Hi, I can't express to you how happy I am to find this website, finally I discovered that its not only me that i'm suffering with Vodafone !!!
I have 2 plans with vodafone, one for me and one for my wife, and i can't tell you how horrible is the reception, we always experience dropped calls and no reception, I have lost count how many times people call me and when they get through to me they say why is your phone ALWAYS OFF, mind you my wife and I never turn our phones off but its clearly the EXTREMELY POOR coverage from vodafone that is causing this! to be honest I don't want to sue Vodafone for money as much as i want them to fix their bloody stupid retarted network !!!
Optus is not better at all I was with optus for 2 years before vodafone and trust me guys they are the same crap! the only good network with the best coverage is Telstra, but they are an absolute RIP OFFs !!
So if the vodafone people are sneeking into this website and read the comments and they are reading mine now, I say, PLEASE do something to enhance your coverage and services.
Thanks for whoever created this website.
Mazen from Melbourne

I AM SICK OF TRYING TO CALL PEOPLE OR TEXT AND IT TELLS ME TO CONTACT VODAFONE IT IS REALLY ANNOYING ME I MEAN I AM ONLY 21 AND MY PHONE IS IMPORTANT TO ME I USE MY PHONE MANLY TO CONTACT ME FAMILY IN SYDNEY AND ALSO TO CHECK ON MY SICK NANA I MEAN I AM SICK OF VODAFONE I AM SERIOUS THINKIN OF CHANGING PHONE COMPANYS I JUST DONT FEEL HAPPY NO MORE USING VODAFONE SO YEAH I AM SORRY BUT I AM GOING TO STOP I MEAN I HAVE ALOT MORE TO SAY BUT YEAH IT IS NOT WORTH IT ANYWAYS ...... ALL IT COMES DOWN TO IS THAT VODAFONE IS THE WORST PHONE COMPANY THEY EVERY INVENTED

What an abomination Vodafone is. I was with Vodafone about 8 years ago and left THEN because they were pitiful. My wife and i bought my 12 year old daughter a Nokia C3 mobile for Christmas through a Vodafone deal and after my 12 year old watched me TRY and put credit on it for her after 2 bloody hours of being hung up on, errors galore on the website and them using VOIP for all there communications which was pathetic, we had just about given up when i FINALLY was able to give them some money for what i can only say is probably the most pathetic support i have ever been involved with in my 43 years. The phone (although advertised as Facebook compatible) is constantly giving "no network" whenever trying to access anything on the internet, after waiting one and a half hours for support and being hardly able to understand the 3 people at the other end, they tell me it has to go back to a Vodafone shop as it isn't working... NO SH*T SHERLOCK! I thought it was just me but after finding this site i just sit and shake my head and cannot wait for Wednesday so i can change my daughters phone over to Optus who i have been with for 4 years and have NO problems whatsoever! Thanks Vodafone for making my daughters Xmas sh*tty...

Was originally a Crazy Johns customer (Roams on Voda) until my contract came up for renewal. Voda offered the best deal on the iPhone 4 so I thought I would continue. Silly thing is, my house is terrible for voda coverage. The reception is poor at the front of the house, but usable. Walk two metres to the rear of the house, and there is no coverage at all. Whilst on a call, I have to stand perfectly still, or the call drops out. SMS can often take hours to send / recieve and dont even try PXT / MMS messages. I rang to complain and was just told that they were working to fix the problems and I should be patient. Plus, I was then politely told that as I was in a contract, there was very little IO could do anyways. Nice FAIL!

Over 6 months now i ring them they tell me they fixing the problem..
Th e problem is i cant access my emails through my iphone they tell me go through mail2web i did not spend $700 on a iphone to go through mail to web enter my data every time and muck around 5 min to get my emails.
Then after 5-6 complaints and very long waiting times on phone they game me $10 credit..I felt so sick

I'm a 20 year old student.

I'm on a $69 cap with for the iphone + $8 insurance, 1 gb of internet and access to 3g network. In little under a year my phone stopped being able to connect to the 3g network, the internet became extremely slow and the phone would often miss calls.

I called Vodafone while at uni and spent close to and hour waiting on the phone. I had to hang up. No one answered. I tried calling again later and got through. I told them that I would like a new phone and felt entitled to one as I had been paying the extra insurance costs. They told me I would have to pay an additional lump sum of just under $200 to repair the phone. I hung up. As it happened they did discount me a month off of my 24month contract due to reception issues, however, I'm still paying way too much for a service that is overpriced and barely functional.

The internet is too slow for the 1gb of data entitlement, services such as googlemaps are cumbersome and the general utility of my phone is undermined by poor hardware performance and a service provider who, like others have said before, seem to disregard the nature of a contract. I'm paying $78 for a service I could get on a $50 or $30 cap.

Thank god someone set up this website.

I was going to be moving to a new estate where reception was brilliant unless you were with Telstra, but Vodafone told me that share tower with them so the reception will be fine....Bull!!! Its been terrible now im stuck on a 2 year plan with no reception unless I pay it out!

It is unbelievable my friends always have full service, but I always have next to none, they are with Telstra and Optus even in the middle of the CBD I would be lucky to have one bar.
Soon as my Contract is out I am changing for sure.

I have had continual poor reception with constant dropouts since I started my 2 year contract nearly 2 years ago. Since I use my mobile in my computer business you can imagine the embarrasment when calls with customers would just cut out. During calls I would also experience very poor call quality due to poor reception, making it very difficult to hear what customers are saying. My home office appears to be in a location where Vodafone coverage is not very good (even though I checked with the Vodafone shop staff before signing the contract) and most of the time my mobile shows no signal reception. I will often suddenly hear a text message come in saying I have a missed call, even though my mobile never rang. This is very common and quite frustrating. I'm definitely not getting my money's worth from my phone plan as I find most of the time I have to resort to a landline to make calls. I've tried different mobiles but I still have poor reception. I've also tried calling technical support a few times but haven't got very far. On a few occasions a Vodafone customer service representitive has rang my mobile but while talking with them my phone has dropped out, leaving me at square one. With only 3 months left in my contract I cannot wait to change providers so that I can use my mobile as expected. If Vodafone could improve their service I would be very happy to stay with them. I've found good reception with Telstra but I must say they are much more expensive...

Vodafone used to be first class, used it all the time. that was back in the old days which is now a memory long ago

I am on a 2 year contract and have 1G data plan. I figured I could use it to watch youtube or surf web on the bus home. Little did I know the problems I would face with super slow vodafone 3G speeds. I remember getting faster speeds in the days of dialup modems. 3G is classed as broadband right? How can a company offer a service and not provide it but then provide no way to get the problem resolved? As soon as I can get out of my contract I will never be a vodafone customer again.

I have no mess now...I Ported to Telstra. After a hearing of my issues the guy in the (Telstra reseller) shop actually felt so sorry for me He threw in a Bluetooth car kit ($300), Phone cover($40), Box of screen protectors($20) in with my new trouble free IPhone 4. Who says Telstra is costly? Switching seems to have saved me $360 up front. Vodafone - can't even spell their own name !

Vodafone used to be first class, used it all the time. that was back in the old days which is now a memory long ago

Great we now have a website to vent our anger at a company that reaps in hundereds of thousands of $$$$$$$$$$ in profits and ignore the most important part..THERE CUSTOMER BASE ! My first of many problems started when I paid $25 to have my mobile phone unlocked via there less than impressive website. After paying the $25 so I could use my phone in Thailand, once I arrived there I found I had NO COVERAGE because my phone WASNT unlocked !!! I AM STILL WAITING NEAR 12MTHS LATER FOR MY $25 BACK OR HAVE THE PHONE UNLOCKED !!! Also I have a Vodafone USB stick for my internet and the coverage is absolute terrible ( Frankston Area) with it dropping out and when it does work I have poor reception. I have called the call centre( useless bunch of non speaking and caring people) and been told that it is not my area but the tin roof I have on my house that is the major problem of my recetion complaint???? Vodafone need to get english speaking people who understand the word anger and empathy if you want to keep your customers coz this little black duck is about to find another internet company to deal with.

on "that" fateful weekend we had a patch Tuesday for our server and remote support could not be contacted nor could the admin to find out when the servers would be up. we had vpn customers internationally unable to connect to our exchange and network and could not contact the admin who was on, you guessed it, the vodafone network. then just recently i had received texts 1 hour late, to verify with the sender i met up with them and saw his text was sent 1 hour before i received them. 1 hour!!! morse code takes less time. i have been a customer with vodafone for at least...at least 8 years. patience is wearing thin and free texts and calls for 1 weekend doesnt cut it anymore. i am so glad our corp IT switched to Telstra recently, away from vodafone.

Hey guys, try to switch to 2G network, mine is working, halleeelluuuyaaahhhh!!!!!!

I was around my partners place last night using her post paid Vodafone Internet. It kept cutting out all the time. I restarted it 6 times in 2 hours. I used to using my Telstra Cable connection which has worked flawlessly for 6 years.

The government needs to take Vodafone to account. All Vodafone users should DEMAND a REFUND!

I live in the western suburbs (taylors Hill, Sydenham area) I very rarely have more than 1 Bar reception in my house or around. I often get messages the day after and can never get 3G on my phone. How can this be? It is a built up area of more than 12 years. Something has to be done!!!!!!!

My phone was cut off without warning as Vodafone claimed that i had not paid my bill. Having been an honorable client for many years i was very upset about the situation. I was put on hold umpteen times without a response and bearing in mind i was having to call off someone else's phone, therefore incurring fees for them. Once i finally got through vodafone were claiming that they had tried to debit my credit card and it was rejected. I then called the bank and they claimed that my credit card had not even been attempted to debit. Vodafone has cost me time and money. As soon as my contract is up i vow to never waste my time with their company ever again.

I live in Surry Hills in Sydney, and I mainly travel within about 10km of the CBD. It's become a running joke with my contacts that "I'm on vodafone" when my calls almost invariably drop out and often cannot even connect again promptly. This is a joke for living in the middle of what should be the best covered mobile signal area in teh country! The acid test is running a 64K AAC streaming audio app from my phone (DI.FM) into my car stereo and driving around town. You cannot enjoy constant audio even with very aggressive audio buffering enabled, because the mobile signal wont carry it. Not good enough Vodafone, but I'm stuck in a "Capped Plan".

I've had my phone for 6 months - twice the SIM card has come up with the message saying it is not registered. Mind you, when purchasing my phone, the original SIM card I had picked up, when they went to register it in my name, the computer system told the customer service person that the SIM card was already in use. What the?!? It was in its original packet, not opened!

customer Service vodafone style 1st ring Vodafone get nowhere then call TIO, you would be forgiven if you were to believe the TIO was the complaints department for Vodafone. Note this Lara is the face of Vodafone service (she s not real) nor is Vodafones service, dont get me started on the continual dropouts or failures to connect even vodafone to vodafone. PS no wonder the Aussie cricketers are doing so Bad I blame Vodfone Drop catches dro outs failure to connect failure to connect bat and Ball Unable to get wickets unable to solve customer complaints.

Hi luckily for me,I am almost at end of my contract,service has been going downhill since I signed a new contract,23 months ago,I started doing a lot of work outside the main centers,had no idea there was so little or no coverage.
calls constantly drop out,or wont connect,even where I live I can sometimes not get service now,just pathetic,however vodafone face to face staff,have always been very good. I have been with vodafone for 15 years,off to telstra tomorrow

The service is horrible. If I send a message to my boyfriend it takes him over an hour to receive it and he is with Vodafone too. And phone calls are constantly dropping out or I have trouble hearing the other person. Will never sign with Vodafone again. They have cheap plans but it's not worth it.

I signed up with 3 mobile broadband couple of years ago - not flash, but they did the job. Then, Vodafoney took over, and things are downhill all the way - many dropouts of service, offline for 60 to 90 minutes at a time, customer service calls go unanswered, or are re-routed to an automated voice message, pointless browser re-directions asking me to activate my account - after my pre-paid data allowance is finished, so will I be.

I purchased a Pre-Paid USB Mobile ADSL for $79 and was told that I will receive ADSL internet Speed.

After purchasing that I never got even close to a Dial Up speed and when I wanted to use the Mobile Modem on other Internet service Providers I had to pay $25 to unlock the modem.

Vodafone. IM SO GLAD TO BE FREEEEE OF YOU! When the "scheduled maintenance" that occured on a saturday a few weeks back, i was left with a brick of an iphone 4 with no service available. Most vodafone users around me got their service back that night. Me however - No. SIX DAYS OF NO SERVICE! I rang every single day trying to figure out what happened, being left on hold for hours at a time, being disconnected etc - then on the sixth day I spoke to someone who said it takes seven days once they've put a 'voucher in' to source the problem, and ohhh, they forgot to put the voucher in so i have SEVEN MORE DAYS TO WAIT. Well obviously this led me on a tirade of abuse for a good 10 minutes saying I want OUT and NOW and i want my 200 dollar bill WIPED and blah blah blah.

Well after being told to wait while he transfers me to the accounts department to cancel the contract i screamed 'dont you dare put me on hold again!!!" and I was told "it's an internal transfer so it wont be as long a wait". OH REALLY? 2 hours.... 2..... hours. of.my.life.

Anyway it turned out to be worth it as after explaining how long I had been without service and how they breached the contract, they wiped my bill, told me they would refund my handset fee i pid up front and let me out of my contract - just have to send the handset back.

Now I'm with optus and they PWN VODAFONE SO HARD!

GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!

Low service, continual internet drop out. No service when i'm at call for work

The last three months have been really bad, continual drop outs even in normally good service areas and trying to get an Ipad connected to a pre-paid service in shop, took me four visits before service reps got it right. Was given the wrong micro-sim on two occasions. Also your call rates stink, looking at my recent calls to Papua New Guinea, how the hell can you justify (copied from my call history):

24/12/2010 12:22:02 Voice 67571733*** 00:00:02 INT $6.39
3/12/2010 18:11:26 Voice 67573210*** 00:01:23 INT $12.39
22/12/2010 19:20:46 Voice 67573210*** 00:00:02 INT $6.39

Two second connection to a voice mail and get charged bloody $6.39, absolute garbage.

After months of drop-outs and important calls going directly to my voicemail (and sometimes not receiving the voicemail until hours later) I called Vodafone to ask them when my 24 month contract ends. Called the help desk and was told it would be a long wait so I opted to be called back. Vodafone called back and hang up on me. I emailed Vodafone on the 13th of December to ask them when my contract expires. As of 27 December I still have not received a reply despite the website saying I would receive a reply within 5 business days.

GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!

paying $114/month and i get nothing in return. Calls are pretty much impossible, all i am doing is running around in circles and out of buildings as soon as i get a call (if in fact i get the ring and not a straight voicemail eventually that i missed the call) to just try to be able to get through a phone call. And data? Don't even get me started, unuseable, utterly unuseable on all fronts, even text over internet (with minimum data requirements) only works half the time and unreliably. I am normally not a revengeful person, but if a class action lawsuit should start in Australia i would join too. I want my money back and a decent phone service. This is 2011 almost, not 1996. Seriously!

I needed to speak with vodafone customer support. I called and waited on hold for 2 hours, while being repeatedly told by an automated message that I was 'almost there'. After the 2 hour mark the call simply dropped out.

GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!

Re: 27 Dec 2010 02:23:17 P
Sorry to disagree but I travel widely in country Victoria, particularly through the Mallee areas and can spend most of my time with no Vodafone reception.

GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!

I have an iPhone 4, which you kind of expect to browse the internet on, and connect with apps, etc. roughly half of my connection attempts just time out. When it works it's pretty fast, but loading a complex web page with lots of graphics almost never works, or takes over 5 minutes.

Me: Let me look that up on the net for you...
Me: Umm, it's usually faster than this. (a lie but what are you going to say?)
Me: Yeah, well ok, I'll look it up later and let you know.

There's also the occasional dropped call and the dreaded "No Service" (one no services lasted a few hours until I left home).

I'm switching to Telstra when my contract runs out, but thanks for giving my some place to bitch in the meantime. :)

Vodafone is awful, we have lots of problems, calls always drop, reception is poor, I use this phone for business and all my clients always complaint why my phone always drops , it seems really unprofessional to them and bad affect on my business, on top of it the internet speed of awful, I can not use its internet at all. Someone should be responsible for it and no one is ! Awful service!

I have a mobile internet 'dongle' which used to work well but for the last fortnight has 'connected' but with connection speeds which would embarass a snail.
Thanks for this website ... I thought beginning to think it was me/my computer at fault!

I was stuck in a 3 year contract and complained of the lack of reception. They said I was just in a bad mobile phone blackspot. Vodfone have said that customewrs have had bad reception in the past several weeks. Rubbish! This has been going on for years.
I want my money back.

Have both a Vodafone mobile phone contract and a mobile broadband plan. The broadband is terrible, very slow and sometimes won't connect at all. I have been overcharged on my usage as well. Have rung the technical support and they are pretty useless and also hard to understand due to accents. Recently I was unable to make or receive calls from my mobile phone for over 1 week. Very frustrating as I do not have a landline at home and would have been in serious trouble if any emergency arose. Nothing was mentioned on the website when I tried to research this problem and upon visiting one Vodafone shop was told that it was my iPhone and it needed a system upgrade. After doing this and accidently wiping photos of my kids there was no improvement. I visited another store and was told that Vodafone were upgrading the towers and my phone should be back in service at 6pm that night. Four days later still unable to make and receive calls. I have been with Vodafone for approx 8 years and am regretting signing another contract.

I actually use AAPT who use the vodaphone network. Since I signed up with a mobile phone, I cannot send or receive photos. I have made countless calls to AAPT support who always say it will work within the next 24 hrs but doesn't. In many local places I have no service as it seems that vodaphone coverage in the country is terrible.

I had to return two Pocket WiFi devices because they kept cutting out. Turns out it was a major fault with the Vodafone network. I wasted hours of my life trying to get the Internet to work. Hundreds of others had the same problems and Vodafone didn't care! It's all documented on the Whirlpool forums.

WATCH OUT - Vodafone employ a heap of people in India to post positive comments and PR spin on all complaints.

no signal, no signal, get signal drop out ecr ect

Recently, my partner and I signed up for the portable wireless broadband plan for 10gb a month. We were assured that we would have full coverage in our area, and that the coverage would be more than suitable for online gaming. We are lucky to have one bar of coverage, thus meaning that gaming is near impossible due to lagging issues and glitching. Furthermore, my iphone plan is with Vodafone, and I'm constantly going in and out of service when I was assured full coverage in my area.

I swapped to vodafone just before the 3 merger. The sales rep told me the service would improve in my area because of the merger. On 3 I had limited reception issues. The service area map showed very good service in my area on vodafone, in fact it was better than 3 according to the maps.

Now, my phone drops off the service randomly, I cant use it downstairs in my house (if you can figure out why you're doing better than me) and for awhile there every night at 6pm the network would completely disappear to return 30-40 minutes later. Why? Buggered if I know!

Anyway, total fail began today. My partner is in Sydney for Christmas and now our phone conversations are more weird than normal. We will be talking fine for several minutes and then I can no longer hear him but he can hear me. What the? We have had multiple calls like that, I can only assume its so we hang up and call again to incur more fees or something.

We are both looking into a new provider and are considering the class action. You suck vodafone!

I switched to Vodafone a couple of years back. I was in a long-distance relationship in Qld and wanted to take advantage of their free credit between customers deal. On several occasions, while I was halfway through a conversation with my boyfriend, the call didn't exactly cut out - it got switched. Suddenly I was speaking to unknown people. Halfway through a call, my call got patched into someone else's call, and after about 30 seconds of going "Hello? hello? What's going on?" the call would cut out.

When I complained to Vodafone, they told me it must be my phone doing something. I had purchased my Nokia from their store, and it was THEIR NETWORK which was switching my calls. Thank God I wasn't trying to use that service for anything confidential; anyone could have been patched into my calls at any time.

I am so disgusted in the service I have received to date. I'm paying for additional internet for my laptop that to date I have been unable to actually log onto and an iphone that has the worst reception I have experienced in all the years I have been a mobile phone user. Every time I called the service line I am told that 'Vodafone are experiencing an unprecedented number of calls and that the wait could be up to and over an hour!' Unprecedented... really, I beg to differ!!!! And please tell me who has an hour to wait on hold!

What a joke, signing with Vodafone was the biggest mistake I ever made!

Vodafone coverage in Portsea, Victoria is appalling. I hold my phone alongside others with the same make of phone on the same update and find that they have reception using Optus and Telstra when I have none. Vodafone customer service is a joke. I reported my problem last week, having had no reception for days and was very clear in my description of the issue. The reply came (a shock) and suggested that the information provided by Vodafone had cleared up the problem. This was not the case at all. The information didn't answer my problem at all. When I tried to reply I couldn't as the system told me that the problem was sorted out. Laughable.

I have been with 'Crazy Johns' - Vodaphone for nearly 2 years, I have been arguing with them for nearly all that time regarding shocking reception. I can't even stand in my garden to get reception and standing in my house is non existent. Where do I live just 3.45km from the city CBD up on a hill. I have tried to talk to them, even contacted the Ombudsman, it seems impossible for them too!

In built up area's in Melbourne including all of Chadstone Shopping Centre my mobile says "no coverage". It's not like I'm in the middle of no where and I NEVER had any problems when I was with Teltra. It's pretty scary walking around with health issues knowing I can't contact family or friends or more inportantly emergancy services. I told you it wasn't my sim card Vodaphone!!!!!!!!!

Mobile broadband: Reception is ok, plans are good.
However, unable to connect at all most days from 5pm to midnight.

There 3g wireless internet was hopeless i gave up on how many times i called to find out what is going on payed a small cancelation fee and that was the end of that.. as for the mobile coverage thats another hopeless area calls keep cutting out, its either always roaming or emergency calls only oh i cant wait for this contract to end ..

I dont beleive you people...Come up to the RURAL sector of NSW,where Telstra Next G is supposed to be the only network to work...I DOESNT at all and the only network that functions properly is Vodafone.
Get out of you metropolitian offices and come see how we get on.Telstra states that they have 98% coverage.Well I can tell you that 5 kilometers out of our town and there is SQUAT,BUT Vodafone is EXCELLENT...now all of you get a life stop whinging and stop followin the sheep in fronmt of you,it will get lost as well

i am with vodafone and i can't even call or make text messages to other people even within the network. i complained to my local store and they were so rude to me saying it was my fault.

Continual drop outs, poor internet connection (freezing up), lack of service coverage by phone - I cannot wait to switch providers when I get home. I dont care what it costs to change - I want out of Vodafone. It sucks when my friends can all get messages and make calls but I don't have service. Screw this and screw voda-crap.

my phone is just one year old and for the past month i have had to turn my phone off and back on to recieve any messages. If i try to connect to the internet it doesnt work so have to do the same process. Being on pre-paid i start to think i have ran out of credit but its never the case. I am glad there is going to be a nation wide complaint to the company because this is unacceptable and downright pathetic. In this day and age we need mobile telephones in order to keep our lives in order and the simplicity of being able to communicate in any place is pure genious. The engineers behind the coverage monitoring of Vodafone are pure idiots. Either sort it out or shut your company down Vodafone cos if you dont take action soon you could be filing for bankruptcy anyway. I am happy to finally be able to rant a little and know that I will not be needing to buy a new phone but I am sorry to say I am very disappointed with the service. A real shame.

Hi, just heard about this site on ABC Newsradio and thought it was a great idea. Have been a customer of Vodafone for over 9 years and recently I upgraded to the new Nokia N8 having previously been using a Nokia 6220 Classic with no trouble at all (for almost 2 years). Have had almost 2 weeks of call dropouts. dead zones (where I never used to have any trouble before), and a couple of "sim registration fails". I've found that if I have the phone on speaker, it seems to work a bit better but that is not always possible when in public places. Also complete loss of signal for no reason which requires and restart to correct. Haven't contacted Cust service as it's the holidays etc but thought I would wait and see if it improved. Did get a new sim card which sort of helped a little. Thanks for this site. regards, John W.

I can't believe how bad reception is.. Try calling voda and it
takes hours to reach some.. Where is the ACCC?

http://www.youtube.com/watch?v=kAG39jKi0lI

I'm on pre-paid and in the last few months my reception has disappeared, my calls drop out, I rarely receive mms that have been sent to me and the ones I send rarely arrive. I've called vodafone several times, I have been on hold for hours only to be disconnected, I have been transferred from one department to another and still cannot get my issues solved! I had to send 9 emails to get a real person to answer and STILL my problem wasn't solved, I was just issued more data allowance. Would be great if I could actually use it! I went to a store to talk to staff but had to wait until the staff finished their Christmas plans conversation!!!
I downloaded vodafones "who to call" app for the iPhone only to figure out that I actually can't call 3 customers for free after all, after I called one to find I'd used up my credit

No Service. THey reduced my plan after a month of chasing. Then on a $35 plan I owe them over $200 in two months. Complained to customer service - we actuall noy - I could get though. LARA should be shot. Billing left to stategically shaved monkeys and service left to Telstra (NOW THAT IS SAYING SOMETHING!)

Have text (drove up the road for reception) from my apparant full coverage including 3G area. Have phoned, text , Faxed and emailed - NO RESPONSE.

Been a client for over 10 years... make that -11 years.

Brought a new Sony Satio $79 cap.
Calendar & alarms wouldn't work. Had to send the phone away for repair 4 times before Vodafone would even contemplate replacement. What makes matters worse is the Vodafone policy of having to send a phone for repair 3 times before you can speak to a CRM to talk about a replacement.
Cost $80 to break my contract and get a new phone.
Got the HTC Desire HD, but alas no 3G internet access in Sydney (Paddington).

For the last 3 months, on a very regular basis..vodafone sends my smses 3 or 4 times. I am then charged for this triplicate/quadruple send. I have rang vodafone, been put on hold for hours...been into a few stores. The best they can do is give me credit for the éxtra'smses sent. People now hate receiving my smses and I'm reluctant to use the sms service incase its still occurring. The problem was meant to have been fixed a month ago...but still happening. Vodafone staff are blaming the 3 merger. 3 are blaming the Vodafone merger. Get your act together Vodafone!

I live in Weston Creek, I have no service in most of my house, I was assured this would be looked into only to be told "not our problem, it must be your phone". I did advise when i borrow another phone it has the same problem, I was told the same thing.

Vodafone, pull your head out!

VODAFONE READ ThIS. With vodafone for over 10 years. Several months ago talked into another two year contract to save money. Now email cannot be sent, txt arriving a day late. Trying to run a business . Unless it it resolved in the next two weeks cancellation of contract and legal action will be commenced.services promised and paid for have not been delivered.

I could not treat my clients the same way and stay in business.

Seven months ago I changed over from Vodafone pre-paid to a contract so I could get a new Blackberry.

I had constant signal failure and calls dropping out on a regular basis with little or no internet signal also.

After 3 months I thought it might have been the handset so called Vodafone (as it was after hours) and was transferred to India after holding for 1 hour and 15 minutes.

The lady in India told me it was somthing to do with my settings and asked for me to switch it off for her to fix it. After I turned the handset on, ALL my files including pictures, music, videos etc had been wipped.

Vodafone took no responsibility, said that had never happend before.

Even after all of that, I still had no signal or slow internet so went iknto a physical store where they advised it was the sim card, not the handset NOR the service provider which was the cause of no reception.

They replaced my sim card and advised that over the weekend I would have poor or slow signal as "maintance and upgrades were taking place".

Needless to say, I still have the worse reception in places where I can CLEARLY see and hear that other people do.

Vodafone allowed me to break my contract i have only been 3 months into my 24 month contract. I switched to Telstra i got a $200 JB HIFI Gift Voucher for joining Telstra plus i got a $100 credit for switching to Telstra from Vodafone. So all i can say is THANK YOU VODAFONE FOR RELEASING ME FROM A PAINFUL NIGHTMARE. I recommend if you can break your contract and go to Telstra or Optus.

Seven months ago I changed over from Vodafone pre-paid to a contract so I could get a new Blackberry.

I had constant signal failure and calls dropping out on a regular basis with little or no internet signal also.

After 3 months I thought it might have been the handset so called Vodafone (as it was after hours) and was transferred to India after holding for 1 hour and 15 minutes.

The lady in India told me it was somthing to do with my settings and asked for me to switch it off for her to fix it. After I turned the handset on, ALL my files including pictures, music, videos etc had been wipped.

Vodafone took no responsibility, said that had never happend before.

Even after all of that, I still had no signal or slow internet so went iknto a physical store where they advised it was the sim card, not the handset NOR the service provider which was the cause of no reception.

They replaced my sim card and advised that over the weekend I would have poor or slow signal as "maintance and upgrades were taking place".

Needless to say, I still have the worse reception in places where I can CLEARLY see and hear that other people do.

We can now only get reception if we stand on tip toes at the kitchen sink on a clear and still day! Which were we live the adverage wind is about 5kms on a rare and very still day, usual is about 25-30km. They are also insisting that we get letters about issues we,ve raised like the sever drop on signal and constand drop outs, and network busy messages in written letter form. Which is great fun cause it must be the account name, who is my blind husband! they know he is blind, we had to jump through the flames of hell to get them to put voice over back on his phone after it went in for repair! My favorite part was when they looked at him and said the icons right there, can't you do it? Anyway, we we're told our issues here in south illawarra are due to storm damge that happened about 9 months ago! Which I believe cause before that we had alright service, unless you had to deal with them. That said, 9 months! Get up and fix it! my husband uses his phone and it's reception as an emergency mobilty aid!

I am in Mt Tamporine just 30mins west of the gold coast. I am visiting family for a week for christmas. Since i have been here I have had not one bar of reception while everyone around me has full. I am having to drive 30mins to collect phone messages which are quite important as I organise a new years event in Sydney. This is unacceptable! I havn't even been able to receive christmas messages. What am I paying $100 a month for?? but of course to a vodafone customer of some time this is of no surprise. I wait every day excited for the end of my contract.

So bad is vodafone that I had no reception in the SYDNEY CBD everytime i entered myers or david jones on pitt st. I mean really.

FIX IT

We signed up for wireless internet and it keeps dropping out every 5 minutes so completing research and assignments are becoming frustrating and hard. Even as we write this it continues to drop out and we have to restart the connection and another 5 or 10 minutes is wasted.

I am with 3 Phone and the reception is disgraceful,I was considering asking to be transferred to the Voda phone network which according to their outlet at Strathpine Qld can be done for customers experiencing drop outs or poor reception.
No way will I consider going to Voda Phone now !!
I shall be moving across to Telstra, at least I will be able to make a call from home.

Wireless internet is soooo slow... A page takes up 2mins to load... called up Voda and the say its the coverage.... But evern @ 3am in the morning the connection is slow or just drops out... Vodafone=Fail

Long receptional delay times and cut outs every 5 minutes all on international calls. Tried phoning 1555 to resolve this and Vodafone text and emails regarding I owe them money on account I closed off more than 2 months ago, which I lost credit on my phone and internet prepaid system. Their call centre staff are not clear, concise in speaking fluent language, I made it clear to them to speak slowly and claerly, they are rude. Easy way to loose customers world wide, and they'll loose their jobs.

I'm with 3 that has been taken over by Vodaphone. Since Sept 12th they've moved me onto 'outdoor coverage' which is no coverage at all. Message ? "Unable to connect to server". Hours and days later I'm told that there aren't many customers in my area hence Vodaphone has put me onto outdoor coverage. They also have a problem with some of their cell sites which they reluctantly admitted to.

No reception and drop out issues.. Not paying my bill till they

Fix the problem.. Voda is a disaster

Just moved over to the Vodafail network in December 25th 2010,a great Christmas present.
Reception is totally horrible to the extreme in the Doreen area of Melbourne.
I would not recommend this service to anyone.
A complete useless network that want your money but won't give you what you paid for.

My friends cant get through to me, messages i send never arrive, constant drop outs, the phones i get from them keep shitting themselves within weeks regardless of how good/ bad i treat them, i wanted to leave them 6 months early and they said i have to pay nearly $600. Absolute joke Vilefone

Vodafone never have any reception inside building, underground carpark, insdie toilet. If contact Vodafone and ask them to divert call to another number because vodafone poor reception. The call will be divert to someplace in India then I have to answer around 100 questions etc, after all that Vodafone said 'We are sorry, we can not divert your call to another mobilephone provider", how frustrated this was???

shit idiots dont ever have good reception, internet drops in and out every 5 seconds.

After being with Optus for 8 years, I switched to Vodafone only because of a discounted plan that was on offer for NRMA members. Now I live to regret this mistake. Poor reception on the train line from Lidcombe to Sydney and calls dropping out every 5 minutes were the major pains and frustrations that I have put up with over the last 1.5 years.

I got out of my mess - It cost me $2,000.00 thought to do it. I had a plan and have been a customer of Vodafone for 8 years - No longer!!!
The bastards had me pay out my contract due to a missed month payment. i had been unaware of the missed month (due to a banking error - it is automatically debited from my account). The months of me being in arrears continues for 9 months whereby I was paying my $160.00 per month plan payment. I thought I was entirely up to date in the meantime. I changed jobs and missed a payment which I was aware of and contacted vodafone to see if it would be ok to miss a month. They said yeas, but by the next month they cancelled my contract, sent in the debt collectors and demanded the upfront payment of my existing contract. I called their complaints department and was told by the person on the phone that even though they acknowledge that their records show the missed communication from their end I would still have to pay it upfront. I asked if I could continue to pay out the contract month by month but they said it had to be paid in full within 4 weeks. I argued with them for 3 weeks and achieved no result. I payed the contract out and told them I would NEVER be a customer of Vodafone again. The most excellent bit of this sad story is when I asked how to change my iphone over to another service provider. They direct you to a website that I thought would unlock to iphone to accept other sim cards. The Vodafone website charges you $25.00 to do this. I paid it and it sends me to web site that gives you instructions on how to unlock the iphone.... Greedy Wankers!!!! Needless to say, after that experience I would never recommend vodafone to anyone.

I can't access ADSL because of a device on my line that will not be removed so I have no choice but to have wireless broadband. I was with another carrier until about 4 months ago and was having trouble with the reception and was advised to change to Vodafone and since then have had issues with reception and being cut off, I am sick of dealing with the call centre because more often than not I get someone who can't speak English in an understandable way and get no where with complaints. I run a small business from home and internet connection is vital. When I swapped to Vodafone it was on a 24 month plan, do I really have to put up with this for another 20 months? I get so frustrated that I yell at the automated LARA!!

I wasted so much time re-calling people, resending text messages, and waiting for pages to load, not to mention the countless hours on the phone to support. I've swapped to Telstra, although my bill is about $10 extra per month the service is so much better

More often than not text messages come a day or two late then there are days when there is no reception at all. I am a diabetic and need my phone.

continued drop outs and failures to connect. I have had varius issues with Vodafone and found customer service to be unacceptable in this day and age.
Vodafone use the TIO to process their complaints as a standard practice. If you have a complaint, Lara is the face of Vodafone, she is not real nor is Vodafone customer service.

The speed and reliabillity of my data service on any given day or evening at best can be descibed as woeful.

I have given up on thier customer service because the issue is with the management's ability to fix the product they sell.

This service is unexceptable to your customers!!

Crazy John's employee went on the Vodafone homepage to check the coverage at Port Melbourne where I work; Everything seemed OK and I signed off the contract because we checked my home address as well. While the phone has sufficient coverage in Elwood (3G still very slow though), I have no coverage at work. I called Vodafone 5 times (have all recordings and names) and had endless email conversations with the service team that finally agreed to investigate the problems. RESULT: Vodafone admitted that there is a problem despite the false information on their homepage. Called the Vodafone internee to find out that Vodafone only needs to provide coverage for the address on the contract. DOUBLE FAIL

Ever since I bought the Iphone4 I kept loosing coverage and I get extra charges which I am not going to pay Customer sevice is appalling I get no satisfaction from them.
This great this website lets voise our frustration
Solomona Ulu

Poor coverage, calls not receceived..txt msgs delayed up to 24 hours.Told upgrades on old contracts only done by phone...waited 1.5hours twice within same day. had 4 services with them...down to 1 now and will cancel as soon as contract is finished.Would never use them again...

To be fair, we already knew that the reception in our area wasn't as good as Vodafone claimed - the salesman was honest enough to relate his experiences with his own phone. But it was mostly good enough to get us through the obligatory 6 months before we could unlock the phone. The snag was that it took an entire fricking month of contacting their appalling "help" systems and getting nowhere before it was finally unlocked, after I eventually suggested that they had breached the terms of sale and owed me an unlocked replacement if they couldn't fix it. Endless waiting on lines, dealing with the hideously annoying and inefficient "Lara", only to speak to people who promised things that never happened, plus getting automated email replies thanking me for the opportunity to serve me, but again doing nothing.
NEVER AGAIN!

I regularly travel the Sydney North shore line to work in the morning. On a normal working day I am completely unable to get any service between Pymble and Gordon despite having 3G and full strength signal (according to my trusty iPhone) At Killara the signal dies completely then briefly appears at Roseville before completely dying (no service!) at Chatswood. Yep Chatswood, folks, thats where Vodafail used to be HQed! Perhaps they had an argument with the local council so decided to spite the local community by removing a few towers?
I bought my 3G phone (+ service) @ $69 per month so I could read the news on the train but on most days and both ways I'm lucky if I have a service for 10 of the 35 mins I'm on the train for. This is ridiculous, surely if they are not providing a service then I'm entitled to some kind of rebate? Can i have my money back please?

been with vodafone for a few years and not had huge problems until recently upgraded to an account with data to use on iphone, very often all service drops out completely, including regular phone service, it sometimes returns with a rebooting of phone but not always. often just has nothing for hours! also very often delays of messages reaching the other person, mms have taken up to a FULL DAY to reach them. i've been too lazy to change but not for much longer...

we changed internet service a couple of months ago, just waited till the contract expired.live in southport on the gold coast and constantly dropped out and had to reload. were also on the crazy ron network which used vodafone. same thing just waited till the contract ran out then went to telstra. couldnt get mobile reception in the house if there were enough bars and the phone rang we had to run to the footpath just to be able to talk and even there recetion was poor. now 3 bars on the phone. reception on internet and phone perfect. poor reception and customer service non existent. waiting for over an hour everytime i needed to talk to them. netscape actualy calls me back if i have a problem no waiting on hold just to get someone to hang up on me. vodaphone very very poor. will never use again

Other then the usual calls dropping out as well as poor 3G internet. I recently had a Dishonour fee ($15) for non payment. Even though it is direct debit and I am 100% sure I had enough money in the account. Has this happened to anyone else?

Mobile internet sticks, what a waste of time, i was assueres i woulg get very fast internet access where i lived in secret harbour,i can only get crap speed in one room in my home, anywhere else in the house it has ne reception, so mmuch for it being mobile.
Complianed for the 1st 6 months of useage god knows how many times, its been 12 months now into a 24 month contract and have just given up trying.
WILL NEVER GO WITH VODAFONE EVER AGAIN, regardless of what they wreckon they can do, they are ****

Lee

Poor coverage, drop outs on calls, reception comes and goes, data can be patchy ... Customer for 5 years... Wish I had gone with telstra !!!