I don't have problems with phone calls or SMS. But I cannot use internet data ANYWHERE in the middle of metropolitan Brisbane! What is the point of having a 3g connection...

I like to login to the Vodafone webpage and view my bills etc. I hate it when the survey popup appears and even if I cancel it I can't get into my account details. Try as I might the survey popup keeps coming back no matter how many times I cancel it. The only way I can get further is to either complete the survey or close all windows and try again several times until the survey window does not come back

Most of the time I cant get any signal in Brisbane metro area

I have been with vodafone now for a year. When I signed up they guaranteed I would have coverage where I would be using my phone. Not only do I rarely have coverage in my own home, have to go and stand outside for 10min trying to get 1 bar of edge! But when I am in the CBD in Townsville with 5 bars of 3G I am still unable to load a single webpage or use google maps on my iphone. I am sick of it and want out!

I have little coverage in suburb 4011. Then again it was no better with Telstra. You would think it would be good at 6.5 Km from the CBD but it isn't. Sometimes calls drop out but I guess that is because of the poor reception and it was no different with Telstra. I have 1 Gb of data/month in my plan. It is impossible to get to 1 Gb because the data rate is SO slow. At least I will never be charged for excess data so it is not all bad.

I want to complain about this on facebook, but I can't because I can't get service.
Why don't they just admit they are only a marketing company and have nothing to do with phones. Must be quite embarrassing for them to have anything to do with phoning in their name. It drops out in the middle of a CBD. WTF.

I use Vodafone. I never get service. I can't even call a 1300 number for company. I hate them and everything about them, and I would like to walk into a store so I can defecate on their floor.

i have been with vodafone for close to 8 years. it wasnt until last august (2010) that i started to have problems.

i recieved a new phone through an insurance claim. the phone arrived after waiting 8 weeks for it, not only did vodafone not offer me a loan fone they also continued to charge me my monthly bill after stipluating that because i was not able to use the phone i would not be charged. when i did finally recieve my new phone within 6 weeks the phone had to be repaired, then 3 weeks later repaired again, when i asked to see what was been done to repair my phone i was told "upgraded the software", something i do each month myself at home. finally at xmas my phone needed to be repaired for the 3rd time. instead of vodafone following their guidelines of replacing any phone that requires repairs more then 3 times or more then 2 repairs required within a 3 month period my phone was sent away again....no phone for 4 weeks, no loan phone offered, buils kept comming. then the day after i recieved my phone back condensation formed in the screen, i took it back to ask what it was and why i didnt just recieve a new phone i was told that all of the repairs were now classed as my fault for causeing them and that i would have to do another insurance claim or buy a new phone outright, even when i should have had the phone replaced over a month ago. i am once again without a phone.....but will still continue to be billed

as for LARA....billing enquiry doesnt sound like account update....

for nearly a year i have been trying to change my last name on my account yet in store and online and on the phone cant do it....hmmm...maybe because im not the person on my bill anymore i shouldnt have to pay for it???

Broadband coverage....MY ASS u have broad band coverage, my mobile broadband dies within 5 mins of been conected, then as soon as the slightest bit of cloud forms in the sky i loose all 3G netwrok and am back to gprs...which is slower then dial up....does anyone know how slow that is anymore...it means i wait 5 mins for one page to load and then as soon as it does i loose the connection...vodafones excuse..."ur situated in a delicate area that requires clear skies for the connection to be made" or and i love this one "the tower is been repaired...estimated time of repair...unkown". yet the bill continues to come and my service continues to be shit

call vodafone..lara get fucked im pressing 1...account information....transfering you now...
"hi you are speeking with Rakeesh, how may i help you?" hi i would like to talk to someone about my contract please. "certainly let me transfer you to the appropriate area"....BEEP BEEP BEEP BEEP...bitch hang up on me
call back "hi your call is important to us so jus hang on and someone will be with you right away...ur estimated wait time is 38 to 45 minutes" ARE U FUCKIN SERIOUS????? I WAS JUS TALKING TO SOMEONE!

vodafone used to be a respected and well conected tellecommunications service, now its is worse then telstra..and trust me thats saying something. i need to get out of my contract and jus chill on prepaid for a while, but with no phone, a company that will try and screw you out of every single cent you have and doesnt want to listen to you, i dont see that happening anytime soon.

internet speeds less than I could get on dial up in 1991.
Vodafone is a sick joke

No reception at home.... (Live in St Lucia 4km from the CBD of Brisbane) 800 m from University of Queensland...

1 bar reception at work... (Brisbane CBD)

1 bar recption on the way to work.... (Corronation Drive)

No reception at all out of town... (I often drive to toowoomba)

Very long wait times for service...

Got given the worlds longest run around to solve any problems... try a new sim... try a different phone... oh we will need a technician to investigate...

1 month later they call me and say... oh gee you were right there is no reception.... too bad...

sorry vodofone... your gone!

To the many other frustrated and fed up customers of Vodafone,

I would like to share my story in the event that it helps the cause.

Background: A Vodafone customer of 12 years, I was a bit dissapointed to encounter problems with my service having only moved from one major city to another (Sydney to Cairns). I cannot get any reception at all where I am now in Cairns (Kewarra Beach).

No Option: After letting it go a few months to see if it improved, with not even an iota of improvement, I decided I would finally call to enquire and possibly cancel the account if it could not be fixed. I clearly had no choice.

The Run Around: So I called Vodafone today. Went rhough several differnet voice prompts and still didn;t get to where I wanted. Finally, after being on hold forever I got through. The guy I spoke to (who I could barely understand of course!) told me that he would transfer me to "Connection Services" and if they said there was an issue and that there was no immediate action to rectify the problem then I would be waived the exit fee of $300 on my contract. He then transferred me to a lady in that section (again who I could barely understand!) who asked me some questions and did some checking.

The problem: Finally this lady came back to me and said yes it is an area that cannot acces any of the broadband services and it is a low GSM area. She then insisted she needed to transfer me to someone else.

The Pain: I advised this new guy that I was disappointed that after 12 years of Vodafone as a customer I unfortunately had no option but to cancel my account. He then advised me that I did indeed need to pay the cancellation fee. I protested, naturally, and explained what I had been told by the other departments and asked why I would pay an exit fee if I cannot use the phone?

The Pathetic Attempt to Justify: He said that on his little computer it said my area did not allow access to broadband services but I should still be able to make calls therefore the phone can be used. I told him that this was not the case, the phone did not get reception and I was unable to use it hence I would expect that Vodafone would waive the fee. The conversation then got more intense as he tried to tell me that because I ahd moved to an area where they had bad service that Vodafone could not help me. I asked how this was my fault? He said they cover 94% of the population and that there are just some areas they dont cover that well. I told him that Cairns was a major city and I would expect this response if I was living on the tip of Cape York! Again I asked how it is my fault that Vodafone cannot provied me service? He then went on to say that because I changed adresses that this was the problem and that all services are checked upon time of sign up to new contracts. He said they had only changed my new address with the first call I placed today. I told him that the local Vodafone Shop where I signed up for the new contract took my new details and updated it in the system. At no time did they inform me that I was in an area that had limited reception. No fault of mine that the change of address did not reach your records at Head Office; they certainly changed them in front of me and issued me with the paerwork.

The Audacity: He told me there was nothing they could do. It is not there fault that I am in a no coverage area. He said the best he could do was reduce the monthly fee. I was outraged, naturally, and asked why I would continue to pay for a phone I could not use? We then continued to go round and round in circles arguing and him trying to justify why it was not their fault. He then said the best he could do was half the exit fee to $150. By then there was just no way I was giving in so I told him this was ridiculous and I wanted to speak with a manager or their legal team. He said no and they would tell me the same thing he is telling me. I was further outraged. I said I would take the matter to the ombudsman and he said that is my choice.

The verdict: There is no way I am paying a fee. I only wish I could take them to court as this is the most ridiculous treatment I have ever recieed as a consumer. That's what 12 years of loyalty gets you does it!!! If I had known this was the way I would be treated i would've jumped ship years ago.

Thanks for giving me the chance to rant and vent!!! I only hope something comes of this and Vodafone is taught a lesson in customer service and consumer rights.

Kind regards,

James

I've had the worst service this week. Social app's on my iPhone such as Facebook/Twitter/MSN are taking several minutes to load/refresh, or the request times out altogether. I can't even post a freakin' tweet without having to switch my phone off and on again!

Signal has been poor and sometimes this week I've had no signal at all. I haven't been able to make calls from my phone all day! I work in SURFERS PARADISE and live in Varsity Lakes on the Gold Coast! 3G Network is supposed to be strong here!

no internet for 7 weeks all calls are short or not at all

This is not another horror story. I have just read through a lot of the complaints on here against vodafail & if you were not involved with that company you wouldn't believe it. We all seem to be poor innocent victims of this corrupt organisation. The complaints against Vodafone are surely reaching the ACCC. How much longer will they be allowed to con the public with their TV & newspaper mass advertising of products they do not supply whilst signing people up to virtually legally unbreakable contracts & ripping them off without any reasonable way to complain?

One positive thing that can be said about Vfone today is there have been no call drop-outs. In fact there has been no mobile/internet connection all day long. Just perfect when you are in the middle of a house purchase and need to talk to agents, lawyers, building inspectors ..... are we going to get a rebate or do they just bill us the entire amount for a service they can't deliver? Some would call that theft.

I posted a few days ago, about how Vodafone had agreed to allow me out of my contract with no fees, and I was waiting on their letter which they said would include further details. But after over a week and still not receiving their letter, I decided to call them and ask what the problem was.

As I expected, 35 minutes on the phone, no solution.
Here's the problem, the lady said that it was actually the TIO who was sending me the cancellation letter. Is this true? or is the letter being sent directly from Vodafone?
I was suspicious, because if it really was the TIO sending the letter, then why would Vodafone send me a text message stating a letter was to follow with further details?

After 35 minutes on the phone, the woman said she had left my contact details with the TIO, and they should contact me within two days. Anyone been through this?? is it Vodafones responsibility? or the TIO?

Just moved to a new provider!! Very very happy ! Vodafone were good till about 8 months ago when calls were dropped more regularly and txts sometimes took days to be recieved, Soooo happy now that my contract is finished and I don't have to put another dollar into the vodafone network WOOOOOOOOO

I have posted lengthy notes on here previously, the last one telling the long boring story of Vodafailure going on over the last month but I seriously thought I was rid of them when they agreed to cancel my account because they could not provide satisfactory wireless Internet service.

Today I received an email invoice again for this month (in advance) for my CANCELED service.

No ringing Lara this time, no discussions with our Commonwealth cousins, just straight to the TIO online complaints page. I hope I add to the numbers of complaints that bring down this revolting excuse for a telco.

Continuous dropped calls, generally poor reception, next to no data access

Everytime I try to go on the internet on my phone, vodafone takes upto 10 minutes to connect to the internet or go on facebook using my new iphone 4. When I use my own wifi at my office the speed is amazing. Vodafone been with them for ages now ready to leave.

Dear Vodafail posters,

As a very recent ex-employee of Vodafone, I want to share my disgust with what has been created here.

RANT 1.

I totally understand people need a place to vent frustration. Heck, why not create a "customer-fail" website for Voda employees to vent about how John Doe bought a new phone and then moved to woop woop and now wants his money back. Or how Jane Doe bought the latest greatest gadget and wont let anyone show her how to use it, instead she demands a full refund and compensation for her "dramas". Both John and Jane will come into the store, rip shreds off whichever 17 year old girl they can find, demand to speak to the manager, who, in all of their power, can only do their best and refer them to higher power (customer care have the highest power). This then turns into a tirade of abuse as they REFUSE to take responsibility for their own problem and would rather post on a website, abuse innocent staff, and embarrass themselves with their own stupidity. If you are signing a contract, DO THE RESEARCH. Its pretty obvious their reception sucks, so DONT SIGN A CONTRACT. You have opportunity at every point to ask questions and get all the facts BEFORE signing, and once you DO sign its YOUR problem if you didnt do the research. I think you'll find most employees are fairly honest about reception in problem areas (much to HQ's disapproval).

RANT 2.

John and Jane Doe "cant" wait on hold for 30min. They're happy to wait 1hr at a restaurant on friday night, but to be made to wait on hold for a company with almost 2 million customers is apparently downright disgusting. Have you tried calling Telstra or Optus lately? Use the call back feature. Try resolving the problem YOURSELF. Have you tried turning it off and on? (this sounds stupid, but reconnecting to the network fixes 9/10 problems and is the first thing tech support will ask you to do, the second thing is a factory reset) If neither option will fix it, you dont have reception! How is complaining or abusing staff going to fix the issue? Still, they will clog the phone lines waiting on hold just to ask questions like is my bill due? How much data have i used? How long is left on my contract? Do you have iphone 4?

RANT 3

YES, THE CALL CENTRE IS IN INDIA. These are people too, and during my stint at Vodafone, I made friends with some of these people. Calling them pappadums, currymunchers, ragheads, curries, bombay bimbos, ching chongs (they're not even chinese...), and every usual australian slang insult is not only unnecessary and non-productive, but DOWNRIGHT DISGUSTING BEHAVIOUR. YOU SHOULD BE ASHAMED OF YOURSELVES. They are trying to do their job as well as they can with as much power as they have been given. Do you really think they WANT to come to work every day just to rip you off, just to "steal" from you, just to be "greedy", and to cop such a massive amount of abuse each and every single day. You can see why the call centre is not in Australia. Noone here would take that crap for 2 seconds. GROW UP. What happened to decent behaviour and treating everyone fairly. This is Australia, we are not a backward racist nation.

RANT 3.

Retail staff are always young. 3 reasons... Firstly, you can thank Labour and unions for pushing award wages so high that it is too expensive to hire older people. Secondly, if Vodafone hired more experienced staff, they would have to pay more and charge you more. Hello Telstra. Thirdly, noone in their right mind would apply for a job at Vodafone just to come to work everyday and cop abuse from idiots who cant handle a problem sensibly. Give these staff a break. There is minimal training, and definitely not enough staff to cope with the amount of outright ABUSE they cop every day. Honestly, the sheer amount of abuse employees have to withstand regularly and i mean REGULARLY reduces staff to tears, people have to leave and go home because they are emotionally scarred, people have been physically threatened (myself included), sworn at, belittled, defamed, insulted, dragged through the dirt in front of other customers and colleagues. THESE ARE REAL PEOPLE WITH REAL EMOTIONS. Do you honestly think we WANT to NOT be able to help you? It has ruins relationships, lives, dignity, self esteem, people come out of it with temper or depression. Would you walk in to a car showroom and abuse the salesman because you didn't put oil in your car and it broke down? Give them a break i can guarantee they are ALL trying their DAMNED HARDEST to HELP YOU.

RANT 4.

Dont buy a phone if you cant use it. Dont buy the latest gadget if you have fat thumbs, or one arm, or are 90 years old and dont know how to turn it on (sorry if you are 80 and techno literate, i apologize, but the majority arent). Yes this sounds judgemental, but you need to be real. You dont buy a bicycle if you have no legs. Every phone has a working demo in every store. TRY BEFORE YOU BUY. You cant take it back. You cant take a car back because you dont know how to drive can you???

RANT 5.

We wont access our system when you call us on the phone. We wont access your details without your password. We wont cancel your friends sisters mothers account simply because she said you could. When you sign the contract, the salesman signs a section on behalf of Vodafone stating that we will do whatever we can to protect your privacy. This includes putting a password on your account. If you dont have your password or adequate ID to prove your identity, TOO BAD. Its not the staff members fault you forgot your password and cant prove who you are. You cant withdraw cash or hire a DVD either without these things so why should phone accounts be any different?

RANT 6.

Staff at stores have low-level access to customers accounts. They cant see credit card details, they cant bring up an invoice you forgot to keep for warranty from 18 months ago, they cant play god and ruin your life simply because they can see your phone account. They have policies to follow and this is to protect your privacy and also to protect you from staff who dont know what they are doing. Each department of Vodafone is trained different to handle different enquiries, noone is trained in all enquiries. This means that sometimes you cant get an answer from the young girl at the store. You have to call up. Please dont abuse her, because if she could help, she would. She is not trying to ruin your day, and instead is frustrated because she cant help you.

RANT 7.

Why should telco's be different to every other industry. Everyone assumes they should get more value out of every dollar with a telco. If i buy a toaster and it breaks i take it back and get it fixed. I dont demand a "loan toaster" while its gone, and if it takes a few weeks because the repair centre is located 3000km away I sigh and thank them for acting speedily and I await its return. If it breaks after the warranty finishes, I go and buy a new toaster. If I get 6 months down the track and realise its not the toaster I wanted I punch myself for being stupid and not doing more research before I started.

How come when its a phone everything changes? Warranty means nothing to customers. If its broken it should be fixed for free on the spot. GET REAL. There are billions of the phones in the world, and cramming a GPS, phone, music player and organiser in one cheap, mass produced device means that some will break. Thats what warranties are for. They take time to fix, and they ALWAYS will fix a warranty issue. If you crack the screen or drop it in the toilet IT IS NOT A WARRANTY ISSUE IT IS YOUR FAULT. If you decide you wanted a white one instead of black... sorry. You had your chance to decide. Can you take your car back to the dealer and swap it for the white one? If you crash it, can you demand a new one for free?

RANT 8.

Reception sucks. This is well known. So well known in fact that I wonder why you signed up with Vodafone in the first place? Now who's fault was that....

RANT 9.

Do you honestly want to get out of your contract?

Do you still think after reading this post that you have a good case and deserve to be treated more specially then someone more honest and decent then you? simply because you abused the staff more? Read on...

There is one way to do it, call Customer Care. NOONE ELSE HAS THE AUTHORITY TO DO THIS. Noone and i repeat NOONE in the store can cancel a contract on your behalf. Trust me I've tried.

There is one department in the whole company that has authority. They are called the "Win-back team" (or "Cancellation department" for laymen). To get to this department, call Customer Care and say "cancel contract". It is that easy. If you have a good reason, they will cancel it. If you dont, they wont. Dont argue with them. They are having a bad day too now that they've talked to you and heard about how you hate their guts and want them to die.

The next simple step is contact the TIO. You HAVE to contact Vodafone first before you can proceed with a complaint to the Ombudsman. Once it reaches this level, if you have a solid case, you will win. If you dont, you wont.

IT IS THAT EASY.

Why does it have to resolve to websites like this appearing? People refuse to take responsibility for their own problems. They come in and make demands like "this is YOUR problem, YOU fix it" or "I want out of my contract before I leave and I wont pay another cent because I refuse to contact Customer Care" or "I refuse to troubleshoot because I read in some forum that this phone is dodgy"

Take the appropriate steps, and CALM DOWN! If you have a real reason for getting out of your contract, they wont charge you any more money, so if it happens today, tomorrow or next week, what difference does it make?

CONCLUSION

Ok, i went a bit off topic a few times, and forgot alot of what I wanted to say, but the point is... grow up. Stop abusing innocent people. Stop whining because you forgot your ID and we should still be able to sign you up for a 2 year contract with just a bank card. Noone has all the answers, you have to find them yourself. Take responsibility for your own problems. Noone is here to wipe your bums, especially for a $20/hr wage.

If anything I have said here you feel to be untrue, please... feel free to comment.

Sincerely,


P.S. Thankyou to all those patient customers, the ones who understand that its not our fault. The ones that give us a chance to fix their problems. The ones who pay their bills on time every month. The ones that look for help, not for answers. You were a pleasure to serve and sometimes the only reason I went to work each day.

i just rang 1555 and get told the call centre is closed(8am-8pm) but i rang at 7:07pm brisbane time
i am sick and tired of this bullshit
i have been a customer for 10+ years so has my family
we are looking in to different carriers to deal with since i have 2 phones with one bar signal

lousy coverage, broadband drop out / disconnected every 5 minutes, no network, network error everytime re-connect, all in complete package.. congrats you just being the lousiest network in Australia.. keep going..

I was speaking with my future employer on the phone, they were offering me a position at their company, the calls just kept dropping out and they couldn't hear me, they thought I was playing around and thought I didn't have interest and I almost lost my job with them, career gone down the drain. I would never trust Vodafone on such an important thing ever again. Immagine it was life threatening...

Personal details removed

7th Feb, 2011

To: Vodaphone Device Return

Bright Point Australia

Warehouse B

1 Garden Road

Melrose, NSW 2085.


Like many other people whose Vodaphone hand held devices have been causing them considerable inconvenience, I finally lost patience and decided to ditch your service and look for something a bit more reliable. So I went to a Vodaphone store at a Brisbane shopping centre and asked if I could pay my account and hand in the hand set.



The person there, while being very helpful, said they couldn't accept the device but all I had to do was ring 1300 650 410 and request that a satchel be sent to my house. I could then simply drop the device into the satchel, and then into the post box.


I rang the number and, after getting the usual run a round from that brainless bimbo answering machine, was switched thru to India where I spent the next hour or so trying to find out how to get the satchel. They were extremely reluctant to give out this sensitive information and several times during the long rambling discussion, I was asked who had given me the phone number and the information on how to request a satchel. I got the faint impression that, if they found out who it was, then that persons future career prospects at Vodaphone may not be too rosey.


The fellow at the other end of the line then attempted to steer me thru a complicated series of steps that may solve the problems I was having. But all to no avail. Eventually he conceded defeat and said he'd transfer me to Technical Support. However, during his attempt to do this, we got cut off.


After a suitable period of time had elapsed, I called the number again and after another skirmish with the bimbo talking robot, was switched thru to India where I asked the fellow on the other end if Vodaphone actually had a postal address in Australia.


Why do you want to know? he asked, rather pompously and suspiciously.


At this point I was becoming rather dangerously close to losing my temper and told him, in no un certain terms, that I wanted the address so I could send them a letter and it was none of his business anyway, as it was simply his job to be of service to his employers customers. This had the desired effect and he suddenly blurted out the address.

So, please find enclosed the mobile phone. Also could you email my last months account to me so I can pay it and that will be the end of our association. I'll send a copy of this letter to you by email if I can find an email address to send it to. I daren't risk another one hour chat on the phone with someone in India so I'll probably hopefully get it off your web site.

(Personal details removed)

mobile network frequently dropping out for mobile internet

AS IAM ONE OF THE VICTIMS OF VODAFONE. I WOULD SUGGEST WE WILL PRINT A TSHIRT WITH A SLOGAN,SOMETHING"NEVER TO VODAFONE AGAIN"OR ANY SLOGAN TO SHAME THIS RIP OFF COMPANY..

1)I ENTERED INTO CONTRACT WITH VODAFONE ONH DEC 30,2010. THEN ON JAN 11, 2011 I RECEIVE A FIRST BILL. 30-12-2010 to 31-12-2010.MEANING.I HAVE BEEN BILLED FOR ONE MONTH ON MY ONE DAY OF USE.
2)ON MY SECOND MONTH BILL, I FOUND OUT THAT THEIR INTERNATIONAL CALL IS AROUND $2.00/MINUTE.WHICH IS TWICE THE PRICE WHEN I WAS WITH 3.
I REGRET SWITCHING FROM THREE TO VODAFONE.

I know we have had severe weather where i live, but i have not had service for 5 days now! no one can get hold of me such as family or friends and i cannot contact anyone! i am paying for a phone i cannot use! this is absolutely ridiculous!

I have gone through 4 blackberrys, due to faulty phone, and am sick of having to leave them in for a month to be fixed... want out of vodafone

Poor reception all the time. Often my phone has no service in the middle of the gold coast. Unacceptable

Sick and tired of the drop out rate of my calls in my own home. The signal strength in my area has been getting steadily worse since moving into my present home 5 years ago. How can I get dodgy (at best) reception in one part of my home, walk 3 metres and get no reception at all? NOT GOOD ENOUGH VODAFONE!!!! All I get is a poor excuse that the style of building I live in affects signal strength - WHAT A LOAD OF BOLLOCKS!!!! I had excellent reception here in previous years and it has been getting steadily worse. Can't wait for my plan to end so I can go to a more reliable network.

I find it extremely funny that vodafone sales rep picks up ur phone within 10 seconds if its about sales
If u call 1300650410 or 1555 they put u on hold for hourssss

I've posted my problems here a few times.

On the 28th of January, Vodafone agreed to cancel my contract with not fees. Their text message was very vague. It only stated I should be getting a letter in the mail with further details as to what I had to do.

Seriously, how long does this take?? Are they delivering the letter via pigeons?
I still have not received any such letter, but I HAVE received my latest bill from vodafone (which funny enough, they have overcharged me by a good 80+ dollars).

I would call them, but the last thing I want is to be on the phone for HOURS again, with no solution. Has anybody been through this aswell?

How long did it take to receive your letter?

My iphone 4 I ordered 3 months ago, has still not arrived after numerous phone calls,being put through to various teams becuase of the lack of communication and not writting things in the "notes" section, orders being "failed" and staff saying they will get back to me and never do.

After a week holiday overseas in thailand I returned to find a $2000 mobile phone bill. This was from browsing the internet on my iphone for about 1 hour / sending 1 email and 2 text messages (NOTE THIS IS ALMOST NO USAGE WHATSOEVER).
Prior to this I received no information stating the GROSSLY EXORBITANT costs involved in using my vodafone/3 service in this country. I fortunately can pay these costs but for many this would bankrupt some people. This is a gross misuse of power - I have been with vodafone/3 for over 5 years and this is the second serious gross violation of my rights as a consumer, the other involved their misadvertised and hopeless internet key. I will be cancelling my contract as soon as possible and NEVER USING ANY OF THEIR SERVICES EVER AGAIN. My friends have had similiar VODAFAILS and plan on leaving also - COMPANIES LIKE VODAPHONE DO NOT DESERVE OUR MONEY/BUSINESS

I initially purchased a internet key for my laptop. It looked great, speeds sounded good etc etc But after receiving this useless piece of junk it did not work as advertised. It can not even handle messenger video chat. Internet is slower then I have ever seen - mostly like a 28 kb modem despite the fact I live only 1 km from the brisbane central business district.
After contacting vodafone/3 I was unable to cancel the contract despite the fact it did not work as it was meant to work. All I could do was throw it in the bin. Despite this the only resolution I got was minimum monthly spend amount that I am required to pay for 12 months - of which I am still paying off. VODAFONE = VODAFAIL ---> DO NOT USE UNDER ANY CIRCUMSTANCES

I was assured by a sales person that I would have coverage in the new town I was moving to. Guess what? There is no Vodafone coverage in Clermont QLD!! So what do I do with my $69.95 a month iphone plan??? Vodafone will not help me saying " You moved town it's your problem, pay out your contract and go with Telstra" Thanks a lot Vodafone you suck!!!!

we have an usb broadband service through voodafone, our reception is terrible almost all of the time. We had the same problem with 3 so were offered a transfer to vodafone at no cost, and guaranteed better service. Since being with vodafone it has been worse, and we have called many time.. being on hold for up to 30 minutes each time. We have requested a sharing dock, as we were assured this would solve our reception issue. This was agreed to by vodafone 2 months ago, we have called up to 4 times since to find out where the dock was, every time there had been an error and the dock was not properly ordered. So we are still waiting. Each time we call.. we are wiping out the prepaid credit that we would usually use up in a month! We have had enough and just want out of this contract with vodafone.

A so-called overdue bill of $80.63 when i didn't get the first bill. Usually send it via sms for small amounts per month (i don't use this particular phone that much) and so put myself in credit of $40.00. The ocassional sms here and there over a few years and then bam...you're overdue! No sms like the past.

I was told because i didn't change my address when the bill was sent that that was the reason why i didn't receive it. My mail at that stage was being redirected by Australia Post!!! And, in that time had tried to change my address details at one of their shops, yet they have limited staff to suit the demands of the customer so the line was long and wasn't moving in a hurry. And when i tried to contact them by phone i waited for over 30 mins in my otherwise precious time and couldn't hold on any longer...my baby was hungry!!!

In essence, I paid them $95.00 so I am in credit slightly. All i know is that you do not treat a valued customer who pays her bills on time in the demeanor that they did...and I can assure you that the credit for that phone will not be utilised because i will be taking my business else where and when my contract runs out for my iphone they can stick that service where the sun doesn't shine.

Not happy Jan

Like everyone else my bill has been over my cap because I have to make more calls because off bad reception. Trying to talk to clients and your mobil just drops out then it cost me more money to call back, not offering the service that I am paying and NOT being able to use my mobil whenever I want to, very frustrating.............and having to ring back due to poor reception.....

Been double charged for top up that was put through twice on my bank card (but only once the amount of time credits allocated - strange how it's never the other way round?). Tried to call them to rectify more than a week ago. Had a rude guy on the line whom I couldn't understand, and after a 25 minute painful process where he clearly kept reminding me the mistake must certainly be my fault, my issue could not be resolved as "the line dropped". Tried again today after I got over my lack of will to call them... and waited 55.57 min with the little music on speakerphone cause "they are flat out..." (...should I now care that there isn't enough staff at busiest times???). At 55.58, they just cut me out... must have an automatic trigger to ensure ridiculously long waiting times are not recorded.

Ok just posted b4, then finally got through to vodafone..this is how it went
Hello this is Keten, please what is your number...etc (time 6.04pm) after being on hold and asking to be called back (17minutes later)asked what is your problem, no network since 5.30 yesterday..neither has my son, who has a phone for safety walking from his school to my work..and im really angry.As this has happen more than is acceptable..What is my mobile number...where do i live Goldcoast, where, Goldcoast, can't find it, ok try Surfers Paradise, wait...what is suburb..told him...what is street...told him (time 6.12pm) still trying to find place...waiting waiting, comes back and says don't know why you have no network...on hold again...comes back says take battery out of phone wait 1 minute...turn back on...do this and finally coverage back...I ask why did this happen again...VodaFone has been updating and refreshing their network, and it freezes, so this what happens. (sorry about that)...
Well then I would like a credit for being witout service for 24hrs,yet I will still get charged. Ok can give me a credit to my account for $10. right I have that....um problem trying to do that put on hold(6.23pm) wait 6.28pm um having problem crediting your account...put on hold...comes back (6.35) ok have credit account, ok well my sons phone is doing what mine is no coverage etc...take battery out...do the whole thing...I get it going, right I would like to be credited for his account please...yes i have done this. no you dont have his number...i havent told you...yes I gave you credit $10, $5 for each account but put on my account...NO thats not what i wanted...$10 on mine and $10 on his. NO CHANCE!!!! and so i said well will this happen again...apparently so but was told..i know what to do NOW!!! MMMM gotta love vodafone SERVICE. Oh and apparently I was on hold so long 'cos his computer froze trying to credit my account!!!!!

After only being on a contract for less than 5 months, my phone suddenly have problems charging. As I am paying for insurance as well I expected a better solution to this. Instead I was told that it would take about a week to get my phone fixed and that they would give me a loan phone. the loan phone they wanted to give me is nothing compared to my phone, very ordinary (might as well get a cheapie phone). The reason I went on a contract in the first place was to get the extras with the phone ie internet, maps and such. They should either give me a similar loan phone or give me a new phone all together. It's not fair and wrong to charge people for services that they are not getting. Get your act together Vodafone. A warranty is a warranty. If the product you are selling is broken you should replace it right away or give better service to get it fixed. Instead I have to go to two Vodafone stores who are of no help. Shame on you Vodafone.

Hi I am on the GoldCoast (Carrara 4211) and i have had no coverage for the last 24 hours and neither has my children whom are also on Vodafone!!!! I am in credit for my bill and so are my children...I pay for a service I dont get, I get "NOt registered on network"???? when I try making a call and have not received calls or messages!!! so what does not registered mean, what does that mean!!!! Was on the network up until last night as was my son!!! whom has to walk to my work after school and relies on the phone for security and safety. EXTREMELY UNHAPPY. at continual outage I put up with YET get charged regardless.

Vodafone is horrible in the goldcoast.
$45 mobile plan promises 1gb internet per month if you can get online !
Dropped 3g internet everytime I use it !!!
Connection unreliable and flaky.

Having been with a rival network for years, I was lured to Vodafone with a great deal. First couple of weeks, phone was fine, and for past three months or so I cannot make one phone call without it dropping out, browser and sending emails only works when it wants to, texts work when they want to. Unfair when we are all having to fork out our hard working money, let's hope no-one has to use their phone in an emergency.

I migrated from 3 because I did not get 3G reception at home - migraration from 3 to vodafone was free and the 3 upgrade rep said I will have 'excellent reception' in the area (I live just 2km from Brisbane CBD) well guess she did not know her company's mess that well, because as of today I am using vodafone and I am still not getting 3G signal at home.. (i get disconnected every 10 min or so - at least edge mode works better tho) live in Highgate Hill (4101)

Last night all data was down on my entire journey home from work - from 5pm in the city, to 6:30pm at Logan. So it wasn't just one area, but multiple over a long period of time. It was then down again 8pm-8:30pm in Tingalpa.

Thanks Vodafone. So over it and want out!

Have more than one connection on my account. Had a password to gain entry to my section of the account. Now they require a PIN. Don't remember the PIN (from 10 yrs back - I have difficulty remembering from 5 mins ago!) Called support. Was told that it was due to the outage today. However, this situation has been ongoing for 2 months! Then was told to call 121 to get my account balance! So even that info was not right. The 1521 service is not available today which I can understand but wonder how long they will use the excuse of the cyclone effects! So frustrated. I don't have the option of cancelling my account, as I have overseas banking links on that number.

i have had ongoing signal / network issues for the past 7 months, issues include.
Loss of signal / No Signal
No 3G reception
Dead air on calls
having to make many attempts to make a call
Not receiving SMS messages til hours / days after they are sent (there were 2 separate issues where messages were received 3 days after they were sent)
Data issues
Web pages failing to load
(Can only use data / Web on WIFI at home)

i called Vodafone this evening, waited on hold for 56 minutes (after getting through all the prompts)
after this time the call then cut out, i called back straight away followed the same prompts only to be told the department i was trying to contact was now closed.

I have been a vodafone customer for a long time here in queensland and in new Zealand and my bills are huge every month - my reception in the last month has been in and out like a yoyo.When i need my fone the most it is unreliable ... im in a 24month contract and i want out!!

On top of my reception and Browsing issues... now i get text msgs while i am overseas saying they will suspend my account if i do not call them due to high usage as a result of $10/MB roaming data charges!!! which of course i Knew... i get back and ring up to be asked when i was going to pay etc which i responded .. when the bill is due i will pay it by BPAY.. all was ok and they said no problem account wont be suspended... WELL GUESS WHAT ??? It was suspended this morning!!!

Not only to me but also my father !! This is a joke !!... both our accounts are up to date but got suspended because we "spent" to much .. FAIL again !!

Have been with Vodafone for around 4 years (if not longer) it has only been the past 6months or so that my coverage has dropped, calls fail/dropout even if i have 3 bars of reception or more. txt messages do not send/receive. having to wait for a call to connect can take up to a minute, most of the time i have to hang up and try calling 3-6 times before a call will connect.
what happened vodafone?

I live in Algester and I constantly get between 0 and 2 bars of signal.
I use a HTC Desire HD and it takes about 30 seconds to send a text message, provided it can even send one with such shitty reception.

No service has cost me a real estate deal as I had a property going to auction this evening.

My partner and I both were signed up for a 24 month plan with 3G iPhones on $99/month plans. The problem we both have is that we can only gain reception approximately 10-15 % of the time despite being in a area that is supposed to have coverage not only in our area Pacific Pines but in numerous other Gold Coast locations.

We are at our wits end having made numerous complaints to Vodafone with no success and out of frustration reported the situation to the QLD Telecommunications Ombudsman

We ask a very simple question - How can Vodafone ethically and morally charge good money for a service that is sub-standard to non-existant?

Please tell us how we can join in the current legal class action against this company

Frustrated, Pacific Pines Gold Coast QLD

Can hardly get any reception at all in my apartment in Teneriffe, Brisbane 4005. 2kms from the CBD. Was told I need a new sim card. Sigh......

I am so sick of the lack of coverage and service we get, my husband and i are both with vodafone, and cant wait to change, however unless we want to payout our contracts we are stuck till the end of the year.

It can take me up to 10 times to try and make a call as i repeatedly get the connection error on my phone, i can be sitting in the same place and watch my phone go from full service to no service, i can be sitting there watching my phone which has full service and all of a sudden receive a message that i have a missed call, as somone has tried to call me and been told i have my phone off.

Due to the lack of service, the calls dropping out, the connection errors etc my home phone bill has gone up as i now just use that instead, so i wonder if i will get any compensation from vodafone for that, NO.

I pay (& hubby is on a higher plan) heaps each months so that i can make the calls i need to make, but i am sick of the calls dropping out and having to make them again.

I have been with them for 10 years and the last few have been getting worse and worse, i can guarantee you that as soon as i can get out of the contract i will be taking mine and hubbys phone elsewhere.

When I first joined over a year ago everything was rosy. Now I cannot access data in the CBD (lack of network capacity I feel) and calls drop out regularly. Signal strength can read 4/5 and I cannot connect.

I have been tolerating vodafone for 2.5 years now, but they are getting onto my nerves. Ordered a new handset more than two weeks ago, and it hasn't arrived yet. Called 1555 number thrice, 2 times the customer service reps said there are gonna call me back with a solution, they didn't. The third time, 31/01/2011 at 6.54pm queensland time, after waiting 25 minutes, the CSR named Mustapha hung up on me and never called back. Wasted 30 minutes of my day this third time. called back on 1555 and the lady told me the service was not available. WTF ??? ARE THEY ABOVE LAW ??? THE TELCO OMBUDSMAN OR ANYONE ELSE CAN:T DO ANYTHING ?? WHAT A PITY !

vodafone sent me a txt msg stating that my contract can be cancelled and I can either wait for paperwork to come through or call them and cancel today....
so obviously i called them today to cancel it and the pappadum transfered me 3 times and said I can try do a few things to see if my reception gets better !! so i said no thankyou id like to cancel my plan as the txt msg states and then she puts me on hold then drops out !!! wtf !

I'm really just after some advice...

Firstly, over the past month or so, I have been in contact with Vodafone and Crazy Johns (phone dealer who I got the contract through) mainly because I'm not happy with the privacy issues - which I feel is totally understandable on my part. Both Vodafone and Crazy Johns told me 2 different stories, and neither were willing to help when I mentioned what I believe to be a breach of contract on VF's behalf; therefore I want out of my contract. After the usual 15 calls going unanswered then going to the back of the queue, I finally get through to someone and the call drops out?! What the!?!?!? Yet another thing to complain about I guess! This particular conversation went to 3 different people without a resolution.

Secondly, I've recently been offered a job in an area where Vodafone don't have coverage. When asked what could happen with my contract in this instance, the Crazy Johns rep said it was my fault for moving away from the coverage and that they couldn't do anything. However, I am yet to raise this with Vodafone.

Really, I'm just after some advice on if anyone has had similar experiences, and what the outcome was? Also which angle do you think will get the best results (ie out of contract FOC. I currently have 5 months left on my contract.)

After having a mobile broadband contract with Vodafone since January 2009 the service has continued to get worse and worse, particularly over the past 6 months. It got to the stage where it would constantly drop out, sometimes not even connect, had terrible reception/coverage and was increasingly slow! I decided enough was enough, I shouldn't have to pay for this kind of service and believed that I should be allowed to cancel the contract free of charge considering I am not receiving the service described in the contract to any degree. After calling vodafone many times and getting transferring to many different people, having to tell each one my story again and again and getting no where I was completely fed up only to be promied call backs which never happened and being told a different thing by every person I spoke to. After yet another hour long phonecall I finally got through to the trouble shooting department who did a 'test' on the device and lodged a case and told me I would be contacted within 5 working days. I thought they would be able to tell how bad the connection etc is considering through the entire test it cnstatnly played up and the guy noted that. Well today was 5 working days and still no phone call so I called and got through to connections who told me that they found no faults what so ever with my device and that the area I live in has fantastic coverage...well that is not true what so ever and the problems still exist so I told them again no way am I paying the cancellation fee and I will be contacting the TIO, upon telling them this they told me I could have the next 3 months service free until March, when the network coverage will be better apparently. Infuriated by this I said no and hung up. I called back again and got on to someone different in Cancellations who after a few minutes offered me the same 3 months free service until March when the network is better (so again basically admitting their service is rubbish!) and also offered me cancellation free of charge! Woohoo I win! It just goes to show that it really does depend who you talk to as every person there tends to tell you a different thing. Never ever in my life will I have a thing to do with Vodafone

vodafone keep sending emails
when they do not have an account to rechage

Dear customer,

Unfortunately your Auto Recharge failed on this attempt. Please consider recharging your Prepaid account via alternate methods to avoid your call credit expiring.

For more details call Vodafone on 1555 during call centre hours from your mobile and speak to one of our Customer Care representatives.

Please do not reply to this email.

Best regards

www.vodafone.com.au

I've tried so hard to bite my tongue, and give Vodafone the benefit of the doubt.
I've given them chance after chance to follow through with the promises made.
I have an active TIO complaint in force, but with the help of one of the TIO resolution staff, we'd figured out a possible compromise, that I was more than happy with.
It's just a pity that follow up conversations regarding this resolution shows that absolutely nothing has been done, apart from more and more notes being added to my file by your CSR's.
The original complaint was placed on the 12th. by attempted phone call that failed, and by sending an email to Nigel Dews. (and then with the TIO).
I was contacted by one of your Mumbai associates on the 14th, 15th, 16th, and 20th.
They isolated my fault to my handset. And AGREED to replace my handset. He said the order had been placed and I should receive it within 5-7 working days.
That order mysteriously disappeared from the system.
Contacted by the TIO resolution team on the 25th.
Once again order placed on the 25th from your resolution staff member. I was told that the order would be received within 5 days.
Yet I call this morning on an unrelated matter, and asked about the progress, to be told that even though they can see that an order was in place, and there was a brief note saying it had been sent, there was no order number, no tracking number, and no real idea about how long it would take, if it had really been sent, or what the status was.
Once again, I was advised to wait an additional 5-10 working days, while the lady I spoke to said she would put a follow up on my account.
So now, I have 3 different follow ups scheduled. One in 2 weeks by the TIO resolution team, one by the lady from today, and one from the 14th, who said he'd contact me back to clarify if I got my phone and I was once again happy with the service.

Please.. can this be sorted once and for all. I'm losing clients, patience and my ever-dwindling sanity over this.
I need a phone that works. Yes, I have a home landline, but that doesn't help me when I'm at work. I'd be happy to stay with Vodafone, if they could deliver on their promises.

for the third time in two weeks my phone is telling me i have no service... in the same place i am everyday... Brisbane CBD
What a crock o shit

I purchased a one year prepaid mobile broadband usb connection which I activated 22nd August 2010.
Since then I have been unable to regularly use my plan because of lousy reception. I alternate between the 4215 and 4216 Post Codes.
I've been so frustrated by Vodafone's lack of customer response that I put it in the too hard basket and went about my business with my other broadband connection which is on my landline with DoDo. (no major issues with DoDo)
I have only recently been made aware of this site (Vodafail)and consequently have decided to pursue Vodafone again for answers. I feel they disregard the pain felt by their customers and don't fulfill their corporate responsibility. I wish their was a way for me to get a refund. Perhaps someone else on this site may know how I can obtain a refund.
Thank you
PG

My phone constantly drops out, so I use more credit as I have to re-ring the person. It tells me people are not available when their phones are switched on. I have to try recalling the number a number of times before it finally connects. Some blacks spot you get no coverage. Just out of Brisbane all the way to Pallamallawa and for 4 days + most of the way home NO COVERAGE at any time.
I have had to cancel my credit card due to Vodafones poor privacy. They now want my new credit card details so I can unluck my phone, because they cannot hold up there end of the deal. Absolute rubbish. I would rather throw my phone at a brick wall.

I find it funny that when it comes to sending a bill, vodafone sends it no problem and it arrives in your mailbox not a second too late.

But when it comes to sending a replacement handset or a letter for contract cancellation, it always seems to "get lost in the mail", "delayed" etc etc.


But on a good not, vodafone has finally agreed to cancel my contract with no fee's after I complained to the TIO.
Here's my question, I've paid about 14-15 months of 2 24 month contacts. Would I be able to keep one of my phones (I don't need the other one as it's faulty). I don't think it would be fair to have to return it as I wouldn't have minded to complete my contract (and hence keep my phone) had it not been for vodafones faults.

We live in North Lakes and left Vodafail as they do not offer regular coverage. Three was really good, roaming to Telstra when their coverage was unacceptable. Despite this being in the contract, when Vodafail took over they reneged and roamed only to their network, which only offers regular coverage in the shopping centre where all the sales offices are. When I complained to Three the techs called back and and tried to fix the problem then they ended up having to escalate to Vodafails' technical team. Vodafails' response was that they were aware of the problem. They dont intend to do anything about it, but they are aware of the problem.

I had been with Vodafone prepaid in the past for years with no issues, i left for about 6 months then came back to a plan in late december, the issues since then have been never ending, reception for 1, i work in brisbane city, about 50% of the time i get vodafone reception, the rest i roam onto telstra, sometimes i just get no reception at all in the city, i live only 8km from brisbane city and often at home i get no reception at all, or its again under roaming, the issue being, when you roam, the charges are 90cents per minute out of my cap, not free vodafone to vodafone like it should be! this is why i went back to vodafone, so that my partner and i stopped getting big bills!

Next, I cant get my account balance through website, the vodafone access point, , the 1512 number, the only way was calling vodafone and waiting an hour, and as of yesterday they couldn't tell me what cap credit i had left and how much data i had either, first bill i knew would have 2 x monthly charges, but where i signed up for half price, they input it as $10 per month off, i now apparently have a recurring credit to make up the difference but my first bill was still not half price x 2 months! i am also incredibly underwhelmed at the speed of internet access vodafone have at the moment, i usually just wait till i get home as its less painful!

maybe they accidently clicked on Albury as well as Egypt when they were cutting there service lol

I live in QLD my husband is in VIC I spoke with him for 5min on Friday morning then couldn't get hold of him, where he is over 40 ppl with Voda have no network coverage, I spent from 8am Friday morning til 10am Saturday morning having them tell me over the phone that there is nothing wrong with the network and it was his phone, he took his phone to the local dealer only then to be informed that the problem is with the network, I pay damn good money to use this service only to be shafted. I am over the lack of network coverage and have decided to go to another carrier, even when I was only 20 mtrs away from my husband there was a lack of coverage

Last night I lost both my phone and my wallet. Today I went into the store to get a sim swap to use in an old phone of mine. I've done it before, simple enough and only usually takes a few minutes in store. Not today!

I'm told that in response to (hyped up) claims of poor security and privacy leaks, the staff can't access my account anymore without my pin number or my ID. The problem is that my ID is in my stolen wallet and I'd forgotten my pin. The staff in the store who have always been very friendly and helpful are now utterly powerless to help me. They tried calling up customer care to help but still without my ID they couldn't legally prove that I was me. I couldn't even put a block on the account. So now I have to get new copies of my ID (not easy to do on the weekend), go back into store and start again all the while my phone is out there with whoever stole it and is in danger of racking up a big bill.

Oh and I had to wait in line for ages as well because everything the staff do with every customer now takes so much longer with their limited access to their computer system. I've always gone into the store because it was quicker and easier than calling up the customer care number but what's the point now if the stores are going to have long waits as well.

What was wrong with the old way anyway? These new security measures are ridiculous. Change them back.

I'm at Kewarra Beach, a northern suburb of Cairns and I have to chase a Vodafone signal around my house. So many times I go to make a call, it has bars and then I try and ring and it shows no signal. I'm so tired of it I feel like throwing my phone. Surely, in a suburb of Cairns I could have a strong signal! I used to live in the suburb of Brinsmead (5 minutes drive from the city centre) and I'd still have the same issue. Please boost your signal Now for Cairns suburb and regions!

No mess at all.
For any Vodaphone customers who have consistently bad reception or no reception, your carrier will let you out of your contract.
All you need do is doccument the instances and it is a fairly simple proceedure.
I have recently been through this with another carrier who could not supply coverage at my home at Southport on the Gold Coast and they credited my last bill and allowed me to keep my phones (3) at no charge.
The two year contract on three phones had been running for approx. five months at this time.
Good Luck.
Regards,
Mike

very poor reception, dropping out of calls, text messages not being received on time or at all,

I an a business customer, I work and live in Brisbane's northern suburbs. I spend at least $100 per month and as I write this on my iPhone my 3G connection is constantly dropping out.

I don't know about you thoughts on this but if 98% of the population is covered, 97% must live in the CBD. I am sick of paying good money only to have to spend 50% of my time trying to access my Internet or getting a call to connect.

Vodafone, pick up your &+\#ing act!!!

Upload attempt 8...

4.30 hours and still counting. If I ever hear John Mayer again I may feel the need to ram my phone up the closest Vodafone Customer rep's vodahole. I mean nearly FIVE hours is totally unacceptable. Imagine if I didn't pay my bill and used the excuse which I've been hearing for close to five hours now "I'm a bit flat out, hang in there, I'll pay it soon" I THINK NOT!! I can't even remember why I am calling them now. Oh that's right, I just need to change my credit card details. The first time I called them was at 4pm, I was put on hold for 41 minutes. I was told that the number I called was not the right number but the kind lady I spoke to kindly removed my credit card details from their system. I was then told to call 1555 (which I thought I had called) or to use the online service to change it. She assured me it would only take a minute to change my details. Because I was away from my computer I decided to call back......
I managed to get to my computer after half an hour and use the online facility. What a freaking joke, myvodafone is currently not working so I had to stay on hold. This is where I have been for the last several hours.
Currently I am dying, I am dying from lack of Friday night activity and listening to the one millionth John Mayer song. I may commit suicide very soon.
So Mr "to win in the marketplace you needed to create a brand that customers feel an emotional connection with; that employees want to do their best work for; and that is widely recognised as a leader for the quality of its products and services and the contribution it makes to society" CEO Vodafone.
Your customer care department sucks arse. It's not their fault, they are only following orders. Perhaps you and your customer service managers should be flipping burgers at Maccas, then again that requires too much responsibility and I personally don't think you're up to it. You would not know customer service (let alone customer care) if it crawled up your arse at night.
NOT GOOD ENOUGH! I am paying for a service I expect service. Not slack "we're flat out at the moment" service.
Vodafone you suck.

Mobile Device (iPhone) - little or no reception. Fluctuates between "no service", "searching" and one or two bars. Limited cellular data - 3G symbol is rarely there and often receive "you have no internet connection" when trying to access the internet. Incoming and outgoing calls drop out, cannot send MMS messages and SMS messages are delayed.

Pocket Wi-Fi - very very very slow. 3G drops in and out. Takes approximately 5 minutes for each page to load when I am able to access the internet.

I have called the call centre numerous times to complain, often being on hold for over an hour. I have received technical advice from the team to no avail.

I contacted the call centre again this morning and pleaded with them to be transferred to the cancellations team. I was given the option to pay out my contract or allow Vodafone to open an investigation. I opted for the investigation and have to wait 5 - 7 working days for an update on the situation. To make matters worse my call dropped out twice whilst speaking to the call centre this morning - apparently calls to 1555 drop out regularly and cannot be taken into consideration during the investigation.

It's just not fair ...

Phone drops out the battle on the phone is lasting 6hrs with vodafone were it last 33hrs with no sim card in it

Where to start? Network is slow and drops out most of the time...especially in my area (Rothwell QLD). The texts I receive from Voda offering free calls and text messages and what not, but as soon as I top up I don't receive anything. I thought it was just my number but my partner is also with Vodafone and he has the exact same problem. Everytime I contact Vodafone service, not only is Lara annoying but the hold time is ridiculous. The last time I rang, it took me 2 days to get through. My friends and family are never able to contact me because when they call, it goes straight to voicemail even though the phone is not switched off. My mobile broadband was a waste of money as it's extreeeeeeeeeemely slow and I have to be sitting in a certain area in order for it to work. I have had it up to my eyeballs with Vodafone, it's definitely made me consider changing to another network.

Recently (About 3 weeks ago) I ordered an Iphone 4 over the phone with Vodafone. It had all been arranged and I was aware of all the details of the plan I was agreeing too, I was told it would take 5 - 10 days until my phone arrived. However, when I rang the following day so I could have my tracking number my order had somehow been cancelled, so for some unknown reason Vodafone decided to cancel my order and not notify me of this! So when I asked why the original order had been cancelled I was put on hold for 15 minutes and then the operator says to me, "Okay so I can process that order again for you," I said, "Wait, why didn't it go through in the first place? Thats what I was on hold for 15 minutes waiting to know?" So he replies "I dont know, i'll process the order again."
So thinking Vodafone would get their act together and my Iphone would actually be sent off, I agreed to process my order again - with all the exact same details to my contract. He then told me he would call me in 24 hours once it had gone through and been sent, to reassure me I am getting for what I asked.
Four days later I rang Vodafone - It still hasn't gone through, and no one can figure out why. "The investigation wil take another 24 hours" I was told!

So ringing about every second day now for 3 weeks I keep getting told 24 hours!! I finally decided to ask for the supervisor so I could hopefully get this all resolved and my Iphone be sent out. He is just as hopeless as the rest of the operators and cannot tell me WHY or WHEN this issue will be resolved. He tells me it has been escalated to the highest priority (Ive heard this about 3 times already) and he will call me in 6 working hours once he finds out what the issue is.
A day later I call back to find out what the hell is going on, and surprise surprise, I just got told they are going to figure it out and call me back in 20 minutes. It's been an hour!

It's not the fact that I even want a new phone anymore, Im so sick and tired of Vodafone fucking me around, at this point in time they have stuffed me around so much I just want to cancel my current contract and get the hell out of Vodafone and go with a new service!!!!!

Can anyone help me at all?!?!

I transferred from a corporate contract to a 24 month cap plan, week 1 of Jan. Everything thing seemed to be going ok aside from 20 minute hold times each time I needed to contact VF, then my phone was disconnected for outgoing calls/texts. Contacted VF and a day later phone was operational again.

Its now week 4 of Jan and no sign of the phone. I have called vodafone 4 times now each time to be told someone will get back with the status of the order. Still waiting for that call...

Reading the compalints am pretty nervous about commiting to VF for the next 2 years...what to do...

reception is astronomically appalling, i cannot get reception in my postcode and there is a antenna 300m from my house, i am resinging from vodafone when my credit runs out but i doubt that its going to be useful as i cannot get reception, i thought it was supposed to cover 99 percent of australia. very dissapointed

says i have reception but dont get txts come through for ages and no calls.. then other times it says no reception.... and allways droped calls! really wanna get out of my contract have been with vodafone for like 7 years was very happy untill these problems started last year some time!

Went to see a show in the Brisbane CBD tonight and could not even get onto the internet on my phone it was SO SLOW. what a joke. Had a hour wait at the train station which was VERY BORING. Also a hour train ride and that was also VERY BORING as i couldnt do anything on my phone. grrrr.

Over the past 4 months my direct debit should've been setup but NOTHING was coming out at all, they've now hit me with a bill over $1000 which RIGHT now i am in no position to pay, as being made redundant from work, and waiting on centerlink payments to help me along which they stuffed up 3 times due to computer glitch! (Standard) So due to financial hardship and the flooding, I've been forced to contact the TIO. To get the whole amount waived.. The services have been very very poor though. I haven't even recieved a single bill in the mail. or any overdue notices, There 3G is rubbish,

No in any more thanks to TIO. If you have made a few attempts to sort out the problem with Vodafail, I urge you to give the details of the problem to the TIO together with the steps you have tried to resolve the matter. This brought about a fairly speedy result for me with payments I made being credited. I would have left it at that, but then the news about their hopeless system security came out and I decided the best thing to do was to exit from contract, which they allowed [by this time they could hardly deny it]. The other thing that annoyed me was that the day before my monthly usage expired they took about 2G out of my usage figures. When I did manage to access these, it looked like I had 2G unused. BUT the next day they were put back and I was charged for excess usage. I can think of no reason other than deceitful and misleading conduct on their part for them to do this. I found this out when I visited a store, because as far as I knew I had plenty of usage left and could not work out what the extra charge was for. The store rep printed this out for me but then changed his mind and crossed out the relevant line before he gave it to me.

I am constantly receiving text messages 4 hours late and they all come in one bunch! my partner and i are both with vodafone and we are constantly not receiving each others messages until hours later and it is sooo frustrating!

This is my story I was on the $49 CAP last year and decided I needed a better plan due to being over billed $700 because of some people I knew at the time that used my phone and went over my cap one weekend without my knowledge. I called vodaphone paid the bill then asked them to put me on the unlimited cap because I thaught I could get more out of my dollar. It was all ok and I was told that my plan is now unlimited and I'm free to make as many calls and txts as I like and not have to worry anymore. My next bill was $1200! so I immediately called vodaphone to discuss the issue. Apparently the plan doesn't switch over untill the following month, even tho they failed to let me know or let me know and actually told me I was allready on unlimited. I spoke to a woman who basically assured me it was my fault and they would never do that (don't ask me how she knows what was said? I guess she must think I'll believe anything she says). The ordeal confused me terribly because she took $400 of the bill as a "gesture of kindness" and apologized to me. So I reluctantly paid it but here is the kicker! the following month I was charged $1100!!! I called vodaphone I complained and I was told that they cannot withdraw that bill because they had allready taken $400 of my last bill and that I've run out of "gestures of kindness" no word of a lie. I refused to pay the bill and I was called at work 3 weeks later from the collections department. The man basically said that if I don't pay at least $800 immediately over the phone hes barring my phone and if I hang up hes barring my phone. I told him I was at work and I can't pay for anything because I don't have anything to pay it with or the time. He ignored that and said goodbye hung up and my phone was barred immediately. I complained about that to vodaphone and it was the only complain they ever took seriously. What a nightmare I feel like I'm trapped with vodaphone they're going to send me broke.

Brodie Carey
(PERSONAL DETAILS REMOVED)

Lost reception the day the flood hit Brisbane (where I live). Reception has been sketchy since. I' on Prepaid and at least one week out of the last four I've had no reception. Just had to top up my phone. My credit had expired because I couldn't use it! Also had extremely unhelpful staff who wouldn't take my complaints.

I started using Vodafone around 2 years ago as a Pre-paid customer. I switched from Telstra because of the caps Vodafone offered which are great and have never really had a problem.
Two months ago, I decided to go on a plan and my problems have been never ending. Not only have they charged me for an extra month that I haven't used, I constantly have to resend my messages up to about 4 or 5 times before they actually send. My internet is too slow to use, I drop out of reception in places where I should be receiving full reception, and I cannot make calls during certain times of the day. At one stage I couldn't call or receive calls at all!
This is an utter joke. I pay good money for service that I am not receiving. I refuse to pay my phone bill and want to know what else I can do about it. I want to get out of my plan without having to pay the fee. I don't believe I should! Vodafone are not providing the service they claim to be able to provide, not to mention the personal details of customers being able to be viewed by literally any person.
I want to know if there is a way out. Can anyone suggest anything?

Vodafone have charged my credit card twice, but are claiming they only charged me once. I need to go through my bank's process to claim the money back and that may take 3 months. FFS I don't know why it is so hard for them to get things right.

Vodafone also has crappy data speeds on mobile broadband even a few kilometers from Brisbane CBD, call centres overseas (cheap labour) and staff who only say 'that's the way it is, we will be upgrading the network soon.' On that basis I think I am better off investing my money in the lottery - at least I *know* I have very little chance to get my money's worth back from Gold Lotto.

Reception issues, Calls always drop- even if there full signal bar