26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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10739 Someone from NSW thinks vodafone is Obscene Fail! at 5 Jan 2011 07:13:42 PM
Two mobile internet and two iphone 4 on two year contract.

After having to call every second week regarding billing issues and network coverage, we sent a very formal and stern notification of disconnection to the Vodafone feedback line. We get a call back from the 'Escalations department', who aren't willing to assist with monetary value (as promised 10 times previously due to multiple services). My husband told them specifically, "Do not call back until you have a manager willing to release me from all contracts". We get a call back half an hour later, informing us we are being put through to the 'Cancellations department' and fees will be incurred. We then requested to speak to his manager, or obtain his manager's details, the answer we got: "I am only willing to put you through to the 'Cancellations department'. Call was terminated!!! We spend over $500 a month with Vodafail, and the best they can give us is a free transfer to the 'Cancellations department' where fees will be incurred!!! What a joke!!!
5 Jan 2011 07:16:15 PM: Agree it is a joke, but not really funny for $500 per month!!!! You have tried the next step is take the matter to the TIO, the details can be found at the top of the page in the How To Complain tab. Good luck and let us know how you get on!!!
5 Jan 2011 07:33:12 PM: Yep, over $500 due to 'excess usage' from having to constantly refresh pages due to drop-outs and it always happens at the time when I'm half way through downloading a 2GB PDF or something along those lines (for work)
5 Jan 2011 07:34:54 PM: Correction...........200MB.....not 2GB!! :O

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10738 Someone from VIC thinks vodafone is Frequent at 5 Jan 2011 07:05:52 PM
Terrible call quality in Footscray and Port Melbourne where I work and live. Frequent dropped call and zero reception inside our house.
5 Jan 2011 07:07:12 PM: Is that supposed to be Frequently Bad ????? Please enter your postcode on the Your Coverage tab so we can gather the appropriate data and the second thing is contact 1555 (make sure your phone is fully charged and be prepared for a possible long wait) the third thing is take the matter to the TIO details may be found on the How To Complain tab. Good luck and let us know how you get on!!!

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10737 Someone from VIC thinks vodafone is HUGE FAIL at 5 Jan 2011 07:01:40 PM
For the 900th time this week, it drops out, no upload speed, no download speed, no network or even better no device, when it is plugged in and the light flashes blue Uh hello... SO FREAKIN BAD!!!!
5 Jan 2011 07:06:01 PM: Sounds so familiar!!!! Please enter your postcode on the Your Coverage tab so we can gather the appropriate data and the second thing is contact 1555 (make sure your phone is fully charged and be prepared for a possible long wait) the third thing is take the matter to the TIO details may be found on the How To Complain tab. Good luck and let us know how you get on!!!

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10736 Someone from NSW thinks vodafone is definite fail! at 5 Jan 2011 06:54:25 PM
Terrible reception. Calls to other vodafone phones will drop out even though we are both in suburban sydney. Down South, there can be no reception while sitting next to someone on another network with full reception.
5 Jan 2011 06:57:06 PM: Yep.........heard this one before as well!!! Please enter your postcode in the Your Coverage tab so we can gather the appropriate data about dubious hotspots.

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10735 Someone from NSW thinks vodafone is pretty poor at 5 Jan 2011 06:53:36 PM
I always have 1 bar of reception at home and work which is at Tuggerah NSW. Calls out are 50% chance of going through and i have to go outside to get texts. Not happy.
5 Jan 2011 06:56:10 PM: Another Vodafail member has to endure the elements (I have to as well). It is rather silly in this day and age that a mobile phone requires the user to go outside to get texts!!!! Please enter your postcode in the Your Coverage tab so we can gather the appropriate data about dubious hotspots.

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10734 Someone from VIC thinks vodafone is Complete at 5 Jan 2011 06:46:02 PM
I have been a customer of postpaid Vodafone mobile for last 3 months or so. Since then I am having a lot of call dropouts, failure of message delivery and reception, unable to call and very slow internet.

Most of the time I experience very poor or no reception in the CBD area.
5 Jan 2011 06:48:12 PM: Welcome to the Vodafail club!!! Please enter your postcode on the Your Coverage tab so we can gather the appropriate data and the second thing is contact 1555 (make sure your phone is fully charged and be prepared for a possible long wait) the third thing is take the matter to the TIO details may be found on the How To Complain tab. Good luck and let us know how you get on!!!

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10733 Someone from VIC thinks vodafone is Pretty Damn Fail at 5 Jan 2011 06:40:56 PM
5 Jan 2011 06:45:24 PM: For a start enter your postcode on the Your Coverage tab so we can gather the appropriate data and the second thing is contact 1555 (make sure your phone is fully charged and be prepared for a possible long wait) the third thing is take the matter to the TIO details may be found on the How To Complain tab. Good luck and let us know how you get on!!!

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10732 Someone from NSW thinks vodafone is you are the weakest link at 5 Jan 2011 06:39:16 PM
5 Jan 2011 06:40:40 PM: What is your post code?? Enter the details in the Your Coverage tab at the top of the page. We need that information to identify hotspots for later use, then check out the TIO details in the How To Complain tab at the top of the page. Good luck and let us know how you get on!!!!

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10731 Someone from NSW thinks vodafone is Extreme Fail at 5 Jan 2011 06:38:34 PM
I have been having issues for months including dropped calls, no internet and no coverage. I can now only connect to facebook on my iphone if I am connected to a WIFI connection. My voicemail has disappeared. i generally have to make about 10 phone calls to someone as my calls continually drop out. A family member sent me a xmas message on xmas day and i received it on 29/12. My partner was trying to call me for 45 minutes and could not get through despite me having full coverage at the time. Through all this I have contacted vodafone on many many occasions and have spent in excess of approx 20 hours on the phone only to be told that there appears to be nothing wrong. I get no where at all and I am extremely frustrated.
5 Jan 2011 06:41:58 PM: Well, you have tried 20 hours is an extraordinary amount of time to get issues resolved, sadly it is the norm for Vodafone. Check out the TIO details in the How To Complain tab at the top of the page. Good luck and let us know how you get on!!!!

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10730 Someone from SA thinks vodafone is EPIC FAIL at 5 Jan 2011 06:37:15 PM
I stupidly joined vodafone because my girlfriend was with them and I was enticed by the free calls. now having ended that relationship i am stuck with a contract (9months old) that delivers poorer than poor service. almost everyday my calls drop out, even when i have full 3G reception it will very rarely open my web pages or update facebook, even when i turn it off and on or swap with airoplane mode. my longest wait for a voicemail was 2 days.....

in short, dont join vodafone.. EPIC FAIL
5 Jan 2011 06:42:56 PM: Epic Fail..........so true!!!!! Check out the TIO details in the How To Complain tab at the top of the page. Good luck and let us know how you get on!!!!
11 Jan 2011 09:56:27 AM: i feel for you as i joined for the same reason and im now stuck with these a**holes!!! Atleast we have one less tool to deal with :oP

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10729 Someone from WA thinks vodafone is Epic Fail at 5 Jan 2011 06:33:30 PM
After have very intermittent reception for two days now, and constant poor reception for 3 weeks I decided to cancel my contract early and move to a provider willing to provide. I was just on hold for an hour and 58 minutes and was told that my case was unique and that vodafone had no record of poor service or service outages in my area. I pray the TIO can help.
5 Jan 2011 06:35:48 PM: ...........was unique and that vodafone had no record of poor service or service outages in my area...............oh dear, that is probably just an outright lie!!!! Yes go to the TIO, the TIO details in the How To Complain tab at the top of the page. Good luck and let us know how you get on!!!!

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10728 Someone from ACT thinks vodafone is 10/10 at 5 Jan 2011 06:23:34 PM
Waiting 6 hours for a text message is ridiculous. If I have a friend on a different network standing right next to me with full coverage try to call me and not get through, something's not right. I was talking to a customer service representative who suggested that perhaps I should turn my phone onto the vodafone 2G network. I then advised the lady on the phone that I am not paying for a 2G network I am paying for a 3G network. The only solution to this problem, according to the customer service representative, is paying the same amount for a network of lesser value.
5 Jan 2011 06:30:23 PM: Agree it is ridiculous!!!! Not what you pay for!!!! Check out the TIO details in the How To Complain tab at the top of the page. Good luck and let us know how you get on!!!!

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10727 Someone from QLD thinks vodafone is Massive Fail at 5 Jan 2011 06:19:13 PM
Currently on hold - has now been 1 hour & 51 minutes and counting.(I was not given the option of leaving my number for them to call me back). After 56 min I was answered & spoken to for 15 min (rudely), part problem resolved but still not happy. On 1st Jan I received a sms to say that my bill was $190.76 due to usage not covered by cap allowance. However when i received my bill on 3rd Jan it is for $294.33. I have been told that the cap is $79.00 + $190.76 + GST = $294.33 Service consultant didn't care that the sms is misleading. Also every sms I had sent was sent up to 3 times within a second of each other. I'm good at texting but not that good. They have refunded approx $60.00 & said its a technical issue with my phone N97 (which they provided) they have trasferred me to tech support which i have been on hold to until now (1hr 55 min) & suprise suprise i've just been disconnected because of daylight saving...thanks vodafone
5 Jan 2011 06:32:25 PM: It is a nightmare being on hold, so frustrating and no measurable improvement at all over the last few months. Please take your issue immediately to the TIO the details can be found in the How To Complain tab at the top of the page. Don't hang about with this one!!!!Good luck and let us know how you get on!!!!

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10725 Someone from SA thinks vodafone is The whole company! at 5 Jan 2011 06:13:29 PM
Our company has about 50 phones with the muppets at vodaphone. We are I'm retail, and the december fiasco withmthem dropping out, has caused huge problems in what should a a simple process. Just phones dropping out, urgent phone calls straight to message bank. No idea you have a message until you ring 121. Just a bloody joke, we have decided to move our business to the big t. Just a joke, and best yet no one to complain to, there all on holiday or our account manager is until the 10th. Md globalize pty ltd
5 Jan 2011 06:33:58 PM: Vodafone is in a shambles!!!! Please take your issue immediately to the TIO the details can be found in the How To Complain tab at the top of the page. 50 phones is a significant number!!! Good luck and let us know how you get on!!!!

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10724 Someone from VIC thinks vodafone is total faliure at 5 Jan 2011 06:08:11 PM
cannot make or receive calls time to time...
5 Jan 2011 06:37:05 PM: What is your post code?? Enter the details in the Your Coverage tab at the top of the page. We need that information to identify hotspots for later use.

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10722 Someone from NSW thinks vodafone is Extremely at 5 Jan 2011 06:05:19 PM
Worst customer service I have ever experienced.
5 Jan 2011 06:39:15 PM: Care to elaborate?? Waiting time?? Unhelpful customer care rep?? Disconnected from the call?? All of the above??? It would help if you could complete the On Hold Again tab at the top of the page so we can track the length of time that people are waiting.

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10721 Someone from QLD thinks vodafone is EXTREME FAILURES at 5 Jan 2011 06:02:54 PM
Hi guys an Interesting piece of information for all of you disgruntled customers I have been experiencing the same trouble and have contacted the Telecommunications Industry Ombudsman (TIO) there is a Link to the site if you click 'How to Complain' above.

I received this e-mail back:
Thank you for contacting the Telecommunications Industry Ombudsman (TIO) on 31 December 2010 about your complaint with Vodafone.

What to do about your complaint
*******************************
I have recorded your complaint and forwarded your contact details and the details of your complaint to a resolution department within Vodafone. This department has 10 clear working days from the date of this email to contact and resolve the matter directly with you.

To help with the complaint process:

1. If you are disputing charges on a bill, please ask Vodafone to put this part of your bill on hold (be sure to explain what and how much is in dispute). Vodafone cannot ask you to pay these charges until your complaint is resolved, so please contact the TIO again if credit management action continues. However, please organise to pay the rest of your bills, because Vodafone can ask you to pay non-disputed charges.

2. Contact the TIO again about your complaint if you cannot resolve it directly with Vodafone by 19 January 2011. If you do not contact the TIO again, we will assume that your complaint has been resolved.

..... Fingers crossed this gets me somewhere....... to be continued.....
5 Jan 2011 06:46:56 PM: ..... Fingers crossed this gets me somewhere....... to be continued.....well mine are crossed for you (difficult to type!!!!) Keep a track of your Vodafail number 10721 and let us have an update when you have some news, Good luck!!!!

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10719 Someone from NSW thinks vodafone is at 5 Jan 2011 05:53:13 PM
Hi Everybody,
my Name is Luca Facibeni I am a Sydney resident and I have been experiencing prolems with my iPhone (one) which is using the Vodafone network since last August 2010. Since then the situation has been steadly deteriorating and now problems are so severe that I can hardly receive any call at all.
I own and run a small gardening business and because of the nature of this job I am basically every day out and about all day long. For this reason I do have only mobile wireless internet and mobile phone as customer service tools.
Many of my clients started complaining that they cannot contact me anymore and has become critical.
I want to voice my great dissatisfaction with Vodafone in these recent months and the frustration I experience due to the fact that also the Vodafone customer service number "1555" is actually not available.
Have cunsumers any kind of rights or just the duty to pay?
Does the Australian authority on telecomunications impose any criteria about how contracts between network providers and customers/users must be and also does it supervise the extend of discrepancies between service agreed and paid for and actual service provided. In today's society, just because of the way it works and functions, I do count on the fact to be in constant contact with others by telematic means. This is the reason why I pay for it.
If I need a banana in my life, I go to the grocery shop and I'll buy it. If the shop where I go doesn't have a banana to sell, I am free to go to another shop looking for the banana I need and I can do so without giving any money to the first shop I went to and which could not supply my with a banana because it did not have any banana.
Now, I have been buying my bananas from Vodafone for many months so I am keen to keep buying my bananas from Vodafone. The problem is that in the last six months Vodafone did not give me the bananas I asked for and Vodafone agreed to give me. I have paid for bananas and I have received apricots instead.
Apricots are not what I need. I am not happy with what Vodafone is giving me instead of the bananas I need and we agreed for in the deal we made.
It is clear that Vodafone has run out of bananas.
It is not unusual for a "supplier" to run out of stock.
Now I think the authorities who are running the country should step in firmly and ask Vodafone a simple question: "Are you Vodafone in the position to supply right now the banana you promised to the people who need the banana right now in this very moment? Yes?!! Okay very good. No??!! well in this unfortunate case, please stop immediately requiring money for what you cannot sell anymore and set your former customer, with its previously allocated phone number, free to go and buy the banana it need from another shop.
Does this make sense or not?
5 Jan 2011 05:54:21 PM: You have to make it happen, if you are having serious problems and vodafone seem unwilling to help you need to contact the TIO who will most likely assist you out of your contract. Check the 'how to complain' link on the vodafail website :)
5 Jan 2011 06:06:30 PM: Yes it does make sense.
Sounds like they are selling "banana futures". Maybe it is something the ACCC could check out ?

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10718 Someone from ACT thinks vodafone is FAIL OF THE YEAR at 5 Jan 2011 05:50:11 PM
It seems the failing Voda coverage is even affecting their MVNO partnerships. Good one Vodafail! Transact in Canberra has told me that the reason my mobile is dropping out is your FAULT!!! So now your business partners are losing customers as well!

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10717 Someone from NSW thinks vodafone is FAIL at 5 Jan 2011 05:46:01 PM
this is an AWESOME web site. Cheers to Adam Brimo for setting this up!! =)
5 Jan 2011 06:19:29 PM: He is a good bloke!!!!!!!!!
5 Jan 2011 06:48:56 PM: I can see him blushing even as I type!!!
5 Jan 2011 06:53:07 PM: Mwahahaha, I think I know who the last person to post is :P
5 Jan 2011 07:51:10 PM: Heheheheheheeeeeeeee!!!!!!!!!!!

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10716 Someone from NSW thinks vodafone is FAIL, FAIL,.. FAILED!!!!!!!! at 5 Jan 2011 05:42:12 PM
My emails to not update. My phone (an iPhone, I might add) regularily turns itself off. I have little reception. My outgoing calls continuously FAIL (on a daily basis). This can be quite frustrating when I need to make an urgent call. Incoming and outgoing calls cut out ALL the time. I recieve txt messages hours after they have been sent. Sometimes, even when my phone is on, I cannot recieve or make any phone calls - this is also when my mobile is showing bars of reception.
This whole situation is ridiculous.I don't want to pay my next bill. Why should I?.. I'm not recieving the service I was offered.
5 Jan 2011 06:22:18 PM: For a start enter your postcode on the Your Coverage tab so we can gather the appropriate data and the second thing is contact 1555 (make sure your phone is fully charged and be prepared for a possible long wait) the third thing is take the matter to the TIO details may be found on the How To Complain tab. Good luck and let us know how you get on!!!

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10715 Someone from ACT thinks vodafone is super fail at 5 Jan 2011 05:30:42 PM
If I ran a bussines as bad as they do and were unable to provide
the service I handsomely charge for and relied on an inept off shore help desk I would would be sued, shut down and run out off town...and rightly sooooo.
5 Jan 2011 05:49:24 PM: Absolutely.
Not a good Telco business model: Infrastructure that cannot keep pace with the demand from these data hungry "smartphones". Outsourced bumbling Customer Service that can only read from scripts and do not understand our local situation. But hey, keep signing up new customers anyway. $$$$$$$ !!
Shopfront teenage staff that have no power to resolve customer problems:all they want is the commission from a sale.
Inept Call Centre staff that bounce you from one dept to another or back to LARA.
If I presented this business model to my financiers for a business loan for a startup Telco do you think I would get the loan ? Think not !!!

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10714 Someone from NSW thinks vodafone is very at 5 Jan 2011 05:29:25 PM
I can not get reception
5 Jan 2011 06:23:35 PM: Where are you?? Enter your postcode on the Your Coverage tab, the more data we have the more information/evidence we can provide.

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10712 Someone from NSW thinks vodafone is disgusting at 5 Jan 2011 05:22:43 PM
i live in hurstville reception is absolutely disgusting cant hold call it drops out in 3 mins and it happens in most parts in sydney i use my phone for my painting and decorating buisiness and im losing some clientel cause they cant get me its a joke and on top of that i called customer 1555 number to complain about this and theres not even enough reception to hold reception drops out

JOKE!!!!!
5 Jan 2011 06:25:11 PM: Agree it is a joke, but it is not funny!!! Please enter your postcode on the Your Coverage tab above, the more data we have the more information/evidence we can provide.

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10711 Someone from VIC thinks vodafone is Extremely Terrible at 5 Jan 2011 05:11:40 PM
I have no reception at all with Vodafone in my area, they originally locked me in to a 2 year contract which I did agree too how ever the phone they gave me was faulty and I spoke with the customer service line and was told 'what do you want us to do about it'(they were rude and unhelpful) it took over 4 months for Vodafone to respond to my complaint, they did offer me 6 months of half cost bills however one of my bills was one hundred dollars more than it should have been on my cap (which I NEVER go over) and when i called to investigate i was offered no assistance and simply told to pay - not only that how can i use it when my calls constantly drop out, texts dont go through and I never get more than one to two bars of reception and Vodafone wont let me cancel my plan without paying it out - I have been with them for 6-7 years and this is the worst it has ever been and as a supposed valued customer they have not offered me any sort of compensation. As soon as my contract ends i will be finding another provider who values there customers and supplies an excellent product.
5 Jan 2011 05:26:43 PM: Lodge a complaint with the TIO and inform vodafone that you have done so, I successfully got out of my contract today, still had 9 months to go. Whatever you do don't let up on harrassing them

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10710 Someone from NSW thinks vodafone is totally! at 5 Jan 2011 05:06:48 PM
sick to death of never have any coverage!!!!! JUST got some, managed a phone call to a freind i haven't spoken to in over a year - & it drops out again... tried to ring them back & what do i get EMERGENCY CALLS ONLY!!!! WT..!

i've been paying over $100 each month for so long i cant remember.. well over a year now if not 2! & this nis what i get... what am i paying for???? checked my postcode on here for coverage = 20% HERE on the Central Coast nth of Sydney... unbelievable!!!! i think if this is all the coverage im going to get then charge me for 20% ONLY... thats all i can use - makes sense to me!
5 Jan 2011 06:26:28 PM: Please enter your postcode on the Your Coverage tab above, the more data we have the more information/evidence we can provide. Then take your case to the TIO found in the How To Complain tab. Good luck and let us know how you get on!!!!

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10709 Someone from SA thinks vodafone is Very Very Poor at 5 Jan 2011 05:02:18 PM
Late SMS & MMS, MMS not sending thru, Facebook not loading up in full 3G coverage areas. No coverage when I am so called in a "good" coverage area! Calls always drop out, I dont even get calls and then I get Voicemails from calls I have apparently misses when the iPhone hasnt rang. Vodaf0ne needs to get there act together!!! Worst company ever, Will be going back to Telstra.
5 Jan 2011 06:26:53 PM: Please enter your postcode on the Your Coverage tab above, the more data we have the more information/evidence we can provide. Then take your case to the TIO found in the How To Complain tab. Good luck and let us know how you get on!!!!

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10708 Someone from NSW thinks vodafone is global roaming at 5 Jan 2011 04:54:41 PM
We recently visited bali and went to a vodafone shop to have my business phone switched to global. I was told this was done but got to Bali and phone didn't work, made several calls to vodafone from another carrier only to be told they would get back to me. I lost thousands of dollars worth of work as I was not contactable. Vodafone left a message on my phone to contact them but they were also calling the number that none of my customers could get me on as the phone was not switched to global as promised. I arrived back to Sydney, switched my phone on and had a message to ring Vodafone. They actually left a message on a phone that they new wasn't working. No-one at Vodafone wants to listen to my story and I just keep getting the run around. If my customers could have got hold of me I would have received several work orders. This is really hurt my business. Jeff Barnes

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10705 Someone from QLD thinks vodafone is Big Fail at 5 Jan 2011 04:52:14 PM
I ordered an E17 on a $29 plan in July with Vodafone. They "attempted" to deliver the phone to me twice, but the courier "couldn't find me". I work in a large regional hospital.

After 6 weeks waiting for the phone and now receiving bills for a service I hadn't accessed I eventually got them to cancel the contract and call it quits. This took 4 hours of work, of which 90% I was on hold.

Then today I get a call from nrg-gs.com, which is a debt collection mob that Vodafone have apparently sold "my debt" too. Turns out they reckon I owe $702 for the phone I never received!!!!!

So now I'm on hold, fingers crossed with Vodafone, hoping to talk to their billing. I had to call sales and the guy there put me through on his "direct line". Not surprisingly I'm now in the 59th minute on hold.

I'm not even a customer but these guys are screwing with my life. What a joke of a company!!!!!!

Cheers,

Pedro.
5 Jan 2011 06:28:52 PM: Pedro, please take your issue immediately to the TIO the details can be found in the How To Complain tab at the top of the page. Don't hang about with this one!!!!Good luck and let us know how you get on!!!!

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10704 Someone from NSW thinks vodafone is kafkaesque at 5 Jan 2011 04:46:27 PM
I describe my contract with vodafone as similar to that of Kafka's "The Trial", only this is far worse as i have now had to endure over two hours of old John Mayer songs in the process.
I am constantly unable to access a connection not only from my phone where i am located in inner city Sydney, but I also find that over the weekend I am often without any internet connection.
Not only this, but I have been billed upwards of $700 in the past two months apparently accounting for usage that I could not have run up as my wifi device so often reads "SMS ONLY".
Having worked in call centres - inbound and outbound - I try to be reasonable with the person that I am speaking with. However, in a single call, i get passed around and around the departments until I am finally promised a call back and I still have not received any response from anyone. I am not only completely frustrated, I am seriously concerned that I will not be able to sort anything out with anyone and that every month I will have to fear a bill upwards of $250 for a $39 plan. Thanks so much for allowing me this cathartic moment, the words "I understand" truly meant!! Ta
6 Jan 2011 01:56:30 PM: Kafka-esque is a word that keeps springing into what's left of my mind when the memory resurfaces of the horror of dealing with Vodafone and the TIO.Resurfaces easily, because the situation is ongoing- first complaint(on this issue) lodged with Vodafone exactly one year ago today.
And, I'm wondering, if it's ever resolved before I die (or give up) will I then suffer incurable Post Traumatic Stress Disorder for the rest of my life?Sitting huddled in a corner of a darkened room, weeping Vodafone logo tears.
Posting here has been quite therapeutic- thank you,Vodafail

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10703 Someone from WA thinks vodafone is epic fail at 5 Jan 2011 04:45:10 PM
due to the loss of network last month - dec14 i think... i thought it was my actual handset as i didnt know there was a network issue so i stuffed around with my iphone.. threw it a few times .. screwed the sim card tray trying to see if it was the handset ... and when i found out it was the network..omg...i rang and spent forever on hold. i told them i wouldnt be paying my next account. they told me ok and to call back. haha - yeah right...
so here i have tried... so far been on hold now for 52mins and counting (thats after waiting 1 hour to get hold of someone to talk to.
i want out...
where is the class action so i can sign up!
5 Jan 2011 08:11:44 PM: Check out the tab How To Complain at the top of the page.......all the details are there!!!

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10702 Someone from VIC thinks vodafone is Lengthy wait times for credit. at 5 Jan 2011 04:41:21 PM
Hi I am very new to vodafone and only been a customer for around one month. I signed up for the 45 dollar infinite plan. I was placed on a 49 dollar cap. I managed to change this after waiting 45 minutes on the phone. I then noticed I was charged over 189 dollars outside my cap on the 49 plan. Even though I was only on it for around 5 days. It seems I was charged the 49 dollar cap but didn't receive any included calls. My bill is due for $189 but I can't view it and are expected to pay it unseen even when I know they have screwed up. I have spent several hours on the phone attempting to speak to someone about it this is absolutely pathetic. I have googled this and this is very common. I am off to the TIO as it has now been over one hour on the phone to them.

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10700 Someone from NSW thinks vodafone is Worst company I've ever dealt with at 5 Jan 2011 04:24:10 PM
I called vodafone several times about my poor service I would have full bars of reception but it would drop out, calls would fail, text would not send and people could not get through to me. I spoke to three different people after being on hold for over 40 mins each time. My uncle was dying at the time and I explained I needed a reliable phone they didn't care they said they would hold a 3 day investigation and call me back! I had to
call them and still nothing. They sent me a sim
card and said try this but I was left on
hold for over an hour the day I called to
activate the new sim so I gave up. I called yesterday to upgrade my phone which they offered me again on hold forever and a memo to all stores said for htc or iPhones we need to call and order. After my long wait they told me to call back on
the 6th at which point they would take my order for the htc!! I am refusing to pay my bill as I can not use the service properly! I just want out of my contract which only has 3 months left and I will never ever go near them again! Poor quality products, rude non social phone staff not even in the same country and crap coverage! They use to be great but some one has stuffed up big time and I know hundreds of people who have left them and for good reason! I will not be renewing my contract!

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10699 Someone from NSW thinks vodafone is Hopless. They spend more time chasing there bills at 5 Jan 2011 04:22:47 PM
This is the third time I have tried to call vodafone to discuss drop out issues and it is the third time I have been on hold for more than 1hr and then the call drops out. What a joke. How am I to run a company like this. Then they ring up and give me reminder to pay the monthly bill. What a joke because that person calling from vodafone can not take complaints. Compensation is called for here.

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10698 Someone from WA thinks vodafone is crap at 5 Jan 2011 04:19:53 PM
I have two main issues with Vodafone:

The first is that SMS messages sent by me or sent to me are not delivered in a timely manner - sometimes they arrive up to 24 hours later. This is very bad for me as I am on call for my work and I need a reliable SMS service.

Secondly, I regularly call a friend in Melbourne. On average I get about 4 to 5 call drops every time I call her. Sometimes it's so ridiculous; just one call drop after another I just give up and call her later. It is VERY frustrating.


Luckily I don't have to pay for calls to 3 users because if I had to pay for every new connection I would be extremely pissed off. Also it would be TERRIBLE if you relied on your mobile for Business.

I hope Vodafone will do something about SMS delivery and call drops. It will probably take ages to upgrade the network though. Meanwhile I'm locked into a plan. BOO!

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10697 Someone from WA thinks vodafone is No Service... Literally at 5 Jan 2011 04:18:49 PM
No Service. All the day... Every Day... No matter what time or what area I am in. It will just drop and have NO SERVICE. Then it will come up with 1 bar and E rarely see 3G at all... Or just bars and nothing next to it.

Also cannot receive calls or text. People always told that "I am not available right now".... Have to keep resetting my phone just to receive a text.

Great work Vodafail. Enjoying your service so much Im transferring to the idiots at Telstra, even though I vowed that I never would. Even whilst working with them... Joy

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10696 Someone from VIC thinks vodafone is fail at 5 Jan 2011 04:18:15 PM
Hey folks, Just looking through the vodaphone website cause im thinking about signing with their unlimited everything plan. I dont have as good coverage as I would like but came accross this on their website..

Is this good for those of us in Gippsland and country Victoria??

http://www.vodafone.com.au/personal/services/coverage/nationalroaming/index.htm
5 Jan 2011 04:20:33 PM: Even people in good coverage areas are experiencing problems with vodahell, so at best I suggest you try a pre paid card for a month first and if it is as fail as Vodafone are fr the majority, at least you can then sign up with a decent company :)
5 Jan 2011 05:15:12 PM: Voda's coverage with me is fine, Optus I got dropouts and poor coverage where I Live
5 Jan 2011 07:19:27 PM: where do you live ?

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10695 Someone from VIC thinks vodafone is Trying to speak to a person at 5 Jan 2011 04:18:05 PM
Trying to get some basic information about plans.
Rang the infamous Lara - Voice command system. All I want to do is speak to a person and I'm still on hold after 45 minutes, after hearing Lara tell me how close I am to having my call taken, and the next minute how flat out they are and they will be with me shortly!
About to give up, and about to move my plans to Optus! Well done Vodafone, another customer who you have pissed off with your pathetic customer service, pathetic automated systems that simply don't work, and pathetic phone network.

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10694 Someone from NSW thinks vodafone is Class action FAIL at 5 Jan 2011 04:14:50 PM
My forecast:

The class action will either not go ahead at all (given at this stage it is simply a fishing expedition). And if it does go ahead, it will only include a few big-user corporate customers.

The amounts are too small for the rest of you, and the arguments too complicated to make it worth the paperwork.
5 Jan 2011 04:18:07 PM: Sorry I disagree, especially since they are contacting all 9000 people in the next 10 days :) http://www.piperalderman.com.au/vf/
5 Jan 2011 05:57:58 PM: Hahahah, that sounds like a comment from a Vodafone Manager ! Yeah right, the class action will "not go ahead" ? Kiss my arse. Is the Pope Catholic ? Does he use Vodafoney ?
Full steam ahead for the Class action. Count me in baby !!Let'sRock n Roll!

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10693 Someone from WA thinks vodafone is at 5 Jan 2011 04:11:40 PM
On hold for an hour and 5 minutes and the call gets disconnected!! Time to go to the TIO methinks, I've had enough of trying to deal with Vodafail!!

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10692 Someone from VIC thinks vodafone is Worst we experienced so far at 5 Jan 2011 04:02:24 PM
Connecting to the 3G network using a USB modem, the software Voda Mobile connect lite never showed anything above 3 bars of network strength in our house. The connection constantly drops out to be able to continue you have to disconnect and reconnect only for it to drop out seconds later, imagine trying to do a credit card transaction when you have a connection like this. I have long since given up doing any personal banking and online shpopping and started to do all that at work, I will get into trouble soon.

we have a bundle of iphone 4 and wireless internet connection we get too many missed calls on the mobile, at first we thought the ringer volume was not loud enough, but since then also realised that we simply don't receive those calls and only receive missed calls or voice mail messages.

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10691 Someone from NSW thinks vodafone is Worst company ever at 5 Jan 2011 03:49:47 PM
the simple fact is vodafone is uncontactable, i did the right thing and left the number to be called back which said 19-30 minutes and i was called back by an automated service and it just rang and rang, so i hun up, now i call back 1555 and says i need to hangup for technical services,
I rang yesterday very excited i got thru first time since xmas and a indian from other side of the world answered and he couldnt upgrade my plan for 4 hrs as of technical problems
i just want to cancel all contracts and go elsewhere

you fail all the time vodafone and your poor staff have to cop all this

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10690 Someone from NSW thinks vodafone is Worse than 28k dialup at 5 Jan 2011 03:46:23 PM
Logged on for the first time in 2 months to check usage before holiday. Took a few minutes to load the website. Tried to sign in. "Account locked" - all bills have been paid. So I contacted support and was told account would be reset and I would receive an sms with password reset - never got them. Tried to log in "No such account exists" - called support, took 2 hours for them to sort it out with support blaming me for not signing up when my voda logs state I called them.

Stuck the USB in, connected. Website timed out. Gave up and haven't used it since. Time to cancel me-thinks.

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10689 Someone from NSW thinks vodafone is Neverfails to fail at 5 Jan 2011 03:38:11 PM
Can't even get reception on the harbour bridge!!

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10688 Someone from QLD thinks vodafone is Major FAIL at 5 Jan 2011 03:35:21 PM
Signed up for a new iPhone4 just before Xmas on an infinity plan - literally EVERY call I have made since I got the phone has dropped out 1-2 mintues after connecting. The reception will initially be ok, then it will (without fail) drop out and say "call failed". Then the reception will go to "no service" for 1-2 minutes before coming back online again. I have spent countless hours on the phone to support with no resolution that worked. (I would estimate that 20-30 of my calls didn't even connect, AFTER I HAD ENTERED ALL MY PERSONAL IDENTIFIERS ETC, and would result in an automated message saying "looks like we've had a technical difficulty, please hang up and try again". Needless top say I'm ready to go postal on vodaphone right about now). I have tried replacing the sim, hard reset and updating, none of which worked. I have some smartarse teenager working in a Voda-shop try and tell me I wasn't "looking after my phone" and i needed to update it. I got the F#@kin phone 6 days ago - how much more up to date could it be! I checked anyway, and I had the most recent updates already installed. Second trip to the voda-shop where I got the phone resulted in.......nothing. just three teen bimbos that wouldn't answer their phone prior to my visit. When I entered the store just before it closed they were all just sitting there on their phones on facebook! (and yes, they had iPhones that actually WORKED!!). They are apparently looking into replacing it, but claim to not have access to any stock for the foreseeable future.....so yeh, Vodaphone can suck my sav I'm going to Telstra thanks very much

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10687 Someone from TAS thinks vodafone is 100% FAIL at 5 Jan 2011 03:35:14 PM
I was stuck in a two year contract with no coverage. Contacted Vodafone many times to try and get out of my contract, they just disconnected me or told me I had contacted the wrong department each time, and then cut me off. I finally ditched them in October when the contract run out, now they send me a bill each month for -$4.10 to pay immediately. They owe me money!!!
Disgraceful.

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10686 Someone from SA thinks vodafone is poor at 5 Jan 2011 03:34:30 PM
During the last month I'm unable to make overseas calls to land-line phones, only can make overseas calls to mobile phones.
Couple months ago I was able to do both. Sure the problem in Voda network.
All good with Three SIM though.

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10685 Someone from NSW thinks vodafone is voda who?? at 5 Jan 2011 03:34:10 PM
I have been with vodafone for about 10 years. In the early day was not mnay probs but in the last couple of years i have has problems with calls not connectng even wehn I have ful service and sometime for no reason when on a call it was get diconnected.

As my plan was up and I wanted a new plan with and i-phone I resigned for a 24 month 49 cap contract.I was happy with the service I rec'd form the customer service agent but the wait time was ridiculous and having to use the "LARA" voice menuin annoying!.

Im am happy with the iphone but not the coverage, continious call drops out and snail pace when using internet !!

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10684 Someone from VIC thinks vodafone is is driving me mad at 5 Jan 2011 03:30:26 PM
Having signed a new contract in oct I have had nothing but problems including being charged when I was meant to have 3 months free and then constant issues with blackberry reception and access to applications. Had to spend over 24 hours on the phone in the first week - having my calls not returned - having to explain from the start to about 5 different people - to eventually be told I could get a replacement phone 1 month after purchase. Service is appaling - amnd when I complained to vodafone the response was they outsource blackberry support so could not help...! Pardon...! Fell off the chair on that one and gave up.

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10683 Someone from VIC thinks vodafone is abominable failure at 5 Jan 2011 03:30:04 PM
9 Jan 2011 01:18:25 PM: I cancelled the direct debit when I realised they were not and WOULD NOT update my online balance to reflect payments I had made for excess usage etc. They only credited the normal monthly payments

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10682 Someone from NSW thinks vodafone is Have to go into backyard to take phone calls. at 5 Jan 2011 03:29:57 PM
I have constant dropout with calls incoming and outgoing. My household have 3 iphones one with Telstra, one with Optuis and mine with Vodaphone. I am the only one with issues.I moved from optus to vodaphoine about 6 months ago because of a better deal with vodaphone. I kept my existing phone when I moved carriers. I have deadspots in the hose with making and taking calls. I usually have to to to the front or back yard to take or make a call. I get SMS's one to two hiours later this happens all over the place in Sydney. I mainly use the phone for buisness and it my main contact point, it's getting dificukt to opterate this way and I looking to go to Telstra since their plans are now more competitive.

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10681 Someone from NSW thinks vodafone is Massive at 5 Jan 2011 03:19:13 PM
After consistently receiving the message "SIM card registration failed" one day, I tried calling the customer service line of VF 3 times - first time I got through and I said it was a problem with a Nokia handset (just guessing, I'm no tech person), which then transferred me to a number which was not connected. I then called back and this time I said it was a problem with the SIM card, and got a message telling me there was a technical problem and I needed to hang up and call back. The third time I chose that it was a problem with coverage and the same thing happened.

I then emailed, got an automated message about covering 94.52% of the Australian population, which I replied to saying I was sitting in the middle of Sydney. I didn't receive a response for a while (I think just over a week), then eventually received the following:


Thank you for your patience.

Please note that this is an automated reply and is being sent due to unexpected and extended delays.

We apologise for the delay in responding to your enquiry within our normal time frames, and regret any inconvenience this has caused. We understand that due to this delay, you may have utilised other avenues to resolve your query.

If this has not been the case, please let us know by replying to this email (between the lines indicated) so we can assist you further.

Please be assured if you still need a response we will reply as soon as possible.

Kind regards,

Vodafone Correspondence Team


They were right - I did utilise other avenues - I switched to Telstra.
5 Jan 2011 03:36:37 PM: *Like..

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10680 Someone from ACT thinks vodafone is at 5 Jan 2011 03:18:11 PM
Unfortunately my best friend and I are both with Vodafone. Although we live in inner city Melbourne a 5min call in order to make plans to catch up will drop out on average 4 times.
Next to frustrating in the dictionary it should have a Vodafone logo

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10679 Someone from SA thinks vodafone is Very much so!!! at 5 Jan 2011 03:17:51 PM
By the sounds of it, i`m not alone with my problem. My sister, my brother in-law, my nephew and myself all joined vodafone intentionally so that we could contact each other in an emergency free of charge. For my 11 yr old nephew, this service is vital for his independence. Unfortunantly, i get absolutly no reception the majority of the time, and if i have any its one, or two (if i`m really lucky) bars of reception. My partner works away from home and is unable to contact me from a satelitte phone, due to Vodafones lack of reception. My phone turns itself off in the middle of conversations, as does my sisters. I`ve been with vodaphone ( pre-paid) for atleast 3 yrs now, but i will not hesitate to sign a contract with Telstra asap. No matter what vodaphone offers me, it will never make up for the absolutly shocking service i have received from them. You`ve done you dash vodaphone, and i`ve had enough!!!

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10678 Someone from NSW thinks vodafone is EPIC at 5 Jan 2011 03:17:09 PM
I have been constantly calling the customer lack of service line and when I finally got through, the call dropped out. They did manage to call me back however again the call kept dropping out. They managed to cancel the visual voicemail feature as i had migrated to an android handset however they keep insisting they have full coverage and it must be my brand new handset....hmmm. Anyway, tried the onbudsman, they escalated my complaint to Vodafone. I received a call from a "John" whilst commuting home (so missed the call but got the voice mail) who advised that he was investigating my complaint and would call me back to discuss. no number was left and no follow up call has been received (unless they have left messages that have failed to reach me which is very likely. I have again expressed my disappointment to the Ombudsman so lets see where we go from here! As I have been with Vodafone very happily since 1999 (untl recently) I am bitterly disappointed with the copmpany.

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10677 Someone from VIC thinks vodafone is at 5 Jan 2011 03:16:39 PM
I Have had enough of Vodafone. I have now been with them for 5 months and supposed they give me 3gb of data usage with my phone. I am lucky to get 200mb per month due to no reception or it always being on roaming even in the CBD area. Cant beleive how poor reception is in the Melbourne CBD area. THey should look at cancelling contracts free of charge.

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10676 Someone from VIC thinks vodafone is EPIC FAIL at 5 Jan 2011 03:15:54 PM
I signed up with vodafone around 2 years ago and have never had any real issues with it, until recently.
I moved into a new house with my fiancee around 3 months ago and when we moved in, we had both 3G coverage and telephone reception.
Over the last 2 and a half months, coverage has gradually gotten worse and now we have NO 3G coverage and extremely limited telephone reception; unless we turn our phones off and then turn them back on - in which case, we get full reception and 3G coverage for around 20 seconds before it goes back to nothing.
We went into a Vodafone store to enquire and a the attendant who worked there responded with (this is a direct quote), "well, if you couldnt get reception, you shouldn't have moved there."
I have tried calling Vodafone and am always left waiting on hold for ages and then I am transferred through to another department, and wait on hold for ages to speak with them also.
Yesterday, my fiancee called Vodafone in the morning as was promised a call back at 6.15pm. When he heard nothing by 6.30, he tried calling them from my mobile and waiting on hold for over an hour, and the person transferred him to another department and he waiting another 40mins before hanging up.
My sms's come back with a note saying that they haven't been sent, so I send them again, and again, and again and people respond saying they have received 7 or 8 texts from me - and I am being charged for ALL of these texts!
Also, I get so many people tell me they have tried to call my mobile - I tell them I have no coverage at my house and ask if they get that generic voice telling them the phone was unavailable - but they assure me that the phone rings, but I never get any missed calls on my phone.
I know that this post is a bit of an jumbbled rant, but I have so many issues and they have randomly popped into my head whilst I have been typing, hence I havent been able to string my sentences together coherently.
Bottom line is:
I AM VERY UNHAPPY and it is unfair becasue there is absoloutely nothing I can do about it, but that shouldn't mean that I should have to put up with horrible service either!
6 Jan 2011 02:13:46 PM: Coverage has changed dramatically in the last 3 months because after the merger with 3mobile into VHA both networks are upgrading and changing their towers. During this time they said there would be some temporary outages while the new towers were put up. If you check the vodafone website you can search your area and see where the towers are still affected, which ones are going to be affected too, expected outages, resolve times etc etc. Hope that helps - it did for me. The reduced coverage is a temporary thing and should be resolved soon and go back to how it was

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10673 Someone from WA thinks vodafone is F**K YOU VODAFONE at 5 Jan 2011 03:05:04 PM
Have been trying to contact vodafone since before christmas... numerous phone calls (never get through) and emails and have heard nothing from them. They finally called me back about half an hour ago and I explained the situation to some Indian... no coverage for mobile or internet, not sending or receiving sms, $184 bill for a phone I cant use etc and of course he cant help so he put me on hold.... its been 25 mins so far. This is fucking ridiculous. I'm at work for fucks sake I cant be on hold all day waiting to talk to some useless twat in India who has no bloody clue whats going on.

Sorry about the language but I'm over it!! SCREW YOU VODAFAIL!!
5 Jan 2011 03:15:11 PM: ive been on hold for 9 hours in the past 2 days. luckily i work at for allphones so im getting paid for it.
5 Jan 2011 03:24:27 PM: i`m not racist by anymeans, as a matter of fact i`m european myself. But it frusrates me to no end, when trying to contact vodaphone, and the person on the other end can`t speak english!!!! You should not be working in telecommunications if you can`t even master the english language.That goes for anyone, speaking any language in any country!!!!

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10672 Someone from QLD thinks vodafone is They got problems! at 5 Jan 2011 03:05:03 PM
I was on hold today (around 3pm Brisbane time) trying to sort out a network issue with a lovely Bumbai staff member when the call dropped out. I then received the following text messages from Voda.
First..."We're sorry (my name) but the call just got disconnected. You do not have to ring us back. We'll call you at the soonest possible.

Second...We are currently having an issue making outgoing calls. As soon as that fixes we'll ring you back either today or tomorrow. We'll try our best to call today. VF

Gotta love it, as the issue of calls dropping out is what i was calling about and they are having the same issue as well....

Some please help them.... to help me!!
5 Jan 2011 03:12:30 PM: *Like..

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10671 Someone from NSW thinks vodafone is DIABOLICAL at 5 Jan 2011 03:02:51 PM
AND... when i send an MMS the receiver gets about 10 copys of the message. and i pay for every single one. and according to vodafone.. its my problem.

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10670 Someone from NSW thinks vodafone is Phone is a brick at 5 Jan 2011 03:02:08 PM
I had network issues in my old house and I lived on the fourth level apartment with good open windows and didn't have any network, but I didn't realize until I moved to another suburb and the network issues became even worse. I left Virgin 30$ per month plan for iPhone and now I'm stuck with a brick. Absolutely no data access and I would be lucky if I get two bars of network. No network at my work even. Phone only works when I am outside. I just want to get out of the contract now asap, wasting my money with vodafail. Whoever asks me I just tell them not to switch to any provider using the vodafone network.

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10669 Someone from NSW thinks vodafone is at 5 Jan 2011 03:01:04 PM
My voicemails never come through until days later. I have no reception in my house and people are constantly telling me my phone is switched off. I have tried calling vodafone only to be put on hold for so long I decide to hang up. I am contantly on the phone and my calls drop out.
I have also been charged excessive amounts for overseas data which I think is ridiculous.
I want to get out of contract and change to Optus or Telstra. I am over it!

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10668 Someone from NSW thinks vodafone is DIABOLICAL at 5 Jan 2011 03:00:47 PM
I never have any phone recpetion in my house. Vodafone clearly stated that the 3g reception was good. as i work from home my mobile is a nessecity, after 10 seconds it drops out and so i have to swtich it network over to 2g. now im stuck with this crap company for 2 years and dont understand what the call centers are saying to me with their basic knowledge of english. the best is when i go to check my cap usage and i get some stupid sms saying the system is experiencing technical difficulties and the 3g is so slow and the whole situation is frustrating and no employee at the vodafone stores will help you.

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10667 Someone from NSW thinks vodafone is Slow/No Speed at 5 Jan 2011 03:00:35 PM
Over the last year have spent hours and hours, waiting on download material on iphone, dropped phone calls, no voice mail activation, etc... for a $99 a month plan.

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10666 Someone from NSW thinks vodafone is FAIL at 5 Jan 2011 03:00:32 PM
I've been with vodafone for over 3 years. Recently the reception has become worse than ever, taking between 1-2 minutes to actually connect a call every time, if it ends up connecting at all. Sometimes I have to try 4-5 times before it goes through. I usually resort to hanging up and calling from my home or office phone because I can't be bothered waiting for it to connect, if it ever does. It's a little scary if there was an emergency and I actually needed to use it!

I barely have reception in my office which is not at all rural. Depending on the day my 3G coverage varies massively, somtimes doesn't work at all. Voicemails sometimes take days to come through. It kills me to pay $100 a month for a service that barely works. The useless website doesn't help either, with pages taking forever to load or not being able to be processed.

The worst part was when I had my phone off for a week, turned it back on, and no messages came through. I knew that I had received some, waited a day, still nothing. Called vodafone and was told that "sometimes they just get lost, they don't know why, they might come through eventually" and there was nothing they could do. Tried to get at least 25% off of my monthly bill as they weren't providing any service to me for a week, nor providing me with texts or voicemails I received during that week. Had to speak to the manager and ended up getting $10% off, never got the messages...

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10665 Someone from VIC thinks vodafone is very at 5 Jan 2011 02:55:58 PM
apparently, people have sent me text messages and photos to my phone but they haven't arrived. some do, some don't but there's no way to tell what gets through and what doesn't. very frustrating when one is expecting a reply to something! actually, just very frustrating in general.

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10664 Someone from NSW thinks vodafone is Extreemly! at 5 Jan 2011 02:49:14 PM
Ive been trying for the last 2 days to get a credit check, only to be told to call back later as they are experiencing technical issues...
This on top of delayed voicemail msgs, lost signal and no missed calls registering. I have tried to call Customer Care countless times (and am sure Im being transferred overseas) Have been waiting for a "team leader" to call me back for the last 2 months..!!

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10663 Someone from VIC thinks vodafone is horrific at 5 Jan 2011 02:47:18 PM
I use my phone for business, as vodafone is the carrier of 'choice' at my employer. I am constantly apologising to customers for them not being able to reach me. I have even had a customer tell me there was something wrong with my mobile and it had apparently been disconnected. He sounded like I hadn't paid my bill or something and it was pretty embarrassing even though I assured him it should be working and that vodafone just have a very poor service.

Dropped calls, failed calls, receiving texts hours after they were sent. 3G failing for no reason. It's a joke.

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10662 Someone from VIC thinks vodafone is huge fail at 5 Jan 2011 02:45:34 PM
I havent been able to use my USB wireless at home for over two months and was promised a sharing dock early in December to possibly rectify the problem, silly me I assumed it was december 2010 and as 2011 kicks in and I still havent received anything but reminders to pay my account which is due 21.1.2011..... I think there may be a problem there somewhere..And "Neil" is a guy who works for a telecommunications company with all the technology under the sun but cant call people back to discuss or rectify our complaints.
6 Jan 2011 11:05:31 AM: further to my last Now Vodafone advise me that I will have to purchase the sharing dock from a vodafone outlet and they will refund my purchase in my next bill,,, what a great deal I have shit reception + complain and I get to wait a month and then have to go out and purchase an item that "might" fix my reception by myself..Customer Service A+ for effort buy that man a vindaloo...
6 Jan 2011 11:55:11 AM: Stay strong, if what they're offering isn't any good then don't accept it. Vodafone is the one that can't provide the service you are paying for so they have to come up with a resolution that you are happy with.

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10661 Someone from QLD thinks vodafone is SLOW at 5 Jan 2011 02:43:43 PM
I travel between postcodes 4000 and 4014 daily and i can tell you vodafone has never even come close to acceptable speeds/service. Its a disgrace. Even at "full signal" in the CBD the service is horrific, i used to think it was an iPhone problem but thanks to this site i now know the true cause. I have 2 vodafone contracts in my household that i will not be renewing.

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10660 Someone from ACT thinks vodafone is at 5 Jan 2011 02:39:27 PM
I've been with Vodafone since 1998...

My iPhone reception is pretty crap... I have to wait around 30sec for it to actually start calling the number... And normaly I have to restart to just get a signal.

But the worst customer service was when my mobile broadband account was up for renewal. The 'customer service' (used lightly) person upgraded me to a better mobile broadband deal if I signed an extension to my contract. I did, and found the next month I received two bills for two separate mobile broadband plans... When I rang to question this, they asked for which account was I wanting to discuss... to my knowledge I had only ever had the one.

They never cancelled the old account.

When I had to explain what had happened (as they had no record)... They then told me I would incur a disconnection fee for the old account.

After I threatened to leave Vodafone for my internet and terrible mobile phone account they decided it best to wave the fee...

how nice of them.


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10659 Someone from NSW thinks vodafone is FAIL at 5 Jan 2011 02:38:57 PM
Calls constantly drop out, or fail to connect at all, SMSs in some cases never send/receive and are often late. Internet connectivity is intermittent and always slow.

USELESS USELESS USELESS fail!!!

Vodafone won't do anything to help either.

FAIL

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10658 Someone from NSW thinks vodafone is an expert at misleading and deceptive conduct at 5 Jan 2011 02:37:24 PM
After being told by VODAFONE that hand held coverage was available in a Central West NSW town I was relocating to and then to be stuck with a mobile plan for 12 months with no coverage in that town, it caused plenty of grief. The other surprise and disappointment was just how little power the ombudsman really has over these wayward telcos in resolving issues.

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10657 Someone from NSW thinks vodafone is Very at 5 Jan 2011 02:37:22 PM
Constantly drops out. Messages come days late. I have just come back from Tassie. There was no reception outside of Hobart. Very scarry and frustrating.

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10656 Someone from ACT thinks vodafone is at 5 Jan 2011 02:34:46 PM
I just spend 2.5 hours on the phone with customer service to complain about my lack of coverage. I get no coverage at work, none at home and none in various other places I frequent. My calls drop out or fail etc.
It would seem they are going to conduct quite a thorough investigation... perhaps I will have a gain... but i won't hold my breath!

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10655 Someone from NSW thinks vodafone is very at 5 Jan 2011 02:32:52 PM
I stuck it out, and tolerated Vodadome's mobile broadband connection drop outs.

1 Month out from my Vodadome contract expiration I got a call from a sales guy asking if I want to extend my contract...I said I can't wait to get away from you muppets.

And yes, I had endless issues trying to speak to someone....would be on hold for 30 mins or so, then it would just cut out...so I'd have to ring back...etc etc....

One other time I complained about a loss of service (mobile broadband). The loss of service was 1 or 2 days from long....They refused to give me any refund for this loss of service. I couldn't understand why I was paying for something that wasn't actually available.

I'm now with Telstra, and seems to be 100% from a maintaining a connection perspective.

Leon

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10654 Someone from NSW thinks vodafone is Disgustingly FAIL @ 100% at 5 Jan 2011 02:32:37 PM
Tried calling and after 1 hour + there's still no answer.. and drained my iphone's battery....
it's so disgusting..
Plus.. i can't even make a proper call without dropping out...
I am furious!!!

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10653 Someone from NSW thinks vodafone is Bigtime Fail - worse if overseas at 5 Jan 2011 02:31:04 PM
Other than the lack of reception over recent months the worst was when I was overseas and I lost my phone and needed to deactivate my sim card. It was a nightmare in terms of cost as I was being put on hold at international rates for up to an hour and then the phone would just cut off - this happened on three separate attempts - arrgggh!!!! Vodafone - get please get your act together your service has gone downhill bigtime.

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10652 Someone from QLD thinks vodafone is FAIL at 5 Jan 2011 02:30:41 PM
The ONLY time I can use my phone is when I'm in the City. Any other times, my phone will receive a call and it immediately cuts out or disconnects when I start to talk. Its rediculous. I have my phone for safety too and its just worthless. I may aswell not have a mobile phone at all.

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10651 Someone from NSW thinks vodafone is The worst!! at 5 Jan 2011 02:27:22 PM
I live only 10 minutes from the city but reception is terrible. I don't remember the last time I was able to have a conversation on my mobile without it dropping out. The last week has been the most frustrating of all, my partner is overseas and gets my voice mail EVERY time he calls.

I also don't usually receive MMS until days later (if at all), not so great when we are having a conversation about something and I get the picture a few days too late!

I have also been asked by so many people why I have not responded to their texts.... Well the answer is easy, I never received them. Vodafail indeed!

Six weeks and my contract is up, if I even hold out that long! Only wish my internet was the same, still another year of pain.

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10650 Someone from NSW thinks vodafone is super at 5 Jan 2011 02:27:04 PM
Recently signed up (1 month ago). This month I had an entire day, where the phone showed that it was connected to the network but no phone calls or sms got through. Not just me, but everyone in my building was affected. Not to mention shocking 3g disconnections all the time at my place of residence.

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10649 Someone from NSW thinks vodafone is EXTREMELY at 5 Jan 2011 02:25:48 PM
After being on hold for 63 mins, someone then just disconnected me. there is no way i am calling them back to wait for god knows how long to get another computer that isnt going to solve my phone issues

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10648 Someone from QLD thinks vodafone is UUUGGGHHH at 5 Jan 2011 02:24:54 PM
I own a business and haven't been able to email since around October last year... the email goes to the sent box but in fact goes NO WHERE!!!!!! Frustrated...

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10647 Someone from NSW thinks vodafone is A customer service nightmare at 5 Jan 2011 02:20:55 PM
I live in inner west Sydney and have USB broadband on 24 month contract. After the Internet dropped out completely on several occasions after 8pm I tried to call the customer service line going through all the menus only to find out the Internet customer service centre closes at 8pm. On a subsequent call during business hours to the call centre I asked about what I can do if the Internet connection fails after business hours. The response from the operator was 'there is nothing you can do but wait until the next day'. Now the connection fails at least once a week for at least an hour at a time. Not very impressed!

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10646 Someone from WA thinks vodafone is Vodafunkt at 5 Jan 2011 02:19:48 PM
botched vodafone services for months and no vodafone response....blah, blah, blah. just want to move on.....like NOW. did vodafone let you out of ur contract without exit fees? could be an interesting precedent!

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10645 Someone from ACT thinks vodafone is Extremely! at 5 Jan 2011 02:19:25 PM
Issues I have had with vodafone:
-being slugged an extra $10 GST on my plan without being told
-struggling to resolve my issues with incompetant caller assistants that can't speak english
-despite having evidence of setting up direct debit still getting my bills sent to an old email and getting charged late fees when they're forgotten
-not being able to change to an infinity plan which is a much better deal than mine even though my plan is the same price
-having a constantly faulty phone and a 3 weeks repair turn around when I've done nothing to damage the phone. I have to pay my bill whilst vodafone takes there time repairing my phone. Why should I pay extra for their malfunction
-having to answer half an hour of questions before an indian caller will let me cancel a service which I'm not in a contract with!

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10644 Someone from NT thinks vodafone is big time at 5 Jan 2011 02:17:41 PM
vodafail has progressively got worse. the service was quite good when i joined a couple of years ago however now calls regularly drop out, i miss calls while driving through blackspots that exist all over Darwin (especially around the airport), i get 1 bar in my bedroom and fluctuating 1-3 bars elsewhere in my city unit. accessing the internet from my mobile is just as bad. I also have a wifi dongle that worked for about the first month but then became sporadic in reception - often no reception at night and could only log in early morning - and then dropping out in the middle of using the internet - til i gave up using it mid-year. i have used the dongle interstate with moderate success (however reception in perth CBD where i stayed in november was very sketchy). picture sms - forget it - they either come through early morning (think 1 or 2 am) or not at all. unless the service improves dramatically i will not be renewing with vodafail.

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10643 Someone from WA thinks vodafone is should close down! at 5 Jan 2011 02:13:33 PM
I have intermittent signals, dropped calls, no service when I used to have reasonable/good signals. Same areas, bad signals! VODAFONE SHOULD JUST SHUT DOWN. No point having promos on new plans and mobiles when you cannot deliver....just close down already! I am changing service provider for sure!!!

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10642 Someone from NSW thinks vodafone is VEry bad at 5 Jan 2011 02:13:12 PM
I live in Revesby NSW. The reception is very bad. Always drop out. I will disconnect Voda when my plan is finish.

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10641 Someone from WA thinks vodafone is is a CHEAT! at 5 Jan 2011 02:10:50 PM
I bought a prepaid mobile broadband modem from Vodafone and had issues with the signal despite their website saying I was in a prime service area. I contacted them to get my money back within 7 days and they promised to send me a prepaid bag....it has been 5 months and despite following up 3x, I am still waiting for that damn bag!!! Cheating consumers = Vodafone.
5 Jan 2011 02:34:01 PM: I know how you feel.. It took me 3 attempts as well and then I decided to give them an alternate address and low and behold it was sent to the wrong address! It turned up at my office a week late :( I am now disputing the payment taken from my account AFTER the contract was cancelled...

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10640 Someone from QLD thinks vodafone is Mediocre at 5 Jan 2011 02:09:21 PM
I needed to set up a mobile broadband connection as I had moved to a newly built house and didn't have a landline for a few months (Telstra's fault, unrelated). I go to the Vodafone store at North Lakes to buy a pocket wifi modem and a data SIM on the $50/10Gb month by month plan (no contract). I explain what I want to the saleswoman and clarify what I want several times throughout the manual setup process, stressing that this is exclusively for data. I finally get home and get connected, with pro rata I have about 4Gb of downloads left in the month. I downloaded about 2Gb in total, with roaming disabled on the modem. The next month I received a bill for $650. The saleswoman still managed to screw up and put me on a handset plan with no data allowance by mistake. Vodafone said they couldn't do anything about it, but changed their tune when I pointed out that I still had the signed contract with me and finally removed the excess charges.

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10639 Someone from WA thinks vodafone is Dead beat useless at 5 Jan 2011 02:08:30 PM
Ever since Vodafone joined with 3, both services have been bad and have reception issues. I even got an incorrect bill for the first time. I have had signal issues, mobile internet issues, call drops, connection issues, you name it, I am having those problems even till today! I am definitely changing carriers when my contract ends early 2011!

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10638 Someone from NSW thinks vodafone is 99% at 5 Jan 2011 02:08:18 PM
I have been using Mobile Internet USB data card, the Network signal is quite poor and luckily, I was a prepaid customer and I have switched to Homephone broadband

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10637 Someone from VIC thinks vodafone is Very fail at 5 Jan 2011 02:03:08 PM
When I make a phone call, after 3 - 4 minutes the call disconnects, I phone the person back and then its fine. However I make alot of calls during the day so having it cut out on me initially on all the calls is very frustrating.

Also, the service is poor. Sometimes I cant even get reception and I am supposed to be in a 3G network area according to Vodafone.

For a week we had no service at all. It was reported to them and was eventually fixed, however I lost a lot of business during this time, where is my compensation?

My contact expires in August, and I am on a $114 p.m plan with an iphone, however I would like to pay it out, but vodafone wont let me, I phone up to get the payout figure then they ramble on with some other information that isnt applicable so they are making it difficult to exit the contract.

I hate Telstra too as they are rip offs, but what am I to do.

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10636 Someone from VIC thinks vodafone is Very UG! at 5 Jan 2011 02:02:10 PM
- Recieving late SMS
- Reception is very poor. Sometimes I get no reception for a whole day.

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10635 Someone from TAS thinks vodafone is EPIC FAIL at 5 Jan 2011 01:59:39 PM
I signed a contract with vods 2 years ago - first phone had to be replaced after 3 weeks then again after 18 months. calls were dropping out and most of the time I had no service. They told me it was because I had an iron roof!!
Tried another phone with my sim and then I got better service. Comaplained to vods and got a new phone and an internet usb connection. Had these for 6 months now and can NEVER maintain any internet connection. They told me I had to connect to their slower network as 3G wouldn't work for me. Its been 3 months since I used them and I now have a telstra prepaid and my contract continues. I have spent in total over 17 hours of calls trying to get my coverage foxed and i give up. Never ever again!!!! I will pay the extra.

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10634 Someone from WA thinks vodafone is Vodafone need to get thier act together... at 5 Jan 2011 01:58:30 PM
where should i start....
oh last easter is the beginning of this tale.
vodafone mobile broadband from my nanna was a godsend as we didnt have ADSL at the time... so mobile internet came into my life, and i thought it was the bees knees... until i got home. i live 700 kilometes from the nearest city and vodafone have recently put 3g broadband in my town so i was thinking i had hit a jackpot, then the speed issue came.
Dial-up speeds or slower.... rarely got the quoted 1.5mbps speed and now.... it has gotten so slow, i now regret topping up my account. i should have gotten a telstra mobile broadband stick instead of buying a $49 4GB data allowance.....

sorry vodafone, when i get paid next, you are getting your hardware sent to your main office, EXPRESS POST!

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10632 Someone from NSW thinks vodafone is Failed and moved on at 5 Jan 2011 01:55:09 PM
I live in the inner suburbs of Sydney and found I had no Vodafail coverage inside my house , not a unit a house without highrise around.
Secondly they didnt even have 2g coverage in Warrnambool Victoria which is a town of 30 000 people ... they said it was an extended network which never worked as a result... poor performance...
Thirdly when i called to request the matter to be looked into they found no cause and asked what can they do to keep me as a customer, flat out laughing I said
" nothing mate nothing will make me sign a new contract with Vodafail as Coverage is not there , hour wait time to chat to Voda , and endless call dropouts ... mate I am finding a new service provider"
Left him speechless
Thanks for the vent and hope we all make a change ...

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10631 Someone from NSW thinks vodafone is Crap at 5 Jan 2011 01:55:09 PM
I live in Erina NSW, right near Erina Fair and the reception is very poor. I constantly have drop outs, txts that don't send and customer service that just doesn't listen. I am at the point where I am going to have to switch to optus or iinet. Hopefully long suffering customers can finally get some compensation for the poor service they have been receiving. Thanks

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10630 Someone from NSW thinks vodafone is Very much at 5 Jan 2011 01:49:50 PM
I recently purchased the HTC Desire HD, and it was recommended that I port my number over to Vodafone from 3 because according to the customer service representative, 3 is being phased out. I thought fine, same company right? But now I feel nothing but regret. I have NO reception at my desk at work (where my phone is my everything), sometimes get texts weeks after they've been sent and I'm constantly struggling to find any 3G service in Sydney. When you've got a phone with the capabilities that mine has, it causes huge frustration. As well as this, I struggle to get any help via customer service if I have a problem (this is after being on hold for 45 minutes of course) - currently, I paid my first bill 3 weeks ago but am still receiving notifications that I owe Vodafone money. I'm only two months into my contract but am seriously considering paying it out and switching companies.

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