When my employer can't get someone on their mobile the first question they ask is "Are you with Vodaphoney?"

The absolute worse thing is when there is an impending natural disaster (Brisbane Flood) and your mobile phone goes from the usual PATHETIC coverage to ZERO, NADA "Due to congestion your call can't be connected", immediate hang up.

Is my WIFE alright? I wouldn't find out until she got home through pouring rain and flooded roads. I was beside myself with worry.

There needs to be a law that sets massive punitive measures on large businesses taking on business that they can not possibly service. Yeah, I'm talking to you as well Virgin Pacific

I've been a Vodafone customer for a decade. They were excellent back then. Until 3 months ago my phone has went through call dropouts and bad reception. I can't believe what people are telling me is true, that there is serious issues with the network. I thought I was alone in this problem, but this vodafail site shows I am not. I think it's time for me to switch to Telstra since my problems are not resolved by the customer support that also dropsout. Why do you customers think Vodafone's network is failing on us?

My vodafone network chooses to operate when it wants to. During important phone calls I get disconnected or bad reception. A couple of months ago I had to go a coupld of days without a connection. yours soncerly George Sentas

vodafone sucks! rubbish reception, bad data connection, indian call centre which i cant understand what they are saying half the time, rubbish plans, billing is a complete mess, VODAFONE SUCKS

just joined vodafone before national outrage. getting bad reception, dropped calls, no internet coverage at different times of the night

Ive been with vodafone for 1mth and i cant beleive how bad my coverage is. It gets to a point where my call are cut off and that is if iam lucky enough to get a call through in the first place. Oh! Dont get me started on internet conection id be here all day. All the power to you for standing up to the big guys. Best of luck.

Poor coverage, drop outs, incorrect billing, delayed text messages that are sent and received, absolutely shocking customer service if you can term it service. It caused me an argument with my ex boyfriend, he claimed he was ringing me, I didn't get any missed calls, he said he was sending me messages that I did not receive, we argued over whose phone was at fault. But it had nothing to do with our phones, it was the dysfunctional network!!

I have been through 3 phones on my first sim thinking it was just the phone responsible for my poor reception and sudden drop outs. I also would send text messages but would not get a reply until ages later despite full coverage. My phone would also completely ignore incoming calls! I am now on my 6th phone and 4th vodafone sim card and am still encountering the same problem. I have since joined optus. I have had problems activating my sim cards but was persistant enough to finally make my phone work. It has MUCH better coverage and I can actually use my phone for what it was intended for! Vodafone claims to have coverage for 99% of Australia, Its funny how I am always in the 1% of Australia that doesn't....

been with voda 2 years and they offered an upgrade, silly me agreed. got my new phone in mail, havent used, havent activated new sim.. changed mind due to lack of reception, poor service and long hold times.. called to canx literally when received phone (on hold for 40 mins) as assumed there was a cooling off period.. went through one dep where i explained i wanted to canx and send back phone main reason being no reception was told "well why didnt you call the network department" she then trans me through to "cancellations" where i was again on hold for about 30 mins, the rep then asked everything i had jus explained.. then said canx fee would be $1657 as there was no cooling off period

Very late voice messages and very poor coverage. Apparently even the vodafone store in rozelle sydney doesn't get reception.

coverage at home (Freshwater Sydney)has failed again. It's Friday evening when I have "no service" appearing on my phone.I'd like to be able to call friends to make plans for Friday night but am just unable to do so, as this is my only form of phone (no landline).Just not good enough in this day and age Vodafone!

The current phone I have on a plan until Jan 2012 died on Boxing Day because I did not t.ake insurance out it will cost me for it to be sent off for service. I have since placed my SIMS card into my previous phone to get by but have experienced really poor coverage and for the past 3 days I have had no service at all! Of course, my next bill is due.

Bad reception .constant drop outs = frustration services not working, lengthy periods on hold 45m-to 1 hour .Staff arent clued in as for example Vodafone 1555 had me on the phone for two days to resolve email issues and it turned out that it was an Optus-Vodafone issue nothing to with phone meanwhile email worked 2 days before not working for nearly two months -it just worked for a week and they are down again.Vodafone reception is extremely apalling in my area there is only one area -spot it works in up the road so I have to drive to this spot every day.
I have lived in Peakhurst and Lugarno for 13 years and its bad and getting worse cant download either as the reception is shocking.
I have been with them since day 1 and have received no loyalty acknowledgement from them or help just bullshit after bullshit .I am certain they owe me $4000 in recalls etc

After transferring the title of my mums mobile to my name, fought with vodafone for MONTHS n MONTHS to transfer $150.00 of money i'd paid previously onto my mums account to my account. they stuffed me around n around n around, told me 7 times they'd sent a cheque out, told me 12 times they money was being put into my bank account, still NOTHING... finally reamed them soo hard i got my money back and a new phone but now the coverage is worse than ever, texts are delays, apparently my phone is switched off all the time so people get my voicemail, when a text goes thru, it sends once off my phone but ther person i sent it to is receiving it multiple times... i want out of vodafone but they dont listen. i have 2 young kids and cant afford for vodafone to keep stuffing up!!

By looking at everyone's agony here, it looks like Vodafone Australia will soon set a 2011 Guinness World Record of being the worst telco giant ever as of yet. I work in a small business and need the portability of mobile broadband. I only have 0-1 bar 3G signal, for weeks on end at torrensville. WTF is up with their crusty network towers? Did they turn the 3G function all off to save costs or did they execute an Australia wide armageddon against their network towers? I can't even recognise the difference between GPRS and 3G anymore. Perhaps, in the most appalling circumstances, Vodafone and 3 are still deciding on who should be what role in management. A year later, they are still hopeless at merging. They just leave some of their employees with redundancy packages, while we customers pay them monthly faithful to the contract, waiting (and still waiting as I post this) for them to fix their reason for existing. Vodafone is meant to provide mobile services rather than provide a bunch of loser statements online about what they 'plan to do' when they don't. They should just 'do it' for cryin' out loud and stop lying to us. Honestly, they lack honesty. Unreliably, they lack reliability. I would waste my words saying that but as of yet, Vodafone's service is shit. Because I'm drowning due to Vodafone's broken speeds, I'm going to catch a life boat and be rescued, at NextG speeds thank God, by Telstra.

just called 1300 650410 (12min wait) to complain about lack of coverage in my area (Melb) - I was polite to the operator and her to myself, I explained my issue - running business, no mobile coverage and she informed me that Vodafone is having trouble with its network - its being worked on (??)...so I asked if she could indicate when the network in my area specifically might get better - no idea - so I explained again how important it was for my business that I have a working mobile phone and given my contract isn't out till Aug 2011 I think I needed to get out of my existing contract....she transferred me to Technical and now I'm lost in the ether somewhere (20 additional minutes to date and counting)..

Suddenly we have no reception - last two days days phone keeps losing signal for extended period. Have completely reset on the advice of shop staff - no improvement.

Really poor form Vodafone - not even going to try Laura based on the other comments here!

I'm with three/3, live in SE Melbourne - and i don't have an bloody coverage!!!!!!!!!!!!! not even to check my account!!!!!!! far out! AND I'M ON A FRIGGIN CONTRACT!

Today i sat in Australia Square, Sydney CBD, and made ten call attempts to four different numbers. For each number I was unable to even initiate the call before it failed connection. My iphone is working fine and i had full signal. One three occasions when I successfully connected, the call dropped and i had to recall.

Over the last two weeks I've been in Lismore NSW, a major regional city which in the past had good coverage. For most of the time in Lismore and surrounds I was unable to actually connect to the network or stay connected - a significant deterioration over previous visits to the area.

New Year's Eve in Daylesford, Melbourne, and NO reception for all 3 days of being there. No chance to wish everyone a happy new year, or let people know I was alive. At home in south west Sydney, NO reception. At work in Pyrmont, NO reception. And I'm on a contract? And I'm supposed to pay for this? Totally unacceptable Vodafail.

Small business mobile phone user living in outer NE suburbs of Melbourne. As a project manager I rely heavily on mobile communications to manage suppliers, clients etc. When I started my business Vodafone offered a $59 bundle plan encompassing unlimited email & internet so I signed up to the 2-year plan. While mobile coverage was never great at home (1 or 2 bars) on my Blackberry Bold, it was still sufficient to pick up SMS, Voicemail notifications etc and if I needed too I could step outside, point my head to the east and make a reasonable call. Occasionally it would still drop out, but I could live with that. 17 months later - I can no longer get any signal...nothing...not a single bar...step outside again nothing. In fact I have to travel more than2 kilometres back towards the city to pick up any signal again. What's killing me is that I don't get notified that someone has tried to call or SMS...my clients have noticed that it may take hours for me to get back to them which is not acceptable. I have 7 months left, but I can't afford to stay like this.

In 3 days I have more than 10 phone calls cut off 5 seconds after the connection. It was really bad as some of these are work phone calls from customers, the reception goes on and off all the while. I am so regret signing up this voda plan instead of continuing with my 3.

5.5 hours total time on hold to speak to vodafone customer service in 1 week plus call dropped out twice during this time. Have to stand in corner of back garden just to get 1 bar of signal! Absolute crap service, coverage and communication. Have decided to give optus a go!

No 3G coverage of any sort within my own home for over an hour. This is a common occurrence and when there is coverage it is slow and un usable.

Since before Xmas I have been having issues with Vodafone. My phone was stolen and I desperate needed one so I got myself an iPhone with them. At first it was fine 3-4 bars reception no drop outs and I could still text my friends living in the USA. Then it went downhill. 1 bar of reception. I was lucky if I got 2. More often than not I have no service. I am only just now able to text to USA again yet every 5 minutes I lose reception. I'm a full time student with no income bar the measly amount I get from Centrelink and I have no way to rid myself of them for another 16 months at least. Is it so difficult to get what you pay for these days. Definately sound like vodafail to me.

I constantly have no reception, after walking around my house and yard for 30 minutes to find reception, the call then drops out after 30 seconds. These is no coverage in my house at all, then I'm faced with walking in the rain and mud out doors!!!! Messages don't send automatically, i have to turn my phone on and off to activate the sending of my message. I have people constantly complaining that they are unable to get through to me.

Love the site, hate the service from voda... I get better coverage from my kids play phone but they only cost me $10 with no recurring b*llsh*t bills!

Anyway found this page about it aswell... lets drive this corporate giant to being responsible to their clients!

http://www.facebook.com/pages/Vodafone-Sux/180105342022429

Cut outs and reception. I could be talking with normal reception then Bang! cut out.

Im leaving in 2 months to Optus or Telstra

I have troubles since December getting reception on my mobile around the CBD. I always wonder why so suddenly Vodafone's network becomes gradually worser over time. It's either the 3 merger or it's some unforeseen UFO with the power to mass absorb RF from Vodafone network towers across Australia causing massive interference. There goes all our communications via Vodafone.

No 3G reception ~40% of the time in Melbourne inner city. Often no reception of any kind, so no ability to make calls or receive text messages. It's so surreal standing in the middle of the CBD and getting No Service on your phone...

PLUS I've started getting the monthly bill of another Vodafone customer in addition to my own containing all of their private details, including name, address and all the calls and texts they have sent. Considering the current media reports about customer privacy I couldn't believe it!

I have recently moved to Bulli. The change of address has cost me lots of money, as I cannot upload anything for the job I am supposed to be doing.
I write articles for a news organisation.

I have a question. Is there ANY coverage in the Wooonona-Bulli-Thirroul area -- at all? It has been the same since I've moved here, six weeks ago. Connection yes and no, but mainly no. Nothing has been done since I have lived here. Any hope of a miracle?

This problem is not connected to the floods, surely!

Thanks. I'm hoping for enlightenment.

Sandra Martelozzo

I cannot get reception in my office in Burleigh Heads nor my house in Bonogin.

Any attempt to contact Vodafone takes at least 20 minutes of holding on to your phone and 2 months latter still have no reception. It is now blaming the floods in Brisbane for poor reception.

Vodafone coverage and network performance is excellent inside the Vodafone store in the Canberra Centre. I will just walk there to use my phone everytime I need to make a call or connect to the Internet. Problem solved.

i am constantly having reception black outs on my network, extremely delayed text msg receipt and voicemail retrieval doesnt seem to be working. i have only had this issue for a few months and though it was the case that my phone was playing up when i saw the article in the paper and report on tv i knew it wasnt just me. my mobile is less then 12 months old and considering its one of the latest i phones figured finally it wasnt the issue. i have been with vodafone since day dot, literally 10 years. this month i was late in paying my bill by a few days , first instance in the duration of my loyalty with the company, i woke up went to check my emails and reply to a txt msg and noticed nothng was coming or going through. i went to use my phone to make a call and what do you know my phone is barred. this is ridiculous, after not receiving a payment of $100 odd dollars you go and cut my service? im trying to run a business and wasnt around a computer when the payment was due to transfer the money and the best thing you guys can do is cut my service? i think after this incident im going to cut my service with you and let all those years of loyalty go down the drain cos clearly it means jack all to you as it now does to me. loyalty , whats that vodafone asks themselves. its not a word i will be able to associate with this company in the future.

oh and another thing, i really appreciate my personal details being released and getting hacked to, its really great to know your happy to take our money but cant provide the service you promise and have done so in the past. whats going on in your telco?? trying to save a few dollars by cutting people off perhaps?

EVERYONE... I have found probably the only place in Austalia that gets reception. Admittedly the window is only for 5 mins but there is reception. Its on the corner of Bennet Road and The Great Western Hwy at Colyton and the times are from 11 am to 11.05 - 11.10am.... Thanks Vodaphone really appreciate is....

with my blackberry. Calls drop out constantly, data dropping in and out on a daily basis. everytime i call customer service (mind you takes forever to get through to a person, and they happen to be overseas and dont know what i am talking about) all they say is what area are you in? and check 'apparently' check the signal in that area. no matter how many times i say it happens all over sydney not just one specific area. then i happen to be left on hold for 15 mins, no one wants to speak to me??
same spot same time use my work phone which is optus and is crystal clear, doesnt drop out full reception.
texts delayed, blackberry messenger DELAYED. internet not reliable AT ALL. whats the point of having internet on your phone if you cannot use it??
ALSO. calling other vodafone users and saying their number is switched off,(even though when tested right next to me and apparently HAS some bars of reception) THEN TO MAKE MATTERS WORSE - trying to call voicemail and cannot get through or hear the the message clear enough... What if it were an emergency? ive had enough of Vodafone and would like to change. How did you change to another provider?

I have been overseas for 8 weeks and I haven't received any notice of the due payment. I just got back and my phone has been cut off without ant warning. I wet to one of the stores in Bondi and the staff referred m eto call a number ( as always). They still keep adding dollars to my account even though they are not supplying the service. This morning I have been 25 minutes on waiting to get to someone that was going to put me to a voicemail system!!! I got very upset. to top it all the coverage in Bondi is really bad. I have been complaining for months they have changed my sim card but still many times the coverage is really bad. I have been with vodafone for more than 4 years and I haven't get any compensation what so ever. VERY VERY FRUSTRATEDDDDDDDDDD

I have been with Vodafone for 5 years and have to complain about at least every other bill. Most recently they cut me off while overseas with no warning and are claiming I have a $1300 bill! They cut me off at $800 and since then my bill has increased another $500 without me being able to use my phone. I have called. And called. And emailed. But I can't even call 1555 from my phone as they have it barred. Before then I had drop out problems, very little reception in my house, but anyone with a different network has full coverage.
Not Happy Vodafone, not happy.

I have been with Vodafone for 5 years and have to complain about at least every other bill. Most recently they cut me off while overseas with no warning and are claiming I have a $1300 bill! They cut me off at $800 and since then my bill has increased another $500 without me being able to use my phone. I have called. And called. And emailed. But I can't even call 1555 from my phone as they have it barred. Before then I had drop out problems, very little reception in my house, but anyone with a different network has full coverage.
Not Happy Vodafone, not happy.

I signed up for 2 iphone 4's about 2 months ago and since then I have had major issues when we try to call people (it wont connect or drops out). When people try to call us (our phones are apparently off or out of servcie?)When sending sms's(they can take up to 24 hours to reach there destination and even longer if it's an mms)thats if the network lets you send it. When we try to use the internet it is either extremely slow or doesnt even connect! I have tried to call voda numerous times but have not been able to speak to anyone as i am left haning on hold for periods of 30 minutes and longer.......I did manage to complain via email but even then the process is lengthy. they did offer me 2 months free access though, not sure if the probelms will be resolved in that time?

No signal at all at Tindal and very intermittent in Katherine even though the coverage map shows full coverage for both areas.

Have been a Vodafone customer for over 4 years, but since I bought a Google Nexus One and use the phone significantly more than I used to, I've realised how bad the Voda network is, especially in Hobart. I've been tearing my hair out over the last year, not even being able to make phone calls from inside my house (15 mins from Hobart CBD) so before Christmas I called to complain and demanded to be released from my contract. Voda wouldn't budge but offered to check the power of the network at my residency (West Moonah) and got back to me this week. Surprise, surprise I live in a low power area. However, this was enough to have me released from my contract, and within 20 minutes I was at JB Hi-Fi signing up to a Telstra plan. Very pleased; free $100 JB gift voucher, extra 500mb download limit, $10 less than I paid with Vodafone, and a movie ticket per week for the next year. Not least, I can make phone calls from inside my house and I have yet to be anywhere in Hobart where 3G reception has dipped below 5 bars.

So extremely happy right now. I feel sorry for those locked to Vodafone, but wish them all the best to be released.

have two mobiles through Vodafone, one for myself and one for my partner. Both of us are continiously pulling our hair out at the absolute lack of reception that is available through their service. It is not unusual for us to receive text msg many hours later after they have been originally sent. Voice mail services aren't much better either....but here is what really gets to me. I am an Australian Defence Force member about to be deployed overseas for a period of 8 months....and in preperation for that, I contacted Vodafone to request a suspension of my phone for the period that I am away as I would not be using the service. Let me point out that i merely wanted to SUSPEND my service not cancel it, so when I returned from active duty, i would recommence my mobile telephone service. I was told that the maximum amount of time they would suspend my service was three months and that i would have to pay out the remainder of my plan if I wanted it for longer. Tell me this, we as Australians support this company by signing up with them and paying our bills on the due date month in month out, but when i comes to providing support to us, it is simply too much to ask. I am 100% behind this website and what it stands for and it couldn't be put simpler...VodaFAIL!

I live in inner Sydney and work in North Sydney. The performance of the Vodafone data network is abysmal. You get 2Gb data allowance on my plan but is so slow that you would never get to use it. So they are chaging for product that they cannot deliver.

Am so sick of phone dropping out or when I try to call I get "Connection Error." When I receive calls they can't be answered. Mised calls, messages and texts coming through hours or days after receiving. Instead of employing people to monitor Facebook and Twitter monitor your network. If Network is so bad FIX it. Am now off plan so am looking around. Any providers better?? Would like to think so but I think they are all crap.

supposed to have excellent coverage in the area I live according to their map, can't use phone inside house and frequently drops out when finally able to make call. delayed messaging is a huge problem, need phone for work and to keep in contact with child. vodafone never replied to complaint email. told by local vodafone store it was my 'outdated' phone and sim card, so purchased new one and had to go back to store 7 times to get set up properly. on prepaid, what entitlements do I have, don't want to pay to switch service providers

Been with Vodafone 2 1/2 years. Last year they upgraded my plan to unlimited and said i would get the new iphone (3 months late). I kept getting random charges on my bill and took them 4 months to finally sort out and they still blamed me for getting on the wrong plan even though they promised me i was on the unlimited.

to top it off even when i have full reception my phone wont call. it drops out constantly. and the worst of it is internet. it just doesnt work, its slow, theres no point calling vodafone it takes hours to get through to an idiot in india reading prompts off the screen.

I cant wait maybe 12 months or so I can finally give them the arse and switch to a real provider!

In Toowoomba we finally get service back! It only took 3-4 days and after 1 night it is out again! What a great surprise for all of us Vodafone users!!! Just checked at 5:57am and again network down. Do we have to pay for days we have no service in out contracts / plans or whatever Vodafone staff want to call it? Is there a contract agreement at any point that states when out of signal or service Vodafone will not bill you for those periods or days? I guess if I go without proper signal or service for a month then I shouldn't pay for the signal or service I went without for the month right? Anyone have an idea on this? Why should anyone pay for something they don't get?

waited 45 mins today to "try" and get some help from vodafone while at work (closed by the time i get home here in Perth) as i had no reception all of last week too make calls , could only make random sms or random net coverage and even then at ridiculously slow speeds. i can be standing in one spot and have coverage and 3g , lose 3g and then lose coverage in any given order , and having too reopen web pages using up data limit . Missed important calls that were work related (supervisors trying too call me as well), the loss of net coverage and slow speeds has been on going and really startin pee me off .

I GET NO RECEPTION ANYWHERE

I have been facing problems with reception. Vodphone is providing such a poor reception. First i thought it might be Iphone issue. I got that sorted out and found there is nothing wrong with phone but service provider. At home, I am sitting in my bedroom, where I get the reception now which wasn't available at the same location 10 mins ago but towers on the screen showing full reception.

this is just ridiculus. Now bloddy my bill comes $350. because of late uploading data used on Vodaphone system.

I have major concerns regarding reception and biling.

Sucked in Vodaphone.
Pardon my language, but u people deserve it.

I naively signed onto a contract with vodafone about 20 months ago, and have regretted it ever since. I have had a few major issues with them regarding insurance, appalling coverage when i live so close to the CBD of the 3rd largest city in Australia, and the fact that their customer service is a joke. like, not just bad, it is actually useless.
within the past 12 months I started a new job working at a major phone dealership, that deals with Vodafone, telstra, Optus and 3. I will not name the company or location, but one of the requirements is that we don't put down other carriers if there is no need. if we do a coverage checker and it looks good, and the plan suits the customer, we do it, and can't advise against it. but in recent months i have been steering customers well clear of vodafone and 3. i just explain my own experience as a vodafone customer, and then show my own phone's current signal compared to a store phone on telstra, and we both have a laugh at how bad it is.
after having no service for almost 2 days now during the floods, a time when we also had no electricity meaning no modem for the internet (NOT vodafone thank god), i was unable to contact friends and family, get help, nothing. vodafone, that is just not good enough. I am now on a one person mission to sway customers away from a useless network. YOUR TURN, VODAFONE!!!

i am up to my eyeballs with frustration over various issues throughout my contract, last week lodged a complaint with the TIO, but in brisbane at the moment with the flooding, i assumed network congestion would be an issue. I completely lost all signal yesterday morning, and without electricity (which meant modem couldn't work), i couldn't tether or contact anyone. I'm just so lucky i am staying with a friend who is on Telstra. almost 48 hours later i STILL don't have network coverage. and i have been in 3 suburbs today and restarted my phone. still nothing. i feel nothing but loathing towards this telco.

I am a nurse who is on call, well I am suppose to be but with vodafone I have failed to receive any call from work until about 12 hours later...that is no good.. I am contracted until March 2012.. I hope I can get out of my contract.. I also hope that vodafone will contact me in regards to this... I DON'T THINK SO... they are so hopeless... worse than telstra... now that is saying something.

I've tried calling Vodafone customer care about concerns of my poor reception and dropping calls. I live in the coverage zone, in the east metro area. When I call I always try to go through Lara's tree branching 'voice menu' options by the keypad. This leads me to a point where my call is ultimately dropped after minutes of broken music. :sigh: Then I tried the other option to speak to Lara using voice recognition. Even worse. I may have an accent but I can still speak audible english that is understandable. When I say an option, Lara monotonously replies along the lines of, "I'm sorry, I don't quite understand you." and "Can you please speak again with a clear voice." She even gave me suggested options to say after she thought I wasn't speaking english. At this rate I won't be reaching customer support. If they don't block you one way, then they'll block you another way. God sakes, Lara just let me through to customer support and fkn shut up for once. Stupid machine should save her breath for those foreigners working at the call centres. Ironically, I bet not even they have the right darn accent to pass her. Perhaps there should be a third option: a fkn translator for Lara and the call centre. Nothing more than pathetic.

insurance is absolutely ridiculous, nothing can be done upfront. It's always go through automated robot lady named Lara who doesn't understand my feelings at all :(

Even though i live in the middle of the city, i hardly get 3G reception and am always on 1-2 bars on my iPhone. As well as shockingly bad call charges, Vodafone always overprice their caps. $79 dollars per month over 2 years slowly turned into $110 per month.

Either pick up your game or lose your customers Vodfone, because you have sure lost me.

I am living in the middle of the adelaide city and still the connection is really bad. When i complain about the issue i got an automated message telling me about their coverage and also saying the problem is resolved with in 2 seconds. Thats the biggest bullshit i have ever heard in my life. Still the problem is unanswered.

I'm a salesman and travel throughout Canberra and the ACT region. I have yet to discover a single surburb in which I do not have a dropout, missed call or the blue screen of death (iPhone's) "Your Celluar Network is unavailable Please check settings and select another Carrier". If only it was that simple. And internet (3G) I have just giving up on having it.

- Phone says I have reception, though people try and call and they can't get through
- Receive text messages hours late
- Receive SMS messages days late or not at all
- Data Coverage very slow, or doesn't work at all
- Continually drops out while I'm talking
- Goes for long periods where I can't call out
- I work from home on my internet and mobile and my work is getting seriously affected

i am so insanely frustrated at the poor reception I get no matter where i am, whether that be at work (Melbourne CBD) or home (inner south east). The internet loads slower that a '95 Computer loaded with viruses and using dial up. Calls are okay but it usually "fails" before connecting. Grr.

They keep cutting out on me, I try to make calls and it says network busy, coverage drops in and out whilst in my house. Then when the floods were happening right at a cruital time when I was trying to contact friends and family their systems cut out!

Hi all Vodafone has failed me in all aspect including the infamous IPHONE 4, that even worse.
I lose connectivity on the data and voice channel, the unit state your selected mobile provider is no longer available. What the hell doesd that mean ? I have never seen this on my Nokia any and all models, I used to work for Vodafail and know most of the faillings, this is a whole new range of rubbish that happening.
the the customer care staff in Bombay in Malad, (where my grandparents lived) they keep giving me the we have to do the regualr check, Reboot the phone master reset adn get a new sim card, and reset fro mhe network, all a waste of time energy and money having to go to the store back up reload and jump hopes, it would be ok if we got paid for doing this. They just have they routine directions but they dont care since they get paid to sit there and do this. if they had to compensate us by giving us $10-20 per hour they would fix the problems quick fast. ANZ bank did offer $5 if you wait more then 5 mins in line to get served and then they stopped with few weeks as they were loosing big money
Tushar

i got a good phone from voda with no network... insane

I dont have a very good reception in my house for a start and i have an iphone4, which means data is a crucial part as is making and receiving calls, but vodafone fails in all the department in calls and data parts. A frnd of mine who uses optus and i, had a competion to access a webpage in iphone4 at the same time, in a full strength coverage area and alas, i failed because i used vodafail. FYI: the page never opened for a lon time until i got frustrated and closed the browser. It annoys me very much and take the fun part out of using an iphone. I was with virgin on optus network before the contract expired and they didnt had iphone4 then, so i chose vodafone, not realising the pain of many. Now, i am in one. :(

So I ring up customer care when I get free time, go through the menu selection process, end up getting told the Iphone/network coverage side of things works from 8-8, how the hell am I going to get my crappy contract looked at if they are shut when I get free time?

My saga has lasted 2 months!! i work for the railways in melbourne and am a safety critical worker.
No coverage and no messages passed on 1 night and 3 of my crew were nearly killed by a out of hours train!!
# times after i sent back my hand set i have been told all charges have been waived, complete crap!!
just spent another 45min on hold with another promise

We'll ain't i the stupid one, i've been caught out with a double whammy. I have a vodafail phone and use the vodafail service. The phone just doesn't ring 85% of the time and nor does it divert to the message bank. Mind you I have been on the phone to them several times now about the message bank & reception issues but they keep failing me due to ????? They can't seem to tell me. I am a per-paid customer and I believe that because of that they feel quite comfortable providing me with a lower standard of the service. I have spoken to them personally about it on a few occasions. The care factor from them is NIL! I'm on the hunt for a new phone & new provider as i write the trouble is are any of them better?

For weeks my data speed is fkn slow with shit signal, probably something wrong with the network tower(s) but Vodafone doesn't act at all. No point talking to a brick wall company with automatic apologetic responses. The company's management and employees probably are already aware of the pathetic network problems. I bet the majority of them are with another carrier, which is why they are problem free to a certain extent. The other scenario is that the Vodafone management are using the Vodafone network for data and calling, which explains the reason why they can't fix our issues; they can't contact each other properly due to their own calls being dropped by their own network. I don't even understand why they are still called 'Vodafone'. After all this trouble you'd think they should not have the right to call themselves Vodafone, since they can't even transmit VOice and DAta across FONEs properly. So fkn retarded.

Living in Brisbane, but got next to no reception for the past 2 months. We should not have to pay to cancel our contracts!
Most of the times, I cannot make/receive any calls.

No coverage in Toowoomba since at least one day before the flooding rain, so how can the transmitter be down because of the flood???. Not to have mobile service when you need it most is terrible. Now have phone calls I am having them call forwarded to my new telstra sim card but have to pay dearly for this service. Should be free as they are not providing me with any service.

Both partner & I in Brisbane & on Vodafone. Coverage has been worse then normal during flood period & not at all over last few days at times, together with no power for a while. Service came back on only to allow Vodafone to send a text to both us on seperate no service periods & advised that our bills were ready then went back to no service again straight away.

i have had my iphone 3g fir 1 yr and the reception is just gettin worse i have NO RECEPTION WHAT SO EVER!!
vodaphone says its not there fault and to cancell my contract they whay $850 WTF?
its not my fault they are shit i shouldnt have to pay!!

I live in melb, my dad lives just out of echuca, my friends live in Tongala.

The one reason I have a mobile phone is for use if a break down occurs in out of the way places.

Be warned once leaving Melb heading north you will be lucky to have coverage unless going through a township (if you are Lucky)

As a family we have travelled 3400km through deniliquin, Gunnedah to near
coffs harbour, long arduous trip, it did not help that my sister and father were with Telsra and had coverage most of the way,I got sick of NO SERVICE sign on my phone

a big no thanks to vodaphone

I want out of my contract now!!!!

I have a phone, but it is just a nice paper weight. No reception 90% of the time, and when it does have reception it is shoddy and almost impossible to make calls with.

I called tech support, was told they were working on it. I have since called back and am now waiting, again, to get someone to talk to me about it.
$79 for a phone that doesnt work. what a joke!

Poor coverage, poor reception, lack on english when speaking to customer service rep.
On hold for upto 60 minutes WITHOUT FAIL.

been with vodafone for over 4 years, network keeps getting worse, initiated a cancellation of my contract and have lodged a complaint with the telecommunications ombudsman. time to jump this sinking ship!

Phone has no reception when required. I am concerned both from my own business point of view as well as the fact that I'm pregnant and worried that should I need to use my phone in case of an emergency, there will be no reception available to make calls. Additionally, when on a call, the call would just be dropped and I am unable to call as there is no reception available. This should not happen as frequently as it has been happening!

I live in a new development area that has been built over the last 3 years. there is still nearly NO 3G coverage available at my house and barely ANY coverage whilst im inside. Sending texts you need to be standing next a window for it to send first go. ITS BS! They promise us new towers. WHERE ARE THE NEW TOWERS VODAFAIL!?!?!

Where do I start? Reception worse than all other carriers, signal on phone -IPhone - constantly shows no service available, even in areas where I have had a signal on other days. Texts and voice mails delayed for up to hours.

Dont particularly like Telstra's attitude but will be changing back as soon as possible at least their network works!

In Thursday 13 january edition of Sydney Telegraph, Vodafone has taken out a full page colour ad to promote the Iphone4 on Vodafone Infinity plans.
In the tiniest print at the bottom it says, amongst other things "Service subject to device capabilities,network limitations and customer location."
I am gobsmacked that they can sell a phone product knowing full well it will be useless in many instances. Fail,Vodafone,fail fail,epic fail, I hope the wind is taken out of your sails soon.

No service in center of Brisbane for about 3 hours. 3G internet slower than dial up takes 5min to load page even with fill reception. Trying to ring to complain been on hold for 1 hour.

My issues are

1) Poor reception in the 4000, 4078, 4069 and 4121 postcode which is where my brokers do 90% of their business
2) Customers tell us they cannot reach our numbers which always goes to messagebank
3) we get an average of 13 call fails each day when trying to call out
4) The Vodaphone Blackberry regularly turns itself off when in the adjoining suburb of Richlands and then re-initialises - sometimes 2 or 3 times in succession
5) No 3g coverage at most times. City - hopeless, Kenmore - very little 3g and tarragindi at my home absolutely hopeless. Even have no 3g in the cbd and fortitude valley most of the time.
6) Had clients tell us that they've been trying to call on numerous occasions. Phone can be sitting on our desk, or in our pocket and it does not ring
7) our loan updates are received via SMS and these have been received 1 day later which is unacceptable in our business when the settlement of a house is involved
8) Data speeds have been terrible and as we are cionstantly on lender sites for loan uopdates this is unacceptable

Given my brokers are self employed and rely heavily on their mobiles this is now seriously affecting my business.

I went to get a mobile broadband plan with Vodafone in November last year. Service was alright until I had 1 bar 3G signal, incredibly crap speeds, & it has stayed that way since beginning of January 2011. So much for a network maintenance, which some foreign customer service guy claimed would not take longer than a week. Must be some lying generic response, just an Indian version of Lara. The towers seem to be unable to handle the amount of users they are constantly attracting and taking in using their misleading marketing. Vodafone emphasizes their 'good' coverage and 'speed', which is so abysmal that even a snail can travel faster than the data that reaches my usb modem. Im living in a suburb with 3G coverage, but the connection dropouts are just appalling. It happens every few minutes. There is no point in using GPRS mode, since it's even slower than the oldest person alive. These days I seem to be paying monthly fees for nothing. You get several GB of usage and you can't even use it. This is seriously epic fail. It all started with me reading Vodafone's ad clustered site for technical information regarding coverage, speed, & service. They claimed to cover metropolitan areas, which included the suburb I live in. They claimed a reasonable speed range that most other telcos quote and boasted about their service. Then I waited an hour at the store to be served, the dealers seem to rather enjoy chatting with one customer at a time very slowly until their shift is over. To me, it felt like days. Finally I got my plan set up. After sorting out the VMC software problems, the product worked (yes I know strange as it may seem, it actually worked for a few glorious weeks) until it struggled again. Here I am, poor signal for weeks, 0-20Kbps 3G, & almost non-existent service. Even if the network tower is not far away & there is nothing major blocking the signal. Heres where the pain begins that customers have endured. I called Vodafone technical support 35 times, 30 of them were Lara transfer problems leading to call cut offs. WTF is the point of Lara's telemaze if it leads to cut offs. It's like having to solve a f*d up maze only to reach a dead end. The other 5 times led to horrid patchy musical hold up times equivalent to a theatrical length film. Finally I got to a foreign guy who told me these lame responses, which I, a pc expert, would have already tried. He still insisted me to try his troubleshooting even though I told him 10 times I've already done it. Ranging from reinstalling the device & software to deleting browsing history. Lame. Still got crap speed & signal. I really need to 'troubleshoot' someone in the head. Then he rambles on about a network upgrade in my area. Another generic response in their agenda. AND they always say there is no deadline for these upgrades. I hope people don't have to wait a lifetime's journey to get full signal again. Knowing their call centres are foreign these days, I gave up because even maintaining a call with them (that is prone to dropouts) will take blood, sweat, & tears. Now we have 12000+ Australians lobbying for a lawsuit against Vodafone, for reasons similar to my woes. I wouldn't be very surprised. We also have a recent issue involving customer data security breaches over the web. All Vodafone does is tell us that everything is fine. IT IS NOT. Whirlpool forums is packed daily with unheard complaints of Vodafone's services. In fact the threads are so vast it could form a large encyclopedia or a Lord of The Rings novel. As for the Vodafone staff seeking sympathy, think again. You are the cratered face of the company, so you must deal with the aggressive amount of recent customer woes. It is us customers that have all the power in the end. We can choose, in the extreme case, to do a mass exodus rather than put up with Vodafone's recent incompetences. We suffering customers (which seems to be a majority of Vodafone's customers in Australia, looking at how many complaints have plagued across the net) could all leave Vodafone & go to Telstra, Optus, etc. That will leave Vodafone Australia dying out of business, which will mean the Vodafone staff will lose their jobs. But then heres another issue. When customers attempt to cancel their plan & account, the customer service person attempts to hold on to the already dissatified customer for dear life like a leech, offering lame discounts & bartering. We shouldn't have to pay the remaining cost of the plan if we get slow unusable 3G net for weeks on end. We shouldn't have to rely on TIO and other full blown agencies to get our word across. This Vodafail site clearly indicates the last straw for the telco. It's just ridiculous, seeing that 'Vodafone' is an international business. If Vodafone doesn't fix these customer & network services, then too bad for the future. There won't be much for the telco to fix once its over. Not to mention the irony of 'gain sharing', I can barely post this using my Vodafone mobile broadband.

Can't make calls at the moment. Connection failure ... although 3G is showing full reception. Can't connect to the Internet either although my phone can find the 'Vodafone AU' access point. Can't even connect to 1555 to complain!

I've had SMS's come four hours late, a day late or not at all. This is third-world coverage not something worthy of Australia and it makes it even worse when you see how much money Vodafone splash around on advertising at major sporting events. Get your priorities right!!!

calls just drop out internet pathetic - dial up was quicker :-( no reception in some places had to make an urgent call from side of road and phone said NETWORK UNAVAILABLE - lucky i wasnt being murdered or had car accident!
i can't wait to leave them im going break my contract I HATE THEM!!!!

I have been in Queensland (Gold Coast) for 20 days on holidays and have not had more than 50% reception bars on my phone during the entire time. SMSes have taken ages to reach me, my SMS recipients have waited hours to receive my messages, calls have dropped out. I also have an Optus phone for work and it's had perfect coverage the entire time.

I am a doctor and need to be connected to the mobile for providing on call services to critical patients . I also need to be in touch with my fellow clinicans . I find it difficult to get reception at the John Hunter Hospital , Mater Hospital and Maitland Hospital.
I get late SMS messages too. I hope this website allows Vodafone to look into the matter and help us.

I live 10 kms away from Perth capital city and I still don't get reception!!! What rubbish is this!! When I tried to ring up to cancel my wireless internet, I get cut off because my mobile phone has no reception! I am doomed to paying exhorbitant amount of money for TWO services I can not use!!!!!

What reception? Vodafone doesn't offer any

I live in the middle of Brisbane,and frequently have NO reception in my house.
When I do get a meger 1 bar, it drops out the moment I try to make or recieve a call.
This is unbelievable and unfair that I should pay the same amount of money as someone on Optus, yet recieve less than half.

constant messages informing me that the network has dropped out - very very very slow - 'dongle' only of use when on wifi - the vodafone network is disastrously slow

MY MOBILE PHONE SHOWS 2 OR 3 BARS BUT HALF TIME TIME I HAVE TO GO FROM ONE PLACE TO ANOTHER TO HAVE ACCESS TO FACEBOOK OF INTERNET.SOMETIMES ULL C THE BAR CLEARLY BUT IT WILL SAY NETWORK PROBLEM. HAVE TO TRY NUMBER OF TIMES B4 I AM ABLE TO GET ON WITH IT. EVEN THE CALLS I MAKE SOMETIMES DROPS OF. SO FRUSTRATING

I recently migrated from 3 after several years of flawless service to Vodafone in order to get on the infinite cap. Initially, I had next to no reception, call drop-outs and was not contactable.

However, as proposed by Vodafone, coverage in my area has improved drastically over the past 2 weeks. If this is the kind of response time Vodafone are capable of, then I can't see why more people can't just relax and let them fix the problem rather than distract the company with a storm of loaded issues and floggings.

It's not productive and it won't make your reception any better. I'd hate to be a Vodafone store employee right now. I know several and I know the authority they hold, which is next to none, and I can only imagine the hordes of emotional customers giving them grief which they've no power to fix.

I think this site encourages brutal group mentality and pack confidence that serves no purpouse but to further derail the issue and let people blow off steam.

poor network, even in CBD, no reception or only 1 bar. 3G is super slow or even drop off most of the time. I wonder if we can all put together a law suit to get compensation

what a joke. on the website it is saying there coverage map is down because of the floods. yeah right ive been trying to check my coverage for days and couldnt get on to it. it was BEFORE the floods even happened. stop lying vodafone!!!!

I have been a Vodafone customer for 13 years and I used to be happy with the service I received. Completely different story now. I am gobsmacked at how this once great network has let itself become a steaming heap of moist cat's droppings.

You can not run a business with Vodafone as it is just embarrassing having to ring a client back 4 or 5 times in succession due to call drop outs - up to 8 or 9 a day - even when you are standing in the same spot and not even moving the handset. a whole lot more if I'm driving. Then there's the voicemails delivered up to 3 days later with absolutely no record of the call to my handset. Then the signal just 'disappears' - for 10 minutes sometimes - even though I'm in the middle of Sydney.

And I won't even bother whingeing about the 'mobile internet', that's just a farce. I can't even get a signal in Darling Harbour, Sydney for a phone call let alone updating my FaceBook status.

I have tried to keep the faith Vodafone, really I have, but you are not who you once were and I just don't care anymore. It's not just me, a lot of people are saying the same thing about you.

Anyway, I've been talking to someone else and I think there's a mutual interest there so I'd like to see where that goes. Yes I'll probably get raped in price and plan options, but at least I can call someone and talk about if I need to.

It's over Vodafone, I'm just going to take my things and go.

Denis

No reception whats so ever, i use to work with for this organization, and even in the shop i had no reception wich was pretty embarrassing infront of customers, i dont have reception around my home, or even infront of my computer, shopping centers forget about it,i have been in a situation when i desparatley needed to contact a person for an emergency and i had no reception no where any time..