I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!

stuck in a contract with vodafone most areas i work in i get no coverage as of a few months ago, which leaves me unable to do my job, at times lose coverage for hours whilst in the middle of sydney (newtown)

fail

After complaining to Vodafone about a faulty handset, I received this email from the Vodafone correspondence team. Check out the attitude!

"Hi again xxxxxxx,

If any of the points in our correspondence have not made sense to you, please specify so I can try and paraphrase the common rationale that is being applied.

I look forward to hearing from you soon.

Kind regards,

xxxx
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au"

Not a vodafone customer, but a 3 customer (for the last 4 years). Since 3 joined forces with Vodafone, my reception has greatly decreased. As example, until recently I had perfect reception in Newman, WA. This year, shortly after the amalgamation of the two companies, I now have NO RECEPTION in Newman, WA, and limited reception in parts of Perth, WA.

Good on ya vodafone from christmas eve i havent been able to use my phone (vodafone pre paid) i couldnt send any txt call etc really dissappointing ,worse thing my partner also has vodafone (iphone - contract) so we both couldnt call out or txt ?????? i could also repeat most of the complaints that have already been mentioned ! Not happy

I am so glad I watched the news tonight and have seen your website! Thank you!

Their customer service is just disgraceful - I don't know how they are allowed to get away with it.
the below is a complaint letter that I sent to them a couple of month ago. No one responded to me. I am going down to vodafone tomorrow to get out of my contract if I can - I encourage everyone to do the same - having no customers is the only way to hurt these organsiations - vote with your feet!


DEAR WORST CUSTOMER SERVICE PROVIDER EVER!

I AM WRITING THIS EMAIL OUT OF SHEER ANGER AND FRUSTRATION AS I CANNOT FIND ANSWERS ANY OTHER WAY. KNOWING VODAFONE I WON'T GET A RESPONSE.

YOUR RIDICULOUS LARA VOICE RECOGNITION SYSTEM IS EXTREMELY FRUSTRATING AND DOES NOT WORK. YOU WAIT ON HOLD FOR HOURS AND THEN GET THROUGH TO A DIVISION LIKE TECH SUPPORT WHEN YOU WANT BILLING AND THEY CAN'T HELP YOU. YOU ARE THEN TRANSFERRED BACK ONTO A QUEUE THAT YOU HAVE TO WAIT AGAIN.

LET YOUR CUSTOMERS SPEAK TO A REAL PERSON. A PERSON THAT IS AUSTRALIAN! YOU ARE THE AUSTRALIA DIVISION OF VODAFONE! I AM SICK AND TIRED OF BEING PUT THROUGH TO AN INDIAN OR EGYPTIAN CALL CENTRE WITH STAFF THAT CULTURALLY CANNOT UNDERSTAND WHAT I AM TRYING TO FIND OUT. I HAVE BEEN ON HOLD TONIGHT FOR OVER TWO HOURS. RESOURCE YOUR CALL CENTRES APPROPRIATELY!!! I HAVE BEEN PASSED FROM EVERY DIVISION, SPOKEN TO A SUPERVISOR AND STILL NO ONE IS ABLE TO PUT ME THROUGH TO A PERSON THAT CAN ASSIST WITH MY REQUEST.

I APPRECIATE THAT YOU CFO IS TIGHT AND WANTS TO CUT COSTS BY OUTSOURCING CALL CENTRES TO INDIA AND EGYPT, BUT YOUR CUSTOMERS CAN'T UNDERSTAND THE INDIAN CUSTOMER SERVICE TEAM'S ACCENT AND LANGUAGE BARRIERS. I JUST FOUND OUT THAT I CANNOT SPEAK TO ANYONE IN AUSTRALIA AT ALL. ASK YOUR MARKETING DIRECTOR - WHAT IS THE POINT OF DEVELOPING A GREAT BRAND CAMPAGIN WHEN YOUR CUSTOMERS ARE TREATED LIKE DIRT AT THE OTHER END I CANNOT BELEIVE HOW BACKWARD YOUR APPROACH TO CUSTOMER EXPERIENCE IS.

IF I DIDN'T HAVE BETTER THINGS TO DO I WOULD START A VODAFONE HATE CAMPAIGN ACROSS EVERY SOCIAL NETWORK SITE I CAN FIND.

IF THERE IS ANYONE WITH A BRAIN THAT CAN READ THIS EMAIL, PLEASE SEND IT TO YOU MARKETING TEAMS, BECAUSE I AM SURE THEY WILL CARE MORE ABOUT THIS COMPLAINT THAN ANY OTHER. IF YOU WANT A LESSON IN CUSTOMER EXPERIENCE PHONE THE COMMONWEALTH BANK AS THEY KNOW HOW TO TREAT THEIR CUSTOMERS PROPERLY. I FEEL LIKE I MATTER TO THEM AS A CUSTOMER.

WITH VODAFONE I CAN'T WAIT TO WORK OUT HOW I'M GOING TO GET OUT OF YOUR CONTRACT AND TELL EVERYONE HOW ABISMAL YOUR SERVICE IS!

IF SOME POTATO IN YOUR AUSTRALIA CUSTOMER SERVICE TEAM COULD CONTACT ME TO ANSWER MY QUESTION I WOULD BE MOST GRATEFUL.

I WON'T HOLD MY BREATH.

I ported out of Vodafone to Optus, so the moment my number ported, i couldnt sign into the website to get my payout figure (of course) because my number is no longer with Vodafone. My bills are sent to me via email.

A month later I recive a debt collectors notice, right ok, no bill at all before this.
SO of course i call vodafone and i explain whats happened, they reply oh well thats no problem sign into your account on the website and get your payout figure. uh WTF, so after asking for them to mail me out a copy of my bill they reply oh no we cant do that, you have Email only requested.
UM SEND ME A BILL idiots. It took a month but but got the bill finally.

Calls drop out all the time, the net is so very, very slow. My doctor's surgery got agro with me because I couldn't be contacted. I didn;t known they were trying to contact me.
I thought I was going mad, I thought it was just me until I found this site. Now I'm stuck in a plan. I feel overwhelmed by the size and power of this corporationy corporation.
Thank you vodafail.com for easing an element of the pain.

I live in North Bondi, my phone constantly has call failed, poor reception and drop outs. I can't even make or receive calls in Bondi!!!!
I laughed at Vodafail site and thought what a great idea. I have been with "Vodafail" for years and the network has progressively become worse and worse.
The charges are enormous, we have near the most expensive networks in the world, massive call connection charge, where are the customer's rights?
From now on I will refer to this company as Vodafail until they fix their network.

I had been a Vodafone pre-paid customer up until 4 months ago, when I decided to go on a contract with them for the new iPhone.
Up until recently, I always valued Vodafone as my provider. However in the process of changing over to contract I was confronted with the worst customer service I have ever recieved from any place I have ever been. I was promised delivery in 2 weeks, and after 4 weeks it still hadnt arrived. Each time I called (after 1 hour in a queue) I got the response that 'I would recieve mine in the next batch that was to come in stock.. I ended up asking to speak to a manger which in turn got my phone delievered within 2 days and also had a credit applied to my account for the delay.
Since being on contract, I have had poor reception in places where I used to have full reception, my voicemail messages are always delayed, and the internet connection is extremely slow.

Vodafone have excellent deals and all my friends and family are with them, so we take advantage of the free Vodafone to Vodafone talk. however if it was not for that, I would definitely have changed providers.

I expect to recieve what I pay for!

Im a happy Vodafone customer and they have helped me in solve all my issues. But what i don't understand is that when i first saw this website the dude that made this i think his name is Adam or whatever said

"In short I am a disgruntled Vodafone customer after using the service for less than 6 weeks. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to create a website to express my dissatisfaction to the world"

I get how vodafone is responsible for dropped calls, no reception and delayed voicemail. But for someone of his intelligence and for a so called software developer i don't know how he can say poor battery life is a fault by vodafone. Does he mean that Vodafone sents out some signal to make the phone use more battery power? Poor battery life is caused by the manufacturer! As for the coverage map on this website, HAHAHAHAHA what a joke!! True the Vodafone coverage checker isn't the greatest but that doesn't mean the one on this is any better. Just now i was able to enter in several post codes and say the reception was 100% and 0 dropped calls. Oh and the message saying your ip is blocked for spamming purposes. Hahaha just takes 2min to get a new ip.

I just can't believe how stupid some people are. I was at a store today checking up my plan. Sadly the system was down. But it came to my surprise at how stupid some people in this country really are. I saw a stupid lady blaming the sales rep like it was her fault the systems were down and its people like her that are causing problems. Seriously to all the keyboard warriors that spend time on this stupid website complaining about their service, if you have the brains then instead of wasting time here just call the telco ombudsman. Heres the website even
http://www.tio.com.au/
Soo simple. But im sure people just want to sit here and continue complaining. So how about instead of sitting on this poorly made website, you get ur lazy ass to a land line phone, and call the telco ombudsman. Why dont you go on and join up with Telstra the number 1 telco provider in AUS??? You will see that their complaints line is longer than their service line and dont get surprised when they charge you thousands of dollars for their service.

Lara LAra BLOODY LARA we dont want to hear you on a MESSAGE machine we WANT to HEAR YOU IN REAL LIFE PLEASE PLEASE PLEASE WE ARE NOT UNDERSTANDING YOUR CUSTOMER SERVICE TEAM FROM BOMBAY MUBAI OR WHERE EVER THE HELL THEY ALL ARE HELLO LANGUAGE BARRIER ALERT WHOS WITH ME?

Look. I've been reading many of these complaints, and many people have simply ignore the complexity of the issues that they face. For example, handset problems:
-One person claimed that their handset broke and Vodafone refused to fix it. Now, the reason why was never made clear- but I believe that they may have had an iPhone. The iPhone, unlike every other handset that Vodafone stocks, is covered by only a 12 month warranty.
-Another person claimed that they got no signal with their iPhone 4 whenever they went to make a call. This is the iPhone's problem, again. Holding the iPhone 4 in your left hand kills the signal- and that's not Vodafone's fault.
Then, you have people who didn't actually troubleshoot:
-One person claimed that although they could see the Vodafone network with their mobile broadband device, they couldn't connect. I had the same issue- it turns out you must go into settings and pick "contract" or "prepaid" depending on the service you have.
-Another person claimed they were unable to send a text message or access the net with a nokia phone after getting a phone unlocked from another carrier. This may be because they didn't set up the short message service centre (SMSC), and they didn't set up the access point.
Also, I've noticed some racist comments being made about the service centre. Look, again, most telcos outsource- and frequently to India. They try their best I hope. Tell them that you know your rights, and if the coverage is not good in the location, and they troubleshoot and nothing works, ask to speak to a supervisor. You are allowed to by the rules to get a supervisor to speak to you if you ask 3 times. and they can break contract.
I hope this has helped. As for me, I love Vodafone. I have a Nokia N900, fine with mobile internet, but my mobile broadband sucked in terms of speed, so I asked, and they broke the contract, and sent back the modem.
Regard, Dr. B (a happy Vodafone customer)

My vodafone contract was an absolute debacle. The phone kept breaking down (not their fault I guess), I had insurance on the phone so after about the 6th breakdown, i thought I would claim on the insurance to get a new phone. So I call to get the details, and was told that the excess on my insurance was going to cost me more than the cost to me to walk into a Vodafone shop and buy the phone outright that they were offering. I told them that it made no sense, to no avail, bad luck they say.

So after this, I realise it isn't worth paying the insurance ($10) per month. So I call the ever helpful Lara to say take off the insurance charge please. They say "no problem, done". The next couple of months my $49 plan starting charging me excess, so my bills started coming through @ $350 per month. I call Vodafone to say this is not right, I want my money back. They say no. I argue, and ask to be transferred to a manager, this billing is not correct. I finally am assured a refund as they say they accidently took off my data plan instead of my insurance. So with no data plan, my bills sky rocket. They say they will pay me back in installments, I say no, this is your fault, pay the money back. After 2.5 hours on the phone, they agree to repay me. Weeks pass, and no money comes back. I call again to ask where is my refund. The response "Finance has said no, your bank details are not correct". But wait, the bank details are the same as the ones you charge me every month for my plan. What is going on? "The refund has been rejected" they say. Why is that? So 2.5 hours later, I am explaining the problem over and over. They say again there will be no refund. But you said weeks ago they will be a refund. Arghhhhhhh !

So I go to a retail outlet. They look at the problem, and say they will contact head office on my behalf to rectify the problem. I was so happy finally for some customer service. The outlet calls a couple of days later, saying, no, they can't help. I must call Lara. I nearly cry.

I call Lara again and go through the process of being on the phone 2.5 hours. I talk explain from the start the issue, what the problem is. Then I talk to the manager and finally they agree to repay this over charging back. They offer to pay in installments, I say NOOOOOOOOOO, this is your mistake, pay me back the money please !!!!! And finally 2 months later, the over charging is repaid.

Next step, to get the insurance charge that they kept charging back. I call Lara, and get..... Vodafone Egypt, assisting Vodafone Australia. I explain the problem, and they say, OK, we understand, we will investigate and call you back............

AND I'M STILL WAITING......... MONTHS LATER. I can't go through the hardship of calling them again...............

Trying to call to cancel my line, wait for 40 minutes and the useless message keep saying: hanging there, we will be with you shortly...!!!
40 minutes...!!!!!!!!!!!

It is terrible...i have moved from 3 after have no end of drop outs and thinking i have moved to greener pasture, i actually find i have moved to the desert it seems......... May the 3 and Vodafail marriage continue as i shall be getting a divorce!

I have had a mobile broadband USB device for over a year now and have experienced nothing but trouble since day dot. I have complained numerous times. Some days I cannot connect to the internet at all and other days if I get a connection, it will drop out constantly. When I first signed up with Vodafone I was assured a number of times that I was in a very good coverage area. I was extremly cautious before I signed up with the 24 month plan. I am so disapointed with the service that I have received from Vodafone. The hold times are crazy and when I actually get to speak to someone I am told they will call me back. Well guess what - I'm still waiting. All I ever wanted was to receive the service that I pay for yet Vodafone continue to direct debit from my account every month. My husband & I have both mobile phones with Vodafone and have been with them for years. As soon as my contract ends I will be changing suppliers. If I can get out of my contract for the broadband I will. I am sick of not receiving customer service that I am entitles to as a consumer. I have even failed a uni online test as my connection dropped out so many times, my test time ran out!!! Vodafone - let me go so I can get another internet connection that works - my future relies on this!!!

i have vodafone phone and internet. where do i start calls dropping out at 6 min 40 sec, miss calls coming up even when i have the phone right next to me and most of the time people cant hear me inside and half the time i cant use the internet on my phone. and as for the internet most the time its on green so it takes 30 mins or longer to load a page and thats if it loads it at all when its ment to but dark blue

I have poor reception at home in a bayside melbourne suburb and no reception at work in the eastern suburbs. My internet connection always drops out or switches between networks so freezes the page. So I moved house a few k's away (not due to reception issues) and the reception is still no better. I have a few people tell me they've sent me text's or called and I have not got it. Or alternatively I miss a call and get a text saying I have 4 VM, where were the texts for the other 3??

Vodaphone is a scam, they don't care about the customers, they don't care about their service and they don't care when the phones they sell are shit!

I can't SMS, and it is painfully frustrating.

Hi,

After been in contract for 2 year and 6 additional month for my Mobile broadband services, when i cancelled my contract due to poor service, i asked them to unlock the mobile key however Voda guys want to charge me another $29 to unlock the key. I feel disgusted with such unfair fee and will move to another provider once my mobile services contract will expire next month.

kamboj

Signed up to the Vodafone iPhone $29 CAP 24 month contract, at the time of signing up it came with 550MB of included data (50MB + 500MB bonus). Due to delivery delays we received the phone some weeks later, subsequently AFTER signing up to the contract, the $29 plan had its included data reduced to 200MB.

Despite joining before this plan change, we were only given 200MB!! Numerous calls explaining this is not what we purchased/signed up for were ignored. Eventually we had to engage the TIO to beat Vodafone with a stick to give us what we signed for.

Beware, Vodafone does not know how a contract works!

GET A LIFE! I KNOW THAT SOME OF YOU HAVE ISSUES, BUT DO YOU HAVE TO USE SUCH FOUL LANGUAGE? FOR GOODNESS SAKES, IT IS ONLY A MOBILE PHONE!

For so long I had blamed my phones for bad reception, no internet connection, voicemails that disappeared into the infinate nothingness despite friends INSISTING they'd left them... "This damn phone!" I'd yell in frustration! But after three phone changes in the past year - the problem remained.

Vodafone. You sneaky bugger.

Then in the last few weeks the problems became public ... despite the customer service people (bless their hearts) telling me to reset my phone .. we all now know it's the network's problems.

The other week - I had a car accident. Crying on the side of the road - it took numerous tries to call someone to sob on the phone to who could come help me - and it took numerous tries to call work to tell them I couldnt come in (and even when I got through the person on the other end sounded like a robot). Now I'm missing calls from the insurance company, the insurance assessor and the crash repairs. Even when I get through - the call inevitably drops out a couple of times.

Thanks Vodafone. So reliable. To think - the reason I signed with you all those years ago was because Kramer from Seinfeld was doing your ads. (Yes, THAT long ago) Kicking myself on that one.

I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!

The list is quite endless: i send and get charged for messages my recipients never receive; phone calls drop out mid call; sometimes when my phone says i have full coverage - and i can make outgoing calls myself - people calling me are told that i am out of range; i have not received messages that others have sent me... and, of course, coverage is in general miserable. I am only 20 kms from the Melbourne cbd and coverage here - despite what network maps illustrate - is generally of bad quality, and regularly disappears. The only reason i don't change is due to my partner and several friends also using vodafone, so the vodafone to vodafone minutes work for us... when there is coverage.

I have been attempting to set up a small computer repair shop for some time.
I finally was on call with my dream supplier. The phone dropped out. They said they will not supply some one who hangs up on them or can not keep adequate phone communication.

Have had numerous problems, stemming from call reception problems, drop outs, broadband and internet connections, multiple billing, incorrect billing, dealing with that horro of a voice recognition menu option "LARA" who not only doesn't recognise simple english, doesn't offer options that you need, and drops-out mid-call, then the 40min + wait to speak to some moron in Mumbai or wherever (always Inidian accent) who always says problems are due to some "software" upgrade and "really sorry but nothing I can do about it"...bu115h!t...sick to f'ing death of it. If they are consistently doing software upgrades, perhaps they should spend sometime getting it right before implementing and having to continually fix! The website is just as bad...MyVodasuck would be a better name. I am tearing what little of my hairy I have left waiting for my contract to expire so I can go elsewhere. Oh, almost forgot to mention how crap their shop staff actually are when you try and see them in person...even less helpful than foreign call-centres. YOU SUCK EVERY WAY POSSIBLE Vodafone!!!! ARRrrrrrgggghhhhhh!

I live in Brisbane and I have an iPhone 3GS on a 24 month contract. I was told by the sales person at the Vodafone shop how good the phone would be and that I would be more than satisfied with the service they provided. Yes i was until i walked out of the shop and tried to use it.

I have had the phone for approx 7 months now and all through that time i have experienced poorer than average service. Phone calls dropping out. Slow loading web pages or not loading at all, Delayed SMS.

I was told by the sales rep when i bought the phone that it was not locked to the Vodafone network. Wrong. When i tried to test a Telstra prepaid simm in the phone i found out the truth. Once i managed to unlock the phone by paying the ripoff fee i found out for sure how bad Vodafone service was. Web pages loaded at waht i would call standard broadband speeds on the NextG network.

I have had occasion to call Vodafone customer care and waited for 1 hour 20 mins before i hung up.

Show me how to join this class action. I am in for sure.

My network fails more consistently than it works. I reset the network up to 3 times a day, otherwise the sms' don't go through and calls can't be made or received. When I called vodaphone they blamed it on the phone, so I sent the phone in for repairs. It took 2 weeks for them to look at my phone (which I paid for bc Im on a contract) and nothing was found to be wrong with the phone. It's vodaphone. Vodaphone's crap. I'd be better off using telepathy as that works more often than vodaphone.

I work all over SA, no matter where I go I have the worst service known to man kind. Trust me, I didn't sign a contract for a piece of fucking shit. In normal conditions I can receive no reception for up to 8 hours in metropolitan Adelaide. Furthermore, their 3G data services are a fucking joke. I know I didn't ask about the cunt full of cold water service when I first signed up.

Plus, add to this the standard Vodafone bullshit like having a different contract version on their site than they made me sign (the online one doesn't include their obligations to me) the one that I signed did. Fuck you ASSHOLES! Ring up to ask for the contract? No worries with a 53 MINUTE WAIT! WHAT THE FUCK!

erbilacx@gmail.com

LMAO!

Although they have their call centres in asian countries for cheap labor,the wait time to talk to them is more then 30 freaking minutes.
i finish my contract with them in 4 months,
But i really think the Australian Government should see this website and have an idea what the customers are going through and Vodafone should compensate all the people who are in trouble.
-No network
-No network even in Roaming
-slow internet
-long waiting time to speak with a customer service representative
-Voicemail unavailable/delays
-voice breaks

Fair play Adam Brimo, I started something similar to you about 2 years ago after I got so pissed off with Vodafone I bought www.vodafoneaustralia.com.au - presumably forgot to renew their domain name!

I posted my own horror stories up there for all to see and eventually got a phone call from their lawyers so I gave it back to them.
http://web.archive.org/web/20080630060319/http://vodafoneaustralia.com.au/

Nice one.
Douggie.

CALLS FAIL, TEXTS FAIL, VOICEMAIL FAILS. NO SUPPORT, NO SERVICE, NO CARE. TO THE CEO, TAKE MY PHONE FOR A WEEK AND TRY TO LIVE YOUR LIFE! YOU SHOULD BE ASHAMED - YOU'LL BE GONE SOON. EVERYBODY GET OUT NOW. VODAFONE - GO FUCK YOURSELF.

Hey Vodafone,

You know the amount of advertising your pumping into the cricket? Well bugger that and use that money to fix your f@!#%$ network!

Want Poor Service? Want Bad Mobile Broadband? Want Horrible Customer Support? Want a Terrible Experience over-all?

Switch to Vodafone!

You got it! (Insert that music from the advertisement)

I understand why some companies think outsourcing their call centres to far off places might be a good financial move in the short term, but Vodafone and 3 have surely got to be losing customers due to their awful customer service centre.
I try to get a simple message through and they can't do anything about it because they can't understand your complaint without their scripts. So damn frustrating.
Offshoring is fine but offshore to people with some damn common sense and English ability!

After a year of drop outs, poor reception, useless data coverage I finally changed my telco.

Happy to pay the exit fee and final bill - IMPOSSIBLE!!!
The store can't cancel the contract - you have to call customer service.
45 minute wait on hold - I get told the contract was already canceled when my number was ported (apparently the store did not have this information), told to just wait for the bill.

Receive notice of bill in email, click on link to pay bill and I have to enter in the amount to pay - I have no idea, and I have been blocked from entering the myvodafone website now because I am with another carrier.

Call to find out how much to pay, wait for 10min on hold then use call back option (will be 30-40 min) - 2 days later no callback

I call again, this time 40min on hold - your bill is $89.83 I am told, now you can pay it.

WRONG

I try to pay online and get a message telling me the information is wrong, you have to call 1555 - (now clearly this number is not the right one for me now) - another 40 min on a $1 a minute 1300 number coming up, awesome!!!

ALL I WANT TO DO IS GIVE THEM MONEY SO I NEVER HAVE TO EVER THINK ABOUT VODAFONE AGAIN!!

Can not wait to get a reminder notice and probably a late payment fee.

DID YOU KNOW VODAFONE AND TELSTRA USE THE EXACT SAME SYSTEMS, SO IF PEOPLE CAN VIEW VODAFONE CUSTOMERS ONLINE, TELSTRA CUSTOMERS CAN ALSO BE AT A BREACH OF PRIVACY!!!!!

TELSTRA HAS MANY MORE CUSTOMERS!!

was on hold for an hour today and got transferred 3 times to 3 different people where I had to re-explain my problem each time.

I have to turn my iPhone 3G on and off or switch on Airport mode then back off nearly everyday because the phone will show no signal/3G or EVEN WHEN IT DOES SHOW SIGNAL OR 3G calls wont go through or the internet will drop out. This has been going on for over a year. A lot of the times when friends are around I will compare my signal strength with their optus handsets while they get full reception and I have none. I am on the Northern Beaches of Sydney where millions of people live just north of the CBD, I'm not living in the middle of a mountain range in the middle of nowhere. This is unacceptable.

Also, whenever I try to view my usage online the website is never working.

I'm paying $79 a month + $10 insurance. Not happy.

My phone is with vodaphone, my husband's is with Telstra. Most of the time I have little to no service whilst he has full service with crystal clear reception.
My bill this past month was 5 times the usual amount purely because my calls keep getting dropped and I have to call the person back. Multiple times.
I have rung Vodaphone to have my phone unlocked so I can use as foreign sim whilst travelling; first they couldn't find my phone on their system (it IS a phone bought under a vodaphone contract - unfortunately), then they say it takes a week to unlock and incurs a charge.. Previous phones with Optus were able to be unlocked almost immediately with no charge. It has been a week and still not unlocked.

Grrrr....!!!!! I don't understand how Vodaphone aren't subject to any sort of regulatory or fair trading governance that can call them on their blatant theft and immoral business practices.

Mosman NSW failed again. All morning from at least 7.30 am to no 10.58. Vodaphone say no issue but my phone, my fathers and mothers all not working. "No coverage"
Todays date. 1st Sept 2011

I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

No reception at work or home and drops out 8 times on bus trip home - yes I counted it on my bill.

Try calling 1555 for Customer Service, major delays and call drop outs call on and off for 20 hours from 17:00 yesterday - did not manage to get thru.

Now try calling to pay your bill over the phone by Credit Card on 02 8275 2267 call answered within 3 rings after going past the normal IVR Menu.

HMMM

Not a happy customer!!!!! Apparently i have not paid my bills but have proof from the bank and my mobile goes into emergency calls about 10 times a day. Not to mention i get cut off my calls constantly so yet vodafone are making some money here with me having to re-call people all the time. My mobile is not faulty either but have wondered to check the services etc on the OPTUS network. Be f**ked if im going to continue in paying my mobile bills. FIX THE NETWORK PROBLEMS!!!! NOT F**KING HAPPY!!!!!!

To add to this debate, Im not defending VF or any of the other Telco's of Aus. But if we want better coverage... We must allow them to put up mobile transmitters. To often I read about people not wanting new mobile phone towers / transmitters in their area due to possible radiation exposure!!! If you want the coverage BUILD IT AND THE SIGNAL WILL COME.

I paid for a 3G data plan via TransMobile which uses the Vodafone network. The data connection drops out frequently which makes it impossible to use without feeling frustrated all the time.

sick elderly or pregnent family members....... dont rely on VODAPHONE....you cant phone them and they cant phone you.... NO RECEPTION!!! drops out, no service, delayed text mesages. cant even speak to vodaphone operator? 1-2HOUR WAITS??? pointless having a contract...you take money and i get no service. isnt that a failer or breach of their contract???? pathetic

I signed up to Vodafone because it used to be the least expensive and most widely used mobile service provider. Now, I experience dropped calls multiple times daily and strange intermittent network interruptions in areas wherein previously I had full coverage (full bars on my phone). I can stand still in one spot and watch the number of bars of reception rise and fall dramatically on my phone in areas where I'd never had a problem before. And such problems began for me right about the time that Vodafone merged with 3 Mobile. And what's most infuriating is that Vodafone's customer service is impossible to reach! The number of voice prompts one must go through on the automated system just to reach a real human is excessive, and even worse is the fact that wait times to speak with said human customer service agents have been up to 1.5 hours! I went to the Vodafone shop where I bought my phone and even the staff there told me "Mate, I once waited on hold for two hours when I had to call on the behalf of a customer." Now that's just embarrassing! Australia is a Developed Country so how can this be the case with one of its major mobile service providers?!

Before moving out to Kalgoorlie WA 4 months ago I specifically called Vodafone to make sure that I would have full coverage - they showed me the coverage map and said that I would absolutely have signal. Over the past 4 months I have had regular drop-outs and no signal. I've tried calling to complain, but they are no help what-so-ever!

I have been with 3 Vodafone Broadband internet for almost one year now which is usually very slow, some days non-existent for hours on end, dropouts especially when it's raining. Been the case since before Vodafone acquisition and things don't seem any better now!!

i've been with vodafone for 4 years and it's been a FAIL! from day one, don't know how i stayed with them for soo long! every device they sell is a sham and false advertising plus the people that you talk to when you have something wrong with your device cannot help you anyway beacause they either cannot help you themselves or cannot speak english!!!! like seriously give me a break! then i get a notification for supposedly not paying my bill which i just did the week before, receiving delayed text messages 2 hours later, and trying to call people with the phone replying "call failed" how can any of the vodafone customers justify paying phone bills when the reception is rubbish as wel as the customer service???????

I was actually a happy customer with 3 phone company, for about 3 years getting excellent coverage because they used telstra towers.In feburary I signed my daughter up on a plan . 3 never mentioned they where merging with VODA PHONE, once they merged with VODA PHONE ,It all started going down hill. 3 kept telling me it was going to get better this started in feburary,I made several attempts to speak to them and they kept giving me different excuses, then I foumd out they where with VODA PHONE which we could never get where I live hence why I went with 3.I rely on my phone to get my work and in the end was getting no work for months they cost me alot of money in missing work. It got to september and I was totally fed up so rang the telecomunications ombudsman and if it wasnt for them getting 3 to cancel my 2 contracts I had I dont know what I would have done. I feel for everyone out there that is having to put up with this crap. I am now with telstra and will never go back . 3 ruined it all by merging with VODA PHONE.phone companys need to be more honest and loyal to there customers.

The wife and I hooked up with Vodafone on a 2 year cap contract(handsets included) Hers a Nokia N95 mine a N86 both no reception inside our house. Many phone calls later they said they would 'tweak' the tower N86 improved by 1 bar N95 no change, more calls followed and the outcome was the N95 was not compatable to our area (20 mins from freo) Swapped to a N96 and now can use it on the front lawn. Have to select GSM rather than use 3G for both phones to work....We want out now but end of CONtract August....Help!

I have been with Vodafone for 4 years now and te only reason i stay is because of the cap plan and not changing my phone number. I cant make phone calls in the shopping centro's in Glenorchy, i try to send pictures and they turn up days later, i cant video call half the time to my parents ( it says it doesn't support it but then will work 10 mins later). I cant get proper reception at Brighton and i get NO reception in Collinsvale ( i use to get perfect reception). Hurry up March so i can find another plan!

For the past nine months it's been an absolutely appalling experience trying to use my phone. 75% of all calls drop out at some point, half of those drop out in the first 10 seconds. Internet is completely unreliable, taking over 3 minutes to load the vodafone homepage on my iphone is an ironic example. I have spent hours on hold trying to talk to vodafone about it, most occasions I don't get through at all. It has even dropped out when I'm speaking to a vodafone rep several times and they have never called me back.
I've lost thousands of dollars worth of potential income as a result, and have had enormous strain put on my relationship. I'll be seeking compensation for both loss of work, and mental damages.

Sad to see that people on here have nothing better to do with their time but complain grow up you all and get a life...nothing is perfect in life so voda has issues who doesnt every company telco or not has issues I have had issues with them all big deal just deal with it coz it will never be perfect...just the way life is...if its so bad dont have a mobile phone SIMPLE..if you want to be cool then be cool and deal with the probs that come with it.

Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.

Keep a diary of events, establishing the problem.

Figure out exactly what you would like to be done about it, be prepared to compromise!

Contact Vodafone tell them what the problem is and what you would like as a remedy.

If then they can't help you, then contact the TIO, or join the class action.

Wait times are crap at the moment of course because of all the problems, you will have to be patient and wait your turn, and yes it sucks, but until you have actually spoken to them and they have not agreed to help, they haven't done anything wrong!

And remember you'll catch way more flies with honey than vinegar, be polite, be reasonable, be patient, it always works best!

http://www.tio.com.au/contact.htm

http://www.piperalderman.com.au/vf/form.html

Decent reception within Sydney CBD (albeit still a lot of dropped calls etc) but terrible reception once you go further away...there's no reception at all in my own house!!!!

Since joining vodafone over a year now! I have been unable to access the service features of the myvodafone website such as view your bill, pay your bill etc. I have contacted vodafone over 30 times and have been told it is being looked at byt the technical team.. for over a year!!!!

Oh yeah and my reception at home drops out constantly as well as in the middle of the CBD in sydney... Never a again!!

Accepted contract because the coverage map said the coverage was full 3G in my home. The coverage is 3G, when I get reception (which is rare). I am frustrated that the coverage map was misleading, now I can't accept calls on my mobile (if they come through) as it is embarrassing when they drop out halfway through.

I was with Vodaphone for some time on both pre-paid and plan. In 2008 in the month of March I was on vacation in the Philippines. Before I left I organised my Vodaphone to be put on roaming by a Vodaphone representative, She was certain that and assured me my phone was now on roaming. So I embarked on my five week vacation to the Philippines. When I arrived I noticed my phone was not on roaming and I could not use it. Five days into my holiday I had an accident at a waterfall in which I sustained a badly fractured right ulnar and radius. These injuries required me to undergo surgery and being hospitalised for three days. Because my phone was not on roaming I could not contact my insurance company and the phone system in the hospital could not make phone calls outside there region. Because I was not able to contact my insurance company I had to pay in full for my surgery and hospital fees. This left me with no money for the rest of my holiday. It was lucky my injuries were not more serious because I could not even contact my family in Australia. You can not imagine how frustrating this was not to be able to contact your loved ones when you are about to go into surgery. When I returned to Australia I informed Vodaphone of what had happened and they were apologetic however refused to compensate me in anyway. I asked them to investigate this and was not informed in any way about an outcome of an investigation. I will never use Vodaphone again and I will always share my experience with people who are thinking of attaining a plan for a mobile phone.

Who here can actually watch youtube in Sydney on this mobile broadband? Im talking real time, not in 5 mins, possibly.. It is fucking terrible

According to the Vodafone website (Network Issues/Upgrades) there is no mention of upgrades of the network for Tasmania for 2011. Has Tassie been forgotten again, poor 'regional' Tassie, always has to miss out. But maybe they can justify this by saying they have good reception here (at the Call Centre!)

I have not been able to use my 3G network properly for many months. I made a complaint about 6 months ago after major frustrations and just gave up and dealing with a 2nd rate service. I went into a store one day and I was advised to turn off the 3G network as it "really doesn't work well anywy". Whenever I have full bar on my 2G network I have tried to switch over to 3G and goes right back to no service. why should I have to pay full price for a service which is not meeting up to its expectations. I tried to call vodafone today and there appears to be no option for them to call back as after 10 minutes I gave up. I run my own business and sometimes I have 3 h ours of voicemail deliveries due to non delivery. I have not used visual voicemail for many months due to it not being reliable. Very very frustrating,

Drop outs, data non existent, when it is there it takes ages to load a web page, I thought leaving 3 was the right thing to do.... FAIL!

So sick to death of this pathetic fucking company. No coverage anywhere i go, cannot make calls, receive calls, send or receive texts. Absolute joke. When i want to fix the problem, i have to spend more than my lunch break on hold calling the pricks. Completely fed up Vodafail.

The Vodafone executive board should be forced to resign.

Poor reception in Hobart CBD and surrounding suburbs - weird black spots in main shopping centres or certain suburbs.

The worst issue for me is the 3G speed. Using the speedtest app averages 2.00Mbps down and 1.0Mbps up in Melbourne CDB - Hobart CBD averages 0.10Mbps down and 0.50Mbps up.

These are not the '3G' speeds I want to be paying $79 a month for. I'd be interested to know what other people average in Tasmania.

I really dislike "Lara"!

Fortunately I am out of this mess now and have Optus mobile internet and it works. That is why I am connected to the internet. My Vodafone mobile internet connection worked reasonably for the first six months of my two year contract. Then it got bad. I called and they told me it was because of my Norton Anti Virus. As I am not majorily IT savvy, I believed them.

A few months later, I had some time and I actually switched off my Norton and there was no change.

The crap ' I will work when I feel like' availability worsened over the next 6 months. It got to the stage where if often wouldn't even work FULL STOP. When it did 'work', it frequently cut out and it was never possible to have more than one webpage open at a time. I had to keep my mobile phone and other devices in another room to reduce its issues.

After more frustration, I was home on a TOIL day and I called vodafone again and was told that someone would call me back and let me know about the network coverage. Gee what a surprise, no call back.


Towards the end of my contract, I started getting calls from the salespeople (obviously trying to get me to sign up again). I told them about the issues and they made absolutely no effort to help me even though I had been paying $50 a month for internet that rarely worked.

It was at the stage where I would go and fill up the sink and wash a few dishes while waiting for the internet to change pages. What a joke, then it would usually cut out anyway.

I didn't bother trying a telecommunications ombudsman or others as I figured they would be dealing with millions of others but it would be good if there was better regulation in the industry.
I decided that I would just go and buy another internet service and pay for two until the end of my contract with vodafone as I really needed the Internet at home to study at night. I got the new Optus service, and I couldn't believe it, Optus worked, it didn't cut out, the speed was reasonable and I could have a few pages open at a time.

I was so angry with having been ripped off my vodafone. I went into the Vodafone store and asked to payout the rest of the my contract and they didn't want me to do it in the store. I had to raise my voice and complain loudly in front of the other customers to get it done. The guy calculated the amount and I paid out the rest of the contract.

A month or two later I got a letter from Vodafone telling me that I owed them $33 dollars, I didn't pay because I was so angry that I had done all the right things and then I got a letter from their debt collectors. Ha ha, what a joke, they were chasing me up for $33 and as far as I am concerned they owed me at least $700 for the time that the Internet didn't work (and that is being generous.

I paid it to get them out of my life. I will never have a contract with that company again. I may use prepaid vouchers on my phone periodically but definately no internet and no contracts.

I do feel sorry for their staff. It must be horrible working there.

Can only get reception in one part of the house where all my friends with optus or telstra get full coverage where ever they are in my house. And my bills are never sent to me on time and when it is over due they say its my fault Kinda hard to pay a bill when you do not receive it!

well... about 3-4 months ago my mobile died and wouldnt turn on, took it into vodafone store to see what the G>O was and they tell me its damaged needs to be sent away to be looked at. NO Replacement phone (they had none left LMFAO)they sticky taped my sim to one of their business cards and told me they would call me in a week - 2 weeks with replacement phone, (they sell phones but no replacement phone?? wierd) had to buy my own replacement phone, !! They then proceded to tell me that i had got my phone had water damage??? wtf it never leaves my bag i treat it like gold!! i got that mad i went to the telecommunication ombudsmen and made a formal complaint, they helped out ALOT (got a prob go to them trust me) after about 2 days vodafone sent me a new phone and reimbursed me for the replacement phone i had to buy, no questions asked! now im having more trouble as i do not recieve picture messages for 3-4 days after they are sent!!! cant wait until my contract is up cuz i will be taking my business elsewhere! Thanks vodaFAIL!!

I signed up with them then when about to travel overseas, wanting international roaming turned on, thats all i was after.
while sitting at the airport waiting for my plane, I called the "customer service" line after 50 mins on hold my plane was boarding and had to hangup, going overseas without phone coverage.

Then, 3 months later when moving overseas i tried again, firstly going to a vodafone store, they told me they call the same number I do and may have to wait several hours.
So I though id just try again when at the airport. after over 1 hour on hold in the first attempt, then another 40 mins on hold an hour later ( had to hangup cause we moved areas and lost signal)

So now that I moved to newzealand, I emailed them (finally hunted down an address from their mess of a website.)
I told them i want to cancel my contract because of the horrid service.
They email me back stating they will send my final bill, they did, i got it in newzealand, but thought it's paid via direct debit.

Now the fun part.

8months later i move back to Australia, after no further contact from vodafone, not via the email address or actual post( I know they've got my address, i got the one letter)

I am greeted with a debt collection notice for $130 that when I call vodaphone they put me straight to the debt collectors office as soon as I give my details, not even telling me I'm bring transferred to a different company.

So i pay the bill, but afterward find out that I now have a flag on my name and nearly missed out on getting a home for my family because of a $130 debit.

No one at vodafone ever got back to me to clear my info or to let me ask why i was not contacted further regarding this outstanding amount.

I'll never go back to vodafone, not for ANY reason.

Basically I dont receive some messages and when I text people...I find out later that they didn't get a message I had sent!
In fact I have a family member annoyed with me cos I didn't reply to a message.....that I never received!

2 bars of service, not even 3G
lag with the internet
call drop outs

the same problems the other 9200 people have posted

they say they're doing something about it; we understand that it takes time, but how long do we need to wait?

i (and probably these other 9200 people) am going to cancel my contract and go to someone that actually has a decent network.

PLEASE KILL LARA FOR ME

HD DESIRE - 65 unlimited plan.

Vodaphone discovered a new way to limit my unlimited plan - give crap coverage, call dropouts, delayed voicemail, delayed sms, patchy internet speeds.

My bars go from 3 down to 2 down to 1 and then no service - wihtout changing postion in a matter of 4 seconds - WTF.

I had a new contract begin Jan 6- this was for an iphone4 that I ordered on 16th Dec (3 weeks ago). I received a phone call to confirm delivery on Fri Jan 7 and had to confirm someone over the age of 18 would be at the delivery destination. I waited home all day-NO IPHONE. I then called customer service and after waiting online for 115minutes was promised it would come on Monday 10th. Guess what-NO IPHONE. I then called customer service, was on hold 45mins before the line dropped out. I then called again straight after, waited another 45mins before the line dropped out. I called back 4 more times and after getting to the menu and pushing the options i needed, it said "I'm sorry there has been a technical error. Please try again later". This is utter rubbish. I haven't mentioned when I called 3 weeks ago to order my iphone, I called 17 times and was disconnected immediately every time. I am aiming to terminate my new contract and also my partners contract if possible. FAIL.

First of all - I myself is a telecomunication engineer working for one of the leading vendors. I called their helpdesk when I was trying to send SMS to Sweden but it did not work. But I could receive SMS from that same Swedish mobile. I asked the helpdesk guy about text message agreement between Vodafone and the Swedish operator Tele2. But the guy did not want to listen and kept saying I was using wrong number. I asked how come the same number works when I try from 3-mobile? He didnt answer and asked me to try his suggestion. And his suggestion was to add 0011 instead of + (when you dial overseas from Aus), country code, CITY CODE (which is only applicable for calling land lines) and then mobile number beginning with 0. So, the number for SMS should look like: 0011 46 03 071234567. Or just to explain how dumb that was I am giving example using Australian numbers - 0011 61 03 0411576891.

I told the guy that this would definitely not gonna work cause CITY code is not applicable in mobile number system. But the Indian guy got angry and he was so rude and said - "you first try what I tell you to try. who is the helpdesk? if you know how to do it, why did you call helpdesk? first try my recommendation, and if it does not work, call back again." and he hung up.

Of course it did not work and I called back the next day. Talked to an Australian girl this time and she agreed that what that Indian guy said was rubbish. But still she could not help to figure out why I cannot send SMS to Sweden but can receive.

Finally, after waiting for 3 months without a solution, and facing other issues like no coverage in my bed room, or underground car parks or even in safeway/coles, I decided to move to Telstra. Could be a little costly but their NextG got the best possible coverage.

So yeah - VERY POOR, RUDE, DUMB CUSTOMER SERVICE and VERY BAD RECEPTION.

When I joined Vodafone 12 months ago, I explicitly stated that not only do I need reception in my home town (obviously), but I need reception where my parents live in a small town on the other side of the Blue Mountains. Vodafone sold me the plan and the phone (iPhone 3GS) and told me I would have no service problems. The reason I need reception at where my parents live is my mother is sick. Sure enough, I get to my parents town and I have reception for probably 40% of the time. Ringing Vodafone, I was told a "network upgrade is taking place soon". I gave Vodafone the benefit of the doubt and over the next 12 months, my visits to my parents hom town resulted in the same reception problems. I rang Vodafone recently about this and they told me that my phone is incompatible with Vodafones network. When I told them it was the phone they sold me, they told me to "turn 3G off". I told them 3G is always off on my phone because it works slightly better, even for data (go figure!) and then they told me next time I am in the town to call them so they can troubleshoot it. I said to them "so I wait until my phone has reception, call Vodafone, be on hold for over an hour in which time my phone will probably drop out, and then if I get through, I will be told that my phone is working. Or I won't have reception and won't be able to call". They then told me to call from a land line. This is where the saga is currently at. I can't wait to get away from Vodafone... And will NEVER go back! I HATE Telstra/ Bigpond but at least their mobile network and 3G are good!

I was with Vodafone for years, it took like 4 hours for someone to get a MMS from me. No Reception bad Drop Outs. You think with their call centre in Egypt they could afford to improve their network! But NOPE! They go and buy another Telco "3" yet their own network is crap! I since changed to telstra you might pay a few $$ more but at least it works and their customer service is in Australia. BONUS!

they f*cked me over years ago when I wouldn't pay their bill for zero service. This is so awesome that they are finally getting screwed over, hope they go bankrupt in australia!

Said they would call me back regarding bad reception/dropping out in my home, months later and I'm still waiting, perhaps they have tried to call but can't get through because of reception lol. When I have half a day to waste on hold I'll call them again.

I JUST PUT A GOOD COMMENT ON HERE AND IT GOT DELETED!!!!!
REALLY, ALL THESE PEOPLE CAN SLANDER IT BUT IF ONE PERSON SAYS GOOD, YOU TAKE IT OFF?

Hi everyone
I complained to TIO and Vodafone had 10 days to contact me to resolve the situation. Today is the last day and I have heard nothing from Vodafone. Anyone else had this problem? If I go back to TIO will I have to wait another 10 days? I'm getting married next week and will be o/s for the following 3 weeks - I really need to resolve this before I go o/s....

no signal, dropped calls, unhelpful staff, was promised a call back from a customer service manager regarding my dissatisfaction with my plan, havent heard back since

OMG, where do I begin? Had a lot of problems with the 3 network due to network connection issues and was tricked by being told we could only cancel the contract if we switch to the Vodafone network. Vodafone is even worse than 3, if thats possible! Have been with Vodafone now for 3 months and phone calls are constantly dropping out with call failed coming up on the screen, regardless if I makes a call or if someone else is calling me which happens with every single phone call, text messages sent from other people both here in Australia and also Texas and Cambodia are not being recieved. I have my own business and we are losing clients due to the extreme lack of network coverage provided by Vodafone, with clients calling and the calls dropping out, me returning calls,and dropping out again and again and again... Even calling Vodafone directly is an issue. I am constantly getting call failed coming up, and it also happens when on the phone to Vodafone. Basically, Vodafone can not provide the phone service that I was promised. I have contacted Vodafone regarding the issue on several occasions, sometimes getting through to them, only when calling from my home phone though, other times not. When I do get through to them, they are frikken rude, uncooperative, unhelful, blaming the sim card or the phone, telling me to reboot etc. Yesterday, after being on the phone to them for over 3 frikken hours, they still would not allow me to be put through to disconnections as they needed technical support to tell them there is an issue, as if they dont already know there is a frikken issue as I got disconnected several times while on the phone, and have been disconnected several other times while being on the phone to them also plus the issues everyone else on here is having, bastards! I got the mega pissed with them yesterday while I was on hold and sent an email off to the TIO, and now they are looking into it, fingers crossed I can get outta my contract and go with another company who is reliable and get my business back on track!

SHIT RECEPTION..they are a mobile phone company who fuck about with prices plans bundles and all that shit and they have a web based email which keeps on fucking up.............. been with these twats for too long now time to pull the plug as their customer service is crap too like so many companies these days fuck off vodafone the future is not bright with your cunts around! CUNTS!!!

Tomorrow I plan to buy the shittest phone I can find, a phone so shit that any would be mugger will laugh and hand it back.

I am on a $79 with 2GB data plan. Spent 3 weeks overseas, occasionally using roaming to check email and use maps. I return to $2000 usage racked up. One call I was charged at $80.85 per minute. Then for the privilege I was barred from outgoing calls because I went over my cap. DISGRACE!!!! They wont drop the restriction until I pay up but i haven't even been billed yet!
I will be demanding a refund if they take that $2000 and a release from contract. ** UNACCEPTABLE **

I went into my local vodafone shop today. To upgrade my existing plan to get a new iPhone 4 after asking the assistant if they had the 32gb in stock to which he advised yes we do. I told him I would like to upgrade my plan. He flat out refused stating due to a lack of stock upgrades have to be done over the phone. And will be waiting till the new year. I'm sorry but if the store has stock they can't be refusing to sell me a phone because they make less money off of it.
Has anyone else had this issue

Its a hit and miss! Maybe I can make calls, maybe I can't. Maybe I'm contactable, maybe I'm not. Who knows what their magical formula for connection coverage is? What a welcoming experience ... in the first month they barred my incoming/outgoing because I had not paid the invoice. Funny thing (not) is that they barred me because their business sales rep. had not entered any of my details into their system. Then they threatened to re-bar me if I didn't now pay asap.

Recently, my partner and I signed up for the portable wireless broadband plan for 10gb a month. We were assured that we would have full coverage in our area, and that the coverage would be more than suitable for online gaming. We are lucky to have one bar of coverage, thus meaning that gaming is near impossible due to lagging issues and glitching. Furthermore, my iphone plan is with Vodafone, and I'm constantly going in and out of service when I was assured full coverage in my area.