Picture this - Perth Esplanade. For all you non West Aussies smack bang in the centre of the city next to the river. No service for 20 minutes :/

I had to use my mates telstra to make a call. Sad.

Nothing new, the same as everyone else. Can't make any calls, delay in SMS, meanwhile all this is happening when my mobile indicates full coverage. Seriously,I suspect major hardware failure in their system and some serious issues with their networking devices. Something has gone wrong, and I do not know what it is. Does somebody actually know what is causing all these setbacks?

I am so sick of not having reception and not being able to connect to vodafone network!!!!!!! I pay $80 a month for a smart phone so I can access internet anywhere and yet I am never able to actually use it, in turn wasting $80 a month for nothing. Everytime I call nothing is ever resolved. Vodafone need to lift their game or let people leave their contracts. Its ridiculous!!!! Very angry!!!!

no service 90 percent of the time poor quality calls constant cutting out

Even though I am within 300 metres of a cell I keep losing the network.
It is so bad now that even Vodafail can't get through to me so they send their monthly accounts to me via my Telstra Mobile phone which I have for country use since there is no coverage for Voda statewide.
I originally went to Voda because they had a good deal on iphones. All I can do with my iphone3g is to use to access the internet via my own in house wireless system and also to play games.

I cannot make calls that are longer than 30 seconds and if I send a text I might get a reply within 3 hours or more.

My contract finishes in July. I will go back to Telstra. It may cost more but at least I will get full coverage.

I am sick of having full coverage & going make a call and it coming up with "network busy" or "connection fail" ALL THE TIME. Also, trying to send texts, very lucky if it sends through the first time & im not having to re-send it 10 times! & to top it off! I make plans & HEY, i dont receive my texts untill hours later!! They are absolutly USELESS. They is no excuse.

Have wireless internet on contract for 6 months now and have spent many an hour in trying to get a signal.most of December and January and had very little signal and then many a time just bites and not kb, makes you wonder, once my contract exspires, it will be goodbye and hello Telstra even though they are more exspensive. Vodafone promise but that is all that there is.Pathetic

I am with 3 which is now lumped in with Vodaphone. I get poor signal strength, dropouts, being charged for data roaming as a result of insufficient 3 coverage.

Just moved to a new house in kinross. Signal indicator consistantly indicates 3g coverage with fair to good signal strength. You wouldn't know it from the complete inability to send or recieve any form of data. I transferred from 3 to vodafone on the promise that coverage and service would be of the same standard thay I had recieved from 3, as the two companies were in the process of merging. What a mistake that was...

I don't know what avenues I have available to me, but I will definately be exploring all my options now I've discovered that I'm not the only one experiencing these issues.

TELECOMMUNICATION OBUDSMAN DOES NOT CALL YOU BACK, THE GOVERNMENT IS A WASTE OF TIME, LETS ALL TURN AGAINST THEM ,

I held on for three hours and 15 minutes listening to their hold music and the message to "hang in there, we'll be with you soon" before giving up. Surely it's not unrealistic to expect your call to be answered within a decent time frame. I only rang because their website didn't have the link it said it did and now I've got a response from their on-line help which contradicts their website!!!!!!!!!!!!!!!!!!

Initially wasn't experiencing all these problems I keep hearing about, but progressively over the past 3 or 4 weeks I have been experiencing increasingly worse problems with internet/data, delayed receipt of voicemail/sms messages, and now when I try to make a call I get the 'call failed' message a few times before I can connect. Have just over a year remaining on my contract at $79/month!

I am in Perth CBD and there is no vodafone coverage. I havent had any reception all day. I have tried to contact customer service to no avail. I have been having problems for the last six months and I am trying to cancel my contract with them it still has 8 months to go. I cant even get a cancellation price out of them. They are pushing me department to department with no joy. I have had a sim swap. New phone everything but the service is just plan appalling. Is anyone else in Perth having major issues?

I was one of the first people to port my mobile number across to Vodafone many many years ago and have remained a loyal customer through numerous contracts for both personal and business use. I have just entered into an agreement for a Samsung Galaxy Tab to pick up my email on the go like everyone else.So far I have missed meetings,not returned calls to clients in a timely fashion because I didn't get their voicemails or follow up emails or text messages.My credibility has gone out the window.I can't be a successful person let alone a easily contactable parent or spouse or family member or friend or boss. Call 1555 Customer Service for a resolution if you have a spare half hour or so to go round in circles with the Lara IVR. BTW ,I have never ever posted a comment on any forum since the commercialisation of the internet, never been in a chat room or subscribed to any social networking site because I didn't believe it would do any good to have a whinge. All that is out the window now , please take this post and if it helps make this Company accountable for their performance to the people of Australia I will have done some good for today.

This is the email I just wrote to Vodafone.

I would like to detail to you my displeasure in your service.

I have had an iPhone 3G for a year and a half and all was fine up until around September last year. I was in Sydney Metro Area and I noticed I was starting to lose reception and not receiving calls or SMS until days later. I am now in Perth Metro and the situation is untenable. Issues below
No 3G Coverage
Echo in long distance calls
Missed Calls
No service when service indicator has 4 bars?
This phone is my only means of communication and my business phone. This situation is unacceptable and I want to cancel my contract.
I have now escalated my complaints as I was expecting these issues to improve, they have not.
My action is to now contact Vodafone directly and asked that you, Vodafone and I agree to end the contract as your company is not living up to the terms of the contract.
My next action if no response from Vodafone is to contact the Telecommunications Ombudsman.

Please contact me any time to discuss or send me an email with the details.

I am so sick of LARA. seriously lara, get your act together and put on somebody real when i call up about problems. on most occasion my bills are wrong and i get overcharged, charged for my 'free' calls between vodafone and 3. the people that are supposed to help are useless and most workers in the stores have no idea what they are talking about. i never have reception and i live in the cbd. my voicemails arrive hours later. im sick of you vodafone, ive been with you way too long. i cannot wait to get out of my contract! only 15 months to go :(.......

haven't been able to get a call or a call out for last 6 hours.....

this has been ongoing since end Nov

still waiting for answers -- just got another bill for payment???

1. Sent SMS and only got delivered like few hours later.
2. Timestamp of received sms is based on Eastern state.

BOUGHT A PREPAID FROM WOOLIES AND THEN A SPARE PHONE
WHEN I TRIED TO USE THE RECHARGE TO CHARGE THE NEW PHONE IT FAILED
SPENT OVER AN HOUR TRYING TO RESOLVE IT
WENT TO VODA STORE ALSO NABLE TO RESOLVE THE UNUSED VOUCHER HAD TO RETURN TO WORK AFTER 1 HOUR OF EFFORT BY HELPFUL STAFF
RECVD PHONE CALL LATER SAYING CREDIT NEVER USED BUT WILL HAVE TO TAKE ANOTHER HOUR FROM WORK TO GO WITH THE STAFF MEMER TO WOOLLIES TO FIX IT

Vodafone... I thought you were meant to be improving. yet again another week and no 3G service. I am in West Perth!!!!! Not like i am in the middle of nowhere.

only 22 months until i can release myself from your awful grip.

After finally getting everything sorted out and my contract cancelled I received my last bill from them... hounding me for a single measly cent! That's right - $0.01! Seriously, these people are tapped!!

MY BROADBAND FROM VODAFONE NEVER HAS RECEPTION. CUSTOMER SERVICE IS SHOCKING. I WILL DEFINATELY BE FINDING A DIFFERENT PROVIDER.

Having challenged Vodafone regarding service blackspots and providing suburbs where service was unavailable, I was stunned to be ask to be more specific and detail actual roads.

Further I was told "that it is unreasonable for Vodafone engineers to check to this degree". However it is mandatory for me to provide this level of detail for my claim to be acted upon.

I was able to terminate my contract due to poor 3G coverage at my home and workplace. I had an Iphone 3GS which relied on 3G coverage to fucntion correctly. Further to this when I was in range the 3G performance did not conform to the standard definition of what a 3G service should represent. You must specifically inform VFone that THEY are in breach of contract and that they have not been ablke to rectify the problem and subsequently you want the service terminated. They will send you a bag to return your handset. Insist on speaking to a supervisor the moment you have been answered. Your other option is to call the business support line (Aust based) and ask to be connected to priority care.. Hope this helps.. Remember Vodafone must perform thier side of the contract just as much as you must perform your side.. If you dont pay they cut you off, so how is it different if they dont perform you cut them off!
GOOD LUCK...

Consistent drop outs are my biggest issue and finding difficulty to get coverage most of the time. I contacted Vodafone this morning and waited on hold for only 1 min before i was connected to a staff member in Mumbai. He was friendly, sympathetic, and very helpful. He has organised for my enquiry to be escalated which i know is what most say and never get results, but we will see, he said a report will be filed and i will be contacted once complete which he said should take no longer than 5 days. He credited $75 to my account for the inconvenience of the poor service over the past couple of months which doesn't sound like much, but i was honestly expecting nothing. We discussed the option of me being able to withdraw my contract if the issues with the network aren't resolved in 2 months which is when he advised it should be back to working properly. The report that will be completed will assist me in gaining the desired result, is how he worded it so will wait and see what happens from here. Just wanted to let you know my story as i am a very frustrated customer aswell but feel a little better after having spoken to them.

Well for me over the years I have found that I do not receive so many calls.. The phone does not ring nor does it register a missed call. I find out later from the people who have been trying to call me. Usually it is the same story. Hey why dont you answer my calls. Most say that the phone either rings out or it goes to message bank, Even though I do not have a message bank. So over the years I would have not received 100 of calls.

I cannot make or receive phone calls in my own home. Everytime I receive/make a call, I get cut off, have static or just can't hear the person on the other end, which then results in the call being cut off. I then need to go outside and try to find a spot where I can call, and even then I may have problems. Vodafone have confirmed that I can't make calls inside my house. I signed up with vodafone in November 2010 and have complained and asked to have my contract cancelled, but to no avail. Vodafone are now in the process of 'investigating' why I can't make/received calls in my house. I find this unacceptable as my mobile is my only communication as I don't have a landline.

Been with Vodafone for 4 months now with a HTC Trophy, Havent had a single problem. Data connections are rock solid and are usually either 3G or HSPDA. Voicemail work brilliantly and I always recieve an SMS alerting me to any missed calls.
The only things I would complain about is Lara but as I havent had any need other than an initially inquiry to use the phone support service I cant really complain. Keep up the great service Voda

No service majority of the time at my home even worse now that I have a brand new Iphone 4
Cannot use internet at all on the phone due to service
Calls drop out constantly in other area
Was in the city of perth and only had one bar of reception
Had to wait over and hour on hold EVERY time I called
When I was waiting to get my phone the date they messaged me and the date I actually received the phone were a week apart
I managed to get through to them twice after being on hold and then they put me back on hold and disconnected the call!!

I first obtained A mobile broadband(pre payed)in August.From the beginning I was dropping out only occaisionally.Fair enough!I recently holidayed in Melbourne for 3 weeks(Doncaster & Torquay)No problems in Torquay,100ks from Melbourne,but absolutely no reception in Doncaster.Now that I'm home in WA,the problem seems to continue.On a Daily basis my Vodofone disconects,sometimes when i check it tells me i have been connected for a number of hours,but fails to mention that 1/2 of this time is spent reconnecting.I dont have a Vodaphone phone(thank god),but just 1 call to them cost me $63 & another $28 because of the time it takes to get through& the number of times they put you on hold.I'm an online Poker player & on 3 seperate occasions it has cost me Prize money as well as buy in money.My recharge cost me $150 for 12mnths.what a waste of time & money.LOL.its happening as i write!!!!!!

I just love making phone calls with vodafail: 1st attempt, , nothing happens, the phone just says it is making call. Second attempt, you get a call fail signal. Third attempt, it goes straight to voicemail. Fourth tuyou finally get theology..of course all the while there is at least four bars of coverage showing.

I live in Beckenham, WA 6107.
I had an internet USB thingy from Vodaphone for internet at home, for 2.5 years.
It was often unuseable during kids hours (3pm to 9pm) - just would not connect, or dropped out straight away.
You had to do your internetting after midnight for it to work OK (not well, just OK).
Over Christmas 2010 it just wouldn't work at all. I've now cancelled my plan, and have gone to a different provider. Still have to see if they will cancel my direct debit payments properly!
What really pissed me off is that I was with them for 2.5 years, and their service didn't improve at all over that period - they didn't put up any new towers. Also, they had no trouble setting up a new plan in the shop, but were unable to cancel the same plan in the same shop! Said I had to ring up - and we all know what that means - two hours trying to translate for "Mrs Patel" in "Bangalore" (new surburb in Melbourne - didn't you know!).
Do not sign up with Vodaphone - it doesn't work and you won't be happy.

I recently got onto the "infinite 45 Business Plan" and lasted just five weeks. I was careful to only sign up on a month-to-month basis so I would not have any difficulties extricating myself. I was frequently getting the "Searching" signal or the "No Service" message in areas that are loaded with Vodafone towers. At this point I should make it clear that I was using an iPhone 4. (I would like to know what percentage of the complaints relate to this type of phone). This situation is just not acceptable as this is my primary means of communication and my business phone. I was told by the sales rep (after I had quit VF) that these "problems" only occurred in Sydney. He said that he hadn't experienced ANY problems with the exception of that Saturday when the whole of WA was without vodafone. He was using a Samsung handset so is it just a problem with the iPhone?

Sometimes i didnt get text message's that were sent to me and vice versa. The message bank messages get thru a couple of days late. Service keeps going out. They promised a 3g service where i was which is the main reason i went with them a month later i asked where was it and they said it wasnt happening now. Stuck with slow Edge.

same as others dropped call, bad coverage and the worst thing is that now my email account and some other private account got hacked knowing that vodafone publicised private details on the net... THanks Vodafone !!!

My story is like so many others.........

Dropped calls, erratic coverage - one minute it's there, the next it's not

Called and emailed to complain a considerable number of times and yet to speak to anyone or indeed receive a response

I bought a pre-paid vodafone as my old ph broke. Spent over 4 hours that day I bought it trying to register the phone/sim etc cos it wasnt working from the handset. When I called the call centre, because I didnt apparently have a vodafone number, the system hung up on me bout 4 times. When I finally got through to a person,their English was so bad (or they were in an Indian call centre) that she couldnt understand what I was saying and said she would get someone to call me back. She asked for my phone number to call me on...well...i gave her the number and she repeated it to me and it was wrong, tried again...wrong...tried AGAIN..wrong..tried again..WRONG!! this went on to the point where I said to her 'look, we are going to do this one more time very slowly... ' i made her repeat each number after I said it...she STILL had it wrong and i said is there someone else who I can speak to,finally i just said here is the number, shouldnt be that hard!! then she said goodbye and hung up. NO callback until the next day after I had several more hours of waiting on hold and finally giving up and going to a store...hour later and a new sim card...fixed. But now I get system alert txts 24hrs a day, saying insufficient funds when I do have credit!! arghh why oh why did i get a voda phone!!?

I signed up on a 24 month contract with Vodafone in late 2009, assured that they provided complete coverage to 15 km out of my WA town. We live right near the centre of town, so until June 2010, while I was on maternity leave and sticking pretty close to home, all was okay. Then I went back to work part-time as a visiting teacher. Only one of the six schools I regularly visit has adequate coverage. My boss can't reach me when I'm at the other five. She's frustrated and so am I; I can't make or take calls from my base, 2 km from the CBD, either.
I'm originally from Brisbane and happened to be on a family holiday there until last week. During the floods crisis, I was staying with my sister, caring for her two and my three children and trying to help her move all her furniture upstairs. My husband had taken a short break with his very unwell mum and was frantically trying to reach us, as was my mum and our other sister, seeking updates and offering support. On Tuesday 11th of January, I had mobile phone reception only about 20% of the time for SMS and telephone calls. My sisters, with Optus and Telstra, and my husband, with Optus, had no disruptions to coverage at all. This made an already stressful situation more difficult. The limited coverage for my phone continued over the following four days. I've had enough, I want out.

Not a complain, but a question, please.
I have heard that "3" has or will be sold to Vodaphone and all 3's customers will be automatically transferred to Vodaphone without as much as a notice.
How true is this and do we have any legal defence?
Many thanks.

Website is a complete joke and totally useless. Logins fail on regular occasions and the password is supposedly incorrect when its not. Unable to provide the requested information all the time and then told to ring 1555 to complete your request - yeah sure, might be completed in a week as it takes that long to get through to anyone. How is this company allowed to continue signing people up when there are all these problems? Surely this is, or should be, against the law! Minister for telecommunications - get off your lazy ass and do something about this. Vodafone customers pay your wages to.

No mess but lots of frustration. On my occassions, calling from outside the front door of the house to Vodafone mobile inside the house and the response was 'No coverage' whereas calling the other mobile phones (Telstra & Optus) in the house were perfectly fine. These calls were made in the Perth metropolitan (10km from Perth CBD).

When I approached the Vodafone shop, the Customer Service Personnel told me it was either a faulty SIM (which they could replace) or a faulty mobile phone unit. I did both but the problem still persist.

The real problem lies with the VODAFONE RECEPTION.

Bought a brand new pre paid SIM in QLD. Had not had a pre pay before (always had a contract) so I didnt' realise I had to register my phone. When I tried a few months later to set up roaming I had a HUGE problem.. . My phone was registered to another person and I couldn't change any of the set up etc as I didn't know the password, secret question etc. I have tried for about 18 months to explain the situation to Vodafone. My phone was registered by someone 6 months before I even purchased the SIM. Even though I have my receipt to prove this Vodafone just state if I don't know the user details they can't help me. They suggested that perhaps someone at the shop had registered my phone and I should go back there and talk to them. I was living in WA at the time and wasn't exactly going to fly to QLD to sort it out. Phoned the shop I purchased it at, they don't register customers SIM cards.
I could just get a new SIM but the number is catchy and hey why the hell should I??? It's not my mistake. On investigation it is pretty easy to register someone elses SIM card and unwittingly create all sorts of problems for the real SIM owner.
Throughout this mess Vodafone have basically said I have stolen someones SIM card. That makes me REALLY angry!!! GGRRRR Vodafone

Another grumble....Everytime I talk to someone they call me "K- ONE"....My initials are KL and obviously a lower case L looks like a One. HILARIOUS. "Yes K-One, how can we help you today"..."OK K ONE, I'm just going to place you on hold"

Vodafone's pricing is pretty good but their network coverage and speed in all non-metropolitan areas on the west coast are a joke. I'd be better off with dial up rather than use the pre-paid wireless "broadband" stick I brought. They should really be called "wireless dial-up" sticks :P

besides the usual overcharging on my bills and dodgy network coverage. i was most dissapointed with the poor customer service (took at least half an hour on hold everytime i contacted them and one time i was waiting over 1hour!!)when i finally got throught to sombody they were of no help at all, it took me at least 3 months to finally get some answers over somthing as simple as cancelling my contract! i will NEVER use this company again.

did a transfer of tile in November and also signed up for a mth by mth MBB serice

i now have 5 differnt acounts with Vodafone, and Three Active services

one of which i never requested nor did i agree to enter into a 12 mth contact as i never was advised the service was provisioned

They keep billing me every month, even though I've closed my contract with them and destoryed my SIM card AND notified them of this fact 4 months ago.

3G speeds are slow anywhere and everywhere including the CBD PERTH.
There are Black Spots where there is no reception at all, but there is shopping malls and such around.

I've only been with vodafone for less than 3weeks and the service provided is not to standard. I am Using Iphone 4 and it will take a minute or 2 to just update a status on Facebook. now i don't know if that is just my reception or even the phone but it is very disappointing. mainly jus FAIL on the Net speeds provided. SLOW

Awful reception for calls, way worse for Internet. Call to complain and get fobbed off, it must be the phone they say! Now they have a new tv ad with stereotypical white austrailians playing callcentre staff. I have never talked with anyone with an Aussie accent, only (as far as I can guess) Indian. They do not listen to my complaint and obviously have a certain monologue to follow which they do not diverge from. I want out but after paying twelve months of a 24 month contract they want their handset back for nothing. Seems very unfair to me.

http://i6.photobucket.com/albums/y215/evilpetzoo/IMG_0132_2.jpg

Poor 3G coverage at best. Drops out all the time when their map shows good coverage well beond my suburb.

Vodafone is so fail that when your bill is overdue and they activate call baring you can't even use your vodafail mobile to call vodafail and pay your bill!! If you had reception that is...

Coverage drops out regualrly - calls drop out mid conversation. cant get internet connectivity even in CBD. Live in como and get 1 bar signal

Mainly very inconsistent 3G, I am in CBD and get very poor response.
Only really experienced serious call issues this week (not withstanding the December outage).
Had numerous dropped calls, inability to place SMS , but seem to receive ok (of course I don't know how many I am NOT receiving.)
Made worse by lack of local support after 5pm (call centre closes at 8pm EST)
Incorrect information about fault line being open 24 hours (still haven't found a 24 hour number).
Promises to receive call back after several hours attempting to connect were not followed through until I complained in writing.
Have asked to be released from our current contract so that we can find a provider that can provide.
We pay over $5000 per year for mobile services and do not think it unreasonable to be able to get coverage and response. Back to Telstra as soon as I get that release.

1. Ellenbrook WA - very poor reception on 3G network. Only getting one maybe 2 bars (2 are rare) and making calls of any clarity are nigh impossible form both inside and outside the house.
2. Last 3 or 4 days I have been experiencing great difficulty in getting outgoing calls to connect - phone just hangs until it eventually shows that the call failed. Combined with that ocntinued dropout when trying to access e-mails, texts, Facebook,........... pretty much everything really.

i have been with vodafone for about 6 years now and had no issues up until now. i can be on a phone call sitting in the same spot and then all of a sudden i have "no service". i havent moved one bit?!? how can it do this? it is the same as my internet, it connects, says the service if "very good" and then takes 10 minutes to open a page or says i am not connected.. i am over it!!!!!!

when sighning up,no indication was given that our suburb as bad or no reception. This is after I specificly asked the vodaphone salesman about coverage in this area. while returning my sons handset after 7 days because of no network coverage, I was supprised that 3 other people returned the same handset at the same time. All of us were blamed for not taking care of the handset!!

Ok, so i previously lived in Wandi, a little out of the way but was told by teh guy selling me teh phone that reception out there was no issue. It was. So i moved to Attadale, right in teh metro area i suppose... and i couldnt use phone in house... so thats shit i thought... anyway so i go to work and in my office reception is poor at best, sometimes no reception at all...

WTF?!?!? im in teh metro area and i still cant get proper reception... and dont get me started on 3G... just did a test then... 0.06 mbps (from my3Gspeed.com)

3G Internet bill is always a shock for me... Each second month is inflated, even if I check my data consumption using my Vodafone account and through SMS. I tried to explain these issues to Vodafone Customer Care guys, but they know their lesson - it's my liability to make sure that I DO NOT go over my quota. When I asked them how should I do that if their data metering is so far off, they started to BLA, BLA, BLA....not really interested to help, more interested to get rid of me. SO, what's the solution - found it. Don't bother calling VODAFONE - bunch of idi**s - CALL TIO and they will register your claim as 'inadequate data metering' or similar and give you a claim number. With the claim number, it's coming also a special Vodafone number - which is not always busy and the person answering this number can offer something without transferring you X times between various VODAFAIL departments.
CALL TIO, forget about normal VODAFONE customer service number and LARA.

Very poor reception to nil in my home and garden. Delays in text messages to not delivered at all.

The blackberry bold that has been sent to me by vodaphone after the 28 day return policy has finished my phone started to glitch and started break. i ask vodaphone to exchange wich they said they cant and that i would have to send it off to repairs when they tried to look for my contract on their systems they could not find it. the only evidence of a contract i have is a excel document with my number name and phone model. i signed up to this contract over the phone with the vodaphone buisness centre and i have been having problems ever since.

my location must be in a black spot because I get only 1 or 2 bars on my phone (iPhone4) and the connection gets disconnected / re-connected all the time. Also I have to get out of the house My3Gspeed.com test simply times out (test can't be done because it takes too long)

When i try to log on to my account on the vodafone website it will never just log me in the first time i try. I have to keep retrying and close the window and re open it because it says they are experiencing problems and cant access my information right now.... what the hell vodafone, if you were a person id punch you in the face

I receive missed calls and then its not until about 4 hours later i get the msg saying 1 new voicemail. When i open the voicemail it doesnt load up until about 30mins of having it open..
And overall i have poor reception everywhere i go... i live in the hills and i know its harder to get reception up there but i switched from 3 to vodafone because vodafone assured me they had better service and now when i look at my old 3 phone i always have more reception on it.
I also have people telling me they have been trying to call me and it says my phone has been switched off or its engaged and iv been sitting right next to my phone and nothing has come up at all... Very frustrating!!!!

I ended my contract on 08 November 2010 due to:
Incorrect overcharged bills ($500 on $49.00 cap) and phone hadnt been used!!!
An incessant hate of the stupid half baked sl*t of a thing called LARA
having to call some cluster in India to resolve my billing issues.
Took my case to the TIO (Dont wait - just do it) and ended my contract.
Switched to OPTUS BUT WAIT.

I still get Bills from Vodafone, even though I've confirmed with INDIA, that I DONT HAVE AN ACCOUNT WITH VODAFONE!!!!

I travel along Roe Highway frequently with my job. If I happen to be on the phone near mills park then the call drops out every time. It appears that there is no reception in this area. The same problem occurs while driving down the Forrest Highway. If you proceed past Paganoni Road through to Pinjarra Road reception is all but non existent. The Telstra phone I had did not have the same issue. I could drive from Perth to Bunbury and talk on the mobile the whole way without drop out.

Have continually had intermittent internet service, sometimes works, most times doesn't. Have tried repeatedly to cancel my contract, pay it out early whatever, just get me off vodafone. Everytime I ring I am n hold for excessive amounts of time, then when it gets through it cuts off, or I get transferred to someone else who then cuts me off, they might bother to call me back once or so but it always gets cut off, I cannot understand a word the person in the call centre is saying and I dont think they can understand me. All I want to do is get out of my contratc! I am happy to pay it out early I don't care I just want out from Vodafone, what the hell am I supposed to do?

I could cite plenty of grievances but the one that got up my nose the most was when I last upgraded my phone. I was already a Vodafone customer, and wanted to get a new iPhone on a contract. I contacted my local Vodafone store to make sure that they had stock and was told they had plenty, however, these were set aside for potential 'new connects'. Existing customers, I was told, would have to join a waiting list. Rang a number of other stores only to be told the same thing. You can't blame the salespeople for treating existing customers as second class citizens, because they work off commission and this is how Vodafone pays them - they are rewarded for finding new suckers to lock into contracts, not for keeping existing customers happy. I complained to Vodafone and received the customary 'fob off'. They were happy to lie, denying that this was how staff were remunerated - not realising I have friends who work there who can confirm otherwise. Don't Vodafone understand it's far cheaper to retain an existing customer than keep a new one?

I work in West Perth and live in Subiaco. Hardly the middle of the outback. However the most I can hope to get of late is a couple of bars of reception - plenty of times I have only 1 bar or no service at all. My calls regularly drop out and 3G (when I can get it) is slow and unreliable. Get your act together Vodafone - how about spending more money on the network, and less on marketing campaigns aimed at luring in more customers when your substandard network can't even support the number of customers you already have. Of course, as an alternative, you could keep up your current standard of service, and before too long you won't have any customers left.

Constant drop outs.. I will be talking and all of a sudden, nothing and I'm not even in a bad area!!! All of a sudden I couldn't receive picture messages, I rang Customer Service and got through after an hour and a half, he told me I had to download some software, which I did and still nothing. I went into a Vodafone shop only to be told I would have to ring Customer Service - AGAIN! I don't have a spare 3 hours to wait on the phone!!!

Less than 2 weeks after signing up for a N97mini on a 24mth contract, I started experiencing phone problems could not make/receive calls or texts. The next day I went to take it to my local Vodafone store to have it repaired as it was under the initial 1 month replacement warranty. I got to where our local store is, to find it closed down whilst the shopping centre was being remodeled. I rang Vodafone to see if I could post it to a repairer in Perth, which is 2 hours away. They told me if I want it fixed/replaced I will have to hand deliver it to the nearest store which is 1.5hr drive away. When I signed up for this plan I also received a usb modem, but no sim card for it. I also got told that I'd have to drive to nearest store to get this. I told the customer service officer that was totally unreasonable as i work,so would have to take 2 days off (one to drop off and one to pick up),and it would cost me at least $80 fuel. He told me we'll reimburse you for the inconveinece,to which I asked how. He told me that the store will have a form for me to fill in that I can submit to ask for reimbursement. I thought this too good to be true so I rang the store to ask if in fact they do have sucha form to which I was told no. I asked the store assistant how I could go about getting it sorted without me losing time having to drive the 3hour round trip. They told me to ring the customer care number as they may be able to sort something out. So after another 1/2hr on hold I got nothing useful from them. It was 3months before the local shop reopened(no sign advertising when this would happen) and 4 months before I finally got a sim for my modem. All of which I still had to pay my monthly bill, without being able to use my new phone/get a replacement phone and not being able to use my modem.

On Sunday the 17th October i was burgled and my phone and wallet stolen. I rang vodafone as soon as i realised my phone was stolen to cancel the sim so it could not be used. I rang at around 2pm and my call was finally answered at 3.30pm. The operator told me that the phone could not be stopped on weekends and that i would have to ring back during business hours. I told him how ridiculous that was and that i wanted to block the sim so i would not be charged with calls the thief decided to make. The operator said he would transfer me to some other department and maybe they could do it. So i was put on hold again and after another 90mins, at 5pm somebody else answered and eventually blocked my sim card.

Its quite humerous how it took 3hrs to get through to vodafone, whilst it took the police 15min to arrive at my house and 45min for forensic police to arrive and take fingerprints. It was quite annoying trying to talk to police whilst having 1 ear listening to vodafone on hold music.

Since then i have gone into a vodafone shop and got a new sim with my old number and i purchased a phone from the shop (after waiting 40min in a queue).

Yesterday i thought i better ring vodafone to update my billing details due to my credit card being stolen and i have now been issued with a new credit card number. I rang vodafone at 4pm and at 5pm i gave up and i decided to look in the web site to see if i could find a way to do it without wasting my time on hold to vodafone. I eventually worked out how to change my direct debit details on the web site so they are now up to date.

Today i received an SMS from vodafone telling me my last bill was unsuccessful in being paid and that i must pay it ASAP to "prevent restrictions to your service".

I have just paid the bill by credit card, it would be good if Vodafone could answer there customer hotline as quick as they let you know your bill is overdue.

After all this occuring i decided to switch to telstra. In doing this i knew i would be up for a bill for about $600 for cancelling contract. SO i went ahead with it and a few weeks later i received my final bill for about $600 so i rang up and paid it on my credit card.

The next week i noticed they had debitted it the $600 again from my credit card. SO i rang them up again, usual on hold for ever. The lady told me that she would have a look, first she said it was not an error and i did owe $1200. i said that cannot be right, so she decided to look into and ring me back. 2 days later she called back and said i was right and my credit card would be credited.
2 weeks later still no credit on my credit card, so i rang them again to see whatwas happening, on hold again for ages and finally get through to someone and he tells me it hasnt been "processed yet" and that he was going to do now and i should get in few days.
Finally about 4 weeks after being double charged i got my money back and hopefully my last dealings with Vodafone

This would have to be the worst service ever. I have had multiple issues with calls dropping out, poor internet connection and terrible customer service. After trying to contact them to discuss, I have still got nowhere. You spend hours on hold and then are spoken to in a condescending manor. Never again will I have anything to do with Vodafone or any other of it's affiliations.

I use to live in NT and thought my bad coverage was just due to living in the NT (everything there is poor quality) when I moved to Perth I expected I'd have perfect coverage all the time - NOT SO. Always dropping now, can hardly access the net on my blackberry. Stupid.

I live in Seville Grove near Armadale in WA. The phone reception was so poor I have now switched to the Bean Counter plan with Virgin. By the way excellent reception for anyone within the area. Vodafone is hopeless.

My husband lost his phone so I had the job of trying to contact Vodafone(ie. some call centre in India)I tried 4 times and was on hold for an average of 45 mins.
It's so quick and easy to sign up but when it comes to trying to speak to someone it's not worth the wait...I almost want to send them a bill for my time

Terrible reception, using an iPhone. Phone is constantly on 'E' service - at work in West Perth, driving up the Freeway north and pretty much everywhere except for home where we have a Wi Fi set up for the internet. Also holiday in Moore River - 1 hr north, out of 10 friends, every single one gets reception from other providers - Telstra, Optus, 3 etc, on various phones - iPhones, Nokia, Android etc BUT me - I got NOTHING! My 2 year contract is nearly over & I WILL BE TAKING MY ACCOUNT ELSEWHERE.

Reception is always dropping out in South Perth, and forget about using data...painfully slow!

More than 2 hours on hold to Vodafail on 5 separate occasions over the course of a week trying to speak with a PERSON in customer service.
Ended up emailing my concerns, all problems that I have seen increase since December 2010: calls dropping; service completely dropping out; emails loading 2/3/4 times over; voicemail dropping out; not receiving messages at all, or much later than they were sent; poor coverage, even driving down the Mitchell Freeway! The response received from Vodafail was that my "concerns are not valid" and they have refused to release me from my contract and have said I need to phone them to discuss my concerns with a Vodafone representative...only I don't have 4 hours to wait on hold nor the inclination!
I am NOT getting the service I signed up for nor the service I am paying for. I have not received a personal apology, let alone any refund, for the considerable amount of time my phone has been disconnected from their network nor the inconvenience the above issues have caused.
Vodafone, you are rubbish.

Useless service. People are always complaining to me that their calls go straight to my voicemail, even if it says my phone has full reception!! Calls drop out all the time and reception drops out and goes in to "searching" mode ALL THE TIME. I have to restart my phone to try and get service back. One of the most annoying things is the time is takes to connect to a call even though it says I have full reception - sometimes I can dial a number and it takes over a minute to connect!!

After speaking to or attempting to speak to someone who struggeled to understand me in relation to global roaming, I was informed I was on the best plan for me when I went to the UK for 4 weeks. How wrong they were considering my phone was not used. I now have a $1200 bill due to data roaming. I am also only 2 months into a 24 month contract and cannot wait to get out!

Every since I got my Iphone 3G back in October the coverage has been shocking - most days at work I cant get coverage unless I move around the office, I try to us the internet on phone, that takes forever to load. When I try to send messages half the time you have to send them a few times over. And most days the 5 bars cut out to "No Service" or "Searching"

I dont even have reception in my house in the hills, i goto drive 3 km to get in range! What a joke.

I can barley get reception or 3G reception, most of the time i have nothing. The internet keeps dropping out. I got told by vodafone that they will provide better customer service and better reception than 3, but this is not the case its just as worse. I have been with vodafone since November 2010 and im one very unhappy customer

when i signed up for mobile internet i checked the coverage at the 2 places i stay. where i spend most of my time thay said it was in broadband area and other will be in broadband in a year or so.
I always have issues with it disconnecting, or it not connecting at all. i have been to the stores and they said said it was just a bad simcard and so ive had that replaced. but it doesnt change. now i swapped by useage and the customer service guy said i could go up to $39 month for 8GB so i agreed and now it says only 6 on myvodafone. i have emailed to complain and days later no one has bothered to return an email or call. not happy.

unable to to use 3g services on iPhone

When I signed up with vodaphone around september 2010, I got this fancy samsung galaxy S, The phone itself is sweet. What shits me is that I was told my deal would allow me 2GB of data every month. Turns out this isn't the case as I've received a bill/s for almost three times my monthly cap amount because of apparent excess usage and I dont use it that often. No more than I did with my previous provider and I averaged around 100-150mb a month. This was a real piss off, not to mention the constant loss of network, go to catch up with mates in the city, and cant call them to find where they are. Why? BECAUSE VODAPHONE SUCK MONKEY BALLS!

I am trying to change of title from my brother's name to my name. I was advised this will be done within a day, well guess what!?! It has been a week now and everytime I call customer care, I was told different story.

Waste of my time and I am just so sick of Vodafone, customer care requires more than 30minutes to answer the bloody call. They are so incompetent in answering questions and always unsure about things.

Both our mobiles drop out all the time and the reception lately has been very patchy, sometimes you need to turn the mobile off to gain reception again. Trying to ring vodafone direct is a pain in the neck, you never get to the right department, make a complaint-"you want to make a payment"!!!!!!!!!!!!!!!!!!

We have dropped calls very often. Many times our friends complaint to us that why we do not pick up the phone but our mobile never rings. Many times we noticed the mobile did not ring but received that we just had a missed call.

When purchasing a new phone and plan, I was told by Three rep to change from Three to Vodafone and that my friends on the Three network could still call me for "free". They have since been charged for calls made to me. Impossible to get through on phone to discuss the issue.

Reception seems to be getting progressively worse. Should have gone to Telstra.

phone never has reception, can never call my partner as no one can never call me, i pay $130 a month to hold and ipod on me its crazy. and when i called they said every thing was fine and its my phone. why dont they just save themselves and just terminate our contracts. i feel sorry for those who are joining up now, not knowing what there in for.

Been on 3 for 18 months until my wife and daughter recently got iPhone 4s with Vodafail and seemed happy with them. I "upgraded" from 3 to Vodafail - what a mistake! The reception is patchy at best and the iPhone isn't the problem it was fine on 3. I should have either stuck with 3 or gone to the dark side (Telstra). The data rates on Vodafail are appalling. I had better downloads on Edge in the USA. The data connection is so slow that SpeedTest won't even run. Absolutely pitiful. They should be hung, drawn and quartered then burned, buried and drowned. An epic fail.

well as anyone else... reception. have to move from the front to the back yard and maybe I'm lucky to finish a call.. was refered to some Indian and he told me everything is sweet and there is no problem. also had my SIM changed. tried to terminate the contract in the shop... well at least I tried... LOL no luck there - you have to ring LARA!

Hate talking to Lara, never picks up what I'm saying or puts me throught to the wrong area

i haven't seen the bars on my phone recieve Full or even close to full reception since i got it a good 6 months ago!

i live in Bunbury and even though its a city, i can still never get close to full reception!!

also the internet is slow!! very slow!! i almost never get 3G and even when my phone displays 3G its still as slow!! it cant even keep up loading google maps when on GPS!! Vodafone needs to die in a hole!!

Many dropped calls. No reception or very poor reception in many areas of Perth, including my own home. SMS message taking many hours to be delivered. Sent one yesterday at around 11.30 am and it was received by my colleague, also in perth, at 7pm - 7.5 hours later!!We are a small business and rely on our Vodafone service to communicate. It has never been great, but recently it has become unacceptable. I was in Indonesia during December and was very impressed with the strong signal strength even on remote islands!

yeah my calls dont connect or come through sometimes, but my real concern is im getting spam SMS's from scammers saying ive won BILLIONS of dollars.

Bit strange how this has just happened after the release of the security breach?.....still currently on hold to see if it can be sorted.....

What do you email to the CEO of vodafone for them to call you back straight away! Cause I have tried everything and knowone will get back to me! The ten days are now up with the TIO complaint and no contact what so ever!

Sick and tired of having a conversation and then the call drops outs!!!!! Or even the call won't connect!!!