After reading a lot of comments and hearing a lot I have restrained up until now not to post anything here, but the time has come as now, am extremely frustrated and disgusted with the poor service and customer service for that matter given to us. Like a lot of people we have had the constant call drop outs, not able to call anyone even with full coverage shown on our phone's, constant call failed and the list can keep going as am sure you are all too aware. After several atempts with Vodafone and being on hold for up to 4 hours at one time we too have received the base answer of no its not us its your phone or it's your sim card, only after long persistance did they then say to us that "yes we are in a process of upgrading our system and yes we do seem to have a few teething problems". It was only after I contaced the Onbudsmen did they start to listen. Even after speaking with the resolution team we still seem to have issues with communication in what they offered us to do with our account. Promises, promises, it is getting beyond a joke. Now we have been offered to get out of our contract on the basis of us sending our phones back of which we have has just shy of 12 months. We currently use these for business although at this point we have had our own disgruntled customers as they have not been able to get hold of us with the current situation. Not too sure if I am being harsh or unfair but don't you think they would release you from your contract and let you keep the phone that you have been paying off for this period of time due to the anguish they have caused. If that they case and they want us to return the phones do you think they should give us a cheque for the difference of 1/2 the price of the phone. If it was Vodafone chasing one of their suppliers I am sure they would ask the same and persue until they got what they wanted.

Disgusted & Disgruntled

This is my second post here, but came back to add that I phoned Vodafone two days ago and was on hold for more than one hour!!!! One whole hour!!! Can't believe this, especially given all the negative publicity they've had recently. Still can't even answer their customers' calls promptly. Good one Vodafone. You suck.

We changed phone carriers... Big mistake to vodafone.. there is poor reception in my house, there is no reception at my parents or sisters places in Qld, my husband and I ring each other it drops out and it takes 3 attempts to have a conversation, i phoned to make a complaint and I was on hold for for and hour the first time and when I got through it dropped out so i haad to phone again and was on hold again.. when finally talked to someone they said there was nothing wrong with the service yet while we were speaking i could hear him and he couldnt hear me.. so again I phoned back and was told there was nothing wrong with the service. this has been going on since we changed phone carriers 1 year ago..I dont have any service at work either,,,We want out of the contract but it will cost us money to leave,, which i think is most unfair considering we are not the only people who are having trouble with vodafone,,, i cant wait to leave,,i will not be going back to vodafone when the contract is finished,, even if they resolve all this ... in my opinion it should have been recified sooner.... Not happy at all

Trying to talk to sum one about the bad service they rang me back and put me on hold for 3 hour and I hung up! In that 3 hours I managed to have a knap, watch most of rocky the movie and checked the surf lol,, it's been bad we should all leave I'm not paying my bill and it would be nice to have a Aussie on the line for once...

When l signed up l specifically asked about coverage where l work. I work with kids so its important l have coverage... well l get none. I have tried calling them up several times and lm always put on hold for over an hour and a half to just give up before l can get put through to cancellations. I have asked if someone can call me back but l am told that sorry, cancellations cannot make calls to customers. I am constantly trying again but think that l am purposely being put on a dead line

after being released from my contract, and being told that i could keep my handset i inserted a pre paid sim only to find the handset is still locked.

I am now on hold with my third call to vodafone after two unsuccessful unlock attempts. how hard can it be? very frustrating, i just want to be able to call again!

i live in the shoalhaven area. travel between sydney and south of ulladulla twice weekly. to be fair, i get OK reception/coverage whilst in sydney but .. have had a huge amount of drop outs lately.. coverage between waterfall to ulladulla is 40 -50%!!! looking at vodfones coverage map, i should get 100%% in those areas!i put up with there crap service for months but recently complained.. first call dropped out to their customer support , twice!!! next day tech support called and they dropped out whiile they had me on hold! next day i tried contacting them agaoin on 1555 and got the message" we are experiencing tecnical difficulties, call back"!! and on and on...! JOKES!! I CANT WAIT TO GET SHOD OF THESE CLOWNS!!

I can't use my phone inside my own home and I am continually dropping out when I do finally get a line. This has cost me job opportunities and caused issues when I have rung hospitals to check on my mother when she was in. This has gone on for too long and I am switch to another provider.

I can't use my phone inside my own home and I am continually dropping out when I do finally get a line. This has cost me job opportunities and caused issues when I have rung hospitals to check on my mother when she was in. This has gone on for too long and I am switch to another provider.

I was a loyal Vodafone customer for over 7 years but the last 2 months took the cake.

I had to ring them in December 2010 and I rang during my lunch break at 12:00pm I was on hold untill 12:37 pm and then i was lucky enough to speak to some Indian guy who was very painfull and hard to understand, when I complained about the amount of time I was on hold he told me that the Vodafone call centre was open 24 hrs for convenience so I called early the next morning at ^ am and you guessed it on hold for 18 mins for a 20 second call!!!!!!!!!!!



So i left Vodafone and joined Amaysim and i ahve been vewry happy ever since and I even had to call them once and I was on hold for less the 1 min :) .



I then recieve a bill from Vodafone telling me I had a credit owing to me of $53.94 So I rang Vodafone again at 6:30 am and and Iw as on hold for 9 mmins but I just had the dial tone no music or messages telling me what was happening I didnt know if something ahd gone wrong or not so I hung up and tried again and the exact same thing happened no music just a dial tone I was on hold for 23 mins when I'd finally had enough and hung up and sent the followong email:



I am owed $53.94 from vodafone as a credit on my bill and I have just been on hold for over 30 mins since 6:30am that is ridiculous!!!!!!!!!
How do I get my money back???? I require an answer by COB Friday 28 Jan 2011 or I will not hesitate to take this further.

The customer service your company provides is nothing short of disgraceful and I will never use Vodafone again!!!
All of the negative media reports about your company seem to be completely justified going by my recent experiences with your company!!


I'm still waiting................................

I am still on hold to 3 (Vodafone as they use the same call center) after THIRTY minutes and still waiting for anyone to pick up. This is ridiculous!!!

I also had to wait at their store today for 25 minutes until someone got to me! That is HALF my lunch break! Please tell me, are they going to reimburse me for my time??

http://i6.photobucket.com/albums/y215/evilpetzoo/IMG_0132_2.jpg

I woke up just before 5am every morning for 3 consecutive days to attempt to contact Customer Services. Here's a pic of me waiting and listening to that stupid John Mayer music at around the 4 hour 40 min mark. I'm fortunate enough to have a friend who works there who simultaneously was able to work out a solution from his end.

<a href="http://s6.photobucket.com/albums/y215/evilpetzoo/?action=view&amp;current=IMG_0132_2.jpg" target="_blank"><img src="http://i6.photobucket.com/albums/y215/evilpetzoo/IMG_0132_2.jpg" border="0" alt="Photobucket"></a>

Problem? After explaining to in-store staff at Morley Galleria that I wanted to purchase a recharge voucher for a SIM for my car alarm, they quickly sold me the SIM then told me that they weren't able to assist me with the recharge and that I had to contact Customer Care.

This is where the real issue started. Unable to contact them for a few days during the day and waiting on hold for over an hour I decided to try and call when their call centre opens 8am (5am Perth Time).

At around 10am, my friend who works at another Vodafone store contacted me to advise that he was able to sort out the issue from his store.

I am with 3, but 3 do not sell 3 phones, because "we have merged with vodaphone".
Ok they can sell me a vodaphone phone, then want between $50 and $199 to unlock the phone I buy from the 3/ vodaphone store.
I was a vodaphone customer and changed due to wait times with help, poor reception, poor after sales and high call costs.
I wish you would start a three the unlucky number site, as I'm sure 3 customers like myself also have no signal/no service and no assistance. good luck

Vodafone network reception is the worst reception possible. After spending over 3 hours on hold with goodpta singh and goopta nagi they tried telling me they were going to build a new tower in my area to fix my network problems. In the next few months too they tell me. When is the due date? Oh, it hasnt actually been approved yet. Lies.

I bought the Desire HD, and they have deliberately shafted their customers by getting HTC to not implement the 850Mhz frequency, so I cant even take it to Telstra when I'm finished with these lying, theiving, criminals. On top of that the phone sucks on so many levels its not funny.

Whats that? Over 60% of the time your phone has no reception? Oh well, thats normal isnt it? Yeh right, I monitor mobile equipment using Telstra's NextG network, even in vehicles driving around all kinds of places it works over 99% of the time. Sorry, VODAFONE NETWORK FAAAAAAIIIIILLLLLLL!

I have been ripped off by Vodafone. Take the phone back to the store for support, and they have got it down pat on how to get you out the door in record time. Any vodafone store is purely, 100% sales based. They do not have any stores where you can get support. Support is completely done by calling old mate singh in india and getting inane, useless, totally ridiculous answers. You can't even tell what they are saying half the time. Then they tell me the answer is to turn 3G off. Yeh right. Buy a smart phone so you cant use the Internet. Thats a little oxymoron, contravenes the Trade Practices Act really.

I have been attempting to deal with 1555 for a while now, and they do not call me back. I have been very polite when dealing with them. My story is now going to the TIO.

Thanks for NOTHING vodafone.

Having used to work for Vodafone in Geelong, I had an incentive to put up with their terrible coverage because they were paying half my bill for me. Even still, I made complaints to their customer care line with no luck. Now, I live in Melbourne and work in the CBD and my coverage is worse than ever! Driving down Russell Street the other day, my phone was SEARCHING... this is unacceptable! I never have internet coverage (always having to use WIFI) and at my house the phone drops in and out of coverage constantly. I have checked with retail staff and the online coverage maps and I should have FULL 3G reception everywhere.
I rang Vodafone to complain AGAIN about this on Tuesday. After sitting on hold for 30 minutes, I was told I needed to be transferred to a different department. After 30 minutes on hold for the second time, my service dropped out before I could speak to someone. I called back again, asked to be put through the the Network department, and after 30 minutes on hold AGAIN finally got to speak to someone. I explained all my issues and they said "you need to speak to the network department". I said "Didn't I come through to them?" they said "no, this is the billing department and the network department closed at 8 so you will call them tomorrow." You can imagine how annoyed I was with this situation! This was at 8.10. If they had answered my call in the first place and put me through to the right department, it may have been sorted. SO! I call back on Wednesday, speak to someone from Network and they say they can't do anything about canceling contracts so I'm out through to the Collections department. I'm getting more and more pissed every second with this! I tell them my story AGAIN and they say that because I've moved addresses, they will not cancel my contract without a fee because my network is checked to the address where the phone is provisioned. I told them that it was a MOBILE phone and should work everywhere. If I wanted a home phone, I would've got a landline! They then said they would do me a deal because I used to work for them and let me cancel the contract without a fee however I have to pay for the phone. Good work Vodafone! We all know why you do that! Because the phones are where you make your money! Not only that but what good is a iPhone 4 to me that is locked to Vodafone?! Last time I checked you couldn't unlock the iPhones because it voided your warranty! So you now want me to PAY for I phone I don't even want to use on your network when I'm getting it for free! I told them I would send them back the phone (because they just refurbish them and give them to you when you're phone is replaced under repair anyway) and they told me that was not an option and I was given my option and if I didn't like it, to take it to the Ombudsman. Thanks for the advice, that is exactly what I did! They say that the success rates for mergers are only at about 30%... well, look out! I'm pretty sure that unless they pull their fingers out, this one with 3 is SURE to fail!

I checked in store and online for coverage before I signed up.After numerous calls to them at 2 1/2 hour wait time per call, They say they agree that I should not have been sighned up as even though coverage maps say I have total coverage I have none at all. They have sent me a post pack to send them back my phone, but no letter to confirm they will release me from contract. I have sent them four emails, and called the customer NO CARE line but still have had no confirmation I wont owe them anything.I dont think I can trust them if I just send back the phone.

For 2 years my calls dropped out and that was if I was lucky to even be able to make any calls!! It got to the stage where the only solution was for me to buy out my current plan and take on a new phone and plan...how stupid of me...I should have just changed to a different phone company. For the last year at least I have not been able to log into "myvodafone" online account and can never access my usage details. I rang Customer Care (which is an oxy moron) and was on hold for 1 Hour and 27 mins before getting through and was just told the issue was a network issue which would be fixed in 24 hours. What a crock ...They clearly have no idea because this issue has been happening for over 12 months!!!!!!! I have now escalated the issue via a complaint - so lets see if this ever gets sorted.

Last year I signed up to Vodafone Mobile Broadband as I already had a Blackberry through them and was fairly happy with the service/coverage/price etc. I took it home, connected it and happily began using the internet.
After around 5 minutes however it randomly slowed (around 0-20 kbsps downloads). I thought 'hmm this is weird,' so I unplugged it, plugged it back in and it did the same thing. After a few unpluggin sessions it refused to even connect.

Since that first day it has barely connected at all. (I have even taken it with me to Sydney where it would not connect and I was in the CBD!)

As I have been paying $50 a month for it, I have tried speaking to them about it (I try almost every month) and they simply have no idea what to do.... They leave me on hold for 20-30 mins, transfer me between departments and in some cases I have even had people from Vodafone hang up on me (this has actually happened quite a few times!)

I just got off the phone just then complaining about the internet, where the man said that the problem 'obviously lies with the computer' and told me to go to my nearest Vodafone shop. I told him that was over 3.5 hours drive from here, nearly 7 hours return and he just said: 'so, when will you be able to get there then??'
ARRRRGGGHHHHHHH I just felt like yelling at him (but I didnt). The phone call was not resolved as I just said that I 'would think about it' and hung up...
Since I bought the broadband I have spent almost $500 for something I cant use and after MANY complaints, phone calls and hours wasted it looks like it will never be fixed and I will never get my money back.

I HATE VODAFONE

I have been a customer since their inception. Unfortunately I have been experiencing more frequently in the last 6 months to a year, increase in drop outs, even with four or five bars of signal. Delayed sms, sometimes days and also delayed voice mails with no record of the person actually calling, only finding out when I receive their voice message 4 to 5 days later, great when you are expecting job offer calls! I have also suffered at the hands of their support team trying to contact them is not much fun when they keep you on hold for 45mis to an hour then transfer you to someone else, if you are lucky, and then have to re-explain everything again or they cut you off instead.

I had network issues and was not recieving phone calls text messages and voicemails although in fairness voicemails some did run late by a week.
I had tried calling but would end up hanging up because after being on hold for 1 hour i would be told that i needed a different department which meant i had to hold for another hour.
Finally I was fed up and told vodafone that I was cancelling and not paying a cancelletion fee as this was a joke they then told nme to try different handsets and a number of different things they sent me text msgs that did not come through.
After all of this they told me they needed to troubleshoot which may take 28 days to figure out what was wrong. The Consultant then told me I had to pay to cancel which i was fuming at so i explained I was happy to continue as long as they were happy to pay consultancy fees per hour for the 18 hours i had been on this particular matter over 3 days and no call backs as promissed.
To cut a long story short after 5 hours I was offered a credit and was advised that because my phone was required for business and i could not wait to cancel and go to another network. Which i did immediately as i was traveling overseas the following day and left my phone with a friend for the time i was away and took theres so i did not have network problems.
I explained to the consultant that if i had to call back i needed to be compensated if none of the above were actioned. I had even exagerated my fees at $5000 per hour and told them that I would charge this for the hours i had spent previously and the hours I would send to sought it out.

After all of this I sure enough got charged to cancell and no credits were applied. I then called back and went to a supervisor who said i would not be credited but he would do me the favour and wave my cancellation fees. I explained to him that as per my mention that i would be requesting a $100,000 + compensation for my time and services. he then said that is impossible I then said well you wont apply any of the credits that were originally agreed to so put me through to the person who I spoe with originally and this super visor who I wont name refused saying he did not believe me that this had been mentioned and i was lucky that i he was crediting me the cancellation fee. I finally hung up as I was getting nowhere.
I then called the next day spoke to the person i originally spoke with for 5 hours on november 2nd mind you it took an hour to get through again. During this I conversation i had to loose it as he was going on about it was my fault and that he could no longer credit me as i cancelled on his advice but he would wave the fee. Finally I advised him of our compensation fee and he said he would wave the entire amount owing but could not get me any form of compensation.

Yours sincerly
Mr 30 hours+

Due to my on going problems i have cancelled my contract what with no connection drop out on calls and the rude staff with a massive lack of proudut skills cant understand who i did manage to talk to and then left on hold to have another drop out i have had enough and told vodauseless never to contact me again brian p
ps good riddance to you know who

my location must be in a black spot because I get only 1 or 2 bars on my phone (iPhone4) and the connection gets disconnected / re-connected all the time. Also I have to get out of the house My3Gspeed.com test simply times out (test can't be done because it takes too long)

Vodafone customer for far too long now. Everything was fine with the old network...then 3G. I guess I understand, I do live about 25 minutes from the CBD of Brisbane (which is not exactly out in the sticks and still dark green on the coverage maps I'm regularly referred to by friendly staff). I'm glad to hear I'm not the only one who needs to stand in the middle of the street on one leg, holding a coat hanger in the air just to make a call let alone do anything else a smart phone is capable of. COUNTING DOWN til June '11.

I was a Vodafone customer for many years until about 2006. I then changed to another service provider due poor reception and was happy with them for a few years. Last year I decided to give Vodafone another go as they offered the handset I wanted on an ok plan. At the time I resided not even 10mins from the Cairns CBD so you would think that reception would be fantastic. Well I was wrong! To make any sort of call I would have to go outside and hold my phone above my head until it registered some sort of reception which was very rare. Not only was this a huge annoyance, as soon as I would connect through and begin talking to someone my phone would cut out and say that I have no reception. My partner had his internet connected with Vodafone and also had the same problems in relation to reception. He contacted Vodafone many times and was told that a technician was going to come out and fix the problem as we were supposed to be in a good reception area. Well no one every came out and after many hours on hold and many pass arounds to different 'sections' of the company his contract was cancelled. We have since moved again to another populated part of Cairns where I have been told that I should get good reception. Well thats also not true. Not only is it really hard to find a spot in my house, inside and out, where I get reception my handset will say that I have one or two bars and as soon as I push the call button it says that I have no service. I still get charged a connection fee everytime this happens. EVERY TIME! 20c or whatever it is may not be alot but when this happens multiple times a day it really does add up. I thought that maybe it could be my phone so I went out and bought a $30 prepaid phone offered by Vodafone. It is purposely built for just calling and texting so I thought that this would mean better service as there is not so much 'going on' with the phone. I now get about 1 bar more however it still cuts out once connected. Clearly it is not the phones. I have been a good customer to Vodafone with bills always paid on time even before due occasionally. I have made minor complaints however have never been rude on the phone. I live in a built up residential neighbourhood and no other service provider seems to have a problem providing their customers with adequate service in my area. I am fed up and sick of paying good money for a service that can't be properly provided to me. I am also unhappy with the recent 'information leaks' that have been reported. Vodafone - VERY DISAPPOINTING.

I have been a loyal Vodafone customer for 8years and for the first time in August 2010 I went on a contract (before was only a pre-paid customer) and got a Nokia N97 mini. Biggest stuff around ever!! The phone started stuffing up in the first week with a mirad of faults as long as your arm. Went back to store and was told to call customer service and spent 2 1/2 hours on hold only to be told there was nothing they could do and to go back into a store!! went back to store and they tried to tell me to call customer service again, I was pretty angry and said the phone is brand new and under warranty, I want a replacement. No, they said we'll have to repair it first!! We can send it in for you which could take a week or more or you acn take it youself. well, great customer service, I now had to travel another 2 hours out of my way so I wouldn't be without a phone for who knows how long. Got phone serviced and the next day it was doing the same things it was supposed to be fixed!! Went back to store and still wouldn't repalce and said there was this process of forms etc before I could get a replacement, all the while thinking what's the point of a warranty anyway??!! so they said they had to send it away for repair again before I could get a replacement!!! So here I am one month later and the gave me a new handset only to get home and charge it and within hours it was doing the same thing as the previous phone!!! sooo furious, I now have to waste more time to back to the store ahain. Absolutly livid, if it is not resolved tomorrow when I return it I will be cancelling my contract and contacting the ombudsman

I am having network issues with my new iphone here in melbourne and so i called vodafone to complain. They told me I had to wait 2 months while they 'investiagted' and in the meantime i should go get a pre-paid phone from another provider (!!!!) and ring vodafone back and then ask to have my calls diverted to the other number. That way when i have no service i can still get my calls. Can you believe that! I was on hold with them for over 30 minutes and was transferred through three different people to get this useless information.

I finally left Vodafone after suffering years of bad reception and service and now I can't get them to unlock my handset (iPhone) so I can use it with the other service provider that I have already switched to. I have called countless times, been on hold for hours, had calls to customer service drop out, I've been into their stores (where the staff aren't adequately trained)and sent emails. It has been two months and I still can't use the phone I bought outright.

dropouts,on hold 4eva,double up texts,frustration having hung in with company for years.Now sneaky 3g changeover,thanks for the heads up.

My father passed away in September and my mother contacted Vodafone to inform them of this and to close the account. I faxed through the death certificate and a letter informing them of his passing hoping that this would be it. No, the very next month my mother received a bill for $23. Again I faxed through the death certificate after they told us that there was a discrpancy on it as on the account my father's initials were JL instead of LJ. Fair enought I thought, but that fax sat on someone's desk with the account and contact details on it yet nobody bothered to contact us regarding any discrepancy. My mother's stress soared again when yet another letter arrived saying that there was $23 on the account accrued after his death and after she informed them of his passing. I rang Vodafone only to be left on hold for ages before speaking to an Indian call centre operator. She informed me that she could not access his account without his pin number. I did not know it, neither did my elderly mother, why would we? She persisted in asking me again and again only for me to demand to speak to a supervisor. Finally after me losing my temper and telling her short of exhuming him and raising him from the dead there was no way to provide a pin number. I then spoke to a supervisor who lo and behold unlocked the account details without me knowing the pin! After much berating from me and threatening to contact the ombudsman and A Current Affair he told me it would be rectified. Thankfully this was the end of it, but it was a lot of emotional stress and needless pain for my mother to endure. A local call centre or point of contact could have saved my mother and me the stress of dealing with such incompetent staff.

I work in West Perth and live in Subiaco. Hardly the middle of the outback. However the most I can hope to get of late is a couple of bars of reception - plenty of times I have only 1 bar or no service at all. My calls regularly drop out and 3G (when I can get it) is slow and unreliable. Get your act together Vodafone - how about spending more money on the network, and less on marketing campaigns aimed at luring in more customers when your substandard network can't even support the number of customers you already have. Of course, as an alternative, you could keep up your current standard of service, and before too long you won't have any customers left.

tried to order an andoid phone on the vodafone online store back in sept/2010. after waiting 4 days got a message to say couldn't process my order as insufficient indentification was produced??. I then cancelled the order with a customer service person. But wait there's more....about 7 working days after cancelling the order, abracadabra! the phone suddenly appeared on my desk at work (courier dropped it there without even a signature!) By this time i had already ordered a new android handset from Optus online, which was delivered to me within 48 hours!.
Anyhow, another call to vodafone customer service to organise returning the handset, and what a pain that was. I think i was on hold for periods of up to 1 hour or more!! just to speak to someone. By the way, it took me about 6 attempts and over 3-4 days to actually speak to someone who could organise for the handset to be collected. Finally about another week later the return satchel arrived and i sent back the handset. You thought that was going to be the end of the story..didnt you! Oh no, Xmas eve 2010, i received a Final Notice letter for about $133.00 demanding payment. I called their account dept and just went right off my rocker!!
touch wood havent heard anymore from Vodafail, and hope i never will.

I have been on hold MANY times in regards to my MMS. 45 minutes one time...and then they HUNG UP!!!!!!!

I have logged requests and problems through the website and even though I have an incident nubmer, have received no reply/reponse. I tried calling but gave up after being on hold for 25 minutes.
I am also frustrated that a handset that I bought from Myer is locked to Vodafone even though I bought it our right and there was no sim card etc linked to the handset.

Less than 2 weeks after signing up for a N97mini on a 24mth contract, I started experiencing phone problems could not make/receive calls or texts. The next day I went to take it to my local Vodafone store to have it repaired as it was under the initial 1 month replacement warranty. I got to where our local store is, to find it closed down whilst the shopping centre was being remodeled. I rang Vodafone to see if I could post it to a repairer in Perth, which is 2 hours away. They told me if I want it fixed/replaced I will have to hand deliver it to the nearest store which is 1.5hr drive away. When I signed up for this plan I also received a usb modem, but no sim card for it. I also got told that I'd have to drive to nearest store to get this. I told the customer service officer that was totally unreasonable as i work,so would have to take 2 days off (one to drop off and one to pick up),and it would cost me at least $80 fuel. He told me we'll reimburse you for the inconveinece,to which I asked how. He told me that the store will have a form for me to fill in that I can submit to ask for reimbursement. I thought this too good to be true so I rang the store to ask if in fact they do have sucha form to which I was told no. I asked the store assistant how I could go about getting it sorted without me losing time having to drive the 3hour round trip. They told me to ring the customer care number as they may be able to sort something out. So after another 1/2hr on hold I got nothing useful from them. It was 3months before the local shop reopened(no sign advertising when this would happen) and 4 months before I finally got a sim for my modem. All of which I still had to pay my monthly bill, without being able to use my new phone/get a replacement phone and not being able to use my modem.

placed on hold for 74min and still received no action. I gave up

I have been with Vodafone for at least 10 years. Simply because it has been great , up until the past 24 months. I went on a $79 Cap with a black berry storm, that had numerous problems- even though i had insurance, i was asked to pay ridiculous amounts of excess to exchange my phone. Which in my opinion, was faulty from the moment I bought it. I find they have know customer loyalty, and a 'can't be bothered' attitude! When I changed from Pre Paid I wanted to keep my phone number, however the customer service rep in the store said " this will take up to 24 hours and I won't be able to give you free accessories"... So, I dont care about that! I want the same number- yet he continued to ramble off excuses. I have friends who have been called 6 months out from their Optus contract & are offered an upgrade because they are "loyal" customers. I would have spent well into the thousands with Vodafone by now, yet have never once been offered anything!

5 months out from my contract expiring my phone was stolen, I had been told by one rep that I could upgrade for free 3 months out from my contract, yet when I asked someone else they said i couldnt- then as usual, i spent hours on hold and transferred to different people- Dont even get me started on "LARA". I had the option to pay $300 excess to get an Iphone 3, or pay $350 to upgrade early and get an Iphone 4- yet they werent taking any orders. I ended up spending 2 months without a phone because I simply didnt have the time, to spend 3 hours on the phone.

A major problem is, they never send me my bill through email, and whenever i try and check my balance via text i ALWAYS get a text back saying " this service is unavailable at this time". YES it is, because they want you to go over your cap.

I am now on an infinity cap, because i couldnt pay out my contract and go with Optus as i had originally planned, as i needed a phone ASAP. "infinity" yet read all the terms and conditions- it's hardly unlimited access.

Constant data issues, my phone shows service and people cant get through, the network is obviously not what it used to be. I can not be bothered waiting on hold anymore, that LARA service they have is absolute rubbish, get some people on the line to assist your customers!!! I have cal;led previously and was told there was no network issues, do you think we are that stupid!! anyway if there is no resolution I will be changing to another carrier as many have already!!

I have been a loyal customer of Vodafone for 6 years. I renewed my contract, signing up for 24 months with an iPhone 4 in September 2010.

About a week in, I noticed that my 3G data speed was rapidly decreasing - this has NOT improved in the last 4 months. This didn't worry me too much at first but then the SMS problems started. If I was on the 3G network, I was unable to send SMS but obviously if I de-activated the 3G then I couldn't browse, get emails etc. It took me 45 minutes to get through to someone who told me that Vodafone was doing upgrades in my area and it should be fixed within 2 hours. 3 days later it was finally fixed.

However, in the last 3 months I have had more that 5 times where I was sending text messages then a few hours later realising that I had not received any (ater sending a test to myself). When I called the first time, I was told that it was a problem with my sim and to reboot. This didn't work so I was given about 10 different options to go through before it started working again.

The next time it happened, I was on hold for 56 minutes before getting through to someone that could not understand what the problem was and I had to be put through to his supervisor who wasn't much more help but eventually gave me a code to disable call barring on incoming text and told me that I must have played with settings to cause this! I know for a fact that I didn't touch ANY settings and after some investigation, found that there was not even an option for call barring within the iPhone menu!

The third time this happened, I called vodafone and was on hold for 18 minutes before being disconnected. I called back, went through all the prompts and then LARA said "Sorry, something went wrong. You'rell have to hang up and try again". This happen 9 times before I finally go through to someone who told me that I had to fully restore my phone because it was a handset issue. Tried this, took 2 hours, didn't fix it. I called back anda further 30 minutes on hold got me back to someone else, I asked for the code and was bluntly told that there was no such code for call barring. 20 minutes later I managed to get him to look for it, speak to his supervisor and give it to me. Luckily I remembered to write it down as this same issue has happened a further 2 times since then.

On top of that, I constantly get call drop outs and no 3G even in CBD.

And the icing on the cake? I tried logging into Vodafone online and was told my password was incorrect. Upon trying to reset, I was told I wasn't even registered. So I went through the registration process and what do you know, all my details are exactly how I left them!

I have never had any reason to change before but I am seriously considering moving to another Telco because this is pathetic!

I have been a loyal customer of Vodafone for 6 years. I renewed my contract, signing up for 24 months with an iPhone 4 in September 2010.

About a week in, I noticed that my 3G data speed was rapidly decreasing - this has NOT improved in the last 4 months. This didn't worry me too much at first but then the SMS problems started. If I was on the 3G network, I was unable to send SMS but obviously if I de-activated the 3G then I couldn't browse, get emails etc. It took me 45 minutes to get through to someone who told me that Vodafone was doing upgrades in my area and it should be fixed within 2 hours. 3 days later it was finally fixed.

However, in the last 3 months I have had more that 5 times where I was sending text messages then a few hours later realising that I had not received any (ater sending a test to myself). When I called the first time, I was told that it was a problem with my sim and to reboot. This didn't work so I was given about 10 different options to go through before it started working again.

The next time it happened, I was on hold for 56 minutes before getting through to someone that could not understand what the problem was and I had to be put through to his supervisor who wasn't much more help but eventually gave me a code to disable call barring on incoming text and told me that I must have played with settings to cause this! I know for a fact that I didn't touch ANY settings and after some investigation, found that there was not even an option for call barring within the iPhone menu!

The third time this happened, I called vodafone and was on hold for 18 minutes before being disconnected. I called back, went through all the prompts and then LARA said "Sorry, something went wrong. You'rell have to hang up and try again". This happen 9 times before I finally go through to someone who told me that I had to fully restore my phone because it was a handset issue. Tried this, took 2 hours, didn't fix it. I called back anda further 30 minutes on hold got me back to someone else, I asked for the code and was bluntly told that there was no such code for call barring. 20 minutes later I managed to get him to look for it, speak to his supervisor and give it to me. Luckily I remembered to write it down as this same issue has happened a further 2 times since then.

On top of that, I constantly get call drop outs and no 3G even in CBD.

And the icing on the cake? I tried logging into Vodafone online and was told my password was incorrect. Upon trying to reset, I was told I wasn't even registered. So I went through the registration process and what do you know, all my details are exactly how I left them!

I have never had any reason to change before but I am seriously considering moving to another Telco because this is pathetic!

On Sunday the 17th October i was burgled and my phone and wallet stolen. I rang vodafone as soon as i realised my phone was stolen to cancel the sim so it could not be used. I rang at around 2pm and my call was finally answered at 3.30pm. The operator told me that the phone could not be stopped on weekends and that i would have to ring back during business hours. I told him how ridiculous that was and that i wanted to block the sim so i would not be charged with calls the thief decided to make. The operator said he would transfer me to some other department and maybe they could do it. So i was put on hold again and after another 90mins, at 5pm somebody else answered and eventually blocked my sim card.

Its quite humerous how it took 3hrs to get through to vodafone, whilst it took the police 15min to arrive at my house and 45min for forensic police to arrive and take fingerprints. It was quite annoying trying to talk to police whilst having 1 ear listening to vodafone on hold music.

Since then i have gone into a vodafone shop and got a new sim with my old number and i purchased a phone from the shop (after waiting 40min in a queue).

Yesterday i thought i better ring vodafone to update my billing details due to my credit card being stolen and i have now been issued with a new credit card number. I rang vodafone at 4pm and at 5pm i gave up and i decided to look in the web site to see if i could find a way to do it without wasting my time on hold to vodafone. I eventually worked out how to change my direct debit details on the web site so they are now up to date.

Today i received an SMS from vodafone telling me my last bill was unsuccessful in being paid and that i must pay it ASAP to "prevent restrictions to your service".

I have just paid the bill by credit card, it would be good if Vodafone could answer there customer hotline as quick as they let you know your bill is overdue.

After all this occuring i decided to switch to telstra. In doing this i knew i would be up for a bill for about $600 for cancelling contract. SO i went ahead with it and a few weeks later i received my final bill for about $600 so i rang up and paid it on my credit card.

The next week i noticed they had debitted it the $600 again from my credit card. SO i rang them up again, usual on hold for ever. The lady told me that she would have a look, first she said it was not an error and i did owe $1200. i said that cannot be right, so she decided to look into and ring me back. 2 days later she called back and said i was right and my credit card would be credited.
2 weeks later still no credit on my credit card, so i rang them again to see whatwas happening, on hold again for ages and finally get through to someone and he tells me it hasnt been "processed yet" and that he was going to do now and i should get in few days.
Finally about 4 weeks after being double charged i got my money back and hopefully my last dealings with Vodafone

I have been a Vodafone customer for 9 years but was pre-paid until 15 months ago when I signed a post-paid contract. Had no issues at all and thought they were great until September when my phone was disconnected apparently due to an upaid bill from April was supposedly direct debited from my account but failed to go through and it 'didn't show up in their system until September. This bill was paid and I had the bank statement and reciept from Vodafone to prove it but even if it wasn't paid, my phone was disconnected without any warning - no email, no text, no letter - I simply couldn't make outgoing calls or send texts one morning. Poor form. I had to call Vodafone and waited on hold for 1hr and 23mins before being connected to someone only to be chastised by an Indian gentleman who I stuggled to understand but was clearly annoyed at me for being annoyed when according their system the bill hadn't been paid. After my 1hr 23min hold, I spoke to this guy for 15mins before being told I was speaking to the wrong department anyway and that he would put me through to someone else. I waited a further 48mins on hold before being connected to an Indian woman who was of no use. By this stage I was VERY frustrated and after 12mins of discussions with her I asked to speak to the cancellations department and was put through (strangsly no hold time that time). I finally spoke to someone who was helpful but it still took 31mins to clear up the mess and get an apology for the mistake and a credit added to my account as was required to re-active my phone. Then of course you have to hang up and wait 20mins, turn your phone on and off and then it should be working. And I was then advised to call them back if I had any further issues - yeah right! I'm totally keen to waste another I spent 3hrs and 15mins on the phone in order to get them to fix THEIR MISTAKE. Not happy at all. After 9 years and what is definately more than $14,000 in expenses with theme, I am not impressed. That's what you get for customer loyalty. I will be terminating my relationship with them this year as soon as my contract ends.

Im a new customer to vodafone and unfortunately im on a contract, i was sent a faulty phone and spent all up about 5 hours on hold with their customer service line, being put through from technical to the next ludicrous area they could pawn me off to. After putting through my complaint for what seemed like the hundreth time they finally emailed my the receipt for the phone so I could take it in to get fixed. One month later I still haven't heard from them as to the whereabouts of my phone, I call them only to be told that there is liquid in my phone most liekly from the battery leaking due to intense humidity and that I will have to pay $352 to get this fixed. How ridiculous is this? Not only am I paying $75 dollars a month for no network coverage and a phone that constantly turned off, I had to pay for the weather? Not only is customer service horrible, their policy is absolutely ridiculous!

This would have to be the worst service ever. I have had multiple issues with calls dropping out, poor internet connection and terrible customer service. After trying to contact them to discuss, I have still got nowhere. You spend hours on hold and then are spoken to in a condescending manor. Never again will I have anything to do with Vodafone or any other of it's affiliations.

My husband lost his phone so I had the job of trying to contact Vodafone(ie. some call centre in India)I tried 4 times and was on hold for an average of 45 mins.
It's so quick and easy to sign up but when it comes to trying to speak to someone it's not worth the wait...I almost want to send them a bill for my time

More than 2 hours on hold to Vodafail on 5 separate occasions over the course of a week trying to speak with a PERSON in customer service.
Ended up emailing my concerns, all problems that I have seen increase since December 2010: calls dropping; service completely dropping out; emails loading 2/3/4 times over; voicemail dropping out; not receiving messages at all, or much later than they were sent; poor coverage, even driving down the Mitchell Freeway! The response received from Vodafail was that my "concerns are not valid" and they have refused to release me from my contract and have said I need to phone them to discuss my concerns with a Vodafone representative...only I don't have 4 hours to wait on hold nor the inclination!
I am NOT getting the service I signed up for nor the service I am paying for. I have not received a personal apology, let alone any refund, for the considerable amount of time my phone has been disconnected from their network nor the inconvenience the above issues have caused.
Vodafone, you are rubbish.

Spend over 2 hours on hold to speak to someone then phone cut out. Had to wait another hour to get through to someone and while speaking to them the call dropped again. I was told they would call me back at a specific time the next morning. 4 hours after the agreed time they had still not called. Phoned the TIO.

Guess what? I got a call back from Vodafail, albeit 2 days later!

Hi,
My main issue with Vodafone is the difficulty I had trying to set up direct debit facilities to pay my bills automatically. I advised Vodafone of my credit card details and was assured that direct debit had been set up on my account. Approx 2 months later I noticed that I had not been billed. I rang up Vodafone again and again gave them my credit card details. They assured me that on the next billing date my credit card would be charged for the 'overdue' amount and the next bill.

Next month I experienced the same problem. Vodafone did not bill me the outstanding amount nor the current bill. I again rang Vodafone to again give them my credit card details.

Next month I had the same problem, except the way I learnt about it was because Vodafone had disabled my account - due to non-payment.

I again rang Vodafone (please not that EACH time I rang Vodafone I was on hold for an average of 30 mins)and complained. After much back and forth with an extremely unhelpful foreign call centre operator (I do not blame them, they are the frontline to Vodafone's issues and don't deserve the anger they receive). In the end they gave me a $50 credit on my account and assured me that they reversed all 'late payment' fees - I had been charged 1 per month.

The next month I get a rather nasty automated sms from Vodafone telling me that my account wasn't paid and to please pay it or my account would be disabled. I range them back (another long wait on hold) and paid my bill over the phone. At the same time I decided to remove my credit card details from my account and I would pay my bills manually from now on.

I got online some time after this to check and see if my credit card details had been removed from my account. They had not.

For the next 3 months I went to their website and manually removed my credit card details. None of these attempts worked. Finally (last month) I rang them again (another long wait on hold) and had the call centre operator remove my credit card details. They have now been removed.

At the same time I told them that I had had enough of Vodafone and told them that I wanted to break my contract and move to another provider. They told me that they could arrange that for me, however I would be charged an early cancellation fee. I decided to stay as my contract expires on 24 April 2011.

My other issues with Vodafone are the same as those I hear in the media. I have poor coverage, even in my home and I live 5km from Sydney City, delayed SMS's and call drop outs.

I am completely over Vodafone and will NEVER sign up with them again.

Having been on hold last night for 36 minutes before fianlly speaking with a tech and explaining my story, the tech said he would have to put me on hold for a little while to discuss with a supervisor. 10 more minutes later he returned and i ask simply for him to call me in the morning asd now my battery was about to die due to the length of the call. Now waiting again to get through 20 minutes in so far and no call back from the tech this morning as promised. No 3g coverage. Unable to view the web or send a picture txt. Phone is 3 weeks old. Whats the excuse this time vodafone.

I signed a 2 year USB contract with vodaphone. I was told I would have full 3g coverage at home and at my university. I had a best dial up speed when it didn't drop out at home and no coverage at uni. I rang 4-5 times on hold from 30 minutes to over an hour which involved a sim card replacement and testing spanning a few months. I was also promised 2 months free which didn't occur. Finally I was allow out of the contract after 5 months, costing me $200-300 and disrupting my thesis.

Since day one I have been unable to send emails from my i phone 4.

Tried contacting Vodafail for an update yesterday and was on hold for 20 minutes before giving up. Same again today but wasted another 25 minutes. Still have no idea when and if the problem will be rectified. On top of this the data is slower than dial up and the call drop outs are no better.

Has anybody from VIC managed to get through and have an update?

Constant wait times of over 40 mins to speak to someone that is very hard to understand to be told they can't help and need to transfer you to someone else with another 40min wait for them to tell me there is nothing they can do. 1 month into a 24 month contract and already spent over 7 hours on hold.

Vodafone customer for 3+ years here. I've been enduring constant dropouts, flakey reception and poor 3g data speeds for too long. I have an iPhone 3GS in 24 month contract with Vodafone (expiring December 2011, which can't come too soon.

I am in a rather unique situation because I also have a work phone which is an iPhone 3GS as well, same version of OS (4.02), but work phone is through Telstra. Telstra coverage is almost flawless (I travel interstate for work weekly) and always where I have limited to no coverage (3G or normal network) on my personal Vodafone iPhone 3GS I can compare to the Telstra coverage on the work iPhone 3GS. Telstra is consistently better every time I check, and I don't think I've had a single dropped call on the Telstra iPhone.

Vodafone on the other hand I'd say 40% of my calls are dropped (yes, even when I'm in CBD area in different states), or get to the point where its chopping in an out and the person on the other end of the call cannot here me.

I lost my phone in Bali in August. Contacting the number on the Vodafone website meant a 25 minute wait on Hold and then only to be asked why I had rung network connections. the Vodafone consultant tried to give me a 1800 number to call, I explained that that only worked ithin Australia and explained to her again that I was Overseas. this did not seem to register. eventually she was able to put a block on the phone and give me a number for the insurance company to get a replacement phone. this call cost me over $100 as it was made from the hotel phone. I had to get first my sisiter then my Assistant at work to deal with the insurance compant and vodaafone to try and organize a replacement phone. this took six weeks and had to be bought to France by a friend. after the in excess of 15 phone calls and considerable cost I found the phone did not work. I tried to call again but was put on hold and decided to wait till I returned home in late October. More phone calls revealed that they had not removed the original block when they set up the new phone despite the fact that they charged me my monthly service charge and Phone insurance excess and other charges. One telephone consultant even told me that the numbers to call on the website were wrong and needed to be updated (without a hint of irony or guilt). It took 3 months for Vodafone to get me phone working. its like they never have people who lose their phone overseas and have delt with this process in a very unprofessional manner. The problems did continue with the new phone unfortunately and eventually after many phone calls some of the charges had to be taken off the bill which made things slightly better but only fair given the very poor service. I am leaving them as soon as my contract is up.

Was in a call with customer service, was on hold for over 2 hours. Once I got through they hanged up!!!

Is locking customers out of their own web login some sort of ridiculous attempt at 'fixing' Voda's security issues? Or are they keeping people out of their account logins so that they can't see what sort of mess may have been made of their billing history? On 14-01-2011 discovered that my well memorized password had mysteriously changed, considerable time on hold later Voda managed to (temporarily) restore my password and I was able to login to myvodafone.com.au, but NOT see my account usage details. On 20-01-2001 discovered that my password had stopped working again. Still unable to log in, and see calling them again to resolve prob as a waste of my time.

Suffered long term poor network reception in inner Sydney suburbs and I'm hardly ever more than 6km from Sydney CBD and wonder how many people think I intentionally gave them a wrong number when they've tried to call only to receive a 'not in service' message? :(

So glad I'm only a pre-pay customer (or I'd be seriously worried about what is happening to my account!) it's going to be easy to jump this sinking ship as soon as my credit expires. My commiseration to those who have suffered more than me through Voda's lack of performance, especially those on contracts - good luck in seeking fair compensation!

I am going on my 5th year being a loyal vodafone customer but am really starting to loose my patience with coverage issues getting worse and everytime I call with a problem my call is dropped or it simply hangs up on me.
I have spent my entire lunch breaks on hold and when it gets to about 55mins in either the call drops or they are hanging up as they know its a complaint.
If you tell the automative system u are after a new contract it will put you through to someone, sometimes instantly but as soon as you tell them you are having issues they drop you back into the que and so the waiting process begins again, which usually ends with the call being dropped.
At first I thought it was the iPhone 4 giving me trouble but friends of mine are not experiencing half the problems I have as they are with different carriers. I would really like to get out of my 2year contract but am willing to stay with vodafone on a month to month basis in hopes they will resolve these issues. It would be greatly appreciated if someone has advice on the best way to have my contract dissolved???

Poor customer service - being on hold for more than half an hour before giving up.

Calling back the next day and waiting 40 MINUTES before getting to talk to someone about a handset issue and then being told "it is the battery", when I had already bought a new battery for it (as I assumed this was the problem).

Paying for a contract but having no phone for a month while the handset was sent away to be fixed under warranty and then being without it for an extra week when they can't even be bothered to let you know it is back from repairs.

Getting your supposedly "newly replaced" phone home and trying to charge it and realising that it is no different to the one you sent in for repairs over a month ago.

Realising that you'll be without your phone for another month or more with no guarantee it will work when you get it or a claimed new replacement back...

As soon as I am out of contract Vodafone will NEVER get my business again!

After being a vodafone customer for several years starting with a work mobile (that I did not pay the bills for) and then moving onto being a direct customer I have had my fair share of network problems. That is not what I want to post about.

When I decided to leave Vodafone, I contacted their call centre. After around an hour in various queues I finally got to speak to someone and requested that they terminate my service and contract. As I still had around two weeks before my contract was up I was told that I couldnt forward date the cancellation so would need to call back once the contract had finished. This was quite annoying as I really didnt want to have to go through the pain again.

Roll forward two weeks. I called again to request that I cancel the contract. This time I waited in excess of an hour to talk to someone and when I finally did they would not terminate the contract for me. I had to answer a whole bunch of questions about why i was leaving and then get put through to someone else who had some "great offers" to talk to me about - despite my protestations I went back on hold, this time for another 45 minutes (at least).

The next person eventually cancelled the contract.

Roll forward 1 month - I got a bill. Not for the phone service but for two video packages that I had on the phone. APparently termination of the phone contract so the phone no longer works does not automatically cancel these services.

As the bill is only $7 per month, I think I will just pay this for the rest of my life to avoid the need to ever have to deal with Vodafone again!

I have a mobile broadband connection. They seem unable to direct me how to check my usage online.
Login they say. Great. They will send my password to my phone. I don't have a Voda mobile I say. Oh!
Here we hit the problem. They can't/won't email the password. The email they sent me with the login link takes me back to the page where I need my password. 2 hours on hold for this unsatisfactory outcome. Still unable to login and check my usage.
Kathy

I have a mobile broadband connection. They seem unable to direct me how to check my usage online.
Login they say. Great. They will send my password to my phone. I don't have a Voda mobile I say. Oh!
Here we hit the problem. They can't/won't email the password. The email they sent me with the login link takes me back to the page where I need my password. 2 hours on hold for this unsatisfactory outcome. Still unable to login and check my usage.
Kathy

I tried to pay off my Vodafail bill of $9. It would not accept an online payment. I called Vodafail and was on hold for half hour, finally put through, then transferred to 5 different people. Each time they asked me to repeat my personal information and why I was calling. Each time they said they could not take payment and assured they would transfer me to someone who would.

After the fifth transfer I told the Vodafail staff I have spent the past half hour trying to give them money which nobody seemed to take. She assured me multiple times she would transfer me to the right person. Then...she HUNG UP ON ME. I called again and was on hold for about 40 minutes before I hung up.

Vodafail sucks.

I have been with vodafone for many years now! Originally pre-paid i was comfortable with my choice of carrier. I then chose to go over to a contract. I have had reception problems for the last year & 6 months, & i was told the exact same thing with every call. Its your phone.. I had by this time changed my phone three different times. I then rang up to cancel my contract & sat on the phone for 1 hour. After i was put through i could not understand the lady. & asked to be put through to the manager. After another further ten minutes on hold i was told that i could have 50% off my cancellation fee. Again i asked to be put through to the manager. Another further ten minute hold before i was put through to the manager. Vodafone's service is unbelievable. You should not have to be on hold for an hour before speaking to someone. I have since changed carriers & havent had a problem. Thanks vodafone for being a FAIL!

Hi I can't wait till both our contract's run out in 2 months, for the past nearly 2 years, it has been constant drop outs, and lack of coverage. When visiting Lancefield/Romsey there is no coverage. When I complained to some locals, they said "you aren't with Vodafone are you? It doesn't work here"
As I'm going to be visiting there regularly this year I can't wait until I can go with someone else who offers a decent service for the $$ we pay. Also had problems with late voicemails & texts, and when signing up got a 10% discount on the contract, with 2 months free, this has never happened, gave up being on hold and talking to several different people who all promised to fix our account, never have got the 2 free months, and no 10% discount. Absolutely hopeless. Think we might have to go back to Telstra, they are rip offs but at least you get the service you expect.

Signed up in November on a plan. Was not advised that the Infinity plans (which would have suited my requirements a lot better) were being released the following day! Exceeded the cap I signed up to but was not informed. Called Vodafone and upgraded to an Infinity plan (more expensive per month than original plan but suited me better). Sales rep agreed that the cost of the calls over and above my previous cap would be credited as I had agreed to sign up to a new more expensive plan. Bill arrived - credit not applied! Emailed Vodafone 3 times and got an autoresponse each time. Tried calling 3 times but was on hold for 15 mins or more each time. Vodafone then barred my calls. That day I eventually got through and spent 1 hour 10 mins on phone with agent who struggled to understand the issue. With respect to the agent, she was new to the job and clearly did not have the appropriate training. However this was extrememly frustrating as there was no supervisor available for me to talk to but she could not help me. Eventually persuaded her to unbarr the phone and give me a commitment to have a call back from somebody that could help within 24 hours. No callback! Received a text 5 days later saying that my "billing issue had been resolved". Also received an email to tell me my account was overdue - again with an amount that was overcharged! Phoned Vodafone again and got through to an agent after 20mins on hold. After 30 mins call he eventually agreed to credit the charges as was originally agreed 7 weeks earlier. What a struggle and ultimately I am listed as the customer who did not pay on time!

I have both my mobile (which I stupidly recontracted myself for another 2 years in Nov) and mobile broadband with Vodafone. My mobile - drops in and out all day every day, I work in Sydney CBD so you'd think there would be AT LEAST 3 bars of coverage, nope. I travel on the train from West Sydney through Parramatta every day and there is barely any coverage any time along my daily commute. Mobile broadband - The last 4 months I have had the mobile broadband nightmare of nightmares, barely 2 bars of reception, I connect only to be disconnected within a minute or so sometimes within a matter of seconds. Each session I spend on the net is filled with me reconnecting at least 50 times in every half hour. Seriously.

After numerous times waiting on hold for up to 45 mins at a time I got through to the "technical" department (after actually getting through to someone twice previously that morning but due to no call drops outs had to call back again and again). Their solution to my coverage problem was to get into my car, put my laptop on my lap and drive around till I found coverage in a nearby street and then call them back!!! So they expect me to drive around continually looking at the coverage bars on my laptop screen to see when it picks up then pull over, call them back abnd sit on hold for another 45 odd minutes.... wow how has this guy not been made the president with his ingenious solutions! I let him know what I thought about that idea and asked to be put through to someone to disconnect my broadband as as far as Im concerned I am not getting what I am paying for, excellent! No, not really as I was on hold to the disconnection dept for another 30mins and hung up. Fumming, I attempted this fun excercise in the morning. This time asking right off the bat to be disconnected and again told I had to be put through to the disconnect dept "NO WAY!" told the cust service girl to get them to call me, Im not playing this game every day. Was told they would call me within 48 hrs. 5 days later, I get a call, saying that i am in contract for another 3 months and I would be charged a cancellation fee and that I had the option to fix my coverage problem but had "declined" the tech persons offer to resolve it. How is it acceptable to send a person driving around with a laptop in hand surely at the risk of having an accident or getting a fine for using a laptop while driving! There solution was a joke! After an hour of agruing with this guy and getting no where, I hung up. I wish to god that I had never reconnected my mobile phone with them or got mobile broadband, compensate your customer vodafone, we are paying for a service we are nto receiving, they are not holding up their end of the contract! oh btw, even if u sign with them and have coverage issues, bad luck. Coverage is not guaranteed, even in the middle of Sydney CBD! What a joke.
I now yell out "Vodafone Sucks" each time I walk past any Vodafone outlet, hoping the new customers will listen to my warning and stear clear! God help us all.

V exing
O bstructive
D egenerative
A nnoying
F lippant
O bstructive
N eandrathal
E gregious (if you dont know what this means, look it up while on hold to Vodafone. You will have plenty of time. I did.)

I have been with VF for over 10 years with no problems until the recent ssytem upgrade.

Now, I get no service inside my house. I need to go outside to make and recieve calls. Quite painful giving the recent rains!

I also do not get any service in my office, which is in Wollongong CBD.

I get my text messages hours late, if at all...

When I have tried to contact VF, they put on hold for an hour, then I get a message stating there has been an error and the call is ended.

I have tried to email them, with no success.

I have attended the local store, to be told that the staff have my full sympathy, and that the staff member uses Telstra and is much happier with them...

what can one do?

I have been trying to upgrade my plan for over 2 months! I don't understand how such a simple process can be so flawed.

Firstly, I went to the 3 store times, only to be told different things by each representative. 1) We can't process upgrades here in the store and I got told to call the direct line 2) You need to go online. (But online tells you to call???) 3) yes we can do this in store but we don't know when we're getting iphone4's in.

So which one is it?? How are these staff getting trained if all can't provide a consistent answer? By the way, this was from 1 store (corner Bourke Street & Swanston Street Melbourne CBD)

Secondly, it took 7 business days to process a bpay payment and when I tried to upgrade over the phone they advised they couldn't process as I was in arrears. The first time I called, the operator said he'll take down notes about my issue and for me to call in 48 hours. Fine. Before I called the second time, i made sure i checked online to make sure the payment had cleared. It told me I was in arrears for 0.32 cents when the day before it said $68 (i paid that $68 a week ago) where did the 32 cents come from? Another system stuff up from vodafone i'm sure Second time I called, they said I had to wait 4 days!!
And the worst part, they could see no notes from the previous operator!!

Third time, i finally got through to the upgrade team, they could not put my address in "the system" because South Melbourne was coming up with a different postcode?? Does outsourcing call centre teams mean that all integrity and service is completely lost? Obviously vodafone doesn't know what customer service means and are happy to give these people in Bangalore or where ever, poor systems, poor training, poor everything! I then got put on hold and got hung up on.

I have called again for the 4th time only to get told that they can't put my exact address because they use a system that reads off google maps? What on earth do they do with new estates which aren't on google maps yet?

Surely I have gone above and beyond what a customer is expected to go through before I start complaining right?

After spending 3 hours on hold to transfer to customer service, I was advised that the csr was going to transfer me to a department that could assist me. She transferred me to a call q that was closed. I was alos told that move form post pay to pre pay that I would need a new sim card which I bought and it was all a load of rubbish, didn't need to spend $30 at all. Dropped calls alot in 3070 and overall crap service.

Vodafone telephone customer service is just so unprofessional at the moment. I used to always promote Vodaphone but not any more. I wish to change service providers for many reasons including on hold wait, post purchase customer service just to name two. Not a happy customer.

I have been with Vodafone for 10 years now, and in the last 6 or so months, they have become the worst Telco company in Australia.
I still have all my bills downloaded, detailing the numerous times I would have to call someone back after signal dropouts. I called Vodafone 2 weeks ago after realising customer loyalty means nothing to them. I spoke to one person after holding for 10 minutes, who then transferred me to the Network department, for whom I waited on hold for 45 minutes. And yes, I was calling from a landline at work because my mobile, my only form of communication, would have dropped out after just 2 minutes.

They eventually called me back stating that the coverage in my area has been improved since I complained. My initial question to them was "do I have to pay exit fees on my contract?" which I reiterated to them at this point. They transferred me yet again. Being on my mobile this time, my phone cut out. I then contacted the Ombudsman and am currently waiting to hear from Vodafone again.

I am so sick of not receiving text messages or people not being able to call me because my phone is "unavailable" when it should be available.

Called regarding terrible phone reception inside my house, was on hold for 50+ minutes, was told a tech consultatn would call within 48 hours, 96 hours later...still no call! (maybe its because I have no reception? - ironic!)

Called to discuss network coverage issues and was on hold for more than 90 minutes. Hung up in the end. Should send them an invoice for my time!

After 3 hours on hold with Vodaphone regarding the above issues and being passed and dropped and passed and dropped, I decided - screw this,I'm going to email and they can call me. 5 emails later and 6 weeks, no call. I have no reception while at my house or my parents house, my partner is self employed and constantly misses calls regarding jobs because of reception coverage, I cancelled his plan months because of the lack of reception and told the customer service team that and they said there was nothing they could do, only now to be told they should have let us out of the contact instead of me paying $400 for the service to be cancelled because of the lack of range. Their company is a joke, and I can't see it getting any better for me in the short term, considering we are not pushing the 2 month mark and no answers.
Thanks for the vent!

Rang up to complain about reception issues. After 2 hours of being on hold and told to hang in there, she said she needed to transfer me. While transfering me they must of been new because they hung up on me(or it cut out after 2 hours on hold who knows.)
Ringing back again the next day i decided to choose cancellations. Thinking they may pick up a cancellation quicker as the person at this stage might be pissed, I again had to wait 2 hours to be told to be transfered again.
After successfully being transfered and another 2 hour wait they said they would "look into it".
Are you serious? 6 hours of waiting to be told they are looking into it. 3 days later they rang me back saying they had fixed the problem. After telling him they have not done shit and I still need to stand on my bed to make a call and get the 1 bar or so needed, they claimed they are always making improvements to their network and to just hang in there.
I think the ombudsman can sort this out for me now.

Rang to complain about service and was ON HOLD FOR 4 HOURS AND 2 MINS

This is my second contract with vodafone. Had no problem for the duration of my first contract however once I renewed my contract for a 2nd term I started to experience certain probelms. After switching to paperless statements I rely on their website to provide me with my billing information. This worked out nicely for a while however for some reason unknown to me I was not able to login anymore to veiw my statement and therefore unable to make payment for my bill. Once I contact the CS dept at Vodafone(on hold for 2hrs) in regards to this issue they advise they were upgrading the system, I have to call them each month to ask LARA for an account balance. It appears that they have been upgrading thier site for the last 3 months. Anyhow CS were totally useless in resolving this issue and straight out RUDE!! Why they outsource their call centre to india is a mystery. They may be cheap labour but the service they provide shows exactly how cheap these guys really are. At least give them guys over their a crash course in English. Oh and I also have the standard Vodafone issue's like no reception, delayed msg's and voicemail and poor download speed. My contract ends in March and I cant wait until its finally over. Never going back!

My sister had a baby and my brother in law couldn't get a hold of me due to vodaphone's reception. He could get a hold of everyone else but me, I ended up finding out 2 hours later then when I tried calling people, after 1 minute the phone would cut out. This happened over 6 times and I can tell you now I have cursed vodaphone for a long time but this was the final straw. Everytime you call up you are on hold for hours and if you go into a vodaphone store they have ques out the door of people complaining. I actually turned 2 tourists away from vodaphone in the CBD as they were waiting for 20 minutes and they asked me what i thought of vodaphone, my exact words were "if i wasn't locked into this contract I wouldn't be with them, go to telstra". My ex fiance has troubles sending me messages, This has happened so many times over the last 2 years i continue to go to vodaphone and telling them something is wrong with my settings, one minute I can receive his messages then next minute I can't. It actually caused us to break up because of mis-communication and it was all because i never got the messages I needed to get off him.

My friend tried to cancel her account last week as she was leaving for overseas. Vodafone failed to send her her final bill of $1000 (to cancel her contract). She was on hold for nearly 2 hours trying to pay this outstanding bill and when someone with pooor english answered, he hung up on her!
2 hours prior to leaving for the airport we called from my vodafone mobile only to be on hold for 45 minutes without ever being answered (thanks, I have to pay for that vodafone). In a last effort to do the right thing and pay the bill we attended a vodafone shop where we were unable to be assisted in person! You'd think vodafone would pull their finger out and show some customer service when a customer is trying to give them money!
I cannot believe after all the bad publicity and obvious loss in business for them they haven't bothered to improve something as BASIC as customer service.

More than 40 minutes on hold, three times, while trying to give Vodafone more money by putting global roaming on.

Never able to roam - never got through. Ended up needing to buy another sim card while O/S, on a work trip. Ridiculous!

My husband purchased a phone (from Officeworks) which was locked to vodaphone even though the salesperson assured him it could be used with other networks. The only option then was to pay the $50 to unlock it. Unfortunately the instructions did not work. I then called vodaphone and was on hold for 1hr 40mins to an overseas call centre. When I finally got an operator she was of no help - all she had to do was to walk me through the instructions to see if it would work but reading from a set call centre script will never give you high levels of customer service. She asked how many times I had tried to enter the code (twice) and then said possibly that was too many times and I would then need to send my phone to Nokia to have it unlocked. After much patience and perserverance on my part I was able to obtain additional instructions from her and the phone has been unlocked. Had I not perservered I would have been left with a useless Christmas present. Given my experience with Vodaphone I would never consider using their network or services.

Mobile internet stopped working so called and was told there was an intermittent problem and to try again the next day... we spent the next two months with terrible connection and some days no connection at all. Tried over and over again to contact the help centre but EVERY call went to a message saying to call back. Tried the complaints line and was put on hold every time. Connection only improved once Vodafail.com story appeared in the SMH.

I can not make calls, when I finally do my reception cuts out, Every time people call it gos to vooicemail without ringing, I called up to complain waited on hold for 50 mins till my phone cut out, called again got through to someone and they put me on silent hold for 40 mins, thats when I realised they had forgot about me finally got to talk to someone and they put my account on investigation for me, 3 days later got an sms from vodaphone telling me to call them I waited on hold for 40 mins, when the opperator picked up she told me the department that needed me was closed, but she would call me back the next day, she didnt call me back so I called back only waited 20mins, not to bad considering, and all it was about was telling me that they had started the investigation, 20 mins later I got another message telling me to call them, I so dont think so they can get stuffed!

I have just signed up with VF about 3 months ago and since then i have failed to turn up to 7 job interveiws because my phone was "Out of service range". Then i thought to myself why not ring the company and find out why they aren't calling me. Turns out they tried me on 15 different occasions for the one company because of my credentials then came back with the excuse that i wan't intrested.... Since the first time i noticed this happening i called customer support and after 5 hours on hold because i had nothing better to do. They sent me to a message bank and told me they would call back. Ater about a week they cut my service altogether and charged me for the rest of my contract costs. When i went in and demanded my service to be restored i recieved about 400 or so messages from friends and family not being about to reach me.

sms & mms not working, hopeless customer service who dont know what they are talking about, being on hold for more then a hour each time before someone takes your call, customer service not listening to what your needs and wants are and excessive charges.

Trying to simply update my whereabouts on my iphone through both maps app and foursquare - and data is soooo slow! Then tried calling 1555 to complain and was on hold so long I had to hang up (at least 15 min). Completely Sucky!

Waiting period is pain in Vodafone Customer Service. I don't remember the dates and time.. I waited min 45min after that on hold i waited till 1 hr then cut it off.. realy painfull....

My husband and I are both on Vodafone ....We live within 5km of Melbourne CBD and the reception bar is always on "No Service"
I rang vodafone and told me that it is our iPhone3Gs handsets that is the problem and that we need to update our software. We upgraded and still no reception. Problem not solved.
So when we are at home, we cannot receive calls or text or go on the internet (unless using our own wifi network at home).
Everytime I try to call Vodafone helpline I am on hold for no less than 15 minutes and to make matters worst I have to make this call outside the house because once we cannot get reception in our apartment!
I have friends who have come over and are on other network (Optus, Telstra) and their reception in our apartment is fine.
The other who are on 3(now part of Vodafone) also has the same problem.

I ALWAYS have poor reception and the the internet speeds are a joke. As a customer i did not sign up for such a poor service and get quite frustrated when i am on hold for so long i almost forget why i am calling them. I dont have a problem with the call centre being over seas but do sometimes find it hard to understand some reps. Nothing racist - its just the language barrier and i understand that. Whenever i leave my house to travel to my family/friends places etc i have no reception for the drive and no reception at their residence. I just think that it is greatly unfair that we are paying for a service and getting NOTHING. Its Disgusting how they are able to take our money without providing a decent service. I moved from Telstra to vodafone as i was sick of the hassles Telstra were giving me - BIGGEST MISTAKE EVER. When my contract is up in August i will be moving back to Telstra (i thought i hated telstra more than any other provider, boy was i wrong!)

Call customer service and placed on hold for more than an hour! Not once not twice but four times, Outrageous.

1.I have been a Vodafone customer since June 2009, after switching from my employer's Telstra system due to work downturn. I arranged for a $29 a month prepaid account using my existing mobile phone, and for it to be automatically recharged from my credit card account every month. The automatic payment has not occured 75% of the time, and I have only been aware of this when "call failed" appeared on the mobile's screen. My wife and I were stuck in Europe due to the volcanic ash cloud and I couldn't get my account credited because I didn't have the right credit card with me to do it. When I have asked Vodafone why the system to automatically recharge hasn't worked, I have been given many different tales - system failure, credit balance was too low, it won't happen again, etc.
2. In June 2010 I took up a "special offer" through NRMA and chose to buy a $49 a month account (less 10% for NRMA members) which included a Nokia 97 mini. Howevere, the next day, I realised that I don't need a new phone or the extra services. I rang Vodafone to cancel my order. They said that was fine, but I had to return the phone in a special 'return' bag which they would send me. Despite many calls (most of which I give up on after waiting up to an hour) and a visit to the local Vodafone store, no 'return bag' arrived, so I sent the unopened package back to Vodafone. Then the billing started - $49 a month. I returned the bills indicating that I didn;t have a Vodafone supplied mobile. Another bill, then another then another - all returned annotated to say I didn't have a Vodafone supplied mobile. Then the debt collection agency wrote saying I owed Vodafone $1324 and unless I paid legal action would occur. I went yet again to the local Vodafone store where I was told that because I had cancelled my account I had to pay a cancellation fee ($900?)- but the store could not resolve the problem, it had to be done by phone. More calls and hours spent on hold. Eventually my solicitor told me to send a "Cease and Desist Notice" to Vodafone and to use this in any legal proceedings that Vodafone might try to bring against me. That worked. I have received no more bills or threats of debt recovery.

Been using Vodafone for about 9 years I moved from Brisbane to just outside Toowoomba thought it was just my old phone because it was pre 3G bought a new phone last year on contract it has all bells and whistles ,still had problems so then thought it may just be because of where I lived but others on different networks had reception. I called vodafone a few months ago and was put on hold for ages as well. I complained about the constant drop outs and delayed SMS messages that remain in the outbox and are not sent unless I physically resend. Reception can be shocking, no service it comes and goes all the time. I make 1 call and then the network is unavailable. Its crazy. You call and you can't even talk to an Aussie. They told me the same as they have been telling everyone else. It was my phone. There is nothing wrong with my phone. I used to be proud of being with vodafone and now I am embarrassed. I have not bothered to call back because what is the point they don't give a damn about their customers anymore.

i upgraded my phone a couple of months ago and as i was with 3 the salesperson said that all 3 customers would eventually have to change to voda, worst thing i ever did have had constand problems with reception and have been put on hold for at least a minimum of 30 minutes every time am i going to get compensated for my time? i dont think so will they still want thier money probably, i am now advising people not to change to vodaphone

Disgruntled 9 year verten of Vodafail! (mind you only the last say... 2 years has been terrible)
*my sms's are delayed just yesterday one was delayed 6 hours, NOT cool
*A bucket load of "call failed" at least 10 a day!, NOT cool
*Consistently getting bull*#@! reception, NOT cool
*And dont even start me with the customer service. OMG after on average 30 minutes on hold everytime i get someone who not only cannot speak english very well, they dont understand me and its obvious they are not in the great land down under due to the silence when they are not talking, crackly sounds and massive delays when they are talking! I tried the 'go to the bloody store and talk to someone there' tactic and wow they apparently cannot help you at all ... out of the 7 different stores i have been to all but one told me to " call 1555 customer service" the other one asked if i'd like to know i could get out of my contract and in his words 'sign up to a better provider".... hmm EPIC VODAFAIL!

I have tried to ring Vodafone customer service is the past few weeks for several times but never be successful.

Each day I called at least 5 times, either the voice machine said that they have the technical issues and require me to hang up, or I have been put on hold for at least 1 hour each time.

Even I am lucky enough to speak to a human, as soon as they knew I want to cancel my contract, they cut the line off straight away.

At work, there is no reception at all. I have to divert my phone everyday and cost my own money.

There email reply is saying they can't help me with anything.....

Unbelievable!!!!