I PAY $(99) unlimited cap my calls drop out willy nilly and i cant even access my net. ive tried to call em several times they cant even set up my voice mail after several attempts, they should be calling themselves vodajoke. been with them for 13 years and they where great till they joined with 3g

I was on the internet for 5 mins and they charged me $56.
I rang and complained but the customer service said they can't find anything wrong in there system and I should pay $56 for that 5 mins on the internet!!!!!

I am constantly being overcharged for games and other downloads. I do not download games or movies or anything else. I only use my phone to make calls and texting. I then have to call Vodafone every time I get my bill, taking time out of my day, usually put on hold for up to 45mins if not more and have to explain over and over again to somebody in India who generally cannot speak English properly only to have it all happen again when the next bill arrives.PLEASE HELP US DO SOMETHING.

Not me, but my 26yo daughter lives in Melbourne in the city and she has so many dropouts whilst trying to talk to me. Not only that but her phone goes into "roaming" believe it or not, in the middle of Melbourne City! As part of her contract Vodafone is supposed to text her when her cap is nearing the limit and they have failed twice to do this, resulting in a huuuuggee phone bill, for use in the middle of the city. She has managed to get Vodafail to reduce her bill slightly but not down to what it should be in the first place with the cap in place, and they will not acknowledge that they did the wrong thing, or even apologise but give her a discount for being a 'good' customer. Blah!

I find it amusing that when I visited my Vodafone store the staff just looked at me as if here we go again. Trying to fix a multitude of problems when I finally get through to customer service I have to be transferred to 3 different call centre departments (after being on hold for ages or waiting for a callback which never comes. I have now switched to another telco and will cancel my contract if i can ever get in contact with them.
P.S what does "How fail is Vodafone?" mean?

My name is Samantha and I have 2 $65 infinite cap plans with voda. The handset I received with the plans are iPhone 4. My experience with the reception issue is unbearable. Rang customer care was told to buy the cases from apple as it was the handsets fault, mind you that's not my problem anyway bought the cases and still crappy reception. Rand voda again and was told there is no problem with reception and got told to stop complaining which was very rude. I don't know what to do I don't want to pay for a service that I'm not receiving can someone please help or guide in the direction that I should go in as voda is not doing anything for me what so ever. My email is smlmr8189@gmail.com thanks heaps in advance

Lara...what the hell you cannot pay a real person to talk to us? When you tell Lara to f ** off, she tell you, sorry i didnt get that, So you say again, F**off!! and again sorry i didnt get that, It end up me smaching the phone on the ground yelling <<and that you got it? bitch!>> end of story, end of vodafone, what the crap is that companie... voda, you suck big time!!!!

Hi, I commented a while ago about the terrible coverage I was getting from Vodafone. Since then my complaint has been upgraded with Vodafone and last Monday I received a call from them offering to terminate my contract (didn't even have to ask them)as I live in an "area of low coverage". I was advised to get a new provider and take my number with me, they would send a reply paid postage bag for me to send my phone back in and all fees would be waived! Looks like they are trying to get rid of all problem customers now, lucky for me.

I was with vodafone a couple of years ago, in 2008. I separated from my partner and was outside..I couldnt pay my bill, and in the past was paying always in advance. They cut my access payments over the internet,sent letters at my ex adress(she never gived them to me) and to finish, they destroyed my good record at VEDA ADVANTAGE. Since that, i couldnt made any credits. It poluted my life as recent as in 2010 when i tryed to purchase a car at Toyota.I had to pay vodafone the bill,$500 . They didnt contacted veda and i had to chase for hours for it..I ended up so frustrated that i didnt purchased the car..Also, i am a foreigner, and their accent is so poor that it doesnt make sense to call them,if only to get more frustrated than ever..
vodafone should compensate me for the damages they done to me,the lies they told me, the pain added to my divorce..the car i couldnt buy because of the record at Veda. Again,Vodafone, thank you for taking yoiur customer for idiots,thank you for ripping my life appart at a time when i didnt needed it. You made millions of profits and you still find ways to destroy the life of your consumers.. shame on you and all your collaborators from india..

I'm not in a mess anymore. I didn't have reception at my work, which is in Rose Bay - not exactly in the outback. I also had so many dropouts it wasn't funny. So, 9 months ago I switched to Telstra and just paid Vodafone for 6 months while not using their service. I'd never go back to them - very disappointing.

Since I got connected with Vodafone, all my text messages were delayed by hours.

I thought that this is normal, until I was given a phone from work that was connected with another carrier, that I realised that it's not normal and messages should be instant.

i never have reception,my msges rarely get sent through,my internet hardly works they really need to fix it

I was receiving extremely poor coverage for a good 5 months. This resulted in useless 3G, calls dropping out, not being able to make any calls, text not coming through, voicemails not coming through and constant drop outs. All this and I live on Sydney's lower north shore! Took me over 4 months to finally resolve it which I noted I had to speak to vodafone's "customer support" which i spent over 18 hours on the phone which most of them was on hold. Thank god I contacted the TIO and got out of my contract

I tried to cancel a contract with them and when I did I was charged an exit fee of $320 but not told this untill after the cancellation had gone through. once the number and account was cancelled I was told it was due to the handset not being fully paid and so agreed to pay seeing as i had no information to check as all the paper trail was online with stupid electronic billing and direct debit. once paid I was fronted again by vodafone for not paying the bill so tracked down the payment and after weeks of phone calls a a list of useless names they had dropped it only to find out months latter that i was on the hit list of a debt collector and I tried to prove that I had paid it but they wanted nothing to do with it and said to take it to court or payup and they were willing to ring repeatedly. As i was also going for a morgage at this stage I didn't want bad creadit rating and paid it. Luckly what do you know I got the morgage just before a black mark appares on my creadit rating.

VODAFONE SUX BIG TIME

After putting up with Vodafone for many years on a personal mobile always the latest of handsets including Nokia,Blackberry and Apple we have moved and it works fine in Harrington Park however near Mount Annan Botanical Gardens the service was so bad you had to stan in front or back yard to make a call.
That is a problem are and was reported to Vodafone on many occasions to no avail. It was so bad we had to install a landline. That are also has issues on internet connections with Unwired and Virgin Broadband. Optus barely works in that area however Telstra worked perfectly, Glad though that the company picked up the bill for that phone.
Other poor reception areas Voyager Point near Liverpool on Heathcote Road but Optus has issues there also.

i m on vodafone, prepay in late 2010, lost a mobile phone so bought another prepaid mobile with vodafone branding. noticed where i work signal tend to show 'no network coverage' quite frequently & then sometimes flipped back spontaneously into ahowing 'vodafone au'; tested and found that mobile phone was truly undetectable (couldn't call out or in) when in 'no networkwork coverage'. So convinced myself to buy another phone and occasionally now the signal bars drop off. still not sure whether it because of the former handset or carrier.

Ever had to struggle to send a text within your own home?? And this does not count if you are in some isolated area of Australia... Greystanes (Parramatta-ish) I literally have no reception at times. I had someone call me for an over the phone job interview and she had to call me back 3 times... and I was outside the house for the majority of it to try and "ensure" I didn't lose reception on what was quite possibly the most important phone call I could receive this year. I am told there is some kind of explaination for the poor reception in Greystanes (something to do with repairs of some sort although it was only meant to last for 2 weeks)... I would confirm this with Vodafone but I refuse to ring them at all costs.

For obvious reasons.

Regards,
The idiot locked to you (Vodafone) for another year and a half.

i am a pre paid customer of vodafone first my coverage is very shit dropping out all the time second vodafone aus debited my savings acc $150 after i had removed my cc details,so i am very very very pissed off.thank u vodafone for nothing but headaches

Purchased phone accepts top up money and is supposedly registered but account balance remains nil and cannot send or receive calls or SMS. Numerous attempts via phone and sms and email have not succeeded in resolving problem. Have been on hold for more than 40 mins on at least 2 occasions and yet to speak to a human. I Hate LARA. She is so annoyingly JOLLY and she is so crap.

Vodafail, please just shut up business in Australia and go else where -
I can even be bothered typing my little story here...
Anyway Im on hold right now trying to exit my contract & Ive lodged with the TIO cause lets face it you cant even get through to vodafail. I got 2 months free cap plan before but now I just want out so I can move to a PROPER service provider that actually provides A service. I am a young professional working in Sydney CBD, was looking for GPS directions on maps the other day - No 3G, maps wouldnt even load - right in the centre of town. I threw my iphone on the floor in disgust.

Been with vodafone as dealer and customer for 10 years, dealer's contract got cancelled by vodafone before expire to save they cost(over 15k customer base). recently post to Optus due to poor network service.

I live in Surry Hills: the very centre of the largest metropolis in Australia...at least once every month my vodafone phone network and my vodafone internet network would disappear totally...sometimes for days and always tot he bewilderment of Egyptian customer support and the schoolchildren who work in their shops...I have now joined another company and have no problems...

People !!
I have had enough of this crap from a multi billion dollar company, last year i thought it was my phone but come november i realized it wasnt and then all the publicity happened, i have learnt one thing from this that people power can and does work, i have decided the best solution for me and everybody also is if you can is to change carriers, this is what i have done i just cant take it anymore, no reception drop calls no internet and then not being able to contact voda as there service has turned to crap, so my solution is after nine years take my business else where i just hope you all do it too and show them it wont be tolerated

Due to all the problems, I decided to switch to Optus (happy I did). After many emails explaining why I did they won't waiver the early termination fees.
They have a proceedure and that a technician is to check it out before I switch.. But it takes over an hour to get through??
Do think I should have to pay the early termination?

So about to move to a town where vodafone cannot provide service (i know this i spent a week there with nothing!) they try telling me i can just not with an iphone...so basically i ahve to give up the phone i love coz they cant get their act together! ha? after an hour n a half they offered 3 solutions:
1. drop me to a $29 contract that they will pay till october when my contract ends...sounds good (i can move to another provider without 2 bills) until they say i cant take my number that over 100 people use to contact me on!
2. they will give me a phone that should work....im ive just told you that other friends there with this other phone cannot get reception...so no.
3. they will half my cancellation fee....so i still pay coz u cant provide reception um what!!
This call centre employer was basically saying it was my fault for moving and that i signed my contract for where i live now....um its a mobile phone people move with it! kindly told him that i have the same pain where i currently live...
end result me not happy preparing to call TIO....i want my number my phone and no fee!!

vodafone is shit! i cannot get a signal anywhere in my house anymore. i live in west tweed heads. my worker has optus and while i frequently am without coverage in our travels around tweed and the gold coast, he never looses connection. How many missed work calls???
optus here i come

I have asked vodafone to assist with my online billing. As numerous times the site has locked me out, I keep getting texts telling me my bill is overdue but I am unable to access the bill via 1555 text or online billing so I don't know how much I owe. Calling 1555 means a 2 hour wait for someone to answer the call...

Vodafail has turned my iphone into a ipod. All those amazing features that made me fall in love with my iphone, are now either not working or to slow to use. I now use my iphone for listening to music, only.

Who is responsable for this? Vodafail acquires 3 mobile, move customers over to vodafail network, but do nothing in terms of infrastructure to support this influx of users. As result, all existing users are left with iphone bricks. We signed up for 24 month contracts based on 3G, which is not being provided. So again, who - not the company name, not the merger, no excuses - who the F*** gave the approval for this merger, without having the infrastructure in place??? They should, no questions, ask be fired.

More to the point, "fixing" this issue is not an acceptable solution. Compensation, at this stage, is a must.

As of today, I am cancelling my vodafail contract and moving to Optus. Telestra has been a joke since it went private and now vodafail is joke. Let this be a lesson, excessive greed (acquisition of 3 mobile, taking on this huge influx of new customers) has blown-up in your face. Best of luck Vodafail - with PR - legals - etc..... for your screwed.

I have been a vodafone customer for 14 years!! In this time I have turned most of my friends and family members onto vodafone as well. I have just realised that I have been overcharged by $1200 over the past 24 months due to them charging me for usage that should have been free as part of my contract. Its funny how efficeint they are at emailing and texting the bills, and taking the money out of my account, but do you think they will give back the money that they have effectively stolen.. not likely!!

Oh and if you pay by direct debit, dont bother asking them to delay the payment date for a week, because they will say they have done it, when they havent, and will then charge you a $20 dishonour fee for the privelidge.

also dont bother trying to get data services whilst on international roaming. same thing, after 1 hr on the phone, they say its all sorted then you get to your destination and have no access at all!! But they will gladly charge u upfront!!

I can't even view my usage details on myvodafone account. Fail!!

I had 4 phones with Vodafone used by family members. Luckily one was out of contract and I could get rid of it quickly. Called Customer Care and got the contract expiry dates for the other 3 phones and was told I would need to speak to the Loyalty Team to discuss getting out of my other contracts. I was put through - almost - then waited on line for over an hour listening to the phone ringing - didn't even get a recorded message that I was in a call que. I hung up after spending a total of 1hr and 28 minutes on the line. Called again the next day and logged a complaint and am still on hold waiting to speak to the Loyalty Team as I type - at least this time I have on hold music so am more confident that I will actually get answered.

Data coverage for download poor all the times

I dont even want you anymore vodafone! but im stuck with you for another 16 months! and you want me to pay an $1800 early exit fee for cancelling my contract? Get out of here!!!!!!
You are like a lazy person.. Only giving me reception when you feel like it. if you can even be bothered at all. its not as if im in a country town....Im in greater sydney ffs!
You send my messages to me at random times - if i even get them... and now youre not letting me make video calls anymore? Or maybe its that DUD new phone you replaced my blackberry with! you know, the new N8 that keeps freezing on me all the time? The one thats worth much less than my blackberry! But you still want me to continue with my blackberry plan? and now youre offering a N8 cap for $49 per month unlimited but im stuck with your blackberry plan for $79 a month which is no where NEAR unlimited! Your staff tell me the $225 excess to replace my phone is creditible to my account but not until ive been charged for it... so , i get charged for it and you palm me off to the insurance company telling me i need to contact them! well, i tell you what vodafone you BETTER fix this mess......

Got a new Sony phone over the website on contract, wouldn't work, went to Vodafone shop, they sent me to the 3 shop. It took them one hour to serve me. Gave me a loan phone, sent mine away for service. Got text message saying "collect". Actually not fixed, just needed to get contract details again.There for another hour. Sent phone away. Got message again to collect. Phone seems to work, apparatly nothing wrong with it.

If you work at Vodafone consider joining a self help group with parking officers and the people who operate mobile speed camera cars.

People in the shop don't know anything either

Am having the usual problems as everyone else; i.e. poor reception, coverage, call drop outs, difficulty is communicating with customer service and technical difficulty departments (was actually told today that the cause of my problem was due to the recent floods throughout Queensland, although he couldn't explain why I had this problem for the last 6 months), then wanted me to provide a list of all the addresses I have been at where I have experienced this problem....???????? What the...?

I frequently have large blocks of my day spent in enforced silence as I am unable to make any phonecalls. I can't even call my own voicemail (ie: 121) to retrieve any messages. On more than one occasion this has caused material damage, financial and personal in my life. At the very least I want Vodafone to offer to allow me to walk away from my contract without penalty in the final six months of the contract.

Hate Lara - I think this is the main reason why I get to lazy in complaining.. and I used to inquire before if I can complain by email so that I have a trail never got one. Asked if there are alternatives of bypassing Lara.. wasnt given one.


Called used the return call option - 2 hours+++ before my call got returned.
Called waited for a 5 minute or less discussion with them (as they are clueless on how to resolve my query)... I have to wait for 40 on good days and more than an hour on bad days... hahahha.. I still waited though how stupid could I get?

Billings - which is the topic of my above calls... too many to mention.. and I only look at these when I get time to waste. Usually get a billing adjustment of AUD.. hundreds sometimes.. I wonder if those bills that I havent checked in detail I just made them richer.. oh well..

I could go on but I dont want to waste more of my lunch break at work... posting again next time... I love this site!

Messages fail to send in any reasonable time frame. I will be talking to my girlfriend (also on vodafone) through texts at noon, responding every 5 minutes or so for about 10 messages. Then suddenly my text goes unanswered. The rest of the afternoon I work, send a few texts, no big deal. At about midnight, I suddenly get bombarded with 25 texts from my girlfriend as well as various others, time date from 1pm to 11pm.
Simultaneously she receives the same.

Another occasion, I will message her to let her know I'm coming over. Get in the car, drive over, no worries. Then a few hours later we will go out, and she finally receives my message. Go figure.

Calls fail to connect also. Either my phone cannot connect to the network (Connection Error, with full reception according to the display), or it can't find the other person.

Coverage where I live is supposed to be fantastic, and also where she lives, but it just doesn't work (Kensington NSW).

I have been with Voda Fone for many years, I have had my I phone 3 for over a year and the signal and 3 G network appeared reasonable up till December 2010. I use to always have at least 4 or 5 signal bars displayed constantly. From all of December till this date it's appeared to be getting even worse if that possible. No signal whasoever tonight i n my area of Putney Gladesville. Ring customer service previously and it took a conservative 1 hour to be told they were not taking calls that evening. Prior to that i have waited to be told by lara I have progressed in the Q , as my I phone was about to run out of battery. Didmn't have to worry thou, I got gonnected to An Indian male, that I could not understand, and he could not understand me. I would assume the problem may have been that he could not even comprehend, interperate, nor complete even the most rudimentary customer service. I was polite at all times and respectful of the apparently non speaking male. I asked if I could perhaps speak to a supervisor or someone eles and \I'm sure he hung up on me, I had the 1 signal bar going. Voda Frustration, I guess they work on the principal, if you make the problems so converluted, protracted, exasperating, or in this case take hours upon hour of what would have been productive moneyu earning time for me , with them leading me on to believing my call will be answered in soon, with false hope. To be then being looked after by a person that can not even use the Universal language English. Then when I asked to put through to a supervisor to get hung up on, how infuriated I became leaves an idelible imprint of fool me once same on you, if I stay with Voda FoneShame on me! I feel like that Guy the 70's movie Network, Peter FINCH. Sticking my head out a window and Yelling out,"I'm as mad as hell and I'm just not gonna take it any more!" I hope you don't scub this, as Voda Fone appears to dismiss their loyal customers.Cause they are just the plain facts as I see them as a proponent of the Aussie fare go. I feel, if they disenfrachise, remove or complicate the complaint and feed back procedure they have less reports, hence less problems to deal with. A problem not taken to them, appears to be a problem solved for them!

Hello, I live less than 5 minutes from the Chatswood Head office and my phone constantly drops out in the middle of calls or won't work at all during peak times.

Vodafone are costing me a lot of time and effort to get nothing done. I simply want to change my business account to a personal one and stay with them. You know, keep paying them money for service!! They are making it hard both in the aussie shops and overseas call centre. What if all Vodafail customers started charging reverse charges for the time it takes to deal with and fix their customer service problems. I think I will start running a reverse bill log at $60ph for the time it takes for me to deal with their issues. Something that the Govt. might consider for future Telecommunications standard contracts. Maybe then they will change.

I am on a $49 / month plan and have NEVER gone over $50 in the whole time I have been with Vodafone (basically since they started) and this month I get a bill for $170 - not only is this ridiculous as I have not made 4 x as many calls as I usually do in a 4 week period, but I CANNOT get onto Vodafone. I am typing this while my phone sits at 38 minutes still not answered!!!!! This is the 3rd time I have called, but as a working mother with 2 children, I don't really have time to spend an hour on hold only to have to hang up and try again at a later date. If I do ever get through and I am told I have supposedly made this many calls, it is only because nearly every time I am on the phone, the line drops out and I have to call again!!!!!

^ full bars but soooooo slow!!!

my phone has been dropping out for months! I have called vodafone and spoken the the "fantastic" Laura 4 times today and guess what, every time i was put on hold my phone cut out!
My girlfriend is with optus, she called last friday because she doesn't have great reception at home (zetland sydney NSW) she spoke to a real person and they let her straight out of her contract with 19 months to go because they recognise that that area is a bit of a black spot for them... Congratulations Optus - great customer service and HONEST!
Im so over the headache this is causing me and everybody else!

We have found our selfs in a house with no reception, to get reception you have to half climb the back fence! This is only in the past 12-18 months however, we resign while the reception quality was going down, because they are going to fix it in the next month or so! Then they have just sent us a bill for $300 extra because they told us one thing when another was the case and then billed us to fix it. Then again when they had to fix it after they didn't and we had to call and have it actually fixed!

i received an sms from vodafone saying that im owing Just over $80. thats the heighest bill ive received so far. when i went to hav a look at my statements it showed i had an overdue payment from the previous bill. that annoyed me alot because i originally set my account with direct debit!! first 2 bills were directly debited from my account, somehow the 3rd didnt make it that far! HOW!!!!????? WHY!!!????

ive since paid the bill, yet still have not managed to get in contact with a vodafone employee to sort out the problem.

To all those wanting out.

i lodged a complaint with the TIO a week ago stating poor quality service and privacy concerns.

Got a call from vodafone today, saying they will cancel my obligation immediatly. Im still with Vodafone but can leave the contract at no cost to me anytime.

this is a good, clean way out if you are locked into a contract.

Vodafone why don't you just pack and leave Australia?
No one wants you here, it is obvious, just look at how many people hate you.

Just leave, go away, no one in Australia will miss a thing when you are gone.

This company call Vodafone.
Well when you try to tell them you have a problem at the store, after waiting for a long time, the staff look at you as if they had never ever ever heard of anyone ever complaining about their network and billing issues, if this was in court, the judge would immediately condemn them for contempt of the law.
And when after you waited for hours for their call centre staff, and you try to explain to them the issues their network was causing, they sound surprised, treats you with condescension and belittled you as they have never ever ever heard of any problems with their perfect billing system and their perfect network.

Vodafone: Just about the only most perfect organisation in the world, ever.

what a load of bull shit Vodafone, get your act together or just quit this industry and get into making toilet paper instead.

WOW...I lodged an online complaint with TIO, and within 5days I was out of my contract. There was no argument, there was nothing except 'we are prepare to let you out of the contract 15 months early'. I was beginning to think 2 cans and a piece of string was going to be better than the rubbish coverage I was getting. I highly recommend this option to all instead of waiting on hold for hours and hours and hours!

i have never ever been with vodafone!! and i received a bill for 3 grand!! i rang them up and they said they dont have a account with my name on it! then i rang the obudsmen! now apaprently i opened an account a year ago!! in a state im not even in!!!! and they said it would be resolved in ten days its been 3 months! and they still havent cleared my name!! they said they sent it to the fraud devision! and havent heard nothing since!

Network coverage up east coast of Australia works @ 45% - great help when you have a critically ill relative in hospital and needing updates on health progress or when you're late for a job because of highway work and you can't call ahead to your employer! Ridiculous. Even in my home in North Bondi, the network waivers in and out of range EVERY DAY and NIGHT!

I had my contract cancelled on 1 December 2010 & in the last 2 days, have had 3 phone calls on my home phone from an overseas call centre (shows up on calling number display as overseas) saying they are calling on behalf of Vodafone and asking what type of handset I use. I didn't let them go any further and tell them I'm not interested.

Has anyone else had it? Should I be concerned as to how they got my number?

Sitting right in the middle of the Sydney CBD and have had no service on my iPhone for the last 3 hours...

I was blaming the regular dropouts and delayed sms's on my old Nokia and was patiently waiting for my 2 yr contract to end to upgrade.
I've been to my local Vodafone store. The guy was pleasant but claimed any existing reception problems have been sorted and showed me phones I could upgrade to when the time came.
I'm in business and have spoken with clients (before all the issues came to light) who independently complained of their dropout experiences so now I know I'm not alone. Most disappointing as I've been very happy with Vodafone and have been a loyal customer for year. Not as from next month though...

The government need to step in and punish this organisation for their lies and for not telling the truth.

There also needs to be legislation on how organisation's complaint and resolution process are done.

This company appears to have no standards nor any form of proper procedures for complaints to be followed through, thoroughly investigated within a set time.

No one takes responsibility in this company. Instead they blame the customers whenever something goes wrong.

Their call centre staff are also brain dead. Part way through a conversation looking at your records, they 1. either hany up on you or 2. Vodafone network cuts you off and to their call centre, that is a call answered and customer problem resolved. They never call you back knowing full well they were cut off from you and knowing full well your problem is still not resolved. They expect you to call and jam their lines by waiting 2 hours and playing tic tac toe with Lara and then get a different call centre staff only to repeat your concerns again and then guess what? Right, they hang up on you again only to let this process repeats itself until you get exhausted and give up and then you are conned into paying something that you should not have to pay.

This is Vodafone's way of resolving customer's issues. Clearly there is already an emerging pattern on the way they do business. Make sure customers are totally exhausted trying to address their concerns, make sure customers do repetitive motions to try and anger them and tire them, most of all, make customers waste as much of their time as possible to discourage them to lodge any complaints.

sadly this sort of business behavior is also condoned by the government.

6 bars of signal strength and still cannot make a call.
Vodafone will not answer phones in a timley manner ,1.45 hrs is unacceptable.
LARA the so-called intelligent answering machine does not understand plain English.
When calling Vodafone after an excessive wait time you are often hungup on.

WHAT IS WRONG????
VODAFONE IS SUPPOSED TO BE A MAJOR PROVIDER OF COMMUNICATION. IT IS OBVIOUS THAT THEY HAVE MAJOR COMMUNICATION PROBLEMS.

It is likley that they are desparately trying to run and hide and not address these issues.

VODAPHONE HAS REMOVED IT,S PHONE BOOK LISTING FORM TELSTRA DIRECTORY ASSISTANCE ONLY A COUPLE OF WEEKS AGO. WHY???

Almost every time I am on the phone my call drops out, then I get lumped with a larger bill when I to pay for a new connection fee. I am constantly calling people back same as others. Not only that, I get "call failed" all the time geez what's going to happen if there is an emergency hmmmm??? I also get delayed voicemail sometimes 3 days later. This is just ridiculous service and I cannot leave because I am still in contract and stuff that I shouldn't have to pay to get out of this. Hello Optus!

I can honestly say I've had a mountain of Problems with Vodafone both with my mobile and with Internet over the 3 year period I've had contracts with them. There has been more then 1 period where there has been no reception to either my phone, or my Internet or both.

In the 3 periods of time I was out of reception it lasted no less then 24-48hrs. One period was recredited to my phone for the pay period but for the other two periods it was not covered. When I went down to the store to get some information staff refused to give answers and 1 day even shut up shop so they didn't have to answer questions.

When i started my Internet contract I was informed that Newcastle was getting 3G connections were beginning within 3 months of my connecting and that my connections would be better which was why I decided to join up with them. At no point in 2 years did I get a 3G connection it may have stated it was on one but it never went above 2 bars of connection, it never became faster. Any gust of wind I'd be disconnected and this could mean reconnecting every 5 minutes even on a day with good weather. When I attempted to end the contract upon its completion I was told the contract was closed and I had already paid it off so had no bills to pay. Upon leaving the country my parents rang to tell me they had 2 bills from Vodafone to pay for my internet that had been stopped 2 months previous, they were entitled to no more money but they kept sending papers to my parents and they worried about me getting a bad credit rating so just paid the bills even though it was an error and I had no unpaid bills.

With my phones I've had through vodafone I've had a few problems. With my first phone contracted from September 2007-2009 my Nokia N95 had problems from the moment I bought it. I had bought that specific phone for its GPS capabilities which never worked. I went into more then Vodafone shop multiple times to tell them that this component did not work, I was told by vodafone employees there was nothing wrong with my phone it was simply that I was impatient and not holding the phone near the satelites. When the phone was 11 months old it turned off at work one day and could not be returned on, again I went into a Vodafone shop and told a store employee of my problems and was told it was probably cause i had a flat battery, the phone was sent away to be checked. It was a software problem and amazingly the GPS component worked immediately when they'd fixed the other problems, the store still denied it was a fault in my phone when it was new.

Although I'd had problems with that phone the new phone I'd wanted was only available through Vodafone. When I signed up I arranged for insurance on the contract, about 12 months ago I received a letter from Vodafone telling me if I did not respond to them by increasing the amount of money I paid for my insurance then my insurance would cease. I opted not to increase the money I was paying as it was already a hefty bill each month. Amazingly I am still being charged $12.99 a month for insurance for a phone even though they no longer provide insurance for as stated in their letter.

As I have moved to the UK on a working holiday I went back to a vodafone store to cancel my phone contract as I was told on signing the contract that if you close a contract early you owe 50% of the remaining contract per month of each bill. When I went in to end the contract I was told this was not the case and changed their rules and said I owed 100% of the remaining bill. Since I am paying off a very expensive phone bill for a contract not in use it gets frustrating that the website is down regularly as this is the only way that I can pay off my bill and when they decide to have problems with it I end up getting a late bill through no fault of my own.

As soon as this contract has ended and when I come home I will not be signing up again. I now have a second phone that has died so am paying $112.99 a month for a contract not in use a phone that died and no insurance even though I have to keep paying for it cause it was in my original bill.

Or message this Vodafone employee he got me out a big drama with vodafail
thanks
(PERSONAL DETAILS REMOVED)

I won't even get into it. However it is quite sobering to note that no customer had stood up for this company known as Vodafone. Often we have both sides, one that hates and another probably likes. This website highlights that is company is tragically not liked by anyone. No one stood up for Vodafone at all. This means this company is really quite hated and not welcomed to do business here. Where are all your loyal customers? Where are their support for you Vodafone? Sadly whatever you advertise, it is far from clear that anyone in Australia likes you at all. You best go back to Europe where you belong.
You are just a profit gouging and would stop at nothing to make a fat profit, including lying, resorting to unethical business practice and misleading the public. And on top of that you train yours staff to be rude and act in contempt towards customers who rightly deserve every cent of what you have ripped off from them. You ought to be ashamed of yourself, first prize winner of worse business of the year.

I am actually with Optus, using an iPhone like most people, and having all the same problems people are describing on this page. The Optus staff, whilst helpful, tell me the iPhone is the problem, not their network, and referenced this website as something for me to look at so I understand lots of people have similar issues with the iPhone. I also spoke to someone from Telstra telling me their iPhone gives them grief non-stop as well. Can someone wo doesn't work for Apple confirm this for me?? I've read a few of the posts and it seems lots of people are iPhone users, it also seems to me like the massive issues stated on this site all started coming about after the release of the new iPhone, with no great issues prior to that. I understand Telstra also has a 850Mhz network, which is why their iPhone users have more stability, whereas the iPhone is crap on other network bands, is there any kind of chance people can post whether they're iPhone users or not with their comments, so maybe we can get to the bottom of this, and so I can figure out who to vent my frutration at... Any chance someone wants to make an Optusfail.com???

My only question to Vodafail is, we've been giving you information for a month now, we've heard all sorts of rubbish in the media and by you guys, personally, enjoying your sudden and presumably temporary celebity status, and I watch you in the media lapping up every second of limelight the media afford you, so I would like to know, are you doing anything other than barking for your ten minutes of fame, or are you ever gonna bite? Is this achieving anything other than blowing your own trumpet? Have you guys or will you guys actually do anything with all this information or is it simply a bunch of attention seeking kids playing a game you clearly can't handle??

All I have seen is empty promises, you aren't helping anything but working your own ego's, and if all the information and resolution you're affording people is the standard Vodafone procedure, have Vodafone actually failed, or have you... Massively...

i want out, too many issues, dropped calls, call fail etc

when vodafone finish the problems with their network, their should work on there
website,allways having problems paying bill on their site even trying to log in to my vodafone.their sholud fine a new web designer that knows what their are doing or find yourself a smart 10yr old kid.....
1/you can't pay direct from credit card to to vodafone
2/when you go to bill pay by credit card its like a lottery
3/and with my vodafone it keep telling you that you have entered the wrong password
4/and when you go into forgot password and enter you moblie number and press enter for next step it tells you you didnt enter the correct security question 3 times and now your excess is logout for 24hour.
wake up vodafone get yourself a better CEO and IT.

Before signing with Vodafone I asked a very important question. How is the service in Vincentia, Jervis Bay? This was an exemely important question to me as I have a home there and go there freqently and need to have a phone in the house in case of emergencies. I was told the service was good. I will have no problem. I then went ahead with the plan and signed a two year contract. Well guess what? I have returned home after a 3 week hoilday which i had NO SERVICE the entire time. I had to drive around until I picked up a bar to allow me to check in on my elderly mother in law which I left behind in Sydney. I am not happy at all.

I have just signed up for the class court case against Vodafone. They are the filth of the Telecom.. If this case is won it will be a landmark case and then the next to get in trouble will be our big greedy banks and the money hungry Petrol companies like Caltex and Shell who have a monopoly in the market.

i found that my billing has not been updated for more than 24 hours and when i send sms to 1512, most of reply was out of service. just wondering what is my current billing stage, afarid over the cap.

Have been on hold for 32mins and still waiting to speak to a real person...

And worthwhile mentioning the fact that the first call I made to 1555 dropped out!
Was previously told my billing cycle ended on the 14th and they still cannot tell me the details of what I am liable for, for the past month.
Firstly I was told I would need to wait until the 15th to find out my bill amount, rang yesterday after waiting 42 minutes was told they can't see the bill until the 17th. Correct me if I'm wrong, but today is the 17th.
Ashish told me he would call me back and run through the details of each call. STILL WAITING for that call!
Ridiculous customer service...can anyone recommend a decent iphone 4 service in Sydney??
Optus looks good to me...whoever recommended to the ACCC that the merger with 3 and Voda would increase competition in the Telco industry were sadly mistaken. Nigel, was that you???

I feel like I have spent half my life on the phone waiting for some customer service...It's now been 44 mins of waiting to speak to someone. What a waste of my time, esp given I have been calling daily given that fact that Voda do not honour their promises to return phonecalls!

Hi there, I have had a number of problems with vodafone including the reception drop outs, text messages/picture messages taking upto 7 days to come through, I have had vodafone activate call barring on my phone eventhough I had paid my bill in full & when I called them up & spoke to them I was told it would take up to 4 hours to remove the barr & when I explained that was not good enough that I had 2 young children I was told but the customer service representative that if I didnt like it to get a home phone. I have had them overcharge my bills & argue with me over the fact that I was being overcharged. I have times where my phone tells me I have full reception but I cannot make calls/get calls or send or recieve text messages & a new recent thing now is my phone is calling people just randomly by itself even when I am sleeping & I am getting charged for these calls.

I was a happy pre-paid Vodafone customer for five years, but two months on contract has me looking back wistfully on my days as a Telstra mobile customer.
I'm currently looking for work, and last week a manager at a prospective employer told me they'd been unable to get through to me on the phone or leave a message. "Incoming call restrictions" was the recorded message. A two-hour wait for the call centre was followed by a rapid denial that the message was possible. Has anyone else come across this problem?

Dropped calls as a vodaFAIL customer, delayed SMS which arrives a few days later after sending, Reception issues in CBD, long waiting hours to get to an operator, you name all the faults that can happen to a telecomms provider.. VodaFail has it all in one company...

In Beecroft NSW, I've been on an emergency only connection for two thirds of the day, today, according to the my Iphone. WTF?

Occasionally the letter E disappears, but NO 3G all day!

I got my brand new HTC phone for Christmas on a 24mth contract. Its going to be a long 24 months with Vodaphone. I get very minimal service if any and the majority of my calls drop out if I'm lucky enough to be able to connect. The internet is so slow on the phone so i don't even bother using it. Thanks Vodaphone for a totally useless and unreliable service.

My mobile is my business phone. How do you explain (and get a client to believe you) that the messages they have left on your mobile - which is serviced(or not serviced) by such a large corporation - that these messages are arriving 3 and 4 days later or not at all ?? It tends to sound like a very poor excuse. Tried talking to someone about it and was told I had it wrong there was no problems with Vodafone !!!!!

I like many, ordered a new Iphone 3 through the Vodafone online store upon it's release in Australia last year. After waiting 3 weeks, over the mentioned, wait period of 4 weeks, for the delivery of this phone I started receiving bills. I spent hours trying to speak to someone at Vodafone, only to waste time and money and get hung up on while the were looking into my file, on at least three occasions. I was eventually told that an iphone was delivered to me. When I expressly stated that it was not, I was told they may have attempted to deliver it to my address and I wasnt at home. Although it was my work address and I didnt leave the office during the delivery hours in case the delivery was made. After waiting over 7 weeks, and wasting time and money on this fruitless excercise i gave up. I have been receiving bills for the mystery Iphone, since it was not delivered. After several weeks Vodafone got back to me to let me know that the bill and amount owing had been removed. Today I receive a bill for an outstanding amount of over $350.00 dollars and a threat that I will be taken to a collection agency to recover the debt of a phone and service I never received. I have a pre-paid mobile. Electing to buy a Iphone trhough Vodafine was the biggest consumer mistake I have ever made. Not only did I not receive the phone, but I now have a debt against my name for a product I never recieved. Why should I sit on the phone to listen to Lara for half a day and attempt to have her recognize my complaint from a lit of options that does not cover Vodafone inneptitude to resolve this issue, not of my causing?

3G calls drop in and Drop out.

Browing internet on my phone not stable and very slow a 9600 BPS modem is faster

My Vodaphone bill for the last 3 months has drastically exceeded my contract. When i appraoched a Vodaphone dealer they informed me that the terms of my contract had changed. I received no notice of this. I think this is totally unfair and somewhat greedy. I would like Vodaphone to better their communication with customers and appologise for making changes to a contract without my knowledge. Also- my 3G constantly disconnects, my phone calls are regularly cut off,and my broadband never has signal.

just spend another hour on the phone with vodafone (second time i've spoken to them)... couldn't get out of my contract without having to pay $600 plus still left....but i did manage to get 3 months off from paying my vodafail bills... which for a uni student works out well... yell, yell, yell a little louder and yell again for good measure. the louder, more forceful you are, the more likely you are to get free stuff...just don't be rude. also they seem to respond a lot faster when you start referencing the law suit and contacting the ombudsman to complain about there services....

phone drops out when i have full coverage, messages are sent and i get them hours HOURS!?!?! later, internet is never above 2 bars satellite even though i am in a fully covered area, the internet is incredibly slow, most of the time i can't even connect to the internet. Have called and complained to little effect, problems still persist.

dropped call, slow internet, no mms support (no, i dont want sending link to recepient) etc etc.

I have a cap of $79/mth and i use my mobile phone as an address book, often asking strangers on the street if i can use their phone and holding up my shiny new phone to assure them that i'm not homeless or destitute. I get reception roughly 30-40% of the hour if i'm lucky, which seems to be pretty standard in the remote areas of Sydney CBD. Many times i have tried to call the customer support but it drops out while i'm waiting in the queue listening to the ad loop. Thanks vodafone, you've managed to make Telstra look good.

Every Phone call i make it will not connect.
I have to try at least 3 times per number to get the signal to call anyone.
Sms takes 24 hours sometimes to reach the person in the same room.
3G is not connecting or says its searching for a signal when im standing in the city.

I entered into a contract with vodaphone as i was told they had no drop out at all, but i have experienced nothing but drop outs as well as recieving my text messages a day after they were sent, anything up to 48 hours late.
They seem to be quick to send you the bill but not quick to rectify any complaint or problem associated with you coverage.
Also why is it that when i dial a number it can take up to 5 minutes to connect and begin to ring? i am always on 1 bar of reception whilst other phone users from other companies have full coverage, this company is full of non compliance as far as i am concerned.

I entered into a contract with vodaphone as i was told they had no drop out at all, but i have experienced nothing but drop outs as well as recieving my text messages a day after they were sent, anything up to 48 hours late.
They seem to be quick to send you the bill but not quick to rectify any complaint or problem associated with you coverage.

Why is it I am in a shopping centre and people around me are talking on their phone and mine shows no reception? I now stop and ask people who they are with to make sure that its not just my phone. I struggle to get reception in my office, my manager who is with telstra never has a problem, her phone rings all day but I miss calls because my phone doesn;t have service. I cant wait until I am out of this contract and I can move on.

I bought an iphone, internet didnt work, over six hours on phone to India over a two day period. On hold for 20mins then line drops out. Ring Lara go through same procedures, do teh same routine with the operator, reset settings, reset everything, sim swap then transferred to another dept. On hold for 10 mins, then line drops out, ring Lara, speak operator then again through same procedure, over and over again. I ended up crying on the phone in frustration, was promised it would be fixed- nada. Into shop same procedure finally agreed to replace phone, new phone- internet didnt work again, third phone lucky. This was a business account and it cost me dearly.

I ended up with a four phone contract because of dodgy ex business partner. Vodafone agreed to settle the outstanding amount. However no-one in their organisation can credit my account. This has been going on for about two years. On the anniversay of the issue I get in touch wtih the Telecommunications Ombudsman. I have wasted countless hours waiting on the phone to try and speak to someone who has no idea and cannot help me.

Thanks Vodafail for providing a vehicle to make Vodafone listen.

i had the car and my girlfriend finished work 2 hours earlier then she was supposed to (late at night) but i had no reception where i was and she couldnt get onto me and had to wait alone at night. thanks vodafone. assholes.

I rely on my phone for my business. Vodafone offered me the service based on my home location but even there it is only patchy, varying from one bar to no bars. At my business it doesn't work at all. I have "no service" inside the building. If I go out the back door I sometimes get a signal. If I need a definite signal I need to cross the road and walk up the hill 50 metres before I can receive or make a call. I complained but was told that there is no guarantee other than for your home location.

I also travelled this past weekend along the Hume Highway. There was no phone coverage at Holbrook and nothing until I got to Marulan on the return to Sydney. From then on it was merely patchy until the Mt Annan turnoff.

When I travel overseas, as happens several times a month, I get no coverage for hours until I force the phone to reset by turning it on and off numerous times. Even then, this doesn't always work. When I've been overseas for several days or more, the phone won't connect to the Vodafone home network again when I get back without numerous attempts to find the signal.

Im not one to ever to have made a complaint about any company at all, but vodaphone has popped my cherry! the major inconvenience's they have caused me, not to mention arguements with my fiance over delayed msgs and aborted late night lifts from the train station, have forced me to vent my anger at this disgraceful company who takes our money and provides no service I signed up for. I sometimes wonder how many vodafone employees who defend vodafail are actually happy with the provider themselves? Back to Telstra for me, and no support for Vodafail's V8 Supercar team or F1 team anymore. I see red!!!!

I have been with Vodafone for About 5 year. this last 6 moths has been unbearable.i have an iPhone 4, which is practically useless on the Vodafone network. Hundreds of dropped calls, the phone tells me i have a full signal yet cant use the internet because everything times out. No one can ever call me.

Im paying for a large data cap that i can never use. What an Epic VodaFail

htc desire hd 3 hour battery i take it off charge in the morning go to use it for the first time that day and it says connect your charger, but for the three hours i do use it i have to reconnect calls 4 or 5 times in 2 minuts, voicmail coming through weeks later at 4am while im sleeping so its been sent away FOR THREE WEEKS to be fixed very up set with the peolpe in vodafone even the shop its hard to get a smile and the customer care poor and i carnt get out grrrr

Called to cancel my mobile broadband, they said engineers are working on resolving issues and I have to speak with technical department first, they transferred the call, got a recorded message along the lines "We have more calls than usual for our fantastic products and services today" then they hang up...

not sending text messages, always failing and defering!
everytime i go too call anybody it says network busy or connetion error.!!
what if it was an emergency and needed too call someone quick smart!
also loosing reception all the time!!

check out the VHA call centre in hobart, looks like they do more sitting around, playing ping pong or pool. When were sitting on hold for hours waiting to speak to someone in Mumbi.
"WHAT A RIP SHIT COMPANY"

http://www.youtube.com/watch?v=9c1j61MvUNM&feature=related

p.s.
they've probably already been made redundant.

It's simple. If you're with Vodafone, cancel your contract. The whole point of a phone is so you can call people and they can call you. Vodafone fails in this simple ability. Get out of it.

Vodafone Australia network is giving me bad reception where I live and at work. I'm going to switch providers and get out of this pit. Is Optus and Telstra 3G services functioning fine? because I don't want to be stuck with bad reception and no service for months. Need some advice from people who switched telcos. Thanks in advance.