Well i am a customer of Voda threw mobile and internet, I have made several complaints about my internet service to many of their customer team members and they still refuse to do anything about making myself as a customer a satisfied person, only reason i am still with them is cause i am on a contract and i deff will not continue with this company after my contract has ceased.
When i 1st applied for the internet i asked the customer service member what the reception would be like in the area which i live and she replied me excellent and u will be very satisfied, little did i know that was a very un true answer and i have had nothn but poor 2 very poor service since being on the vodaphone contract..Great site 2 complain cause there is no real point in callin them cause not only dont they listen but they dont do anything to make the customer happy and want to stay with them, but quite often i have had the vodaphone team member close the call on me...I HATE VODAPHONE and i can not wait till my contract is over...Thanx!!!

I have been with vodafone for 3yrs on a 1x mob ph & internet contract plus 2x mob ph on prepaid contract, experiencing the same poor customer services everyone else at times when I point out to vodafone the poor quality of service I was recieving. I had to be patient with their mannerism of handling the complaints in a non professional manner but always the no solution provided or being compensate for the loss of business. I am coming up to the end of my contract in June 2011 and will not be resigning with this corporation.

Constant drop out in signal within the Sydney Metropolitan Area, mainly in areas from around Leichhardt to Strathfield. I travel this route to and from work everyday, I constantly experience a loss in signal and have to turn my iphone off and back on again to re-gain the signal. I have informed Vodafone of this probelm, I even managed to get ahold of a tech and he is aware of the problem, which exists for thousands of vodafone customers in the Sydney metro area, and Vodafone will apparently look into it. I also enquired about ungrading my iphone to a new iphone 4, and have been informed by several Vodafone customer service team members that in order to upgrade my iphone (which other carriers do for free), that i would have to cancel my current contract, pay out the difference and then sign up to a new contract.... what a rort that is!! No thanks.

Drop outs guaranteed on every second call. Cant get reception in the CBD. Can hardly ever get 3G coverage, no matter where I am in Sydney Metro or CBD. I dont receive half my MMS and SMS messages and Im sick and tired of calling customer service and staying on hold for over 40 mins at a time, while being transferred from one dept to another. I HATE VODAFONE!!!

I joined Sept. 2009 on a 2 year plan of 1gb monthly for $25.
Every month I was charged $30 and nobody in customer service (Cairo) could help, although in the Upgrade Dept. (Tasmania) they could tell me I was being overcharged.
In the end I upgraded to 3gb monthly for $30 as I was being charged for that amount anyway, it was a complete disaster and I cannot wait to change providers, also I was told before I joined I could get 3G, that was also a complete fabrication on Vodafone's part.
When I kept losing 3G I rang customer service and was told my area couldn't provide 3G and would have to use a system as slow as dial-up.
WILL NEVER USE VODAFONE AGAIN. Thank you, it is good to know I am not the only one. Jim Wright.

Vodafone you ow me hours and hours of my life back. I should charge you for all my time spent on the phone to customer service. WHY DOESN'T VODAFONE VALUE MY TIME ??????????????

They have setup their customer service to wear you out and run you down. Don't give up! You will get to someone who can help but it will take weeks.

First, their customer service is a sham. Several times I had some queries and needed to talk to someone but as soon as I've heard machine "Hi! My name is Lara..." I knew I was there for wait at least 15min to get to the real person. I timed the longest waitings which were 37min and 43min after I dropped, couldn't handle it anymore. Often customer service people contradict themselves and all of these add up to the frustration. Plus, I started this year with $49 plan and Nokia 6710 Navigator phone which prooved to be the worst phone possible with several troubles which are pretty common for that model (if I read reviews I wouldn't have choosen this phone ever).

First, their customer service is a sham. Several times I had some queries and needed to talk to someone but as soon as I've heard machine "Hi! My name is Lara..." I knew I was there for wait at least 15min to get to the real person. I timed the longest waitings which were 37min and 43min after I dropped, couldn't handle it anymore. Often customer service people contradict themselves and all of these add up to the frustration. Plus, I started this year with $49 plan and Nokia 6710 Navigator phone which prooved to be the worst phone possible with several troubles which are pretty common for that model (if I read reviews I wouldn't have choosen this phone ever).

i am with 3 and recently since they buddied up with vodaphone i have had litterally no recetion for hours at a time. my boyfriend and i both signed up for iphones in july and are very dissapointed. the amount of times i heared that the problem was being investigated, luckily i got a little bit angry on the phone to three customer service and they now pay both of our bills untill they sort out their problem. still not happy!

i am with 3 and recently since they buddied up with vodaphone i have had litterally no recetion for hours at a time. my boyfriend and i both signed up for iphones in july and are very dissapointed. the amount of times i heared that the problem was being investigated, luckily i got a little bit angry on the phone to three customer service and they now pay both of our bills untill they sort out their problem. still not happy!

Sat 25dec am no 3G service in my area southwest sydney (Ingleburn). Rang vodafone service number and connected to Mumbai India then line cutoff.Rang again and finally some guy took all my details and raised a report for the network team. Today 27dec the 3G service is working again. For such a large worldwide company they better do something soon for their customers. Its simple maths: vodafone+happy customers=profits. Or put another way:other networks+happy customers=no vodafone,no employees,no board,no CEO.

I was promised a bill emailed every month. No emails for 4 months then they expect me to pay 4months worth ($160) in one blow. Yes, I did do the right thing and call up asking for it, no answer. Couldnt get through to customer service. Unreliable service. Cannot even organize a professional billing system or customer service. Sub par.

My contract is up in January and I can't wait to leave Vodafone. My multiple attempts to contact them and discuss any issues ever since I have been with them have led to frustration, frustration and even more frustration. Not to mention a total waste of my precious time. If I ever hear the voice of Lara again...
Trying to email them is just as hopeless and then when this proved unsuccessful, their emails tell me to call them!
Customer service..if I looked after my family the way they look after their customers, I would have had my children taken away and my husband would have left me!

Really high bills out of the blue, no explanation for it, nothing extra used! Poor reception and poor customer service! Will def be changing services when contract is up!!

I waited over 3 hours in total of a 6.5 hr phone call. And was then bounced around from wrong department to wrong department (OZ to India & around again). Let's start at the beginning.

I was with 3 mobile broadband and had horrible internet connections with them. So when they started merging they suggested I move to Vodafone because they offered more data for the same price. It started out ok but soon went down hill. I was promised a month free and a free modem. Modem arrived it went well. Then it slowed to a crawl. I rang them. They said there system had started charging me from the first month of the billing cycle, as if I had used 8Gb in a second and then proceeded to charge me above the cap price. I was assured he would ring me back at the end of the month and that my account would be placed into high priority and would be resolved asap.

Well no phone call, but they did leave a voicemail supposedly on my mobile broadband modem! How am I supposed to listen to that? They have my mobile number and they know this is an internet connection. No bill either. SO I contacted them again. Was promised another free month for my pain etc. Soon after the modem stopped connecting to the net at all. Again called same thing, sorry sir, blah blah blah. Worked again but now the connection metre says 4 bars constantly buy 0 data comes through. I have to refresh 6 or more times to get anything to load.

I called again and this was the 6.5 hour call I referred to at the start. Again things were promised and nothing has ever been done. I was then sent two bills totalling $190 odd for the first two months that were supposed to be FREE months.. Not bad VF..

So here we are now. I know the towers are being upgraded in our area "soon" but that does not excuse the poor billing and customer service.

I have also started with Vodafail "Vodafone" and over the last 6 weeks and hours talking with people from Vodafone saying the network will improve I'm over it!!! If I could walk away from the two contracts I have with them I would. From Data, Voice, and coverage issue and ZERO customer service!!!!. Help me help you and get out of these contracts.

Have come from the UK 3 months ago, where I was fine on my Vodafail contract. Signed up the wife and I for Vodafone when we got here, and was astounded to find that could not receive international SMS's despite signing up for that. Spent more than a considerable amount of HOURS attempting to get through, at first I was told the problem was with those overseas not Vodafone and the phone was put down on me. When called back again, after an hour I was told that there was a problem with 0426 codes and it would be dealt with in two weeks! No apology, no callback to advise when connected. This was two months ago. I still cannot receive international texts from everybody who has claimed they have attempted to send them. I cannot spend more and more time holding on for rude and disgraceful customer service. You are a total disgrace, and this is not what I signed up for.

after getting the bill, trying to get hold of customer service is impossible.
why do i pay $1.14 for calls where no one answers?

I have been a vodafone customer for about 5 years and never had too much of a problem with them. A few months ago when i moved to cairns my trouble started with Vodafone. I had no reception, after numerous phone calls, numerous hours at a time waiting for customer service and quite a few drop outs and i finally got a little compensation. I was also told the service would be better and if anything it has gotten worse!! I have tried to break out of my contract with them as they aren't providing a very good service as one of the major phone providers. I was told that i would have to pay!! HOw is that fair?? They are quite happy to take my money but can't seem to provide me with a decent service. I will quite happily tell people to reconsider choosing Vodafone as they are no where as good as what they used to be. It has gotten to a point that i have reception but no calls are coming thru to me! How ridiculous!!

Constant dropouts and POOR service during calls AND voicemail messages received sometimes 24 hours later! Pathetic, Unprofessional and Unresponsive!!
NOT what I signed up for!!
When my contract expires--- See you later VODAFLOP!!!!!!

i had some connection issues in where I was living on the 25th Nov 2010, this was on the day that I was going overseas for a holiday... i can't contact friends and family members. That sucks!!!! I had to drive out to another suburb at anytime of day just to get a reception!!!!!! and I can't even call customer service. What gives man????

I made the mistake of taking 3 contracts, 1 for me, and 2 weeks later, 2 for my sons. Constant call drop outs are my main complaint - many times a day i would recieve calls, only to lose them, or not be able to make calls at all, and when we had the fixed drop out for hours a few weeks ago, I made numerous calls, only to have customer service drop my calls (and they wernt from my mobile!) My sons were left stranded on that day, and I had no way of finding where they were - and when I rang to complain, all Ive had is "very busy, try again later". Due to the reasons I need MY mobile, I cancelled my contract, at a hefty price, which wasnt discounted due to my reasons or unsatisfaction. If I could afford to, id be cancelling the other 2 straight away, but this isnt an option.
I have tried to call, but can never get a person on the phone (the longest I waited was 43 minutes) and my emails to complaints dept have been ignored - no response.
Upgrades have been in the works for so long, but as far as Im concerned, its too little, too late -

Well i am a customer of Voda threw mobile and internet, I have made several complaints about my internet service to many of their customer team members and they still refuse to do anything about making myself as a customer a satisfied person, only reason i am still with them is cause i am on a contract and i deff will not continue with this company after my contract has ceased.
When i 1st applied for the internet i asked the customer service member what the reception would be like in the area which i live and she replied me excellent and u will be very satisfied, little did i know that was a very un true answer and i have had nothn but poor 2 very poor service since being on the vodaphone contract..Great site 2 complain cause there is no real point in callin them cause not only dont they listen but they dont do anything to make the customer happy and want to stay with them, but quite often i have had the vodaphone team member close the call on me...I HATE VODAPHONE and i can not wait till my contract is over...Thanx!!!

After two years of paying $115.00 per month for what was originally a $79 Cap, i dropped my Iphone. Ofcourse, the screen cracked. After being told to take out handset insurance when i had signed up incase that very thing happened, i was told by a Vodafone rep after a 40 minute wait on hold, that no, handset insurance does not cover a cracked screen. Then to be further told that it would cost $150.00, and my phone would be sent away "for a week or two". The level of "customer service" (term used lightly), is so poor. McDonalds probably has better service. Jeez, thanks Vodafone, my loyalty over the past 15 years has obviously been appreciated by the company! Anyway, plan is up in 2 months, so i shall be changing networks!

I pay Vodafone $130 a month but I'm not sure what I am paying for as their service regularly drops out and prevents me from making calls. I have been experiencing trouble in Sydney for months. At one point, I was unable to make any calls at all for a full week. Thanks for nothing Vodafone. I hope the class action is successful. I would love to cancel my contract but that would mean giving them more of my money.
Another problem I would like to highlight is their crappy customer service. You are forced to wait on hold for at least 20 minutes and the staff usually are unable to solve the problem. I then tried an email form and that took one week for a reply which was generic anyway. On MyVodafone I cannot access my past bills and noone seems to be able to help me, but magically their payment system never fails! Vodafone you suck.

For many months I had my phone connected to a vodafone service. We live in Metford and had no bars on our reception. Vodafone offices still continue to sell phones in our area where the reception is poor. Because I had such poor reception I went into the Greenhills store and told them that they ethically should not sell phones to people who live in the Metford area as no reception exists. The customer service officer seemed non plussed. I believe that they still sell phones to customers living in Metford. Moved to Telstra and reception is full.

So sick of Vodafone Customer Service. They put you on Hold for over 40mins, Then the line cuts out, or should i say they hang up, so you call back get put on hold for another 40mins, finally when someone from INDIA answers they don't even know what you want and really don't get what you want done.. they think that we have nothing better to do than to be put on hold for such a long time.... not including stuffing up my bill so many times. Seriously hate Vodafone will never consider joining up with them ever again.

I am so glad someone has made this website, vodafone are shocking and once I am out of my contract, I will NEVER go back to them. bad coverage, terrible customer service, delay in messages and bill descrepancies that are never investigated. vodafone is a massive fail and I am a very unsatisfied customer!!!

My calls keep failing or no service at all. Running a business on my iphone now is impossible how do you get out of your contract!!!!! and who has 3 hours to spend waiting for customer service which doesn't exist.

Continual loss of service in various Brisbane metropolitan areas, phone calls dropping out, internet usage on phone incredibly slow or non existent due to no coverage,(I dont even bother using it now), once again in most Brisbane metropolitan areas where I should have coverage. Whilst living at Graceville I didnt have service in most of the rooms in my house apart from the back deck while I stood on a railing. Have missed numerous texts of importance only to find out they had been sent several days previously. They convinced me to enter a new contract and recommended a Sony ericsson xperia over the iphone4 that I wanted, (most of my friends have them in either the telstra or optus networks and experience no problems). Its the worst phone Ive ever had, but they offered me my first three monthly bills for free So I stupidly took it. Then of course they continued billing me until I complained. Now stuck with a rubbish phone, with terrible coverage for calls, texts and especially internet for the next 2 years!!!! Previously had vodaphone wireless USB broadband but gave me no service when I lived in a inner city Brisbane suburb, had to sign with another provider for internet. Incredibly frustrating calls to customer service with people who I either cant understand or they cant understand me. Have been a customer for over 10 years and its never been as bad as it is now!

I have poor service, I get sms's and I get some sms saying "some missing text".
You ring up to get a credit update and while they are trying to get the balance, they say 'please listen carefully as we have changed the menu, for further information contact the website'. What the hell!!!

I have a contract with Crazy Johns who use the vodaphone network. I switched to them because I was assured it was a chaper service. Unfortunatley I am continually paying more per month. The service regularily drops out. and when I call their customer service, the consultants are rude and unhelpful. Basically its you have signed up to this contract and there is nothing you can do. I would like out of my contract. I would like the Government to step in a dismiss the exit fees for bad service.

frustrating call drop, bad customer service and Totally FAIL! I hate this company, I wished we stayed to 3 or change to Optus. A big Piece of Crap and Rip Off offer that we don't get really get.

I have recently had to contact the Telecommunications Ombudsmen in regards to an excessive phone bill which had a myriad of errors - Granted - After contacting the ombudsmen as the call centre in Delhi was unable to provide the customer service required, Vodafone resolved my issues but not until I had been to the endth extreme.

Also, the reception is appalling - I am constantly rainsing my phone to the heavens in a hopr that some form of reception will be received - Maybe through divine intervention but alas ... NO DEAL!

I have had zero coverage, drop outs and basically no service the whole time I have had vodafone, i was bribed initially into being transferred from the even more incredibly poor service of 3MOBILE across to VODAFONE and promised for much better reception and reliable service however this was not to be! Far from!
I refused to pay the final enormous bill of $298 which they said verbally that they would waiver however as it was not in writing i had to then pay it as they transferred the matter to Debt Collections Agency. this Company are bullies and I would be very happy to see justice done to these types of companies as i fear the world will one day suffer dramatically should we allow these problems to exist.

Many thanks for taking the time

JC

I was unsatisfied with Vodafones mobile reception and when my contract finished promptly switched to Optus. Now my internet plan has finished I can not seem to talk to someone to close my account.
I was on hold for 13 minutes before a customer service operator from some off-shore call centre answered my call, when they found out the reason for my call I was transfered to the 'cancellation department' 1 hour and 30 minutes later I was still on hold, giving up I tried the number again and spoke with a customer service operator. They informed me someone from the cancellation department will call me in 24 - 36 hours that was 6 days ago.
This sort of service is shocking, not to mention my internet reception problem, I am paying for a fast connection but am getting a slower than dial-up speed connection.
I have spoken to someone about this and they blame it on the merge between 3 and Vodafone, that was in January, it has only gotten worse!
I would happily join a class action and voice my concerns and request compensation for not acually getting the service I sugned up for. Shame on Vodafone!

After being with vodafone for years I finally decided to sign up with Telstra vodafone had bad reception couldn't call anyone for hour or two every now and then and was never able to get on net signing up with Telstra was the best thing I ever done Ohh and I never liked speaking with Lara. Used to spend ages trying to get thru to customer service vodafone has bad bad reception enough said never going back to the compony

I am a customer with crazy john's they use vodafone. about 4 months ago i disconnected my mobile as i had no reception and it kept dropping out. I called the customer care and they said they would send a report to vodafone and i heard nothing. I also have my internet with them but im just waiting to disconnect that as it will cost me $300. The customer service with crazy john's are also rude and wont do anything.I paid over $150 just to disconnect the mobile i could not use.I would advise people not to deal with 3, crazy john's or vodafone as they are all vodafone service providers.

Have had numerous problems with both vodafone (and 3 since their merger).
All started a couple of months ago, got one of their mobile broadband things worked for maybe a month then just refused to connect to the internet. Rang their customer care and all the moron could suggest was to remove the sim card and put it back in each time it didnt work so when he suggested it like a 12th time he couldnt understand why i cracked it and abused him! tried uninstalling it and that still didnt work. Was then told to take it to my local store and they would give me a temporary replacement while they sent it away so went into the store but was told that they couldnt do anything I had to call customer service.
Then got a mobile bill for $1050.00 when i had only used about $60 worth of calls / sms apparently the rest was charges for the internet which I had only used for maybe half an hour one day.
My boyfriend had an iphone with 3 and they tried to charge him $1300 for roaming because there was no reception and we were living in central geelong at that time.
In the end we got sick of fighting with people that just sent us around in circles and called the ombudsman who released us from the contracts, only had to pay $35 for the iphone contract he had as that was the amount of calls that we actually made.
vodafone then tried to overcharge my boyfriends sister as they did to him, once again got the ombudsman involved and got out of the contract only having to pay for the calls that were actually made and not the roaming.

My daily reception has been so poor that I finally convinced Vodafone to give me a $60 per month credit to put towards a "3" sim card that I use to divert my incoming Vodafone calls due to extremely bad reception, & I have an office in the CBD of Wollongong.
Just this last week I have decided to buy out my contract and take my business elsewhere as the $60 no longer covers my "3" phone costs. How poor. In this day and age that I should have to go to these lengths. And don't get me started about voicemail. In the 3 days to Christmas I was averaging a 1 day lead time for voice messages. 1 whole day to receive the message after it had been left for me.
Internet coverage & 3G, non existent. To get 3G at my home I have to take my phone outside and stand holding the phone outstretched in a South/East direction in my driveway. Who am I? Captain Cook navigating at night???? Not good enough Vodafone. Just not good enough....
You have taken your customer service off shore & have left this local market to fend for itself. You have alienated your staff who man the front line, showered by complaints like mine. They have no support, no answers and no clue. Today I asked a staff member to give me a payout figure and he suggested I simply connect with another service provider and wait for the final bill. What?? Are you serious?
Either get your act together or take your corporate sponsorship and leave these shores.

My mobile reception in South Yarra 2km from Melbourne's CBD drops out every day... People constantly tell me that they call and my iPhone goes directly to voice mail, if I drive anywhere more than 15km from CBD my reception drops out. Also they have over billed me and one time they sent me a letter saying that they didn't bill me for the previous month so I would be double billed in my next billing schedule.

If I try to call customer service I am re-directed to an off-shore company that doesn't understand anything I a saying.

Why should I pay $200per month for a phone that only has reception 75% of the day?

1. After 2 months, my phone was sent in for repair as the screen kept freezing, I couldn't answer calls, the line was interferred with, the line would drop out, I couldn't get on the net.
2. Can NEVER EVER get thru to Vodafone on the phone lines and the ques are massive in store (obviously EVERYONE is there to complain as they cant get thru to customer service either!!!).
3. Another 2 months down the track my phone is back in for repairs for the same issues - I got told it has to be sent in 3 times for them to actually replace the phone or look into the issue.
4. I cant view my email bills online and they charge to send them out to you... ummmm, does anyone else see a problem with this!?

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is.

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

Callum
0405 630 436
Requiring CLASS ACTION

The internet usage Vodafone uses to track data is shit! I've talked to customer service 10 times about their 1512 updates and apparently it takes 48 hours to receive an accurate reading! That's not good enough I had to pay extra costs because Vodafone keeps FAILING to give us proper notifications of data use!

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is. Thought I was making the right move from Telstra (I have notes on my phone account of many complaints about network out ages happening all to often please help me and speak out)

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

I try to register online for 2 days, by entering my Mobile number, and it will sms me a password, try this 5 times, it does not work, I try this over 2 days, finally, I call Vodafone and the customer services person told me to let him try, he did that and it does not work, he put me on hold for another 5 mins, return after speaking to someone, told me to wait 24 hours and try again, which I did and it worked this time. It is waste of time, if it does not work, the system should be taken down, so that customer don't kept trying, I would say it wasted me 2 hours in total.

15 months ago I purchased 3 x iPhone 3's at Vodafone in Hay St Mall. One was for a contractor who whould be with us for 12 months. We specifically asked if we ported her existing mobile number across to Vodafone that we would be able to swap it out for another number when her contract with our company was complete. On that basis we did the deal. I've been trying for 4 months to make the transition and give the contractor her phone number back. Vodafone wont do it without breaking the contract and forcing a payout EVEN THOUGH I WANT THE CONTRACT TO CONTINUE ... ALL I NEED TO DO IS CHANGE THE NUMBER! Vodafone's customer service say I must visit the store ... the stores say that "Customer service will say anything" (That is a direct quote). Meanwhile, this is costine me over $1,000. If anyone from Vodafone actually is reading this, then I welcom a call from a real, live person who can action a simple request that isn't even going to cost you a customer.

Went in store to update my contract, and get a new iphone 4. Got told in store they only have iphones instore for new customers, so if i want one i have to ring customer support. Rang customer support, and got told i have to wait 3 weeks for it to arrive, as they were out of stock. still got charged for my plan for 3 weeks, and when it arrived, phone kept heating up and burning my face. Rang customer support AGAIN, explained the problem, and had to wait ANOTHER 3 weeks for a new iphone 4. finally got that iphone, but instead of sending 1, they sent 2 iphones, rand customer support straight away, and was told that they would send an envelope, to send the 2nd iphone back.Then waited 2 weeks, no envelope, so irang again, explained the situation (again) and they said the same thing. waited another 2 weeks. still nothing. rang again, repated the process, and was supposed to get an envelope. needless to say its 3 months later, and i still have an iphone 4 in box sitting in my house. Tried to do the honest thing. each phone call, had me on hold for over an hour each time.Customer service were rude and no help at all. AND even worse, im stuck on the plan for another 2 years. changing to optus asap.

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is. Thought I was making the right move from Telstra (I have notes on my phone account of many complaints about network out ages happening all to often please help me and speak out)

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

I went to Vodafone in August of 08, thinking nothing bad of Vodafone after what the Vodafone representitive told me once i signed on the dotted line. After no more than a week into the contract i was already facing repeption issues. Delayed txt messages, incoming and outgoing calls failing, and a whole bunch of "we don't want to hear your problems" from Vodafone customer service.

It think something needs to be done about Vodafone. I was told a whole bunch of misleading information when i was in the Vodafone store, all that just so they could get another customer. Vodafone was the biggest waste of time EVER.

I Bought a new cell phone, and c3 nokia but with in a week the phone start to play up. One didnt have to be a very smart to work out that the phone was falulty. A sales person at a vodafone store because the phone is only a week old, vodafone would replace it on the spot.... this never happend. Many many calls to the vodafone help line and tech support and I was told the same thing. Yet no one, would change the phone. What they could do, is take my new phone and send it back to nokia and I would have to wait 3 to 4 weeks to find out if the phone is faulty or and if they would give me a new hand set or repire the old one. Also becuase I needed a phone to use for the duration of the 3 to 4 weeks, they would give me a hand set to use but id have to pay $50 to use the phone. Yet every one that I spoke to including the people in India at the Vodafone call center and tech support kept telling me, I have a faulty hand set and that i should get a new hand set on the spot. But they couldnt give me one because have to send the phone away to nokia first. Althought consmer affiars staets that, a faulty product is to be replaced on the spot if the product is less that 28 days old.

They are happy to take ur money but, once they have taken it.... your not a vauled customer any more, vodafone.... fucking people!!!!

Lack of reception, shocking customer service, am totally disgruntled!!!

For any sort of customer service even if you 'were' to upgrade your plan they want you to wait 40 mins on the phone.What great incentive to stay with them with customer service like that jokafone.

My boyfriend and I signed to vodafone because they had the iphone4...so far awesome. However on a recent trip to Queensland we used my boyfriends phone for google maps. Little did we know that we had gone over the cap until vodafone decides to tell us once we had gone $450 over. Thanx vodafone from the prompt update. Needless to say we are wondering why they didn't send one earlier but hey $450 seems like the right amount before telling a customer. Not happy!!! Furthermore, I wouldn't like to be a Queensland customer either, we found that now where in queenlsand could you get reception more than one bar at best.
Be a previous 3 customer I hope the customer service at vodafone is alittle better. Im thinking that my choice to change is a bad one. Here's to hoping to getting out of a now $600 phone bill because of data usage!!!! Thanx alot vodafone!

Tried to talk to customer service for 2 weeks. No answers. SWitched to Optus but Vodafone want release my number. It has been seven days so far.
I am disabled & just out of hospital & need a phone for emergency contact.
From a Vodafone Shop I Spoke to some one with a very heavy accent & I think he said there was an elephant stampede that chased cobras out of the jungle & they bit the technicians. Not exactly sure but I know it was some crap!

Constantly unable to make a call try and try to call out on my vodafone i am only a hop & jump from a tower. I dont understand why this can happen. Can take upto an hour to make a call at some times of the day.I recently signed a 24 month contract and am totally disheartened with the service. I cant even get throught to customer service, call drops out, waited over 45 minutes my call still not answered thats if i am able to call in the first place. I am stuck in with bad service for the next 23months not happy Vodafone.

My boyfriend and I signed to vodafone because they had the iphone4...so far awesome. However on a recent trip to Queensland we used my boyfriends phone for google maps. Little did we know that we had gone over the cap until vodafone decides to tell us once we had gone $450 over. Thanx vodafone from the prompt update. Needless to say we are wondering why they didn't send one earlier but hey $450 seems like the right amount before telling a customer. Not happy!!! Furthermore, I wouldn't like to be a Queensland customer either, we found that now where in queenlsand could you get reception more than one bar at best.
Be a previous 3 customer I hope the customer service at vodafone is alittle better. Im thinking that my choice to change is a bad one. Here's to hoping to getting out of a now $600 phone bill because of data usage!!!! Thanx alot vodafone!

Dropped out calls all the time, no reception in the middle of syd cbd and inner west,really everywhere! Then you get unacceptable customer service....surely vodaphone can come up with something better than what is to follow: I have been constantly told that they are upgrading and they are doing their best to resolve the situation (last 3 months)after many phone calls, many i'll be with you in just a moment, many on hold calls etc i have been through the trouble shooting process and now have been advised i have to replace my sim, it could be my handset, i have been on hold with managers for an unacceptable amount of time, what else do i need to do. Are you serious vodaphone? There is nothing wrong with my handset as my mate has exactly the same phone and is with Telstra having no problems. It is not my sim, but hey I have to go in to swap it at a store just to see. I am sick and tired of these problems. FED UP VODAFONE..GET REAL!

My business is based at Lindfield in Sydney where I cannot get reception on Vodafone despite promises that coverage in Sydney was excellent. I regularly have drop-outs, line fails, messages don't come through for 3 or 4 days and then they drop off my screen, and Vodafone will not allow your ring tone to ring for more than 20 seconds or 3 rings (which is not long enough) so that you have to constantly call message bank and rack up phone charges. When I've called for service there is always at least a 30 minute wait and if they call you back and its someone from the wrong department, they make you go through a new phone call to customer service for another 30 minutes. I've had problems on business overseas as well. Can't wait until my Vodafone contract is over and I can get out of it.

Bought new Samsang Wave on a plan - use phone, text and email with some internet. Phone fails spectacularly after only a few weeks. Vodafone dealer takes phone - says it will take TEN WEEKS to REPAIR and be returned. hands me a "LOANER PHONE" worth $10.00 yet demands a $100.00 deposit! this crappy phone hs no smart features and I have no mobile access to email! GREAT CUSTOMER SERVICE and a fabulous way to build loyalty!

Vodafone wont fix or replace the phone , calls drop out all the time , data streams dont work . Vodafone staff dont want to help fix the problem but refer me to India to customer service , data flow drops out and screen goes blank

I have been with vodaphone for past 5 yrs and have always had good reception at home. For over past yr, lucky to have 1 bar and when it crosses to 3G, reception just drops out. Very disappointed with service at the moment, this includes bloody Lara and when you do finally get onto customer service lucky to understand what the're saying as usually goes to India. Can't wait until my contract is up. Won't be going back to vodaphone!!

Upon hearing about this site I was relieved and eager for a say. I have been a loyal vodafone customer for over 6 years. My trouble began 3 years ago, when I moved to Coffs Harbour, NSW. I re-signed a contract shortly before relocating here and the service has been absolutely pitiful ever since. I have been told on numerous occasions either in store or over the phone that service was going to improve in my area. NEVER HAPPENED! They would not let me out of the signed contract, so I have paid and paid and paid for extremely poor service and most of the time NO service. I hope I get a chance to take this further because I will not hesitate.
Cheers

I rang Vodafone to register a credit card. Halfway through the call I was told I would be transferred to an operator and to hold. Forty five minutes later I gave-up and registered online.

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is. Thought I was making the right move from Telstra (I have notes on my phone account of many complaints about network out ages happening all to often please help me and speak out)

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

My Vodafone iPhone 3 was due for an upgrade at the beginning of November. I'm aware the product is very popular and that I would have to wait. And I have been. I approached Vodafone at the start of October about the upgrade I'd like to make. I've received conflicting messages from the 1555 service and the shops about how to upgrade to an iPhone 4. To cut a long story short, for the last few months I've sent back and forth between shops and the phone service and at no time have they agreed to notify me of when stock is available or to take my order. Last week I went to the store at Parramatta and finally, they said they had stock available, but NOW they've introduced a new policy that any upgrades must be made over the phone. They'll only sell the phone through the shop to new customers or outright. As I've said, I do appreciate that the iPhone is incredibly popular; but I've been a Vodafone customer for 6 years and clearly they're ignoring their existing customers in favour of acquiring new customers with this unique situation. They've shown their true colours.

Before Vodafone combined with 3 it was better and it was good, until they combined with 3.The reason I left 3 was shit coverage,bad customer service and long long cue's. Every time I call anyone I get cut off and I can't even hear them properly.Also my Internet coverage is getting to that problem.I stayed with Vodafone for one reason was good customer service and good coverage but it looks like I might switch to Optus or other phone company which is the decision I have to take in action....Vodafone what the Hick are you doing.....

called customer service regarding poor servicer coverage.
after about 8 hours on hold over a couple of weeks they managed to transfer me from customer service then to the "value added" team then the upgrades dept then back to customer service because they didn't know what my call was about. to which the call centre supervisor said "i am going out of my way by helping you" then back to the upgrades dept and after complaining in writing to which i still have had no satisfactory result and Vodafone just stopped replying to my e-mails.to the customer retention team to which they said they would give me three months free off my contract, recieved a bill like nothing had happened.
here is a transcript of my email complaint to which has not been resolved.
here is a copy of the email response. still no conact...... and waiting..
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 5 days.

Thank you for allowing us to be of service to you.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

If you are replying with a new request instead of an update to the below query, please do not update this incident. Please go to http://vodafone.custhelp.com/app/ask to submit your question so we can answer you ASAP.

[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]


Subject
Rude customer service

Discussion Thread
Response (Tamieka) 21/11/2010 05:11 PM
Hi Paul,

Thank you for your email.

It is always disappointing when a customer is unhappy with any aspect of our company and we regret that you have been dissatisfied with the service you received via telephone communication.

Vodafone continually strive to achieve the highest possible standard of service and go to considerable lengths to train our staff in all aspects of customer service.

I regret to inform you I can not provide you a call back through this medium, I appreciate you level of frustration and would like to advise our Customer Care team on 1555 are the direct channel you will need to contact for any voice communication.

Thank you for bringing your concerns to our attention.

Your feedback allows Vodafone to improve their business for the future.

Kind Regards

Tamieka
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au

*************************************************************************************************************
Customer 21/11/2010 04:59 PM
Hi tamieka
U have not been contacted as yet regarding this issue.
The persons a have been in contact with are the ones I have the issue with. The iPhone issue has Been resolved but the poor customer service issue has in my opinion escalated, I would appreciate a call regarding this issue from an Australian representative as the reps in India are the ones that I have issue with.
Regards
Paul Nakhoul

==================== text File Attachment ====================
email.txt, 4067 bytes, added to incident
Customer 21/11/2010 04:29 PM
>
Hi tamieka
U have not been contacted as yet regarding this issue.
The persons a have been in contact with are the ones I have the issue with. The iPhone issue has Been resolved but the poor customer service issue has in my opinion escalated, I would appreciate a call regarding this issue from an Australian representative as the reps in India are the ones that I have issue with.
Regards
Paul Nakhoul
>
>
Response (Tamieka) 21/11/2010 03:04 PM
Hi Paul,

Thank you for your enquiry.

I have ascertained that you have since contacted Vodafone Customer Care with regards to your iPhone issue.

Thank you again for taking the time to contact us.

Kind Regards

Tamieka
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au

*************************************************************************************************************
Auto-Response 17/11/2010 04:07 PM
Paul

Thank you for contacting Vodafone on 13/11/2010 04:41 PM, your query is currently being investigated. We appreciate your patience and we'll endeavour to respond to you as soon as possible.

Vodafone Support
Auto-Response 13/11/2010 04:41 PM
Hi Paul
There's a really good chance that the information you're after can be found in the content provided or in our self-service options. Please go to http://vodafone.custhelp.com/app/answers/list for Online FAQS or https://www.myvodafone.com.au/knox/login_handler.jsp for My Vodafone to assist your query



Title: What is the Mobile Premium Service Determination?
Link: http://vodafone.custhelp.com/app/answers/detail/a_id/2679

Title: Vodafone GST Information
Link: http://vodafone.custhelp.com/app/answers/detail/a_id/968

Title: Where can I find information on Premium Services?
Link: http://vodafone.custhelp.com/app/answers/detail/a_id/2557

Title: Protect Your Privacy
Link: http://vodafone.custhelp.com/app/answers/detail/a_id/3060
Customer 13/11/2010 04:41 PM
13th november called customer care regarding my newly issued iPhone 4, after speaking with three members of customer care and the loyalty team i finally got put through to Shrapna who was argumentative for most of the 50 minute phone call.
she refused the fact that it was a new phone and stated that i would have to bare the cost of any repairs for a 7 day old phone.
i would appreciate a call regarding a solution to this matter.

some months ago I lost total coverage reception in my residential area ( Campbelltown) I usually only got 3 bars of signal on Iphone anyway so wasn't that great day to day. I called customer service and got told they were upgrading amplifiers in my area, and when it came back online ( no ETA) it would be bigger and better than ever. 8 days later the signal came back, 1 bar of signal at best, and even that depended on which way the wind was blowing - literally!!!

Hi, it's been since august that I cannot send email via my new iPhone, as I get some stupid excuse " it's because someone sent spam" , it is now 5 months the service is not working properly and nothing done about it. As I have complaint about this already 5 times, still nothing... Yet they pretty quick if I miss a payment for a DAY!......and still charging me service plan but do not fully provide it.... I think it is a terrible customer service and a rip of

I was a Vodafone customer for 4 years, always hated both the customer service and the mobile reception - but stayed with them for the cheap rates Vodafone to Vodafone which all my contacts were with. Had a spare Telstra PrePaid SIM which I used in case of emergencies or when travelling, purely for the Reception. Until I got a promotion within IBM and was raised to being OnCall Support. Literally the day of this promotion, IBM Management advised I needed to change my mobile carrier to Telstra, as IBM knew that any phone on Optus towers, including Vodafone, were hopeless for contact and therefore useless for my new role of OnCall Support. I needed to be available 24/7 via Mobile Call, Paging (SMS) and Email as a last resort. So I changed to 3 Mobile, on Telstra Towers, and was a very happy model customer for 2 years: always upgraded handsets, never late paying $250+ bills a month. In July 2010, my contract was running out - so I signed another 24month contract. Within 3 weeks of signing the 2year contract, I was suddenly without Mobile Reception honestly 95% of the time and NEVER had Mobile Internet. I rang the Customer Service and complained, they swapped out my handset and SIM card. Tested again, within 48 hours was having the same issues. Took the phone & SIM back again, but "left it too late" - the 30-day trial had expired. I was stuck with minimal reception and zero mobile internet, with nothing 3 could do. It was during this period of complaining to my friends and family, who told me the issue was Vodafone - that 3 Mobile had sold themselves over to Vodafone! After hearing this I was furious, as I'd just signed a 24-month contract with 3 and was never advised they were now Vodafone! Furthermore 3 knew I signed with them in the first place to avoid Vodafone, that I was purely with 3 for their Telstra coverage. Enraged, I went into a store and threatened to write a letter to the Communications Ombudsman. It was at this time they were suddenly able to swap my phone for a new upgrade, free of charge. I accepted an iPhone4, only to have identical issues: 2 bars out of 5 for Mobile Reception only when I was in the dead centre of town, no coverage otherwise and ZERO mobile internet access. I'd get Voicemails 5+hours late and SMS between 24 and 36hours late. Never received calls unless I was in town literally standing under a mobile tower. I was ringing endlessly complaining to 3, nobody would listen. Went into the Store, nothing they could do and I had to call Support. Still nobody would listen when I said I've already called Support. Then the inevitable happened: due to my lack of network coverage, both mobile and Internet, I missed an IBM Critical Server Alert (Severity-1) as I was uncontactable - nobody could reach me via phone call, SMS or emails. By the time my phone got reception and every alert came though, it was 6hours late: I'd missed the Service Level Agreement (SLA) and IBM were fined $16,000. Needless to say, Management got involved with 3 and my job was put on the line. After numerous angry emails, letters and phone calls from myself and four Management Leads at IBM, 3 began to listen. They've now allowed me to cancel the 24month contract, free of charge, as long as I send the iPhone4 back. Morale of the story: don't stop fighting and don't stop complaining. Don't quit, don't give up - FORCE them to hear you! Eventually someone will listen and THEY CAN ALWAYS MEET YOUR DEMANDS, they're just more interested in stealing your money (and your job) off you first.

I live 7km from the city centre in Belconnen and rarely get more than one bar of reception on my iphone. I rely on my phone for my wireless broadband and it often takes quite a while to get any connectivity. It is also incredibly slow. I have called Vodafone customer service many times and been told my only option is to pay out my plan (ie $70 x each month left) in order to leave the contract. I just don't have that kind of money! I am paying full price for a service which rarely works. You couldn't get away with this in other industries outside telecommunications.

No reception in many areas where I live, drop outs, 40 minutes to be put through to a person in customer service.

What a mess - dropped calls - slow conection - no customer service. i thought the problem was with my iphone3g and went to a vodafone store to upgrade to an iphone 4. I was told that even though they had iphone 4's in stock i could not get one because i was an exisisting customer. I was told to go home and try online only to find that they had none in stock on line and it takes 4-6 weeks to be delivered to my home. Thankfully my contract runs out in 3 weeks. NEVER AGAIN..

I am coming to the end of my contract with Vodafone and wanted to contact them to see what my options are so I could decide if I wanted to stay with Vodafone.
My first phone call took me 45 mins before I could speak to someone,...they spoke such poor english I could only understand every 3rd word. I finally managed to understand that they couldn't get the computer working and advised that I call back in 4 or 5 hours.
I tried again and after 1 1/2 hours I spoke to someone who said that they had to transfer me to another section, ...at this point my call was lost and I was disconnected.
The third time I tried, the person couldn't answer all of my questions and advised me to go to the website!
Thank you Vodafone, you have made my decision easy. I will be going elsewhere.

Vodafone Prepaid Broadband Internet: Incredibly slow internet speeds, Absolutely pathetic customer service,
I had enough and went and bought a telstra prepaid turbo modem, best thing I ever did.
I will never use vodafone again their network and customer service is a joke.

After several attempts to get my phone to send and receive txt msg's by being given no less than eight codes to enter into my phone, all to no avail. Not only cost me in an emotional sense, as I couldn't contact my teenage daughter ( who only contacts people via txt, as teenagers don't actually want to speek ), but I lost several job oportunities as a result. It took them (VF) several months to remedy this. I have also experienced call drop outs, which forces me to make two or three calls, (which I pay for), for one conversation. I also have noticed of late that a pre-paid plan that I, for a while, have been very happy with is now a real rip off, infact I get less than half of what I used to get for the same money. Great marketing but no customer service!!!!! Talking about customer service, (without being racist), it would be nice to speak to someone, (apart from LARA), that I can understand, therefore having my problems dealt with more promptly and efficiently.

I have been a prepaid customer with vodafone for about 6 years now, so I'm exactly in the same boat as all you post paid customers, but it is still frustrating having my calls drop out, not being able to connect at all to a call, slow internet, and having bad reception all the time. Every time I call I get a customer service rep in Egypt, who tells me my iphone is the problem, when it's not, because when I tried an optus sim, it worked perfectly. It's really frustrating, I haven't recharged in the last month and a half because of my frustration, but prior to that I use to recharge with $100 every month. I know I can change companies, being that I'm not locked into anything, but it's still annoying :(

I signed up to Vodafone because it used to be the least expensive and most widely used mobile service provider. Now, I experience dropped calls multiple times daily and strange intermittent network interruptions in areas wherein previously I had full coverage (full bars on my phone). I can stand still in one spot and watch the number of bars of reception rise and fall dramatically on my phone in areas where I'd never had a problem before. And such problems began for me right about the time that Vodafone merged with 3 Mobile. And what's most infuriating is that Vodafone's customer service is impossible to reach! The number of voice prompts one must go through on the automated system just to reach a real human is excessive, and even worse is the fact that wait times to speak with said human customer service agents have been up to 1.5 hours! I went to the Vodafone shop where I bought my phone and even the staff there told me "Mate, I once waited on hold for two hours when I had to call on the behalf of a customer." Now that's just embarrassing! Australia is a Developed Country so how can this be the case with one of its major mobile service providers?!

I am stuck on a plan with vodaphone. i have not called to complain, as my in my past experience i end up speaking to someone overseas who can barely understand english,the call is delayed and i get no-where. i have spoken to the staff in store who are unable to help in any way and only direct to me the customer service line..My phone has no coverage at my sisters house which is about 20ks away from where i live . I spend alot of time there as i am currently unwell. It is very stressful when the hospital and friends are unable to contact me,and for me it is frustrating that I can not keep intouch with everyone. I was with Telstra, and now wish i had stayed with them as i did not have these issues in the past.I also had issues with my phone. In the first case i returned it after a couple of weeks, as there was very little memory and the battery would last a day if i was lucky and still does. I was only able to swap for the same phone, which is the worst phone i have ever had.I can not be bothered going in again as the last time i tried,they need send the phone away and they do not have replacements...SO basically, I have about 18months until i can get out of this plan, and go back to Telstra.ARGH!

I have only recently signed up for voda 2+ months ago and am already regretting every minute i have been with this excuse for a phone company, I have LOS to the one of only 3 thats right 3 towers where i live in launceston tas , and have only been able to make about 3 successful phone calls in this entire time and dont even get me started on data i swear i could get faster speeds using some carrier pidgons with notes attached, the other night the entire network turned to shit no signal for about 4 hours, so fed up calls to customer service cant even get through. yeah voda great cap plan if i could bloody even get on the phone to use the calls etc. VODA=FAIL

I own a driving instructing business.
I have been with Vodafone for the last 9 years on either plans of prepaid.
As a thank you, to my 9 years as a customer service, when I requested a quote for my stolen Blackberry I got sent from store to store and to online and to phone service, basically pushed aside. I never got a quote till today. My insurance paid less than half the RRP, so I had to go online and hunt for a substitute. I filled a complaint with OCCBA and waiting for an answer.
For the last 3 years it's been several times when my texts never reached my customers and if they did it was hours later sometimes. There is no difference between 2G and 3G internet speed, useless. Their "customer service" is pathetic, non existent.
WHAT'S THIS LARA THING?
2 weeks ago I tried to speak to a customer service, I was hung up by their system 5 times in a row. Next day they hung up on me first time, 2nd time after 50 minutes I managed to speak to somebody from India?!?!
Why the hell do we pay big Aussie dollars if we receive crappy indian "service"?
I want my 1 year left of contract TERMINATED and my money back, not to mention compensation for that period.

Now i know why it takes so long to get through to their customer service. It seems like most of their customers are calling them to get their phones working (Thats if they have any signal to get through in the first place)!! What a fantastic phone company they are. I doubt if Vodafone Management could run a piss up in a brewery.

Calls drop every now and then, no ones answer the phone on customer service. the promised $50 credit to sign up which i haven't received as yet.

Ive been with vodafone for almost 10 years. The last 18 months there service has been short of nothing disgusting. Like everyone else you ring vodafone and get someone who cant even undertstand what you are saying. Turn off 3g is there typical response, i didnt sign a contract to work with old technology. Make contact on their website and wait for the autmotated response, well done vodafone you really know how to give customer service. Data service i may as well go for a walk around the block and come back and see if it has even loaded a small file. I live in in inner Brisbane you would have thought i live in the middle of nowwhere with the constant dropping out. I could ramble all day. To everyone out there lets take them on they deserve to be taken to task over there pathetic company and its so called customer service

My contract expired with vodafone 6 to 8 months ago and they sent me a txt message to alert me that I needed to renew my contract. I was also told that I would receive a "phone upgrade" as I was such a loyal customer. I received a new IPhhone 4 and slim sim card and there began my problems. My fiance works in Papua New Guinea and the new phone would not let me send txt messages to him and calling all the time added extra charges to my $79 cap. At least 20 phone calls later I finally spoke with an Australian Customer Service operator who said that I could send the phone back and when she received it they would cancel my contract and get me to sign up again so I could get a new Nokia Phone. Well I am still waiting and every time I call Customer Service and get an Indian I go spare. NO ONE can tell me if they received the phone back, no one can tell me the details of my phone call with the Australian girl. It is the biggest joke and I am now stuck in a new 2 year contract with Vodafail and NO ONE can help me. I have my old phone, crap service and to top it all off they keep sending me txt messages to say I havn't paid my bills which when I check my bank the money has been direct debited from my account. So as far as "SERVICE" goes, Vodafone does not comply. I hope they go down in a big way.

Look, so I've been with these bung-heads for over 6 months now and it has been the worst 6 months ever. Drop outs, bad reception and when ever I try call them, the lady on the other line is like "Oh i just checked and everything seems fine, no problems" WTF. ARE U SERIOUS????? IDIOTS

I asked if I could be compensated for the loss of communication, (lost numerous clients due to the fact they couldnt reach me) and instantly, with no hesitation they said NO.

Peanut brains, the people who work there are just as bad as the companies rep.

For over twelve months I have had no reception in my work place and at my residential address. To send a message or make or take a phone call I have to go out to the driveway or the street to get reception. My husband also suffers the same! While out I loose reception consy=tantly and my phone turns itself off! I have tried calling the customer call centre but am constantly left on hold( when I get reception) and the Vodafdone stores offer no help at all, they say they have the same trouble. My daughter has lost work because of no reception and has since gone to another carrier while still having to pay for a contract that she cannot use. We would not recommend Vodafom=ne to anyone and think they shou;d stop sponsoring racing cars and cricket and put their cash into upgrading their system and customer service.

I wrote to vodaphone 6 months ago and still waiting for a respond.The issue are that the store say one thing the customer service say another. Customer service is a JOKE. Cant get a bill right on my account. The usb is a JOKE.Every time i talk to them now the first thing they do is say sorry and heres a credit.

I have been a customer of vodaphone for many years and over the years i have tollerated an insane amount of (insert profanity here). I have spoken to their 'customer service' (and i use the term extremely loosely) almost once a month and have spent, in total, approximately 30 hours on hold. (What a sucker i am). The service that i have received has been appalling on every level. From miscalculations on the bill, extra charges that were not explained to me, being rushed into signing a contract, trying to get through and instead getting extra charges because i couldn't get through in time, not to mention the phone bills created with other carriers because i needed to make a call and there was no reception (shocker). I have been in situations where i urgently needed to phone someone and couldn't, other situations where i was waiting on important phone calls that never came, because my phone was unable to receive calls, because once again there is no reception. The areas that i have not got reception are not remote places, far from it. I can be in the middle of the CBD and have no reception, or in a place standing next to other people who are with other providers and still have no reception, while they have full reception. I have not only had problems with the 'customer service' and phone coverage, but the actual employees of vodaphone and the hardware. The current handset i have is the second one i have had this year and it has given me nothing but problems. The people working for vodaphone are worse than second rate, i have been in the vodaphone stores to try and sort out many many various problems and the people tell me to call the vodaphone customer service number. After i explain to them that i have a life and would not like to spend it on hold listening to static that changes volume every 3 seconds they simply tell me they can't help. How bad must a company be to have an entire website dedicated to complaints. It sure does feel good to share this though. Also, if L.A.R.A was a real person i would like to slap her face.

You all know it.

Lara is a cow, the customer service is rubbish, 40 minute wait the other day only to be told that the 'Faults' team is closed, crappy reception, dropped calls.

The good news for me? Contract expires 19th January.

Screw you Vodafone. Never again!

My calls constantly drop out. I hardly get any coverage and messagescome through days later,sometimes I cannot even send any messages. I amon apre-paidacount,but Vodafone toldmeit will cost em $30.00 getoutof theirpre-paid.....WHT?? I was also told that if I wanted to opt out of pre-paid, it had to be done by a credit card, I do not have a credit card and was promptly told (by the customer service officer, and I use that term very very loosely) to go and buy one then !!! Over Vodaphone, their service is poor.

I have never experienced worse customer service in my life! I conitually call to be put on hold for hours on end and then the phone just cuts out! So I then have to do it all over again. I feel like I need a university degree in codes to read my phone bill and cannot understand how I can possibly go over my cap amount when I use my phone less then the month before when I was under it! Vodofone-you are a blood sucking, money hungry discraceful organisation!

I had a friend who in the late 1990's travelled up and down the Queensland coast and relied on his Vodaphone service to conduct business (just calls no data). He was constantly plagued with call drop outs, missed calls, messages never received or arriving days later and after many complaints and wasted time talking to customer service he finally gave up with them when the contract ended. Sound familiar ?

been a vodafone customer for years. this all started when they joined with 3. i would be blaming 3 not them. since the join with 3 i have such bad reception. i uusually need to ring a number twice if i am at home before i can get through. before 3 though vodafone reception was almost perfect for me. also Lara has got to go. someone put her out of her misery and the customer service of waiting for hours to talk to a REAL person is pathetic. Lara can't understand a word usually and goes in a loop and it takes about 3 phone calls to even get her to go to the right section. employ more real people. cut the wait lines and get 3 to pick up their act and maybe you will have your old service and reputation back.

I live in Echuca, have used Vodafone for over 5 years, and use 2 Nokia's Locked to Vodafone, one which is a spare because the other had to be fixed under warranty and i needed a phone, which can both access their 3G service here. But it is constantly dropping out, no signal, sms wont recieve or send, cant make a call, and it can be faulty for days. Calling Vodafone Customer Service is a waste of time as all they tell me to do is take out the sim card, clean it, turn the phone off and on, there are no network problems blah blah blah.... well im sure you have all heard it before. They treat the customers like they are stupid, i know there is nothing wrong with the phones, but they screw me around over and over, im nearly ready to switch to Telstra, at least i know their network dosn't freeze every second day. To think this is their Upgraded Network here!!!! Let me tell you, its a big pile of crap.

my phone has been sending the same sms twice to people, so i tried to get the problem fixed in store, they were helpful enough and gave me a new sim to try an see if that would help but told me if it didnt i had to call them up. The new sim didnt help so I spent 25 minutes on hold to then be hung up on. I didnt have enough time to call back straight away so I tried the next day and the recording said it was over a 40 minute wait, I tried several times that day and each time was told it was over 40 minutes, same happened for the next 3 days. When I finally got through, I could barely understand the person and they told me there wasnt much they could do and suggested I delete all my sms's to see if that would help and then the final step was a master reset. They gave me a $30 credit and she told me that was all she could give me, even though I had gone through my bills and found my phone had been doing it for over 3 months and each bill had well over 60 sms sent that were doubled up.
My coverage is also crap and tells me I have no service all the time even though I am in places that I have had full reception before

Vodafone Mobile Broadband is the worst I've ever experienced. And their telephone customer service is the worst I've ever experienced. Already cancelled my phone plan. Will never use them again.

Purchased vodaphone internet prepay - my business depends on the internet - could not and have not been able to use the net since before christmas and customer service or complaint section unavailable over the holidays. One would think that while they are having problems someone would be there to man fixing of problems.

I also am having problems with dropouts and numbers unavailable that really are.

I have had mobile broadband and mobile phone services with Vodafone - stupid me! Gave up the mobile broadband, very very slow and unreliable. 6 months to go on my mobile phone contract - poor reception, internet drops out constantly in good reception areas. Customer service is incredibly hopeless, rude and very hard to get onto.