26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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17057 Someone from VIC thinks vodafone is Extremely bad at 24 Apr 2011 09:47:59 PM
After recent issues with vodafone involving billing, coverage and service complaints I recently was persuaded to stay with vodafone due to a new contract and handset mistakenly I accepted. Since then I have spoken to vodafone on eight days out of the last thirteen from 1 hr 40 min a day to 4hrs 56 min trying to resolve billing issues. During this time I have been told that I owe various amounts of money have been severely charged for services that I have not used and been denied the ability to check my current usage. As I write this I have been on hold for 1 hr 31 mins.

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17056 Someone from VIC thinks vodafone is 100/100 at 24 Apr 2011 09:45:16 PM
Got away from vodafone 6 months ago and have never looked back. Now the problem is uninformed friends and relatives who think call dropouts and crappy coverage are "normal" for a mobile, and it's so frustrating being on the other end of the call.. knowing that there is far better out there for similar or even less money.

There is no excuse anymore. Vodafone should just take the massive share price hit and shut up shop in Australia. It is simply astounding that they haven't been forced to do so already.

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17054 Someone from NSW thinks vodafone is VERY at 24 Apr 2011 09:43:57 PM
there sooo BAD, always dropping coverage, never having full reception, switching networks! ASAP, tonights been a disgrase.

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17053 Someone from ACT thinks vodafone is Get mad, not even at 24 Apr 2011 09:30:11 PM
To all the poor people who had SMS problems today.....just break your contract...it's not that hard, you really don't deserve the grief! Again...

How to break your contract:

I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.

Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050

and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.

Be clear and concise and outline what you feel to be appropriate resolution.

They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.

If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.

Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.

In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.

Good luck

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17052 Someone from VIC thinks vodafone is Bigger than a bunch of politicians talking about Climate change. at 24 Apr 2011 09:26:39 PM
Poor reception, can't send and receive txt's. Network drops from full service to non. Switching to Telstra, costs more, but no stress.

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17051 Someone from VIC thinks vodafone is no sms again, super fail at 24 Apr 2011 09:16:09 PM
Trying to send/receive sms messages all day. Have been reading forums for hours trying to diagnose. Got a tip that this happens often and check the Vodafone site for current network issues. So today sms issues for all regions. So fail, spent hours trying to figure out.

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17050 Someone from NSW thinks vodafone is extremely!!! at 24 Apr 2011 09:15:33 PM
can't recieve messages or calls and can't send any or call..
I don't pay $70 a month for this bullshit...

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17049 Someone from NSW thinks vodafone is Terrible at 24 Apr 2011 09:09:04 PM
Our vodafail phones were unable to send or receive messages today for approx 3 hrs!!
24 Apr 2011 09:18:23 PM: try 7 hours for me :@

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17048 Someone from WA thinks vodafone is Is a Joke at 24 Apr 2011 09:00:04 PM
Just contacted the Telecomunications Industry Ombudsman to complain about the service, or rather the lack of it. I have tried to contact Vodafone numerous times today but with no luck. Might be worth others "in the same boat" doing the same thing. If you are interested visit

http://www.tio.com.au/

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17047 Someone from QLD thinks vodafone is Craptacular at 24 Apr 2011 09:00:02 PM
Once again can't send SMS or make calls! Only getting wifi service. And this has gone on for 6 hours and counting! I'm done with vodafail!

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17046 Someone from QLD thinks vodafone is boooo at 24 Apr 2011 08:51:51 PM
Cant send text messages? Can receive calls and texts but not able to send!!! :( whhy?

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17045 Someone from SA thinks vodafone is so much fail at 24 Apr 2011 08:51:25 PM
Once 'Lara' called me three times in one day, I missed the first two calls, and considering the number was private and they kept calling I thought something was seriously wrong with someone I knew or something. When I finally picked up the last call it was just bloody Lara talking about some new offer that didn't even apply to me since I was on prepaid and not on a contract. Vodafone is just annoying.

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17044 Someone from NSW thinks vodafone is it's over 9000 at 24 Apr 2011 08:49:54 PM
Want to guess who walked home 2 hours before the phone could send a text or even call?!

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17043 Someone from NSW thinks vodafone is fail whale at 24 Apr 2011 08:49:03 PM
vodafone would not let me send text messages all day, F TO THE A TO THE I TO THE L

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17042 Someone from VIC thinks vodafone is at 24 Apr 2011 08:44:20 PM
ALL Unplanned Service Interruption Under Investigation From 14:30 AEST 24/04/2011 Users may experience difficulties in sending SMS. VF TT566627.
We apologise to customers for the inconvenience.


All 24/04/2011 20:23 AEST

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17039 Someone from NSW thinks vodafone is Extreem at 24 Apr 2011 08:42:15 PM
No sms messages on Easter sunday. Every person i know is posting things all over facebook at the same frustration. Since they joined with 3 the service is only getting worse!
24 Apr 2011 08:47:09 PM: My words exactly! they are crap!

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17038 Someone from ACT thinks vodafone is text at 24 Apr 2011 08:36:02 PM
cant text all day. What the Hell is going on??

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17037 Someone from WA thinks vodafone is Still Waiting!!! at 24 Apr 2011 08:34:41 PM
Still waiting to send and receive text messages. Time to get out of the contract me thinks.

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17036 Someone from SA thinks vodafone is epic fail at 24 Apr 2011 08:30:45 PM
Still not able to send messages after hours! Such a joke.

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17035 Someone from VIC thinks vodafone is large at 24 Apr 2011 08:21:24 PM
TEXTS WONT SEND im trying to text a girl ffs
24 Apr 2011 08:52:42 PM: luvin the time away from the wife :)

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17034 Someone from NSW thinks vodafone is 10! at 24 Apr 2011 08:20:34 PM
i can not send any messages!!!!!!

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17033 Someone from NSW thinks vodafone is Exteme at 24 Apr 2011 08:18:49 PM
Can't send or receive SMS for hours... Didn't know Vodafail gone on extended long WE holidays. This is absolutely mad... Wish they spend more time on improving their (lack of) services.. Time for us to say good bye to Vodafail...

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17032 Someone from VIC thinks vodafone is Quite cheap, but you get what you pay for. at 24 Apr 2011 08:14:55 PM
I can't SMS, and it is painfully frustrating.

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17030 Someone from NSW thinks vodafone is Still an EPIC fail at 24 Apr 2011 08:12:45 PM
I don't know about the rest but my SMS service has been resurrected. After 6 hours. How apt for Easter Sunday. I hope the rest of you are back in action soon.

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17029 Someone from NSW thinks vodafone is so horrible that there is no word in the English languare to fully encompass how awful they are at 24 Apr 2011 08:07:00 PM
For the last year I've been plagued with slow 3G access and little to no reception in several areas, especially in my own suburb. And I have HAD IT. As soon as the Easter/Anzac long weekend is over, I'm terminating my contract. I should not have to pay for such horrendous service.

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17028 Someone from NSW thinks vodafone is Questionable at 24 Apr 2011 08:04:34 PM
Unable to send text messages for the past 6 hours.

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17027 Someone from QLD thinks vodafone is Very fail at 24 Apr 2011 08:04:32 PM
I do not own a vodafone mobile. However, I do own a prepaid vodafone internet USB stick. I keep getting drop outs, sometimes I am disconnected from the internet for hours and I am genuinely disgusted at the amount of time it takes to get issues sorted.

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17025 Someone from NSW thinks vodafone is Update the outage page... FAIL! at 24 Apr 2011 07:57:07 PM
Unable to send/receive SMS & having issues with making calls in Frenchs Forest.
I like the fact that their outage page is still not updated.

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17024 Someone from NSW thinks vodafone is NO SMS at 24 Apr 2011 07:55:59 PM
Unable to send sms, pushing my membrane into a brick wall.
24 Apr 2011 08:00:14 PM: LOL! already happened to me :L

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17023 Someone from WA thinks vodafone is at 24 Apr 2011 07:54:16 PM
Cant send,receive sms or email. No internet access

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17022 Someone from NSW thinks vodafone is extreme fail ! Far beyond imagination at 24 Apr 2011 07:51:23 PM
This bull shit with not being able to send text messages is pathetic ! From day one all these reception problems i've been getting is pissing me off. Im one step away from going down to a store to start shit because i can't put up with crap service for one more day ! I pay $90 a month and i get rubbish ! Ive fucken had with them !!!

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17021 Someone from VIC thinks vodafone is Cant send SMS at 24 Apr 2011 07:49:09 PM
Seriously Vodafone sux!!! We cant send messages, cant make calls due to call drop outs every ten seconds. How does Vodafone seriously think that they are a reputable company. It seems to be that as soon as they decided to merge with theree they have caused nothing but pain for all of its customers. Its a wonder how they are actaully still standing, and how they make sales. I feel sorry for their employees who have to try sell a shit product. Why not go back to Vodafone and 3 as two seperate companies, you will get happeier staff. Right now i cant utilise my phone, why should i even pay for service when i dont get the service i am paying for. To all Vodafone people who need to read this - VODAFONE SUCKS, YOU DONT CARE ABOUT YOUR CUSTOMERS, YOU TREAT US ALL LIKE SHIT!! If you cared you would do something about the situation! Fix the issue or i am out just like the rest of the nation. Vodafone is going down...

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17020 Someone from ACT thinks vodafone is Epic massive fail! at 24 Apr 2011 07:47:17 PM
This is rediculous, no sms on Easter Sunday? aaand I'm only trying to organise with my partner (who is in the army and who I haven't seen in weeks) exactly what is happening over ANZAC day...

Great job vodafail, no really.

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17019 Someone from SA thinks vodafone is Barbara Streisand Failworthy at 24 Apr 2011 07:39:45 PM
SMS service down all day over easter, and apparently it's impossible to get any reception in my lounge since i switched to vodafone... and about 800m from the CENTRE OF ADELAIDE CBD!

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17018 Someone from ACT thinks vodafone is Un Reliable at 24 Apr 2011 07:39:33 PM
Unable To Send Any SMS Messages. Phone Calls Are Difficult To Hang Up?

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17017 Someone from QLD thinks vodafone is Ridiculous fail at 24 Apr 2011 07:37:30 PM
Still not able to send texts and it's 7:35pm for me. I have about 7 months left on my phone contract and I will not be coming back to vodafone after this. Literally the last straw.

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17016 Someone from NSW thinks vodafone is Failing at 24 Apr 2011 07:33:56 PM
Unable to Send any SMS

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17015 Someone from NSW thinks vodafone is money thieves! at 24 Apr 2011 07:33:26 PM
Have not been able to send or receive texts all afternoon. Yes I could call people, but the point is I pay for this service. Thanks Vodafail, you've just cemented my decision to take my money elsewhere.

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17014 Someone from NSW thinks vodafone is at 24 Apr 2011 07:30:29 PM
Haven't been able to send texts all day! Haven't been able to make phone calls either! SO going with a different provider!

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17013 Someone from NSW thinks vodafone is Monumental at 24 Apr 2011 07:29:31 PM
SMS's not working.

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17012 Someone from WA thinks vodafone is megafail at 24 Apr 2011 07:29:29 PM
Can't send SMS - it's been hours

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17011 Someone from NSW thinks vodafone is seeing red at 24 Apr 2011 07:29:27 PM
For the last few months, signal drops out, txts dont send or receive. i have an iPhone4 and can hardly use any Apps because I can NEVER get the internet connection to work!!! Seriously ... not good enough!!! Im paying $79 per month for NOTHING.

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17010 Someone from QLD thinks vodafone is 90% at 24 Apr 2011 07:29:19 PM
My phone is fine, it's the service, phone checked by Apple. It says a call came in when it doesn't ring, then a voicemail comes through, oh just like 3 days later! So I don't even know of the call til then. My phone will receive txts but not always send. I've turned it on and off a million times like the pimpley faced teens that run the shops tell you to do, real helpful, then nothing makes a difference. When I asked them to check reception where I live, they say perfect area, EVERYBODY that comes to my place has probs with reception on any network, Nundah is inner city, don't know why so hard. Sick of paying for a service that doesn't exist.

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17009 Someone from NSW thinks vodafone is weird reception at 24 Apr 2011 07:24:57 PM
Hi All. Just to mention I have put in a vodafone sim card into my old iphone 3g and I have noticed that the reception on my phone when it is sitting on my desk not being used the bars go to full then to 1 bar. I am a little but confused to why.
24 Apr 2011 07:28:37 PM: oh yeah and I almost forgot. I can't send text messages since 3 o'clock. It is now 7:30pm Sunday. They should've fixed it by now unless they have a massive problem.

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17008 Someone from NSW thinks vodafone is NO SMS OR CALLS at 24 Apr 2011 07:24:34 PM
im in the same mess as everyone else! no SMS! this is ridiculous! its been 5 hours get on the job vodafail!

so going to optus

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17007 Someone from VIC thinks vodafone is grey at 24 Apr 2011 07:22:35 PM
I don't know if my not receiving messages is because I'm a social retard, or because of the massive vodafail!

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17006 Someone from NSW thinks vodafone is txt fail 24.04.11 at 24 Apr 2011 07:15:53 PM
today 24.04.11. having problem sending txt messages since 5:40pm.
Still trying now (7:20pm) still nothing.
Can't send any message.

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17005 Someone from NSW thinks vodafone is No texting at 24 Apr 2011 07:13:46 PM
Today no texting available, calls drop out and very very poor reception! I am leaving you, Vodafone!!

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17004 Someone from VIC thinks vodafone is Unable to text. at 24 Apr 2011 07:09:44 PM
Hi. I have a problem i can't send any text msg's and i can't find out how much credit i have lefted. Im wondering what's happened.

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17003 Someone from ACT thinks vodafone is No texts at 24 Apr 2011 07:06:42 PM
Cant send texts....again!!! This is just ridiculous.

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17002 Someone from NT thinks vodafone is badly at 24 Apr 2011 07:05:56 PM
No sms! Neither receiving and nor sending since 4 hours.
I do not like this.

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17001 Someone from QLD thinks vodafone is dead in the water at 24 Apr 2011 07:05:02 PM
They have done it again....all users cannot send SMS since 1430 this afternoon...good one Vodafone
24 Apr 2011 07:41:11 PM: Outrageous. Sending text messages is a basic function. Ahhhhhh.........so annoying. This happened a few Sundays ago and has happened before on Sundays. Seems like Sunday is notorious for this. I've got 12 long months left on my contract!

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17000 Someone from NSW thinks vodafone is So mch of a super fail ! at 24 Apr 2011 07:00:56 PM
Not being able to send a msg for over four hours. Ehhhh!!

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16999 Someone from ACT thinks vodafone is at 24 Apr 2011 07:00:04 PM
can't send text messages

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16998 Someone from NSW thinks vodafone is so fail at 24 Apr 2011 06:56:02 PM
Can't send or receive any texts. Again.

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16996 Someone from NSW thinks vodafone is not a communications company at 24 Apr 2011 06:51:28 PM
How bad has vodafone been today. No service for sms, email or data. When will the ACCC prosecute this company for false advertising. They are not a telecommunications provider.

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16993 Someone from NSW thinks vodafone is Very at 24 Apr 2011 06:40:36 PM
No SMS sending or receiving during Easter Sunday
What a shame vodafone.

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16992 Someone from SA thinks vodafone is fail at 24 Apr 2011 06:38:58 PM
seems the only thing reliable about their service at the moment is the bill coming through every month. But only the delivery of the bill. Seems they can't even get the payment part right!
24 Apr 2011 06:56:56 PM: Yes - they will send you the bill no problems... and pay mega dollars for sponsorships and pay dividends to the shareholders. Customers? Well, they will soon learn the value of customers compared to their shareholders and sporting people - no customer - no money!

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16991 Someone from VIC thinks vodafone is Huge Fail at 24 Apr 2011 06:36:08 PM
I get reception in my house for 30 seconds.
I cant recieve any calls whilst i am at home.
Rubbish service.

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16990 Someone from NSW thinks vodafone is 30000 leagues under the sea fail at 24 Apr 2011 06:34:28 PM
I left vodafone 5 months ago and they still send me an invoice, after speaking to CS a few times their comment was "oh, vodafone just needs to keep it active so they'll put an odd amount under a dollar".
woo hoo, so for the rest of my life I will receive a vodafail invoice.

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16989 Someone from NSW thinks vodafone is uber at 24 Apr 2011 06:31:20 PM
Can't send txt on Easter day.
24 Apr 2011 06:32:18 PM: that is.. uber fail.

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16988 Someone from SA thinks vodafone is EXTREMELY FAIL at 24 Apr 2011 06:23:06 PM
Not letting me send messages!

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16987 Someone from NSW thinks vodafone is 50% at 24 Apr 2011 06:22:07 PM
POOR RECEPTION IN THIS DAY AND AGE SHOULD NOT BE EXCPTABLE!
The servicable zones are not as the website describes!
whats wrong with linking to other telco towers for a roming ?


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16986 Someone from QLD thinks vodafone is uber fail at 24 Apr 2011 06:21:52 PM
got a message out at 9.30, nothing since and its now 6.30pm. facebook worked no problems but unfortunately not everyone i know use that FREE service, so thanks. lucky its only easter sunday.

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16985 Someone from NSW thinks vodafone is Absolutely Hopeless at 24 Apr 2011 06:21:51 PM
Cant send text messages or receive any! This is a joke! They may as well file for bankruptcy as all the customers will move to another telco. Appalling!!
24 Apr 2011 06:36:52 PM: If you're using an iphone, i've found that switching on the subject field will allow you the send a sms successfully. However in doing this, it will be considered an mms and hence you'll be charged more than the standard sms.
24 Apr 2011 07:06:11 PM: This didn't work for me :(

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16984 Someone from QLD thinks vodafone is Cutting my service off at 24 Apr 2011 06:20:39 PM
I am on a plan with vodafone, and moved interstate from WA to QLD. Advised vodafone of this and changed my address. No bill was sent to my new address, rang again and again and staff informed me that I was overdue with bills. Cause of this, vodafone cut me off and wanted full payment of full plan. This I could not achieve so made a payment plan with operator. Before Xmas, with other bills really tight, I requested that I pay a little less than what we both agreed to, operator agreed to this. 2 days after Xmas, i was cut off from using this service, got in contact with operator and they advised me that nothing was entered in to the data base so there was nothing they could do and will not be able to use till I have paid it off.

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16983 Someone from SA thinks vodafone is New Contracts at 24 Apr 2011 06:17:00 PM
My mother just bought my daughter and me new phones and put us on contracts for our Easter presents and my birthday but guess what - nothing but trouble since and now on Easter and the EVE of my 40th Birthday I can not organise final arrangements for my party - so thanks VODAFONE - and HAPPY FREAKING 40TH
BIRTHDAY TO ME
24 Apr 2011 06:19:19 PM: Happy 40th and dont let these dicks ruin it for you
24 Apr 2011 06:29:26 PM: Happy birthday! hope you have a great one!.. away from crappy vodafone.
25 Apr 2011 10:55:41 AM: lovely. Who in their right mind puts someone on a contract as a "present".
30 Apr 2011 09:31:21 PM: Who has their mum by them a mobile phone contract for their birthday? Sign up yourself, you're forty! Also, if it was such a big day for you then why not organise it a little earlier than the day before.

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16982 Someone from NSW thinks vodafone is Trouble sending SMS at 24 Apr 2011 06:07:27 PM
Its easter and trying to organise to met with people, rather than simply sending a message we have to call.

i dont understand how this can happen, you would think there would be technicians on standby for these specific situations. I have not been able to send a message for 4 hours.

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16981 Someone from QLD thinks vodafone is FLOATS LIKE TITANIC at 24 Apr 2011 06:06:05 PM
STUCK I AM STUCK well was, left stranded since 1pm today with no means of contact HAPPY EASTER LOVE VODASUCK!!!

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16980 Someone from QLD thinks vodafone is fail at 24 Apr 2011 06:03:28 PM
no texts on easter sunday? Glad i'm out of contract and wont have any problems changing over to someone else this week.

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16979 Someone from QLD thinks vodafone is feels like im in a third world country? at 24 Apr 2011 06:00:53 PM
vodafail finally did it!!!since this morning cannot send any text messages, and as of 1.5 hours ago finally can make a call! am i in australia? surely this cant be happening!when i dont pay my next bill i wonder why!

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16978 Someone from SA thinks vodafone is SUPER FAIL at 24 Apr 2011 05:58:13 PM
They pretty much bill me twice every time I recharge my prepaid and all they say they can do is increase my expiry time
30 Apr 2011 09:32:38 PM: How do they bill you twice each time you recharge your prepaid? Unless you're doing it over the internet...and if that's the issue then go to a supermarket or something.

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16977 Someone from NT thinks vodafone is Cant SMS at 24 Apr 2011 05:55:03 PM
Haven't been able to send SMS messages for nearly 3 hours.

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16976 Someone from NSW thinks vodafone is Spectacularly crap at 24 Apr 2011 05:54:52 PM
Not been able to send text messages all weekend. So crap, I'm white with anger....

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16975 Someone from NSW thinks vodafone is about 9 at 24 Apr 2011 05:54:22 PM
THANKS A LOT VODAFAIL BECAUSE YOUR SH*T NETWORK CANT COPE WITH EASTER WITH OUT FAILING. I MISSED OUT ON SPENDING THE DAY WITH THE GIRL OF MY DREAMS BECAUSE I COULDNT CONTACT HER AND SHE COULDNT CONTACT ME.

CHEERS C*NT.

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16974 Someone from WA thinks vodafone is 100% at 24 Apr 2011 05:50:28 PM
Been a customer for nearly 3 years! Always had poor reception/dropouts/disconnections & sub-dial up speed. Regular calls to customer service yield no help & still having problems! VERY FRUSTRATED with this totally messed up 'service'(for want of a better word!)
How much longer can they continue to serve up this garbage & call it highspeed broadband? The so-called service we pay for in non-existent! Major vodafail! Not happy!!

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16973 Someone from NSW thinks vodafone is extreme fail at 24 Apr 2011 05:49:26 PM
I haven't been able to send out texts all day and many of my friends on vodafone have been having the same issue!

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16972 Someone from QLD thinks vodafone is Mega fail at 24 Apr 2011 05:47:41 PM
Can't send any txts, thank god I don't have a social life

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16971 Someone from QLD thinks vodafone is at 24 Apr 2011 05:46:27 PM
having difficulties getting on to the Voda website to see if there is an exsisting problem! The fact that I cant get on .. is a problem itself !! Go Voda!

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16970 Someone from QLD thinks vodafone is at 24 Apr 2011 05:41:47 PM
Just tried sending a few messaged between 4pm and 5pm. Failed.

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16969 Someone from QLD thinks vodafone is at 24 Apr 2011 05:41:36 PM
unable to send text messages

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16968 Someone from QLD thinks vodafone is at 24 Apr 2011 05:40:42 PM
unable to send text msgs ...

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16967 Someone from NSW thinks vodafone is at 24 Apr 2011 05:40:26 PM
http://www.piperalderman.com.au/vf/

Vodafone Class Action...everyone get on it!!!

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16966 Someone from VIC thinks vodafone is MEGA at 24 Apr 2011 05:39:31 PM
I cant send sms 24/4/11 5.20pm
rang 1555 and was placed on hold-20 min then I gave up
not happy Jan
24 Apr 2011 05:58:40 PM: You actually tried to talk them? I wouldn't have bothered. Beating your head against the wall is more productive than calling 1555 :)

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16965 Someone from WA thinks vodafone is Won't send or receive sms at 24 Apr 2011 05:38:45 PM
Full signal but won't send or receive SMS nor able to call anyone else on the vodafone network.

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16964 Someone from NSW thinks vodafone is BIGGEST FAIL THERE EVER WAS. at 24 Apr 2011 05:38:25 PM
my messages won't go through!!! this is ridiculous especially when you want to wish those you love a happy easter! Vodafone, you suck again.

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16963 Someone from QLD thinks vodafone is Epic at 24 Apr 2011 05:36:17 PM
Cannot send any text messages this afternoon from my iPhone 4. I have tried rebooting, resyncing, software upgrades. This is getting beyond a joke really. Pick up your act Vodafone.

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16962 Someone from WA thinks vodafone is Very Fail at 24 Apr 2011 05:34:15 PM
I CAN'T SEND TEXT MESSAGES!!

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16961 Someone from NSW thinks vodafone is 3/3 (nobody ever gives a 3/3) at 24 Apr 2011 05:31:38 PM
would love to be able to send texts to people so i can figure out plans for tonight and tomorrow. if stuff like this keeps happening i'm probably going to swap phone companies.. really reaching the end of my tether

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16960 Someone from ACT thinks vodafone is Very at 24 Apr 2011 05:31:04 PM
Can't send SMS text messages!

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16959 Someone from VIC thinks vodafone is vodafone is total fail. complete fail. the end. at 24 Apr 2011 05:30:51 PM
Sunday 24th april 2011, in melbourne, i among other vodafone users i have called have not ebeen able to send or receive texts for at least the last hours, their website is calling it an 'unplanned service interruption', they should just call it 'our network'.
Have been experienceing problems with vodafail for almost the last 12 months, went thru hours of the rigmarole with clueless customer service, eventually lost it and told the guy to stop talking s**t and just recognise that i, like 15000 other people were effected by this rubbish network. after a slight pause he amazingly said, 'yes, thats the problem, would you like to cancel your contract?'. He organised for contract cancellation people to call me the following week, after 6 weeks i received no calls, called back only to be informed that they wouldn't cancel my contract, despite me being able to provide the name and reference number of the previous customer service worker. beyond angry now i argued for the best part of half an hour, the final resolution being stupider than anything vodafone had come up with so far - they would not cancel my contract, but rather would credit me the remaining 8 months of the contract at $115 a month. So despite the fact that i would no only cost them money, they still wouldnt cancel the contract, amazing.

while i'm ranting a quick note, on a week in tasmania recently, i had service for 1 day out of the 7 i was there, sure i can understand them not having complete coverage, thats fine, but was astounded as i walked through launceston, with no service, and saw a vodafone shop. I went in and asked the guy what are you doing here selling phones when you have no service, his reply was brutally honest: 'you tell me'. he said it was an absolute joke that they even had a store, and that all he and the other staff did was to advise people like me on holiday that there was no service.

'you asked, we ignored you'
25 Apr 2011 12:00:47 AM: Had exactly the same experience in Tasmania. Broke my arm in a remote location and my phone was 100% useless! No reception until I got to Hobart. I saw that same shop in Launceston and had a laugh.

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16958 Someone from SA thinks vodafone is Complete at 24 Apr 2011 05:29:35 PM
Here we are - Easter Sunday & no SMS & 1555 hangs up on you. "under investigation" is all they say & you have to look to find that. Put on the front page of the website what the failures are and what they are doing about it and when it will be fixed! Remember the CEO letter about how sorry they were - things are on the improve & they will fix the 1555 communication problem...Really! I hope the CEO is not on a performance contract

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16957 Someone from NSW thinks vodafone is Extreme at 24 Apr 2011 05:27:32 PM
Can't send text messages! Why does this not surprise me!!!

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16956 Someone from NSW thinks vodafone is Crap at 24 Apr 2011 05:27:05 PM
So sick of this crappy network, takes all day to send a text message and the coverage is getting worst. I'm even having trouble making a call in the middle of Sydney

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16955 Someone from NSW thinks vodafone is at 24 Apr 2011 05:26:35 PM
Can't send any texts and the customer service line is not answering any phone calls by saying there's an error and I have to try again!

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16954 Someone from NSW thinks vodafone is VODAPHONE SUCKS ASS! at 24 Apr 2011 05:25:03 PM
Unable to send texts from about 1:30pm today... and all the help lines are closed..

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16953 Someone from NSW thinks vodafone is Network Dying at 24 Apr 2011 05:24:07 PM
Since I was in Melbourne on Friday at 5pm, flew to Sydney up until today... I can't send smses, and my network keeps dying. Indeed, my iphone says that my network has become unavailable... on and off for THREE days. can't send a message to my brother about directions after arriving from the airport - couldn't easily tell my mum that my plane was going to arrive early. This is driving me mad

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16952 Someone from ACT thinks vodafone is Useless at 24 Apr 2011 05:20:51 PM
What I want to know is, what compensation are we going to get for the fact that we cannot conveniently contact family members on Easter?

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16951 Someone from NSW thinks vodafone is extremely at 24 Apr 2011 05:20:16 PM
unable to send messages since 1430. total bull on easter. one of the bigger telcos cant hold their stuff together for one day, not ever one of the bigger holidays. now they will cut down a few more trees to send out another apology letter which i will have to go to the effort of throwing in the bin. to hell with this i want out.

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16950 Someone from SA thinks vodafone is what connections?? at 24 Apr 2011 05:19:29 PM
4 days now with not just slow, but intermittent internet connection. I can see on the pocket wifi that I use that the 3G network isn't connecting for more than 10 seconds out of every 5 minutes.

Sent an email querying any known issues (because heavens forbid they publish on their site that there's a problem) and was told that I need to call. I've called before, seriously not worth the 40 cents - anyone who understands the problem doesn't care about a solution.

BTW....according to their website there WAS a problem, but only lasting 2 hours on 18/04 and only in rurual SA. Hmmmmmm.....I'm in Adelaide, and it's been 4 days. Who writes their releases - same people who draft political promises?

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