodafone due to no service coverage, I lodged a complaint with the Ombudsman (TIO)to have early termination charges waived. This was followed up with another 1/2 an hr phone call with Vodafone discussing the cancellation of my account and return of my internet modem sticks. I find that almost 2 months later I'm still being billed! So called up and spent another 45 mins on the phone being transferred to several different operators in India and Australia to question why after 3 specific requests to close the account, I'm still being billed! Finally I have someone say they closed the account and waived the charges. The charges were only waived once I threatened to go to the ombudsman again. I will NEVER EVER EVER use Vodafone again. Not only is their product pathetic, their service is HOPELESS! Kids in yr 3 would be more effective at managing their customer service than they are.

11 months ago, I got a phone bill from Vodafone saying I signed up 2 phones from them, told them I've never been their customer and when I called the 2 numbers listed on the bill, they were different persons and unaware of how I'm getting their bills in my name and addresss! Vodafone said they would fix the problem. And after 11 months since that incident I got a letter from NRG telling me I owe Vodafone $4,310.83 and if I don't pay this account in full, may result in further action, which looked more like a threat and bully letter. Vodafone not only failed to fix the problem, they passed on my personal details to a third party without my knowledge! I'm wasting my enery, time and money calling them and it's just too stressful. If Vodafone was an orange, I'd just smash it with a hammer 100 times!!! It's so frustrating!!!

They overbilled me on my internet quota! Their internet connection is not even smooth and my billed stated on a particular day, I have used up total of 244205KB. I don't download things from my mobile phone. My bill is total of 470 dollar. I don't even know how I'm going to pay the bill. Anyone can help me? :'(

still waiting for 45 minutes for billing enquiry - wow the new vodafone service is great!!

Latest for me is someone decided that they would set up a direct debit on my account 1/ without my permission to do so and 2/ with bank account details that dont belong to me !!!! Thankfully, I noticed it before some poor person paid my bill for me ! What a huge breach of privacy, and of course I have put it all down in writing and heard nothing in nearly 3 week. Good on you Vodafone...keep up the great work you bunch of UTTER CLOWNS

Tried to recharge online. Website wouldn't recognise my password, and locked my username. Contacted the call centre and was told that my account has been unlocked, and a new password would be sent by SMS. Nothing after an hour, so I called back to be advised that the new password would take "approximately" 24 hours to arrive!

My email to vodafone:
Dear Vodafone,

your coverage is the worst out of any network I have ever used.

How you can call what you provide as a 'service' is beyond me. The past 3 weeks experience has been worse than normal, costing me time, urgent communication and money. Your total lack of consistency is beyond a joke.

After having an initial issue with my previous number I stupidly have kept using your prepaid while my issue is pending.

As soon as I can resolve everything with your business I will be changing service provider immediately.

I will be doing the same for the fleet I currently have set up in our office.

You guys are a joke!

Reply from Vodafone:
In order to assist with account related queries, please provide your 4 digit PIN number (the pin is the one you selected for your account when you connected to Vodafone), as well as your Mobile Phone Number. This will authorise a Vodafone agent to access your account.

Please note: if you have received this response and you already provided the PIN and Mobile Number/ your question is not account related/ you are a Non-Vodafone Customer please reply to this email via your inbox, otherwise your email will not be submitted to our correspondence queue.

If this is a new email in response to an existing email query, please update the existing email and do not submit a new one. This is to ensure we receive your update correctly.

My reply to Vodafone:
Dear Vodafone,

I do not have a pin on my prepaid service.

How about you do your job and provide a proper service instead of wasting more of my time.

The amount of money and time you have already cost me, due to such abhorrent coverage and service, is a disgrace. Not to mention the amount of money wasted on connection fees from having to call back numbers up to 5 times, mid conversation.

I am still waiting to hear from the Vodafone Ombudsman in regard to my existing plan, which you charged me over $2000 for, for uses that are physically not possible with your coverage. This issue has been ongoing for close to 5 months, and you still continue to charge me for a service I no longer use, that you cut connection to 3 months ago.

No less than 5 of my family and friends have had exactly the same problem with being overcharged for phone usage and also had to wait months until you resolved the problem, during which time you emailed them to tell them that it was a one off situation. Fortunately for me I no longer receive the highly upsetting calls from Vodafone on a daily basis telling me that I need to pay you or you will cut me off, as you have disconnected my plan, but never attempted to resolve the questioned excessive charges from your end.

After countless failed attempts to resolve the issue with you, and after being cut off from your overseas customer call centre, and hung up on by many staff who did not understand my complaint, I am still waiting for you to resolve my initial issue. I assume at some point someone will get back to me, but based on your coverage, I would have to guess that you are finding it difficult to get in contact with me.

Vodafone reply:

still pending.

Billed $1700 for excess data download eg 3.7gb in 7 hours No idea what download was. Vodafone will not,despite my express consent,inform me what download was or where it came from. No previous history of excess downloads. Suspect phone or billing fault would welcome advice on how to proceed.

I was overseas (In the USA) in late June and July and a week before I left, I went into a vodafail shop to get them to check that it was on international roaming and it would all be fine overseas. They assured me it was after checking my account and fixing it all up. I am a prepaid customer, and because I was going for a month I purchased $49 flexi credit hoping it would last the trip (note this has a 30 day expiry)

I get over to South Korea (stopover) and I noticed it didn't pick up signal to any network but because I was only there one day I didn't worry, thinking it would be okay once I reached New York.

New York - Day 1 no sms from Voda saying I'd joined an american network.
I tried manually selecting networks, it didn't work.

New York - Day 2 still no connection so I used hotel phone with a prepaid card to call up the vodafail overseas customer care number.

I get put on hold for ages, and I get transferred to different people each time having to explain to each person what was going on - no one saved details on file or told the next person. I explained that I was not able to receive/make INCOMING or OUTGOING calls and yet each different person would say to me "It's okay we'll give you a call back on your mobile once it's sorted" I had to practically yell at some of the customer service reps what I had said quite a few times "I CAN NOT RECEIVE CALLS"
Unfortunately the call cut out (I'm not sure if it was on their end or my end...) and I had to recall and start the process all over again.

The second call, I got trasnferred to SEVEN different reps. Finally through to the IT department (mind you I had to explain the situation again and again to all SEVEN reps grr!)
IT Department checked my account and notified me that it should be working and that my settings were all correct. Therefore not their problem. I explained that I had been in to the shop and they'd fixed it but my HTC Legend wasn't working and no they couldn't call me back cause my phone DID NOT RECIEVE INCOMING CALLS!
They put me on hold (about 20 times throughout my two hour conversation with the IT department) and said that they could try some trouble shooting with me over the phone.

They requested that I manually try selecting the network (which I did - even though I had tried this myself about 100 times since I'd arrived in NYC) that didn't work. Next they got me to dial all these codes (don't remember what they were called tho.. ) that didn't work. Then they told me the only option was to factory reset my phone and hope that worked. Because I was overseas, I didn't have my cables to back up my phone (this is a brand new phone too!) and so I'd loose all my photos which I'd just taken, all my numbers etc.

I did do what they suggested and factory restarted my phone. It didn't work either. I was starting to get quite annoyed by this stage - I really needed a phone while OS and didn't want to keep using the hotel phoen because it would charge me evry time I used a call card as well.

After TWO HOURS on the phone - the call dropped out and I lost them again.
I tried calling back, but couldn't get to the IT department and they told me to call back later (apparantly something happened in Mumbai and half the office was gone).

When I tried manually selecting network a couple of days later- it said "UNABLE TO SELECT NETWORK SIM/NETWORK ERROR CONTACT YOUR SERVICE PROVIDER"

I couldn't waste another two hours on the phone so I had to leave it till I returned to Australia.

When I got back on the first day back - I went in to a Vodafail shop and they told me that because I was prepaid they couldn't help me out and If I wanted to have my phone looked at it would take 4 weeks and they don't supply back up / replacement phones for prepaid customers.
I called the call centre once again and they said they didn't understand why my phone still wasn't working (even in Australia!) and that I must have damaged the phone.

My credit expired - even though I hadn't used it. I have since been forced to buy a new phone
(am now with Optus and have a brilliant iPhone 4) but I was so angry that I spent all that time and worry about a phone and money on credit when I hadn't used any of it and it expired.

I have managed to break free of my contract with Vodafone. I had two phones attached to the accounts, I agreed to keep old 3GS and return the iPhone4. I had paid the last bill and also paid the remaining cost of the 3GS. The cost of the iphone4 was added onto my bill until I returned it via their reply paid postal bag. This had been done and instead of the account going to zero, it has gone from $1200 to now $289. This was not expected. I contacted Vodafone this week (Tuesday) and was told that my account was zero and that I owed no money. The person could not explain why the account was zero and why I was getting bills. I have since today opened a letter from their collections department and I find that I owe even more money. I ring back today and I get told that I did owe money but they cannot explain why. I have to ring their collections department on Monday. This is very frustrating, I'm so glad I have left them. So much for 2/47 bill account assistance. Their organisation needs an overhaul as its clear their systems are not effective enough to conduct business.

I had no internet for over 6 weeks and then no phone for 4 days. I cancelled the service, paid them over $200 and now they tell me I owe $300 when I have never missed paying a bill. Of course when you ring you can't get through and when I went to the shop the sales person was sympathetic but told me I need to speak to accounts (or some other team). Now they send me SMS to tell me I owe them! Good bye voda.

Didn't Cancel My Account upon Request & listed Default on my CF. I cancelled the account in february, moved over seas in march and then they listed my account as default in July because I stopped payin... what the heck can I do about this?

I stupidly signed on with Vodafone, but came to my senses and cancelled within the cooling off period and before the phone arrived. 1 month later and I get billed for $32. Just called Vodafone and they have no record of the two times I called up and cancelled my phone.
The bad experiences in life make the good times so much sweeter. :)

It's reassuring, in a way to read i'm not the only person dealing with sub-standard service.

I'm on a $49/month cap for my mobile phone (iPhone 3) which has some data usage allowance - i'm not sure exactly how much because i hardly ever access the net over the mobile and, since my billing dramas started 2 weeks ago, no one at vodafone has been able to tell me !!

Vodafone sent me a letter on 27/6/11 telling me of a 'correction' to it's billing system which would see some types of internet usage attract a fee. I also have a wireless broadband account with them, and because of this wrote back to them asking them;
why they were doing this?, at what specific rate where they going charge these services at? and how they were planning to differentiate between the 'regular' and 'newly charged' types of usage.

I aslo asked for a copy of my contract (that contians my signature) with them to be sent to me ASAP.

My reply answered none of my questions. They stated a link on the MyVodafone site that i should visit, the Standard Terms of Service page. I checked it out, and there's 3 different versions of it - which one is applicable to me? I don't know, because they didn't/haven't sent me a copy of the contract as requested!!

Anyway, I then received my July account to find i'd been charged $286.65 for data usage - from my PHONE, not the wireless b/b!(My normal total for both is $90) Like i said earlier, i hardly ever use my phone for net access. I rang 'customer service' to ask what was going on, explained my situation, only to be told that i must have used the data because it's on the record and that's pretty much it.

When i asked for details, they couldn't provide any specifics because the bill hadn't been generated yet. "Really?", I asked, "then how can tell me the exact total if you don't have all the details of the charges, then?" "Um, err I'm sorry, but that's how the system works... etc."

I hit the roof when the bill was finally generated two days later.
According to Vodafone, i'd used 14mb of data and at some point went past my limit (whatever it is) and have been charged $286 as a result. Interestingly, the rate i was charged before the 'billing correction' they wrote to me about and after it is almost 4 fold. eg: before - 123kb = $3.60, after - 193kb = $12.60.

In one instance, for daily usage that i wasn't aware of, i was charged $73.80 FOR 69KB !!!!!!!!!

I've looked at my daily usage since, and there's a pattern - every 30-40 minutes, even with ALL my apps removed and me not touching my phone, i'm being charged $0.90 for 6kb of usage over 5:01 mins. Every time - $0.90,6kb, 5:01 up to twenty times a day. I can assure you, it's not me doing this!!

I'm getting my info and documents together and will be writing back to Vodafone and to the TIO to get results, because this is just plain ridiculous.

I'll take responsablity and pay for services i've used, but when you're dealing with a company that wont tell you what your entitlements are, won't answer genuine quieries to thier billing system, and charges you inconsistant and stupid costs for services you haven't used or received any benefit from, then something's gotta give..... and it won't be me!

Thanks to all who've shared thier experiences here ( amazed at the sheer number!) and to the creators of this site!!
All the best.

Just spent an hour and a half discussing a mysterious charge on my current Vodafone bill, transferred through the office like a beach ball. When i tried to ask what the charges related to they advised they could not disclose the information due to their privacy act. If i am unaware of what the charges relate to and they cannot tell me how can anything be resolved? When i asked them to be removed was transferred again, but again no help. What is stopping every telephone company adding these charges and when ever there is an enquiry telling the consumer they cannot disclose it due to their own protection? What Bullsh**.

When i signed up to the original contract, it was said i would receive 3 free months, was this info ever sent to where it needed to be, don't think so, spent countless hours trying to fix this and on my 6th attempt with customer care they finally rectified the matter, not just on my account but my girlfriends also.

Handset is also busted after 8 and a half months and was told to go to Vodafone/3 repair shop and would be fixed in an hour, when i got there they told me to go back to the shop where i originally purchased it, did so and when i went back the girl behind the counter couldnt understand as to why i was back again... yet another blunder

Vodashi* in my mind... waiting now on a call back from the TIO after leaving another message, can these guys get anything right?

Vodafone did a major update on the Blackberry Internet Service and didn't inform us. I couldn't use my internet for a few days and all I need to do was going to the shopfront and they have to do a reset on my account or something. Why can't that process be automated?

Why are vodafone still sending me bills after I cancelled the account. What are they billing me for?

Poor quality service, minimal reception even though they swear there are no issues in my area, continual invoice issues with my 2 VF bills. You ring up and complain - so to ease the pain they offer a reduced (better)plan - then charge you for a plan change - then deduct $1500 from your account for cancellation of contract. WTF Vodafail BIG TIME!!!! I WANT OUT!

I have a telstra sim in my ipad and it doesnt go below 3 bars - vodafone No Sevice

Sent an official complain to e-mail listed on VF site. Complain was for 7 different points of over billing and miss handling of the account.
This was substantiated by 15 pages written communication between VF and us.
Received an automated resolution for something that is totally unrelated and saying that case resolved.
How far can they go to turn away any remaining customers

Phone won't make calls, call's to their "help" line almost unintelligable - "try turning it off and back on again because I can't see anything on our system about your account AT ALL!" . WELL F-K ME EINSTEIN THANKS FOR THE "SUPPORT"

Vodafone are charging me for 1300 calls - on a $45 'infinite' plan, plus calls to retrieve my own voicemails, and to 3 customer care. On top of this, my 1gb of mobile broadband is 3 times slower - when I even get reception - than dial up internet. I had to download onto my phone because the internet on the computer was not working at all - then I get a txt saying I owe them $497 in excess usage charges !!!! I spend an hour or so on the phone every week trying to get help from them - being constantly told to go online to see the fine print of my phone contract, then I will understand all the charges - but I can't get into my account due to the online internet being completely unreliable !!!!!!!!!!!! AAAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGGHHHHHHHHHH. Was with 3 for over 12 years prior to this - without one problem. I want out of this contract.

I am having constant dropouts on my mobile internet connection - using either the pocket wifi or even the dongle. It shows me that I am connected to the internet but I am often unable to open web sites. I am constantly having to re-connect and refresh the web pages as it is constantly dropping out on me. This is every time that I use my connection I have to do the same thing, so if on the computer for 3 hours at night - approximately half that time is spent trying to re-connect or refresh. I have rung several times complaining about this only to have someone try to tell me it is nothing to do with the service but some setting on my computer. Due to the instability of the connection, I am unable to log into my accounts on my own computer, so am having to do all that from work. I have even tried a replacement sim card and there has been no difference. I am unfortunately currently on a contract and as I'm not getting the service that I'm paying for I am wanting to get out of the contract.
I even put complaint about this direct to vodafone and got a response back telling me to get a replacement sim and that complaint was solved..... They obviously didn't actually read the complaint in the first place.

I got charged for excess data usage where i have only been accessing the usual websites like previous months. I stayed well below the data limit over the past 2 years. Couple of days in this billing cycle I was charged with massive data usage. I called the customer service and all the response they can give is "it's your fault. You deal with it". This is the last nail in the coffin for me as I put up with the network for the past few months where I can not even get coverage in the Melbourne CBD and have to walk like a mad man holding up the phone. Very good example of how not to treat your customers.

I'm upgrading from the iPhone 3 to the iPhone 4, and was told that I need to get a new smaller SIM card. So I dropped in to my local store and everything was fine until they told me that my password is incorrect. I said I didn't know what else it could be, so they called Customer Service in India. Then I get told that the computer says that the phone number belongs to someone else, and that I failed every identification question! They won't even tell me what the name is on the account even though I was able to prove that I owned the number! They refused to do anything about it and said they weren't going to discuss it with me any further! Now I have a brand new phone that is completely useless and even Vodafone's own staff are unable to convince Customer Service to help me!

Vodaf***- a class apart in how amazingly poor their network and service is. In the heart of Sydney(CBD area), I don't have network coverage. Brilliant stuff! Can manage to barely use the internet on my phone. But somehow when the bills come, data usage shown is in excess of 300 MB. How is this possible? Their "tech support" team gives me bulls**t spiel on automatic updates on apps. Then there is this ridiculous joke of a service called 1512.Apparently there is a lag of 48 hours in updating usage. Why have the service at all in the first place? I check my usage before I go overseas, and when I come back to Sydney and check my usage again, 70 MB on my data plan has been mysteriously used up. When I call Vodaf*** to clarify, they ask me to wait until the bill arrives to have a "better idea" of the charges and then call them again (yeah sure. I have nothing better to do than spend precious time on these calls).I'm on a 29 dollar cap and barely use my phone, however my bills for the last two months are in the range of 150-180 dollars.Vodaf*** tells me there is "nothing wrong with their billing system". I'm running out of patience.

I have been on a $20 plan for years and I have always paid my account on time and only rarely go over my call limits. I got a new I phone this month, put in my sim card and despite having no coverage in the house I have just moved into, I received a statement from Vodafone for my monthly account of $612.30!!!!! This is over two and a half YEARS worth of call totals in one month. It is all in data downloads which are not on my plan, despite the fact that I haven't actually accessed the internet from my new phone. I have tried calling Vodafone and have spoken with India but after wasting an hour of my life I am no clearer on just why I have such a huge bill. The staff don't call back when they say they will and I have sat on hold for 30 mins without their customer service bothering to pick up my call. Surprisingly, I don't have endless hours to devote to waiting on the phone for Vodafone. I know I am not an important customer to them but I can in no way afford to pay $612.30 for data charges I have not used. Hmmmm, I do feel a little bit better now....thank you Vodafail!

Unexplained Excess Data Usage = $2000 bill. Spoke to the 4th person at Vodafone - Mr Sagar (Supervisor Billing) who advised that the excess usage was due to updates being pushed out by Vodafone to my phone (without my approval / acceptance). Said that because the updates benefit me, I need to pay for the excess data usage.
With the TIO now. Has anyone else had this trouble?

To begin, this isn't the first problem I've had with Vodafail, nor is it the first time I've posted on here.. I am currently on the $49 Cap, I first had billing problems a few months ago, in which i was overbilled $50, therefore my bill became $99, I went down to see them at their store and they explain where this extra usage was, I understood this and was happy to pay, and for a few months I had no billing issues, fastforward to my latest bill $120, I logged onto my vodaphone.com and looked at my bill (as the one i'm email has no usage info, just how much I owe, even though last time this happen I requested to have an itemised bill), On the website I was charged for items mid billing session, but not for the start and end of that time... Confused I rang their customer service centre and spoke to probably 6 different people who 'couldn't access my full bill' but i had 'most likely gone over' I explain what the bill said online and they then said they didn't know how to help me as they couldn't see it, and it would be best for me to go in store, then proceeded to hangup on me, mid sentence.. So 20mins later I was on my way to the store, once i got there, I waited another 40mins to be served, although people had just walked in and been seen straight away. I explained my issue to them and they couldn't access my bill, so i logged them onto my vodaphone.com under my name and showed them the issues, the person who helped me in store was relatively helpful and he called the customer centre and was transfer from everywhere to billing to cancellation to upgrades, but still no help. Eventually he called his manager who was 'out on lunch' and the manager told me that I had most likely gone over my cap, again i explain it and he said it was probably a glitch in the system and they would fix it on monday (I went in on a saturday), Wednesday that week i get a text message saying yes i had gone over my cap, and i would have to pay the full amount, but as a sign of goodwill they would credit my bill $60. Therefore I only had to pay an extra charge of $10.. No explanation of what i had gone over.. Am awaiting with bated breath to see what my next bill comes in under, hopefully I won't owe anything thanks to my 'credit'

Another annoyance, last night my partner got their bill, they are also with Vodafail, and under the $49 cap, the bill said it was for $560.. once again we logged onto vodaphone.com to see the bill, but according to that he is still under his cap and hasn't gone over, we rang but once again could get no answers, i am planned on heading down today to try and get this sorted for him and change carriers from vodafail.

what makes me laugh is everytime I call I am given the option to upgrade my phone and renew my contract as it is up on the 1/08.. YEAH RIGHT! hahaha

Hopefully that all made sense...

Have a CJ Pre Paid wireless broadband account. Was drawn to this by the 365 day expiry. Live in regional rural WA and required the plan for when visiting Perth and/or Geraldton. Interesting that in Geraldton the reception is great. Constant 3G coverage and no drop outs. As for Perth, EPIC FAIL, only 2g/gprs available, slow as and getting slower. I am considering going over to Telstra who also have a 365 day expiry but sadly only offer half the data. Where we camp in Perth is only 150mtrs from a 3 tower and 2km from the Vodaphone tower on Hepburn Ave.

Got extra charge of $315 on internet usage over my phone that I never used. Current Vodafone network just cant even allow me to browse web site with my phone even I am located in Brisbane CBD. Complained to Vodafone's billing team, got me nowhere except offering me $60 in credit.

Talked to their technical support about unexplained data usage of internet but they told me it is all valid. Send emails to complain without any success. Finally I got to talk to a manager on duty, he claimed he understood my claim about how poor their network is performing but still think that I have used the download quota. (what the f***)

They constantly claims that their record is correct (if its correct why the heck am I complaining!!) I guess TIO is my next step.. wish me luck~

I have a contract with 3 which is due to expire in a few months. Recently a 3 rep called me , obviously to try get me to renew my contract !
I told him that I wasn't very happy with the coverage that I get...frequent drop-outs when talking from home in Sydney and no signal when I visit NSW regional country areas that I often visit. I had been a Vodafone customer for many years until about 2005 when I decided to make the change to 3 and got a new LG handset on a $29 monthly plan. Soon noticed that 3's coverage was worse than VF ! (in my experience)
Coming back to the salesperson's call ... I said I remember getting better coverage with VF so why now if the two companies are merged , don't I get better coverage ? Well its all down to the location of the cell transmitters etc. OK , so now the merger between 3 and VF has created one huge Telcom with 2 separate services ...wonderful !
The sales rep continued his patter in the most perfect Indo-English manner.
"Sir you are free to try out Vodafone again at NO COST " after a brief pause I was connected to Vodafone rep.
Just to cut this short .. It was unknown to me to be signed up for a free service meant I was registered on a business account!
A month later got an invoice for $89.00 .No service had been used ! I was furious , I never wanted this ! After many calls to VF they finally said they were cancelling the account.
It has taken me 'God knows' how many calls to VF to get this situation concluded.Something must be done to stop this predation by these anonymous giant corporations from creating such turmoil to ordinary people's lives.
In my case, I responded to what appeared to be a simple phonecall which has turned out to be the most frustrating invasion into my daily life.

How can this kind of treatment be endured by trusting members of the community?
This organization VF and Hutcheson are greedy thieves who prey on unsuspecting people. They are so mean that they have to "farm out" their labour to poor people in Indian call centres who have to struggle with their multi billion dollar disaster failures while their execs sip their cocktails far away.
Shame on you Vodafone, Shame on you Hutcheson, for a Communication Company you need to get some teaching about what communication really means.

I signed a contract in store changing my plan from $68 to a $45 infinite plan on the 05/04/2011. Shortly after this the vodafone store that I went to shut down and the information at the time was not properly processed. I have not been billed correctly for the period covering the 05/04/2011 to current.

I have tried resolving this a number of times (7 at last count) through the telephone complaint service. I also had to go into another store (04/06/2011) to get the new contract sent through via email (this should now be on file). I waited in store for over 45 minutes to get this processed.

Each time I ring vodafone I speak to a different person, and am often told to go back to the store to resolve the issue. The last call was the only one where I was given a reference number.

I am still being over charged, when I call the 1555 number all I get is someone telling me to pay an incorrect overdue amount, no one has responded to my email (5 working days now). I've signed a contract with this company, how can they just keep ignoring me like this?

Seriously tearing my hair out!

Live on the North Shore, work in the Inner West, travel through the CBD every day. Patchy coverage everywhere, missed calls because callers can't get through to me, text message alerts that come through hours after a voicemail has been left, signal strength constantly up and down, data service abysmal, paying 69 dollars a month for something I can't use. My partner and most of my contacts on Vodafone but it's embarrassing how many times I have dropped calls, have to make repeated attempts to call.

Six weeks ago, spoke to customer service, described (very diplomatically and politely I might add) all my issues, found them to be reasonably helpful... albeit it was two hours of my life on the phone to a call centre that i'll never get back. Got callbacks and had my phone reset, established that all the stated areas of Sydney had "network issues"... as a consolation, I was offered for $69 to be credited to my account for 3 months.

Reasonable I thought, although ordinarily I'd have no qualms about paying for something that does what its supposed to. Six weeks later, and two bills have been sent out to me, neither with any suggestion that this credit offer has been applied.

So I ring back again... guess what, no record that the conversation ever took place! Brilliant. So, another hour on the phone through various departments and "engineers" all going through the same charade of calling back, resetting, testing, postcode checks, blah blah blah...

Seriously, what's the best thing to do here? Apparently, this time they've requested the credit to my next bill, and on my explicit request, they made a note on my account that the conversation we'd had had taken place and the outcome stated. However, a discounted bill for the next month or two doesn't actually help me, it just eases the pain a little bit. I still have nearly 12 months left on my contract and the cost to buy my way out of it is over $600...

Help!

hi, i went from pre pay to a $29 plan with a new nexus s with 200mg of data, 1st 2 months i dont go close to useing the data as i have wi fi at home, then last wekend i am checking my online bill and i see that i have "used" over $1200 worth of data over the weekend ,mostly during when i am alseep,no way have i downloaded anything and the few apps i have are the same i have had for the 3 months,vodafail say they cant query it till the bill is processed,then i get a txt saying to pay $600 or my service will get cancelled,i say no to that and tell them i cant do anything till you bill me as what they have said to me before hand,now they decide to investigate !!! i live in melton and even from vodafails website it say's that there is very poor data coverage here,so i dont even think i could download the amount they said i did,also according to there billing the times i am getting billed for data actually overlaped each other so it has to be a vodafone problem,yet i say again..

I'm on a capped plan from last year which includes overseas calls. They have just sent me a massive bill which also billed me for my overseas calls which should have been included in my plan. What am I paying a capped plan for when I'm getting billed for calls that should have been in my plan in the first place?

Each time I receive a TXT bill reminder it states I owe more than I should and not to mention I don't owe anything at this stage, I call and it's confirmed by billing that I don't owe anything. Anyone else had issues with the SMS reminder service?

I just bought a phone. Agreed it was fir 12 month contract now it is in the billing as being a 24 month contract. Great!

2 hours on hold and then 20 mins on the phone to looser staff who can do nothing . O well tomorrow I will do battle again.

Vidafail!

Unable to purchase a car after my car died because Vodafail left a default notice on my record (not my fault! joys of getting account for brother!) even though I have paid all outstanding monies and the collection agency assured me that they have notified Vodafail of my payment. Now paying high car hire fees and Vodafail doesn't give a damn (tells me it takes 15 BUSINESS DAYS to get stuff done). EPIC EPIC FAIL!

Back in December 2010, I cancelled my contract with Vodafone because the failed in providing network coverage on repeated occasions, I would have to walk to or stand in parks or streets to get reception at times.
Several Phone conversations prior with Vodafone, I told them the service had to be cancelled without penalising me for ending the contract early.
NOw - 7 months AFTEr the account has been closed - I'm STILL getting monthly Bills.

"Vodafone,
yet again you disappoint me. You've sent be a bill for closing my account when I have had serious discussions with your resolution team regarding the lack of service and coverage that I had been receiving.
As stated in my conversations with VXXXX and subsequent email - 9/11/10 that I was perservering with my account 042X XXX XXX providing you didn't make continuous errors in billing and service, like you did with number 042X XXX XXX. But you did make serious errors in not having signal in my home and poor reception within the CBD - therefore not supplying me with the service you promised in contract.
This is why the service was been cancelled and I do not expect to pay any penalty for exiting this contract.

Slow for the wireless network
and slow respond from the billing system so that data usage can not be updated in real time
no alarm when reaching the cap and got charged 5 times of my CAP!!

Migrated from 3 to Vodafone in an effort to resolve reception issues ( live on top of a hill, line of sight to 3 towers...but hey ).
Migration for one phone took 4 days and about 3 hours on the phone
Migration of second (wifes) took nearly a month and another 8 hours on the phone to customer service.
Received first bill - all the agreed conditions were incorrect and overbilled - another 3 hours and 12 different parties to get that resolved.

Data is atrocious everywhere, and coverage ( original issue ) is marginally better but still not great.

And why is it that the helpdesk has to put you on hold for 3 minutes everytime they need to look up a detail? You spend more time on hold that resolving the issue.

Ive been with Vodafone for over 10 years and since upgarding to the new IPHONE 4 every single day i get calls dropping out, no reception, internet is slow and drops out. Not sure how they can justify billing me $65 per month for a service that works 50% of the time.

Just drops out. When I complained by going to the CEO the credited me some money but it's used for business &amp; I need to be able to talk on it. It's embarrassing.

The funniest thing about the problem was when I was speaking with the company about drop outs it did it 6 times. His comment ... "I see what you mean".

In their defense I find their billing to be OK.

(CONTACT DETAILS REMOVED)

I've experienced continuously poor reception and exceptionally slow downloads to the extent that I don't even bother accessing my emails or using the internet on my iPhone unless absolutely necessary.

Having approached four Vodafone stores in Sydney to address a multitude of problems which also relate to billing, I've been dismissed by their service representatives, who've claimed that the reception issues were previously addressed. After three incredibly frustrating and failed attempts to resolve the matter via Vodafone's non-existent "customer service" call centres offshore, I want my contract cancelled immediately.

I'd like to know why Vodafone is not being held accountable for not delivering to their service and product offering, when clearly so many customers have been adversely affected.

Swapped from a Vodafone prepaid mobile to an Apple iPhone on a plan. This was mainly for Internet access and a mobile email. Changed over about month ago. I cannot believe how slow the Internet is and on about three quarters of attempts to use I suddenly get a message saying that the server failed to respond. How quick is this when Vodafone a constantly advertising how good the new upgraded network is. I have noticed on my on line billing that for one attempt to use the internet I am being charged in excess of $10. Very poor as I could not connect and yet I am still charged for trying. I will definitely be raising this and other issues when the bill is due. Must say also that while a happy Vodafone customer for several years, this past month has changed my opinion very much. Also less than impressed with staff at both the Vodafone shop and help lines. Being a novice with mobile internet and an iphone which I did explain to the sales person, no help or assistance was provided in usage or applications etc. I was told to look it up on line. I do not have a personal computer at home ( one of the reasons I wanted an iPhone) and advised the salesperson of this and for some reason was given a mobile internet connector for only $1 more on the plan I was going on. I returned to the store the next day and was brushed off by another salesman saying it was a freebie. I know that over the 24 month plan that I will pay $24 for absolutely nothing. No wonder Vodafone is so cashed up. Feel very let down, promised things that are just not happening and will pursue either getting out of the contract if things are not improved to what I am actually paying for. I also left nearly 3 weeks ago a message for the store to contact me and am still waiting. Phoned the helpline and was told that my "new phone" probably had dust on the sim card (no internet access)and to remove it and dust it and replace. Very sound technical support from Vodafone.

no reception, overcharged accounts.... standard

Overcharged accounts, patchy reception, delayed sms's and 11 months to go on my contract. Great!

Repeated DROP-OUTS on the mobile...on incoming and outgoing calls.
I tell my incoming callers, to use my landline number
to contact me. My iPhone is useless, even though I had
reverted back to G2...G3 lacked capacity...as now does G2 .
I now recieve my billing from Vodafone by Post...
downloading failed months ago. I had to force this issue
it took hours of calls to achieve a Monthy account.
THree months from now...Good Bye Vodafone.

Been on the phone to billing today.I have been trying to stop since January premium text messages arriving and being billed to me.Rahul at Vodafone tells me that they are aware of the problem and have been trying to rectify it as I have been told twice that they have fixed it and I have done it over the net but the account stills is being billed and the 12 numbers keep coming in and being billed.I asked them if they were alerting the public to this problem as unless you vigilantly check your account you will be billed for a service that you thought you had stopped.This is basically a warning to check your bills as Vodafone according to Rahul have escalated the problem but are not planning on a public announcement.I figure it wouldnt be too hard through their own SMS system but they don't seem interested in alerting the public to a problem that has been going on for a lengthy period of time.

Constantly getting "no network" when trying to make a call from Brighton! The worst is that these calls do not show up on my account, therefore no proof of problem.

Only a customer for 2 months and I wish now I walked by the store that day! Coverage is bad at home and in work signal comes and goes. I need my mobile at work for the school to reach me as I have a daughter with medical problems. Billing seems to be my biggest problem at the moment. First bill arrived 9th June am on a $70 plan. I paid the bill on the same day, checked my Vodafone account for several days and no sign of the payment. Contacted the customer service and they told me to wait. I waited but nothing so called them again and told me not to worry it will show. Then on the 4th July I receive a text that I am going to be cut off on the 7th if I did not pay my bill!! Called again by the way what is up with the fake names if they are called Andrew , Nicole etc (heavy Indian accent)then I am called Mother Theresa . He Andrew told me to send the credit card statement so went to the bank as Vodacrap did not believe me! Phoned again and tried to tell them the transaction number it took nearly 30 min for Nicole to write it down and she got it wrong! So I went to the shop they were helpful put on my account that they could not disconnect me and took a copy and told me they will sort it out. New bill arrives for July and I tried to pay 3 times my credit card is declined (nope it wasn't) tried again the next day and bingo delighted with myself I paid a bill. I asked customer not so good service did they find my missing payment?? Gave them 2 working days and guess what I owe them for 2 months. Thanks Vodafone for making my holidays a pleasant one and I guess I will need to visit the shop again!

Well seems like it isnt enough that Vodafone is absolutely terrible at doing business, it has now taken over Three and is obviously ruining it for Three customers as well. I have a prepaid Three mobile broadband. Till recently I could login to the three site to check my broadband usage. But come Vodafone and with their penchant for screwing up things, there is no data usage available on the site.
I call up tehir call centre and i get a pre recorded message telling me that prepaid broadband account check is only available online. Seems like ok we got your money, we dont care about you anymore. I tried to login to the site again and immediately after login, I get a timeout message.
If vodafone cannot get a new site which works in place, it should atleast keep the old one, so that customers are not harrassed.