26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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963 Someone from NSW thinks vodafone is absolutely useless service at 19 Dec 2010 08:34:30 AM

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962 Someone from NSW thinks vodafone is Appalling at 19 Dec 2010 08:25:17 AM
I am on the Central Coast of NSW. Over half the time I call out I do not get a connection, just a soft, sad 'beep', and the green call icon turns red, with the message 'call failed'. This despite a 3 bar signal and 3G icon showing. Calls to support, via the totally disfunctional Lara abortion, if they are ever answered, get you a Mumbai caricature Indian reading lies from a script, with no ability to look at your computer record, your account, or anything. We got a data transfer charge of $157 against my wife's account on a day when she was helping her aunt move house, and her phone told her 'no signal' for 23 hours. (This is, by the way, less than 500 metres from the biggest shopping mall on the Central Coast). It took me over six hours of waiting, and inane non-conversations with the useless Mumbai contingent, before I was put on to an actual Australia based person, who was, surprise, surprise, was actually rational and able to think, who reversed the charged, and did a re-calc of our account, from Day 1, whereupon he found we had been overcharged well over $300 in three months.
I am convinced that Vodafone Australia has been deliberately set up to fraudulently rip money out of people in the full knowledge that they can't actually provide an acceptable level of service, and in the expectation that the total opacity, and plain incompetence of their so-called support will deter people sufficiently that they give up complaining.

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960 Someone from NSW thinks vodafone is 3G at 19 Dec 2010 08:13:07 AM
I have changed both my blackberry and android phone from auto mode to 2G.. because the 3g network is a joke.. it drops out all day long and has no reception most of the time.. or swaps back and forward from 2g to 3g..

Looking for another phone company..

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959 Someone from NSW thinks vodafone is on hold for way too long at 19 Dec 2010 07:58:24 AM
I have been in contact with Vodafone over the past 2 days. Day one, on hold for 30 minutes, billing answers. I tell them I am not happy with their coverage and they have reneged on their end of the contract, therefore I will not accept and termination fees. I am told that I will need to speak to technical support. On hold for another full hour!!! After half an hour of trouble shooting, I am told I will relieve a call within 48 - 72 hours. No call. I call back. After 45 minutes of being on hold, some yahoo from overseas answers with the statement. 'Welcome to Vodafone, do not believe what you see on the news, it is not true.' WOW!!! Is that how they are training their staff. I beg to differ Vodafone, you do indeed have shocking coverage. Still no resolution, I am moving to another carrier. Shove the termination charge you now where!!!

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958 Someone from NSW thinks vodafone is Moving to Telstra at 19 Dec 2010 07:53:01 AM
I am sick of the poor coverage. It is all too common that I don't get calls or messages until an hour or so later. I can't wait to port to Telstra and I will be damned if Voda try to make me pay my ETC. I only have 1 month left but I can't wait any longer. The plan Telstra can offer is half the price, same level of calls and text but more tan double the data limit!!! See you later Vodafone, been a customer for over 5 years, but NEVER again.

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957 Someone from NSW thinks vodafone is Utterly at 19 Dec 2010 07:52:58 AM
We were with three for many years and happy but at renew time I switched to a VF plan (I wanted the HTC Legend) and since then nothing but trouble. Dropped calls, poor reception, no reception, poor customer service and incorrect billing both on my new plan and on the wife's which is still with 3. What a mess. BTW I must say the staff in the shops try their best to help but the phone support (join the kill Lara campaign anyone?) and on line services are bad bad bad.

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956 Someone from NSW thinks vodafone is Corporate Criminals at 19 Dec 2010 07:51:51 AM
Can't believe this behemouth of a company doesn't communicate at all with their customers with the easy access to the means for doing so. They are just thieves and will cancel my contract as soon as possible.They have shown nothing but contempt for us. No reception at Church Point where I live and on a recent trip to the north coast towns of South West Rocks was assured by local dealer that Vodafone used Optus infrastructure there but no reception and then again at Wauchope. Goodbye Vodafone

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955 Someone from QLD thinks vodafone is Uber Fail at 19 Dec 2010 07:42:49 AM
Friends and work mates constantly getting messages hours or days late. My voicemail delivering messages hours late - no service here, no service there,and I work in the city and love 5kms out! Full "access" but not pages loading... same old same old Vodafail. Then the other day all service disappeared for 36 hours. Lucky I bought that smart phone! At least it's not just me!

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954 Someone from VIC thinks vodafone is Horrendous at 19 Dec 2010 07:39:19 AM
Been putting up with Vodashit's crap for 21mths... only 3 to go. Same old stuff - constant call drops outs, no reception, missing txts sending/receiving. The classic - I sit at my bench on a call with full signal, I lean over 20cm and bam, zero signal, call drops out. And there's plenty of places where this occurs. Don't even get me started on their customer service. How do they continue to get away with it and sign up more naive suckers?

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953 Someone from TAS thinks vodafone is Waste of space at 19 Dec 2010 07:37:54 AM
According to the Vodaphone web site, I live smack bang in the middle of the highest signal strength in my area. I get no signal outside my house. I get limited signal in only one room of my house and that drops out on a regular basis. I'm going back to Telstra.

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952 Someone from VIC thinks vodafone is woeful and incompetent at 19 Dec 2010 07:37:48 AM
Increasing instances of dropped calls and unable to make calls, even with full signal. Very unhappy with this lousy service. Very unhappy with indifferent call centre operators in India. Very unhappy with Vodafone. Will be changing back to Telstra.

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951 Someone from NSW thinks vodafone is patheticly shite at 19 Dec 2010 07:34:51 AM
dropped calls if i can actually make any. failure to send or receive text messages. zero data coverage. plus the gall to charge me roaming whilst i'm still in sydney, purely because their own network crapped out and they had to piggyback telstra's.

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950 Someone from VIC thinks vodafone is 100 at 19 Dec 2010 07:28:25 AM
I use Just mobile that uses the Vodaphone Network. Continued poor reception, call drop outs, but most frustratingly, delayed voicemail and texts! Sometimes 48 hrs plus. It seems that when one finally gets through, another 5 come with it. This has got me into strife with the handbrake as she thinks I am ignoring her. As soon as my prepaid balance is zero, I am switching to Amaysin!!
19 Jan 2011 09:42:53 AM: i have amaysin,top service,nothing is to much troube,cheap ,u paid for what u use

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949 Someone from VIC thinks vodafone is refund us our money at 19 Dec 2010 07:27:57 AM
Vodafail should look at reimbursing people for money paid when service is faulty, at least let customers grt out of their contract without penalties, they can't fix the problem, stayed silent over known issues, why should customers be penalised because they trusted a phone provider in this day and age, most of Vodafail customers are just waiting to swap to another company. Let us swap to optus, teltra etc without penalties, Vodafail has failed us, and we still pay to pay every month for lamentable service????????

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948 Someone from VIC thinks vodafone is unacceptable at 19 Dec 2010 07:15:15 AM
no 3g reception for 4 months, called "Lara", transferred to India, waited hours, transferred from one operator to another who finally tells me reception is ok, maybe my computer /phone is faulty, tp try a friend's laptop/phone...........I had to keep chraging my phone evry few hours because it went flat searching for network, and staff in vodafone retail shops apparently oblivious that there is any problem at all: "technical problem, call "Lara"..........

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947 Someone from ACT thinks vodafone is NOT ACCEPTABLE! at 19 Dec 2010 07:15:05 AM
Purchased a Samsung Galaxy S phone 3 months ago. Great phone but useless for data with Vodafone. It can take 30 seconds to 15 minutes just to download a single webpage. I was hoping to use it for map functions and emails but its just to frustatingly slow. I have spent hours on the phone with Vodafone support to no avail. I want to change back to my previous carrier but stuck on a contract.

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940 Someone from NSW thinks vodafone is Drop outs at 19 Dec 2010 06:57:58 AM
I live in Mosman and can't use my mobile in my unit, it constantly drops out! I gets text messages over half an hour they have been sent and often my phone never rings, I just get missed call messages! Annoying!

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939 Someone from NSW thinks vodafone is at 19 Dec 2010 06:55:12 AM
I feel the pain. l just logged a complaint on TIO. i encourage everyone to do the same. It is the only way vodafone will take notice.

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938 Someone from QLD thinks vodafone is a joke at 19 Dec 2010 06:55:00 AM
Many black spots on my mobile, even within view of Brisbane city, txt messages often take hours to come through or arrive (some times never) but worse is that when I send txt they often are sent multiple times every couple of minutes and I pay for them. Of course Vodafail tells me it's all in my head and unless I can prove I'm not actually sending these txt I won't be credited.
Last month I purchased a new lap top and now I have a $1200 paper weight thanks to Vodafail's pre-paid wireless modem. I wander around my home trying to get service and sit down where ever I find enough reception to get online. If I'm lucky it won't drop out for an hour or two, but generally even without moving it cuts in and out. I am afraid to do internet banking etc as I do not trust I will keep reception until I complete a transaction. Often at start up I get all sorts of messages like I have to activate my sim before I can use it or it can't find a network or it won't even allow me to click the connect button. Again, Vodafone tells me there is absolutely no service problems in my street and I can confirm that by checking their service coverage map. Apparently it is the fault of my new laptop and I should take it back to where I purchased it from. Surely contract law would be on our side as we are not getting what we are paying for, but really, who has the time or money to fight them? This is what they count on; that we will all just give up......I also contacted my bank to see if I could stop my direct debit and they told me I can't, only Vodafail can request to cancel it. So I can't even stop Vodafail from taking my money!

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937 Someone from NSW thinks vodafone is NO LONGER ACCEPTABLE at 19 Dec 2010 06:52:02 AM
Can't unlock a phone I bought for cash. Calls are dropping out and data is unavailable constantly.
I have been trying to resolve these issues for 1 month now and can't get past the overseas call centre.

The average customers whould never think there complaint should go to the ACCC but now we know. ACCC watch as your complaints get allot higher and stop defending the extreme poor performance by Vodafone Australia. You exist to protect the consumer rights or maybe you have lunch planned with teh head of Vodafone and don't want to annoy him too much.

IN SHORT VODAFONE IS HIDING BEHIND IT'S SIZE AND DESERVE ALL THE COMPLAINTS AND CONSUMERS LEAVING THEIR SERVICE.

ADVICE: HARDEN UP AND PUT AN AUSTRALIAN CALL CENTRE WITH THE ABILITY TO FIX THE CONSUMERS ISSUES FAST............. OPEN YOUR EYES VODAFONE

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936 Someone from VIC thinks vodafone is NO SERVICE !!! at 19 Dec 2010 06:21:16 AM
Have 3 phones on a business plan all the same problems. Dropped calls that frustrates customers and my staff are getting abused now because of Vodafail's poor service. Voicemail takes hours and even days to come through. I will have full 3G reception and in 10 seconds standing in the same place, same position the service will drop out (NO SERVICE) come back as low reception no 3G etc.
Trying to talk to a customer rep is like sliding naked over sand paper. The Vodafail network in India is just as bad from the sounds of things.
Tried to terminate the contract and was told to pay the contract in full.

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935 Someone from ACT thinks vodafone is at 19 Dec 2010 06:08:38 AM
In many occasions- probably once every week- I cannot use internet on my phone for no obvious reason. In the same location where there is usually good reception, this happens. I have experience many call dropouts. Until I read the article on this, I had been waiting for some spare time to change the mobile phone I got with Vodaphone couple of months back. I am disgusted!!

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934 Someone from QLD thinks vodafone is Epic Fail! at 19 Dec 2010 06:04:32 AM
We live within viewing distance of the centre of Brisbane - but have *NO* mobile reception inside our house (NOT just 3G - NO RECEPTION). There is barely any reception outside the house - we have to drive a block or two to get decent reception.
The clincher is when I called Vodafone's "Customer Service" - and explained my issue to the 10 different people I talked to - all of whom (a) obviously were not in this country and (b) did not know where BRISBANE was..(!!!!!)
It's a sad day when Telstra is the better alternative..!!

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933 Someone from VIC thinks vodafone is Totally f*****d at 19 Dec 2010 06:02:53 AM
Was with three for many years, but as soon as Vodafone bought them out, nothing but trouble. Dropped calls, poor reception, no reception, poor customer service. Switched to Telstra, which i hate, but much better service, and price is about the same, but no dropped calls, the person who answers the call, fixes the problem, not being put through to another and another department.

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932 Someone from VIC thinks vodafone is at 19 Dec 2010 05:50:10 AM
My Blackberry's always out of service! Also a month or so ago, I'd send an sms, the recipient wouldn't get it til hours later and it's be the same text over and over again. So they were charging me for every text sent, even if I'd only sent it once. Sick of VF>!

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931 Someone from VIC thinks vodafone is at 19 Dec 2010 05:43:35 AM
My Blackberry's always out of service! Also a month or so ago, I'd send an sms, the recipient wouldn't get it til hours later and it's be the same text over and over again. So they were charging me for every text sent, even if I'd only sent it once. Sick of VF>!

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930 Someone from NSW thinks vodafone is Mobile Internet and phone network at 19 Dec 2010 05:11:39 AM
Appalling reception, drop outs then wait up to an hour to speak to their helpline only to have the vodafone mobile phone drop out as well.

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929 Someone from VIC thinks vodafone is Non existent wireless broadband at 19 Dec 2010 04:28:38 AM
Ever since I took out a Vodafone mobile broadband contract the download speed has been less than my dial up service. Called Vodafone and got transferred all over with no commitment to do anything or acknowledgment of the problem. My VF phone service also has coverage limitations and drops out; again no care from VF....

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928 Someone from ACT thinks vodafone is less coverage at 19 Dec 2010 04:19:29 AM
i bought a VF years ago as it had good coverage on sth coast, in fact the Rural firies used it as well. However about 18 months ago it appeared VF must have turned a tower off or something, where we used to get reception, we no longer can. tks for your website showing this is common, i will go to another telco.

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927 Someone from NSW thinks vodafone is suspicious drops at 19 Dec 2010 02:07:29 AM
I was a VF customer for quite a few years. Was getting suspicious of how often I got calls directed to voice mail (and hence charged a fee) when I was in an area with excellent coverage. The rate of calls that would also drop for no reason (and require a re-call with flag fee) also was increasing all the time. The last straw was when I'd get an SMS about a missed call... a week afterwards. Had never signed a conract (pre-paid only) so switching to another carrier was easy. Problems havegone away now.

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926 Someone from Somewhere else thinks vodafone is Thieved in Italy at 19 Dec 2010 02:00:48 AM
Purchsed VF sim Pisa with pre-paid data for 4 weeks. When it did work, VF store would not give refund, only advised me to call VF for support (no English spoken). Found how to get working by enterung correct APN. 1 week later, got SMS that I had insuffient funds. Went to store and was give a wide range of lies and that I had to pay to fix a 'fault' with my phone. An Italuan friend called VF for me, got the SIM re-activated. 1 week later just got SMS about insufficent funds. VF Italy are liars and thieves plus the stores will not help foreigners; point blank to your face.

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925 Someone from QLD thinks vodafone is Asleep at 19 Dec 2010 12:53:28 AM
Locked out of my account on the web site (again....) despite correct user credentials. Had to call to get unlocked. Was kept on hold for more than 1 hour. Don't expect same service as more expensive telcos, but do expect value for money. If they can't lift their game very quickly will move to another telco.

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924 Someone from NSW thinks vodafone is shocker! at 19 Dec 2010 12:34:22 AM
i have been loyal for 5 years , i got the iphone4, i thought people were getting my emails, then realised they showed up in SENT mail, but were never delivered!! i sold the ip4 and went back to B berry, miles more reliable, VF even confessed on the phone their mail server had been down 3 months, but were NOT telling customers. IF you WANT ACTION THEN REPORT INFORMATION WITHOUT USING SWEAR WORDS, use English, be responsible, like you want them to be

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923 Someone from QLD thinks vodafone is BAD at 19 Dec 2010 12:19:45 AM
Gone to the dogs.

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922 Someone from VIC thinks vodafone is as bad as their customers at 19 Dec 2010 12:03:52 AM

Hello people, do the fucking math.
a) Since vodafone and 3 have merged, vodafone are slowly converting all the 3 customers to their network. The network is overloaded.
b) rome wasnt built in a fucking day. Do you think it takes 1 hour to build and new tower and make the reception better...
c) Why do you think it takes so long to get through on the phone to customer care. Because their just sitting having a cup of coffee not answering the phone? no because just like this all you people are ringing to complain about an already known issue thats being worked on. not to mention all you consumer whores that want the iphone4 and then stare into the sky puzzled at why stored are "sold out".

Seriously, give them a break. It takes time to fix such a major issue. i do acknowledge businesses that are trying to run their own companies however do you actually think any of the other telco's are any better? Telstra rapes you for your money. Optus is shit on all fronts including reception. 3 makes you pay for data roaming charges and drops calls when it switches to its telstra/roaming reception. their all as bad as each other.

And Gill your a fucking dumb ass you signed up two years ago of course your 49 cap gives you 410 worth of credit each month. Do you really think that they would just automatically put you on the new one? no cause then you would have a bitch and a moan that they didnt get your consent. you can switch to the new 49 cap at anytime. they only gave you a credit to stop your whinging and demands!

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921 Someone from Somewhere else thinks vodafone is OPTUS at 18 Dec 2010 11:21:09 PM
I work at Optus if any of you Voda customers wanna join us- send me an email Primpeg@hotmail.com im more than happy to discuss what phones and plans we can offer you, and give you 3 months start up credit to help you with. Ps we also give you a coverage guarentee for 30 days, which means if the network isnt up to your standard you can leave free of charge.
21 Dec 2010 01:07:17 PM: you are a COMPLETE JOKE
23 Dec 2010 04:44:08 PM: I'll get started with a thread for silly telco names:

Droptus
Optout
Voodoofone
Vodafail
Nodafone
Hellstra
Telittosomeonewhocares

Any other suggestions!
27 Dec 2010 11:40:45 AM: AVOID OPTUS - They're billing is the worst of the lot. I've had two run-ins with them over the years, the last one had to be resolved by the TIO as they refused to accept that I had paid their bill, and were only interested in saying "pay up or we'll disconnect you" - my 4 business landlines plus mobile, the business has had the numbers for close to 20 years! The TIO got involved, and never heard from Optus again. Now a a very happy Telstra (mobile) and iPrimus (phones and fibre internet) user.
30 Dec 2010 10:27:59 AM: ....no telco rep should be advertising on this website!!! 1) its illegal to show signs of customer "stealing" by putting another company down 2) becuase you work in telco industry you should know that your not aloud to have an opinion with what is happening. you can lose your telco licence! so keep your thoughts, advertising and opinion to yourself. Just from one smart telco rep to dumb one
30 Dec 2010 10:37:33 AM: ....no telco rep should be advertising on this website!!! 1) its illegal to show signs of customer "stealing" by putting another company down 2) becuase you work in telco industry you should know that your not aloud to have an opinion with what is happening. you can lose your telco licence! so keep your thoughts, advertising and opinion to yourself. Just from one smart telco rep to dumb one

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920 Someone from NSW thinks vodafone is Full of failure! at 18 Dec 2010 10:47:43 PM
My phone has a number of dead zones throughout my tiny apartment, often while using 3g I will not get phone calls at all, calls drop out, messages take hours to send and receive. Service is just crap... Loads of free services are offered by vodafone, such a shame that they are worth what we pay for them...

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919 Someone from VIC thinks vodafone is worst network on the earth at 18 Dec 2010 10:37:07 PM
I have been using Vodafone from more than 6months. I live at one of the hottest places of Melbourne city. There is hardly one point of signal outside the house and absolutely no signal in the house. Call always drops in the mid of the conversation and have to forget about reconnecting. I am also facing the frequent connection error problem. I have been told by the customer service representative that there might be some problem with the sim card; please replace the sim card which has got the more signal reception power. When I have personally gone to the Vodafone store, they said there are no sim cards which have got the more signal reception power. They have simply given me the same sim card and I am still facing the same problem. Clearly indicates that there is no coordination between them. That Customer service is the worst; we have to leave the phone on for hours together for our turn to talk to the customer service representative. Some times mobile battery might get flat before we get our turn. They said they are in the progress of some technical improvement, but I have not seen any improvement from past 6months. Finally I would like to say that Vodafone is the worst network service I ever seen in my life.

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918 Someone from NSW thinks vodafone is at 18 Dec 2010 10:34:15 PM
ARE WE GOING TO GET A CREDIT ON OUR CONTRACTS> I THINK WE SHOULD HAVE A MASS ACTION NON PAYMENT OF ACCOUNTS

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917 Someone from NSW thinks vodafone is at 18 Dec 2010 10:32:23 PM
drops out all the time No help from LARA

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916 Someone from ACT thinks vodafone is at 18 Dec 2010 10:31:37 PM
no signal in Manly NSW

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915 Someone from NSW thinks vodafone is Shocking at 18 Dec 2010 10:25:21 PM
I joined Vodafone on a $99 a month unlimited plan. No contract, just put the sim in my old phone. Call drop outs, no service, on the phone for hours trying to get support. All the problems people report. I was with them for 3 weeks and could not bear it anymore. Move to Telstra. Yesterday I got a final bill from Vodafone for $186!!!!!!!!! I can't get through to customer service to find out how this three weeks of a $99 plan cost $186. Taking them to the TIO. 3 weeks of a terrible experience with Vodapone and the final insult is a $186 bill for three weeks on an unlimited $99 no contract deal. How is this possible? Thank God or whoever I did not sign up on a contract!!!!!!!!!!!

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914 Someone from NSW thinks vodafone is at 18 Dec 2010 10:23:12 PM
I can't receive or make calls! My phone is useless yet i still have to pay for the "service" provided each month.

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913 Someone from VIC thinks vodafone is Network drop out all the time.. at 18 Dec 2010 10:05:14 PM

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912 Someone from NSW thinks vodafone is In theory poor performance is hard to challenge... at 18 Dec 2010 09:48:14 PM
In mobile network or railway network even if service providers have performance commitments with Govt agency these companies use very simple trick to get away with poor service...law of averaging..the commitments are never made for peak time/peak location...for example uncongestion commitments are seldom made for a calculation period less then a day and for a location smaller then a suburb. So in theory there can be peak time chaos at a location but when averaged out over a longer period/ larger area the performance can still be justified as with in limits. Moreover the regulator depends on the honesty of data from service provider. To independently verify the performance specially of a mobile network is extremely expensive exercise.

A network provider may have contractual obligation to customer set at quite low limits but will generally provide quality only because of competition.This means if quality is poor he may not be able to get more customers but it may still be not in breach of existing customer contracts.

When it comes to mobile network. Radio waves by nature are never guaranteed to work all times. To prove that it is not an act of god but it is a poor network can be very difficult for a individual consumer pitched against organised professionals. Customers can be told it is their faulty handset. However service provider will know fault is at their end if many customer face problems.

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911 Someone from Somewhere else thinks vodafone is VF Aussie Network. at 18 Dec 2010 09:46:02 PM
While travelling in a sydney train. I met a guy who worked with vf contractor. He told me this...VF sub-contracts its network maintainance...(For those who don't know Optus & Telstra run their own network where as Vodafone network is run by contracting company) The working conditions and quality of staff was very poor and the place is under staffed. This company further hires contractor and for some reasons not many staff stays there for too long. This company is paid for each fault fixed...so the more faults the more this company makes...it is very hard to pin point in mobile network who was responsible to create fault in first place..The company does temp fix the fault comes again in new shape nd they make more money..bcos they are paid for each fault attended..Vodafone in Australia has business model to target low end cutomer and Business customer. When a business complains they install a cheap repeater at his premises to boost signal..but if business PPL are moving they can have poor coverage. The reason if you see full signal but can't call will be the network is overloaded nd has no capacity left to take call..The only good thing bout Vodafone is it is dirt cheap nd in 80% places it will work fine..If you are always moving nd you want no call drop at peak time/ congested area then Vodafone is not for you.
27 Dec 2010 11:20:11 AM: Telstra do not maintain their own network, nor do Optus, they all sub-contract it out - same as for pay TV installations.

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910 Someone from QLD thinks vodafone is Major fail at 18 Dec 2010 09:38:32 PM
Been with vodafone for about a year now and can't wait for my contract to finish. Keep getting that annoying "network lost" message ony phone...and I live in metro Brisbane for christ sake. Voice mail messages come through days after they were left. "3G" is slower than dial up most of the time. I don't even bother making calls in the CBD cos all u get is the busy signal\call failed message. Coverage drops out all the time round the city. Usless ba$tards.

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909 Someone from TAS thinks vodafone is It's Not Failing at 18 Dec 2010 09:34:21 PM
Maybe everyone on here should read their contracts! It does state that there can be drops in coverage, and guess what, you have agreed to the T&Cs! If you don't speak with Vodafone first or contact them via their webiste, the TIO can't do much until you speak with them first. Vodafone now does have a call back option, use it, and someone will call you back.
28 Dec 2010 08:09:06 PM: Obviously VF staff but ... hear hear :)

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908 Someone from NSW thinks vodafone is at 18 Dec 2010 09:30:59 PM
I feel the pain. l just logged a complaint on TIO. i encourage everyone to do the same. It is the only way vodafone will take notice.

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907 Someone from ACT thinks vodafone is Unbelievable at 18 Dec 2010 09:26:07 PM
Saigal from Sydney says my colleague was trying to call me and we were on the same floor at work n it went to my voicemail whilst I had full signal strength. Bizarre n ruthless.

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906 Someone from NSW thinks vodafone is Ruthless at 18 Dec 2010 09:22:38 PM
Saigal from Sydney says Dropped calls, no service even in 3G broadband zones, unresponsive Internet, always busy customer care number. Vodafone Hutchison is a bane to the customers n loss of money.

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905 Someone from VIC thinks vodafone is No longer my provider at 18 Dec 2010 09:22:35 PM
I was on Vodafone's 3G Mobile Broadband for a year and the speeds were extremely slow not much faster than dailup to be honest. Despite living in an area they assured was serviced by 3G.

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904 Someone from ACT thinks vodafone is Hi this is LARA! at 18 Dec 2010 08:59:24 PM
Mr Samuel said affected customers should first try to resolve the problem with Vodafone and then contact the Telecommunications Industry Ombudsman (TIO).
MR Samuel's ur Dreaming! they never answer Phones. it seems its only LARA in the house


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903 Someone from VIC thinks vodafone is EPIC FAIL at 18 Dec 2010 08:58:51 PM
Phone cuts out, sends multiple messages (which I am out of pocket for) poor reception and kept on hold for hours waiting to speak to people who cant even speak english. It is an absolute joke!!!!

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902 Someone from NSW thinks vodafone is Its 3G suits 3rd world ! at 18 Dec 2010 08:56:49 PM
Its 3G suits 3rd world !
fohe looses reciption and SOS calls only shows up half the time during the day and night.

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901 Someone from VIC thinks vodafone is EPIC FAIL at 18 Dec 2010 08:44:59 PM
Phone cuts out, sends multiple messages (which I am out of pocket for) poor reception and kept on hold for hours waiting to speak to people who cant even speak english. It is an absolute joke!!!!

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900 Someone from NSW thinks vodafone is No longer my provider at 18 Dec 2010 08:43:09 PM
Vodafone was not keeping up their end of the contract (to provide mobile service). I lodged a complaint with the TIO listing all of my attempts to communicate with the muppets at the call centre and the fobbing off tactics I got back. Got a call from Vodafond the next week saying they would release me from my contract. Don't put up with crap service - lodge a complaint and get out of your contract and move to another carrier!!

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899 Someone from VIC thinks vodafone is Useless regional coverage at 18 Dec 2010 08:34:34 PM
I've had bad Vodafone coverage in central Melbourne. Drives me crazy when it says "can't connect to server"! And recently I travelled through regional Victoria and for 9/10 days I had no mobile coverage while my friends on other networks had no problem. Useless! Can't wait for my contract to finish.

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898 Someone from WA thinks vodafone is Poor reception in East Cannington at 18 Dec 2010 08:26:29 PM
I have been a Loyal customer of vodafone for last 6 years . Paying $1200 each year but what do i get in return ? Poor reception and dropped calls . Cant stand any more. I do not have any reception inside my house and i have to go out to receive a call or make a phone call. Seriously Vodafone pull up your socks and put more network tower or i am going with telstra.
21 Dec 2010 04:16:39 PM: My advice would be pay a few more dollars.. rather than hope they install more towers?!
27 Dec 2010 06:49:46 AM: Optus is actually better than Telstra in WA I've found (I have phones signed to both networks).

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897 Someone from NSW thinks vodafone is Late voice messages, text messages, calls dropping out and SLOW 3G at 18 Dec 2010 08:22:27 PM
Well, my problem is for both my wife and I. I actually went to Telstra and got a new number as I can't cancel my contract and at least didn't want to pay the remaining 9 months in one lump sum. I got offered 1 month credit.
I travel with my Vodafone iPhone 3GS and Telstra HTC Desire and the difference is unbelievable. I can be on the train trying to read news.com.au and it can take several minutes for vodafone to download but Telstra is very quick. When at home both phones perform well with wifi. I receive voice messages / text messages up to 5 days later. a Few months ago I phoned up and spoke to customer support about technical issues and had the following reply : "It could be due to the time difference between Sydney and Melbourne" I am not lying!!!
Can't wait to cancel all vodafone. NEVER AGAIN will I use them.
22 Dec 2010 07:54:00 PM: My Vodafone iPhone 3GS has rubbish reception but my partner's Vodafone HTC never has a problem. There might be something in the handset there.
22 Dec 2010 11:32:07 PM: The iPhone connects to the network differently to HTC. The reason the it's slow is because you got sucked into buying an iPhone, in other words, your fault.

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896 Someone from ACT thinks vodafone is LATE TXTS! at 18 Dec 2010 08:08:18 PM
I have to take out my sim and put it back in to receive txts.
Txts I send have been known to get to the recipient 4 hours later.
Every few days I am uncontactible, apparently my "Phone is in use or disconnected" yet I can still make phone calls fine.
Seriously VF, WHAT THE HELL? I just bought credit last week. When it expires in 2 months I'm changing, probably to Telstra or something reliable.

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895 Someone from NSW thinks vodafone is Reception at 18 Dec 2010 08:05:05 PM
I suspect Vodafail Online and Vodafail Retail are competing for sales sometimes, that's why if you bought your phone Online and try to ask for support in the retail shop, they tend to be un-cooperative. If that's the case, one has to ask Vodafail management on their business model which discourges overall customer support.

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894 Someone from VIC thinks vodafone is Cannot receive any calls at my work no reception at 18 Dec 2010 08:00:59 PM
I work in Clayton (Melbourne) about 20ks SE of Melb. I cannot receive any calls at all. Extremely frustrated with VF

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893 Someone from WA thinks vodafone is The reception is just rubbish which affects my daily contact for my businesd at 18 Dec 2010 07:35:04 PM
No one bloody listen to what i have to say. You go to the store to sort out they just act dumb not knowing the situation. One of the staff just said that its out of our control. Very sad and poor service

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892 Someone from NSW thinks vodafone is Failed miserably at 18 Dec 2010 07:32:15 PM
You have to wait 30 minutes easy over the phone before talking to them. I waited 45 minutes in one instance. The delivery address in their web form has some smart/dumb logic and does not allow more specific details be placed. As my work place street number is shared by 3 huge CBD building blocks, the first delivery was failed, interestingly I found this out only when I asked them and they have no intention to contact me for more address detail after the first failed delivery. Of the numerous queries over the phone, one operator asked for my contact number and said he'll follow it thru and call me, nothing happens after 2 work days and I have to call (and wait for over 30 minutes again) and to start my problem description again. While you are waiting over the phone, their recorded message sometimes said "you will be attended to shortly" but subsequently said "We are flat out...", so customers are not sure whether they are REALLY progessing in the queue or not. I worked in a service organisation where they are KPIs (Key Performance Indicators) for phone answering service, after a customer waited for 5 minutes, a yellow light blinks for attention, after 10 minutes, a red signal with a noise will be triggered in the call centre so someone (either the supervisor or the manager has to answer the call), I guess this simple customer service mentality was definitely not in Vodafail management's mind, they would probably be spending more energy on where to secure cheaper labour cost of operators over the other side of the globe.

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891 Someone from NSW thinks vodafone is Uber at 18 Dec 2010 07:25:23 PM
I just love getting URGENT voicemails from people about a day late because my phone failed to ring when they called my phone! (with full bars mind you!). Hello telstra, I'm migrating all my business mobiles next week! B

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890 Someone from NSW thinks vodafone is very poor at 18 Dec 2010 07:22:00 PM
Been in Coffs Harbour all week for a break. Near next to no coverage any where,No 3g at all.can't even text message

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889 Someone from NSW thinks vodafone is Poor at 18 Dec 2010 07:21:55 PM
Tried for 5 days half an hour each day to contact them and get my sim working.No luck so gave up.Also no wireless broadband network at peak times available.Once they get your money your just a piece of crap.

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888 Someone from NSW thinks vodafone is MUCH FAIL at 18 Dec 2010 07:10:02 PM
I started experiencing issues with the vodafone network several months ago, and every time I made a call to the customer support, they said either there were no issues or said they were "upgrading" the network.

Now it's just getting worse, really bad in the last 2 months. Calls to my family and work keep dropping out. Can't make a connection to get my work and personal emails. What am I paying $80 a month for again? . . . .

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887 Someone from NSW thinks vodafone is Mega fail at 18 Dec 2010 07:09:42 PM
Sick and tired of having calls drop out 2 - 3 - 4 times a phone call. I tang to complain and hey offered me a month free.who cares? A month free of what? I can't rely on my phone for work cos it's service is so intermittent I use a standby phone with telstra I can rely upon. And why is it that call connect, a paid service, can be answered in under 30 secs by an Aussie who cannhelp you, but need a service call a out a bill or to complain AGAIN, and you have to wait 1 hour to get through to India. Not happy Jan. I just want out of my contract so I can be with a provider that actually offers phone service all the time, not just at random

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886 Someone from NSW thinks vodafone is Miserably at 18 Dec 2010 07:04:46 PM
Already in mess, hopefully wouldn't get worse.

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885 Someone from ACT thinks vodafone is fail. at 18 Dec 2010 07:04:19 PM
wat the!!! I was thinking my N900 failed but really its Vodaphone. For the last week or so, my connecton has been "Up the creek" I cant believe this crap. I was willing to forget about the slow slow internet connection, but now its failing on basic comms. Common on vodaphone. This is it when my plan is over bye bye.

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884 Someone from VIC thinks vodafone is pathetic at 18 Dec 2010 06:47:44 PM
How can you get congestion causing call dropouts and inability to dial out in the middle of Melbourne on a so called "Tier one" telco? I couldn't even call for an ambulance if i needed to. On top of the voicemail delayed delivery "feature" , constant drop outs and the blackspots this really shows how poor the network has become. 3rd world mobile networks perform better.
21 Dec 2010 03:20:33 PM: 112 is an emergency number that you can call and it will find the closest network tower and use it, no matter the company.

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883 Someone from NSW thinks vodafone is You've got mail, not at 18 Dec 2010 06:44:09 PM
Here I'm thinking I have a fault with my phone, but after looking through this site it may not be the case. Here's my story.

December 1 I was able to receive emails on my Nokia E65, come the 2nd of December I can no longer receive email. I've not changed anything. If I try to re-create my email set-up all I get is a message, "unable to connect to server".

I have about 7 months to go on my contract with Vodafone, I'll definitely be changing providers - plus I'm looking at dumping my crap Nokia - but that's a story for another site.

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882 Someone from NSW thinks vodafone is I dream of having speeds as fast as dial up! at 18 Dec 2010 06:28:06 PM
Bought an iPhone 4 approx 2 months ago and switched to Vodafone, they were cheaper than others but a main motivation was that they have Internet tethering meaning I can connect my phone to my laptop and use it as a modem, I wanted to with optus but they didn't have Internet tethering. Well the Internet whether tethering or just using it on the phone I dreadful I usually try and load up a page then do some housework then intermittently come back to see if the page has loaded,the quickest it ever is is about a minute but usually much much longer, and even if it loads after a minute then the next page takes 5 mins, then maybe the next page takes 1 min and you get false hope again, then the next takes 10 mins! Sometimes it doesnt work at all even though i often have 3 bars. Even at it's fastest (which is rare) it's usually at least 30 secs to a min. It's fine if I am in the apple store using their wireless so can't be an iPhone prob, must be Vodafone. I don't remember even dial up being this bad. Even if I could get out of this contract not sure if anyone else Internet tethers.

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881 Someone from NSW thinks vodafone is Absolute Fail at 18 Dec 2010 06:28:00 PM
Network dropout 2 to 5 times a day, and minimal 3G reception ever! (For months now!)

FFS Vodafone.

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880 Someone from NSW thinks vodafone is Crap at 18 Dec 2010 06:06:26 PM
Vodafone you never take my calls, and when i try and make calls it drops out every 2 mins. You ain't fooling anyone. I HATE Telstra, but they would get my business based on network coverage. Pick of a BAD bunch.

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879 Someone from NSW thinks vodafone is Drop Kick- Drop Out! at 18 Dec 2010 06:01:49 PM
My wireless Internet keeps on dropping out - there is a consistent drop out pattern as they squeeze the network. As I have a 2 year contract have been told by Vodafone I cannot get out of it. They have no Australian voice on these issues - help line is always in India or similar and very hard to get any sense out of them. I will move to another provider as soon as I can.

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878 Someone from VIC thinks vodafone is the worst customer service I have ever received at 18 Dec 2010 05:59:33 PM
For the Last two years I have been on a contract with Vodafone, paying 79 dollars a month for a phone that broke (was not at fault) however my insurance did not cover the breakage, despite paying extra insurance for precisely this possible eventuality. I decided to remain with vodafone despite weird data black holes and shoddy phone call connectivity, as This is my partners service provider and it works out a lot cheaper.I recently entered the last three months of my contract, at which point Vodafone will replace your handset and start a new contract. I went into the store on Friday only to discover that the handset that I want is only available to order over the phone. Today I spent over four hours on Hold and being misdirected to various departments, when all I want to do is Purchase a new service with them, and when the phone call was actually connected the call failed.
I'm waiting for my contract to expire and then moving to another service provider.

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877 Someone from NSW thinks vodafone is an evil corporation which must die at 18 Dec 2010 05:59:00 PM
People, there are so many of us! Vodaphone (and 3) are raking in the $$$ from us hapless victims locked into their bullshit contracts. What are we paying for? A contract means you agree to pay a certain amount for a particular service. It works both ways. Both parties have to come to the party! I don't understand why so many on here seem resigned to sticking it out til the end of their contracts! Vodaphone have broken the deal. Contract over!

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876 Someone from NSW thinks vodafone is so bad I left at 18 Dec 2010 05:48:56 PM
I moved to Sydney, and the network was so unusable as to really mess with my life. I couldn't SMS my wife to arrange to meet her somewhere, because it might take 24-36 hours to get through. On weekends, it was pointless even trying to make phone calls; They wouldn't go through half the time. The internet on my phone was slow as to be unusable. I eventually moved to Telstra, and have since been relieved to use a phone network that ACTUALLY WORKS reliably.

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875 Someone from ACT thinks vodafone is online account is fked up at 18 Dec 2010 05:37:58 PM
i paid my bill on the 12th and it still shows i have not paid
so i rang then and after 2 1/2hrs was told its a glitch don't worry about it.

i wont because i have my receipt for payment fool.

Its a joke that they can not even get their online system running properly
(when you can actually log on )

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874 Someone from NSW thinks vodafone is D F CREW COMPLAINT at 18 Dec 2010 05:33:55 PM
Vodapone snuck into my room last night and told me he loved me. Then he touched me in the naughty :-(
No I don't need help peeing, I cant do by myself see

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873 Someone from NSW thinks vodafone is took a dive when it acquired 3 at 18 Dec 2010 05:33:27 PM
What a shame. Any reputation they had previously has just become as bad as 3's shoddy reputation.
The service is so bad.
Consumers have a right to be angry - when you pay for a service, the service promised should be provided.
Phone calls that drop out and data usage fail is not acceptable.
Vodafone has a lot to answer for and I suspect the consumers want not only answers but also some kind of fair compensation for their losses.

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872 Someone from ACT thinks vodafone is losing it's reputation FAST at 18 Dec 2010 05:29:52 PM
I give up trying to use the internet, even though I pay for it in my plan. It takes so long to load and often there is no connection whatsoever. This network has taken a serious dive. Way to lose your customer base, fast.

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871 Someone from NSW thinks vodafone is at 18 Dec 2010 05:27:41 PM
My phone calls have been dropping out for months. People have been unable to get through to me, despite my phone showing full service... My voicemails take up to 48 hours to show. WORST SERVICE. If they don't fix soon I will be changing to a different network.

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870 Someone from NSW thinks vodafone is massive fail at 18 Dec 2010 05:27:11 PM
Just wanted to reiterate the negative comments on this website. The net is completely non-existent, I can hardly connect anywhere. I've given up trying to load pages, because it just never connects.

Also my text messages have regularly arrived around 12 hours late - very bad for emergency situations.

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869 Someone from NSW thinks vodafone is a total ripoff !!! at 18 Dec 2010 05:24:53 PM
i'm in the process of porting out 40 business mobiles from VHA to Optus & they are doing me a really good deal as well. goodbye Vodafail - hope YOUR business goes bust like mine would have using Vodafail for my comms.

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868 Someone from NSW thinks vodafone is Mega Fail at 18 Dec 2010 05:17:57 PM
The net is never accessible; the 3G network is woeful and drains the hell out of my battery because it can never be found; sending text messages fails... often; calls drop out all the time, worse than a decade ago when we all had bricks; Oh yeah, I'm on a $120+ a month plan, so maybe I was expecting too much?

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867 Someone from NSW thinks vodafone is Fail. at 18 Dec 2010 05:16:37 PM
Hi guys I work for a telco ( not voda ) and must say that 70% of new customers that join our network come from vodafone. I hear all the complaints and stories about why ( customers point of view) vodafone is a "fail". Vodafone is the biggest telco in the world - this may be a major reason on my the network has gone downhill. They know that customers will
Sign up with them because it is a household name - they know they won't have trouble getting customers and profit- so they focus less on there customer service, and the voda service and network
Itself. If u haven't noticed 3 and voda have come together recently. I have seen numerous stores being shut down. (cost cutting) as well as not upgrading there network to the ever growing mass use of mobile phones. At the end of the day, it's about being confident that you can make a call when you need to - not about saving a few dollars a month. I'll stay in touch.

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866 Someone from VIC thinks vodafone is I love error msgs at 18 Dec 2010 05:03:45 PM
Could not activate cellular network error messages whilst trying to use the internet after seeing that I had 3G reception for 8 seconds, even if it was one bar makes me so farking mad.

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865 Someone from NSW thinks vodafone is not what it used to be at 18 Dec 2010 05:02:18 PM
i've been with vodafone for over 10 years and really liked it.... up until a couple of months ago.
The service has been terrible lately and getting data to work has been rare.
I hope they fix it because i've been with Optus before and hate their customer service, I really dont want to give Telstra any money either!

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863 Someone from NSW thinks vodafone is Major f@&$ing fail at 18 Dec 2010 04:59:49 PM
Can't make call from home

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861 Someone from NSW thinks vodafone is Didn't buy a plan that came with reception. at 18 Dec 2010 04:53:52 PM
I was a moderately happy Optus customer, the phone worked perfectly the people not so well. But I moved to Vodafone when I got an iPhone 4. Since then I rarely get a signal and most of the times my phone says it has reception it is a lie. I will receive mutliple missed calls and messages all of a sudden when my phone stumbles upon a pocket of reception.

So I lodged a complaint and so far I have only had automated responses.




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860 Someone from NSW thinks vodafone is It all started with Voda buying 3. at 18 Dec 2010 04:20:00 PM
I was a happy Optus customer. My sister lobbied me and most of my family onto Voda for the free time. First 6 months were good, but it has progressively become worse, particularly since 3 share the same network ( I think they used to use Telstras network). I have 10 months left on this contract, which I intend to honour, but will be leaving it on day 1 of the contract ending.

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859 Someone from QLD thinks vodafone is quite at 18 Dec 2010 04:12:24 PM
Wouldn't it be very good to have a website like this for all telcos. I doubt they would ever read it or worry about customer feedback, but at least we would know that we were not alone in getting treated like dirt by the telco's.

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858 Someone from QLD thinks vodafone is a bit of a worry at 18 Dec 2010 04:11:09 PM
my concern with all this is that there are current plans for Vodafone and 3 to merge. Some months ago 3% all of its customer service to Manila and immediately the bum dropped out of the service levels and as a businessman running my entire operation on three Mobile it scares the beJesus out of me in terms of ongoing connectivity. Problematically, I think that like all telcos, service is the very last thing they worry about.

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857 Someone from NSW thinks vodafone is extreme at 18 Dec 2010 04:09:42 PM
stuck with vodafone wireless internet that drops out more than it has internet

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856 Someone from NSW thinks vodafone is Idiots at 18 Dec 2010 03:40:40 PM
I keep getting recorded messages from vodafone trying to sell me shit. They can't even afford to pay a telemarketer? Has anyone actually bought something like this?

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855 Someone from VIC thinks vodafone is Huge failure! at 18 Dec 2010 03:37:21 PM
I live in South Melbourne, running my business from home. I took out a $100 a month Plan to use for business purposes. Only to find my vodaphone is unusable from within the house. If someone rings my vodaphone I have to walk out into the street to talk, and even that is poor reception. An absolutely usless contract made with vodaphone at my expense.

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