26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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12968 Someone from VIC thinks vodafone is failed at 19 Jan 2011 10:10:16 AM
well the mess is it takes 4 hrs to get on then the constant dropouts while im downloading so then i need to begin again the signal is riduclous maybe for 1 hr i get 3g signal but thats rare and on my other laptop i use optus and it 100% better vodafone means lies and trick you into believin they have coverage everywhere vodafail big time

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12967 Someone from ACT thinks vodafone is Extremely at 19 Jan 2011 09:36:47 AM
Trying to send text messages, it times out well over 50% of the time, even with 3-4 bars of reception on my Iphone 4!

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12966 Someone from ACT thinks vodafone is Vodafone Software Fails at 19 Jan 2011 08:44:03 AM
Vodafone software is failing on my N8, they tamper with it way too much and you can never get the updates straight away to fix the bugs. If there are software issues with the phone, and you are on contract which means you will be paying your bills for a subsidised handset anyway, we should be allowed to debrand the phone and use the latest (untampered) software directly from nokia. I've heard Vodafone are the worst at phone software tampering.
19 Jan 2011 09:47:24 AM: I heard there was a known issue with some N8s out of the box - the fault being failing to charge and ultimately not switching on.
Switching to a Nokia version of the software instead of the Vodafone one won't void your warranty so you can feel confident to update it yourself. Then in the future if you want the Vodafone software put back on so you can access things like Vodafone Live! the service centre team can do it for you, or you can follow the steps on the website. Hope that helps (former employee)

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12965 Someone from NSW thinks vodafone is Ridiculously at 19 Jan 2011 07:27:56 AM
Messages fail to send in any reasonable time frame. I will be talking to my girlfriend (also on vodafone) through texts at noon, responding every 5 minutes or so for about 10 messages. Then suddenly my text goes unanswered. The rest of the afternoon I work, send a few texts, no big deal. At about midnight, I suddenly get bombarded with 25 texts from my girlfriend as well as various others, time date from 1pm to 11pm.
Simultaneously she receives the same.

Another occasion, I will message her to let her know I'm coming over. Get in the car, drive over, no worries. Then a few hours later we will go out, and she finally receives my message. Go figure.

Calls fail to connect also. Either my phone cannot connect to the network (Connection Error, with full reception according to the display), or it can't find the other person.

Coverage where I live is supposed to be fantastic, and also where she lives, but it just doesn't work (Kensington NSW).

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12964 Someone from NSW thinks vodafone is Shocking at 19 Jan 2011 02:47:47 AM
I have been with Voda Fone for many years, I have had my I phone 3 for over a year and the signal and 3 G network appeared reasonable up till December 2010. I use to always have at least 4 or 5 signal bars displayed constantly. From all of December till this date it's appeared to be getting even worse if that possible. No signal whasoever tonight i n my area of Putney Gladesville. Ring customer service previously and it took a conservative 1 hour to be told they were not taking calls that evening. Prior to that i have waited to be told by lara I have progressed in the Q , as my I phone was about to run out of battery. Didmn't have to worry thou, I got gonnected to An Indian male, that I could not understand, and he could not understand me. I would assume the problem may have been that he could not even comprehend, interperate, nor complete even the most rudimentary customer service. I was polite at all times and respectful of the apparently non speaking male. I asked if I could perhaps speak to a supervisor or someone eles and \I'm sure he hung up on me, I had the 1 signal bar going. Voda Frustration, I guess they work on the principal, if you make the problems so converluted, protracted, exasperating, or in this case take hours upon hour of what would have been productive moneyu earning time for me , with them leading me on to believing my call will be answered in soon, with false hope. To be then being looked after by a person that can not even use the Universal language English. Then when I asked to put through to a supervisor to get hung up on, how infuriated I became leaves an idelible imprint of fool me once same on you, if I stay with Voda FoneShame on me! I feel like that Guy the 70's movie Network, Peter FINCH. Sticking my head out a window and Yelling out,"I'm as mad as hell and I'm just not gonna take it any more!" I hope you don't scub this, as Voda Fone appears to dismiss their loyal customers.Cause they are just the plain facts as I see them as a proponent of the Aussie fare go. I feel, if they disenfrachise, remove or complicate the complaint and feed back procedure they have less reports, hence less problems to deal with. A problem not taken to them, appears to be a problem solved for them!
19 Jan 2011 10:26:54 AM: WTF? I think you need a few lessons in the "universal language" of English mate.

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12963 Someone from VIC thinks vodafone is No Network Coverage at 19 Jan 2011 01:13:29 AM
Every month I spend at least $250 on my bills and yet I get no coverage on my phone when I am at home.I live in the Melbourne Surburb of Burwood 3125 and as soon as I walk in the door my phone completely drops off the network.Most people who try to ring me while I am home get a message that my phone is either switched off or unavailable.I generally get voicemail mesages 5 to 6 days later.This so painful considering I have a latest mode phone in good working order.Its especially upsetting that I spend so much money for such a bad service.
19 Jan 2011 06:28:23 AM: You can be released from your contract. If vodafone refuses contact TIO or email (PERSONAL DETAILS REMOVED)
20 Jan 2011 12:00:14 PM: If your spending $250 on your bill you are on the wrong plan mate!

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12962 Someone from ACT thinks vodafone is "I've 'ad enof ov them" (get it? "ad enof ov" is "Vodafone"!) at 18 Jan 2011 11:11:53 PM
Some concerns. Just wondering why some Vodafone staff have been posting here? Don't they know what this site is for? It's not a sympathy seeking site to post in. It's for angry customer complaints to vent their anger so they don't have to take it out on others. I've seen posts like 'don't abuse us in store' and 'be respectful'. Vodafone staff, can you PLEASE direct your concerns to Vodafone Australia. Don't direct it here, it will only make people do contrarily otherwise, particularly at this rate and point in time. If someone abuses you, it's against the law, so just go through the company procedures/policies and remove the abuser from the store where necessary. Call the police or security if necessary. Or close the store. As an employee of Vodafone, by law, you have OHS rights that should be entitled to you in your employment contract, so you deserve compensation from Vodafone should you be harmed by abuse, mentally and/or physically. Read your employment contracts carefully please, before you sign up to work for this highly deceptive business. With many consumers deceived, I can't help but wonder how many employees have been deceived or ignored at Vodafone Australia. Hope it explains this.
19 Jan 2011 09:51:59 AM: This is such an ignorant comment. I feel sorry for the staff - they are mostly just underpaid, teenage casuals from highschool who are only doing their best to follow rules put in place by an organisation. I think it completely fair that they can ALSO vent THEIR frustration here as long as it is not in a mean way and I certainly don't think saying 'be respectful' is inappropriate.
How would you feel if you were abused all day long online and in store for something you have zero control of?! I'm sure ultimately they are trying to do what is best for you, but it is the higher management that is making it difficult. They would NEVER have to call police or take it to HR if customers were just polite and respectful of fellow human beings as they should be
19 Jan 2011 12:16:44 PM: 'Abused all day long in store and online' They should seek help from employment rights agencies against vodafone. And yes, you do have control, you can resign and find another job where its safer. Its like how people say how ignorant we are to complain when there are many telcos to switch to. Same here. There are many jobs for high school teenagers to go to, fast food is a clear example. Additionally, how many employees are actually being abused? We don't know.
19 Jan 2011 12:22:23 PM: If you feel sorry for the staff, then join forces to make a revolt against 'abusive' customers. There is nothing I can do about it. If I must clarify, I'm not intending ignorance, my apologies if it was taken that way, but I'm just telling the staff that its best to stay away from this mean site. Is it really that hard to comprehend?

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12961 Someone from ACT thinks vodafone is 100% fail at 18 Jan 2011 10:25:58 PM
i thought it was only Ghana here that we are experiencing poor service from Vodafone but rather a global issue. i pay high bills and don't get the quality service. as at now i can't check my billing online neither can i check my vodafone webmail. i made a report on several occasions but nothing seems to be done. am fedup with them waiting for better internet service providers to come and save Ghanaians. every body is complaining. God save us.
19 Jan 2011 06:43:14 AM: Yea we didn't know there were issues in Ghana too!

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12959 Someone from QLD thinks vodafone is Its PAINFUL at 18 Jan 2011 09:38:28 PM
On a 24 month contract, i really wish i hadn't bothered!! The cap plans offer great value......but that is all. I live on the sunshine coast and where i live and work has really poor coverage, i wont even talk about data service.....everything is just PAINFUL with Vodafone. i constantly have NO SERVICE indicated on my iPhone and having spoken to the Technical issues department (after waiting for anywhere between 45-60mins) i just feel like it will never improve. i have 14 months left of this.......HELP!!!!!!
19 Jan 2011 09:23:54 AM: Wouldnt you be in bridge with your contract?
19 Jan 2011 11:42:40 AM: Complain to Vodafone tell them you want to cancel your contract. They will tell you there will be a fee etc and that it must be your handset. Then when you are not happy with their response contact the telecommunications Omudsmen http://www.tio.com.au/ put in a complaint and an Australian rep will call you back and let you out of your contract with the option to buy your phone.

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12958 Someone from ACT thinks vodafone is shocking at 18 Jan 2011 09:37:37 PM
for the last 6 months now i have been strugaling to sort out my billing isues.i have been charged an extreamily large amount for national data when it was ment to be included in my contract but wasnt.it all started when i was eligable for a free upgrade so i got one and they never loged my new contract.i have sofar "fixed" this problem twice.the first time i was credited but my contract wasnt changed .i aparently "fixed" this problem again and was credited again but in my most recent bill there is nothing to certify this and i still owe the same amount.this ontop of all my reception issues i think im ready to switch servers.SHAME ON YOU VODAFONE.
18 Jan 2011 09:39:20 PM: oops im from qld not act

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12957 Someone from NSW thinks vodafone is Dropouts and poor reception at 18 Jan 2011 09:08:00 PM
Hello, I live less than 5 minutes from the Chatswood Head office and my phone constantly drops out in the middle of calls or won't work at all during peak times.

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12956 Someone from QLD thinks vodafone is horrible at 18 Jan 2011 08:58:25 PM
Can't login to MyVodafone. No method available to check how much data I've used or how much credit I have left on the plan. Cannot contact vodafone customer service. Terrible coverage. Facebook is extremely slow: that's when it loads.

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12955 Someone from QLD thinks vodafone is Dismal. at 18 Jan 2011 08:38:29 PM
I have complained/ attempted to complain to them since I took out a contract 15 months ago for them to provide me with a mobile phone service in inner Brisbane.
Every call is approx 50 mins then it either rings out or I run out of time or they suggested I go to a store.
So 3 or 4 visits to a store some distance away and in the shopping centre 1 of their stores doesn't have mobile coverage unless you step out to the door or beyond !!
At those visits they agreed they had not seen the SMS screen message I was getting 20 or more times per day of "network Lost" . After the 13 month mark 1 consultant suggested it was actually the fault of the iPhone . Within 5 mins I called the iPhone store and had to agree to pay $39 for some prolonged assistance. That was because one of my complaints besides not having mobile service inside my riverside unit in Brisbane, was not being able to sync my phone with a computer because of various messages that they also couldn't explain.
My biggest complaint is the No Service I get in any drive around the city, several times.

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12953 Someone from QLD thinks vodafone is mega fail at 18 Jan 2011 07:30:20 PM
when im at home i can not make or receive ANY phone calls, it constantly drops out. i can not access the internet via my mobile. i have to make multiple phone calls to the 1 person/ place because my calls constantly drop out!!!! today my car broke down and i had to call racq. i made 4 phone calls that dropped out just as i got to an operator, it was only on the 5th attempt that i got to complete my call without the call dropping out. i am FED UP with vodafone!!!!

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12951 Someone from WA thinks vodafone is AGGGHHH! at 18 Jan 2011 07:04:09 PM
I'm with Vodafone's prepaid internet, which is definitely the worst decision I have made. While we wait for our house to be fully reconnected to broadband... with someone OTHER than Vodafone, thank god. The service is terrible, with terrible speeds, and constant disconnection. I am most annoyed when I download something, but while downloading, the internet drops out, killing the connection and download, meaning I have to restart the whole process, while my internet usage climbs and climbs. Whats sad is Im stupid enough to keep buying credit for it.

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12950 Someone from QLD thinks vodafone is everything at 18 Jan 2011 06:43:18 PM
I got a new htc phone and now when im on calls my phone drops out also alot of sms fails and i have to resend again and again. the other thing is internet on my phone use to be good but now it keeps freezing! i was happy until they joint with 3 i was planning to get my partner to join cause they were good now im not, even i want out. at this moment im calling for the third time on 1555 to complain ive been calling for 1 hour now thats the total. on the 1st attempt i eneded up speaking to somebody calling for there friend mick from nsw. im getting really sick of this like i said its been ever since they joint with 3 which was always a crap service in general im wondering what happened to good old vodafone. still ringing!!!!!!!!!!!!!!!! i have now had time to cook my dinner eat my dinner wash my dishes my make lunch for tomorrow and now about to eat desert!!!!!!!!!!!!
18 Jan 2011 06:59:48 PM: We need your time on hold data in the On Hold Again? tab at the top of the page, also check out the How To Complain tab for your next actions!!!

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12949 Someone from NSW thinks vodafone is Customer Service at 18 Jan 2011 06:22:31 PM
Vodafone are costing me a lot of time and effort to get nothing done. I simply want to change my business account to a personal one and stay with them. You know, keep paying them money for service!! They are making it hard both in the aussie shops and overseas call centre. What if all Vodafail customers started charging reverse charges for the time it takes to deal with and fix their customer service problems. I think I will start running a reverse bill log at $60ph for the time it takes for me to deal with their issues. Something that the Govt. might consider for future Telecommunications standard contracts. Maybe then they will change.

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12947 Someone from QLD thinks vodafone is is a candidate for bankruptcy at 18 Jan 2011 06:21:18 PM
Third attempt to recharge my prepaid mobile on the internet. After hitting the submit button an error quickly comes up to say "please close the browser and try again or try calling 1555 to recharge". I can't break my contract because I have to pay $300. My contract finish on 31 Jan 2012. After my contract I am changing my ISP to Amaysim and my phone to Skpe.
18 Jan 2011 07:29:06 PM: Iam a little confused you say you are on prepay but it will cost yopu $300 to break your contract, this seems a little contradictory.
18 Jan 2011 08:52:47 PM: Probably has two accounts with Vodafone, phone on contract and mobile broadband on prepay. Vodafone wont let the customer recharge. The customer wants to switch telcos, but has $300 to pay if he/she ends the contract. TIO all the way. How to complain section.

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12946 Someone from NSW thinks vodafone is at 18 Jan 2011 06:06:45 PM
I am on a $49 / month plan and have NEVER gone over $50 in the whole time I have been with Vodafone (basically since they started) and this month I get a bill for $170 - not only is this ridiculous as I have not made 4 x as many calls as I usually do in a 4 week period, but I CANNOT get onto Vodafone. I am typing this while my phone sits at 38 minutes still not answered!!!!! This is the 3rd time I have called, but as a working mother with 2 children, I don't really have time to spend an hour on hold only to have to hang up and try again at a later date. If I do ever get through and I am told I have supposedly made this many calls, it is only because nearly every time I am on the phone, the line drops out and I have to call again!!!!!
18 Jan 2011 07:03:12 PM: We need your time on hold data in the On Hold Again? tab at the top of the page, also check out the How To Complain tab for your next actions, looks like it could be the TIO!!!

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12945 Someone from QLD thinks vodafone is disappointed at 18 Jan 2011 05:08:12 PM
Numerous calls lost whilst chatting
when updating (top up) of wireless broadband - poor connection
at times no connection at all
Whilst on internet downloading - internet drops out
delayed voicemail on mobile
overcharged mobile and cannot get response from services provided - very disappointed.
18 Jan 2011 07:02:07 PM: Check out the How To Complain tab for your next actions, looks like it could be the TIO!!!

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12944 Someone from NSW thinks vodafone is Over 10 seconds to load this page at 18 Jan 2011 05:05:38 PM
^ full bars but soooooo slow!!!

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12943 Someone from NSW thinks vodafone is HUGE at 18 Jan 2011 04:51:48 PM
my phone has been dropping out for months! I have called vodafone and spoken the the "fantastic" Laura 4 times today and guess what, every time i was put on hold my phone cut out!
My girlfriend is with optus, she called last friday because she doesn't have great reception at home (zetland sydney NSW) she spoke to a real person and they let her straight out of her contract with 19 months to go because they recognise that that area is a bit of a black spot for them... Congratulations Optus - great customer service and HONEST!
Im so over the headache this is causing me and everybody else!
18 Jan 2011 07:04:19 PM: Agree great customer service!!!!

Check out the How To Complain tab for your next actions, looks like it could be the TIO!!!

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12942 Someone from WA thinks vodafone is Shiiiiiiite at 18 Jan 2011 04:51:20 PM
Can you in anyway contact the Vodafone TIO resolution team by a number or anything?? They refuse to get in contact with me!
18 Jan 2011 04:53:39 PM: if they haven't contacted you within 10 days of your complaint call the TIO and they will follow it up for you. Unfortunately you cant contact them directly

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12941 Someone from NSW thinks vodafone is extreme! at 18 Jan 2011 04:43:06 PM
We have found our selfs in a house with no reception, to get reception you have to half climb the back fence! This is only in the past 12-18 months however, we resign while the reception quality was going down, because they are going to fix it in the next month or so! Then they have just sent us a bill for $300 extra because they told us one thing when another was the case and then billed us to fix it. Then again when they had to fix it after they didn't and we had to call and have it actually fixed!

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12939 Someone from QLD thinks vodafone is at 18 Jan 2011 04:15:09 PM
ok so i work for vodafone and my mobile is with vodafone so i feel your frustration, but i just want to put out the point that IT IS NOT STAFF'S FAULT, this is our job my store prides on customer service and thats why our customer enjoy coming back to us, but we are getting customer personal abusing us calling us very horrible names. so please just remember we are human. we are facing the same issue you are with our phone, so be poliet its not hard
18 Jan 2011 06:41:11 PM: Sorry mate but thats how big business operate. They hide behind a wall of staff hoping you won't take it out on them because its "not the staffs fault". If you can get the senior management to step down to the coal face and let people give them an earful,you won't cope as much flak. If you are having the same probs we are having maybe you should expose your internal knowledge to the TIO.
19 Jan 2011 09:56:04 AM: I feel so sorry for you - I used to work for a telco. People never realise that is isn't your fault! Hang in there, hope you have a good manager. I've definitely spoken to a couple of awesome Vodafone reps in store before

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12938 Someone from NSW thinks vodafone is extreemly at 18 Jan 2011 04:08:48 PM
i received an sms from vodafone saying that im owing Just over $80. thats the heighest bill ive received so far. when i went to hav a look at my statements it showed i had an overdue payment from the previous bill. that annoyed me alot because i originally set my account with direct debit!! first 2 bills were directly debited from my account, somehow the 3rd didnt make it that far! HOW!!!!????? WHY!!!????

ive since paid the bill, yet still have not managed to get in contact with a vodafone employee to sort out the problem.

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12937 Someone from NSW thinks vodafone is VERY at 18 Jan 2011 03:52:03 PM
To all those wanting out.

i lodged a complaint with the TIO a week ago stating poor quality service and privacy concerns.

Got a call from vodafone today, saying they will cancel my obligation immediatly. Im still with Vodafone but can leave the contract at no cost to me anytime.

this is a good, clean way out if you are locked into a contract.
18 Jan 2011 05:00:51 PM: When in doubt, Give the TIO a shout!
19 Jan 2011 09:09:41 AM: not correct the TIO has now changed the process. They now take your complain and then an investigation officer will check to see if you had pull this before, this will take 4 to 5 weeks as they are busy. They will then contact you to check the validity of the complaint, and if so, then ( 4 to 5 weeks later ) they will then forward the complaint to Vodafone who have another 10 working days to to contact you to check the validity of your complaint. So about 50 days all up to see if your complaint has any substance.

I believe Vodafone is now telling TIO that they have made it too easy for customers to get out of their contracts and have told the TIO they prefer this process to exhaust the customer and to make sure they continue to pay whilst all this is going on for 50 days.
19 Jan 2011 09:54:02 AM: Is the above true??

Does anyone else have experience of this???

Can you please post here to let us all know???

Thanks..................vodafail.com mod
19 Jan 2011 06:47:53 PM: like i posted initially, it took them 7 days exactly after i lodged my complaint to give me a call back and tell me the situation that I'm free to go if i wish.
i Have never done this before, so am not sure about the repeat offenders part of things.
20 Jan 2011 10:13:13 AM: The 7 days is no longer true, 5 weeks is realistic, don't believe it? Try it yourself, vodafone has never been known to be efficient in resolution of prpblems, esp getting out of contracts. That's why we are all here discussing our pains!
21 Jan 2011 01:09:14 PM: guess i was lucky then.

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12936 Someone from ACT thinks vodafone is Call cut out at 18 Jan 2011 02:55:06 PM
Call cut out in the middle of conversation
I cant hear the other side

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12935 Someone from NSW thinks vodafone is beyond hell at 18 Jan 2011 02:51:28 PM
Vodafone why don't you just pack and leave Australia?
No one wants you here, it is obvious, just look at how many people hate you.

Just leave, go away, no one in Australia will miss a thing when you are gone.
19 Jan 2011 09:58:01 AM: Only 12,000 complaints out of 7million plus customers (when you include 3 mobile)... just a drop in an ocean that I doubt they really care about long term unfortunately

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12934 Someone from NSW thinks vodafone is makes dealing with Telstra a walk in the park at 18 Jan 2011 02:45:03 PM
This company call Vodafone.
Well when you try to tell them you have a problem at the store, after waiting for a long time, the staff look at you as if they had never ever ever heard of anyone ever complaining about their network and billing issues, if this was in court, the judge would immediately condemn them for contempt of the law.
And when after you waited for hours for their call centre staff, and you try to explain to them the issues their network was causing, they sound surprised, treats you with condescension and belittled you as they have never ever ever heard of any problems with their perfect billing system and their perfect network.

Vodafone: Just about the only most perfect organisation in the world, ever.

what a load of bull shit Vodafone, get your act together or just quit this industry and get into making toilet paper instead.
19 Jan 2011 03:13:15 PM: then ud have toilet paper that would not come with any sheets

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12933 Someone from NSW thinks vodafone is Poor Everything! at 18 Jan 2011 02:41:18 PM
WOW...I lodged an online complaint with TIO, and within 5days I was out of my contract. There was no argument, there was nothing except 'we are prepare to let you out of the contract 15 months early'. I was beginning to think 2 cans and a piece of string was going to be better than the rubbish coverage I was getting. I highly recommend this option to all instead of waiting on hold for hours and hours and hours!
18 Jan 2011 03:22:00 PM: i contacted tio and they said a few days ago vodafone have 10 days to contact me, its about day 5 or 6 and i havnt heard from them lol
19 Jan 2011 09:55:00 AM: Anything yet from Vodafone???

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12932 Someone from WA thinks vodafone is EPIC FAILURE at 18 Jan 2011 02:29:49 PM
No Service, Repeated and numerous Dropped Calls, Unable to make calls or receive them even when phone indicates sufficient reception, people call but phone doesn't ring or even register a missed call and I only ascertain the missed call later when the phone indicates that a voice message exists, Text messages sent days before and not recived until days later and in one case I received a text message several months after it had been sent - though in that particular case I had actually received that text. It is an absolute disgrace!

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12931 Someone from NSW thinks vodafone is billing at 18 Jan 2011 02:19:17 PM
i have never ever been with vodafone!! and i received a bill for 3 grand!! i rang them up and they said they dont have a account with my name on it! then i rang the obudsmen! now apaprently i opened an account a year ago!! in a state im not even in!!!! and they said it would be resolved in ten days its been 3 months! and they still havent cleared my name!! they said they sent it to the fraud devision! and havent heard nothing since!
18 Jan 2011 02:23:14 PM: Intersting one for the auditors to look in to.
18 Jan 2011 02:27:05 PM: i have a number they gave me to call just goes to voicemail!! and no one calls back!! ive looked up the debt collection agency that sent the mail to me and the website is a bunch of disabled kids?? so i dont understand!!
18 Jan 2011 08:33:35 PM: @ 18 Jan 2011 04:27:05 PM just a thought but you do know about the recent security breach???

I think you should go to the TIO with this one sooner rather than later!!!
25 Jan 2011 10:27:16 AM: i had contacted the tio, they said i had to send a a signed declaration to them they said they were investigating, i spoke to a lady twice she never asked me any questions about the fraud or nothing everytime i asked her she told me she couldnt talk with me about it and the matter had been refered to the fraud department, still to this day 3 months later after there 10 day promise nothing~!

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12930 Someone from ACT thinks vodafone is at 18 Jan 2011 02:18:46 PM
Pathetic coverage through what seems to be most of the ACT! where i live is almost non existant!

So over this company and the BS people you deal with on the phones. the people in the store palm you off to the hotlines.

waiting for my contract to end so i can leave with out some overseas phone operator telling me to pay a huge sum of money so i can finally go somewhere that allows me to make calls or recieve messages.

4 of my mates are all in the same boat and we cant even make vodafone to vodafone calls next to each other without issues!!


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12929 Someone from VIC thinks vodafone is A SUGGESTION at 18 Jan 2011 02:17:33 PM
There are many posts on this site relating to poor customer service experiences, in particular issues not being chased up by the call centre and/or calls not being returned as promised.

One way to allowing the resolution of outstanding customer service enquires to be tracked, followed up and eventually resolved would be as follows.

If a customer has an issue which cannot be satisfactorily resolved on the first call the overseas call centre must provide the customer with a reference number.

A customer should then be able to log in through 'My Vodafone' see the reference number, a precis of the issue and its current status in terms of resolution. Some other organsiations such as banks provide such a facility.

If after say for arguement 48 hours the overseas call centre has not called back and resolved the problem the customer should then be automatically entitled to ring a special Australian based call centre to enable the issue to be escalated. Calls to the Australian call centre could be filtered by requiring the customer to key in their reference number on the phone. Also NO 'Lara' involved in this call centre.

If due to the complexity of the issue the Australian call centre cannot resolve it first time the status and progress of resolution of the problem should be updated for the customer to see online through 'My Vodafone'. Certainly the Australian call centre should be taking ownership of resolving the problem and be hopefully staffed with people who actually use Vodafone and this understand it quirks.

If after a further period of time the issue is not resolved the customer can then follow other external options e.g. TIO.

Certainly there would be an incentive for Voda to keep costs down by expecting the overseas call centre to solve the problem first time. However, for the sake of serving and keeping customers through this difficult period it would certainly help if customers could fell that if their issues remained usnresolved for say 48 hours because the overseas call centre did not call them back they could have access to a local call centre with local expertise.

If long delays begin to occur in getting through to the Australain call centre (hopefully this does not happen) there is an option for the customer to email it with the requirement that the email is responded to in say 24 hours.

The above is a suggestion only, many understandably would say that access to an Australian call centre should be a first right. However, I think something needs to be done and that Voda should seriously consider something like this at this time.
18 Jan 2011 08:30:59 PM: Such a great idea... and really not that difficult for most people/companies to pull off, but I think this is way far beyond vodafones capabilities! I am sure if something like this where we could see the status of our "enquiry" or complaint would keep most of us a lot calmer and easier to deal with and in turn keep many more customers happy! Also something as simple as a text message, the same way we receive bill notifications regarding network problems eg "Vodafone wishes to advise you that we are having network upgrades in your area over the coming weeks, minimal disruption may be experienced during this period but please bear with us as this is necessary to serve you better in the future"... this would have probably kept me as a customer or at least pacified me instead of blowing up at the call centre staff after not having my resolution that was promised to happen in 5 business days, and then passing my complaint to TIO.
18 Jan 2011 08:58:34 PM: Sorry but getting a text to let you know there is issues is a bit silly...if there are issues getting texts. Great logical post from OP though. This system is basically in place in my experience. You call care, you ask for team leader, he can't fix the drama but he emails the australian dept that can and then you're fixed. Hope Vodafone listens to make it more transparent a process for everyone though.

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12928 Someone from ACT thinks vodafone is super fail at 18 Jan 2011 02:15:09 PM
I want out. I have written 3 emails to Vodafone complaining that I'm not getting text messages, that i can't call people, that my battery life is (or was over Dec) poor (it was lasting a couple of hours max) and you know what they wrote back? Get your Sim changed. Do they think i haven't done that yet???? And whats with the 'reply' email system =please write in between these lines only= are they f*ing kidding?? If somebody wrote to you and said 'the product you are charging me through the teeth for doesn't actually work' wouldn't you call them??

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12927 Someone from ACT thinks vodafone is Worse than useless at 18 Jan 2011 02:06:38 PM
Well the troubles continue today. I decided after lunchtime to keep a log. I'll probably need a PA to do the admin!

13:30 can't connect to Internet
14:03 tried 3 times to make a call
- connection error
- network busy
- success
15:00 managed to connect to Internet but performance virtually unusable
- timed out
15:31 tried 3 times to make a call
- network busy
- network busy
- success
15:34 managed to connect to Internet but performance virtually unusable
- timed out
15:56 can't connect to Internet
- tried 5 times and gave up
18 Jan 2011 02:10:58 PM: In addition to keeping a log, I'm going to spread the word on Facebook warning people not to sign up with Vodafone. Clearly the 'Infinite' plans look attractive until you realise they don't work. All the Vodafone shops seem busy signing up customers. I feel very sorry for them. Every extra customer that Vodafone signs up cripples even further the network infrastructure that isn't coping with the current demand. I am convinced this is a network capacity issue.
18 Jan 2011 02:27:54 PM: Yep your spot on. The merge between two company client bases have caused the amount of users to go beyond the limit of their network capacity. Meanwhile Vodafone is attempting to upgrade their network towers. We need a number of customers to leave Vodafone please, to help the company not exceed capacity! Just kidding.
18 Jan 2011 03:26:09 PM: yep i know, i walked past the vodafone shop in my shopping centre today and saw at least 2 suckers signing up, felt like running in there and telling them to get out while they can!!
18 Jan 2011 08:37:11 PM: One way or another I have convinced (easily I might add) 9 people not to sign up with Vodaphone.

8 mobile 1 internet..................a result I think............but wait there's more..................to come!!!!
18 Jan 2011 09:03:53 PM: Customers on 3 and V have not merged onto the one network. This is a myth. It will happen down the track definitely but not yet. People on the Infinite plans make up a tiny percentage of all their customers again no impact. The congestion is coming from smart phone users. I read somewhere that a data session on a smart phone wipes out about 100 slots for talking and texting on a network. (Don't know if that's exaggerated or not but makes sense to me)
18 Jan 2011 09:34:53 PM: Guess that is another possibility. Interesting. Unfortunately there is a exponential growth on smart phone adoption in the market. It's going to make it worse. Damn.
19 Jan 2011 10:05:36 AM: Yup good point about - the networks are completely seperate and have not merged YET. They just have the same senior management team etc, but not the actual network. Don't even use the same signup system or billing teams or anything yet. The network is still under capacity user wise, it is just the faulty network towers that have been causing intermittent problems over the last few months. Full details vodafone website

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12926 Someone from QLD thinks vodafone is COMPLETELY at 18 Jan 2011 01:59:16 PM
I have been a loyal Vodafone customer for 12 of the last 14 years and up until the last 18 months haven't had a bad word to say about them. I even managed to get most of my family and friends to switch so we didn't have to pay for calls to each other. Now who's the jerk?

Here is a list of the problems I've experienced lately :

Call Failed at least once a day
Failure to connect at least once a day
International roaming if it worked was usually only txt, voice was unusable.
3G data speeds are worse than dialup days.
They online customer portal has locked me out 5 times in the last 3 months.
You can't pay your bill in store
I've had days were I can't call out at all and have to power my phone off for a couple of hours to get it working.

Vodafone has been nothing but awful service for me and for the first time in my life I'm considering becoming a Telstra customer as I can't handle this completely inconsistent and unreliable service.

Make it better vodafone, this sucks.
20 Jan 2011 02:37:40 PM: Werd. This is the exact thing I have experienced. I've spent so much with them, I demand some loyalty back!

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12925 Someone from NSW thinks vodafone is Extremely at 18 Jan 2011 01:52:43 PM
Network coverage up east coast of Australia works @ 45% - great help when you have a critically ill relative in hospital and needing updates on health progress or when you're late for a job because of highway work and you can't call ahead to your employer! Ridiculous. Even in my home in North Bondi, the network waivers in and out of range EVERY DAY and NIGHT!

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12923 Someone from SA thinks vodafone is at 18 Jan 2011 01:48:22 PM
I have just been on hold for over an hour to try to have my iphone 4 unlocked (as they've switched me from three to vodaphone due to service coverage issues). I complained about the 3 days that my phone has not had any service, and was put back on hold to customer service to have financial compensation, which I agreed to as long as I wasn't on hold for another hour. The call centre guy claims that my long wait on hold was "due to the floods in Qld" ??! great excuse!

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12922 Someone from NSW thinks vodafone is at 18 Jan 2011 01:39:28 PM
I had my contract cancelled on 1 December 2010 & in the last 2 days, have had 3 phone calls on my home phone from an overseas call centre (shows up on calling number display as overseas) saying they are calling on behalf of Vodafone and asking what type of handset I use. I didn't let them go any further and tell them I'm not interested.

Has anyone else had it? Should I be concerned as to how they got my number?
18 Jan 2011 01:53:20 PM: I guess that is what happens when companies like VF "offshore" their customers personal information. Who knows when and where personal info is sent or held in these days of Globalisation. Maybe the calls were from spammers or scammers in your instance.
18 Jan 2011 08:52:06 PM: Maybe from the Whitepages or on autodiallers.

Telstra has lists of millions of names addresses and phone numbers ALL ACCESSIBLE FROM THE INTERNET!!!!



There are even maps to your house!!!
18 Jan 2011 09:06:57 PM: HAHA so funny if it wasn't true! Comedy gold mate. You win best response ever IMHO. Good one. Mind if I steal that to tell my mates? HAAHAHAAHA
18 Jan 2011 09:52:07 PM: At least it doesn't come with credit details or bank account details, of which up to 4.5mil private details were available online as it's stated in Vodafone's security breach. Luckily, White pages only applies to landline users of telstra, though you can choose to not have your details on there if you wish.
18 Jan 2011 10:08:46 PM: Apparently it's a federal law that all landline numbers are listed, though not necessarily on white pages. You have to pay to keep it private, which sucks. That law is excluded from the privacy law, so too bad Australians lol.
19 Jan 2011 08:59:43 AM: You don't have to be jerks about it.

My number is on the Do Not Call Register, yet still received these phone call. I'm not that stupid to think that my home phone number isn't on the internet in the white pages. I was asking more as to whether anyone else had received such a call and whether it may have been related to the security breach.
19 Jan 2011 04:36:15 PM: the Whiepages security breach?

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12921 Someone from NSW thinks vodafone is Woeful at 18 Jan 2011 01:37:10 PM
Sitting right in the middle of the Sydney CBD and have had no service on my iPhone for the last 3 hours...
18 Jan 2011 03:06:09 PM: Coming up 5 hours now...

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12920 Someone from QLD thinks vodafone is Never Again at 18 Jan 2011 01:36:54 PM
I just ported out, terrible service, terrible reception and data quality was a joke, never, never ever again.

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12918 Someone from NSW thinks vodafone is epic fail at 18 Jan 2011 01:26:52 PM

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12917 Someone from NSW thinks vodafone is at 18 Jan 2011 01:25:48 PM
I was blaming the regular dropouts and delayed sms's on my old Nokia and was patiently waiting for my 2 yr contract to end to upgrade.
I've been to my local Vodafone store. The guy was pleasant but claimed any existing reception problems have been sorted and showed me phones I could upgrade to when the time came.
I'm in business and have spoken with clients (before all the issues came to light) who independently complained of their dropout experiences so now I know I'm not alone. Most disappointing as I've been very happy with Vodafone and have been a loyal customer for year. Not as from next month though...

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12916 Someone from QLD thinks vodafone is EPIC FAIL at 18 Jan 2011 01:15:08 PM
i had insurance on my handset, once it broke i tried to get vodafone to replace it, for 8 months i was stuffed around, sent to vodafone stores to get paper work for insurance, the people in the stores would tell me that paperwork didnt exist, vodafone insisted it did. they were not helpful at all. i ended up just paying the contract out. i will never deal with vodafone ever ever again.

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12915 Someone from VIC thinks vodafone is VERY at 18 Jan 2011 01:03:55 PM
The Phone Keeps Cutting Out It Wont Connecting When Wanted To Call Someone. Really Bad 3G Connection Like REALLY...

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12913 Someone from VIC thinks vodafone is Massive fail at 18 Jan 2011 12:13:27 PM
People haven't been able to text me for past three days and when I needed a confirmation text to transfer some money in netbank - of course I never received that as well. When someone calls me - and this has been the whole time I've been with Vfail - some 12 months - 9/10 times my phone doesnt even ring and it goes straight to voicemail. Anyway, I'm going to Virgin - surely they have to be better than this crap.

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12912 Someone from ACT thinks vodafone is going up and down at 18 Jan 2011 11:51:41 AM
I would like to express some concerns. Why are people labelling this site as highly biased? It's plainly obvious that it is a site for unheard or distressed customers to complain and vent their anger here rather than at Vodafone staff. Words here have some minor profanity, but it is only what usual angry people have to say. Place yourself in their shoes, wouldn't you be just as angry with swearing involved? If this site makes customers feel better, then obviously, by using the how to complain section, they can get their problem resolved with less anger and more respect, since their anger was already posted here as a complaint. That's how I see it. However, direct or indirect racism is not Australian, so that is not right. Do not be racist here or anywhere else. Why? Because we are all humans and are a single species that have a majority of DNA exactly the same as each other. Being racist is like saying dislikes to physical limitations of evolution. We are different in ethnic backgrounds, which helps us distinguish each others' uniqueness. If people all had the same body , the same customs, and the same identity, many people would have trouble recognising each other and people would complain again. So appreciate our differences as multicultural Australians. Implying a comment about verbal accents or communication issues, which would otherwise be taken as racist, should be alright under the condition that it has a reason and explanation as to how it made your issue hard to resolve. If people want to really express how magnificent, excelling, fantastic, and marvellous Vodafone is, then go to their website forums or give them a call telling them how much you love them. They would really need that support right now. Perhaps you could create a Vodafine or Vodafantasy fan site to show your biased support for Vodafone, to make them happier in these dark times. Hopefully, people don't immediately complain about this useful post.
18 Jan 2011 12:07:19 PM: I would also like to add that Vodafone's official site is obviously biased to how great they are, for sales and assurance reasons. So just get information from Vodafone.com.au and Vodafail.com. Combine what you have gathered and you will end up with a satisfactory balanced explanation to the angel and devil of Vodafone Australia. There two sides to this issue, not one. We can't have Vodafone being seen as an angel all throughout their culminating network issues. It is up to you to decide what is the truth and what is the lie.
18 Jan 2011 01:58:27 PM: I really like your idea of a website called "Vodafantasy.com". We could all go there for a lovein celebration of all the warm huggy touchy feely things about Vodafone we have all come to love and admire. In Vodafantasy land our mobiles would work 100% of the time and LARA will have retired to Mumbai.
18 Jan 2011 02:21:01 PM: LMAO! Yeah vodafantasy is available right now under a codename: www.vodafone.com.au

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12911 Someone from TAS thinks vodafone is Very big fail at 18 Jan 2011 11:13:36 AM
I had a Vodafone contract around 2 years ago now - was advised around Hobart where I would be able to use my service for Data, voice etc... I then found I could use my phone (in the middle of the CBD) outside my work if I stood around 1 mtr away from the building facing Mt Wellington & my left arm straight up in the air whilst right hand held phone to my ear, well maybe not that extreme, did have to be 1 mtr from the building & facing the mountian. If I stepped back towards the building call/data would fail. If I turned away from the mountian, call/data would fail. I got all the exuses in the world (cannot use inside any structures, need to have hooked into an in car kit, phone was faulty - was swapped 3 times - & in the end I paid out the contract & told everyone I knew not to use Vodafone. Wish I had the details as I would be joining this class action.

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12910 Someone from SA thinks vodafone is craptacular at 18 Jan 2011 10:09:37 AM
page takes 5-10 minutes to load, if at all..with full signal.vodashite

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12908 Someone from NSW thinks vodafone is they themselves is making the most of it at 18 Jan 2011 09:55:29 AM
The government need to step in and punish this organisation for their lies and for not telling the truth.

There also needs to be legislation on how organisation's complaint and resolution process are done.

This company appears to have no standards nor any form of proper procedures for complaints to be followed through, thoroughly investigated within a set time.

No one takes responsibility in this company. Instead they blame the customers whenever something goes wrong.

Their call centre staff are also brain dead. Part way through a conversation looking at your records, they 1. either hany up on you or 2. Vodafone network cuts you off and to their call centre, that is a call answered and customer problem resolved. They never call you back knowing full well they were cut off from you and knowing full well your problem is still not resolved. They expect you to call and jam their lines by waiting 2 hours and playing tic tac toe with Lara and then get a different call centre staff only to repeat your concerns again and then guess what? Right, they hang up on you again only to let this process repeats itself until you get exhausted and give up and then you are conned into paying something that you should not have to pay.

This is Vodafone's way of resolving customer's issues. Clearly there is already an emerging pattern on the way they do business. Make sure customers are totally exhausted trying to address their concerns, make sure customers do repetitive motions to try and anger them and tire them, most of all, make customers waste as much of their time as possible to discourage them to lodge any complaints.

sadly this sort of business behavior is also condoned by the government.

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12907 Someone from WA thinks vodafone is Never Use Vodafone Again! at 18 Jan 2011 09:51:29 AM
I signed up for the first year half price plan. Get my first bill and charged full price. It took me the entire day to get through to their call centre. When i did get through they were really condescending telling me i didn't understand my bill. When i finally convinced them that i was being overcharged they transferred me to differing departments. When i asked one person why he was transferring me, he hung up on me. Eventually went in store (told to vodafone myself because they can't do it for me) when i refused and insisted they call on my behalf (and yes they do have a direct line for store staff members to contact there call centre - they admitted it after originally lying and saying they didn't). Still don't have my money back after my second bill, so have lodged formal complaint with the ombudsman, which i strongly recommend anyone with a problem with Vodafone to do so. The more formal complaints lodged, the more time, effort and money vodafone has to spent to sort it out it might just give them the desire to fix the problems rather than signing ppl to contracts and forgetting about them!
18 Jan 2011 07:31:04 PM: i work for vodafone and can assure you that i have to sit on the line for an hour to get through just like you. hence why we get the customer to do it because we have a job to do.
21 Jan 2011 08:12:00 AM: I signed up for the same thing. I went in store and was told yes the bill was incorrect so I said I would only pay half and got them to cancel my direct debiting. What do you know I payed half and still got the full amount debitted from my account. I then went in store again and someone else said the first bill was correct and half price thing doesnt kick in untill your second bill. I wanted a refund because I was misled into paying more. I arranged twice for a refund and it never went through. Got my second bill and the half price still wasn't showing up. If you read the terms and conditions of the half price deal it says it should be applied as a credit to you 1st month's bill to your 12th month bill. So it should have been applied straight away. The staff are completely unaware of the terms and conditions. I wish I had never signed up to vodafone, it's been 2 months and I am so dissatisfied and sick of having to go in store all the time. I can't get through to the call center, waiting on hold for an hour is not an option for me when I work full time.

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12906 Someone from VIC thinks vodafone is pathetic at 18 Jan 2011 09:49:21 AM
After one month of NO SERVICE and losing alot of business due to being uncontactable and trying daily 3-4 times on hold for hours trying to speak to someone i have finally managed to be released from my contract!!! Am so happy and relieved. Apparently i have to send my handset back, they will send me a satchel. Ive had the contract for 12 months and have surely paid for half this handset. Not to mention the dollars i have lost in business due to vodafones lack of service. Does anyone know where i stand in regards to keeping the handsets?(without having to pay more money)
18 Jan 2011 03:14:59 PM: Send it back in 1000 pieces.
Or buy a cheap second hand phone off ebay and just send them that, stating that the phone you received with your contract was lost months ago.

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12904 Someone from VIC thinks vodafone is mediocre at 18 Jan 2011 08:59:52 AM
Let me count the ways ...
1. When I use my mobile, I typically have to make a number of attempts to make a call/text as the call/text is not connected/sent the first few times. This is especially bad at my home in Barwon Heads and on trains.
2. Most incoming phone calls to my mobile go through to voicemail immediately (without the phone even ringing). It wasn't until someone actually asked me (a few weeks ago) if I was with Vodafone that I realised that the problem wasn't with me or my phone, but it was the carrier.
3. When messages do go through to my voicemail, many notifications take a large amount of time to come thru. Many times I have arrived home only to have my husband ask me, "didn't you get my message?" - I eventually will get them, but in the meantime he thinks I am dippy.

The only reason I have not changed carrier is because I am on a really old scheme that only charges me for calls made - because my usage is low it only costs ~$10 per month.

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12903 Someone from NSW thinks vodafone is Everything at 18 Jan 2011 08:56:10 AM
6 bars of signal strength and still cannot make a call.
Vodafone will not answer phones in a timley manner ,1.45 hrs is unacceptable.
LARA the so-called intelligent answering machine does not understand plain English.
When calling Vodafone after an excessive wait time you are often hungup on.


It is likley that they are desparately trying to run and hide and not address these issues.


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12902 Someone from QLD thinks vodafone is at 18 Jan 2011 08:22:38 AM
Terrible coverage, beyond useless internet connection!!!!!!!!!!!

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12901 Someone from VIC thinks vodafone is Worse than 3 and Pathetic at 18 Jan 2011 08:13:58 AM
was moved across from 3 to vodafone last week after being promised better mobile broadband coverage on my iphone 4...wat a MISTAKE i made!!!
the sppeds are 20 times slower than 3, the webpages never load up or always fail....my calls go through to message bnk even if i have 4 bars


Mr Ombudsman here i come!!! this network has to seriously get its act together or SHUT DOWN coz there are thousands of customers out there suffering!!!

been on hold for over an hour now to 1555 and the phone just keeps ringing!! anybody not getting through???

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12900 Someone from QLD thinks vodafone is pretty much the same as 3 Mobile at 18 Jan 2011 07:53:23 AM
I am an iphone user and recently switched from 3 to Vodafone after experiencing multiple difficulties with signal in the area that I live. With Vodafone I am finding that the 3G network is dropping out constantly, no service status intermittantly, and text messages not being received until 3 - 4 hours after they have been sent.
I would like to know what Vodafone are doing to resolve these issues?

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12899 Someone from VIC thinks vodafone is Epic Fail at 18 Jan 2011 07:48:25 AM
I've actually used every mobile service provider and Vodafone is the worst!! As soon as I'm don't with my contract I'm out to never return! I've never had so much problems with reception and Internet connection! Including the wireless?! It doesn't make sense to me in this day an age for a mobile service provider not to be able to provide clear reception with no drop outs! What are we paying them for? Don't they want us to use out phone?! My fiance is in London at the moment and I rely on the internet connection! Vodafone need go step up their service or allow us to leave our contracts now!

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12898 Someone from QLD thinks vodafone is Pathetic at 18 Jan 2011 06:58:23 AM
Very bad reception since October 2010, alot of dropout calls and receiving messages 8 hours later. Not good enough. Have complained to Vodafone a few times, they obviously have a problem that cannot be fixed. I am not paying my Bill until I get the service that I am paying for.

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12897 Someone from NSW thinks vodafone is Huge at 18 Jan 2011 06:46:32 AM
Almost every time I am on the phone my call drops out, then I get lumped with a larger bill when I to pay for a new connection fee. I am constantly calling people back same as others. Not only that, I get "call failed" all the time geez what's going to happen if there is an emergency hmmmm??? I also get delayed voicemail sometimes 3 days later. This is just ridiculous service and I cannot leave because I am still in contract and stuff that I shouldn't have to pay to get out of this. Hello Optus!

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12896 Someone from ACT thinks vodafone is at 18 Jan 2011 05:19:21 AM
This seems to be all getting out of control here, I'm seeing people disrespecting moderators, ripping into staff and trying to post info on them, people are going against the recommendations of voda-fail regarding how to complain, showing respect etc, and people are actually reveling in it, enjoying it.

the moderators must be working super hard here now, the point is starting to be lost to hate and argument and really is reducing the level of respect that it should deserve.
18 Jan 2011 05:47:03 AM: I agree with the above.

Moderator. Pls remove the 'reply to 12888' which includes references to Jews and the F word in the 'post 12892'.
18 Jan 2011 06:38:55 AM: I completely agree, moderating is taking up increasingly more time for our volunteers. It's quite sad and I hope that the tone improves, it is taking away from people's legitimate complaints and concerns.

@07:47:03 AM - I've moderated that reply, thanks for alerting us to it. We haven't got to the stage where we are moderating out swears (unless their use is excessive) but we may get there soon.


Vodafail.com Mod

18 Jan 2011 07:00:45 AM: I am not condoning the behaviour but I think that it is reflective of people that are powerless to improve their situation (at least in the short term). They have been let down by government departments that should be protecting their rights.

Vodafone as a company continues to provide poor service, does not acknowledge their problems, is not providing any discounting to existing customers who are suffering from dropouts, poor reception, ficticious billing, poor security practices etc. Further they are making difficult to contact them to get things done about the issues. In short everything is sweetness and light from the Vodafone perspective whilst they tough it out until things improve or people stop complaining due to fatigue and it falling on deaf ears.

The balance of power is strongly with Vodafone - consumers have a contract which if they fail to pay their good financial standing is at risk. In the meanwhile there is seemingly no immediate consequence on Vodafone to provide their contracted services to an acceptable level.

Until there is visible action to bring Vodafone to account and penalise them and allow customere to leave without penalty this behaviour of lashing out will conntinue. Perhaps it really is time for either the ACCC or that useless Conroy to step in and do something.
18 Jan 2011 08:03:40 AM: To be fair the silence from Goverment and Parliament in looking into what is appearing to be a very major issue with Vodafone is deafening.
18 Jan 2011 10:41:34 AM: @ 07:47:03am - Please, that was only one swear word! The rules state 'excessive profanity' thank you very much. If you read #12892 you should appreciate what it has to say about the argument issue. It is actually more informative compared to many other posts here. Some in the past have included: "Sh!t coverage." and "Bad." without any indication as to why. Those are vague and not informative on the major issue at hand.
18 Jan 2011 10:48:15 AM: Also the post below here is a prime example of vagueness: 'does not work'.....

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12895 Someone from QLD thinks vodafone is Very at 18 Jan 2011 04:49:52 AM
Does not work

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12894 Someone from ACT thinks vodafone is Bad Reception at 18 Jan 2011 03:39:30 AM
Extremely Bad reception, poor customer support...

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12893 Someone from WA thinks vodafone is So bad at 18 Jan 2011 03:21:58 AM
Vodafone has become a complete joke. As a test tonight I sent my girlfriend a message (she was sitting next to me at the time), 18 minutes later she received it. She is also with Vodafone. It has reached the point now where I can no longer trust my messages are getting through to people. I am so glad I only have 2 months left on my contract and am in a position where I can best show my disgust at this unacceptable service by moving to another carrier that will at least deliver my messages in a timely fashion and not drop my calls. (hehe not too sure which carrier that is but they must be out there :) )
18 Jan 2011 10:50:42 AM: Optus are the same...
18 Jan 2011 01:56:21 PM: I use Virgin Mobile. (I have not had one issue yet), but I also said that with Vodaphone in the early days.
18 Jan 2011 05:15:53 PM: I am with Virgin Mobile. My text was delivered half an hour late (today - and that's for the one I know). Their mobile internet sux BIG time and their customer service is apalling! complete with heavy Indian accents and silence when no arguments are available. Forget Virgin Mobile...

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12892 Someone from ACT thinks vodafone is not doing anything constructive with their time at 18 Jan 2011 12:56:57 AM
This was meant to be a reply to #12888 Re: 18 Jan 2011 01:26:41am, but it is a major complaint on it's own as well. So I've posted it here. Note that Vodafone employees that work in store are just about the only Australian people we can complain to in order for them to pass the message to their Australian managers, who then pass the message to the company's Australian executives (depending on VHA's management hierarchy). It is then, we hope, that the Australian executives will help resolve the nationwide network problems by implementing checks and investing in an effective, undisruptive way to maintain the network towers. So VHA store employees, please use our initial feedback and give it to the manager, who will hopefully pass it on. Since we are still having problems, it seems that the company has organisational and management issues. VHA employees (ex or not), do not immediately complain against us about abuse, etc. You are hired to represent the company and have signed up knowing that you WILL (often or not) be dealing with angry customers and TOLERATE it, NOT personally but from the company's perspective; ie. AS A HUMAN RESOURCE ASSET OF THE COMPANY, I don't know how many times I have to emphasise this. Customer service, particularly in call centres dealing with customer issues, DOES actually require a good degree of tolerance with upset customers. Don't think you've signed up for the job thinking everyday will be sunny and sales. Think again. If you don't feel safe, then resign or join us on a battle against the company. Otherwise, you won't help us since there is little evidence of taking initiative to pass the feedback to the higher ups. Do something more constructive for once in your 'morning meetings' rather than just taking menial orders. But nothing happens, so both VHA employees and customers start this unending cycle of whinging and sulking. Thus, we keep coming back, more and more aggravated that nothing is resolved. 'It was the angry customer's fault, don't abuse us,' says the employee. 'It was Vodafone's fault, they aren't resolving my issue,' says the customer. Note that customers, in most cases, intend to point the blame and abuse to the company itself, but the employees mistaken it for themselves. Hopefully, this helps clarify the typical 'back and forth company vs employee vs customer argument' that follows a company's major issues. As for Nigel Dews' plainly obvious "IT'S ALL ABOUT KEEPING THE SHAREHOLDERS HAPPY" statement to VHA employees. WHAT THE FUCK. Is that all he cares about? His salary and making shareholders happy? We can tell by the ongoing fall of the company's reputation and the ill treatment of customer services, which means the ill treatment of VHA employees, something we all don't need but is inevitable at this point in time. Once again, the CEO needs to review the company's mission statements. Nuff said.
18 Jan 2011 05:03:57 AM: customer complaints are not received in their shops, all customer complaints and such all go through customer care, as pointed out by voda-fail themselves in the how to complain section, you call. If you go into a store to make a formal complaint you'll be only wasting time while waiting to be served only to be told you'll have to call up!

Don't bother going in there, they can't do anything!
18 Jan 2011 11:06:10 AM: Thanks for letting me know that Vodafone works differently to what I stated. I wish their store staff had power to help us. It would be greatly greatly greatly appreciated.
20 Jan 2011 09:27:21 PM: No point VF enabling their store staff to deal with the problems when VF's infrastructure is the problem. Had VF pre paid mobile broadband that once worked at Marayong in NSW and the service degrade to nonexistent. 4 hrs with the help desk, fiddled with settings, upgraded VF's PC software (took 2 hrs to download the upgrade via a manually configured connection)etc was all for nothing. It just died and they, VF, don't care.

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12891 Someone from Somewhere else thinks vodafone is Horrible at 18 Jan 2011 12:30:52 AM
I am in the USA but my company has an office in the UK. One of our employees lost his phone and I called Vodafone to purchase a new Blackbeery, they told me to go to a Vodafone store to purchase one. I made them know I was calling from the USA and after going back and forth for nearly 20mins, I demanded to talk to a supervisor. They wouldn't let me and hanged up the phone on me. I called back again and they told me the only thing they can do for me is they can order the phone and it will take 2WEEKS for the employee to get. I told them they do not understand the phrase "time is money". This company is just a piece of shit "POS"

Levels, Boston-USA

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12890 Someone from NSW thinks vodafone is Poor service and over charge at 17 Jan 2011 11:14:12 PM
I can honestly say I've had a mountain of Problems with Vodafone both with my mobile and with Internet over the 3 year period I've had contracts with them. There has been more then 1 period where there has been no reception to either my phone, or my Internet or both.

In the 3 periods of time I was out of reception it lasted no less then 24-48hrs. One period was recredited to my phone for the pay period but for the other two periods it was not covered. When I went down to the store to get some information staff refused to give answers and 1 day even shut up shop so they didn't have to answer questions.

When i started my Internet contract I was informed that Newcastle was getting 3G connections were beginning within 3 months of my connecting and that my connections would be better which was why I decided to join up with them. At no point in 2 years did I get a 3G connection it may have stated it was on one but it never went above 2 bars of connection, it never became faster. Any gust of wind I'd be disconnected and this could mean reconnecting every 5 minutes even on a day with good weather. When I attempted to end the contract upon its completion I was told the contract was closed and I had already paid it off so had no bills to pay. Upon leaving the country my parents rang to tell me they had 2 bills from Vodafone to pay for my internet that had been stopped 2 months previous, they were entitled to no more money but they kept sending papers to my parents and they worried about me getting a bad credit rating so just paid the bills even though it was an error and I had no unpaid bills.

With my phones I've had through vodafone I've had a few problems. With my first phone contracted from September 2007-2009 my Nokia N95 had problems from the moment I bought it. I had bought that specific phone for its GPS capabilities which never worked. I went into more then Vodafone shop multiple times to tell them that this component did not work, I was told by vodafone employees there was nothing wrong with my phone it was simply that I was impatient and not holding the phone near the satelites. When the phone was 11 months old it turned off at work one day and could not be returned on, again I went into a Vodafone shop and told a store employee of my problems and was told it was probably cause i had a flat battery, the phone was sent away to be checked. It was a software problem and amazingly the GPS component worked immediately when they'd fixed the other problems, the store still denied it was a fault in my phone when it was new.

Although I'd had problems with that phone the new phone I'd wanted was only available through Vodafone. When I signed up I arranged for insurance on the contract, about 12 months ago I received a letter from Vodafone telling me if I did not respond to them by increasing the amount of money I paid for my insurance then my insurance would cease. I opted not to increase the money I was paying as it was already a hefty bill each month. Amazingly I am still being charged $12.99 a month for insurance for a phone even though they no longer provide insurance for as stated in their letter.

As I have moved to the UK on a working holiday I went back to a vodafone store to cancel my phone contract as I was told on signing the contract that if you close a contract early you owe 50% of the remaining contract per month of each bill. When I went in to end the contract I was told this was not the case and changed their rules and said I owed 100% of the remaining bill. Since I am paying off a very expensive phone bill for a contract not in use it gets frustrating that the website is down regularly as this is the only way that I can pay off my bill and when they decide to have problems with it I end up getting a late bill through no fault of my own.

As soon as this contract has ended and when I come home I will not be signing up again. I now have a second phone that has died so am paying $112.99 a month for a contract not in use a phone that died and no insurance even though I have to keep paying for it cause it was in my original bill.
17 Jan 2011 11:33:21 PM: LOL @ GPS issues response: 'I was told by Vodafone employees that there was nothing wrong with my phone; it was simply that I was being impatient and "not holding the phone near the satellites". Looks like Vodafone wants us to travel beyond the Earth's ionosphere to get guaranteed reception from the polar orbit satellites.
18 Jan 2011 08:22:00 PM: In regards to the issues with the handset- these are not created by vodafone, all handsets are covered by the manafactures warranty, YES this means Nokia, Apple, HTC, Samsung etc if you have a fault with the handset send it back! Honestly people its not that hard! There are repair centers everywhere.
In Regards to insurance through vodafone, as per the terms and conditions you all should have read, the insurance is provided through Marsh Insurance, this is where your money goes, if you want to make a claim they are the people to speak to!!

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12889 Someone from NSW thinks vodafone is Shit at 17 Jan 2011 10:43:32 PM
Or message this Vodafone employee he got me out a big drama with vodafail
17 Jan 2011 11:16:59 PM: LMAO! Soon vodafail mod will once again say 'This post has been deleted as we do not allow contact details of Vodafone staff'. This site has rules but I believe the typical voda email of the CEO that has been posted numerously will suffice! A CEO is higher ranked than a national manager.
18 Jan 2011 06:42:28 AM: Yes, please don't post personal details. Thanks. Vodafail.com Mod

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12888 Someone from NSW thinks vodafone is utter contempt at 17 Jan 2011 10:33:44 PM
I won't even get into it. However it is quite sobering to note that no customer had stood up for this company known as Vodafone. Often we have both sides, one that hates and another probably likes. This website highlights that is company is tragically not liked by anyone. No one stood up for Vodafone at all. This means this company is really quite hated and not welcomed to do business here. Where are all your loyal customers? Where are their support for you Vodafone? Sadly whatever you advertise, it is far from clear that anyone in Australia likes you at all. You best go back to Europe where you belong.
You are just a profit gouging and would stop at nothing to make a fat profit, including lying, resorting to unethical business practice and misleading the public. And on top of that you train yours staff to be rude and act in contempt towards customers who rightly deserve every cent of what you have ripped off from them. You ought to be ashamed of yourself, first prize winner of worse business of the year.
18 Jan 2011 10:43:08 AM: That might be because anything positive is deleted on this highly biased site.

I am posting this from an iPhone 4 on Vodafone I haven't had any issues, like the two iPhone 3's my kids use, also on Vodafone, my wife has a Vodafone plan as welI.

I also use Vodafone prepaid mobile broadband as a backup to my 1.5 Adsl, (due to Telstra playing sillybuggers with the exchange), as it's faster especially when my kids are using the Internet.

Never had a problem, have been on paperless bills for eight years and have always been able to access them.

I never call any company I deal with, I go to their website look for a contact us link and email them, then chill out and wait, why bother sitting on hold.
19 Jan 2011 11:48:34 AM: lucky you... so you are one of a handful of customers who are happy with the service... or maybe you work for vodafone? you sure have a good sales pitch, although it is a bit hard to send an e-mail and sit back and relax if your phone and internet are not working properly which is why most people on this site are posting here and making angry phone calls.

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12887 Someone from VIC thinks vodafone is total at 17 Jan 2011 10:22:09 PM
todays mess.....could not access myvodafone, since clicked over to new billing cycle, cannot get any idea of usage. Finally, it works, click more details, get picture of smily kid and nothing else. Pin not working on myvodafone, eventually account LOCKED, try to unlock password as a lost password, says still locked, call. I call, go through all of the menus, get put through to the appropriate answering machine to listen to, get told they are too busy and to call back later, beep beep beep beep beep beep. not one real person spoken to, AND they hung up on me.........and i still have no way of telling what my usage is. O emailed about not being able to access my usage on the 15th, no auto response, NOTHING. though, i sent them a comment about the totally incorrect spelling of many suburbs on the message about upgrades in local areas. immediate response, LAUGHABLE

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12886 Someone from QLD thinks vodafone is Dropped pie bad at 17 Jan 2011 08:50:36 PM
I'm in Brisbane, fortunately not impacted by the flooding. However my family back in Spain have been panicking. They haven't been able to contact me as I have had no coverage - NOT simply due to the instance of the flooding.

90% of the time when I look at my phone my carrier is "Searching".

In the end I had to use a friends phone. My mother was so worried she was about to book tickets to come all the way to Australia to search for me.

Sounds like a vodafail to me.

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12885 Someone from VIC thinks vodafone is v fail at 17 Jan 2011 08:39:53 PM
using wireless broadband is just a joke

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12884 Someone from WA thinks vodafone is Beyond Belief at 17 Jan 2011 08:14:31 PM
Due to not getting decent reception at my new house I decided to move from Optus to Vodafone (believe it or not, Vodafone has better reception). I had my contract with Optus revoked, and got a prepaid Vodafone sim card. My number was to be ported across Saturday, they said it may not go through until Monday (today) due to the weekend (fair enough). On Saturday night my friend tried to ring my number (which was SAVED into her phone) and a guy picked up. When she told me I rang my number from her phone, my phone did not ring - instead a guy picked up. It turns out Vodafone has allocated my number to another person as well. This has been going since Saturday night, no one has done anything despite going into my local Vodafone store 4 times/ringing them numerous times. No one will do anything!!!

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12883 Someone from WA thinks vodafone is COVERAGE FAIL at 17 Jan 2011 08:09:49 PM
they have the new opt out clause for banks
where is it for phone companys
17 Jan 2011 08:13:25 PM: LOL ANOTHER FAIL i just relized vodafone changed the account name out of my fathers name to my name with no permission
17 Jan 2011 08:18:17 PM: You can opt out as long as you aren't getting the reception you are supposed to but you have to return your phone.

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12882 Someone from VIC thinks vodafone is Lied about coverage at 17 Jan 2011 07:59:38 PM
Howdy all.

I live in Bacchus Marsh, Victoria. A small town in the eastern suburbs. I recently was looking into getting a phone plan with vodaphone and so I checked their website for phone coverage to make sure, sure enough the website said FULL 3G reception 100%. So I thought cool, but because I of this website went to get a pre-paid simcard to just check it.

Guess what, NO coverage ANYWHERE in the street I live in, let alone the house.

I feel cheated out of 2$ and pissed that I was lied too and they advertising was an absolute lie. Something should be done about this.

That is all.
19 Jan 2011 07:18:09 PM: Bacchus Marsh is in the West and is not a suburb of Melb

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12881 Someone from WA thinks vodafone is Superfail at 17 Jan 2011 07:56:35 PM
iPhone 4 = Good Phone
iPhone 4 with vodafone = slow/ visual voicemail stoped working/ slow interenet
VODAWIN= Still better then telstra
17 Jan 2011 07:59:41 PM: Telstra = Best Coverage and performance in Australia (however usually the most expensive)

Optus (or any optus reseller) = Almost as good coverage, but browsing the net can be sluggish at times. Usually slightly cheaper than Telstra.

Vodafone (aka vodafaiiiiillll) = cheapest out there and for that cheap price you get a crap network, calls constantly dropping, sms/mms arriving days later, no coverage, poor security

You get what you pay for :)
17 Jan 2011 08:00:51 PM: Oh and the customer service of all 3 is pretty much on par with each other. Sometimes you get good quick help, others times it is pretty fail.

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12880 Someone from QLD thinks vodafone is pathetic service at 17 Jan 2011 07:53:48 PM
I have been on vf for about 6 weeks. Since I first activated I have been unable to get reception in my house. If I force my phone to GSM i can get a few bars from one corner of my house. Almost every call I make or receive drops out and i can forget about data completely. The coverage maps show full 3G coverage. I wish i could invoice this mob for the time that I have spent in store and on hold trying to resolve this issue. I could pay their cancellation fee and they would still owe me money.

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12879 Someone from TAS thinks vodafone is lame at 17 Jan 2011 07:44:43 PM
hey i paid my plan bill using bpay and it is after nearly a week still showing as unpaid. I have been trying to contact them to get it sorted but have had no reply to emails and trying to ring them gets a computer. I have never had a problem with bpay before and the payment details are still on the bpay transaction and show correct ref number. Their server was down for a couple of days but I am used to this on their websight. I have sent another email to their complaints indicating my concern as i am a new customer and worried by media reports and their obvious unprofessionalism and have stated that if this is not addressed I will join the class action against them. I assume the only time they will contact me on this will be to recover the outstanding bill which I have already paid, this company would appear to be a bad joke and should spend less on the cricket and more on getting itself together and its network right. I only started this plan early december and already have grave concerns as much of the media reports came out just after this unfortunately.

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12878 Someone from NSW thinks vodafone is You Tell Me at 17 Jan 2011 07:37:48 PM
I am actually with Optus, using an iPhone like most people, and having all the same problems people are describing on this page. The Optus staff, whilst helpful, tell me the iPhone is the problem, not their network, and referenced this website as something for me to look at so I understand lots of people have similar issues with the iPhone. I also spoke to someone from Telstra telling me their iPhone gives them grief non-stop as well. Can someone wo doesn't work for Apple confirm this for me?? I've read a few of the posts and it seems lots of people are iPhone users, it also seems to me like the massive issues stated on this site all started coming about after the release of the new iPhone, with no great issues prior to that. I understand Telstra also has a 850Mhz network, which is why their iPhone users have more stability, whereas the iPhone is crap on other network bands, is there any kind of chance people can post whether they're iPhone users or not with their comments, so maybe we can get to the bottom of this, and so I can figure out who to vent my frutration at... Any chance someone wants to make an Optusfail.com???
17 Jan 2011 07:44:39 PM: iPhone 4 and iPhone 3GS on the Telstra Next G network and it works flawlessly. Have friends with the iPhone 4 on the optus network and it works flawlessly. So either you have a faulty iPhone or you are actually using the vodafone network :/
17 Jan 2011 07:45:49 PM: i phones are nothing but trouble they belong on the bottom of the ocean they are the worst thing that apple brought out use it as a anchor or paper wieght
17 Jan 2011 07:48:19 PM: Bahahaha, funny iPhones and generally any smart phone fails on the Vodafone network. Yet they work great on other networks. Not sure what problem the original poster is having but check out the Optus and Telstra forums on Whirlpool, people are posting that their iPhones work great on their networks (just as all smart phones do).
17 Jan 2011 07:49:12 PM: The major problem is with the iPhones, 2 reasons
1- drop out contantly and are unable to switch between frequencies with any speed-however if you ask apple there is nothing wrong
2- I personally know of people who have contacted the tio simply because they got the iPhone 3GS last year on a 24 month contract and do not want to pay to get the iPhone 4 as they still have 1year left on 24month contract
18 Jan 2011 12:49:30 AM: I've had the 3GS and iPhone 4 with VF and nothing but problems and that same unlocked iPhone 4 works perfectly with Telstra.

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12877 Someone from QLD thinks vodafone is disgusting at 17 Jan 2011 07:36:49 PM
I was told to lie today to the police regarding my phone when i said i lost it in the flood waters helping others vodaphone staff told to say that it was stolen otherwise they wouldnt give me a phone fxxxxxxxxxxxx you vodaphone you have ripped me off and told me nothing but rubbish when i signed up on the contract and paying extra money for insurance your nothing but dishonesty and you should be shut down period and never allow to trade again and pay everyone back the money that you guys have stole from us
17 Jan 2011 10:51:05 PM: Yesssss!! Well said

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12875 Someone from QLD thinks vodafone is rubbish at 17 Jan 2011 07:27:46 PM
15 calls a day dropping uot slow internet sometimes cante even connect to a network messages not getting derliverd on time and keeps swapping networks what a complete fail vodaphone promises you everything and you get nothing once they lock you into a contract your stuck its a wonder why they give away all these deals there srvice is at the botom of the brisbane river

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12873 Someone from NSW thinks vodafone is as fail as Vodafail at 17 Jan 2011 07:16:54 PM
My only question to Vodafail is, we've been giving you information for a month now, we've heard all sorts of rubbish in the media and by you guys, personally, enjoying your sudden and presumably temporary celebity status, and I watch you in the media lapping up every second of limelight the media afford you, so I would like to know, are you doing anything other than barking for your ten minutes of fame, or are you ever gonna bite? Is this achieving anything other than blowing your own trumpet? Have you guys or will you guys actually do anything with all this information or is it simply a bunch of attention seeking kids playing a game you clearly can't handle??

All I have seen is empty promises, you aren't helping anything but working your own ego's, and if all the information and resolution you're affording people is the standard Vodafone procedure, have Vodafone actually failed, or have you... Massively...
17 Jan 2011 08:21:48 PM: Ummm look at the gains site! Obviously this site is working cause people are actually getting out of their contract! Because of the info people are getting from this site!

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12869 Someone from NSW thinks vodafone is Very at 17 Jan 2011 06:41:30 PM
i want out, too many issues, dropped calls, call fail etc

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12868 Someone from NSW thinks vodafone is fail to do it right at 17 Jan 2011 06:40:26 PM
when vodafone finish the problems with their network, their should work on there
website,allways having problems paying bill on their site even trying to log in to my vodafone.their sholud fine a new web designer that knows what their are doing or find yourself a smart 10yr old kid.....
1/you can't pay direct from credit card to to vodafone
2/when you go to bill pay by credit card its like a lottery
3/and with my vodafone it keep telling you that you have entered the wrong password
4/and when you go into forgot password and enter you moblie number and press enter for next step it tells you you didnt enter the correct security question 3 times and now your excess is logout for 24hour.
wake up vodafone get yourself a better CEO and IT.
17 Jan 2011 07:18:26 PM: Many of Vodafone's back-end systems, as well as their collections department and credit team were housed in Brisbane. Do the math.
17 Jan 2011 10:03:59 PM: ^^^ The websites been having problems for the last 6 months idoit . How about YOU learn the math

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12867 Someone from VIC thinks vodafone is Poor at 17 Jan 2011 06:32:43 PM
I have poor or absent reception when I do locum work at Latrobe Regional Hospital. I am on call overnight and my phone has no reception from the century inn next door.
Whenever there has been a mistake it has been painful trying to fix it. Often it takes a number of phone calls and me getting angry or wanting to speak to the supervisor to sort it out.
17 Jan 2011 07:06:18 PM: Get onto the ombudsman, get out of your contract,pay the extra and go with telstra or optus

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12866 Someone from VIC thinks vodafone is poor customer service and overcharging of a non-existant service at 17 Jan 2011 06:31:48 PM
i am constantly having to call vodafone relating to billing issues of being overcharged and paying for a non existent broadband service. i have raised these issues on a constant basis yet i still have not received word from a tech support person as i was promised. that was three weeks ago and counting. I am currently on hold trying to speak to a representative and i think it is going to longer than the three weeks i have been waiting for the callback. just putting it out there, i have been on hold for 3 hours and 40 min. this truly is a joke and the government is to blame for how corporations treat the general public. coming from Canada people have a fair say in how they are treated by corporations who just don't give a damn, but in all honesty this is my opinion Aussies are just to lazy to get off their laurels and complain. they piss and moan, yet they do nothing about it. if it wasn't for your site the majority of these people wouldn't do a darn thing. don't mean to offend anyone. the truth must be told and that is the reason the reason for poor customer service across the board with a wide variety of services through out private and government. "why complain, she'll be 'right" attitude, allow corporations to have their with you as does the government, but that is a different story.
17 Jan 2011 10:44:35 PM: They do not have a billing department, they only have a "con" section. Every month, they simply con customers like they con you and me. They are betting you will not call because they make it virtually impossible for you to complain, foreign call centre who do not understand or able to make any decisions, putting people on the line for hours on end, these are well known con tactics to slowly suck the life out of you so you give up and just pay up.
This is a very devious company we are dealing with, not surprise if indeed they turn out to be the demon in the book of revelations in the Bible.
18 Jan 2011 09:46:43 AM: Don't know about the Bible part, but I agree with you they are devious. For example not crediting payments made for excess usage when moving from paper to web billing. Removing ~2G from usage figures the day before new billing cycle, so that you think you have plenty of usage left if you check, THEN ADDING THIS BACK THE NEXT DAY. Very dishonest.

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12865 Someone from VIC thinks vodafone is exteme at 17 Jan 2011 06:31:14 PM
can any one tell me how to email the CEO of vodafone directly please, I am so frustrated by this company
17 Jan 2011 06:57:21 PM: A reply has been moderated out as we do not allow contact details to be posted here. If you wish to contact Nigel Dews you will need to do it through the Vodafone website or contact the call centre for more information.

Vodafail Moderation Team
17 Jan 2011 07:10:06 PM: love to help you by giving you his mobile number, but unfortunately he loves a free ( even if bumpy) ride, and has a vodafail mobile. It regularly drops out and he doesnt get sms messages for days at a time. I would only be adding to your frustration.
17 Jan 2011 10:18:02 PM: A reply has been moderated out as we do not allow contact details to be posted here. If you wish to contact Nigel Dews you will need to do it through the Vodafone website or contact the call centre for more information.

Vodafail Moderation Team
17 Jan 2011 10:19:35 PM: No more contact details of Vodafone staff please............vodafail.com.mod
17 Jan 2011 10:46:55 PM: I don't think that email is ACTUALLY the CEO's because many customers have sent their complaints there and they receive a good Australian reply that helps them get out of their contract via the TIO, or resolve their issues promptly. That email address is more like a temporary place holder for complaints to Vodafone in Australia. Nigel Dews should have his own private business email address.
17 Jan 2011 11:04:34 PM: Lol, vodafail mod 'no more contact details of Vodafone staff please'. Funny how people do contrarily otherwise. I tell you 'don't think of apples'. But after reading that what do you end up thinking about? Apples! The thought of apples has already arisen in your mind. Inception :)
18 Jan 2011 06:47:40 AM: The person who has continually posted personal details of other people and made an anti-semitic post has been blocked. Please do not post personal details, make racist remarks and continually spam this forum. Thanks
Vodafail.com mod

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12864 Someone from WA thinks vodafone is Reception Sucks at 17 Jan 2011 06:30:42 PM
Everyt day i go home to little or no reception and I'm only 10 minutes from Perth in the southern suburbs

if people are lucky to get me then the calls either drop out or are unintelligable.

you there?, You there? hello ? hello?

Does thios ring a bell with all of us.

Maybe Vodafail should try to live in my house :)

17 Jan 2011 06:56:53 PM: yep that is pretty much every convo i have in my house to. you forgot the line "what? can u repeat that it cut out...what? i cant hear u"

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12863 Someone from VIC thinks vodafone is absolute at 17 Jan 2011 06:25:42 PM
no coverage, wont let me out of my contract
17 Jan 2011 06:56:03 PM: phone TIO
17 Jan 2011 07:11:52 PM: lodge complaint online- quick and easy

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12862 Someone from NSW thinks vodafone is extremely failed at 17 Jan 2011 06:22:30 PM
Before signing with Vodafone I asked a very important question. How is the service in Vincentia, Jervis Bay? This was an exemely important question to me as I have a home there and go there freqently and need to have a phone in the house in case of emergencies. I was told the service was good. I will have no problem. I then went ahead with the plan and signed a two year contract. Well guess what? I have returned home after a 3 week hoilday which i had NO SERVICE the entire time. I had to drive around until I picked up a bar to allow me to check in on my elderly mother in law which I left behind in Sydney. I am not happy at all.

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12861 Someone from WA thinks vodafone is no service at 17 Jan 2011 06:04:03 PM
i have recently disconncted from vodafone as i was getting no service for cannington all the way into perth and where i live. so now with optus but i have tried to ring vodafone to get my handset unlocked and dont have the code for it how fucked are they. they are so dumb they should shut down. will never go back, one of the worst companys ever

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12860 Someone from NSW thinks vodafone is They are CRAAAAAAAAAAAAAP at 17 Jan 2011 06:02:26 PM
I have just signed up for the class court case against Vodafone. They are the filth of the Telecom.. If this case is won it will be a landmark case and then the next to get in trouble will be our big greedy banks and the money hungry Petrol companies like Caltex and Shell who have a monopoly in the market.

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12859 Someone from NSW thinks vodafone is billing at 17 Jan 2011 06:00:29 PM
i found that my billing has not been updated for more than 24 hours and when i send sms to 1512, most of reply was out of service. just wondering what is my current billing stage, afarid over the cap.

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12857 Someone from NSW thinks vodafone is Ridiculous at 17 Jan 2011 05:56:55 PM
Have been on hold for 32mins and still waiting to speak to a real person...

And worthwhile mentioning the fact that the first call I made to 1555 dropped out!
Was previously told my billing cycle ended on the 14th and they still cannot tell me the details of what I am liable for, for the past month.
Firstly I was told I would need to wait until the 15th to find out my bill amount, rang yesterday after waiting 42 minutes was told they can't see the bill until the 17th. Correct me if I'm wrong, but today is the 17th.
Ashish told me he would call me back and run through the details of each call. STILL WAITING for that call!
Ridiculous customer service...can anyone recommend a decent iphone 4 service in Sydney??
Optus looks good to me...whoever recommended to the ACCC that the merger with 3 and Voda would increase competition in the Telco industry were sadly mistaken. Nigel, was that you???

I feel like I have spent half my life on the phone waiting for some customer service...It's now been 44 mins of waiting to speak to someone. What a waste of my time, esp given I have been calling daily given that fact that Voda do not honour their promises to return phonecalls!
17 Jan 2011 06:05:44 PM: still waiting...53mins now

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12856 Someone from QLD thinks vodafone is Fail? at 17 Jan 2011 05:51:41 PM
I live in Brisbane and was recently caught in rain with my iphone in my handbag. I did not take the phone out during the rain, and when I got home to recharge the phone it did not switch on and heated up. I wasn't too concerned as I have insurance and have been a customer of Vodafone for 4 years. The next day I went to my local store to tell them what had happened and to make a claim. Firstly, the employer told me to go to the police, lie, and get a police report stating my phone had been stolen. He told me this would be easier to make a claim. I told them I wouldn't lie to the police. I then called vodafone from the store to make a claim, as the employers did not know what to do and said they have nothing to do with insurance. Whilst I was on hold, the employer told me not to say that I had been caught in rain. Assuming he would know best, I made my claim and said the phone had stopped workin. When they asked me whether it had been wet, I told them it was in my handbag when I was caught in rain, but I did not take the phone out. They then said it would be a three week wait. On getting off the phone, I asked about a loan phone, in which the store told me they didn't have any, and did not try to get me one. As a result, I went to another store which told me the same thing and advised me I would have to buy a new cheaper phone in the meantime, despite still paying my contract for this month. I eventually tracked one down at Crazy Johns. After all of this, the Vodafone employers guaranteed me that if the claim was dismissed my phone would be returned to me.

This afternoon I received a letter from the insurance company stating that my claim had been rejected as I did not provide sufficient reason for why the phone stopped working. To make matters worse, they have not returned my phone, nor offered any type of replacement phone or options of leaving my contract. I want to leave Vodafone as the service I have been dealt with has been dishonest, inconsistent and unhelpful. I feel that employers of the company advised me to lie (even to police!) and as a result, have hampered my chances of getting my phone repaired. At the moment I stand without a phone, and a $90 plan to pay off for the next 12 months. Disgusting.
17 Jan 2011 07:11:53 PM: that is fucked. call the TIO!!
17 Jan 2011 07:43:49 PM: yes i feel what your saying they told me to do the same thing lie to the police and tell them my phone was stolen instead of lost
17 Jan 2011 08:21:03 PM: What happened to you? What was your end result? And can anyone tell me how to find the CEO's email address?
17 Jan 2011 08:53:53 PM: If you have any fault with an iPhone GO TO THE APPLE STORE!

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12855 Someone from NSW thinks vodafone is very at 17 Jan 2011 05:44:35 PM
Hi there, I have had a number of problems with vodafone including the reception drop outs, text messages/picture messages taking upto 7 days to come through, I have had vodafone activate call barring on my phone eventhough I had paid my bill in full & when I called them up & spoke to them I was told it would take up to 4 hours to remove the barr & when I explained that was not good enough that I had 2 young children I was told but the customer service representative that if I didnt like it to get a home phone. I have had them overcharge my bills & argue with me over the fact that I was being overcharged. I have times where my phone tells me I have full reception but I cannot make calls/get calls or send or recieve text messages & a new recent thing now is my phone is calling people just randomly by itself even when I am sleeping & I am getting charged for these calls.
18 Jan 2011 09:48:20 AM: Take the battery and sim out! There is a possibility your phone has been hacked.

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12854 Someone from WA thinks vodafone is ?? very at 17 Jan 2011 05:35:37 PM
Switched to Vodafone mid December (from Telstra) after checking the coverage maps etc because I frequently travel to Broome and Dunsborough. Dealer says no problem those areas. On boxing day went to Dunsborough for 2 weeks. Phone immediately not usable even though 5 bar signal. No calls could be made or received for 5 days from my home in central Dunsborough. I assumed that the phone was faulty or the system corrupt, never dreamt it was just the coverage. Emailed and called the dealer, no reply. Now back in Perth and working OK, but realise it is totally poor company to deal with.

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12853 Someone from QLD thinks vodafone is A VERY SICK PUPPY at 17 Jan 2011 04:57:50 PM
This is a follow on to my post #12532 earlier in the week & relates to a totally unsolicited deal that VF sent me with tempting extras to switch from 3 wireless Internet to them with no more to pay. Basically they looked at my nearly ending 3 account & sent me an offer too good to refuse, which turned out to be too good to be true!

I thought I had sorted my problems with VF when a nice young (sounding) Aussie "account executive" (What does that mean, somebody who applied for the low rate job & was accepted to make coffee & occasionally answer the phone?) agreed to cancel my 1 day old deal because it just totally did not work at all. The deal would be canceled when I returned the modem & software disc by way of a reply paid satchel, which would be sent to my address within 3 days.

No return satchel arrived to date but today, about a week later, I received a call from a nice Indian lady named Poonam & she tells me they want me to check the hardware again before they actually send me the return address satchel because I should give it one more try with their technical dept. My reply was that I am an IT expert & have thoroughly tested their hardware & software & I have determined that neither are the problem, VF just does not have the coverage & the signal is too weak for me to get any kind of acceptable Internet connectivity. This is on top of waiting hours in the LARA queues for days just to get the original guy to agree to cancel my deal.

Anyway, I know live in hope that Poonam can actually arrange for me to back their gear so I can be totally rid of anything to do with this maladjusted, malfunctioning company.

I'll keep you posted on the end result, in the meantime as it's late afternoon I'll have a couple of drinks to dull the PAIN!
17 Jan 2011 05:58:19 PM: Can you please have one for me as well.......thanks!!!!
17 Jan 2011 06:15:44 PM: Forgot to say that the lovely (voiced) Ms Poonam admitted that VF was overstretched on their network (an excuse that doesn't wash but they have been told to say this) due to the merger with 3 & also that was the reason we have to wait so long in queues listening to garbage lies about VF service & garbage music for hours on end. I politely pointed out that this was not the way Australians expected to be treated by a company when doing business & my dealing with her employers who solicited my business from their merger company when they full knew that they could not provide the alleged service amounted to fraud.

Not being racist but as pointed out by somebody else on here there is a massive cultural divide between Australian VF customers & the country & people chosen to answer calls for help when things do not go according to the stated services of this very un-Australian company. Australia Day coming up, maybe us VF customers should celebrate with curried lamb!

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