26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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7991 Someone from NSW thinks vodafone is no reception no data at 29 Dec 2010 06:49:23 AM
Upgrading to a new mobile I was convinced to sign up on a plan giving me $700 in calls plus 3gb data, great i thought more than enough. Well it may as well be $3 and 3kbs as I can rarely access the internet if I do it's slow, calls are forever dropping out and I receive text's 3 day's after they were sent. Not to mention the coverage which is poor, especially frustrating when someone standing next to you on another carrier has full coverage. All this and I live in the modern city of Sydney, I gave up trying to use my phone in regional NSW

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7990 Someone from NSW thinks vodafone is Very BAD at 29 Dec 2010 06:49:13 AM
Calls in my area continually drop out, i receive Voicemails up to 1 day late and to top it off, i just called Vodafone from my mobile and guess what... The Call Dropped out....

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7989 Someone from NSW thinks vodafone is epic fail at 29 Dec 2010 06:47:13 AM
Drop outs galore and it can take 3 to 4 times to actually connect to make a call
29 Dec 2010 06:48:06 AM: And I just got a pxt msg that was sent from the sender on Xmas Day, 4 days it has taken to get to me!!

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7988 Someone from QLD thinks vodafone is Late pxt, no coverage at MCG at 29 Dec 2010 06:45:40 AM
I have a new iPhone with vofafone which drops out alot and can't make calls, often people can't hear me on calls. Today I received a pxt at 530 am from 9 am on the 26th of december, not what I wanted to wake to. Safari hardly works and when it does it is slow.

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7987 Someone from NSW thinks vodafone is Vodafone useless service at 29 Dec 2010 06:43:58 AM
Sydney M5 tunnel does not work. I am all over different parts of Sydney everyday and I would drop out a least 30 times day not professional when clients are on the other side. I also have a 3 phone for personal it works very well. I know 3 and vodafone use different networks maybe they should use the 3 network as part of the same company.

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7986 Someone from NSW thinks vodafone is huge fail at 29 Dec 2010 06:41:29 AM
mainly drop calls, not able to make fone call first time, 9/10 times have to ring second time to reach person, data transfer very very slow, keep getting errors...and so on....

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7985 Someone from NSW thinks vodafone is useless at 29 Dec 2010 06:34:48 AM
dropped out three times ringing customer care/complaints
sick of connection error

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7984 Someone from TAS thinks vodafone is at 29 Dec 2010 06:32:54 AM
Before travelling from Victoria to Tasmania I was due to update my Telstra service - and not being a happy Telstra customer (or should I say "being a typical Telstra victim") I thought I'd try the opposition. I stopped in at a mall Vodafone shop and organised a prepaid phone AND a wireless dongle for the laptop. Both were happily sold to me with solid assurances for an expected stay in Burnie on Tassie's NW coast. Around $200 total outlay bought me nil signal from the wireless dongle and very poor service from the phone which, when it did connect, continually dropped out. Total waste of money and I feel cheated - no - BURGLED by an untouchable criminal. Bless you for giving focus to all of us out here who alone are helpless in the face of this institutionalised theft.

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7983 Someone from NSW thinks vodafone is 99% at 29 Dec 2010 06:32:17 AM
I have a Pocketwifi device using the Vodaphone mobile Internet service.
Using the device in the northern suburbs of Sydney is almost totally incapable of accessing the Internet. This morning I spent 90 minutes attempting to send an email and access thiss website to vent my anger. I gave up and connected to the internet with my girlfriend's mobile Internet which is provided by another telco.

My diagnosis showed that Internet access was not possible when the Pocketwifi connected to the 3G network, but a slow connection was possible when connecting to the "H" network. I spent 90 minutes recycling the power to the Pocketwifi, moving it around the house to a better location, watching it connect then disconnect, switch networks and so on, but was still unable to send my email.

I am now considering a request to cancel my account. The service is totally useless.

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7982 Someone from QLD thinks vodafone is 89 - 99% at 29 Dec 2010 06:31:56 AM
I live in Townsville, my fiancee (we are both with Vodafone unfortunately) is in Coolum Beach and I regularly work in Airlee Beach (all in Queensland).

The drop outs to getting 'no Service'in Townsville is frequent depending where in my building you are or what suburb you are in at the time.

Airlee Beach is a major 'No Service' area. In the hotel room no service, outside under a tin veranda-no service. Outside in the full sun 1 - 2 bars & then you turn around & the signal drops out.

Coolum Beach is a major drop out, no service area. At my fiancees house no service exept for a corner of the bedroom & i mean the corner (0.5 mtr square). When you stand at the back of the yard good signal. Walking around Coolum Beach it ranges from no service to good signal & back again.

I just feel i spend a lot of time and wasting lots of money trying to ring.

HOWEVER, my workphone is with Telstra 3G. It works in all areas. My fiancees son is with Telstra 3G and on many occasions i call him & get my fiancee to go to an area that has reception.

I have complained to Vodafone recently (last week) & also complained to TCO. Vodafone emailed a series of questions to which i have responded.

Vodafone are not providing the service that I am paying for. Vodafone are no honoring there contractual obligation to provide a reliable service.

I want to be able to 'opt out' and transfer to a provider that can provide a service that i can rely upon at no penalty.
If i break the contract i am penalised financially. I they breach the contract by not providing the service that the sold to me I have to put up with it..Why is this?

Pick your game up Vodafone..Allow me to go to a provider that can supply a good service.

My previous providers for my personal phone (Telstra & Virgin) i had no major issues. Vodafone is another story all together - there is no reliable service..

Thanks for allowing me to voice my pain.

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7981 Someone from NSW thinks vodafone is OK at 29 Dec 2010 06:31:45 AM
My experience with Vodaphone is good. No carrier has full coverage, its all down to geography (and man-made structures). The frequencies used for mobile phone communication are high and only good for line-of-sight or near line-of-sight contact. Lower frequencies cannot be used with small devices, the antenna would be too big. If you move as you call (that is what you want to do) you may move to a dead spot (shielded by geography or buildings) and your call will drop out.
Batteries going flat is not a vodaphone fault, they do not make the phones or batteries. I have a vodaphone pre-paid service and a vodaphone pocket wifi modem, they work well.
There are only three mobile phone carriers in Australia, Vodaphone, Optus and Telstra, choose one with the coverage you need - if you can.
29 Dec 2010 06:35:09 AM: Thanks for the advice. I choose not to be with Vodafone because it has the worst coverage of all.
29 Dec 2010 08:41:06 AM: Why would you want to " move as you call" ?
No service should be as piss poor as this where you have to move a couple of feet to get a reception!!!
You're joking aren't you???
Strewth
29 Dec 2010 10:41:50 AM: Telstra use a slow frequency, hence awesome reception where ever I am.! I'm so happy with telstra..!
29 Dec 2010 02:26:41 PM: Batteries go flat because the phone constantly keeps looking for a signal, therefore, it's Vodafone's fault. It's Vodafone's fault that they chose a frequency that costs less to set up.

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7980 Someone from NSW thinks vodafone is Poor Caverage at 29 Dec 2010 06:26:36 AM
When signing the contract Vodaphone promised very broad coverage outside Sydney. When this failed realize Vodapohone's off-shored call centre said "when coverage fails call us and we will check" (Dahhh!). They promised if it got no better we would be let out of the contract. After more than a year of complaining, instead of letting us out of the contract they dropped the rates from $30 to $20.
Never again thanks Vodaphone, at any price.

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7979 Someone from NSW thinks vodafone is line cut out at 29 Dec 2010 06:26:34 AM
every time i use phone if i move slightly call drops out; the most i can talk for at a time is 2 minutes then i have to call person back - reception is poor; line cut out is continuous - i complained to a vodaphone customer representative at my local shop whom asked what area am i in? i replied "what has that got to do with it, fortunately i have a life and i don't just stay in the one area" he then advised maybe it is my sim card and did give me a new one - mind you i only had the phone for 2 weeks at this stage - anyway new sim card makes no difference at all - the only consulation that i give myself is that i have signed up to their infinite plan (unlimited calls) thank god, otherwise i would be in a real mess having to ring people back up to five times at least just to make a quick 5 minute call - prior to signing up with vodafone (carrier which i have never been with before) i was with optus - regret deeply signing over now - i should have waited a couple of weeks because optus have same deal with same phone that i purchased) but now i am locked into a 2 year contract - it is getting to the stage that my friends and family groan when i ring them as they know i will have to keep calling back constantly just to talk

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7978 Someone from NSW thinks vodafone is almost total at 29 Dec 2010 06:26:23 AM
My home is out of range so I only use my iphone for internet connection (ie emails) and cannot make or receive calls. Away from home my calls regularly drop out or I lose connection and can't make calls. Hopeless.

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7977 Someone from SA thinks vodafone is Very Poor at 29 Dec 2010 06:21:45 AM
For the past 12 months I have lived in a suburban caravan park, so have no landline, but needed internet access. I went for Vodafone prepaid mobile for both phone and internet. Should have gone to Telstra. I rarely have more than three bars of signal strength at my home, usually it is one or two bars, but 50 meters down the road I get 4 or 5 bars of signal strength. The Vodafone prepaid mobile broadband internet connection is slower than a landline connection most of the time and actually seems to work better on two bars signal strength than on the rare occasions there is three or four bars! Calls drop out, text messages arrive anything from hours to days after they were sent, customer service is very bad. I absolutely hate the automated customer service system and the voice and speel of the message service (and so do all my friends who have to listen to it if I miss their call!). "If you want ... press ... ... ... ... " which doesn't seem to ask the right questions - I nearly always have to wait a prolonged period to get through that garbage and talk to a human being to get my problems sorted out. There is virtually no warning when the balance is expiring or running out during a call - just a very faint beep which is often inaudible if anyone is talking then cut off within seconds. The internet connection uses a USB dongle which suffers from the same problems as the phone connection. The only reason I have persisted with this Vodafone system is that for internet it cost me to buy the Vodafone dongle, took many days to get it set up and 'working' and I didn't want to go through all that again to set up a different one. Now that I am moving back to a regular house to live in I will be dumping Vodafone.

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7976 Someone from NSW thinks vodafone is Awful at 29 Dec 2010 06:20:30 AM
Calls dropping out - some of our phones cant even receive calls for 5 or 6 attempts - shocking reception (especially if you go out of town)
The most efficient thing Vodafone have done is disconnect all my phones on a business fleet due to an overdue bill (only 10 days over) even though I have had a very good payment record for 3 years. No phone call to follow up why they just disconnected the phones. I'd love to jump ship but I'm stuck with them for another 12 months.

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7975 Someone from QLD thinks vodafone is 3g internet at 29 Dec 2010 06:16:52 AM
The 3g internet service through vodaphone is pathetic, it's so slow, i'd complain it's my iphone, but i see others on optus and telstra and it's quick to respond.

to be clear the internet connection is actually very quick. but it's very laggy.

*Browsing (internet)to a new site, which takes just 10 seconds on my computer can take close to a minute.

*Checking gmail via the email client is dreadfully slow.

*When a game is ad supported i'm sitting waiting forever, while the app struggles to download a non animated picture as an ad.

*Attempting to browse the app store. it take forever for a page to open. (really this is just the same as browsing the net.

the signal is usally quite poor too, but even with strong signal its slow.
infact i notice sometimes when i'm on the edge network rather than 3g, the pages load faster.

Samuel.

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7974 Someone from NSW thinks vodafone is its called nodafone service at 29 Dec 2010 06:13:45 AM
i am costantly having problems with coverage as in phone showing full service but can not receive or make a call at all, have tried for 2 days to get to customer service , and result was they think there was a service problem and they should be working on it and to see how it goes in a couple of days (in other words she had no idea and i think she was speaking english just not very well at all , a complete waste of time) i called into a vodafone shop 3 times now and all they can say is they are having problems with there own phones and vodafone should be working on it. does vodafone even know that there is a problem as not one of the people i contacted bothered to look it ut or report it , just tell me they should be working on it, i have purchased a cheap telstra next g phone as a back up as i manage 2 bussineses and have to be contactable at all times as 1 is related to 24/7 air medical support.typical vodafone suck you into a plan then offer no service, maybe i should open my own phone service i do not need any service,equipment or even phones or coverage and still be as compedative as vodaphone is but just honest up front and tell you that you will not have any service but i should be working on it.

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7973 Someone from QLD thinks vodafone is verry at 29 Dec 2010 06:13:24 AM
i go on holidays to mission bbeach every school holidays and i get no reception at all and it is difficult because i can"t talk to family friends and i am unable to re-charge my credit as i can not call costomer care!!

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7972 Someone from QLD thinks vodafone is hit and miss at 29 Dec 2010 06:12:49 AM
had vodafone 3 g internet ...reception all over country was bad drop ots no service and vodafone adivse they are well aware we will not chrge you this month sir (when u finally get past Lara) and it will be fixed soon just hold on ...new iphone 4 through vodafone next to no reception in my work office after great reception on my nokia ...vodafone advise me that thats standard ..call drop outs on a regular daily basis ...covergae normally ok where i travel just a bit over having to ring some one 3-4 time to finish a conversation

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7971 Someone from NSW thinks vodafone is wanna watch the ashes for $2.49 at 29 Dec 2010 06:12:25 AM
I thought hey i may as well watch the the 3rd test of the ashes on my i-phone at work instead of listen on my ol transistor :)

Remembered hearing heals during the 2nd test say watch the ashes live for $2.49 on your mobile :) why wouldnt you at that price?

All i can say is thank god it only lasted just over 3 days coz 4 days later, i got a txt saying "that due to high usage not covered by your plan, services are temporarily suspended, please call 1300305522 to discuss options" aye what, i then call this 1300 number and find i cant call it because im currently serving a suspension! so i then jumped on the computer to find out what the story is and find im up for $736 :0 for watching the aussies whop the english, mouth falls on floor so i ring the 1300 number from my wifes mobile and get put on hold then redirected and then the call drops out, so i ring back and ask if this number is costing me more cash and they then give me the secret 15 something customer care number which would have been the best number to give me in the 1st place :( so i then ring this number and get passed from person to person explaining my dilemma and repeating my 4 digit pin pass over n over! then i get the person thats going to help me, i tell my tale of horror again! she then says as a one time act of good faith we can cut the bill in half and give you back 500mb's! i asked wouldnt it be a fair thing if when my just over 2gb usage was up that a reminder txt should come thru telling me that im about use a good part of a weeks wages to watch the rest of the test and that if i was going to spend $736 watching the test id have grabbed a flight to the wacca and watched it live!! She then told me off for not checking my usage every 2nd day and to be careful watching the cricket in the future! i once again explained that it had been a total accident and that id never have watched if it was going to cost me even half of what it cost me and that i felt i had been fully takin advantage off :\

Then was put thru another two operators repeating my pin and story to each before they lifted my suspension :(

Has anyone else been thru this horror of watching test match cricket and getting slapped with a massive bill that could have easily been avoided with a friendly reminder from vodafone that your agreed usage have been reached/exceeded?


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7970 Someone from SA thinks vodafone is at 29 Dec 2010 06:11:31 AM
Pretty much the same as everyone else...have been living in this area for 16 months. At first when I moved here, I could text and occasionally receive or make phone calls (depending where i was in the house).
Eventually as the months passed the signal got worse and now I have problems not only calling and receiving calls, but even texting and receiving texts.
I phoned vodafone regarding the problem however nothing could be done. A sales consultant from Vodafone phoned me to update my plan but got impatient when the signal kept dropping out!!!. In April of this year, fed up and disgruntled, I stopped paying my account, only to receive a creditors letter in October (so I've resumed my account payments again!)Again another Vodafone representative phoned me regarding this and had to call me back on my landline because of the poor signal!!!!!
This past 16 mths has been nothing short of absolute frustration. I have had a partner who has lived overseas and interstate and trying to stay in touch with her via my mobile has been, well, difficult to say the least. I had much better success in NZ with my mobile then I did with my own network provider!
I am very grateful for this site and wish the class action all the success in the world. I will be joining it!!!

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7969 Someone from NSW thinks vodafone is watching the ashes for $2.49 at 29 Dec 2010 06:10:37 AM
I thought hey i may as well watch the the 3rd test of the ashes on my i-phone at work instead of listen on my ol transistor :)

Remembered hearing heals during the 2nd test say watch the ashes live for $2.49 on your mobile :) why wouldnt you at that price?

All i can say is thank god it only lasted just over 3 days coz 4 days later, i got a txt saying "that due to high usage not covered by your plan, services are temporarily suspended, please call 1300305522 to discuss options" aye what, i then call this 1300 number and find i cant call it because im currently serving a suspension! so i then jumped on the computer to find out what the story is and find im up for $736 :0 for watching the aussies whop the english, mouth falls on floor so i ring the 1300 number from my wifes mobile and get put on hold then redirected and then the call drops out, so i ring back and ask if this number is costing me more cash and they then give me the secret 15 something customer care number which would have been the best number to give me in the 1st place :( so i then ring this number and get passed from person to person explaining my dilemma and repeating my 4 digit pin pass over n over! then i get the person thats going to help me, i tell my tale of horror again! she then says as a one time act of good faith we can cut the bill in half and give you back 500mb's! i asked wouldnt it be a fair thing if when my just over 2gb usage was up that a reminder txt should come thru telling me that im about use a good part of a weeks wages to watch the rest of the test and that if i was going to spend $736 watching the test id have grabbed a flight to the wacca and watched it live!! She then told me off for not checking my usage every 2nd day and to be careful watching the cricket in the future! i once again explained that it had been a total accident and that id never have watched if it was going to cost me even half of what it cost me and that i felt i had been fully takin advantage off :\

Then was put thru another two operators repeating my pin and story to each before they lifted my suspension :(

Has anyone else been thru this horror of watching test match cricket and getting slapped with a massive bill that could have easily been avoided with a friendly reminder from vodafone that your agreed usage have been reached/exceeded?


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7968 Someone from VIC thinks vodafone is Dropped Calls, very poor reception at 29 Dec 2010 06:08:12 AM
I have had dropped calls daily since using Vodaphone for the past 3 years. I always thought it was the other person not me or a fluke for ages but now I see it isn't. In addition, I have noticed that where other friends have good reception, I have none. For example when I am at Melbourne Uni in one of the buildings everyone has reception with other networks like Telstra, yet I have none from the second I walk in the building. As soon as we leave the city, reception is adequate at best. Thank you for starting this website as I was just getting used to substandard service which is not acceptable!

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7967 Someone from NSW thinks vodafone is 90% at 29 Dec 2010 06:06:16 AM
Christmas eve I had 14 dropped out calls and had several pic messages sent to me and as of 0800hrs on 29/12/10 I still havent got all of them!!!

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7966 Someone from NSW thinks vodafone is Poor Customer Service at 29 Dec 2010 06:05:59 AM
Vodafones biggest failing has been to close their Australian call centers and relocate them to Mumbai in India. The wait times are unbelievable, the customer service standard and knowledge of the people there is very very poor. Customers need to talk with someone they can understand and with someone who can actually work through to a solution, if there is one.
The Vodafone network in Australia has been undercapitalised from day one. They should spend more of the glitzy corporate advertising budget improving their network capacity, coverage and performance for their customers.
The bottom line is that I will never deal with Vodafone again.

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7965 Someone from QLD thinks vodafone is 30mb lost in 5mins! at 29 Dec 2010 06:02:04 AM
i recently joined from three broadband to vodafone because they could offer me an extra 1G for the same price as i was paying with three, except my megabytes are going SO fast just for checking an email! what the?! for example i 30mb when i've only been on the internet for 5mins!

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7964 Someone from QLD thinks vodafone is 30 mb lost in 5mins for checking my email! at 29 Dec 2010 06:01:27 AM
i recently joined from three broadband to vodafone because they could offer me an extra 1G for the same price as i was paying with three, except my megabytes are going SO fast just for checking an email! what the?! for example i 30mb when i've only been on the internet for 5mins!

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7963 Someone from QLD thinks vodafone is 30 mb lost in 5mins for checking my email! at 29 Dec 2010 06:01:03 AM
i recently joined from three broadband to vodafone because they could offer me an extra 1G for the same price as i was paying with three, except my megabytes are going SO fast just for checking an email! what the?! for example i 30mb when i've only been on the internet for 5mins!

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7962 Someone from QLD thinks vodafone is 30 mb lost in 5mins for checking my email! at 29 Dec 2010 06:00:27 AM
i recently joined from three broadband to vodafone because they could offer me an extra 1G for the same price as i was paying with three, except my megabytes are going SO fast just for checking an email! what the?! for example i 30mb when i've only been on the internet for 5mins!

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7961 Someone from NSW thinks vodafone is Fail is fail at 29 Dec 2010 05:59:11 AM
My pain is with 3 who I believe shares the same network with Vodafone, and from what I heard about Vodafone I can assure you that 3 has a failure customer service as well if not even worse. I feel with you all and good on you.

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7960 Someone from QLD thinks vodafone is Yes at 29 Dec 2010 05:56:26 AM
I Pay $29.95 a month and I can't get service inside my house or neighbouring shopping centre...I work for a Nursing Agency and I have been missing our on work as I can't answer my mobile quick enough to get the job.....I've only had the phone for 6 months & I feel I am paying for NOTHING.....I am locked into a 2 year contract..

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7959 Someone from NSW thinks vodafone is like my grandmothers hearing at 29 Dec 2010 05:51:38 AM
2.5 hours on hold to be told the department i was trying to reach (customer care) was now closed (they were open when i started calling at 7.30) and that someone would call me back with in 24-48 hours. 2 weeks later still trying to get through and no one has called me back.

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7958 Someone from NSW thinks vodafone is at 29 Dec 2010 05:51:32 AM
Today, the 29th January 2011, at 6.45 I recieved a Christmas message from my friend sent to me on the 25th December 2010, Christmas day, 4 days later, sad because I miss a lot of messages from family and friends, and mostly my calls on my mobile telephone are dropping out...cannot keep up the wasted credits,,this is not the first time my messages come late, most times i have to dial my voicemessage bank 2 times to get old messages,, its driving me crazy, and its embrassing,,,,

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7957 Someone from QLD thinks vodafone is No Singnal and dropping out and poor costomer servise at 29 Dec 2010 05:48:53 AM
My son and I were with Vodafone prepaid, we would get cut off when we could actually make a call and then when he moved to Drayton in Toowoomba he got no reception at all.When we would call vodafone the customer service was very bad,they didnt care about us at all. My son and I went to Optus,it wasnt much better and we are back to Telstra( not that Telstra customer service is good in any way at all either but at least we get coverage) A word of advice to AYONE...DONT BUT A VODAFONE,they all stuff up and if you take it back to the Vodafone shop they wont give a refund,this happedned to me and i had to fight them to get a refund on the dodgey phone that kept freezing up.

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7956 Someone from QLD thinks vodafone is sucks at 29 Dec 2010 05:48:11 AM
Signed up in APR 2009 because i was shown a map that demonstrates coverage whilst I am at work. Was told if I didn't get coverage to ring Vodafone and they will cancel contract. A week later I was on the phone to customer service. I was transferred between 5 different people all of which had English as their second language. The first lady said, I have coverage as the map says so. I said I was calling on a landline as right now my mobile has no service. To which I was told that is impossible. I got put onto the next lady who said service would improve. To which I replied I was told if it doesn't work now, I can cancel and get a refund. I got sent to another lady who was supposed to do the refund who told me the map shows coverage so "no refund" when I complained that I had already been through this with another support person she then forwarded me finally to someone who would cancel my contract but she didn't know how to, so I was put through to someone finally who did know only to be told their computer system was down and to ring back later. I said when will it be up, she said to ring in a few days time. 2.5 hours of my life wasted. Suffice to say I didn't want to go through the pain of ringing customer service again so I stayed on the contract. Dropouts, delayed texts, no coverage, people trying to ring me and unable to get through.Voicemail fail, 3G internet is useless, so much for Google Maps.. the otherday I had to goto a place i have never been in ipswich and the vodafone dropped out on google maps and I was lost for 40 minutes, Ive had it all and enough.. I should of stayed with telstra and will be going back as soon as i can

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7955 Someone from NSW thinks vodafone is Thank you for giving us an opportunity at 29 Dec 2010 05:48:03 AM
We suffered for over a year. We couldn't call each other due to poor reception at home or even out in street. We received texts after several hours. We never knew if texts we sent reached destinations. We suffered because we are trapped in 24 month contracts.

Must be due to this site that for the first time in over a year, we have 4 bar signal inside home. Thanks to you for your efforts.

Blaming phone attendants and company employees is unfair. They are paid to follow instructions and script. Problem is with the company itself and its attitude towards customers. This company has too many customers, too many, so many that they do not care for unsatisfied customers. This is my personal opinion.

Thank you for giving us a voice. God bless you.

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7954 Someone from NSW thinks vodafone is No reception at home at 29 Dec 2010 05:38:07 AM
I am missing calls, calls dropping out, voicemails arriving days after they are sent

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7953 Someone from QLD thinks vodafone is like a steel wool tampon at 29 Dec 2010 05:37:29 AM
luckily i had a vodafone prepaid card which had no signal on the country side roads when my work phone did. so i changed the 3 family phones to telsta and that has signal everywhere we travel.

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7952 Someone from NSW thinks vodafone is fail at 29 Dec 2010 05:35:07 AM
My partner and i both vodafone and it like we live in a black hole so we thought! they told us it was our handsets we said no we have tried new handsets, they then said it was our sim cards so we got new iphone's which came with micro sim. after getting up them via email telling them we just just signed up for two more years for a service that didnt work we got a reply saying we needed to change settings on phone from a 3G Service back to 2G. While this worked to a degree.... we now have reception and can receive calls but any data download is a total joke. we live in sydney so there one should be no excuse for the poor coverage and two so pist i now have two more years with a carrier that is unsatisfactory!!!!

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7951 Someone from SA thinks vodafone is Extremely at 29 Dec 2010 05:30:05 AM
My address is in Crittenden Road, Andrews Farm, SA 5114, We are supposed to have standard coverage for all services it shows green on the coverage map. I continually have nil signal and so does my partner. We have both had to remove batteries several time on Blackberry 9700 and it seems to resolve the issues for a short time. We chose to obtain a Vodafone broadband USB device as a back up if our land line ADSL is down and the signal with that device is substandard. Interesting that we were with 3 and never experienced an issues with mobile broadband signal and or mobile signal.

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7950 Someone from NSW thinks vodafone is terrible at 29 Dec 2010 05:29:25 AM
I was in eugowra last friday and had no reception at all. And when I try to ring vodaphone I wait at least 30 minutes

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7949 Someone from QLD thinks vodafone is useless at 29 Dec 2010 05:25:03 AM
I was sold a mobile phone and plan that would give me access to mobile facilities in Bali. At the time of the sale there was no connection facilities for Vodaphone in Bali. They knew it and still vouched me of their network facilties. I was naive and believed their sales talk. When I returned to Australia and complained, I was passed from one sales person to another and fobbed off. Will never deal with Vodaphone again.
FP

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7948 Someone from QLD thinks vodafone is Bad at 29 Dec 2010 05:21:11 AM
I have been with Vodafone for tw plus tears. In the last 6 months I have noticed the call reception
Strength to be BAD and it takes 2 days to receive a mms/ picture text. This is while I'm in Brisbane it shouldn't be like this
29 Dec 2010 06:06:29 AM: I share this pain with you, I am in the same situation. the mms messages is not going no where???? please explain Vodafone? I thought my phone is not working properly, now I know what is the problem. I want to be compensated by missing call, dropping calls and messages arriving few days late. Appauling service.

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7947 Someone from VIC thinks vodafone is at 29 Dec 2010 05:20:37 AM
No reception , I have lived in 3 different area, and all the areas are the same, NO RECEPTION. I received no help from VODAFONE at all...

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7946 Someone from QLD thinks vodafone is Poor Reception, Unable to Send Email at 29 Dec 2010 05:20:07 AM
I have had significant reception problems with calls dropping out randomly and it is still impossible to send an email on the vodaphone service. It has not been possible to send emails on the service for over 6 months. I was told by a Vodaphone representative that Vodpahone is well aware of this problem but continue to sell plans which include email without any informing customers of this problem. Customer service is not trained to resolve problems ... they simply apologise but take no responsiblity for misleading consumers such as myself into signing up contracts even though they are unable to provide the full service. I have spent many hours on the phone with no real resolve yet have to pay the monthly service fee.

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7945 Someone from ACT thinks vodafone is big time failure at 29 Dec 2010 05:18:10 AM
Called Vodafone and was put on hold for 1 hour, couldn't take it any longer so hung up....this was for my phone. As for my home internet, after a while it drops off with the message "searching for network".
29 Dec 2010 06:33:20 AM: well if you ring somewhere that isn't open yet i guess you will be waiting silly!

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7944 Someone from SA thinks vodafone is Accounting Fail at 29 Dec 2010 05:16:45 AM
My problem is with monthly charges for some unsolicited Trivia Game from March to November 10 which I did not activate. I have been charged $10 per week every week for "trivia quiz". I have never taken up the quiz. I always check monthly account but over period I was unable to access account online. Discovered charges in November. Requests to Vodafone for info on how they could pass on these charges met with shock and incredulity from somone overseas who insisted I must have activated the quiz. I was given Vodafone complaint contact address. Email sent detailing complaint. No response. I repeatedly followed up using Vodafone "instructions". After 3 days Vodafone emailled me to say as I had not responded to their email the complaint had been "satisfactorily resolved"! Mark

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7943 Someone from NSW thinks vodafone is at 29 Dec 2010 05:15:13 AM
i got sick of waiting for over half an hour on the phone many times and gave up and went to optus.

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7942 Someone from NSW thinks vodafone is at 29 Dec 2010 05:11:50 AM
i lost my number because vodafone have recorded my and hundreds of others dates of birth wrong. we changed from their network to optus network though savvytel.

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7941 Someone from VIC thinks vodafone is really terrible at 29 Dec 2010 05:09:16 AM
call drop out sms not able to send or receive some arrive some don't unable to make or receive calls a lot of the time and vodaphone want to charge me $250 to get out of my contract. It is still charging for a service I am not receiving.

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7940 Someone from VIC thinks vodafone is 90% at 29 Dec 2010 05:05:08 AM
Can't get out of contract with paying a huge amount of money. Canot receive SMS or Text until often two to three days later. Cannot send as receiver doesn't get them. Call drop out and unable to make calls.

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7939 Someone from QLD thinks vodafone is at 29 Dec 2010 04:57:39 AM
Signed up for TWO contracts with Vodafone in November. As and as part of a promotion we were to recieve a free pocket wifi

- We were advised that the phones would be delivered the following Wednesday. Nothing arrived, when contacted, wodafone told us they would arrive on Friday. No phones arrived.

10 working days later and still no phones. Contacted customer service, after being on hold for 40 minutes was told that no order had even been processed due to an error in the system. It took another phone call before this issue was resolved.

- Received the phones, however the pocket wifi was not provided, instead a usb internet.

- Made a number of phone calls, but gave up each time after waiting on hold for between 30 and 90 minutes.

- Finally able to speak with someone, requested that the pocket wifi promised be provide.

- Asked that our numbers from our previous carrier be ported across. Were told it would take over night to process. The following day one of the numbers was successfully ported. The other phone was not ported, however the number was no longer available on my previous carrier.

- Attempted to call. Porting issue and the pocket wifi issue were resolved after speaking to someone.

- Realised that the blackberry pack which I had signed up for, had not been provided. Called vodafone. Was told by customer service staff that the Blackberry team dealt with the issue and I was transferred. After being on hold for over 40 minutes, I hung up

- I called again the next day and spoke to a staff member in blackberry team, who told me that the sales team were the ones who needed to resolve the issue, and transferred me. After being on hold for over 30 minutes, spoke to the sales team, who indicated that customer service needed to resolve the problem and transferred me! After being on hold, spoke to customer service who wanted to transfer me to blackberry team.

= The call dropped out during this conversation. Called back, waited on hold, I became somewhat annoyed. Customer service person said that when the call dropped out, I recieved a phone call back, but didn't answer. This was not true. I recieved a message stating that a phone call had been attempted, but I believe none had ever been made.

Being annoyed, but still polite, I informed the staff member of my various issue and my frustrations with contant passing of the buck between sales, customer service and black berry. Told the staff member that I understood that this was not his fault, however he needed to provide a resolution for me, as my patience had been tested and I was ready to log a complaint with the TIO.

The staff member stated that he was unable to resolve the issue, and that I needed to contact the sales team. He provided me with 1 gig of vodafone data to use while I waited for the issue to be resolved.

I was told he would speak to sales and resolve the problem and that I would be contacted. I provided a landline number to contact me on.

No body contacted me.

- Logged a TIO complaint three days ago. Heard about the class action yesterday

- Recceived a bill which charged incorrectly for the cost of the contracts. Also, I charged for blackberry pack which still hasn't been provided.


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7938 Someone from NSW thinks vodafone is Never fail at 29 Dec 2010 04:49:50 AM
I joined Vodafone in April 1996.
Yes Vodafone not a reseller. A reseller is a company like Crazy Johns.

All the handsets I have used on Vodafone have been made by Ericsson or Sony Ericsson.
The Sony Ericsson I use now is a W890i

How would anyone know if hey missed a voice mail message?
Your bill will list diverted to voice mail for some calls.
If the call length is only a few seconds, this means the caller ended the call without leaving a message.
I do get them.

I have tested receiving a text message sent to me from a Telstra next g phone.
The text message was received a few seconds after it was sent.

The thing I hate Vodafone doing is having a $2.20 charge for sending a bill in the mail.

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7937 Someone from NSW thinks vodafone is Super bad reception at 29 Dec 2010 04:47:34 AM
No reception in my house, every time we need to make a call, we end up at the balcony in front of the house..... its hard at time because it will be either raining or we freeze to death lol, and we always try to explain it to Vodafone, they will check network coverage and always say its fine in your area (Fairfield East NSW), yeah right, your not the one who is going out the front on rainy days and freezing... i also had a little head ace a few weeks ago, Vodafone called me and said that i owed them $224.00, i replied saying i have every invoice and receipt, they kept bothering me for most of the day saying i had to pay this amount or my account will be barred, i got so frustrated and told them off for not checking there systems glitches before consulting the customer, they ended up waving this amount of the account, what was in the first place none of my concern........

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7936 Someone from QLD thinks vodafone is crap at 29 Dec 2010 04:29:25 AM
Am on prepay and could change but went with them cos they had good prepay caps. Get bad reception, dropped calls, sms sent more than once yet says not sent try again. Internet always down. There is no real excuse for this crap

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7935 Someone from NSW thinks vodafone is humungous at 29 Dec 2010 04:17:11 AM
Vodafone can suck my balls!

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7934 Someone from NSW thinks vodafone is 10/10 at 29 Dec 2010 04:12:03 AM

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7933 Someone from ACT thinks vodafone is 10/10 at 29 Dec 2010 04:07:55 AM

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7932 Someone from WA thinks vodafone is As usuall fail at 29 Dec 2010 04:07:26 AM
Numerous call dropouts on a regular basis. Incoming calls are frequently met with an "out of mobile service area" message. My phone is a business phone,and many customers have problems consistently contacting me.Interesting point on a different subject. I was with telstra and accrued a "On hold" time of 16 hours over a 3 week period. I requested and received compensation for labour charged at $80 per hour for 16 hours that I was on hold!! I received a cheque from telstra for $1000 along with a letter of apology. Might try that with Vodafone!!

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7931 Someone from SA thinks vodafone is held my bill at 29 Dec 2010 04:06:46 AM
i had two vodafone contracts. vodafone held my (tax invoice bill)for 6 months sent my bill to the rong address many times then sent me a 72 hour demand lettter out of the blue and charged me interest

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7930 Someone from NSW thinks vodafone is Maxi-Fail at 29 Dec 2010 03:55:31 AM
I flicked 3, because they couldnt provide the service, and am now stuck until the end of my contract with a company who has joined 3. I wonder if it had something to do with it. Vote with your feet people!

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7929 Someone from SA thinks vodafone is extreamly fail at 29 Dec 2010 03:53:44 AM
My husbands and my phone keeps dropping out numerous time nearly every call. We ring Vodafail to be on hold for an hour(no exageration)to talk to someone i can't understand. I lost my phone and tried to block the IMEI on it. 3 Times i had to call back because my insurance company said it wasn't blocked. Because i was on hold so long i decided to go to a vodafail shop. They couldn't do anything but say "ring them"....I asked them to as the time on hold was redicoulas they were on hold just as long. I have had it my partner is on $100 contract for what he could get now for $50 and they won't change it. I think everyone with Vodafail needs some sort of good will or compensation for the frustration and suffering.

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7928 Someone from ACT thinks vodafone is sim Expiry at 29 Dec 2010 03:51:32 AM
i have a vodafone sim with the Expiry date of 21-11-2011 and vodafone sent me a text that my account will be suspended on 29/12/2010 and to recharge to continue using your mobile
29 Dec 2010 07:50:44 AM:

if your using a 365day recharge that would make perfect sense, after your credit expires approx 3-4 weeks after that your sim expires as you have had an entire year of credit expiry, what ever credit you have left will roll over if you use another 365 day.

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7927 Someone from NSW thinks vodafone is Epic Fail! at 29 Dec 2010 03:51:19 AM
Supporting users in an IT function at my company has become a nightmare, you name it E71's, Iphone 4's, Sony erricsons and dont get me started over the number of times we had to call VF to check that a users Blackberry was provisioned properly. How is this company allowed to operate in Australia when they are clearly shonks! Heads should roll. Im doing my best to tell as many of the customers to give them the flick, maybe they'll get the message then.

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7926 Someone from VIC thinks vodafone is fail at 29 Dec 2010 03:48:00 AM
Hey 7909 re battery life. Yes Voda and all networks controll battery life. Clser to tower phone transmits less power so longer battery life. If signal is weak then phone transmits more power so less battery life. FACT Sorry! The reason is to stop overpowering the base station reciver.
Net effect; weak network, poor battery life.
29 Dec 2010 03:53:25 PM: If the signal is low the phone does not transmit more power FACT. I've worked for a company that deals with telco mobile towers. Network towers and mobile phone battery life have no connection what so ever.

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7925 Someone from NSW thinks vodafone is Vodafone don't care. I'm on contract, they get their money each month, END OF STORY. So the network fails. Oh dear, this happens..... at 29 Dec 2010 03:42:40 AM
This is the email response recieved to my complaints about frequent late delivery of voice and text messages....
"Thank you for your email.
Unfortunately, Vodafone, like any other service provider, do experience network delays/outages from time to time.
If the issue is ongoing, you will need to speak to our customer care team on 1300650410 to have this escalated to our technicians for investigation."

SIMPLE. THEY ARE NOT INTERESTED IN THE CUSTOMER.

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7924 Someone from WA thinks vodafone is It's getting rediculous! at 29 Dec 2010 03:39:15 AM
I have been with them for a couple of years on pre paid bit changes to a cap.,my phones always dropping out of calls or reception in full coverage areas I'm always recieving texts late or people are getting them days later from me, my phone won't ring but I'll have missed call notifications randomly pop up out Ov no where plus Ive had my phone about4 months now got it online Bcoz stores didn't stock iPhones for a while took almost a month to arrive no sim card whith delivery plus my first bill weeks after receiving the phone was $500 Bcoz I supposedly sent over 2000 text within 3 weeks I'm 17 with a part time job, just finished school and the only person I really text is my boyfriend to say im on my way to his house etc or my mum so this is getting beyond ridiculous the customer care people some are nice enough but they are no help they con u into paying more to add extras on your cap so you won't go over .. That's if you can actually get through to some one

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7923 Someone from VIC thinks vodafone is MAJOR FAIL! at 29 Dec 2010 03:18:57 AM
I purchased a Vodafone mobile internet stick while we were travelling around New Zealand for 2 weeks on our honeymoon. The Vodafone store even called Vodafone Aus, to ensure it was compatible once we got home. Yep no issues, they just reinstall a different program on it when I get back.
Guess what...it isnt! So now I have a $100 USB Stick which is absolutely useless to me, unless I happen to travel to NZ again one day!

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7922 Someone from VIC thinks vodafone is 110% Fail at 29 Dec 2010 03:14:55 AM
I have lived in the same house for almost 6 years. Roughly 2 years ago I started not recieving calls and having calls drop out. My phone wuold be sitting there on my desk in front of me, not moving, full 3G coverage bars, and yet people would be trying to call me and just get the message 'this Vodafone is unavailable, please try again later'. As this was our only phone, this was obviously extremely inconvenient. For a year and a half I called and spoke to I think every customer service and faults officer in Vodafone's Egypt office. Half the time, there were not even notes left from the previous time, so subsequently I had to go to a Vodafone store and replace my SIM card 4 times in total, replaced my phone, at my own expense, twice and cannot count the amount of times I had to switch it on then off again, reinstall various programs they sent me etc etc. I just wanted to make calls and recieve calls. My husband missed out on numerous employment calls. And eventually the last straw came when the woman on the phone said she had tried my phone and it rang fine. I called her out on her blatant lie, as my husband was on chat with me on the pc at the time, with the phone next to him, and it had not rang at all.
Eventually when I threatened to contact the TIO, they 'tested my area' and found that I was in a low coverage area. How this changed in the last year from this time, they would not or could not explain. Same house, same street, same suburb. Which coincidently shows FULL 3G COVERAGE on their website.
At this point the man from faults offered me a day of free calls credited back to me. I was incredulous. A DAY for 18 months of Vodahell!!! My friends had started using the term "I was Vodafoned" to explain a drop out!
I went to the TIO, and they put me through to a man via email. Because obviously he had trouble calling me!!! He offered me 1 month credit (I was on prepaid) I demanded 6 months minimum. He gave it to me no questions asked.
Honestly, I should have gotten 18 months back, but by this time my spirit was broken, I just wanted out of their company. Since then, I have joined another company. It is MUCH more expensive. But they so far have not made me wait over an hour to answer my calls, I have no drop outs, and when people call me, surprise surprise, they can get through to me.

Both my mother and sister are both still with Vodafail, and have issue after issue after issue. Its such a shame, because all of my siblings and myself have been with vodafone for about 15 years. But they have no clue what loyalty is.

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7921 Someone from QLD thinks vodafone is Epic Vodafail at 29 Dec 2010 02:59:26 AM
Let's begin with just over 12 months ago. Relocated to Sydney for 3 months for work, so decided to purchase a wireless USB modem and internet SIM for use where I moved in - a 1 minute drive from the city in Woolloomooloo. Sure enough, when I went to set this up to use for the first time, not a BAR of reception. The device appeared to work okay, but the network coverage was non-existent. Returning the stick to Vodafone proved hardly effective, the amount of prepaid internet could not be refunded, but they would refund me for the stick. What about the time wasted in the first place? And my frustration at not being able to use the service?

For 2 years I have used Vodafone through my employer's Blackberry business plan.. the past 12 months in particular I have seen ramped up call dropouts, no internet service, constant lack of any service at all and 'SOS' state service.. I am sure those of us who purchase mobile handsets and in particular smartphones want full functionality all the time and wherever we go.. otherwise we would simply use landlines or home internet as needed. The fact we pay extortionate amounts monthly in any case to access a service we want to but in most cases CANNOT access on the fly is appalling. Vodafone should survey its Blackberry users to see how many would mind waiting until the end of a busy day transferring from meeting to meeting until they get home before they can answer emails or get into contact with their key client stakeholders.

I have seen it mentioned below, but we cannot forget Australian airports!!!!! I frequently fly between Sydney and Brisbane - both terminals have a Vodafone store housed within. Brisbane's Vodafone network access at both domestic and international airports is nowhere to be found... and Sydney's service is ridiculously intermittent and unreliable. I needn't begin describing what a pain it is to disembark from an airplane and fail at many attempts to get into contact with a family member or friend who is picking you up... I have had the embarrassing hassle of having to ask to borrow another waiting member of the public's phone (which I will note was a Telstra user) to contact my waiting lift.

I am well and truly over this appalling service, and wish that Vodafone could reimburse its customers for failing to deliver over and over again - and what I anticipate will continue to occur for years to come, until their supposed improvements occur!

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7920 Someone from WA thinks vodafone is Kaput at 29 Dec 2010 02:27:16 AM
29 Dec 2010 02:32:42 AM: oh i didnt need to move, find a job, not wear deodorant or shave my BALLS in protest ;)
29 Dec 2010 02:42:13 AM: BTW, the number I called: 1300650410. Good luck to you all, and as for all the LOOSERS who sit here and comment like 3 year olds... seriously Go Get a Life!!!!!!!
29 Dec 2010 06:58:47 AM: It's holiday time - relax. You sound very stressed.
29 Dec 2010 10:46:26 PM: man i couldnt be more chilled ;) you on the other hand have too much time on your hands, time to get a REAL job

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7919 Someone from QLD thinks vodafone is It is Crap at 29 Dec 2010 02:05:58 AM
I am in Beerwah Queensland, I need this mobile for work, and it doesn't have coverage at home or around the town it is shit

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7918 Someone from NSW thinks vodafone is Pretty bad at 29 Dec 2010 01:54:46 AM
I moved to Sydney 8 weeks ago and bought a Vodaphone pay as you go chip and pay as you go usb stick. My mobile drops calls which never happened before, messages are sent numerous times despite me being told that the message has failed to send and the internet connection continuously drops off. I am sooooo glad I got a pay as you go and was able to trial the network here as I will be switching to a BETTER network as soon as possible. I chose Vodaphone as it was the only brand I recognized coming from London and although smaller it wasn't one of the networks at home that have a bad rep. The heads need to realise that this is a brand they are representing and the service (I won't even go into their customer call center rant), that they are providing has thrown a grenade into the Vodaphone name here, which I will most probably never forget regardless which side of the pond I live on.

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7917 Someone from NSW thinks vodafone is Fail at 29 Dec 2010 01:38:42 AM
This article from the UK shows how seriously Vodafone treats unauthorised social networking posts. Unauthorised posts from employees are apparently a "serious breach" and will result in "suspension of employees". Check out the following abstract and weblink;

Vodafone was forced to release a stream of apologies, replying to each user individually to say "we weren't hacked. A severe breach of rules by staff in our building, dealing with that internally. We're very sorry". By the evening the company had been forced to release that message to hundreds of individual followers.
"An individual posted an obscene remark on the Vodafone UK Twitter account," said a spokesman for the company. "The individual has been suspended pending further notice."
The "tweet" is understood to have emanated from Vodafone's customer service centre in Stoke, where its web team uses social networking sites such as Twitter to keep in contact with users.

http://m.guardian.co.uk/technology/2010/feb/05/vodafone-twitter-obscene-tweet?cat=technology&type=article
29 Dec 2010 02:08:52 AM: Vodafone UK and Vodafone AU are completely 2 different companies.
29 Dec 2010 06:41:09 AM: They are both called Vodafone. There's a reason for that Einstein. They are the same company.

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7916 Someone from NSW thinks vodafone is discusted at 29 Dec 2010 01:07:05 AM
i signed up to vodafone earlier this year not knowing of its bad performance. I get constant dropping out of calls, network loss every few minutes, cant recieve piture messages... and if i do get them its 4 days after they were sent to me.
My house phone bill has risen dramatically as i cant make calls from my mobile so have to use the house phone, all my family live interstate so i dont call them very often anymore. Their service has caused me so much grief i wish i could get out of my contract and never use vodafone again
29 Dec 2010 01:10:08 AM: You can get out of your contract, contact the TIO...click the how to complain button at the top of this website!

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7915 Someone from NSW thinks vodafone is Continuous drop outs at 29 Dec 2010 01:04:39 AM
Finally changed to another provider. This is all Sydney metro, whilst driving home (29km) knew the 15 places the phone would drop out by heart.

Was a standing joke with workmates.

There is also limited to no reception at Sydney (Mascot) Airport

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7914 Someone from NSW thinks vodafone is discusted at 29 Dec 2010 01:04:31 AM
i signed up to vodafone earlier this year not knowing of its bad performance. I get constant dropping out of calls, network loss every few minutes, cant recieve piture messages... and if i do get them its 4 days after they were sent to me.
My house phone bill has risen dramatically as i cant make calls from my mobile so have to use the house phone, all my family live interstate so i dont call them very often anymore. Their service has caused me so much grief i wish i could get out of my contract and never use vodafone again
29 Dec 2010 01:05:16 AM: You can get out of your contract, contact the TIO

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7913 Someone from QLD thinks vodafone is bad service at 29 Dec 2010 01:03:53 AM
it take so long to get to customer service

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7912 Someone from QLD thinks vodafone is Vodafone Fails Epic'ly at 29 Dec 2010 01:00:19 AM
I get zero reception inside my house! Or inside anywhere for that matter! I manage to find a place that will give me a bar or two of signal, but if I move an inch to either my left or right, the call immediately drops out, then I have to run around the place with my phone up in the air looking for another spot that gets signal!
29 Dec 2010 01:06:29 AM: OMG i have the exact same trouble, i have to go down the back yard. And forget about getting reception in a shopping mall.

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7911 Someone from WA thinks vodafone is Ridonculous at 29 Dec 2010 12:59:07 AM
I have had frequent problems with getting and maintaining reception across many suburbs in perth metro and have slow/no Internet even when I have full coverage and 3G.

Also, vodafone has got to be the worst company for customer service as I have wasted hours upon hours trying to get through to someone on many occasions only to be told that I have been put through to the wrong department. Although I wait on hold to be transferred to the right department I am yet again told I have reached the wrong department, usually at which time the reception drops. Such bad customer service had meant that I have not been able to transfer my old number although this is a relatively easy task at other service providers.

Vodafone needs to pick up their game.

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7910 Someone from ACT thinks vodafone is Is terrible at 29 Dec 2010 12:54:34 AM
Thank goodness for this website.

How else would thousands of frustrated customer be able to vent.

Vodafail, you have helped get media coverage for serious issues of lying and underservicing.

Keep up the great work!
29 Dec 2010 12:57:05 AM: You think posting here will fix your problem?? hahahah good luck
29 Dec 2010 12:58:21 AM: Amen!
29 Dec 2010 12:59:48 AM: It is about gaining a collective of people, this site does exactly that. Well done to the sites creator and to the people that have posted their problems.
29 Dec 2010 01:00:01 AM: Nope it won't. I went to the TIO and got out of my contract 9 months early with no break fees or handset costs. For the last week, I have been using a great service on another character.

Now I'm making it my mission to ensure others are armed with info to do the same.

But thanks for your post. It's the thought that counts.
29 Dec 2010 01:02:35 AM: Great website. About time. I find it hard to believe that detractors hang around here at 3am during the holidays. As for me, I just got home from a very late dinner. Goodnight!
29 Dec 2010 01:03:33 AM: See now there is a smart person that posted at 3:00am. Instead of wasting his time on this stupid website he actually used his time to make something happen. Why can't more people be like him.

Gaining a collective of people for what?? To waste time by reading people's shitty stories?? Yea thats really gonna get something done
29 Dec 2010 01:05:24 AM: I don't quite follow your argument. If you don't like this website then noone is forcing you to post.
29 Dec 2010 01:06:39 AM: Im just pointing out the flaws and how shit the website is
29 Dec 2010 01:06:53 AM: Yet here you are on this so called stupid website...sounds like a troll to me :/
29 Dec 2010 01:07:06 AM: If the maker of this website is a software developer im sure he has some sort of intelligence.
29 Dec 2010 01:12:28 AM: There is a team called the Vodafone social networking team that have been charged with posting these diversions. And apparently single males under 30 employed by Vodafone or subsidiaries that are (under breach of their employment contracts), talking on behalf of the company.
29 Dec 2010 02:10:38 AM: Single males under 30?? How did you find out that the individuals were under 30, single and were male?? Must be some super power you have
29 Dec 2010 06:45:40 AM: Yep, a super power to identify Vodafone employees and report them.
29 Dec 2010 03:59:58 PM: So tell me am i a vodafone employee under 30 and am i a male???

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7909 Someone from VIC thinks vodafone is Great Service at 29 Dec 2010 12:50:31 AM
Im a happy Vodafone customer and they have helped me in solve all my issues. But what i don't understand is that when i first saw this website the dude that made this i think his name is Adam or whatever said

"In short I am a disgruntled Vodafone customer after using the service for less than 6 weeks. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to create a website to express my dissatisfaction to the world"

I get how vodafone is responsible for dropped calls, no reception and delayed voicemail. But for someone of his intelligence and for a so called software developer i don't know how he can say poor battery life is a fault by vodafone. Does he mean that Vodafone sents out some signal to make the phone use more battery power? Poor battery life is caused by the manufacturer! As for the coverage map on this website, HAHAHAHAHA what a joke!! True the Vodafone coverage checker isn't the greatest but that doesn't mean the one on this is any better. Just now i was able to enter in several post codes and say the reception was 100% and 0 dropped calls. Oh and the message saying your ip is blocked for spamming purposes. Hahaha just takes 2min to get a new ip.

I just can't believe how stupid some people are. I was at a store today checking up my plan. Sadly the system was down. But it came to my surprise at how stupid some people in this country really are. I saw a stupid lady blaming the sales rep like it was her fault the systems were down and its people like her that are causing problems. Seriously to all the keyboard warriors that spend time on this stupid website complaining about their service, if you have the brains then instead of wasting time here just call the telco ombudsman. Heres the website even
http://www.tio.com.au/
Soo simple. But im sure people just want to sit here and continue complaining. So how about instead of sitting on this poorly made website, you get ur lazy ass to a land line phone, and call the telco ombudsman. Why dont you go on and join up with Telstra the number 1 telco provider in AUS??? You will see that their complaints line is longer than their service line and dont get surprised when they charge you thousands of dollars for their service.
29 Dec 2010 12:56:14 AM: You sound like a desperate captain going down with a sinking ship.
I admire your misguided loyalty.
29 Dec 2010 12:58:55 AM: Im a happy customer and i agree vodafone has and is still experiencing problems. But venting here isn't gonna solve it is it?? If people want a solution no point posting it up here. Its just like a blog page. Go to the website i posted to get something done about it instead of wasting your time here for nothing
29 Dec 2010 01:03:03 AM: Yet here you are posting :/ this site is about gaining a collective of people to show vodafone that customers are not willing to put up with the poor service they are providing. Sure people will still go through vodafone and the tio and even the lawsuit to gain compensation / be free of vodafone, but first it is about making the company and the wider Australian audience aware of the problem
29 Dec 2010 01:03:45 AM: This website has gained a huge amount of publicity on radio, television and print.
29 Dec 2010 01:05:26 AM: Gaining a collective of people to show customers?? HAHAHAHAHA good luck to that!
29 Dec 2010 01:08:05 AM: This website has had over 1.2 million hits in 12 days. Check any webtracker. I think it may be working.
29 Dec 2010 02:13:08 AM: ok so what is 1.2 million hits gonna do? Is it gonna magically make the reception better?? Is it gonna magically cancel your contract?? Is it gonna magically make me a millionaire?? Is it gonna magically make the battery life better on my handset?? Because according to the maker of this website, Vodafone is responsible for shitty battery life.
29 Dec 2010 03:24:26 AM: Errr Vodafone is responsible for replacing handsets with faults, that they provide with plans.
It took them almost 6 months to replace my sisters faulty iPhone! Which had a programming fault. And thats how long it was sitting in Vodafones incompetent hands for. Once Apple got it, it was a matter of days!
Just not good enough!
29 Dec 2010 03:54:11 PM: So it was Apple's fault to begin with correct??
29 Dec 2010 08:10:07 PM: vodafone staff are quote "not qualified" according to apple, to deem an iPhone 'faulty' so cram it up your arse before you go around making radical statements and blaming the wrong people
29 Dec 2010 09:06:14 PM: Ummm... Just so your aware, as it seems your not.. Poor battery life could mean a few things... Your phone is continually looking for reception from voda, therefore killing the battery life... it could also mean he waisted many hours away from a charger trying to get through to customer support... which will kill your battery life with lenghy hold times.. Not all of us can sit on hold at home or work for 2 Hours with the charger plugged in! Oh yeah, and voda are responsible for the handset you purchase off them!!
1 Jan 2011 12:04:26 PM: I also have had no problems with Vodafone, silly me just changed over to Telstra to go on one of those bundle plans. Man, bad move. Now that they have bad customer service being switch from one person to another with no good outcome. I went straight to the ombudsman and its all sorted. Maybe some of you VF customers should do this. Was a very simple process.
2 Jan 2011 05:46:46 AM: Hey numbnut, the site lets it be known that we as consumers have a voice (this country democracy) just cant believe how stupid you are. Amongst other things, lots of us are now aware that the problems are with the network. Dont you get it?? fone continually seaching uses more battery power.cant believe they let stupid people like you out of your country, maybe they try keep the intelligent people and let them make a meaningful contribution
2 Jan 2011 01:28:02 PM: Poor battery life can be attributed to poor network quality. When your phone is transmitting (ie. making calls, using internet, periodically checking in with the tower) it is sending signals to the mobile tower. If reception is poor, then signal quality is degraded to the point were communication between your phone and the tower is effected, your phone will compensate for this by increasing transmission power and thus draining batteries faster (conversely when signal quality is good your phone will reduce transmission power in order to conserve battery life).

A drop out occurs when your phone has maxed out its transmission power but still cannot maintain adequate signal to noise ratio with the tower. On a side note, the increased transmission power equates to an increase in the energy of the microwave radiation emitted from your phone antenna, most of which passes through your brain...
9 Jan 2011 09:36:39 AM: I have two identical phones however one is already with Telstra and the other still with vodafail (not for much longer). The phone with Telstra uses about 1/4 less battery power over the day. It will still have 1-2 bars of battery consistently at the end of each day. And they both do the same amount of work.
22 Jun 2011 12:01:22 AM: A phone that has to constantly search for a weak signal will experience reduced battery life as the voltage from the battery is used to amplify the receipt and transmission of radio signals. This is basic telecomunications physics.

- radio technician.

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7908 Someone from NSW thinks vodafone is in trouble. at 29 Dec 2010 12:47:21 AM
Many people are leaving or have left Vodafone already.

Strange thing is, with call volumes down, the network still doesn't work.

I also wouldn't put it past Vodafone that their plan was to actually get some of their customers to leave so as to be able to better service the remainder. Vodafone would still win due to break fees.

But I don't think they counted on all this publicity.
Oh, to be a fly on the wall of the Vodafone CFO's office. With all these people leaving, the network upgrade will cease to generate a viable return on investment. Contingency should then kick in leading to a cancellation of network upgrades. This will leave everyone in the same mess.

Perhaps Vodafone is on the way to a spectacular public failure?

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7907 Someone from QLD thinks vodafone is dropp in receiption at 29 Dec 2010 12:37:53 AM
Its been around mora than 2 weeks now, i could not get network continously, i my get in the toilet but not in the kitchen, i might fet in some part of the school and it will drop off suddenly.
So on the 28th of DEC 2010, i decided to give voda phone a try, so i called the customer care center to complain, the result was i waited till the reciption dropped off = 37 min and 25 sec.
i guess being bigger is not always better.
Gday to all

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7906 Someone from QLD thinks vodafone is FAIL at 29 Dec 2010 12:28:25 AM
I am with 3 mobile and since it has gone to Vodafone (and therefore using there reception) I find that my phone now has very poor reception in areas that I used to have no problem with when 3 mobile used to use Telstra as it's roaming network.

When we went to the 3 mobile/Vodafone shop at Chermside they told us that they had too many customers which was affecting reception and drop out rates!! We just laughed at them and left.

When my plan is finished I will ensure that I help them lose some customers!
29 Dec 2010 12:30:31 AM: 3 and Voda uses different towers. 3 still uses Telstra towers to roam. Dont assume things you dont know about
29 Dec 2010 12:36:06 AM: Oh whinge whinge. Go back to seek.com.au Vodafone employee.
29 Dec 2010 12:43:50 AM: How's it a whinge? The fact is that the agreement between 3 and Telstra still exists and that 3 customers can still roam on Telstra's network. The network infrastructure that Vodafone and 3 uses are completely separate from each other. Consequently, Vodafone users cannot roam across to the 3 network.
29 Dec 2010 12:50:00 AM: "don't assume things you don't know".....

You sound rather defensive to me!

Fact is, it doesn't matter which way you slice it, Vodafone are Vodafailing.
29 Dec 2010 01:07:05 AM: I'm not "29 Dec 2010 02:30:31 AM"... I'm a different person lol.
29 Dec 2010 01:09:52 AM: ^ The only one who defensive is you. Just admit you were mistaken. Its a well known fact that 3 and vodafone uses different towers. They're still two separate networks. Maybe do some research so you dont look like an idiot. :)
29 Dec 2010 01:14:32 AM: Who cares. Vodafone is failing. They bought 3. Now 3 are failing. The CEO has admitted issues. Did you see his blog?
29 Dec 2010 01:17:38 AM: Changing the topic? Vodafone didn't "buy" Three. It was a joint venture between both Hutchison (who runs 3) and Vodafone. The ownership is split 50-50. The CEO has only admitted issues on the Vodafone network - Three customers are unaffected.
29 Dec 2010 01:20:31 AM: Thank you for that valuable information.
29 Dec 2010 01:22:00 AM: There's no need to be sarcastic. All I was doing was correcting your incorrect information/facts and perceptions before others became misinformed.
29 Dec 2010 01:25:53 AM: Ok so you are clearly a Voda or affiliate employee. By contract, you are in breach of HR policy making any public comment without the express permission of your PR team. Edwina Elliott, your corporate affairs and PR manager, will not be pleased when I direct her to your posts.
29 Dec 2010 01:33:01 AM: http://m.guardian.co.uk/technology/2010/feb/05/vodafone-twitter-obscene-tweet?cat=technology&type=article
29 Dec 2010 02:05:38 AM: Ok im a different person thats still in high school with no job and even i knew that 3 and vodafone use separate towers. Pretty easy to find that information when you wiki it. Doesn't take a genius to figure that out.

29 Dec 2010 03:22:00 AM - if someone has corrected you, do you automatically assume that they work for the company?? If i told you that Microsoft is separate to apple, do you assume that i work for Microsoft??
29 Dec 2010 02:08:04 AM: 29 Dec 2010 03:25:53 AM - Just wondering have you read their contract?? Im not saying i have but have you? Does it actually say that or are you making shit up?? What prof do you have??? Also that link for the article is not relevant. Vodafone AU and Vodafone UK are completely 2 different companies. Didn't know there were people that stupid on this flame site
29 Dec 2010 06:44:20 AM: Gosh, you must be desperate. Have a nice day watching people document their pain.
Goodbye :)
29 Dec 2010 09:55:10 AM: While all the above is true - note it is also a fact that most of the Voda staff of previous years have left. It is now pretty much run by 90 percent of Hutch staff. Processes, service, marketing all these things have changed significantly. The GM's and CEO are pretty much all Hutch. Ans since all this happened Voda has gone to the dogs. I have many many good friends who work there and have done so for more than 10years. No-One is happy with how things are, I have been advised to port out cause they dont know when the fix will be in place. Even if you are cranky about it or defensive about it - look at the facts. Poor service, poor coverage and even worse accountability. After 15 yrs, I am off to Telstra. At least you can call people.
29 Dec 2010 11:09:57 AM: I am with Three and have been for years and cannot complain,used to be with Telstra until Three bought out capped calls,years and years ago.
My boarder who has a granny flat 10 metres from where I am typing tis from,is on Voda for both Iphone 1/2 nd gen and mobile broadband.Broadband seems to be the worst offender of them all.Drops out,cannot boot up,ssslllooowww tttooo llloooaaaddd web pages,etc etc,.He has spoken to Voda heaps of time s and they actually blame the wind and rain that we are having in Strathpine [Just north of Brisbane] as the cause for connection failure issues,Apparently there is a Voda call centre in Tassie that he has rung sometimes and is more help that your local indian voda employee.I use a Nokia N95 Plum 1 gig and have just got a Iphone 3rd gen 32 gig,and am next to his laptop and I have full service and his mobike broadband like flickers for 3 bars or so and goes up and down.
bad bad,bad,bad.

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7905 Someone from NSW thinks vodafone is hektik fail at 29 Dec 2010 12:24:51 AM
I been paying $114 a month unlimited cap almost 2 years now and been with voda for over 6 years and ever since i have used a iphone and android phone from vodafone ofcourse i get the usual late messages dropped calls, cant call or recieve. NO BLOODY 3G WTF? i pay $114 and 2gig of 3G i dont even use... wtf is Edge network i pay for 3G, i called voda 3 times they make me stay on the fone for over an hour NO LIE, i wanted a new phone from them thinking my fones faulty they ddint give it, im hoping to move to telstra end of my contract stuff voda

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7904 Someone from NSW thinks vodafone is Words cant describe at 29 Dec 2010 12:24:00 AM
"No Service" for hours and hours, and when i called and finally got through, the customer service person said they will get there technician on to the the job and said goodbye after all that wait. still no service.

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7903 Someone from NSW thinks vodafone is FUCKED at 29 Dec 2010 12:20:35 AM
SHIT, NO SIGNAL, JUST TERRIBLE - http://trugaming.net

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7902 Someone from NSW thinks vodafone is Epic fail at 29 Dec 2010 12:13:07 AM
I get on an unlimited cap only to find I can't make calls cause I never have service! My calls fail half way through convo! I can barely use the Internet... N then have to wait almost an hour to get on the phone with Voda to have an Indian tell me they're sorry to hear about this n there's nothing they can do! Arguing this is so frustrating!

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7901 Someone from NSW thinks vodafone is Epic fail at 29 Dec 2010 12:12:27 AM
I get on an unlimited cap only to find I can't make calls cause I never have service! My calls fail half way through convo! I can barely use the Internet... N then have to wait almost an hour to get on the phone with Voda to have an Indian tell me they're sorry to hear about this n there's nothing they can do! Arguing this is so frustrating!
29 Dec 2010 12:27:43 AM: yeh man 1 hour talking to a indian telin me which areas do you have problems in hahaha i want half my money back just to be fair so should all of us

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7899 Someone from QLD thinks vodafone is drop out at 29 Dec 2010 12:08:37 AM
my contract
29 Dec 2010 12:12:28 AM: four members of our family have voda phone.we swapped from 3 after we were told lies about their coverage

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7898 Someone from QLD thinks vodafone is drop out at 29 Dec 2010 12:07:40 AM
my contract

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7897 Someone from NSW thinks vodafone is VERY at 29 Dec 2010 12:07:01 AM
Internet Reception 0/10, Phone Reception in Sydney CBD 1/10, Text messages and MMS take a long time to reach me or...they never reach me, Most frustrating is the Internet Connection which is worse than a developing country's Internet service.

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7896 Someone from QLD thinks vodafone is drop out at 29 Dec 2010 12:06:37 AM

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7895 Someone from QLD thinks vodafone is drop out at 29 Dec 2010 12:05:54 AM

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7894 Someone from QLD thinks vodafone is drop out at 29 Dec 2010 12:04:38 AM
contract

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7893 Someone from NSW thinks vodafone is utterly epic fail at 28 Dec 2010 11:58:31 PM
I used to be a Vodafone customer.
Having two Vodafone phones calling each other was impossible.
Voices were unintelligible.
Never got a signal unless you were standing on top of the Warringah Freeway overpass closest to the city, or conveniently inside a Vodafone store and even then the data speeds were absolute donkey shit.
Customer service 'representatives' were indeed representative of the service you get from Vodafone. I mean, I'm not an Indian bashing racist, but can you imagine what they're saying in an Aussie accent?
What I noticed is that the Vodafone SALES people on the phone were Australian.

Thank god I'm with Telstra now, with an iPhone 4. The audio quality on the calls is landline quality, and downloading data is faster than my ADSL2+ Wifi connection.

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7892 Someone from NSW thinks vodafone is at 28 Dec 2010 11:56:11 PM
After calling endlessly wasting valuable time eg40 hours in a week on hold! No joke!!! To be told that I cannot get out of my contract despite not having any reception though I still have to pay! Being told the network is being fixed but can't ever give me a date! I am so glad that I am not alone in this! Also some bills have been $1200 per month and the bloody thing doesn't even work and more hours another 40 approximate having to complain with no response!

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7891 Someone from QLD thinks vodafone is Photo messages at 28 Dec 2010 11:51:55 PM
I am still waiting on photos sent to me while I was in the same room as the sender on Christmas day so there are at least 6 photos out there in vodafone limbo

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