26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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15444 Someone from QLD thinks vodafone is Completely Fucked at 10 Feb 2011 09:58:51 AM
I want to complain about this on facebook, but I can't because I can't get service.
Why don't they just admit they are only a marketing company and have nothing to do with phones. Must be quite embarrassing for them to have anything to do with phoning in their name. It drops out in the middle of a CBD. WTF.

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15443 Someone from QLD thinks vodafone is Blue Waffled at 10 Feb 2011 09:57:46 AM
I use Vodafone. I never get service. I can't even call a 1300 number for company. I hate them and everything about them, and I would like to walk into a store so I can defecate on their floor.
10 Feb 2011 10:24:40 AM: LOL.
10 Feb 2011 12:21:50 PM: HAHHAHA! SO funny!
Log whats happend, try to contact vf (go through the right channels - I know its a big f*** around waiting on hold) then call the TIO :D

10 Feb 2011 12:37:51 PM: Touche! I could write volumes about how I feel about vodafone and this post pretty much sums it up. Succinct. Well done! lol..

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15442 Someone from NSW thinks vodafone is the worst at 10 Feb 2011 09:51:46 AM
Every day on the main highway at Lane Cove calls drop out at the same place. I have reported this on numerous occasions but to no avail, the reply being 'our coverage is a bit light in that area'. come on!! Sydney metro area, how hard can it be?
At my home in Cammeray I also practically have to stand outside on the balconey to get coverage - piss poor.

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15441 Someone from NSW thinks vodafone is unreal how bad this is at 10 Feb 2011 09:44:19 AM
I am so sick of text and voicemail messages arriving hours or days after they are supposed to - especially voicemail. I have had 22 voicemails delivered in one day that were up to a week old - shocking VF!!!
10 Feb 2011 03:21:55 PM: I didn't even sign up for voicemail and every time I get my bill there are entries that say that I have retrieved voicemail messages. I have emailed vodafone and told them of the error but they didn't even answer

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15440 Someone from NSW thinks vodafone is 90% fail at 10 Feb 2011 09:26:50 AM
o = GPRS the fastest you'll reliably get anywhere on vodafone.
E = EDGE you feeling lucky, punk?
3G = when?
10 Feb 2011 12:20:22 PM: I had either 'E' or No signal at work and at home in geelong i had either 'H' or 1 bar of 3G... was crap, got a txt today that i can port out of my number.. HOOOOOORAY!!! :D


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15439 Someone from WA thinks vodafone is at 10 Feb 2011 08:39:30 AM
"Many residents of fire-ravaged Kelmscott did not receive SMS alerts about the fire emergency until more than two hours after the Fire and Emergency Services Authority said they started being sent on Sunday afternoon." THE WEST 10/02/11.
What's the bet they're using vodafail!

10 Feb 2011 10:22:58 AM: that's really, really bad......... I feel so bad for those people......

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15438 Someone from WA thinks vodafone is Ultimate Fail at 10 Feb 2011 08:32:52 AM
I was trying to get my broadband internet reconnected after vodafone didnt debit my account for four months (thanks for the call/email.. anything!). I rang and got LARA the biggest waste of time. What happened to press 0 and we will transfer you to a customer service officer? Once I finally got the right word that Lara understood it kept asking for a mobile number.. it's mobile internet why the hell would I know the number? So if I hit random numbers it eventually hands up on me. Eventually I got through to some indian and was transferred twice before that person hung up on me. Then I tried again and the fourt person finally knew what the problem was.
10 Feb 2011 09:57:35 PM: When ever you get through to Lara,just say "customer services" and that should take you straight to a person. (Who no doubt will tell you they will put you through to someone else) Lately there is an option to use your keypad and not speak to Lara....

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15437 Someone from NSW thinks vodafone is Amazingly at 10 Feb 2011 08:31:58 AM
Bought a phone two years ago online, cancelled the order was told there was no cooling off period. Didn't receive the phone or a refund. Contacted them again was told I had to call a number to get a refund because I didn't ask for one at the time (of course I want a freaking refund you idiots!!!! I don't just give money away). I'm still waiting for something...ANYTHING!!!!

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15436 Someone from ACT thinks vodafone is Exceptionally poor reception at 10 Feb 2011 08:06:48 AM
I get continuous fail to send or indeed receive text messages & very rarely can I receive MMS.
The reception is so poor I even if in a populated area.

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15435 Someone from QLD thinks vodafone is billing, customer service, phone repairs, insurance, mobile broadband coverage and LARA are all FAILS at 10 Feb 2011 08:05:29 AM
i have been with vodafone for close to 8 years. it wasnt until last august (2010) that i started to have problems.

i recieved a new phone through an insurance claim. the phone arrived after waiting 8 weeks for it, not only did vodafone not offer me a loan fone they also continued to charge me my monthly bill after stipluating that because i was not able to use the phone i would not be charged. when i did finally recieve my new phone within 6 weeks the phone had to be repaired, then 3 weeks later repaired again, when i asked to see what was been done to repair my phone i was told "upgraded the software", something i do each month myself at home. finally at xmas my phone needed to be repaired for the 3rd time. instead of vodafone following their guidelines of replacing any phone that requires repairs more then 3 times or more then 2 repairs required within a 3 month period my phone was sent away again....no phone for 4 weeks, no loan phone offered, buils kept comming. then the day after i recieved my phone back condensation formed in the screen, i took it back to ask what it was and why i didnt just recieve a new phone i was told that all of the repairs were now classed as my fault for causeing them and that i would have to do another insurance claim or buy a new phone outright, even when i should have had the phone replaced over a month ago. i am once again without a phone.....but will still continue to be billed

as for LARA....billing enquiry doesnt sound like account update....

for nearly a year i have been trying to change my last name on my account yet in store and online and on the phone cant do it....hmmm...maybe because im not the person on my bill anymore i shouldnt have to pay for it???

Broadband coverage....MY ASS u have broad band coverage, my mobile broadband dies within 5 mins of been conected, then as soon as the slightest bit of cloud forms in the sky i loose all 3G netwrok and am back to gprs...which is slower then dial up....does anyone know how slow that is anymore...it means i wait 5 mins for one page to load and then as soon as it does i loose the connection...vodafones excuse..."ur situated in a delicate area that requires clear skies for the connection to be made" or and i love this one "the tower is been repaired...estimated time of repair...unkown". yet the bill continues to come and my service continues to be shit

call vodafone..lara get fucked im pressing 1...account information....transfering you now...
"hi you are speeking with Rakeesh, how may i help you?" hi i would like to talk to someone about my contract please. "certainly let me transfer you to the appropriate area"....BEEP BEEP BEEP BEEP...bitch hang up on me
call back "hi your call is important to us so jus hang on and someone will be with you right away...ur estimated wait time is 38 to 45 minutes" ARE U FUCKIN SERIOUS????? I WAS JUS TALKING TO SOMEONE!

vodafone used to be a respected and well conected tellecommunications service, now its is worse then telstra..and trust me thats saying something. i need to get out of my contract and jus chill on prepaid for a while, but with no phone, a company that will try and screw you out of every single cent you have and doesnt want to listen to you, i dont see that happening anytime soon.
16 May 2011 04:06:13 PM: wrecked lol

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15434 Someone from ACT thinks vodafone is Download dropouts at 10 Feb 2011 08:04:36 AM
Every time I try to update a website or download a small file on my phone, the download will constantly drop out and I am told I do not have an internet connection. Most of my data usage on my bill is from restarting a download after if fails 2 minutes in, sometimes over 10 times. This is incredibly frustrating!

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15433 Someone from NSW thinks vodafone is Poor connection at 10 Feb 2011 07:52:58 AM
It's quite frequent that I got the message saying service not available when calling someone who works in the Sydney CBD. Please don' tell me the city is not in coverage.

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15432 Someone from NSW thinks vodafone is Very late in replying to complaint letter at 10 Feb 2011 07:50:17 AM
I wrote to Vodafone complaining above the poor connection service a month ago. Since then I haven't heard from them and today I was told the number I gave out was wrong. True, the number is wrong but does it take so long to find out that I make a typo in the email?

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15430 Someone from NSW thinks vodafone is cant make calls at 10 Feb 2011 06:39:27 AM
So frustrating to try to make calls repeatedly only to have silence and then then the 'call failed' announcement. Have given up, am moving providers

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15428 Someone from WA thinks vodafone is losing business and friends at 10 Feb 2011 12:52:14 AM
Can anyone advise how to get out of a contract under these circumstances. For example, you cant make or receive calls on the phone??? Only been on plan for 5 months and out of my limit of $450 worth of calls, I average $100 usage per month because I cant use the phone most days.
10 Feb 2011 07:27:15 AM: Contact the TIO,they will help assit you get out of your contract :) but 1st contact vodafone and tell them your problems
10 Feb 2011 11:40:43 AM: Please read my post above....
15450 Someone from NSW thinks vodafone is EPIC FAIL at 10 Feb 2011 01:38:27 PM

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15427 Someone from WA thinks vodafone is Dark Ages Failure at 10 Feb 2011 12:44:12 AM
All calls divert to voice mail. Cant make any phone calls. When I do get a brief window of opportunity to make a call, I cancel call divert only for it to come back again within minuted. Endless calls to vodafone (on landline) over months have not dealt with the issue. I still dont know what the issue is??

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15425 Someone from NSW thinks vodafone is cannot get to speak to anyone at 9 Feb 2011 09:49:43 PM
I just want to change my number but tried yesterday for one and a quarter hours
on hold it was then 8pm their closing time. Phoned this morning right on 8am
their opening time and after 45 minutes I had to hang up to leave for work. I tried again when I got home from work at 6pm and gave up at 7.15pm as I had to
out. Sent them an email telling them their service was "no service" and when I pressed send I got an email saying "we have received your message and someone will respond to it within 10 days" What a joke.

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15424 Someone from WA thinks vodafone is Very at 9 Feb 2011 08:56:51 PM
After having prepaid mobile for 6 years, finally went onto contract in September 10. The Samsung phone could not get reception at my workplace. It took 3 months and many many hours (28 all up over several weeks) waiting on the phone to convince vodafone to exchange handset for a Nokia. I now get reception at work. If and when the phone works. 70% of the time, at home and work, calls go straight to message bank. Then I cant even make phone calls on it to retrieve messages. Cant get calls and cant make them. For this I am paying a monthly fee. I cant afford to spend another 28 hours of work time over more weeks trying to get the issue resolved.

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15423 Someone from NSW thinks vodafone is Ruins my life at 9 Feb 2011 08:23:33 PM
Vodafone management failed hard.

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15422 Someone from ACT thinks vodafone is Massive at 9 Feb 2011 08:07:58 PM
I live in Palmerston 15mins drive from Canberra and I experience constaint drop outs using vodafones blackberry 3g service and have to revert to 2g services.


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15421 Someone from SA thinks vodafone is Auuugghhh at 9 Feb 2011 08:06:06 PM
I live and work in the city and have tolerated bad service for the last few months, but now I am almost 9 months pregnant and NEED to know that I will be able to use my phone if need be rather than getting the old 'No Service' message(have no landline). I have actually broken the on/off button on my phone from overuse, trying to get it to research for the network. I have sent Vodafone numerous emails, and they appear to be helping, asking for three examples of failed calls in the last 78 hours - I keep telling them that no service is my main issue and they keep asking me for examples of calls. How can I give examples of failed/dropped calls when I can't even make calls to begin with?!!! Grrrrr
16 Feb 2011 09:33:55 AM: Sounds like they are not listening and don't want to listen!

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15420 Someone from VIC thinks vodafone is Rediculously So at 9 Feb 2011 07:51:00 PM
I changed from Optus to Vodafone to save 5 bucks about a month before their network crashed and now am having to deal with what they call a network. My mobile data is like going back to dial up internet with really, really... really... slow data speeds and pretty much non existant mobile tower switching. Every time I move a suburb my phone doesn't register on the network to the point where I have to turn it into airplane mode and back out to reset it's connection with vodafone.... 5 bucks...

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15419 Someone from SA thinks vodafone is No reception / Dropped Calls at 9 Feb 2011 07:24:22 PM
Have been living back in Oz for only 4 weeks since being in the UK for 6 years and am absolutely disgusted by the vodafone current vodafone service. My calls keep dropping out, I get no reception when I have full bars, I get connection errors and the only way they fix is by taking the battery out and putting it back in again.
Vodafone have replaced the SIM and claim they have no current issues!!!
I'm glad I am on a month by month infinate plan, goodbye vodafone!

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15418 Someone from WA thinks vodafone is No Service at 9 Feb 2011 06:37:38 PM
Can't seem to get on to the Vodafone network...again

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15417 Someone from NSW thinks vodafone is Can not receive or make calls at 9 Feb 2011 06:21:36 PM
the service bar is there but i can not make or receive calls

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15416 Someone from NSW thinks vodafone is Everything at 9 Feb 2011 06:21:01 PM
I just left vodafail now I'm with Telstra & Internet it's much much faster compare to vodafone & optus. The service on Telstra much better & signal much much better then optus & vodafone
10 Feb 2011 10:48:37 AM: I noticed this also

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15415 Someone from NSW thinks vodafone is at 9 Feb 2011 06:17:52 PM
Now waiting over 70 mins for support to pick up.
Trying to connect to my customers and am not able to.
Who will compensate me for picking this useless network?

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15414 Someone from QLD thinks vodafone is Terrible at 9 Feb 2011 06:16:05 PM
internet speeds less than I could get on dial up in 1991.
Vodafone is a sick joke

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15413 Someone from WA thinks vodafone is Locked Handset I-phone 3/16G at 9 Feb 2011 04:00:04 PM

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15412 Someone from QLD thinks vodafone is Epic Fail at 9 Feb 2011 03:00:56 PM
No reception at home.... (Live in St Lucia 4km from the CBD of Brisbane) 800 m from University of Queensland...

1 bar reception at work... (Brisbane CBD)

1 bar recption on the way to work.... (Corronation Drive)

No reception at all out of town... (I often drive to toowoomba)

Very long wait times for service...

Got given the worlds longest run around to solve any problems... try a new sim... try a different phone... oh we will need a technician to investigate...

1 month later they call me and say... oh gee you were right there is no reception.... too bad...

sorry vodofone... your gone!

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15411 Someone from VIC thinks vodafone is EPIC at 9 Feb 2011 02:34:50 PM
Signed up on 31/1/11 @ 3pm told me would port within an hour 4.45pm call vodaFAIL, tell me will be dont tomoro morn @ 10am, 11.30am - still nothing, asked if i could just cancell whole thing cuz it hasnt ported, said no has started porting will be done in 3 hours (30min later done)

MOnday spent total of 2 hours on hold trying to sort out why my net wasnt working in GEELONG CBD, phone dropped out twice while on hold as well :S, make me do system reset and test sim in another phone still dodgey!

Tues took day off work called vodaFAIL @ 8.55am - last person I spoke with was at 3.40pm WTF!!!!

Told me need to investigate will need 3 examples of calls dropping within 24 hrs phone had dropped out 5 times while on phone to vodaFAIL! told me that i need 3 diff numbers and to call as many people as possible and log if the drop out.

Called back on wed morn to give the numbers that dropped out told me we had issues tues night so those calls you made WONT BE COUNTED! I said well it dropped out at work this morn, she assured me i only needed the one example (i think she is full of shit)

Meant to get back to me about it today still waiting... while on hold to vodaFAIL on tues - called the TIO as it is insane to be on hold all friggen day!

The 10 day period for TIO is up tomorro, see what happens...

Its so CRAP!
10 Feb 2011 09:40:40 AM: Received my text allowing me to cancell contract, so no more calls to the TIO, all I have to sort out id my $50 bill now (after having the phone / contract for 8 days I then receive a bill) even thought I have barely been able to use my phone UGH!! another estimated 4 hours of my life on hold im not going to get back, HOORAY! lol

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15410 Someone from NSW thinks vodafone is totally at 9 Feb 2011 02:30:50 PM
voda scum, you have no idea on how to run a mobile network - "VHA" ? what a joke !
2 idiots working together = no customers = no company.

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15409 Someone from NSW thinks vodafone is Smoke signals are better at 9 Feb 2011 02:22:14 PM
Internet speed on laptop dongle is often in single digit Kbps speed.
This is about 1/1000th of the speed advertised.
I'm glad I got the 365 day plan - it might take that long to download some U-tube clips.
Service assistance and help ? - even if they double thier human staff in this department it will mean there are only 2 people manning the phones.

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15408 Someone from QLD thinks vodafone is EXTREME FAIL at 9 Feb 2011 02:06:57 PM
To the many other frustrated and fed up customers of Vodafone,

I would like to share my story in the event that it helps the cause.

Background: A Vodafone customer of 12 years, I was a bit dissapointed to encounter problems with my service having only moved from one major city to another (Sydney to Cairns). I cannot get any reception at all where I am now in Cairns (Kewarra Beach).

No Option: After letting it go a few months to see if it improved, with not even an iota of improvement, I decided I would finally call to enquire and possibly cancel the account if it could not be fixed. I clearly had no choice.

The Run Around: So I called Vodafone today. Went rhough several differnet voice prompts and still didn;t get to where I wanted. Finally, after being on hold forever I got through. The guy I spoke to (who I could barely understand of course!) told me that he would transfer me to "Connection Services" and if they said there was an issue and that there was no immediate action to rectify the problem then I would be waived the exit fee of $300 on my contract. He then transferred me to a lady in that section (again who I could barely understand!) who asked me some questions and did some checking.

The problem: Finally this lady came back to me and said yes it is an area that cannot acces any of the broadband services and it is a low GSM area. She then insisted she needed to transfer me to someone else.

The Pain: I advised this new guy that I was disappointed that after 12 years of Vodafone as a customer I unfortunately had no option but to cancel my account. He then advised me that I did indeed need to pay the cancellation fee. I protested, naturally, and explained what I had been told by the other departments and asked why I would pay an exit fee if I cannot use the phone?

The Pathetic Attempt to Justify: He said that on his little computer it said my area did not allow access to broadband services but I should still be able to make calls therefore the phone can be used. I told him that this was not the case, the phone did not get reception and I was unable to use it hence I would expect that Vodafone would waive the fee. The conversation then got more intense as he tried to tell me that because I ahd moved to an area where they had bad service that Vodafone could not help me. I asked how this was my fault? He said they cover 94% of the population and that there are just some areas they dont cover that well. I told him that Cairns was a major city and I would expect this response if I was living on the tip of Cape York! Again I asked how it is my fault that Vodafone cannot provied me service? He then went on to say that because I changed adresses that this was the problem and that all services are checked upon time of sign up to new contracts. He said they had only changed my new address with the first call I placed today. I told him that the local Vodafone Shop where I signed up for the new contract took my new details and updated it in the system. At no time did they inform me that I was in an area that had limited reception. No fault of mine that the change of address did not reach your records at Head Office; they certainly changed them in front of me and issued me with the paerwork.

The Audacity: He told me there was nothing they could do. It is not there fault that I am in a no coverage area. He said the best he could do was reduce the monthly fee. I was outraged, naturally, and asked why I would continue to pay for a phone I could not use? We then continued to go round and round in circles arguing and him trying to justify why it was not their fault. He then said the best he could do was half the exit fee to $150. By then there was just no way I was giving in so I told him this was ridiculous and I wanted to speak with a manager or their legal team. He said no and they would tell me the same thing he is telling me. I was further outraged. I said I would take the matter to the ombudsman and he said that is my choice.

The verdict: There is no way I am paying a fee. I only wish I could take them to court as this is the most ridiculous treatment I have ever recieed as a consumer. That's what 12 years of loyalty gets you does it!!! If I had known this was the way I would be treated i would've jumped ship years ago.

Thanks for giving me the chance to rant and vent!!! I only hope something comes of this and Vodafone is taught a lesson in customer service and consumer rights.

Kind regards,


9 Feb 2011 02:40:47 PM: James, I suggest you call the TIO about it now, they will take 10 days to get back to you, so may as well start ball rolling now


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15407 Someone from QLD thinks vodafone is Frustrating!!!! at 9 Feb 2011 01:49:45 PM
I've had the worst service this week. Social app's on my iPhone such as Facebook/Twitter/MSN are taking several minutes to load/refresh, or the request times out altogether. I can't even post a freakin' tweet without having to switch my phone off and on again!

Signal has been poor and sometimes this week I've had no signal at all. I haven't been able to make calls from my phone all day! I work in SURFERS PARADISE and live in Varsity Lakes on the Gold Coast! 3G Network is supposed to be strong here!

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15406 Someone from SA thinks vodafone is Extreme Fail at 9 Feb 2011 01:12:37 PM
When we signed up to our plans, we were told that Vodafone had the best network in SA! WRONG... no coverage while at work in the CDB, spasmodic coverage across the city! Calls not connecting (even when someone right next to me calls!)
How can we get out of our plans?

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15405 Someone from NSW thinks vodafone is DISCONTENT BEYOND BELIEF ! at 9 Feb 2011 12:52:57 PM


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15404 Someone from SA thinks vodafone is Extreme Fail at 9 Feb 2011 12:47:19 PM
I have not been able to receive or make any calls from my phone in the Adelaide CBD since last week. As soon as I get out of the CBD I can make calls so I know the phone itself is fine. My wife is also with Vodafone and she has had the same problem each time she comes into the city. I called the Customer Service line and was on hold for a long time with a call centre presumably in India. After giving all my details many times over I wa informed that there will be no coverage until the end of March or early April 2011. What the? We are talking about the CBD here in Adelaide. I said to the rep this sounds a bit surprising to which he responded that he would see what he would do. He then put me on hold for another 15 minutes only to then disconnect my call. What lousy service!!! I will be leaving Vodafone as soon as I can and I warn everybody that the service is very poor. No calls in a CBD for 2 months, what a joke!
15 Feb 2011 11:20:01 AM: I can't see any reason why an upgrade should prevent service in the meantime. The whole idea of a network is that if one component fails the mobiles will connect to the next nearest base station.

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15402 Someone from VIC thinks vodafone is More fail than a fail troll... at 9 Feb 2011 11:37:54 AM
If I don't get released from my contract soon, I'm definitely signing up to that class action lawsuit. They make excuses, saying "oh they're just upgrading that area now. It will be completed in _____ (whatever the next month is)". "I'll just put you over to our technicians who should be able to fix the problem for you"
9 Feb 2011 11:54:44 AM: Reality check: Vodafone don't give a f*ck - have you not noticed 15,000 others on here saying the same thing?

go to the TIO and complain, or call their cancellations department and start shouting at them and don't stop till they cave in. Also sign up with PA if you've lost money/job/income because of VF.

Otherwise you need to get real cause they don't give a f*ck about you. they only care about $$$$$$. you're wasting your breath/time/energy/remaining sanity.

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15401 Someone from NSW thinks vodafone is dropouts at 9 Feb 2011 11:26:46 AM
Very generous Dropouts , late voicemail up to a week or so ,,incomprehensive text messages when checking account balance,poo r voice quality.Just about anything that go wrong DOES.

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15398 Someone from ACT thinks vodafone is its so bad that you think a nigerian network would be much better at 9 Feb 2011 11:06:58 AM
Billing problem for the past 6 months!

Vodafone, "let me put you on hold."
A few minutes later, "beep...beep...beep"

Vodafone last month, "we'll give you $173 credit for overcharging you for the past 6 months"
Vodafone next bill arrived today, "lets start overcharging you again because you're fucking dumb client"

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15397 Someone from WA thinks vodafone is Rediculous! at 9 Feb 2011 10:54:46 AM
As of this morning, When iPhone is turned onto 3G I cannot recieve or make phone calls. 2G allows for this to happen

Support cannot give me any answers!

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15396 Someone from VIC thinks vodafone is Stinks at 9 Feb 2011 10:43:49 AM

Hello can someone please explain to me why does my mobile phone keep showing
Inactive USIM its been like this for over an Hr and i cant even make any calls WTF ?
9 Feb 2011 02:43:31 PM: turn off phone and on again and maybe take out battery? mine used to play up sometimes... not quite sure if this will help

9 Feb 2011 06:38:19 PM: Yes it worked thank you ashleigh i'll remember that for next time

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15395 Someone from WA thinks vodafone is no coverage at 9 Feb 2011 10:34:46 AM
having poorer and poorer coverage as the days go by.
Telstra directory states vodaphone has not renewed their numbers in the white pages since before christmas

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15394 Someone from SA thinks vodafone is NO 3G IN ADELAIDE CBD at 9 Feb 2011 10:22:24 AM
I have been informed by Vodafone Customer Service that there will be NO 3G Signal in the ADELAIDE CBD untill the end of MARCH...
What the hell?
I have 2g, I also have 2GIG of data I can now no longer use, not that I could use it before because it would always drop out.
What a jock of a company.

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15393 Someone from NSW thinks vodafone is no customer service at 9 Feb 2011 10:01:20 AM
30 minutes to get through to customer service and still havnt spoke to anyone, all to get a handset unlocked which of course wouldnt owrk on there web page. unbelievable what these guys doing. everyone cancel vodafkers
9 Feb 2011 01:25:37 PM: when you ring, say cancellation, stupid lara doesnt understand that word and she will say something like check contract expiry,say yes to that and you will get through within 5 mins.... goodluck
12 Feb 2011 11:03:17 PM: I tried that a few weeks ago and I got this non-Lara voice saying that my call had failed and asked me to hang up and try again! Very concerning!

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15390 Someone from NSW thinks vodafone is Epic fail at 9 Feb 2011 09:57:00 AM
Poor reception, drop outs, internet drops on and off. I can't even get transferred to technical support. tried 3 times and all 3 times I get disconnected from the call once I get my call transferred from the helpdesk.
How epic is that? Can't even lodge a proper complaint. Will try again, but doubt it will get through again.

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15389 Someone from VIC thinks vodafone is Drop Outs!! at 9 Feb 2011 09:53:25 AM
Had a very bad day yesterday...Drop outs in South Yarra and Doncaster....Constant..very annoying when you are on a conference calls....How long can this go for?
VHA has screwed this up......i knew we where in trouble when they merged!
Bring Russell Hewitt back! (Former CEO Vodafone) He would never let this happened!

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15388 Someone from NSW thinks vodafone is 3G Coverage on HTC Desire HD at 9 Feb 2011 09:51:40 AM
Everytime Vodafone resets the APN configurations which has been done twice over the phone now it works for a while then it just stops working and I can't get emails, internet or look at apps and my area has 3G Coverage.

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15387 Someone from NSW thinks vodafone is extremely fail at 9 Feb 2011 09:46:42 AM
when I first activated my phone it worked for a couple days and then quit receiving inbound calls, this I did not know for a couple weeks while I happily put my number on my CVs and left with various employment opportunities. finally I noticed that I was not getting any texts either and asked a friend and they said that they never could call me... I spent 3 hours on hold and gave up for that day, the next day I spent 2 hours on hold and finally got through, after trying everything with the phone and still not being able to get it to work the guy said there was nothing else he could do and I had to take the phone into a vodafone store and swap the sim card... after an hour at the phone store they got it working. long story short, week later does the same thing, 3 hours at a phone store, worked again for a week now for the third time I can't receive any calls...

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15386 Someone from QLD thinks vodafone is dropped call at 9 Feb 2011 09:10:42 AM
no internet for 7 weeks all calls are short or not at all

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15385 Someone from NSW thinks vodafone is totally appalling at 9 Feb 2011 09:07:27 AM
i recieved an offer to swap my Three mobile internet to Vodaphone - promising better prices, better service - etc etc etc. Their customer service was so bad and I spent so many calls trying to fix it and being sent from department to department without succes I cancelled my account within the first two weeks (which required far too long with their "cancellations" (ie. retentions) area and finally a contacting the TIO to get them to drop the charges for my first months "free service".

What I didn't realise until after all that was that even though I had been assured that when I "swapped over" they would take care of cancelling my internet account with Three - THEY DIDN'T!. Two months later (and not using my Three account, assuming it was cancelled) I have looked at my Three account and realised that they never cancelled it and had I actually ended up with Vodafail, I would have been charged for both.

So, if you are a Three customer that got that offer in December and swapped over, make sure you check your situation!

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15384 Someone from NSW thinks vodafone is Epic at 9 Feb 2011 08:27:12 AM
1 The sim I bought and have been using for five years is not in my name. Vodaphone won't let allow me to put in my name, I could get a new sim but half my contacts would lose me.
2 After assurances from Vodaphone that my phone with roaming would work in the US I get there and have to buy a new American phone because there is no coverage for me anywhere.
3 Wankers change my contract without telling leaving me with a useless $29 piece of paper.

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15383 Someone from VIC thinks vodafone is Useless at 9 Feb 2011 07:47:59 AM
I have been trying for over a week to get my usage details via the vodafone website, every time it comes up with an error. I have tried using 3 different PCs on 2 different ISPs. This is not something I want to get listed over the phone, I need to know my usage details.

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15382 Someone from NSW thinks vodafone is going from impossibly bad to worse at 9 Feb 2011 07:32:38 AM
Had a huge mess which I have already listed on this website.

So (thought I had) escaped vodafone.

Now, at teh same time as escaping vodafone my iPhone stopped working. So temporarily switched to another phone.

I went to the apple store to have it looked at to see if i could get it fixed and they needed a sim in it. So put in my new XXXXX sim in the phone and it didn't work. Apple informed me that all iPhones other than those bought directly from Apple are locked to the network that you bought them from and that i would have to contact vodafone to get it unlocked.

So went to the vodafone reseller that I got the phone from whowhen I bought it TOLD ME that it was unlocked as I was going into a contract. Noting that all my previous phones fomr vodafone were never locked.

When I asked them about it now they simply told me that they would never have told me that and said again that i had to contact vodafone and it would be about $200 to unlock (a broken phone remember). So they lied.

I went to the unlock section of the website. put in the details required of the serial nmber of the phone. It came up as unrecognised and a message saying that vodafone will contct me within ten days. From past experience I doubt they will. I also doubt there is any chance now of unlocking it.

I am not going to spend a week of attempted calls, that dropp out or be put on hold for hours to try and talk to someone about it.

So lies from the reseller now and useless phone.

Was teh only provider i had used and was with them for 13yrs. will never return


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15381 Someone from NSW thinks vodafone is Voicemail at 9 Feb 2011 07:18:19 AM
Someone will call me and leave a voicemail but I don't get a message or any indication that a voicemail has been left until 5 hours later or the next day, I called Vodaphone and they said there is nothing wrong my voicemail... that's it.

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15379 Someone from VIC thinks vodafone is so very fail. at 8 Feb 2011 09:40:28 PM
i lined up for a bazillion hours in store today to renew a contract and get my iphone. i had to ask so many questions, the guy offered nothing. and he said it'd be connected in an hour. its been eight hours. fail vodafone. looking forwards to the next 24months with you....
8 Feb 2011 10:13:20 PM: Get out!!! Get out while you have the chance!!!
9 Feb 2011 02:34:25 AM: you have a cooling off period so you can cancel the plan before the cooling off period ends .... exactly GET OUT !!!!!!!!! while you can !!!!!!
9 Feb 2011 07:06:39 AM: Turn your phone off then back on, i had same problem :)
9 Feb 2011 11:41:56 AM: What? You actually just signed up with them, despite all the media attention this is getting?

This ship is sinking
20 Feb 2011 03:05:41 PM: 'cooling off' period what is this pls explain????? I cancelled day after signing and then told by cancellation department CSO I would not pay a fee (ie $699) and now just received email stating pay $699!!!! Pls explain cooling off period.

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15378 Someone from VIC thinks vodafone is Complete at 8 Feb 2011 09:23:22 PM
We moved suburb last week from Caulfield North to Prahran, less than 2 Kms away,

And my partner and I are both on Vodafone.

We have no reception in house and very low in the middle of the street and backyard (prone to dropping out constantly)

When we were sold the devices we got the Vodafone bs of we cover 90% of australia, so of course we assumed that would metro area for sure.

Now we are up the creek. I work emergency call and I soon will be out of contract but my partner recently signed up to a 24 month contract.

We need help. Vodafone is a complete fail, and should not really be able to claim to provide service, even in our old address our signal was very poor 24/7 but at least useable. We have tried a few diff handsets but they just suck, plain and simple.
9 Feb 2011 07:07:37 AM: Contact the TIO, they will get you out of your contract penalty free.....

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15376 Someone from VIC thinks vodafone is No Coverage. at 8 Feb 2011 08:12:42 PM
I bought a HTC Desire HD Smartphone in December 2010 through Vodafone on a monthly plan. Great phone with all the bells and whistles. However, I have had the words "Limited service, emergency calls only" emblazoned across my screen since I got it (by the way, I live in metro Melbourne not in Timbuktu). Despite numerous calls to Vodafone and even face to face contact with the 15 year olds who work in their stores, still no joy. They have now taken my phone to be "checked" (a process they said could take 3 weeks). A very unhappy customer!
8 Feb 2011 08:39:53 PM: You do realise that they can't have 15 year olds working in their stores right?? Employees need to be 18 years old - otherwise they would need a parent/guardian there to sign the contract on their behalf.
Oh and your phone isn't being "checked" it's been sent to a repair centre
10 Feb 2011 04:00:41 PM: im guessing 1st replyer is one of the teens who work there xD

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15374 Someone from VIC thinks vodafone is EXTREEEME fail! at 8 Feb 2011 06:44:15 PM
I have been with vodafone for 10 years this year! wooo... I just thought everything you guys are discussing here was NORMAL! WTF>???? You mean good service and reliability is possible??????

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15373 Someone from NSW thinks vodafone is Shite at 8 Feb 2011 06:21:11 PM
Been on hold since 6pm waiting for someone to answer. It's 8 8.20pm.

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15372 Someone from QLD thinks vodafone is legalised thievery at 8 Feb 2011 04:49:05 PM
This is not another horror story. I have just read through a lot of the complaints on here against vodafail & if you were not involved with that company you wouldn't believe it. We all seem to be poor innocent victims of this corrupt organisation. The complaints against Vodafone are surely reaching the ACCC. How much longer will they be allowed to con the public with their TV & newspaper mass advertising of products they do not supply whilst signing people up to virtually legally unbreakable contracts & ripping them off without any reasonable way to complain?

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15371 Someone from VIC thinks vodafone is complete failure at 8 Feb 2011 04:25:42 PM
sick of no reception sick of waitin for them on the phone sick of wrong information (and now i have to get a police report for a phone that I LOST dont our police have enough to do without me getting them to wright out a lost report on a phone) i have now been told i need to pay $175 to get a replacemant phone i told them to shove it in the bin paying extra on my phone for insurance for 12 months i lost it in the floods in S.E Vic on friday helping a friend! 12 months to go and vodaphone can go to HELL there a complete JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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15370 Someone from QLD thinks vodafone is Frustratingly painful at 8 Feb 2011 04:20:51 PM
One positive thing that can be said about Vfone today is there have been no call drop-outs. In fact there has been no mobile/internet connection all day long. Just perfect when you are in the middle of a house purchase and need to talk to agents, lawyers, building inspectors ..... are we going to get a rebate or do they just bill us the entire amount for a service they can't deliver? Some would call that theft.

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15369 Someone from QLD thinks vodafone is somebody please help! at 8 Feb 2011 04:05:08 PM
I posted a few days ago, about how Vodafone had agreed to allow me out of my contract with no fees, and I was waiting on their letter which they said would include further details. But after over a week and still not receiving their letter, I decided to call them and ask what the problem was.

As I expected, 35 minutes on the phone, no solution.
Here's the problem, the lady said that it was actually the TIO who was sending me the cancellation letter. Is this true? or is the letter being sent directly from Vodafone?
I was suspicious, because if it really was the TIO sending the letter, then why would Vodafone send me a text message stating a letter was to follow with further details?

After 35 minutes on the phone, the woman said she had left my contact details with the TIO, and they should contact me within two days. Anyone been through this?? is it Vodafones responsibility? or the TIO?
9 Feb 2011 09:11:22 AM: It's Vodaphone's responsibility - see your email from the TIO - it is up to the company to resolve in the first instance. I would be emailing the TIO with an update though.

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15368 Someone from QLD thinks vodafone is Very Fail at 8 Feb 2011 04:01:26 PM
Just moved to a new provider!! Very very happy ! Vodafone were good till about 8 months ago when calls were dropped more regularly and txts sometimes took days to be recieved, Soooo happy now that my contract is finished and I don't have to put another dollar into the vodafone network WOOOOOOOOO

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15364 Someone from NSW thinks vodafone is don't go there. at 8 Feb 2011 02:25:52 PM
I just rang the cancellation depart to get out of my contract. of course they answer instantly.. the call dropped 5 minutes in yes... can't ring back now for some odd reason the "service is unavailable".

8 Feb 2011 07:44:41 PM: wonder why....so convenient

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15363 Someone from QLD thinks vodafone is OUT OF CONTROL at 8 Feb 2011 02:23:07 PM
I have posted lengthy notes on here previously, the last one telling the long boring story of Vodafailure going on over the last month but I seriously thought I was rid of them when they agreed to cancel my account because they could not provide satisfactory wireless Internet service.

Today I received an email invoice again for this month (in advance) for my CANCELED service.

No ringing Lara this time, no discussions with our Commonwealth cousins, just straight to the TIO online complaints page. I hope I add to the numbers of complaints that bring down this revolting excuse for a telco.

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15361 Someone from WA thinks vodafone is Biggest FAIL at 8 Feb 2011 12:52:33 PM
Can't check how much i have left to spend for this month, 1512 is not working, neither is the balance check thing on the website... if i go over, i will be kindly asking them to foot the bill!
8 Feb 2011 02:27:12 PM: I know right I just tried texting 1512 and ringing it to check myself i am on a $79 unlimited checking my data usage... right can't now because there LAME ARSE SERVICE IS ALWAYS FUCKING DOWN
8 Feb 2011 02:48:41 PM: Same problem here, can't 1512 or check the website, pin fails and I know I'm using the right one..
8 Feb 2011 04:08:41 PM: Yep, me too. Tried checking the website, doesn't work. 1512 wasn't working last night. I tried this morning and they sent me a text with my balance..but the balance shows how much credit I had a few days ago (last time I checked), and I KNOW I've called/texted a few times since then..

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15360 Someone from NSW thinks vodafone is Extremely at 8 Feb 2011 12:48:33 PM
Really, really poor 3G speeds.
8 Feb 2011 07:46:42 PM: tonight the first time in over 2 1/2 yrs 3G has worked...never get any action on 3G

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15359 Someone from NSW thinks vodafone is Total Fail and GETTING WORSE at 8 Feb 2011 12:34:30 PM
Not only the service has degraded significantly over the last eight months. I started checking weekly my current spend to insure I don't get ripped off. But today, I went in to check and to add insult to injury, self service is not working. So now I can't even see that Vodaflop is ripping me off in advance of the bill.

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15358 Someone from VIC thinks vodafone is Absolutely Fucked!!! at 8 Feb 2011 12:02:37 PM
Receive a bill via email, log into their site and you can't even pay it! EPIC FAIL!

Can't even receive phones call......phone doesn't even ring, goes to voicemail directly.......wtf Vodafone......time to ditch the wankers and jam their pox ridden Iphone 3GS up their arse!

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15357 Someone from NSW thinks vodafone is fail+a million at 8 Feb 2011 12:02:05 PM
ok guys i've put a few posts on and want to let you know there is hope!! after 2 weeks of arguing with vodafail i got out of my contract 10 months early...heres how. (this is for an iphone but will prob work on others and is what the vodafail team in store told me) call "lara" ask for retentions and upgrades....tell them you want out coz of poor service if this is the case....they will try offer deals...dont accept unless your happy with them...ask for an investigation into service/coverage/reception in your area and that if they dont resolve it to your satisfaction you are going to TIO. they will say they will call back, they tried while i was working i answered and asked for them to call back later...no call. waited a few days and called them and asked for resolutions team...guy did a few checks and "yes ma'am your in a low service area we will release you from your contract just send phone back in post bag we send" gladly sent their dodgy phone back....also if you dont get the postbag in said amount of days go instore and get them to make note that you looked for it!...now too see what they do with my bill....goodluck guys!

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15355 Someone from NSW thinks vodafone is the worst EVER - Theives! at 8 Feb 2011 11:15:41 AM
Customer care promises to phone back in an hour - no call. This happens 3 times in 1 day and they just keep passing the problem onto someone else. Cant understand people on the other end. Have to repeat yourself 10 times so they get what your saying. As soon as my issue is resolved im going to Optus.

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15354 Someone from WA thinks vodafone is Frequent Fail at 8 Feb 2011 11:15:09 AM
Frequently lose all reception at work and calls regularly drop out at home despite these areas both supposedly having Vodafone coverage. Throughout all of Sunday 6th February I had no reception whatsoever.

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15353 Someone from QLD thinks vodafone is Very at 8 Feb 2011 11:01:30 AM
Continuous dropped calls, generally poor reception, next to no data access

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15352 Someone from NSW thinks vodafone is at 8 Feb 2011 10:45:18 AM
Last august my mobile broadband contract with vodafone ended so i was paying as i went. Anyway my modem broke and they told me that i had to either purchase a new one (for $200) or i could cancel my plan (at no cost as contract had finished) and start a fresh one on the new bundles and get the free modem which I choose. So they cut my sim up in front of me and threw out my broken modem. So 6 months down the track I get a letter of demand from a debt collection agency saying that i owe $400. I was confused as I make direct debit payments every fortnight. ANYWAY long story short it turns out that they didnt actually cancel my old plan so I have been continuing to pay that one and the new one was sitting there building up with no payment. But instead of trying to fix it after numerous phonecalls last night I was put on hold and when the call centre person returned (after 25mins)they advised me that they had been speaking to the supervisor and that my case was considered fraud as I told them I only had one mobile broadbamd account. They said someone will contact me within 24 hours to disscuss it further. So because of THEIR mistake I am down money, have been referred to a debt agency AND accused of Fraud. Seriouly Vodafone. YOU ARE USELESS.

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15351 Someone from NSW thinks vodafone is 90% at 8 Feb 2011 10:35:45 AM
Vodafone is starting to tick me off. I have had my phone for 10 days, changed providers, and the phone loses signal, drops out while I am on a call and in my room does not have signal at all. I got a new phone from them as well and the phone lags, it freezes and the battery dies within hours after making a 10 minute call!!!!!!!!!! I am so annoyed and when I went to vodafone they didn't even help me with this problem!!!

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15350 Someone from VIC thinks vodafone is 90% at 8 Feb 2011 09:43:22 AM
I've had problems for the last 3 months with Vodafone regarding my mobile phone and my USB mobile internet. Calls drop out constantly. Yesterday was the last straw for me as i had no service on my mobile phone for 6 hours. It's just no good anymore.

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15349 Someone from NSW thinks vodafone is Confused at 8 Feb 2011 09:25:45 AM
Called to find out if i could purchase a charger from my local store (on hold for 30mins), was told they have no way of knowing or finding out and was given the phone number for a north sydney news agency... huh?

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15348 Someone from NSW thinks vodafone is Ruined my Birthday at 8 Feb 2011 08:56:05 AM
Amongst all the other issues I am having with them, I missed all my birthday calls and voicemails yesterday :( I thought everyone had forgotten......
8 Feb 2011 09:12:28 AM: Happy birthday from Vodafail.com!!!

Vodafail.com Moderation Team
8 Feb 2011 11:15:41 AM: Thanks! NB By "I missed...calls" I meant people couldn't get through all day and visual voicemail was delayed until today. Just to clarify!!

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15347 Someone from QLD thinks vodafone is Internet Speed SLOW at 8 Feb 2011 08:42:40 AM
Everytime I try to go on the internet on my phone, vodafone takes upto 10 minutes to connect to the internet or go on facebook using my new iphone 4. When I use my own wifi at my office the speed is amazing. Vodafone been with them for ages now ready to leave.
8 Feb 2011 10:47:31 AM: Yep Got the same issue. Using my IPAD and just keeps saying searching... Been doing that for last half an hour. I have noticed this happening a lot more often over the last week or so.

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15346 Someone from NSW thinks vodafone is officially struggling at 8 Feb 2011 08:26:04 AM
"Our network is not good enough, and what's letting us down is coverage"
At Vodafone Sales Conference, Sydney

Michael Young
Chief technology officer

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15345 Someone from VIC thinks vodafone is 90% failure rate at 8 Feb 2011 08:17:48 AM
Download rates from the Vodafone Wireless Modem are continually dropping to 0.00 kbs and changing from 3G to HSUPA which is so slow that I just give up trying. I have lost the opportunity to purchase items on E-Bay due to this recurring problem and believe that Vodafone should somehow increase their transmission signals.

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15344 Someone from NSW thinks vodafone is Extremely at 8 Feb 2011 07:49:29 AM
I have been with vodafone for over 6 years i have a 3G doogle and Mobile on a contract for the past one and half months i have had lose of coverage every day while in middle of calls i lose coverage and call drops. My doogle most of the time doesnt connect to the internet and keeps getting error if my 3G bill is looked at i have hardly been able to use it due to this reason i have 2 other people in the house who are vodafone and having the same issue. I am disappointed as i have been a long time customer with them and feel we should be advised is there are maintence issues or upgrades rather than being left with no service and paying for it.

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15342 Someone from QLD thinks vodafone is DEAR VODAFAIL at 8 Feb 2011 03:59:51 AM
Dear Vodafail posters,

As a very recent ex-employee of Vodafone, I want to share my disgust with what has been created here.


I totally understand people need a place to vent frustration. Heck, why not create a "customer-fail" website for Voda employees to vent about how John Doe bought a new phone and then moved to woop woop and now wants his money back. Or how Jane Doe bought the latest greatest gadget and wont let anyone show her how to use it, instead she demands a full refund and compensation for her "dramas". Both John and Jane will come into the store, rip shreds off whichever 17 year old girl they can find, demand to speak to the manager, who, in all of their power, can only do their best and refer them to higher power (customer care have the highest power). This then turns into a tirade of abuse as they REFUSE to take responsibility for their own problem and would rather post on a website, abuse innocent staff, and embarrass themselves with their own stupidity. If you are signing a contract, DO THE RESEARCH. Its pretty obvious their reception sucks, so DONT SIGN A CONTRACT. You have opportunity at every point to ask questions and get all the facts BEFORE signing, and once you DO sign its YOUR problem if you didnt do the research. I think you'll find most employees are fairly honest about reception in problem areas (much to HQ's disapproval).


John and Jane Doe "cant" wait on hold for 30min. They're happy to wait 1hr at a restaurant on friday night, but to be made to wait on hold for a company with almost 2 million customers is apparently downright disgusting. Have you tried calling Telstra or Optus lately? Use the call back feature. Try resolving the problem YOURSELF. Have you tried turning it off and on? (this sounds stupid, but reconnecting to the network fixes 9/10 problems and is the first thing tech support will ask you to do, the second thing is a factory reset) If neither option will fix it, you dont have reception! How is complaining or abusing staff going to fix the issue? Still, they will clog the phone lines waiting on hold just to ask questions like is my bill due? How much data have i used? How long is left on my contract? Do you have iphone 4?


YES, THE CALL CENTRE IS IN INDIA. These are people too, and during my stint at Vodafone, I made friends with some of these people. Calling them pappadums, currymunchers, ragheads, curries, bombay bimbos, ching chongs (they're not even chinese...), and every usual australian slang insult is not only unnecessary and non-productive, but DOWNRIGHT DISGUSTING BEHAVIOUR. YOU SHOULD BE ASHAMED OF YOURSELVES. They are trying to do their job as well as they can with as much power as they have been given. Do you really think they WANT to come to work every day just to rip you off, just to "steal" from you, just to be "greedy", and to cop such a massive amount of abuse each and every single day. You can see why the call centre is not in Australia. Noone here would take that crap for 2 seconds. GROW UP. What happened to decent behaviour and treating everyone fairly. This is Australia, we are not a backward racist nation.


Retail staff are always young. 3 reasons... Firstly, you can thank Labour and unions for pushing award wages so high that it is too expensive to hire older people. Secondly, if Vodafone hired more experienced staff, they would have to pay more and charge you more. Hello Telstra. Thirdly, noone in their right mind would apply for a job at Vodafone just to come to work everyday and cop abuse from idiots who cant handle a problem sensibly. Give these staff a break. There is minimal training, and definitely not enough staff to cope with the amount of outright ABUSE they cop every day. Honestly, the sheer amount of abuse employees have to withstand regularly and i mean REGULARLY reduces staff to tears, people have to leave and go home because they are emotionally scarred, people have been physically threatened (myself included), sworn at, belittled, defamed, insulted, dragged through the dirt in front of other customers and colleagues. THESE ARE REAL PEOPLE WITH REAL EMOTIONS. Do you honestly think we WANT to NOT be able to help you? It has ruins relationships, lives, dignity, self esteem, people come out of it with temper or depression. Would you walk in to a car showroom and abuse the salesman because you didn't put oil in your car and it broke down? Give them a break i can guarantee they are ALL trying their DAMNED HARDEST to HELP YOU.


Dont buy a phone if you cant use it. Dont buy the latest gadget if you have fat thumbs, or one arm, or are 90 years old and dont know how to turn it on (sorry if you are 80 and techno literate, i apologize, but the majority arent). Yes this sounds judgemental, but you need to be real. You dont buy a bicycle if you have no legs. Every phone has a working demo in every store. TRY BEFORE YOU BUY. You cant take it back. You cant take a car back because you dont know how to drive can you???


We wont access our system when you call us on the phone. We wont access your details without your password. We wont cancel your friends sisters mothers account simply because she said you could. When you sign the contract, the salesman signs a section on behalf of Vodafone stating that we will do whatever we can to protect your privacy. This includes putting a password on your account. If you dont have your password or adequate ID to prove your identity, TOO BAD. Its not the staff members fault you forgot your password and cant prove who you are. You cant withdraw cash or hire a DVD either without these things so why should phone accounts be any different?


Staff at stores have low-level access to customers accounts. They cant see credit card details, they cant bring up an invoice you forgot to keep for warranty from 18 months ago, they cant play god and ruin your life simply because they can see your phone account. They have policies to follow and this is to protect your privacy and also to protect you from staff who dont know what they are doing. Each department of Vodafone is trained different to handle different enquiries, noone is trained in all enquiries. This means that sometimes you cant get an answer from the young girl at the store. You have to call up. Please dont abuse her, because if she could help, she would. She is not trying to ruin your day, and instead is frustrated because she cant help you.


Why should telco's be different to every other industry. Everyone assumes they should get more value out of every dollar with a telco. If i buy a toaster and it breaks i take it back and get it fixed. I dont demand a "loan toaster" while its gone, and if it takes a few weeks because the repair centre is located 3000km away I sigh and thank them for acting speedily and I await its return. If it breaks after the warranty finishes, I go and buy a new toaster. If I get 6 months down the track and realise its not the toaster I wanted I punch myself for being stupid and not doing more research before I started.

How come when its a phone everything changes? Warranty means nothing to customers. If its broken it should be fixed for free on the spot. GET REAL. There are billions of the phones in the world, and cramming a GPS, phone, music player and organiser in one cheap, mass produced device means that some will break. Thats what warranties are for. They take time to fix, and they ALWAYS will fix a warranty issue. If you crack the screen or drop it in the toilet IT IS NOT A WARRANTY ISSUE IT IS YOUR FAULT. If you decide you wanted a white one instead of black... sorry. You had your chance to decide. Can you take your car back to the dealer and swap it for the white one? If you crash it, can you demand a new one for free?


Reception sucks. This is well known. So well known in fact that I wonder why you signed up with Vodafone in the first place? Now who's fault was that....


Do you honestly want to get out of your contract?

Do you still think after reading this post that you have a good case and deserve to be treated more specially then someone more honest and decent then you? simply because you abused the staff more? Read on...

There is one way to do it, call Customer Care. NOONE ELSE HAS THE AUTHORITY TO DO THIS. Noone and i repeat NOONE in the store can cancel a contract on your behalf. Trust me I've tried.

There is one department in the whole company that has authority. They are called the "Win-back team" (or "Cancellation department" for laymen). To get to this department, call Customer Care and say "cancel contract". It is that easy. If you have a good reason, they will cancel it. If you dont, they wont. Dont argue with them. They are having a bad day too now that they've talked to you and heard about how you hate their guts and want them to die.

The next simple step is contact the TIO. You HAVE to contact Vodafone first before you can proceed with a complaint to the Ombudsman. Once it reaches this level, if you have a solid case, you will win. If you dont, you wont.


Why does it have to resolve to websites like this appearing? People refuse to take responsibility for their own problems. They come in and make demands like "this is YOUR problem, YOU fix it" or "I want out of my contract before I leave and I wont pay another cent because I refuse to contact Customer Care" or "I refuse to troubleshoot because I read in some forum that this phone is dodgy"

Take the appropriate steps, and CALM DOWN! If you have a real reason for getting out of your contract, they wont charge you any more money, so if it happens today, tomorrow or next week, what difference does it make?


Ok, i went a bit off topic a few times, and forgot alot of what I wanted to say, but the point is... grow up. Stop abusing innocent people. Stop whining because you forgot your ID and we should still be able to sign you up for a 2 year contract with just a bank card. Noone has all the answers, you have to find them yourself. Take responsibility for your own problems. Noone is here to wipe your bums, especially for a $20/hr wage.

If anything I have said here you feel to be untrue, please... feel free to comment.


P.S. Thankyou to all those patient customers, the ones who understand that its not our fault. The ones that give us a chance to fix their problems. The ones who pay their bills on time every month. The ones that look for help, not for answers. You were a pleasure to serve and sometimes the only reason I went to work each day.
8 Feb 2011 06:44:16 AM: RANT 1 - people have the right to use there MOBILE phone anywhere not just IN THERE HOUSE, what is the point of having it if you cant use it outside your house?
No. Service DIDNT suck when i signed my contract I've never had problems til about November last year when it all went to shit, i couldnt even get coverage in my own home anymore. So that blows your theory! i DIDNT move, so why dont i get reception here anymore?

RANT 2 - waiting at a restraunt is NOTHING like being sitting on hold for 2 hours and no one picking up, restraunts take ur order a few minutes after you get there and u know you are waiting for them to cook it. we are sitting on hold for 2 hours not knowing if anyone is actually even gonna pick up.
- Call back feature, YEAH that would be great if WE GOT A CALL BACK
- No i do not have a Iphone 4. i have a vodfone brand Samsung.
- DEAR GOD those horrible customers how dare they ask unimportant questions like how much data do i have left how long til my contract ends, THE HIDE OF THEM.

RANT 3 - People complain about the indian call centre because THEY HAVE NO CLUE, they dont know whats going on here in Australia they are reading off scripts and have NO IDEA. plus half the time you CANT understand there accent, its not there fault its just really hard to understand. i feel rude asking them to repeat themself about 5 times every minute. thats one of the main reasons i dont like ringing up. coz i know im going to have trouble talking to them.

RANT 3 PART2 (u put 2 rant 3's by the way) - welcome to the real world,i work in retail its not just phone companies that get abuse EVERYONE gets abuse in retail its part of the job, deal with it or quit. You wouldnt have so many compaints if you fixed your fucking network problems and your useless website and answered your phones.
8 Feb 2011 06:48:28 AM: RANT 5 - HAhahaha Protect our Privacy?!?!?! How about when you leaked our details on the internet?

RANT 6 - well what the fuck can they do?! they have no problem taking our details and signing us all up, but then the minute u dot the pen they suddenly cant do anything. People come into the stores complaining coz they CANT GET THROUGH to the phone number u give us. people are frustrated and need someone to help them, where else are they supposed to go? You would assume people in the VODAFONE store could help you. GUESS NOT!!
8 Feb 2011 06:53:13 AM: RANT 7 - coz when you take ur toaster to get fixed they fucking fix it quickly. they dont stuff you around for weeks before you can ever send it in. PLus toasters are like $20. People pay over $79 a month to use there phone and dont get service. Plus the people who fix your toaster wouldnt charge you money while u dont even have your toaster.
if they cant get get new phone if they get it wet then what the fuck are they paying insurance for?

RANT 8 - YES IT DOES. but when i signed up it didnt suck as much as this.
there you go you admmitted it sucks so that is fraud that you are signing people up still with the promise of reception. take a look at your coverage maps. THEY ARE BLATANT LIES
People are paying you money to be able to make calls and connect to internet, dunno about you but i cant do either of those things. so why should i keep paying you???
8 Feb 2011 06:59:34 AM: RANT 9 - yeah that WOULD be great, but have you tried calling that number, you sit on hold for hours then the calls drop out. people dont ring you back.
You get told there is no cancellations team.
Websites like this bring us all together to show how fucking rediculous Vodafone is. WHy are you here?!?!?! go make your I LOVE VODAFAIL website if u feel so strongly. then im sure you would complain to the people who come and write bad comments about it. am i right?
they wont charge you more money HAHAHAHAH what a laugh, just read half the comments on this board. they charge you rediculous amounts to get out of the contract. why do u think people are stuck on them?

maybe you should grow up?
Your company is a joke.
8 Feb 2011 07:05:50 AM: oh sorry...ex-company. if you loved it so much why didnt you stay
8 Feb 2011 09:12:53 AM: if any of you actually cared to read it properly. I simply said three things:

1. stop abusing staff who have no power to fix your problem
2. yes... the network sucks, get over it and leave vodafone. ITS NOT THAT HARD.
3. you HAVE to call customer care to cancel.

All you have shown in your reply is that you are still unable to process information properly and instead would rather hurl abuse yet again. Cancelling is as easy as collecting the information you need and calling the correct department, waiting on hold for a few minutes (the longest time i ever had to wait for cancellations was 15min, yes I called customer care about 10 times a day), and then stating your case. If they dont fix it you go to the TIO. IT IS EASY so stop being useless and follow the procedure I have just outlined to you. I did quit. I hated working for Vodafone. All I did was deal with you have now confirmed to be useless idiots who would rather sit on a forum and abuse the hell out of someone you dont even know, then simply call up and cancel. All I did was offer the best solution to getting out of your contract from having experience dealing with this every day and asking you to stop abusing staff who are my friends and real people, and you turn around and abuse me without even giving it a go... and then you ask ME to grow up...
8 Feb 2011 09:31:41 AM: Hi, we have tried to explain the procedure for getting out of your contract as clearly as possible on the 'how to complain' page. Unfortunately following this procedure can be time consuming and may take weeks if you have to contact the TIO. However it is well worth it if you are in a contract and want to switch carriers.

Vodafail.com Moderation Team
8 Feb 2011 09:40:40 AM: So staff wait on hold with all the rest of us trying to get through for cancellations? True or false that is a ridiculous notion.
8 Feb 2011 12:12:58 PM: when i signed my contract the reception did not suck...i also did not know that i would be moving to a town vodaphone cannot cover...we are not stupid and some of us have been polite and kind to staff...but what exactly is the point of a store if noone in there can do anything except say call 1555??
8 Feb 2011 12:31:00 PM: Easy.......they can sell you more plans and then make commission.
8 Feb 2011 12:50:43 PM: To the dickhead former Vodafail employee - do you understand that this is not the site to talk about how all users are wrong. This is the typical attitude of your pathetic company. Don't advertise all these great aspects of your company if your reception sucks - why don't you advertise the truth. Our reception is shit, but we will take your money. The dumb arse 17 year old staff should say that - our service is shit do you want to sign up anyway. But no, you don't say that, you are all too greedy earning as much commission as you can. You are taking money under false pretences - so you deserve whatever you get. There are plenty of other jobs out there with reputable companies - no one is forcing you to stay in these jobs. Take your whining sad story and tell someone who cares!! Loser.
8 Feb 2011 04:27:37 PM: The OP's post and subsequent reply he/she made at 8 Feb 2011 11:12:53 AM, shows me the type of attitude that Vodafone staff have. Actually with that type of piss poor attitude I am surprised he/she is not part of the management team as that seems to be the type of attitude they display as well.
8 Feb 2011 04:30:28 PM: 30 minute wait on the phone for an answer would be heaven. Try 1 hour 45 minutes & then have the call canceled!!!!
9 Feb 2011 08:30:41 AM: I have to agree with the OP on their point about treating staff with courtesy and as you would like to be treated yourself. I have found that I get excellent service from any industry (including Vodafone) by being polite, explaining issue/query/complaint calmly, and asking questions rather than yelling/threatening/abusing people. The old virtues of patience and respect have been taken down a back alley and beaten to death by the NOWNOWNOWIWANTIWANTIWANTMEMEMEMEME attitude spewed forth from the media who's only interest is your money. Yes waiting on hold is frustrating, yes you want your problem solved, but the person you eventually get to talk to is an employee who doesn't make the decision about how many staff are employed in the call centre. It's not their fault. Have some compassion on these poor people and you'll find they actually DO WANT to help you and will probably empathise with you about your issue. Oh, and screw you Vodafone corporation.
9 Feb 2011 10:16:15 PM: Rant 3, part 2; "Firstly, you can thank Labour and unions for pushing award wages so high that it is too expensive to hire older people"
This is not an ALP conference.
But yeah, maybe we should compete with the Indians on $2 a day so Vodaphone can afford to get their act together. Would management consent for competitive salaries like those?
We clearly need more regulation to keep ratbags like your fucking company in line.
10 Feb 2011 10:14:21 AM: ""Sincerely"""" why dont you get a new job, which you clearly have!

1) Would you pay for a service when you are not receiving its full potential? I don't think so! I asked Vodafone staff questions when i signed my contract not once did the staff disclose to ME that Vodafone are doing upgrades in my area or upgrading their towers!
2) unfortunately everyday day life people constantly get abused and be-littled if you need to have time off due to emotional scarring, HARDEN THE FUK UP! Emotional scars are when you have been beaten or raped, so dont you dare say that Vodafone staff have emotional scarring you wouldnt know what the fuck your talking about!
4) we have the right as a consumer and customer to challenge when we are not getting a fair deal and cancel our contract, look at this website have you read every single comment on this website about issues that Vodafone customers are faced with? NO didnt think so
5)We cannot understand the Indian call centre because they go around in circles in what they are saying this is by no means being racist.
6) Find something contructive to do with your time.


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15341 Someone from WA thinks vodafone is VERY FAIL!! at 8 Feb 2011 12:14:39 AM
3:30pm-4pm NO SERVICE AT ALL!! Rang up support and they are of no help as they insist service is working. I am on the business plan too! How can anyone running a business with a mobile network that has no reception in South Perth??
8 Feb 2011 09:45:17 PM: No reception in Perth CBD area at various times thruout the last 2-3 days, suspect possible tower upgrade.

As a workaround change your phones to 2G and it should come back.

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15340 Someone from WA thinks vodafone is Fail-tastic! at 7 Feb 2011 11:00:22 PM
Signed up to 2yr contract about 4 months ago. Had serious network fail issues since - couldn't make or receive a single call on Christmas Day, New Years or Australia day....nice! COntacted Vodafone by e-mail, they actually called back a couple of days later, gave me one month contract fee credit and said issues were fixed. They weren't! If anything, dropouts etc are getting more frequent. I looked at the upgrade section VF website, no upgrades due in my area in Q1 2011 so unlikely to improve. Sent them another e-mail two weeks ago saying issues not fixed. No reply yet. Sent them another e-mail today but will be lodging issue with TIO and looking to cancel contract and go with another provider.

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15339 Someone from WA thinks vodafone is Suck BigTime at 7 Feb 2011 10:03:29 PM
I have managed to get out of my contract 7 months into it, due to bad coverage and upgrades in my area which was never disclosed to me when I signed my contract.

A big thanks to the TIO, they have been a great help and have also helped me with Vodafone resolutions, I was able to port out of my contract with no costs... Yet.. I say Yet!!

only issue at the moment is that my Iphone 3/16g is locked with Vodafone and in one of my conditions with my complaint I asked that I keep my handset and that it be unlocked, Vodafail did agree, but I am having major issues with the handset at this stage and I am unable to put another carriers sim card in to it.

I will try my last resort which is restoring it back to its factory settings via I-tunes, this is supposed to unlock your handet??? how im not sure.

If anyone else is having the same issue as me would be great if you could advise me where to go from here.

7 Feb 2011 11:59:54 PM: Silly question but ---- you have tried to unlock the phone via the Vodafone website?

Vodafail.com Moderation Team
9 Feb 2011 06:43:31 AM: Yes I have paid the $25 which i really didnt want to do after many argements with vodafone and going around in circles with their customer service. I have followed the prompts through I tunes to restore, my iPhone apparently their is no code it has to be done via iTunes, ??? NO GO!! frustration has hit an all time high! Vodafone you have done it again!
9 Feb 2011 09:28:37 PM: Have you seen reply 15413??? Does it help???

Vodafail.com Moderation Team

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15338 Someone from NSW thinks vodafone is aaaaarrrrgggghhhhh at 7 Feb 2011 09:56:46 PM
Called 3 Customer Care, who were experiencing "abnormally high call volumes" (again?!)
I repeated my name and date of birth to six different people.
I got told the obvious ("there shouldn't be a problem with your service").
I followed their instructions to reset my iphone settings (losing my carefully ordered apps into an alphabetical mess, didn't help).
I downloaded and installed new software (didn't help).
... then after TWO HOURS AND NINE MINUTES the guy told me that there was nothing wrong with the network and that it must be my SIM card, i needed to go to a local 3 store, get a new SIM and if it still didn't work, to call him back... because i have nothing better to do with my time.
9 Feb 2011 08:13:18 PM: ...it must be your SIM card...

Man, they must be confused way beyond perception. SIM card is just a storage of ones ID and mobile number, nothing more. Once the device gets connected to the network it does not even use the SIM, virtually you can even remove it if the device allows it.

Jeez, day in and day out, we are discovering more ways of ignorance Vodafone can come up with.

Everyone, who reads this, if they ever tell you the problem is in SIM card, simply tell them you're not stupid and if they have nothing else to say then you know your next step...

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15337 Someone from NSW thinks vodafone is Big at 7 Feb 2011 09:42:21 PM
Continually getting Network Lost - sounds like what everybody else is suffering out there.
Funny how the only reliable thing about Vodafone is that the monthly bill arrives regularly

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15336 Someone from NSW thinks vodafone is Biggest Fail of all time at 7 Feb 2011 09:26:15 PM
At the moment i cant receive usage info, two day delays on SMS, very poor service in most of the lower mountains area of sydney. Isn't this a breach of contract, i have to obay the contract for a carrier that cant even supply a service yet their is no recource for them. If they don't get their act together soon im goong elsewere!!!!!!

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15335 Someone from WA thinks vodafone is australian test cricket fail at 7 Feb 2011 09:01:54 PM
Thanks vodacrap ! not only can i not make or receive calls ? but who knows the amount of business i have lost with your inept telco shite company.
This is a total joke !!!
I feel like i'm being robbed every time a payment comes out of my account !!

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15333 Someone from NSW thinks vodafone is OMG at 7 Feb 2011 07:10:18 PM
This is the latest hit from Vodafone - released about a month ago. :)

When trying to view your usage details in "My Account" section on the website the following error shows up:

Sorry for the inconvenience
- An unexpected error has occurred. Please close your browser and try again later or call 1555 (a free call from a Vodafone mobile) or 1300 650 410 from another telephone service (standard charges apply) to complete your request.

So for the past month I have been "trying again later".

This is a capsized comedy... :)
(LOL "capsized" - "cap" and "sized").

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15332 Someone from NSW thinks vodafone is Damn fail at 7 Feb 2011 06:37:56 PM
I can't make any call or receive any call at this point at st leonards nsw
i restarted the phone, no dial tone or anything. trying calling myself from home phone and it sent me into voice mail. Problem is i got full signal bar

Man you so fail

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15331 Someone from QLD thinks vodafone is at 7 Feb 2011 06:30:34 PM
i just rang 1555 and get told the call centre is closed(8am-8pm) but i rang at 7:07pm brisbane time
i am sick and tired of this bullshit
i have been a customer for 10+ years so has my family
we are looking in to different carriers to deal with since i have 2 phones with one bar signal
7 Feb 2011 07:07:20 PM: done forget that qld is one hour behind the call centre opening time, so 7:07pm is closing time for the centre
10 Feb 2011 10:20:59 PM: This is a common issue with all call centre providers "in" Australia. You'd think people would factor in that not everyone is on the same time zone. You just have to get into the habit of asking them if it's QLD time because they are too retarded to think for themselves.

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15330 Someone from NSW thinks vodafone is The worst in the first world! at 7 Feb 2011 06:23:00 PM
I have Vodafone internet and mobile. And the internet was out for two nights last week. I use the internet to talk to my family back home so when its down I can't talk to them or do any business back home like internet banking etc. I can never send sms on my mobile phone as it always says pending so I have to use up all my credit to call people. Its so annoying.

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15329 Someone from QLD thinks vodafone is SUKCER at 7 Feb 2011 06:19:07 PM
lousy coverage, broadband drop out / disconnected every 5 minutes, no network, network error everytime re-connect, all in complete package.. congrats you just being the lousiest network in Australia.. keep going..

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15328 Someone from SA thinks vodafone is Epic Fail at 7 Feb 2011 05:14:40 PM
I have been a 3 customer for over 5 years and although the service was never completely reliable, it was acceptable considering the cheap plans they offered. Since their merge with Vodafone I often find that I can't make calls, my phone goes offline (although still displaying a full signal)and needs to be turned off and on again to rectify itself. Often calls will drop out on around every 5 minutes making it impossilbe to call the 3/Vodafone "Customer Care" as they call it, and 13 number is NOT a standard call meaning I'm charged a small fortune for waiting on hold. I have also had numerous billing errors since the merge which can't be rectified as I can't get through to speak to someone. Surely all of these 'fails' are reason enough for vodafone to release customers from their contracts as they can't honor the terms of it!

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15327 Someone from VIC thinks vodafone is Expensive Vodafail at 7 Feb 2011 05:14:27 PM
Got a second month-to-month sim Nov because I was going over my mobile broadband data allowance. Unbeknownist to me (until it was waaaaay too late) it wasn't linked to my main account so even while I was religiously checking my usage, I managed to rack up $270 in excess usage fees ... and the account wasn't being paid as I just use my vodafone, I don't pay attention to the emails (have learned that lesson!) I didn't even find out until I went into the store about something else... what's stupid is I'm probably the only one so happy with their pocket wifi coverage I use up to 20 gb a month on it... it's their customer service & systems that let them down :( (@meinmelb on twitter)
9 Feb 2011 02:49:24 PM: I cant even access my account online havent been able to for a week (since i set it up, cant text the number to get it either) its F***** UP


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