40 minutes ago I rang vodafone to lodge a complaint about my service etc. The lovely lady Lara, told me it would be more than 30 minutes.. Ok fine fine, 40 minutes later Lara calls back,"I will put you through to someone now", music begins playing I am waiting 3 minutes later the call dropped out on me. So now I call back and ask Lara to call me back again.. If it happens one more time I think I am going to stick pins in my eyes.. This is crap, I can't even connect to an employee without the call disconnecting.. *bangs head against the wall* thanks a lot vodafone!

I have been with 3 network and all along (joined wiht 3 nearly 2 years ago) the reception was fine till last 2 months wheres my signal reception dropped out few times in a day. I received my text message a day later and familty and friend can't get through to me. What going to happen if the call is important?? Maybe is does not important to Vodafone but for us as customer, IT IS IMPORTANT. Without us as customer Vodafone can't exist as we pay your wages and YES thats including you Vodafone/VODAFAIL CEO!

3g reception is junk. i got better reception out in Tawonga than i do in my house in Albury. phone calls are rubbish; sometimes they cant hear you when you are talking but you can hear them fine and calls get dropped
multimedia messages say they are sent but they rarely get received.

I'm on the $55 p/month post-paid sim only plan... when i signed up it was 500mb of data a month, now it's 1Gb, not only did they fail to tell me this but when i rang customer service (after waiting 25mins) to get it upgraded... THEY SAID THEY'RE BUSY AND WOULD DO IT LATER?!?!?!?!?!?!?

THEN, I got a bill saying I owe them $172.80 for this month because of excess data usage. WTF. I figured it's just because they hadn't added the extra 500mb yet... then i look at the bill for when i supposedly used so much data and what do you know, THEY HAVE ME USING $25 OF DATA ON A DAY WHEN I WAS ON WIRELESS ALL DAY!!! and more data used on days where i was working all day and had my phone off... I don't have apps that use the internet that much so how about Vodafone stop MANUFACTURING my bills. These lies are bullshit, and i'm not paying that bill, not with all the dropped calls and late texts etc.

VodaFAIL.

I'm so sick of having to call people back because my phone doesn't ring, or drops out. I work right next to Central Station in Sydney, in the middle of the City, and it seems my office is a black spot.
Even though I'm on a $69 Cap, I always go over it because I pretty much have to return every phone call I receive.
I hate Vodafone, I've never been with them before, had always been on postpaid with my own phone and within 3 months of signing onto Vodafone in Nov 2009 I became quickly disgruntled. I complained to all my friends who were using them and they said it had gotten worse over the years.
I will cancel my contract as soon as possible.

Was trying the use the net on my mobile whilst in bondi last night, and it was struggling so bad.

Internet seems to work great for 5min, then stop for 2min, then start again.

I had a 2 year contract with them starting 2008 and had an iPhone. Since day one I had no msgs or calls being received on time. I would receive voicemail the next day and msgs 2 dys later. I raised the issue and for six to 8 weeks I had no response. And even though I paid for extra warranty my phone was not fixed. I raised theissue and they blamed the iPhone and told me to buy another phone and they will credit the amount paid to my bill. ( aka make advance payment on my bill) I said pretty much go $&@! Yourselves. So then they gave me a new contract and new phone. That I cant seem to get out of! Unless I pay off the remaining amount on the renewed 2 year contract. :(

Firstly,I got charged in my first month, and incorrectly I should add...too scared to call customer service as this would mean an hour waiting time...I'd rather pay the incorrect bill amount than wait for customer service.

Waiting for over an hour for customer service!!!! I know its a free call but I'll never get that hour back it my life! I actually hung up and tried at a different time only to waste another 40 min of my life.

Me & my wife's mobile coverage, particularly in our home is terrible. I can rarely have a conversation on the mobile as I cannot hear anything & eventually the line drops out. I have the expense of calling the person back on my land line.

Incoming calls rarely come through & generally go straight to voicemail where thereafter I have the expense of calling my voicemail & then the expense of calling the person back on a land line.

I can receive SMS messages hours after the person has sent them. Similarly when I send SMS messages.

This level of service (or lack of) has been going on for months & I cannot continue like this.

I have emailed vodafone about this issue & they replied with an auto generated email response saying:

Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population.

I live in Kingsford in Sydney (2032), 5kms from the CBD. Their response doesn't cut it.

I have also previously called Vodafone & they initial call, I haven't heard anything back.

Phone calls drop out
Delayed SMS
Poor website- could not update my details through their website
Lara is very annoying
When I tried to upgrade my phone (ie spend more money), Vodafone staff had no idea.
I use my phone for business, I am self employed.

I thought I had heard the last from these tools when I went through the TIO and was released from my contract back in November, but no they are still sending me bills every following month.

Divert to voicemail always comes back on despite being deactivated ... As a pre pay customer this means you have to call 121 and pay to retrieve messages ... cost me over $30 this month.

No coverage for months/no action taken as ordered by TIO to contact me for a resolve.
Calling TIO again to report no Voda contact to me.
Looks like a dissolved contract tomorrow!
I wonder if they'll want my iPhone back?
If so it will go back to them in a coffin!

I had a Vodafone contract for broadband and couldnt get any signal in Bridge Street, Sydney CBD. The freakin CBD. Everything was patchy outside of the CBD and nothing existed in regional NSW.

Ditto for phone calls. I gave up and moved to pre-paid with another carrier . . . for the fun of having vodafone I paid over 2k in costs . . to not use the service or make calls / internet as the service quality was terrible.

The customer service staff were quick to tell me I needed to pay out my contract to get out of it . 2k down the drain all up

Every time I tried to call Customer Service, I was put on hold for over 30 minutes, listen to boring boring song on loop, and then when you think that there might at last be a living person at the other end, they cut you off. So over the last 1 month no resolution to my problem...
and trying going to their retail outlets is also hopeless... there at more 3 staff and the Q is maybe 6 to 10 people....

So it's wait, wait, wait till you drop!

If you go to a town called Gloucester take some kids walkie talkies as they will be more useful than your mobile phone if your provider is vodafail!

I just posted this on Vodafone's blog page.... they pushed me over the edge today. I hope they burn in hell...

I have been a customer for the last 3 years. For the first 2 years, I used to tout your company as the best phone company in Australia, with the best plans and great customer service. I cannot believe how far you have fallen in the last 12 months. Continuous call drop-outs, inability to access the net almost all the time, blatant (and proven) lies from your customer service teams, massive bills despite being on a 'cap plan', reneging on insurance claims by coming up with absolute bulls--t reasons for not paying, regularly being on hold for over 30mins when trying to get someone on the phone (and then having the line drop out when they finally do answer, as somehow I've been connected to the wrong department despite pressing every button I was instructed to and they need to 'transfer me'), being cut off for unpaid bills despite the aforementioned calls being made specifically to try and pay said bills, being told by some fool in India who does not give a rats arse about customers, that there is no way they can connect me with someone in Australia to discuss my problems (bloody cowards that you are). Well I have had a gut full.... I am leaving to join one of your competitors. I am going to tell everyone I have ever known and everyone will I ever meet 'NOT' to go near your company. I am joining the class action. I am going to post this letter and many more on Vodafail.com.

YOU SUCK.....

I have constantly having poor coverage... That was not part of my contract with vodafone

Vodafone is the worst company i have ever dealt with. i ordered a htc desire hd 2.5 months ago and still havent recieved it, despite calling 6 times.
im currently on hold trying to cancel my order but have been passed around on hold to three different departments already.
oh, they also had no trouble in billing me each month for the phone which i havent received, depite me ringing them and telling them not to.

My phone dropped out constantly and had no service when it went to the 3g network. Despite hours on the phone numerous suggestions the phone still did not work. So I changed networks to 3 what a joke now the same problem since Vodafone took over. I will be looking at different networks when my contract ends.

Hi, can you run a poll on how many of the listed complaints are iphone users. I had iphone with vodafone and experienced all the current issues, i changed to htc and all problems gone...

I just got my iphone 4 as upgrading. HOwever, they wrongly charged me for around $750 as the purchase of the handset. I realised this issue right after i saw this ebill. same old story. aftetr tried over 20 times of the custmer service line. I went to the store at the wynyard. 3/vodafone one. I told the female assistant about my story. She explained that she could not do anything to fix it (which is acceptable to me). and added that I should be billed like that ...that is nonsense. Even if u open the website, you will clear see this particular iphone 4 plan is free charge for upgrading.

I AM SO DISAPPOINTED AS SHE IS ' PROFESSIONA'--SHE knows better than me.

BUT laterly i called line, finally, got through. The call centre staff admited the issue, remove the debt.


Assume ppl in my situation believe in THAT assistant 's HELP and do nothing. Then they have to pay the 750 for someone else's fault.

terrible!!!!!!!!!!!!!!!!!!!!!! the wynyard 3/vodafone store!! terrible !!

calls constantly drop out
calls go directly to VM without ringing
VM's can take 12, 24 hours + to be received
cannot get coverage when travelling ie Central Coast, Regional Vic, anywhere on the Hume Hwy
cannot get data coverage in multiple places.

mesages delayed by 12hrs + .. newcastle nsw. rang vf got told it was faulty sim ... done the same thing with new sim

I have been with vodafone for 15 years..that makes no difference to them these days...customer loyalty. They never used to be like this...obviously the CEO's are getting greedy.
I purchased an iphone in March 2010 with a 2 year contract. It is my business phone. all the issues I have had, like dropping out, can't hear people, when I hang up the phone freezes, a lot of the time I have no reception whatsoever..I live and work in Randwick. The whole thing is crap and the worst thing is I can't compalin about it and don't know how to...because they don't answer the phone...and if after a 30-40 minute wait..they answer...the phone cuts out and no-one calls you back. I am in full support of any action against Vodafone, has this all happened because the CEO's want to cut costs and make more money themselves whilst we all suffer?

I often receive voicemail messages hours, if not days, after they have been left. MMSs are also frequently delayed to my phone. I work in Blacktown South and once I enter the carpark I lose all reception for my working day [8 - 9 hours].

can't get reception, calls fall out when in the car going under a flyover, or just going into our apartment; we have to sit on the balcony to be able to talk on the phone.

Haven't had the call dropouts, however the call quality leaves a lot to be desired. on top of failed product launches (Win 7 Phones as a case in point) I can't see Vodafone getting my continued patronage.

My friend smd me 2pm and i got message 10hrs later.

I changed jobs last October so had to get a new plan. When I signed up with vodafone I SPECIFICALLY asked about coverage for my street as I had previously had poor reception with optus but good reception with Telstra. The shop people showed me the green coverage map but I asked them to ring vodafone about my specific street. The response was First avenue in Jannali is sweet, no problems at all. The reality is service alternates between one bar and no service. Every call drops out, I have missed jobs,it has cost me money, it takes up to four days for text msgs .... In short my vodafone mobile is unusable at home.... Yet they say this is "sweet" .... It is a downright lie!

My daughter, a long term Vodafone customer is holidaying in Melbourne (in the city) just tried to ring us in Sydney re sister in law who is very ill with cancer. After 7 drop outs had to resort to finding a pay phone. What's the point of paying for a mobile.

I have been with Vodafone for quite sometime now. They ar so dodgy in their billing . Here's how.

I am on a Cap plan with XXX$ amount of credit given to me each month. It is supposed to get updated at 9 pm everyday so that the customer gets to know how much more credit is remaining. By the end of my each month vodafone stops updating the call credit, in this way they keep you under an impressions that we have still much of the credit left and we still keep using it. once the bill cycle is done we realize that its already above the cap limit and vodafone puts you a huge bill. I tried contacting the customer service they say its a system error only for one month ......now this has bee4n happening for close to 12 months. Its absolutely Dodgy

Was very cranky to find that my mobile got no reception in my local shopping centre, where my friends mobile (Telstra) worked perfectly.

Is it just me, or does anyone else think that Vodafone PREPAID is overpriced. (on the 365 days). You get no free text or calls, not even Vodafone to Vodafone is free on the 365 days plan!!!!!!!!!

3 dropped calls in a row while driving - 1 to parents & 2 to clients.
What did I expect? The usual drivel so I don't even call these days. It can't be great for a client to hear "Sorry if I drop out, I am with Vodafone."
Their reply "Oh - I understand. That's OK."

It's now hit the masses...

I used to think Vodafone were totally in tune with customer's needs, not the case anymore. When you visit them in shop for assistance, you know that there interest is elsewhere, and only receive basic assistance. With my Nokia N97 I was told I shouldn't have bought the phone, that it was a dud and the iphone would be a better choice. They were the ones that said it was a good choice in the first place.August 2011 and I will be on the lookout for a better carrier/ deal. This will be the first time since 1997 I won't be with them.

I used to be a loyal Vodafone customer. I've been with them since the 90's and i'm afraid i have to start looking for a new provider.
Here's my tale.

I picked up an iphone 3GS particularly for 3G data access and particularly liked the fact that Voda offered free tethering so i could use it as a 3G modem when i am out in the field. Data has never been particularly fast, but i wasn't concerned. Since about mid 2010 though, data access on my iphone has been extremely slow and sometimes non-existent. Complained back then, no outcome.
September, went to NZ and used data to get Ski reports. The data access was much better there, and i used a fair bit. Happy to pay the bill, but got a call after i got back telling me i had to make a part payment on my phone bill to cover the excess. The operator was rude and persistent, quoting contract clauses to me. Naturally i told them to piss off and i paid it on my normal bill date. That made me angry. I got an apologetic phone call a week later, but the guy still wanted me to pre-pay. Ha ha very funny.
A few weeks later in October, my wife had a baby. Out of 30 SMS's that i sent after the birth, 5 reached their recipients, so a lot of my closest friends were put out when "i forgot them". Data access still slow, useless most times. Missing and late voicemails, SMS's etc. Complained again, was told it was my phone.
Shortly after, i dropped the phone, it broke so i claimed on insurance. Relatively painless process, except the store refused my request for a loan phone (even when i pointed out the ACCC finding) and it took a month to come back as a refurb unit. Lucky i was able to borrow an old phone from a mate. Interestingly, i had the same problems with voicemails and data once it came back Now, the phone has failed within the 3 months insurance warranty. Won't power on. I've made calls to Marsh (Voda insurance), the Voda call centre (useless), and 3 trips to stores and everyone is bouncing me to someone else and won't take the phone. One of the stores even bounced me to another store because they had no logins to their systems due to the 24 hour password changes after the privacy leak. Not to mention i can't get my bills from the links they email me so i have no opportunity to check them. I was charged a weird amount last month and i can't see the bill to make sure that i'm not being overcharged.
Another interesting thing is that the guy at the store i was last at mentioned that if i turn 3G off on the iphone, it works better. Isn't 3G kinda the point of a decent data network these days?

So, i think the TIO is my next stop. I would rather allow vodafone to sort this out, but they don't seem to want to and i can't think of anything worse than to spend another 2 hours waiting on hold again.

When all you discruntled VF customers port your numbers out you think you will be problem free? HAHA we will see. Telstra used to be the devil, now VF, look out Optus your next. Ever tried to use Optus Mobile internet ANYWHERE? FAIL! Have you had a problem with telstra and tried to get help at you local Telstra Shop? FAIL? There are 2 sides to every story. So keep on whinging on this cleverly named site but in 6 months time it will mean nothing. A drop in the ocean. Do you know every VF store/dealer is still connecting an average of 120 new customers each month despite the negative media attention. I wonder which provider will be next? Sign here please ;)________________X

I am currently 18 months into a 2 year contract for mobile broadband (the USB stick modem). Up until 2 months ago the system worked very well and I was happy with it.

However, the internet is now constantly dropping out and disconnecting as well as being very slow when it is connected.

I approached the Vodafone dealer who signed me up and requested early termination of my contract with fees. They indicated that they cannot terminate contracts and I would have to phone the call centre. I suspect this is to delay the termination so that they can maximise their trailling commissions.

Dropped out phone call and delayed SMS
I live on Fairfield East

My Blackberry had a fault. It overheated (so much that i couldn't hold it to my ear) and then the screen would go blank and the system would hang. I called Vodafail a dozen times as my phone was in warranty. I went to the vodafone dealer and after much hoo haaing about get your invoice, other paperwork etc. (to throw you off track) they point blank said, take it to an independent mobile shop and get it fixed. They even had advertising flyers of the mobile shop like they were sending business to them. The mobile shop said it would cost $250 to fix. I promptly disconnected my vodofone plan and switched to Telstra!!! Sorrry vodafail.... you really failed! Not coming back to you again!

Im still waiting for the day i make a phone call that does not drop out!

My really annoying issue with Vodafone is that I have sent text/MMS messages to local friends less than 50km away, and they either receive them a day later, or when I send a picture message, it fails to send, so I delete the unsent message from my phone, next thing they receive the message 4-5 times. This has happened with both text and picture messages. I have also sent text messages to my family to pick me up from somewhere and the message has not yet reached them, due to my coverage being so low (I am in Sydney metro area) so I have to either use a payphone to call instead. Usually around 5-24 hours later, they then receive my message.

dropped calls. bad reception in RYDE. it's like living in a 3rd world country

Lack of reception and calls dropping out. Also too much trouble getting on the net. Customer service very poor lately!

I left Vodafone two years ago because of their poor customer service. On the occasion that I needed to talk to someone it was almost impossible to talk to anyone. "Lara" was one of the reasons I left. It is a shame because Vodafone used to be seen as a really innovative hip sort of company - a bit like Apple. Now my perception (as well as many others) is that they are a big clunky organisation who have dumped ccustomer service to cust costs.

I have been a Vodafone prepaid customer for around 8 years and NEVER EVER have a had such crappy service until now. My text messages are CONSTANTLY delayed to the point of not receiving things that have been sent to me days previously. I don't get texts to advise me of voicemail messages when they are left and when i do, quite frequently i'll get more than one message leading me to call again thinking someone has left another message when in fact there is nothing. What a waste of credit. My internet is unbelievably slow and more often than not, wont connect in the first place. Frequently, when i try to make a call my phone just says, Network Busy or No Network Coverage. My service drops out continually from full bars to absolutely nothing all of a sudden. This happens quite frequently when i'm on a call and ironically happened the three times i attempted to call Customer Care yesterday. When i eventually spoke to someone regarding my problems they advised there were apparently no service problems in my area (i think the reason for my call and the difficulties to even get through to a Vodafone number clearly proves that little theory incorrect but whatever you say love) and that i can change my network settings to manually search for another provider such as Telstra or Optus if i do not have Vodafone service in a particular area. I queried whether using another provider was going to cost me more money when making calls etc and the operators reply was to tell me they couldn't guarantee it wouldn't. So why wouldn't i just change to Telstra or Optus? Apparently she had no script for answering this question. I was also offered "100 free minutes" as an apology for my inconviences. As my main reason for calling was because i had lost most of my credit the previous day sitting on hold to a 13hundred number (for unrelated reasons) and continually being disconnected and having to call back, i asked if this "100 free minutes" would work for any number? 'Oh yes, yes any number maam'. So i can call a landline or 13hundred number and use these "free minutes"? i asked. Oh no it's only to mobiles. SO IT'S NOT TO ANY NUMBER THEN? I hung up from this 'Customer Care Operator' feeling more disgruntled than before i had made the call (well, technically three calls). Not only did i have no real solution to my reported problems, the only thing she could suggest was going to cost ME more money!! I have always praised Vodafone in the past on their great deals for Prepaid customers and good service. But i am so greatly dissapointed by not only the problems but the lack of service when i called regarding these problems that once my supposed "free minutes" have been used, i'll be looking for a new provider. Any recommendations?

everything

I had a vodafail broadband connection that worked for 2 weeks over a 4 month period. When I contacted vodafail they advised me that I was in a poor reception area... I live in the middle of the sydney cbd...whhaat? They then told me that there was no complaints department for their support area, only for billing disputes. I pointed out to them that this was a breach of telco law in this country and they completely ignored me and said that they would pass my complaint onto the relevant area... what area would that be if there is no complaints department for the support area? After months of no data connection i finally told them to cancel my broadband at no charge to me and they agreed as (in their words) "We are in breach of your contract as we could not supply you with a good internet connection". I have retained my mobile phone with them but I am sure it will only be for a limited time as I expect that their connectivity issues are only going to get worse not better unless enough people complain. Good on you Adam for setting this up. The power of the people will succeed!

Bad customer service bad connect bill problem

I am away for the weekend in an area with stuff all coverage
I have been trying to divert my calls to a land line on my handset and it doesnt work
I have tried on the website and there is a communication error
i have called 1555 and told there is a 20 min wait
is this because Vodafail customers are calling in their droves to complain again
This "service" is now beyond a joke and i have called other companies to move my acc over
enough is enough

Bad connect and billing problem bad customer se
Rvice

I have an iphone 3Gs and until a few months ago had no issues. I then discovered that my emails were not being delivered from the phone, or some were, randomly at best. I tried the store staff and then tech support and no-one could fix it until I found this article.

http://jamesone111.wordpress.com/2010/12/16/how-to-get-isp-mail-over-smtp-on-vodafone/

Which solved the problem that no-one from Vodafail or 3 could.

My advise to people using an iPhone 3Gs is to do a couple of test emails via the sim and then via wi-fi. Just because your phone makes the swoosh sound, don't assume your message has been sent.

When Russell Hewitt was running Vodafone this would never of happened! Bring him back!

Metro Sydney. Not able to get any downloads thru my prepaid broadband usb dongle.
This has been the case for the last 4 DAYS. Good reception and connects ok but cannot download a thing. Absolutely useless, VodaStuffed,VodaUseless.
I have had to dig out my slow old Telstra prepaid dongle to get connected to the net again.
I am not even going to bother to call LARA and get the customer service runaround,been there done that.
Vodafone network status web page indicates there are no service outages in NSW.
Yeah right, what absolute bullshit.
Vodafone, I hope you go totally bankrupt, as you have totally failed your customer base.
I am going to take my Vodafone dongle outside and smash it to tiny pieces with a hammer and send it to the do nothing CEO, then sign up for the Class Action.

Vodafone provides 2 gig of data every month on my plan and i hardly use it as i can't browse or download at all due to reception problem. As everyone mentioned, call dropping is not a new thing. Terrible service. Haven't called call center yet to complain but i heard upto 2 hrs wait time..?? What a Joke.

1- Reception drops out, and dialing out is an issue at times. A touch of irony is that when the Call centre called me back the call dropped out.
2- Worst Call centre ever. Can't understand a word they're saying and the connection is poor too. Even when you explain the problem they are clueless in solving it. Couldn't even work out from the mobile number details of the deal you had signed up on, had to call them back with an order number. Even when this happened they said no deal existed.People are poorly trained and they have hired a bunch of incompetent mugs.
3- Ridiculous long waiting times when contacting the Call Centre
Once the plan expires, so will my time with Vodafone forever.I will never recommend this telco to anyone.

I get 0 to 1 bar of reception in my house which means I sometimes drop calls.
On my trip from home to work via train, My reception varies significantly from station to station, some stations have a 3-4 bars other stations have 0-1 bar or no reception at all and I'm forced to use GSM networks. This is horrible any internet use.
In the Airport tunnel, Optus and Telstra have 3G reception, Three/Voda has none.
Plans are comparatively expensive now, and reception is poor, I'm moving to Optus/TPG/Telstra when this damned contract ends

almost everyday no reception for no reason. Ye4sterday had major issues regarding this where i i was unable to make any calls or send messages.

I signed up for an iphone4 in October, the service staff that I dealt with were great. When the phone arrived I was not able to connect to the web, I called Vodaphone and had to deal with Lara and being placed on hold for 45 mins.
When I finally was able to speak with a human being they could not communicate properly but assured me they had fixed the connection issues and for me to turn my phone off and back on. I did and still could not connect to the web.
2 days later and at least 3 hours of Lara and being on hold I was able to speak to another rep who couldnt communicate who told me she need a 3 digit code which was on my paperwork to activate all the functions of my phone. There was no code anywhere on any of the paperwork. I relayed this info and the rep refused to help me. The next day - Lara, on hold...and I got the same rep and we had the same conversation...next day different rep and same request for 3 digit code.
Four days later and countless hours of Lara and on hold and terrible advice and customer service I get in contact with another rep who couldnt communicate. At least this one was able to fix my issue in two seconds without the imaginary 3 digit code.
Good job Vodafone, all you really achieved was me complaining to everyone that will listen about your terrible service and dissuading them from ever signing up with you.

I have been with vodafone for a year in 1 month for which i will not be renewing my contract. I currently havnt been able to use 3G for 5 days and their GPRS is about as fast as dial up in 1990. After consistent calls of around 1-2 a fortnight waiting on the phone for hours and dealing with their pathetic LARA system only to repeat all the info to a operator who can barely speak English, I AM OVER IT!!!
I have been asked to do diagnostic tests and replace sim cards numerous times which I have done and the problem has only got worse. Vodafone should pay dearly for this and hopefully learn from their amateur mistakes.

I have been with Vodafone for more than 4 years and recently moved from Melbourne cbd (where I experienced limited drop-outs and relatively good network connection) to ALbury, NSW. Since the move, I have had constant drop outs and hardly any network connection. I have an Iphone and was advised by customer service, after waiting 45minutes, to try turning the handset on and off. If it was a handset problem I would of been having issues in Melbourne. They have now told me they are looking into the network coverage in my area and I should have a response in about 7 days... We'll see...

Also, to the people that come on here and say that Vodafone customers should stop complaining, that we pay less than other providers so should expect some of these issues.. This is a site generated for people to air their grievances you morons. And why come onto this site to say stop complaining anyway? Have you nothing better to do with your time?

The data network is MIA - missing in action. I have numerous examples of no coverage larges parts of the city, and suburbs. Also with my iPhone, any complaint is pointed at the device

Apart from dropping out up to 30 times a day last week (including one call where I dropped out over 8 times) I went into the North Sydney branch of Vodafone to get my new Blackberry replaced as the one I have is faulty. I showed the duty manager the issue with the phone delaying by up to 10 seconds when I am making calls and also the fact that when I use the answer and hold the call function it hangs up on the other caller. The duty manager then pulled up my phones details and stated that as I had bought it 50 days ago they would replace it there and then as it was outside the 28 day warranty to immediately replace a faulty hand piece. Obviously I wasn't happy about this and sighted that under the Trade Practices act they must replace a faulty good when deemed within a fair and reasonable time (which when only owning a phone for 50 days is of course more than fair and reasonable time). The manager wasn't able to provide me with a written copy of this policy and to date I haven't received the e-mail as promised of this policy. I also asked where they kept their copy of the trade practices act so we could review this in the store which they didn't have. Finally I asked that Vodafone's in-house council please call me to discuss this legal issue and obviously like most people who are with Vodafone I have had no reply. I have a SME with over 22 mobile phones so like many of you I will be changing all the phones over to another network when the phones come up for renewal :)

The Sydney Big Day Out is coming up next week and if it's anything like last year I won't be able to make a single call or send a single text. Never a problem on other services. Vodafail.

Lara only makes an unhappy customer more irritable. She must be destroyed.

I always thought that there must be bad reception at my house and at my office. Now after vodafail I realise that maybe it is Vodafone is the problem. So many times I am talking to my niece and she says "I can't hear you" I always thought "must be because I am on a bus/train". Actually there is bad reception everywhere.

I don't like Lara. Many times with the automatic voice system it says I will just put you through. Then the voice says "you have been put through to the wrong area, you should dial 1555" and then it hangs up on me. I had dialled 1555 originally and it took 40 minute of my time to tell me that I need to dial 1555!!!!!!

I live in the northern beaches of sydney and constantly get drop outs and low or no service! The biggest issue is lack of infrastructure in that this has been a problem for years.... i even went into a Vodafone store to inquire and state that I will be leaving in March when contract is up. The store manager then piped up and stated that a new tower was due for the ingleside area. It is hard to believe that it would ever happen. As of March im gone....

I am sick of this i never have reception for like 3hours at a time. I keep trying to make calls but get service not available which is a load of crap then why does my phone have full bar reception showing. Also i can never get reception to get onto the internet. This is ridiculous now i know how vodafone make their money but getting people on plans and not letting them use any of their cap usage! I am wasting my money paying for a service i cant even use. Get your act together vodafone! management need their rich asses booted out on the streets! Wake up vodafone this is daylight robbery!!!

Hi again, I work in Potts Point, NSW, just near King's Cross. My vodafone deal stated that I would be entitled to reception (perhaps a small ask), but on countless occasions I was able to receive a call, then a message like 'service unavailable'. Then, I moved out of the office to a make a call. Boy, my 'phone bill was high. So I'm faced with a mostly useless, expensive service... For what? My money! And when I call to complain, it costs, unless I call the 1555 number. This often takes 20-30 minutes or more, with no guarantee of a good outcome. It's the "faceless vodafone" syndrome. After several emails, a chap called Dirk kindly reduced my $338 bill by $100. Still, that's not enough. I want to get out of my vodafone contract ASAP

You think vodaphone customer support is ridiculous, Virgin aint much better. Im thinking of starting up a virginfail site. Customer support is horindous.

choosing vodafone is possibly the worst decision i have ever made. i regret choosing them every single day. i drop out of service in most places and become un contactable. if only i wasnt locked in to a contract for another year. worst. network. ever.

happy to add my voice to all the others. I live in an isolated backwater called Randwick, and my iPhone spends more time "Searching" or "No Service" than actually connected to anything.
Only positive is that most the time my wife cannot contact me. Damn.
Got better reception during a recent trip to Noumea than I ever get here: despite Cyclone Vania!!
Thing is, generally complaining doesn't help. There are three ways to get your point across 1) with your feet, as you walk away, 2) with your wallet, as you close it, and 3) at the ballot box
I wouldn't be paying Vodaphone the compliment of actually complaining, because that betrays a naive faith that they would do something about it. Any company that allows its name to be as trashed as this clearly is being run by fools and clearly will not survive.
Make room down there in that grave OneTel, here comes Voda

I bought my child a phone shes 13 and she used her own. Money 79$ and when she went to revharge her connenction juz dropped she cant even call ny1 as soon as she calls sum1 it says call ended immediately I am really annoyed

I'm on a Vodafone $100 per month infinite plan and experience about a 40% dropout rate. That is, 40% of the calls I make and receive drop out mid-conversation. This rate is higher when I call other mobile phones whose carrier is Vodafone.

As somebody whose business relies so heavily on a working mobile phone network, signing onto this contract is one of the worst decisions I've ever made. So bad in fact, that I've asked Vodafone to release me from the contract because they have breached their Standard Terms of Agreement, which can be found here: http://www.vodafone.com.au/stelprd/groups/webcontent/documents/webcontent/dev_007573.pdf .

a year ago i got my phone unlocked which led me internetless as i had to configure my own connection settings as i did not know the details of the fancy technical details for vodafone live. eleven months later i finally took action and approached my local vodafone dealer to solve my problem. unfortunately the unenthusiastic employee advised me to call customer service. to my knowledge calling them would lead to hours being put on hold and in the end i would eventually be paying a hidden fee for the call. to my surpise i resolved my own issue by simply logging onto the vodafone website which had all my answers within seconds.

I have major reception problems and I live close to the Sydney CBD. I was outside Star City the other day and had zero reception and couldn't receive an important call. Also have delayed texts and voicemail and call drop outs. I've had ENOUGH!! What the hell am I paying for?? I'm changing carriers tomorrow. Good riddance VF

I have finally got through to these jokers, i have changed carriers the big T GOODBYE VODAFONE !! i just hope you all follow suit

I bought the vodafone usb modem from DSE on the weekend for $99 with 12 gb data. I'm currently in Wollongong, NSW.

The download speeds I'm getting are around the 15-20 KB/s mark, it even takes ages for google to load. This is driving me crazy.

Too many iPhone users (just do Highlight all and see how many with iPhone - None with Android)
You cannot have a fashion item & a usable phone (not just player) @ the same time.
Try HTC & you will see the difference.
Good luck wherever you go & thanks for helping with improved performance in the last weeks.

Website is terrible,coverage patchy service disgusting,says it all really

I live in Sydney, the coverage is sooo poor. People tell me they have tried to call but it doesn't even register on my phone. When I do get a voicemail that makes it through it takes about a day to get to me.. What the??

I can't hear ANYTHING when i make or receive a call. But it's not an issue with the phone, because i CAN listen to voicemail messages. It's an issue with Vodafone. And because I can't hear anything, I can't even call them to complain. I don't have a land line. What now?!

vodafone are still advertising and drawing in unsuspecting people into signing contracts,they must be stopped

Please stop this. You have no idea how stressful this is for Vodafone employees.
The media company that owns smh clearly has a problem with VHA and the bias reporting is nothing short of unethical and disgusting.

If you think for one second that Vodafone do not care, you are wrong. Of course they do and of course they want to get things right. Their execs are working around the clock to try and serve you better.I am the partner of one of the managers and I see it first hand.

Please be patient, please try and be more gentle.
They hear you and share your pain every day and want to get it right.
Have a good weekend.

I have been a vodafone customer for 12 years. Over the past 2-3 years I have had drop outs on almost every second call. As I had never had problems before, I assumed it was my phone causing the problem but after purchasing a new phone the drop out persisted.

The internet access is absolutely ridiculous. It is the speed of my first dial up modem in 1998. I don't even bother with it anymore- far too frustrating!

After 12 years I think it is time for me to move on to another company. I still have 12 months on my contract which gives me plenty of time to look around for a better service.

Bad coverage, drop outs & hopeless Internet connection.
Lara does not understand anything u tell her even after having 3 Aussie people talking to her.
Their billing system sux, not to mention the customer service or lack of.

Bad reception, drop out & Internet coverage.

I had recently my online access to my account blocked. When I called Vodafone's customer service, the poor machine, Lara, prompted. Asking me a few questions, Lara transferred my call to someone else. As usual the music got on, while keeping me waiting. I did wait over 4 hours and 20 minutes before loosing all sorts of respect and trust for Vodafone. Wondering what a poor, low ripper vodafone is!!

the data reception from pocket wifi always dropped!! need to wait more than 5 minutes to get 1 song (3-4MB) downloaded!

really bad data reception for the broadband!!!

7 hours to receive an SMS! sMS was sent at 13:55 and didn't receive it until 21:10 and I was in full service the whole time!!!

I waited for 18 hours each day for the last week. still I have not been able to speak to a customer service. All i got was this annoying Lara

Travel up and down the F3 every day and call drop in 5 locations. I have no 3G coverage at home and call drop in my kitchen....AHHHH

I have experienced dropped calls and messages that never went through both to me and by me. My bills have been huge, I have never just had to pay the cap amount. I am beginning to think that they have ripped me off big time. I rarely use the internet and have stopped making calls due to the high cost of my bills. I have complained many times to the outlet where I was sold the phone and others, only to be told "bad luck you are stuck with it until your contrat finishes". I have spent hours on the phone waiting for customer service (what a joke!!). Vodaphone are innept, incompetent and downright rude. They are morally bankrupt and should be held to account for the grief they cause people.

Extremely unhappy customer!!

just got ANOTHER spam telemarketer call. this is the 5th one at least this week. ever since that security breach this has been happening, ive never had telemarketer calls before that!

Living in Dulwich Hill, cannot get phone reception in my house. LIterally have to walk onto the street to get coverage and if I do recieve calls or texts messages, they are usually delayed. Went to complain at the Vodafone store in the new Westfield on Pitt Street Mall. They gave me a number to call to fix the problem as they could not help me. And I had NO COVERAGE THERE EITHER! I walked a bit further down and then got coverage.

I bought my wife her first "expensive" post paid phone and initially was told that the town of lithgow had some problems for reception but we would not experience it unless we left town. We do not live on the edge of town. As a matter of fact we live in thew BRIGHT GREEN reception area of vodafone's coverage map however, over the town of lithgow, there should be a great big red cross that shows the coverage as it is now. We thought we were alone until we found out about the complaints.

The coverage in lithgow is so bad. My wife can only get reception in one corner of our backyard. We recently moved. 90% of places we looked at, we could not move to because the coverage was worse. Vodafone-Fail