No reception all day yesterday, and most of today. Couldn't connect anywhere at any time. Hopeless.

Vodafone is still trying to hide all their problems, they cannot keep up with the increasing demand. their networks and customer service networks are not suitable for such high demands. if they cannot provide a fair service, why are they being allowed to continue to fraud their customers?

After a year of drop outs, poor reception, useless data coverage I finally changed my telco.

Happy to pay the exit fee and final bill - IMPOSSIBLE!!!
The store can't cancel the contract - you have to call customer service.
45 minute wait on hold - I get told the contract was already canceled when my number was ported (apparently the store did not have this information), told to just wait for the bill.

Receive notice of bill in email, click on link to pay bill and I have to enter in the amount to pay - I have no idea, and I have been blocked from entering the myvodafone website now because I am with another carrier.

Call to find out how much to pay, wait for 10min on hold then use call back option (will be 30-40 min) - 2 days later no callback

I call again, this time 40min on hold - your bill is $89.83 I am told, now you can pay it.

WRONG

I try to pay online and get a message telling me the information is wrong, you have to call 1555 - (now clearly this number is not the right one for me now) - another 40 min on a $1 a minute 1300 number coming up, awesome!!!

ALL I WANT TO DO IS GIVE THEM MONEY SO I NEVER HAVE TO EVER THINK ABOUT VODAFONE AGAIN!!

Can not wait to get a reminder notice and probably a late payment fee.

no 3g coverage what so ever. over vodafail, paying money for nothing. i want compensation. they continue to sign customers up when they clearly know they cannot provide them a fair service. they cant even hire enough call centre attendants to keep up with the amount of complaints they are recieving. bunch of frauds. ACCC should act now. all these clueless consumers signing up for a service which they don't even recieve.
vodafone should be ashamed. stealing money off consumers.

long gone is customer service.
30 min wait whilst listening to untuned radio to speak to a person in indian call centre who then explained to me they were extremely busy due to the merger of 3 customers... what crap. then i was told she would put through to another line so i could activvate my new sim. Aftter my transfer went through finally, the message said it was outside of business hours please call back and it hung up on me!
I have ignored the 30 or so dropped calls a day, thinking that was the price i had to pay for an "unlimited" service.. it never works. now i have iphone4 and cant get it working. silly me for resigning with what used to be a great company. now they are greedy.

Jan 6. 9PM wanted to make a call - no coverage in Rockdale area. Now is 10:50PM still no coverage.

A relative of mine traveled home alone being quite a bit ill. I want to reach to her to know if she had a safe trip to have some peace of mind, but I simply cannot. What if she had a difficulty and needed to reach to me?

Imagine my feelings now, "sitting on needles".

If this is a tech maintenance they could've notified somehow about the outage time frame just for common courtesy sake.
Otherwise, this is simply outrageous.

I have signed up online with the autoclub membership for a $29 cap over a 12 month period. As an NRMA member I am supposed to receive 10% the total cap and also am entitled to the first three months free. I also purchased the Mobile Cover Me insurance for $10 a month.
After receiving my first bill, I found that I am connected to a $29 cap over a 24 month period and did not receive the 10% off nor the first month free, and I was not cover by the mobile insurance.
I have waited on the phone twice for 45 minutes and then the call hangs up. The first call that manages to reach account enquiries result in the phone being transferred to sales because apparently the information was incorrectly entered when I purchased my phone and plan. When the operator in sales finally answered she laughed at my problem and said that she was sorry but had to transfer me back to account enquiries however she would put a big note explaining what to do. So she re-transferred me to account enquiries and after 1 hour the reception died.
So I decided to try the next day. After getting through to account enquiries she was ready to transfer me, this time to account activations. 24 minutes later, my new BFF Lara says there's a technical difficulty and will have to call again later, and abruptly hangs up.
For the rest of the day I tried again and again. Numerous times getting the option for Vodafone to return my call 'in about more than 30 minutes' but 2 hours later, still no call back and so I try again.
The final call of the day began at 7pm but this time Lara did not ask if I'd like a call back, so I waited.. had dinner.. waited.. fed my dog dinner.. waited.. watched some tv.. and am still waiting. It has now been 3.5hrs (10.30pm) and I am surprise surprise, still on hold.
My brother decides to try to call customer care and finds that pretty much every enquiry service is only open between 8am-8pm.
I guess they weren't planning to tell me that they were closed and not intending to answer my call, even though Lara says 'hang on, we'll be with you really soon'.

Always not connectable, cannot dial out even in the City area. Although with full bar of services, people can't contact me or I cannot dial out. Therefore I have loss alot of business due to Voda fail. Tried to ring vodafone customer service for setting up global roaming, but waited for an hour the line disconnected itself, I tried 3 times but still without any responds. Going overseas tomorrow but still cannot get in contact with Vodafone to set up my global roaming, don't know what I should do.

For years I have had between zero bars to maximum of 2 bars of reception on each of my different handsets that I've had at my holiday house at Jervis Bay. (Definitely not a problem with the handsets). I put up with that. As for Sydney, I always seemed to have more dropouts & bad quality than all my friends on other networks. I put up with that as well. Recently I just discovered that I have been missing calls altogether, the calls had not even registered on my handset. I didn't believe this at 1st but when I check my friends call logs on their handsets, I confirmed this. I have blissfully been unaware of this and believe it's been happening for a long time, This has now officially become beyond a joke. I will be making a complaint directly to the Telecommunication Ombudsman next & will try to get out of my contract. I don't want credits or a free handset to stay on their network. Communication is a key aspect of life & when this is being disrupted, one has no choice but to take action. Loyalty goes through the window. I sincerely hope Vodafone sort out all their Network issues, but I won't be staying with them anymore. Ta ta Vodafail!

While not as bad as what you guys all sound like you are suffering, im simply trying to get my hands on a HTC Desire HD on a cap plan for 12 months.
Ive been to the store 4 times in the last 6 weeks, and on the phone twice and waited on hold for over an hour each time.
Order of fun:
First store visit: No stock.
Second store visit: Closed for renovations.
Third store visit: Problem with the computer - cant select the desire HD.
Call customer assist for upgrades and wait more then 1 hr: The problem the store had was more then just the store - was vodafone australia.
Call customer assist for upgrades and wait more then 1 hr AGAIN: Cant ship to PO Boxes - first excuse was 'we use AaE'. Sorry but i get AaE deliveries weekly to my po box... Second excuse was 'we need someone to sign for the parcel'. I have to sign for the all the time anyway and its no big deal (at the post office). Guy hung up on me.
Fourth store visit: Yep we have stock we can select it, but weird, none of our upgrade requests are being processed.

I should point out that its a 45min drive to the nearest vodafone store for me, and then home again... and thats 4 times now.
I will go again this saturday, and if they cant, FINALLY provide me with a phone upgrade... ill be leaving and never looking back. Hello Telstra please take me back again :D.

This is the third time i have received a bill out of my contract.My contract is for 49 a month and the bill come for more than 300 dollars,completely out of the conditions of my contract.Also i have my daughter working in Canberra and is impossible talk to her becouse the call just droop constantly.Also this problem hapen in locals calls making no worst to have a mobil with vodafone service.Pleasr i need help,becouse they constantly are abusing me.
Thankyou
Filomena
(PERSONAL DETAILS REMOVED - Vodafail.com Team)

Drops outs. Poor reception everywhere. Crappy customer service. And stupid "free" messages sent to me at 1 in the morning!

I can't believe i just received a msg which had been sent at 12.03AM !!!!! it is now 9.20 PM !!!! WT....? this is totally unacceptable - i pay good money for a serrvice thats NOT being delivered. I have just found out that although i pay full cost for my service i only actually receive 20% voiceSMS... my phone rarely has coverage - most days when i go to make a call or txt there's no coverage & im only allowed EMERGENGY CALLS ONLY !!! this is what im paying for apparently & im far from happy about it..

Vodaphone is providing me with 20% coverage - this being the situation - i believe that i should only be paying for what im receiving! 20% of the total cost.. 20% for 20% !!!!!

I'm not in a mess, does everyone who have complained on here actually know how pathetic you guys are? Before the media, and before this crappy website was developed, did you once complain about coverage? Did you try to discuss the issues with Vodafone? Or do you just want to be a follower and jump on the bandwagon with everyone else? Why sign up with Vodafone in the first place if you know that the coverage is not the best? You get what you pay for. The coverage I have is not that good, but I chose Vodafone over telstra, because testra are complete twits. How about the creator of this site, makes a site about telstra? or is the creator a telstra employee? Here is a suggestion for the nake of the site about Telstra - HELLstra.com - I'm sure there will be a lot more complaints on that site than this on will ever get, and who knows, this comment probably won't even make it. Give Vodafone a chance to fix the problem, it can't be done at the click of a finger, but their webiste does state it will be done on the next few months - http://vodafone.custhelp.com/app/answers/detail/a_id/3730

i don't know how they can be so bad so consistently, it's not like it happens every now and then, it is every day, day after day. Voda mobile broadband is a very poor attempt at trying to provide mobile coverage, even when i call up to make a complaint, they can't find my suburb and then they tell me it is very good coverage, even though i haven't been able to get online all day, then during the middle of my complaint the call drops out.... So then i call them back insistent on telling them i have a real issue and i get the message that the support desk is no longer open......These guys have got to be joking, i want out now.....

My reception is hopeless I have to stand on one foot and lean a certain way to get any reception. My new (6 month old) Nokia N97 died - they refused to fix it under warranty due to alleged water damage??? It never went near the water! I am over them...

No reception, crappy service

Been experiencing drop outs for 12 months now. Soooo pissed off. Want to cancel my account but disconnections is not available, been on hold for over 30 minutes.

Vodafone sucks.

I purchased a HTC Desire HD from Crazy John's Port Macquarie in November 2010. I have never been with Voda, always had Optus as my phone provider. I really wanted to get this phone as I had a iPhone and wanted a switch.....Voda were the only one's offering this phone at the time. Since then I've had nothing but problems calling anyone, anytime. I've had to make as many as 16 calls to retrieve voice mail messages, even when the phone says i have full service. It's not uncommon to make 6 connection attempts before connecting to a number, it's just crap. There is no point ringing Voda by the messages relayed on this site.

EVEN THEIR PREPAID SERIVCE SUCKS!!! tried to check the internet... no deal. try to make a call, no service. try to send a text.. only the next day

Have been a loyal Vodafone customer for many years, but since I signed up for another 24 months to get an iPhone 3GS, have had nothing but network dropouts, dropped calls and missed calls. Because I use my phone for work, I had to switch off 3G to improve the network signal, but now download speeds are terrible, which pretty much defeats the benefits of having an iPhone!

absolutely no service in Carlingford 2118. Can't even make a complain.

In short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to search for a new carrier.

Just today 6th Jan 2011 - I called vodafone call centre 1st 3 times was cut off afer 30 mins each on hold - the 4th call went for 1hour 20mins. I complained about my famous "no service / searching" on my apple i-phone - Ihave 8 months remaining on my contract and all they can say is - Oh sorry sir - we are always upgrading our towers (6 years you told me this) and I will credit your bill this month - Big Woop$69 !!

Now they want to do a investigation to confirm the service / newtwork is fine in my area which goes for 2 weeks before they decide weather or not I can leave with out termination fees.

Its been 6 years thousands of $$$ Im sure you can spot me $500 and let me leave for good.

Missed a few calls in the last few weeks. Always had minimal coverage as I live in a valley. Very frustrating. Data download has almost stopped in the last couple of days. Today my phone is not accepting calls but I can ring out. Currently on the phone waiting for vodafone network people to pick up my call.52 minutes and waiting.

Very dissapointed with regional coverage in nsw and qld ecen major towns on the pacific hwy. Paltry coverage in and around coffs harbour ( barely one bar of coverage in main centre of town) been a loyal customer for 12 years but i have sick of the poor service

Bad enough waiting on hold when calling the customer service number, but then to get an engaged signal without any information or message, and then to have the line drop out is totally inconsiderate.

ITS DRIVING ME CRAZYYY!! EVEN IN THE MIDDLE OF THE CITY MY MOBILE DROPS OUT AFTER 2 MINS, HAS ONLY 1 BAR OF RECEPTION - AND I AM NOT EVEN GOING TO TRY AND CALL LARA BECAUSE I KNNNOOOWWW I AM GOING TO BE ON THE PHONE FOR 45 MINS ONLY TO BE TOLD I AM IN CONTRACT!! I FEEL LIKE SMASHING MY PHONE!

Vodafone does not work!
- trying to make calls out & won't connect
- on the phone to someone & phone drops out
- friends try to call me & can't get through

Getting in contract with vodafone was the biggest downfall i have ever had. Service is disgusting and charges cannot be explained.Call dropping, never get reception in my house even though I live on the third floor. Not to mention the customer service where you get no help at all.Would not recommend to anyone.

I've been offered a $15 discount for 24 months with Vodafone. So I have to choose between having faith that Vodafone service will be good once all their upgrading is done - or get out now and go to Optus.

Thoughts?

My two options here:

Vodafone:

$45 a month (cause of the 24 month $15 discount)
16GB Iphone
1GB of data
$400 included
Unlimited FB and Twitter, myspace etc



Optus:

$59 a month (includes payment of handset)
16GB Iphone
1.5GB of data
$500 included
Unlimited FB and Twitter, ebay etc

Another day, another no service message. This might be understandable if I was in regional Australia but I am in Randwick, oh well there goes that meeting I was trying to organise for tomorrow- Grrrrrrrrrrrrr.

Its bad enough waiting for over an hour on hold. Its even better waiting an hour on hold then getting a message "we are having technical problems you'll have to try again later"

i have had months of dropped calls, patchy reception, missing voicemails yadda yadda yadda you all know the drill.

so after studying up on vodafail, decided that the email approach would be the most efficient way to complain. But oh no, the VFail are obviously on to that - their goddamn online complains for is down! Seriously.

I got this message - Apologies, but our email form is temporarily out of order.

EPIC FAIL.

We have been Vodafone customers for 12 years with phone and 10months with mobile broadband. 4 calls over 3 weeks and finally on the last call demanding to stay on the phone to cancel our internet as we have no reception. The last call is at present 50 min on the phone YES we are thru to the cancellation department. Demand the service you pay for as if we didnt pay we would have the debt collectors on our doorstep

I've had a reasonable relastionship with Vodafone for more than 10 years but since going over to an iPhone last year and using internet/email/etc I have found them to be getting worse. At first I assumed that it was because of the low quality antenna in the iPhone but have since found that it is Vodafone as others in the same place as me using Telstra or Optus get good service. More recently calls are dropping out so even that is starting to get to be annoying! I have all but given up with trying to access the web unless I am connected to a WAN which defeats the purpose of paying for a data service completely!

After complaining to the TIO about my poor coverage and constant drop outs at SydneyOlympic Park ( still being investigated by vodafone) I was revered to this



Mobile drop-outs and poor coverage

The TIO regularly investigates complaints where consumers allege they were misled by their provider or its dealer about mobile phone coverage, or are otherwise dissatisfied about the level of coverage they are receiving. Most commonly, complainants seek the TIO's assistance in being released from their contractual obligations.

Where a complaint concerns allegations of misleading or incorrect advice, the TIO seeks information and evidence from both the complainant and the provider to attempt to ascertain whether the complainant has a sufficient case to be released from their contract. The TIO will need to establish:

whether coverage is poor and, if so, in which areas
what expectations the dealer gave the complainant about coverage (e.g. Did they guarantee coverage in certain areas? Did they show a coverage map?)
the extent to which the complainant has been able to use the phone
whether the complainant has moved
whether the complainant specifically told the dealer where they would be using the phone
whether the standard of service has changed
whether coverage differs depending on the time of day, weather, etc;
when the complainant first brought the complaint to the attention of the provider or dealer.
Information/documentation that might assist the TIO to determine these factors includes the written contract itself, copies of mobile phone bills, statements about any discussions that took place before the contract was entered into, and coverage maps.

The TIO expects a provider and/or its dealer to ensure a customer is adequately informed about the likely performance of their phone. Having said this, the TIO has regard to the experience and knowledge of the complainant in relation to mobile phones. The TIO also considers the customer's apparent level of understanding and therefore what could reasonably have been expected of them in the circumstances.

Where the available evidence suggests likelihood that the dealer provided inadequate, inaccurate, or misleading information about coverage, the TIO expects the provider to release the customer from any contractual obligations, without termination charges or fees. Depending on the circumstances of the case, the TIO might also expect the provider to reimburse and/or waive any access fees or other charges paid.

Where a complainant did not make their provider aware of a coverage problem until well into the contract, the TIO will question what caused the delay. Where it is apparent that the complainant could reasonably have raised the issue much earlier, the TIO will bear this in mind when considering what constitutes a fair and reasonable outcome in the circumstances.

In considering complaints about coverage, the TIO also considers the extent to which the complainant has derived any benefit from the phone. For example, where it is apparent that a customer is effectively unable to use their phone due to poor coverage, the TIO might expect a provider to cancel a fixed term contract without termination charges or fees even where the actions or advice of the dealer were not brought into question.

Next: Mobile facilities: installation and location

Just spent the past 2 hours on the phone to India, where no one could understand a word i said. Useless, unbelieveable.

One text i sent took 12 hours to be delievered (I was on the phone to the person when i heard the mobile in the background "Beep")

Where do i sign up for the class action ????


I Have been on hold now for over an hour, Lara hung up on me 3 times, B!tch



TIO are the only answer. I will never give Vodafone another cent - Useless

I have told by my wife that she called me for an emergency fair for over 10 times. But i didn't received any missed calls on my phone. None.....

I have been with Vodafone for 15 years and never really had a problem. However, I have received moved to Kellyville - a highly delveoped metro area and we can not get clear mobile reception in our home. Calls are bearly audiable and they drop out frequently.

In June, I also had an issue with "mistaken identity" - where by we were being told to pay a bill that wasn't ours. Took days and spoke to call centres in India and Egypt with no resolution. The matter is with their "legal team". has been seven months and have not heard a response.

Ironically, with faith to Vodafone I tried to resign my contract with them yesterday... spoke to "Lara" 6 times and each time as I was being transfered the call would say "There has been a technical error. You must hang up and try again". I tried various options on their menu's with no success. I am trying to give them business and they can't even get it right!

Has anyone tried to get off contract even at expiry. I wen to the shop where I bough the ph, sorry we can't cancel was the answer, you must call Voda directly. called them at night on the 24/7 helpline. After 45 mins, sorry no cant do, you must call between 8 and 8 for that. they promised to call me, guess what no call. I tried again at 7.40 PM. Got through soon after 8, you've guessed it, no can do, must be between 8 and 8. called today from work, after 15 mins, had go back to work. sent three emails, gues what no response.

It gets worse. I have not used Voda for some 12 months due to very poor service, I signed elsewhere. So I'm stuck on a contract that I can't use.

Does anyone know of a company that will do anything to stop you from contacting them? How can a shop sell you a contract but that shop wont allow you to cancel the contract. What a miserable joke

24 month contract for internet. Connection drops out for no reason all the time, often won't connect at all. Disconnected us for not paying a bill they never sent to us in the first place then they tried to charge us overdue fees on that bill. My boyfriend rang up and got given a different number to ring then that one gave him a different number to ring cause none of those people were of any use to us. Third number lied to us and said they have EMAILED (when we elected for paper bills) us the bill weeks ago, boyfriend gets shirty and makes a smart comment about the fact we have no internet so can't actually get our emailed bill. Check emails at parents place... magically no bill is there. Call AGAIN on hold for 1hour 40 mins to be put through somewhere else to be on hold for 18 mins to be put though to someone who is finally a nice helpful person and informs us that they don't even have an email adress for our account in their system so they never sent us a bill in any form then tried to charge us overdue fees. Also internet stick/dongle broke after like 2 months and they won't replace it we either had to pay 100 bucks for a new one or they would send ours away for ages to be "looked at" and offered us no replacement for that time so we would be paying for nothing basically. Just rubbish all round VERY fed up and trying to get out of contract early!!

Everytime I look at my iphone I see this little message in the top left corner stating ''No Service''. I signed up for the iphone 3G on a plan with "3" and am now wasting $70 a month. I use my home phone for most things now. Looking forward to going the "3 Class Action" I want my money back!.

I had planned to run internet tethering through my phone and thought how bad can it be, my mate is doing with with Telsra... well I found out... very slow
not to mentioned 20 minute delays in SMS's, just yesterday I had to attempt to dial more than ten times to get a connection going.....

SS

For the past 15 months I've been on the King St Wharf and Darling Harbour side of the city and have had poor Vodafone reception. I've warned people that I may not get SMS during work hours. Also, iPhone 3 and 4 data has been hopeless. I have to walk outside the building to get my Gmail.

However, my worst Vodafail story was in the first week after getting iPhone 3. I went to Mt Hotham which didn't have Vodafone 3G coverage. Vodafone actually 'roamed' me onto Telstra's 3G network (without warning me) and I blew my first monthly cap by ~$200 as a result of 3G roaming within Australia.

To this day, I feel they owe me $200.

''No Service'' Evertime I look at my iphone I see this little message in the top left corner. Well that just about says it all really! they do not offer any sort of service. Phoned to complain and had a 55 minute wait to talk to someone in timbuktu who never understood a word I was saying. I am not too convinced he was speaking the same language either. Absolutely shocking! call drop outs, texts and voicemail messages arriving hours after they were sent and ''No Service'' Contract or not I am 'outa here'

Phil G

cant even get thru to them to speak to someone been on the fone over the past few days for 2 half hours

Today I am unable to reach anyone and no one is able to reach my phone. I have rung Vodafone twice so far and each time I am met with the same problem.

A recorded voice saying : 'Looks like we have had a problem, please call again later good bye'.

Talk about HELPFUL!!!!!

Internet drops out 9 out of 10 times. Today I spoke to customer service and they told me network is fine..... I blame management at Vodafone Australia for not passing on the right information to customer service team at India. Vodafone's CEO and management are just LAZY. Atleast they could have forecasted this issue and implemented a back up. They should have known. Outages for 1 or 2 day is acceptable but Vodafone gave us an outrage for 1 month and still no fix. It's too late now coz Vodafone is in bad books now. Vodafone Hutchison Australia management is HOPELESS and should be ashamed.

THANK YOU VODAFONE for your constant drop outs and for charging me for calls that don't even go through.

When I received a call from my furniture delivery company to inform me my furniture had arrived, I hoped to organise with the driver on how to bring it up to my apartment. With the constant drop outs from "no reception" when my phone showed full reception, the driver finally gave up on me.

Now I am organsing for delivery again and paying for another delivery run!

AGAIN THANK YOU VODAFONE FOR THIS INCONVENIENCE

I RANG UP TO QUERY MY DATA USAGE ON MY LAST 2 BILLS.I DON'T USE INTERNET I DON'T READ EMAILS,THE ONLY THING I USE MY DATA USAGE IS FOR APPLICATION UPDATES,AND I ONLY DO MY UPDATES AT HOME USING WI-FI.TO MY HORROR I JUST FOUND OUT THAT IF MY PHONE THINKS THAT THE WI-FI SIGNAL ISN'T STRONG ENOUGH (MIND YOU WE NEVER HAVE PROBLEMS WITH THE 2 COMPUTERS WE USE) MY PHONE WILL AUTOMATICALLY SWITCH TO THE VODAFONE NETWORK AND USE MY DATA USAGE WITHOUT ME KNOWING .NOT ONLY THAT BUT MY PHONE CAN ALSO AUTOMATICALLY UPDATE APPLICATIONS THROUGH THEIR NETWORK WITHOUT NOTIFYING THAT IT IS UPDATING.ON MY LAST BILL I SUPPOSEDLY HAD DATA USAGE EVERY SINGLE DAY AND I KNOW I HAVE ONLY DONE UPDATES ON APPS FOR 3 OR 4 DAYS OF THE MONTH.I WAS TOLD THAT MY PHONE CAN DO UPDATES AT ANYTIME WITH NO NOTIFICATION AND ITS NOT A VODAFONE CON ITS AN APPLE CON THAT HELPS VODAFONE INCREASE THEIR COFFERS .VERY ANGRY

I had multiple problems with Vodafone
Bad receptions
Delay in messages
Dropping off

During my travel overseas I did not have connection every second day for half of the day

Regards
Leon

So I decided to give vodamoan a call last night while i made sure i entertained myself with something else... expecting to wait. 40 mins later they answer.. in a very helpful tone mind you.. all happy happy :-)

I politely asked them why the wait was so long and their explanation was umm... kinda... not quite convincing. They were very busy in their call center but not because they have lots of customers calling them lol.. short staffed? I asked... No. She tried to get me off topic.. so in response to her question hehe I asked is there something wrong with their network... she says No..quite a few times reassuring me!! I mentioned that I didnt want to sign up a new contract if they are having network problems and I have difficulties getting through to them. She assured me that wasnt the case, altho never did quite explain the delay. So she starts asking me questions about what service I am interested in.. and I reply... could the delay be a result of vodafone failing to provide the services they claim to in their contracts? Or could the volume of calls be some of the 10,000 plus people who have logded their complaint on vodafail.com in the last 2 weeks and the have legal action pending? Have you heard of them?? Or could it be some other people who are in the same position I am forced into with my vodfone where I have to chase reception, constantly deal with dropped calls yet still pay the bill etc etc. I was met with silence from her end.

All of a sudden she suddenly became aware of the network issues.. and apologetic when I started to tell her the problems they have caused me over the last year lol.. so nice of them to care so much they apologise!!

Yet the "so n so" would have signed me up then and there if they could have, even tho i made my concerns clear.

They are doing the same thing 3 was doing years ago.. playing down their problems till you gave up or died from stress.

Say NO to contracts !!

Vodafone have made a ridiculous mess of my last 3 bills. when I have tried to call them from my vodafone mobile and from a landline I have reached a recorded message that states "We are currently experiencing technical issues, You'll have to call back later" Then it hangs up on me. Atrocious. I had not paid these ridiculous bills and could not reach vodafone to discuss. I then received an automated call from Lara informing me that my service would be cut off if I didn't pay. I commenced part payment whilst trying to confirm the bill online through myvodafone website. I could not log in as the site would not recognise my password. I then asked for a new password and the site could not accept my answer to my secret question. I know my own Father's middle name... I have now paid over $1000 for the past 2 months bills that are drastically incorrect. My service has been deactivated and I of the 3 calls to 1555 that I have made today I have spent 25 minutes on hold only to have the call answered and my name asked then as I responded I was dropped inot limbo then cut off 3 minutes later. I tried again and this time was given an option for Vodafone to call me back ststing that I would not loose my place in the queue and that it would be more than 30 minutes before the call was returned. 3 hours have now passed with no call back. I am now on call 3 for the day and have been on hold for 10 minutes so far. I have cleared my account and can't even get through to them to get my service reactivated. I then need to contest 3 months worth of incorrect billing. FAIL VODAFAIL. I'm going to Telstra...

I cant believe myself & our business has been with Vodafone for the last 10 years with no problems, would have recommended them to all, then the last year its getting rediculous! I moved to Orange in the country had great service, no dramas, even got wireless broadband, great no probs!!! i moved back to Sydney early October omg, no service, cant get internet coverage, messages come up to 5 days late if at all, droped calls - i had to call my sons doctor in orange to get a referal changed for a allergy specialist in sydney very urgent his mouth swelled to a point of nearly closing his air way! it took me 30mins, at least 15 calls, even tryed my daughter phone, but that just as bad, shes with vodafone as well! What concerned me was what happens if he has a reaction that bad again an the phones dont work, he could very well die!!! No service!!! whats with that, many long waits to customer service, they actaully had me convinced that it was a fault with my phone!! No No No! Our business has suffered customers dont want to deal with a tradie they cant get hold of!!! Please they just need to fix the problems up!!! My daughters brand new phone 2 weeks old, same dramas you cant tell me that all 4 phones in our family are faulty with the same problems!!!

IT IS SO FRUSTATING THAT I HAVE A HAVE A PROBLEM WITH MY INTERNET CONNECTION FOR ABOUT 4 WEEKS AND I HAVE NO ONE TO TURN TO. VODAFONE PHONES LINES ARE CONSTANTLY BUSY AND I END UP NOT GETTING ANY WHERE BY THE END OF MY CALLS.
AND TODAY I MADE 2 CALLS AND ALL I GET IS"SORRY THERE IS A TECHNICAL PROBLEM YOU HAVE TO HAG UP AND CALL LATTER. HOW TERRIBLE IS THIS SERVICE. ALL I WANT IS MY INTERNET CONNECTION BACK. DOES VODAFONE CARE?

Just a simple question why the sim card have incoming call restriction. It took 2 hours on hold and drop out...

My coverage is the worst it has ever been. This has been going on for months. Sometimes it will be up to an hour that i can't use my phone. Today i have had no internet acsess all day long and now although i have full coverage i can't send or get calls or messages. This is a joke!

When i have called about issues in the past and to find out how to get out of my plan i have spoken to idiots who have just wasted my time. Plus ive had to wait on the phone for ages and had that message saying Vodafone will call you back. Never has called me back once. Considering i spend over $120 a month with them and have been with them for 10 years you would think it woukd be in there best interst to look after me. I guess not!

No reception!!! Especially Internet service. (central coast area)

Lara, who apparently is supposed to recognise speech, has a vocabulary of about 10 words. And on top of that, when you finally get to an "English-speaking" person, it is usually the wrong department!

Well they've offered me a good deal to compensate for all the issues I've had. I said I want to think about it and get back to them. I've called them back, I'm on hold for at least 20 minutes so far and this entire time the sound /recorded msgs/music they are playing sounds like a distorted crackly robot. (!)

When they finally pick up I am not entirely sure they will be able to understand me.

Anyway, I am interested to know some facts about what their network will be like once its all upgraded - I am starting to think that I will hang in there if I can be shown what they are doing and how it will improve.

Where is this INFO?

I have not yet seen anyone speak about the monumental breach VF has made of a number of sections of the Trade Practices Act. No-one can issue a contract and then execute it knowing they cannot deliver their contractual commitment. Every corporate officer in Australia is aware of this requirement. VF have breached their commitment to every subscriber. Under these circumstances and due to the denial over many months I see potential for the Directors and Management to be held accountable and VF forced to abstain from taking on any new subscribers until the network issues (and corporate conscience) are verified as resolved. I suppose we should be thankful VF only handle communications, not health, police, education, utilities - wait a minute, is VF part of the excuse we have for a NSW Government??

Well Vodafone tried to contact me on the phone that doesn't work idiots but finally rang me on home phone we have signed up 3 new contracts not knowing of the problems with the network approx 6 weeks ago we can never get on internet calls continually drop out can't get range at home just a disgrace then i emailed them they have emailed back they won't let us out of contracts because all they have to be sure of is that it works at our home address so subject is resolved hello it doesn't work that's why i say to contact on HOUSE Phone because mobile doesn't work at home they are idiots and we are so angry we work on the Sydney Railway and i am very uncomfortable not having a phone that i can ring for help on if needed god help Vodafone if someone gets hurt and can't ring for help because of their network don't sign poor new customers up without telling them we have been sucked it and now we are treated terrible by the customer service people and the shop the phones were bought from SHAME on you Vodafone also i am making sure i tell everyone i can about not signing up with Vodafone and so is my son and Husband and the rail Network is a place to tell alot of people they don't want to do the right thing and let us out so what else to do but stop as many people as possible signing up with them and save them the anguish

I live in the Hurstville area and have spoken to a number of Vodafone customer reps, they've told me i definitely have coverage in my area..well i beg to differ!
The only place that has coverage is my backyard in ONE CORNER! Too bad if there's an emergency..i'll have to run quickly to 'the corner' as it is now called.

On another note, i purchased the pre-paid wireless usb..guess where i had to use the internet..yep, the corner. After getting an exchange because the person at the Vodafone store said i probably have a faulty usb device, i went back home and had to go straight back in to 'the corner'. Went back to the store and demanded a refund. After an hour of explaining, finally got my money back.

I happen to look after our companies mobiles - total of 200 users - Vodafone keep wanting our business..would i ever consider..NEVER!

I've tried to be civil, understanding and mostly patient. I said to my self the service isnt that bad and im not going to be one of those people who post a complaint blog. But after so many months now its just ridiculous! Same old experiences as everyone else, calls dropping out while dialing, little to no reception, receiving texts, emails and voicemails hours late, dropout after dropout on a simple phone call,slow/non-existant 3g connection, and constant complaints from people trying to reach me (the whole "but my phone didnt even ring once" excuse dosent cut it anymore).

Luckily i havent had an emergency situation where i couldnt contact or be contacted or work related discrepencies so i havent had anything really tip me over yet.

I really hope these "Task Forces" Vodafone have deployed are more a unit of elite technicians that can get these issues solved quickly and not a crack team of idiots like i have been spured to expect

firstly i thought i was the only one having this issue.
i will start with that "Voda" did help out getting me a present organised for my wife (iphone 4) at the begging it took half a day to connect the phone however eventually they got it right. at first my wife phone had reception issues thought it was the iphone 4 issue however now its happening to my phone Iphone 3gS the last 2 months or so people received my txt extremely late or not recieve them at all, and now i'm not receiveing text from people. also i have relaised increasingly bad reception on my phone. it takes at least 4 attempts to have a conversation with out drop outs and most of my calls are in the main CBD or out west of sydney where coverage shouldnt be a problem. at the same time data is affect as well. i've called them to see if they were having network issues and the advise it was the phone. i needed to update my OS etc.. to solve the issues. guess what still have the issues. once i heard about this site i am glad we are standing up voicing our issues. the biggest problem i have is we pay for a service regardless what the price is cheap or not we are still paying for a service that needs to be provided and its not been delivered. i know in my industry (IT) if we did this we would have ACCC on my back. anyways i will try again other wise i'm sending an invoice to them for my time.

im with crazy johns,(what was i thinking) same rubbish reception issues , no connection ,(even with full service) drop outs , im now at the investigation phase , in seven days they will advise of thier findings,

i can be on the phone and without any reasoning a call will dropout.
other instances 3g and internet just dont exist, or i get a stupid repeating message timeout, lost internet connection, (i'm on there alot as an ebayer)
i can randomly receive messages half a day later than when they were sent, and sometimes get the next one first,

BUT best of all, when my phone is with me (always) and i have plenty of so called reception, people will attempt to call me (also with plenty of reception) and the call will go straight to voicemail (without any call divert on)
i have only made the jump to voda from optus prepaid,
voda have been ok dont get me wrong but is there a better network provider out there?
anyone with any suggestions that live in the kingsgrove area in sydney?

i have had so many calls drop out espcially internmational ones.. you pay $3 per ten minutes.. get on the phone for 3 mins.. drops out.call back.. another $3 charge on my bill... worst ever phone provider.. can't wait till my contract is up - dont care what they offer me... i am gone.

So i spoke to Vdafail in regards to reception issues again at in my suburb (as i was at home and getting txt message that were like 2-4 days old and dropping out of calls) got stupid Lara the first three times but selected to use keypad option in which once selected the option i needed got:

"looks like were having technical difficulties, I am sorry, you will need to hang up and call back"

In which 4th time was lucky!! after some changes being made to my iPhone, i asked to be put through to billing in which the adviser said he would do so, but put me through to another dep as i was 0.24cents over my last bill and was owed, then told to ring back and speak to billing the usual way.

Did that, got put through to the same dept and eventually got where I needed to be to only have the guy try and upsell me to a different plan which would have reduced what i got on my current plan. After saying no i didn't want that, adviser spoke to supervisor and got half knocked off my bill. Still had to pay under $50 (which i didn't mind really) but for all the stuff around I got, you have got to be kidding me!

Looks like a bit of a vodafail communication breakdown to me

I have three, a cap plan for my phone, a talk and text for the wife, and a plug in dongle thingy for when away with the laptop. Coverage is fair, or a bit better than fair really, though crap in the house as we live near the sea. The 3G coverage is sproradic outside of Sydney where I don't live. The promise that would be very fabulous in 3-6 months 4 years ago has proved hollow.

I just got three messages for my Birthday, a few hours after they were sent.

To get what I have from "T" a company who keeps telling me their coverage is almost perfect I would need to shell out and extra 250-400 a month - that is more than double my spend with "V".

On balance I am fairly OK on Vodafone. Not perfect, but generally OK. Certainly value for money, and a company I enjoy dealing with. Most of the staff I have dealt with in the retail outlet in Charlestown would get bonus points from me for excellence in customer service. It is probably value and customer service that has kept me happy. I do have a level of stickability, but with technology developing, I would like to see Vodafone follow the old Ansett motto of "we try harder".

I don't want my phone to take photos, play music, guide me, be my GPS, be my note-taker, web-browser, calculator or cad drawing package. I want my phone to connect reliably, and deliver messages on time. These are the two areas where I believe Vodafone have the most room for improvement.

A contract is a contract. I give you cash for an agreed service. If voda fails us then surely there's no more contract??? I'm not a lawyer but that seems logical.

My contract is due to finish with Vodafone in 10 days, I've been with other providers before and they contact you well in advance to remind you and offer upgrades. I had to do all the work myself and wonder why I even bother trying to renew my contract with them for an "upgrade".

I've been calling their call centre for 3 days now trying to get connected to the right department, and fail miserably each time. Just today, I've been trying to get through to them since 9.30am. I chose the option of leaving my number and having them ring me back. They called me 40 minutes later, I answered, and the call got disconnected. They didnt call me back, so I had to queue up again, waiting another 40 minutes for someone to get back to me. When I finally get through to a human being, I am told I dialled into the wrong deparment, was transferred to the Upgrade Department, and I am still on hold as we speak. It is now 11.50am and still on hold!

I better get a free phone out of this!

In the last 12 months my reception and MMS have become so bad. I phoned Vfone and they got me to turn my phone back to 2G. I dont know whats gone wrong this company used to be the best. When my contract is up they will be gone for sure

Been with Vodafony since their entry into Australian Market. have over 10 phones, 2 data cards, USB modem etc. Account manager wont return calls. calls keep dropping out for no reason, have to switch phone off and then on to get reception.

i first had problems with service in march 2010. when i rang them and reported the problem i was connected to an overseas operator that had no comprehension of the problem and told me that vodafone were experiencing problems with an under sea(water) cable that had been cut. I was baffled with how an undersea cable had anything to do with a domestic mobile service. I am now quite irrate as i have been on the phone for approx 50 minutes and was paying wages for someone to cover for me while i am trying to sort out this mess, My phone is used for business and because i have no reception i have to ring vodafone from a land line, i demand to speak with a supervisor. this is not granted and i am told that the problem would be solved in a couple of weeks. with this i now ring and put in a formal complaint with the telecommunication ombudsman's office. The girl there was in disbelief when i told her the excuse made by vodafone. and recorded the complaint. within an hour i had vodafone call me and confirm that they were over loaded and had to reroute calls through different towers to keep up with demand. I told them that this is not acceptable with terms of the contract that i had signed and that they were in breach of contract and would seek legal advise over the matter. instantly i was told i would not be billed for the previous month or the current month.
now for payback. my business sells phone credit and i had informed them that i was sick of customers complaining about poor reception so i did what i thought any person would do and started handing out the ombudsman's number and encouraging people to register formal complaints

I have been a Vodafone customer for over 10 years. I never had this much problems, the last few months have been plagued with dropped calls, no data connections. The area where I live (Hurstville) seem to be a massive black spot! even GPRS data converage is minimal and even that keeps dropping out.

Similar things happen in North Sydney and that area has one of the best coverage from my experience.

I have to constantly turn off Data connection and turn it on again to re-established connection and that's no guarantee that the connection will hold.

Disappointed!

Will be moving to Optus if these issues are not fixed soon!

was in Avalon last week (not in the usual black spot)tried to call, several times several numbers yet in spite of full reception could not get through to anyone-tried to SMS, same. email from 2 accounts ditto. took over 1 hour to get anyone on another ph.This has now become the norm

I shot a video about Vodafone's performance is an average situation.
http://www.youtube.com/watch?v=FY2Hf44LOoc

My story: I signed up for Vodafone about 18 months ago because my girlfriend was a big fan and we both got the $69 iPhone 3g plan when it became available.
We lived in Randwick (6km from the CDB) but we had problems with the coverage straight from the beginning. Basically I couldn't make a call inside my apartment without a dropped calls. As for using the internet it was constantly changing from 3 bars through GPRS (2.5G) to No service and back.
Back than I was a student and I didn't use the phone too much at home so it was fine, however I noticed it was gradually becoming less reliable and slower and slower to a point when when the internet totally become unusable at peak times.
My girlfriend decided to quit her contract she contacted Vodafone 4-5 times waiting someone from customer service to answer the phone for hours. At the end Vodafone let her go so now she is with Telstra. You cannot compare the the quality of the two services. No drop calls, customer service in 3 minutes, internet is about 10x faster download and 30x faster upload speeds.
I often have to use her phone to look things up and make calls.

Disclaimer: I used to be a Vodafone employee in Europe working for the network support team. While I was there Vodafone did exactly the same, it offered unlimited GPRS internet for cheap. Within 2 months the data service was unusable. The funny thing is most of us didn't have phones with GPRS, so we couldn't test it on the field.
I guess it is the same here. I suppose most Vodafone employees have blackberries. They are also located in Chatswood where I guess coverage and the 3G performance is great.

Ive woken up today to call barring on my phone. 2 weeks ago i recieved a reminder text from Vodafail advising that my bill was over due and paid the full amount requested. After 6 attempts with 'Lara' to contact a person ( no matter what option I chose after saying call barring I was referred to making a payment ) I spoke with another inept Indian who informed me that the payment had been recieved but that the amount that vodafone originally requested was incorrect and that their is currently $118.64 overdue. This number sounded familiar so while on the line I checked my current bill - $118.64 and due in 5 DAYS! When I tried to explain to this to the call centre operator he just could not grasp the concept. When I asked him to explain why, when he can confirm that the amount that was overdue he agrees has been paid, my phone still has barring activated the only response i can get out of him was that ' the 118.64 must be paid in full before the barring can be lifted.' When I asked to speak to a supevisor he informed me that there was no need as he was equipped to handle my query. When I explained to him that he wasnt he told me that I could either pay the bill or call back and speak to customer service - and wait in line again. I will not be paying this bill and I will certainly be trying to recoup some of the money I have paid over the last month for access to a network that barely has coverage and even then rarely makes it through a call. Screww you Vodafone, I really hope someone blows you up!

I have been with Vodafone since getting a phone years ago. After returning from overseas i again went back to vodafone, what a mistake!!!! My phone is forever telling me it has a 'connection error' when trying to call out - it generally takes 4-7 attempts to call someone before it dials through. Too bad if its an emergency!!! I have the text missed calls option - when people attempt to phone me it states that the phone is unavailable (mind you this is while im at work in the CBD). Text messages are sent with a delay and I will recieve picture messgages sent to me days later - upto 4 is the longest currently and thats if they are recieved at all.
I travel regularly to Coffs Harbour - according the the Vodafone website and newtwork coverage zones there is a great deal of service - i cannot recieve calls or send text while there. I travel southward and get on the highway returning to Sydney only to have texts come through while i'm in the middle of nowhere! Go figure!!!
Billing!! After making payments to my monthly bill I will still recieve texts saying I owe money and my phone will be disconnected, when calling 1555 it will say my outstanding balance is still the amount with no credit. When calling I wait 20mins then request a call back 'to my surprise 4 hours later they call me only to advise that yes my payment was recieved.
For such a large network company I dont understand how things can go so wrong. Vodafone was once a great provider but now ' bring on my contract coming to an end!!'
Lets all hope Vodafone listens to its customers and does something about it before 'Vodawhat'

I live in Cremorne in the heart of Sydney, and on a daily basis my phone cannot call or you get voice-mails much later than they did call. i cannot get out of my plan to another provider until the contract is over which i some time, i have already got rid of the broad band dongle and gone to another provider because that was so bad and coverage was even worse!

Last night my girlfriend left my house to go home.She's not the most confident of drivers especially driving home at night. Also it was raining and thundering.

I asked her to call me on (vodafail) when she arrives home so I know shes home.
it usually takes 5 minutes for her to get home.10 minutes pass.. 20 minutes pass.. I begin to get worried so I phone her and ofocurse vodafail does it work and keeps on failing when im trying to phone her.I begin to get more worried and finally i recieve a call from her. She has been trying to phone me for the past 20 minutes.. Finally she gets through. Thanks alot vodafone for worrying the HELL out of me AGAIN. Cant wait to cancel .

even when vodafone itself claims that the network disruption limits ( depend where you are calling from) to some areas, but NEVER your area, Iwas told that the phone was having some issues - have calls drops out, and txt messages delivered hrs later. - b.t.w anyone from vodafone opendly admited that the problem started when they tried to merged their comms software with the 3 network ? -

We have two mobiles and wireless 'broadband' with Vodafone. We've had monumental dramas with Vodafone, but mainly with little or no reception on the Central Coast. Vodafone (India) told me their coverage map was designed for 'marketing purposes' and not a true indication of actual phone reception. They reduced our internet fee from $49pm to $9pm after being told this was against the law in NSW. Yesterday our phone bill was reduced because Vodafone are 'upgrading their network in Terrigal/Erina for the next month' (although they don't advertise this on their site). We look forward to our contracts ending.

Extremely poor reception unless im within 1km of a relay station, data speeds are ridiculous, and dropped calls no matter where i am has become so damn frustrating!
My girlfriend changed to Telstra (from Vofafail), and the service is unbelievably good! No dropouts anymore, fast data, very good reception wherever you go..
Everytime i use my phone and it drops out, or is slower than connecting to dial-up, she shows me her phone and, my gosh.. full bloody reception each and EVERY time!
Vodafone, time to wake up. You have 2 months before i switch to Telstra.

I was charged in excess of $500 for internet fees, when I was not using the internet at all on my phone - the Vodafone system was logging my phone on to the net every two hours!!!! It took 6 months for this issue to be resolved, but I will never forget this as it has affected my credit rating. Vodafone are the most difficult company to deal with - I have had to contact them four times recently and each time I have called I have been on hold for over 45 minutes and then when I finally got through to someone the line would cut out and no one would ever call back. When my contract is finished I will be going with anoyher provider - never to be with Vodafone again.

bad reception on the line from glenfield to Sydney CBD. and also the data usage is poor as well - whats the point of having 2GB a month if I can't utilise it all, at best i'm lucky to even have used 100MB a month out of the 2GB.

i work for telstra and whilst they might charge more for their plans, I can say that they are the best network in australia and even my work mobile gets more cover than my personal voda mobile

We have 6 mobile phones in our family 5 connected to Vodafone (4 on plan) and 1 to Telstra. While away in Jervis bay the Telstra phone had constant and full reception. 4 of the 5 vodafone (the ones on plan) had little to no reception and absolutely no data. The one phone that had somewhat good reception was the little $140 prepaid phone but no data. The other 4 phones that had little or no reception 2 x iphone 4, 1 x Samsung Galaxy 1 x Samsung all contract phones.. So maybe if the little cheap prepaid has reception we all need to change over to prepaid and get better coverage? Typical get punished for being on plan!

I have been using the mobile broadband service for 9 months now. I use it at home and always have very strong to excellent signal strength. I use Skype and Yahoo messenger a great deal and find that if left idle while connected the data traffic simply stops - connection manager says Im connected but there is no data traffic web pages will not refresh, yahoo Messenger says it's disconnected. To fix the problem I have to unplug the USB stick modem and re-establish the whole connection. Other issues as well - Yahoo Messenger will not send my webcam video - similar issues with skype

Vodafail is actively and knowingly defrauding Australian customers. Promising a service, knowing that this promise is fraudulent and then lying that it is your problem with your phone or area while continuing to take your money. I was with them for 3 weeks and it was the worst company I have every had to deal with. I am so glad I did not sign up on a contract although my unlimited $99 uncapped cost $186 for three weeks! How do you explain that? I even used my own phone and did not get one from them.

Vodafail will end up a Harvard Business School Study on how to piss off and lose as many customers as possible in the shortest possible time. Good luck with the class action!

Overcharged on my phone bill

I depend on my mobile phone as my major communication method. However, reception is poor to non-existent in both my home and my places of work (inner Sydney and the inner suburbs of Sydney). Text messages take up to 36 hours to come through.

Repeated logged calls via email with Vodfone have resulted in them NOT giving me any helpful advice (e.g. answering a specific question with a tenuously related piece of boilerplate text from their website). Or my questions are simply not acknowledged at all.

I've tried to call Vodafone during times when I've had enough signal strength but that resulted in
(a) being on hold for longer than I can stand;
(b) speaking to somebody who just could not answer the questions.

This is a PAID "service" for which I am not getting an acceptable level of service.

Been on a plan for 18 months now, counting down the days that I can change to a service that will give me coverage. I am in Dapto, most of the time I am lucky to get a couple of bars but that does not stop dropped calls from happening. If I am downstairs in my house I have to sit the phone over by a window to get any reception at all, if someone calls me I then have to run upstairs before answering or I will lose the call. 3G, HA! If I stand on one leg and wave my arms towards the Sun God Mardok while uttering a chant maybe, otherwise forget about it.

Have had USB internet with vodafone for 2 years.All was running fine up untill 3 months ago now i get poor signals and internet drops out.Tryed to ring vodafail calls drop out and when i speak to someone they inform me that there is nothing wrong with there service.Epic Fail.

Intermittently in the office(Pyrmont) with good signal and battery strength I dont get calls or TXTs until till hours latter. Have tried swapping phones, issues still present. Wish I could change networks, however its a work provided mobile and they (for reasons best known to themselves) have all our company mobiles with Vodafail, despite the ongoing issues.

I keep getting "No Service" on my Iphone and my Data on the phone is ridiculous, I also get dropouts on calls and whenever I call Customer Service I am always on hold for more than half an hour

Does anyone know the billing details that I can put on an invoice for my time?

I'm thinking send it in and see what happens.

Been a customer since 2001 and signed up for the mobile broadband in 2010. They are always charging me for the services I've never signed up for. Each month I'd need to ring up at least once and be put on hold for around 2 hours to try rectify the problem. When you ring up, you always get passed from one operator to the next! How frustrating is that!

Why, oh why do they alway have billing mistakes! Overcharging for a service, but then popping overdue amounts out of no where? When do auto debit be late for a payment?