Constant "call failed" even when in range with full bars. 3G access problems. Constant drop outs esp with one other Voda customer who when I call, or he call me, guaranteed drop out within first 3 minutes each and every single F time?? Call Voda, on hold 30 mins, then get msg to leave msg and they will call me back? Yes they di acutally 3 hours later, explained my issue, then was transferred to another dept and on hold for 45 mins before I gave up....WTF???? they used to be good

I'm a 6 year customer of Vodafone and have noticed their customer service sliding to an all time low this year. On hold for 30 minutes plus every time I call (however, if you call the sales line, you get through in 2 minutes - funny that)... I have also emailed them 3 times to request getting out of my contract because they have been so bad, with no reply.

The minute my contract expires I'm out - can't put up with it any more - but they have lost another 2 year contract from me (and I spend $60-$80 per month).

Nice fail, Vodafone!

I spent 2 years with rubbish reception and service from Vodafone. Since switching to Telstra I have not had one dropped call in three months. When Switching to Telstra I had to go to the Vodafone store to get my customer number. It took 45mins in a queue for them to look up the system and obtain my number. I Then walked back to the Telstra shop and was served within 10 secs of walking in the door. When I spoek with Vodafone at one stage I was advised that if I could log three dropped calls within 48 hours they would help me terminate my contract early. This wasn't a problem and I was able to get out of the last three months of my contract. Should have done it sooner. Good luck

Vodafone doesn't work in city shopping malls, CBD dropouts, etc. Our 3G datacard rarely gets above 1mbps - true, better than dial up but kind of frustrating for the Gold Coast region.

I have 3G mobile broadband with 3, which is owned by Hutchison Australia, and could only receive 0.1 MBPS in manly, Sydney earlier this year. I tried for 6 months to get it fixed but to no avail. I cancelled my account because they could not fix the service. They would not refund me for the price of the modem. Even now I am still receiving a monthly bill for an account I do not have.

Calls regularly dropped. Forget using the web as too slow and often no response.
have stopped calling ...switching provider as soon as contract finishes

Poor coverage - Across Melbourne - CRAPPPP

My partner and I recently changed network providers and we shopped around and as he was with 3 and always had good reception we decided to go with 3. However, we were asked by a staff member at 3 "why 3? Why not Vodafone? We will be getting rid of 3 soon so you're better off with Vodafone", so we went with Vodafone. It is the biggest mistake of my life. If I thought I had bad reception with Optus I had it even worse with Vodafone. I had no reception in the city or even if I apparently did have reception I couldn't make calls. Internet is slow, I receive text messages over 4 hours after they are sent (and that's being generous), my friends ask me why my phone is switched off etc. Its CRAP!!! I should have just stayed with Optus!

Annoying yes, however have you ever tried the call centre at Optus. I think that is the angriest I have ever been. I can only describe it as white anger.

I live in Williams Landing. There is no coverage in our suburb. I get like one bar if I am in my garden and inside the house there is no coverage at all on 3G. I use iphone4, I manually switch off 3G option to get proper signal strength, which means the network goes to EDGE and I can make calls! I can't access Internet with good speed because of this!

wrong information provided even before i signed on the contract. Wrong information again when i went to a different store. Called up to complain, and got a call back less than an hour with a real australian woman who was rude and not the least bit helpful anyway, after talking to someone in India, on hold for 30 minutes in total only to wait for a call back. Saving grace was a very polite gentleman from another store that listened to me and checked up his computer to give me what i wanted straight away, no hassles, no unnecessary documents etc etc... why did i spend all this effort? because vodafone is the only one with the blackberry i want on the plan that suits me. just because you have the monopoly doesn't mean you can be rude and ignorant to the customer. Customer service is crap, network service is below average, bills are unclear and myvodafail account on website is next to useless, vague and unclear.

Just this morning I sent the following e-mail to Vodafone. Then I saw a news article on SMH and this site was linked to it.

--- Sent today 17/12/2010 at 9am ---
Hi,

A couple of years ago, after being with Vodafone Prepaid for several years, I had a number of bad experiences with credit disappearing and poor Customer Care calls and decided to port my number to Optus, a decision I was extremely happy with.

Several weeks ago, I decided to purchase the HTC Desire HD (only available through Vodafone) on a 12 month contract and so I ported my number back to Vodafone in order to get the phone. Since then, several things have occurred that have made me regret my decision and I would like to express my dissatisfaction:

1. My number took a little over 48 hours to port, despite being told that it would only take several hours by the lady at the store. This was only a minor inconvenience, granted, but an annoyance still.

2. I have had a number of occasions when people have been trying to call me and my phone comes up as being switched off or unavailable. I believe reception with the Vodafone network, while decent, is so choppy and I can't predict the reception blackspots, usually in the same area that I otherwise receive great reception. This is disruptive to my work (I work 2 jobs and really need my phone on me at all times due to the nature of my work).

3. I paid my first phone bill (due 30 December) on Monday (13 December). Despite this, I have received a number of e-mail notifications and text messages subsequent to paying, telling me that I still owe the money. It is now 4 days later and MyVodafone still lists money owing. Can you please fix this.

4. I have tried for two days to call Customer Care, at various points throughout the day. I constantly receive the message that "due to unexpected large volumes of callers...." nobody is able to take my call. Top this with the fact that Customer Care are only open on weekdays from 8am to 8pm, and the aforementioned problems, this is ridiculously poor customer service.

I'm sorry for the negativity of this message, however I've completely regretted moving back to Vodafone and am contemplating leaving your company again if things don't improve; I have regretted my decision to leave Optus and it's only 3 weeks in to my 12 month contract.

Can you please tell me how you are addressing the problems I'm experiencing.

Many thanks,
XXXX
--------------- Message End -------------------

Won't even allow me to make calls with full reception in Parramatta CBD while still allows me to recieve them every second or third go. some txts come through a day late. In the Blue Mountains even in areas the website says it covers decides to drop calls every 2 mins.

YOU HURT ME!

Phone saying I have full 3G with 5 bars, yet not actually being connected to a data network. Turning radio off and on again sees a flurry of missed emails and txts come through.

I've been having issues for ages tyt have caused me to miss out on improtant revenue generating calls. I called to complain and waited for 45 before eventually hanging up. Corporate scumbags is all they are!!!!!!!!!!!!!!!

I agree with below's thoughts that Vodafone has become 3. No reception in city, dropped calls, mobile internet pain... all very 3.

Service has been steadily getting worse for the past 6 months with hours and hours of "No Service" messages without any ownership from VF that there's an issue. Yesterday at 5pm I had NO SERVICE again between Crows Nest and Frenchs Forest for over an hour whilst trying to inform my young children's carer that I would be late. What's worse is I'm under contract till August and do not have time to waste waiting on a ridiculously long customer service cue. As far as I'm concerned they're breaching their contract with me but as the consumer you have no recourse. Shame Vodafone. You have to wonder if this is the work of the Hutchison Leadership Team after the takeover. Merger my %$%^#.

No 3G reception in George Street Sydney. Calls regularly dropped. Forget using the web as too slow and often no response. Unfrotunately, I am stuck with it as it is a company supplied Blackberry.

I now a telstra personal mobile phone as well in case of emergencies (like a 10 year old needing me)

Vodafone would have to be the worst provider in the world! I purchased a brand new phone which had no signal from the start, they sent it away to get fixed and 4 months later with a loan phone I was told that they had lost it. What useless pieces of shit! It is more reliable to send a text via snail mail then through Vodafone.
Consumer law suit needs to happen!! They owe us MILLIONS!

No Pain for me, the only time my phone had dropped a call was when i drove underground in the CBD, but that's a given.

I have been with VF for about a year. Recently my credit card expired and bounced their direct debit request. No big deal right ? Just let me know and then get the new numbers. Nope. How about instead of that we just let your mobile phone debt rack up to 500, then cut off your phone.

I have spoken to their "help" desk people on three occasions (none of those calls less than an hour), and each time they have "fixed" the problem, and each time the problem has magically reappeared a month later.

Its going to cost me about 600 to get out of vodafone. Seriously BEST money ill ever spend to never have to deal with this useless f*cking company again

Work in the city and can't make or receive calls on most occassions in or around my office (Australia Square) even with full bars. No service in Pitt St Mall.

Every now and then someone will try to call me. They instead have the privilege of listening to Kylie Minogue. Whilst my phone doesn't even register that they have called...

I have just realised that I can make calls from my VF, however No one can call me.
Tried from my house phone and no connect, wife try from her 3 mobile at another location and she gets same tone. What the fark is going on Vodafone....We all pay you with hard earned money, where is the service we pay for????

My contract has been up for a few months now, but been too busy to switch providers. I have a new email every week offering a cheaper plan with an upgraded phone. Until the plan hits $0per month, it will still be a rip off!

I live I'n lane cove Sydney, i joined up to vodafone for the $99 unlimited plan, for iPhone 4 as it was for $0. Signal keeps switching from 3G to 2g, drops out slow data speed and crashes the phone, useless customer service I have ported out to Telstra and have had the best coverage ever and data speeds with not one cutout or drop out!!!! I even paid out my contract as it was that frustrating!!!!! Vodafone should just shut down as there is no solution for this issue!!!

I called two days ago to lodge a complaint and waited online for half an hour to get response. I was told the system was down and to call back in two hours. Vodafone agreed to call me back to confirm refund of money owed. The call never came. Its been two days and still no response. Vodafone has my money and I want my money back now!!!!

I've had to switch off the 3G on my phone because I can't actually be sure that I will receive calls or txt messages of any kind at the time they're sent - or even within 24 hours. Extremely frustrating!

I have screen shots showing no service at various places around Sydney CBD where I live and work.

Not sure how "SomewhereElse" thinks this is an overblown issue - do you work for Voda by any chance - only someone who wasn't actually experiencing the problems would think it wasn't an issue.

Can't get calls from anyone on any network other than from one using Vodafail.Have called them everyday for the past 2 weeks but still problem not sorted out.Stuck into this crappy CAP.

Our problem is that since July 2010 we have been unable to send an email from our iphones. I have an iphone 4 and my husband an iphone 3GS. According to Vodafone they have had a problem with their server and the Apple software and since July have not been able to work out how to fix it. We have managed to be given a reduction in our monthly plan fee until the problem is fixed but they have no idea as to when we will be able to send emails. They initially suggested we send emails via the web but we aren't happy with a substandard service. Only after calling the ombudsman's office did we get any refund for the partial service. We'd rather have the full service! Interestingly, we are currently in New Zealand for a couple of weeks and spekaing to Vodafone users here they don't have any trouble sending emails. Our email addresses are via our company but that should not effect the ability to send an email from our iphone.

On a brand new phone. 1. Calls fail to connect with full signal. 2. Data does not load. 3. Voicemails turn up 12 hours late. 4. Signal levels jump from full to nil without moving the phone. 5. Can't hang up from a call.

Can't call up chicks that I pick up!
Affecting my sex life.
Vodofone is fucking me and I want to fuck them over.

My phone service is, to put it blunty, complete and utter crap now with Vodafone. The staff are incompetent but not so much so to tell me the truth that the network has been pretty much rooted since they started merging with 3.
I have never experience such bad customer service in my life and now that one of my ex-bosses (a certain Croatian prick that worked in the online hotel industry up until about a year ago) works for Vodafone it can only get worse. They have employed yet another incompetent bulls**t artist.

My vodafone service works OK, and presume this site has been set up by either Telstra or Optus

Terrible reception - poor coverage in Sydney metro and random drop outs even in the CBD!
Messaging - Missing or Delayed MMS with some up to over a day!
3G data - What data? 56K modems can download pages faster than Voda's mobile "broadband"
Customer service - should be renamed to customer suffering department. If your experiencing delays, where was the extra resources and communications? The Head of Customer Service should be fired. What a joke.

1. After 10 years living in my townhouse, i suddenly have a black spot in my house - calls just buzz out and no one can hear me.
2. Every 2nd or 3rd call wherever i seem to be, calls get to 3-4 minutes and then drop out
3. Corrupted calls that effectively drop out, sometime doesn't allow me to hang up on my iPhone 4

They offered my 10 bucks compensation so I can get a happy meal.

Signed up for 24 month broadband plan. It has been fail since i bought it.

Vodafone's call centre is now the old 3 call centre based over in India. They are useless, they were useless back when 3 first came out, every call to them is minimum half hour and constantly placed on hold. TIO is the way to go.

I am switching to Telstra. Everyone bags them out, yes they are not perfect can cost more but at least they F&*^ing work.

I work in the sydney CBD i will go out at lunch and try to make a call and i get a "no service" message. I was so annoyed the other day i marched down to the nearest vodafone store to complain but as soon as i walked in the door, full reception... Typical!

Vodafone are telling lies when they say a software fix will resolve these issues. They need to build more infrastructure, it cannot cope with the increased amount of smartphones on the network. They have a project in place to split the bandwidth and resolve this problem, but that is going to take a year. Nothing will be fixed by "next Friday...." as they keep saying.

I have had numerous people email me today saying that they can't get through to my phone, it doesn't even go to voicemail, nothing happens. I am based in the Sydney CBD, so service should be no issue. This is an ongoing issue. Most calls I get from people go straight to VM, my network never picks up calls. I can't wait to move off Vodafone.

constant drop outs, not being contactable. I thought my handset was causing issues, but no hearing other people with their issues. Whenever in the CBD in Melbourne, i loose reception and ability to receive call or make calls for up to 4-6 hrs per day.

Apart from constant call dropouts, no service dispalyed on the screen 20 times in a day.

I called Vodafone straight after work to report some missing texts and the recording says they are now offering customer service 24hrs a day. Great!

Then I get a '40 minute wait' message. I leave a message and they called me back 1.5hours later. I told them I was missing a large number of texts over the last 2 months. She said she would transfer me to the 'Technical Department'.

I then get a '20 minute wait message' which was *immediately followed by* another message saying, "Sorry we are closed for the day, please call again tomorrow." and I was hung up on. Wth happened to their 24 hr a day service?!??!

Really nice way to deal with a phone call - not.

Went to a Telstra store the very next day to look at new plans.

don't get alerts for voicemails until days after they are left, phone doesn't ring, but goes straight through to voicemail. NO reception in my house in the last 4 months - husband is with Telstra and has full coverage. Calls drop out, takes multiple tries to call someone. Constantly switching to and from airplane mode to get reception. LAME.

My phone won't load web pages, I have to disable 3G in order to make and recieve calls in the CBD without drop outs. When 3G, I have to turn my phone off to reset and receive text messages or update web pages......I can't connect to cellar data for no reason......and I get voicemail messages 2 days after they were left. Think that just about covers it all.....it's terrible how long this has been going on for

I get call drop off's every day.One minute I get 3G coverage and next minute It is GPRS or Edge. I think my phone got major issues with switching from one phone tower to other while driving. I have given up after talking to Vodaphone helpdesk. I do not even bother to call them anymore. I am looking to sign a contract with Telsra, It might be expesive but at least worth it.

I have always suffering from network problem at my home. most of the time it shows "no service" and most of the time "call dropped". Before switching me from 3 to vodafone, they have said the we have problem in 3 but in vodafone. So you shift on vodafone but vodafone has same story. My iPhone camera is freezed while taking photos or making videos, I have complained to vodafone, they said go to any vodafone store, I went to one of vodafone store. Representative there said you should update the software and it will be ok after that. But I have already updated two more versions but it has still same problem. Vodafone, please listen to the customers otherwise you will loose big clientele.

When you use your mobile as your ONLY phone, you expect that your one phone will be reliable. Pity I counted on Vodafail! Constantly drops out, even when standing in the CBD having a conversation. It's like there's a timer, and they cap your calls at 3 minutes. Every single call reliably drops out around that lovely 3 minute mark.

I got supplied a wireless modem from a Vodafone reseller which had one version of operating software as well as a software disk containing another software version You can imagine the pain when these two software versions starting fighting each other! Vodafone finally came to the party after a year of poor performance and constant emails and phone calls. I got disconnected so many times from the Vodafone call centre accidently off course!

That what i will be calling them from now on. Oh i forgot..i can't i just switched to Optus. bye vodaf.......k

I just got a bill for not returning my phone when I switched networks. Australia post refused to take the phone in the bag sent by Vodafail. Still trying to get through to customer no service.

HELP

I'm currently in the CBD and 4 out of 5 attempts at a call is not connecting. My last call connected but then dropped out in less than a minute. Not happy Jan

Nearly cost me a new relationship cause this guy thought I was ignoring his texts and I thought he was ignoring mine. Just turns out that they were being 'sent' and 'charged' to our accounts - yet never being delivered or seen again.

First of all - I myself is a telecomunication engineer working for one of the leading vendors. I called their helpdesk when I was trying to send SMS to Sweden but it did not work. But I could receive SMS from that same Swedish mobile. I asked the helpdesk guy about text message agreement between Vodafone and the Swedish operator Tele2. But the guy did not want to listen and kept saying I was using wrong number. I asked how come the same number works when I try from 3-mobile? He didnt answer and asked me to try his suggestion. And his suggestion was to add 0011 instead of + (when you dial overseas from Aus), country code, CITY CODE (which is only applicable for calling land lines) and then mobile number beginning with 0. So, the number for SMS should look like: 0011 46 03 071234567. Or just to explain how dumb that was I am giving example using Australian numbers - 0011 61 03 0411576891.

I told the guy that this would definitely not gonna work cause CITY code is not applicable in mobile number system. But the Indian guy got angry and he was so rude and said - "you first try what I tell you to try. who is the helpdesk? if you know how to do it, why did you call helpdesk? first try my recommendation, and if it does not work, call back again." and he hung up.

Of course it did not work and I called back the next day. Talked to an Australian girl this time and she agreed that what that Indian guy said was rubbish. But still she could not help to figure out why I cannot send SMS to Sweden but can receive.

Finally, after waiting for 3 months without a solution, and facing other issues like no coverage in my bed room, or underground car parks or even in safeway/coles, I decided to move to Telstra. Could be a little costly but their NextG got the best possible coverage.

So yeah - VERY POOR, RUDE, DUMB CUSTOMER SERVICE and VERY BAD RECEPTION.

On the weekend of 27/28 November I literally had NO Vodafail service for the entire weekend. At first I thought my new handset was faulty, so I charge up my old handset and put my SIM in. That didn't work so figured it was Vodafail.

Does Vodafail's "Lara" work on the weekend? No! The 24 hotline number was constantly engaged so I ended up ringing up the 24/7 business line - from my landline of course as my mobile didn't work at all. The woman told me she couldn't help, left me on hold for ages and then eventually I got a dead phone line and they'd hung up on me. Lovely.

My sister in WA got an apology text yesterday - I never got one and I'm in Sydney where many of the problems have been. Where is my apology?

I'm talking about customer service this time, and the endless phone queues and run around whenever you call them.

I tried to change my number to vodafone earlier this year (my employer was taking over my phone account) and the operation they said would take 'a few hours' took 6 days. I called them every day, was always kept on hold for over an hour, and was told every time that it would be resolved in a 'few hours'. I was hung up on several times - not on purpose, because I was being rude, but accidentally, because they didn't know how to use their hold/transfer functions. The first day I spoke to 4 different people just trying to get my number transfered, the first of whom was the worst informed customer service person I've ever worked with (I knew more them him).

And I suspect the whole thing too so long because they had me black marked because I got angry when they refused to refund my credit after I'd been on the phone to them for hours. They tried to claim it was my fault for calling the number from their store's website instead of the number for existing customers - even though I was a new customer and had never heard of either number.

Vodafone still continue to advertise to the public knowing that it can't deliver its services properly. ATTENTION DEPT OF FAIR TRADING AND ACCC

CAlls constantly dropping and losing reception in Randwick NSW where i live. Call customer service to be told that there is a 30 minute wait- Great. Problem is I am on a 24 month contract otherwise I would walk. Seems like a breach of contract on their behalf ie not providing a proper service

VODAFONE GET MORE STAFF AND FIRE LARA!!!!!!!!!!!!! What a pathetic service you offer

I cant even stay on line long enough to get to a real person. By the time "Lara" thanks me for calling vodafone my call drops out!

Goodbye voda!!!

Performance is just getting worse. For years I have used Vodafone in Brisbane, but the last few months, i constantly get drop outs, and even when my phone is next to me, I get missed calls & voice mail, when the phone has never rung. When i finally did get through to Vodafone I was told systems are working normally and I must be in a black spot or the iPhone is faulty. I'm not in a blackspot, and when I contacted Apple, for various reasons said it could NOT be the phone. So stuck using an unusable carrier that is impacting on my business.

SUCH POOR SERVICE AT HOME, I HAVE TO STAND STILL AT HOME AND HOPE TO STAY ON A CALL AND AS FOR MY 1.5GIG OF DATA USE WELL , AT HOME NOTHING AND AT WORK ITS OK, BUT STILL UNACCEPTABLE.
WORST OF ALL IS COMMUNICATING TO THEM THAT I A M PAYING FOR A SERVICE FROM THEM THAT I JUST DON'T GET. WHEN WILL IT END......

vodaphone is a big fail they need to give all there customers a free 29 dollar recharge

I am not able to make call from my mobile in my home, office or bus. My wife's phone (three) works very well at my home and office (took for testing). Friends call me on my landline saying that cannot connect me. no missed call, no message on my phone. I went to vodafone shop. Repiared the mobile , changed the sim. Same old thing. Completely hopeless vodafone.

My co-worker went to the Vodafone store in Rundle Mall, Adelaide and was told that there is "nothing wrong with our network". WTF?????

My vodafone gripes.... in no particular order...
Ordered new HTC Desire HD - tooks a few days and 4 phone calls to finally get it. Wasn't offered insurance for new phone at the time of upgrade, and since told that it can't be purchased after getting the phone. Calls dropping out. Constant searching for 3g and therefore draining my battery, have since turned off 3g and oh guess what... my battery has now lasted over 30 hours. Customer service is a complete joke... at least 60 mins wait whenever you want to speak to them. I live about 8kms from Sydney CBD, I would expect to have a better connection/reception and I am like everyone else on here disapointed to say the least with these issues, call fail, call cannot be connected, can't always get your balance from 1512 as its not avaiable and even when it is you never know when the balance was updated....and then of course you have to look at your balance and then take 10% (GST) off your remaining balance to figure out what you actually have left so that you don't go over your cap... or maybe this is a ploy to get you to go over it to make yet more money from you..suck it up vodafone, sort out the issues before too many more customers walk away!!!!

agree with Vic. can be in the office and get a voice message from minutes ago when phone has not been used.

Constant loss of service, constant lack of 3G bandwidth, delayed texts voice mails, you name it, Vodafails.

I was a 3g Wireless customer out of Narellan NSW, but that ceased a little over 12 months agao. Ands that was after 12 months of drop outs, no connections, numerous complaints and finally escalation to the Ombudsman !!! Their networks have been clogging up for years, it's not just a recent thing. Even when I was having issues they advised continually the the network was being upgraded. FInally I got out of my contract annd got a meaty refund for paying for a service that wasn't !!!! Good luck to all you guys having issues with the Voice Product.

I am on 3, but this uses Voda GSM coverage where there is no Three 3G coverage. At home I only have Voda GSM and it takes about 10 attempts before I can place a call. I was thinking it was my new shit phone!

In sept I decided to purchase a mobile broadband service - the unit was not available in store but the wrong product delivered attempts to activate failed after nearly 4 days of trying to contact vodafone went to a store and was told couldnot help, took me two weeks to sort out tyhe problem and I ended up with a mobile broadband and a prepaid phone plus a faulty number that would not activate after which everything was ok till recently when i started to get failed calls not even bothering to call vodafone

I was attracted by their advertisement and I signed up for a 24-months contract with a 3G and internet data. Vodafone didn't lived up to their advertised promises. I am experiencing frequent connection dropout or no 3G connection at all. I'm really very annoyed and wanted to get out but I'm stuck with them for 24 months. How I wish customers like us are protected by consumer authorities from these companies.

I thought it was just a freak thing but often go through periods where voice messages come day/s after been left or staff just don't get my sms's.

why doesn't anyone in your Indian call centre answer the phone or when they do they just read you a script and give you the run around...why doesn't your network provide the product that you sell us? Why Vodafail I mean Vodafone why why why???

I use my mobile for work as I work between the office and an external warehouse. At least once a day I suddenly receive a voicemail alert even though I have not been on the phone and the phone has not rang. I check my voicemail and sure enough, the office has called and left a message a minute or two earlier. Some of these calls that I have missed have been extremely urgent. But, must say that Vodafone still rates above Optus on my best telco ladder (but it's hard to rate worse that Optus really with the shit they put me through!)

I live in regional Australia (25km North of Bowral) in an area that is supposedly fully covered, I can safely say that this isn't true, I get reception when standing in the middle of my front lawn, and nowhere else. You want to use your phone indoors? HA! HA! No indoor phone usage for you!

I work in the CBD, and any time I try to make a call or access my 3G anywhere outside my building, it doesnt work! I constantly have to turn my phone onto airplane mode to get reception. My phone won't even move position on my desk and it will go from 3 bars to "searching" to nothing at all.

What's the point of having an iphone and paying for my $99 unlimited plan when most of the time - I DON'T GET TO USE IT.

I'm switiching to Telstra, because I'd rather pay the extra money and have a reliable service than be stuck with vodafail.

I live in the Inner West and Work in the Sutherland Shire. All day yesterday I could not use my phone to make calls. There were two others in my office that are with Vodafone who had the same problem. I was on the phone for 2hours most of this time I was on hold. However they would not release me from my contract, gave me 3 months free then I have 2 months left until I can cancel my contract. They are supposedly investigating my issue. I also find I have no service when I'm in the city of inner west at times even though there are NO service outages. Yesterday I'd had enough that I went and signed up with OPTUS - I will be leaving Vodafone as soon as possible.

I went with Vodafone because I liked the competitive rates. But the pay off for poor service is unacceptable. I live in Preston and regularly only have one bar of reception in my house, when my partner on Telstra has all bars. I get the no cellular message at least four times a day. But the most annoying things are the delayed messages - voicemail messages received a day or more after they were left. I use this phone for work, so that's completely unacceptable. I'm locked in for another year, so 12 months more of pain.

house was robbed-thought person still inside. even call to 000 kept failing and had to keep calling back! Had to convince them I was not making a prank call and that the phone reception was crap. Took four phone calls.

In Willoughby North, 4.13 Friday - no service at all. Whats the point of a credit - I couldnt get anywhere near my cap if I wanted to cos theres no bloody network!!

My phone wouldn't work in the suburb I live in so I would have to get in the car and drive for 10 minutes before I could get any reception. Great service when you are expecting a call! I had to keep getting in the car every half an hour to check if I had any missed calls.

Confused. This is all reverse marketing. Get a life

Vodafone lied to me about going on a plan and that would allow me to sms my friend in seoul. So i wnet on one of their thieving plans and I still could not sms my friend in Seoul. Howver, those pieces of trash Vodafone would not return me to my prepaid arrangment and since then have charged me thousands of dollares more. I am keen to join any action against Vodathief - cheers

How are you supposed to contact customer service when the hold time is longer than an hour, but the crap Vodafail network is only capable of holding a call for less than 2 minutes before it drops out.

I changed to Telstra and Vodafail told me I had to pay the full contract amount out since I did not contact them to tell them about the problem. WTF do you want me to do Vodafail?

Still - the pain of paying out the contract is nothing when compared to the joy of not being on their SHIT network anymore!

JUST TO TRY AND HAVE A 5 MINUTE CONVERSATION, IT CAN TAKE ME 10 CALLS!!! CALLS CONSISTANTLY DROPPING OUT! GET IT TOGETHER VODAPHONE!!!

From the beginning anything that could go wrong has gone wrong with my vodafone experience. Transferring over from 3 (and by the way they are the same company now) my phone number disappeared into the ether for 5 days and I had no connection... Spent a couple of days on the phone to various people in Mumbai and got nowhere. Thank god I have a friend who works at Vodafone, I forwarded the issue to her and someone ported the number ported over as a favour... Then next, of course the internet connection didn't work either... another 2 days of calls to Mumbai... nothing... they are so painful.. spend 2 hours on the phone "i'll just transfer you to someone sir then...." beep beep beep (disconnection. go back to beginning). Similarly the only way I got it sorted out was to ask my friend again to call in some favours at Vodafone. Which takes me up to today.. Of course the MMS facility doesn't work either on my phone... I just can't muster the strength to call the centres again to go through the pain. I've been into the shop to ask them and they can't fix it. In a way I have resigned myself to the fact that I won't have MMS. In summary this company really needs to get its act together or they will go under.

Loving the media storm about a completely overblown issue! Talk about Telstra driven agenda - this is shock marketing at its best, dont market yourself, destroy your competitor - all because infinite plans make a mockery of the other telco plans (mobiel and fixed). Dont believe half of what you read and none of what you hear. Fail site Fail. Sucked in.

Our company had noticed this since early this year. Bought it to the attention of our account manager, emails, reports etc etc. In denial, met up with the Vodafone Dealer Owner who we went through, told us that to get out of contract in March 2011, had to pay $2k. Don't think we will be paying the $2k, I think we can call it compensation. We even got Telstra sims, as an emergency backup.

I work in the middle of Sydney and 80% of my calls are dropped, not connected or have no audio. I can not use data at all. This has happenned for the last 3-4 months. I am stuck in a plan for 6 more months. Seriously sucks.

Vodaf&%^%gfone!! Poor service and reception pretty much all over sydney, from mobile phones to 3g data. The data plans are expensive. The install software for the 3g cards was abismal, one couldn't uninstall it from ones machine.
I found trying to navigate the super crap lara system to complain about being over charged or to cancel my contract was extremely bothersome as most times I couldnt get through and when i did i got cut off for holding on to long because i wasn't speaking to the right person. Have since moved on to another network happily.

I want out of my contract because when talking to someone my service drops out ever 2 mins i end up calling the person back at least 3-5 times per conversation or having to sms that person in order to get a conversation through. Even SMS' take a 5-10 mins to process. this has been happening for 3 months. My sister is also on a vodafone customer, she has been waiting for 3 months for someone to come to her place to see how there is no service available for her, where her husband is with Telstra and has full reception. Makes no sense to us both and we keep getting the run around.

3G sucks!!! what's the point of offering "included" date if it cant be used. its been going on for months not weeks. Now other carriers are cashing in with Virgin Mobile running VODAFAIL adds!!