Okay, So I've been with Vodafail ever since I got my first mobile around 2000, They used to be great. but recently, say in the past 6months to a year, they have gone down hill, i've noticed i've been getting slightly overcharged on my $49 Cap ever month, it went from being $50.01 and today i got my bill for $69.84, I know for a fact that there is no way I could have gone over the bill as I was away for some of the time and when I was in SYD I couldn't get reception to makes calls or use the internet. I decided to log on and check my bill, i've been doing that now for a few hours and it comes up that there is a problem retriving it.. This is so unbelievably frustrating.. I am seriously considering moving to another provider...

When I first came to Australia about a year ago, I was surprised and unpleasantly intrigued learning that you have to enter into contract.

Where I come from, locking contracts are ILLEGAL - forbidden by the law.

May be this is a good time to rise this issue on a state level and ban service contracts for every single service provider regardless of service type.

After all, the CONSTITUTION STATES THAT I AM A FREE PERSON WITH FREEDOM OF CHOICE AND WILL.

If I am happy with what I get I will bare with the service provider, otherwise I should be able to walk away ans seek better deals.

This is just received in my mailbox

Quoting:
Your Exclusive Mobile Broadband Upgrade Offer

Great news, our new 850MHz Network is now available in your area. The new network may provide you better coverage and signal strength for those with an 850MHz compatible device in a 850MHz coverage area.

To get your FREE Vodafone Mega Modem which is compatible with the 850MHz Vodafone Network (worth $79), simply renew your Vodafone Mobile Broadband contract for 12 months on our big value $39 plan before 31 May 2011.
End of quote

My answer is - HELL NO.

And you know what's funny, my modem is already 850MHz compatible, but it took me 42 f****ing minutes to post these several lines of text.

On Xmas Eve last year, Voda debited over $600.00 from my account for no reason. Took me 3 weeks to get it back over the holiday period. No explanation, no apology, no communication at all. Now, last week, they've taken $1049.00 from my account. No reason, I only owe them $23! Nobody can help me, they deny having received the money and insist I dont owe them that amount!! YES, I know I dont owe you the money so give it back! Nobody in India or Australia cares. I sent them my bank statement and guess what...they deny receiving it so I have to send it again. With 3 kids, a mortgage and about $100.00 left in my account I'm struggling. THEY DONT CARE!! If you are stuck in a contract with this hapless company, DO NOT SIGN A DIRECT DEBIT AUTHORITY! They've taken over $1600.00 from my account with no explanation. And yes, I'm still on hold!!

major reception issues and voicemail received 24 hours later... called to speak to them about the issues and Lara disconnected me twice nice work Vodafone!

I posted the same post for the wrong area. Previously I put "ACT".
My correct area is "NSW". Hence I am posting it again.

I lost reception at Townhall station. I waited for 30 minutes and could not get any reception until I rebooted my phone. When there was no network reception bar it shows "NO Service". It often happens and it is a real pain. Specially when you are desperate to make calls and you get "No Service".

This was really frustrating.

Claims about coverage are total B-shit. In many large regional centres there is simply no V-Fail reception at all. Roxby Downs for example, when I was there in October last year, and too many other towns on east coast to remember. Thinking about buying a flock of carrier pidgeons...at least I could rely on them to get the message trough quicker than V-fail.

Using V-fail for wireless broadband (using Huawei Pocket WiFi). Always shows strong signal (lower North Shore) but drops out regularly and SLOWWWWWWWW. Has occassionally shown fast download but so infrequently it might as well claim dial-up modem speeds, and even that would be an improvement.

Issues with mobile broadband reception

I have had repeated problems with receiving and sending text messages. At one stage I was on the phone to Vodafone every day with a new issue. One day I wouldn't be able to receive text messages, they would "fix" the problem, then I wasn't able to send text messages!

After many phonecalls and my precious time, they are now telling me there is no problem on their end, that it must be the recipient / sender's network, not Vodafone. There are particular friends that am I not able to receive messages from, other days it is just everyone.

I have done the usual "fix" of turning my phone on and off, once it worked and I received about 15 text messages I had been waiting for. Since then, it hasn't worked to turn the phone on and off. I have inserted my Vodafone sim card into my work Telstra mobile, and about 10 messages came through on the other phone that I had been waiting for. I tested it a few times and had friends text me whom I could never receive texts from and it was fine. Over the weekend, the problem has come back again.

I am extremely frustrated at the very least and am seriously considering moving to another provider.

It seems now most times I try to send a txt to another vodafail user, the first attempt fails but the 2nd attempt works, even though I have full service, it takes about 2 mins before the 1st attempts fails.
Why is sending a simple txt now take so long.
On top of this I regularly loose all service on my mb and have to do a full restart before i can use it again...

The service seems to constantly drop out! HELLO!! I want my phone to....make calls!!!!! What a crazy idea. If I do manage to make a call, it often drop outs and sometimes I can't call back as I have NO service. Voicemails never come throug on time - anything from 5 hrs up to 3 days late. Over the Easter weekend, besides the lack of texts, I had no service most of the day and when it did come up, messages were severely delayed - my voicemails didn't come through until after the weekend!! I HATE VODAFONE!!!!!!!!!!!

Central coast is plagued with blackspots, and its very rare to see a 4-5 bar connection. Speeds are very good however, never less than 200KB/s. Pings are shocking, due to wireless backhaul I expect?

Website went down for maintainence saturday night and wasnt up till 9:30 sunday. I needed to make a call but I couldn't recharge.

cant make/receive calls while in my house i have to be out the front and even then im lucky if i can make a call or send /receive a msg ..... BOOOOO VODAFONE MAJJJOR FAILLLLLLLLLLLLL...

I am led to believe that The Big Red and My3 are know one and the same - explains a lot - Not happy with either

I'm supposed to have my monthly spending direct debited out on the 6th of every month. This didn't happen yesterday and I have a terrible premonition I'm going to get double billed (it's happened in the past). So I go to log onto MyVodafone to check if that's got anything. Suprise suprise, it's down, as it has been every time I've gone on in the past month! FAIL!!

People say that when they try to call me, I don't answer the phone. However, the fact is that I did not receive the call in the first place. I am not too sure then where are the calls getting diverted. If I don't answer the phone, at least I will get a missed call notification on my hand-set. But, that too was not the case as there was no notification. Icing on the cake was there was no coverage today for 45 minutes. I called Vodafone and they said that my complaint will be escalated to the technical team, but I will not receive any feedback. To top it all, the guy told me that you may ver well go ahead and cancel the contract if you are not happy with the service. No prizes to guess what will be my next step.
Pathetic service !!

waste of time and money
This web page is not available
The web page at http://www.vodafail.com/pain.php?category=Pain&c=3 might be temporarily down or it may have moved permanently to a new web address.

On $79 Cap, my usage details last month showed $863, but Vodafone still charged me $23.something extra..

I called in this morning to find that the online usage figure doesn't include GST!!!

Which means:

1. My $900 limit isn't really $900!!! If I reach $900 and Voda will add 10% GST in the billing process and the final usage becomes $990!!!!! I can only use about $818 worth of calls, as 10% added GST will make it around $900

2. Their call rates on the website is crock of shit as they don't include GST that Voda will eventually add on top.

3. They really do have bad business model... Of all things, billing should be transparent at all times! Can't show usage of $XXX and add 10% GST in the final billing process!!! And if that goes over the monthly limit, the customer have to pay extra!!

I live in Yass in NSW and have to go to my upstairs balcony in order to get reception. Not happy. I've also noticed several service free zones around town, including the shops. These aren't occasional fails, it's constant.

This is a joke especially when you are running a business from your mobile and you cannot receive calls or make calls !

This is hurting my reputation and i want some compensation... NOT FREE TEXT !!!
Will also be speaking with my lawyer in regards to this and look at the Legal aspect of how to pursue this.

I have call barring activated because i forgot to pay my bill. I just paid on phone and Lara tells me that they're having technical difficulties, could i please hang up and try again? So i tried again and she says you're not calling from a mobile, please hold... that was 15 minutes ago! I just want to pay the bloody bill!

Just when you think they are sorting out issues BAM more F**king issues .. I live in BarBeach Newcastle .. last night missed an important Business call on my phone .. you would think thank god for voice mail ... I have iphone 4 so it stores the number where the voicemail is from .... and guess what i have some one elses voicemail .. where the heck have mine gone

For the past week my pocket wifi picks up full 3G signal in Granville but doesnt allow my browsers to surf. Theres absolutely no 3G signal at all in Cabramatta resdiential area except for 2G and EDGE, who the hell wants to use that?! Sydney CBD theres no 3G signal in UTS, QVB or Hyde friggin park (outdoors gentlemen!). Its sickening to be out of signal when your out in Lithgow and your mates all have raging connections with other carriers and you have NOTHING.

I had been charged for services not asked for,charged for late fees on already paid bills which i had invoices for. Service was disconected for alledgedly unpaid bills,service unavailable after paying bill. Placed on hold for extended periods yada,yada,yada...Not porting number for 2 weeks when trying to escape, considering I wasn't even a vodafail customer to begin with !!
Didn't experience problems with "3" until they were consumed by these unethical bastards !!

Called Vodafone to inform them that my bag was stolen along with my mobile phone so that they could cancel my mobile number. I received a new one but they kept on billing me for the old cancelled number for a whole year. I rang up unsatisfied how they knowingly billed and cheated me. In the end I had to pay otherwise it would discredit me. UNETHICAL CHEATS!!!!!!!!!!!

My wife & I both have prepaid mobiles and continually have calls drop out. Also have wireless broadband which is just as bad .WE have lived at our current residence for 5 years but have only had the problems for the past 6 or so months. Have perservered with the network since the problems started and nothing is or has improved, Sick of Vodafones lip service and definately changing carriers now ,after 10 years vodafone has lost itself 2 more customers.

Dropped 3 calls in the last 15min while I was in Sydney CBD area

I live in Waterloo sydney...I have 3g internet access..are hang on Im suppose to have that.
Been having problem for 2 months now slow speeds drop outs my neighbour who is with another carries has fast speeds Im very jealous "I have about 6 weeks to go and my contract expires if the person at the call centre can speak the queens english I will cancel my relationship with them.

Dont deal with these people they are bordering on criminal behavouir.
Thye take your money for a service that dont work ..thats fraud as far as Im concerned

I am receiving my voice messages a day TOO LATE

I am receiving my voice messages a day TOO LATE!!!!

I have a USB internet connection that isnt working properly. I complained and after working through the workaround options with a staff member received an incident number and told that they investigate the problem and then would respond to me within 3 days.

I received a text with the incident number on it. After 3 days I called and was told to wait another 2 business days. This time I was told that it would take 5 business days for the investigation to be completed.

When I told the staff member that I was recording this on the Vodafail website for a complaint they then ask me for my particular details again so that they could look at my particular account. I complained that I didnt want to keep giving my access details to different staff as I didnt trust their security. I was also worried that now that I had told them that I was complaining I might have more problems.

The staff member insisted and so I gave him my access details. He then just repeated that I needed to wait another 2 business days. He did not give me any further information that was relevant to my particular details so I am even more concerned that he did not need my details but wanted them when I told him that I was complaining.

I am still pay more than 40 dollars per month for my Mobile Modem (6Gb contract x 24 months), when VODAFONE offer that at 29 dollars.
http://shop.vodafone.com.au/modems?id=modems_and_accessories
Unfortunately this is not retrospective and I need to wait the end of my contact in order to have something changed. This is not an honest behaviour.

I got yesterday the new USB Stick Model K4505, software 10.1 as an upgrade for the K3765.
Unfortunately with the new software I cannot set-up any timeframe to check how much data I can still use before the end of my monthly bill period.
This is not good at all.
They are taking advantage of us

1. Constant bad handling -delayed-of text or mms messaging, could result in life or death situation for certain people as unreliable service frustrates information handling. medical or emergency services cannot be contacted in many instances- disabled people need phones and access to!
2. Poor reception- inability to continue or make calls in my location- constant dropouts
3. Very poor wait time for customer service assistance (unbearably long)
4. Rubbish broadband on wireless modem.
5. No follow up for plan-holders with offers on replacement handsets- they do wear out!- what happened?
6. Constantly being badgered to sign again for plans just to get new handset- staff at shops do not understand- we already are customers, and simply want newer handsets not new numbers or plans! pre-pay or existing we only want access to current model handsets - is that too hard?
7. Wait time in most Voda-shops is ridiculous- am i invisible?

I never get reception when i am at home anymore. This is very frustrating, as i can't even do any banking that requires the bank to send me an sms, which is pretty much all the banking i do. And i can't even call up vodafone to complain and CANCEL my contract!!! I work 12 hour days and i don't have the time during the day to call up, the only time i get is when i'm at home and there is no reception here!

I am extremely pissed off, i have urgent banking to do, and i don't feel i should have to drive 10 minutes up the road to recieve a freaking sms!!

http://www.youtube.com/watch?v=306OsChFw0A

Anyone know this guy's telephone number: http://au.linkedin.com/pub/paresh-purohit/2/19b/4a4

This is sad. I am leaving the business in a few weeks. They really had such an opportunity to be the best for deals, service and innovation with the merge.
I am sad to be leaving but can not take the abuse anymore from customers. I know all of you are frustrated and all I would say is try and have some patience when you talk to anybody in Australia as it seems as soon as you speak to an australian after speaking to someone in Mumbai you take out your anger on the person that actually understands and wants to help.
Good luck all and well done on a website that will hold these GM's accountable!

Everything was wrong. Call quality; drop outs; invoices not arriving by email as I apparently changed it; call centre merry-go-round; Lara!!; emails not sending; SMS taking hours to leave a handset; new handset - got a virus; lied about "cooling off period".

But.....

Finally agreed to release from one contract without penalties - had to return new handset, and another for drastically reduced penalty.

Then.....

No satchel arrived to return phone; second satchel requested; two satchels arrived; phone returned; verbal agreement not on record; $2,000 bill; angry customer; phone not recorded as received; helpfull supervisor (in India); Australia Post system confirmed return of handset; returned phone located as received in different system; verbal agreement found and accepted; final bill for legitimate voice calls waived due to further disruption (i.e 1 hour call to complain about $2,00 bill).

Faith restored - will not discount them as potential supplier when they get their mess sorted out.

They know that they have some serious problems, and if you get through to senior people - they seem to do the right thing.

If you are unhappy (as I was), then complain and see what they will do.

Constant call drops, network coverage is horrible, phone internet is less than 10% the adv speed at full connection. Outrages,

I have spoken to the Indian Lara, our call got cut off. She tried to call me back, once and couldn't get through. So she sent a text saying she couldn't get through. Is this Lara bird just stupid ? or is the service level and urgency for issues set to zero ?

But of course, my service has been cut off because I missed a payment by a couple of days and yet I cannot get a slowdafone person to call me and sort out anything.

Email via the official site get the response, "We haven't heard from you again so we are changing the status to fixed"

Fixed ? !!!!!

It's a big F OFF from me.

12 years with them, and the last year has been CRAP !!!!!!!!!!!!!!!!!!!!!

No call whatsoever connects without a reception problem and I live IN THE CITY (Redfern). I call my wife (vodafone to vodafone) and we need to do walkie talkie protocol - now you talk etc - else we get reflections and missing voice. I think I going to break my contract by not paying and let them take me to court. I worked for Telstra for 4.5 years in I.T, there is no excuse. I did NOT sign up to this product and I wont pay for what I got.

I tried to sign up with vodafone, I gave them all the details they asked for, then a few days later I get a credit check fail, they tell me its because they couldnt contact my workplace, they didnt ask for any of my payslips, and when I tell them I can give them more information, they tell me they cant do a credit check for another month...i mean seriously...their online sign up doesnt allow you to give the details you need to give, coz their system doesnt accept it, and then on top of that, they cant even sign up a new customer....i have a credit card for god sake and a car loan, those werent hard at all to get with a stable job...but with vodafone...to go on a plan is totally F***** up and hard....

due to low capacity of vodafone switch causing this problem.

Reception is the major issue.
Sick of having to find a particular spot where I can make a call. And then even once the call has connected, if I move one step away the call drops out!
Certainely not worth the money I am paying monthly for a service I do not get!

For the past one week, my SMSs overseas to Nigeria have not been going through on a consistent basis, sometimes I have to send the same sms 2-3 times and follow-up with a call to the receving party. Each time, deduction is made even when the sms has not been received. What's the point? What's also the point of having to follow-up with a call. Screw Vodafone

I've been with Vodafone for over 4 years, and i started to have really bad reception problems mid last year. It's now gotten to the point where i'm thinking of changing to another provider as my manager at work and other people try to contact me and although i'm in Sydney, apparently i'm not available due to the ridiculous coverage.

My 3 sisters, mother and father are also on Vodafone, when i try to call them, it barely ever gets through. My father is losing business as his clients call and can't ever get through.

This is ridiculous, Vodafone. Do something about it now or you're going to lose a whole lot more customers.

Failed to get my delivery address right, its only the tallest office building in Sydney. how fail can you be.

i've now decided that i'm going to make it my personal mission to denigrate, degrade, malign, belittle and defame vodafone at every opportunity and to anyone who will listen!!

Never had a problem with Vodafone. So I upgraded.
Surprisingly Vodafone kept an old address that I gave on a prepaid number years ago and mixed that up with my recent address that I signed my contract under.They send my phone to an 6 year old address of mine. One and a half month and 15 phone calls later I'm still waiting for a post office in Brisbane to send my phone back to Vodafone. Since I'm living since years in Sydney I will have to wait another few weeks. It doesn't help to tell them that they made a misstake and they have to get their parcel back. I got asked to call Australian Post and order the parcel back to Vodafone. What I did weeks ago.
I have the feeling Vodafone extended their staff with untrained personal and now it doesn't make sense at all to talk to them.

As a small business who works from home i signed up for the biz plan. I live and work in coogee, one of the most densely populated areas of sydney.

my reception at home is so bad i have resorted to skype to make calls. when i call vodafail to complain their call centre can't even hear me and are always saying "hello, are you there, hello"

i intend on asking for at least 50% of all my bills until the network in coogee is fixed. if they refuse i will not pay any bill, leave my contract and send them an invoice for work lost due to their non delivery of contractual obligations.

these guys a jokers.

My Iphone gone faulty on Sunday morning, couldn't hear anything from the headset.
Called the customer service, under 28 days warranty I could go back to the store and swap with new one.
Not knowing that the store that I purchased from is 'dealer' store which unable to swap the phone on the same day (required 2-3 days to check and swap the phone), then I called the customer service back, and he advised to go to the Top Ryde retail store instead and he also mentioned that he will put notes on my account explaining the issue.
When I arrived in the Top Ryde retail store, met with 'not so enthusiast' rep, I told them about the iphone issue, without even hade my iphone checked he barely refused to do the swap as I did not purchase the phone in his store. I asked him nicely to check the note in my account, and I even had to make another phonecall to customer service and again explain the situation. I even asked the customer service to talk to the store rep which did not seem interested helping out 'vodafail' customer.
Then the customer service told me that he had put 'authorised note by the manager' to do the swap, but the 'retail' store still refused with reason that that did not comply with the store's policy (How come they have dual conflicting policy in the Vodafail?). Wondering what the point the customer service putting that 'authorised note' in the system if the store didn't even comply with it??? ... really that Top Ryde Vodafail store sucks big time!
Spent 2.5 hours running back forth between 2 stores and on the phone with 4 differents cust services, I gone home empty handed still with the faulty iphone.
At home again I contacted the customer service, told him everything happpened that day, about rejection and poor customer service on Top Ryde store. He promised me to escalate the problem and get his manager to call me back the next day.
Next day I got the manager called me, he told me that he was going to call the Top Ryde store to let me swap the phone. Wait for 5 mins he said okay to do the swap on that store, but I had to do it today.
I told him that was impossible where I just finished work at 6, as would the store. He tried to convince me if I didnt get there today that 29 days warranty would be void which dont make any sense as I was still under the warranty until the next week, and even more I had tried to swap the phone the day before, so I told him back that your threat was irrelevant and weak.
AT the end he said ok for me to go to the store until the end of this week.

It's been just too much bullsh1t with Vodafail!
ps: TIO will contact you soon :)

Ratshit coverage. If you are in IT join the movement to transfer vodafone sims to another carrier. I did 2 today. Lets hope they feel it at this abysmal excuse for a company.

There is often no 3G access after the hours of midnight until 4am, even though my phone still detects the presence of their network.

I have turned off data roaming on my phone. Yet, when I go on roaming in the rural parts of NSW, my network allows me to use data roaming.

Hence I receive a bill with data roaming charges which I should not have accrued.

I am going to start a sticker campaign, with something like "Vodafu*ked...Infinite frustration" with a nice subverted logo. Run off 1000 for starters and see how we go. You email me your address and I send you a few for your local branch store, car, etc.



Any takers? I'm prepared to fund the whole thing just to do some damage to this bogus company.



Email me to express interest



(Contact details removed)



Don't get mad, get even.

pocketwifi is extremely slow in camperdown. Useless.

I've been with voda for just 4 months. It has been alright. But lately, I'm unable to send msgs n make calls. Then since last week, I noticed I have no signal @ home. Is this normal?????????

I paid my bill 2 weeks late due to being over seas and not being able to get on the Vodafone page.. i was told when i called them that was because they had been having trouble but is now fixed.. then i was told i would be hit with a late fee.. HELLO!!! he just finished telling me that they had been having trouble.. now if this isnt bad enough.. after paying by credit card on the phone.. i was billed twice.. once from strathfield NSW and one from Chatswood NSW..and the second ammount didnt even make sence.. now do you think i can get any one to remove this payment.. NO..would be nice if i could understand some one from there.. and apparently they cant understand my perfect english either.. as they have NOT fixed the problem. damn vodafone...im about ready to scream

a $375 bill after not being able to see my account balance during the whole duration of January to February. and they hit me with big number's when clearly i joined a $49 cap for a reason.

When can I get someone whom I can understand? Every time I ring I can never understand what they're saying.Sounds like bloody gibberish - probably is come to think of it!Never had the problem when Vodafail had account their services in Egypt. And I don't recall any privacy breach issues when they were there either.

I had been trying to clear my backlog of emails and the internet keept dropping out. Gave up and tried to listen to some uni lectures online. That was just as useless. Got half way through the one lecture and it dropped out again. Gave up that and got half way through an article posted online for us by the lecturer and the bloody thing dropped out again!! I just want to stay connected to finish one damned thing.....is that possible any more?

I NEVER get reception anywhere. They make my phone bill the 45$ cap Something like 60$ I'm sick of them and can't wait until my plans over.

I am on a Vodafone Infinite Plan...I could send 1million texts in a day and not be charged any extra than what I already pay. So I find it amusing to be offered free SMS for a day as compensation for the problems of the previous Sunday...that is beneficial to me how ?

web site failed to process paymant - contact vodafone it says .... try and contact vodaphone on the customer service number..... message is "we have to many calls - you will have to ring back"

I currently have no service and have had none all weekend. This does not only apply to my home but also the surrounding areas. Vodafone sent me an email to tell me that I would have free text all day on the 1st of may due to a previous network stuff up but thseems pretty pointless considering I have no coverage. The only thing I can use on my phone is apps and wireless internet. I even had to ring Vodafone on my land line. Absolute joke.

I have a $180 phone Bill!

I never go over my $35 cap and somehow last month I got suprised with an enourmous $180 bill for calls and texts i just couldnt have made! How the hell do i get out of it?!

Thanks to a glitch in the automated recharge hotline, my mum (a pensioner) lost $50 while trying to recharge with a store bought recharge card/bit of paper. She had been trying to recharge with '365 days credit' however the automated phone menu went into a loop every time she picked the option. After several attempts, she hit the wrong button in frustration and ended up with a 30day Flexi plan a day before she set off on a six week trip overseas. She wanted a working phone when she landed back in Australia - she's now lost all her accumulated credit as it expired while she was away. To make matters worse, before hearing her story I had bought her a new Voda branded prepaid as a mother's day gift for when she got back. There is some good news though, I was on the verge of signing up to a 24 month Vodafone contract myself but thankfully now I know better. I think I'm just going to smash the new prepaid, just for the satisfaction of taking one Vodafone handset out of circulation.

welll wherer shall i begin?? well... NONE of my calls AND texts are going through. i have continuesly called vodafone but they simply say they dont know whats happening and they put me through to some other person who has no idea either. then when i argue that vodafone is painfully a regretfull choice for everyone they say sorry andf hang up. im am sick and tired of this.

They have very bad service! which coverage goes from 3-4 bars to no coverage every hour!

The Vadafone/3 mobile text message network just happened to coincide when my parents were travelling home from South America.
With no access to the internet the only form of communication was through SMS.
However, due to the network outage, I wasn't to realise they were diverted to Auckland airport (where they remained for 7 hours) until after they were due into Sydney.
It is impossible to continue to pay for a service that, during times of need, fails.
I have moved on. I have signed with Optus, and am awaiting my payout bill from vodafone/3 mobile. Whatever it is, it will be worth it. It will be a small price to pay to ensure the means of communication are secure during times of need.

I was on my way to an important event and vodafone had failed me again! the only time i actually needed it to work i couldnt send messages or make phone calls. I needed to make emergency calls to my girlfriend as the situation was getting back but still nothing working!! turned my phone on and off about 4 times. i couldnt rely on vodafone she ended up calling me on a landline to get through thankfully!
its no excuse for crappy towers. some people may need this in live or death situations. need to step up their game now!

they are ripp offs and decievers they lie and cant even provide service other than the 3 hour hold i was on today, they sent me a bill for $600 and my bill should be $70. i was told that i dialed 1500 number which doesnt even work? abit weird to call a number and speak for 2 hours to that number when it doesnt even exist or work? and just the recent text message problems they gave customers free texts from 8am to 8pm what about the other customers on unlimited plans how do they get free texts? when they are paying for them as part of their unlimited plans, but both ways they cant compensate those high paying customers, again a falty service prover, a liar, and rubbish alltogether, its funny how they say that they recieve no complaints when you can clearly see the complaints

My internet drops outs constantly. It is impossible to work form home due to poor coverage. I bought the service in good faith that my area Manly was well covered.

Recently bought vodafone pocket wifi and sim from Date Communications at Richmond Marketplace. The owner gave me a micro-SIM which I found later does NOT work in the pocket wifi. I returned to the shop the following day, and was told they do not have the particular SIM card in stock. I demanded a refund and the girl at the counter efused to refund me. What can I do? Not only did the owner lie regarding the workability of this wifi but also stole my money. Not happy Jan!!

I have called customer service weekly to complain about coverage. The just say theycare upgrading the system and I pretty much have to toleratecthis shoddy service for a month. And if I the problem persists ring back in 24 hours so they escalate my complaint. I give up! Its all too exhausting. Is that their intention?

I paid out my contract due to being in what theyat Vodafone would claim to be an excellent coverage area, and had to constantly go outside to maintain coverage, my internet is at best poor, with repeated drop=outs (4th in an hour as I type here) Very poor customer service to attempt a reconciliation with, and on multiple occaisions having to return my own calls, on the worst it was 6 weeks!! VODAFAIL ABSOLUTE!!

the vodafone store at pitt and park street has the rudest and most uninterested customer service staff of any vodafone store i've been to. i wanted to buy the iphone4 on the infinite45 plan over 24 months and i was surprised at what little knowledge the girl at the store had and her attitude showed she wasn't interested in making a sale. i felt i was an interuption to her leisure time at work. i thought about making the purchase online instead but have now decided to look elsewhere to other providers.

You can't talk to someone for more than 30secs without the call dropping off. And remind me again what century are we in?I think my messages can be conveyed more reliably with a pigeon!

I was with Virgin for 6 years, one month with Vodafone and I've had more problems in the month with Voda than I did with Virgin for 6 years...

Calls dropping out, poor 3G connection, myvodafone problems, SMS problems... I must have made over 20 calls to Vodafone trying to get things sorted out...but nothings fixed....

After many many complaints, I had my first bill wavered, next 4 months free..but today i went on to myvodafone to check my current usage details and saw I'm up to $860 but they are going to charge me extra $23.00. I'm on $79 cap and my allowance is $900, so well under the limit. So I called Vodafone this morning blowing up asking why they are going to charge me extra? After an hour, they are putting my current situation under investigation, and given me $100 extra allowance next months...

But I have to say I don't trust them and very thankful that I didn't give them my bank details or credit card details...

In my home I have almost no reception. Not enough to conduct a conversation.
I have called a number of times to complain (when I am in a reception area) and have been hung up on twice and the call has dropped out too many times to count.
I do not live in a remote location - I am in Sydney metro. It has become increasingly worse over the past six months! I have been a customer for 15 years this year and I am changing to another provider and cancelling all my services.

Was a 3 customer 2 year contract no issues - vodaphone bought them no good renewal offers on 3 so i stupidly signed a contract with vphone - network hopeless even in central sydney god know what it will be like out of town v-mail delivery totally random customer service actually ok so far but should I really be on a second handset in the first month....

I am finding that vodafones software suite is falsely reporting epic speed when the truth is it is horribly slow, the suite sometimes reports 1MB NOT Mb, MB while download speeds and ping times reflect more like 20-30Kb's of available bandwidth!!!! i understand vodafone are currently in-broiled in a giant law suit but come on this is just plain lying!

About a month ago, Vodafone offered to take me away from the 3 mobile broadband network onto their own. Being some sort of dual company nowadays, they agreed to cover the contract exit fee in order to suck me into the migration process. I did so and now for some epic reason, I receive some kind of $99 bill from 3 on my credit card. That looks like a month in advance for a service I'm no longer with plus some other hidden fee that makes no sense whatsoever. To top it off, I still have a pending fee in the next couple of days to cover the vodafone bill. I'm cancelling these idiots immediately because I can't get through to Vodafone or 3 help services. The TIO is my next stop. Documents are on standby. This move will cost them a lot more than returning my $99 now.. A LOT more.

MBB is not working at all for the last 2 days. Comes back on for 30secs then gone again for hours. No 3G on our phones either.

constant drops, slow data speeds, non existent 3g access in most of sydney area.

I live in the innner west, previous used optus and always have full bars at my place but with vodafone, one bar or no bar at all. Even when I am in the city, still sometimes just one bar, I get a lot of voice mails since people could not reach me!! I am not even talking about the 3G coverage! Half of the time, no 3g coverage and a quarter of the time is no phone signal coverage! I really want to get out of my current contract as this seriously affect my work and my everyday life. Anyway has any idea of how to terminate the contact with proper law suits?

After 2 years of putting up with dodgy reception in central metropolitan areas, no reception whatsoever anywhere outside the metropolitan, I am glad to say I am finally OUT!!
2 weeks ago I ended my contract and have gone to Telstra. Since then my 3G has been 10 times faster than Vodafone, I have had zero call failures and sms have all sent through without fail.
Pick up your act Vodafone, or I can't see a very long future for you.
MB

My mother had a Vodafone 365 Day Prepaid Account but was disconnected before the 365 days was up, and lost $30 worth of credit.
Also experienced missing and late messages, call dropouts, and messages along the lines of 'The network is currently busy. Your call cannot be connected.' when trying to call overseas.

mobile broadband. there is no 3G signal in my house. it's been more than a week. i have to go to the steet to see where i can get signal. really suffering.

do they think that a free day of txts will make up for not having contact on the 24th over easter?
Think again.

i am on the phone every night and my phone without fail hangs up on the person i just about had enough im not paying 45 bucks a month for conversations that always drop out

My internet started dropping out last Easter Sunday, i rang on Monday and was told it was my computer, I reformatted the computer and installed the wifi back into the computer, same problem, no internet, i rang again, they stepped me setting the wifi to 3G only, pushed connect, still no internet, it seems the 3G internet network is not working, they asked me tobe patient and the issue will be resolved, it's been 5 days now and still no internet and still no answer as to when the network will be fixed, I was offered tonight a $10 credit for the trouble and out of that $10 I have spent $4 of it ringing Vodafone. i was told i could go with another provider for 3 months while they try to get the problem fixed and then come back to vodafone or i could have 25% taken off the next 3 bills but then i still don't have the internet but was going to be charged 75% of the bill, figure that one out.

One representative when i called laughed at me, I asked him what his problem was, he laughed again so i ripped into him and asked to be put through to the billing dept, he laughed again, another representative i was talking with had a bunch of other workers standing near him and they were joking around and laughing and clapping their hands and talking in their language and I could not hear the person i was talking with.....another representative i spoke with i could not understand a word they were saying and thought that it was just pointless and hung up the phone.

Im sick and tired of them saying "Were sorry for the inconvenience this has caused you"....that does not give me back my internet...I have told them I refuse to pay anymore money to them, I have put a complaint into the telecommunications ombudsman but it has to go to level two now as this has become more than a joke and way past failure.

Vodafone has the worst customer service I have ever come accross. if you go into a store it takes forever to get served and half the time they cant help you anyway. Many, many times I rang vodafone for assistance only to be put on hold for ages at a time or transfered endlessly from one person to another, each time having to explain my problem and then be told "I cant help you, I'll just put you through to some one else." Another issue with vodafone's customer service is that 'Lara' freak you have to talk to at the start - what happened to having a real person?? Why would anyone want to speak to a machine??

I could go on forever about vodafone's terrible customer service, but it just makes me angry thinking about it. For the rest of my life I will never, ever use vodafone again - they are completely useless and a joke of a business

Vodafone used to send me email bills which I could pay online. When my credit card details changed their website never let me change the card details, when I logged on and filled out the information it would not go past the save details page. Then, when I tried to pay on their website it would do the same thing. This made it difficult to pay my bill as I had to do each one by Bpay instead of direct debit. When I got my final bill and tried to pay it via Bpay the payment was repeatedly rejected beacause I apparently no longer had an account with vodafone. I tried many times to pay the bill and in many different ways (credit, bpay etc). Whenever I called to get help I was put on hold for ever and when I went into the shops they were unable to help. In the end I managed to sort it out, but it took forever and I was never offered any help from vodafone to solve the problem. Now that that contract is finished I will never, ever, under any circumstances use vodafone again. They are a complete nightmare to deal with.