HAHAHA WHY DOESN"T VODAFONE JUST GIVE UP!!!

AND WAY DOES OUR GOVERNMENT SET UP A WATCHDOG BODY SUCH AS ACCC TO SIT ON THEIR ARSE AND DO NOTHING ABOUT THE 12,000 PEOPLE COMPLAINING ABOUT A TELCO!

FK our Government is SHT. I'm contacting all TV news stations tomorrow to get this story run against Vodafone and Gvt.

I phoned customer service only to be put on hold for nearly 3 hours ( which i took photography evidence ) I explained this to the spokesperson only to be told " you will get 25 % of your currant bill " I then asked how much is my " new " bill ? Um sir I have taken of $ 15 .00 that's right fifteen dollars !! Now you do the math - a bill of $ 225.00 at 25 % discount does not equate to $ 15.00 off my total bill , I then asked him again ? his reply -please sir can you tell me how much this total would be ? That is nothing to proud of Vodafail.... Ohhh Vodafail you're done it again

I phoned customer service only to be put on hold for nearly 3 hours ( which i took photography evidence ) I explained this to the spokesperson only to be told " you will get 25 % of your currant bill " I then asked how much is my " new " bill ? Um sir I have taken of $ 15 .00 that's right fifteen dollars !! Now you do the math - a bill of $ 225.00 at 25 % discount does not equate to $ 15.00 off my total bill , I then asked him again ? his reply -please sir can you tell me how much this total would be ? That is nothing to proud of Vodafail.... Ohhh Vodafail you're done it again

In regards to Vodafone's alleged data breach.. DON'T BELIEVE EVERYTHING YOU READ! I've yet to hear of any specific breach but rather for the potential. Vodafone keeps customer info on internal systems that can be accessed via an online web portal called siebel with usernames/passwords that staff are authorised to use, and has done so for many many years. The only way for this to be illegally accessed is for an individual staff member to give out/sell that username/password. The system is secure but is subject to the human element. Vodafone is as secure as Telstra which uses the exact same system and procedure and they have many more customers, or any online system that requires username and password.

Half way through a conversation approximately 60% of the time the phone call drops out and it sounds like Yoda from Starwars is taking over.
In relation to the latest allegation I checked my credit card today to find 2 transaction not authorised be me 1 rather large both totally unexplained transactions from overseas somewhere, credit card now canceled but can't cancel license plus other details if this is another Vodafail what a mess!

iPhone 4 on vodafone/3 would be great but gets no signal at home and variable signal everywhere else expect under a phone tower. iPad on Telstra prepaid and perfect signal. Why oh Why did I ever leave Telstra.

I received a text with necessary information on Friday. Problem is that the text was sent to me on Tuesday!
Not happy with reception from home. Others in my house on Telstra and they are crystal clear. Contract handset packed up after first year so now using another that I didn't get from Vodafone. Six months left on this contract if I can't get out of it. Never again Vodafone....never again. going to investigate the breach of privacy now. Not good

My son moved from the gold coast to karratha W.A. in October 2010 with his 3/vodafone phone - he was told he would get reception there. Drop outs were huge and he had no alternative but change to Telsra because he was chasing work and could not be contacted. He was told by 3/vodafone they would only take out his repayments monthly because he was still under contract for the phone and no charges would apply for phone calls. He has just been slugged almost $600 from his bank account which now leaves him with almost nothing. He had no prior warning this would happen and has only worked 3 weeks since 9/10. On contacting vodafone, they were no help. Their website shows you get cover in Karratha but that is untrue. That is the reason he had to change.

Reading reports online about how Vodaphone has breached its privacy policy with the access of customer personal and financial details outside of authorised personnel. As a Three mobile customer (using Vodafone network) I contacted both Three and Vodafone. Both state that Three accounts and Vodafone accounts are different (although reports on whirlpool suggest it is planned to merge them in future). Does this mean Three mobile customers are unaffected?

I have been a customer of Vodafone since 1999. For approximately the last two years, the customer service has been appalling. I have one year remaining on my current contract and I am looking to cancel this contract. I travel a lot to see my family in New South Wales. A majority of my trip, I do not have coverage, despite being told by Vodafone for several years that "it will be up and running by....". I had an incident with a snake this week on my return trip home. Had anyone been bitten, one of us would be dead. I spoke with Vodafone about this on Friday and they apologised for the "issues I have in my life". I now have to speak with the "Network Team" for them to confirm that there is no coverage in the area where I travel before I can cancel my contract without incurring any cancellation fee - funny that, considering I can't get through to this Network Team. I have today attempted to send an email but the "email form is currently out of order".

im currently un employed and if had three call from employes last week which droped out which make me look bad it makes it hard to run my life

I purchased my new Iphone 4 on a $79.00 plan from Vodafone only after the map showing the coverage area was highlighted blue meaning a standard reception in my local area, but surprise surprise my new iphone 4 may as well be a paper weight as there is little or no coverage in my home and I'm stuck with a 24 month contract which is useless as I need my iphone at home for work and for family medical reasons.
So I think Vodafone should cancel my contract or let another carrier take over my plan so I can use my iphone the way it is supposed to work as I don't think you should be charged for something that doesn't work.

I'll skip my sad sorry details because it will just be more of the same complaints already experienced by 1000s of unhappy vodafail customers.

This company is too arrogant by far. They are only interested in ripping people off as much as possible without caring for their customers or delivering anything like their advertised services.

To try & fix the complete f------g mess they caused with my wireless internet I went to get help from their stores & was fobbed off totally by 2 of them. Tried various " service" "help" (vodafail's key word for we don't give a shit) numbers & reached India, which was no help just more frustration with an Indian accent, after waiting in queue for hours being bombarded with recorded vodafail lies about their so called services. Called their robot Lara, the most frustrating experience of my life & finally was transferred after 45 minutes to an Aussie accented young man who unfortunately copped my whole torrent of abuse regarding the shit company he worked for. Turns out he had only just joined them & was thinking of quitting. This young guy assured me that he would sort out the mess for me, make sure I wasn't charged (for services not provided) & cancel my account. He ended the conversation by saying that if by chance I did receive a bill (for the non services) I should take it to a vodafail store & they would sort it out for me.

If I have to go back to a store & start my battle with vodafail again I will make sure I'm carrying a baseball bat & if I get the same runaround as I did before I'll use the bat to smash anything with vodafail written on it in sight.

These people must be sent by aliens from outer space to wipe out the human race by getting us so frustrated we will self destruct from the stress.

Why did I have to find oyt about the release of personal information from a news site and not them.
The release of this information is a potential financial disaster for customers.
I quickly logged into Vodafone to send an email asking if my information was released and to cancel any authorities.
Their email contact form is temporarily out of order!!!!
What a joke

I live in area (Buccan 4207) where vodafone's website show's its reception is available, but there's nothing around 99% of the time. (not even outside of the house, where i have to walk around looking for signals) only 1% of the time it worked.

BE CAREFUL..1512 is not accurate !!! Having been overcharged twice I contacted India and I was told "1512 is only a complimentary service" and meant to be a "guide only" and may be "more than 3 days behind" !!! Same applies for the data usage via the MyVodafone website..I get the feeling that its designed this way so that customers continually go over their caps and get slammed or pushed into higher caps !

Unfortunately both my mobile plan and mobile broadband are with Vodafail. At this stage I'm used to the poor coverage, slow speeds and drop outs. However I've noticed lately that information given by 1512 on credit and data used is not accurate and when the date approaches for the day my credit resets their server always seems to be down or I can't log on to check my usage. This has happened the last 2 months and as a result my usage went over and I was charged and extra $200 for excess use !! When I contacted 1555 they said that 1512 is "complimentary" and only a guide !! If we can't get accurate information on monthly usage how on earth are we expected to follow our usage. It just seems too convenient that this happens every month....has anyone else had a similar experience ?

I've had my contract in place for 8 months. for 8 months I've had NO internet access through my iphone, unless hooked to my wifi at home, calls that drop out, and when I try and call Vodafone 1555... well lets just say I'm yet to be connected to the service centre.
I'm paying $79 a month for a glorified ipod and I'm not happy.
I've tried emailing them (which now seems to be unavailable!) and have never received a response.

I'm tired of Vodafone. But I can't even get through on 155 to try and get out of my contract.

I ordered a phone from the online store on the 16th NOVEMBER, they said they were in stock and I would receive it in 4 days. I never received the phone. I called Vodafone, waited on hold for an hour, and had a lady tell me "she didn't know, and maybe it will be there on Friday" I called again a week later and was given a consignment number for Australian Air Express, I called them the next day and was told that the phone was marked as "return to sender" on the computer and it never left the airport. I called Vodafone again, to be told that they didn't know why (after trying to prove that I never received the phone, that is), but he promised me it would be in my hands in no more than 5 business days. Those 5 days came and went, I called again, waited on hold again, told my story to 3 people again, and was again "Promised" that he would call me back in 48 hours with an answer as to where my phone had gone. Again, those hours came and went, I called again to be told that I would have to cancel my order and then re-order the phone.
I thought stuff that, I won't do anything....but a week later I got a f&*king bill from them, for $90!...I had opted for a direct debit option as payment! So of course I ring them up and again wait on hold for over 90 minutes, got passed on to 6 different people, and got talked into giving them one more chance,and my phone will come to me in a week, and that he had canceled the bill and direct debit order..... Its now been 2 weeks. My account is due to be debited on the 12th Jan, and I just know it will be.....
I cannot believe how they have f*&ked this up so many times. I find it very hard to keep cool everytime I ring, I know its not their personal fault, but they have no clue as to what you have been through, and to repeat your story to so many people. And them to have something go wrong EVERY time! It is somebodies fault....
I just want my contract terminated. I want to know that money isn't going to be taken out of my account, and I will stick with Optus.
This has been a balls up of epic proportions. I find it hard to figure out how ANYONE manages to get a vodafone phone, when they have screwed me over
about 8 times... F&#k you vodafone!

Further to my post below (11409) the reason why I rang Vodafone customer service in the first place was because I would send a text and the recipient would get about half a dozen duplicates and I would get charged for every single one. I would also get up to 30 'reminder' texts a day to recharge. When I complained about that, the person said that 'it was the system there was nothing they could do.' Jesus Christ, well who designed the system? Robots from another planet?

I'm so sick of waiting on hold for over forty minutes every time I need to chat to customer care!

Hello everyone,
I was a vodafone pre-paid customer for years until about 3 months ago when I switched to Optus. At one point with Vodafone, I spent over three hours a week (at over an hour each) on hold with 'customer service.' In one week, I was booted out of the queue by failed reception three times after being on hold for an hour. After that horror week I said 'F THIS' and switched to Optus. I haven't looked back. When you ring Optus, you actually get a person to talk to and I have never spent more than 2 minutes on hold. They also take the time (even up to 30-45min) to talk you through your issues and ring you back when they say they will. Vodafone is the biggest fail in history and I hope they go bankrupt NOW. God, they fail so hard.

Just received a call back to my mobile after waiting 1hr for return call. Asked if I was paying for call, YES. Please call my landline, very sorry sir that number is not working, tries again, sorry sir still no dial tone etc. Please call my mobile then. Ring, Vodafone here, what is your concern? No internet coverage, no phone service, calls drop out, security breach?, Sorry sir that is a rumour, okay so can you explain my coverage issues? We need to check the setup of your Apple Iphone, tries landline again and it mysteriously works now :-( I explain that I have to use 2g to get any coverage for phone calls and it still drops out. Cannot connect to the internet, when I do it is that slow that sites/pages drop out. ABSOLUTELY PATHETIC. Well sir all we can do today is escalate this problem to check your area (home), what about where ever else this happens? should I call every time? I dont think so. I ask again re security breach and get transferred to customer care? haha wait time is 40+mins and no option of call back. Service? is ridiculous and after previous issues with Vodafail I should never have signed with them again. There certainly wont be a third time. Tried to send email via Vodafail's website and guess what? sorry to inform you that page is offline. No service, no customer care and no coverage, what the hell do they think we are paying for?

Vodafone had been great for me until they merged with Three. I had just left Three, but joined cause I had heard of the great customer service at Vodafone. At the start, even though there were some glitches (ie: Blackberry Storm), I was looked after and had ready access to a customer service rep who could help me.

My contract ends soon and that impression has steadily decreased. I lose reception in town, I leave a city and completely lose coverage, I spent 2 hours on hold recently, only to get transferred again.

I know where I won't be signing up with soon when my plan renews.

the two houses on either side of me an i have barely 1 bar of 2G reception let alone the supposed 3G we are meant to get in the middle of suburbs! 2 mins to the CBD & we get NO RECEPTION. I've been told from vodafone "tough luck you must be in a black spot" & have been told my only option is to buy a repeater station .
Calls repeatedly drop out, no matter wher i am or calls just dont connect.
Repeatedly i'll get disconnected from the network, albeit that im showing full reception & its only if i turn my phone off & on again (once i realise this has happened... several hours later) & then get all my voicemail & sms for the day.
ive been stuck in my contract for nearly two years & have had to put up with this for too long. my contract is up in 2 months & I AM OUTTA HERE!!!

I live in a metro Brisbane suburb, and yet reception sits between 2 bars and zilch while at home(iPhone 3GS). Calls drop out and people on the other end often cant hear me. Texts are frequently undeliverable, MMS's generally turn up weeks late and sometimes not at all. The 3G data rate is atrocious, and I though I'm paying for 1GB of data, I'll often bail to my home wifi because the data is so SLOW. On top of all this, I see Voda's massive privacy fail in the news.

TLDR: NOT happy Jan!

I signed up for mobile internet, to use on a visit to Qld.
It is so slow that I can't even download simple text emails.
I haven't been able to use this product and had to pay for a service from another provider.

paid for a pre paid top up online through there website , it directed me to a pay pal account , never received the top up , took 2 trips to there store 4 phone calls to customer service with no help at all, ended up getting a refund thru pay pal 4 weeks later & cost me $1 to withdraw from pay pal , GOOD CUSTOMER SERVICE VODAFONE, have since disconnected my internet connection, next will be my phone

Very upset with Vodafone as i can rarely send messages, picture messages are almost impossible to send, Almost every call of mine drops out which makes it even more frustrating because i got a new iphone 4 and i am getting angry at the horrible service that i cant even enjoy my phone anymore. The internet is extremely slow if i wanna use the internet i have to use a wifi, but in that situation a computer is almost always around so my phone seems to be useless with Vodafone.

I live in the north brisbane area (less than 5km from the city) and I hardly ever have full 3G service available. The service is never full in my house and most of the time I need to walk outside to have clear coverage on the phone.

When I stay with my g.f who lives 10km from the city it struggles to receive 1 bar of 3G and most of the time will be on 'edge'. How hard is it to received clear coverage? I travel frequently to the Sunshine Coast where I don't even bother going onto the Internet as the service there is extremely poor.

My most recent frustration was standing on a family members back deck in the stafford heights area during a phone interview and my phone dropped out twice, it's a complete joke! Now I read that Vodafone has been hacked and customers personal information is available!! How much longer can this go on for?

I sit here typing my vodafail experiences on telstra wifi as I don't think my Vodafone service will work for me :s

Fixed the mess due to a router. Don't have a LAN just a router that will let ONLY my two laptops connect to it, anyone else with a different MAC address is wasting their time. For a Man in the Middle attack to be successful, the ISP has to be conned into believing the hacker is me. I have to be conned into thinking I'm connecting to the ISP when really it is a hacker. Check if this is the case on the dos command prompt line or in a bash shell in linux type arp -a or arp -g. If any computers or IP's are there you don't recognise, you've been hacked.

I have a Vodafone contract for 24 months with an Iphone 3GS. I think I only have about 9 months to go on it now. Despite the fact that I get abysmal reception in major shopping centres such as Chermside at times, and cannot get receiption at my parents place in Brighton, because there is no issue with my reception at the place I reside when I signed up (Zillmere), I have no recourse to exit my contract. I tried to look up a web site when on the move yesterday, to no avail. Every time I unlock my phone after going for a drive, I just see "The mobile network is not available"... seriously not good enough guys. I have 1 gig of data a month, and anywhere I try to use it, it is unusable. People use their own wireless network at home, so kinda useless to use it there.

I carry a personal vodafone mobile and an optus work mobile in many areas of North Queensland. The service for both of them is fairly dismal once you leave any major town or city. I think web-sites like this are great to let these companies know that just because we don't chooos to live in a capital city our calls a re less important. The vodafone 'dropping out' issue seems to have improved lately.

I have experienced nothing but unusable slow data on my iphone 4, which is all over south east queensland. I am continually rebooting my phone in the hope it helps but never does. In some locations every attempt to call shows call fail, and has 4/5 bars of service. not good enough

Poor or no reception almost every where I go

Signed up for a 48 month vodafone plan in early december. Received the first bill a day or two later as they discussed with me in store. I had opted for the bills to be emailed. I go to pay the bill using their online billpay option, get all the way to the end of the procedure where i receive a pop up at the top of the page, sorry for the inconvenience but we're unable to process your request at this time and for me to call their 1555 number. So, as I am keen to pay my bill and not incur any late fees I dial this number, to be cut off repeatedly. I have gone through this entire process about 4 times now, and still haven't been able to pay my bill. Received a new one on top of that yesterday. I think I will be paying a store a visit as this is just ridiculous. I work hard for my money and can't afford to have it go towards late fees due to someone elses stuff up. Kristy

I have have had a 3 phone foe years & ever since it was taken over by voda phone i cant get reception where i live & i used to be able to get it all the time, so i have asked about it & been ignored , i had to buy another phone. i have a heart condition & dont need this crap

I want out of my contract. Poor service, and now my personal details on the web. I am sorry Vodafone, you do not deserve to operate in Australia.
http://www.skynews.com.au/topstories/article.aspx?id=562010&vId=

if the latest news is true (vodafone and 'OUR' personal details available over the web) where do 'WE' leagaly stand ? can we exit our contracts due to this ? or are 'WE' trapped in contract while our personal details are there for everyone to see/use/abuse?

Vodafone Security Breach... another fail... Hope I can get out of my contract.

I was a loyal Vodafone customer for 14 years, even rung by them on numerous ocassions and told they considered me a 'VIP Customer' (what a joke), when late last year my automatic direct debit payment failed for the first time. I was away on holiday at the time and within 2 days they had completely barred my service. Even their Customer Service admitted I had an excellent payment record. It was the last straw for me and I finally gave up and have since switched carriers.

I also just couldn't stand 'Lara' anymore who could never understand what I wanted. And what security is it when you have to speak out loud all your private security PINs and codes for others around you to hear ? Management decisions by idiots. I won't even start on the endless unproductive calls I had to their Customer Service centre over the years.

Bye bye Vodafone, you deserve all the pain you're getting.

I moved to Rockhampton from N.S.W. Central coast. I have gone from ok coverage to nothing at all and they wanted me to keep paying my bills for a service I was not recieving. I went to the TIO and they told me I had to keep paying my bill. I want to get out NOW

no coverage, drop calls

No service, never recieve messages or calls, cant ever call out, just shit!

I have a tower 1.7 kms from my house to the east and another tower 2.8 kms to the south of my house yet when I activate my cell info display it is connected to a tower 17kms away from where I live, no wonder I get no reception at home, but if i go 200 metres down the street it tunes into a close one !!! Why is that Vodacrap ?????

Pay $50 online today to get my favorite fone unlocked from Vodacrap only to fond out the unlock code doesnt work, mongrels took my money tho, tryed unlock code twice, now to scared to try it again incase my fone is blocked completely, This happened once before with a different fone and I was told I would have to send it away at my expense to have it unlocked and there was no guarantee they could unlock it anyway.....

I have read about many people wanting to leave but are contracted and state that when it's expired, and they avoid termination fee's they will leave.....DO AS I DID AND LEAVE NOW. Contact your telecommunications ombudsman. THEY CANT KEEP YOU CONTRACTED DUE TO GROSS INCOMPETENCE. Your entitled to leave now with no fee's incurred

1. First a positive note. Vodafails primary DNS server listed in many connection software programs HASN'T WORKED FOR MONTHS AND DOESN'T RESPOND TO PINGS. Shows you what a pathetic ISP Vodafone is! Now the better bit. If possible change your DNS servers to another ISP's or OpenDNS. The combination of Google's DNS 8.8.8.8 8.8.4.4 works well with Googles Chrome, probably because they are on the same network [Googles]. But don't everyone do this or the servers could be overloaded leading to similar problems as VFail's. Ping iinet's servers for instance or other ISP's and pick the fastest. Chrome is a leaner faster browser than M$ IE.

Now to the dishonest deceitful part.

Vodafone urged customers to take up online billing a while back and I did. BUT
any payments other than my regular monthly payment were not transferred across.
So payments due to excess usage were not credited. Even when I went into their store at Westfield Carindale (ground floor), the Manager tried to bully me and didn't think there was anything wrong with the fact that ON THEIR SYSTEM one screen showed I owed ~$59 while another showed I owed ZERO, [which was what the situation should be]. Now you can't access your bill history and they are going on the online accounting system, meaning that they will assume I haven't paid when I had. Fortunately I have bank records and printscreens to back up my case.

Geez, even the 'Salami' scammer only took a 1c from everyone's bank account, not $60!!

Any professionals out there I suggest you ask for compensation with the lawyers for the HOURS, DAYS you have spent WASTED ON THIS USELESS ORGANISATION ESPECIALLY THE CE0 AND MARKETING LOT! AT THE HOURLY RATE FOR YOUR PROFESSION.

i was a vodafone store manager until the merger with 3 when i was made redundant along with hundreds of other employees. the area surrounding my store had pretty shit coverage however i was constantly told by higher ups that new towers are almost finished in the area and that coverage would improve greatly. so i told this to my staff and customers thinking it was true and we signed up a lot of customers. these towers were never built during the next 2 years before i left and i had a lot of angry customers coming into the store calling me a liar. i felt bad because i screwed a fair few people over and ended up costing them money to cancel their contracts (i did manage to get a few cancelled for no charge thanks to tio lol) anyway the main point i want to get across is that most of the time the store staff are getting told info that is not correct and passing it onto customers thinking they are doing the right thing, so go easy on them its probably not their fault if they b.s you.

I had to convert my three pre paid number into a post paid one. I had to call them for 3 times to put this through despite of clearly giving them all the information they need the first time. Mostly for reconfirmation.
Everytime I called the transfer of service department it would take over 30mins to get through firstly.
The final time they told its all gone through now and should take be fine post the midnight.
Today I realised I am not able to make international calls and when I call the post paid number it says "you are a prepaid number, cal them" So I called the TOS dept again to ask them what they had done yesterday.

1. It took me 60mins of HOLD to get someone on the line on a SAT eve. Considering it was weekend had expected it much lesser.
2. After all that wait, The guy was not cordial at all and was wanting to rush through my call and finish it off.
3. Kept on arguing with me that it takes over 24hours to get through the change. I told the application went through on Friday noon and its Sat Evening. After which he clarified that its 24hours from the midnight the change process kicks in. Nobody informed on this originally.
4. Kept on pushing to wait for over another 4 hours and made it look as if I am rushing into this.
5. Didnt ask me if there was anything else. Ended abruptly by saying thanks for calling 3 and dropped off the line.

This complaint has to do with their customer service. After buying the new Desire HD I wanted to use my old phone number from Optus(L) and the Vodafone employee said no worries. So we went through all the form etc, no worries. I leave the store and after the expected change over time of an hour my new phone still has no reception. To cut a long story short, I have no visited this store 5 times in 4 days and still can't use my phone. Thats ok Vodafone, I didn't want to call my family anyway...

I purchased a mobile broadband plan and modem from Vodafone at the end of Nov 2010. When I got it home, I had internet reception or pages loaded after waiting for 5 minutes. It took me 5 days of continuous calling/getting hung up on/visits to the store of purchase to get a refund and cancellation of my plan. HOWEVER. it didn't stop there as I received a bill for December. Further phone calls and visits to store and I was finally informed that all fees were waived and plan was cancelled. Then today, january 8th, I received ANOTHER bill! I am really starting to think they just enjoy wasting everyone's valuable time.

I recently moved and could not obtain Vodafone coverage, when I tried to contact them (using a friends phone) about having to change to another provider in order to use my phone, I could not get through, was put on hold, was cut off after being put on hold repeatedly...I wasted hours of my life that I will never get back! I went to a Vodafone office and they also had to call the central line?? Eventually I was told that I had to pay an early termination fee because Vodafone don't provide coverage - I live 30kms from Brisbane, the state's capital city!!!
The Aussie Cricket team are obviously with a bunch of losers...maybe Vodafone should spend their money on their network coverage and operational call centre instead of corporate boxes....

I sit here in my room, with my E71 on Vodafone's network in my hand, and I get absolutely no signal at all. None. I step outside, and sit barely one meter from where I was on the other side of the wall and I finally get one bar of signal but even that doesn't last very long. If I head out into the middle of the road in front of the house, stand there and hold my phone straight up into the air and in my hand on a slight angle I can get a great signal, but unfortunately this makes me susceptible to a sudden car run-over.

I have Cover Me mobile insurance and have had to make a claim. I did everything by the book; made a claim via telephone armed with IMEI numbers etc.. everything good so far, good customer service and helpful advice.

Then I'm directed to hand my handset in to a Vodafone store - let the fail begin:

The store is Queen St Mall in Brisbane, QLD. I have to wait for 30 minutes before I finally get served by a young rep. He's not apologetic, more annoyed by the fact I want to make a claim because all he says is "why what's wrong with it?". Two things here: 1. I've already made an approved claim so just get on with it and 2. That's hardly the response I want to hear after waiting so long to be serviced.

He starts filling out the necessary forms to no avail - the store PC is taking too long, a problem apparently solved by going 'out back to the office'. So he slinks out of sight into a back office and leaves me waiting. This is when my attitude goes from 'lol what can you do' to boiling point. While he's out there reps keep moving in and out of the back office to get handsets for new customers. Through the thin gap the ajar door makes I see about 4 reps all sitting around fax machines, PCs and the lunch table laughing away. They may well be on their lunch break but when the guy who's filling out my app is among them it just makes it look like he doesn't give a fuck.

So I finally get to leave the store, my poor excuse of a temporary replace phone in tow (a Vodafone 736). But whatever, it's a replacement and nice to have a phone again. I make the journey home, plug the phone into the charger since it wouldn't turn on earlier due to flat battery - oh no wait it's not a flat battery, the replacement phone is faulty. Another adventure to the Vodafone store tomorrow. Yay :/

hi
i worked for vodafone - i just quit 2 days ago
got a new job for allphones, & if anyone comes in, guess what hahaha im never going to rcomend vodapoo, ill be avoiding tham at all costs, even if a customer wants a vodafone sim or anything to do with vodafone, ill direct them in to a much better comopany

I recently went on holidays to 1770 in Qld. Absolutely NO reception. Not even a single bar to receive texts. On top of that we were stuck there in the middle of the flood waters, with no way to contact family to let them know we were trapped there, or that we were ok. On top of that I have calls dropping out constantly (in Brisbane), and often I have friends and family tell me they've been trying my mobile constantly, although it doesn't even ring.. Vodafone you suck!

vodashit!!!!!!!!
wheres my return phone call you assholes >:-(

i lost over 30,000 dollers becuase of vodafone.
im a personal trainer (very successful) & my clients couldnt contact me - therefor - no work.
thanks vodafone - your so awesome, pffff
time to make a claims case to take them to court i think

Vodafone are absolute crap! i've been with them for about 6 years now and i've been experiencing problems with reception! everytime i call someone they either can't hear me properly or it cuts out and most of the time when i send txt msgs it gets sent twice when i've only sent it once! The worst mess i've been in so far has just happened recently where i've got a $149 cap from woolies and i've gone home straight away and pulled it out of my wallet to recharge my phone credit, i've pressed 1# to confirm my voucher number and for some strange reason they've directed me to vodafone call centre, i've explained to them what happened and the operator has asked me the voucher number as well as the serial number and it turns out that the voucher was already being used!! What the....??? i've gone back to woolies to complain abou the problem, they've checked it on their store camera's and so have I to make sure this lady hasn't picked up a used one off the counter, it turns out she hasn't. I've gone to ring vodafone again and complained and told them I was going to change phone companies if they didn'tn give me my credit and they said there's nothing they can do about it and all they could do was give me $50 straight credit!! GET STUFFED!!!! I'm now with Optus and so far so good!!...

today i decided to call 1555 to cancel my contracts, i am on a unlimited cap so there for didnt reall care (& knew i would be) how long i would be on hold for but here it is, ready..... a pathetic 3 hours & 33 minutes,
What a absolute joke, now's here's the rest - while i was on hold i watched inception - the whole movie!!!! & went online to try & get a email of some type to contact them to complain & cancell my contracts, what happend? ohhhh yeah shitty vodafone disconected after 3 & a half hours of waiting....
THEN the internet drops out twice.....
i finally go back on line & went to the complaints section & what does it say? WE ARE CURRENTLY HAVING TECHICAL DIFULTIES lol whata absolute joke.
im a MMA fighter & a current QLD bodybuilding championship attendant, & to be honest i reall am contimplating driving to vodafone head office & starting a lot of trouble in the offices - if you know what i mean,
but all i gotta say now is FUCK YOU VODAFONE - you are pathetic & need to get your shit together befor your employee's start getting the blame & getting hurt.
oh & i went in to a vodafone store @ helensvale & all the stupid bitchs did was give me a 1300 number that did nothing lol...
oh my god i swar if someone doesnt contact me & cancel my contracts free of charge im going to flip...

was in the middle of surfers paradise at midnight and i couldnt even make a call to my friend. we got separated a few hours earlier and i was meant to stay at a hotel with him and some friends in a hotel. i couldnt call to find out which hotel so long story short i ended up catching a cab back to my house in brisbane which cost $200. i sent multiple texts that my friend received the next day. FML

We live in North Lakes QLD, 25km from Brisbane City (not central QLD).10year old suburb that is exploding in population and has 13000 people now and is expected to have 25000. Vodafail has never had good reception. We have both mobiles with Vodafone and wireless broadband. We had contunial drop out and nil service with our broadband and eventually got is disconnected but had to wait out our 12month contract. We have now served 18months of a 24month contract and we are soooo done.
We reported bad service levels and recption to the North Lakes store on several occassion and throughout this period and of course no action. Went back recently and got given a phone number - 1300650410 to get our phone disconnected. Called 10days ago (60mins on hold) and they took all details and tried to say the coverage map says its okay. Well from India it would look good but how about you come stand in my loungeroom and make a call. Continuous drop out, nil service, missed calls, late voicemails and it goes on. They said they will investigate and get back within 72hrs. 264hrs later and guess what? no call! My wife called today at 1530 to see what was happening, 30mins to get hold of someone, then 5mins to go through notes. They acknowledged there was a technical issue in the area (really!)and they would be upgrading the area. They told us that 4yrs ago when we moved here. Transfered to cancellation department where she was onhold for 2hrs. Phone call was answered and immediately cut off. Called back, waited 30mins, spoke to another peron, explained I wanted to speak to someone now and not be placed on hold again, so I was put on hold then transferred to another line that rang and rang and rang for 80mins. Meanwhile my husband called them at 1830 tonight on another phone. My wife is still holding and on the phone since 1530. 30mins later my husband got "Shakeil". Obviously blew my stack at him and explained the events of today and last week. He was very very sorry! and said he would have someone from the cancellation team call me within 24-48hrs... Well Shakeil, I have heard all this before. He promised he would email the team leader direct, send a text message to my wifes phone(which has no reception) confirming the call back booking.... I can tell you know we have never ever been so angry, frustrated and annoyed in all our lives. Thats about 5hrs of my life that we will never get back. This has led me to consume upwards of 5 beers so far tonight and waste a crap load of money on calls waiting to be answered.
I hope Shakeil can live up to his promise, cause if we don't get a call in 24-48hrs to approv the cancellation of our service, there will be trouble!

Missed calls that go straight to message when phone is not in use and in range. In addition missed call and new messages come through anytime from minutes, hours or not at all. This is the same for text messages. Problem is I now know it is a one off and I have no confidence in my calls/messages getting through. I just call another user sitting beside me and the call went straight to message also text same person and some 1 hour later still no message. This is a case of what I do not know might harm me ie. what have I missed that I am totally unaware of?

also again wanted to complain about LARA oh my friggen god i just want to slap her so hard if i see her, boy does she get me wound up. she doesn't understand anything i say, if i say what i want she gives me all these other stupid options that have nothing to do with what i want, it's only when i start talking in jibberish that i actually get somewhere! and now they have this press 1 press 2 carry on, so you follow the prompts and press the keys only to end up with a dead end hang up please try again. that's it this website has wound me up i'm canelling vodafone phone and internet tomorrow and telling my boyfriend to cancel too and we are going telsta. EF YOU VODAFONE

am in qld, must of accidently clicked NT

anyway, also wanted to add, when i ring vodafone to tell them i want to up my monthly charge because i'm spending over and they are charging too much for extra calls, after being on hold for far too long a lady answers and tells me there is this new plan of $49 or whatever it was for $500 credit!!!!!!!! so for their new customers that just sign up they get $500 for their $49! and ME who has been with vodafone for past six years ... they don't bother to tell me about this amazing new plan!!!!! ROAR!!!

I have a blackberry service through a Vodafone powered service,and its up about 10%. I am in brisbane and south side, watching the icons, and all is see is edge and gprs. Rarely do I get Blackbeerry coverage.
I rang Vodafail serveral time,s no calls back, just excuses.
It would be more sucessful to have two tin cans and fishing line strung out.
Not what I signed up for. "Fit for the purpose", no way..

I have now been on hold with Vodafone Customer service for 3 HOURS AND 10 MINUTES!

FOLLOWING IS THE CONTENT OF AN EMAIL JUST SENT TO EVERY VODAFONE EMAIL ADDRESS I COULD FIND FOR COMPLAINTS, PUBLIC RELATIONS AND MANAGEMENT:

"MY VODAFONE NUMBER: (0410) XXX XXX

Sirs

I dialled 1555 from my mobile in order to have a member of the Customer Support Team reset the password to enable me to log on to My Vodafone.

I HAVE BEEN ON HOLD FOR 3 HOURS and 15 MINUTES and just get a voice periodically telling me to "hang in there. We'll be with you very soon!"

When I did speak to Customer Service yesterday afternoon I was told the Vodafone Systems were down and inaccessible to carry out my request and that I should "call back in 24 hours".

It is out of frustration and desperation that I now send you this email.

I ask that you note my utter disgust and contempt at the poor level of service that Vodafone is providing to its customers and should I not have received a text message containing a temporary password allowing me access to Vodafone on line self-service features, I will cancel my subscription and forward the email to all national press agencies., It is with regret that I contemplate this step and also ask that you note that I herewith reserve my rights

Yours faithfully"

I am (was) a very long term Vodafone Customer who up until approximately 12 months ago was reasonably content with their service. I accepted poor coverage in regional areas and was constantly assured every time I took out another contract that 'the network was undergoing upgrades and would continue to improve'. It has since got progressively worse and is now completely unreliable and for the most part, unusable.
Living near the Brisbane CBD I now suffer continuous dropped calls, 1 bar of 3G (if I'm lucky), sporadic and poor data downloads, late SMS or voicemails, poor battery life due to continual network searching and an Iphone that works wonderfully as an Ipod and media device. It certainly doesn't run up a huge phone bill as it is spectacularly useless as a phone.
I also have a 3G mobile broadband USB device that has failed to work at all in terms of receiving my supposed 3Gig of free data per month. After numerous complaints and the standard 'technical investigations' Vodafone agreed to reduce my account by $10 per month after it admitted I lived in a poor reception area (7 kms from the CBD on a hill????).
So now I have a 3G USB device that serves nicely as a paperweight and an Iphone that I can listen to music on.
I now have to rely on a Telstra prepaid (a common theme from others on your website) to make calls. My constant complaints to Vodafone in relation to my phone reception was constantly met with the advice 'Switch your phone to 2G'.
If I wanted a 2G phone I would have damn well bought one. I paid for a 3G service and I don't have it. However their complaints system is so poor, wait times are so long, and requests are met with vague and generic 'investigations' or 'transfers to another team' that their expertise in bureacracy and spin rivals that of 'Yes Minister'or a team of spin doctors on Red Bull.
I contacted Vodafone last night (3 separate calls with an average 40 minute wait time) and advised I was cancelling my service. I was offered the same...wait for it...'technical investigation' (read stalling tactic)and advised I would have to pay the rest of my 18 months of payments (nearly $1200) to be released.
I am now working in direct support of the Queensland Floods in a senior planning position and my phone is critical to my work. I now have the phone switched off and transferred to another phone in order to ensure I am contactable.
I intend to pay the full amount as I am sick to death of dealing with customer service and their mythical 'technical investigations' (you don't need to be a communications engineer to determine that the network simply can't cope with so many smartphones competing for bandwidth)and leave in absolute disgust. Evidence will suggest that a bad customer experience generally results in advising at least ten of your friends of your experience. I intend to tell as many as I can to steer clear of this network as it continues to offer cheap deals and handsets with minimal or no reception.
I have contacted Australia's largest Telco who are very happy to match Vodafones price and guarantee the quality of their network. They also offered an incentive to transfer (they must be doing a roaring trade) and expressed they are dealing with many Vodafone customers who have given up in sheer frustration.
I am now nearly $1200 out of pocket and disgruntled with exceptionally poor serice and coverage. Quite simply I have had enough and will never go back to Vodafone.
I sincerely hope many others are released from their contracts, I have chosen to give up rather than spend my valuable time battling a huge corporation.
Incidentally I am more than happy for anyone from Vodafone to assess the veracity of my complaints and view for themselves the poor state of reception in and around Brisbane (not forgetting the national highway system, regional areas, inside buildings and in full view of Vodafone towers). I doubt however, that they will and fully expect the customer service offer of a 'callback; in 24 to 48 hrs (again a familiar theme on your website)will fail to eventuate, as will my 3G reception.

I just got a mms that was sent 6 days ago just then as I had to turn my phone on and off to get reception,,, but that was not the reason I wanted to comment.
I am practically in the middle of Brisbane (Highgate Hill) and for the 3 years our company has been with vodaphone we continually get drop outs and all the time cannot get reception from the top of Highgate Hill, Go Figure.
That is not the worst of it but I have not the time to complain any more so I will change out Companies mobile phone service provider over. It's been to long and without this website I would never have bothered, thanks for giving me the jolt to do something about it, my staff have been complaining for a while now.

Going onto the website, try to log on, fail to get on. Why?.... I don't know my mother maiden name!!!!! WTF!!!! Its the same name i was born with!!!!! F@#$%% C@#$%!!!!!

Came over to Brisbane and Gold Coast with 2 iphones & purchased vodafone SIMs to avoid extortionate roaming data costs. Got a great deal ( I thought the included 3 gig of data for a month) They could have offered 30 gig or 3 meg - cause data just own't work after 6:00 am till 11:00 pm. Voda NZ had similar problems in the big cities ( yes, we do have one or 2), but they appear to have fixed it. Strangely, a day trip to a very busy Byron Bay in NSW saw the phones perform flawlessly, but, the minute we were back over the QLD border, the data just kept timing out!.

Maybe you could Vodafone AU borrow some request some engineers from their Kiwi counterpart to juice up their network!.

GoodLuck Amigos- I'm back to the land of the Long White Cloud & working mobile data on Sunday

Trying to cancel my contract early last year, was told they would wave the cancelation fee with approx 3 months to go on 24mth plan. But, 13 days to go (yes, i waited this long!) now tell me, at Loganholme store "The're unable to help me with anything like that." Phone "LARA", then spoke to Lester in India, then put on hold for an hour, the handset goes flat!!!! Phone 1555 on mob. Speak to "LARA" again on hold for 20 mins, then tells me "Line fail, please call back." Then hangs up on me?!?! HUH!!!!!!!

I don't get texts, my calls drop out, my voice mail messages don't come through, I switched this feature off - only for VP to turn it back on again. Grrrr. I am still on hold....

Mobile reception constantly dropping out and voicemail messages come thru days even a week later.

i was assured i was 'smack bang in the middle' of the coverage area after raising concerns about previous coverage in my area when signing up to vodafail for the first time. i am only 5km from the brisbane CBD and i have NO SERVICE at my house, and my ability to use my alloted 2GB of data is so non-existent that on average i use about 150MB a month becuase it doesnt work at all most of the time. vodafail waved my first bill, and gave me $50 a month off until it is fixed, which i am assuming will be never. i would prefer to pay the full amount and get the service i signed up for. i would never have left telstra if i had any idea vodafone was this bad.

I went ahead with Vodafone 3G broadband, living in a major city - Brisbane, I didn't think it'd be a problem. It used to work ok and then all of a sudden one day I'd be getting 0 mb activity. It's been like that ever since Called up and complained and the issue was raised to the next level. They called me back 2 days later just to tell me that there was no coverage in the area and that I should go get a refund. In Brisbane?? Really?? Time to change to a new provider...

The company itself i find helpful and friendly but the coverage is pathetic. Lately i have been able to connect but it keeps going to HSUPA or EDGE not 3g, half the time, well probably most of the time it wont load anytthing, it logs onto my home page and dosn't let me do anything from there, keeps saying diagnose connection problems etc etc, internet explorer cannot display the webpage etc etc, i am sick of trying to pay my bills online and they dont go through because service drops out in the meantime, and i'm still being charged for my time while it's not working.... grrrrr it's soooo annoying! PLease fix this darn problem now, PLeeeeeaeeassse

Have had 2 phone numbers with vodafone for more than 12 years, still have reasonable service.

BUT ordered & received a new wireless modem after being convinced by voda to change from 3 & being assured the service would be better as well as also assurance that voda modem would work with 3 Huwei D100 wireless router. They sent me an invite, which basically said if I changed to them they would promise me fantastic service ---- what absolute bullshit!

Installed voda's software on 2 laptops, absolutely no improvement in service speeds (ran both companies side by side) & the voda modem does not work with the D100.

Vodafone goes out of it's way to piss customers off. I rang the "help?" number & talked to Mahmod in Mumbai, who after going through the heavily accented intro bullshit about wanting to give me the finest personal service told me straight up his training did not enable him to answer my queries.

Went online to voda site & via countless windows until tracking down the email "help?" address, which reads that due to technical problems they don't have email???? WTF?

Rang the computer voice number, which is a total customer piss-off.

If I can't talk to somebody when I'm not satisfied with a product 5 minutes after installation they can go f---k themselves!

Just putting everything back in the box to take the crap back to the nearest voda store (as suggested on the back of the instructions). Not expecting any help, I'm going there to return the crap for a refund.

All, an article penned by Tony Boyd, page 52 (back page) of todays AFR will be of interest to you all.

The internet goes soooo fucken slow I pay top dollar for my Iphone plan and cant get shit. Screw u Vodafone I might change to someone else.

Told have perfect service when signed up. Run home internet business, internet vital. So many times last year service just goes. The year before was ringing Vodafone almost daily!!! Server went out for hours at a time. Spent so much time and money on the phone to them!!!! Sometimes when travelling, no service at all!!!!

After running out of my current plan, Vodafone sales reps tried to resign me for another 24 months. As I was caught off guard, I accepted a new contract with them, only to fill out the cooling off form and post it back. My parents live in regional NSW and we I went to visit, no reception the whole time I was there, (didn't seem to be a problem for Optus and Telstra networks). Anyway after cancelling within the cool off period and switching to virgin, I have now been sent a $600+ contract cancellation fee, as well as charging me for a whole months service. As if!

I'm actually with 3 and they've been very good - until the last 12 months. Perhaps Voidafone is the evil twin? But I shudder to think what will happen when they fully consummate - I suspect WE 3 customers will be the ones who will be screwed. I am in the middle of my 2nd major dispute with 3 over handset issues in the last 12 months, the first one a DOA that took 12 months to resolve.

Their call centre times aren't too bad and most of the Indians speak better English than most of the people in AU call centres - I assume because you only get the job because you are proficient in the language - not because you'll scream "discrimination" if you can't speak English intelligibly.

The problem is that there are less people with delegated authority to fix things now. And a VERY OMINOUS SIGN - I found out yesterday that their "Customer Relations Team" no longer exists. I suspect Voidafone needs 3 more than 3 needs them, but I bet the lowest common denominator will rule the day.

I'll probably have to take an early upgrade to fix my handset issue (though TIO is tempting) but I'm only going to take a 12 month contract and would recommend all other 3 customers do the same if they must renew.

I live in Kangaroo Point on the river, a stones throw from the CBD and am constantly out of service. I live on the top story of our unit complex and have calls dropping out mid conversation. The internet on my iPhone is constantly dropping out and I am often unable to send text messages. The service sits on one bar even in the CBD and whenever I go into a vodafone store they tell me that there is nothing they can do and I should call the 1555 number which I am on hold on for hours. I was also using a USB Internet stick which never worked. When I complained about this, the vodafone store gave me another stick which didnt work either. I am sick of this poor reception and consistently poor service in store. I don't like dealing with people over the phone. Whenever I have a question about my contract or account I am also referred to the service number. Also make sure you are all checking your bills thoroughly as I have been charged for sending texts to the same number that I was having a phone call with at the exact same time. My room mate is also with vodafone and has the exact same issues.

there is a long list of issues - however just then a had full reception (3g included) in the centre of brisbane city - tried to send a text message - and got the dreaded !!!! had to turn my phone off and on to send it not the first time not to mention calls thats a whole different story something needs to be done we are locked into these contracts and the service is not satasfactory we should get a release.

Have been trying for 2 days to talk to customer service....poor connectivity, always busy holding for an hour....when I did get through..forwarded to people that cannot help me all I need is a replacement phone as mine got wet and died, using the wifes to try and get hold of someone...been to shop in hervey bay, they are not interested just keep telling me to ring 1555 customer care...as soon as my contract ends vodafone can shove it where the sun dont shine
Irate customer...Qld

I used to have good signal strength at home, but over the last couple of months the signal strength at home has degraded to almost nothing. Still get OK strength in other places. Have tried contacting Vodafone, but they claim the problem must be my phone.

These 10,000+ consumers demonstrate a total failure to perform by VODAFONE so WHAT IS OUR NATIONAL WATCHDOG DOING?????? Wake up ACCC & all our State Govt Consumer Departments!!! What the hell do we pay you guys for but to protect us from parasites like this ripping us off on a massive scale. If VODAFONE were a small car yard they would be on 60 Minutes same day and have government ministers shaking their fists but somehow there are 2 entirely different sets of rules. But listen to this.... ACT NOW OR WE WILL SACK YOU ALL..... What other product in the marketplace is allowed to make consumers pay more BY FAILING TO PERFORM?????? mmmm... the banks come next ok!

Have tried to get in contact with customer service 3 times now and there is only so long you can wait on a phone. Today i spent four and a half hours on hold. First call i was on hold for 2 hours and had to hang up as i had to pick my wife up from work, then the second call was 2 hours and 52 minutes and that was as long as i could wait. All 3 calls i didn't even get to speak to an operator. I have all this on video and have had enough!!!

Had to disconnect and reconnect 30 or 40 times just to load one page. Now to cancel the service.

(PERSONAL DETAILS REMOVED) , this guy is the "customer Service Director of Voda Phone - what a monster customer relationship stuff up he is at the end of on this unmittigated mess , where do you go from here - "British Leyland" , "Fawlty Towers" , not even thy could attract the 9000 people who look to sign up a class action against Vodaphone.
Your front line staff look "battle worn" and this sits squarely in your lap - Do you have any thing positive to offer

I'm out of the mess but vocative was the first contract phone I got which was the 3G iPhone launch, I was 20 mins from Brisbane cbd and was lucky to get 3G, I also got wireless broadband with them too, after a few months I was fed up with the poor service and took me 2 months to have my contracts released, I've been with Optus since and on new unlimited iPhone 4 plan, never had better service with any other provider. Vodafail!

I have been with Vodafone for 9 years. I used to live in regional QLD, and reception was never any problems. However, in the past 6 months, reception even in the heart of Brisbane has been intermittent (in particular, data connections are terrible).

Over Christmas I drove north for 4 hours, and actually visited the house I used to live in. Both my wife and my phone had no service, and a friend of mine who used to work for Vodafone who lives nearby told me that he changed back to Telstra (who he hated with a passion) for that very reason. I had two pockets of reception in the town, and nothing during the 4 hours travel time between.

I am glad our car hasn't broken down on the highway, we wouldn't have been able to call for assistance.

I also have a problem with their billing. Quite often the bills I receive are for different amounts, with confusing explanations provided if I call.

Recently I got rid of my N97 mini (Voda's flagship phone for a while, which turned out to be a god-awful piece of rubbish... couldn't even make calls on it most of the time) and moved to a Desire HD. Voda tried to hit me for the early termination, but I complained and they 'lessened' it somewhat. When it came time for the direct debit, this amount exceeded my credit card limit -- I couldn't get through to anyone on the phone, and to this day I am still unable to sign up to MyVodafone, it sends me a temporary password which does not work (Voda tell me "We're having problems, please try again next week" every time). So I was unable to change my direct debit details -- so they sent me a text saying that my debit failed and to call them. I finally got through to someone that same morning, and arranged to have the amount deducted from my bank account. It seems they have no problems helping you out when you owe them money. Anyway, lo-and-behold I get my next bill and they slug me with a $20 'dishonour fee'. *Sigh*

I hope they get their act together very quickly, since my family all use Vodafone.

My Partner and I have long been happy 3 customers. Recently, when his contract ended, he went into what used to be the 3 store (now covered in vodafone signs) and requested to renew his contract with 3. they said this was no longer possible as 3 was becoming defunct in 2011 (and which I later found out was a lie.) One of the benefits of 3, and the reason I signed up was the free calls to others on the same network, enabling me to avoid costly interstate calls when I wanted to speak to my family. Once he moved over to Vodafone, I was charged for all calls made to his number! I went and inquired at the vodafone store, and the man i spoke to rudely stated I should have realised i would no longer get free calls as 'technically' im not calling 3 anymore! I thought seeing as they forced my partner to move over, and Vodafone now owned Hutchinson Australia, they would continue this service! explanation please!
I'm also unimpressed with the lack of information to customers re: the switch from 3 to vodafone. Shouldnt vodafone have informed all 3 customers we would eventually be moved over to a vodafone service! I've never had a problem with and was just going to stay with 3 and then eventually get moved over to vodafone, but after being referred to this site and reading some of the drama's, I think I'll move to Telstra! Im sick of Huge multi-national corporations ripping off honest everyday people!Good work Vodafail for allowing disgruntled consumers to voice their opinions and illustrate ways of getting out of these contracts!

I live in Brisbane...and still I have no reception ever...well sometimes I get one bar. GRRRRRRRRRRRRRRRRRR

I can not get reception from Vodafail when sitting out the back of my new place yet I can see the tower from the front of my place, on the top of a hill no more then 5kms away.