Trying from to get my plan changed from 250 to 600 minutes/month. Vodafone wont even return my calls - there customer service centre is too busy - and I want to pay them more money!

I have been a customer for over 10years and every time I deal with them I come away feeling totally frustrated at the lack of service. I don't expect any change however - they continue to completely ignore the sentiments of their customers for years on end.

Thanks Central Auckland contributor. Wonder if you are in Herne Bay? Our contract about to end too so will move to 2degrees.

I live in the suburbs of central Auckland New Zealand. I use to spend anywhere from $250 a month or up to $500 if travelling overseas for about 10 years with vodafone. I found their service crap, frequent call drops text messages don't get received and so on. I must spent $1000's of dollars on first minute call trying to call be back after being cut off. I logged a job to see why there was frequent call drops in my area, after countless hours waiting and talking to merry go round techinical/support team over a period of 1.5 years attempting resolve the problem Vodafone decided to just close the job without investigation or advising me. I called again to re-log job, after 3 months they finally mobilized their techinical staff to have a look at the area. I managed to talk to the techinician myself and he said that my area was well-known and documented for BLACKSPOTS. OMG! I had been fighting vodafone support staff for almost 2 years to get something done which was already documented??? Did vodafone come to the party and compensate me for all the call drop-outs? Doubt it... They are a bunch of sharks and they'll never get another cent from me. Needless to say I was one of first to lead the exodus from Vodafone to 2 Degrees. My phone bill has dropped considerably and no more call drops.

Their support staff is only a drawn out distraction to bleed you of your hard earned money so you will be dissapointed in 6 months and not today. The only way to make them listen is to hit them in the wallet leave vodafone today!

I've ported my number to telstra. I'm using iPhone 4. (owned). On Telstra prepaid with a browser pack. I.e 1gb 2gb data etc. Downloaded skype for iphones. In the skype register as unlimited package with flat rate fee.(only if u need make calls to landline or other) Now I can still make a lot of calls through skype from iPhone 4. (call anywhere in the world also). I don't have to spend too much $$$ on telstra. Use skype instead. This will save a lot. Such as VoIP. Better than Vodafone. Mine is 1gb data with telstra. I've been on phone all day. I used about 20mb data. (approximate 7 hours a call from iPhone.). Don't go stupid if your with Vodafone. Remember calls from skype to Skype is free. You'll thank me later. Telstra is recommended for a greatest data.

Vodafone has a lot of cellphone holes in Auckland, New Zealand. Vodafone's customer service in New Zealand is diabolical. I rang to ask them about why some of my calls where directly going to voicemail and after 22 minutes waiting to speak to customer services including 7 minute wait from being put through to "technical", they said this hardly ever comes up and is your problem. We are a leading UK company and deal with it! They are exceptionally rude, and want to hold me to paying out of their contract term despite their technical service issues, and disgusting customer and technical service representatives!

Poor 3G reception and call drop out

How about setting up a complaints area for NZ Vodafone customers. I have spent the last 3 years complaining about coverage in our area. Every time a sales rep rings, every survey I'm asked to complete, complaining to customer service, asking to speak to someone in their technical area who could help, emailing their website has been ignored. We live 3-4km as the crow flies from a major cell site, our settlement has limited reception but unpopulted areas further away have excellent reception

I gave up on Vodafone here in NZ after about a year of their pre-pay service. Their systems were just too stupid, their staff too condescending and unhelpful and their prices too high. We are blessed here with a new player in the field who saw the holes in Vodafone's service and decided they could do it better. I hope they survive.

On the matter of poor reception: a common cause is proximity to a PC. PCs are very efficient broadband radio noisemakers as well as being a common place for cellphones to live, be tethered and to charge. If you phone suddenly comes back to life when you get >10m from your computer, there you are.

Iphone 4s are a different matter, there your mistake is holding the thing in your hand.

Thanks for bringing Vodafone to task. They really are that fatal combination of useless and arrogant.

I signed for vodafone broadband for 2 years. the 1st month was okay. but since then, at least 7-8 time per week , my internet down for few minutes. at least once a month, I need to call vodafone to fix it as the ineternet totally down. I have to wait a minimum of 30 miniutes to get hold of them. One time finally i got hold of them after 30 mins , they cut me off .
The guys from vodafone were so rude as well, forget thier accents, the way they speaking like they are speaking to a IT technician.
It might have a problem with the modem,but that was provided by vodafone . they said my vodafone modem try to log in many times . but that is not my problem, the modem auto log out and log back in automaticlly.

My FREETEXT number for topping up keeps not working - I just get a message saying I haven't got enough credit to send a text! Rang up call centre, held on for ages, finally got a guy who told me yes, that was quite right "because I had dialled over 100 '027' numbers over the past year" ...???? I tried to figure out what this had to do with a FREE text no. not being free ... and got nowhere.
I tried to put my query through the vodaphone website and the email function didn't work.
So I rang the callcentre back and ended up speaking to an 'engineer' who was only on call-centre duty because they were overloaded with complaints, she said. She told me the guy I had been speaking to was an idiot, added my top up for me but couldn't explain why my Free text no. was demanding money before it would work.

Where to start? I live in Dunedin NZ, actually in a village just 25Km south of the city centre. For 14 YEARS I have been trying to get coverage improved by VF! The latest generation of phones are worse than ever, coverage is now less than 25% of what it used to be and yet I still have to pay full monthly rates. Multiple calls, letters, pleadings, letters to the papers. NOTHING but broken promises! Aside from no coverage or the multiple dropped calls the international roaming charging is nothing short of a rip off. My latest bill of $500+ following two weeks in OZ is case in point. I even turned OFF all data roaming services and made or received hardly any calls as I was using Skype over a WiFi connection. There are charges for data on the account that don't even conform to their own reported charging plans. Go figure?

I was wondering on the possibility of you opening an India Chapter of Vodafail, perhaps called VODAFAIL INDIA. I've started a small group called Harassed By VODAFONE on Facebook just a couple of days ago and several people have put in complaints of all kinds...

Im actually from Qatar which also has vodafone, and 99% of calls drop out in the city center while virgin offers flawless service. I though Vodafone was only rotten where im from but am delighted to see that people are speaking up abut it. Good luck consumers, companies should not run a business if their service doesnt work and their customer services keep you waiting for hours. I made the mistake of getting a local vodafone sim in oz because, surprise, the qatari vodafone sim which was meant to work OS didn't. As soon as I got it, the first 3 sims the shop gave me were faulty - I had to literally go into the shop because customer services were not anwser, i got the callback service but when it called me back it hung up on me before I could say "you service sux"

"Standing in a car park, with my just received, brand new phone, trying to get the settings from Vodafone to be able to use it properly and getting Lara'd, round and round and round, (frequently different people comment that I speak really clearly), I had the urge to just throw the phone on the ground and walk off. I just made a loud noise and embarrassed myself instead. I've had few encounters with Lara, and this is the first I've ever "shared". Even writing this, the ire and frustration surges in me. May you never have to experience Lara."
Somebody (who it apears has never been with Vodafone) complained somewhere else about people complaining here about the LARA. i realised I hadn't, so I have copied my post from that other place

They cannot even supply caller display whereas Telecom provided that service for nearly 10 yrs no worries,i wish i hadnt changed providers

customer service call centre is almost non-existent, full speed up and download speeds are nothing but ordinary speeds (i.e. downloading files at 75kbps - telecom was at 400kbps), worst of all, internet seems to cut out whenever it wants (i have to restart the modem all the time).

Vodafore Mobile Broadband
As a NZ vistor to Australia I am sick of being ripped off having to get a mobile data stick/ship that lasts only a month each time I visit. The info required to get one is really US policy - Australia under US's thumb in siege mode stupidity. Getting a SIMM for a phone is just as arduous. Wake up Australia and wake up to vodafone ripping everyone off.

Board members and shareholders need to give Nigel Dews the flick. He is so patently not up for the job and makes a mess everywhere he goes. People should not be tricked by his McKinsey ties or slimy smile.

Im in London and its the bloody same here. No 3G pretty much anywhere in the city, let alone outside London. I get 10 voicemails a day without missing a call even when I have signal strength. When I do connect to a call I talk fast as I am ready at any moment for it to drop out. Not good enough VodaFail!

I am a vodaphone customer in Dunedin New Zealand and Vodaphone has no customer service whatsoever when you ask for help in learning how to text.

I am very technophobic and they just told me to read the manual but I am a visual person and need to be shown how things work.


I have now switched to Telecom who gave me an hours free lesson in how to text.

Fiona Duigan-McKay

This is happening in New Zealand as well!

Being charged for spam txts to my phone that I did NOT subscribe for and being charged $52 a month for!!! Unfortunately I didn't go through my bill until 2 motnhs later so have $104 to pay for this rubbish. Smarmy female at call centre told me even though this is a known problem throughout Vodafone, that I was not just an isolated case, I would still have t pay for it!!! I told her I never subscribed to these horoscopes txts nor have ever used them, yet got them every week which I would just delete when they came through - never opened them. I was informed that I obviously did sign up to them and I'm telling her in no uncertain terms I never once hooked into any crap like that, nor asked to get it constantly therefore, I need to be credited the amount. The unhelpfulness, the smarmy attitude and at the end of waiting....'have a lovely day.' They told me this is a big problem....yet they told me I still have to pay it...WTF??? Seriously? I have since talked to a friend who is a Voda account manager who is getting out of the company as is sick of all the crap she puts up with and she is highly disgusted in how my issue was dealt. They inform me they don't do the 2212 horoscopes and I said I don't care who does it, It's Vodafone who sends me the bill so I take up the gripe with them. I am still so angry with this that it hasn't been resolved, they keep telling me its a service I obviously wanted (isn't the customer always right??), and basically insinuating I am lying. Had an absolute gutsful.

Poor customer care after I signed into a years contract they over billed me and when i called the service desk my calls we dropped and they never cared about my problem.

stink vodafone

Im in New Zealand and suffer from similar problems to other users. No 3G but calls dropped and varying signal strength in exactly the same location. Contacted Vodafone to find out when 3G was going to be available was put onto tech services who asked about the lack of 3G on my handset!

I am in Ghana. A vodafone worker friend of mine advised me to purchase their 3G modem rather than modem of other networks because all networks purchase the service from vodafone and resell to their customers. The rivals cannot give better service than what voda will provide its own customers. Problems: it was giving me EDGE rather than full-fledged 3G; almost always not getting connected and giving RAS Error 618,797 etc. Sometimes will sit around for hours without connection.Disconnect often with annoying message 'firefox is working offline'. There was no support. I threw the modem away when I bought an EVDO modem from another provider. It is superb and has telephone no. of customer support on its brochure which can be reached even at weekends.

Vodafone Ghana, My broadband connection goes on and off every day.
Have reported that issue more twice no action have be taken to solve the problem for mw.

I am in the USA but my company has an office in the UK. One of our employees lost his phone and I called Vodafone to purchase a new Blackbeery, they told me to go to a Vodafone store to purchase one. I made them know I was calling from the USA and after going back and forth for nearly 20mins, I demanded to talk to a supervisor. They wouldn't let me and hanged up the phone on me. I called back again and they told me the only thing they can do for me is they can order the phone and it will take 2WEEKS for the employee to get. I told them they do not understand the phrase "time is money". This company is just a piece of shit "POS"

Levels, Boston-USA

I upgraded to an iPhone 3GS eight months ago. I have always been led to believe you could downgrade your tarriff - specifically during the last six months. I have called to do this and have been told this rule does not apply to iPhone contracts. I have asked to hear the call when their adviser sold me my upgrade as I was keen to hear back the part when this was explained to me. Vodafone UK are refusing to let me hear this call. I have called and have emailed back and forth (six emails in total). A different person replies each time and the emails are badly written, with very poor English, and very rude.

I am going to cancel my contract with them. I have sent a complaint to the uk telecommunications ombudsman.

I will never buy a product or service from Vodafone again.

Has anyone had similare problems? Are they not legally bound to let me hear my call? I stronly believe I was mis sold to.

Yvonne

For those thinking that the floods only tore down Vodafone: http://goo.gl/Jo99D

data plans...dont they charge exhorbitantly and then fleece you by wrong billings. Check this..I am subscribed to vodafone live 1 GB plan, Iphone plan and another vodafone live plan. and i have used a total of 200 MB data, going by my plans i should not be charged anything extra but amazingly they charge me additional for 100MB of data for no joy while the customer executive is trying to convince me that the bills 200,000 kb is actually 2GB of data

A bit ironic that the Australian Cricket team has not won a match since their branding changed from 3 to Vodafone. Both the cricket team and Vodafone are underperforming in the basics and both have a bad experience with LARA to some extent (Bingle that is !).

Sackings! Crazy! I hope they get prosecuted to the full extent of the law! The journo must have cracked under interrogation! Good.

Well, you'll be pleased to know, that Vodafone are demonstrating a continued committment to excellence in all matters, particularly security.
I tried to find out about strange events on my phone and I provided plenty of detail, and they sent me an email requesting I provide them with,all sorts of personal data, plus a pin number.

I declined.

Just been advised by a Technician mate in Brisbane that the whole Vodafone Qld network has gone down due to a flooded main exchange. Surely they could of pre-planned for this and put in place contingencies for such services are essential at this time.

Only just remember a few weeks back my credit card stopped working - message to call bank.

Bank said my credit card had been "compromised" but no further details

I'm now convinced this was when the vodafone breech of privacy data occured.

Has anyone else on here found their credit card has mysteriously had a block put on it by your bank?

PASSWORD RESETS and the PRIVACY ISSUE:

A short while back I was locked out of Vodafone. Had to phone the 'friggin' call centre and go on hold for hours (again).

They said they would reset my password, but SURPRISE SURPRISE my new password was now 6 digits not 4 as previously.

I'm convinced that Vodaphone changed the network to require 6 not 4 digit passwords and that caused me and thousands of others to be locked out.

I had done nothing to cause me to be locked out. Eg entering wrong passwords.

Why did they do this? After reading the news of the PRIVACY BREECH of Vodafone customer data it is not hard to put two and two together.

QUESTION: To those of you who also got locked out - Did your password change from 4 to 6 digits. If it did I think we need to start to collate evidence on this issue to add to the class action.

Is someone actually doing something about the complaints on this page...

Vodafone have sent a bill to my girlfriend which started off at around £300 to about £500 over a time period of about three months. We knew this was incorrect and decided to look at the bill and came across numbers she didn't know or even call, numbers calling for one second and also trying to say my number at 1 20 am.

I was not awake at this time in the morning nor was my girlfriend. Since she canceled her direct debit to Vodafone they have increased the bill to around £599 just because she refused to pay the bill she didn't run up and therefore has been threatened with debt collectors.

She has some evidence showing that she did not run up such a bill and even asked for a cap in front of citizens advice and they agreed to put that on and they then didn't they also canceled her contract without her approval nor did they inform her until she phoned.

Then they wanted her to pay money for re - activation she did this and then the bills started becoming like i explained earlier can anyone help me fight this as i don't know what to do.

I am sure that someone in Vodaphone management is studying much of Vodafail. How about explaining why you take 'left over' monies out of pre-paids when users top-up. Is this your way of cashing up from new, unwise customers? And if they are temporary, overseas visitors, they ain't got a hope of reconciliation. If you must use such poor business practice then HIGHLIGHT YOUR POLICY TO THE CUSTOMER.

http://www.abc.net.au/news/stories/2011/01/09/3109067.htm?section=business

I've had to come to Port Hedland.
The only way I can get a signal/use the service is to be outside and generally only in certain areas. The Vodafail "Service area" map on their website shows excellent coverage up here.
I went and got a Telstra card and have full service everywhere I don't have Vodafail. What the hell? It's 2011 and mobiles have been in Port hedland for years. Pick up your act Vodafail!!!

first of all its great someone has done this - i always thought it was the phone i was buying but - vodafone is at fault when every time i make a phone call it keeps saying - call fail...call fail.. call fail.... i counted at one time there 21 times i tried calling out and resulting in... call fail.
It shows reception there! just no go. the it decides to completely wipe reception. this is not the phone, for a telstra sim works fine.
If vodafone wants to ADVANCE - cover the rural areas too!

I live at Cronulla....its not only the mobile phone that you cannot use but the wireless internet connection is useless as well.I manage to connect on average 2 to 3 days out of seven if Iam lucky.I managed to use half a gig out of an 8 gig plan.But what angers me the most is that they promise to give you credit but never comes thru. When you complain they do not have any record "they reckon" of your previous conversation.I could hardly use the internet and they send me a $260 bill. After 4 months now I had enough,last I called them after the usual 45 minute on hold they promised to call me back within 15 minutes Iam still waiting for the call after 2 weeks now.I rand them for the last time and then I was just disconnected.I now cancelled my credit card so that the bastards wont be able to rob me blind......

I still dont have a message bank, and regularly get bills for $700 that i dont receive until after they are due

I am on the phone right now and have been on hold for 30 minutes!

My issue is a safety issue my wife is 35 Weeks pregnant and in a high risk pregnancy and we had an emergency the other day and she could not call me, it kept dropping out, she could not email me, internet would not work, she had to go to the phone box to contact me!!!!

Went to the store they said they could not do anything even with the phone not connecting in front of them and dropping out when they tried to call my work number.

NOw the technical team say there may not be alot they can do.

It is not good enough I pat good money for her to be able to contact me and for that to FAIL when needed most is of great concern to me, especially over the next few weeks!

Thanks alot Vodafone.
Dustin of Seaford SA

Thought now was a perfect time to remind everyone of the user created video titled funnily enough...Vodafail!!!

http://www.youtube.com/watch?v=7NZYTBSN-rg

I'm At The Cricket That Vodafone Sponsor - ZERO COVERAGE!!!

Shame they can't donate more to the jane mcgrath fund seeing they're ripping us all off with over subscribed local cells.

1 bar coverage from central station, surry hills, moore park and then none in the stadium. I went up to the Vodafone stand and they said, we have plenty of coverage, 1-2 bars...COME ON MAN!

Vodafone is the same here. Customer care puts you on hold with music which can last upto an hour. Charges are deducted for offers not taken and offers given when they were sought to be blocked in the first place. The matter was brough to the Attention of Sir James Bond Chairmanof the Group at UK but I guess even the wise men there are more worldly now. Its just silence that greets you from there.

I think some people don't know how to use a mobile phone. If this stupid website succeeds in shutting Down vodafone, then where are their customers going to go? There's basically two alternatives: optus, which is oversubscribed and Telstra, which is overpriced. Don't bite the hand that feeds you. I do agree, however that vodafone's customer service is a bit scruffy, but that doesn't mean that you have to lash out and tell the whole of Australia that you had a bad experience with vodafone.

I hope this website gets shut down.

Typical Fricken Australians aye.... all you guys ever do is complain, why the &^%$ are you still on their network if you dont like anything that they do.
Year on year bloody people continue to find more an more to complain about get over yourselves and go elsewhere, who bloody wants you as customers!! Go suck on a Koala. IDIOTS!!

as of late there is no internet on my phone! i am paying for something i can't even use! vodafone you are a joke of a company.
very disappointing and unprofessional.

let's not even mention the lack of reception.

I missed the birth of my first baby because my sister was trying to call me telling me my wife was in labour, but the call never came through.

I've prepaid vodafone connection in u.p. east.I requested for the deactivation of disturbing commercial ads.Now i'm not getting the routine information on my balances after outgoing calls even .This has resulted in sudden ending of calls.The service nos. reply this service is'nt available on my no.

Unfortunitly the story is simmular in New Zealand. They advertise 3G service but have one 3G site in the middle of a city. They have been showen up by Telecoms new network and coverage. The new player 2 degrees is taking customers from them also. Although they wholesale Vodafone network capacity they are building more sites all the time. Go 2 degrees. Stick it to them. Looks like it a Vodafone South pacific policy. Sign people up but don't supplky any service or support until you have to.

I just terminated early my 24 month 3G mobile Broadband contract in New Zealand. The service is not that good here in New Zealand either. the 3G network never operates at peak performance and for $75 dollars a month its total rubbish. It doesn't matter whether you are on contract or on pre-paid you still pay a fortune for your phone calls at nearly 90 cents a minute. Up until recently Vodafone New Zealand was charging their customers $1 dollar to speak to a customer service representive at their Egypt call centre. Vodafone never again. terry - Auckland - NZ

I have the HK version of Vodaphone, 'Smartfone'. What a joke. The service flat out does not work in our office building where I need it most. My colleague who uses 3 loves it - we have the same phone and hers works fine. Vodaphone destroyed her credit in Australia and she knows them well. When I went to Australia, I begged them to get the roaming right, as I needed it for business. The roaming didn't work at all, and they have charged me a humungous amount for its use. Just got off the phone with them and they insist that I have to pay. Done with these clowns.

Contract:
You agree to pay Vodafone
Vodafone agrees to provide a service

Who broke the agreement first? Churn to Telstra, or.... whoever...

Just seen that Vodafone has just recieved the Worst Company award in the UK (http://www.bitterwallet.com/worst-company-in-britain-2010-its-vodafone) so it's not just Australia.

I set up my vodafone mobile for global raoming in early Dec as i was heading to New York for Christmas and New Year. On arrival in New York i attempted to contact the owner of the appartment to inform her i had arrived....not able to make this call was the text i received....i then attempted to call the driver again same message was sent. My baggaege had been misplaced and i was stuck at JFK airport with no means of making ANY CALLS. I have since attempted to contact vodafone unable to call them from my moblie i called from a pay phone in NYC only to wait over an hour and spend more than $50 in call costs......I had family attempt to call vodafone back in Ausralia and they to waited so long their mobiles went flat.....what a terrible start to what was meant to be a holiday of a lifetime....Vodafone will no longer be my mobile or internet provider when i return to Australia....after 8 years i am very disappointed....

My Company had about 30 mobiles with Vodafone... recently the reception quality deteriorated and became so bad that almost all my staff complained and consequently we moved many to Telstra.
We all actually LIKE Vodafone, their staff are helpful and friendly and their 013 service is excellent. Most other Telco staff actually seem to dislike customers.
However, the big issue with Vodafone is their abysmal network....obviously there seems a level of technical incompetence within the Company that causes them to lose customers and goodwill, and customers lose too, having to move to the expensive monster Telstra if they want reliable reception..

Having not been able to be call my local mechanic when I had to get my car towed on the weekend and having to take a day off work just to sort things out,forgivable, but now at this very second. Trying to get hold of someone/anyone just to activate my international roaming now that I'm out of the country (Australia {WA}), what is going on? You could say 9 mins 59 secs making it an overseas could be a reasonable juncture to end call? I rest my case. Thank you administrators for allowing us to channel our frustrations..somewhere.

I am an anonynmous employee of Vodafone. I currently work at a Vodafone store where i can say i genuinley feel our customers pain. I am backing this website 100% and glad to finally see that some serious action has been taken against my employer. As an employee at a store who tries to deliever the best service with every customer i encounter, i feel we are also treated poorly and given tools which can be proven at sometimes to be 'hopeless'. We as frontline staff are also directed to use the general cutomer care number 1300 650 410 which even staff wait 2hrs at times! There is another number we are able to use however it can also endure a painful wait for our customer from 20mins-1hr waits often only to be transffered back to our general customer care and most of the time 'getting nowhere' till the customer gives up and leaves the store, then an email is forwarded on, there is no simple/immediate resolution. It is extremely embarrassing and frustrating when you are an employee and one of those told to back your compamny by the company when you feel they are not even backing their employess with the right tools and expecting employess to deliver great customer service. We experience alot of frustration and anger from customer which i can totally empathise with. It can be very mentally challenging and many times have you in tears. As an employee agree with the customer but feel i have no tools, support, genuineness and most importantly trust from vodafone to deliver a great service eg. as a manager i have to call to get credits on accounts, call for repairs that have been misplaced, call for approval on pretty much any action which includes helping the customer. This includes network isses which i feel as an employee are not taken seriously by our care team. Vodafone need to get their act together, give employees and customers the power to resolve issue immedialey over the phone and store contact. IT IS AN OUTRAGE that i as an employee has to agree with Adam. Go Adam!!

I am an anonynmous employee of Vodafone. I currently work at a Vodafone store where i can say i genuinley feel our customers pain. I am backing this website 100% and glad to finally see that some serious action has been taken against my employer. As an employee at a store who tries to deliever the best service with every customer i encounter, i feel we are also treated poorly and given tools which can be proven at sometimes to be 'hopeless'. We as frontline staff are also directed to use the general cutomer care number 1300 650 410 which even staff wait 2hrs at times! There is another number we are able to use however it can also endure a painful wait for our customer from 20mins-1hr waits often only to be transffered back to our general customer care and most of the time 'getting nowhere' till the customer gives up and leaves the store, then an email is forwarded on, there is no simple/immediate resolution. It is extremely embarrassing and frustrating when you are an employee and one of those told to back your compamny by the company when you feel they are not even backing their employess with the right tools and expecting employess to deliver great customer service. We experience alot of frustration and anger from customer which i can totally empathise with. It can be very mentally challenging and many times have you in tears. As an employee agree with the customer but feel i have no tools, support, genuineness and most importantly trust from vodafone to deliver a great service eg. as a manager i have to call to get credits on accounts, call for repairs that have been misplaced, call for approval on pretty much any action which includes helping the customer. This includes network isses which i feel as an employee are not taken seriously by our care team. Vodafone need to get their act together, give employees and customers the power to resolve issue immedialey over the phone and store contact. IT IS AN OUTRAGE that i as an employee has to agree with Adam. Go Adam!!

Good old vodafone.... the tiger airways of telco industry

Yeah Voda is not perfect, however you get what you pay for. Everyone is just having a bitch for the sake of it. What is next on the list, windowsfail, holdenfail, iphonefail? If you dont like it, dont use it or go elsewhere!

Before flying into Brisbane from Auckland, on 7th November 2010, I had contacted Vodafone AU to find out what was needed for a new Prepay SIM to be activated quickly. I was told that if I purchased the SIM card plus a recharge this would be activated within 15 minutes. I arrived, bought a Prepay pack and a recharge pack, and was unable to activate it through the phone number provided by Vodafone. They told me to try web activation. Still nothing. They said wait 24 hours, still nothing. On 8th November Vodafone customer support informed me they were having a problem with their system and they would have to manually activate my SIM card. They said this would take 4 days to sort out.

I purchased the Vodafone AU prepay pack because I was in Australia for 4 days to be with a terminally-ill parent and needed to always be contactable. Despite having this information, Vodafone AU were unable to establish a connection for me. I left Australia with an unused, unactivated Prepay pack and unused recharge. Vodafone AU refused to refund these, despite telling me over the phone that they knew of these issues at the time they advised me activation would only take 15 minutes. They have not responded to my emailed complaints.

Vodafone have been charging me for a contract that ended in April 2010. When I FINALLY got through on their overseas number after 5 attempts and over an hour of waiting. I have written 3 times on their customer service contact email and they agreed to reimburse only the amount the call and the email, even though the email was to follow up why I hadn't been reimbursed. I still haven't been reimbursed and plan to contact WA Commerce Department consumer complaints to follow up formally.

..and I am still being billed by Vodafone!

Did anyone else see the ashes vodafone iPhone app promo on the cricket coverage yesterday whereby data speeds were GPRS, smooth vodafail.

Hey - what about getting a site going in NZ. We have the same problems here but it keeps getting swept under the carpet

I was a long standing Vodafail customer in NZ. About 3 years ago they changed their system and according to them 'I fell off it'. It took me 4 days, yes, FOUR DAYS of constant telephone attempts before I could speak with an operator. It seems they had two files for my account, which caused chaos, and cause me much stress and disruption as it was a business phone/contract. Eventually they agreed to pay me NZ$200 compensation. I took the money and vowed never ever to have anything to do with them ever again. I'm now in the UK and it seems that Vodafail have invested heavily not on their communication systems, but on designing ways to avoid taxes using off-shore bases. What a horrible horrible outfit so 'well done' to your guys for setting up this site.

I was a long standing Vodafail customer in NZ. About 3 years ago they changed their system and according to them 'I fell off it'. It took me 4 days, yes, FOUR DAYS of constant telephone attempts before I could speak with an operator. It seems they had two files for my account, which caused chaos, and cause me much stress and disruption as it was a business phone/contract. Eventually they agreed to pay me NZ$200 compensation. I took the money and vowed never ever to have anything to do with them ever again. I'm now in the UK and it seems that Vodafail have invested heavily not on their communication systems, but on designing ways to avoid taxes using off-shore bases. What a horrible horrible outfit so 'well done' to your guys for setting up this site.

I was using Vodafone for years for my mobile and when I got a laptop, I bought a donlge and signed up to Vodafone internet at the beginning of 2008. Now I was living in country WA and I knew it wasn't going to be perfect reception all the time but I was told that if my mobile received reception, then the internet would also. For the first year, it was satisfactory. It did cut out and was slightly slower but I was able to get my work done (I did some marketing consulting from a home office and was doing a Post-grad degree via e-learning). However, in the second year, it started cutting out completely and I rarely had reception, even on when I was in Perth, where the 3G network was supposed to be working. It was ridiculous. I tried calling to complain and get it sorted but was only offered a refund for one month. In the end, I only had a few months till my contract was up and chose to grin and bare the charge each month and instead went to a cafe with wifi twice a week for a few hours to get what I needed done. My contract ended and I did not renew and will never use Vodafone internet again.

Vodaphone customer service is just as useless in NZ, they sold me a mobile phone and the opera browser on it didn't work, despite downloading the program again it still didn't work, having downloaded a few things off their site onto my phone and showing it to the Representative at the shop, they told me to reset the phone, the result was that it deleted everything off my phone, and when I said it didn't work and I lost everything their reply was near enough "sorry we can't help you, we can send it to the factory and it will cost $50 to look at it", not sure what it's like in Aussie. But I have left the network and its high call and data rates, and have never looked back, nothing but money leaches. :D

I'm a vodafone iPhone 4 customer in New Zealand and I heard about this site by reading the Sydney Morning Herald. I'm amazed to discover my reception (drop out) and no service problems are so widely reported in Australia. Clearly the same problems are apparent here. How has Vodafone responded? They say I may have dirt on my SIM card!

I'm sick of seeing corporate entities using pyramids and the numbers 666 in their logo designs, there is clearly something occult going on there and they are using this to control the masses.

Vodaphone uses 6 6 6 in alot of it's advertising, and it's time people woke up to this subtle yet powerful brainwashing.

checkout you tube for the adverts and logos

Forget about the reception or call drops or for that matter nething. The customer service people of Vodafone even abuse u. I no longer live in sydney however Vodafone is a worldwide company so it seems to be obvious that they do teach their employees about basic ethics of being on a Phone with a customer. Fortunately i recorded the entire conversation while i was being abused and when i called back again to speak to a manager i was repeatedly disconnected. After several attempts i was finally able to talk to some1, and xpressed my concern to which i was promised a call bak by a manager, which still has'nt happened in the last 2weeks. Adding to my dismay they have now disconnected my Fone number which i have been using for the last 12years.

WoW, wat a company is Vodafone.

Hi,
May be this company is useless across the world.
I'm from India. Can we start logging our complaints from this part of the world too?
Regards,
Someone!

As I was not contactable, I did not get the opportunity to say goodbye to a family member who was on his death bed and who had later passed away, I missed out on accepting a top paying job and after all this, left to face a very angry and dissappointed family, still working in a job that pays me my fortnightly rent in wages and a network that still drops out on me during conversations.

Bahahah u people clearly have nothing better to do I have the same problem with my vodafone but sittin on a website dissing vodafone is goin to help u on what way

A New Zealander who works in WA and commutes home every couple of weeks for a week off. Had Vodafone in regional NZ. Coverage was very poor and data very intermittant. I had to call customer support a couple of times and was very unimpressed getting charged to call support! (they were not very helpful either)
I have since changed to 2 degrees in NZ. Vodafone is not in Newman where I work thankfully so I use Telstra NextG although they arent perfect either. There are so many users here and infrastructure hasnt kept up so data speed is crap.

My town is in a black spot. They say they'll fix it, they don't. 'Lara' should die and burn in hell - my best friend is named Lara and she is with vodaphone - she hates it. Die 'Lara', Die Black Spot, Die Vodaphone!

I'm an Aussie in the UK and must say that Vodafone are the worst for service and reception in the UK. I signed up for a mobile plan as they said they were the only ones that had reception in my area. how wrong could they be!!! They were the carrier that had the worst, I'm lucky to get one bar. They IMO are the worst telco all over the world!!!!!!!

I try to send txts when I have full bars & the txts won't leave outbox.
"sending Failed" I'm in Auckland NZ

Slightly different to other posts. I was recently an overseas visitor, purchased a 'pay as you go' SIM card to use when in Australia. Started using it and thought it was a good idea to top it up with more money ... as I do in my home country. Wrong decision! Vodaphone take any current funds on the SIM card (thank you very much)and all you get is the new amount of monies. Yes, they do state this in their T&C in very small print but when do overseas visitors spend time reading the 'small print'? How many new Australian based customers also get 'caught' this way the first time? And no sales person made any mention of this practice. I wonder how much extra monies Vodaphone make from this practice. Oh, and they do not bother to reply to my complaint.

Please oh please we are too busy to blog comments in support of our client - Vodafone Aus. Too many complaints, plus we can't write enough positive comments to refute your complaints. Think about how hard we are working for minimum pay!! No time to even watch the cricket - gosh.

Gday all with problems, how's your phone/broadband going today?

Hey Adam! Can't seem to reply to posts on here. Just so you know.

the coverage is shit but i knew that when signing up , my problem is with the customer service ... if i wanted to talk to an indian about my australian phone i would ask but as i have no choice i am uable to get questions answered.... i recently was overcharged for an account which took seven phone call to indians and three hours at the vodafone shop.... FOR FUCK SAKE employ some god damn aussies so some goddam aussies can answer our questons in plain simple english..

ITS NOT VODAFONES FAULT ITS TELSTRAS FAULT THEY OWN ALL THE COVRAGE LINES U RETART D'HEADS

I lived in South Yarra in Melbourne and the range was terrible. Every call dropped out after a few minutes. Imagine the amount of money they are making. When I moved to Paddington in Sydney a few months ago I was experiencing the same problem. I got better reception from overseas providers when I was trekking the Himalayas or canoeing along the Mekong Delta. I decided to change from Vodafone a few weeks ago and have noticed a MASSIVE improvement. But I wonder how many of my hard earned dollars did Vodafone take away from me....

i dont really know where to start, from there call center operators to there hopeless reception and data services, for over 3 months i have spent over 7 hours calling the call center- I HATE LARA SHE IS SO HOPELESS GET RID OF HERE !!! to get my data services fixed, I HAD NO DATE FOR A LONG TIME I HAD TO USE WIFI AT HOME AND THEY MADE ME TROUBLE SHOOT EVERY SINGLE WAY THEY CAN THINK OF THINKING IT WAS MY FONE BUT IT WASNT MY FONE, IN RESULT I LOST APPLICATIONS-
- first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is,
-4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed,

another problem occured while this was happening i wanted to cancell my insurance on my fone, i called up 1555 they said they cant cancell it only mobileme can so i called them up and said that they cant do anything that 1555 can only cancell it, so then i called up 1555 and they said they cant do it, i requested to speak to a team leader and he aid the same thing so i hanged up, i called the next day and said i would like to cancell my insurance and they person did it for my straight away. I SERIOUSLY DONT UNDERSTAND WHAT TRAINING THEY GET,IT IS REALLY FUSTRATING
seriously, i dont think its the company itself but its there overseas workers who really dont know anything, but yet again thats what companies deserve when they outsource their work to other countries, i really hope vodafone goes down, and the only reason they brought out the infinite plan is to gain more customers cause they know they are in the wrong and many people have left,

SO I SAY TO YOU ALL PEOPLE COMPLAINING JUST KEEP COMPLAIN AND REQUEST YOU WANT FREE ACCESS AND MAKE THE MOST OUT OF THEM WHILE YOU CAN AND MAKE SURE THE NOTE IT DOWN ON THEIR SYSTEM AND TAKE NOTES AND NAMES !!! CAUSE KNOWING THEM THEY WILL STUFF UP.
I REALLY REALLY REALLY HATE FOR WHAT THEY HAVE DONE TO ME AND EVERYONE ELSE

NONE OF THIS IS MADE UP IT IS REALLY TRUE FOR THOSE THINKING AS IF THEY WOULD DO THAT, TRUST ME AND TRY IT OUT YOURSELF IF U HAVE PATIENCE

signed with them after being told would have coverage in south east asai and hawaii by the time i travelled ...........................limited coverage ...
was told i could use my $1000 free calls business plan and do unlimited texts over seas.............not.......came home to $4000.00 bill
wait theres more, new i phone went on the blink after two months so took it back vodafail wanted $500 to get it rebooted.
told them it had full insurance they upsold me on the plan.
that was when my vodafail dealer told me no worrys then just go to the police station report it stolen get a report number we will get you a brand new one............hello why didnt i think of that genius,
commit fraud to save them the hassle..................not.

Anyone out there know an email address for Vodafone Corporate in Australia. Or its board of Directors?
Then we Can Paste all these posts to an email and send them.
If your Vf con-nection works, that is.

You seriously need to get a life people. Tell me one technology that is 100% perfect ??? I've had contracts with all major carriers and they've all have one fault with something. Cant believe your actually wasting your time creating such website. What next ? Floptus.com ?

The Vodafone network was so bad a few years ago so I switched to the best mobile network. I feel sorry for everyone that's still connected to Vodafone.

I'd like to thank vodafail.com as it's finally given Australians a voice against Vodafone. We need to more of this. Lets create xyx...fail.com sites for everything!

I have been with vodaphone for 12 months. i travel around australia for work. everywhere i go...QLD,NSW,VIC and WA have POOR or NO RECEPTION. Due to work i diverted my vodaphone to a telstra number as vodaphone had NO RECEPTION. RECEPTION is a service you pay for in a contract...!! I have now recived a $420 bill. WTF. I have now moved back to telstra....NO CHOICE and will pay for the privilage of reception! The Australian Telecommunications Network is a joke. VODAPHONE has let Australians down and so has the government liberial and labour. AUSTRALIA IS CALLING!!!! "VODAPHONE POWER TO YOU" I dont think so.....I cant even contact your service department and cant get help in store???

I am from India. Vodafone's network is terrible. I am just waiting for the Mobile number portability to be implemented so that I can switch to a better network and not change the number. I have experienced call drops, Zero network when relatives of mine could call from the same place using other service providers, errors in billing and the worst customer care service. I would not reccomend this service provider to anyone. Please AVOID.

over the last 2 years i've sufferred constant call drop outs with roaming in central bangkok. trying to run 2 businesses and poor reception aren't a winning combination. thank god for email and customers who are willing to call international numbers, otherwise i'd be broke.
bradman had a 99.99% run rate...but vodafone's drop out rate is matched.
yeah, i've sent countless emails to resolve issues, spoken with customer service operators (in egypt, phillipines, india, etc) at my expense at international rates, and had family ring on my behalf in australia and advocate on my behalf...and still the service is hopeless.
vodafone's email service always says they've resolved the problem, sending out "problem solved' emails, which causes further frustration.
their overseas call support always want to know "what the weather is like in australia" & that "they want to visit"...how would i know what the weather is in australia, i'm in bangkok making a complaint...and as for travel plans to australia, great...but don't use vodafone if you want to do the stop over in bangkok.

vodafone do my head in...i've been using this number for 10 years straight...so i'm boxed in with a high priced service that doesn't deliver...if the service delivered, i'd have no problem.

please feel free to contact me in regards to any further support or complaints to vodafone...this is the very short version of months of dealing with incompetance.

five-8clothing@hotmail.com

over the last 2 years i've sufferred constant call drop outs with roaming in central bangkok. trying to run 2 businesses and poor reception aren't a winning combination. thank god for email and customers who are willing to call international numbers, otherwise i'd be broke.
bradman had a 99.99% run rate...but vodafone's drop out rate is matched.
yeah, i've sent countless emails to resolve issues, spoken with customer service operators (in egypt, phillipines, india, etc) at my expense at international rates, and had family ring on my behalf in australia and advocate on my behalf...and still the service is hopeless.
vodafone's email service always says they've resolved the problem, sending out "problem solved' emails, which causes further frustration.
their overseas call support always want to know "what the weather is like in australia" & that "they want to visit"...how would i know what the weather is in australia, i'm in bangkok making a complaint...and as for travel plans to australia, great...but don't use vodafone if you want to do the stop over in bangkok.

vodafone do my head in...i've been using this number for 10 years straight...so i'm boxed in with a high priced service that doesn't deliver...if the service delivered, i'd have no problem.

please feel free to contact me in regards to any further support or complaints to vodafone...this is the very short version of months of dealing with incompetance.

five-8clothing@hotmail.com