26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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20626 Someone from NSW thinks vodafone is the reception is so bad! at 17 Jan 2012 03:06:59 PM
i am not happy at all. it just likes a nightmare.
my phone's reception is bad. my ipad doesn't have reception at all.

so dispointed, so frustrated, i hate myself for choosing vodafone. it's really the bigged mistake i have ever made in my life.
fuck vodafone up!!!!

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20625 Someone from WA thinks vodafone is Fucked up!! at 17 Jan 2012 02:56:26 PM
No 3G network again! Typical of vodafone!!!

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20624 Someone from QLD thinks vodafone is just fucked at 17 Jan 2012 01:34:59 PM
providing anything... i never hear any problems with other phone services. no reception at home or at work, i only get mobile internet when i'm standing on a ladder next to the f-ing service tower. 3 months to go... and then im never looking back. People must be leaving them in droves...
17 Jan 2012 04:59:05 PM: How right you are.
I have not found one thing that actually works.
faulty network
faulty humans
faulty LARA the robot voice activated NOTHING.
and that absolutely woeful Vodafone India (Mumbai)

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20623 Someone from QLD thinks vodafone is sooo slow at 17 Jan 2012 01:23:01 PM
So frustrating, no connection for most of the last 6 hours and no update on their network statusfrom 8am this morning. For a communications company they show distinct lack of communication skills sigh. Roll on end of contract

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20622 Someone from NSW thinks vodafone is JUST OUTRAGEOUS at 17 Jan 2012 12:54:39 PM
Vodafone turned my iphone internet off to save me from excessive charges whilst overseas but now cannot turn it back on. I can't get on to any website but www.three.net.au:80/vfhome/home/entry

According to Vodafone Customer Services I must have been connect to Three at some point, which neither me nor my phone have been OR it is the fault of iTunes.

Has anyone else had this problem recently? According to customer services I have to go and have my phone restored at a Vodafone store as a new device, meaning I will lose all of my settings and information. I'd prefer not to have to do that. Cheers.

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20621 Someone from VIC thinks vodafone is Blatent liers and incompetent at 17 Jan 2012 11:45:06 AM
Went in to the local Vodafone store and asked about upgrading my mobile broadband download limit. After being offered an attractive deal to migrate my provider from 3 to Vodafone and assured that I had a 3 day cooling-off period, I walked out with with a brand new K3771 USB modem.
I waited 24 hours for the number to be ported and then plugged it in to my computer, expecting it to load the software and set itself up automatically, as my previous 3 modem did. No such luck.
After 10 hours with various members of tech support, I was told that the version 10.2 software that comes with the K3771 modem is NOT Windows 7 compatible and I should download a prior version. An 88Mb file eventually came down at dial-up speeds and I installed the previous version as instructed. The new software failed to even run.
At this point I asked to exercise my 'cooling-off' option and go back to 3 whereupon I was told by the Retentions people that "There *is* no cooling off period".
So now I've been lied to, sold a product that Vodafone *know* doesn't work and am still being told by their Retention gremlins that "they *might* consider letting me out of my contract if they decide that they can't provide me with a service".
I have a feeing they plan to send me an email asking me to reply if that's what I want.

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20620 Someone from ACT thinks vodafone is BOTTOMDWELLER at 17 Jan 2012 11:32:49 AM

OK, to beat that retched and annoying "LARA" the talking robot from Vodafone.

Ring 1555 and you get that bloody robot.
Every time that LARA opens her mouth say CUSTOMER SERVICE.
She will say I didnt quite get that !
Do it againCUSTOMER SERVICE and again CUSTOMER SERVICEand again CUSTOMER SERVICE,and again,after her question.
LARA will give up and you will DEFINATELY get told by LARA "I will conect with our customer representatives right away"

What I am doing is confusing the programe because it does not know what to do.
You may have to say CUSTOMER SERVICE 8-15 times,but you beat that bloody robot.

It saves you about 30-60 minutes waiting.
Now after that I guarantee nothing.

You will get a Vodafone Indian Rep who cant speak english,tell the truth,cant understand you,apoligise to you,give you false receipts numbers(for the call),give you false codes to put in your phone,remove your pin number,remove your password word to Myvodafone,hang up on you,send you to other departments and wait another 30 minutes,send you to supervisors who will hang up on you,then give you a call back and ask you what the problem is,and then you explain it again,get sent to other departments,get hang up on,and from there

Then when it fails again you contact1555 and LARA again and get DIZZY.


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20619 Someone from QLD thinks vodafone is worst company in the world status at 17 Jan 2012 10:08:41 AM
I am not in a mess anymore.

Last night I left a message on the Vodafone Community site.

Also I placed another message:

I have only been on this website a short time and Vodafone customers have left by the bucketfull,What do you think ALLAN?(vodafone moderator)

Well of course, you will see there's only about 3-4 people that have lasted more than three minutes with ALLAN (vodafone moderator).

He has Oblitered and Deleted the whole of the Vodafone Community except for Vodafone reps and himself.

Vodafone Moderators' position and roles are:

Hutchison Vodafone Australia will never get!!!
I have no doubt that they will lose their Licence to operate in Australia.


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20618 Someone from VIC thinks vodafone is High at 17 Jan 2012 10:03:42 AM
Wont give me reception anywhere!!!

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20617 Someone from NSW thinks vodafone is Finally out at 16 Jan 2012 05:29:51 PM
Finally got out of my contract after 18 months of sheer hell. Apparently without penalty. 24 hours later received an SMS telling my account was now showing over $300 due!!! Another eternity spent on phone to India to find out why! They tell me they have no idea until my billing cycle finishes on 24th. Heaven forbid they penalize me. My wrath knows no end. Now with amaysim. Not really sure Optus is any better but can't afford Telstra. Am on verge of giving up altogether.
21 Jan 2012 11:46:17 AM: Telstra is actually very competetive now and in many cases cheaper than Optus. Whilst their Cap Encore $50 recharge is not unlimited, it is close enough. Also, check out their Simplicity prepaid plan, which charges 15c per minute. Telstra has never been this cheap! No I do not work for Telstra.

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20616 Someone from NSW thinks vodafone is Can't get away fast enough at 16 Jan 2012 04:35:50 PM

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20615 Someone from QLD thinks vodafone is So Slow at 16 Jan 2012 10:28:27 AM
Mobile internet speed is so very slow today can't even load google home page!!

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20614 Someone from VIC thinks vodafone is Stinks at 16 Jan 2012 09:00:27 AM
Had enough of Vodafail broadband congestion. Back to 3 which used to work and hopefully still does.

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20612 Someone from VIC thinks vodafone is Hitler rants about them at 15 Jan 2012 09:10:50 PM
Even Hitler is ranting about Vodafone: http://www.youtube.com/watch?v=Vl_5L2v0A2k

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20608 Someone from ACT thinks vodafone is not as bad as everyone thinks at 15 Jan 2012 12:07:14 PM
hi, I am a vodafone staff member.
Before you all get angry at me, remember that I am just someone who needs to work to make a living. When working I often get customers who come in asking to be released from their contract, or threatening to go to the TIO, or yelling about "those F**ing indians" or the "delhi ditzes", or asking for a credit just because they want one. Whilst sometimes (albeit rarely) these customers have serious issues, the only resolution for which is cancellation of their contract, a lot of the time its because they just don't realise what a contract means, and they want to be able to do whatever they want.

For starters, A contract is a legal document binding you to pay a minimum amount over a set period. it also binds Vodafone to provide you a service. What gets a lot of people is the idea that if the coverage is not always there, every moment, no matter where they are, then they should be released from their contract. That is not the case, and no carrier needs to release someone from a contract because they cant get service everywhere. Vodafone doesn't have as strong a network as telstra, and maybe not as strong as optus, but it is also on the whole cheaper. What vodafone promises to do when you sign a contract is to provide you a sim card and access to their network, and to charge you at the rates agreed to in your contract. if they charge you at rates different to that agreed, or stop you from accessing the network (unless its a bar because of billing issues etc) then that could be seen as repudiation (the legal term for not fulfilling your half of a contract such that the contract can be considered cancelled) and that is grounds for cancelling a contract. But before any customer is signed up they are shown the coverage checker, and it is freely available on the website.

Complaining that the network isn't as good as telstra, is like buying cheap crap and complaining when it breaks. think back five or ten years. Then the best telco wouldn't be as good as the worst one today, we as a society (and as evidenced here) have become impatient, demanding everything all the time. if you want the best, then pay for it, but don't take the cheapest option, and then complain that it isn't as good as the best.

As a Staff member, I see a lot of people come in with genuine problems, system errors, or problems with their handsets that we in store really try to fix, and i know that the people on the customer care line genuinely want to help (most of the time). but coming in and shouting about cancelling a contract, or trying to get the TIO involved when something is delayed (an iphone or a migration are recent examples) is not helpful to anyone. and I understand that sometimes people get frustrated and i have gotten frustrated too, both with Vodafone and with Telstra, because sometimes they don't understand what your problem is. but if you go looking to get your contract cancelled, you are more likely to frustrate everyone and waste everyones time, rather than just going in looking for a resolution.
15 Jan 2012 03:52:21 PM: Very honest post.

Vodafone need to seriously stop talking and start doing. These guys always over promise and hopelessly under deliver. This is the cardinal sin of Marketing 101.

A wise man once said, you can never get something that is good, cheap and fast. You can only have a combination of the two at any given point in time.

Good and fast = not cheap
Fast and cheap = not good
Cheap and good = not fast
15 Jan 2012 06:09:00 PM: very dishonest post. Firstly, vodafone does not merely promise to provide a sim and access, according to law they also contract to provide a a product of mercantable quality ie. useable. Second, most people do check coverage before signing up only to find out later that it was misleading. As to the implication some that people are asking for more than what they are entitled to why isnt this a problem with other telcos? I,ve been with 3mobile for years with very few problems. Six months ago I took out a plan with voda, they fall short in just about every area. I do conceed, however, that they have improved in my area Geelong.
15 Jan 2012 10:10:25 PM: original poster
and there is a difference between what is contracted, i.e. a useable service, and what people complain about not having reception everywhere (inside some buildings, in suburbs without reception towers etc.)
The point i was getting at was that people suggesting that cancelling your contract is the best way to fix a problem just leads to customers walking into stores demanding contract cancellation without any good reason, legal or otherwise. It just leads to customers and staff being frustrated because there is nothing we can do.
and the thing with three, in my experience working in the store we have more people with billing or reception or roaming problems from 3 than we do from VF.
What i was getting at with the post is that by gathering a large portion of the people who have had issues with a particular company you amplify the issues and the anger by unifying their dissatisfaction.
Undoubtedly VF have had more issues than most of late, but in my opinion this site does more harm than good.
17 Jan 2012 02:43:01 PM: I've only had problems with Vodafone today, and once before. I've not yet had a call drop out from a fault with my end (my fiance lives in an area with terrible reception, and she's on Telstra), they've always treated me well through customer support (allowing me to choose an easier payment plan when my funds were low over Christmas). I'll be sticking with them (only came on here to check if anyone else was having connectivity issues today), but I can see why some people feel the need to complain. Anyhow, enjoy your new contract, for those of you leaving, and I can't wait to see you all on another website, complaining about Telstra or Optus (who have the same problems, in my experience) see ya!
17 Jan 2012 08:43:33 PM: To the Vodafone employee,
I have been a vodafone customer for the last 10 years and only in the last 8 months have i really been getting frustrated with the network coverage. Even then i waited for 6 months (and after countless emails to say that vodafone was updating their network to provide better coverage) before i finally complained. Tell me why, in your opinion people, who experience a serious reduction in coverage/accessibility should continue to be tied to a contract with a service provider that is not providing a usable service?

I also fail to see how the solutions that are offered to fix said problems are of any use. I was told that i should turn off 3g on my iphone if i was getting poor coverage. Now if i sign up for a contract that states that it will provide me with a voice and data service, i expect to be able to use these services most of the time. Granted there will be areas where I cannot, but i openly accept that. Turning off my 3g is, in my opinion, a cop out by vodafone and an admission that they are unable to offer me the stated data service.

Vodafone, appear to be very quick to point the blame elsewhere when troubleshooting. Its always the fault of the firmware, or your iphone version is not the latest. when will vodafone just admit that they got in too deep and their network cannot handle the capacity they are trying to push through it?

As to working out a resolution, what other option do i have, than to cancel my contract and move to another provider? discounting my bill wont help the network coverage, neither will offering me sweeteners to entice me to stay on.

And another thing, vodafone pricing is not much cheaper than either telstra or optus, and in fact i will save money moving to telstra, get a new phone and still receive the same cap limit and data usage (at better call rates too)
20 Jan 2012 05:19:19 PM: I've saved money on alcohol by switching away. I got suspended 3 months in a row for a service that should've been on a 24 month $5 plan. Instead for a 6 month $150. Not a big mistake, but apparently completely impossible to fix. The TIO eventually had to stop in for me to break contract because I wasn't getting anywhere after spending hours in their store and on hold to India like a chump. Fuck Vodafone, they will get what's coming to them within 18 months when everyone's contract is up. We just have to ensure that the truth remains out there and potential customers are warned of the dangers of such a bad company, masquerading in a shadow of its former self.

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20607 Someone from WA thinks vodafone is Major And superbly failing at 15 Jan 2012 11:38:57 AM
I have people telling me that when they call they get a recorded message that the number is not in use. Often I cannot call or send texts especially if they are slightly long. My calls frequently drop out. My son is also with Vodaphone and he has also been experiencing similar problems.

Poor customer service and extremely long wait time when trying to call for phone support. Recently I called 1555 number stated that I had connection problems proceeded to wait 45 minutes the a
recorded message came on asking for which invoice I wanted to pay and how I wanted to pay! Or something along that line!

Long wait time when calling into the shop. Staff who are not aware of general difficulties that customers Are having and generally the attitude of staff is that they are not aware of any complaints about network service.

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20606 Someone from NSW thinks vodafone is reception broad band and mobile phone are the worste ever encountered at 15 Jan 2012 11:25:20 AM
after promises from vodafail that my reception problems in my area are fix they again lied to get me locked in to contracts for phone and internet vodaphone you will be losing a long time customer thats 2 phone contracts and mobile broad band contract never ever again vodaphone good bye vodaphone

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20604 Someone from NSW thinks vodafone is Civil case anyone ? at 14 Jan 2012 06:09:23 PM
Sorry typo

Email me on <<personal details removed>>

Vodafone civil case
14 Jan 2012 11:24:15 PM: Sorry, but you are not permitted to display email addresses on this website, accordingly the email address has been removed.

Vodafail.com Moderation Team

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20603 Someone from NSW thinks vodafone is What a joke/ civil case anyone? at 14 Jan 2012 06:06:31 PM
I have a case going with the TIO I'm looking for people who are locked into contracts and had massive issues with voda to take up a civil case against them

I have evidence on my own and have been documenting everything but I need some support from others who have made massive complaints. I think we could call a bluff and walk away Scott free with no extra charges etc

They want me to pay $500 or give the phone back. I don't want to pay a cent and I want the phone since I was told its free on blah blah blah

If anyone is keen to run the ball up with me I'm very serious and will go all the way with it.

I have a wrap sheet of complaints that would take up 3 a4 pages. I know this because I have a friend who emailed me all the comments on my account over the past 4 years.

Feel free to ema me if anyone is keen on <<email address removed>>

Peace all
14 Jan 2012 11:23:20 PM: Sorry, but you are not permitted to display email addresses on this website, accordingly the email address has been removed.

Vodafail.com Moderation Team
15 Jan 2012 05:46:56 AM: Umm....you do know that the phone is free only if your there for 24months or you payout the contract then its yours.......Plus its going to be locked and you require a pin you need to pay for and from reading other peoples complaints here, the pin doesnt work.......
every telco is the same my friend. Just return it.
I was told to pay $600 for my phone or return it. I gave it back. Dont want to know about it!
15 Jan 2012 02:46:35 PM: Also, read the comment from above with regards to contracts. Even the TIO will just dismiss this.
15 Jan 2012 09:19:47 PM: If it's that bad, take the opportunity to return the phone for no cost and just go to another carrier and receive a handset from them.

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20602 Someone from QLD thinks vodafone is no reception for 5 weeks at 14 Jan 2012 03:24:36 PM
used to have a reasonable signal outside at least - absolutely non for several weeks now, can't ring, text or receive at all - off to another server
2 Feb 2012 08:01:51 PM: I have friends that live within the brisbane east upgrade area and since upgrade can no longer receive a signal either!

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20601 Someone from NSW thinks vodafone is internet fraud at 14 Jan 2012 09:04:56 AM
3 broadband internet gave me 5gb free data (loyal customer) and 2x 4gb bonuses for some reason therefore including my monthly allowance = 19gb for December. During Christmas period, we were out for 2weeks and i got an invoice yesterday saying i used excessive data. I rarely went over the 6gb limit in 4weeks but to use 19gb+ in 2weeks its un-herd of!!!! Well they are finding idiots to pay for their 'upgrades' so this idiot (me) is going elsewhere!

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20600 Someone from NSW thinks vodafone is at 14 Jan 2012 07:47:21 AM
West hoxton 2171: can only get H & 2g very poor service coverage for both internet and handsets. Call placed with vodafail tell me they are investigating will get back to me. No offer of deduction in billing nothing, very dissatisfied, if continues will switch to telstra 4g service which appears to run very well inthis area according to neighbours... Paying for a service which does not deliver what they claim leaving poor taste in my mouth , will need to cancel service if this keeps up and refuse to pay cancellation costs.... Beware if u live in this area consider changing telcos.....
14 Jan 2012 08:05:12 AM: tesltra doesnt have 4G cell service, no telco in australia has true 4G
24 Jan 2012 07:56:01 PM: That is correct, the term 4G is being misused by marketing. 4G (as ratified by the ITU) requires the ability to delive 100Mbs to mobile devices and 500Mbs to fixed locations. Of course this is only possible within certain distances of the tower and with low network occupancy! So Telstra's 4G claim is a wank but a better quality wank than their 3G service.

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20599 Someone from WA thinks vodafone is major at 13 Jan 2012 07:28:11 PM
Recently moved from Three to Vodafone, and in process upgraded to a new phone. After waiting for weeks for number to be moved from 3 to Vodafone new phone working, everything somewhat ok...My email was hacked (could have been coincidental), then I decided to remove email from phone, so did a factory reset.
Discovered a few days after that I couldn't receive incoming calls from land lines. Then a few days following that (and after initial call to tech support and no assistance) I can not receive incoming calls. Two trips to Vodafone store near me, and two new SIM cards later problem not solved. Tech support apparently called today (4 days after initial complaint) to say the problem is still under investigation. Seems to have started after a factory reset of my new HTC Sensation. Super. Super. Super. annoying.

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20598 Someone from NSW thinks vodafone is average at 13 Jan 2012 06:26:50 PM
Poor coverage

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20597 Someone from VIC thinks vodafone is customer service fail at 13 Jan 2012 06:01:13 PM
Before I went on holidays over seas for a month I organised to have direct debit on my next bill so I didn't have to do it on my holiday and could just relax. Well, I get back home after my holiday to find my phone cut off and $30 in overdue fees. When I called them they said they got rid of the fees and apologised and would take it out now. So I thought all was fine, then I look at my account in two days and they tried to take out the bill plus the late fees and I didn't have enough so was charged another dishonour fee!!! Again I called and they apologised AGAIN and said they would fix it AGAIN. I look at my account, all seems to be fine.

... Three MONTHS LATER I get a letter in the mail saying I owed the same amount that had been owing when I got back from my holiday. Utterly confused I looked at my account and they had put the money back in???? So I called again (4 times) and on the final call I explained everything and luckily got someone who actually spoke english and took out all the fees added on over the time so it was down to the raw bill amount that should have been paid and out of my hair three months ago then explained how I could pay it myself to make sure it was all done properly.

one day when I have lots of money I am buying my way out of this contract... I haven't had one month where I haven't needed to call with an issue.
They are hopeless.

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20596 Someone from SA thinks vodafone is EPIC FAIL at 13 Jan 2012 05:52:44 PM
What the .. Is up with the cap limit of only 100 mb on the bb ????? Vodacom .delet thankuU

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20595 Someone from VIC thinks vodafone is super fail at 13 Jan 2012 05:52:19 PM
My first bill with vodafone was suppose to be $58 but when I received my bill it was $148. Apparently according to my bill I had gone $90 over my cap in the last 14 hours of my billing period... considering myself and most of the country were asleep during most of those hours as they were going from 8pm to 10am the next day. After visiting an office and being told to call customer service I was sure there was a mistake, I read over my bill and found it hard to understand as it wasn't showing where (as in was it call or txt or net?) all the different over amounts came from clearly just when i went over. After three different calls and each person even a manager just reading out my bill to me I gave up and paid. I regret giving up but there was zero information given to me that I hadn't already read on the bill. So confusing and worst customer service ever!!!!

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20594 Someone from VIC thinks vodafone is EPIC FAIL at 13 Jan 2012 01:27:42 PM
I recently moved to vodaphone because vodaphone bought the 3 company that I was with in Australia Melbourne. From the very first day I was with Vodaphone I noticed the network coverage was significantly worse off than what I usually get previously. I have constant call dropouts on my new mobile phone the Samsung Galaxy Nexus, the internet was really slow due to the Vodaphone network as well. Even at work, where I work right in the centre of the CBD, the vodaphone network is still really really slow. I cannot read my emails on the phone or anything.

I seriously regret not going to Telstra...
15 Jan 2012 02:55:09 PM: Remembering, when in the CBD, you are competing with over 2mill other individuals using the exact same towers. Telstra and Optus have the same issues.
26 Jan 2012 08:35:32 AM: are you sure about that??? lol Ummmm no, i'm with Optus and rarely experience congestion on the Optus Network when i'm in the city. The internet runs extremely fast on my iPhone and i rarely experience call drop outs.

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20593 Someone from VIC thinks vodafone is Pathetic at 13 Jan 2012 01:22:37 PM
Mobile broadband congested and completely unusable again in the Melbourne CBD. Now that everone is back from xmas holidays broadband is hopelessly congested again.

Vodafail seem to be totally incapable of providing a service that works.

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20592 Someone from SA thinks vodafone is Rude & extremely fail at 13 Jan 2012 10:32:19 AM
This is an issue to do with 3 Care but arn't they all the same people now?
To summarise my over 12 month ongoing issue:

I had to give my iPhone up for repair due to technical issues numerous times in a row as they kepy telling me the issue was fixed but I would get the phone back with the same problems.They gave me an ancient replacement phone during all the time I was without my phone which was broken anyway and couldn't receive some calls all the meanwhile I was still paying for my unused iPhone.

The last time I came to pick up my iPhone from repair they told me the issue cldnt be fixed and gave me a new phone and told me they updated my plan to the new $49 Unlimited plan so I would get unlimited calls to all 3 & vodafone users

2months later my plan hadnt changed so I went back to the store the woman told me 3 care made a mistake and didnt put me on it and that it would get done right away.

next month received a big bill due to still being on the wrong plan went into the store and they told me there was no notes of anyone having offered me the new plan.

Called 3 care after long arguements and getting put on hold to speak to supervisors they credited me back the money over my $49 cap and told me I would be transferred to the new plan for the next month.

A few months later I was still not getting unlimited calls to vodafone and 3 and came into stores and rang them more times than I can count. Every time took ages to explain my issue and most of the time despite my insisting to write notes about each phone call the new guy would tell me there is no record of me having being offered the update or having called the previous million times.

Finally after numerous expensive bills for a service I wasn't receiving in October 2011 I was told that the unlimited plan does not exist on 3 and can only be accessed on Vodafone so the guy at the Vodafone (used to be 3) store told me he would transfer me to 3 so that I could be on the unlimited plan in the next month and that he would call me back within 48hours to let me know if they can credit me back any of the bills.

I received no contact from Vodafone and on the 24th Dec received a $394.60 bill from 3 (I thought I had been transferred to Vodafone). I rung them immediately and spoke for hours to 3 Care employee then supervisor then manager who finally told me that he would credit me back $344.60 for te Nov-Dec bill and he will call me back the next week when the Dec-Jan bill comes through so he can calculate the amount to return to me for that bill. He also said he would send me out a new iphone with a $59 Vodafone contract for which I would only be paying $49 and will have the unlimited calls.

Did not receive any calls so on the 12th Jan called them back, first spoke to a boy who said there was no record of anyone telling me they will return the money, after arguing for 20mins he got the manager I spoke to last time to call me back. The manager made up excuses for not having called me back and as to why I haven't received the money and offered to pay back half of both bills instead of the full amount he quoted me last time. I refused and reminded him what he told me in the last phone call so he put me on hold came back and said due to me having to chase them up for it he will credit me the amount which he already offered me last time we spoke! He became annoyed with my dissatisfaction, telling me this is my fault and finally said "look we'll credit u the $394.60 plus half of the second bill in the next 24hours! Bye!" and hung up on me.

Today I just got the new iPhone in the mail but I'm not sure what to do as I am very hesitant about starting another contract with them! I have received extremely poor customer service, pretty much have been accused of lying everytime I spoke to a new person on the issue and spent hours and hours chasing up vodafone people to come through.
26 Jan 2012 09:55:42 AM: It looks like you have kept details of dates and conversations - this is really important and I advise anyone, no matter how trivial your first complaint is to detail date, time, name of person, details of conversation and the companies reference number. If you don't need it later, bonus! If you do you'll look much more reliable in the eyes of the Telecomunications Ombudsman, should you need to go down that path. I know how frustrating your situation can be (I had something similar with Telstra). My advice would be that if they don't credit what you've agreed to, don't contact Vodafone/Three again - go straight to the TIO (website). There you can detail your problem and if they think you have a case they'll pursue it for you (In your case I think you're fine - I should think they would). In my discussions with various Telstra Customer Service people a few of the friendly ones said that if they get rude customers (no matter how justified) they don't enter the details of the conversations. The turnover in these places is so high that it really doesn't matter to them. If you pursue the TIO intervention expect 3-4 months for it to be finally resolved. I think that if you pursue with the TIO, you generally don't have to pay the amount you're disputing, just what you feel you agreed to, so if you should've been on a $49 cap but the bill is $335, pay the $49. But only do this after you have a case with the TIO and make sure you check your rights and obligations before you withold any money. The TIO is very helpful. Final advice: stay calm, it will work out.

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20591 Someone from NSW thinks vodafone is Poor Reception at 13 Jan 2012 09:57:44 AM
I live in the Macarthur area which has a dense population but i always have poor reception and constantly have to cut call short as the person i am on the line starts to drop out.

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20590 Someone from QLD thinks vodafone is extremely!!! at 13 Jan 2012 09:20:23 AM
Vodafone insist they haven't received payments for my mobile and internet accounts. I have had the same account for approximately a year, used the same BPAY numbers and the bank says the funds were definately transferred to them. Where has my money gone?

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20589 Someone from VIC thinks vodafone is billing pricacy breach at 13 Jan 2012 08:32:34 AM
I had a call from a complete ramdom claiming she had been emailed from Vodafone the last 6 months of my bills, I can only assume its true because she had my mobile number and all my details, all attemps the complain to Vodafone have been ignored,
13 Jan 2012 09:14:12 AM: Call customer support and give them your mobile number and PIN and ask to check the billing account details, including your email address; don't mention that your bills are being sent to somebody else until you've checked the email address. If it's correct, explain the situation to them and see what can be done. If it's not correct, fix it and maybe see if they can give you some compensation for it. - VF Employee

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20588 Someone from NSW thinks vodafone is Phone Network Locked at 12 Jan 2012 08:49:27 PM
I have a phone that is on contract. The phone is network locked to Vodafone. It can be unlocked but will need to be online. This can be troublesome should you be stuck somewhere and want to put a non Vodafone sim in.

My previous contract was with Optus and they did not network lock the phone. Can use any sim card.

Not sure if other providers network lock contract phones. I know prepaid phones are network locked.

Just when you think you have jumped over one hurdle and then to face another. Each day is one step closer to finishing to my contract and then to another provider.

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20587 Someone from NSW thinks vodafone is Business Offerings FAIL at 12 Jan 2012 07:30:03 PM

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20586 Someone from VIC thinks vodafone is dropouts galore at 12 Jan 2012 06:30:58 PM
I have had about 40 drop outs this week. not happy!!! I didnt have that many when i was with 3, i thought they were the same thing?? Anyways i average on about 5 drop outs per call.
13 Jan 2012 09:17:15 AM: Check your coverage on VF's website. If it seems you have decent coverage, you may need a new SIM card as it sounds like it's damaged. You can get this swapped for free at any store. - VF Employee

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20585 Someone from VIC thinks vodafone is Poor Coverage at 12 Jan 2012 04:50:09 PM
I transferred from three to Vodafone and was told that I was in a good coverage area, Southbank Victoria. Vodafone now tell me the network is being "upgraded" in the area and this is the reason why I would experience slow data speeds on my pocket wifi. Lucky for me I have the coverage guarantee. I was told the cancellations team were "busy" and to call back again later, however I'm now on hold waiting for them to answer.
13 Jan 2012 01:27:03 PM: Yep. I transferred from 3 too - a very bad choice. Massive Vodafail congestion around the Melbourne CBD. I've been getting the upgrade story for 3 months now. Congestion is just getting worse day by day.

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20584 Someone from NSW thinks vodafone is Voicemail fail at 12 Jan 2012 03:55:07 PM
seems vodafone voice mail just doesnt work some times especially in certain area of sydney, sometimes it comes through a few days late, sometimes not at all and i only find out when a client or friend says " i did try and call you and left a msg' or even worse "it was pretty rude of you not calling me back.

HOW CAN VODOFONE HAVE THE GALL TO OFFER SERVICES TO BUSINESS CLIENTS. they should say we are only suitable for teenagers who dont need anything more reliable that txt chat. AGHHHHHHH

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20583 Someone from VIC thinks vodafone is Very at 12 Jan 2012 02:18:01 PM
No service for no apparent reason

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20581 Someone from Somewhere else thinks vodafone is no service at 12 Jan 2012 11:05:28 AM
WHAT A TRAIN WRECK...... Selected network(vodafone NZ) unavailable
How on gods earth are we suppose to do business????

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20580 Someone from NSW thinks vodafone is Online Shop at 12 Jan 2012 10:21:23 AM
When buying a prepaid phone online there was an error on the transaction. Few minutes after I received an email with an order number with an incorrect product. I have spent hours in the phone trying to amend / cancel the order before it's shipped. No one in customer care located in India was able to find the order in the system and they suggested to dispute the transaction with the bank.
After that, I got an email informing that the order was processed and I haven't be able to contact Vodafone because when I dial customer care the answering machine tells me to contact them later !!
It's obvious that Vodafone doesn't have a system in place to change/cancel online orders, but they are very efficient in charging customers credit cards.

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20579 Someone from NSW thinks vodafone is EPIC FAIL at 12 Jan 2012 09:53:49 AM
I had forgotten to pay my bill & also didn't want to in protest of there extremely poor service!! I have paid my bill in full today & it said online that "if your services are barred they will resume shortly". So I swithced my phone on & off a few times - no luck.
I've also called the customer service line wehre there is a pre-recorded message saying " Due to system issues our customer service team cannot update or view any person details, please try again later"!!!


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20578 Someone from NSW thinks vodafone is Liars and criminals at 11 Jan 2012 08:10:14 PM
A few months a go, I had a message to say that I could recontract without penalty to a Galaxy II. Seemed like a good deal as I was 13 months into contract with a dead HTC Magic that was 1 month out of warranty.

When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.

Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.

When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".

I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.

So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.

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20577 Someone from NSW thinks vodafone is at 11 Jan 2012 05:29:16 PM
I think vodafone is a big scammer, wonder why they are still operating while small company who do scam get prosecuted and learn the lesson. My 3g wifi has HSDPA connection (full bar) and i can only download at about 15 kBps. Have to wait 1 minute before i can watch 3 mins videos on youtube. Thats what vodafone sold me, a mobile broadband. I have been trying to use the bandwidth i paid, but the speed so slow i can only use 1 gig a month, just wasted 4 gigs worth of data.

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20576 Someone from VIC thinks vodafone is Very at 11 Jan 2012 01:02:51 PM
Unable to sent texts overseas. Reply to Msg from people in NZ says its sent but no one receives them. Also 4 bars of reception 3g and no internet page will load. Can't wait for my plan to end!!!!!!

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20575 Someone from TAS thinks vodafone is laughable at 11 Jan 2012 01:02:11 PM
Trying to call VF today to cancel. Use "callback" service, lady calls me back from VF... explained that I wanted to cancel my contract... so she transfers me to the cancellation dept - who have a system outage at present. Good God. Cant even cancel the contract because of hardware/software failure!!

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20574 Someone from NSW thinks vodafone is real pain at 11 Jan 2012 09:08:08 AM
I joined Vodafone simply because of infinite plan but regretted immediately but then kept continuing on the plan with the optimistic view that they will improve the quality of signals. Lucky I was on month to month plan, so after waiting for nearly over an year I finally decided to move on.

When I called customer care, rep. said that probably my iPhone 3GS is faulty cos its 2yrs old.. haha its laughable. Now I'm quite happy no more worries that someone calls when there is no signal blah blah....

Another thing is I'm still receiving bills, I had called customer care yesterday and their systems were down so they couldnt check. today I tried again and I can't believe that guy hung up on me. I had to call again and this time it was successful.
2 Feb 2012 10:32:16 PM: I was with voda for 18 months but got the tio involved and I moved to the Optus $99 timeless plan with iPhone 4 and have never regretted it. I live in a remote area and still no service interruptions. My partner has Telstra and we have never looked back.

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20573 Someone from NSW thinks vodafone is Worst signal at 11 Jan 2012 06:41:53 AM
Why is there a consistent black spot in Redfern. If you're passing through on a train, you're gauranteed that your 3G connection will drop out. This has been the case for years and I've had a gut full. And while I'm at it Vodafone, I live in Glebe. Thats less than a kilometre from the city centre. Why do I need to walk out to my front gate to speak to anyone on my mobile phone? The reception is still crap at best!!! So over it! Over the fact that you've locked me into a contract that I've got no hope of getting out of! Hate so much!!!

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20572 Someone from VIC thinks vodafone is at 10 Jan 2012 08:50:29 PM
Blackberry 9900 not receiving texts

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20571 Someone from NSW thinks vodafone is ABSOLUTELY DISCUSTING at 10 Jan 2012 07:15:14 PM
I have been a vodafone customer for approx 5 months now and have had nothing but trouble. I have called vodafone numerous times and complained about the service, constant reception dropping out, Call dropouts, MMS issues (unable to send and receive), Internet just wont work keeps timing out. Each time they transfer me through to there technical department and ask me to do the same thing i.e. restart phone, clean simcard etc. This just does not work! I have clearly advised vodafone that this just does not fix any of my issues, they then decide to blame the fault on my handset. I have tried my simcard in numerous phones and still have the same problem. Today (10/1/2012) i spoke to male by the name of pratesh or ritesh who advised he couldnt find all the notes in my account? and advised due to the network issues he has to transfer me to the technical department Again, oh boy this is frustrating, I spoke to a male advised him of my issues and said he couldnt help me, i asked to speak with his supervisor, he asked me to hold and hung up on me. I am again trying to get a hold of vodafone and so far have been waiting 20 minutes and still havent been able to speak to anyone.

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20570 Someone from NSW thinks vodafone is No Coverage Snowy Mountains at 10 Jan 2012 06:51:19 PM
Vodafone has been out all day, 10 January 2012, in the Snowy Mountains area (again) - Perisher and Jindabyne! This also happened last week but i was not too worried as i was on holidays. However it is now most annoying as I need my phone for work. Have had to borrow my wifes phone as she is with Optus with no problems. Unless they fix and upgrade the network up here I will be switching to Optus.
Another issue with Vodafone is in winter when they run out of 3G bandwidth, rendering smart phone functionality useless. This happens on 90% of weekends and for all school holidays when Jindabyne has swelled with skiers / boarders. UPGRADE, UPGRADE, UPGRADE!

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20569 Someone from QLD thinks vodafone is failing massively at 10 Jan 2012 06:05:31 PM
sigh on hold for 15 mins now

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20568 Someone from ACT thinks vodafone is fail fail at 10 Jan 2012 06:01:32 PM
My Account
An error has occurred.
Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later.
13 Jan 2012 09:21:47 AM: That's really specific.

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20567 Someone from QLD thinks vodafone is Extremely at 10 Jan 2012 01:25:51 PM
I had a phone with Vodafone which I got on contract over a year ago. The number was changed and with this the connection came up with an x = no signal. In the same house I previously had signal but it was low and would keep dropping out.
I called to complain and have this looked into.
I was told the issue would be resolved and my phone would work, I went through troubleshooting but was still unable to use the phone. I also had another phone with them which worked but still had the drop outs as it still does today. We agreed to send back the phone and have it cancelled and closed as I couldn't use it at all. It took almost a year for them to send me out a bag to send it back to them. I kept calling them every few weeks/ month to find out where the bag was. I eventually got it 11 months or so after we first agreed to have it.
During this time they continued to charge me for the second phone that I couldn't use.
I would have to ring regularly to find out what was the deal with my bill and phone, each time I would get different answers. I continued paying for the phone I was using and refused to pay for the one I couldn't use. They barred my phone (the one I could use) on numerous times despite being told it wouldn't happen and every time I called them to get it back on they would tell me I had to pay for the other phone I couldn't even use. Eventually after hours of arguing with them they would put it back on and place a small credit to get it by.. They would reassure me it wouldn't happen again and to only keep paying for the phone I could use. Despite doing what they asked it would happen over and over.

After I received the bag finally in August 2011 I sent the phone back immediately. I had to call them to make sure they received it. They had. But it didn't end.
I continued to get charged for the phone that I couldnt use and they had back.
My phone has been cut off 2ce now since october. The efforts to have that account closed and the fees dropped have been exhausting. I called the last time just the other day (1st week in jan 2012) after they barred my phone. I was told I had to pay the bill, there was a small amount credited on the account but not the total amount, I knew I shouldn't have anything owing because I had kept paying for the phone I use.
Eventually after an hour and a half of arguing with a 'team leader' he appologized after actually going back over the last year of notes. He had told me he had applied for a full amount of credits and had made a note summarizing the last years notes.

The only reason I am still with Vodafone is worry of losing my number which I have had for a really long time and because I still have just under a year contract left with them...
My phone I am still using still has drop outs and cuts off when I'm talking to people, or on the net. But I don't bother calling on that one because this has been a horrible experience already and I'm just waiting till September 2012 to finish this contract and leave!

I had been on prepaid with Vodafone for about 8 years, the moment I went on plan I feel like they have screwed me over....

Vodafone signal and service is discusting.
10 Jan 2012 04:45:06 PM: Why have you tolerated this state of affairs for so long?

You must have remarkable patience!

Agree it is hard to lose a number that is 8 + years old but there is no need to lose that number if you port it (move it) to another provider.

Advise you go to the TIO with your complaint, the likely end result is termination of contract, once that happens you can move your number to a provider that can provide a usable service.

TIO on line form takes less than 10 minutes to complete, contact details at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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20566 Someone from NSW thinks vodafone is Highly Failed at 10 Jan 2012 10:40:35 AM
I am in Castle Hill (Crane Road, 5 minutes from Castle Towers), no signals (nothing at all!!!) to my house. Even in places with strong signals calls drops or breaks up. I regret my decision to change from 3 to Vodaphone. How come 3 merged in to this failed Voda network?
15 Jan 2012 05:43:44 PM: vodafone bought 3

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20565 Someone from VIC thinks vodafone is very fail at 10 Jan 2012 09:32:43 AM
billing problems

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20560 Someone from QLD thinks vodafone is Unequalled at 10 Jan 2012 06:12:05 AM
23/12/2011 - I recharge my prepaid mobile online using a credit card - $35 all time - and it said the transaction was successful but I did not recieve credit. Money was taken from my account and was a pending authorisation. I phoned the call centre and their response was I was not telling the truth.I called my bank to stop the payment but they told me they could not do that and Vodfail had to either not claim the payment or send it back to my bank.
I called back the following day as I still did not have credit, was told again that I did not recharge online using a credit card so I recharged again using my credit card over the phone with the call centre. This time the transaction was successful. I asked the call centre rep if I was still going to get double credit and her response was "Why would we do that when you did not recharge online? That offer is only for recharging using a credit card online." Are they serious?????

Now my credit card has been debited twice for $35 and the call centre still says the have no record of two transactions.

This is what appears on my bank statement:



Vodafail says I need to prove it to them by faxing or emailing my credit card statement to them. What is wrong with their accounts department if they can receive payments and not know about it or not know who the money belongs to???

I am very annoyed about this and only recharged online using a credit card because of the offer to double flexible credit if I used this method. I won't do this again and just go back to buying recharge vouchers. I am also not impressed having been told by the call centre that I was not telling the truth.

And I am totally fed up with having to deal with their foreign call centre.

10 Jan 2012 04:48:43 PM: Why do you remain with VF?

There are several other providers that would offer a comparable service and cost for you, you may need to think seriously about a new provider!

Vodafail.com Moderation Team

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20559 Someone from WA thinks vodafone is "Epic" at 9 Jan 2012 08:44:35 PM
I have been with Vodafone for nearly 5 years now. In the past 18 months I have had no reception in my house. I receive texts 2 days after they were sent, I can't make or receive phone calls (to do so I have to stand at the end of my driveway and even then it drops out). I can't access the internet either.

Think I live in a rural area? Nope I live not even 5km out of Perth!

So I rang Vodafone today, after I noticed that my phone has started dropping out when I am at work (I work in the CBD). After waiting for about 20 minutes and repeating myself numerous times, I was told that I was in a black spot and that a new tower was being installed this week...how convenient. When I asked to be released from my contract I was offered a month free. When I said that wasn't good enough after waiting 18 months for the problem to be fixed - my phone cut out. So now I have to start the process all over again tomorrow.
10 Jan 2012 04:53:52 PM: Agree, not good enough!

Sometimes the mention of the TIO does focus the minds of VF CSRs, try it tomorrow!

Ask for an investigation for the network reception to your house/place of work, allow VF to do the investigation and if after their investigation the issue still persists take the matter to the TIO.

Why pay for a service that does not work?

Have you also seen their webpage that shows completed and planned upgrades to towers.......???? Is your area on the list???

Vodafail.com Moderation Team

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20558 Someone from WA thinks vodafone is at 9 Jan 2012 02:58:01 PM
poor service in Merredin WA 260 km east of Perth.

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20557 Someone from NSW thinks vodafone is Very Fail - Fail to the power of infinity at 9 Jan 2012 02:49:12 PM
To summarise..

1) I signed up based on your advertised product

2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers

3) Was wrongly billed in the 3rd month and continued after that for numerous months.

4) spent hours trying to get issue resolved

5) vodafone admits error - Wrongly applied data allowance

6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.

7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012

8) Receive bill for over $230 ... contradicting the consultants advise

9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.

10) Lodge complaint to media authority ... unacceptable response from Vodafone.
9 Jan 2012 05:49:41 PM: 11) Media Authority will do jack-all.

12) You'll spend more hours trying to get a working phone

13) Repeat to 1,000's more duped customers

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20556 Someone from VIC thinks vodafone is Unbelievable Joke at 9 Jan 2012 01:49:25 PM
Iphone 4, n8, blackberry bold 9780 x5 and i still dont have a working phone!!!! Vodafone said they would now send me a iphone 4s and whats this no one has ordered it and I still dont have a phone but they expect me to pay my bills. When will this madness end! I only stay with them as for 7 years i didnt have a single issue!

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20555 Someone from NSW thinks vodafone is Unbearable at 9 Jan 2012 12:00:23 PM
No reception anywhere in the suburb have to drive 2 suburbs down to get reception. Could not recharge my prepaid service today and got charged twice. Been calling their customer service and been on hold and the service drops out. Getting constant text messages that Vodafail is upgrading service in the area 5 times now. This is a joke just want to cry.

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20554 Someone from VIC thinks vodafone is Useles at 9 Jan 2012 10:59:59 AM
I upgraded to iphone 4s from three, 2 working days they say... i cancelled after 10 days waiting, went into store got phone within 1 hour, transfer from three takes 10 days, then just for fun they send me another phone which i had to return der !!!! still havent transferred mobile braodban after 20 days they say oh someone cancelled it? so finally they fix that after 24 hrs. now mobile braodband slow and worse than three broadband, they say new tower in January, will wait until then and if not happy cancel all services and go back to 3.. they should not be allowed to operate in this country without australian tech support, they are untrained, incompetent and offshore morons!!

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20553 Someone from VIC thinks vodafone is Really bad at 9 Jan 2012 06:07:39 AM
Bad signal to make phone call, cant connect to internet, delayed in receiving sms, no signal to receive call and not even a missed call on my phone. Dont use Vodafone, they suck big time!!
I live in Truganina area. Whenever Im in Point Cook, Vodafone is even worse!!

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20552 Someone from WA thinks vodafone is 14 days and still no port - 3 to Voda at 8 Jan 2012 07:41:49 PM
Promised porting on 26th Dec 11, its now Jan 8th, my 3 sim is still active and Vodas is dead as a maggot.

Numerous calls to the "Welcome Crew", no one knows what is going on, been told it will be fixed in 48hrs three times now and patiently waited those hours too.....

No call backs and no replies to my queries on the Voda forums from their "support crew".

Should have stayed @ 3.
8 Jan 2012 09:38:59 PM: Get used to it mate, if you are on a 24 month contract, you only have 730 days of this type of Vodafail crap...........

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20551 Someone from WA thinks vodafone is Non connection to service at 8 Jan 2012 12:28:06 PM
Had 42yr old son take me to purchase new 4s on 12Nov from Vodafone outlet signed up for $59 plan was promised delivery of new phone in 10days collected it from postal delivery centre on 23Dec had been in there for 14 days NO Fail to deliver notice left had to get details off. Vodafone office in Carousell Cannington. Returned next day to get change over from 3 to Vodafone was told12/48 hours It isonc The 8Jan still getting so sorry from Voda
After reading this page I'm getting worried. will keep with Telstra for IPad and 3 for wife's mobile

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20550 Someone from WA thinks vodafone is no network at 8 Jan 2012 12:27:32 PM
stuck on a two year plan and no service at all i live 22km from the perth cbd
8 Jan 2012 01:27:05 PM: Have you contacted VF about the lack of reception?

If so what did they say?

If not suggest you do contact them, allow VF to do their network investigation and if possible correct the issue, if no better after the investigation go directly to the TIO.

VF then have 10 working days to contact you and resolve the issue..........if they are unable to resolve you may want to look at alternative providers that can provide a service!

Vodafail.com Moderation Team

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20549 Someone from NSW thinks vodafone is delayed sms at 8 Jan 2012 10:03:01 AM
Is anyone else having issues with either not recieving sms until hrs after they have been sent to you, your sms's either sending multiple times or not at all, or you not getting sms's at all??? I'm in NSW, Richmond area.
8 Jan 2012 06:58:13 PM: Its a common problem mate (almost Australia wide from what i read here), it took 40mins to send a sms 3 houses away from mine (between two vodafone services) literally 100m away, it took 40mins to send!
15 Jan 2012 09:30:45 PM: My friend on the NSW Central Coast sends texts and sometimes they come through 7 times for example, and sometimes he receives my texts many times...
6 Feb 2012 06:00:27 PM: I only waited 4 hours sms messages from Murwillumbah to Sydney,(via Telstra to Vodamess.)

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20548 Someone from WA thinks vodafone is No coverage 10 mins from home at 7 Jan 2012 01:15:30 PM
This is absolute BullSHIT 10 mins from home and I have no coverage its not like Im in the middle of the freaking outback as well. Pure and absolute BS vodaphone is vodaFAIL!!

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20547 Someone from ACT thinks vodafone is Useless at 7 Jan 2012 01:00:27 PM
So, contract was due to expire so I rang up to ensure the contact was cancelled so that it would not roll over.

Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.

So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).

I have been told to ring up in a week's time to have the credit transferred to my bank account.

F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!

7 Jan 2012 03:47:03 PM: Errr...........I think you have done enough running around for one of VF errors.

Why not take the issue to the TIO?

Tell the TIO what you have told us, takes less than 10 minutes to complete their on line form, a simple copy and paste of the above will suffice.

VF then have 10 working days to produce a solution, in your case return of funds and cancellation of Direct Debit.

TIO contact details found under the How To Complain tab at the top of the page.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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20546 Someone from VIC thinks vodafone is bad at 7 Jan 2012 09:15:40 AM
Vodafone's 3g in richmond, inner melbourne, has been down since early this morn. Has the company made any comment yet?

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20545 Someone from VIC thinks vodafone is totally ! at 6 Jan 2012 11:43:07 PM

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20544 Someone from VIC thinks vodafone is No 3G at 6 Jan 2012 11:18:43 PM
no 3G coverage across the inner suburbs of Melbourne
7 Jan 2012 07:21:20 AM: I'm in essendon. It's still the same today :((

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20543 Someone from WA thinks vodafone is at 6 Jan 2012 05:28:10 PM
I called Vodafone on 15 Dec 2011 to move to a special $29/month Samsung Galaxy S II plan. Vodafone assured me that everything was arranged and asked me to wait for the new handset to arrive in the mail. I called today (6 Jan 2012) to ask when my new phone would arrive and was informed that they had no record of an order being placed. The Sales assistant kindly asked whether I'd like to take up a more expensive plan for the same phone (since the $29/month special has now expired). I declined the offer.

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20542 Someone from NSW thinks vodafone is complete rubbish at 6 Jan 2012 05:10:08 PM
I work at vodafone and although I can't say this to my customers (obviously) I've seen way too many customers let down and I'm just sick of it (no specifics). The staff that I have worked with have mostly been really helpful and friendly, but there is only so much that we can do. Half the time we need authorisation from the call center staff in India and this is where the problems begin - they are poorly trained, uncaring, and are very lazy.

More than 50% of customers who are told by the call center staff to come into store have been misled - the call center staff could have fixed the problem over the phone they just cant be bothered so staff at the stores need to call THE SAME people and use our "vodafone staff" status to force them to do their job. Even then about 50% of the time we get either completely untrained or uncaring staff who try to transfer us to different departments at the first sign of difficulty. (My record is being transfered between the same 2 departments 4 times)

Also, just some quick advice. If you bought a contract phone outright but do not have a contract with vodafone you are screwed. Don't even try to unlock your phone. I had to deal with that situation a few weeks ago and it got nowhere. Call center staff messed around for 1 hour to finally tell me that there was no solution and the customer had wasted his money

If vodafone has screwed up for whatever reason and you have incurred an extra charge on your latest bill - DONT go to a vodafone store. Vodafone staff have no authority to change bills - they can only view the bills, not adjust them. DON'T bother calling up the call center. They rarely ever help you.

Even when Vodafone staff call on behalf of customers, call center staff are mindless drones who will never admit that Vodafone screwed up - they will just read off the bill as if it's correct and then transfer you to a different department. IF you have been overcharged by a significant amount (i.e. more than twice your usual monthly payment), you're better off going to the ombudsman.
6 Jan 2012 10:33:46 PM: Now that is what I call honest...something we knew all along....in 3 years that has got to be the most honest thing I have heard from VF staff...onya...nice to see someone put the customer first...
9 Jan 2012 04:14:36 PM: haha im a voda staff member too. half of what you said is wrong. the team we call is different from customer care, just in the same place. the vast majority of the people working in the support team, both our support and customer care are as helpful as they can be. And the reason that the store staff dont have the same permissions and high level access as the support staff is for privacy and legal reasons. And when people ask me I always recommend going to the store, most staff members know what they are talking about, and that makes it easier to communicate with the support team. everyone is less frustrated and its normally faster too.
9 Jan 2012 05:37:39 PM: This is the original poster.
customer care or retail support team. Same thing, different name. It's just a name of a department it doesn't change anything. I'm not saying that retail staff should be allowed to do whatever they want, but retail support can't be bothered doing anything that is not routine. They will just transfer you to another department at the first opportunity.

And to be honest, vodafone really doesn't care about their customers. I had one customer who was charged a cancellation fee on his contract because a retail staff member didn't go through the right procedures and accidentally cancelled his contract. Vodafone admitted that it shouldn't have happened, but offered 3% of the cancellation fee back. THREE PERCENT.

Rubbish service like that is why I would absolutely tell Vodafone customers with disputes to go to the ombudsman rather than try and take it up with the call center. They just dont care
9 Jan 2012 07:26:00 PM: me again,
As im sure you are aware there are duds throughout society. You probably know one working in your store. and in lots of other stores. We have all had to deal with problems caused by someone elses stuff up, but most of the people in the support teams, in my experience are as helpful as they can be, and when that fails you ask for a supervisor, in the same way that if someone comes in to store with something that you cant handle you ask for help from a manager or superior.
as i said before, at least trying to sort it out in store, or with voda before going to TIO makes life easier for everyone, and its normally faster too

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20541 Someone from NSW thinks vodafone is 60% at 6 Jan 2012 04:38:52 PM
Vodafone seems to be trying to fix some of their problems but it seems like its as complex as fixing world hunger. I got a new phone which was faulty. With my phone less than a week old, I went to the shop (after spending about an hour talking to various service people on the phone) and after more than 3 hours, a good dose of bored non communication and constant repetitions of we cant help you. I walked out with a new handset and an admonishment that if that one didn't work I would have to send it away to be fixed. My SIL tweeted the problem, VF replied in 8hrs and are in the process of trying to make me feel less angry. This is surely a good sign. The whole cost to me was about 6 - 7 hrs of wasted time and patronising interaction during my holidays, a 40 min round trip to the shop. $5 parking fee for going over the allocated 3 hours and significant frustration of trying to get a new handset that should have just been instantly replaced from people who wanted to prove I was wrong about my phone being a dud. BTW I have next to nil reception in my home at warrimoo. Whole other problem!

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20540 Someone from QLD thinks vodafone is Pathetic. Staff Perceptions of plans differ at the same store! at 6 Jan 2012 04:11:43 PM
Went to switch from 3 to Vodafone so as to stop data roaming fees when using the Internet. Was told yesterday that it would be free to move over and that, as an 'incentive' I would get the same package I have on 3 but $10 cheaper. I was very impressed. Went back to the same store today and was served by a different staff member and was told that it would cost money to move and that the amount I payed would be the same until another staff member said that it doesn't cost anything to move but I would have to pay the same amount. Your staff suck Vodafone!

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20539 Someone from VIC thinks vodafone is FAIL FAIL at 6 Jan 2012 12:52:31 PM
Since new year's Eve I have to recharge my prepaid on 17 different occasaions - 5 times via phone (2 x hang ups, 3 x "we'll try if for you in the next hour" with no result following lengthy phone conversations) and 12 instances of the site not functioning "at this time" over the past 6 days.

That's 17 times they've FAILED TO ACCEPT MONEY FROM A CUSTOMER, let alone provide me with a working service.


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20538 Someone from SA thinks vodafone is Incorrect plan at 6 Jan 2012 07:07:45 AM
I order two Iphone 4S over the phone. The saleslady agreed me to waive $5 handset fee per month and $10 freight cost, also gave me $10 off every month off the 49 cap plan. Which means I need to pay $39 only per month for the handset and plan. However, I just received the confirmation of upgrade, it showed completely diffent things, which are the original plans, $49 cap + $5 handset + $10 freight cost.
26 Jan 2012 10:03:05 AM: This agreement sounds like something Apple wouldn't let the various Telecoms do - they tend to be very strict about the costing of their plans. I suspect you got a salesperson who either didn't know what they were talking about or had no intention of giving it to you, just wanted to make the sale. My advice: contact them, explain what you believe you agreed to and see what happens. Document every conversation - dates, times, names, discussion details, case reference numbers etc. If the second call agrees to your costing then you may find you're ok in terms of justified action against the company. If not, you may have to chalk it up to an expensive learning experience. I think it's reasonable to give the company a few opportunities to right their wrongs. I know it's hard, but be polite and firm. You'll get far more cooperation from them if you're not yelling at them and sounding reasonable.

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20537 Someone from ACT thinks vodafone is vodafone failed to activate 3G in my mobile at 6 Jan 2012 02:32:35 AM
iam sent ACT 3G to 111
But the replay was 'sorry service could not be activated in your vodafone'
My mobile is Nokia E71

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20536 Someone from ACT thinks vodafone is GPS at 6 Jan 2012 02:22:33 AM
My GPS is down been down for 3 days vodaphone said thy sort it but nt a things whats going on dunno weather its the high winds as weather really bad in england birmingham
16 Jan 2012 08:14:31 PM: maybe you should learn to spell first

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20535 Someone from WA thinks vodafone is willetton at 5 Jan 2012 05:06:33 PM
one bar in our house ,have to go 100 meters for calls
2 weeks to get through was told i should consider other servers???
Not interested in ajusting news towers etc here!!!!

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20534 Someone from VIC thinks vodafone is I feel like I'm just being taken advantage of, as a customer. at 5 Jan 2012 02:59:11 PM
No coverage where I live, being a care giver for my disabled mother this is a very key thing to have. I'm not on a high enough income to be wasting $65 a month for something I can't even use.
6 Jan 2012 08:18:58 AM: it sucks that your in that situation, but you really should have checked the coverage in your area first

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20533 Someone from VIC thinks vodafone is Shitty at 5 Jan 2012 01:46:56 PM
the 3g connection is getting worseeeeee..i cant connect at all!! it shows 3g but no CONNECTIVITY... pls fix this shiet up vodaphone!!

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20532 Someone from ACT thinks vodafone is Lara has selective hearing at 5 Jan 2012 01:05:33 PM
Doesn't understand Telsta, Optus or Cancel

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20531 Someone from WA thinks vodafone is at 5 Jan 2012 01:03:53 PM
6 Jan 2012 08:16:49 AM: they are leaving the old network there, just moving on to new technology, and adding another frequency
8 Jan 2012 09:19:08 AM: Voda are upgrading to the 850 Mhz band (same as Telstra) which is built for data, not coverage. If your HTC isn't 850 Mhz compatible it will still work, just not on the new freq. You get what you pay for, Go to Telstra if you want reliability on mobile network obviously as a much higher $$$ though...
9 Jan 2012 04:16:26 PM: the 850 Mhz band is good for data, but also travels further from the towers and better penetrates buildings
thats why they are changing to it

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20530 Someone from NSW thinks vodafone is Amazing they are still in business at 5 Jan 2012 01:02:29 PM
I've been waiting 12 months to get off a plan. Finally, my contract came up, so after numerous calls every month with no satisfaction around network problems, I am finally free. Tried o take the opportunity to free my son too who's plan gets used every month with flag fall from dropouts. Was considering a prepaid but have been told that I can not get out of the 2 weeks remaining on the plan without a $36 fee. I explained all of my issues past and current. They said they'd check with supervisor. Supervisor confirmed there would still be a fee for moving off my rip-off plan to prepaid.

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20528 Someone from SA thinks vodafone is devious tricksters at 5 Jan 2012 11:19:46 AM
Recently when the blackspots are bad at my friends house I've taken to using my Telstra modem to connect to my phone and Skype the call. Cheers Telstra for your awesome coverage and transfer speeds

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20527 Someone from VIC thinks vodafone is Super Fail at 5 Jan 2012 10:55:14 AM
Sketchy internet connection, calls dropping out, terrible reception, just a genuine waste of time! Certainly not worth what I pay which is quite competitive compared to other phone service providers

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20526 Someone from NSW thinks vodafone is &#8734; / -1 at 4 Jan 2012 10:20:29 PM
They sent me a phone that doesn't even fkin work. Stupid Vodafail.
5 Jan 2012 08:08:02 AM: your phone doesnt work and your blaming vodafone?
blame the manufacturer, its their fault
7 Jan 2012 08:37:23 AM: No, the supplier clearly does not do their quality assurance properly. If you buy a Maccas burger and the meat is off, you don't complain to the farmer do you!!??
8 Jan 2012 03:16:31 PM: Vodafone dont open up every single phone and try every single program and feature in the phone to make sure its working. That is up to the manufacture to do the quality assurance, obviously there can be problems with phones that even the manufacture cant fix thats why they give each company warranty for 24 months and early life failure handsets so companies can do swaps within the first 28 days.
9 Jan 2012 04:20:12 PM: lol wtf is the point with the maccas bit, that comparison is like blaming the miners who mine the resources that make the chips and the phones. the manufacturers make and package the phones, voda legally cant open the phones before they are sold

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20525 Someone from VIC thinks vodafone is Rubbish at 4 Jan 2012 06:58:03 PM
In my house IAm unable to make and receive calls and unfortunately I have 2 phone with Vodafone

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20524 Someone from NSW thinks vodafone is Totally Unacceptable at 4 Jan 2012 06:26:46 PM
Worst customer service, waited 2 hours to get voicemail turned off - not even an apology for the wait and on top of that, the silly person didn't even turn voicemail off!!! I had to call again and wait another hour. Reception is always so poor, calls always drop out and have to reattempy making calls mainly times before a call is connected. SMS'es are delayed and 3G... forget it!!! it is barely usable - Definetly the worst carrier by far - No wonder they are dropping customers so rapidly.. I will be next.

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20523 Someone from NSW thinks vodafone is EVERYWHERE at 4 Jan 2012 04:20:23 PM
Vodafone our relationship is OVER. Your poor coverage and data speed (particularly in major metro areas) is just pathetic. Customer service is woeful and billing is just down right useless.

You have been replaced by a sports model with big hooters....

Friends, you can now contact me again!
4 Jan 2012 04:28:45 PM: And TIO complaint lodged

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20522 Someone from NSW thinks vodafone is Really bad at 4 Jan 2012 12:41:28 PM
I am unable to get network coverage in my house. I can't even use the 3G network of vodafone and my network usage for the plan goes unused every month. I have three vodafone connection. Handset Nokia, HTC Desire HD and Iphone, all experience issues.

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20521 Someone from NSW thinks vodafone is Porting a number from Vodafone(prepaid) to Optus (prepaid) at 4 Jan 2012 12:16:56 PM
I decided on making the switch on December the 8th 2011 from Vodafone to Optus prepaid. I'm taking up the offer with Woolworths the $29 +5GB of data for 45days. The plan is powered by Optus.

I called Optus on the 8th of December 2011 to port my number across. I was told by Optus that "Vodafone are having technical issues with there poting system".

I called Vodafone the next day and ask how long it would be. Was told that they are having issues dating back to November 2011 and are not sure when it will be processed.

I even went into both stores first Vodafone and there was no record of the port pending on there in store computer system. Second was Optus with my details as pending a port from Vodafone to Optus. I asked the silly question as to when or how long it NORMALLY takes. Optus replied it "can normally take up to two weeks for it to be ported from Vodafone to Optus".

After waiting the two weeks I called Vodafone to see what is happening. I was told the same story we are experiencing technical difficulties with our porting system and there are delays. Oh in the mean time I had been receiving txt messages from Vodafone saying if I recharge in the within the next 7 days they will double my free credit inclusions .Example if I get 100 free txt included in my prepaid cap they would give me 200 free txt. Then a couple of hours later I received another txt saying we will triple the offer if you recharge within the next seven days.

Called today after giving up over the xmas / new year period and just bought myself a $2 simcard (Woolies Optus)and registered it online and was active within 5 mins.

I called Vodafone today January 4th 2012 only to be told that Optus has cancelled there request for the porting. Called Optus and they reactivated my request for the number porting.

Now the ball is back in Vodafone hands. I have talked to friends of mine who have ported there numbers from other providers and only taking minutes to happen or overnight at the latest.

Hmm will I receive txt messages again from Vodafone saying they will double then triple my free usage if I recharge with them.

VODAFAIL can they port a number in under 2 hours?????

I have been waiting since the 8th December 2011 and today is the 4th of January 2012. Hmm 4 weeks tomorrow, how much longer????????

Oh and yes I did write and lodge a complaint with Vodafone with no response from Vodafail of course.
4 Jan 2012 01:10:09 PM: I did the same thing, i went to woolies prepaid after being rescinded from vodafone contract. I contacted them via email and i was able to port instantly. An Australian man replied to me. My advice, dont bother with calling vodafone, the operators dont care, every excuse to every situation is technical problems but to sign new contracts all systems work......
5 Jan 2012 06:40:45 PM: Update. Vodafail has ported my number it only took 28days now that is service....

I also placed this same story on the Vodafone community website. It was removed just after my number being ported. There is no trace of it now on the Vodafone website. Has this ever happened to anyone else?
5 Jan 2012 07:30:58 PM: Yeah, happened 2 me as well! They are useless and if they worked for my company I would have sacked all of them a long time ago. I ended up going to the TIO to get my porting resolved, Vodafail Community website......only show what they want to show............pathetic.

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20519 Someone from NSW thinks vodafone is Close em down at 4 Jan 2012 09:15:44 AM
No access to account billing info on Internet for 3 days now.
I purchased a 35 dollar infinite plan and was immediately charged $30 dollar of flexicredit for my first few calls of a few minutes to Vodafone numbers. I think they have a systems billing prob again!!
So I try to give them feedback on their survey feedback, function..
It's no longer operational... Probably suffering from too much feedback!!
How sad
13 Jan 2012 09:31:14 AM: Call customer service and see if they can check your call history and see if those numbers in question are indeed Vodafone numbers. The $35 All Time recharge's flexi-credit of $35 would only be tapped in to if you are calling non-3/VF numbers during weekdays. - VF Employee

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20518 Someone from QLD thinks vodafone is cant give them my money at 4 Jan 2012 08:08:18 AM
Just left Voda after 8 years, can't even top up my account via their internet site reliably and no longer at all on the phone, internet delivery on the phone has become unrelaible the past 6 months, and now their "my vodafone" site comes up with transaction error and has taken numorous goes just to top up in the past 6 months also. Have gone to another provider yesterday, very easy to transfer over and keep number. Not to mention call congestion, drop outs, and the long mailbox message service announcment that cant be skipped and costs you call time just to hear it (it used to be very short), voda has very little to offer these days except expensive sms, call rates, flagfalls etc.

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20517 Someone from QLD thinks vodafone is Liars at 3 Jan 2012 07:25:28 PM
Purchased new phone and internet on contract with vodafail. was with 3. They claimed i had coverage. for the first month i did have reasonable reception for internet, around 160 - 240 kps. slow yes but considering that no other company could offer coverage i was willing to accept that. 3 weeks later averaging 5kps. contacted them, suposed tower upgrade was responsible. waited 3 more weeks. contacted again. tech will look into it. finaly 2 weeks later they called me to say problem was fixed. speed averaged 30 - 60 kps. told me it will improve when new tower is fully operational. this week 2 weeks after that call. averaging 5kps again. investigated on the internet. as best i could with the speed. ongoing problem always supposedly upgrades, always no improvement, always more complaints. the only logical conclusion i can see from this is that when you first join they may put you on priority for towers, then about a month later take you off. because every similar incident i read about had the same time frames. This is of course only guesswork based on available information. but it fits with the continuing problems.

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20516 Someone from SA thinks vodafone is Ridiculous FAIL at 3 Jan 2012 12:21:11 PM
I was in the Vodafone store at Tea Tree Plaza the other day - suprise suprise for a handset/network complaint. The salesperson was using his phone to show someone the features etc - to which he said you will need to come to the carpark with me as there is no reception in here - PRICELESS VODAFAIL

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20515 Someone from SA thinks vodafone is MEGA FAIL at 3 Jan 2012 12:11:27 PM
Cannot send SMS messages more than 160 characters (1 message) in length. I can receive them and send picture messages. Vodafone have advised it is not a problem with my handset or network, but rather the person/s I am trying to send messages to. They had no explanation when I said those people are sending and receiving these tyoes of messages no worries. I say it's ridiculous and the Vodafone rep akss "why? What is happenning?" VODAFAIL

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