26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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16949 Someone from WA thinks vodafone is Reception Problems at 24 Apr 2011 05:17:44 PM
I have reception but still my messages wont get sent. So frustrating.

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16947 Someone from VIC thinks vodafone is at 24 Apr 2011 05:16:01 PM
i havent been able to send or recieve txt msgs for the past 3 hours!! this is ridiculous! i have been with vodafone for 10 years and never experienced these problems until not long ago. i used to think there was faults with the iphone but it's definately the service!! i wish there was some way that i could end my contract without having to pay a withdrawl fee for all the problems they've caused people, so if anyone has any suggestions, please let me know cos i'm sick of this crap!!

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16946 Someone from NSW thinks vodafone is maximum at 24 Apr 2011 05:14:50 PM
both me and my gf can not send txt for the last few hours

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16945 Someone from ACT thinks vodafone is WORST EVER at 24 Apr 2011 05:09:25 PM
Once again, a nation wide problem where we can't send messages. It's Easter! You think this stupid, shitty network could get it together for one day. Not to mention the fact that I have tried calling Vodafone 15 times in order to find out what is happening. In those 15 times I have not gotten through once, I have been forced to wait over 10 minutes each call, I was hung up on, my call was terminated, or there was a 'technical error' and i had to 'hang up and call again'. Not to mention that 'Lara' pisses me off, and the hold music SUCKS. My plan finishes in June and I will not be going back to this stupid, useless, overrated company that has NO idea how to deal with ANYTHING.

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16944 Someone from QLD thinks vodafone is Starting to fail at 24 Apr 2011 05:08:43 PM
+1 cannot send texts at all this afternoon from about 3pm, still cannot now..

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16943 Someone from VIC thinks vodafone is Vodacrap at 24 Apr 2011 05:04:21 PM
It's Easter, I have not been able to send SMS for over 3 hours now & when calling relatives, reception is so poor the call drops out... I'm sick of this. Regardless of whether I'm prepay or contract I'm paying for a product that is not working. Not happy Jan. I also have broadband service which is mediocre at best.
24 Apr 2011 05:06:49 PM: http://vodafone.custhelp.com/app/answers/detail_network/a_id/3730

they are on it now.

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16942 Someone from NSW thinks vodafone is Maximum fail at 24 Apr 2011 05:01:39 PM
I wish Vodafone would let me send a message... just once. They suck completely. I hate being on hold for forever, I wish I could go to another service but I can't be bothered paying out the contract. Screw you, Vodafail...

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16941 Someone from ACT thinks vodafone is SMS fail at 24 Apr 2011 05:00:59 PM
I tried sending an sms from my phone at 3pm today and got a message telling me that the message could not be sent. (in area with good reception)My wife then tried sending a sms from her phone and received the same message. Thams for the shitty service vodafone

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16940 Someone from VIC thinks vodafone is no sms all day!!! at 24 Apr 2011 05:00:16 PM
no sms all day!!!

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16939 Someone from QLD thinks vodafone is Awful at 24 Apr 2011 05:00:16 PM
Cant send SMSs nor make telephone calls - well done Vodafail. Im gonna look into terminating my contract!

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16937 Someone from NSW thinks vodafone is very at 24 Apr 2011 04:55:26 PM
haven't been able to send a single text since 1pm today...ridicuolous

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16935 Someone from SA thinks vodafone is F'in massive fail at 24 Apr 2011 04:52:47 PM
I can't send msgs or call... Yet again. Seriously arghhhhhhhhhhhh

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16934 Someone from NSW thinks vodafone is Unreliable at 24 Apr 2011 04:49:37 PM
Unable to send SMS today. I know of at least 3 other Vodafail customers with the same problem. Sydney's Eastern suburbs.

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16933 Someone from VIC thinks vodafone is FAIL at 24 Apr 2011 04:47:15 PM
Hmmm...from about 1pm my text messages haven't been going through. Guess it's not just me though. Hmmmmm =|
24 Apr 2011 05:00:00 PM: Same here, and now it's 5pm!
24 Apr 2011 05:33:37 PM: I guess we just gotta ride it out. Ah well.

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16932 Someone from WA thinks vodafone is No Text Coverage at 24 Apr 2011 04:47:14 PM
Unable to send or receive text messages

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16931 Someone from WA thinks vodafone is SMS FAIL! at 24 Apr 2011 04:47:00 PM
I use my phone for work, and have been unable to send SMS for the last 3 hours. And the only response I can get from Vodafone is a weak message on its network status page, basically saying, It Doesnt Work...oops. How do I get in on this class action I keep hearing about?

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16930 Someone from SA thinks vodafone is massive fail at 24 Apr 2011 04:46:48 PM
It's easter, and as usual, I am unable to text, or call anyone. It has gotten so bad that I will do anything to get my contract cancelled!!
30 Apr 2011 09:36:44 PM: If you're willing to do ANYTHING to have your contract cancelled then why not just follow the process they abide by? Although it is lengthy they will eventually release you for free. Perhaps if you actually did something constructive about your predicament, rather than just waiting for them to fix it while complaining the entire time, it would have been sorted. Why do I have the feeling that you're the type of person that will having reception problems for months, complain to friends everyday, not say anything to the provider itself at all, then one day walk in to a store and expect to be disconnected for free and still be allowed to keep you phone?

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16929 Someone from WA thinks vodafone is what ? at 24 Apr 2011 04:46:27 PM
my phone wont send or recieve messages

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16928 Someone from ACT thinks vodafone is VODAPHONE SUCKS ASS! at 24 Apr 2011 04:46:24 PM
i cant send any messages! FML

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16927 Someone from NSW thinks vodafone is Fail Fail Fail at 24 Apr 2011 04:44:16 PM
Can't send SMSs since about 1:00pm today!!! Northern Beaches Sydney

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16926 Someone from NSW thinks vodafone is BAD at 24 Apr 2011 04:42:29 PM
not being able to send text out :(

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16925 Someone from NSW thinks vodafone is bad at 24 Apr 2011 04:41:33 PM
SMS failed to send Sunday afternoon!!

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16924 Someone from NSW thinks vodafone is Incredifail at 24 Apr 2011 04:38:30 PM
I haven't been able to send text messages for several hours now, for NO apparent reason!

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16923 Someone from NSW thinks vodafone is CANNOT send MSGS!!! at 24 Apr 2011 04:35:24 PM
Haven't been able to send messages for hours, in Western Sydney!

Also the credit expiry date isn't correct, can still use credit days after it's stated expiry date.

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16922 Someone from NSW thinks vodafone is completely failed at 24 Apr 2011 04:33:09 PM
Cannot send text msg's, phone drops out ALL THE TIME. I hardly ever get sevice and i travel for work and need service!
Im over it and I want out!!!!!!!

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16921 Someone from NSW thinks vodafone is A joke at 24 Apr 2011 04:30:33 PM
Havent been able to text for hours everyone around me has the same problem im in west sydey and im over this joke of a company forever

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16920 Someone from SA thinks vodafone is Very Fail at 24 Apr 2011 04:30:01 PM
Not being able to send text messages, calls dropping out every 5 minutes and now they are having technical difficulties answering THEIR phones. WTF???

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16919 Someone from SA thinks vodafone is Very fail at 24 Apr 2011 04:28:07 PM
Can not send messages - calls drop out - and now they are having technical difficulties answering THEIR phones

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16918 Someone from VIC thinks vodafone is I AM OVER VODAFONE!!!! at 24 Apr 2011 04:24:51 PM
Tried sending Easter texts for the past few hours and nothing will go through. Have attempted to call 1555 over ten times but keep getting disconnected through either 'oops we have a technical failure' or 'this number is no longer in service'..... Supposedly engineers are working to fix the texting issue however there is NOTHING on their website AS PER USUAL! Wish my plan was up so I could tell them to shove it!

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16917 Someone from QLD thinks vodafone is Extremely at 24 Apr 2011 04:17:55 PM
Have been unable to send text messages for several hours now. Very frustrating.

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16916 Someone from QLD thinks vodafone is Epic ! at 24 Apr 2011 04:15:39 PM
24/04/2011: Started having issues with sending & receiving SMS at 3:30pm tried taking enable 3G off then turned my phone off & back on again. Still not able to send a message so i tried calling vodafone 2 times once at 3:58pm & 4:01 After being on hold too them for a few minutes a robot/IVR came on the phone asking me what my trouble was i then said sms issues, the robot then said to me oops looks like we have a technical problem ill have to hang up & proceeded to disconnect the call.... WFT? this happened on both calls i made!

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16915 Someone from QLD thinks vodafone is epic fail at 24 Apr 2011 04:06:56 PM
not being able to text people so shit!

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16914 Someone from QLD thinks vodafone is Worst Carrier Ever at 24 Apr 2011 04:06:20 PM
24 April,2011 2:00pm to present time (4:05pm)

CANNOT SEND ANY SMS to ANYONE. Have tried 3 phones to be sure.

Once again, Vodafone Fails !!!

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16913 Someone from NT thinks vodafone is The Worst at 24 Apr 2011 03:54:00 PM
Can't receive or send text messages either.

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16912 Someone from NSW thinks vodafone is Enormous Failure at 24 Apr 2011 03:51:31 PM
Can't send or receive smss.

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16910 Someone from NSW thinks vodafone is Epic Fail at 24 Apr 2011 03:31:57 PM
So apparently no-one is NSW is able to send a text at the moment!!! What the hell!! Can't wait to switch to Optus!
24 Apr 2011 04:22:12 PM: The issue is Australia wide I think - many people in WA can't send texts either.

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16909 Someone from QLD thinks vodafone is serious fail at 24 Apr 2011 03:16:07 PM
i'm sick of not being able to text ppl. what would happen if i was in need to urgently call someone. this is cussing annoying i'm sick of it. how long are we going to be unable to message or receive messages for. hurry up and fix this problem...

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16908 Someone from NSW thinks vodafone is EPIC fail at 24 Apr 2011 03:07:38 PM
What on Earth is going on with not being able to send messages?! Up until a couple of hours ago, I didn't have a single complaint. Screw you Vodafail! It's not like I don't have any plans to make and/or confirm over the LONG WEEKEND. Impeccable timing you jerks. And this time, I'd rather monetary compensation as opposed to a half-arsed apology in a mass email. You truly think that made me feel all warm and fuzzy? Disgusting.
24 Apr 2011 03:34:57 PM: Have spoken with them (after waiting on the line for half an hour) and apparently no-one in NSW can text at the moment. Thay assure me it will be fixed soon......

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16907 Someone from NSW thinks vodafone is very at 24 Apr 2011 03:00:57 PM
none of my texts are sending and either are any of my friends that are on vodafone

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16906 Someone from QLD thinks vodafone is very bad at 23 Apr 2011 11:00:12 PM
I have 4 laptops in my office all with separate wireless modems 1 vodafone 1 crazy johns( vodafone ) 1 telstra dodo (optus) just lately the the vodafone & the crazy johns drop out there is signal but doesn't allow me to connect. To rule out laptop problems I swap laptops & dongles only the vodafone dongles don't work this system has worked for years, i think they are shedding data connections in favour of phone calls. Lucky I can change dongles easily.

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16905 Someone from QLD thinks vodafone is Safety, Incompetent at 23 Apr 2011 07:27:31 PM
Bills do not download
Receive phone call messages 3 hours after phone call. Never recieved phone call.
Recieve sms 2.5 hours after sent. Son was out and needed me.
Constantly overcharge.
Rude person when trying to get overcharge dealt with.
4 weeks to set up new plan, 5 visits to store, 4 attemmpts online, abused twice.
Phone not ring and then get missed call.
Constantly 'No network' or 'connection error'

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16904 Someone from VIC thinks vodafone is worst sevice ever at 23 Apr 2011 12:19:10 PM
finally called and told them where they could stick their crap service... just waiting for the bill... they better not stick me with a bill for more than they quoted.... time will tell!!
24 Apr 2011 05:43:42 PM: you don't understand how many times they did that to me!
every bill was over with services i never used! then you'd call to place a complaint and they are sooo rude!

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16903 Someone from WA thinks vodafone is F*CKING SHIT at 22 Apr 2011 10:45:18 PM
I'm on the $49 cap and only getting the usage and data for the $39 cap, and have been for 3 months without me noticing. Called Vodafone and waited for THREE HOURS of being reassured by Lara that my call would be answered soon, and being told to 'hang in there', eventually got to talk to an arrogant representative that spoke very broken English and could not understand the issue, after which I asked to be transferred to his supervisor who then after another 20 minutes of being on hold eventually fixed the problem, and after I arguing with the man for 10 minutes he reluctantly gave me 5 months free.

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16902 Someone from SA thinks vodafone is Past its use by date at 22 Apr 2011 10:03:30 PM
I joined Vodafone about 5 years ago. Back then the price was good and the service was passable. I stuck with the "You get what you pay for" adage, and thought the price per service was a fair arrangement.

A couple of years ago on new years eve, I thought it would be cool to send some of my friends a "Happy new year" message. It took three quarters of an hour to send. A friend of mine who is with Telstra took 5 minutes to send his. But I passed it off as being an unusual situation and thought no more about it.

Since then, every so often, a call would disconnect or I would find that the person I was talking to just could not hear me half way through a sentence.

Still, "You get what you pay for"...

But now I think about it, in the last few months, I cannot remember one single call that was either not cut off or did not go dead at least once during a conversation.

Once in a while for the price you think "Fair enough" after all the service is cheap, but every call????

I thought it was just me, but after seeing this site I realise that is just not the case.

And the "Vodafail The Musical / Telephone - A Tribute to 3 & Vodafone Australia" just hits the nail on the head. The fact that a group put time and effort into such a production indicates something in itself.

I intend to upgrade my phone in a few days and when I do I will be moving lock stock and barrel to Telstra. I was going to upgrade to the "Google Nexus S" but it seems that Vodafone have exclusive rights to this phone. Big mistake Google. As good as this phone looks, there is no point connecting anything to a dead network. I will therefore go for a lesser phone on a network that works.


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16901 Someone from ACT thinks vodafone is dog poop at 22 Apr 2011 03:10:27 PM
I am thoroughly sick of getting spam SMSs from vodafone advertising services and promotions I will never use. The worst was the spam recorded phone call I got from them - pulled over the car to answer the phone and got "Lara" from Vodafone. FUCK OFF!

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16900 Someone from VIC thinks vodafone is Pathetic Service at 22 Apr 2011 12:22:43 PM
Why can't Vodafone simply PUT MORE CUSTOMER service agents on the phones! Every time you call in with an issue (and there are many issues), the wait time is INSANE! I've been waiting for 1 hour 40 minutes and still on hold being told "won't be too much longer"....
Vodafone Managament, you are pathetic!
If you really want to improve customer service - PUT MORE AGENTS ON THE PHONES! It is not rocket science.
23 Apr 2011 08:53:46 AM: Um it is Good Friday, you're lucky they are opened
24 Apr 2011 04:23:50 PM: More AUSTRALIAN-BASED Agents on the phones!!!

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16899 Someone from VIC thinks vodafone is PATHETIC at 22 Apr 2011 11:02:40 AM
I have been dramtically overcharged on my bill (overcharged in excess of $100 in all cases), 3 times over a 7 month period. Every time the bill arrives I have to review it, and then spend at least an hour trying to get through to customer service (while continually hearing some cheery recorded voice tell me they will be with me really soon!) and convince someone in India that there actually is an issue with my bill. Three times Vodafone have been unable to explain the billing issue, and after many hours of my time spent to convince them, credits have been applied each time. The most recent time this occured, it has taken me 2 weeks to get Vodafone to understand the issue and admit the bill is not correct. I have now received my latest bill, and discovered they are charging me a $10 charge for late payment on my last bill, all which was due to me trying to chase them and get someone to understand and then correct their issue in the first place.
Vodafone's service is an absolute disgrace. You have to ask what the management team is actually doing in the organisation to allow it to get this bad! The incompetence is staggering!
I've wasted enough of my time dealing with this incompetence, and now moving my mobile and my wife's mobile over to Optus! Well done Vodafone - another good customer you have thrown away!
25 Apr 2011 09:30:23 PM: Hate to tell you,but optus has just as bad shit reception, they have heaps of issues lately, i know heaps of people wanting out of optus, for bit extra $$$ go with telstra......
25 Apr 2011 09:37:03 PM: It would have been an automated charge, so it's not really anybodies fault and they could credit it straight away. But I agree with the above poster. Optus have massive issues with both service and support. Telstra is expensive but the way to go.
30 Apr 2011 10:12:11 PM: If you went in to a store and had them walk you through your bill then they would most likely be able to explain why you were being overcharged, or rather, why you were being correctly charged. If it was incorrect, they would be able to call and have it correct. If you didn't pay your bill on time they have every right to charge you a late payment and, as the above user stated, any incorrect charges can simply be credited back to you.
2 May 2011 01:53:46 PM: Your joking right. Another Vodafail person trying to make things sound all nice and rosey. You are a tool. Have you ever tried walking into a Vodafone store? If your not there to get a new contract or to purchase an accessory, then they dont want to know and tell you to call 1555 to get it sort.
30 Aug 2011 06:24:57 AM: That is absolutely correct. The stores will not assist you unless you're getting a new phone & new contract or purchasing accessories. They tell you to call 1555 to get it sorted. Absoluletly pathethic.

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16897 Someone from QLD thinks vodafone is 150% FAIL at 21 Apr 2011 11:47:29 PM
My problems with Vodafone have only ever increased day by day. A while back I thought I was in luck compared to other users who were experiencing so many vodafail problems but now I am in the same boat as them - I am paying at least $99 per mth for service I am getting only around 25% of the time?!!! I have NO PHONE RECEPTION FOR CALLS, INTERNET USAGE for around 75% of the day - NOT GOOD ENOUGH!!! It can take me about 30 calls to get in contact with my husband with every call attempt saying "CALL FAILED". Once I can finally get in contact with him, the call will drop out within a minute or less. THis is our only way of contacting eachother when we have a toddler and I'm pregnant with twins! We rely on reliable mobile service which we are not getting!!! I have people claim that they try to contact me on a daily basis with NO LUCK - my mother states she can try phoning me a million times before she finally gets thru to me. I receive delayed msgs all of the time. When I have tried phoning vodafone to complain, I have chosen the option for them to call me back but once they have phoned me back, the call has dropped out due to no reception and they don't even bother to phone me back again!!!! WHAT THE?! So I have to start again! And this happened around 3 times in a row before I finally had a phonecall that lasted more than a couple of minutes. Could not believe they didn't have the taste to phone me back after the call dropped out thanks to vodafone. Surely they are all aware of the problems. I am sick of paying so much for a service I am not getting. I am really starting to lose it emotionally due to the continual frustration with the daily problems with vodafone. I will be contacting them again shortly and enquiring about my options - one of being NOT being charged for a service I'm not getting until their issues are resolved!!!
22 Apr 2011 10:49:35 AM: You have given Vodafail a fair crack of the whip and they have not responded in a timely and professional manner.

Methinks, time to get the big guns out.

Your next step is the TIO. Vodafail does listen to the TIO.

The contact details are at the top of the page in the How To Complain tab, it literally only takes 3 minutes to complete the online form, then Vodafail has a set period of time to respond to your query.

Vodafail has to contact you and come to a mutually agreed resolution, that could include termination of contract with no exit fees.

Good luck and let us know how you get on.


Vodafail.com Moderation Team
26 Apr 2011 12:13:06 AM: also, REFUSE TO PAY YOUR VODAFONE BILLS - and send them a written letter in the post advising them to shove their service, their bills and their exit fees where the sun don't shine. If enough of us do this, then perhaps they might realize we're not stupid and they either shape up or ship out. Actions speak louder than words.

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16896 Someone from VIC thinks vodafone is Bad at 21 Apr 2011 11:05:37 PM
lousy reception, phone drop out

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16895 Someone from NSW thinks vodafone is Poor reception with Repeated Call Dropout at 21 Apr 2011 10:10:28 PM
It is impossible to do business on the mobile using Vodafone. I live within 10 Km of the Sydney CBD. I can phone a number when I see 2-3 bars and then the reception frequently cuts even before the phone starts to ring. I need then to use the landline and this becomes expensive, with long distance calls. Even standing stock still with what starts as some reception, the call REPEATEDLY drops out. I went on the Vodafone unlimited plan to be able to use it, not to throw away money. It is the same problem inside or outside my property.
When I renewed contact with a firm in Queensland just today, I apologised stating the mobile problem Immediately the receptionist said 'Vodafone' - she has the same problem. What is Vodafone planning to do to rectify this??? Their image is at an all time low.

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16894 Someone from NSW thinks vodafone is bade at 21 Apr 2011 10:09:54 PM
Since I upgrade my service from 3 to vodafone. I got very limited reception. while my husband using the 3 network and call perfectly fine inside my house, the vodafone does not have any reception. I have to use optus homephone to call out. Its really inconvenience. I believe they should put some signal booster in lidcombe Area

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16893 Someone from NSW thinks vodafone is Extreme at 21 Apr 2011 09:38:36 PM
How to break your contract:

I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.

Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050

and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.

Be clear and concise and outline what you feel to be appropriate resolution.

They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.

If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.

Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.

In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.

Good luck

ps. rate highly if you think it's valuable - I want as many as people as possible to know how to get out of what is a very stressful time with this bogus provider!!
14 Jan 2012 05:08:36 PM: why set out with the intention of breaking contract. Contracts are legal documents and you are bound to abide by them.

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16892 Someone from WA thinks vodafone is Terrible coverage at 21 Apr 2011 08:57:38 PM
I have been a vodaphone customer since 1993. I have showen loyalty to a company who has, up until recently given me good service. No longer, my coverage drops out an average of 10 times a day no matter wher I am in Perth, ability to send and recieve SMS is sporadic and voicmail often is unavailable. I struggle to rationalise why I am still with Vodaphone.
Loyalty is important to me so i have stuck with the company for this year, but what I find very difficult to understand is why i have not been gioven an honest explanation as to why I am experiencing such a sub standard service. I have no idea how long these network problems are going to continue.Do they contact me, give me anything that can help me rationalise why I am still a customer? No

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16891 Someone from VIC thinks vodafone is EPIC at 21 Apr 2011 08:10:03 PM
Pulling your teeth out on your own or childbirth is less painful than trying to get consistent internet access from vodaFAIL.... taken me 45 minutes to do one thing that takes me 10 mins on friends computer and she has optus. i've said it once and i'll say it again.. SHUT THIS THIEVING COMPANY DOWN!!!

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16890 Someone from WA thinks vodafone is Quite bad at 21 Apr 2011 06:53:28 PM
Coverage in my area (part of Queens Park, WA) is nearly nonexistent - just bad enough to prevent the phone from roaming onto another network that works. Calls drop all the time, voicemail takes up to an hour to come through. Every phone company has these issues somewhere, though. The amazing thing is: Vodafone are upgrading their coverage. The new rollout in my area is on 850MHz. My *BRAND* *NEW* HTC Desire HD, a *VODAFONE* *EXCLUSIVE* phone, doesn't support 850MHz. Vodafone are rolling out new coverage users of their exclusive phones won't be able to use!

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16889 Someone from NSW thinks vodafone is massive failure. at 21 Apr 2011 03:55:05 PM
In the period of time that Vodafone had announced that they were having issues with coverage, mobile internet and over charging customers, I recieved a bill for $567. This is 5 times more than I had ever recieved before and I have been with Vodafail for roughly 30 months. I tried to get this sorted out as it was publically known that they were a complete shambles with their phone services. I recieved a... "$200" credit..? For a bill still 3 times more than it would normally been in the time vodafail had said they had issues? That was apparently the best they could do. I rang them back today and tried to organise a payment plan. I offered to pay $250 right then and there to keep my phone unbarred over easter. That apparently wasn't enough. I was supposed to pay $377 which was out of my means. I then asked to speak to her manager, a rather useful fellow that suggested I needed to speak with the relevant department regarding my reception and phone issues. He very nicely transferred me to the next department saying that he will advise the person as to the situation so we could get it sorted out. (I was a bit shocked at that point) After being transferred, I had to tell that person the SAME thing again. She said she would ring me back in an hour. I waited an hour, she got back to me and pretty much called me a liar saying that I hadn't spoken to anyone else before her EVEN THOUGH I was transferred to her by a supervisor. She then placed me on hold for about 10 minutes to find out more, after getting back from the hold, she transferred me to someone else that AGAIN asked me to tell them the same story. At that point I was beyond frustrated and gave the guy a piece of my mind. He repeatedly told me that there was -NO- notes made about this job and I had to explain it all to him because he didnt know what was going on. I explained it AGAIN, the option he gave me was to sort out a payment arrangement or a payment extension which wasn't what I rang them for. He then presented me the option with speaking to Customer Service if I believed that I was eligible for some kind of compensation. (I also brought up the public announcement of the problems with Vodafone and the buffoon I was talking to said he didn't know anything about it even though it's posted on Vodafail's website) I picked the option of being transferred to Customer Service to YET AGAIN explain my situation. And here it comes, the icing on the cake. I'm mid-way through explaining this all to the Customer "Service" representative, and I notice that the phone goes rather quite. AND TRUE TO AMAZING SERVICE BY VODAFONE, the call drops and they dont ring me back.
21 Apr 2011 06:16:34 PM:

The moral of the story is:

Just make sure you get the incident number, Vodafone CSR name and id, date and time of call, regardless of the number of people you have to speak to.........

For you my friend, the next step is the TIO, details at the top of the page on the How To Complain tab.

I understand they (TIO) will stop any disputed payments until a full investigation has been completed by Vodafone. Also it does focus Vodafone as they have a time scale to adhere to resolve the issue, the other good news..........Vodafone must phone you, not the other way round.

Good luck and let us know how you get on.

Vodafail.com Moderation Team

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16888 Someone from NSW thinks vodafone is Its sooooo bad at 21 Apr 2011 03:44:01 PM
26 Apr 2011 03:08:37 PM: Marsh lost my insurance claim when my phone was broken and left me paying for a phone I couldn't use for months. When they finally found it despite telling me they were sending me a new phone that never happened. I had to call them up only to find out they couldn't replace my phone as it was no longer available. In the end I bought an iPhone outright and they agreed to reimburse me. What a fuckaround!

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16887 Someone from QLD thinks vodafone is not as bad as some at 21 Apr 2011 03:17:01 PM
I was aware of all the stories so when my coverage went from patchy to nil I was not surprised. I filled in the support form to ask what had changed. The reply email included the standard text about coverage and closed my call. I then phoned to complain as my question had not been answered and was advised my account was overdue. A simple banking error which was camoflaged by all the current issues and over zealous closure of my call.

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16886 Someone from VIC thinks vodafone is Terrible at 21 Apr 2011 01:30:12 PM
Im currently with Three ( who are equally deserving of the title "epic fail" as vodafone), and im right in the middle of a large Three 3g zone on their coverage map. However I am constantly disconnected from their and the Roaming charges are ALWAYS READY TO PUNCE ON ALL OF US UNSUSPECTING CUSTOMERS. What a bloody rip-off, giving 2GB of net for Iphone customers so that when they try to use it at least 100-200mb will be roaming = 50-100 dollars of free cash for them!

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16885 Someone from VIC thinks vodafone is Worst Company to work in at 21 Apr 2011 12:35:24 PM
I started work with Vodafone sometime ago and this month my work hours as a casual have been cut into less than half earning $250 a fortnight, this was without any information or heads up, when talked with Store incharge he responds I can't do anything as Vodafone has told us to reduce work hours. I feel I am better off with Centrelink (which I totally despise for making people bludgers). shift hours keep on changing week to week. When I went for interview we were told we shall be getting a minimum of 20hrs/week, once the shitstorm from the customers has calmed down the stormtroopers have been sent into oblivion. So its not just the customers, its screw anyone and everyone after we have made use of them, this amounts to Good Ol Capitalism which as we can see has brought upon us the doom of mankind. Centrelink here i come :(

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16884 Someone from VIC thinks vodafone is they can go **** emselves stupid at 21 Apr 2011 12:30:44 PM
no work

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16883 Someone from VIC thinks vodafone is Vodafone low signal causes iPhone battery drainage at 21 Apr 2011 11:47:13 AM
Proven: iPhone 3G/3GS/4 with good signal (3 or above bars) has 17% better standby time than low signal (2 or below bars).

Vodafone has low signal in my area (14km away from CBD) is causing battery drainage on my iPhone 3GS.

call dropouts is another issue!

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16882 Someone from VIC thinks vodafone is Very at 21 Apr 2011 11:02:42 AM
Could not contact my partner who is also with Vodafone. I was in Melbourne and she was in Sydney. Calls were just not connecting.

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16881 Someone from QLD thinks vodafone is Huh? at 21 Apr 2011 10:40:50 AM
After having constant connection problems with Vodafone, they blamed my iphone so i rolled over my contract and paid a fee to get a new iphone. Surprise surprise, i'm constantly uncontactable, receive voicemails days later, texts either never arrive or days late and constantly unable to make a call even though it says full reception. Have contacted vodafone and ripped into them countless times and get the same response "I understand your frustrated" or "We understand you are having network difficulties" or "we understand you need to be contactible" The last straw was when all my calls went straight to voicemail (of which I still havnt got those voicemails a week later) for hours and hours and as a result, my kid was stuck on the other side of town for hours. NOT FRIKKEN HAPPY! so once again, on the phone to 'We understand India' and after a half hour convo that got no where, she promised to call me back, and never did. I called them back and they hung up on me while trying to transfer. THEN!!! this is good... another Indian calls to make sure i was happy with the customer service! So i vent YET AGAIN. Hang up with no resolution. Get another call in an hour from... wait for it... AN AUSSIE! Wanting to check if I was happy. VENT AGAIN! She agreed that Vodafone was bull shit and understood why I was p*ssed off. Also found out that all calls go over seas too which is terrific cause there is a massive communication problem there and nothing ever gets resolved. I have had to go and buy a pre paid sim card and phone now to use when vodafone fails. in the past couple days, that has been 3 times. What a crock of sh*t. BAH!!!!!

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16880 Someone from VIC thinks vodafone is Very Fail at 21 Apr 2011 10:36:28 AM
I'm a 3 customer (soon to be with another carrier). Im on a $79 cap and pay more each month (approx $100) becasue my phone is alway on roaming (even with data roaming turned off). I'm over it.

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16878 Someone from NSW thinks vodafone is Failed at 21 Apr 2011 09:31:31 AM
Have been on my contract since new years day and from day one i have had dropped out calls , 3g service so bad i cant even look at youtube or Fb status updates , Just unsure where to go from here .
Voda fail gave me 3 months on a $20 discount but if anything the service has gotten worse
21 Apr 2011 10:00:22 AM: Cancel your contract. TIO are aware of the problems with VF and you only have to follow a roughly four (4) week process. Write to VF with your complaint, request for cancellation and any financial compensation you deem 'fair' (be reasonable). Expect to get a negative reply.
Then, simply call TIO with your issues and they do the rest. Within days, VF will call and possibly offer you a deal less than what you want and expect; it is up to you what you accept. If not satisfied, refuse the deal, contact the TIO again and then VF are given another three (3) weeks to contact you again.
You will get your contract cancelled if you follow TIO's advice

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16876 Someone from VIC thinks vodafone is sad but true at 21 Apr 2011 12:59:07 AM
This coming from an employee for over 6 years and in that whole time defended the brand...Since the merger of 3 and Vodafone the care and respect for its own employees has become no existant. This has reduced the level of help that staff are wanting to give as they get zero support from the company as a whole. VHA is stuck in its own little world....i am starting to see long serving and extremely experienced staff look for outs as its nothing but hell to work in a store anymore. Everyday without fail we get abused, sworn at, even in some cases physically threatened....all for what....a mobile phone!!....We at the stores are just people like everyone else on this webpage that are just trying to make ends meet.... I have loved working for vodafone unfortunately this job has become a nightmare
21 Apr 2011 09:51:30 AM: I'm sorry to hear that you are copping a lot of abuse from disgruntled customers. Most of them are understandably at their wits end with the service they are receiving and have no where to go but the stores. It's really up to Vodafone themselves to provide the support and service staff need to do their job effectively. I hope vodafone improves their service and that your job gets a bit easier.

Vodafail.com Moderation Team
22 Apr 2011 12:16:03 PM: The best place to go when you have problems with your supplier is the Telephone Industry Ombudsman (TIO) in your state (look them up in the phone book)...

There you can lodge a complaint and they will give you a complaint reference number and a phone number to a dedicated customer service center for your provided (no, not in India).

Lodging a complaint leads to two outcomes:
1. your provided is charged a TIO fee for each complaint
2. you problem is much more likely to be resolved quickly..

In my case, 1 & 1/2 hours at the store where helpful staff and myself battled the issue with customer service, compared to 10 minutes outlining my problem to TIO and a further 10 minutes with the TIO supplied dedicated number to get a final resolution to my problem...

Thanks to the staff at the local store tried all they could to assist and finally gave me the number to the TIO.. I was not so self involved to be unable to feel the staffs frustration at head office...

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16875 Someone from NSW thinks vodafone is Major at 21 Apr 2011 12:29:14 AM
I live on a hill, next to one of the busiest roads in Sydney, Pennant Hills Road and I can't get reception for long enough to have a call without it dropping out or incoming calls going to voice mail. At work, On a hill in Watson's Bay and you struggle to get it there either. 24 hour customer support gives a recorded message that the service is not available.

I really need to get out of this 2 year contract.


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16874 Someone from NSW thinks vodafone is 70% at 20 Apr 2011 11:09:54 PM
this yourtube says it all http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded

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16873 Someone from ACT thinks vodafone is Major at 20 Apr 2011 10:17:24 PM
I have been putting up with shocking reception with both my iphone 3G and mobile broadband connections. Not what you'd expect in a fairly central suburb of Canberra. It's driving me crazy, and I'm going to ditch vodafail tomorrow.

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16872 Someone from NSW thinks vodafone is VERY at 20 Apr 2011 10:08:23 PM
EVERYTHING! CONTRACT LOCK IN, RECEPTION SERVICE! BUT CHECK THIS OUT PPL

http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded

HILARIOUS AND VERY ACCURATE
21 Apr 2011 09:56:07 AM: Haha yes that is completely brilliant!

Vodafail.com Moderation Team
25 Apr 2011 12:00:15 AM: Ahhhh, brilliant, at least I gotta lough my a$$ off. This is gonna be my antidote when I am at the brink of committing suicide :))))

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16871 Someone from WA thinks vodafone is at 20 Apr 2011 10:00:50 PM
I have been with Vodafone since they came to Australia and have enjoyed great service until recent times. Reception has become a major issue, which I have never experienced before. What has happened to coverage???

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16870 Someone from VIC thinks vodafone is terrible at 20 Apr 2011 08:45:50 PM
I have been sticking with Vodafone thinking they are going to improve their coverage. I pay my bill like clockwork but the lack of coverage has made me an irate customer. I cannot believe the ACCC has not interjected and frozen new signups for vodafone until they fix their problems. This is simply highway robbery.
20 Apr 2011 10:13:20 PM: Don't stick with them, their disgusting attitude to their customers doesn't warrant your patience. They still want to charge you full rate, right? Do like I did and cancel your contract now. If you need help, email me vodafone.bad@gmail.com

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16869 Someone from NSW thinks vodafone is Beyond FAIL on every level at 20 Apr 2011 08:30:43 PM
After the usual shit service from Vodafone and mahy attempts to contact them wiht no luck, I sent an email to customer service requesting my phone was cut off given the consistent call drop-outs, lack of service etc etc. The usual right. My intent was end of contract given I had 2 months left.

They cut my phone off straight away. No warning, my phone just went dead on the first day I started my new job. This is also my business phone number for the business I run on the side, and the number I have had for many many years. They cut it off so it was not portable to another carrier.

Naturally I was furios and they confirmed given the situaion there would be no further charges on the account. I come home today to a debtor's notice for 2 months outstanding payments. For a phone they have cut off.

I have lost business, had friends and family emailing me concerned I was not contactable and they want to charge me? After emailing to say there would be no more charge. I am FUMING.

FUCK YOU VODAFAIL
20 Apr 2011 10:16:16 PM: Could not agree more with you buddy, they have given me way more grey hairs than I deserved as an unsuspecting customer. There are ways to make them pay. Firstly, cancel your contract, and involve the TIO so they get fined. Secondly, help me make them lose business. Want a Vodafone Sucks sticker? I am mad enough to bankroll a bunch of them so that the message gets out. Need advice on breaking your contract? email me at vodafone.bad@gmail.com Don't get mad, get even!

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16868 Someone from NSW thinks vodafone is Cow Dung at 20 Apr 2011 07:27:35 PM
20 Apr 2011 10:17:32 PM: Don't wait dude, why should you have to endure a crap service when you are paying full price? Cancel it now and free yourself. Process - complain, involve TIO, get free. Need help? Email me vodafone.bad@gmail.com

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16867 Someone from VIC thinks vodafone is Going GaGa over vodafail at 20 Apr 2011 06:27:41 PM
http://www.theage.com.au/technology/technology-news/going-gaga-for-vodafail-the-musical-20110420-1dohh.html

From TheAge 20.04.11

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16866 Someone from VIC thinks vodafone is Seriously! at 20 Apr 2011 06:18:10 PM
In Melbourne CBD and the suburb of Carlton later on which is about 2km outside CBD!
Terrible today...dropped calls galore needed to switch my blackberry 9700 to 2G, even then i had some probs.....Telstra looking real good at the moment!


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16865 Someone from NSW thinks vodafone is so slow... at 20 Apr 2011 05:32:47 PM
Great news! Vodafone accepted to terminate my contract at no fee but the handset "If you are a looking at closing your account the early termination fee would be $1421.84. But due to the coverage issues you have been experiencing I am able to reduce this to $499 to cover the costs of the handset."

I switched to Telstra yesterday, and wow, it's so much better now, day and night!!!!

Just glad Vodafone made it easy for me to switch to Telstra despite having a 2y contract expiring in November 2012.

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16863 Someone from NSW thinks vodafone is epic. at 20 Apr 2011 05:01:10 PM
basically, vodafones service is crap. Telstra's connection speed on 3G networks is at least three times faster and they also have this amazing thing called reception?! maybe vodafone might think about getting that sometime soon?

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16862 Someone from ACT thinks vodafone is Shocking Service at 20 Apr 2011 04:59:06 PM
After many attempt at trying to resolve both mobile phone reception issues, mobile broadband reception issues and being told lots of times by customer service staff that "there is no problem", I have decided to abandon them as a service provider. Yesterday I took my USB stick to the Canberra store after over two hours and several people in customer services being unable to help me. In store the staff were unprofessional, serving several people at once and fooling around with each other. After 2 hours in the store trying to sort the same problem the manager eventually offered a months free mobile broadband. When it came to authorise it customer care services were down and they were not processing anything till today. I was promised someone would call me today. The young man I dealt with mainly yesterday had not followed it up, seemed surprised to see me today and had lost my phone number he did not seem too bothered that he had not tried to resolve my issue. I left with promises that it would be sorted today,only to get a phone call an hour ago to say that customer services have refused to give me the free month. Not surprisingly I got a bit annoyed. He has now agreed to call his manager to escalate it to him to get sorted. I am not sur that I have ever came across or heard of a service as bad as this.

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16861 Someone from NSW thinks vodafone is at 20 Apr 2011 04:43:09 PM
This is great http://www.youtube.com/watch?v=306OsChFw0A&feature=player_embedded - A Tribute to 3 & Vodafone Australia vodafail gets a few mentions :)

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16860 Someone from VIC thinks vodafone is SHUT THEM DOWN at 20 Apr 2011 03:46:15 PM
TEARING MY HAIR OUT!!! HAVE NOT HAD DOWNLOAD SPEED AT ALL EXCEPT FOR APPROX 20 SEC AT A TIME VERY RARELY!!!! TAKES ME AN HOUR TO SEND 3 EMAILS... RIDICULOUS....SHUT THIS COMPANY DOWN..

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16858 Someone from QLD thinks vodafone is Tracey at 20 Apr 2011 01:03:44 PM
I'm in Qld. Really bad reception in highly populated areas. Constant drop outs. Phone jamming. Voice mails days late. No internet. I just want the phone to work. I don't want to have to restart the phone several times per day or not get my calls.

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16857 Someone from VIC thinks vodafone is Miserable at 20 Apr 2011 11:57:32 AM
I am sitting in my office on Level 15 in the middle of the Melbourne city near Collins and Elizabeth St and I cannot get any reception. I tried turning my iphone off and back on but this only works temporarily. Internet on the phone does not work at all.

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16856 Someone from ACT thinks vodafone is Fail to deliver with Transmobile at 20 Apr 2011 09:15:48 AM
Just signed a bundle of services with ActewAGL and Transmobile, including a month to month $39 CAP mobile plan. Ported from Optus (very good coverage) and now I have no service with Transmobile who use the vodafone network. Drive around Wanniassa, Erindale and Greenway - no service! They say it could be the handset, even though with Optus an hour earlier my 3GS iphone was perfect. Im about to port over to Telstra on a pre paid mobile plan and get away from Transmobile and vodafone...talk about breech of contract! I feel for long term vodafone contractees...never use transmobile or vodafone...only Optus and Telstra...they are the better of the evils (and they are all evils!)

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16855 Someone from QLD thinks vodafone is Epically at 19 Apr 2011 09:49:55 PM
Poor Service, Dropped calls even in the heart of the CBD, and a contract i'm locked into for another year yet :(

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16854 Someone from NSW thinks vodafone is criminal at 19 Apr 2011 06:48:00 PM
rang vodacrap 3 times,have excuses like my laptop settings are wrong,so we adjusted the settings .. still the same.
Next excuse was the usb stick sim was not functioning properly so i replaced it with a new one from vodafone,still the same..... this criminal sindicate will do everything they can to keep you paying for a service they cannot provide

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16852 Someone from NSW thinks vodafone is Extreme at 19 Apr 2011 06:33:22 PM
I just got in-principle agreement to be released from my contracts with Vodafone and feel so relieved that I don't have to put up with the poor products and service for any longer...yet still frustrated as hell that I am paying for a product which simply doesn't work and has caused me soooo much inconvenience and grey hairs.



While this site is great, I would like to do more to stop others getting caught in the Vodafone net. We need something more tangible....a nationwide-sticker campaign...advertisements in newspapers, social media, viral videos...maybe all of the above. There is so much anger out there and if we can harness it then we have awesome power. I myself would happily put up a couple of hundred dollars of my own money just to know that I had stopped half a dozen other customers being sucked into this whole sham company.



Email me if you have ideas on how we could do this, or want to help such a campaign.



(Contact Details Removed as per posting instructions)



Rate this post highly if you agree with the idea, so that it will have greater exposure.
7 May 2011 08:47:32 PM: I emailed you haven't heard a thing. Let's do this!

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16851 Someone from VIC thinks vodafone is totes at 19 Apr 2011 05:51:04 PM
Was sent a "MEGA MODeM" for free in the mail. Hasn't changed a thing. Am sitting here typing this knowing it will take 30 mins to chug through the airwaves, if at all.NOTHING on the network coverage page i managed to get open. PATHETIC as usual

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16850 Someone from TAS thinks vodafone is Extremely! at 19 Apr 2011 03:29:29 PM
All day I've had absolutely NO data coverage inspite of me being right in Launceston's CBD. Even voice coverage (2G) is next to non-existant!
A message was left with vodaphone at least 4 hours ago and still nothing, not even a response or so much as an automated message!

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16849 Someone from VIC thinks vodafone is THERE ARE NO WORDS!! at 19 Apr 2011 02:57:57 PM
OH MY GOD!!!! So much for the email that they are improving the service.. IT IS GETTING WORSE!!! It takes us three times as long to finish and send ONE EMAIL as stupid vodafone will drop download or upload or just freeze altogether!!! Spent yet another half an hour on the phone!!! NOT GOOD ENOUGH!!!!
SOMEBODY CLOSE THIS CRAP BUSINESS DOWN!!!!
20 Apr 2011 10:19:47 PM: Together we can...first step, cancel your contract, involve the TIO so they get fined, and tell the world they suck so that they can't recruit more poor victims...need help? email me vodafone.bad@gmail.com
20 Apr 2011 10:20:12 PM: Together we can...first step, cancel your contract, involve the TIO so they get fined, and tell the world they suck so that they can't recruit more poor victims...need help? email me vodafone.bad@gmail.com

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16848 Someone from VIC thinks vodafone is understatment at 19 Apr 2011 02:34:03 PM
How does one go from having full reception in a nokia on vodaphone prepaid... to a brand new iPhone4... that is always "searching" for reception... even when I'm less than 200m from a mobile phone tower... is vodaphone blind or something? get a friggen guide dog then!!!

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16847 Someone from QLD thinks vodafone is 9.5 at 19 Apr 2011 01:42:11 PM
trying to run a buisness and all i get is drop outs no coverage and it is pissing me off and i am off to telstra

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16846 Someone from NSW thinks vodafone is Pathetic at 19 Apr 2011 12:44:49 PM
I travel from Penrith each morning by train and each morning (on my 3GS Iphone with latest software upgrade) I try to listen to radio only to have my connection drop out just outside Mt Druitt then it won't pick up till after Parra then drops out before Strathfield all the way to central with no ability to pick up the radio signals. Whats confusing is for most of the journey I have enough signal strength. On top of this in last few days my iphone has been stuck on "searching" for the vodafone network, each time I have to restart for the network to be found. I'm not sure if these issue are a vodafone issue or an iphone issue.
25 Apr 2011 01:49:21 AM: Definitely Vodafone issue mate, I have the same headache with Vodafone broadband - disconnects every few minutes, causes my downloads to stop and wasting bandwidth.

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16845 Someone from QLD thinks vodafone is 200% at 19 Apr 2011 10:49:05 AM
big

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16844 Someone from QLD thinks vodafone is FAIIIIIIIIIIIIL at 19 Apr 2011 10:17:02 AM
$69 cap & no proper intenret and phone connection: Every time I call them they just tell me to delete my phone's cookies, restore the phone and ...
And I live in Brisbane city, not some remote area!!!
26 Apr 2011 12:15:30 AM: REFUSE TO PAY YOUR VODAFONE BILLS - and send them a written letter in the post advising them to shove their service, their bills and their exit fees where the sun don't shine. If enough of us do this, then perhaps they might realize we're not stupid and they either shape up or ship out. Actions speak louder than words.

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16843 Someone from VIC thinks vodafone is Extreme at 19 Apr 2011 06:48:27 AM
Pay $69 per month for the following: 99% of the time no reception/ coverage, reception drop out, text messages and voice mail that arrives days later if they arrive at all. Resending text messages frequently as the reception drops out halfway through sending the text. Have to use the mobile phone which doesn't have reception to contact the Vodafone customer care as Vodafone doesn't have a local phone number anymore, to complain about the poor reception. Vodafone gave me 3 months free, great I cant use my bloody phone anyway.
20 Apr 2011 05:01:57 PM: Move to telstra mate.. excellent internet and phone connectivity :)

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16841 Someone from VIC thinks vodafone is awful at 18 Apr 2011 11:40:33 PM
My mobile broadband won't connect in Toorak, VIC. Phoned Vodafone... closed!

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16840 Someone from QLD thinks vodafone is Terrible at 18 Apr 2011 11:08:00 PM
Use vodaphone Iphone drops out in EVERY cak an average of 35 calls PER DAY
Internet USB on average drops internet every 4n to 5 minutes - what used to take me 1/2 hours work to do now takes over 2 hours because internet constantly drops out - frustration is incredible I have spent many nights in tears - up to midnight each night from 9pm just to record my days work which I should be able to record in half an hour. Have had 3 replacement USB's for my broadband connection - each one has failed and I've gone back to using one that is 3 years old and its the only one that works properly - but still doesn't stop the internet dropping me every few minutes. I am a workplace trainer taking care of 80 students and when they send me work to mark I have to mark it that night and send them a reply - because my internet fails so badly sometimes I have to rely on my iphone email to answer their questions and that's a lot harder because of the small typing area on a phone. FED UP BIG TIME!!!!!!!!

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16839 Someone from NSW thinks vodafone is 10 out of a possible 10 at 18 Apr 2011 09:26:22 PM
The Vodafone network is a disgrace and it's "robbing" it's customers of benefiting from a decent network. I switched over to Telstra this past weekend. All I can say is "why didn't I do this way earlier?". Fantastic signal strength from Telstra, as well as way faster internet '3G' connectivity. No more dropped calls, text messages fly through - to name but a few. Vadafone better do something about their terrible network soon, or else they are going to lose many customers. Thank you to Telstra for making my mobile experience more pleasurable! DO NOT SIGN UP WITH VODAFONE!!! Support the other networks.

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