26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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9963 Someone from ACT thinks vodafone is 100% fail at 2 Jan 2011 03:38:20 PM
random drop outs in inner city areas
slow or no internet
constant call fails, most calls have to be made 2-3 times to get through
ridiculously high bills - why am i paying more for vodafone to vodafone calls than to other networks?
ridiculously high national call rates
major lag in credit balance enquiries - sometimes off by $50 or more
no reception at parklife festival in melbourne
no reception at falls festival in lorne

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9961 Someone from NSW thinks vodafone is coverage has stopped at 2 Jan 2011 03:38:08 PM
I took prepaid vodafone as I live inland from Batemasn Bay and Vodafone was the only company from which I could get a signal.. This service has now stopped for some reason and my 2 Vodafone sim cards are worthless from home. Telstra and Optus now both cover the area. I Need coverage as it is a bush area and I need coverage for emergencies.

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9960 Someone from SA thinks vodafone is very at 2 Jan 2011 03:36:11 PM
I will never ever recommend Vodaphone to my friends or family.....I TRY to run a business from home with constant drop outs and poor or no reception.

I fully support the class action that is being taken against Vodaphone.

All i want is the service that i have paid for.
2 Jan 2011 04:47:36 PM: thats all I want as well as compensation for the losses I incurred due to failure!

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9959 Someone from NSW thinks vodafone is 90% at 2 Jan 2011 03:33:29 PM
What a joke.... Not only do I get no internet connection for up to 5 days at a time, It took the network 2 months to sort out my voice mail alone... This is a work phone so im stuck with this crap, speaking of work i cant even make a phone call at times in one... meaning it takes me 6 goes to have a 30 second conversation to my work place.... OMG!!! so annoying, I will never go VodaFail again.... and not to mention my bill trippled from changing from 3 to voda, as advised.... even more of a joke... Jo!

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9958 Someone from TAS thinks vodafone is 20% at 2 Jan 2011 03:31:57 PM
Seems that the month has been shoretened on month-by-month mobile plans. I have 20 months with VF and the billing/payment date has moved forward by about a week.

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9957 Someone from QLD thinks vodafone is NOT HAPPY JAN at 2 Jan 2011 03:31:48 PM
services what bloody services....I travel a lot, I was using wireless broadband with Vodafone. I have sat on a roof of a house to get 2 bars just out of Bowen,this was the last time I used my account. Enough is enough at that point I have not paid any more on my account. Tried to use it at queens park in Mackay. This is in the CBD of Mackay. still not one bar. When I am in south east Queensland. At blacksoil, I have to drive 10mins down the hyway. Sit on the side of the road to get 3 bars. If i drive more than 3 mins from most CBD's it's not worth trying to use the net at all.if your east or west by 6min's out side of Ipswich, save the stress and give up. It well not happen. I lose out on my time money ect. The stress of having to use such a lousy services. Makes me look incompetent. This has done my business no good or my self esteem any good. I have in the pass tried to work with Vodafone. to work this out. But get the ok cheek every time. Nothing has fixed it. No I well not pay my contract out with them. To use the services has put my life in to danger, trying to get a few bars to send out jobs and emails. I am not happy JAN

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9956 Someone from QLD thinks vodafone is epic at 2 Jan 2011 03:30:19 PM
- as a 16 year old girl needing all the money she can get, not receiving a call on new years day to do 3 extra hours work at double time and a half is very aggravating.
- message block up, having to turn my phone off then back on to receive several messages that have been sent to me throughout the day.
- no reception in an area that says is covered on the coverage map
-internet connection is slow at times.
-calls automatically being diverted to voicemail, all the time !!!!

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9955 Someone from SA thinks vodafone is 100% fail. at 2 Jan 2011 03:23:48 PM
i am in a 24 months contract which ends in November/December this year. a have another whole year of this.

so my problem is with recieving phone calls. my phone won't ring but it will come up as a missed call. my recieved calls appear on the screen as missed calls. i don't even recieve half of my phone calls and half the time it will drop out or the phone call will just end. and only recently i cannot even call the person back.

also the internet is so pathetic, it takes minutes to load, and only sometimes will it load to an actual page instead of a blank one. plus it always drops out and closes for no reason.

ohh and on new years my phone reception was on and off all night which is very dissapointing.

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9954 Someone from SA thinks vodafone is it ruined my NYE plans!!!! at 2 Jan 2011 03:19:35 PM
I have been a 3 customer for a long time now, and just recently noticed three has been taken over by Vodafail. Like many of other customers i had no problems until just recently.
2 days before NYE I had sent out lots of messages trying to confirm last minute details of NYE plans with close friends and family. Including some family from the UK which are in town for a short while. For those 2 days i was so confused on why i hadnt heard back from anyone. Me and my partner thought we must have been really bad or lame party animals and know one wanted to spend NYE with us. I even tried ringing them and I couldn't get through! So me and my husband stayed home for NYE which was very unusual for us. At 10PM NYE I had received 17 messages/voicemail messages with in 2 mins from the last 48hours. All asking what our plans were for NYE ...and where to meet certain people! So THANKYOU for ruining our NYE 2010 plans..what a way to bring in the new Year!!! I am still very ANGRY, and so is my family and friends. Thankyou for ruining it for everyone!
2 Jan 2011 09:47:08 PM: 3 and Voda are still separate networks, and it was a merge, no one bought anyone.
4 Jan 2011 04:23:54 PM: okay yeah thanks...i didnt really know what was going on. Was just trying to explain it the best i could!

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9953 Someone from QLD thinks vodafone is at 2 Jan 2011 03:18:30 PM
I just wanted a provider who would give me talk and text to most countries in Africa but all i was told by VF was that i had talk and text anywhere. I would not have signed up for a two year contract if i had know that i cant talk and text to some countries in Africa. Why couldn't they have told me there is limited countries i can call or text?

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9952 Someone from ACT thinks vodafone is VERY at 2 Jan 2011 03:17:32 PM





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9951 Someone from NSW thinks vodafone is Line drops, bad reception, no internet connection jan 1st and slow connection every night at 2 Jan 2011 03:11:42 PM
Calls drop continuously on Victoria rd
My Internet connection is always very slow at night
Don't receive txt messages or receive them 1 day later
Don't receive voicemail messages or if I receive them is always few hrs late
I'm sick of calling the call centre and wait on the line for hrs without having my issue solved

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9950 Someone from VIC thinks vodafone is Naive at 2 Jan 2011 03:09:54 PM
I won't repeat my own horror stories - its been done by another 9,949 users; i won't, however, forget the time I tried to call my VF mobile to test the audio conf in a business meeting only for it to hit voicemail. fail. made VF look bad. made me look bad for choosing VF. i had 5 bars reception. i was in the CBD. i couldn't believe it...

VF only has itself to blame for its current predicament. Its not the fault of the india call centre or some ops manager in the XYZ office. the current issues are a direct consequences of decisions approved by the highest levels of VHA management - CEO and directors included. It is a story of greed gone too far.

The mobile telephony business has very high fixed costs (network construction, fixed headcount) but low variable costs (each new customer costs VHA virtually nothing except for initial acquisition costs & handset subsidy). Every new customer is pure profit from a network perspective. But there is a limit; at some point, the network becomes saturated and substantial new investment is required.

What VF did...was to misprice their offering. In the pursuit of profit, they tried to play a market share game by discounting. infinity plans for $45 w/ more data than most would need. fail. this is business 101. one can play this game if they have lots of surplus capacity but VF clearly don't. Same trap as optus in 2008 as pointed out in delimiter. VF, don't blame smartphones. blame yourself for offering every person and their dog 2GB, 4GB or unlimited data. if its costs 100s of millions to expand the network - than maybe you're mispriced??

They say you get what you pay for. I think it may be ok for VF to deliver medicore voice/data quality given the pricing. But when no voice/data is actually delivered, than no pricing is appropriate......

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9949 Someone from QLD thinks vodafone is no coverage in large areas at 2 Jan 2011 02:47:30 PM
My phone stops working as soon as you walk inside some buildings, or when I drive about 6kms south of town down Goodwood road. I also loss coverage in some northern suburbs of Bundaberg, eg;Tanitha & Fairymead. There are large sections of the Bruce Highway between the tons of Mackay and Townsville where there in no coverage.

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9948 Someone from VIC thinks vodafone is always at 2 Jan 2011 02:42:29 PM
i have a mobile broadband contract with vodaphone. i travel alot for work and need a reliable service. i NEVER have more than 2 bars of service and it drops in and out all the time. i called vodaphone and all they did is check my connection speed... i need a better service but haven't contacted vodaphone again as got nowhere last time... where do i go to get help or compensation? its a 2 year contract that ends in august 2011.. if i look up there service map i should have excellent service every where.

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9947 Someone from NSW thinks vodafone is completely at 2 Jan 2011 02:37:59 PM
Regularly not getting messages. On hold for ages with customer service. Today my son sent me a msg @ 10 am to let me know what time to pick him up from work and I still havent got it (its now 4.30pm). I was expecting it so I ended up driving back and finding him instead. He showed me the msg he had sent.

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9946 Someone from WA thinks vodafone is at 2 Jan 2011 02:28:17 PM
- call failure, calls dropping out
- text messages delayed by a day
- internet slow & unavailable "cellular data network not found ..."
- apology text messages from Vodafone at 4am my time!!
- 107.36 min phonecall (from a landline) to Vodafone trying to find out what i can do/resolve the issue
- couldn't find my street address in the system (spelt it for the 4th time & then asked where the guy was based ..... BOMBAY of course)
- put thru to BILLING, then GENERAL, then TECHNICAL - no issues in my area, apparently my "sim card" might need replacing .....
- they're going to "escalate" the issue for me - tomorrow - because the development system they use to do this is down
- going to call me at 10am tomorrow to confirm a reference for the "escalation" ....... i asked them to take into account i was on the west coast & not to call/message me in the middle of the night
- basically i'm not stoked on being charged for something i'm not receiving & am going to do what i need to get out of Vodafone
- unfortunate because i'm not a fan of the other providers but Vodafone are not leaving me with any other option
2 Jan 2011 03:14:51 PM: That is a lot of problems, hopefully vodafone sorts them out!

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9945 Someone from WA thinks vodafone is Disgracefull at 2 Jan 2011 02:26:36 PM
Dropped calls, Rubbish reception, voicemail takes days to come through, and im trying to run a service company!!!! hours on the phone trying to connect with customer support ( what a joke ) cant understand call centre staff, Vodafone suck big time and I will also be looking to be released from my contract, if I pay $85.00 per month I expect to be able to you the bloody phone, Vodafone you are a disgrace

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9944 Someone from NSW thinks vodafone is no service on sth coast at 2 Jan 2011 02:17:25 PM
I moved to Vodafone because the vodafone online coverage maps showed network coverage in the residential area of Depot Beach NSW (near Batemans Bay). Well the maps are no where near accurate. We have zero service on 3 phones, in fact I have to drive 2 klms up the hill before I can make a phone call... false advertising is my complaint!

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9943 Someone from NSW thinks vodafone is all the time at 2 Jan 2011 02:12:46 PM
My internet keeps droping out all the time.
The technicians have had me on the mobile for an hour and a half.
Treating me like an idiot.
Going through the steps with me, then basically not blaming that vodafone is to blame for it.
2nd incident, the techician blamed my computer, as i already knew it was the internet from previous experience.
Ive had so much problem with vodafone internet.
As my contract finishes this month.
Im gladly going to another provider, 'cause of the company failing to do what they are signed up to do.
Provide customers with the internet.
I have never been so disgusted in the way that ive been treated.
Ive been paying or no internet for at least 6 months.
Every time at the moment i try to download the internet cuts out.
The same old problem.
I really hope you (Vodafone) fix the problem.
As uve just lost a valued customer.

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9942 Someone from VIC thinks vodafone is annoying! at 2 Jan 2011 02:06:14 PM
Gone to the country for a holiday and my sisters who are with Optus and Three get reception, her boyfriend who is with Telstra also gets reception, everyone except me who is with vodafone... not happy
2 Jan 2011 02:11:12 PM: Currently 3 use partially use the Telstra network, that will change soon due to the merger with Vodafone, so one of your sisters may be without coverage shortly.

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9941 Someone from NSW thinks vodafone is Extremely fail!! at 2 Jan 2011 01:56:34 PM
Live in Quakers hill (during weekends) and orange (during weekdays) ... The signals are pathetic and rarely works when I need it ... I have got an iPhone on 24 month plan and am stuck with this thing .. Switched over to voda from opts and was specifically told that there won't b any network problems!! Lies!!!

3G never works in orange so the mobile data in my cap can't b used proerly!!

I want to get out of the contract of the vodafail can't provide the service!!!
2 Jan 2011 02:02:51 PM: Check out the 'how to complain' link at the top of this page. It gives you a brief description of what you need to do, if Vodafone are unable to assist you out of your contract (penalty free), make sure you contact the TIO.

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9940 Someone from VIC thinks vodafone is maximum at 2 Jan 2011 01:55:55 PM
well I cant rec, answer, text, call nor use my new iphone as originally intended as a phone, its now a carefully placed paper weight. I miss calls, dont get messages I can go from 1 bar of service to none fofr prolonged periods then all of a sudden i can send one text and its gone again... I HATE you vodafail...wished I have NEVER signed on with you.

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9939 Someone from VIC thinks vodafone is completely. at 2 Jan 2011 01:47:51 PM
I have been fighting with vodafone since October 18th, 2010. they charged me twice ($49 pre-paid) and are denying to have done it, despite my bank records proving otherwise.

Since then I have been emailing back and forth, as actually speaking to someone on the phone proved close to impossible.
I recieved an email stating that since they had not had a responce from me within the past 162 (approx) hours and they will be closing the "case" and marking it as "solved".
To which I wrote back CLEARLY stating that this was not solved and that I had been too busy to deal with the issue at that exact time. Bully tactics.

As this is the second time this has happened, I have left them for optus.

I am frustrated to say the least and just want the whole matter sorted as soon as possible.
The whole thing has been rediculous.
2 Jan 2011 01:50:21 PM: be carefull I went through similar, there argument was that if you recharge a second time, all other credits are forfited

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9938 Someone from NSW thinks vodafone is Making me an angry person at 2 Jan 2011 01:39:48 PM
I have been with vodafone on the same number for 15 years.
High volume business user- Approx $1000 per month- OS calls mostly
They are just a disgrace.
Continual drop outs. OPtus email adresses dont send or receive.
Voicemail recieved sometimes up to 24 hours after message is left
Have been trying to resolve for months.
100's of hours on hold to call centre in INdia.
Have made so many complaints.
Thretened to sue them last week. They told me that they are coonducting a review and if they can not fix problem they will release me from my contract.
This is the next Ansett! This business must go under- It is just not right
2 Jan 2011 01:55:44 PM: I dont think they will go under, especially at the rate they are signing up new customers, besides the less competition, the worse for us consumers. I think they will entangle themselves out of this pickle, just a question of how and when. Staff in store today more open about the issues, and apparently although there are alot of us disgruntled customers, there are even more loyal customers unnaffected or maybe they just dont know any better

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9937 Someone from SA thinks vodafone is internet keeps cutting out at 2 Jan 2011 01:33:58 PM
i have been with thme since i got my first phone in 2002 i have never had a problem till a few months ago when i bought my wireless internet dongle. i have had it over a year but in the recent months it keeps cutting out saying that the page cant load. I used to sit in my room surfing the internet now the only place i can get connection in in our dinning room.

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9936 Someone from QLD thinks vodafone is absolute rubbish reception at 2 Jan 2011 01:32:16 PM
reception is usually minimal or non existant. Phone drop outs all the time. long waits to talk to customer service. lose lara its too impersonal. Been with vodafone for 8 years , never used to have these problems. Have had enough switching to Optus, as one of my sons seems to have no problems on it.
Definately VODAFAIL

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9935 Someone from WA thinks vodafone is reception fail at 2 Jan 2011 01:26:03 PM
Reception in my area is very good when I first joined vodafone, I was with them for years before up untill it went wrong. However in the past 2-3 months reception just dropped, I can send messages, but my daughter, who is also on vodafone can't receive them unless she turns off the phone and turns it back on again. my phone has access to the internet but I don't get any reception, not a thing. Stupid vodafone. And even for bad service, i still have to pay a sky high bill, and I barely even use my phone.
2 Jan 2011 02:01:21 PM: heaps of people are commenting on the fact that problems either started or got worse over last 2 or 3 months, lets just hope impending class action may be enough to get them to adress the problems. but lets face it Telstra have the lions share therefore biggest bullies, Optus second biggest bullies although definitely still bullies, and vodafone try but lately they stuffed things up
2 Jan 2011 02:08:25 PM: My choice in mobile networks is not made up by which company has the biggest bullies, it is made by deciding who has the best coverage and performance. With that in mind, Telstra's NextG network wins hands down, followed by Optus, and lastly Vodafone/3.
2 Jan 2011 09:40:11 PM: are you thick? Telstra has the lions share i.e best coverage, followed by optus then voda...
Hey numbnuts, the fact telstra have the best coverage is the reason they get away with being bullies, optusnext best coverage, next biggest bullies

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9934 Someone from NSW thinks vodafone is Extremely bad at 2 Jan 2011 01:19:46 PM
Awaiting response regarding coverage and reception issues. Promised 3 day turn around. Has been 10 days without reply!
2 Jan 2011 02:03:16 PM: Thats an unnacceptably long time to have to wait to be told to take out sim, wait and then put sim back in!!!

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9933 Someone from VIC thinks vodafone is fail at 2 Jan 2011 01:13:53 PM
i cant receive call while my fone in my pocket. sometime trying to call oversea is just impossible.
2 Jan 2011 02:06:12 PM: I cant make call while my fone in my pocket. sometime trying to call neighbour is just impossible. Should we swap fone?

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9932 Someone from NSW thinks vodafone is Bad bad service at 2 Jan 2011 01:12:01 PM
6 Jan 2011 01:49:50 AM: Not possible- she is a zombie, one of the talking dead, and she is employed by Voodoofone.
7 Jan 2011 12:08:34 PM: No longer required - I hear Lara was in a Bingle...

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9931 Someone from VIC thinks vodafone is Very high at 2 Jan 2011 01:10:29 PM
Recieved a new phone was unable to use my 3g.called up vodafone 3 times absolutely no help went into my local vodafone store did a simple sim change and it works... So what am I to pay for the 3 weeks that I was unable to use my full vodafone service? What a joke!

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9930 Someone from SA thinks vodafone is MASSIVE Fail at 2 Jan 2011 12:59:42 PM
I live approx 20km from a major town and can not get reception on either mine or my partners phone. We lived in the city when we took on the 24 month contracts, and even though they can not provide us with the service we require, we can not cancel our contract with out large penalties.
We recently went to the city for a holiday and stayed at a friends house. And surprise! No reception. Their only issue is that they live in a slight valley. In this day and age, how hard is it to provide decent coverage???!!!
2 Jan 2011 01:03:21 PM: Its bloody hard without infrastructure and enough engineers

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9929 Someone from QLD thinks vodafone is hopeless wireless coverage at 2 Jan 2011 12:55:14 PM
Contacted Vodaphone and complained about poor coverage = we only hve access if we go outside the house to the end of the garden! They asked me to follow some of their instructions by phone - in the end suggested that maybe the wireless modem was not functioning properly = went to the local vodaphone shop and purchased another - absolutly no difference! Last phone call to vodaphone - they offered us 3 free months for internet (we alos have 2 mobile phones which are average for coverage, at best). Have tried to call back to get the 3 free months but do noyt have the patience to sit on the line for another 45 minutes.
Surely if you get lousy coverage you should be able to cancel your plan without penalty! Can't wait for the end of the plan in 11 months.
2 Jan 2011 01:15:46 PM: completely agree - i am in Townsville - largest city north of brisbane - live in the centre and can see the communications tower! Hopeless wireless coverage and poor customer service - always promising that it will be better "in a few months". Give us the money back Vodafail! Any other business refunds a citomer's money of the product is faulty! And Vodaphone Wireless is Faulty!
2 Jan 2011 01:26:57 PM: Hey - i'm from townsville too - Annandale - the second largest suburb and close to all the towers! Why don't Vodaphone just start being honest and telling the truth about if and when wireless coverage will ever improve.

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9928 Someone from NSW thinks vodafone is EPIC FAIL !!!! at 2 Jan 2011 12:34:18 PM

I'm really sick of not being able to make calls when ever I want. If I see "Call Failed" come up on my screen again I think I'm going to scream. Their technical department has advised me that by turning my 3G enable to off then restarting my phone, I should be able to make calls. BUT I have to do this every 3-5 HOURS!!!
I pay for good service, and should now be free to move to another carrier free of charge because of your pathetic service.
My first call the "customer care" line was 1hr 25mins before i got to speak with someone, and was greeted with "we'll call you back". You could try to call me back, but your service is so pathetic it went straight through to my voicemail, where I was told to call the customer care line on 1555. Great! Another 30mins on hold FROM MY GIRLFRIEND's phone because your reception is too unreliable.
Your customer care guys all sound like politicians, always dancing around the truth.
I feel sorry for them, having to listen to sooo many angry ripped off customers.
Gimme a break, and a refund.


2 Jan 2011 12:49:35 PM: No no no,you need to take sim out and re insert. This (aparently)fixes everything and compensates for the lack of infrastructure and shortage of competant engineers.

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9927 Someone from ACT thinks vodafone is Shithouse at 2 Jan 2011 12:28:20 PM
Useless. How can we accept this service

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9926 Someone from NSW thinks vodafone is Epic Fail at 2 Jan 2011 12:26:56 PM
Matt from Penshurst, NSW. Im so sick of the crap service from vodafone, reception is so bad at my house i need to go to the backyard to make a phone call without the call dropping out, i rely on txt messages to recieve my roster for the week which sometimes doesnt come till 2 days later and i need to be contacted at a moments notice for any last minute changes or reports which usually go to my voicemail and that doesnt even notify me till the next day when its too late!!, im on the $99 cap + insurance, i didnt pay all this money to recieve my roster late or to be uncontactable due to crap service, i have 2 gig of data with my plan and half the time i cant use it because it wont connect. I tried to check my account balance by txt as i usually do and most of the time it tells me "This service is currently unavailable, please call 1512 at a later stage" im over it!! if this continues, and they want me to pay my bill then they can TRY and call me, because i guarentee you all they will get is "This person is currently unavaible right now, please call at a later stage"
2 Jan 2011 12:54:44 PM: be careful, dont not pay your bill out of frustration. Sort something out with tio if you brek contract, otherwise they will send debt collectors after you and ruin your credit rating

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9925 Someone from NSW thinks vodafone is Extreme Fail at 2 Jan 2011 12:12:45 PM
At Hornsby the other day I had full service (alot of good that is) but I could not make a call recieve a call send a text receive a text or use data.
When I would try to make a call it would come up as connection error. This lasted all day. This was not a phone issue as three people I was with had the same issue with vodafone. We all had different types/brands of phone + 1 i-pad all with the same issue.
The next day same issue so I went to Hornsby Vodafone shop and they said they had about a dozen people come in with the same problem.
Other than that constant drop outs not able to get signal back.
And like most people I have lost money out of this.
I am trying to get my contract cancelled but they are trying to avoid doing that even though they are the ones breaching contract, I wonder how understanding they would be if it I was I breaching contract. I have spoken to TIO and they are on it to.

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9924 Someone from NSW thinks vodafone is amazingly poor at 2 Jan 2011 12:11:28 PM
Vodafone is a global telco with all the resources in the world to properly supply a well working service. And to be honest for the last 3-4 months it has been nothing but complete utter failure. If I was sitting on the board of that company i would be ashamed with the poor product they supplying to its customers. I mean how the difficult can it be??? Just because of the fact that they acquired Three (which is also a fucking lame excuse of a network) they now running both 3 and Vodafone customers on the same network which obviously doesn't work to the sheer volume of traffic. It's not rocket science... If you are public transport company and decide to buy another rail network you don't simply bloody don't abandon the old one and have all passengers using only one system. Of course there will be congestions, failures and shiploads unhappy commuters. My grandma would have done a better job.
Seriously I hope there will be a massive class action on this stuff up and a public debate on how a Telco conduct their poor business decisions. Go fuck yourself vodfail.

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9923 Someone from VIC thinks vodafone is Quite badly at 2 Jan 2011 12:08:38 PM
I'm a contractor who works one day pre week at a desk in a building in the city. I cannot receive mobile phone coverage while sitting at my desk for this one day per week. All other workers around me (ie those not with Vodaphone)receive mobile phone coverage. This means I cannot receive or make phone calls for around 20% of my working week which is a significant impost. Stuck on a 2 yr contract.

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9922 Someone from NSW thinks vodafone is failing to new heights at 2 Jan 2011 12:07:07 PM
Ahhhhhhhh..... vodafone are failing to new heights for me....... phone battery died on new years eve, i place it on the charger last night, turned it on this morning and nnnnnooooooooooooo reception!!! no even 1 bloody bar. I traveled down the North Shore train line today... and surprise, surprise. No reception. Anywhere!! 1 1/2 hours on the phone to them... "We'll check network coverage in your area" - all good... Then hell is going wrong... But on the plus side, after i'd expressed my displeasure with there service i was told that after the investigation is complete (and they better not come back and say its a problem on my end) i would be able to get out of my contract without paying a cent... Now the next test will be whether they actually allow me too once they own up their problems...

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9921 Someone from NSW thinks vodafone is Slow internet and calls drop off at 2 Jan 2011 12:03:31 PM
I guess like many, I was not happy with Optus so I switched one of our business mobiles to Vodafone to find their service is even worse. Getting on the internet is slower than basic dial up, calls drop off, and get a message "No service available" In fact it's so frustrating I don't think I will move the rest of the business to Vodafone. If there is a class action why not against all Telco companies in Australia - Telstra, Optus & Vodafone because they are all tarred with the same brush and Government is too gutless to hold them accountable.

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9920 Someone from VIC thinks vodafone is Fail at 2 Jan 2011 11:52:57 AM
I signed up to a Vodafone mobile and USB modem more than 2 years ago while living in Melbournes southeast suburbs and Toorak close to the CBD...service in these areas is good. I now live in Briar Hill (post code 3088) between Greensborough and Eltham. Vodafone signal strength is very low, only 1 bar on 3G and 2G services. I cannot even send small emails through my USB modem internet service. I complained to Vodafone on numerous occasions. Each time tthey said Briar Hill has full 3G coverage, they eventually send technicicans to check the signal in my area and rang me back to say all is fine. I continued to call Vodafone customer service and was finally told Vodafone could not guarantee full coverage and service because I had moved address...but hang on its a "mobile" service. The service should be the same regardless of your location within Melbourne city boundaries and they never told me that when I took out the contract.

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9919 Someone from NSW thinks vodafone is massive fail at 2 Jan 2011 11:40:20 AM
Zero reception in the Sutherland Shire district. Why bother insuring your phone when they dont replace it? Constant billing errors

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9918 Someone from VIC thinks vodafone is Hi i'm Lara, welcome to vodafail... Where we pride ourselves on treating you like sh*t and taking your money for it. at 2 Jan 2011 11:36:49 AM
Okay.. where do i start. Been with Vodafail for just under one year. Got myself $110 + Insurance unlimited cap on a Blackberry Bold 9000 for business use. Being a Mortgage Broker, my phone is is critical to my livelihood. Now i had cut outs during calls to clients, receiving important emails/messages days late and to top that the blackberry went crazy after a month and the shut down and never turned on...GREAT !!!

Sent the phone to vodafone repair.3 MONTHS later,Blackberry is back... two months later...Phone goes Faulty. Found out from Vodafone that they never repaired the phone and gave me a new Blackberry. 3 Months for a new phone and it's FAULTY too.

Then Moved to Nokia N97 Mini...Same deal. Same Excuse "We acquired 3 and undergoing tower upgrades to better our services" BULLSHIT !!!
2 Months later...Oh Great.... Another Faulty Phone.
Spoke to the head KINGPIN(So they say)Robert from loyalty team. Let's just say i kept him up that night.. CRYING.

One month later got my third phone Nokia X6 seemed like this was the one, was i wrong. I was barely able to make calls from the CBD. Shortly after i dropped my phone and cracked the screen. Got in touch with the Vodafail Insurance.

I was told in the store where i brought my phone that if i made a claim i could upgrade to the phone of my choice. Insurance said i was covered for $1,200.00 but they can't give me the iphone 4.
Why is the iphone worth more the that?
NO... but we can only give you the same phone (Nokia X6)... Plus it's going to cost you $150.00 excess.


2 Jan 2011 05:40:07 PM: upto $1200 if it was lost or stolen in this cause it wasn't, $150 excess for repairing your phone outside your warranty, read your insurance brochure it explains it all
2 Jan 2011 09:10:08 PM: "Let's just say i kept him up that night.. CRYING. "... Wow... you took pride in making another person cry? You sure sound like the bigger man. As for your insurance complaint, I've had to make an insurance claim myself once. The book clearly explains an excess on insurable claims and c'mon mate why should you upgrade to a newer phone when your claiming for a phone of lesser value? This is all in the T&C's and is just common sense. It's like insuring a Ford Focus for $70,000 and then making a claim for a new BMW because 'you paid for $70,000 as your claimable option'.
3 Jan 2011 04:27:50 PM: He didn't cry.. i just said it like that. In the end of the day they don't own up to any mistakes they make and that is wrong. I've called them almost 3 times a week and not once have i had a sorry. Also if you spoke to this Robert guy, you would know how much of a rude prick he is. Did he forget i'm the unhappy customer?

As for the insurance... i know that now because they explained it to me over the phone BUT as i stated i was told otherwise. I'm sorry that i put my trust in people... i guess.

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9916 Someone from VIC thinks vodafone is Network access fail at 2 Jan 2011 11:16:21 AM
Never enough coverage for basic websites to load... In geelong victorias 2nd largest city... Fail.
Not having any coverage for three days solid and being told it is a sim card issue repeatedly. Then both phone start working suddenly... Fail.
Having to use wifi just to load this site... Fail

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9915 Someone from NSW thinks vodafone is the worst at 2 Jan 2011 11:06:59 AM
I went on holidays to a coastal town and had no reception, all other networks got reception except for Vodafone!

Not only did they have poor reception in this area but also in Newcastle where I live, my reception can go from being full to none in a matter of meters, I have never had any problems with other companies and I'm definitely never going with Vodafone again! My service dropped out for 2 days one time. Sometimes I have to turn my phone on and off as reception just disappears!

I rang to complain to Vodafone about an abnormally large bill and had to be called back because the lady I was speaking to I could not understand at all! She had no idea what my issue was even tho I explained it in several different ways! Finally a man called me back and told me I would not have to pay my large bill as I was told the wrong information when I signed the contract (I was told I would get $450 credit when I only received $300 ish)

By far the worst company in Australia
2 Jan 2011 12:00:16 PM: They called you back?

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9914 Someone from VIC thinks vodafone is disaster at 2 Jan 2011 10:55:06 AM
croydon south,internet signal tells me ,very good ,guess what nothing happens can not open any pages this goes for hours. mobile phone,no calls in no calls out.have we got a federal communications minister,I think his name is conroy,another one of these blood sucking parasites,problem on the payola from vodafail

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9912 Someone from NSW thinks vodafone is at 2 Jan 2011 10:54:34 AM

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9911 Someone from NSW thinks vodafone is hopless at 2 Jan 2011 10:54:19 AM
ive been trying to call from 2230 but i cant get a line... i cant even call there 1555 number to complain! Now i have to be inconvenienced and drive to another cell to try and get a line. How pathetic is this.

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9910 Someone from SA thinks vodafone is Extreme fail at 2 Jan 2011 10:28:32 AM
Signal is fine, but the 3G throughput is so pathetic that it is really quite useless to me! What's the point of offering a mobile data service that is so slow that is takes 5 minutes to open a simple web page?

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9909 Someone from NSW thinks vodafone is Rank at 2 Jan 2011 10:26:06 AM
I tried unlocking my vodafone and that wouldn't work. I have no reception where they said I would have some. I rang them to question about it, I was on hold for 50 minutes and then put on the phone to someone who dosn't speak english. and couldn't understand me because I speak english.

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9908 Someone from NSW thinks vodafone is Always searching but never finding! at 2 Jan 2011 10:23:48 AM
Signal used to be 3 bars, no problem, but over last 2 months signal is barely 1 bar and mostly 'searching' I live in North West Sydney

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9907 Someone from NSW thinks vodafone is Failed Miserably at 2 Jan 2011 10:23:36 AM
At first my phone (Sony Ericsson C905 Cyber-shot) was playing up so I took it back to Vodafone to get fixed, A MONTH later I got it back on to find I have no reception where I usually had some. I tried unlocking the phone on the vodafone website , I was having trouble with the imei code, so I sent them a message to ask for help, and had no reply for days. then found out they put the wrong imei code on the box.

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9906 Someone from NSW thinks vodafone is ExtremeFail at 2 Jan 2011 10:16:01 AM
Im a moderdate and care free person but Vodafone has now reached the end of my patience... Last week I was admitted into hospital with an ear infection which lead to bleeding and I tried called my fiance without luck to tell her where I was... That was the last straw, Vodafone you have lost my business, my confidence and most of all my loyalty to you after all the spin you put on "our engineers are working on it" line.

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9905 Someone from NSW thinks vodafone is as bad as nige dews at 2 Jan 2011 10:15:10 AM
spent 32 minutes waiting on hold to speak to someone at vodafone. finally slammed down the receiver. horrific.

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9904 Someone from QLD thinks vodafone is extremely fail at 2 Jan 2011 10:13:11 AM
I am locked into a 12 month contract with vodafone for mobile broad band at $39 for 6GB. This would be all good if for starters I could get internet where I live. As soon as you go into my suburb you drop out it is ridiculous. On top of that I constantly have to pay a minimum of $150 because they never tell you when you are about to go over your limit. Also I drop out of signal every 5 minutes or so. Vodafone is ridiculous.
4 Jan 2011 04:50:48 PM: Take some personal responsibilty. If I had to pay $150 for only just one month because of going over my limit then I would make sure I know my balance always by checking the usage limit software that comes with the stick AND by using myvodafone aswell.

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9902 Someone from NSW thinks vodafone is grrrrrrrrrrrr at 2 Jan 2011 09:57:06 AM
just got locked out of the website for 2 days again as it keeps telling me my secret question answer is wrong when i know for a fact it isnt, this is rediculous. now im gonna have to go all the way to the shops just to go to vodafone store on my day off.
2 Jan 2011 10:13:32 AM: Call 1555 and leave your number to be called back, it will be about an hour before they do. In any event, their website is down anyway!
2 Jan 2011 12:40:02 PM: it wasnt just today its happened, ive been trying for about a week. i just havnt had time to go into the store. by the time they answer if i ring i could of walked to the shop, which would be about a hour walk. lol.

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9901 Someone from ACT thinks vodafone is extremely fail at 2 Jan 2011 09:35:34 AM
my last 7 bills for my $79 cap has been a minimum of $220 each month. I have to chase it up with vodafone, where they keep giving me 'credit' on my account. Seeing as it is continuous, happens every month, and they KEEP MAXING OUT MY CREDIT CARD by overcharging me, the least they can do is refund my bank account so i can afford to eat and pay rent, not just keep ending up with more and more credit with the worst phone company ever
2 Jan 2011 11:07:23 AM: In all fairness to vodafone, they couldnt possibley be the worst phone company. Could they? apparently the Uzbekistan phone company is as bad, yet cheaper!

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9900 Someone from NSW thinks vodafone is questions at 2 Jan 2011 09:28:32 AM
Given it would seem that a large part of the issue is network coverage/network oversubscription, why hasn't the Government stepped in and put a hold on Vodafone signing new customers? More importantly, why hasn't Vodafone pre-empted such a move and voluntarily done the same? Vodafone should by now have conducted an audit of it's weaknesses in the network if it didn't know already and has the power to update it's coverage maps accordingly!
2 Jan 2011 01:12:57 PM: Its about getting the revenu regardles of their innability to perform

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9899 Someone from NSW thinks vodafone is HATING LARA at 2 Jan 2011 09:22:41 AM
How many fights have I had with that "woman"?! AAArrrrrggghhhhhh
3 Jan 2011 10:06:12 AM: harddd

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9898 Someone from NSW thinks vodafone is SO fail. at 2 Jan 2011 09:21:07 AM
I run my own business, so am totally dependent on my mobile. At the start of EVERY conversation I say, "if I drop out, I'll ring you back." That's how consistant the lack of service is. I live and work right in Sydney (lower North Shore, Paddington and CBD) and am never sure where or when I'll have signal. So frustating. SO frustating.

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9897 Someone from WA thinks vodafone is Totally dismal at 2 Jan 2011 09:15:01 AM
The reception in my area wasn't good, but the real killer was the utter incompetence of the so called "help" system. Something that should have been a simple online task taking less than a minute took an entire month to achieve. The appalling LARA was the the most frustrating, insulting and inefficient piece of rubbish ever devised, and nothing that I was told, either by the call centre or by email ever happened within the promised time, if at all. I'm still waiting (you get a lot of practice at waiting with Vodafone...) for confirmation that they have finally cancelled what they laughingly call a "service". It's now a week since they told me it would take "between 45 minutes and 5 hours". NOTHING ever worked reliably with Vodafone - neither their reception, the website, the email help nor the call centre. A truly abysmal company all round, made worse by crass PR attempts to insist that customers aren't now being subjected to long waits.

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9896 Someone from NSW thinks vodafone is business not switched on at 2 Jan 2011 09:14:57 AM
I am puzzled at the number of posters who claim to be in business, consider themselves trapped in their contract with Vodafone, and think they must spend the next whatever number of months losing business.

If they were savvy in business matters they would surely switch to a company that provided proper service and coverage.

True, they will have to make double payments until their Vodafone contract expires. But meanwhile their business picks up, with increased revenue presumably exceeding their payments to Vodafone.

Can somebody explain this non-businesslike attitude? It leave me puzzled.
2 Jan 2011 09:25:46 AM: Yep. I can explain. I'm in exactly that situation, and I would pay double -- my monthly rate with Vodafone is $150. Not willing to pay that for the next 18 months while I'm waiting out my contract. Vodafone is a giant pain in the arse but while dropped calls and lack of signal are frustrating, I'm not sure it's costing me actual $$$ in lost clients.
2 Jan 2011 09:46:52 AM: Actually you most likely have a free way out of your contract. I suggest you contact the TIO (link can be found under the 'how to complain' button at the top of this page), as they have helped sooooooo many people out of their contracts with Vodafone.
2 Jan 2011 09:58:30 AM: people cant afford to pay double contracts you know. im not in business, but there is no way i could afford to keep paying my vodaphone bill plus another one on top of it.
2 Jan 2011 12:12:14 PM: I for one have been 'reassured" more than once that all problems have been resolved and that was by senior management. Where I lost a lot of money was an initiall problem which has been rectified (well sort of) now the latest problems are more of an inconvenience and the issue is paying for unreliable crap infrastructure and why should we pay big penalties to a provider for not putting up with sub standard service?

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9895 Someone from QLD thinks vodafone is pretty dam bad at 2 Jan 2011 09:13:59 AM
IVe always been a vodafone customer back before 3g came and they always said it would take place( years after telsra) and when it did it was worse then 2g I have no service in my home and have to go down the street to get any. VODAFAIL....I think so..might try telstra next

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9894 Someone from QLD thinks vodafone is pretty dam bad at 2 Jan 2011 09:13:23 AM
IVe always been a vodafone customer back before 3g came and they always said it would take place( years after telsra) and when it did it was worse then 2g I have no service in my home and have to go down the street to get any. VODAFAIL....I think so..might try telstra next

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9893 Someone from NSW thinks vodafone is Im missing calls and sms at 2 Jan 2011 09:08:00 AM
I am missing calls all the time, I am over people saying I tried calling you and there was no answer, so I put it to the test I had someone sit next to me dial my number it was saying ringing on their phone it was then put on speaker phone so I can hear it ringing I had my phone in my hand and nothing was happening. what the? I check my call register and nothing it did not come up as a missed call or anything PLEASE EXPLAIN THAT VODAFONE. the same thing happens with sms they can take up to a week before I get them. As a parent with children I need my phone for emergencies as well as being on call for my job. I cant wait till my contract is up only 10mths to go then its bye bye after 12years enough is enough
2 Jan 2011 09:40:03 AM: I share the exact same problems. maybe thats why vodafone never get back to anyone or try to fix a problem, they can just claim' oh we tried calling but you never answered'...

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9892 Someone from NSW thinks vodafone is Appalling at 2 Jan 2011 09:04:03 AM
No service in Blackheath for the past hour, despite turning iPhone off and on numerous times. After months of this, I'm jumping ship before I start losing business and friends.

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9891 Someone from VIC thinks vodafone is way at 2 Jan 2011 08:48:52 AM
I signed onto a contract for my mobile (paying exactly double what I had previously on pre-paid) only to find my Balwyn North home had zero reception for all 3 of our vodafone serviced mobiles, nor my partners internet key. We were constantly going to cafes nearer the city, driving up the road with laptops and phones to make calls or do business online. We were told by vodafone we needed to get a booster, as we lived on a hill (??!) however this dismal inconvenience continued when we moved to Edithvale. I recently purchased an internet key in Frankston (why oh why??!!) thinking as it was a mini city there would surely be a tower nearer... aaa nope. It had just been removed. When I went back to the store to attempt a refund, I was re-directed to the ombudsman, as they had to go through the same channels as myself when making service enquiries. I feel vodafone even SELLING their kits in an unserviced area is FRAUD. I had to 'hand- in' an online assignment recently, and couldn't get any bars on my laptop to send it in. I ended up driving around desperately for an hour trying to find reception, and when I'd finally driven halfway to the city, (checking the bars on my laptop all the way)it was already too late, and I lost 10% off my mark. On Boxing Day, I had an online exam for the same subject, and my internet connection dropped out for 20min of the allocated 60min I had to complete the exam. I didn't finish the exam. I currently have zero reception inside my home (as usual) and only switch my phone on when I go out to avoid frustration. I've written to the ombudsman regarding both issues, but cannot do anything about lost marks. Inconvenience and frustration from a basic communication service supposed to make my life EASIER!! My relationship with vodafone ends with my contract this month. Biggest waste of $.
2 Jan 2011 12:02:06 PM: An exam on Boxing day! What places runs online exams on Boxing day?

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9890 Someone from NSW thinks vodafone is Extreme Fail at 2 Jan 2011 08:43:56 AM
1. Very Poor to Nil mobile internet coverage 8ks from Sydney CBD
2. Double charging for one account
3. Zero customer service follow up or action after repeated calls and letters
4. Got the TIO to intervene to get some action
5. Will never use, recommend Voda again...ever. 0/10

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9889 Someone from NSW thinks vodafone is Fail at 2 Jan 2011 08:29:57 AM
Visit relatives in Wagga Wagga for XMAS. Nil service. Nil. None for the entire 8 days! Why don't these people tell you this when you sign up for their $100 monthly plans? How long should I wait on the fone for Voda to answer?

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9888 Someone from QLD thinks vodafone is shamefully at 2 Jan 2011 08:27:39 AM
dismal dismal data performance for the last three months... many missed voicemails and call drop outs.

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9886 Someone from NSW thinks vodafone is very bad at 2 Jan 2011 08:23:28 AM
hours waiting to set up internet and mms- call centre hanging up on me, can't access my details..constant dead ends- extremely frustrating

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9885 Someone from ACT thinks vodafone is Cannot escape the voafail at 2 Jan 2011 08:23:20 AM
I put in an optus sim in my iphone it is locked to vodafail. The http://www.vodafone.com.au/unlock site is down. Probanly getting over worked.

This page was funny http://vodafone.custhelp.com/app/answers/detail/a_id/2909

After calling the number it had a voice recording saying to write letter to vodafone location in kingston and a 10 day wait
5 Jan 2011 08:38:37 PM: arrr...... if you were to put a voda sim into an Optus iPhone it would be locked to, all phone manufactures lock handsets they sell to providers

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9884 Someone from NSW thinks vodafone is Mobile Internet is Bad at 2 Jan 2011 08:16:18 AM
I am on a 24 month contract in which Vodafone wont let me out of.I have about 8 months to go.Pay $39 a month...but im on a contract and Vodafone put the contract up to $42 a month without telling me.Which is bad manners and wrong.Also everyday the line drops out.Sometimes i cannot use the mobile internet at all some days.
My boss pays my bills as i run a home office for a WA company.
Ive lost alot of Business over the 16 months.....Cannot even put a figure on it......When i complain....the call is diverted to somewhere in India.....and they dont understand properly.The accent alone is a problem....and nothing gets done.
In business it is poor to advertise a service that does not work.....well i thought it is against the law.Obviously some CEO in vodafone must know someone in the Government.....I hope that i am rewarded a lump sum as....Ive lost Business....The innconvienience....the hassle......I will never use Vodafone again ........but if i can get out of this contract that does not work......I will.....Im sure you other people have similar problems like me......THIS IS THE WORST COVERAGE ON INTERNET I HAVE EVER EXPERIENCED!!!!

2 Jan 2011 08:44:46 AM: I completely understand your pain when you say the indian operators don't 'understand' what we are talking about.... they don't get us in any shape, way or form... instead they read scripts and say things like "I thank you very much for providing me with that information" or "that is correct sir"


sorry I get a little upset and my heart races when I think about Vodafone now.
2 Jan 2011 09:04:39 AM: Only about $320 to pay until the end of your contract? You cannot put a figure on the amount of business lost over the 16 months?

Surely you should go on paying off your contract with Vodafone, but switch to a provider that would keep you connected and not lose you an untold amount of business.

Yes, this means double payments for eight months - but your improved business might recover the sum written off over the Vodafone fiasco.

Are you really in business?

2 Jan 2011 09:24:39 AM: $320?surely you would recoup that from just 1client, get real

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9883 Someone from SA thinks vodafone is site down?!>!! at 2 Jan 2011 08:15:48 AM
High five Vodafail. You are great in every technological direction.

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9882 Someone from ACT thinks vodafone is to the extreme at 2 Jan 2011 08:13:50 AM
Joined Vodafail in late 90s. Back in the day - fantastic company. Excellent Australian based tech support. Answered quickly and if you were waiting too long (i.e. 10 minutes) and hang up - you would receive a call back within an hour. Good coverage - although a little odd. e.g. didn't get strong coverage in centre of Brisbane but very good in the middle of whoop-whoop. I was on post-paid contract and every now and then they would send me magazine subscriptions, and even a new phone (no contract attached) as a "thanks for sticking with us". Even received "how happy are you" cold calls from friendly Aussie support centre.

Now - very bad. Angry and seemingly unbalanced support centre (although the increased abusive calls they are receiving may explain this). No real support on the phone.

Wireless internet a complete joke. Feel like I was ripped to the extreme. I paid for a wireless internet service that I can't even use! Any complaints to the support system suggest dropping from 3G to the lower level service because it is so slow it won't even load any sites in "high load" periods. Ok - so any time you want to use the internet that isn't 11:00am you can't. Absolutely enraging to be paying for a service that I don't receive. Stop stealing my money V/F! Actually recommended Vodafail to others based on my historical experience. Quick way to lose friends.

Also - you appear to go over caps very quickly without actually making very many calls. Calls appear to be working out at $10 a pop (overgeneralising as a joke - please no flaming about how this isn't possible).

Really sad how it went to shite. It actually did used to be pretty good. Now I wouldn't wish their service on my friends - I would on my worst enemy however. Just to piss them off.

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9881 Someone from QLD thinks vodafone is Lower than crap at 2 Jan 2011 08:11:43 AM
24 month contract with iPhone 4. Lost calls, no voicemail, late voicemail, no 3G Internet, unable to reach customer support, if I do reach customer support it takes well over an hour, then it takes me half an hour to explain faults and they put me on hold, and mysteriously the call ends. Pathetic! I run an upholstery business, with my mobile as contact number, and have lost a lot of prospective customers. Vodafone have let us down!
2 Jan 2011 08:20:15 AM: Business and vodafone do not mix. I have also lost so much work.
2 Jan 2011 08:20:40 AM: FAIL, FAIL, FAIL VODAFONE
2 Jan 2011 08:50:28 AM: under service and competition laws Vodaphone are responsible for any loss of business due to failed service
2 Jan 2011 08:59:59 AM: How do you also explain to friends over and over that you're not ignoring them, you didn't get the message that they called until 3 days later, as your phone never actually rang, or recorded a 'missed call'. I've missed many social events due to this network. Paying for Pain....
2 Jan 2011 09:11:54 AM: Are u sure, does that mean "most painful 5338" is entitled to comp for losses?
2 Jan 2011 10:16:49 AM: But they reckon contract covers them, apparently states that they don't guarantee coverage all the time?
2 Jan 2011 11:12:49 AM: So does that mean under service and competition laws Vodafone are responsible for any loss of business due to failed service?
2 Jan 2011 11:20:00 AM: Vodaphone are fully aware of what's happening and it is solely their responsibility to fix the problem and pay compensation for what they have done...it is in their communications service contract...my contract finished in August and I forced them to compensate my bills by over $1,000 over the term of the contract...they were willing to allow me out of my contract 6 months early....I have been hounding them ever since...they are not game enough to shut me down especially as I have daily logs of their service which will win this class action in court....I persist and annoy the crap out of them...you all should do the same....the issue I am dealing with at present is the Indian Call centre....and why are both free call numbers (1555 & 1557) are out of the country....when at least 1 should be here.....Vodafail I am here to pester you and pester you I will....
2 Jan 2011 11:23:16 AM: I have thought about putting up a booster aerial in my area....but @ $300,000.00 I want my money back from the Telco's who access it....maybe that is an option for people to think about....if enough can band together...anyone with ideas...please display them...we will win eventually....
2 Jan 2011 04:51:16 PM: I have thought about putting up a booster aerial in my area....but @ $300,000.00 I want my money back from the Telco's who access it....maybe that is an option for people to think about....if enough can band together...anyone with ideas...please display them...we will win eventually....

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9880 Someone from NSW thinks vodafone is unbelievable at 2 Jan 2011 08:08:07 AM
My wife & I have mobile phones as well as wireless internet. We live close to Sydney on the Parramatta and unless we stand out on our balcony we cannot make or receive phone calls. This is also the same with our internet. Our daughter who lives close by and has a contract with telstra has not problem when she visits. Despite numerous attempts to contact Vodafone via phone and fax we have had no reply.

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9879 Someone from QLD thinks vodafone is No Signal Strength at 2 Jan 2011 08:06:52 AM
Sick of no signal and drop outs. Called to discuss an issue with my phone, message saying they would call me back with in 25 mins which they did, and then they put me on hold for more than 45mins and I had to hang up so still waiting to speak to someone, how do you get help from them.
2 Jan 2011 08:46:15 AM: email them... it takes longer, but at least you don't have to talk with 1555.
2 Jan 2011 09:02:11 AM: If you log-on to (if you can!!) TIO you can complain directly to the ombudsman, who file a legal issue, which vodafone CANNOT legally ignore, this is the only way to get guaranteed response. Good Luck.

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9878 Someone from QLD thinks vodafone is P**SING ME OFF!!! at 2 Jan 2011 07:58:18 AM
Dearest Vodafail, I HATE your stupid network! only 8 months till i can finally leave you. Regards your biggest hater!

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9877 Someone from VIC thinks vodafone is Mostly fail but are others better? at 2 Jan 2011 07:56:37 AM
Started off my hassles in the UK when I was trying to end my contract as we were emigrating to Oz. Sent them a letter as per website, they must have received as they sent letter back, but trying to actually PAY the bill was another story. After numerous calls from UK and Oz to their call centre I think I have paid it off, after being transferred round the houses when I eventually managed to get thru the automated section. Don't know and don't care.
Then ordered an iPhone from Voda AUS. Website wouldn't operated order button on first 2 attempts. Then when I did order it kept changing pages on me and wouldn't let me go back and edit info so I wasn't sure I had ordered. Husband rang call centre to chase - was on hold for 50 mins, transferred between departments until he made one lad look at his screen. Phone was on order and HAS arrived. Miracle!
Coverage pretty crap - keep losing 3G which makes accessing internet and messaging a real pain. I have to keep on resending until it picks up long enough to work. Very poor signal in house now - often 1 bar - luckily I've linked to my wireless.
However, husband's experience with other networks no better so (shrug).

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9876 Someone from NSW thinks vodafone is Disappointingly fail. at 2 Jan 2011 07:54:16 AM
I bought a HTC Legend phone from Vodaphone 3 weeks ago (2 year contract)and in the past two weeks have experienced dropping out almost all of the time. I have given up on using it unless it is urgent.

With my Vodafone internet dongle(365 days set up)I have had no connection for about two weeks and I am not even bothering to try to open any applications or downloads as it always times out when I try.

I am using my partner's Optus internet connection for now, and my home phone, but seriously considering going back Unwired as it was one of the best internet providers for my requirements.

I will try to contact the help line today for assistance, but I am really sick and tired of the difficulties.

Shirley Green

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9875 Someone from SA thinks vodafone is they take your money and make you lose work at 2 Jan 2011 07:53:29 AM
I have never had working voicemail. Never. What I mean by not working is that it always says " Voicemail Unavailable- Could not authorize access". Also has that red circle on the voicemail sign most of the time. They first blamed my phone then they reset (??) my account and then they just said I would need a new phone but it would cost me extra because I wasn't due for a new phone. When I was due a new phone I would then have to start a new 2 yr contract to stay on with Vodafone which is ofcourse the last thing I want to do. I have the first iPhone they brought out on the unlimited $120 something plan (which always seems to change for unknown reasons). I work relief at my work and therefore voicemail is really important. I have lost work from my voicemail not working. I have had calls that don't show up on my phone as missed calls and then days later I get a whole bunch of voicemails come through if I call 121. Every missed call I get I have to call to check if I have voicemail. If I'm lucky it shows up straight away when I call.
With picture messages I often don't get them until days later.
My iPhone also had a broken sensor from early on which means I often call other people and txt people with my face while I'm on the phone. Not funny if they are work people or clients. I don't know how much vodafone take blame for the phones that go with their plans but it seems ridiculously unfair to sign someone up for a two year plan without providng a phone that can last that long.
At my beach house in Robe SA I have on occasion one DOT, not bar, of reception, within the house. This is if I have my phone placed on the pool table and the other night I was lucky enough to have it fall off so now my screen if cracked. Not even tempted to get it fixed as the sensor is broken anyway and it is the old iPhone.
That reminds me of how it won't let me update to the new iWhatever version is the latest. So obviously then Vodafone can blame my computer or another source for all of the above problems.
March 2011 is when I will finally be set free from Vodafone and I will not ever go back. Sick of wasting my time, losing work and wishing my time away to get out of this contract.
2 Jan 2011 12:27:49 PM: im stuck with them til august :( cant wait to be free!

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9873 Someone from NSW thinks vodafone is CANT RUN WEBSITE at 2 Jan 2011 07:44:58 AM
I'm trying to get to http://vodafone.com.au but the site won't load. This leads me to believe all Vodafone infrastructure is crumbling. Get out while you can
2 Jan 2011 07:49:13 AM: Yep its down, is this the end ?
2 Jan 2011 08:18:10 AM: far from it, we are just re inserting sim. Does work doesnt it?

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9872 Someone from WA thinks vodafone is Slow Learners at 2 Jan 2011 07:25:50 AM
I called them to report a dropped call, and a 4 day delay in an mms being delivered from a Vodafail mobile to a Vodafail mobile. They are still trying to blame handsets as the cause of their network issues...

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9871 Someone from NSW thinks vodafone is epic at 2 Jan 2011 07:21:23 AM
i now have a black mark againt my name thanks to vodaphone ,i wanted to cancel my contract but each time i rang to do so i would be tranfered all over the place till eventually hung up on leaving me no choice but to stop paying my bill so it would go to the debt collecters thus canceling my account after ringing them numerous times to organize a payment plan just 3 days after i would get letters to say that i failed to stick to my end of the agreement and a mark would be put against my name.............they were so not helpful and as hard as i tried to do the right thing i have still ended up with the mark to name!

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9870 Someone from WA thinks vodafone is Karratha Fail at 2 Jan 2011 07:04:36 AM
Was at Karratha, WA a couple of weeks ago and was dropped off numerous times every day during calls to loved ones back in Perth and Melbourne. Couldnt even make calls in most cases. I think it is shocking that a company as big as this making billions of dollars cant get the only service they provide right. THey have been in this business long enough to know how to get it right. Any excuse that they have aint good enough. Just get it right. I pay $79.95 per month for a service that I aint getting!

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9869 Someone from ACT thinks vodafone is Move the problem over! at 2 Jan 2011 06:31:42 AM
This is really funny, network capacity issues are a genuine mobile technology based issue!

If too many people go to OPTUS they'll start having the same problems too, waiting around a year for upgrades to their network to be completed to handle all the extra users!
2 Jan 2011 06:40:32 AM: Its about planning and infrastructure, they havent planned, dont have the infrastructure probably got rid of the engineers as cost cutting excercise, yet aggressively seek more customers
2 Jan 2011 07:35:43 AM: shouldnt these big companies have some idea of their capacity? Shouldnt they stop taking on new customers once they reach that capacity, and once they upgrade their infrastructure, then take on more customers? Instead they seem to agressively advertise.

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9868 Someone from NSW thinks vodafone is at 2 Jan 2011 06:27:58 AM
Guess what everyone!!! The Vodafone site is unavailable. So much for their customer service. The amount of money it has cost me to redial drop outs would be quite substantial. Also many text messages are not delivered and I also don't receive many messages sent to me. I'm changing to Amasym today!
2 Jan 2011 06:37:15 AM: wont be long now, someone at vodafone is just taking out the sim, should be up and running very soon
2 Jan 2011 07:46:27 AM: I wonder if they dialled 1555 for help??
2 Jan 2011 08:20:31 AM: Of course we did we couldnt think of taking the sim out ourselves. Oh shit,which way does it go in?

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9867 Someone from ACT thinks vodafone is Could Be Anybody! at 2 Jan 2011 06:26:27 AM

I CHALLENGE you all to go to your OPTUS store and your Telstra Store and ask them if they can guarantee that they never have network capacity issues or problems with coverage to you.

Of course they may have better or worse resolution processes, but it's really about just being connected and having it work!
2 Jan 2011 06:35:45 AM: Could be anybody.. it isnt its Vodafone
2 Jan 2011 07:42:19 AM: It may not be well known, but if you live in a rural area and there are no landlines or land line capacity your local number if provided via the Telstra nextg network. Telstra provide a special mobile box for the home which normal phones can be connected to. We have one and never have a probelm with calls going out or in, there is never a failure and the call centre is in Australia. If Telstra can provide this sort of capacity in their mobile system to do this then in theory there is not reason why others can't.
2 Jan 2011 08:22:06 AM: Too complicated, easier to tell sutomers to reinsert sim
2 Jan 2011 10:23:45 AM: So did anyone actually ask anyone from Telstra or Optus?
2 Jan 2011 11:17:05 AM: ask them what?how to take out a sim and put it back in?

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9866 Someone from ACT thinks vodafone is Telstra was worse this time at 2 Jan 2011 06:16:38 AM
Several weeks ago when we had all the rain and storms here in Canberra, it meant my Iinet connection got cut and TELSTRA had to fix the line, a week went by waiting for this to be done by them, then they confirmed that it was fixed via TXT, but it wasn't! After ringing again to point this out they sent out techs to my house, it was discovered that TELSTRA had got lines mixed up and connected me to someone else, and someone else to me, nothing worked cause none of it would sync, another 2 weeks went by and finally it was fixed!

In this entire time I used my Vodafone phone to tether, managed to use up 2gb which is the most I've used on my phone account so far! OoooH Yeaaah!

In this case voda-fail was truly a voda-fix for Telstras' woeful fix! And my Vodafone works fine only had a few issues here and there, had a few delayed txt on NYE but i though that always happened, used to with my OPTUS prepay, and i never thought anything really of it just would except the fact that surely the network would be congested.
2 Jan 2011 06:33:03 AM: Fawlty Towers- Basil was shocked when he came accross his first and only satisfied customer. Didnt know what to do, didnt he want to stuff the customer and mount on the wall?
2 Jan 2011 08:23:09 AM: Have vodafone mounted you yet?
2 Jan 2011 11:18:18 AM: A REAL SATISFIED CUSTOMER???

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9865 Someone from NSW thinks vodafone is at 2 Jan 2011 06:16:24 AM
I can hardly wait until my modem plan has finished and I will NEVER use Vodafone again. This morning I tried logging onto their website and of course it failed. They are offline. I will now have to sit on the phone for a long time before I even get to speak to a human. I am now using pre paid for my mobile and am going overseas for 6 months and I had better not be charged the basic $15 to keep my account which they have done in the past when I was outside Australia. They are dishonest and greedy.

I can hardly wait till June when my contract ends. I found that Vodafone coverage is poor. I was having to go outside and wave my mobile around to try and pick up a network in a suburb where there is supposed to be network coverage! I wasn't even in the outback where you would expect something like this.

Also, I'm fed up with my text messages not being delivered, especially international ones, and then being charged for them.

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9864 Someone from QLD thinks vodafone is drop outs at 2 Jan 2011 06:12:32 AM
We are a vodafone customer that was convinced to re sign our contract for 2 years on the back of network improvments (3G)

We are 6 months or so into a 2 year contract and the issues with network coverage and dropouts continue and seem to be worsening. We have a fleet of about 15 mobiles and this is costing us time, money and business.

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9863 Someone from NSW thinks vodafone is wireless internet at 2 Jan 2011 06:03:52 AM
my phone works fine. my internet only works on 3g rarely other times very slow and drops out all the time. I have made numerous call to vodafone without success.

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9862 Someone from QLD thinks vodafone is An Epic failure!! at 2 Jan 2011 05:37:58 AM
I am on vodafone mobile broadband. Usually I spend up to 5 hours just getting enough connection time to complete an email. Contacting this site has taken me 6 days. Yes Im on prepaid mobile and can change to some other internet carrier but my $180 is just as important to me as someone elses $600. Im surprised that the connection has actually lasted long enough for me to write this.

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9861 Someone from NSW thinks vodafone is still better than optus at 2 Jan 2011 05:28:41 AM
Voda might not have the best coverage but they are still better than optus, at least i can call voda on 1555 with out any credit on my phone, you need credit to call optus customer service.any old employer let me keep work mobile number and when i ported to voda, Optus changed my old employers phone account to my name without my permition and it took 3 months to get it fixed up.
2 Jan 2011 05:40:08 AM: That maybe but if you need help with your broadband dont bother trying to contact anyone after 8pm as they are closed which is ridiculous!!
2 Jan 2011 06:46:48 AM: people do need to sleep idiot of course it will be closed.how about i bug u at 8pm then.

most appropiate time to call is during business hours
2 Jan 2011 08:07:31 AM: um yeah its called the NIGHT SHIFT, not everyone works during business hours, and im sure a big company like vodafone could pay some staff to answer phones after 8pm. they are just cheap and dont actually want to help customers
2 Jan 2011 08:25:47 AM: That would cost too much, they are working on a recorded message ..."for any problem, take out sim and re insert"!

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9860 Someone from NSW thinks vodafone is at 2 Jan 2011 05:15:53 AM
Constant call drop outs and no reception when working in the Sydney metropolitan area. These issues have been going on for too long now.

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9859 Someone from NSW thinks vodafone is Poor at 2 Jan 2011 04:57:04 AM
I have been with Vodafone for over 4 years but the last 6 months have been a nightmare. My phone is a critical part of running my startup business and recents issues with coverage and network dropouts mean I can no longer take the risk and will move across to another carrier today. After reviewing my December bill I identified no fewer than 40 calls that needed to be remade due to drop outs mid conversation.
Vodafones response has been appalling they stated when I managed to get through after 57 mins on hold that their network was fine on the same day their CEO issued an apology no less! And to top it off instead of acknowledging all the calls that had to be remade and the associated costs a d discussing how they would compensate that merely tried to convince me I was on the wrong plan and spent the rest of the call trying to upsell me.

I have 6 months to run on an existing contract but we move to Telstra today, knowing while everyones customer service is poor I need to be with the provider with the best coverage. I will deal with the fallout and costs I will incur when I have a phone that connects every time and for the entire call

Vodafone you failure to acknowledge and address my issues through you call centre and refusal to compensate me or even offer to discuss is a factor but the real reason is that you network getting poorer by the day.

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9858 Someone from NSW thinks vodafone is Off the fail scale at 2 Jan 2011 03:07:41 AM
My wife and I have been with 3 for almost 6 years now...we never had coverage problems before, but since Vodafone bought 3 the coverage has been terrible. It's particularly infuriating for me as I move around the Sydney area a lot when working.

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