26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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1417 Someone from NSW thinks vodafone is at 22 Dec 2010 05:18:20 PM
just got a bill for $49 and im on a $49cap, i am so angry at vodafone right now! how could they charge me like that! plus i recieve no calls when my phone is off!!!
i am mad!
22 Dec 2010 05:28:44 PM: Onoes, quick, call the Herald Sun and get an article written about it....
22 Dec 2010 05:29:47 PM: quick run into store and abuse the staff...that will fix you issue!!!
22 Dec 2010 08:28:55 PM: hahahaha
22 Dec 2010 09:36:48 PM: lmao dont u just hate it when they bill you correctly
27 Dec 2010 01:40:57 PM: Tat has happened to me too! And what about the fine itself? Mine only lasts 4 days before it goes flat and I have to recharge it. Useless.

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1416 Someone from TAS thinks vodafone is Hot! at 22 Dec 2010 05:14:20 PM
just signed up to vodafone! dont care about reception issues just amazed at how good looking the staff there are!
22 Dec 2010 05:20:01 PM: awesome, people are buying products on sex appeal. great message to our future generations. no wonder this world is messed up
22 Dec 2010 05:30:31 PM: amen!!
28 Dec 2010 07:46:50 PM: Spoken by two ugly ppl

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1413 Someone from VIC thinks vodafone is Substandard at 22 Dec 2010 04:57:09 PM
Having seen first hand at the transmission network Vodafone relies on to meet customer exptations, it's no wonder they are having all this trouble. The way the network was designed by Ericsson and having installed the rubbish they gave us...no wonder the network is just not performing....vote with your feet...walk away.

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1409 Someone from NSW thinks vodafone is Very Fail at 22 Dec 2010 03:10:15 PM
See below, feel free to copy and forward with your story to:-

1. Vodafone
2. TIO

Call received within 1 day of TIO being informed from a decision maker in Australia.


1. 2 Months Credit
2. Released from contract.

Good Luck

To whom it may concern,

I am severely disappointed in the level of service (or lack thereof) being provided from your network, and your customer service team. Your lack of network coverage in western Sydney, has been of an unsatisfactory level for the past two months. It has become so bad it has come to me writing this email.

I have spent most of the day attempting to get this issue resolved with your customer service team, however when I contacted your business call centre at 1400 hours on the 20th December 2010, your customer service personnel was unable to assist me due to computer issues. He could not call me back, and insisted I would have to make another call later in the day to sort it out.

I rang again around 1850 hours, and waited on hold for around 80 minutes, until your network lost reception and disconnected me.

I then rang again at 2120 hours and waited on hold for around 60 minutes until the call was answered, the customer service person told me he would put me on hold for 2 minutes and get back to me, another 83 minutes later another customer service person answered the phone, and then it dropped out.

The problems I am experiencing are continual call drop-outs covering most areas between Penrith, Blacktown, Castle Hill and Parramatta (the area my business operates in). On top of this the 3G connection enabling my email and internet access is also slower or non-existant from time to time and lagging of sms messages. These problems have been occurring for around the past 2 months, with no improvements. In attempt to see if the situation gets any better I have tried another sim card (on my account), and a different phone, and I still receive the same problems.

These problems have caused extreme inconvenience and have financially affected my business, through being non-contactable and getting sms messages too late, that a potential customer has sourced another company to conduct the repairs work.

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1408 Someone from NSW thinks vodafone is Poor at 22 Dec 2010 02:14:10 PM
I work in Pyrmont and I regularly get poor signal or no signal at all. Currently there is 1 bar and I have 3G. I often have no 3G or am Roaming. This is not just in the office, but also walking around to get lunch, etc.
22 Dec 2010 05:18:42 PM: Roaming???

Are you sure you have the right company?
27 Dec 2010 06:38:23 AM: I live in Pyrmont and we have virtually no service at home ever. Just appalling.

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1407 Someone from NSW thinks vodafone is i want Nigel Dews head at 22 Dec 2010 01:46:56 PM
I think Nigel Dews should resign. Your sorry is too little to late.
Your pathetic excuse that only a few people are suffering is just that, pathetic.
22 Dec 2010 05:47:30 PM: I think you should resign, your pathetic excuse is making people suffer, isn't it pathetic.
22 Dec 2010 08:32:11 PM: bit dramaticdont u think ?

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1406 Someone from NSW thinks vodafone is WTF? at 22 Dec 2010 01:16:50 PM
Enter the (wait for it).......Mumbai "Save Team" - it seems Vodafails "customer orientation" is moving further and further away from..."the customer." Who are they "saving" the customer or themselves?

Thanks Vodafail for sharing the name of your new team - it's made my day!!

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1405 Someone from NSW thinks vodafone is Sticking pins in eyes FAIL at 22 Dec 2010 01:14:23 PM
I had been trying for over a month and half to switch my work account to a personal account after being made redundant from my job. Every time I contacted the number they gave me they would ask for the employer's PIN number. I told them over and over I didn't work there and then eventually I had to call my old work and ask them to get involved. After numerous emails I was told I was authorised to switch to my own account and I had to call the Direct Deals people. After an hour and a half waiting I was cut off. I called back and waited a further 50 mins only to be told by the indian call centre that I didn't have the right number. I asked him for the correct number and he then proceeded to read back the number I had just called on. In the end he said he couldn't help me and transferred me to another department in Australia where I sat on hold for a further 40 mins. When I finally got through I was then told it wasn't authorised and having gone through the story for the umpteenth time I was told they couldn't do anything without the authorisation.

So, I decided to go into a store and see a real person.....what a waste of time that was. When I got to the store, went through my story, the representative asked me for the PIN NUMBER!!! After saying I didn't have this number he said I would have to contact Direct Deals and that I could use their phone. I sat in their store for 40 mins until I finally cracked. I ask the Gen Y representative if I could see his manager and he flat out refused. He said the manager was too busy. I stormed out of the store absolutely furious.

To cut a long story short, I finally got onto someone and he was quite apologetic. I told him I didn't want to continue with Vodafone and asked what I needed to do to move across to Optus. He pleaded with me to "give Vodafone a second chance" and that he will give me a free month on the infinite plan. I said to him that I was wary signing up to another contract as if I wasn't happy with the service I would want out. He said it was fine and that I would be allowed to leave if I wasn't happy after the first free month.

I've been with them for one week and none of my email or internet is working. I contacted Wilbur and he sent me a (almost) computerised response saying it wasn't his department and that he couldn't help!!!

Just after I emailed him, I was then sent bill for $46.90 which was the period 15th Dec - 16th Dec. ONE DAY! I sent it to Wilbur who has reluctantly credited the account but how or why they did it is beyond me. There was no explanation.

I've got Optus taking over the account now and there will be hell to pay if they tell me I can't cancel or try and charge me a fee. I will be going to the TIO if this happens.

I've wasted so much of my time with Vodafone. It astounds me how one company can be so shit.

22 Dec 2010 05:17:14 PM: So basically you wanted a number that was in someone elses name to be transferred to your name, but you didn't have the approprite authorisation (ie Transfer of Title form) or the PIN number for said account, and your complain is Vodafone didn't just hand it over? You do realise that it would be illegal for them to do that right?
22 Dec 2010 06:49:20 PM: it was in his name, he said it was his work account.
22 Dec 2010 06:57:54 PM: If it was his work account he still needs the permission. Also the way the system shows the account, it couldn't be in both his name and a companies billing account. He could have 3rd party access to it, but when it comes to porting it out the billing account owner is the one that needs to grant permission for it to be transferred.
22 Dec 2010 08:03:13 PM: Your bill was $46.90 because Vodafone charges you a prorated charge for 15th to 16th December (16th being you billing cycle each month) as well as your next months bill. so that is $1.90 for 15th - 16th December and then $45 for 17th Dec - 16th Jan. Thats all outlined in the contract if you read it correctly when you signed up. This is the case for every customer.
23 Dec 2010 07:09:36 AM: Firstly the staff member followed the correct procedure if they did give you access to the account without the pin that would be breaching way to many privacy laws to mention its like me accessing your bank account by just having your bank card and no pin. It just cant happen and your a fool to think that cause you want something you are just going to get it without following the correct procedure. This leads me onto the 2nd point the process that you wanted to undertake is called a transfer of title and there actually quite a simple process when done properly all it involves is your previous employer filling out the cover page of a document and you filling out the rest. THis document is then faxed off and within 5-10 business days also as long as u pass the credit check the account will be in your name on a month 2 month contract from where u can upgrade or port out as u see fit. And yes a transfer authorisation is needed to be placed on the account before any action can be taken which is an actual system requirement not just u being palmed around. SO all in all if the correct procedures were followed you wouldnt have had this issue. But hey enjoy optus....
4 Jan 2011 08:38:46 AM: Ok firstly, the number is in my name and my work paid for the account. Secondly, my previous employer sent numerous emails AND a fax on company letterhead to Vodafone asking them to transfer the title. They received an email from Vodafone saying it was authorised and ready to go.

Lastly, after all the time and pain caused, I was promised by the Vodafone representative that they would give me my first month, as a personal account holder, free of charge. A couple of days later I receive a bill for $46.90. So, can you now explain why I have been charged after I have an email from the Vodafone rep explaining exactly what I would be receiving?

So, whoever you are commenting on my compaint (I'm assuming you work for Vodafone) perhaps you should just for more details before passing on your comments.

It only reinforces to me how badly Vodafone treat their customers and how they will use nastiness and bullish tactics to intimidate their customers. Believe me, I am enjoying Optus so much right now it hurts.

The question I ask you is, how does it feel to walk into your thankless job all day and get receive complaint after complaint?

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1404 Someone from NSW thinks vodafone is Crap Crap Crap at 22 Dec 2010 11:38:24 AM
Mike here from NSW, I work in the Recruitment business and due to a 3 hour delayed voicemail message I lost a $10,000 deal. Also my clients, family and friends cannot contact me as they lose connection. I cannot make calls as it doesnt connect and I am tired of trying to contact them.
22 Dec 2010 12:30:38 PM: I feel your pain. I think you would definitely have a case against them and should seek some compensation - if only they would answer the phone.
22 Dec 2010 01:08:10 PM: I don't believe this story for a second. If your recruitment product was worth waiting for you would have got the deal when you returned the call. Does your recruitment business also have an office number? Try not relying on your mobile exclusively.
22 Dec 2010 01:20:27 PM: thanks for the last post, but are we all on a Vodafail contract worth a couple of thousand dollars to use it as a back up? - I don't think so!
CRAP, CRAP, CRAP : I believe you.

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1403 Someone from QLD thinks vodafone is Well failed at 22 Dec 2010 11:05:18 AM
How do you pay a bill with these guys? I've been trying for 2 weeks now to use their phone payment system and the furtherest I've got is to the point of getting a receipt number where it says it fails. Most times that dopey windbag Lara tells me there's a fault only after a protracted time on hold.

Once I got through to a human (granted, one presumably dressed in a clown suit) after waiting on hold while my children grew up only to be thoughtlessly put through to the automated system that then dutifully failed!

Tried to pay them again just now...my daily dose of pain. At least Lara tells me up front they have problems and the whole thing was over (without payment made) in under 5mins.

Seriously. Buy a clue Vodafone.
22 Dec 2010 11:11:39 AM: Or try saying 'billing' to Lara and then 'different enquiry'. or get a clue and bpay. It's sooo convenient and you never have to speak to a pesky human or robot at all!
22 Dec 2010 05:25:35 PM: i cant even view my bill or current monthly usage on their website.. so how can i pay online if their site wont even work??
22 Dec 2010 05:56:25 PM: BPay works from your internet banking, not the Vodafone website.
22 Dec 2010 07:44:20 PM: You can't pay a bill via BPay from your phone or internet banking if you can't get the details, ie biller code and customer ref number, from the biller- Voodoofone."i cant even view my bill or current monthly usage on their website.. so how can i pay online if their site wont even work?? "
22 Dec 2010 08:40:27 PM: the biller codes etc are on the front page of your bill... most likely emailed to you..what an exaggerated post..
22 Dec 2010 08:48:22 PM: Go into a store and ask for a bill?
22 Dec 2010 10:53:08 PM: The effing bill he/she may not be able to access?
23 Dec 2010 07:11:50 AM: stores can print your bill for u, also you will recieve bills by email if you are not make sure a have the correct email address registerd on your account(again check in store). And if u have never recieved a bill did u click on the validation email????
23 Dec 2010 08:54:58 AM: I'll add that yesterday I did finally get the bill paid, but I told them up front the billing system was broken and they weren't to try to transfer me to it this time. They didn't sound the least bit surprised. For the record BPay isn't an option since it's a corporate credit card and a company phone I'm paying for. Seriously, how can one company have so much broken all at once? It shouldn't be this hard. Period.

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1402 Someone from NSW thinks vodafone is IDIOTS! at 22 Dec 2010 11:04:14 AM
Northern Beaches- How to get out of your contract.....I just did. I advised them that it was my only phone at home (i.e we do not have a landline) and they ended a newly signed (i.e 3 months ago) 24 month contract WITHOUT QUESTION. All i have to do is return the phone which came with the contract.

Don't let the customer service operator fool you into conducting the "tests" i.e try a new sim, turn phone off and on, telling you that they will call you back later (on your mobile phone) when you are in the place where you have no reception -what is wrong with these people. Aggressilvely DEMAND to speak to the cancellations team oh, did I mention? Expect to be on hold for + 1hr 20mins!!!! GOOD LUCK!
22 Dec 2010 11:12:57 AM: Ask for the 'loyalty' team. They are there to listen.
22 Dec 2010 11:22:02 AM: Somehow after this DEBARCLE I don't think the word 'loyalty' will exist in VODA-world.
22 Dec 2010 01:12:08 PM: What debacle? Sounds like a whole lot of unique individual problems that happened who knows when under who knows what circumstances randomly and rarely once in the past at some point much like any telco.
22 Dec 2010 01:39:06 PM: "unique individual problems that happened who knows when under who knows what circumstances randomly and rarely once in the past at some point much like any telco." Get a clue and read the problems on this site. If you don't think it's real then go about your business and don't bother yourself wasting time speculating - that's what vodafail are good at.

I CANNOT get a signal inside the building I work in.. IN THE SUBURBS OF MELBOURNE, IN A MAJOR UNIVERSITY. I have to GO OUTSIDE.

You are an IGNORANT MORON, who is making excuses for a company that is failing in its obligations to its customers. And your attitude is EXACLTY what I expect from a vodaho troll.

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1401 Someone from NSW thinks vodafone is They are Forked! at 22 Dec 2010 10:58:54 AM
I recently spent over 2.5 hours on hold to them wanting to upgrade my plan to the new Apple iPhone 4, I never got through to them, so I tried again, after 1.5 hours on hold I had to have a bathroom break and couldn't wait any longer. So Im stuck till I get get through to one of the fools at Vodafone. My pain worsens, now as with all the other Vodafone users I am making multiple calls to have one conversation, thanks to their excellent coverage.

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1400 Someone from VIC thinks vodafone is The worst at 22 Dec 2010 10:51:28 AM
I had a 2 year contract with Vodafone which finished up a few months ago. I couldn't get away from them fast enough. For the past 2 years it has taken so long for messages to come through, sometimes not until the next day or not at all, when I know my partner had sent me a message.

Switched back to Telstra, will never go with Vodafail again!!
22 Dec 2010 11:19:39 AM: And people who use real telcos think you're making it up when it takes a day to get their SMS... It sure isn't instant messaging we're paying for !
22 Dec 2010 01:14:36 PM: No, at no point are texts designated as instant messages anywhere. You answered your own rhetorical question!

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1399 Someone from SA thinks vodafone is Should've stayed with 3!! at 22 Dec 2010 10:44:39 AM
Calls have been constantly dropping out, internet speeds have been slow and sms/mms have been delayed and some times not received at all!!

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1398 Someone from QLD thinks vodafone is No coverage inside my house. at 22 Dec 2010 10:42:51 AM
Well having to go out in the rain to receive and make work calls is some what disappointing.

Thankfully i have a SIP client on my HTC so i can connect via my Wi-fi but what a joke. Wifes on Optus no issue, Telstra no issue just good old voda.

22 Dec 2010 11:11:04 AM: I have coverage upstairs, but in selected rooms only; or in the driveway...and up the back near the vege patch, otherwise no. Are we in the sticks? Not exactly, just 14km from Brisbane CBD. And in two spots on my commute I know where it will cut out like clockwork...genius network.

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1397 Someone from NSW thinks vodafone is Total fail once again at 22 Dec 2010 10:14:30 AM
So I posted yesterday and am so grateful for this site as family and friends are sick of hearing me bitch about my constant vodafone issues over the pst 3 months.
But the latest is I havent actually recieved a bill via email for the last 3 months and I called to tell them this and of course 40 minute wait - but I wa happy to leave my details to call me back.
They call me back and I pressed one to speak with a VF rep and the phone rang for 15minutes - I mean are you serious - 15 minutes. They call me back and then tranfer me and then hello noone's there - Vodafail once again.
I am currently appealing to cancel my contract and I cant wait for that sweet day when I am no longer a VF customer -gbye complete frustration.
22 Dec 2010 05:27:18 PM: https://www.myvodafone.com.au/selfservice/registration/mobile

24/7 access to your bill, no waiting on hold, no having to talk to anyone.

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1396 Someone from NSW thinks vodafone is total fail at 22 Dec 2010 10:12:37 AM
Let's see, minimal reception that drops out to nothing whenever it feels like it. Failed text messages, failed mms messages, failed incoming calls, failed out going calls, missing voicemails, web pages don't load, as for calling vodafone, I've logged up about 4 hours and still haven't got this sorted.
I have used 3 different phones, I've changed sim cards, I've got new sim cards. This is not me or my phones, this is Vodafone.
I am happy to go to Telstra and pay more providing I don't encounter all these errors all at once. Considering my family members at home are with Telstra and not one of them has had any of the issues I've had recently.

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1395 Someone from NSW thinks vodafone is the worst telco at 22 Dec 2010 10:09:05 AM
have bought 2 hand sets both different brands and coverage with vodafone IS TERRIBLE !!! and only live approx 10/12ks from sydney ,(can not make or receive any calls whislt at home ) very painful trying to explain to various people at vodafone that its not a handset fault . they would promise in calling me back when i am at home but unfortunatley still waiting on call .Am sick of calling Lara !!!! please help have only been with voda for 3 mths need to find out how to cancel contract
22 Dec 2010 10:17:25 AM: Read your contract and you will find a point in there that you can argue them on cancel your contract.
Also contact the Telecommunications Ombudsmen - if they signed you on when they had no coverage in this area you can cancel your contract.
22 Dec 2010 10:17:26 AM: Read your contract and you will find a point in there that you can argue them on cancel your contract.
Also contact the Telecommunications Ombudsmen - if they signed you on when they had no coverage in this area you can cancel your contract.
22 Dec 2010 10:49:35 AM: However if you are complaining about in-building coverage...no network will guarantee indoor reception due to the variables associated with building construction. You won't have a leg to stand on. That is also in your Ts and Cs or find that cherry spot by the window.
22 Dec 2010 11:15:42 AM: See my post above......
Northern Beaches- How to get out of your contract.....I just did. I advised them that it was my only phone at home (i.e we do not have a landline) and they ended a newly signed (i.e 3 months ago) 24 month contract WITHOUT QUESTION. All i have to do is return the phone which came with the contract.

Don't let the customer service operator fool you into conducting the "tests" i.e try a new sim, turn phone off and on, telling you that they will call you back later (on your mobile phone) when you are in the place where you have no reception -what is wrong with these people. Aggressilvely DEMAND to speak to the cancellations team oh, did I mention? Expect to be on hold for 1hr 20mins!!!! GOOD LUCK!

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1394 Someone from SA thinks vodafone is fail it fail hard at 22 Dec 2010 09:51:09 AM
Can't get decent 3G download speeds in Adelaide CBD!!! I'm on North Terrace and downloading emails getting onto the app store etc are a pain in the but. I mean if I can't get decent coverage in the CBD then where the hell can I get it? Seriously you fail vodafone you fail hard.
22 Dec 2010 03:03:59 PM: There is so much free and legal wifi on North Tce, and pretty fast,give it a try.internode.on.net. or citylan.
27 Dec 2010 12:44:00 PM: im using vodafone for a month now and totally dissappointed with the service , the calls drops, message delays and no reception all of my friends says that why ur phone is always switched off when it actually is on. so i really wanna sue vodafone for this
4 Jan 2011 10:38:52 AM: Try getting onto internode free wifi if you're more than 100m from a hotspot and tell me it's fast.

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1393 Someone from VIC thinks vodafone is The worst at 22 Dec 2010 09:05:25 AM
22 Dec 2010 09:37:59 AM: Been on hold one hour and 5 minutes since they've called me back ....
22 Dec 2010 11:02:59 AM: Maybe try early in the morning to call? Be at the front of the queue.
22 Dec 2010 01:19:58 PM: It doesn't make a bit of difference what time you call. They have so many customer complaints and issues they can't deal with the volume of calls

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1392 Someone from NSW thinks vodafone is Criminal failure at 22 Dec 2010 09:01:48 AM
Paid for their 3G data on my laptop between 2008 and mid-2010. Hardly ever worked. This was inside Sydney CBD. Moved to Telstra and have never had a problem. The only frustration bigger than their product not working was their customer service. Criminal product failure. Criminal customer service.

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1391 Someone from SA thinks vodafone is 100% at 22 Dec 2010 08:48:33 AM
22 Dec 2010 10:03:13 AM: Lies or ignorance, or both. Even their own newly setup 'outage' page tells us nothing: http://vodafone.custhelp.com/app/answers/detail/a_id/3730

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1390 Someone from ACT thinks vodafone is Earlwood Area No 3 G NSW at 22 Dec 2010 08:29:29 AM
21st December Sporadic 3G reception from 14.00 to well after 00.00.Was on hold with Vodafone for appox 1hr.20 min and gave up.Friend rang me on land line to ask why my mobile was off !
Finally contacted them this morning Vodafone is unaware of any problems in the southern area of Sydney yesterday. Once again no compensation or truth about poor service.

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1389 Someone from NSW thinks vodafone is poor coverage poor service at 22 Dec 2010 07:46:05 AM
In this article http://www.smh.com.au/technology/technology-news/furious-vodafone-customers-spark-accc-probe-20101217-190gl.html Vodafone's director of customer service, Cormac Hodgkinson said:

"It's not saying we aren't seeing customers come through with problems but in terms of the specific issues that we knew about that were pretty much across the network, they have now been addressed,"

i rang vodafone technical support today, and they said that there are known issues in manly (nsw) and sydney cbd, so this guy is a liar.

22 Dec 2010 05:21:01 PM: Cause clearly a quote in an article is going to be up to the second accurate....

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1388 Someone from NSW thinks vodafone is Misleading Fail at 22 Dec 2010 07:29:11 AM
Vodafone 0426 numbers were released but they did not ensure that international texts could be received. I waited and waited for international texts but nothing came through. I contacted Vodafone and spent hours talking to their technical team who blamed the international carriers and said it was not Vodaphone's fault. Then I finally went into a store and one of the managers casually said "Yeah, those 0426 numbers don't work like they should. I don't know why we sell them". I changed the number to another carrier and it works fine! So what is going on at Vodafone???

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1387 Someone from NSW thinks vodafone is EXTREMELY at 22 Dec 2010 07:18:41 AM
i have random reception, people do not received my sms's, i cannot connect to the internet

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1386 Someone from NSW thinks vodafone is Extreme Fail at 22 Dec 2010 05:22:18 AM
When I joined Vodafone 12 months ago, I explicitly stated that not only do I need reception in my home town (obviously), but I need reception where my parents live in a small town on the other side of the Blue Mountains. Vodafone sold me the plan and the phone (iPhone 3GS) and told me I would have no service problems. The reason I need reception at where my parents live is my mother is sick. Sure enough, I get to my parents town and I have reception for probably 40% of the time. Ringing Vodafone, I was told a "network upgrade is taking place soon". I gave Vodafone the benefit of the doubt and over the next 12 months, my visits to my parents hom town resulted in the same reception problems. I rang Vodafone recently about this and they told me that my phone is incompatible with Vodafones network. When I told them it was the phone they sold me, they told me to "turn 3G off". I told them 3G is always off on my phone because it works slightly better, even for data (go figure!) and then they told me next time I am in the town to call them so they can troubleshoot it. I said to them "so I wait until my phone has reception, call Vodafone, be on hold for over an hour in which time my phone will probably drop out, and then if I get through, I will be told that my phone is working. Or I won't have reception and won't be able to call". They then told me to call from a land line. This is where the saga is currently at. I can't wait to get away from Vodafone... And will NEVER go back! I HATE Telstra/ Bigpond but at least their mobile network and 3G are good!
22 Dec 2010 09:07:45 AM: national roaming works in very few places (mainly the back end of Vic) don't bother for NSW. Grab a phone that supports 900Mhz instead and I bet your oldies have a landline that can contact you on the other side of the granite curtain should there be a problem.
22 Dec 2010 12:50:46 PM: Looks like the very example of what is described in a previous blog on this site (refer "which Voda network ??? at 21 Dec 2010 06:13:35 PM"). Voda 3g uses 2100/900mhz but I think the iPhone 3GS is 2100/850mhz hence incompatible with Voda regional 3g which operates on 900mhz.
29 Dec 2010 08:22:38 PM: I had the exact same issue with 3G.. I was getting better performance using EDGE than I was with 3G. Ridiculous.

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1385 Someone from WA thinks vodafone is Painful at 22 Dec 2010 12:22:09 AM
Heres and idea. Why dont the Vodafone excuitives stop spending money on the current advertizing blitz, direct that money into upgrading to a world class network faster and then invite new customers to be a part of somthing special. I've been under contract 7 months and i'm saving to payout my service already. I previously thought my last telco was bad. I'm ready to beat their door down to take me back.

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1384 Someone from QLD thinks vodafone is VERY at 21 Dec 2010 10:25:25 PM
We are in a very metro area......on the sunny Gold Coast. All of a sudden, we can not get any 3G service. At All!!!! only Edge.......which in 2010 Metro is UNACCEPTABLE considering we are paying for 1.5 GB... 1.5GB of what, Vodacrap??????!!! If I had a legal out? Id be G.O.N.E..... id pay all the extra Telstra want.....
Vodafone???? I think not!! poor poor performance.......... even poorer service...... no offence to our Indian brother's and sister's..... but get a clue..... WE HATE VODAFONE.........
22 Dec 2010 09:29:15 PM: if you do not get reception you are welcome to leave the network. You do however, need to do teh troubleshooting which is time consuming but of course it needs to be done to break a contract that you asked for finance for (credit check) and signed into. It is advised that you try a pre paid service before signing into a 12/25 month contract

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1382 Someone from ACT thinks vodafone is Useless!!! at 21 Dec 2010 09:13:48 PM
Vofafail this is ridiculous! Its taking me hours to view web pages I would have been able to view within 30 minutes with any other providor! You are wasting hours of my life with your shitty service!!! Its 11:10pm and I still have not finished my research because of you!!! IM OVER IT!!!!
22 Dec 2010 09:47:14 AM: Isn't that rich- the VF customers who can't lodge their dissatisfaction here because their phones or wireless bb isn't working.!

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1381 Someone from SA thinks vodafone is the Mugabe of telcos at 21 Dec 2010 08:58:12 PM
I have lost my will to live dealing with them. May be temporary now I can see how not alone I am.
It would be so good if one or two Vodafoo employees with serious dirt LEAKED it safely.

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1380 Someone from NSW thinks vodafone is Top failure at 21 Dec 2010 08:24:00 PM
Purchased a Blackbury Bold, having continual issues with no 3G service, always on EDGE.
Txt & MMS fail, pictures do not arrive at my parners phone, message is there but picture is X in a box. Tech support useless, want to do "master reset" sending "service books" have given up on Lara, useless system.

All the apologies don't help, phone has shut down with "invalid sim" takes hours to speak to someone in a call centre, then poorest line quality cannot understand person. For a Telco, has the lowest quality lines in existance.

Contacted TIO and lodged complaint, waiting for my ten days, cannot eat apology. work for myself and do Airconditioning service, customers cannot reach me.
22 Dec 2010 10:20:15 AM: I think Vodafone/3 should defintiely ditch skype as the way of contacting Mumbai!
22 Dec 2010 11:38:43 AM: They use skype? OMG that explains everything.
22 Dec 2010 02:41:28 PM: They don't use skype.

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1379 Someone from NSW thinks vodafone is not good enough at 21 Dec 2010 07:04:33 PM
21 Dec 2010 07:15:19 PM: Iphone 3GS. They suck.
21 Dec 2010 07:19:50 PM: Somehow that doesn't relate to this person's issues. I feel your pain, if you logged a complaint and have recorded the issue you should be out in no time. Goodluck!
21 Dec 2010 07:23:54 PM: I bet it does...my stinky handset meter is going crazy!
22 Dec 2010 11:12:47 AM: I had an iPhone 3GS with nightmares on vodafone and then switched to Blackberry Bold on new 24 month contract with vodafone - it was worse...

Ummm, somehow I don't think it is the phone!
23 Dec 2010 03:10:39 PM: You went from Iphone to BB!?? Ha ha no wonder!
27 Dec 2010 03:27:55 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"
20 Jan 2011 02:02:12 AM: Unless you're Vodafone- the Sacred Cow of Australian telcos.Cow in every sense.

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1378 Someone from NSW thinks vodafone is disappointing at 21 Dec 2010 06:59:38 PM
I've been a customer for a few years, only 12 months ago I took advantage of the internet deal 1/2 price for the first 6 months $20 then $40 for the following 18 months up to 5g of downloads, sounds like a good deal. I'd been paying about $120 a month with Telstra Bigpond for some time (maybe 5 years) and had continual trouble with the home phone not working at the same time as the internet, going back to the dark ages of "dial up" even to the point where the Telstra contractor advised that he couldn't fix it but had the hide to ask me if it was ok if he told Telstra head office it was fixed so he could move onto the next job... ANYWAY it never got fixed, so we changed to Vodafone dongle.

When we signed up, the salesperson in Vodafone shop admitted that there was problems with the connection/reception, but being a mobile phone customer and not having too many problems with the mobile phone I didn't think it would be that bad in our house.

We rarely have connection, we are paying for a service we cannot use, it makes you feel like you are absolutely being completely ripped off! When we do get connection, like right now, it's always a poor signal.

Now we have problems with both mobiles as well, all the same problems as most people on here, late voicemail (if you get it), dropping out all the time and connection problems.

The worst thing is I'll sit on my couch will not be able to connect to the internet because of poor signal but get full internet 3g on my phone next to me??!! What the?

I've read a lot of the complaints here on the site, all I can say is I'm glad I'm not working on the management team of this company! The amount of work that's required to fix this mess is going to be almost impossible and I'll take my hat off to Vodafone if they can fix the problem. Word of mouth is how they got so popular but it could possibly be the end of them.
22 Dec 2010 02:01:57 PM: How are you being ripped off when you were advised that "the salesperson in Vodafone shop admitted that there was problems with the connection/reception" (to quote your comment), yet you went ahead and did it anyway?

Don't you think you are a little bit responsible for YOUR own actions.
27 Dec 2010 09:17:50 AM: the equal and possibly more valid point is that VODAFONE is legally bound to provide a service that works (doesnt have to be free from bugs but it has to work as described)
regardless of what the sales person said . Infact the sales person i would imagine has actually admitted liability on behalf of VODAFONE , VODAFONE knew of the limitations /problems yet still sold the product to this customer fully aware that it would be unable to be used or fit for the purpose it was purchased/intended (info is available at http://www.fairtrading.nsw.gov.au/)
im wondering if the person who wrote the last reply (22 Dec 2010 04:01:57 PM) knows what Unconscionable conduct is , (link http://www.accc.gov.au/content/index.phtml/itemId/716807)
an old saying yet a good one , "just cause i say its legal dont mean it is"
please let us know what part of vodafone you work in , this will give us a VERY clear indication how far up the managerial column this arrogance/total disregard for customers goes (very obvious you work for Vodafone)

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1377 Someone from QLD thinks vodafone is 2 at 21 Dec 2010 06:57:12 PM
Delayed voicemail , bad reception in the centre of Brisbane . Slow Internet connection
22 Dec 2010 04:55:50 PM: Was walking along Eagle Street in the Brisbane CBD last week... totally dead. No bars all the way along.

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1375 Someone from NSW thinks vodafone is going to have to be honest. at 21 Dec 2010 06:01:15 PM
Here's a plan.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.

21 Dec 2010 06:02:42 PM: Great idea!
21 Dec 2010 06:05:25 PM: Sounds good, just don't take it out on the staff, it really isn't there fault Vodafone has all these issues. They would be experiencing them as well - but convincing people not to use Vodafone is the only way.

We have been getting a few compliments on this site so I'm hoping to add a feature tonight so we can mark posts as compliments or complaints. That way we have an accurate estimate of the complaints vs. compliments. Thanks for your support.
21 Dec 2010 06:05:31 PM: I've enjoyed doing that with certain phones.
21 Dec 2010 06:15:39 PM: Not a good idea. You'll just look foolish. Just give yourself an uppercut instead which may help you realise that you have several resolutions and avenues available to you to solve your individual problems and if you couldn't then you obviously didn't have a case.
21 Dec 2010 06:17:40 PM: People shouldn't be complimenting on here. It's a whingesite. Start a sister site called Vodaforever or something...
21 Dec 2010 06:19:07 PM: Vodaforeveronhold?
21 Dec 2010 06:24:44 PM: Yea I never expected any compliments, these just came out of left field. I haven't spoken to anyone in person who has compliments for Vodafone. How about two options, compliment and 'something else'?
21 Dec 2010 06:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better.

Take a moment and think how you would feel if someone came to your place of work and did this.
21 Dec 2010 06:36:35 PM: And if three people are doing it at the same time? Since Vuvuzellaphone won't employ enough staff to handle "issues" do you think they'll fund extra security?
21 Dec 2010 06:45:20 PM: think of Vodafone store staff like this...would you abuse a nurse for long wait times at the ER?
21 Dec 2010 07:06:01 PM: Well,perhaps. I have known of disgruntled govt employees-eg refusing to issue fines. Perhaps VF staff could switch from Grinches and facilitate things a little too freely? Or discuss problems loudly enough to discourage custom. A touch of Ghandi.
21 Dec 2010 07:22:10 PM: No I don't think anyone should sell out the company they work for. That's not integrity.
21 Dec 2010 07:36:41 PM: I didn't write this to incite any bad feeling toward the staff.
I actually think the store staff are not bad, just the 'meat in the sandwich'.
But, unless Vodafone is forced to broadcast it's issues to potential customers, I can't think of many other ways to warn the general public.
I guess it is ultimately a case of caveat emptor - at least sites like this and Whirlpool exist for consumer information. Well done Vodafail.com!
21 Dec 2010 07:39:14 PM: ...further, I do not advocate I'll feeling towards the store staff.
That would be detrimental and obviously the wrong way of going about things.
21 Dec 2010 08:03:00 PM: Oskar Schindler could have been accused of not acting with integrity and selling out the er "Company" he worked for. "I was only doing my job" is rarely a defence in committing or permitting crimes.
21 Dec 2010 08:54:29 PM: I was only following orders lost all credibility at the Nuremberg trials...........
21 Dec 2010 08:56:04 PM: I for one have just advised 4 individual people not to sign up/go near/do anything with Vodafone. I am a man fulfilled!! Ready to move onto the next four now..........
21 Dec 2010 09:45:24 PM: Please, Deity, let the previous poster be a VengeFul employee.
22 Dec 2010 07:53:40 AM: Great idea! However people should learn to read the original poster wuite clearly states:
"I'm not suggesting for a moment that the staff should be the target."
hence the comment about calling security is ridiculous.
22 Dec 2010 11:09:05 AM: Haha likening store staff to Nazis = Awesome and so badly off the mark!Vodafone staff are there to help you. Help them to help you.
22 Dec 2010 03:13:05 PM: No, YOU're likening Australian Vodaf*ckinguseless staff to Nazis. I'm just wondering how some of them sleep at night. Or did they have to have their hearts cut out and sacrifice a chicken to get a job at Vodaf*ckinguseless? If that is the case, I am not likening them to Incas, or Voodoo practicioners.
22 Dec 2010 03:16:03 PM: 7;$#160
"VoodooFone- where you have to practise the Dark Arts to get it to work"
22 Dec 2010 04:26:54 PM: they pay me 50k a year to listen to your shit....Great job, love the team, love the job.....its narrow minded rednecks that think the world owes them something is the issue here not the vodafone network..... They Took meee Jubbb!!! hurrdurr
22 Dec 2010 07:38:09 PM: our "shit'?- illuminating that a Voodoofone employee considers our valid complaints about a service that we pay to use and Voodoofone refuses to provide "shit". "That could explain a lot of things." I notice you just wrote "listen to" and didn't add "fix up".
22 Dec 2010 09:35:41 PM: How exactly is a sale person meant to fix a reception issue? Go out with tools to the tower and magicly fix it?
22 Dec 2010 11:47:39 PM: Just going to throw it out there that if,
A) You go into a store and blame staff for a technical fault which obviously they didn't create nor are in fact in charge of fixing you should have your right to inhale oxygen taken away from you.

B) If you go into a store and act that way and someone from Vodafone chooses to alert authorities there are a number of charges to do with disruption of business practices and they can even go as far as to say harassment, as well as harassment (on the customers behalf) if the customer chooses to see you in the negative light. Think of the legal ramifications, do you want to be arrested possibly because you have a grievance with staff who aren't even at fault? Places like Mirvac or Westfield will not take nicely to people disrupting their rent payers.
23 Dec 2010 01:01:06 AM: Stop selling the phones and the plans that people can't use BECAUSE of the KNOWN technical issues. Not all Voodoofone stores are in Westfield centres. I think it is gutless to abuse the employees at the bottom of the food chain- it'd be funny if half of them went out on stress leave. Or DIDN'T call security if people were wearing the t-shirts or discussing their "issues" a little too loudly.
23 Dec 2010 01:03:50 AM: While waiting to be "served".
23 Dec 2010 03:43:51 PM: I work for VHA. It's a great company. Great company! It's a culture of success. Synergy and Ideation. This is for my next performance review.
23 Dec 2010 11:51:38 PM: Good one fuckwit, I hope security do a number on you
27 Dec 2010 08:23:58 AM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better. Take a moment and think how you would feel if someone came to your place of work and did this."
Would you please let me know what Vodafone store you are located at ?
i will be organizing a protest out on the footpath of your store , and please please do what you say you will do and escort me away , the NATIONAL press coverage will be interesting , are you also going to deny my rights as a citizen to protest at the absolute crap service YOU provide?
interestingly you defend your staff , they are the ones encouraging people into signing contracts , contracts they are fully aware Vodafone cant meet
is there a reason there isnt much info on prepaid services, i have 2 pre paid Vodafone phones , very cheap phones , 1 is a 0415 number and the other is a 0416 number , the 0415 number works in any unlocked phone i have put it in , the 0416 number worked in every phone i put it in until about 6 days ago (no service ,goes straight to message bank) , i thought the actual phone was broken , so i put it into another phone ,same problem , so i get another Samsung unlocked phone from big w(brand new),yep thats it, it still doesnt work (yes there is credit on the sim) being a prepaid Sim i dont care very much about it , i now use optus ,thanks to absolutely no help from vodafone( im not suggesting it is network related ,, for all i know it could be the sim thats the problem)
27 Dec 2010 12:12:26 PM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out."- hey you gutless BIGMOUTHED tool, feel free to let us all know WHICH STORE is "yours", and I will make sure you dont EVER get any business from ANYONE or ANY COMPANY I am associated with, ever again.

YOUR ATTITUDE IS AN EXAMPLE OF THE LACK OF CUSTOMER SEVICE THAT YOUR WHOLE COMPANY PROVIDES. Vodafone should be BANNED from signing up new customers, and invoicing ANYONE for ANY service, until you can meet the contractual obligations WITH YOUR CURRENT UNHAPPY CUSTOMERS..

27 Dec 2010 12:59:20 PM: As a member of staff you represent the company. Simple as that. So you SHOULD cop the abuse and hatred. That is what your company is creating in the marketplace. And if you as a staff member cop some of this hatred, maybe you will think twice before stitching someone up to a contract and service you know to be deficient and not of merchantable quality. So even though you personally may have not caused the problem, and you may not be part of the solution, SUCK IT UP. YOU DECIDE TO WORK FOR THIS SHYSTER COMPANY PLAYING THE LONG CON. You work for them? You too are fair game. You get what you deserve. You are just as responsible as anyone else there. Maybe if enough staff complain and protest something will change.
15 Jan 2011 01:10:32 PM: Omg what is happening to this country! Please people have a look at your posts and the hatred you are breeding, this is AUSTRALIA not America where everyone sues everyone for everything! Nor are we a middle eastern country where hatred and violence are the first thought that comes to mind to resolve issues. I am ashamed to believe that people even speak or think like the person above in Australia.

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1372 Someone from QLD thinks vodafone is 20 out of 10!!!!! at 21 Dec 2010 05:39:02 PM

ANY new phone that everyone wants they keep for connecting new customers only. They do not give two hoots about existing customers. There are emails that have circulated saying, "if an existing customer walks in asking about iPhone 4, do not tell them that you have any instock unless they specifically ask for it. The ratio for selling iPhone 4 should be 70% to new customers and 30% to existing customers,' and im pretty sure that when iPhone 4 came out business rules from Apple said that first in best dressed. I wonder if Apple would keep selling iPhone 4 to Vodafone if they knew all the sneaky shit they did to gain new customers.
........ I wish I had copied a bunch of these emails before I left.
its great to get heaps of new customers to the point where you conjest your network (and trust me, it is f*@king conjested, there was meant to be a map coming out before i left about conjested areas so we did not connect people in those areas), have all of your existing customers kick up a stink about not being able to get what they want and pretty much have everyone on the network mad at you because of these issues.
Do you ever wonder why when you go into a store you are told you cant keep your pre-paid number??? it's because it doesnt count towards store bonus. poor s/c does all of that work and it doesnt go towards the store, then territory manager and store manager play hard arse and say, 'why didnt you do enough 'NEW" connections. you could have signed up 20 existing pre-paid customers to contracts which is how vodafone make their money (which they never fail to remind us) and it is not good enough. once my three plans are up with vodafone i will be changing. the amount of victimisation and WORKPLACE bullying that i have seen across so many stores across 2 states is unbelieveable. 3 legacy has taken over and it is disgraceful. once I have enough stories together i will be putting in a complaint to the employment onbudsman and passing on info to TIO because workwise and customer expectation wise it is not good enough
21 Dec 2010 05:44:30 PM: Clearly you haven't worked for them for a while, the whole thing about stock for existing customers doesn't exist any more. Siebel will not let anyone process an upgrade for iPhones, Samsung Galaxy or Desire HD's. It's got nothing to do with store level decisions.

Also if things were as bad as you say they were, why didn't you approach your TM or State Manager? Our TM has been pretty clear on the distribution of stock since day one. We've never been criticised for not making target, our SM doesn't "bully" us into making connects. So perhaps for a moment you might wake up to the fact that what happened to you does not mean it happens company wide.
21 Dec 2010 05:48:36 PM: The worst thing about Vodafone seems to be that they employ people like you. God that was horrible to read. I think that I'd rather talk to the Indian call center than deal with you.
21 Dec 2010 05:55:09 PM: I left 2 weeks ago and this was still the case in a lot of stores. obviously you havent seen the iPhone ratio thing. a territory manager left his email open and there was an email about the ratio thing for iPhone 4 customers sent from HO about what I was talking about.
21 Dec 2010 06:00:38 PM: and i myself was NOT bullied. I had great relationships with people and management that I worked with because I was 3-legacy. people who were voda legacy have had a really hard time. it's disgraceful. this in no way was about me it was about the company as a whole, what it has been reduced too and the level of service that the customers are getting and how people are being treated
21 Dec 2010 06:03:52 PM: Yeah what a stooge. Definitely not VHA staff culture.
21 Dec 2010 08:40:42 PM: Studies show the top five reasons why mergers fail were:

Badly planned and/or managed integration.

Focusing on the acquired business to the detriment of the existing business.

Minimising the degree and impact of human issues in the acquired business.

Losing key people in the acquired business.

Loss of productivity due to demotivated employees in the acquired business.

It is inevitable that when a business is acquired, things crawl out of the woodwork that weren%u2019t readily apparent when the business was acquired.

No matter how carefully due diligence was done prior to the acquisition, it is virtually impossible for it to discover everything about the culture, the products and services, the knowledge banks and the many other issues that need to be integrated.

Moreover in many cases the necessity to make an acquisition quickly can make it even more difficult to do detailed implementation plans before the event.

This makes it even more critical to develop and follow an objective implementation plan. But often implementation is seen as something that can be done by personnel from the acquiring company in addition to their normal tasks.

This can lead to implementation being relegated to a secondary task; to personnel from the acquiring company making invalid assumptions, doing insufficient research and making poor decisions based on limited understanding %u2013 which in turn leads to the aforementioned loss of key people, employee demotivation and often loss of customers of the acquired company.

21 Dec 2010 08:58:27 PM: Are you sure you weren't fired, because it sounds like you have a grudge? Also i am guessing you work for Telstra now..... and if you dont i'm sure you would fit right in!
21 Dec 2010 09:54:02 PM: Lol. No, I wasn't fired. I left on very good terms and I was told the door was always open for me if I wanted to come back. I have seen how the customers are lied to. I couldn't lie anymore.
22 Dec 2010 07:51:39 AM: Original poster: I think everyone who isnt on your side are probably managers or PR people trying to diffuse the situation. I completely agree with the connect thing i had the same issue (pre-paid to contract cant keep my number what?) HOWEVER every phone company does this so please people stop hating on the original poster because this is a vent site about how horrible vodafone are both with service and expectation setting. I am on your side original poster!
22 Dec 2010 05:22:48 PM: Thanks bud. Good point about every phone company doing dodgy things to sign people up. Got a mate on the inside who sent me the email. wonder if i should post it???
22 Dec 2010 09:25:13 PM: Upgrading customers get a direct line to order their iPhones, Samsung Galaxy or Desire HD's and are guaranteed a phone. New customers cannot go on a waiting list or oder them online because there is no stock. Upgrading customers also get a $30 credit for waiting. New customers do not get this. Loyal customers are looked after
23 Dec 2010 09:23:46 AM: 22 Dec 2010 11:25:13 PM poster... As i sit here at work i can hear my work colleague on the phone to VodaFail asking to upgrade. Wait time? 3-4 weeks. however if he just walked in to the store and signed a new contract he would get one right away. I would also like to point out that i believe this is the 4th time this week he has called the other 3 times he got disconnected or was on hold for 45 minutes.
23 Dec 2010 09:35:42 AM: You guys take selling phones a little too seriously...
23 Dec 2010 03:36:15 PM: Um...selling phones is a big responsibility (said in the voice of the old chinese guy in Gremlins)
24 Dec 2010 04:14:47 PM: 23 Dec 2010 11:23:46 AM poster: I find it odd how I read how people are spending 45 minutes waiting on a phone to connect to customer service and then when I call on their behalf (on the same number they use) while they are beside me I'm connected in 1 to 5 minutes.
27 Dec 2010 12:01:09 PM: I worked for voda and they suck!!
27 Dec 2010 12:02:51 PM: 3 took over vodafone and bent them over and fucked them straight up the ass, poor vodafone get the fuck out of australia and take hutchinson with you!!

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1371 Someone from VIC thinks vodafone is at 21 Dec 2010 05:30:38 PM
Vodafail t shirts? Vodafail fail. Lost all credibility.
21 Dec 2010 05:32:38 PM: true
21 Dec 2010 05:39:02 PM: Screams someone looking to make a quick buck rather then productivly complain about a service.
21 Dec 2010 05:48:00 PM: Unlike VodaFarkew making a quick buck and delivering next to nothing? Even if it was someone trying to make a quick buck, think what 10,000 people walking around in that tee shirt might achieve. I liked "V for Vendetta"
21 Dec 2010 05:50:23 PM: One of the posts requested shirts so we made them. If it covers the cost of our hosting then I'll be happy :) There's no way it would ever cover the cost of my time spent on hold for vodafone.
21 Dec 2010 05:54:20 PM: It's funny you guys seem to think Vodafone is the only company in the world with long wait times on hold. It's pretty much a staple across the board with ISP's and Telco's.
21 Dec 2010 06:08:39 PM: As if this is just about wait times. Non my experience so far with Virgin, or Adam Internet
21 Dec 2010 09:25:57 PM: I think the T shirts are really cool!!!

I suppose Vodafone has never made a quick buck??? Get real!!!
21 Dec 2010 09:50:03 PM: what credibility does the website owner need to maintain exactly? he/she has given people the opportunity to vent and feel a sense of community over frustrating experiences - if they do make a quick buck from it, then good on them! this site wasn't set up to solve everyone's problems, but the publicity has gotten the notice of vodafone and the authorities, so I'd say there's been progress made, shirt or no shirt.

and to 7:54pm comment: I think pplz here are hoping other telcos are better, and even if vodafone isnt the only company with such wait times, it doesnt make it OK
23 Dec 2010 03:25:16 PM: If you want one and don't want to make vodafail money. You can jump on cafepress.com.au and make your own yourself!! Cut out the middle man! ;)
27 Dec 2010 02:21:02 PM: At least the service for the tshirt will be better...

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1369 Someone from NSW thinks vodafone is more interested in cricket at 21 Dec 2010 04:48:13 PM
Then there's the other issue where you can't check usage on their website, that has been going on for over a year now.
27 Dec 2010 10:42:35 AM: I checked my usage just yesterday without any problems.

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1368 Someone from NSW thinks vodafone is seen the last of me at 21 Dec 2010 04:44:22 PM
I am glad I filed an incident with the TIO 2 weeks before the supposed network issues were meant to be fixed. Even after 8 years of being a customer they still lie about known issues right up until the point of when I cancelled my contract they still acted as if there were no issues.
There are still people I know that are unaware of these issues until I mention it to them and they realise how long their connection and service has been rubbish.
21 Dec 2010 06:19:27 PM: Enabler.
22 Dec 2010 07:56:19 AM: I got the old "we have just had an email through saying there will be interruptions starting from this morning"
I said thats nice i was having issues all of yesterday too and im sorry but i will not take any information from you to be truthful or correct unless it is on the website so dont quote any "emails" unless you can forward them to me thankyou very much...
It shut her right up.

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1365 Someone from QLD thinks vodafone is ACCC fail at 21 Dec 2010 04:33:43 PM
I have periously posted my issues and have now spent time reading other peoples issues and the responses. For those of you supporting Vodafone and suggesting this is a minor issue, you are forgetting one important point and that is the ACCC is investigating and I believe Optus is taking legal action over another matter. Makes me think this is bigger than you might believe.
21 Dec 2010 04:35:45 PM: my typo above. Should read "I have previously"
21 Dec 2010 05:46:20 PM: The Optus legal action is over use of the word "Infinite", nothing to do with service. They just got their panties in a twist because they got dragged over the coals for their "Unlimited" plans previously. It's your basic Pot calling the Kettle Black scenario.
21 Dec 2010 06:20:24 PM: Yeah Optus are just having a sook.
22 Dec 2010 04:21:09 PM: read the news as optus LOST the court action and Vodafone can contiue as normal... get ya facts first before you make silly comments like this
22 Dec 2010 09:55:13 PM: Just so you know the chairman of the ACCC is actually BACKING Vodafone. Get a life and stop posting all this rubbish when none of you have no idea what you're talking about. 'Wah i'm on hold for 15 minutes and then I had to talk to an Indian' get the hell over it you pretentious pricks. Stop complaining about every little thing because the TV says you should, I bet you all love ACA and Today Tonight because you think you're getting the inside scoop. Well here's the dirty little secret, it's all a load of crap.
22 Dec 2010 11:00:57 PM: Come on somebody- dignify that previous comment with a response.
22 Dec 2010 11:11:35 PM: Haha some people are clearly brainwashed by Vodafone - or working for them and ignoring the issues. 15 minutes would be a remarkably short wait, try 2 hours to be transferred to a division that is closed. All the while listening to a radio with worse reception than a vodafone mobile.

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1364 Someone from NSW thinks vodafone is at 21 Dec 2010 04:32:41 PM
My pain has been going on for 10 months!! and now i have to deal with terrible phone reception. My story starts in Feb this year when i took my phone in which i broke, totally my fault i take responsibility for that i had paid for the extra insurance for 2 yrs and it finally came in handy. Paid the excess got the new phone all good, 2 weeks later new phone doesn't work the 7, 8, 9 button stopped working took it back to the shop that supplied it they put it in under a warranty claim a week later go in, get a new phone in the box ready to go. Less then a week later this phone breaks, it is a nokia 6210 navigator so anyone with similar probs please let me know, anyway i head back in to the store i am told i need to produce the papers i would have received, which i informed them i got nothing the last time i showed them the original papers but it was not for that phone was told to wait and a manager would call me regarding that, waited, waited waited, called up about it went into the shop still nothing they had not found the papers ( my opinion they hadn't even looked, every time i went into the store i had to explain my story over and over again to someone new). By this time it was near the end of may and i had got nowhere all i had was a broken phone and still getting bills for a service they where no longer providing. I was going away for 6 weeks on June 10th. I went back into the original store went through the whole thing again and was promised when i got back they would be able to sort it all out for me. returned to Australia, shop is closed down! All records destroyed, back to square one, down to the other vodaphone store that had never dealt with me, once again i explained the story and off we went on another pointless ride or going nowhere, once again someone was to contact me regarding progress, some kind of internal database search need to be conducted with the serial number so they could identify the phone. The original shop had given me the phone without recording that it was sold or given as a replacement, as far as they knew the phone was still in vodaphone hands. Surprise surprise when i went in a few weeks ago to find out what was happening the staff had no idea what was going on, the person i was dealing wiht had left and from their under the breath remarks i took it that the person who had just left was not a very good employee so jumped on the merry go round and began the story again, this time i got an AMAZING girl, she did a search on the spot, reissued me with a proof of purchase receipt took the phone and sent it in, Finally somethng was happening. Today collect the phone, tech report the battery was flat ARRRRRRRRRRRRRRRGHGGGGGGGGHHHHHHHHHHHHHH did he/she not read the report it would turn on every few times then would not turn back on for months, of course the battery is flat i haven't used it for 10months i go the same crappy broken phone back. The helpful girl felt my pain and gave me a number to call and told me what to say. Right now i am waiting to hear back from some supervisor, who was not very happy to help until the words ombudsmen was mentioned and the amount of trouble vodaphone are in at the moment. I have had it with this company before i went overseas i canceled my plan and went onto pre-pay, the customer service and follow up in store is ATROCIOUS, this company had better do something quick smart if they wish to stay in business, by the look of it my problem is one of 1000's that they have to deal with.
21 Dec 2010 04:49:37 PM: BTW here is a number that i got through on pretty much straight away, i was prepared to wait the 45mins but only had to wait less then 5mins before someone answered
1800 676 464 i went to tech services and then option 6, none of the options was what i need and option 6 was for 3g mobiles which was the closest to my problem - good luck everyone
21 Dec 2010 06:43:04 PM: Yeah Vodafone stores are cool like that these days. How come you didn't keep your receipt? It is YOUR responsibility to keep your proof of purchase.
21 Dec 2010 06:46:47 PM: Did the magic number you used ask you to give your dealer code and password?
22 Dec 2010 08:10:38 AM: I was never given a receipt for the last phone that replaced the phone i got on insurance, i have that receipt but the particular store i went to was not run well and went bankrupt. The phone i have has never been recorded that it even left the store. I had to wait 2 months for an internal database search to be done on vodaphone hq computers (that's what i was told) and they have NO RECORD of my phone being sold or even leaving the shop. It is NOT MY responsibility to do vodaphones internal paperwork. All paper work that i have been given i have.
The number required no password when i called, although it is now about 8hours later and still no call back, when i was told to expect a call in 30mins.
22 Dec 2010 09:45:19 PM: I wouldn't expect a call back from that particular number as it is NOT CUSTOMER CARE.
23 Dec 2010 11:52:22 AM: may not be customer care, but i know have a new phone and have only had to be on the line for 10mins
23 Dec 2010 02:42:38 PM: You were lucky in that regards, that number is for Dealer related issues, as such if you call they'll normally ask you for the Dealer Code and password. If you don't have it they won't help you.

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1363 Someone from WA thinks vodafone is worst. fail. ever. at 21 Dec 2010 04:26:38 PM
For so long I had blamed my phones for bad reception, no internet connection, voicemails that disappeared into the infinate nothingness despite friends INSISTING they'd left them... "This damn phone!" I'd yell in frustration! But after three phone changes in the past year - the problem remained.

Vodafone. You sneaky bugger.

Then in the last few weeks the problems became public ... despite the customer service people (bless their hearts) telling me to reset my phone .. we all now know it's the network's problems.

The other week - I had a car accident. Crying on the side of the road - it took numerous tries to call someone to sob on the phone to who could come help me - and it took numerous tries to call work to tell them I couldnt come in (and even when I got through the person on the other end sounded like a robot). Now I'm missing calls from the insurance company, the insurance assessor and the crash repairs. Even when I get through - the call inevitably drops out a couple of times.

Thanks Vodafone. So reliable. To think - the reason I signed with you all those years ago was because Kramer from Seinfeld was doing your ads. (Yes, THAT long ago) Kicking myself on that one.
21 Dec 2010 06:52:14 PM: They were some great ads.
1 Jan 2011 09:01:49 PM: Didnt you have your distress flare with you? Handy to have when you are with Voda

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1362 Someone from NSW thinks vodafone is Useless at 21 Dec 2010 04:17:58 PM
Pity I didn't find this website before I rang Vodafail at the weekend attempting to buy an iphone. After fighting my way through the system and hanging on for a total of 75 minutes, i managed to tell someone I wanted to buy an iphone4. As I use prepaid I was told I would need to upgrade to a plan before I could order an iphone. I relcutantly agreed to this. I was told to ring back to order the iphone once my new Sim arrived. My new Sim arrived today, guess what, it doesn't work. Tried to ring but Lara has lost the plot and can't finish a sentence. It did eventually go through to somewhere and I get another voice telling me I will have to wait at least 40 mins to speak to someone. There isn't an option on the website for dodgy Sims, I may have to give up work soon as most of my life is taken up hanging on the phone waiting to speak to someone I can't understand from Vodafail. I suspect there is only 1 person working in the call centre as I have spoken to the same person twice!
22 Dec 2010 09:48:48 PM: Your number doesn't automatically change over to the microsim, go into a store and they will perform a Sim Swap for you.

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1361 Someone from VIC thinks vodafone is which Voda network ??? at 21 Dec 2010 04:13:35 PM
One of the most confusing things at the moment with Vodafone is what type of 3g phone customers should be using.

Vodafone and Optus appear to have been promoting mobiles that can access the 2100mhz and 900mhz bands which both Voda and Optus use for 3g while Telstra has been naturally promoting mobiles which access 2100mhz and 850mhz, the latter used for their NextG network.

3 mobile seem to have had a bet each way with at first selling 'mega' 3g mobiles which operated on 2100/850mhz because 3 customers can roam onto Telstra NextG in country areas then since amalgamating with Vodafone moving to selling 2100/900mhz 3g mobiles. One assumes the move to 2100/900mhz mobiles was due to all 3 customers eventually moving to Voda.

However, Vodafone have just started their new 850mhz 3g service in capital cities to complimant their existing 2100mhz network, quite a bit of it active in Melbourne. The problem is, as explained above, most dual band Aust 3g phones are either 2100/900 or 2100/850mhz I think the latest iPhone is an exception being 2100/900/850mhz.

So potentially if you have an unlocked mega '3' phone or Telstra 3g phone with a Vodafone sim in it you will obtain a different network result than a standard Voda 3g phone with Voda sim operating on 2100/900mhz. The former being better in the city where Voda have 2100/850mhz the latter better in voda country areas which use 900mhz.

So what Vodafone should come out and say is what type of 3g mobile phone is best if you want to the best access their 3g networks.

Some of the funny reception problems being reported 'may' in part be due to the above particulary where people have switched their Vodafone sim from a 2100/900mhz mobile to a 2100/850 mobile (say a Nokia E63-1 to a Nokia E63-3)and gained different reception.
21 Dec 2010 06:57:49 PM: Yep but as has happened before and will happen again the phones coming out moving forward appear to be pent/hexband and dual mode to cover all frequency requirements. Each frequency also behaves differently depending on the situation. 900Mhz carries further from towers, 2100Mhz is a better data barer. It's a moment in time. How long was 3G going before you actually got a 3G phone?

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1360 Someone from VIC thinks vodafone is EPIC at 21 Dec 2010 03:26:17 PM
I have been using Vodafone for 8 years now, never really had an issue with customer service - actually every experience I had was great. Yeah, the reception was not always the best but this didn't affect me too much.
So, I open my most recent bill about 2 weeks ago, only to find it is $299.98?!?!! I am on an unlimited cap of $90, and an internate plan of @29.95 - that I do not use as I receive no reception. Rather than paying it out which I have been told several times is my only opton, just pay that amount everymonth. It's not a huge amount, so I don't really think about it. It also has only 3 months to run. My bill, in the 19 month I have been receiving them has never amounted to more than $90 + @29.95. So, I try to call the customer care. 5 attempts in one day, excessive hold times. finally get through to be told that their 'system is down', by a guy name Rasheed - or something dodgy like that. I can hardly understand the guy. I'm not the happiest of people, and I demand that they call ME back, I refuse to sit on hold at all any longer. He said they will within 4 hours. 10min later I receive a text saying they had triend to call me back, but I had not answered. Balls. My phone was next to me at my computer the whole 10mins.
3 more days of scattered attempts to contact them - but to no avail! even went into a local VODAFAIL store, who could also not explan the charges. Then on the 4th day I get through after a 34min wait. Only to be told I have come through to the wrong department. I get placed on hold for another 10mins. Call answered, to be told their system was 'down' again. That's when carcked and called the TIO, lodging a complaint. I try to call 1555 at 11pm that night thinking surely I will get through. Recording told me a minimim of 40min wait. Jam that up your A$$.
Yesterday, I am successful in getting through after an excessive wait AGAIN! (Apologies to my boss for using up work time.)
Apu (or whatever his name is) can't find the issue with my bill. Says there is a MPP charge on there. So I argue with this douchebag in his broken english, and his raised voice at me until finally he cracks and admits that there has been an error inm the bill. NO SHITE MORON. *** this is the good bit *** I demand some form of compensation for my time and all the troubles I have been having getting through to them. GET THIS - He says as a goodwill gesture, HE WILL CREDIT BACK THE CHARGES TO MY ACCOUNT!!! BUDDY, THAT IS NOT GOODWILL, THEY SHOULD HAVE NOT BVEEN THERE IN THE FIRST PLACE!! So I request to be put through to the complaints department. On hold for 10 more minutes. "Hello, this is another Indian call centre worker - but I am the manager, you can complain to me". After then detailing all the troubled AGAIN, I get nowhere. I also bring up the issue of paying for a service I don't receive with my internet. I ask for compensation for their lack of service and appaling customer service. I get nowhere. I ask to be put through to their complaints department again. This resulted in a heated argument about VODAFINE DOESN'T HAVE A COMPAINTS DEPARTMENT?!?!?! I give up, I advise I have already complained to the TIO. I then have an offer for a $29.95 credit for this months bill only. I ask for my contract to be cancelled of no charge - there are only 3 months left. I get nothing but a mouthful of crap from ths other Apu dude. I hang up.

I have now lodged a second complaint through the TIO.

Let's see what happens...

21 Dec 2010 03:36:14 PM: isn't it us who are the tight asses?? these companies are cheap BECAUSE they move their call centres off shore, if we expect better service, maybe we should pay to shift to telstra!!!
21 Dec 2010 03:48:20 PM: I feel your pain!I have forgotten how many times I was told by Apu that their systems were down and they could not help me after a 40 minute wait to speak to said Apu if I was lucky. The worst is that Australian woman greeting cheerfully telling you that she has checked with the department and they are busy helping other customers and I will not be put through but I can leave a message... if do not leave a message she just repeats herself to infinity. I am so grateful to no longer be a vodafucked customer..my stress levels are down and I feel like life is back to ordinary annoyance instead of every day infuriation and powerlesness in the face of a giant, unreponsive rip off scam that doesn't even answer their fucking phones and lies, lies, lies blaming you, your phone, your area and every other thing except the one thing they know is true. Their systems are totally fucked and they are fraudulently taking your hard earned money.
21 Dec 2010 03:56:18 PM: Telstra don't have good service. They have good coverage, but not good service.
21 Dec 2010 07:13:08 PM: Telstra coverage is just in places where it's not economically viable for the other telcos to build infrastructure due to half government ownership and legacy requirements to have that essential service thing (home phones) and to keep the farmers happy so that it doesn't become a political issue.
21 Dec 2010 09:31:36 PM: how racist...
22 Dec 2010 07:12:05 AM: I am racist. Especially when for 8 years I have been happily dealing with, and easily able to contact someone who not only understands me, but I can converse with easily. Not to mention is polite and offering great customer service. So, what's your point?
22 Dec 2010 08:14:42 AM: By the way it should be noted i am an ex-virgin customer, their call centre is in Mumbai, and they were fine to speak with and get a hold of and the like. So yes they go because it is cheap it does not mean they also have to have the shittest employees. It is possible to have good customer service ad decent american accents in India. Please Vodafail find some of THESE people. They are MUCH easier to speak to.

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1359 Someone from NSW thinks vodafone is Rubbish at 21 Dec 2010 03:17:58 PM
Why would Vodafone release Infinity plans when they know there is something wrong with their network - they should be sued for negligence!
21 Dec 2010 03:50:17 PM: Its not negligence....it is a scam pure and simple..
21 Dec 2010 07:28:46 PM: No scam mate. Try it with a month to month. PAY for your handset up front and no contract dramas. If it doesn't fulfil it's charter you can choose another network! Cool huh?
22 Dec 2010 08:56:08 PM: its called $500 million into improving their network, last time i checked that was not negligence?

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1358 Someone from VIC thinks vodafone is The worst network at 21 Dec 2010 03:15:20 PM
Every time I travel to Indonesia I call Vodafone to ensure my phone will work and they tell me it will, but every time I arrive the phone won't work. The phone works in Singapore and Thailand but not Indonesia. I tell Vodafone this every time and there solution: "If your phone isn't working, call us and we will try to resolve it." Yes Vodafone, I shall call you on a phone that doesn't work. 5 months of VodaHell to go...
21 Dec 2010 03:52:59 PM: Indonesia? Mate I can't get reception in CBD Sydney! If I got vodafail reception in Indonesia I would be astonished!
21 Dec 2010 07:30:18 PM: It could be the indonesian end. So many variables...
22 Dec 2010 05:39:40 PM: @above: Possibly, but no other network has the issue. Plus, I get better coverage in rural Thailand when roaming that I get in Melbourne CBD.

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1357 Someone from SA thinks vodafone is VodaFarkew at 21 Dec 2010 02:49:00 PM
Just getting angrier and angrier at being forced to run around in circles and not get anywhere, except angrier.At least I am collecting evidence for the ACCC and a potential class action.
21 Dec 2010 03:56:17 PM: Don't run around in circles, go to the TIO because it costs vodafail money every time someone complains to the TIO and then they start to worry that the CIO's $1.5 million pay packet might be in danger of a non renewal.
21 Dec 2010 04:24:45 PM: Assuming that the industry funded TIO isn't part of the problem. It can be as stonewalling as VodaFarkew- perhaps worse.At least with VodaFarkew, you know what they're doing. With the TIO, they keep you guessing for a while, as you run around, submit to their requests, correct their mistakes, re-submit stuff that has been "mislaid", or "misunderstood". Etc etc etc.
I think the ACCC should just force telcos, VodaFarkew in particular to put up signs in print and in braille and have non-stop audio saying something like "We are lying about just about everything, except we are crap, and there's nothing you can do about it without sacrificing a lot of your free time, so suck it up."
21 Dec 2010 04:41:35 PM: Actually, I agree- @ the first f**k around by VodaFarkew, or whoever, go straight to the TIO. Just don't expect them to be much use. It's not unheard of, though. The Thereseinstadt cases.(no offence intended to anybody- I am not trivialising ANYTHING.)
21 Dec 2010 07:43:58 PM: To 6:24:45 Everybody likes to think they're important. You have a problem, you take the time to sort it out. Call centres for any business can't hire an infinite amount of staff so that you don't have to wait. Everybody calling is just as self centred and needy as you and has a long winded complicated communications issue which takes time and energy to solve and isn't going to be quick unfortunately but if you want that solution...
21 Dec 2010 08:18:51 PM: But when I am spending multiples of tens of hours, UNPAID, and Vodafone is basically just saying "Computer says no-o-o", and is clearly just waiting for me to give up, and then to be put through much the same thing by the industry- funded TIO, I think I have a valid complaint. What makes Vodafone shareholders and the CEO so much more important than me? Lucky its not easy for me to find out who,possibly the one person on this planet (except an apologist for VF or theTIO)) would ever call me "self-centred and needy". The defamation laws in Australia are draconian. The money was unimportant- it was the knowingly blatant deceptive advertising, and my knowing that most people would just give up and "suck it up".
23 Dec 2010 03:19:25 PM: If it's taking you 10s of hours to resolve a drama with a Telco you're doing something wrong. Get some help. Pop into a Telco shop, they usually speak fluent customer care and would love to help. ps not at christmas or weekends we're too busy ;) PS: Take a long hard look at yourself
24 Dec 2010 12:15:17 AM: I'll take your personal attack and stupid assumptions on board, and recommend that as well as attacking me, you read some of the other people's experiences on this website. It would require you to pull your head out of your aaaa*se.
27 Dec 2010 01:37:55 PM: Not at weekends or Christmas we are too busy signing up more stooges! What a classic! But if your service doesn't work you still take my money like clockwork every month! How about I pay you when i feel like i am getting reasonable service from network and staff and you decide when convenient for you to fix the problems preventing me getting the service i am paying for?

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1356 Someone from NSW thinks vodafone is Commercial Suicide at 21 Dec 2010 02:47:08 PM
Well thanks to a written complaint to the TIO, I was contacted by a nice young lady from Vodafone (actually from Australia and not the Indian sub continent) who advised me of my options in relation to the known service issues (but never known to me until I read it in the SMH). So I have been given a six week time frame for the service to be upgraded and given two months free access to the network, and I've also been advised to do a 'SIM Swap' as soon as possible. Well I'll give them the grace of waiting for the six weeks, and if there is no improvement, I'm moving carriers.
21 Dec 2010 02:58:27 PM: off ya go then
21 Dec 2010 09:59:15 PM: oh geez, some die hard vodafail lovers here
21 Dec 2010 10:41:47 PM: And if Godot doesn't come, the cheque is in the mail?
24 Dec 2010 09:19:15 PM: Didn't say I was a fan, just want some freebies from them before I go...also just pointing out that if you lodge a complaint with the TIO you will actually get some satisfaction of an Australian Vodafail representative calling you to address your complaint rather than endlessly waiting to speak with someone without a clue from the Indian sub continent.

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1355 Someone from NSW thinks vodafone is making me sad! at 21 Dec 2010 02:27:43 PM
After months of bad reception, dropped calls, slow data, delayed SMS & MMS messages I rang Vodafone with one question..."How much to get out of my contract?" After only 10 minutes on hold (I thought that was pretty good), the customer service person who took the call couldn't provide me with an answer (this took another 10 minutes to deduce). She said someone would call me back and quess what...they did! However, this person couldn't answer my question either. They were Tech support. They blamed my phone, my sim, my area (Sydney CBD???) and then said someone would call me back in 72 hours. I insisted that I just wanted to know how much to get out of my contract. Finally they agreed to put me through to someone who might be able to answer my question...another 10 minutes on hold...someone answered...and the call dropped out! This was last Friday and no-one has called me back.
I have been with Vodafone for 10 years and I am sad to be leaving them but enough is enough.
21 Dec 2010 02:58:57 PM: see ya later.have fun getting ripped off
21 Dec 2010 10:00:45 PM: omg, 'have fun getting ripped off'. obviously someone who works for the company and doesn't care about the customer. you can see what sort of people work for vodafone
23 Dec 2010 06:43:51 AM: Another long time customer of Vodafone (10 years). Sad to leave, but having instant Voice Mail messages (not days late) is just far too important for my line of use.

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1354 Someone from TAS thinks vodafone is Better than you make them out to be at 21 Dec 2010 01:59:05 PM
21 Dec 2010 02:00:27 PM: Don't add new threads to this website if you are a Vodafone advocate. The owner counts them all as complaints positive or not!
21 Dec 2010 02:03:10 PM: Wow, shady practices much...
21 Dec 2010 02:59:48 PM: damn theres people in tasmania?? no one really cares about tasmania....seriously
21 Dec 2010 03:17:52 PM: Lara is from Tasmania
21 Dec 2010 06:03:16 PM: You haven't been blocked, I barely moderate posts unless they are clearly off topic or very derogatory. I just developed this reply system today and it looks like there was a bug.
27 Dec 2010 02:38:10 PM: So how long have you worked for Vodafone?
27 Dec 2010 07:55:34 PM: It is so obvious that you work for Vodafone. Like everyone else at Vodafail you treat the public like mugs. We won't forget. YOU will pay.
28 Dec 2010 12:15:14 PM: why threaten the vodafone employees? they are just doing their job like everyone else. If you want to be taken seriously then you need to stop with the threats and abuse and slander and get down to the real problems-threats and abuse wont help your cause...
28 Dec 2010 07:12:08 PM: Person who commented on 21 December 2010 at 8:03:16PM, I assume you are the creator of this site, you are slipping a little you need to block person who posted on 27 Dec 2010 9:55:34PM , I believe creator that is a threat!!!!! Given alot of the posts on here creator, maybe it is time you checked your site more often or if you are unable to monitor it as it should be you should consider closing or stopping EVERYONE from posting.
28 Dec 2010 07:52:31 PM: Inresponse to reply on 28 dec 02:15:14PM - I have worked in customer service for 10 years and I DO NOT HELP PEOPLE who abuse or offend me! why should I help you when you have runied my day??? really!
10 Jan 2011 05:28:57 PM: In response to 28 Dec 2010 09:52:31 PM. Because you're paid to do so. So suck it like a good faceless drone.

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1352 Someone from TAS thinks vodafone is Better than you make them out to be at 21 Dec 2010 01:41:01 PM
This kinda reminds me of something that happened not too long ago... Some of you might remember a company called 'Toyota.' Now a few months ago, Toyota had a small number of people complain of auto acceleration, and as soon as these few complaints hit the media they multiplied faster than rabbits. Typically they were just Americans looking for a little bit of excitement in their otherwise dull lives, thriving off a need to complain about something. At that time I was amazed at how quickly these Americans jumped on the media spun bandwagon, started by a small number of unfortunate cases, but I was also proud that my fellow Australians did not jump on board with the sensationalism. But now my eyes are open... Shame on all of you.

Also, posted from my Vodafone iPhone with full signal :)
21 Dec 2010 01:43:42 PM: You're saying these problems are made up?
21 Dec 2010 01:47:58 PM: more so that people are sensationally freaking out over a (valid) issue affecting a small minority of customers. perspective, mate.
21 Dec 2010 01:59:51 PM: True... however in my own personal experience these valid issues (the odd dropped call, late voicemail or SMS fail) have multiplied to the point where every SMS was failing (for days) and every voice mail was at least a day late (up to 5) (for weeks) :( For myself, it went way beyond the point of being a valid issue :(
21 Dec 2010 02:02:16 PM: Maybe rephrase that to "Shame of some of you" cause a lot of people have really genuine problems that they've tried in vein to have rectified ;)
21 Dec 2010 03:53:33 PM: I was with Voda in Tas, they were crap. Bad service, bad reception despite living in a "3G covered area" and people who constantly argued that it was my fault they couldn't provide a service. However, since moving to the Central Coast of NSW I have discovered they are even crappier than in Tassie! Experienced the arguing with Telstra too, but at least their service was good. At the moment for me, Optus/Anyone who isn't Voda or Telstra seem to be the way to go...
21 Dec 2010 05:48:58 PM: Ummmm, minority of users?
The only reason I found this website is because I, like many others, have had ENOUGH!
Someone at the ACCC told me today that a joint media release is being prepared by Vodafone and the ACCC. I get a feeling that Vodafone is going down.
About time. You have lied and stolen peoples money. And you continue to do so!
21 Dec 2010 07:10:06 PM: trust me we're not making it up, it's real!
23 Dec 2010 06:39:57 AM: I also wouldn't be complaining at all if I weren't stuck in a 2 year contract with exorbitant exit fees :(

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1350 Someone from SA thinks vodafone is very at 21 Dec 2010 01:38:38 PM
Call drop outs, 3G data connection pauses for long periods, SMS delays.

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1349 Someone from NSW thinks vodafone is This is hopeless at 21 Dec 2010 01:35:11 PM
Today my broadband connection is flying along at an average of 23kbps download and an average upload speed of 126bps!!!!!!!!!!!
This despite calls to the support centre and absolute conviction of Rajit that things will improve soon and that I must be a long way from an exchange as I live in "remote Hornsby".
When will the management of Vodafone start to take some of these support calls and hear the pain before we all jump ship.
I want my wirelss broadband dongle fee repaid and consequential damages paid for the impact the calamatous service is having upon my business.
21 Dec 2010 01:36:35 PM: so much damage to your buisness yet you have time to post on this website......
21 Dec 2010 01:59:11 PM: Wonder if his landline is ringing right now?
23 Dec 2010 10:28:39 PM: "Long way from the exchange?" interesting that Rajit brought up an ADSL issue that has nothing to do with mobile networks.

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1348 Someone from VIC thinks vodafone is Vodafone very fail! at 21 Dec 2010 01:30:24 PM
Tried to send incredibly important SMS's (International). Constant sending failure.
Incredibly important Voicemail messages arriving 5 days late, resulting in losing a job offer!!!
I'm stuck in a contract. The moment it expires I am going to switch to another carrier. Have been with Vodafone for 10 years.
21 Dec 2010 01:35:17 PM: Forgot to mention that local SMS's worked fine and I resorted to using International SMS (which failed consistently) cause International Voice Call constantly dropped out.
The inability to contact the recipient resulted in them being stranded in a serious situation.
21 Dec 2010 03:03:44 PM: That's not exactly a Vodafone issue, how do you know it wasn't the recipients network in the other country?

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1347 Someone from NSW thinks vodafone is at 21 Dec 2010 01:22:14 PM
with all due respect to all people out there upset with the vodafone network just remember that when you go to talk to the team in the stores its not ther fault and try use a bit of respect when you communicate with them, i was in a store the other day and ther was a lady blasting the team over the reception issue when CLEARLY its not there fault....technology will never be 100% and in 6months everyone will be singing a different tune about some other band wagon everyone can jump on the have the "Internet stab"...but hey its easier to complain like 3year olds....basic decency ad courtesy will get you much further then blasting employees that are limited in the job....
21 Dec 2010 01:24:11 PM: also, if you choose a phone with known reception issues, i.e. the iphone, don't complain when these knowm imperfections come to light.
21 Dec 2010 01:26:30 PM: That is true, it really isnt the stores fault, they dont make the network (reception) they just sell the handsets that fail to pick it up. I was speaking to a young lady at a cit store and she was saying they dont get told the issues until 3 or more customers complain, she was very nice with the whole thing but to be honest they seem to be on the same page as we all are.

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1346 Someone from NSW thinks vodafone is Mega Fail at 21 Dec 2010 01:17:09 PM
The other night my Vodafone service stopped working for 15 hours. 15 hours! I couldn't make a call, receive a call, send a text, receive a text, use the internet... I kept thinking, "What if there's some sort of emergency?" This, of course, on top of all the other dropped calls, delayed voicemails, horrible 3G reception which means I can't access the internet. So frustrating and has been going on for weeks with no end in sight.

21 Dec 2010 01:20:32 PM: Turn your phone off and then on again.

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1345 Someone from QLD thinks vodafone is no sense at 21 Dec 2010 12:52:02 PM
If you want the best reception in the nation go to telstra but get ready to pay an arse load for it and get the same customer experience as any other telco.
21 Dec 2010 04:01:26 PM: I switched to Telstra and yes I pay more but the relief from having to deal with vodafail is worth the extra money just for the peace of mind...

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1344 Someone from QLD thinks vodafone is HERE TO HELP at 21 Dec 2010 12:46:35 PM
Hi everyone please have a look at our website www.vodafone.com.au . There is an apology from Vodafone with answers to your problems.

Hope this Helps :)

Helensvale Store
21 Dec 2010 12:49:50 PM: Go Helensvale crew!
21 Dec 2010 12:57:59 PM: I have a problem with the run around I've been given regarding this. All I wanted was to know what was happening and was anything being done about it, when could I expect things to be fixed and I got nothing, not a word. And now after this website has come up and people are blowing off their steam, now they offer an apology? Too little too late my friend.
21 Dec 2010 06:02:04 PM: An apology. Well. Do they expect Absolution? Do they intend to keep plundering and pillaging for a while, and then pop in another apology?
Does an apology fix it the way Mummy would kiss it better?

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1341 Someone from NSW thinks vodafone is not at all at 21 Dec 2010 12:41:44 PM
All telecom companies have signal problems. This may vary depends on how kind of user you are, waht kind of services you demand, what phone you have, what area you live and so on...

Vodafone has had some issues recently? Yes, they had. But what make a company good is not just when things are going great, but when their customers have problems and how the company deals with it. I can assure you Vodafone is strong enough to turn this page and make everyone happier than ever and YES they are making a lot of effort to deliver a extreme cutting edge new network.

We are just talking about 1% of the total customers. It still means that I am among the rest of 7 millions happy customers and nobody will build a website to talk about how good Vodafone is...

Come on guys, give them a chance! You won't regret to be part of this great company!

A happy customer

21 Dec 2010 01:23:16 PM: I guess everyone I speak to is part of this 1 percent and I have yet to meet anyone who is in the 99 percent. I don't think there would be a website talking about how great Vodafone is (except their actual website) considering I made this site while I was waiting on hold. I don't know anyone who waits on hold for 3 hours, hangs up and then think 'what a wonderful experience that was, I should make a website'.
21 Dec 2010 01:30:50 PM: No I won't do a website when I called them and had my problem sorted out in 3 minutes...

It's way much easier to complaint, you can get much more attention...
21 Dec 2010 05:00:15 PM: Nigel is that you?
21 Dec 2010 06:17:43 PM: Were you in the store and calling out to one of the staff? THAT might work.
22 Dec 2010 08:29:10 AM: Id just like to say the creator of this website is genius!And i'm sorry but how did people who LOVE vodafail come across this website?
If not told to post her by PR.... hmmmmm...
22 Dec 2010 10:05:05 AM: Can I suggest that the original poster goes and starts a website called vodawin.com and see how many people post on it...
22 Dec 2010 05:40:04 PM: make vodawin.com yourself you voda-hugging-hippie!
27 Dec 2010 10:57:13 AM: I have been a very happy Vodafone customer since 1995.
27 Dec 2010 06:05:25 PM: "I have been a very happy Vodafone customer since 1995"....What should have been added is.....But dont use these modern mystical talking devices, I prefer written letters using my duck feather quill. I'll be off to sow my field then.

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1339 Someone from QLD thinks vodafone is is such a nigel- no wonder at 21 Dec 2010 12:41:40 PM
Hey Nigel. You obvioously have no idea about your business expect for the income & expenditure, do you??? you stupid obnoxious patronising xyz. Why dont you come around here and we'll call your 1555 together. I have an incident for you below that represents the Vodafone Mission and Culture.

Vodafone used to be the sole carrier in a couple of small countries near Australia until recently. The rates were sky high and customer and network issues ramapant. According to one 'Business', dealing with vodafone was like dealing with a mafia corner loan shark.

Until a new telco enterred the market. Since then, Vodafone has been begging customers to join them by offering them free mobile hand sets and special calls (compared to berating customers and giving no incentives. A business of 150 handsets was told to pay 'premium' price for 148 handsets and you get TWO handsets free, but call rates were going to be higher). It turned out the handsets models being given out are those with known technical issues. Long story short the new telco is still kicking Vodafone's ass like no tomorrow.

You were saying something Nigel??????
21 Dec 2010 12:52:21 PM: hows ya mum.....

Love Nigel

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1336 Someone from NSW thinks vodafone is superdooperfail at 21 Dec 2010 12:38:45 PM

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1335 Someone from TAS thinks vodafone is at 21 Dec 2010 12:30:54 PM
I bet most people on here have iphones.....

Worst phone reception on any network!
21 Dec 2010 12:37:33 PM: Nokia actually
21 Dec 2010 12:38:52 PM: no one really cares about tasmania anyways.we forget that your down there
21 Dec 2010 12:40:18 PM: Yeah Nokias aren't famous for their reliability either. They are famous for how they have most of the market hypnotised into thinking their phones are awesome. The matrix has you.

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1334 Someone from VIC thinks vodafone is You are all FAIL at 21 Dec 2010 12:24:11 PM
Get a life people!!!!!!!!!
21 Dec 2010 06:43:05 PM: I.........think..........that.........is .........the............point.
We want our lives back, This all might go quiet now- can't be on hold to a closed call centre with the other hand.

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1333 Someone from NSW thinks vodafone is 10/10 FAIL at 21 Dec 2010 12:07:00 PM
No reception at work or home and drops out 8 times on bus trip home - yes I counted it on my bill.

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1332 Someone from NSW thinks vodafone is Big Fail at 21 Dec 2010 12:04:16 PM
They tried to tell me that I now live in a 'low service' area. I haven't moved house for over 3 years. Until 3 months ago I had full reception now I'm lucky if I get one bar of reception.
This now means that at home no one can call me as the call will drop out. Messages are delayed. I have an awesome phone that I barely use.
Also located near to my house is a rather large and newly developed shopping centre which has not 1 BUT 2 Vodafone stores. I get no reception in the shopping centre.
21 Dec 2010 12:09:56 PM: Check your dodgy old handset
21 Dec 2010 12:15:52 PM: My dodgy old hand set is actually brand new - so is my sim card. Try again buddy.
21 Dec 2010 12:40:28 PM: phone works when its not inside ur butt
21 Dec 2010 12:46:31 PM: Obviously you're confused - phones are for phone calls, texting and the likes. Not for fancying your tickle by sticking it up your butt. Though if that does work for you, then by all means, keep at it darl.
21 Dec 2010 12:51:06 PM: is that what you do.sorry that you cant get it out of there or ur head for that matter.not my fault u live in a hole
21 Dec 2010 01:00:25 PM: *feigns insult*

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1331 Someone from ACT thinks vodafone is going to have to pick up it's game soon at 21 Dec 2010 11:48:38 AM
Phone calls aren't getting through even though I have full service. Called my own mobile from a land line and it is going straight to Voice mail. My colleague who also uses Vodafone is also experiencing the same problems!!
21 Dec 2010 01:04:45 PM: in the same area?.tried sim swap lately?
22 Dec 2010 08:21:26 AM: 3:04:45pm poster... You work for a telco obviously?
you call with a problem (i can assure you if you have an Iphone) this is what will happen...
1) Have you swapped your sim lately? (because they get old apparently)
2) its obviously your handset. (Apple are happy to swap as many handsets as they need to I have proved this, it is definately not your handset)
3) have you installed the latest software? (yes idiot i connect itunes everyday)
4) Could you please turn your phone off and back on again? (ofcourse, Its not as if i havent done it 5 times already today)
5) Could you reset all of your settings in the Settings section? (still doesnt help)and then completely restore your phone.
6) And finally in settings and general and network (or something like that) could you please select "vodafone" as your network?
number 6 actually seems to have made the problem slightly better however my phone now loses its cellular connection 15-20 times a day and i am using way too much battery because it always has to search for reception.

If somebody else says swap your sim or turn your phone off and on i am going to scream.
27 Dec 2010 03:27:51 PM: >>If somebody else says swap your sim or turn your phone off and on i am going to scream.

I am so with you. The amount of times I've sat all afternoon listening to static-y hold music only to hear that phrase... ARGH.

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1330 Someone from NSW thinks vodafone is Nigel Dew, Your Sacking Is Over-Dew at 21 Dec 2010 11:42:36 AM
21 Dec 2010 12:11:11 PM: You can choose an alternative contact number to be called on.
22 Dec 2010 05:20:08 PM: they still dont ring back. Same issue.. 3 hours waiting on hold speaking to various people over last two days.. they keep saying they'll call back.. the phone will ring once and then hang up.. so to them.. they are calling back.. and we're not answering.. pfftt.. load of crap.. ive already complained to the telecommunications ombudsman
22 Dec 2010 09:08:34 PM: go into a store and get them to call sales support for you. after the troubloeshooting is done you are free to leave the network if you are not satisfied with the service
23 Dec 2010 07:01:21 AM: How much time do you think people have to wait on hold for 3 hours, be told they'll be called back and either not have reception when they are, or be expected to hold the conversation when it suits call centre staff. Let alone go into a store around christmas time and use their phone and still wait on hold while listening to both Lara and Xmas music - Hellz Bellz No!
23 Dec 2010 07:03:29 AM: I agree - its not asif nigel or vodafail have txt'd us, or e-mailed us - it was one shitty appology on the website that, by now nobody goes and checks. vodafone pick up the shit and make good. you think you have fixed the problem but you havent, not even close - 1 or no bars at your vodafone retail store in bondi junction is a joke - wait for the class action of people who have had accidents or crashes and not been able to call for help.
23 Dec 2010 11:43:21 PM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy
26 Dec 2010 10:47:14 PM: We ring the number that is advertised in hopes of being able to solve our problems without troubling anyone in the store. I think that is what reasonable responsible people do. If Vodafone isn't advertising the correct number then what are we supposed to do? Ring random numbers in hopes of finding the illusive super fast Vodafone customer support?
27 Dec 2010 09:41:14 AM: yes, I have to call every other day as they keep locking it out when my password is supposedly wrong and also my secret message is wrong, my mothers maiden name???????. This is a privacy issue as they cant even protect my password.
27 Dec 2010 12:59:13 PM: "24 Dec 2010 01:43:21 AM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy" - CANT SPELL MR VODAHO TROLL?? Is THIS the kind of service and support you provide?? BLAMING CUSTOMERS FOR YOUR CRAPPY NETWORK ISSUES?
27 Dec 2010 02:25:37 PM: Quote - "24 Dec 2010 01:43:21 AM: Well maybee if ppl had enough brains to ring the right number they would not be on hold for so long come on grow up take responsibiliy '

And what is that number exactly tosser? Stop talking crap. If Vodafone didn't divert calls to bloody India or other third world coutries and actually invested the millions of $ in profit in creating jobs for Australians and keep Australian customers happy then they wouldn't have as many pissed off customers.

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1329 Someone from NSW thinks vodafone is at 21 Dec 2010 11:28:43 AM
21 Dec 2010 12:04:13 PM: My partner has sent numerous emails to vodafone - the response is always we're looking into it and someone will contact you. That started back in October no ones contacted him with a resolution.
In the past 2 days he has spent over 3 hours on hold to Vodafone to try and get out of his contract as he has a phone he can not use, he pays for a service you are not providing. Where is he in regards to this? Exactly where he was when it all started with a brand new phone he can't use due to no reception.
21 Dec 2010 12:12:36 PM: Is the handset faulty? Have you contacted the manufacturer
21 Dec 2010 12:18:03 PM: The handset is not faulty. Vodafone is faulty.
We're not stupid enough to try all other options before hand. He used to work for Vodafone we know the dril. It's a new phone, new sim card. Accept the problem is Vodafone and people may be more willing to give you a second chance for speaking the truth.
21 Dec 2010 04:08:19 PM: Thanks Nigel but you didn't need to use all those words, all you had to say was: Our systems are fucked, our call centre is fucked, reception and internet is fucked but we are trying to unfuck it but in the meantime eat shit...that about sums it up.
21 Dec 2010 08:43:59 PM: Just a few comments regarding the apology:

"recent intermittent network issues"

These issues have been reported for a very long time and are not intermittent.

"various blogs"

Oh..........that would be www.vodafail.com and other various blogs..........

"it%u2019s clear we could have done a better job at keeping you across what%u2019s been happening."

Better words to have used than "could" is "should" and "across" should be "informed".

"We have been working with customers on a case by case basis to understand individual situations, resolve the issues and see what we can do to put things right, but I appreciate that there may be some of you who are still unhappy."

May be some of us who are still unhappy????? By the way, most of us cannot speak to a consultant on 1555 as the average wait is 45 minutes day and night!!!

"As you may know, we are experiencing some busy times at present into Vodafone Care (our call centre), so thank you for your patience"

Really???? Most of us never knew that!!! I wonder why that is???(see above)

"You can also choose to have a call back if you prefer not to hold."

Tried it..........does not work!!!!

"We%u2019ll also keep you across any other network plans that will improve your service"

It's that word "across" again!!!! Try "informed" next time..........there will be a next time.....right???

Finally my bit, Nigel what you have written appears to have been produced on the back of a fag packet in-between holes on the golf course and really without much thought to the content.

It falls far too short of what should be expected from the CEO of Vodafone.

Your lack lustre telecommunications business appears to be in great disarray, but at last perhaps, just maybe, you are beginning to listen and learn from the most important people in your business, us.......the customers.

Check out the comments on www.vodafail.com and your own various blogs.
27 Dec 2010 10:04:04 PM: Nigel,My fone didnt work for 2 months, I didnt get sms messages, my clients got the impression my fone was disconnected, I lost about $50 000 last year and your manager for portability refused to release me from my contract!!! Could you look into it? ($50 000 is about 2 years rent for me and my family just to try and put things in perspective). Merri knows my situation, ask her.
27 Dec 2010 11:50:47 PM: The blokes name is Nigel... 'nuff said!!
7 Jan 2011 12:14:09 PM: "Nigel No Clue"

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1328 Someone from ACT thinks vodafone is yeaa at 21 Dec 2010 11:23:02 AM
this message for you fucken user, why dont u jumb into other tlco and experiencing regarding ur mobile then u understand what telco look like, go to optus/virgin or so called telco all got same things to oparate their companey like this its not fish market. yes service is bad couple of weeks doestnt meen they pack-up there business from australia they trying to resolved issues like others so wait or fuck-off
21 Dec 2010 11:29:04 AM: this message for vodafail website
21 Dec 2010 12:12:40 PM: Settle petal.
21 Dec 2010 12:17:26 PM: The spirit of this email is kinda right. I'm sure Vodafone doesn't aim to provide a bad experience to their customers. It's all very subjective isn't it. I think a lot of people on here need to grow some personal responsibility.
21 Dec 2010 12:35:36 PM: Personal responsibility? How is it the customer's fault, exactly?
21 Dec 2010 12:48:28 PM: Accept that handsets fail: If you run your business through your phone and it's as important as you say. Purchase a secondary phone for when your phone goes in for a service.

Accept that the network will have outages: Consider a landline as a secondary point of contact. Socialise that number to your friends and customers as an alternative contact when you can't be reached on your mobile.

Some problems need to be fixed and that means talking to someone. If you're on hold for a length of time consider calling first thing in the morning 8.30am or so. You'll be first in the queue.

Don't commit to a contract at all. Buy your phone outright. Choose a month to month solution. If you don't feel you're being looked after you can change provider easily!

This is what personal responsibility looks like.

21 Dec 2010 01:00:53 PM: best response ever that last one about personal responsbility.every point in it is a vaild one.
21 Dec 2010 06:26:32 PM: It's your "personal responsibility" if you let Voda the F*ck fool you twice.BTW- are you a criminal lawyer? Do you always blame the victim?
21 Dec 2010 08:49:08 PM: At the OP, mate you need to de-stress a bit.
Why do Vodafail advertise/sell plans if they are unable to keep their side of the contract??
The remainder of your posts have more holes than a sieve.
I have grown a pair----------you need to.
22 Dec 2010 01:41:07 PM: Is this dude from Vodafone's Indian Call Centre?
22 Dec 2010 07:49:35 PM: Nah-More likely a specialist team to handle drug dealer complaints.

What a complete muppet for Vodaho you are loser..


28 Dec 2010 09:40:30 AM: Vodafone knock you out, hold you down and fuck you up the arse, without so much as a kiss... and now I'm just a dirty SLUT that begged for it you say???
28 Dec 2010 11:38:04 AM: I would reply to your message but your grammar and spelling prevents me from acknowledging your existence

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1327 Someone from NSW thinks vodafone is most fail! at 21 Dec 2010 11:21:02 AM
multiple calls dropping out daily in different locations, divert to voicemail not working.

Paying for a service that is unreliable and i cannot use.
21 Dec 2010 12:13:42 PM: call 1210 and then call 1211 to fix your voicemail.

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1326 Someone from NSW thinks vodafone is Failocalypse at 21 Dec 2010 11:16:20 AM
Been with Vodafone since 2006 and all was peachy up 'til 3 months ago.

Now, 3GS internet reception thingo on my iPhone 3GS drops out regularly (3/5 attempts) as I go to browse the web, despite having full reception (for both telephone and internet) seconds before.

Also, it will show I have 3GS but pages will not load or will load at glacial pace. They charge me for this, of course.

I'm trying to get out of my contract with them. I'm paying for a service they're not delivering and whenever I ring their 1300 number I A) have to hold for long (+20min) blocks and then B) get the complete runaround from some nonce who doesn't listen to what I'm telling them, regarding having the 3GS drop out RANDOMLY. Of course it shows up on your phone reception map that there's perfect reception in those areas - it says it on my phone, too right up to the point I go to try and use the Internet!!

This is on top of lately getting SMS messages hours/days late, dropping out of phone reception randomly (needing to be reset - although that could be an iphone fault).

I can't wait to ditch this iphone and this dud of a telco!
21 Dec 2010 01:06:02 PM: spam
21 Dec 2010 03:10:05 PM: I had the exact same problems on an iPhone with Vfone....finally had to go through the TIO to get out of my contract....now with Telstra on iPhone and not one single drop out or issue with browsing speed!

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1325 Someone from NSW thinks vodafone is Failocalypse at 21 Dec 2010 11:16:05 AM
Been with Vodafone since 2006 and all was peachy up 'til 3 months ago.

Now, 3GS internet reception thingo on my iPhone 3GS drops out regularly (3/5 attempts) as I go to browse the web, despite having full reception (for both telephone and internet) seconds before.

Also, it will show I have 3GS but pages will not load or will load at glacial pace. They charge me for this, of course.

I'm trying to get out of my contract with them. I'm paying for a service they're not delivering and whenever I ring their 1300 number I A) have to hold for long (+20min) blocks and then B) get the complete runaround from some nonce who doesn't listen to what I'm telling them, regarding having the 3GS drop out RANDOMLY. Of course it shows up on your phone reception map that there's perfect reception in those areas - it says it on my phone, too right up to the point I go to try and use the Internet!!

This is on top of lately getting SMS messages hours/days late, dropping out of phone reception randomly (needing to be reset - although that could be an iphone fault).

I can't wait to ditch this iphone and this dud of a telco!
21 Dec 2010 02:52:34 PM: I don't care. I want the one with the biggest GBs

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1324 Someone from NSW thinks vodafone is Failocalypse at 21 Dec 2010 11:15:42 AM
Been with Vodafone since 2006 and all was peachy up 'til 3 months ago.

Now, 3GS internet reception thingo on my iPhone 3GS drops out regularly (3/5 attempts) as I go to browse the web, despite having full reception (for both telephone and internet) seconds before.

Also, it will show I have 3GS but pages will not load or will load at glacial pace. They charge me for this, of course.

I'm trying to get out of my contract with them. I'm paying for a service they're not delivering and whenever I ring their 1300 number I A) have to hold for long (+20min) blocks and then B) get the complete runaround from some nonce who doesn't listen to what I'm telling them, regarding having the 3GS drop out RANDOMLY. Of course it shows up on your phone reception map that there's perfect reception in those areas - it says it on my phone, too right up to the point I go to try and use the Internet!!

This is on top of lately getting SMS messages hours/days late, dropping out of phone reception randomly (needing to be reset - although that could be an iphone fault).

I can't wait to ditch this iphone and this dud of a telco!

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1323 Someone from NSW thinks vodafone is Big Fail at 21 Dec 2010 11:15:39 AM
They tried to tell me that I now live in a 'low service' area. I haven't moved house for over 3 years. Until 3 months ago I had full reception now I'm lucky if I get one bar of reception.
This now means that at home no one can call me as the call will drop out. Messages are delayed. I have an awesome phone that I barely use.
Also located near to my house is a rather large and newly developed shopping centre which has not 1 BUT 2 Vodafone stores. I get no reception in the shopping centre.

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1322 Someone from SA thinks vodafone is Evil at 21 Dec 2010 10:57:03 AM
The only mess is trying to control rage and focus on getting even.

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1321 Someone from NSW thinks vodafone is epic at 21 Dec 2010 10:55:32 AM
bought a phone that is supposed to browse the web, but i never can as coverage always drops

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1320 Someone from VIC thinks vodafone is not VHA at 21 Dec 2010 10:53:33 AM
I'd like to point out that a lot of this dissatisfaction comes as a result of the merger with Hutchison or "3". Vodafone Hutchison Australia does not compare to the global Vodafone brand and is a real disappointment for the owners in the UK. I think they made a mistake in allowing the Hutchison leadership and culture to takeover the new VHA. A lot of good people were pushed aside and now the company is run by cowboys (and cowgirls is suppose). I wouldn't buy a newspaper from them let alone giving them my credit card details, banking details, calling history, and all that going to offshore call centres. We sell ourselves (and our privacy) too cheaply when we fall for the free phone and airtime promises that bring some of us back into VHA.
21 Dec 2010 11:58:44 AM: Actually it's the opposite, Vodafone stopped investing in their network long ago as they where going to leave the Australian market but then got saved by a merger. Its Vodafone's systems that are 'vodafailing' not Hutchison's and its Vodafone's systems with all the security holes not Hutchison's. It the poor 3 customer getting screwed as now all the call centre staff are to busy dealing with pissed off Vodafone customer s to help them and all the money is going in to the Vodafone network so the 3 network it going downhill fast. Vodafone and Hutchison had their call centres off shore the only diff now is the Egypt centre closed and was moved to India. You should check your facts before posting BS !
21 Dec 2010 12:21:47 PM: Whoa! Sounds like an ex-voda versus an ex-3. Hug and make up!
21 Dec 2010 01:07:31 PM: someone doesnt know what they are talking about
21 Dec 2010 06:14:23 PM: this is so f'in true, I wish the merger had never happened.
22 Dec 2010 06:27:01 AM: Mate I know where you are comung from. One of my store managers was fucking one ofhis casuals from his store. He got demoted for six weeks then got promoted to territory manager six months later. His sister was casual for six months then became asisstant store manager in bris city. How the fuck does that work?

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1319 Someone from NSW thinks vodafone is more like NODAFONE at 21 Dec 2010 10:52:33 AM
i have had a business account with Nodafone for over 10 years for my plumbing company. We have had network, service, reception, voicemail and data issues for the last few months and they are just getting worse.
We have different handsets, new/old sims so i know that they are not the problem.
I now have other friends and family who are complaining of the same issues so i knew it wasnt just me.
Now i have seen this and know for sure that they are lying to us.
I have phoned them and complained but just get told that they will put a service request in. Yeah Great!!
We need to be compensated by Vodafone. They cannot expect us to pay the same amount for the last few months when they knew of the problem!!!
21 Dec 2010 01:25:10 PM: I can understand your frustration if you would consider Optus as a carrier we could look at a way to get you out of your contract early. Optus has made significant Network investment over the last 2 years, giving customers increasing Network coverage with each passing day. No network is ever going to be perfect, but the commitment Optus has made to improving their infrastructure, with billions of dollars invested over the last 5 year means that they are constantly working to improve what they have and that customers are getting the best experience possible. If you would like to test the network we do have demo services please call and speak to Nathaniel on 1300 22 88 35 and he can possibly organise one for you to try before you commit
21 Dec 2010 02:20:26 PM: lol Optus trying to make a quick buck, brilliant. How's that court case against Vodafone going Optus? Not well from what I hear, too much "pot calling kettle black".
21 Dec 2010 04:06:50 PM: Hey Nathaniel can you drop six of them demo phones to me at Bankstown station, iPhone 4's please.

Ahmad & the boys.

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1318 Someone from VIC thinks vodafone is Horrible at 21 Dec 2010 10:49:49 AM
When they initally did a coverage check, they said I had full coverage.

Now most of the time no signal or 1 bar/4, lucky if I had 2 bars. MBB is a hit and miss, mostly miss in my house.

Vodafone has most likely breached their contract to supply the serve and in breach of TPA and FTA. Maybe we should start a class action (I'm s solicitor myself)
21 Dec 2010 01:02:33 PM: still studying at uni are you?? doesnt count for being a solicitor....false advertising people.

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1317 Someone from NSW thinks vodafone is not so bad at 21 Dec 2010 10:21:26 AM
I had issues with my phone dropping calls. i went into a Vodafone store and they replaced my sim card... Problem Solved :)
21 Dec 2010 12:26:46 PM: Good on ya mate. Stores are a great way to get looked after. Always try some simple trouble shooting like replacing your SIM!
21 Dec 2010 12:37:59 PM: Voda-ploy-ee, much?

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1316 Someone from VIC thinks vodafone is awesome at 21 Dec 2010 10:18:39 AM
drop calls?
poor reception?
poor battery life?



21 Dec 2010 12:32:59 PM: Or somethin rather than an iphone!
21 Dec 2010 12:35:18 PM: What about those of us who have tried all that and are still having the same problems? Minus the poor battery life of course - that is obviously a phone issue not a provider issue.
21 Dec 2010 10:20:14 PM: not necessarily- batteries drain quickly if the phone is struggling to maintain a signal, particularly if it's jumping from 3G to 2G to 3G. I/ve been lying on the (not-moving) sofa, in my (not-moving) house in my (not-moving) suburb, and watched my homescreen. I watched my connection 2G/3G jump, and 3 different towers named as the connecting one, one of them several ks away.I live really close to the CBD
22 Dec 2010 07:01:08 PM: Actually, if you are laying down on your sofa in your house in your suburb on the planet earth, you are moving at a velocity of 29.8km/h around the Sun. Along with the rest of us.
6 Jan 2011 02:21:25 AM: not moving - as in relative to the Vodafone towers.
Hey- you know- may-be-there is-only one Vodafone tower in my capital city and it was moving from suburb to suburb to suburb, staying just long enough to rack up a connection fee. "The truth is out there".

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1315 Someone from NSW thinks vodafone is bigtime at 21 Dec 2010 10:15:28 AM
i work for vodafone and yes they are a terrible company with terrible service. go to telstra please...
21 Dec 2010 12:29:27 PM: Comedy gold.
22 Dec 2010 08:22:37 AM: Where is the "like" button for this comment?
22 Dec 2010 10:33:25 AM: Just click on how many stars you want to give it. Looks like it already has a lot of them.
27 Dec 2010 01:23:49 PM: Yeh sure you work for Vodafone. If it's that bad why don't you work for Telstra instead?
5 Jan 2011 07:11:42 PM: I think you are from the marketing team of Telstra.
9 Jan 2011 10:30:02 PM: Haha, and if this person is from Telstra, good on them! They know how to provide a network that WORKS. Vodafone... not so much.
21 Jan 2011 02:13:18 PM: Obviously a Telstra employee...
21 Jan 2011 06:54:36 PM: I feel the Vodafone employees pain - too many direct their problem as PERSONAL blame. we all have to calm down & allow the employees to pass the problem back up the chain so it can be dealt with. The person behind the counter might be the 'face' of the company but they are not the problem or the cause - they are the messenger. They are limited in their capabilities by what the employer allows/will listen to. I am a Vodafone customer since 1999 & will continue to be as long as the issues are addressed. I do not like being dictated to by Telstra or Optus so have continued my support in hope of improvement (many have come but I need to see Vodafone matching the others in coverage especially.
24 Jan 2011 01:09:45 PM: I am a vodafone employee and I agree!!!! All you rude violent aggressive racist people out there go to Telstra, I don't bloody care as long as I don't have to put up with your behavior some customers you are better off getting rid of they are just poison!
25 Jan 2011 10:18:50 PM: or are they just nice people pushed to their limits with your service or lack there of??
28 Jan 2011 11:41:27 AM: Telstra is not any better, unfortunately...
Why do we have such a poor service in the telco industry in this country?
All those Indians at the call centre would be laughing themselves with all the conundrums we are having in this country...
28 Jan 2011 12:05:23 PM: Telstra has the best 3G network in Aus. Sure their customer service sucks almost as badly as Vodafone's, but I am not paying for the customer service I am paying for the network, and the NextG network is rock solid.

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1314 Someone from VIC thinks vodafone is not so much at 21 Dec 2010 10:14:24 AM
i havent had an issue with vodafone. there bills are easy to understand and there aren't any hidden charges. i can understand that there are a few issues but its nothing optus or even telstra for that matter havent experianced at some point. From what Ive been told Vodafone are in the process of doing a multi million $$$ upgrade to their service. I moved from optus to vodafone and couldnt be happier. to those of you that are about to leave good luck finding a company with no issues.
21 Dec 2010 11:23:47 AM: I agree - they all have their issues.
However I'm settling for reception with issues instead of no reception with issues.
21 Dec 2010 12:28:41 PM: Move 3 feet to the left.
21 Dec 2010 12:55:37 PM: Small minded little fellow *pat on the head* can't accept that some of us are just having issues and are over it can you?

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1313 Someone from QLD thinks vodafone is They make a snake's belly look like a skyscraper at 21 Dec 2010 10:01:07 AM
I lose calls from my customers
I lose calls from my family
I lose calls from my colleagues
and that is just the incomming calls
Outgoing calls are at least as bad!
Vodafone '3G' data does not even work and is more like 0G data along Gympie Road, Stafford Road, on the East-West Arterial Rd, Centenary Highway and other major roadways in Brisbane.
Their cells are deaf and far too overcrowded and I find that at least 20 times a day I cannot make an outgoing call!
I hope that Vodafone becomes a ghost town - they deserve it for promising and not delivering, for contracting and not providing, and in my personal opinion and experience, lieing and cheating it's business customers.
Is there a word that is worse than 'FAIL' ?
21 Dec 2010 10:22:51 PM: in a whisper, come closer............................."Vodafone"
23 Dec 2010 09:37:12 AM: *lying

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1312 Someone from QLD thinks vodafone is Service difficulty at 21 Dec 2010 09:52:35 AM
Vodafone is annoying me from so long not anymore. i took over vodafone looking catchy caps but when i used services i tell you it was horrible for me. their is no point getting big data when u can't use it.luckly that i met people from yeswireless who sorted out all the mess for me. fantastic people and great service. no more vodafone now.
21 Dec 2010 12:30:52 PM: Poor Yoda.

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1311 Someone from NSW thinks vodafone is at 21 Dec 2010 09:27:59 AM
Once upon a time I had 3 workmates who dropped Optus went to Vodafone and got fantastic access speeds. I bought a Vodafone modem and 12 months prepaid plan, and now we all find we get constant dropouts, rarely do we get 3G access any longer, it drops back to slower speed access. On a good day I get 2 bars! often I get only 1 bar.

My phone, my wife's phone, my sons and daughters phones, all with Vodafone - not for long - as soon as I can get time to find another provider anyone - even evil expensive Telstra you won't see me for dust ...BUT ... how unfair to get pooor reception slow Text messages and dropouts on 4 phones (as well my data modem issues) and what recourse do I have with Vodafone??

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1310 Someone from VIC thinks vodafone is Very, very poor at 21 Dec 2010 09:20:16 AM
Couldn't understand why my Mobile Broadband connection was so pathetic when I travelled to Csnberra in Novemeber.

I think I do now.

I rang customer support too - they didn't tell me wny of this!

Thank God I'm not on a contract.
22 Dec 2010 05:42:43 PM: I don't think Csnberra has the internet yet.

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1309 Someone from NSW thinks vodafone is In everyway possible at 21 Dec 2010 09:20:01 AM
I just recieved a $500 phone bill and I spent most of this month trying to reconnect failed calls or return 4 day old voicemails... Mind you I had cut my usage by half from the previous month and that bill was only $130 (Go figure). Turns out I am being charged 75cents per 30sec phone call... Absolutely disgusting. Vodafail have now got a call back service which means you don't lose your place in the queue, they took 3hrs to call me back. When asked if I could be released from my contract which is due to expire in January, they told me I wasn't due to be released until April (my paper work says January). I also got told I needed to make a formal complaint (which I thought I was) turns out I needed to be transferred to another department which had "more than 40min wait time"!! I demanded that someone call me back as I wasn't going to wait anymore. The lady told me that the complaints department do not do call backs....
I am utterly disgusted that I am currently paying good money to be with such a terrible provider, in any other circumstances we would be allowed to stop using a provider but not with Telecommunication providers!

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1308 Someone from SA thinks vodafone is I will hate them till I die at 21 Dec 2010 09:09:35 AM
More about misleading and deceptive advertising and the TIO "acting like their little lapdog". Not about the fine print in a brochure being printed in white on a pale yellow background.
21 Dec 2010 01:10:25 PM: another person that hasnt got a clue what they are talking about.TIO?? lapdog??? u serious?? its like a big conspiracy thing isnt it?.vodafone and TIO are taking you all over and screwing you fot i good lord your post lacks facts.
21 Dec 2010 01:19:50 PM: Facts? You want facts? I spent roughly 20 hours assembling the facts and evidence and getting it to the TIO in their preferred manner.Plus hours arguing the toss with them- the TIO that is. I have a huge wad of printed and electronic communication, to back up what I'm saying. I'm also up to date with Defamation laws and there is no way I would have written what I did if I couldn't prove it and show that it is in the public interest. Sorry if you think I should waste more of my life submitting it to you@fairies at the bottom of the garden.
21 Dec 2010 01:24:02 PM: Sounds like you didn't get the answer you WANTED.
21 Dec 2010 01:40:09 PM: Because I didn't get the phone I PAID for, based on Vodaf*ck's printed advertisements.Looks like you work for the TIO, so you should know who funds them. When the TIO makes a resolution Based on (deliberately?) misunderstanding the oft- repeated facts, AND overlooks statements by Vodafone which were PROVED to be lies,I think I am pretty safe writing what I did. BTW-I have been offered a refund plus interest (you may already know that?)- I just don't trust Vodafone to actually refund the money once I've posted the evidence(the phone) off to them. And then I have to gear up for another will to live destroying engagement with the TIO.
21 Dec 2010 02:09:35 PM: http://www.tio.com.au/about_tio.htm#6
The TIO is an industry-funded scheme, deriving its income solely from members who are charged fees for complaint resolution services provided by the TIO. Members consist of telecommunications carriers, telephone carriage providers and Internet Service Providers (ISPs).

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1306 Someone from ACT thinks vodafone is MASSIVE FAIL at 21 Dec 2010 08:57:07 AM
Unable to connect to the server at least once a day. Was unable to do anything involving the internet for six hours last week!

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1305 Someone from VIC thinks vodafone is Utterly Useless at 21 Dec 2010 08:56:17 AM
When I signed up a few years ago I was told that VodaFone was expanding its network and that by the end of August they would have coverage as good as Telstra's. Given that I live in the inner burbs and was well within the full coverage area on the map I figured I would get coverage. No such luck.
VodaFone then tried to blame my handset and my house and then me, but eventually admitted that some areas in the coverage area do not have coverage.

Unfortunately, that is not sufficient reason to break a 24 month contract. While we have a contract with VodaFone to keep paying their bills they apparently have no contract with us to provide any kind of service for that money, and if we had read the fine print we should know that.

By going through the TIO I was able to break the contract, but it was a very long and painful process. I don't know if it's true, but someone told me that they get fined every time there is a TIO complaint against them, so I'd recommend that everyone puts in a complaint against them. It's also a golden ticket to speak to the Australian call center, which really helps.
21 Dec 2010 08:44:54 PM: I think the story, from the industry funded TIO, is that they charge the Telco, IF they escalate the complaint to level 2. But where does the telco get its money? Or more to the point, where does it cut costs so the shareholders don't suffer? Would it be by employing people barely intelligible to people outside their culture, in cultures with little or no social security, so that the people will do anything to hold their jobs?
21 Dec 2010 08:49:05 PM: And all they have to do is stuff around, and drop calls, and then the telco claims we didn't try hard enough to resolve the problem.And now, if you fail to pay for a phone or service that doesn;t work, you will get a bad credit rating.

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1304 Someone from QLD thinks vodafone is SLOOOOW at 21 Dec 2010 08:53:22 AM
26 minutes to load a web page on my prepaid broadband!!!! Thought I had contracted a virus. Messed for hours calling the call centre talking to idiots in Mumbai. Then dumping cookies,talking to others, getting a computer-docter in even though I have an I-Mac which are supposed to not get virus attacks and sure enough I found this site which proves Vodafail is the bloody reason!!!! Will always now stay with prepaid from herein and move from one Telco to the next. Not one of them deserves any loyalty.

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1303 Someone from WA thinks vodafone is IS AWESOME!! at 21 Dec 2010 08:51:15 AM
21 Dec 2010 10:44:14 AM: I suppose Vodafone sets a fairly low bar :)
21 Dec 2010 11:31:55 AM: They all suck. But I pick something sucking with service over something sucking with no service.
22 Dec 2010 12:14:25 AM: "I suppose Vodafone sets a fairly low bar :)" Signal wise...? YES!
22 Dec 2010 08:53:48 PM: lets face it, they are all shit. so stop complaining, regardless of what network you are on there are always going to be issues.
27 Dec 2010 07:50:13 AM: Yeah Telstra suck, but they got no problems with their reception. Telstra suck cause they cost so much but Im happy to pay if I get what Im told

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1302 Someone from NSW thinks vodafone is Worst I have ever used at 21 Dec 2010 08:49:31 AM
I was gonna order Vodafone on a 12 month plan with HTC Desire HD on their NRMA 3 months free offer. Before that i had Vodafone on month to month plan. I called up their call center(wait of 40 mins so I chose the callback option though the CS didnt sound like doing customer service) told me that the offer is not valid now. I asked them to check their website and they did and came back yeah its valid. Then they said you have to talk to Sales team(I had told them I am a Vodafone customer already) but still they did and I waited for 30 mins and then hung up. After some time I called up again this time I was told this offer is not for 12 months(again I said check the website) they didnt agree(and were rude). I called NRMA and they confirmed that the offer is valid and they connected me directly to a local Vodafone respresentative and he said since I am on Vodafone on a month to month I can get a new contract and move my current number to prepaid and then move back in to the new contract. And yes the NRMA offer was valid for 12 month contracts too. I signed up the contract and got a virgin prepaid and moved my old voda to Virgin and then after a couple of days called Vodafone to move my number(which was on virgin) back to my new contract and I was told Vodafone can only do it at the time of signing up. huh that was enough for me to take. After going all through I was back again explaining the CS at Vodafail of what I was told by one of their friends. And finally they recognized it and said "we will do it as exception" bullshit.

Now the experience of using the new phone. I see the network going off atleast couple of days in a week and in Sydney CBD too. I have never seen the 3G or HSPDA showing on my HTC .. Never!! All this Saturday( afternoon) there was no data network in North Paramatta(I was trying to check Ashes scores). Also under the account I checked out of 2 Gig data a big chunk is GPRS. I hope it doesnt mean that I have to finish that first before I start getting 3G/HSPDA which I never even if I sit 24 hours on my phone and open websites. What a waste of money this contract is I wish I could get out of it.

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1301 Someone from VIC thinks vodafone is a PITA at 21 Dec 2010 08:32:28 AM
iPhone users, if your data speed is f#$ked, try disabling 3G:
Settings --> General --> Network --> turn off "Enable 3G"
In theory, it's much slower. In practice, thanks to the Vodafone network, it is often faster and more reliable...

Am sure the same probably applies to many other brands of phone, too...
8 Jan 2011 04:45:10 AM: Even better still, remove sim and insert telstra sim
8 Jan 2011 02:53:58 PM: Even better again: Don't use a piece of sh^t iPhone....

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1300 Someone from WA thinks vodafone is No Fail at 21 Dec 2010 08:30:42 AM
Vodafone are awesome. i would not change for anyone else. the only thing they did to annoy me was to sponsor a holden.
21 Dec 2010 12:38:31 PM: Ford not backwards!

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1299 Someone from NSW thinks vodafone is at 21 Dec 2010 08:28:50 AM
Is anyone else having reception issues on the Sydney Lower North Shore (Mosman/Cremorne area)? I have had no reception since last night (20 Dec 2010)...

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1298 Someone from VIC thinks vodafone is 3mobile? at 21 Dec 2010 08:17:12 AM
Can we vent our 3 frustration here too? >.<

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