26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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1063 Someone from VIC thinks vodafone is Useless provider at 19 Dec 2010 08:07:46 PM
Im on Vodafone pre-paid, been with them for about 9 years. I've not been able to get a balance on 1555 for months, when dialled a voice system says something like 'ok you want a balance, just a minute...to get a balance simply call 1512 from your mobile". I mean what the...
Then today I tried to send a text message, then got 7 texts instantly from Vodafone advising that i had insufficent funds. I tried to recharge online, but the system was down..an online message advised this. So I then went out to buy a recharge voucher, followed the instructions (dial 1511, but the options were different to those printed on the voucher. A voice system kept asking me to enter the invoice or mobile number i wished to pay followed by the hash key) Each time I entered it the voice said "i'm sorry, please enter the invoice or mobile number you want to pay". So in complete frustration I called 1555 (customer service), but was put into another 'merry go round', where I could speak to no-one, after trying all of the different options I did get through to someone...In India, how the hell could he possibly help me...well he tried and wished me a good day and put me through to 'someone who could help', the message "Hi welcome to Vondafone, the area you are calling is closed, we are open tomorrow from *am to *pm". I am moving away, this company is BAD!, and they leave their customers in the dark.

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1062 Someone from QLD thinks vodafone is Crap Internet at 19 Dec 2010 08:04:56 PM
Cant get reception in my house or any of my family's, sent a complaint Via email and was told too bad your in contract. So im paying $50 for 5 gig of data I cant use. Good work Vodafone, your are an epic failure.

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1061 Someone from VIC thinks vodafone is Fixed my vodafone, kind of at 19 Dec 2010 08:03:33 PM
I moved from the iPhone to the HTC Desire HD, and the internet is faster, get less drop outs and better signal everywhere. Vodafone's network is still quite bad, but the Desire HD works much better on their crummy network than the iPhone, so perhaps people should change to the Desire HD, it is a much better phone as well, I moved from the iPhone 4

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1060 Someone from NSW thinks vodafone is Highway Robbers! at 19 Dec 2010 07:39:18 PM
Have been with Vodafone now for almost 3 months....and I can safely say that their Service is CRAP! I get almost no reception at my house....calls dropout....and call quality is very very poor. But hey....Vodafone is still getting my $60 every month!! Please help me get out of my CONTRACT !!!!!!!!

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1059 Someone from NSW thinks vodafone is Ever tried calling someone on Vodafone? at 19 Dec 2010 07:29:47 PM
Tonight i am sitting here looking at my phone and i have ATTEMPTED to call him 16 times of the 4 times it actually got through his phone was unafailable... What a joke. I recently swapped from optus because i was having serious similar problems with them. But i think i might jump ship and go to Telstra. Yep i said it. Vodafone is so fail im turning to Telstra... Thansk for nothing Vodafail.

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1058 Someone from NSW thinks vodafone is not functioning on the lower north shore of Sydney at 19 Dec 2010 07:29:03 PM
Don't continue paying for a service they can't provide....lodge a complaint with the TIO and get out of your contract and switch to a company that can actually provide calling facilities and a 3G network.... what you have been paying Vodapain for and they have NOT been providing!

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1057 Someone from VIC thinks vodafone is Non-existent internet and poor poor coverage at 19 Dec 2010 07:26:35 PM
I am so angry with vodafone. I am disgusted that they can get away with providing such poor service and coverage. My internet rarely works, compared to my friends on Optus and Telstra, the coverage area is just terrible. My phone is often out of serivce. I often receive messages hours after they have been sent to me and sometimes don't receive messages at all. Messages that I send are sometimes never received. I will be changing as soon as my contract is up and telling everyone I know to steer clear of vodafone. I can't believe they are able to get away with this, as far as I am concerned they are fraudulently operating as they are not providing the service that they advertise and they are well aware of this.

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1056 Someone from NSW thinks vodafone is u at 19 Dec 2010 07:23:57 PM

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1055 Someone from NSW thinks vodafone is First class fail at 19 Dec 2010 07:20:36 PM
Been with Vodafail for three weeks and havent been able to send a single email from my iphone. When I contacted customer service they told me that this had been the case for SOME CUSTOMERS for some time and couldnt tell me when it would be fixed. Would they let me know when email was back up? Oh no that would be customer service and vodafail don't do that!

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1054 Someone from VIC thinks vodafone is FUCKING PACK OF CUNTS at 19 Dec 2010 07:18:11 PM
i've been on hold for an hour and a half and this is the fifth fucking time i've had to call in less than a month. fix the data network, fix the call centre waiting time, fix your god damn website. if that automated voice tells me one more fucking time to "hang in there, we'll be with you really soon" i swear to god i will smash this phone in to a million little pieces

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1053 Someone from NSW thinks vodafone is No network coverage at 19 Dec 2010 07:13:32 PM
No network coverage at home for 2 days. On and off coverage in other areas for the last 4 days. Can't go out as I am on emergency call and can't guarantee that Vodafone will be working. I have to stay near the landline; So much for Christmas shopping food and otherwise. Try ringing Vodafone and Lara says ring monday. Reading other posts tell me that people have been waiting for 4 hours for help from Vodafone. Will Vodafone pay me the $35/hour I will have to lose to contact them? Oh no I can't, my landline has to be kept free in case work needs to contact me. For this the family pays over $200/month for 3 phones. And fee Vodafone to Vodafone, Hah.

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1052 Someone from VIC thinks vodafone is Every call today have been drop outs! at 19 Dec 2010 07:02:35 PM
Been all over Melbourne today, drop outs on every call today, my conference call was a waste of time. We got 25 Mobiles with VodaPain, India customer service BAD...been weeks like this!
Boss said: Making life easier! I think Telstra this week!

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1051 Someone from VIC thinks vodafone is Total Fail at 19 Dec 2010 06:57:06 PM
Vodafone couldn't even manage to get me signed up to a contract, let alone provide me with a bad phone service LOL & by the sounds of this site, I'm just happy now they failed at even that. After sending off scans of passport, credit cards, bank statements & Vodafone taking them over 4 days and 5 emails, they just rejected my application for a contract - no reason whatsoever & downright rude reply, even though my credit history is AAA. Total waste of my time & effort, but after reading through this site I'm now thanking my lucky stars.

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1050 Someone from NSW thinks vodafone is SUPER FAIL at 19 Dec 2010 06:51:06 PM
SHOULD I INVOICE PHONEY FONE FOR $5000...THATS ABOUT HOW MUCH MONEY THEY HAVE LOST ME IN THE LAST 3 MONTHS FROM A SHIT NETWORK

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1049 Someone from NSW thinks vodafone is In Mascot big fail at 19 Dec 2010 06:29:47 PM
Most of the time VF is ok but at my Office in the heart of industrial Sydney - Mascot - very bad reception. I find 3G data on google maps a big hassle.

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1048 Someone from NSW thinks vodafone is Horrendous!!! at 19 Dec 2010 06:25:34 PM
I've been with vodafone for about 10 years now and it's never given me any dramas. For weeks now I've had drama's with my coverage and I've spent hours and hours on the phone to customer service with the majority of it being on hold. I haven't been able to log into my account on the vodafone website for a month now too and when I call them they just keep telling me it's being worked on. I have since asked for a copy of my bill so I can see why I've got a bill that's way over what it normally is and I was told I'd have a copy in 48hrs, it's been over 5 days and I'm still waiting. I'm sick of sitting on hold with vodafone.

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1047 Someone from NSW thinks vodafone is Useless at 19 Dec 2010 06:11:24 PM
On my Blackberry when I do a speedtest, in full range with full 3g bars I get a line speed of 393kbps - That is tiny 49 kilobytes per second. Plainly unusable for browsing - very page takes ages to load. Prting my number to Telstra or Optus ASAP

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1046 Someone from NSW thinks vodafone is dial-up internet for the price of broadband at 19 Dec 2010 06:10:18 PM
I signed up with 3 a few months ago for a USB modem, that ended up being a dud with 10kb/s download speeds in 3G areas from day 1. They offered to switch me over to Vodafone at no cost promising better speeds - I was happy with it and the speeds were pretty good, so no complaints there.

In the last month it has come to a grinding halt where I am now getting similar issues with dropouts in reception and slow download speeds ~5-10kb/s in 3G areas. At $49/month I expect better service than that, I didn't sign up for dial-up!

I'm just glad my work phone is with Optus. Lets hope they sort themselves out very soon because I sure as hell won't be renewing my contract or considering them in future...

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1045 Someone from WA thinks vodafone is Useless at 19 Dec 2010 06:04:54 PM
I've been with vodafail for about 7 weeks so far... and i'm horrified to think what i've gotten myself into. I've had so many of my customers emailing me saying they've been calling for hours and keep getting told my number is disconnected or out of service etc, strangely according to my phone i have full signal and i do get the occasional call.

I've had my sim card replaced due to MMS not working at all, It still didn't work immediately after the sim switch until about 3 days later. Then a couple of days after that it started working again.

Since then it only sporadically works, i've been into the vodafone store only to be told theres not much they can do and to call the support line... As i write this i've been on hold for passing 45 minutes now and still no sign of life.

Surely late on a sunday afternoon wouldn't be a peak period for them you would think...

At the same time i bought the phone i brought a car charger, 4 weeks after buying it, it failed and stopped charging the phone. Back to the Vodafone store i go.. only to be told we have to send it off and it could be 5-10 working days before its repaired or replaced. It's a bloody $20 charger, it should just be replaced on the spot. However even if they could do that as per usual there wasn't any in stock! I mean come on seriously vodafail, your taking in stupid amounts of money each month and declaring big profits and yet your network is just crap...

In addition i also suffer from the usual extremely slow internet service, delayed voicemail notifications, delayed text messages or messages that just never arrive.. random service dropouts. Last week i was in an area where according to there coverage map should have full 3g coverage. I couldn't get any mobile signal at all.

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1044 Someone from VIC thinks vodafone is erm - Great Fail at 19 Dec 2010 06:03:28 PM
how hard is it to get onto customer disSERVICE? Aside from the drop outs during the wait, they then blame your phone/your coverage area/your battery/ anything they can to fool the masses into thinking that it isnt vodafails fault. Switched sim, and all is happy now!

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1043 Someone from NSW thinks vodafone is decent at 19 Dec 2010 06:02:42 PM
i thought my new iphone 4 had issues, but only to walk into a store and realise that the plastic on the cover of the screen was preventing the sound from being emitted. the vodafone staff didn't laugh or judge. sometimes its just silly things like that before the network

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1042 Someone from ACT thinks vodafone is MegaFail at 19 Dec 2010 06:01:49 PM
switched to tel$tra because vodafone was going to send me out of business - still have 1 vofafone service, i selected a website on bioth backberry bolds at the same time - tel$tra loaded quickly, vodafone took 3 inutes! it was only the weather radar page - nothing outrageous :(

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1041 Someone from NSW thinks vodafone is fail us proffessionaly , personaly and by shit customer service at 19 Dec 2010 05:59:37 PM
I often missed call from my boss and other teams in my office and have to show my phone to tell them I didn't receive the call or missed etc. infact often they doubt me . This is a network which i am paying $69 per month, embarrassing publicaly,proffessionaly and personaly. I have to show my phones to convince them that i didn't get the call nor missed call . Untill I came to know the reason for past months mess from smh.com.au.
half the time walking down George Street, I have 'no service',missed call no records of the call etc. To attend after and before care for my kids.I am constantly receiving messages from friends up to quiet late or even a day after ... my 3G internet says full service but pages just don't load and I get the 'no cellular network' message several times a day."


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1040 Someone from VIC thinks vodafone is craptacular at 19 Dec 2010 05:55:09 PM
Useless customer service, dropped out calls, not connection even when i have full strength,,, grrrr seems to all gone down hill with the beginning of the 3 merger

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1039 Someone from NSW thinks vodafone is proffessionaly , personaly and by shit customer service at 19 Dec 2010 05:53:08 PM
I often missed call from my boss and other teams in my office and have to show my phone to tell them I didn't receive the call or missed etc. infact often they doubt me . This is network which i am paying $69 per motnth, embarrassing publiclay and proffessionaly, personaly. I have to show my phones to convince them that i didn't get the call . Untill I came to know the reason for past months mess from smh.com.au.
half the time walking down George Street I have 'no service',missed call no records of the call etc. To attend after and before care for my kids.I am constantly receiving messages from friends up to quiet late or even a day after ... my 3G internet says full service but pages just don't load and I get the 'no cellular network' message several times a day."


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1038 Someone from VIC thinks vodafone is rubbish blackberry at 19 Dec 2010 05:38:54 PM
As a vodafone customer for 9 years, The last year with my nokia data was fairly slow, however 12 months ago got a blackberry handset upgrade. Worst ever, internet slower, call dropouts, late messages, the works yet my fone showed Full 3G reception. Numerous calls (24 in total), being transferred from person to person to person to whoops we hung up on you, no assistance $600 to get out of contract and now with Telstra Nxt G. Never looked back except always perfect reception and data speed superb. I wish i still had my $600 though.....

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1037 Someone from NSW thinks vodafone is reception issues at 19 Dec 2010 05:30:03 PM
i keep haveing no reception to make any call, and call drop out so often that sometimes i just give up..... whats happening here

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1036 Someone from TAS thinks vodafone is Superb at 19 Dec 2010 05:26:25 PM
Let's see if you actually allow this on your website or are you blocking everything that is not a complaint, vodafone has given me a fantastic service, granted not all perfect, but really who is perfect I was with telstra for years and I had nothing but major issues it's people like you that really causes all of the problems, the fact that you actually have taken the time out of your what must be a sad little life is quite pathetic but this web site has given me something to laugh at ... You

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1035 Someone from NSW thinks vodafone is Appalling at 19 Dec 2010 05:18:31 PM
I am on the Central Coast of NSW. Over half the time I call out I do not get a connection, just a soft, sad 'beep', and the green call icon turns red, with the message 'call failed'. This despite a 3 bar signal and 3G icon showing. Calls to support, via the totally disfunctional Lara abortion, if they are ever answered, get you a Mumbai caricature Indian reading lies from a script, with no ability to look at your computer record, your account, or anything. We got a data transfer charge of $157 against my wife's account on a day when she was helping her aunt move house, and her phone told her 'no signal' for 23 hours. (This is, by the way, less than 500 metres from the biggest shopping mall on the Central Coast). It took me over six hours of waiting, and inane non-conversations with the useless Mumbai contingent, before I was put on to an actual Australia based person, who was, surprise, surprise, was actually rational and able to think, who reversed the charged, and did a re-calc of our account, from Day 1, whereupon he found we had been overcharged well over $300 in three months.
I am convinced that Vodafone Australia has been deliberately set up to fraudulently rip money out of people in the full knowledge that they can't actually provide an acceptable level of service, and in the expectation that the total opacity, and plain incompetence of their so-called support will deter people sufficiently that they give up complaining.

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1034 Someone from NSW thinks vodafone is Utter crap at 19 Dec 2010 05:15:35 PM
After haggling with rude and unhelpful Vodafail customer service people when my prepaid was billed TWICE (I left it with my bank in the end, as it was getting nowhere and their customer service tried to recharge me after my bank chased them!!) NOW I'm cut off entirely - no service whatever for the past few days. I'm in the inner city, Sydney FFS! I may complain to the ombudsman, but easier, I believe, to complain with my feet - come monday I'm ditching Vodafail and switching to a new provider. I suggest you all do the same!

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1033 Someone from NSW thinks vodafone is trying their best at 19 Dec 2010 04:38:42 PM
Yes, they have their problems, but running a Telecom network on a budget isn't easy. You get great rates, in return for putting up with teething problems like this.

If you really can't stand vodafone, then don't shop with them! Switch to telstra, and have a great network, but don't complain when you pay for the privilege.

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1032 Someone from VIC thinks vodafone is at 19 Dec 2010 04:28:04 PM
I cannot make any calls, a messages says I need to recharge but I understood I had to end of January 2011 before my 365 day plan expired.

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1031 Someone from NSW thinks vodafone is in everyway at 19 Dec 2010 04:24:43 PM
Not only do i get no reception they never send me my bills ive complained and complained changed my address 5 times and still nothing.. then they cut my fone off.and want me to pay 6 months bills up front before they put my phone back on and tell me they are sending them,to my OLD address. nothing but ridiculous.

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1030 Someone from NSW thinks vodafone is Not to be trusted at 19 Dec 2010 04:18:16 PM
(Tried to)Use(d) Vodafone for wireless broadband for 12 months until contract expired. Totally unreliable most of the time and dead slow. Now with Telstra NextG and would you believe, could not be happier. 100% reliable and fast.

DickH Gosford NSW

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1029 Someone from QLD thinks vodafone is woeful at 19 Dec 2010 04:16:30 PM
Have been with Vodafone for years with Blackberry devices. Switched to iPhone in March, all was ok, until the past 3 months or so. I now get constant dropouts, and voicemail messages appearing when the phone never rang. I have full bars with the phone next to me, but miss many many calls per day. often the voicemail turns up one or two days later, so my customers think i am rude or ineffactive. Have tried to call Vodafone but whilst on hold, the call keep dropping out so have to start all over again. When i did finally get through i was told there is nothing wrong with the network and must be an iPhone problem. However, we have 4 iPhones in the house, and we al ge drop outs!

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1028 Someone from NSW thinks vodafone is Not to be trusted at 19 Dec 2010 04:16:22 PM
(Tried to)Use(d) Vodafone for wireless broadband for 12 months until contract expired. Totally unreliable most of the time and dead slow. Now with Telstra NextG and would you believe, could not be happier. 100% reliable and fast.

DickH Gosford NSW

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1027 Someone from QLD thinks vodafone is Terrible Service at 19 Dec 2010 04:08:12 PM
Text messages not sending, or not being received when I send them. Multimedia messages being received by others as blank messages. Very slow data speed, especially in congested areas even though I have full signal strength. I tried calling Vodafone and could not get through. I have lodged a complaint online and got an automated response which closed my case. I replied to that and am yet to receive a response. All in all, it is pointless having an iphone if you can't connect to the net with it. Very annoying as I travel a lot for work and am reliant on my phone to stay in touch with my partner. She got upset with me this week because she thought I was ignoring her but turns out my text messages were not getting through. Was a lot better on 3 and I am not sure now why I changed providers . . .

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1026 Someone from SA thinks vodafone is A Costly Fail at 19 Dec 2010 04:05:17 PM
I run a small business with a number of Vodafone mobiles. They seem to be worst on IPhones which are almost unusable. The reception is terrible, the drop outs are constant but I really HATE Telstra, hmmm where should I turn?!?
21 Dec 2010 11:03:40 AM: EVERYbody I know has switched to Optus, and most are really happy. I haven't because I never get near to using the $20 a YEAR I put on my locked to Vodaf*ck
pre-paid
28 Dec 2010 05:51:44 AM: I'll put in a full post but we dropped Optus because we lost our local account manager. Our Vodafone agent has been great, but the Voda service is certainly not up to scratch. Also at a loss at what to do for business accounts...

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1025 Someone from NSW thinks vodafone is the crapiest network ever at 19 Dec 2010 04:02:31 PM
Vodafone will be losing a huge account when our company moves away from Vodafone. Had a great deal/contract, but its a shame their service sucks.

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1024 Someone from VIC thinks vodafone is at 19 Dec 2010 04:00:15 PM
You should all use Telstra. While their billing systems are a bit buggered, their network is tops and their customer service is improving heaps. If you have a problem with their billing - call and they assist big time or you can contact David Thodey the CEO directly.

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1023 Someone from NSW thinks vodafone is Really poor service at 19 Dec 2010 03:36:55 PM
Lara, Lara, Lara how hopeless you are.

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1022 Someone from QLD thinks vodafone is rip off merchants at 19 Dec 2010 03:32:38 PM
Sick of the never ending drop outs when I live in an area that is supposed to have good coverage.
27 Dec 2010 08:25:25 AM: I was standing in the middle of the Queen Street Mall last Sunday. Went to make a call- my I-phone showed "No Service"

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1021 Someone from NSW thinks vodafone is GLAD I CHANGED at 19 Dec 2010 03:28:19 PM
I am a doctor working in a busy hospital. Was with Vodafone for 2 years, was getting absolutely NO reception in the hospital, dropped calls virtually 60% of the time. Recently switched over to Telstra and I have full reception everywhere and never a dropout. Although the plans are 10-20 dollars more expensive per month, I'm actually using less becuase I never get dropped.
In short, I will never go back to Vodafone.

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1020 Someone from QLD thinks vodafone is garbage at 19 Dec 2010 03:28:14 PM
I was assured of coverage for my area thats a joke , i also have had issues with there so called customer service & there customer call centres. In short can't wait till I can get out

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1019 Someone from NSW thinks vodafone is HAD ENOUGH at 19 Dec 2010 03:19:02 PM
I HAVE HAD ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! CANT HANDLE THIS....... VODAFONE U HAVE LOST ANOTHER CUSTOMER!!!!!!!!!!!!!!!!!!!

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1018 Someone from VIC thinks vodafone is Haven't Had A Problem at 19 Dec 2010 03:13:57 PM
Switched from 3 to Voda and haven't had any issues what so ever. Satisfied customer right here.

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1017 Someone from VIC thinks vodafone is woeful at 19 Dec 2010 03:11:32 PM
I rarely get 3G connection in Melbourne CBD and am lucky if I can get a miserable connection for voice calls. 4 weeks ago I didn't have any connection at all for over 24 hours in my area only 3 kms from the CBD! I used my partner's Optus sim card and the connection was perfect.
This is not a service worth paying for! ACCC please help us get out of this useless company.

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1016 Someone from VIC thinks vodafone is very fail at 19 Dec 2010 03:02:28 PM
Optus, Vodafone and 3 have digusting 3G reception, as they operate on a 2100mhz frequency meaning they need lots of towers in short distances, whereas telstras need fewer towers over longer distances. On top of this, Tesltra has been building infrastructure for years, and have a massive lead over the other telcos. If you want a smartphone get it on Telstra. You get what you pay for.

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1015 Someone from NSW thinks vodafone is Ridiculous at 19 Dec 2010 02:52:18 PM
3G reception in North Sydney is a joke!
Reception on Lower North shore often non-existent.
Should have gone to Telstra...

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1014 Someone from NSW thinks vodafone is at 19 Dec 2010 02:46:12 PM
Someone from QLD thinks vodafone is 11 at 19 Dec 2010 02:52:54 PM
My phone doesn't ring. It goes straight to voice mail. I tried to tell vodafone but the queue for tech support was more than 40 minutes. I need my phone to ring because I am caring for a relative. What can I do?

Dial 1210.

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1013 Someone from VIC thinks vodafone is epic fail at 19 Dec 2010 02:18:34 PM
Porting process after signing a new connection is terrible - people haven't been able to retain their number if they wanted to change it over some time later!!
3 can do it!

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1012 Someone from VIC thinks vodafone is very fail at 19 Dec 2010 02:15:32 PM
sometimes vodafone fails me

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1011 Someone from NSW thinks vodafone is Worst ever at 19 Dec 2010 02:13:14 PM
i got out not that long ago, SMS messages would arrive up to 12 hours late, phone always went to message bank even if it said it had service, very sad, dropped calls, no reception in so many areas its not funny.......

Im out and in Optus, havent had an issue since, infact after a bad storm a work collegue lost all Optus coverage, rang up, they kept him informed over a period of 3 weeks as they had to replace an entire tower hit by lightning and destroyed, after the new tower went in service is better than before the storm.

I dont think VodaFail would ever be that proactive ever.... goodbye vodfail, never to see me again!!!!

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1010 Someone from NSW thinks vodafone is should be held accountable at 19 Dec 2010 02:08:33 PM
ACCC, help! Please.
Vodafone are selling a service which does not deliver to their promises.
This includes reception AND customer service.
I feel like I've been ripped off and I find it really upsetting, because if information was available I would've known better.
This is so unfair.
They should repay their customers ALL MONIES PAID IN THE LAST THREE MONTHS.


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1009 Someone from NSW thinks vodafone is Awful SErvice at 19 Dec 2010 02:07:05 PM
On a Business with two phones, which both have all sorts of problems like the ones listed by others. The times i have been able to hold of Vodafone (not very often) I have been told by Vodafone that many excuses it is not funny such as: there was storm damage to towers around Sydney, there are too many iphones on the network, once the merger with the 3 network happens network will improve by 15 Dec, don't no how many times have been told to take my SIM out, we are building new towers....could keep writing but its always the same it never gets better still VERY BAD !!! i questioned why i should pay my monthly bill because the service is so bad !!!

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1008 Someone from NSW thinks vodafone is Bad, bad, bad... at 19 Dec 2010 01:32:32 PM
A txt message which should inform me and my wife that show has been cancelled by Sydney theatre co arrived "only" 24 hrs later. Consequences: 2 persons did not go to work that day (not paid leave), whole weekend arrangement was up side down, more cost... That is just one of many problems with Vodafone. They (Vodafone) achieved in 2010 to have worse service than 10 years ago! Maybe they need new company slogane: "One step forward 10 steps back"

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1007 Someone from NSW thinks vodafone is Virtual network at 19 Dec 2010 01:31:18 PM
Just ported out my number to Telstra. What a relief?
Took 3 weeks to get over them. Though they have great phones but no network. I think their phones are good enough to replace digital camera, ipods & ipads.
Thank god it is over now.

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1006 Someone from VIC thinks vodafone is NoVoDaFone at 19 Dec 2010 01:25:00 PM
Ironic, isn't it, that 'Vodafone' is an amalgamation of shortened words for 'Voice, Data, Fone'. Because since I joined them, voice services have worked sporadically, data services have NEVER worked to any extent that might be considered useful, and the phone I purchased on a plan with them failed to perform certain vital functions despite being new out of the box. Luckily, Vodafone has it all figured out, I've found: their staff refuse to take complaints in store - you must call the help line (I simply refuse to refer to it as a 'customer service' line). But you can't get through to the help line without spending half your day waiting for someone to answer - that is, if your call isn't dropped! Try emailing them, and you'll receive a non-specific mass-produced response that amounts to 'We know, and we don't care to make any reparations or even sympathise.' So you're stuck. Just remember, and I swear I use this to get me through the day when every call I make cuts out and every text message I send comes back as 'failed to send', Vodafone is running itself into the ground. No customer will return to Vodafone after incidents like this, and a telecommunications company relies on its customer base. Somehow Vodafone finds it in its interest to ignore this fact. Reality: they will be laughing on the other side of their faces when droves of customers leave it, never to return. I'd prefer to pay more with another telco than pay for a service that doesn't work. And that's what I'll tell the hapless agent who calls me asking why I am switching providers when my contract term is up.

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1005 Someone from ACT thinks vodafone is Totally crap at 19 Dec 2010 01:14:12 PM
Serice is unreliable.. Even the resellers advice to eithe go for Telstra / optus .. but dont go for vodafone.

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1004 Someone from NSW thinks vodafone is . at 19 Dec 2010 01:01:00 PM
To the person from QLD. I had the same thing. If you dial 1210 it will automatically cancel any odd diverts u have. should fix it for you so u can get calls

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1003 Someone from QLD thinks vodafone is 11 at 19 Dec 2010 12:52:54 PM
My phone doesn't ring. It goes straight to voice mail. I tried to tell vodafone but the queue for tech support was more than 40 minutes. I need my phone to ring because I am caring for a relative. What can I do?

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1002 Someone from WA thinks vodafone is POOR network, poor performance at 19 Dec 2010 12:51:55 PM
I just joined the network 4 or 5 weeks ago. My god if only I had known, but no one told me. When I went back in the store to complain about the poor performance (having switched from telstra) they told me that with telstra you pay for the service. So why am i paying $70 a month for with vodafone ?) She changed my sim card, but the problem is still there, i have an appalling reception inside my house, and i live in an inner city suburb near Perth. I seriously regret my decision to sign with vodafone, which was purely based on the fact that i heard that it was a great network and I relied on the coverage map on the website which is an absolute LIE. I wish i could get out of this contract and go back to telstra !

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1001 Someone from WA thinks vodafone is 100^ at 19 Dec 2010 12:46:44 PM
LAST WEEK THE ENTIRE STATE OF WA WAS DOWN .. NO CALLS IN OR OUT .. ILOST A DAYS PAY BEING ON CALL , I DIDNT REALISE THERE WAS NO SERVICE (PROBABLY SHOULD HAVE) BUT THEY OFFERED US FREE CALLS YESTERDAY ONLY CALLS MADE FROM WA 1200 NOON TO 2359 .... JUST A SHAME I WASNT IN WA THAT DAY ????
I HAVE WRITTEN TO THEM AND I GOT THE MASS PRODUCED WHO CARES EMAIL

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1000 Someone from VIC thinks vodafone is 100% at 19 Dec 2010 12:16:28 PM
The worst Company In the World..... Nobody has a clue what they r doing out there
I am happy that I cancelled my contract with them

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999 Someone from NSW thinks vodafone is should be held accountable at 19 Dec 2010 11:54:08 AM
ACCC, help! Please.
Vodafone are selling a service which does not deliver to their promises.
This includes reception AND customer service.
I feel like I've been ripped off and I find it really upsetting, because if information was available I would've known better.
This is so unfair.
They should repay their customers ALL MONIES PAID IN THE LAST THREE MONTHS.


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998 Someone from NSW thinks vodafone is 50% at 19 Dec 2010 11:39:13 AM
I don't wish to be over critical so I've given Vodafone a 50% rating. But I think I'm being generous. I'm paying $59.00 a month for mediocre coverage. I live in SYDNEY not the Back of Bourke.

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997 Someone from NSW thinks vodafone is Buddhist, Amis, Isolationist at 19 Dec 2010 11:35:17 AM
At first I asked: Is Vodafone Buddhist?
I'd like to thank Vodafone for the peaceful and quiet life I've been living recently. Its really quite relaxing trying to call someone I thought I had to speak to urgently about one matter or another only for my iphone to display Call Failed repeatedly every time I try and then drop all network coverage altogether.

This inability to communicate, now that it is so frequent, gives me a chance to relax, take a few deep breaths and reconsider the urgent nature of my call, especially as there seems to be nothing I can do to fix the problem. "Maybe its the universe trying to tell me something" I think to myself, or "is is Karma?" Or perhaps I should try "living in the 'now'" and not on my phone (especially as it doesn't work like a phone anymore).

Then I asked: Is Vodafone Amish?
Similarly with text messages and voicemail. Its almost a relief to not be living in the 21st century as I await the vodafone monkeys to tap out my messages in telegram format and then get them dispatched by messenger pigeon. As I live and work in the CBD and Vodafone only seems to have its pigeon fleet in the country, it can take hours or even days for a message to arrive.

Then I realised maybe: Vodaphone is an Isolationist?
I also travel very frequently to NZ, again, its really peaceful when I arrive back after being away for a week or so and realize I've have no missed calls, voicemail messages or texts. Sometimes this makes me feel lonely.
But then I realised that this saves me from having to make any troublesome return calls or follow up messages (not that I could on the network in any case).

So I'm looking forward to the next installment of Failure to see what it brings, in the meantime the Vodafone billing seems to be working just fine....

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996 Someone from NSW thinks vodafone is Not What I Signed Up For! at 19 Dec 2010 11:31:55 AM
I cannot believe I can't get reception in the major cities in Australia. I have a phone plan that I can't fully use due to poor reception and drop outs, and an internet plan that just simply rarely works.
The ACCC has to do something!
What Vodafone is doing is CRIMINAL!

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995 Someone from NSW thinks vodafone is A DISGRACE at 19 Dec 2010 11:31:49 AM
Poor reception, failed SMS sends, delays with receiving SMSes, constant call drop outs, might as well not even have data on my plan cause half the time I can't even load sites and when I can, it's slower than dial up

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994 Someone from VIC thinks vodafone is at 19 Dec 2010 11:31:29 AM
we are a company with more than 10 mobiles and rely on the service for emergency's it has taken up to 3 days to receive text's lots off tel drop outs, bad service next to no customer service.this is one bad company.good marketing,poor service and no after sales service.the telecommunication industry needs goverment intervention.

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993 Someone from WA thinks vodafone is No words can describe at 19 Dec 2010 11:24:53 AM
My mobile does not know what YouTube is, thanks to Vodafone!! My internet allowance is 3 GB per month, which is "massive gig" to most of us. But wait, I am using less than 250 MB out of 3 GB - so poor is Vodafone network, it takes ages to download even the most plain of webpages with just text on them. I tried calling them thrice, but on an average I have waited 45 min, tragedy is I still did not manage to speak to their Customer Center. VODAFONE, PLEASE STOP TAKING NEW CUSTOMERS AND PLEASE DONT COME OUT WITH UNLIMITED OR MASSIVE USAGE PLANS, YOU SIMPLY DONT HAVE THE REQUIRED INFRASTRUCTURE FOR THAT.

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992 Someone from NSW thinks vodafone is Incorrect plan and long wait for phone at 19 Dec 2010 11:16:01 AM
I recently thought it was a good idea to get a nokia N97 on a 24 month plan on teh special. After waiting 10 days for application just to be processed and about a week for the phone I finally got it..( got to love that you can track your application and delievery and find that it never changes from being processed I found that they started billing me from when application was approved even though i had no phone.. Also found they have been overcharging me on my plan, Not providing what the plan promises (200MB data where I only recieve 50MB.) Try and get through and wait for 40-60 minutes then get connected to an operator who says hello and then drops out... 3 times this happened... What a joke...

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991 Someone from NSW thinks vodafone is dismal at 19 Dec 2010 11:13:48 AM
I went to Telstra after Vfone would not fix the problem of dropped calls, service interruptions and dismal download speed, only fob me off with tests and stalling (read go away) responses. I kept a Singapore Starhub phone and it would serve as a check to see if Vodafone, Optus or Telstra had service at my home office. It corroborated my assertion Vfone did not have continuous reliable service in my neighborhood. Complaining took too much time, offered insults to my phone skills and was a waste of time. I now want to dump my account but have not done so as I fear another imbroglio. I was with Vodafone for 15 years (remember Digicall?) and it worked well overseas but in the year 2010 it did not work in my neighborhood satisfactorily.

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990 Someone from NSW thinks vodafone is Disgusting at 19 Dec 2010 11:12:40 AM
Moved to new address, very bad coverege by Voda, called them but they denied saying "there should be suffecient coverage" and did nothing then they said we will lodge a call for a tech. Asked them what will a tech. do "make reception better in the area?!!!!!!. No answer for 3 weeks so far. VODAFONE is just bad

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989 Someone from NSW thinks vodafone is 10 out of 10 at 19 Dec 2010 11:05:10 AM
Vodafone kills me on a daily basis. My Blackberry disconnects and reconnects to the vodafail network more than 10 times a day. SMS and Voicemail notifications are delayed by hours. Calls drop-out all the time.

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988 Someone from QLD thinks vodafone is Some at 19 Dec 2010 11:00:15 AM
Supposed '3G' data is as slow as dial up. Shocking data service/speeds and impossible to use anywhere near my paid for 1.5Gb of data.

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987 Someone from NT thinks vodafone is 95% fail - Voda-Phonies more like at 19 Dec 2010 10:48:59 AM
before moving to Darwin, I checked the 3G coverage maps on the vodafone website. Apparently, most of Darwin has 100% coverage.
Not so.
Coverage in Darwin is pretty much the CBD and a few central suburbs. I can only make and receive calls in my fofice at the centre of town. And if I want to surf the net on my Blackberry, again, it is only in the centre of town and it is SLOW.
The coverage maps are completely false adn innacurate adn now I have to keep paying this $70 a month plan for the next 12 months - even though i have no coverage! (if anyone would from Vodafone woudl like to chat, am more than happy for you to look up my phone records to see how many calls get successfully get made),
Vodafone are Vodaphonies - complete ripoff for no service,andnow way to get out of their contracts
28 Dec 2010 07:36:35 AM: I hated Vodafone when i was in Darwin but as I hate Telstra even more, and was used to poor service being born up there, I stuck it out. Recently moved to Queensland and guess what? reception is as bad if not worse!

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986 Someone from NSW thinks vodafone is terrible at 19 Dec 2010 10:40:14 AM
love how with vodafone i have full reception yet can't make or receive calls or use data...

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985 Someone from NSW thinks vodafone is Very at 19 Dec 2010 10:38:28 AM
I just spent nearly a day getting my daughter onto Vodafone pre-paid. The website where I was told to do it didn't work - the link just took you to a 'Page not found'.
I emailed but got no reply so tried phoning Customer Service. Big mistake. Took about 30 minutes to get through, to finally speak to an Indian I could hardly understand. He fixed up the registration, but it still didn't work, so I had to call again (and wait...) so someone else could process the payment. About a week later I got a response to my initial email.
Will go back to Optus. Reluctantly I might add.

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984 Someone from Somewhere else thinks vodafone is Unknown at 19 Dec 2010 10:27:46 AM
i am somewhere else... im in heaven from the great service of vodafone!
22 Dec 2010 10:26:30 PM: A real space case- made that way by Vuddafeen?

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983 Someone from VIC thinks vodafone is Long customer care wait time at 19 Dec 2010 10:22:45 AM
The customers has to wait unbelievable waiting time as they call the Voda customer care. After you get through, they are trying to transfer you around and shift your problem to other department, then you have to call again and wait more time.

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982 Someone from NSW thinks vodafone is Infinite (pun intended) at 19 Dec 2010 10:22:18 AM
I CANNOT CALL OR TEXT MY FRIEND WHO IS ALSO ON VODAFONE. I am charged for texts which simply do not arrive and when I try to call her, even in full reception, it beeps three times and ends the call before it even RINGS!!! Likewise, she can't call or text me either. SO ANNOYING!

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981 Someone from NSW thinks vodafone is at 19 Dec 2010 10:08:17 AM
Just 3 months ago I finally jumped ship after 16 years with Vodafone. My contract was up and I could see cracks forming so I decided to bite the bullet and try out Telstra for both my iPad and my iPhone 4.

What a relief it has been! No more walking around the house, climbing hills in the country looking for a signal.

What is the point of having a fantastic deal when the most basic of operations cannot be achieved?

Don't you love it when something just works!

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980 Someone from ACT thinks vodafone is lol at 19 Dec 2010 09:45:09 AM
nice fb page. i see you have a total of 169 likes. nearly a million, but not quite. retard
21 Dec 2010 09:36:05 PM: Maybe the ones who would "like" are busy doing what they must instead of facebooking, because they have no idea how long their slow connection will be there. That is, if they've even been able to get on line.

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979 Someone from VIC thinks vodafone is Mobile service at 19 Dec 2010 09:44:18 AM

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978 Someone from VIC thinks vodafone is Poor alternative to 3 at 19 Dec 2010 09:43:02 AM
Just come out of my contract with 3 and after 6 years of great service. Now find myself a Vodaphone client. Was told all 3 customers are being transferred to V over the next 6 months and the service is able to cope. Not my experience to date with regular drop outs within the CBD which never happened with 3. Will hold my fire until I can see if they have fixed the problem as they say.

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977 Someone from WA thinks vodafone is Pathetic at 19 Dec 2010 09:35:30 AM
Sat 11th Dec - Perth CBD - 1130 to 1930 that night phone says full service yet when people called us the call disconnected, no calls in no calls out. A week later only after complaining online get this "response"/"excuse" i QUOTE: "Whilst issues such as this are rare, please note the network is not entirely free from interruption and we are unfortunately not able to guarantee that service will be available at all times. " PATHETIC vodafone

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976 Someone from VIC thinks vodafone is BAD at 19 Dec 2010 09:30:09 AM
I cannot believe it. I jave been with vodafone for 5 years after being with optus and during that time they were excellent and had very good coverage. ATM i am lucky to get 3 bars on my phone..and that's when i am in the heart of the CBD. I also get SMS that are 4 days old one after another and voicemail that is even a week old. I know they have bought out 3 and are tying all the networks into one..but how much longer do we have to put up with this shonky service..its not like i am paying for a cheap service. And drop outs occur a lot!

what will happen if my wife one day is in distress and cannot get through to me..for me to get the msg 5 days later? Disgraceful and i am going back to optus.

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975 Someone from NSW thinks vodafone is Appalling customer service at 19 Dec 2010 09:27:25 AM
I live close to the CBD and rarely make a call on my mobile that doesn't drop out at least once. About 2 weeks ago I had no service for 3 days. This was very worrying as I no longer have a landline and I was therefore unable to be contacted by family overseas when there was a crisis. I have sent numerous emails and made calls to the help desk but am always told to reboot the phone or that there is nothing wrong with the network signal in my area! I feel extremely angry that I am not receiving the service I paid for. I will certainly not be renewing with Vodafone.

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974 Someone from QLD thinks vodafone is getting worse at 19 Dec 2010 09:26:37 AM
I'm at Burleigh Waters, near Bond University and use Vodafone's Pocket Wi-Fi on the 8Gb/$39 offering, seems to work fine most of the time, but there have been network issues over the past few weeks with little or no signal and loss of connectivity to the net. Not using them for phone though, have iPhone on 3 with 2Gb of data, I haven't had too many major dramas with it.

Now I know why you usually have to go on a contract, it's to minimise customer attrition due to poor service or competitor activity offering better value. Contracts should be abolishes.

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973 Someone from VIC thinks vodafone is dumb cx's at 19 Dec 2010 09:22:41 AM
Stop walking into a store that has six visible signs that say iphones sold out, put a dumb look on your face, point to the sign and say "have you got any iphones"?...

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972 Someone from VIC thinks vodafone is Data Download extreme at 19 Dec 2010 09:20:23 AM
I have recovery agencies trying to get me to pay $900 for a one month bill for data download, which I did not use with my two year contract with V. One month before the end of my contract using a Blackberry I started using an Iphone and was charged exuberant rates because I was not using the same phone I sign up with. Imagine, a mobile data download bill of $900. My cap was $79. How can they do that to their customers? THEY ARE CRAZY, I will hate them for the rest of my life! I also had issues with dropped services, imposed overseas traveling rates and EXTREMELY APPALLING INDIAN CUSTOMER SERVICE who don't understand the aussie language & refer you to long time dead customer service centres in Hobart! Vodafone is a JOKE, they are SELFISH abusers and corporate SHARKS!

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971 Someone from VIC thinks vodafone is bad at 19 Dec 2010 09:03:54 AM
we signed up to a combo deal, phone and internet (wireless). We live 10 km from CBD centre, we get good coverage of all networks. Then we made the switch to vodapain, don't even bother turning on the internet, called up vodaphone and we suddenly got 1 bar , they thought this was ok. the phone is unbelieveable, i can just be sitting down and suddenly i get 10 missed calls that could be a day old , 5mins old etc.
stuck in contract for another 14 months.

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970 Someone from NSW thinks vodafone is I am speechless!!!! at 19 Dec 2010 09:03:49 AM

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969 Someone from NT thinks vodafone is not as bad as optus at 19 Dec 2010 08:50:56 AM
30 Dec 2010 09:53:23 AM: this is about V O D A F O N E again I will repeat that for you just so you understand..... V O D A F O N E. Not optus

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968 Someone from TAS thinks vodafone is my new favourite carrier at 19 Dec 2010 08:48:29 AM
Guys, the other phoen companies aren't exactly perfect. Telstra can't even cancel my service without getting it wrong so I'vw swithced to Vodafone!

My broadband cable contract expires tomorrow so I called Telstra 4 weeks ago to let them know that I would not be extending. "You'll have to call back in 4 weeks as we can only cancel services immediately" was their response. I called back today, waited on hold for a while (as usual) then got someone who was unable to handle the call so I was put on hold again (as usual) and then got disconnected (as usual).

During my second call I had to explain it all again, give various forms of ID again, and eventually they found my account. After about 10 mins more of hold music I was told that they would now disconnect my broadband but as I was disconnecting a day before my contract expires that there would be an early cancellation fee but it would only be "a couple of dollars". They can chase me for that!

10 minutes later I assume that my broadband had been disconnected because my Foxtel cable TV service also disappeared. Perhaps they use scissors to disconnect you.

Phone call number three! call, on hold, explain, on hold, explain, on hold, transferred, they cant find my account despite me quoting all of the account numbers on the "One Bill", on hold, more forms of ID, on hold, Foxtel service finally resumes, still on hold, then I hang up - why should I be courteous!.
What a friggin joke!.
28 Dec 2010 08:07:53 PM: .... TelstraFAIL

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967 Someone from NSW thinks vodafone is absolutely useless service at 19 Dec 2010 08:47:48 AM

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966 Someone from QLD thinks vodafone is expensive at 19 Dec 2010 08:46:51 AM
My customers ask why i don't return their calls.
My phone shows no missed calls.
Their phone call logs show that they called me but i never got the call.
Calls drop out all the time & I'm in Brisbane, not a remote area.
Most customers just buy stuff elsewhere when this happens, i know i would.
This is costing me money, pissing off customers,friends & family.
It is plain old poor service.
How often do we see companies grow so rapidly & make such profits that they forget how to provide basic services to their customers?

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965 Someone from QLD thinks vodafone is better than telstra at 19 Dec 2010 08:43:54 AM
Telstra would have to come somewhere near the top of the hit parade, when it comes to the absence of Customer Service. There just isn't any, the call centre staff just have no answers for any queries, quite often they are very difficult to understand. The whole Customer Help system at Telstra, is designed to not offer help, but just hope you will go away after talking to recorded messages for anything up to half and hour. From what I am told, Optus is only a whisker behind Telstra for their petty hopeless customer service. When is Kevin 07 going to tighten up the way these Telcos operate. They are way beyond what the people expect.

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964 Someone from ACT thinks vodafone is its not, telstra is at 19 Dec 2010 08:41:58 AM
I hate Telstra. I hate them. We are forced to use it at work and whenever there's a need to contact them the task is hot potatoed between the staff. Nobody wants to deal with them.

Today big fool me bought their pre-paid wireless broadband. I have been trying for over 5 hours to get thru to activate the damned thing and cannot get out of the queue. Just now after 47 minutes waiting they picked up the phone. And disconnected me.

GOD I HATE TELSTRA!!!!

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