26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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13216 Someone from QLD thinks vodafone is at 21 Jan 2011 06:57:18 AM
I have noticed that over the last 6 months I have had very poor network coverage on my Vodafone mobile. I have noticed that when my phone uses 3G for reception it fails 90% of the time, although if it drops back to 2G I seem to have no problems.I have been with Vodafone for well over 10 years and the network coverage has decreased in that time by at least 40%. I also suffer from sudden drop outs as well but had put that down to me using a Nokia "Smart Phone" (N97), but surely Vodaphone can't blame it on every mobile phone on the market.

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13215 Someone from ACT thinks vodafone is My Iphone never has any service ... FAIL! at 21 Jan 2011 06:56:50 AM
i pay $89.00 a month and i can never touch my interet ill be in a 3G area and my interent tells me im not in a 3G range i pay a fair bit of money and i caint even use the stuff i have. Its not my iphone as ive sent it back and am still havin the same problem!

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13214 Someone from VIC thinks vodafone is always failing in every area at 21 Jan 2011 06:56:37 AM
I have constantly had drop outs, i can be sitting on my couch in the same position and the service works then drops out I live in suburbia with lots of towers around I just don't understand why it happens & only when i've been with Vodafone. When i use phone banking and i type in my card details for some reason the numbers don't work, when i called Vodafone to ask why this happens the answer was " your signal must have changed towers and it's not one of ours so it won't recognise what numbers you are pressing". That for me is the biggest inconveinience as i then can't transfer any money to my account!!! My phone is on a cap contract and i noticed there was data being used at 2am and odd hours typically when i KNOW i was asleep and when i questioned Vodafone about what it was hey said "what does it matter your not going over you cap" I demanded to know what was this data being used and it turned out my phone had been automatically turning on my GPS part and trying to locate where i was. I asked for this automatice function to be turned which took a lot of convincing & they reluctantly did it. My gripe at the moment is they email they sent to all their customers stating no privacy had been breeched but my question is how can we trust them and then why is there a criminal investigation??? I want out of my contract with not having to pay any exit fees!
21 Jan 2011 06:59:43 AM: And i forgot to mention how delayed the messages are if i receive them at all & when i sent them it's the same thing!

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13213 Someone from NSW thinks vodafone is Very at 21 Jan 2011 06:56:29 AM
I was on an $80 monthly plan, and when Vodaphone didn't invoice me in the last months of 2009 I rang up to try and pay, but they kept saying that I must be in credit so there was no bill. However in January I was billed all at once for the previous 4 months. I had just been made redundant, so I was unable to address the accumulated bill until May when I got a new job. At this time the bill had accumulated to $1,000 so I call up to enter into a payment plan. No problem there until the debt recovery guy told me I would have to repay $1,800. I was told the additional $800 was my monthly plan invoices up until Sept 2010 (when the repayment schedule was to finish) and the paying out of the remainder of my contract.

So I paid off the $1,800 and transferred my number away from Vodafone.

Then the week before Christmas I was invoices $474. I called and asked what it was for and they said that this was paying out the contract. I said thats what the earlier $800 charge was and they said the $800 was mostly a 'penalty' and a 'fine' for not paying my original accumulated bill from the months they didn't invoice me.

They are a big company so you can't really argue with these indian debt collectors named darryl and steve so I just paid the $474 in Jan 2011. The end result is because they couldn't get their billing system functioning in 2009 I spent $2,300 and received no phone service in 2010.

I now pro-actively hate vodafone.

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13212 Someone from NSW thinks vodafone is pathetic at 21 Jan 2011 06:56:01 AM
In January 2010 I bought a Nokia 2730 from Coles Broadway that was locked to Vodaphone.
In September I went to Vodaphone (Broadway) and spent about an hour with 'Lauren' (staff) with a request that she unlock the phone as it was now 6 months later. She did not know how even though she spend a long time on the phone to their customer support.
She told me that I would receive an email with an unlocking code within 10 days.
Three weeks later when I did not hear from Vodaphone or receive an email I again went to Vodaphone (Broadway) and spoke to Amid and Michele.
They were on the phone with their customer support for an inordinately long time (well in excess of 1hour) and in the end the result was that I was told I would receive an email from Vodafone with an unlocking code.
About ten days later I received by email the 'unlocking code' but when I tried to unlock it, it being a simple excercise to do, the attempt was repeated failure.
In frustration I went back to Vodafone (Broadway) and spoke to Danny. By now this is 11/12/10.
He spent nearly 2 hours on the phone to customer support - I told him that I was not going to leave him unless an until he unlocked the phone. I told him of the history of my attempts so far.
The result was that I was AGAIN promised that I would receive an email with the unlocking code.
Apparantly this is the proceedure.

Well, it is now 21st January 2011 and I am still waiting for this unlocking code.

I have stopped using the Vodafone sim card. I have put the phone in a drawer and purchased another phone/card from a more reputable service provider.

When I go back to South Africa I will terminate my Vodafone internet service.
Vodafone is a dirty word as far as I am concerned.

V.Vasseleou

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13211 Someone from NSW thinks vodafone is pathetic at 21 Jan 2011 06:54:58 AM
In January 2010 I bought a Nokia 2730 from Coles Broadway that was locked to Vodaphone.
In September I went to Vodaphone (Broadway) and spent about an hour with 'Lauren' (staff) with a request that she unlock the phone as it was now 6 months later. She did not know how even though she spend a long time on the phone to their customer support.
She told me that I would receive an email with an unlocking code within 10 days.
Three weeks later when I did not hear from Vodaphone or receive an email I again went to Vodaphone (Broadway) and spoke to Amid and Michele.
They were on the phone with their customer support for an inordinately long time (well in excess of 1hour) and in the end the result was that I was told I would receive an email from Vodafone with an unlocking code.
About ten days later I received by email the 'unlocking code' but when I tried to unlock it, it being a simple excercise to do, the attempt was repeated failure.
In frustration I went back to Vodafone (Broadway) and spoke to Danny. By now this is 11/12/10.
He spent nearly 2 hours on the phone to customer support - I told him that I was not going to leave him unless an until he unlocked the phone. I told him of the history of my attempts so far.
The result was that I was AGAIN promised that I would receive an email with the unlocking code.
Apparantly this is the proceedure.

Well, it is now 21st January 2011 and I am still waiting for this unlocking code.

I have stopped using the Vodafone sim card. I have put the phone in a drawer and purchased another phone/card from a more reputable service provider.

When I go back to South Africa I will terminate my Vodafone internet service.
Vodafone is a dirty word as far as I am concerned.

V.Vasseleou
21 Jan 2011 07:01:06 AM: That sucks. If they are going to employ people at stores, make sure they know what they are talking about!!!!!!!!!!

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13210 Someone from NSW thinks vodafone is 8-10 at 21 Jan 2011 06:54:45 AM
Later part of last year I had calls drop out many times during conversations. The connection to internet wasnt that great also. Pretty disappointing when your on a contract!!!!!!!
21 Jan 2011 06:55:39 AM: actually I should say 5-10
21 Jan 2011 06:58:44 AM: Vodafone are up there with Telstra as being the worst telcos in Australia

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13209 Someone from QLD thinks vodafone is at 21 Jan 2011 06:54:07 AM
vodafone had typed my email address in their system incorecti had not been recieving my monthly statments for a mobile phone service and a 3g internet. i had called re. this with the response that next statment will be sent to email address correctly. to days later reciving a text message that i had to pay $300 in 24 hours or my services would be cut off.
not fair since they had not been sending me the bill!

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13208 Someone from VIC thinks vodafone is FAIL at 21 Jan 2011 06:52:12 AM
For me it has been calls not coming thru to my phone at all. It has been delayed receipt of text messages. Mainly it has been insanely slow data speeds or no data at all.
Has been happening for ages.
Call centre dramas in not being able to understand the people I am talking to.
Call centre dramas in have to have comments removed from my account that were liablist and lies.
Utterly disgustung.

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13207 Someone from QLD thinks vodafone is at 21 Jan 2011 06:51:42 AM
4 to 5 months ago i signed up for the mobile broadband internet with Vodafone, i have had nothing but crap service, bad coverage and don't get me started on the 3 hours i have spent on hold waiting to talk to someone.

I think Vodafone have a great marketing team which is a great success but the service, coverage and the genral product they offer to customers is very poor.


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13206 Someone from NSW thinks vodafone is Crap 3G network coverage at 21 Jan 2011 06:51:33 AM
This happens consistently, especially to me between Erskineville and Redfern inclusive. 3G always drops out which is unacceptable, as this is a city location, not the outback! A lot of the time, even in the CBD, it can take a very long time to use the internet, while other times it is fast.

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13205 Someone from NSW thinks vodafone is Ultimate Fail at 21 Jan 2011 06:50:46 AM
I've managed to get out of my mess but thought I should join your worthy effort regardless. I am still angered by the treatment I received at the hands of Vodafail. I had a prepaid cap with an unlocked phone. At the time I was a student and in a poor financial state, so having a prepaid account was beneficial for me. The idea being that when I used up all my credit, I could no longer send texts/make calls, thus controlling my spend. Except this didn't happen. I continued to use the phone, expecting like any normal prepaid user, for it to cut out once the credit ran out. Unfortunatly it kept going, putting me into a negative balance of about -$700. I didn't realise this until I recharged, only to find I still had a negative balance. I had to recharge AGAIN just to bring it up to a $0 balance. When I complained to vodafone they pulled the "there's something wrong with your Sim" crap. Willing to take it as a one-off problem with their system, I tried again but this time monitored the credit usage. When it got to $0, I sent another text and what do you know, another negative balance. When I again complained to vodafone, I was again brushed off. At that point I had to ask for another operator because I could not understand a single word the one I'd gotten (after a 55 min wait) was saying due to a heavily thick accent and a terrible quality VOIP line.

Throughout all of this I also experienced the delayed receipt of text messages problem. This made texting my partner (also on vodafone) extremely efficient, being that we both had texts delayed, in some cases up to 4 days. Again vodafail knew nothing of this.

After calling them every second or third day for 4 months, I gave up entirely and switched to Optus. I've had great success with them, particular their social media support team (via twitter), who have exemplary support, and for the most part less than an hour turn around time for problems.

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13204 Someone from NSW thinks vodafone is no coverage at all at 21 Jan 2011 06:49:26 AM
Hi what a great site. Well i was in a huge mess with Voda and i have gladly and finally changed networks, but it took me 2 weeks, of constant calling customer service with the phone cutting out/speaking with numerous cal assisants explaing my problem everytime. So i have no reception, couldnt make calls ever, no one could contact, phone would be on but saying it was switched off, no internet at all, message failing and the list goes on. I will happliy sign any petition against these guys. OH P.S i am still waiting for the return post bag from that so i can return my phone to them that way i wont get charged. Have i received the bag yet??... NO.
eerrr

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13203 Someone from VIC thinks vodafone is The network coverage from Vodaphone is shocking...... at 21 Jan 2011 06:49:04 AM
The network coverage from Vodaphone is shocking......If I call my phone just sitting next to it from another phone I would not get thorough. None of my friends can get me and they always end up leaving messages.....

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13202 Someone from NSW thinks vodafone is connection problem at 21 Jan 2011 06:48:14 AM
have to call twice to the same number to get connected

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13201 Someone from TAS thinks vodafone is Very Fail but very cheap at 21 Jan 2011 06:48:05 AM
Inconsistent/poor coverage that constantly fluctuates. Poor data performance. Dropped calls, messages not sending, messages delayed, calls not coming through. Was lied to about my coverage upon signing contract. The usual tripe.

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13200 Someone from QLD thinks vodafone is Disgraceful service and follow through at 21 Jan 2011 06:47:24 AM

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13199 Someone from QLD thinks vodafone is Disgusting Support at 21 Jan 2011 06:45:44 AM
As sent to Vodafone complaints email- I am appalled, I used to be proud to be with Vodafone. We had been with 3 which has now merged with Vodafone, we then came to Vodafone to get Apple Iphones. We have had our accounts for almost 3 months now and have not gotten a bill- I recieved an SMS telling me to go to online billing and 2 days later my wife and I both had our phones blocked. I have spent over an hour on the phone to different departments. in this time I have put through 2 payments of $200 to both accounts, after much difficulty in speaking to a real person regarding making a payment for my wife's account to remove the call barring which would take 2 to 3 hours... or so I was told by one of your consultants "Sylvester". I then spoke with Chanduk who is supposedly Sylvester's supervisor who tried to assist me with your AVA LVR whatever automated phone billing system... after 4 attempts he could not access it properly. I tried again 15 minutes later ( approximately 4.20pm QLD time). My wife got an SMS advising her they had tried calling at 6.50pm QLD time- she called them back at 7.15pm QLD time and has not been able to speak to a human voice, or remove the call barring. To think a major international company like Vodafone has no after hours support and only runs it's support network to Sydney/Melbourne time is disgusting... I would hate to be a Vodafone customer in Perth which would lose an extra 2 hours on us in QLD. My frustration is compounded by the fact I finally got through to someone at 7.57pm QLD time to your business support number.... I spoke to a real person who in turn after my frustrated explanation put me on hold- I specifically said to him " if you put me on hold to transfer me please make sure you put me on to a real person" I type this at 8.15pm QLD time while I am still on hold.... what an absolute F$%king joke!!. You don't send bills and when I do pay the bills you still block my wife's phone service. The mobile coverage in our suburb is "erratic" at best and with this sort of customer support (or lack of) makes me wonder what the media would think after your recent negative publicity.
I would appreciate a full apology to my wife for the lack of service, and I should also send an invoice for 2 hours of my time and frustration that I have spent attempting to speak rationally to an AUSTRALIAN BASED VODAFONE CUSTOMER SUPPORT REPRESENTATIVE..

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13198 Someone from SA thinks vodafone is Shitty Service at 21 Jan 2011 06:45:05 AM
the sad ting is Vodafone offers the best pre paid packages between all the services i have ever been with! but in the town i live in we dont get any service!!

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13197 Someone from QLD thinks vodafone is Disgusting Support at 21 Jan 2011 06:44:48 AM
As sent to Vodafone customer complaints email-
I am appalled, I used to be proud to be with Vodafone. We had been with 3 which has now merged with Vodafone, we then came to Vodafone to get Apple Iphones. We have had our accounts for almost 3 months now and have not gotten a bill- I recieved an SMS telling me to go to online billing and 2 days later my wife and I both had our phones blocked. I have spent over an hour on the phone to different departments. in this time I have put through 2 payments of $200 to both accounts, after much difficulty in speaking to a real person regarding making a payment for my wife's account to remove the call barring which would take 2 to 3 hours... or so I was told by one of your consultants "Sylvester". I then spoke with Chanduk who is supposedly Sylvester's supervisor who tried to assist me with your AVA LVR whatever automated phone billing system... after 4 attempts he could not access it properly. I tried again 15 minutes later ( approximately 4.20pm QLD time). My wife got an SMS advising her they had tried calling at 6.50pm QLD time- she called them back at 7.15pm QLD time and has not been able to speak to a human voice, or remove the call barring. To think a major international company like Vodafone has no after hours support and only runs it's support network to Sydney/Melbourne time is disgusting... I would hate to be a Vodafone customer in Perth which would lose an extra 2 hours on us in QLD. My frustration is compounded by the fact I finally got through to someone at 7.57pm QLD time to your business support number.... I spoke to a real person who in turn after my frustrated explanation put me on hold- I specifically said to him " if you put me on hold to transfer me please make sure you put me on to a real person" I type this at 8.15pm QLD time while I am still on hold.... what an absolute F$%king joke!!. You don't send bills and when I do pay the bills you still block my wife's phone service. The mobile coverage in our suburb is "erratic" at best and with this sort of customer support (or lack of) makes me wonder what the media would think after your recent negative publicity.
I would appreciate a full apology to my wife for the lack of service, and I should also send an invoice for 2 hours of my time and frustration that I have spent attempting to speak rationally to an AUSTRALIAN BASED VODAFONE CUSTOMER SUPPORT REPRESENTATIVE..

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13196 Someone from VIC thinks vodafone is at 21 Jan 2011 06:44:02 AM
Have been with 3/Vodafone for years and have continually put up with call drop outs being told that it was the surrounding hills or trees that could not guarantee the service. Some parts of my house show full signal strength where as taking two steps in any direction causes the call to drop out repeatedly. Almost every call my wife makes drops out and requires her to call back - no wonder she runs through her cap so quickly.

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13195 Someone from VIC thinks vodafone is uber-fail at 21 Jan 2011 06:43:57 AM

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13194 Someone from NSW thinks vodafone is Fix the problems Vodafone - It's a JOKE!! at 21 Jan 2011 06:43:52 AM
I live 3km from the Sydney CBD and have significant coverage issues. The phone is either in searching mode or 1 bar and have to be outside to receive and make calls and texts. It's ridiculous!!! Customer service is non existent. Even Vodafone stores that have to call Customer Service are on hold for extremely long periods of time. If stores can't get through for assistance what hope does the general public have in getting through. Fix the problems Vodafone.

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13192 Someone from QLD thinks vodafone is How can it possibly fail MORE? at 21 Jan 2011 06:40:41 AM
On our first bill, they charged us for our so called FREE wireless device - when i rang up and finally got through after being on hold for what seemed forever and passed to several different departments, they told me it was a once-off fee (but couldnt tell me what for), and that it wont happen again.
And to my amazement - there it was again on the second bill!!
I am still waiting on my credit to be returned for this as they cant seem to add it to my bill. This is just the minor issues we have with Vodafone. Dont even get me started on the coverage - cus apparently its MY computer that has a problem, and no reason why there isnt a coverage signal!
FAIL FAIL FAIL !!

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13191 Someone from NSW thinks vodafone is CRAP at 21 Jan 2011 06:39:43 AM
ABSOLUTELY CRAP INTERNET RECEPTION, LARA YOU ARE A PAIN IN THE ASS. YOU CANT DIRECT ANYONE TO THE CORRECT DEPARTMENT. IF LUCKILY YOU GET TO ANY DEPT THAT YOU THINK COULD HELP YOU, THEY CANT EVEN SPEAK ENGLISH PROPERLY. HOLD TIME TO TALK TO SOMEONE IS FAR TOO LONG.
21 Jan 2011 07:04:37 AM: at least she speaks clear english lol

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13190 Someone from QLD thinks vodafone is no 3g access at 21 Jan 2011 06:39:02 AM
I shut down my data on my phone prior to going overseas, since returning I have spent the last 6 weeks trying to get it re installed. I have been given a new sim card and re set my phone and have spent about 12 hours either on hold, re telling my story again and again or in the stores.

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13189 Someone from VIC thinks vodafone is Multiple Meassages at 21 Jan 2011 06:37:47 AM
Every time i send a text, it get's sent 3-4 times.....and don't get me started on coverage.... if you travel to Gippsland, might as well leave your phone at home..... teriible coverage.

We've switched back to Telstra

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13188 Someone from VIC thinks vodafone is Totally Fail at 21 Jan 2011 06:37:20 AM
Had no internet coverage at ALL for 3 and a half weeks in December. When it came back on its snails pace. Was out again for 3 days a couple of weeks ago. Now can't log onto net banking or anything because connection is too slow.

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13187 Someone from NSW thinks vodafone is 100000000000000% FAIL!!!!! at 21 Jan 2011 06:36:51 AM
For the past year and a half I have had network coverage problems ie: calls dropping out; no reception (generally in the heart of the Sydney cbd and at Sydney airport; message and voicemail delays or not receiving messages at all; long waits for up to and over 1hr to customer support only to be hung up on and then have to call again and wait yet another hour; no 3g signal; takes up to 10 minutes+ to log onto any website including Vodafail and these are just some of the issues I have faced.

When I first received the phone I took it back to nokia on 4 different occasions because I thought it was the phone, however I continued to have these problems and now for the past 6 months I have tried periodically to contact Vodafail regarding my ongoing problems.

Recently I had, had enough and went in to 4 different Vodafail stores to get some help as I was getting nowhere trying to call. On all occasions I was told by Vodafail staff... "we can't help you, call customer support" and despite my protests about the poor service and not being able to get through to Vodafail, the Vodafail in store staff would walk off and talk to others; talk between themselves whilst I tried to voice my concerns; or completely ignore me and walk out into the store room.

When I realised I was not going to get any sort of response from the useless in store staff I resorted back to calling the Vodafail customer support line. On Tuesday 11th Jan 2011 I had to make 3 calls to Vodafail all for and waited approx 45-1hr each as each time before I had my call answered and each time I got in contact with a Vodafail rep the line would mysteriously drop out. When I finally got through I spoke with a so called "customer service rep" who was more like a rude cleaner who stated "I can't help you and won't help you because that is not part of my job, call us back tomorrow for the right department". I then demanded to be put through to the Manager.

The manager of customer support in India who I could barely understand with the accent and also because of the bad reception had to call me back twice because the call dropped out whilst I was making my complaint. When I finally got to speak with her she informed me that the Vodafail Cancellation team will be calling me back the next day and will be releasing me from my contract immediately due to all the problems I am facing and the poor service I have received.

I received a call 3 days later from a technical support person at 7pm. The technical support person then stated they would not help me and would not put me through to cancellations and stated I would have to do their investigations before Vodafail will let me talk to the cancellations dept. I did their investigations whilst also contacting the TIO for support. I was informed by the tech support team that I would receive a result by the 18th Jan. I did not hear back from them until the 20th of Jan 2011 informing me that their investigation had revealed I had poor signal coverage.

Finally I got to speak with the cancellations department and after having to call back twice due to bad reception and call drop out and yet and hour wait each time this is what finally happened.

The cancellations department then tried to sell me everything under the sun and give me offers to keep me as a customer... I informed that staff member that I do not want any of the offers and all I wanted was for Vodafail to released me from my contract as promised and also as Vodafail have been in breach of the contract for the past year and a half in the way of poor service as well as the above mentioned problems.

I was then informed that I would need to pay my next bill and a cancellation fee and send my phone back to Vodafail before I can be released from my contract. I then informed Vodafail that this is unacceptable and I would be taking Vodafail to the ACCC and TIO and I would not be paying any bills or cancellation fees. After trying to negotiate with yet another useless Vodafail staff member who I could barely understand and was continuously making mistakes and putting me on hold I asked to be put through to a manager.

I then negotiated with the cancellations manager and had my previous bill waived and my next bill waived. I then was then also told I had to send the phone back so they could waive the cancellation fee. I decided I would send the phone back, because it wasn't worth the pain of trying to keep it. No to mention it is the worse phone I have ever had.. (also suggested by useless Vodafail staff)

I am now currently waiting for this package so I can send my phone back and was assured as soon as they receive the phone I will be out of my contract and will receive a confirmation letter of this with nothing further to pay.

As a Vodafail customer of 12 years I feel very ripped off and completely unappreciated.
1. because there is no loyalty and during this whole process I was being fobbed off and passed around to different Vodafail staff to try and get me to just go away.
2. because I am loosing out.. I have not been compensated in any way for this time wasted out of my life and money wasted. Not to mention even though I have been paying for the phone for a year and a half I still need to send it back which leaves me with nothing but a big whole in my pocket and an empty wallet with nothing to show for it.

I know I'm not the only one having these problems.... and so to anyone else out there reading my story... the best advice I can give you is don't let them push you around and push them to do something about the problems your facing... don't stop until they release you from your contract. If after contacting Vodafail a few times you get nowhere contact the TIO and the ACCC immediately!!!

Good luck!!!

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13185 Someone from VIC thinks vodafone is 80% at 21 Jan 2011 06:35:56 AM
I have joined on 2 year contract couple of months back and have problems right from the first day. Call drop outs and poor reception, I called the service number and have been advised that they are building more towers and the problem should be resolved in few weeks(2-3), so far no change, still the calls drop off

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13184 Someone from NSW thinks vodafone is EXTREMELY at 21 Jan 2011 06:35:52 AM
i never EVER have full reception on my iphone and when i get 3 bars its still just as fail with how slow everything takes to load sooo stupid wish i didnt have another year or more left on my contract!!!!

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13183 Someone from NSW thinks vodafone is No reception at 21 Jan 2011 06:35:43 AM
I had been a Vodafone pre paid customer for years. Then when i got married then need roaming on my phone and was advised that I had to sign up to a contract to do this. The day i signed up to the contract I have had nothing but problems... The roaming didn't not work in Tassie. And the train station I had been using for the last 10 years all of a sudden i could not make or receive calls or message yet my phone should full reception. Rang Vodafone and was told that there wasn't any service outages in the area... Then was stupidly told that I should go back to the train station and ring them from there on my mobile so they could look into... aaaahhhh the is NO RECEPTION....
If I wasn't locked into a contract I would be out of there

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13182 Someone from NSW thinks vodafone is Terrible network at 21 Jan 2011 06:34:54 AM
Dont get me started on vodafail's wireless broadband coverage. I had to use it a couple of times when I moved house and honestly 28.8k dialup would have been faster and more reliable. The way it works is you give vodafail $100 and they give you a usb device that you honestly may as well stick up your a** (it wont improve the reception but it wont make it any worse either..).

With regards to their mobile phone network, Ive never experienced anything like it. I was with Telstra for years and never had ANY issues. With vodafail Ive experienced continual dropouts, poor call quality & calls that wont connect (I tried 2 numbers the other day that have been around for years and got a message they werent connected! (later they were hmm..). Trying to get thru to vodafail support is a joke (I once got the option to leave my number and someone did actually call me back an hour later). Their wireless and mobile networks are archaic as is their support network. Welcome to the land of the dinosaurs....

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13180 Someone from NSW thinks vodafone is big fail at 21 Jan 2011 06:32:39 AM
Vodaphone charged me for downloading games that I didn't download. When I called to enquire (called 3 times over a period of a week), they transferred me from person to person (all of whom struggled to completely understand what I was saying) and refused to provide a refund. Nonetheless, it was promised that once they worked out whether or not there was a problem (as if I was lying), they would call me back and credit my next bill. This was in September 2009. I have not heard from them since.

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13179 Someone from VIC thinks vodafone is Fail to follow up unpaid bill at 21 Jan 2011 06:32:18 AM
Several times over the past few years, the Vodafone billing website has refused to accept my previously operational passwords, despite them remaining unchanged. After being finding myself locked out again, I was on hold for 27 minutes without being answered on 29/12/10. I logged an incident email immediately, in which I advised that I couldn't pay my overdue bill until they called me to instate my password. Apart from the initial auto reply, as of today (21/1/11), I still haven't had a response...and soon my next bill will be due. Maybe they don't want my money???

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13178 Someone from QLD thinks vodafone is Very disappointed at 21 Jan 2011 06:32:13 AM
We are a small business with a fleet of mobile phones currently with Vodafone. We originally signed up with 3 but when we did not have coverage from our home office, we were transferred over to Vodafone with the assurance by the Business Sales Rep that we wouldn't have coverage issues. The coverage did improve marginally, but all of our phones have constant drop outs, no service, delayed messages and generally very poor reception. We have had customers tell us when they eventually get us on the phone that they couldn't contact us and it wasn't diverting to message bank! Unfortunately, we signed up for 2 years so I very concerned about how much our business is going to suffer financially in the next 2 years.
I believe that there have been some major misrepresentations made by the Vodafone Sales Rep about the coverage and quality of the service. Definite breaches of the Trade Practices Act!!!

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13177 Someone from Somewhere else thinks vodafone is ROAR at 21 Jan 2011 06:30:37 AM
This is happening in New Zealand as well!

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13176 Someone from QLD thinks vodafone is dropped calls at 21 Jan 2011 06:30:36 AM
I never really thought that I had a problem until this news about Vodaphone surfaced. I hardly use my mobile, only in emergencies, or recently when I moved house. But my pain is similiar to others. My mobile would drop out constanty, requiring me to ring again,again and again, or my caller having to do the same.
As to retreiving my message on the 121 number, sometimes I would have to ring this number between 5-10 times in row just to get the message.

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13175 Someone from NSW thinks vodafone is 100/10 at 21 Jan 2011 06:30:07 AM
no matter where i am i get bad reception i can only get full bars rarley even when im near a mobile phone tower

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13174 Someone from NSW thinks vodafone is intermittent fail is the worst type of fail at 21 Jan 2011 06:30:00 AM
I've been a vodafone customer (3g mobile broadband only) for the last 3 years. I'm on my second 24 month contract now. I'm going to try and keep this succinct. I've had two main issues.

1) The intermittent failure of their online account system, making it difficult for me to check how much data I've used so I don't go over my 4GiB (then), or 6GiB (now) download quota. I documented situations where their website wouldn't load because of some internal network issue (I could load other websites just fine), and also explicit failures of their systems with errors from Apache's tomcat system being presented to me. The Vodafone Mobile Connect application for the Mac is extremely poorly implemented, recording download/upload for only a single session making it difficult to record total usage over a billing cycle. This culminated in my being charged $80 extra one month for going 300MiB over my quota. After at least 3 calls to them about the issues, I eventually got this charge reversed.

2) The second issue is more about network reliability. A bit of background first. Initially I used an expresscard HSDPA modem to connect using the Vodafone Mobile Connect software. As I found, this software is useless, and I eventually turned to the standard Apple interface for creating and using PPP connections. Anyway, during my first contract, I was plagued with disconnections, sometimes 5 times during an evening. This eventually got better, and the problem has now disappeared. The issue now is not disconnections, but simply dropouts. To me, it seems like it happens mostly in peak times, suggesting overloading of the router at the tower. I have a constant ping to google running while I'm connected so I can detect when these dropouts occur. When it happens, pings start to time out, and eventually some random amount of time (sometimes minutes) later, a huge succession of ping responses suddenly come back to me, and my connection becomes live again. Both of these issues are extremely annoying, because it stops me doing work at home that relies on having a working internet connection (e.g. remote ssh to my workplace)

The dropout issue still remains, and most evenings my internet connection is unreliable.

I have since signed up with Optus for an iPhone plan which comes with 2GiB of data quota. I'm very close to going down the path of cancelling my vodafone contract. The only thing stopping me is stories of hours on hold. I can confirm, along with everyone else, that Vodafone's customer support is lacking in many critical areas which I won't go into.

I hope this helps.

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13173 Someone from QLD thinks vodafone is 40% at 21 Jan 2011 06:29:33 AM
I just assumed that Vodafone, being a smaller telco, had less coverage and I just had to deal with it. I miss the days when I lived in New Zealand, where Telecom NZ let you dial a certain number so you could reconnect to a dropped call and get a minute free!!

I don't make lots of calls, but the calls I do make are mostly poor in quality, with people on the other end asking me to repeat a lot of things, or are unable to hear me well at all. It doesn't matter where I am; in the city, on the road, or at home. When people I talk to ask what carrier I'm with, I say Vodafone, which is invariably followed with, "Oh, I see", in an understanding, sympathetic tone. It's embarrassing sometimes.

TXT messages are rarely an issue, and I communicate mostly via that method, but I know I use txt's more that I would normally because I feel like making a call is just too painful if I'm worried about call quality when I'm calling a customer, for example. I'm only 6 months in business and I've been using pre-pay, but now I need to go on a plan due to pre-pay costing me the earth, and then some. I've delayed going on a plan purely due to concerns with being stuck in a 2 year contract and having rubbish service.

Since Vodafail came into existence, I've bee keeping an eye on quality issues and I can confidently say, there are two main issues for me. 3G internet can be slow to start and transfer a few kilobytes of data (I only check Gmail and my business mail), and call quality is mostly abysmal.

Thanks to the publicity surrounding Vodafail, I now know those issues are widespread and I assume I'm similar to many people in thinking those issues were symptomatic of not being with Telstra, or other larger telco.

I used to work in a call center for Telecom NZ, so I instinctively knew calling to complain would be a waste of breath and time as call centers and their staff are not set up to deal with such issues. Besides, the 45 minutes it took the last time I called Vodafone to sort out a simple roaming issue was an extremely painful 45 minutes of my life, so I rarely call Vodafone unless I have a really simplistic inquiry!

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13172 Someone from NSW thinks vodafone is Reception issues at 21 Jan 2011 06:28:02 AM
I just cannot believe how bad voda's service is. Can't get decent reception, phone drops out ALL THE TIME, can't use the 3G network, have to keep switching to the 2G network because it's all so overloaded sometimes on the 3G network I can't get service AT ALL to make or receive calls. Customer service is useless, it's just so so frustrating that a telco with such good plans is so crappy. What's the point in having all these awesome unlimited deals if you can't make calls or use the data you're given?!

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13171 Someone from NT thinks vodafone is Unreal at 21 Jan 2011 06:26:27 AM
My new Iphone when i bought it last year was faulty.I was asked to go nearby store fix it.The store person said to come back after a week.After a week i was told they will take the mobile but no loan mobiles will be given and not sure when the mobile will come back from repair. Vodafone has the worst network coverage and customer service. I am just waiting for my contract to finish and i'll get away from from this network. Luckily my phone was fixed by Apple because i was still covered by 1 year warranty.

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13170 Someone from QLD thinks vodafone is Really bad at 21 Jan 2011 06:26:19 AM
New customer on 24 month contract. Continual dropped calls. Having to stand in certain spots in the house to make or receive a call so I can actually hear the person. And the worst of all, delayed SMS messages that remain in the outbox and are not sent unless I physically resend. Reception can be shocking, can hardly hear what is being said so I am required to use loudspeaker. Thanks for this website.

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13169 Someone from NSW thinks vodafone is Poor Network Coverage at 21 Jan 2011 06:24:21 AM
We were just on holidays in Victoria - In Loch Sport & could only get coverage at the local pub or on a hill - Fellow Telstra users had coverage on the deck. I could cope with this but we had to go to Lilydale - a suburb of Melb for a wedding leaving our children with my mother in Lochsport. We had absolutely no coverage in Lilydale & had to get the message that our daughter had been stung by a jellyfish 3hours after the event through a friends Telstra mobile. NOT HAPPY AT ALL

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13168 Someone from NSW thinks vodafone is Billing nonsense at 21 Jan 2011 06:21:46 AM
I recently changed to the $45 infinite plan with vodafail and purchased a handset which is $37/mth. Today I got my first bill for the month, a total of $92. Ive managed to logon to the vodafail website (which I notice has actually been usable since all the recent bad publicity started) and for the life of me cant see where the extra $10 charge has come from. I can only assume its from voicemail retrieval but its pretty bad when you have to assume a charge is correct without any supporting billing documentation...I'll be moving my service back over to telstra come the end of my contract. These guys are just amateurs.

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13167 Someone from NSW thinks vodafone is at 21 Jan 2011 06:20:29 AM
My mobile internet have a very weak signal and was told i will have coverage around liverpool area. it disconnects every 2 minutes. how am i to use my internet? Im regretting.. I used to use optus. it was good. but i thought why not if i try vodaphone. argh!

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13166 Someone from QLD thinks vodafone is heaps bad at 21 Jan 2011 06:19:53 AM
My calls have over a lengthy period of time just dropped out or I have not been able to connect.

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13165 Someone from VIC thinks vodafone is no service at 21 Jan 2011 06:18:52 AM
Hi i've been with Vodafone since 1999 and i have noticed there service has been getting worse and worse!!! I live in Frankston witch they tell me is in the 3G aera, but i get very little coverage. It has got better for me since i got rid of the phone i got from Vodafone and brought a phone with Telsta running software in it!!!!! I'm with 3 as well with my USB internet and since Vodafone has joined with 3 my internet signal has got worse!!!! I has asked them many many times why is it so bad and they keep telling me there is nothing wrong!!! But i have never seen any Vodafone staff in my aera checking the service, so how would they now if it is good or bad!!!!!!!!!!
21 Jan 2011 08:42:38 AM: It's getting worse due to the explosion in demand for data services (internet, facebook, skype et al) which is consuming network bandwidth. Not defending it but all Telco's are behind the curve on this one and it will take a while for them to catch up.

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13164 Someone from ACT thinks vodafone is Extreme Fail at 21 Jan 2011 06:18:28 AM
I have constant call drop outs and I live in the Aussie capital WHAT THE? Its a running joke with family and friends, if my call drops out we have a plan where whoever rings in the first place rings back, otherwise we both try and ring back and then cant get through, but its that regular a problem that everyone knows and its been over the ladt 2 years. Also often in areas where I had recieption (once again note I live in a capital city) there is no reception. Have reported it to Vodafone, but according to them they dont have network issues and it must be my phone or sim card. Well the fact that it has happened on 5 phones and 3 sim cards blows that theory out of the water. So there seems nothing I can do but ring back when calls drop out or swear under my breath when suddenly I cant get reception in the Aussie capital in places that I could the day before. No Network Problems Vodafone???? Go figure????

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13163 Someone from QLD thinks vodafone is damn fail at 21 Jan 2011 06:18:23 AM
I want my money back for usb modem i bought from woolies and internet credit i bought online. reception of the onternet, drop internet and customer service is poor, very poor and couldn't fix the problem. the usb now is just useless and my money gone in the rubbish bin.... i'm sad..

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13162 Someone from NSW thinks vodafone is No coverage at 21 Jan 2011 06:17:26 AM
I use my Mobile as a Home Phone being a Pensioner, so rely on it to have coverage. I repeatedly do no get coverage and my calls come up as Call Failure, and even walking around the garden holding it in the air doesn't help. It is concerning as when I am ill and need to ring a neighbour and it doesn't work, it does raise the stress levels somewhat. I do all that the site says, e.g. changing sim cards and realise that it is not my phone at fault, just the Vodaphone coverage.

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13161 Someone from ACT thinks vodafone is Epic fail at 21 Jan 2011 06:16:58 AM
Has anyone heard back from the law firm yet? I posted my name number etc and they said someone will contact you. Just wondering if it's by email/phone and when.. I bet they didn't expect soo many people to sign up this fast, and I'm assuming they have people for us to speak to that's why it's taking awhile...

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13160 Someone from VIC thinks vodafone is High Bills at 21 Jan 2011 06:14:43 AM
I have been on a vodafone plan for the whole of 2010.I am on the $79 plan which never gets to be that exact amount.Every month i am paying as much as up to $700 dollar bills.I am not an excessive phone user as i have a home phone for all my other phone calls.Whenever i call they always tell me that i am talking to someone form India.How are queries to be resolved if the provider is based in India

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13159 Someone from QLD thinks vodafone is Pathetic at 21 Jan 2011 06:11:59 AM
Without going into hours of description, basically a disgrace. How the controlling bodies that govern these Telcos have not found out Vodaphone is beyond comprehension.. Makes you wonder who controls what!!!
Paul...

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13158 Someone from QLD thinks vodafone is billing details at 21 Jan 2011 06:11:58 AM
Was talked into changing from virgin to vodafone by an all phones sales person because of great deal plan. Took 4 days and 6 phone calls for phone to be activated. 2 months down the track still no bill so rang vodafone and they had sent it to a rental address of 8 years previous and was charging me late fees and fee for a paper bill. After a very frustrating half hour on phone with a vodafone person, I was relieved of the extra charges and told an email would come through with updated details and the correct bills and amounts to pay - 3 days later they arrived - not updated or amended. I then went into my account online and my billing address and details still had not been changed or updated. I am still very confused and worried as to how they had an address on record of 8 years previous when I have only ever used telstra and virgin phone companies and have had three other addresses since.

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13157 Someone from NSW thinks vodafone is pathetic at 21 Jan 2011 06:11:06 AM
havent been able to send or receive MMS for months, delayed sms, call drop outs. no service. just fed up with it. 55 minutes waiting to talk to customer service who after three return calls over 5 days still couldnt fix the problem.
Even the company I work work for are now getting out of their contract with Vodafone. my personal contract expires in one month. cant wait for that.
NEVER AGAIN VODAFDONE. This is appalling service. They have clearley failed to deliver their end of the contract.

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13156 Someone from NT thinks vodafone is Contract/reception at 21 Jan 2011 06:10:47 AM
I was with Vodafone, but after fighting with them for 6 months regarding my reception and coverage issues I contacted the communications ombodsman, it was solved within a week. They released me from my contract,I kept my handset and mobile number!
21 Jan 2011 07:02:40 AM: Great Idea...I think its the way Im going to go too since Ive had nothing resolved!

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13155 Someone from SA thinks vodafone is very at 21 Jan 2011 06:09:34 AM
i was garanteed that i would have servise in the area i work away in, no such luck told to reset settings and try again. tech support said i must have changed service provider on the setting? do they think i am dumb?? still trying to resolve issues

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13154 Someone from NSW thinks vodafone is reception & delayed voicemail at 21 Jan 2011 06:07:30 AM
having been with vodafone for over 15years its time to tick tock to my end of contract and go elsewhere! Actually may have been with them since they started! Too loyal and I've had enough! Reception no matter what phone Ive used has worsened as has retrieving my voicemail. customer service isnt any better, you ring and are held for an eternity then given suggestions that have no solution to your dilemma. Person to person customer service has gone downhill a million miles a minute as theyre all young..busy texting and chatting to friends while your standing there waiting to be noticed. Then its like you've interrupted their plans and are spoken to in a tone that deserves a slap! Reception is definately the worst.My husband is with Optus and he stands in the same spot I do and has full bars on his and I have drop out.(again regardless what phone Im using!) Friends with Telstra..same story, they have endless bars of reception ..I dont. Sick of it. Im done and Im leaving!
21 Jan 2011 06:13:55 AM: Vodafone havent been in australia for 15 years...
21 Jan 2011 06:19:07 AM: maybe? not sure but Ive been with them for as long as they've been here! Im pretty sure it was back in at least 1998!

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13153 Someone from NSW thinks vodafone is EPIC FAIL UPDATE at 21 Jan 2011 06:05:14 AM
FYI My Complaint below - I lodged this complaint approx 10-12 days ago - I also refered the matter to the TIO - Now My Wife and I have been approved to leave our contracts with 18 months to go with no termination fees - I told V I was going to the TIO and they didnt care - Made me get a new sim / do a so called investigation - during this process they called and said you can leave your contract at no cost -

Date of complaint: 12/01/2011 9:02:34 AM
Complaint: ONLINE ENTRY BY COMPLAINANT

Complaint Type: A telephone service
The complainant is the account holder
Member Name: Vodafone
Date of complaint: quite some time
Disputed Amount:
$
COMP CLAIMS:
n short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, no 3G and delayed voicemail & text messages)

everytime i ring wait for min of 45 min on hold then i expalinmy story - they transfer me between departments and each time im on hold any where up to 25 minutes.

Where I live in my local area I have NO coverage what so ever on my phone - at home my i-phone 3G sits in no service or searching. Any where I travel in my local arera nothing changes - Im a account manager and rely heavily on my phone - i can travel to a number of locations in newcastl;e and get NO COVERAGE - also i have a young family and expecting a baby - i can not go with out a phone
MEMBER'S RESPONSE:
My 1st call to vodafone being on hold for 1 hour - telling my story to customer service - they transfered me to techincal support - i waited 25 minutes to get to them and they had no idea why i was transferedc to them - so i had to explain my whole story again - They said to termoinate contract would cost $460 S I HAVE 8 MONTHS LEFT ON contract - Why should I pay for a service carrier to which im not getting any service for what Im paying for?? They toild me to go to a store and do a sim swap and credit 1 month bill - big deal $70... I attended a store swapped my sim and NOTHING Has chanGED - IT ALL STALL TATICS - they in struct me to check setting on my phone - turn it on / off - nothing has improved
RESOLUTION SOUGHT:
I can not go Any longer with out a phone - I want the provider to rescind my termination fee - allow me to change carriers ASAP and NOT PAY a termination fee. I want to port my phone number to the new carrier. At the time I signed this contract I paid $200 extra for the 32 gig 3g i-phone - I want to take this phone to my new carrier - Also I want vodafone to do the same for my wife who is A VODAFONE CUSTOMER in the exact same situation - wave her termination fees. I dont want to dealh vodafone


21 Jan 2011 06:15:31 AM: Apsolutely same problem here! They are getting worse to the extreme! Reception is my main problem as is retrieval of voice or sms's.They'l try and blame the phone or as you said.,.handball you to different departments and an hour +++ later..same boat you started in. TERRIBLE! I want OUT only I stupidly started another contract last august (before all this got worse) so Im counting down to OUT TIME! Id go to Optus or even Testra..as my husband has with his business and they have no issues and great customer service. They respond and your not on hold for over 1/2 hour. Goodluck
21 Jan 2011 07:21:43 AM: Escalate your complaints to the TIO - We are out of our contracts now free of charge....V will do a investigation into network - press hard you have no coverage and speak to management in contracts. you too will get out of your contracts !! Good Luck

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13151 Someone from NSW thinks vodafone is Extremely at 21 Jan 2011 06:04:51 AM
I have a phone that turns itself off, calls constantly drop out and some messages take over 12hrs to get to me. I went into the local dealer to have my phone repaired and I was told that because he had no loan phones, I would have to be without a phone, but I need it 24hrs for business, so that wasnt an option. I said I wanted to upgrade to a better phone, but he said I couldnt because I have a contract with them for the current phone I have. I now have to wait around 18 more painful months for the contract to finish before I can change to a much better phone company. There are even DAYS when the network goes down and when you call all you are told is pretty much, bad luck. I would never never never tell anyone to deal with Vodafone. Cant wait until I dont have to.

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13149 Someone from SA thinks vodafone is Very at 21 Jan 2011 06:02:42 AM
I have been a vodafone customer for almost 15 years, and in the last 6 or so weeks my service has been terrible.

My phone calls drop out, or do not connect, and my internet performance is almost useless.

Upon ringing Vodafone, I was sent through to technical support (after 20 minutes on hold) and was told to re-set my factory settings (which of course blew away all my cache and book marks). Did it resolve the issue, no.

Next, 32 minutes to Customer Support, who wanted to transfer me to technical support (another 20 minute wait). After requesting a call back, I am still yet to receive one, and have now logged a complain with the TIO.

What do I want? The network fixed in the next 2-4 weeks as my phone is part of my work. If not, to be released from my contract to join another carrier. Will I come back to Vodafone? of course, if they release me from my contract, then fix their network.


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13148 Someone from VIC thinks vodafone is Pathetic at 21 Jan 2011 05:59:13 AM
I have an iphone and always get sms & especially mms's days after people send them. Drop outs occur all the time at home in Werribee. Previously with Telstra - I should have stayed there but are now only 3 mths into a 2 year contract with Voda. Dont recommend them to anyone.

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13147 Someone from NSW thinks vodafone is No coverage at 21 Jan 2011 05:57:47 AM
We have bought 2 phones from Voda i DEcember 2010.. 1 prepaid, and 1 on contract.
On their website it shows my suburb has full coverage.
We have ZERO coverage.
I have called them, and with the usual wait times.. (one day 2 hours on hold with no call back option.)
They have admitted fault by letting us out of the contract, although i am still trying to get the prepaid unlocked free of charge.
It is pure false advertising, their service does not work in my area.

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13146 Someone from Somewhere else thinks vodafone is Major at 21 Jan 2011 05:54:13 AM
Being charged for spam txts to my phone that I did NOT subscribe for and being charged $52 a month for!!! Unfortunately I didn't go through my bill until 2 motnhs later so have $104 to pay for this rubbish. Smarmy female at call centre told me even though this is a known problem throughout Vodafone, that I was not just an isolated case, I would still have t pay for it!!! I told her I never subscribed to these horoscopes txts nor have ever used them, yet got them every week which I would just delete when they came through - never opened them. I was informed that I obviously did sign up to them and I'm telling her in no uncertain terms I never once hooked into any crap like that, nor asked to get it constantly therefore, I need to be credited the amount. The unhelpfulness, the smarmy attitude and at the end of waiting....'have a lovely day.' They told me this is a big problem....yet they told me I still have to pay it...WTF??? Seriously? I have since talked to a friend who is a Voda account manager who is getting out of the company as is sick of all the crap she puts up with and she is highly disgusted in how my issue was dealt. They inform me they don't do the 2212 horoscopes and I said I don't care who does it, It's Vodafone who sends me the bill so I take up the gripe with them. I am still so angry with this that it hasn't been resolved, they keep telling me its a service I obviously wanted (isn't the customer always right??), and basically insinuating I am lying. Had an absolute gutsful.
21 Jan 2011 08:52:17 AM: No, the customer isn't always right.
And carriers can see whether it was authorised by the handset in question.
24 Jan 2011 12:33:23 AM: No- a while back I heard the government was going to crack down on this heavily. Maybee they just decidede to commission another study into the feasibility of investigating regulating this practice.Anyone know?

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13144 Someone from QLD thinks vodafone is totally at 21 Jan 2011 05:53:46 AM
got a lap top plus internet on a 24 month plan, special promotion at the time, lap top hasnt worked for 5 months, cant get through to anyone on customer service, am put through to all differant depts, holding on for ever with each one, then eventually cut off, or left on hold (for over 40 mins last time!) The vodaphone shops deny that we got the lap top from them and said to take it back to the shop we got it from, 700 kms away!

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13143 Someone from NSW thinks vodafone is EXTREME at 21 Jan 2011 05:53:26 AM
called vodafone to enquire about iphone 4 that had been orded and was put on hold for 40 mins then told we had not paid last months bill when we had a reciept for the payment. they then put us on hold again for 1 hour while chasing confirmation of payment. finaly they say yes payment has been recieved but the main reason i called was to find out how my iphone 4 order was going. guess what they hang up!!!. why is it that vodafone are happy to take our money and offer a premium service but all they can give you is some third world country to answer any questions and then at the best of times 1 5 calls may speak good english or if you are real lucky even understand what you are calling about. we are paying for a service not a penalty.
VODAFONE you are wearing my patience very thin and i am thinking of taking my family's 7 phones to another carrier you dont offer what you promise.

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13139 Someone from QLD thinks vodafone is poor at 21 Jan 2011 05:52:07 AM
I have been with Vodafone for 10 year and on my last 2 upgrades I have had offeres of 6 months at half price from the 4th to the tenth month to keep me happy as a customer. The first time I never received them and after a lengthy 40minute session on the phone where I was told that the female that sold me the phone had not promised me anything only for me to tell them that the person who resigned me was actally a male. So they eventually agreed to reduce my next series of bills by the amount of 6 half months. Since then I have had service issues where my calls drop out and I have also resigned with them about 5 months ago and they have offered a similar 6 months at half price and it has not shown on my fourth and fifth month bills so here we go again. I have had text messages not get to clients regularly and some clients cannot text my phone as it fails every time. During the flooding in Brisbane I did not receive calls for 3 hours so I did not realise that most of my clients were not coming for fear of flooding. My text messages still randomly don't get to clients or I do not receive their texts and my calls drop out at an alarming rate especially vodafone to vodafone.

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13134 Someone from NSW thinks vodafone is Ordinary at best at 21 Jan 2011 05:49:14 AM
Lots of black spots where I get no reception, including the beach (a big wide open space right next to the Newcastle CBD). Delayed SMS and voicemail, up to a day. Very slow data speeds in most areas, I usually don't bother. Haven't had many calls dropped, but quite often I can't understand the user on the other end and vice versa. Hate calling customer service, they don't seem to give a rats. Can't wait to leave if I can't get out of my contract before it ends. I've complained through the facebook page as I'm not wasting MY time on hold for over an hour, I've had a response and am now waiting for more info. I don't know what they'll suggest next but I only have one option for me, I want out!!!
21 Jan 2011 06:08:14 AM: I feel your pain, how can any of the beaches around Newcastle have no service, I even have no service at Charlestown Square, how is that possible???? Feel the same as you, cant wait for my ordeal with vodafone to finish so I can leave them in my past!
21 Jan 2011 06:34:37 AM: Ring the TIO (1800 062 058) & lodge a complaint with them ~ thats what i did. I lodged a complaint with the TIO on Monday 17/01 & received a text from the vodafone resolutions team on Wednesday 19/01 informing me that "i have been released from my contract & i could port my number out from 19/01, also there is a letter with full details to follow." Good Luck

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13129 Someone from NSW thinks vodafone is at 21 Jan 2011 05:46:15 AM
I cannot wait for my contract to finish in June. Im absolutley disgusted with Vodafone's customer service and not to mention paying for a service im not quiet recieving. I have been a Vodafone customer for 12 years and still not getting customer satisfaction. Thanx for the longest relationship ive ever had but ur sooooo dumped :)

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13127 Someone from NSW thinks vodafone is high fail at 21 Jan 2011 05:44:35 AM
- there is no coverage inside our appartment and we need to go out onto the street to take calls. Eventually we got a land line, even though none of our friends have a land line (therefor most numbers we call are mobiles- much more expensive from a land line) so that once in a while we could take calls in the comfort of our own home.
- I signed a 24 month contract with Vodafone and got a Nokia N8. After a month and a half the hand set froze and became impossible to use. I sent it off to be repaired through Vodafone for two weeks. Less than 24 hours after i picked it up, same problem. I went back to the shop where I'd purchased the phone but the sales assistant refused to acknowledge my frustration, stating simply that we should resend the phone to be fixed. Meanwhile I'm having to reload my personal data on the phone each time it comes back from repairs. Also my cap includes internet access and there's no such thing on the replacement phones Vodafone is lending me.

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13126 Someone from QLD thinks vodafone is very fail at 21 Jan 2011 05:43:09 AM
Continuous drop outs, NO reception and delayed sms up to 12 hrs later is an absolute disgrace. I have had enough of these daily problems!

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13125 Someone from NSW thinks vodafone is at 21 Jan 2011 05:42:13 AM
My mobile won't work in my home office, but will work 10 metres away in my lounge room. VERY frustrating. When I get or make a call, I dare not walk around the house in case I get a dropped call.

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13124 Someone from NSW thinks vodafone is EXTREME FAIL at 21 Jan 2011 05:42:09 AM
- Have been given 3 phones from them on the same plan because each time the hardware is faulty.
- I send messages and the people i send them to don't receive them.. VERY frequently.
- I can't get reception in my apartment near sydney CBD.
- Due to the hardware fails I am reduced to using a $49 nokia i bought from woolworths which doesn't have internet capability.. yet despite having no internet or email capability I am still charged $40 per month for the privelege of using it. (where i had a no usage month with telstra they called to find out what was happening and fixed my issue)
- my first phone bill was $800, due to an error in their billing system.
- Calling I do not get to speak to somebody who can help me and trying to resolve the issue I was hung up on 4 times.
- My plan is up in February and I'm going to optus.

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13123 Someone from QLD thinks vodafone is Epic at 21 Jan 2011 05:41:37 AM
Contacted vodaphone after getting drop outs on calls after approx 1 min. Was told they would get back to me in 72 hours - 2 weeks later they called to say reception in Brisbane area was not good and I should probably replace my sim card as this could also be causing problem!!! C'mon vodaphone what do you take me for - an idiot!!!

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13121 Someone from NSW thinks vodafone is at 21 Jan 2011 05:38:33 AM
As well as constantly having to recharge my phone battery, not receiving calls at all, I have had 2 problems with 2 handsets. Firstly, the Sony Ericsson handset I have, on a 2 year contract is faulty (A common problem - it does not disconnect from numbers called, sometimes for 5 minutes and I am paying the bill) and Vodafone refuses to acknowledge responsibiity. if I send it back to Sony Ericsson they will not give me a replacement phone for weeks it will be gone. So I updated to an iPhone 3. I took out insurance with vodafone for the handset, had a problem with the Sim card holder. Vodafone tells me yes, they will fix it but there is a $150 excess on the Insurance. So I now have 2 handsets that are faulty!
What can I do to get a fair deal?

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13120 Someone from QLD thinks vodafone is vodapathetic at 21 Jan 2011 05:37:16 AM
Was with vodafone for a few years. Fed up with shoddy waiting times to talk to customer service and bad coverage, I transferred my number to Telstra. Changed my address with them for final bill. My mail was forwarded for 12months in July 2005 and another 3 in July 06. I cancelled in Sept 06 with Vodafone. For 4 months, they were texting me asking me to rejoin Vodafone with special offers, promotions. In Jan, 07 I opened a nasty letter from a collections co saying I had been defaulted and to pay $176.00. When I rang Vodafone for a please explain and asking why Vodafone had not taken any measure to ring my phone or text me if they could take the time to send me promotional texts and why my address had not been changed when I expressly told them the response was in a foreign accent "Madame, we cannot ring everybody" I was really pissed and tied numerous time with their collections co to have my default removed all to no avail. I got a letter from them stating I had paid but it was too late for my credit file! It has come up in any loan I have applied for an I have been knocked back by my own bank recently for a home loan as they said it was the Vodafone default. It's always Vodafone" my manager stated and shook her head. I rang PDR last year (their collections co)6 times in October. The issue is being looked at with our legal team madame. We will call you tomorrow" Each time no one has called! Another bank has approved our loan as they have seen the sense in my explanation which has always been extensive, emabarrassing and unecessary if they had just got their act together in the first place! They should be shut down. I'm a nurse, mum of four, have no other default ever on my file! They have caused me so much grief, I feel like suing! Vodafone is VODAPATHETIC! Thanks for listening and this great website. Louise.

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13119 Someone from NSW thinks vodafone is Very fail. 90% fail in fact. at 21 Jan 2011 05:36:59 AM
First of all, I hate Lara. I honestly pity the lady whose voice that is. She is the bane of my existence and I will rejoice the day she actually comprehends what I'm saying. I will have been with Vodafone for 10 years this year. The only reason I don't change now is because I figure that with such a long history I should be able to get top customer service from Vodafone. Alas, I still have to dance with Lara every time I need to sort out a problem and she never leads me to a real human or to the place I want to go. It's a labyrinth in there....

The recent network issues are also driving me insane. Approximately every 15-30 minutes a Network Settings window pops up on my iPhone screen (you know the one!). My network drops out and this delays voicemails, sms and generally fucks up my communication. This should not be happening on such a regular basis when I work in the SYDNEY CBD and live 10 minutes from the city. If I'm experiencing these issues I wonder how people in the suburbs or in the country manage.

This is ridiculous and after speaking to many other longtime Vodafone customers we're all experiencing the same problems. Vodafone, you obviously need to sort out these issues or at least start admitting to a problem here. You simply cannot keep pretending that everything is okay and training your staff to say that 'there is no problem'. There obviously is and you need to address it immediately.

I'd have far more patience with you if you just came out and said you had fucked up. None of this trying to pull the wool over our eyes, please. This is bullshit and bad customer service. We pay for your dinner dudes so you should try and keep us happy.
21 Jan 2011 07:30:11 AM: The length of time you stay with a provider does not mean a thing. The call center folk do not even have that information on hand, change providers.

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13118 Someone from NSW thinks vodafone is at 21 Jan 2011 05:36:51 AM
poor coverage, poor service, drop outs, etc etc ...never again will i sign up with vodafone !

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13117 Someone from Somewhere else thinks vodafone is Total Failures at 21 Jan 2011 05:33:26 AM
Poor customer care after I signed into a years contract they over billed me and when i called the service desk my calls we dropped and they never cared about my problem.

stink vodafone

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13116 Someone from VIC thinks vodafone is Total failure of every dept! at 21 Jan 2011 05:32:55 AM
There is light at the end of the tunnel, I have been through 3 months of hell with vodafone, people telling me they would call me back and didn't, supervisors being rude and sarcastic on the phones.....all the while having a phone that wouldn't work! After being advised by a consultant to buuy a new phone (because of course it was my phone that was the problem) and restarting the phone far too many times to count, waiting on the phone over an hour every single time I called, and I called a lot! ( think of all that time in my life hours and hours and hours wasted...I could have a degree in biochemistry now with all the time i wasted lol), I gave up!!! I rang the telecommunications ombusmen...the best thing I ever did. What vodafone had been saying they couldnt do for months they did in 2 days. I got out of my contract with no fees at all. YOU SHOULD NOT BE PAYING FOR A SERVCE THAT ISNT PROVIDING! when you signed that contract it wasnt just for you but for them also!! you agree to pay them, but they agree to provide you a service. They didnt provide me the service, then I WASN'T PAYING!
21 Jan 2011 05:35:17 AM: Can I add, I know telstra may see more expensive, but my phone has not dropped out since. telstra can be annoying, but if you want a phone that works and you can rely on TELSTRA all the way. Thankyou telstra for making my life better!!
21 Jan 2011 08:44:56 AM: Telstra has maintained network bandwidth to provide a better service by discouraging customers from signing up in the first place (their extortionate pricing). If you can afford Telstra's services then great but not everyone can.

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13115 Someone from NSW thinks vodafone is Very at 21 Jan 2011 05:29:26 AM
I called re: leaking of info and after being on hold for 10 mins finally got through to someone who said that there had been no leak although I advised him that Mr Nigel Dews of Vodafone had been on the 7pm Project and said that the most likely thing that had happened was that someone had passed on their password to someone else, I was again put on hold "for only 2 mins" while he "discussed" it with his mamanger. During this time that ended up being a further 10 mins the phone cut out. I then spent another 20 mins trying to get back through to someone and again was put on hold to talk to a manager who assured me again that there had been no leak when I again mentioned that Mr Dews had been on TV admitting guilt without saying guilty she promised that someone would look further in to the matter and that I would have a call back. This was over a week ago now and still no call. Oh, and don't even get me started on waiting on hold to talk to technical support...all I want to do is have call waiting set up on my phone due to a new sim card and I call, am on hold for 30 mins and end up having to hang up as I can't wait on the phone all day with kids!!!! One more thing (seems to be a lot of them) During November 2010 my family and I went to Sussex Inlet NSW with my in-laws....the entire time we stayed in this particular house we had very little coverage, after someone injuring themselves we tried to call home to advise other family members what had happened and out of 4 mobiles, all with Vodafone, we spent over 2 hours calling, hanging up, calling, hanging up DUE TO NO NETWORK COVERAGE until finally only ONE of us managed to get through! Thanks for setting this site up! Job well done!

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13114 Someone from NSW thinks vodafone is fail to the max at 21 Jan 2011 05:26:33 AM
I PAY $(99) unlimited cap my calls drop out willy nilly and i cant even access my net. ive tried to call em several times they cant even set up my voice mail after several attempts, they should be calling themselves vodajoke. been with them for 13 years and they where great till they joined with 3g

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13113 Someone from QLD thinks vodafone is Businss Phone No coverage at 21 Jan 2011 05:21:33 AM
I have 3 Vodafones. One phone has been with them for 10 years. Coverage has dropped in Ashmore Qld so that I can no longer get reception in parts of my home and no reception at all in my office at Loganholme.
We used to get good coverage.
So something is up and has been since begining of December.
I was told by Vodafone staff that an up grade was happening in Ashmore and would be fixed in 2 weeks. It is now nearly 7 weeks.

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13112 Someone from NSW thinks vodafone is incorrectly billed at 21 Jan 2011 05:18:36 AM
I was on the internet for 5 mins and they charged me $56.
I rang and complained but the customer service said they can't find anything wrong in there system and I should pay $56 for that 5 mins on the internet!!!!!


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13111 Someone from QLD thinks vodafone is at 21 Jan 2011 05:17:10 AM
i have a busines and my mobile does not work from my home which is in wakerley brisbane australia . i was not told this when i signed up even though my home address is on the contract .i estamate i loose about $1,000 a day when at home with lost busniess they dont care !!!!!!

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13109 Someone from QLD thinks vodafone is Vodacrap at 21 Jan 2011 05:16:29 AM
The blackspots throughout Brisbane are too numerous to mention. Complained to Vodaphone and all they did was send a computer generated response that meant shit to me. They need to be stopped!!! I am running a business and on the phone alot and it is costing me money. Class action is needed. If they can spend so much money is advertising and sponsorship surely they can spend some and fix their bloody coverage problems. I tell anyone I meet not to go near them

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13108 Someone from NSW thinks vodafone is VERY at 21 Jan 2011 05:15:03 AM
I am constantly being overcharged for games and other downloads. I do not download games or movies or anything else. I only use my phone to make calls and texting. I then have to call Vodafone every time I get my bill, taking time out of my day, usually put on hold for up to 45mins if not more and have to explain over and over again to somebody in India who generally cannot speak English properly only to have it all happen again when the next bill arrives.PLEASE HELP US DO SOMETHING.

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13107 Someone from NSW thinks vodafone is Fail fail fail at 21 Jan 2011 05:13:57 AM
Not me, but my 26yo daughter lives in Melbourne in the city and she has so many dropouts whilst trying to talk to me. Not only that but her phone goes into "roaming" believe it or not, in the middle of Melbourne City! As part of her contract Vodafone is supposed to text her when her cap is nearing the limit and they have failed twice to do this, resulting in a huuuuggee phone bill, for use in the middle of the city. She has managed to get Vodafail to reduce her bill slightly but not down to what it should be in the first place with the cap in place, and they will not acknowledge that they did the wrong thing, or even apologise but give her a discount for being a 'good' customer. Blah!

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13106 Someone from SA thinks vodafone is Nearly as bad as Telstra at 21 Jan 2011 05:12:03 AM
Recently moved business plans to Voda from Telstra after I couldn't take Telstra's lousy customer service any longer.

Paid the first Voda bill by BPay prior to due date and 1 week later get text messages on both phones saying if I don't pay straight away services will be suspended. First operator was helpful, 2nd had a snotty attitude and said it was for me to contact the bank and chase up payment. All the reference numbers were okay on my receipt and it was shown as leaving bank on day it was paid. I asked why I should be checking with my bank before Voda confirms it's not lost in their system somewhere? Answer was it was not received and therefore must be my bank's problem.

My bank very helpful and started trace which would be one week. Coincidentally 2nd call received by same operator that morning with same issue.

Reported this back to Voda and confirmed services would continue and no late payment fee (very generous considering it was early!) Two days later I get a text saying payment received late and blaming the Qld floods. Two billable work hours wasted on this.

If Voda has infrastructure in Qld involved in recieving BPay payments and there were interruptions to services, why did they not consider this before sending out threat to suspend and then waste 2 hours of my time?

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13105 Someone from ACT thinks vodafone is exactially that failed at 21 Jan 2011 05:11:38 AM
In a contract again, been with them for over 10 years and the service and reception in unaceptable. Phone not available, cannot call wife, even when she is next to me in an open area. Recently went to Sydney and phone not availalbe in the middle of the SCG? What the. Went to the store and they have no idea, will call them to see what i can do as this is unacceptable.

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13104 Someone from NSW thinks vodafone is at 21 Jan 2011 05:10:41 AM
I find it amusing that when I visited my Vodafone store the staff just looked at me as if here we go again. Trying to fix a multitude of problems when I finally get through to customer service I have to be transferred to 3 different call centre departments (after being on hold for ages or waiting for a callback which never comes. I have now switched to another telco and will cancel my contract if i can ever get in contact with them.
P.S what does "How fail is Vodafone?" mean?

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13102 Someone from NSW thinks vodafone is VodaCRAP !!! at 21 Jan 2011 05:04:48 AM
My name is Samantha and I have 2 $65 infinite cap plans with voda. The handset I received with the plans are iPhone 4. My experience with the reception issue is unbearable. Rang customer care was told to buy the cases from apple as it was the handsets fault, mind you that's not my problem anyway bought the cases and still crappy reception. Rand voda again and was told there is no problem with reception and got told to stop complaining which was very rude. I don't know what to do I don't want to pay for a service that I'm not receiving can someone please help or guide in the direction that I should go in as voda is not doing anything for me what so ever. My email is smlmr8189@gmail.com thanks heaps in advance

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13101 Someone from NSW thinks vodafone is big time at 21 Jan 2011 05:01:32 AM
Lara...what the hell you cannot pay a real person to talk to us? When you tell Lara to f ** off, she tell you, sorry i didnt get that, So you say again, F**off!! and again sorry i didnt get that, It end up me smaching the phone on the ground yelling <<and that you got it? bitch!>> end of story, end of vodafone, what the crap is that companie... voda, you suck big time!!!!

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13100 Someone from QLD thinks vodafone is Patchy reception everywhere at 21 Jan 2011 05:01:26 AM
We switched to Vodafone about 3 months ago in late 2010. Ever since then we've had terrible mobile service. At home in Windaroo the phone is usually either Searching or has one bar. At my sisters and parents houses we get no reception whatsoever. Driving the kids to school in Bethania we only get reception about half of the way. We often receive text messages several hours late.

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13099 Someone from NSW thinks vodafone is Improving???? at 21 Jan 2011 04:55:24 AM
Hi, I commented a while ago about the terrible coverage I was getting from Vodafone. Since then my complaint has been upgraded with Vodafone and last Monday I received a call from them offering to terminate my contract (didn't even have to ask them)as I live in an "area of low coverage". I was advised to get a new provider and take my number with me, they would send a reply paid postage bag for me to send my phone back in and all fees would be waived! Looks like they are trying to get rid of all problem customers now, lucky for me.

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13098 Someone from VIC thinks vodafone is Bad but not as bad as Sony! at 21 Jan 2011 04:50:25 AM
Saw story about this site on today show and I thought I wish the maker of this site would do the same about Sony aust. I couldn't get a honest answer out of their customer service hotline for 8 months. Had faulty music system that I had repaird on there request 3 times and was never fixed by Sony . then over 30 phone calls over a month never could get a produceful answer out of them. Rang jb with proof of repairs and phone calls and they replaced system strait away in 1 call. Ooh I was livid at sony

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13097 Someone from NSW thinks vodafone is customer service at 21 Jan 2011 04:49:01 AM
I was with vodafone a couple of years ago, in 2008. I separated from my partner and was outside..I couldnt pay my bill, and in the past was paying always in advance. They cut my access payments over the internet,sent letters at my ex adress(she never gived them to me) and to finish, they destroyed my good record at VEDA ADVANTAGE. Since that, i couldnt made any credits. It poluted my life as recent as in 2010 when i tryed to purchase a car at Toyota.I had to pay vodafone the bill,$500 . They didnt contacted veda and i had to chase for hours for it..I ended up so frustrated that i didnt purchased the car..Also, i am a foreigner, and their accent is so poor that it doesnt make sense to call them,if only to get more frustrated than ever..
vodafone should compensate me for the damages they done to me,the lies they told me, the pain added to my divorce..the car i couldnt buy because of the record at Veda. Again,Vodafone, thank you for taking yoiur customer for idiots,thank you for ripping my life appart at a time when i didnt needed it. You made millions of profits and you still find ways to destroy the life of your consumers.. shame on you and all your collaborators from india..

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13096 Someone from NSW thinks vodafone is at 21 Jan 2011 04:47:41 AM
I'm not in a mess anymore. I didn't have reception at my work, which is in Rose Bay - not exactly in the outback. I also had so many dropouts it wasn't funny. So, 9 months ago I switched to Telstra and just paid Vodafone for 6 months while not using their service. I'd never go back to them - very disappointing.

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