Hi,
i was facing the standard problems with 3g mms and call drop outs etc i wrote to the tio in 3 days i was out of my contract dont try and do it ur self go thru the tio!

I have been with Vodafail since July 2009 and have had nothing but problems with them. Countless calls to them to try and resolve the problems, hours of life lost while on hold, next to no coverage at home (15km from Melbourne CBD), constant call drop outs, no data coverage... the list goes on.
After seeing the news about this website and people taking action I contacted them again yesterday and have canceled my contract. If the above problems are happening with you, contact V and ask them to investigate the problems, they did that with me and concurred that I am in a poor signal area for them (which is the case in most areas of Australia) and therefore I am free to leave the contract with NO cancellation fees, these are waived when I return my handset. Today I will go about signing up with a real provider and look fwd to a hassle free telecommunication future. Give it a crack, you have nothing to loose and everything to gain!

I am a business customer with Vodafone and rely heavily on my calls to make money. I am using an Iphone and am continuously having call drops, which in turn effects my productivity and is more of a pain than anything.
I was speaking to an Aussie chap by the name of Graham at the call centre which I believe is in Tassie.
I must admit was angry and was at the stage where I wanted out of my contract due to the continued issues with my calls dropping. He was actually probably the most helpful consultant I've ever spoken to at a call centre. He copped my anger which was not directed at him, just the bloody network. He stepped me through an option which I didn't know was possible, to switch the Iphone to 2G. He explained the data speeds would be a lot slower but would help at least with the call drops. I must admit I was skeptical but he sounded genuine in what he was saying and also indicated that parts of Melbourne would be improved over teh coming months. So I gave it a go. I've been using my phone for calls on 2G for several days now and would you believe it. I have no call drops!!, except if I know I'm going through a black spot. So apart from the data side of things something so simple has impacted me in a positive way. I take my hat off to the chap that helped me.

after 30 elapsed hours on hold, a complaint to the TIO and a complaint to vodafone, they have removed the commitment on my contract

switched to IInet

I'd had enough of Vodafone internet (or lack thereof) reception. the speed was excruciatungly slow, took forever to download the smallest file. We're talking about 5 - 10 minutes for a few MB's, plus i could never get enought data allowance. Switched to Adam Internet, a local company with a local call centre. Very helpful staff, good deal with plenty of data allowance & really good download speeds & no dropping out!!!

On December 23 I spent the best part of a morning on the phone to a Vodafail call centre in India. I was polite but firm and when I was told that I did have service in my area I repeated that I had my phone there with me (I called on my landline as I had no service on the Vodafail) and I definitely had no service despite what their database said. They appeared to have no record of my previous complaints and offered to refer me to technical support. I politely declined this as pointless and asked to speak to a supervisor each time having to explain my situation - living in rural Victoria, travelling alone on country roads at night - a safety issue etc etc. I persisted politely, each time escalating it to the next level of supervisor and finally they agreed to cancel my contract and waive any fees. I am now with another provider and have five bars on my phone.

Finally got a call from Vodafone in regards to the TIO complaint I had made and had a lovely discussion with the consultant. She had obviously done her research into my complaint (maybe cos I had documented everything but hey she was good) and she gave me all my options..
1. 3 months free access for both numbers and wait and see what will happen - ie if the service improves etc
2. keep the numbers, wipe the commitment date and reduce my bills significantly (have under $100 to pay for 3 mths)
I chose option 2... I'm free to port my number elsewhere and so now I'm checking out other telcos...
Downside tho, I now can't call out on my phone which is fair enough but a major hassle while I'm travelling home!!

Made a TIO complaint on 1 Jan 2011. (At 3.37 pm they (TIO) numbered my complaint 11/000077, ie 77 complaints by 3.37 on 1 January, mostly Vodafone I expect.) I was called by Rex of Vodafone this am. Recorded whole conversation, in which he admitted that Vodafone have severe bandwidth problems on the Central Coast where I live, and terminated two contracts, mine and my wife's, after 7 months of 24 months. I retained the HTC Magic handsets, which we like, for $100 each, bargained down from his joke 'offer' of $250. Also discussed the fact that Vodafone were effectively committing fraud by signing up suckers, at Bateau Bay Village Vodafone shop, and over the internet, as we spoke, for a service which he directly stated to me that their system could not provide in this area.
We also discussed, for the taped record, that five of the eight accounts I have received were in error, by 70% to over 400%, always in vodafone's favour, and that it took over ten hours of my $150 per hour chargeable time to get them corrected. He had the accounts in front of him, as we spoke, and agreed that they were plainly in error, and should never have been sent.
My experience indicates that there is strong circumstantial evidence that Vodafone, as currently configured, (with misleading advertising, and admitted incapable network, a disfunctional support, service, and dispute 'resolution' system), is effectively a massive fraud perpetration system aimed at extracting money from the Australian people.

after 2 weeks of constant ringing 1555 and complaining about how bad my reception is and after i complained to the ambudsman i got a phone call from and australian women who has cancelled my 20 month left contract... she wanted $800 for my I phone in which i declined and will send it back... good bye VODAFONE FOR GOOD

after constant dropouts and no network coverage, diverted calls to messagebank, then the cost to retrieve them, on top of speaking to an indian call centre about 20 times. We decided to break the plan and go to telstra. filed a complaint with the ombudsman and received a call from an australian!!! she was very helpful and acknowledged we have left them and waived any early get out fees and cancelled our last bill of $180.00. total saving over $500.00 due to having 2 phones on plan with them. I recommend using the ombudsman and standing firm that it is their bad service costing you money.

The only way out of this shit is to switch to Optus.

I contacted Vodafone 1555 a number of times regarding coverage issues I was having in Southbank Victoria and my iphone 4 coming up with "searching" and "No service" This went on for around two weeks before I contacted the TIO, after waiting for a vodafone complains staff member to contact me, that took around two weeks I was released from my contract and was able to keep the handset due to being on a 12 month contract. I also received a $60.00 credit for three months of not being able to use data on the vodafone network.

i jumped through all of vodafone's hoops by calling 1555 about five times and resetting my phone settings, upgrading the software, getting a new sim and even having the phone replaced under warranty. i was rather sure the problem was theirs, and true to form none of their 'fixes' worked and 1555 was out of ideas.

so i emailed (PERSONAL DETAILS REMOVED) with a brief overview of my problems and what i wanted to achieve. i got a call from them first thing the next day and we reached a mutually agreeable outcome.

if you have followed their process in good faith and still gotten nowhere then i completely recommend emailing this guy, he is in charge and needs to take responsibility for his inaction. it is a lot faster than the TIO and i suspect the outcome is more favourable.

After reading others' comments I signed up for the Class Action and also contacted the T.I.O. Within 48 hours Vodafone (and an Australian person) contacted me offering to release me from my contract without penalty. I jumped at th opportunity and have since joined up with Virgin Mobile. English speaking support people and so far quite a good service. Thanks for giving us the various options on action to take in this fiasco. Bye, bye Vodafone for good!

I contacte TIO Vodafone called me, ended my contract no charge and cancelled my last bill 'cause they made me pay for a new phone Thank God

I found this out the hard way:

If your phone is on 3G and all internet (and My Vodafone) services stop one day, just put your phone into 2G mode (may have to deselect certain frequencies in Network Setup etc).

The problem is likely to be affecting one mobile cell tower only. It is temporary. It is not your phone' fault, no matter what Voda say.

My issue was from back in august'10 an was resolved by late oct!
Basically I had network issues and they kept blaming my handset. Through out my dispute with vodafone I received many comments which suprisef me like "do you have another handset?" I said no, vodafone the asked "Could you borrow a phone from a friend for a few days?" I lost my mind at that statement as a multiple million dollar company would stoop so low! I had also been left on hold for hours at a time. One particular day my call from my handset was on hold for 2.5 hrs, while my phone was on hold my wides got through in 20 minutes. From this I suspect that thier system is designed to detect accounts with issues and divert to a line with no or little staffing hoping the customer will just give up!
In the end I managed to get 3 months free for all of my sevices (3 mobiles and a mobile Internet) on the grounds that there was insuffiecieny coverage for me to run a business on. Then after thier investigation was completed they released the remainder of my contract ( about 7 months worth) and unlocked my phones even released outstanding payments.
If you try to talk to anyone try and speak to the loyalties department as they are based in Australia and a genuinely more help than their foreign counterparts(I won't even comment on their level of service!!!!!!' wink wink).
No I am with relates and can't complain this far, it's been a little over 2 months but I am getting the service I am paying for!

Good luck and try the loyalties guys, they helped me.

I sent an email to the TIO & Voda contacted me in less than 48 hours. Released me from my iPhone contract which still had 14 months remaining.

Thanks!

My story was added onto vodafail's Facebook page.

Vodafone business customer service is FAR better than consumer (although they don't advertise this number often)

Business customers call 135 888 and they can cancel the account. Hell, I would try even if I wasn't a business customer.

All because the boofhead I spoke to on Monday did not log my complaint to the correct dept I have to wait another 5-7 days for them to do an investigation. I think its a joke that after I waited 45 mins to speak to a person whom was soooo located overseas as soon as he picks up the phone it dropped out this is the story of my life with vaodfail anyway he rang me straight back then as a slap to the face he offered me a $24.50 refund off my current bill as this was half my contracted amount WHAT THE??? anyway I asked to speak to another guy in the correct dept and to cut it short Im getting a full refund of my contracted amount off my last bill and a part refund of the current month as its only early days into this months bill. This whole phone call wasted 1 hr and 25mins of my life which is an improvement from 1hr and 45mins from the previous call.

How rude if the guy did it correctly in the first place I would be staying bye bye today but no I have to wait another 5-7days for them to do an investigation just so I can get out of my contract without any penalties


I am still going phone shopping with other non Vodafone companies, this time next week its bye bye vodafone and kiss my ass as I am not paying you the rest of my contracted amount. I have lost way too much money being with you

I complained to the TIO, and had vodafone resolutions team contact me within three weeks. They were very keen to resolve the situation even though I was on holidays. The offer was to be released from my contract 5 months early, and given a free months access in the hope that I would hang around to see if the network improves. I accepted the offer, and plan to hit up a Telstra store today!

After complaining to TIO I was called by the department that handled these types of complaints. It seriously took about 2minutes. Contract is terminated. No cancellation charges but I have to return the handset - which is not a problem since it also gave me grief. Funniest thing was the call cut out when I was talking to the consultant.

After more than 2 months of complaining and problems (before this site even existed) vodafone had agreed to let me out of my contract 12 months in with no termination fee. They offered me to purchase my handset iPhone 3G for $350 which I think is fairly reasonable since it is only two weeks old (warranty replacement). I went to a vf store and the helpful person gave me a direct number to their cancellation team - crazily I was on hold for less than 30 seconds before my call was answered. I also got a print out of my customer notes - very helpful. During the cancellation call my call ironicall dropped 3 times. Anyway I'm of to telstra. Best advise is to not let vf sweet-talk you with offered of account credits etc. Be assertive but not rude or agesive - that won't get you anywhere...

Vodafone actually CALLED ME!!!!!! Sure, it was an offshore call centre person ... but my complaint was handled by a real person .... finally.
Of course - this single 9 minute phone call from Vodafail comes after probably 3 months ....inumerable minutes (hours?) on hold listening to Lara and a litany of emails that forever go unresolved .... but ... I got to speak to a REAL PERSON ...
The down side is that the real person had to call me on my work (Telstra) mobile ... because of the continued Vodafail dodgy coverage.
The campaign continues ...

I had tried three nights waiting over an hour on the phone. First two nights the phone kept dropping and my iphone was lucky not to be in 1000 pieces on the road after that. Third night got through and advised that had no signal at home even though the local Vodafone shop (2km's away advised that there should be no problem). Managed to get out at half price on what I had left on my plan. I dont think I should pay it though as they arent holding up their part of the contract. As I live in a regional town I am not concerned about the 3G part of the contract as I suppose that is a sacrifice of living in a regional area, but a basic phone service is expected. I dislike Telstra with a passion, now vodafone, which has now left me with Optus - so far so good.

I contacted Voafone to complain about the service, the calls dropping out; the slow data and they advised me to change my SIM card and/or wipe my SIM card.

If only I know this 10 months ago. Well I'll be trying this out this evening. Looking forward to seeing the results :-)

I wrote an email and sent a formal letter to Vodafone last month to complain about the ongoing reception issues. I've previously posted my complaints on this site.

I've got 3 connections for my business with Vodafone and I received a call today from a very friendly lady called Judy. She was very helpful and ended up giving us a month free on each connection, which I think was a fair resolution.

Yes, it's taken some time (and I can see people waiting on hold for ages), but the outcome has been the right one and has been fair. Well done Vodafone and I do hope for your sakes that the network is upgraded quickly, as you've said would happen, because many people won't be as patient the next time around.

Had a call from an Aussie who spoke English as a first language to advise me that they werent going to pursue me the $1000 over an early exit fee with my contract,which was before the Telco ombudsman.............my response was that i wouldnt sue them then for loss of business due to their 'non' service levels.........so they now have a 'happy' EX CUSTOMER! Like the cricket - its over and out!

alot of complaining and keeping email records of my complaints and the lack of responses from vodafone. this helped seal the deal as you need to prove you contacted them but they did not respond/fix the problem.

i got out scott free, kept my phones also. was only 6 months into a 24 month contract on 5 x $99 unlimited plans.

Im a Vodafone Mobile Broadband Customer, and im Satisfied with the service.
Its not fast I admit BUT at the cost "$99 for Modem Incl 15gig to use over 12 months", what more could you want.
I was on dial-up with Pacnet and if you think Vodafone is BAD "TRY THEM".
In this world you get what you pay for, no free rides, OK
SO PLEASE KEEP COMPLAINING. IF YOU GET A RESULT I'LL BE ON CLOUD NINE WHEN THE SPEED INCREASES.

I got three months free..but the problem is that you would have to call up vodafone (billing) each month to get it credited which really sucks...

I emailed the CEO of Vodafone Group in the email as follows, can't believe I got a reply literarly 5 minutes later.


From: Colao, Vittorio, VF-Group [mailto:(PERSONAL DETAILS REMOVED - Vodafail.com Team)]
Sent: Thursday, January 06, 2011 11:13 PM
To: Nicks Pic's Photography
Subject: RE: Important New From Vodafone Australia

Thanks,

We are wel aware of the issues and working on it. Aprreciate anyhow your suggestion

Regards

VC

________________________________________
From: Nicks Pic's Photography [mailto:(PERSONAL DETAILS REMOVED - Vodafail.com Team)]
Sent: 06 January 2011 13:08
To: Colao, Vittorio, VF-Group
Subject: Important New From Vodafone Australia
Hi Vittorio,

I would just like to share a website regarding Vodafone Australia with you that you may not have seen recently and I think it is very important you have a look at it.

www.vodafail.com

Kindest Regards,
Nick Peters

waiting on breaking contract talks form voda, but they threw in 500 free minutes.. be good if i could only now make phone calls!!

After constant coverage and call drop issues, and a lack of action from Vodafone I contacted to TIO. VF's TIO resolution team contacted me today, ironically they couldn't get through on my mobile because I didn't have coverage and called my landline today. They instantly offered to let me out of both contracts: one has iPhone 3GS and 10 months still left on contract and the second is iPhone 4 with 23 months still on contract. They have let me keep the iPhone 3GS (no cost) and I offered to return the iPhone 4. They have unlocked the 3GS and said they hope I will one day want to return to VF. I called back 20 minutes later and it was all completed. I thanked them for their assistance and felt a lot better about them as a company. I have gone to Telstra as I am in a regional area it is the only viable option. I wish I hadn't had to go to the TIO to get the result that I needed but I do appreciate them resolving it so quickly without fuss or argument.

myself and my parnter have been with vodafone for ages and never had a problem they are merging with three atm thats why some people have been having problems but no body complained when the same thing happened to optus and virgin patients people does not hurt

After being a Voda customer for a few years I decided enough was enough. Went to a Voda store to complain about the poor iPhone performance on their network and was told "it is what it is". I went straight to the TIO, two weeks later I was with another network with a new iPhone and will never look back.

my fone has always worked fine. Never had a problem with voda and am sick of hearing stupid remarks

I went to Castletown Vodafone to sort out a mess with the online vodafone who sent me a handset that did not work. The staff there spent over 2 hours trying to sort the mess out for me. We just about got it sorted when the person on the phone cut us off. The lovely staff at Vodafone shop have undertaken the tricky course of sorting this out for me. I really do appreciate them trying to sort this out. Fingers Crossed

Vodafone have called me back numerous times this week. They were very friendly and seemingly helpful.

I was told to reset my phone and also given a special super long number to type into my Iphone keypad to address the 'problem'. (I have a feeling this is just a waste of time) it's the network not my phone?!

They called again today to offer me a discounted plan. I want to think about it - but I have tried calling back three times and either got a crackly line or hung up on etc.

The guy I spoke to earlier gave me his 'extension' to call him direct - I assumed the prefix would be their customer service no. "1300" followed by his extension - silly that I didn't think to ask.

Any ideas what the prefix would be so I can call this guy back?!! Its not 1300.

I just had a call from Emma at TIO, a lovely lady. I have been able to successfully exit my contract with Vodafail with over 12 months still remaining on my contract. A sensational result! Thanks so much to this website, as I had no idea the TIO existed until I found Vodafail.com.

ok I was travelling to the city alot around new years christmas ect... and for some reason EVERYTIME The train stopped @ Richmond I would lose all my Signal and I wouldn't get it back until I arrived in at Flinders Street. I went passed today and I had Signal :) was like average 3-4 bars. not good but not bad :).

I contacted Vodafone via their customer service email address, after hearing the horror stories regarding the on-hold queues on the 1555 line.

In the email I infomed them that I had experienced call drop-outs, delayed text messages/voicemails, and limited 3G connectivity for a four month period. I also indicated that if I wasn't able to obtain a satisfactory outcome with Vodafone directly, I would be pursuing it with the TIO.

The initial response from a Vodafone CSR offered me two months credit, which I said wasn't sufficient. They also asked that I provide my PIN and/or personal details over email, which I refused to do over email, and requested they call my mobile to discuss.

After several to and fro automated emails, I received a call today. I was informed that the network was being strengthened in my suburb, completion due by end Q1 2011. Off the bat, the CSR offered me three months credit, in addition to 50% off my access fee for the remainder of the contract (10 months). Also, the CSR said that they would add a note on my file that if I was still unhappy with the coverage by the end of Q1 2011, I could leave the contract without penalty.

I asked the CSR to email me to confirm these arrangements, which was done within the hour.

All in all, I couldn't fault the customer service. Obviously they are on damage control now, and will be quite generous in attempting to keep you as a customer/off their backs.

A few things I could suggest when dealing with Vodafone customer service:
- Be polite and reasonable - they aren't the network guys, they just mop up the mess.
- Get the CSR's name for your records
- Keep a written record of the time/date/nature of the call
- Know what you want to achieve as a result (i.e. discount/credit/cancellation)
- Ask them to confirm the arrangements in writing. Your notes are good, but not as good as something from them.

I'll be staying with them for the time being, and will reassess in a couple of months after the network upgrades (whatever that involves).

Filed a complaint with the Ombudsman and when contacted by Vodaphone in response to my complaint I requested my unused credit back (I was on a prepay device).

I had called Vodafone a number of times complaining about poor reception and call dropouts, particularly about inconsistency, where I'd have service in a location one day, but not the next. In general terms I kept being told to update my software on my iPhone 3Gs, despite my assertions I was already on the latest versions of everything.

With the netowrk getting worse and worse I tried three times within a week to contact the call centre with long wait times, so I gave up. Afte giving up on Voda I wrote a complain to the TIO via the TIO website. I explained my concerns with good detail and suggested the resolution I wanted was to be let out of my contract, explaining that I was happy for Voda to take my handset back, even though I'd had it for half of the contracted time.

Voda's resolutions team contacted me in response to the TIO complaint and in one phone call agreed to let me out of my contract, whilst keeping the phone and having it unlocked for free too.

I saw this as a good resolution, although a little disappointing it had to get so far. I had been a long term voda customer and was very happy with them until recently. It's disappointing the only way I got any action was to go to the TIO, when it seemed so easy once I'd made the complaint official. I've since helped a number of freinds get out of thier contracts too.

Also worth noting that now when you call voda and they have long wait times, the system offers to call you back when the queue calms down - if that option was around when I initially had to wait for hours with no response, I may well have been saved the trouble of using the TIO.

Lodge a complaint with the ITO. Vodafone rang me this morning (06/01/11) and without any hesition let me out of my contrct early with no charges and credited my internet bill as I hadn't been using the internet. Very happy with the result, and now I can go with another carrier.

I called vodafone and my phone was continually saying no servic so I called vodafone about this they said they would get back to me within 72 hrs did not happen I reported them and they asked what I wanted from vodafone and I said I wanted out of my contract I still had until 2012 to go and all I have to do now is said back my phone. Which is already a replacement from apple. The only thing is I can no longer be with vodafone (like I care) or three so I'm out thankyou vodafail

Got sick of trying to get through to the call centre and ignored emails regarding an over charge on my bill and when the service was disconnected after I refused to pay them, I ripped out the sim, binned it and changed providers.

When I signed up with Vodafail they asked me if I wanted to transfer my old mob ph number over to them. I said yes as long as that didn't cancel out my contract with other provider as I still wanted some of the options they were offering. Vodafail assured me that in doing this it wouldn't cause a breach of contract and thus incur exit fees - I agreed to that re-inforcing to them that I didn't want to cancel the other contract, they again assured me there would be no problem. In the mean time I received a large account from other service provider and when I phoned them they said that this amount was an exit fee I explained to them what had happened. They advised me that if Vodafail would cancel my contract then they would waive the exit fee fully. Well there in lay the long drawn out process the first 2 times I called them was met with utter rudeness. Before I rang the 3rd time I decided to seek legal advice as to the legality of non-disclusure in contracts. I was told that the contract would be considered invalid if they failed to disclose contractual information. Armed with this info I rang Vodafail explained the situation for the 3rd time and told them of my conversation with my lawyer and the legal stance re this matter. I also said that if this problem wasn't resolved then the next move would be a legal letter demanding action and if necessary we were fully prepared to take them to court. Well they couldn't be more helpful they asked me what the exit fee was I told them and they said that they would get back to me. Surprisingly they called me back 20 mins later and said that they were willing to pay the exit fee of over $400 as for the problems with service delivery if they are unable to fix this then they will release me from my contract without incurring an exit fee. I strongly advise people to seek legal advice I got mine from the Victorian Legal Aid Service so it didn't even cost me anything at all.

It is more expensive but as we don't have a home phone (our choice I know) we needed more reliable coverage, so we went to investigate telstra. while inside the telstra shop i rang vodafail to check my biller code number for the paperwork, waited online for 16 minutes before talking to someone. i told him what was going on and that we were leaving vodafail. he responded by saying "we know that there have been problems, how about giving us another chance?". how about no. then i got put through to vodafails cancellation team and waited on the phone for 6 minutes before the call cut out! what a surprise! the bloke at telstra was fantastic and our numbers were ported across as we sat there. fantastic service! like i said more expensive but at this stage well worth it

after being on hold today with vodafone for more than 3 hours (and many more hours across the last 2 months) I finally made some small headway. They told me if they cant fix the network problems in 48 hours they will release me from my contract without a termination fee. They said I would have to send back my handset (im 14 months into my contract)I said hell no but I am happy to discuss some payment for it. I also better be carefull that I can still port my numnber. I have heard voda have been blocking some people from porting their number accross.

Well afters weeks of waiting I finally recieved a phone call from VHA yesterday and said i had 2 options.
1. VHA offering a credit to my Account
2. rip up my contract, I can keep my phone.

I choose Opt2......:), my contract has 10 mothns left on a $69 cap with an iPhone 3gs.
I'm just waiting for an email then I'm off to port my number to Telstra were the grass is greener.

well a few day later I go into Telstra shop at Erina and signed up for a new phone and contract, she said that the number would take 2 hrs to port over.

5 hrs later i got a call from Telstra saying that Vodafone had rejecting my porting! WTF, Telstra asked me to call VHA to sort out the mess.

So i call VHA on hold for 47mins and it turns out that they have my D.O.B. wrong and i need to fax it to bla bla number and it will take up to 72hrs to get fixed.

VHA what a joke of a company, I am now sitting on the Telstra network and swear blind I will never go back to VHA.

Luckily I'm not on a plan and can move my provider whenever I want, but I complained to the TIO and was contacted by an Australian Vodafone representative and now have the following two months completely free. If there is no improvement past that point my business goes elsewhere.

Lowered my VF plan to $29 a month, the customer service agent waived the change fee out of sympathy, then I cancelled my contract the next day and signed up to Telstra. 6 months left on the plan x $29 = worth it to have text messages delivered and phone calls completed.

After sending a number of politely worded emails and lodging a complaint with the TIO, Vodafone have agreed to release me from my contract 20 months early, with a $200 handset charge. Thank you Vodafail for providing the information to allow the individual to take control :)

I followed the How to Complain and a few success stories below and within 4 days I'm free.

I had to talk to their cancelations/retentions team and perform a network coverage check. They promised that if they didn't get a report back from the networks coverage check they would allow me to cancel the contract exit fee free.

I just have to return the phone in the satchel they'll provide and I'll be done with vodafone!

Note that I also sent through a complaint to the TIO on the 3rd day.
Note 2 that the exit fee DOES appear on your account/bill until they recieve the phone. Once the phone is returned the fee is completely waived.

Wrote letters to VF, Sent Emails, Contacted call center, Wrote letter to CEO at Head office Sydney ""two months"" of haggling, finally they let me out of contract (18 mths) served - They said NO EXIT FEE,,--- BUT wait,, phone still locked to VF,, contacted VF call center they advise you either pay $25 to unlock online or $50 via VF call center, otherwise will not discuss any further,, Paid $25 and sending CEO the bill for $25 and time spent in waiting que..

Finally. Sometimes being loud and louder with vodafone and went to TIO got you somewhere. After 4 weeks of phone call to voda and TIO etc, finally someone from vodafone (Aussie) guy called and released me from my contract, I got 7 months to go. yay ! Goodbye vodafone and thank you vodafail !!!!!!!!

Trying to email vodafone via their website to tell them about my crap network coverage, its now been submitting for 15 minutes!....Good on you vodafone, it never ceases to amaze me how useless you are!

Advised wanted to disconnect due to my ongoing data and mms issues and asked how much the ETF was etc. Was advised the value and then we discussed in details the reasons why etc. I was then told that I was able to get $10 off each month for the next 6 months. Hopefully it is resolved by then

I called Vodaphone and told them of the ongoing problems my fiancee and I had been experiencing for several months. They provided each of us a two month credit on our bill, adding up to over $300. When you consider that both of us have had problems since June, it's really not overly generous of them...

It began by a bluff. I told them I was recording them. Vodafone customer care disconnected me for recording. After that I did record almost every call without telling them.
After registering a complaint with the TIO, I informed Vodafone on the next exchange that I was done talking to them until such time as I knew the TIO had contaced them. No More. As a guess, I have some 10-20 hours of calls recorded.

Today, someone in Australia from Vodafone called me. They were ready to play ball and see the end of me.

The contact (name I failed to get. My failing there. He was everything I wished Vodafone had been the past three months.) and I reviewed the history. I explained to him, I dissect spin every day. Just cut to the chase.

I recently changed from prepaid to contract. I am two months into a 12 month contract. My remaining contract was waived, no exit fees. Plus, they had already given me two free months. Basically cancelling out everything. Last was the phone to deal with. An LG Optimus. Retail about $260. Asked to send back, or make an offer to buy. I offered $100. They took it.
I have now gone w/ iinet. Who operate on the Optus network. Not the cheapest rates. However, I have been with iinet for years with my internet. The best customer service I deal with. Always honest, even when there have been faults- which are rare. Happy to spend money with a company who wants to supply a top notch service.

The saga is not complete yet. Once my new SIM cards come (moved my wife too) and the whole shebang is complete. I will post a comment saying so.

Thanks to this website and all the troubled folks who shared tales of woe.
This shows the power of the people when focused. Thank the Flying Spag Monster for the Internets. Our Voice. Our Power!

i was sold a blackberry storm going back 1yr- 2yrs ago when they where very first released.i brought it on a high contract with internet ect. from my capital city. i was told that my 3g reception would work and i could use all of the fetures. 2months into the plan i found out that where i lived was not on full 3g as they had originally told me. after phone call after phone call. i went around in circles 3months later one day i got so angry doen the phoone i was put onto a lady in tasmanina. in 2day i had been refunded all the plan i had payed out but i had to return the phone. sounded fair to me

My Business is in the middle of Redcliffe Penicular surounded by houses. Max height two stories. The intersection is Prince Edward Parade and Queen street.
I have pleaded and asked for the past year why, while out in the street, not even in the house, the coverage is dropping out. If thay can't provide it why not release me from the two year contract if they cannot forfill their side of the contract? They answer is that it has been looked into and it has been fixed. It is still the same. Vodafone should release me or fix it.

after 9 mths of pathetic coverage, call dropouts and internet snail pace I had enough and called Vodaphone. Multiple attempts, dropouts and then finally 2 x 1hr+ holds last week got through to Vodaphone and after complaining was offered 2GB worth a data a month instead of my normal 1Gb cap - I refused this idiotic "fix" as 2x zero network coverage/internet connectivity is still zero - there's no way I hit my 1GB it's impossible on theor network!!! They asked me to swap my sim card (another delaying tactic!) in a store which I did but they never called me back as I requested to confirm if that helped - it didn't of course new sim card doesn't fix pathetic network infrastructure...

how much would it have cost vodaphone to get it right the first time?

vodafail is right !

have registered with the Telephone Industry Ombudsman and the saga continues - I am thinking of tracking my time and invoicing vodaphone for the amount wasted - would exceed my 24 mth contract for sure...

there was really no mess to start will i have been with vodafone for three months now with the HTC DESIRE HD and have never had a single issue they always help me when i phone them up even with i cant hear them never had network issues or anything one time i had a problem with my bill they fixed it straight away and have never had a issue with them again sorry to hear all the bad stories but the same thing happened with optus and virgin when they merged together it all worked out great in the end Patients is real handy in these cases

Filed TIO complaint just before christmas stating that I was promised better coverage in the coming months after my contract was signed and that when I complained I was told that it's still being upgraded. Requested that the remaining 6 months of my contract be waived. I got a call this morning stating that the remaining commitment had been waived and that I was free to do what I wanted.

I received a text for my next bill (previously these texts were going to someone else's hone! Hello privacy breach! Anyhow, I digress) and nearly fell off my chair I thought I'd call them. After trying to download my bill and their site locking me out (happens ALL the time) I was still on hold. The high bill was due to extortionate roaming charges. Yes I had been OS but their garbage service meant NO WAY was I going to pay full price! $144 for a 20min ph call ( to a bank) is out of control. So once I got through, explained "Hell no, I'm not paying that" they went from "We can't give a discount" to..."I can give a 30% discount, but that's it.." to "ok 50% discount." I decided this was fine. The discount kept going up once I said "I refuse to pay this money for a company that serves up poo in a bucket and calls it service. I don't need this mobile, I have another and can't wait for this contract to be up! You can block my number now, put a note on your end saying 'customer will pay once has a response from the Telco Ombudsman." This is when they coughed up the higher discount.
The hold time might have been out of control (as is the norm!) but the O word works every time where valid.
Happy hunting kids! Never pay full price for crap service!!!

I can't believe Adam has even bothered to create this section. How ridiculous!! There is no GAIN, there is time lost constantly trying to get onto Vodafail to talk to their "Customer Support"
Vodafone is the worse Telco in Australia.

Join the Class action, lets take them down!!

woohoo just got of the phone with vodafone and after being asked why when i was on prepaid do i stay at vodafone i told them that i have been a customer for 12 years and it has only been the last 4mths that i have had prob with them and the fact that most of my family are on vodafone including my kids and the phones are locked into vodafone and have never had a prob with them until the merge with 3 started. I have just been given a new nokia x6 $149 recharge and 8 gig of data for my broadband stick and was only on hold for 5min today

After lodging a TIO complaint I kept emailing Vodafone screenshots of 'Network Lost', 'Call Failed' and dropouts. Finally got a phone call from the Vodafone TIO Resolution Centre offering to let me out of my contract and reduce the $1177 cancellation fee to $400. Since I wasn't looking to get a free phone out of Vodafone I figured this was fair.
They removed the committment from the contract, so I'm able to use my phone with Vodafone on the usual plan etc until I receive my new SIM and port over.

I didnt confirm if the $400 includes the iPhone 3GS being unlocked, but I have until the 12th Jan to contact the TIO again. I won't be paying extra to have the phone unlocked.

Lodged a complaint via the TIO after Vodafail ignored my letters and phone calls. Within a week I had been released from contract without penalty and ported over to Telstra on a special plan. WIN.

Do not have to pay my December bill - they are sending me another sim card in case this is the problem (for both my partner and myself after changing handsets...coincidence? I don't think so however they wouldn't let me out of the contract until we did this).
They also told me that when I signed up I was at a different address and although a mobile phone service they cannot provide coverage everywhere. I informed them that I literally moved 1km and I live in Canberra, ACT not the middle of the outback. IDIOTS

i got the TIO onto vodaf#&$ers as they charged me 13 TIMES over the limit of my average per month while i was overseas! they are meant to warn you as soon as you go over your limit but i was contacted when i was 10 times over!
so my cap was a $79 + $10 insurance = $89 p.m, so i my bill after 10 days in hawaii was $1250!!! After i stupidly paid, i was listeneing to triple JJJ about a report of voda and other telco's ripping people off and that by going to the TIO it would help you but not being sucked into paying the full amount.
Voda admitted they made the mistake in saying that they should have contacted me and refunded me $700 cash, not credit which was great! but later on thanks to the very bad service and dody iPhone's they kept giving me i cancelled my contract and stupidly signed onto a new 79 contract, oh vodafail! couldnt you have come earlier?!?!

Rang and explained that my 3 contract was up and was considering alternative companys due to problems with service. Have been with company over 5 years and stated that at this point wanted a deal with no contract but reasonable price. Was offered new phone, more data, free calls, higher cap but need to sign a contract.Told them thank you but no thank you. Then was offered the best deal I have seen anywhere. $17.50 month for 500mg data, $350 included calls,unlimited free calls 3 and vodafone,NO CONTRACT is month to month. Accepted this as whilst having some dropouts and some issues with slow data not enough to port to telstra YET!!! However no contract means I have an out if need be. In my opinion if everyone was month to month then ALL TELCOS would have to pick up their game. Vodafone is having issues but if we give all our business to only a couple of companies GUESS WHAT we ALL will have HIGHER COSTS as we have seen with the supermarkets and petrol stations. We need to get rid of the CONTRACTS not the companies. Only when there is competition will there ever be a decent service. I personally have been to the ombudsman about Telstra due to being billed and having a credit default listed for a phone service I didnt even own. So all those going to Telstra watch out believe me the tears the heartache of fighting them when they do you wrong is not worth the effort. Come on think ahead DO YOU WANT A TELCO Duopoly???????????

I phoned Voda Phone re no coverage at my home address at Kellyville Ridge NSW. The first thing they told me was I had moved since connecting. I informed them I thought I had a mobile phone and addresses don't matter. I was then asked what my home was built from. My reaction to that was I, like most residents in the area have brick walls. I told them I wanted out and they gave me a $200.00 credit. I stayed but the coverage is still non-existant in most of Kellyville Ridge.

contact TIO, they put me onto someone at vodafone with a reference number and they let me send my phone back and resign with virgin mobile which are a much better network i am already with them and everything works and are cheaper than voda

Haven't been able to get out. As an aged pensioner 4 months into a 2 year contract and can get absolutely no response from Vodafone (apart from that stupid bloody Lara). Back to work tomorrow and the first place I visit is the Dept of Fair Trading. I want out without penalty at least. To newbies give Vodafone a big miss, they think we are and treat us like 3rd World communicators. Regardless of any improvement they migh make, I say, Dump 'em permanently!

I called vodafone everyday for a week waiting on hold from an hour to having to call them back several times to get through to someone. On my birthday I called and was on the phone to them for three and a half hours. I was in contact with the telecommunication ombudsman and lodged a complaint. I was offered a cheaper plan rate and 20 dollars to take to a prepaid company to change sim cards while the network issues were being resolved. I declined the offer. I was then offered free unlimited calls for the next 2 months. I declined the offer. There was no way I was going to stay with them just because it was free. The service is still bad. So they released my from my contract which had another seven months, I just had to pay out my phone which was fair enough. Im now with Telstra on a new and cheaper contract and have not had any coverage, network or data issues for the past 2 weeks now.

For a few months my partner and I had been experiencing shit service. We would not receive some calls, txts and voice mails. We also could not use the internet service on our iPhones after 6pm every night. We both had called customer service on separate occasions, and after always waiting on hold for at least 30mins we tried all their troubleshooting.
I could honestly write a book on the crap that followed these initial phone calls, but I dont have the time.
I spent the next month on the phone to VODAFAIL every day, call waiting times varied from 30mins to 3 hours. On one occasion I was on hold for 2hours and 40mins to have some idiot pick my call up and then hang up on me.
I had one Australian MORON tell me to go buy a telstra pre paid simcard and use that until VODAFAIL could resolve my problems. When I asked him to unlock my iphone he refused and then further suggested that i buy a prepaid phone too...seriously.
I contacted TIO in the end and finally spoke to someone who could ACTUALLY HELP ME. She cancelled mine and my partners contracts (we both had 13 months to go) for free, and credited our last bill as the service had not even been working properly.
We are now with Telstra and have great service and have had no issues so far.

I called 1555, and waited on hold with billing and accounts for about an hour and hung up... called 1555 again, and decided to press a different button just so i could speak to someone, anyone... so i pressed to activate my new vodafone handset... my call was answered within 5mins, i explained to him how unhappy i was and that i have been with vodafone for a very long time, i didnt shout or scream or demand anything, i just stated that vodafone needs to companstate their customers bills, he agreed with what i had said, he also stated he couldnt do anything about it as he was new and wasnt his department, but what he did do, was put me through to the escollations department, I once again explained that i was extrememly unhappy with vodafone poor service since they have joined the "3" hutchison telecom network, she then stated that as of today i dont have to pay my bill for the next 3 months. and i was happy with that.

things to remember dont shout or abuse them, because its not their fault, they are just spokes people and trying to earn there $2 an hour... get on their good side, tell them that you know its not their fault but vodafones and that you feel for them as they have to deal with everyone calling because the problem is so bad... be stern and frustrated but dont scream or shut or abuse... and I got what i wanted... so even thugh the service is still so shit its not funny, at least im not paying for it. :)

Limited & Very Slow 3G data coverage in Sydney CBD area - Various call drop outs, On hold for probably 8 hours in total over a few weeks (no exag) after contacting the TIO and Vodafone on Facebook & Twitter - they agreed to provide me with a 'goodwill' payment of 2 months $69 cap plan for my bothers.
Just hope they sort their data speed, coverage and customer service out in the next few months. I've been a Vodafone customer for over 5 years and my contract ends mid next year. I'm going to change over to Telstra.

after not being able to view any data allowance usage for 3 weeks, and with absolutely no help from 1555, I decided to email them via the Vodafone.com.au website

I was ropable, I didn't know how many GB's I had used and was terrified of going over my allowance and didn't want to incur huge fees for excess usage. the email team said they would not be able to reimburse any excess data usage but gave me $50 credit for my trouble... just in case (for this bill and the next)

I don't think I will ever call 1555 again, I mean, they know what the words are that come out of your mouth... but they don't 'know' what you are trying to say.... make sense?

I'm sticking to emailing them, it may take time but a lot less headaches from 1555.

I'm not through with them yet either

data speeds still slow
calls dropped
failed txts
still unable to see data usage

Just over a week ago I finally decided to call Vodafone to complain about the network problems. I was experiencing problems in post codes 2008, 2000 and 2065.
The cancellations team member I spoke to was actually really lovely. She acknowledged that I had been with Vodafone a long time, she acknowledged that Vodafone were having significant network problems, and she entreated me to give them until January to catch up on the network upgrade that was skipped because of the firmware problems they had.
I wasn't expecting her to do anything for me, they can't fix the network or cancel my contract over the phone on a first complaint. So, having exhausted Vodafone's own dispute resolution, I lodged a complaint with the TIO.
With the TIO you dont have to be overly specific, keeping diaries and everything, but you do need to be specific about the problems you personally have been getting and where you have been getting them. They work by post codes, so use them (as I have here). Talk about timeouts and reduced data speeds. Talk about call dropouts and inability to make and receive calls. Talk about what conditions cause the service to be better (being at home) or worse (when using the service at speed). Finally, say what you want from Vodafone to resolve the dispute.

After about a week I got a quick call from Vodafone in response to the TIO complaint offering 4 months free service or the $150 left on my MPP to be released from my contract. Considering I was only 4-5 months into a 24 month contract, I took the latter option!

I'm now in a situation where I have to work out what to do with my new found freedom. Telstra's cap plans are roughly comparable to what I was paying on Vodafone, but it appears as though you can only get them if you're signing a new 24 month contract and getting a cheap included phone. Optus has BYO cap plans, but again you have to sign a 12 month contract - even without getting a new phone.

I won't be signing a contract with another operator. While I'm unhappy that Vodafone let their network get to this point, and I'm apprehensive about how it's going to survive the 3 network merger, I will be returning to Vodafone when their network upgrades are complete. They're a good company, and it took having to consider the alternatives to rediscover this about them.

They tried to take without proof $650.00 from my sons Commonwealth visa card. We showed the bank screen dumps of the vodafone internet interface, that we didn't even use the amount of data, in fact we were well under the 5 meg limit for mobile broadband. That was when we could get it to work properly of course. The bank reversed their debt. What an Almighty sword the bank has given us.

Vodafone was not happy and began a campaign of harassing the disabled and vision impaired with a credit recovery firm NRG. They continue to state their intention to ruin our credit rating and threaten legal action.

Robbers and thieves that's what vodafone are. Stealers from the poor and the disabled.

Vodafone is it illegal not to supply an itemized GST tsx invoice when it is requested of you by the Bank and ourselves.(Debt over $75.)

Who is in breach of contract, law breaker?

As you sow, so shall you reap.

Were with Virgin now, pages load so much quicker, and they guarantee not to steal from the poor and disabled.

Bring it on were ready leviathan!!!!!!!!

I tried calling them but waited on hold for 45 minutes and thought my life is too short to be spending this ridiculous amount of time on the phone....anyway, I regress.....I went to their website and sent an email through their customer ser...vice link....not sure of web address now but I had a reply the next day which was very confusing and ambiguous as to whether I would have to pay or not so I sent another email back for them to confirm a few questions like 'how much will I have to pay to get out of this contract'. The following day the person emailed back and said that if I return the phone to them as per their procedure (which was explained in length in the first email) and the phone was in good condition then I would not have to pay vodaphone anything. So, it is in writing and I just have to let them know my mailing address for them to send me instructins and packaging to return the phone and everything should be cancelled. Is there any chance their service is going to get better in the near future????

I left Telstra and went to Vodafone, best move I made!

Had been enduring the pathetic Vodafone network for months. After having my case investigated and network failure in my area confirmed, I negotiated the canceling of my contract. They tried to offer me 3 months free mobile service or to unlock my phone so I could use another service provider.

Yep. That's how bad their network is! They're desperate enough to offer you the competition as a solution. :O

I got the Vodafone call centre operator to admit that the problem wasn't going to be sorted out anytime soon. It's going to take MONTHS for network improvements to roll out. I need reliable phone and broadband service so I got them to agree to knocking off $20 off my final bill and termination of my contract.

Had to send my Android phone back, but I just got the latest Galaxy S on my new contract with my new Telco. So nice to have 4-5 bars reception and internet service again. *BLISS*

Vodafone granted me another month to pay my bill, no questions asked. I'm a recent graduate with no job, and no money. The person I talked to didn't have to ask her supervisor or anything, just said "don't worry about it, its that time of year, have another month."

IMPORTANT INFORMATION FOR ANYONE CONTACTING VODAFONE:

1) BEFORE PICKING UP THE PHONE WRITE DOWN THE DETAILS OF YOUR EXPERIENCE AND PROBLEMS IN FULL, AND THINK OF A FAIR SOLUTION (I DEMANDED 12 GIG OF DATA FOR FREE TO COMPENSATE FOR THE INCONVENIENCE TO MY BROADBAND SERVICE)
2) CALL VODAFAIL
3) ANSWER SECURITY QUESTIONS AND GIVE THEM YOUR DETAILS AS REQUIRED
4) ASK FOR CALL OPERATOR'S DETAILS: NAME, CALL CENTRE LOCATION, EMPLOYEE NUMBER (THIS ENSURES THAT THEY ARE ACCOUNTABLE AND THAT THEY WON'T "ACCIDENTALLY" HANG UP ON YOU IF THINGS GET TRICKY, LET THEM KNOW YOU'LL NOTIFY VODAFAIL SHOULD THE CALL DROP OUT)
5) STATE YOUR PROBLEM IN FULL. DO NOT LET OPERATOR INTERRUPT.
6) (OPERATOR WILL NOW COMMENCE MAKING EXCUSES OR DISMISSING YOUR COMPLAINT) AT THIS STAGE YOU CAN TELL THEM THAT THEIR EXCUSES ARE NOT NECESSARY, AND THAT THEY HAVE 2 CHOICES:
OPTION 1) THEY CAN GIVE YOU COMPENSATION (MAKE A SPECIFIC DEMAND AND STICK TO IT: E.G. 2 FREE MONTH'S PHONE USAGE, OR 12 FREE GIGS OF DATA - THINK OF THIS BEFORE CALLING)
OPTION 2) YOU WILL CONTACTING THE "TELECOMMUNICATIONS INDUSTRY OMBUDSMAN", "THE AUSTRALIAN COMMUNICATIONS AND MEDIA AUTHORITY", "TODAY TONIGHT" AND "YOUR LOCAL NEWS PAPER". YOU WILL JOIN THE CLASS ACTION WITH LAW FIRM "PIPER ALDEMAN" AND SUE VODAFAIL BECAUSE YOU ARE ENTITLED TO COMPENSATION
7) TELL THE OPERATOR TO GO AND TALK TO HIS/HER MANAGER
8) THE OPERATOR WILL COME BACK SAYING THEY CAN GIVE YOU SOMETHING SMALL (E.G $20 OFF YOUR BILL OR 1 GIG FREE DATA). IF THAT IS NOT TO YOUR SATISFACTION TELL THEM THAT THEY ARE FORCING YOU TO TAKE OPTION 2 AND THAT YOU WON'T ACCEPT ANYTHING LESS THAN WHAT YOU STATED IN OPTION 1
9)THEY WILL GO AND TALK TO THEIR MANAGER AGAIN
10) THEY WILL GIVE YOU WHAT YOU ASKED FOR AND TELL YOU THEY JUST WANT TO RETAIN YOU AS A CUSTOMER
11) SAY THANK YOU AND THAT YOU APPRECIATE THEM NEGOTIATING AN AGREEMENT, AND THAT YOU DIDN'T WANT TO BE AN "ANGRY CUSTOMER" BUT THEIR APPAULING SERVICE CAUSED YOU TO HAVE TO CALL THEM. LET THE OPERATOR KNOW THAT YOU HOPE NOT TO HAVE TO MAKE THIS CALL AGAIN

IF THEY DON'T GIVE YOU WHAT YOU ASKED FOR IN OPTION BE PREPARED TO TAKE OPTION TWO AND FOLLOW THROUGH WITH IT.

KEEP IN MIND EVERY SINGLE COMPLAINT TO THE TELECOMMUNICATIONS OMBUDSMAN RESULTS IN VODAFAIL BEING FINDED $190, SO THEY WILL BE HAPPY TO GIVE YOU FREE STUFF TO STOP YOU FROM COMPLAINING. IF YOU RUN A BUSINESS YOUR COSTS COULD BE MUCH HIGHER THROUGH LOST BUSINESS REVENUE - IN THIS CASE DEMAND PROPORTIONAL COMPENSATION, AND IF THEY FAIL TO COMPENSATE YOU ACCORDING TO THE INVONVENIENCE CAUSED THEN JOIN THE CLASS ACTION LAWSUIT THROUGH LAW FIRM PIPER ALDEMAN

Been with Voda for about 10 years, hardly any issues with my Nokia on a pre paid plan. Makes me wonder am I just one of the "lucky" few or are other users just hopeless when it comes to their phone setup.

I really feel for the employees in Voda's call centre, they must be copping it badly! As a former call centre employee in an ISP, I can sympathise.

My thanks & congratulation to Adam Brimo for setting up this excellent webpage, it's brilliant! The stats page is excellent - Methinks the folks at VF will be in major damage control mode, I'd love to be a fly on the wall in the VF CEO's office.....
Thanks again, MB in Cairns

I was on a "Vodafony" prepaid (only calls, no data - ok coverage) for years and then tried to get on a Iphone plan, but they were useless in giving me any committment on when I could get an Iphone. Then I heard about their poor CBD in-building coverage with iphones. So thanks to their crap loyalty I now have a Iphone with a real provider with excellant coverage and data speed. Thanks Vodafony!! MAGIC!!!

Got rid of dodgey Iphone, replaced it with a nokia!
Never had Issues with voda per Iphone, perhaps you people with issues should step back and look at your own setups before trying to make vodafone look like idiots!
Voda private customer for the past 8 years, 3 Mobile Buisness for the past 2 years, 3 drops out constantly, voda always gets me out of trouble.
BTW, I travel roughly 280km's per day on average around Brisbane
Thanks
Me

I went with the advertisement for VodaFone coverage for the Warners Bay area, but it was all lies. They do not have the coverage they claim, I am getting poor to very poor reception on mobile broadband. I even had one of their engineers admit that that the eqipment was not up to the job, but would they let me out of the 2 year contract, of course not.

As soon as my contract is up I sm giving them the short shrift and telling them to stuff it. Does anyone know of a company that provides a reasonable download in the Newcastle area?

Peter