It's getting really frustrating when i can't access how much money is left on my cap. Every single time i SMS the number, or call through.. the service is temporarily down, try again later - how convenient?! This happens every single time I try to check it, so I will refuse to pay any fees that im billed if by accident i do go over! I won't even start on the lack of reception..

I have had bad coverage for the past 3 months. When you call to report the issue it takes for ever and in the end have not got the time to hold on. text message sending and receiving are not sent straight away also receiving text the next day. We have always had pretty good service but the last 3 months have been a shocker

I got a call from Vodafone yesterday. They advised me that my contract is almost up and they wanted me to renew my 2 years 599 business cap contract.

I asked them why you guys are still trying to sign up new customer and ring your existing to try and get them to renew their contract even though the network is almost unusable.

The data service is like the slowest thing I have ever seen. It takes about 3 minutes to load up SMH website in the middle of CBD!!!!

Obviously I had a go at the guy. I tell you what it was the best feeling in the world. I have been waiting for this phone call for almost a year.

Well after 2 mths of compliants and being told by Vodafone that "yes coverage is very patchy in your area" they have released me from my phone contract. Apparently Vodafone will send me a pre-paid bag to return my iphone 3G. (Holding my breath in anticipation!)as they can only release me from the service part of the contract,not the phone payments. Ported my number to Telstra last Friday. YESTERDAY (Thursday) I get a call from Vodafone customer retention, asking how they can keep my business! HAHAHAHHAHAHA too late.

Having taken up Vodafone as a business client, I find it continually discouraging when the network drops out either whilst I am on a phone call to a customer or trying to locate a service.
I don't understand how the reception for other network clients is fine and mine cannot keep up. My clients like to be able to speak to me when they can and recently even just a trip to Toowoomba put me off the map!
Last year, on a business trip to Japan I was assured I would be able to roam from overseas. Having arrived in Japan, I found this was not the case and spent days on the internet trying to get my service up and running.
Only 4 days prior to leaving did I finally have the coverage I was promised would be ok. By that stage a wedding cake order had been cancelled as the Bride had been unable to locate me and I had lost other clients enquiring about orders too.
'Not happy Jan'
Now with issues on my iphone, I have not been able to use it whilst on contract with Vodafone and find it disheartening that the contract and the waaranty don't go hand-in hand. As far as I'm conerned if I'm still paying for the product and it fails through no fault of my own, I shouldn't have to wait to have the phone replaced or pay for the replacement.
The system is ridiculus and as soon as my contract is finished I will be changing suppliers.

Terrible coverage, I work in the Brisbane CBD, little reception at best of time and 3G rarely connects.

I've had calls just drop out and lose reception for no reason. Will be attempting to leave Vodafail shortly and to try my luck and give my money elsewhere.

Vodafone, don't provide the service I am paying for.

Constant data issues, my phone shows service and people cant get through, the network is obviously not what it used to be. I can not be bothered waiting on hold anymore, that LARA service they have is absolute rubbish, get some people on the line to assist your customers!!! I have cal;led previously and was told there was no network issues, do you think we are that stupid!! anyway if there is no resolution I will be changing to another carrier as many have already!!

I have been a loyal customer of Vodafone for 6 years. I renewed my contract, signing up for 24 months with an iPhone 4 in September 2010.

About a week in, I noticed that my 3G data speed was rapidly decreasing - this has NOT improved in the last 4 months. This didn't worry me too much at first but then the SMS problems started. If I was on the 3G network, I was unable to send SMS but obviously if I de-activated the 3G then I couldn't browse, get emails etc. It took me 45 minutes to get through to someone who told me that Vodafone was doing upgrades in my area and it should be fixed within 2 hours. 3 days later it was finally fixed.

However, in the last 3 months I have had more that 5 times where I was sending text messages then a few hours later realising that I had not received any (ater sending a test to myself). When I called the first time, I was told that it was a problem with my sim and to reboot. This didn't work so I was given about 10 different options to go through before it started working again.

The next time it happened, I was on hold for 56 minutes before getting through to someone that could not understand what the problem was and I had to be put through to his supervisor who wasn't much more help but eventually gave me a code to disable call barring on incoming text and told me that I must have played with settings to cause this! I know for a fact that I didn't touch ANY settings and after some investigation, found that there was not even an option for call barring within the iPhone menu!

The third time this happened, I called vodafone and was on hold for 18 minutes before being disconnected. I called back, went through all the prompts and then LARA said "Sorry, something went wrong. You'rell have to hang up and try again". This happen 9 times before I finally go through to someone who told me that I had to fully restore my phone because it was a handset issue. Tried this, took 2 hours, didn't fix it. I called back anda further 30 minutes on hold got me back to someone else, I asked for the code and was bluntly told that there was no such code for call barring. 20 minutes later I managed to get him to look for it, speak to his supervisor and give it to me. Luckily I remembered to write it down as this same issue has happened a further 2 times since then.

On top of that, I constantly get call drop outs and no 3G even in CBD.

And the icing on the cake? I tried logging into Vodafone online and was told my password was incorrect. Upon trying to reset, I was told I wasn't even registered. So I went through the registration process and what do you know, all my details are exactly how I left them!

I have never had any reason to change before but I am seriously considering moving to another Telco because this is pathetic!

I have been a loyal customer of Vodafone for 6 years. I renewed my contract, signing up for 24 months with an iPhone 4 in September 2010.

About a week in, I noticed that my 3G data speed was rapidly decreasing - this has NOT improved in the last 4 months. This didn't worry me too much at first but then the SMS problems started. If I was on the 3G network, I was unable to send SMS but obviously if I de-activated the 3G then I couldn't browse, get emails etc. It took me 45 minutes to get through to someone who told me that Vodafone was doing upgrades in my area and it should be fixed within 2 hours. 3 days later it was finally fixed.

However, in the last 3 months I have had more that 5 times where I was sending text messages then a few hours later realising that I had not received any (ater sending a test to myself). When I called the first time, I was told that it was a problem with my sim and to reboot. This didn't work so I was given about 10 different options to go through before it started working again.

The next time it happened, I was on hold for 56 minutes before getting through to someone that could not understand what the problem was and I had to be put through to his supervisor who wasn't much more help but eventually gave me a code to disable call barring on incoming text and told me that I must have played with settings to cause this! I know for a fact that I didn't touch ANY settings and after some investigation, found that there was not even an option for call barring within the iPhone menu!

The third time this happened, I called vodafone and was on hold for 18 minutes before being disconnected. I called back, went through all the prompts and then LARA said "Sorry, something went wrong. You'rell have to hang up and try again". This happen 9 times before I finally go through to someone who told me that I had to fully restore my phone because it was a handset issue. Tried this, took 2 hours, didn't fix it. I called back anda further 30 minutes on hold got me back to someone else, I asked for the code and was bluntly told that there was no such code for call barring. 20 minutes later I managed to get him to look for it, speak to his supervisor and give it to me. Luckily I remembered to write it down as this same issue has happened a further 2 times since then.

On top of that, I constantly get call drop outs and no 3G even in CBD.

And the icing on the cake? I tried logging into Vodafone online and was told my password was incorrect. Upon trying to reset, I was told I wasn't even registered. So I went through the registration process and what do you know, all my details are exactly how I left them!

I have never had any reason to change before but I am seriously considering moving to another Telco because this is pathetic!

I am with vodafone on a 12 month contract. My contract expires in march. My partner is with vodafone on a 24 month contract. We have poor coverage most times, drop outs and delayed text messages. The record for a delayed message was 3 days, where i asked him to pick me up from the train station. This has occurred countless times. i had a job interview call which never called and went straight to voicemail ( where i check it had full bars of reception) I also text my friend to let her know i would be late for a lecture, where she received it 1 day later. There are times where the vodafone reception just disappears and doesnt come back for minutes. Total disgrace. i will be switching carriers to optus when my contract expires in March.

The vodofone coverage map shows good signal strenght at my residency which is not rural and now I can't make calls without having to go outside and my Internet speed is pretty much useless.

I'm 10Km from Melb CBD, yesterday I only had data reception on and off also voicemail messages turned up about 2 hours after the phone call. I had registered a complaint online in early December which recieved an email reply suggesting if I didn't reply in a few days they would assume it was resolved. Interesting!

Thanfully my contract runs out at the end of the month so I will be moving carriers very quickly. Having said that my problems with them started a few months into my contract when I called up to change the "best mate" number. I had my phone blocked and demands to pay out my contract. (Apparently someone clicked a wrong button and I had only called up to do it as the website wasn't working) This resulted in many hours on a landline phone to every country but Australia to try and get my phone back online.

Like everyone else, I've missed appointments due to calls diverting straight to voicemail and then not registering for hours, texts turning up hours after being sent,had calls drop out, zero reception at inconvenient times and infuriating attempted conversations with call centre staff and Lara. There isn't going to be anything about Vodafone I'll miss.

Im a new customer to vodafone and unfortunately im on a contract, i was sent a faulty phone and spent all up about 5 hours on hold with their customer service line, being put through from technical to the next ludicrous area they could pawn me off to. After putting through my complaint for what seemed like the hundreth time they finally emailed my the receipt for the phone so I could take it in to get fixed. One month later I still haven't heard from them as to the whereabouts of my phone, I call them only to be told that there is liquid in my phone most liekly from the battery leaking due to intense humidity and that I will have to pay $352 to get this fixed. How ridiculous is this? Not only am I paying $75 dollars a month for no network coverage and a phone that constantly turned off, I had to pay for the weather? Not only is customer service horrible, their policy is absolutely ridiculous!

Alright so I thought it was just my fam that got a dodgy network and could out dial out of our "full bar" phones. Initially I thought it might be an issue with the iPhone. Right until it happened on much older phone and then on a htc as well. Now if we didn go anywhere and remained within shouting distance thus wouldn't be a problem but because my gran - while extraordinary for her age is still 96 and we like to be in constant contact with her. On numerous occasions we have been unable to contact her and her us because of poor network that leVes us receiving messages like the handset is off or is unavailable or similar nonsense. We just all keep hoping that this doesn't occur in an emergency situation ..

After a 2 year contract with vodafone for mobile internet they sent me a deal to go in anew contract with a new usb modem.i called thm to discuss the deal and told the of the problem i was having ith reception etc vodafone assured me that the ne usb didnt have these isues it wuld be fine so i signed back up had the same issues but worse this time so i called back up had a hell of fight to get out of the contract(which they assured me wouldnt happen) but after i got out of the contract i recieved a bill that said i had gone over my allocated amountof usage by 5 gig and they were charging me $100 per gig??? after many attempts to sort this out with many promises of the right section calling me back(which never happened) i now have a credit default and & $2000 bill because they wouldnt seperate my phone and internet account, they disconnected my phone and want to charge me $1500 for the 6 months that were let on the contract..Bad customer service Vodafone!!Shame on you!!

Very poor to nil network coverage in rural NSW. Long delays receiving txt and voicemail.

I sent out about 8 text messages on Tuesday, 18 January and not one was received by the relevant parties. I also found trying to connect to some network sites, even from home or CBD, without any luck. Some times it would lock the actual site screen.

I use to live in NT and thought my bad coverage was just due to living in the NT (everything there is poor quality) when I moved to Perth I expected I'd have perfect coverage all the time - NOT SO. Always dropping now, can hardly access the net on my blackberry. Stupid.

I live in Seville Grove near Armadale in WA. The phone reception was so poor I have now switched to the Bean Counter plan with Virgin. By the way excellent reception for anyone within the area. Vodafone is hopeless.

I have delayed voicemail, no network coverage at times even when I am in CBD, my calls regularly drop out or last no longer than 2 mins and when I complained to Vodafone, after waiting for 6 hours for them to call me back, my mobile dropped out just after I launched into my complaint! Customer service of course did not bother to ring back. So not only do I have numerous Vodafone problems, I can't even contact them to complain about it. We recently moved and have no home line and I am so dependent on my mobile, yet everyday, it fails me. Driving me to have high blood pressure!

The phone reception at Asquith is crap. There a black holes everywhere there hill. All other phone companies have no problems with their reception !!! When i get home (live in a dip) i am without coverage for up to 10hrs some times !!!

Well apart from dealing with Lara and trying to get her to do what is needed, the hardware being the iphone4 has numerous problems, everything from 40 second calls ending up with the person not being able to hear me, to drop outs, people cannot call the phone it just goes to voicemail, the voicemail messages get sent to the message bank hours later, txt messages coming through hours later. Being a business phone we are losing business. Our customers are experiencing bad service which is refelcted on us giving this service level all because of vodafone's lack of service! Because we are not aware of their calls, we cannot speak to new customers and help and this affects our potential income! Vodafone fix the problem stop running me through the same hoops everytime! I check the outage page and i have all the coverage bars so no reception problems. The issues are becoming more and more frequent! with no answers and everytime i call they seem to be oblivious to anyone else having these problems! Promising call back at certain times and then not calling alterntive numbers i've provided???

Good site! well done on setting up the forum to vent and let the wider public know about these problems! Getting the Iphone is just not worth these problems!

No coverage in my house except when lying on the couch in a awkward position!

I have my iPhone with and my Mobile broadband with Vodafone.

My phone drops out frequently and so to does the mobile broadband.

I will often receive voicemails days later that are often urgent.

My mobile broadband will frequently drop at at night time around 10/11 and will sometimes not come back on again until the next day. This affects my business practices as I often cannot send important emails.

When I tried to lodge a complaint to Vodafone I had to give a ridiculous amount of detail regarding each instance of failure and due to its complications I abandoned my complaints.

I called the 'customer service (hahaha)' line a few days ago and waited over half an hour before hanging up.

Vodafone coverage is also particularly bad throughout parts of NSW where I recently went on holiday.

Not a happy camper.

My internet is completely useless and takes longer than dial up to load ANYTHING.Thats if it works at all which is very rare.
My email has completely stopped working on my iphone so I cant even get my phone bill to pay it!
Phonecalls constantly cut out and I often lose reception in the city Hub..
Feels like I'm using a piece of technology from the 90s..

really bad reception with iphones. voicemail on iphone is very slow. it will take about a day for it to tell me that i have voicemail.

Terrible reception, using an iPhone. Phone is constantly on 'E' service - at work in West Perth, driving up the Freeway north and pretty much everywhere except for home where we have a Wi Fi set up for the internet. Also holiday in Moore River - 1 hr north, out of 10 friends, every single one gets reception from other providers - Telstra, Optus, 3 etc, on various phones - iPhones, Nokia, Android etc BUT me - I got NOTHING! My 2 year contract is nearly over & I WILL BE TAKING MY ACCOUNT ELSEWHERE.

i have 2 numbers with vodafone (one being a pre-paid), the funny thing is i lose receiption in one phone at time while the full network coverage on the second number. When i spoke to Vodafone they said the problem will be my handset and so i changed the sims around but still the same issue.

i have 2 numbers with vodafone (one being a pre-paid), the funny thing is i lose receiption in one phone at time while the full network coverage on the second number. When i spoke to Vodafone they said the problem will be my handset and so i changed the sims around but still the same issue.

Reception is always dropping out in South Perth, and forget about using data...painfully slow!

worst network coverage ever.
My phone no longer can access the 3G network.

I experience call drop outs on a regular basis, to people on all networks. What is ridiculous is that when the call drops out, I will have to call again and get charged for flag-fall (connection)again and again! And this is eating into my monthly call credits.

At times when I call people, and the line seems to be blank, no ringtone, no hangup, just silence. Then I'd have to wait for a while and then it'll be fine, standing in the same location.

The thought that it maybe a handset issue is also far fetched, as I have a Vodafone exclusive mobile phone, so either way it'll be Vodafone's issue.

To be fair, I'll add that despite my first two bills being COMPLETELY incorrect, Vodafone call centre staff where very professional and helpful, albeit waiting on the phone for a long time.

Where i love i don't even get service from my house! To actually call someone i need to walk down the road just to make a call - and apparently we are in an area with Coverage.... I have had numerous people comment that they have left me voicemails - but never ever get them at all!!! I AM OUT!!! So over there crap

More than 2 hours on hold to Vodafail on 5 separate occasions over the course of a week trying to speak with a PERSON in customer service.
Ended up emailing my concerns, all problems that I have seen increase since December 2010: calls dropping; service completely dropping out; emails loading 2/3/4 times over; voicemail dropping out; not receiving messages at all, or much later than they were sent; poor coverage, even driving down the Mitchell Freeway! The response received from Vodafail was that my "concerns are not valid" and they have refused to release me from my contract and have said I need to phone them to discuss my concerns with a Vodafone representative...only I don't have 4 hours to wait on hold nor the inclination!
I am NOT getting the service I signed up for nor the service I am paying for. I have not received a personal apology, let alone any refund, for the considerable amount of time my phone has been disconnected from their network nor the inconvenience the above issues have caused.
Vodafone, you are rubbish.

5% voice reception at my old house in Fairfield Melbourne - a central suburb!
30% reception at my new house in Richmond Melbourne - a central suburb!
0% reception at my partners house in East St Kilda Melbourne - a central suburb!
Totally useless call centre staff - no common sense.
VODAFONE IS TERRIBLE!

Vodafone coverage in 3337 is horrible. Cuts out and never gets reception.
Other day called vodafone and was told there was a 30 min wait and we will call u back. they called me back and when it went to put me through to the actual operator it dropped the call, so i had to wait another 30 minutes for vodafone to call me.

also my vodafone iphone 3gs insurance expired in late september.. in oct i sent my phone for repairs and they said to put it through insurance as wifi wasn't working. It took vodafone 1 month and they didnt call me back after i left my phone with them. I called vodafone and they advised that some report had been misplaced and that my phone claim was in limbo, but then quickly they sent me an email saying it had been denied because it wasn't damaged enough! so next time i know i need to break my phone or run over it, so insurance will cover it!

Useless service. People are always complaining to me that their calls go straight to my voicemail, even if it says my phone has full reception!! Calls drop out all the time and reception drops out and goes in to "searching" mode ALL THE TIME. I have to restart my phone to try and get service back. One of the most annoying things is the time is takes to connect to a call even though it says I have full reception - sometimes I can dial a number and it takes over a minute to connect!!

Dropped calls, data connectivity almost always falls down to EDGE instead of 3G. Quite often I get voicemails without missed calls (when I'm well within the coverage) and people tell me that they were routed directly to my voice mail.
I can't rely on my cell phone any longer !!

Hi,
My main issue with Vodafone is the difficulty I had trying to set up direct debit facilities to pay my bills automatically. I advised Vodafone of my credit card details and was assured that direct debit had been set up on my account. Approx 2 months later I noticed that I had not been billed. I rang up Vodafone again and again gave them my credit card details. They assured me that on the next billing date my credit card would be charged for the 'overdue' amount and the next bill.

Next month I experienced the same problem. Vodafone did not bill me the outstanding amount nor the current bill. I again rang Vodafone to again give them my credit card details.

Next month I had the same problem, except the way I learnt about it was because Vodafone had disabled my account - due to non-payment.

I again rang Vodafone (please not that EACH time I rang Vodafone I was on hold for an average of 30 mins)and complained. After much back and forth with an extremely unhelpful foreign call centre operator (I do not blame them, they are the frontline to Vodafone's issues and don't deserve the anger they receive). In the end they gave me a $50 credit on my account and assured me that they reversed all 'late payment' fees - I had been charged 1 per month.

The next month I get a rather nasty automated sms from Vodafone telling me that my account wasn't paid and to please pay it or my account would be disabled. I range them back (another long wait on hold) and paid my bill over the phone. At the same time I decided to remove my credit card details from my account and I would pay my bills manually from now on.

I got online some time after this to check and see if my credit card details had been removed from my account. They had not.

For the next 3 months I went to their website and manually removed my credit card details. None of these attempts worked. Finally (last month) I rang them again (another long wait on hold) and had the call centre operator remove my credit card details. They have now been removed.

At the same time I told them that I had had enough of Vodafone and told them that I wanted to break my contract and move to another provider. They told me that they could arrange that for me, however I would be charged an early cancellation fee. I decided to stay as my contract expires on 24 April 2011.

My other issues with Vodafone are the same as those I hear in the media. I have poor coverage, even in my home and I live 5km from Sydney City, delayed SMS's and call drop outs.

I am completely over Vodafone and will NEVER sign up with them again.

poor coverage and slow data for months, delayed voicemail and delayed sms (this caused me lotgs of heaqdaches for my work)services limited even though bill paid and still limited, cant log on to website anymore. not going to be bother ringing customer service. As soon as my contract is over in a few months I am outta there and NEVER to be back again. Best way to complain.

95% of phone call drops out.
Receive texts 6 days after they were sent.
No 3G reception in 0% - 25% reception around Sydney.
2G reception just as shocking.

Every since I got my Iphone 3G back in October the coverage has been shocking - most days at work I cant get coverage unless I move around the office, I try to us the internet on phone, that takes forever to load. When I try to send messages half the time you have to send them a few times over. And most days the 5 bars cut out to "No Service" or "Searching"

It happened again last night. The called dropped three times. I lost signal on my phone and I was in the CBD where the reception is always good. Rebooting my phone didn't work. I just hope this gets resolved pretty soon. My personal phone is also my work phone. Unfortunately I have just signed a 24 month contract but if it continues like that I will cchange it back to Optus. I never had this problem with Optus and am sure Telstra is a anotehr good option.

Oh where to begin!
I've been with Vodafone for over five years and here are a few gems...
1. Originally on a $79 cap plan I had exceeded my limit a few months in a row due to friends and family moving interstate and OS so I rang Vodafone and they suggested I change to a different cap, so I changed to the $99 cap which was more cost effective. I was worried about my contract so actually recorded conversations to ensure my contract would stay the same - no problem I was told. After 3 months on the $99 cap I changed back to the $79 cap. THEN - when I called to double check when my 24month contract expired I was told the year - 2014!! Because I had changed my original cap plan they added 24months with each change! And so began a drama that lasted over a week while the problem was fixed to prove that I could change cap plans freely (as stated in my contract which was meant to expire in 2008!)
2. COUNTLESS MMS and SMS messages that never get recieved and STILL charged for (upon calling the call centre I was told there was no way to actually prove that messages were not recieved so I was to be charged regardless - this was said by an Australian call operator).
3. EXTREME waiting times to speak to a customer SERVICE operator for Vodafone and this is AFTER their call centres have been outsourced to Asia.
4. Call service operators who NEVER understand the problems as they can only help with information on their computer - this leads to repetitive conversations of them reading from a screen and not actually resolving the issue OR understanding the issue.
5. Poor, poor, poor reception all over Sydney for iPhone.

I live on the Northern Beaches and often have dropouts or no reception Vodaphone to Vodaphone with my Son who is only two suburbs away. My phone also records the time and date of all text messages received in my 'Inbox' as being 12 hours ahead of time. A friend with a 3G phone drops out every single call and can phone half a dozen times when it should have only needed to be one call.

Having been on hold last night for 36 minutes before fianlly speaking with a tech and explaining my story, the tech said he would have to put me on hold for a little while to discuss with a supervisor. 10 more minutes later he returned and i ask simply for him to call me in the morning asd now my battery was about to die due to the length of the call. Now waiting again to get through 20 minutes in so far and no call back from the tech this morning as promised. No 3g coverage. Unable to view the web or send a picture txt. Phone is 3 weeks old. Whats the excuse this time vodafone.

we have 14 phones and 1 internet sim all with vodafone. we joined on a corporate plan with promises like conference calling, call transfers between users etc. all of which is useless because of the constant drop outs and lack of useable service.

In one conference call a few weeks ago we took over an hour to have a 10 minute discussion and had to add people back in to the conversation dozens of times as they constantly dropped off the conference.

the time it takes for text messages and voicemails to be delivered renders them completely useless as the topic of them is usually over before we even get the messages.

The internet connection connects as HSUPA or GSM which is much slower than 3G most of the time despite all phones showing 3G coverage.

Vodafone customer service is unable to offer us any useable assistance other than to blame us, whiile their billing department is perfectly competent and charges us a flagfall for every reconnection call, every SMS and voicemail and charges us for 3G internet that is not being delivered.

Can't wait to get out of this SCAM!

I signed a 2 year USB contract with vodaphone. I was told I would have full 3g coverage at home and at my university. I had a best dial up speed when it didn't drop out at home and no coverage at uni. I rang 4-5 times on hold from 30 minutes to over an hour which involved a sim card replacement and testing spanning a few months. I was also promised 2 months free which didn't occur. Finally I was allow out of the contract after 5 months, costing me $200-300 and disrupting my thesis.

I dont even have reception in my house in the hills, i goto drive 3 km to get in range! What a joke.

I changed to vodafail in early December and was told because of where I live/ worked I would be fine coverage wise!!!! What a lie I don't get any reception in my work building and I get hardly any at home. and talk about call drop outs i don't think Ive ever had a full conversation to someone that I haven't had to call back. They lied. When I went to a Vodafone store to speak to someone to get some help they told me it wasn't their problem and to call customer service. I told him that it was upto a 3 hour wait and didn't have that kind of time and he told me "They are the Breaks" I will never use them again as soon as my contract is up which is in 2 years unfortunately I will be going to Telstra. I should have listened in the first place and gone with them what a mistake!!!!!

I signed up for iPhone 4. The 3G network reception is extremely poor. I don't get 3G coverage at many places. Why do I need an iPhone if I can only connect to fast 3G occasionally? The voice call signals are also getting poorer and poorer recently. I lost reception sometimes even at my office in Westmead.

I can't make a call in any buildings, not even my own house. The coverage is so inconsistent. When I travel out of coverage areas and then return, it can take hours to receive messages after I have regained service. Stuck in a contract for 2 years.

Vodafone customer for 3+ years here. I've been enduring constant dropouts, flakey reception and poor 3g data speeds for too long. I have an iPhone 3GS in 24 month contract with Vodafone (expiring December 2011, which can't come too soon.

I am in a rather unique situation because I also have a work phone which is an iPhone 3GS as well, same version of OS (4.02), but work phone is through Telstra. Telstra coverage is almost flawless (I travel interstate for work weekly) and always where I have limited to no coverage (3G or normal network) on my personal Vodafone iPhone 3GS I can compare to the Telstra coverage on the work iPhone 3GS. Telstra is consistently better every time I check, and I don't think I've had a single dropped call on the Telstra iPhone.

Vodafone on the other hand I'd say 40% of my calls are dropped (yes, even when I'm in CBD area in different states), or get to the point where its chopping in an out and the person on the other end of the call cannot here me.

I signed up to Vodafone nearly 2 years ago and can hardly wait to change carriers; I have no phone coverage at all in my house (so that when people phone me I'm not aware of it until I receive a message some time later), which means when I want to make a call I have to go out into the street and even then the signal is weak. This is very annoying because I work from home and often miss work-related calls

I get mobile internet drop outs at least 20 times a day. I get NO coverage at least 2 times every day. I called vodafone and got disconnected - 3 times consecutively!!! I emailed them - four days ago - and got no response. What a joke.

I can barley get reception or 3G reception, most of the time i have nothing. The internet keeps dropping out. I got told by vodafone that they will provide better customer service and better reception than 3, but this is not the case its just as worse. I have been with vodafone since November 2010 and im one very unhappy customer

I lost my phone in Bali in August. Contacting the number on the Vodafone website meant a 25 minute wait on Hold and then only to be asked why I had rung network connections. the Vodafone consultant tried to give me a 1800 number to call, I explained that that only worked ithin Australia and explained to her again that I was Overseas. this did not seem to register. eventually she was able to put a block on the phone and give me a number for the insurance company to get a replacement phone. this call cost me over $100 as it was made from the hotel phone. I had to get first my sisiter then my Assistant at work to deal with the insurance compant and vodaafone to try and organize a replacement phone. this took six weeks and had to be bought to France by a friend. after the in excess of 15 phone calls and considerable cost I found the phone did not work. I tried to call again but was put on hold and decided to wait till I returned home in late October. More phone calls revealed that they had not removed the original block when they set up the new phone despite the fact that they charged me my monthly service charge and Phone insurance excess and other charges. One telephone consultant even told me that the numbers to call on the website were wrong and needed to be updated (without a hint of irony or guilt). It took 3 months for Vodafone to get me phone working. its like they never have people who lose their phone overseas and have delt with this process in a very unprofessional manner. The problems did continue with the new phone unfortunately and eventually after many phone calls some of the charges had to be taken off the bill which made things slightly better but only fair given the very poor service. I am leaving them as soon as my contract is up.

Is locking customers out of their own web login some sort of ridiculous attempt at 'fixing' Voda's security issues? Or are they keeping people out of their account logins so that they can't see what sort of mess may have been made of their billing history? On 14-01-2011 discovered that my well memorized password had mysteriously changed, considerable time on hold later Voda managed to (temporarily) restore my password and I was able to login to myvodafone.com.au, but NOT see my account usage details. On 20-01-2001 discovered that my password had stopped working again. Still unable to log in, and see calling them again to resolve prob as a waste of my time.

Suffered long term poor network reception in inner Sydney suburbs and I'm hardly ever more than 6km from Sydney CBD and wonder how many people think I intentionally gave them a wrong number when they've tried to call only to receive a 'not in service' message? :(

So glad I'm only a pre-pay customer (or I'd be seriously worried about what is happening to my account!) it's going to be easy to jump this sinking ship as soon as my credit expires. My commiseration to those who have suffered more than me through Voda's lack of performance, especially those on contracts - good luck in seeking fair compensation!

Calls get dropped out a lot, reception is bad in certain areas. 3G doesn't always work and making international calls is a pain.

I've have 5 services currently on Vodafone over the last two years, reception has been poor in the Melbourne metro area. Even in my home, again in metro, I cannot use mine or any other Voda phone. There is little or no signal and forget trying to use it in my study. There is a spot under my front veranda where I can conduct an almost successful conversation - but try and move from that spot and it's all over. I've complained to Voda a number of times over the couple of years and best they could suggest is to switch off 3G, put the network selection on manual and hope for the best. A month to go on these contracts and they wont see me for dust.

I am going on my 5th year being a loyal vodafone customer but am really starting to loose my patience with coverage issues getting worse and everytime I call with a problem my call is dropped or it simply hangs up on me.
I have spent my entire lunch breaks on hold and when it gets to about 55mins in either the call drops or they are hanging up as they know its a complaint.
If you tell the automative system u are after a new contract it will put you through to someone, sometimes instantly but as soon as you tell them you are having issues they drop you back into the que and so the waiting process begins again, which usually ends with the call being dropped.
At first I thought it was the iPhone 4 giving me trouble but friends of mine are not experiencing half the problems I have as they are with different carriers. I would really like to get out of my 2year contract but am willing to stay with vodafone on a month to month basis in hopes they will resolve these issues. It would be greatly appreciated if someone has advice on the best way to have my contract dissolved???

No Coverage in our house in Northcote - walk out to the front yard and coverage picks up again, my partner has an iphone and the problems get worse unable to check e-mails, doesnt receive SMS or MMS for hours if at all, calls drop out and often sounds like he is talking under water. they are only a sample of the issues - seriously looking into alternative provider atm.

Messages not being received for hours. poor reception in many areas.

My problems are:

1) delayed messages and voicemail even to other vodafone phones sometimes days late. As well as receiving messages all at once instead of throughout the day when they were sent.

2) poor service and call drop outs especially within my house. I've tested this besides other phones with other providers who have full coverage and watched my service decline to zero. My previous telco had no problems with call drops outs or service within my house.

3)fluctuating 3G coverage especially within the city.

4)unhelpful staff when contacted either through the call centre or within a shop.

5) Question really - has anyone questioned the amount of information collected when applying for a contract?? I didn't have to supply as much information for a mortgage.

Thanks for organising the website! I now know I too am not alone and will consider other telcos as this seems ....are there equivalent websites for them???

Messages not being received for hours. poor reception in many areas.

Messages not being received for hours. poor reception in many areas.

Venting your tough talkin spleen at the Customer service agent is pathetic in the extreme. They didn't build the network, they don't maintain the network, nor can they do anything to make the network better.

If you really want to make a difference, then you should all call the CEO's phone lines or head office switchboard instead.

Vodafone, calls keep dropping out, sounds like I am talking underwater and NO INTERNET ACCESS, no signal leaving melbourne 14/1/11 for about 30 mins, no signal in Endeavour hills in Melbourne, no coverage on the Calder hwy past Kyneton.

I had wireless internet for 2 years with Vodafone and it was an absolute disgrace. Constant internet dropouts and failure to log on to the network. The wireless dongle was a useless piece of garbage. We have 5 computers in the house ranging from laptops, Mac's, and PC's, and no matter what hardware was used, the same issues were always there: dropouts, failure to log on to the network. I will never go with Vodafone for anything ever again, and im only 30 years old, so that means they won't get a cent from me ever again, neither will they ever see business from my wife, or any of my future children. Keep doing this to people Vodafone, and your days will be numbered. People get locked into contracts for 2 years at a time, but like me they will leave once the contract is over and will never come back and will slander your name at every opportunity. My complaints were never taken seriously as I was always instructed by "technical support" to do the same thing that the previous drongo told me to do. Eventually I gave up and got another internet contract that has none of these problems, paid my monthly bills with Vodafone until my contract ran out. Vodafone never again!

My iPhone 4 was on a plan, but after two months of use, I was told I needed a prepaid recharge! After getting this issue fixed with a new sim card, my phone no longer receives or send MMS, cannot connect with the internet and refuses to recognise the cellular data network! What's the point of having an iPhone if vodafone can't get it do do anything it's supposed to?

Reception poor!! Pretty much as soon as u leave Melbourne reception struggles in small country towns, once my contract is up at the end of year I'll be going with a different provider. They have great deals but I would rather pay extra to get better reception from a relates or optus!!

No reception in Mid-North Coast (i.e. South West Rocks) even after disabling 3G (like I was advised to do if i wanted to make calls). I own an iPhone 3GS (I don't know if that's a good thing or not) had a friend with same phone but on the 3 network (which is owned by Vodafone) and he had full reception. How is this possible?

when i signed up for mobile internet i checked the coverage at the 2 places i stay. where i spend most of my time thay said it was in broadband area and other will be in broadband in a year or so.
I always have issues with it disconnecting, or it not connecting at all. i have been to the stores and they said said it was just a bad simcard and so ive had that replaced. but it doesnt change. now i swapped by useage and the customer service guy said i could go up to $39 month for 8GB so i agreed and now it says only 6 on myvodafone. i have emailed to complain and days later no one has bothered to return an email or call. not happy.

I think it's just vodafone australia that absolutely sux! NZ Voda was fantastic! The only reason I'm even still with them, is that I've yet to find another provider for my parents who offer an actual pre-pay service, rather than a direct debit one...as soon as I find that, and my 12 month contract is up, I'm gone. I have random reception issues that they can't explain, and they can't even follow simple delivery instructions. I also had to argue with a customer service rep to convince them my address existed! official complaints laid and nothing done about it...apart from an "apology" GRRRRRRRR

I have signed contract before 2 month and I am facing coverage problem from day one. I made so many complaints but they are not able to solve problem. They have just answer our networking team is working you will get better coverage soon.
In my case, they made investigated two times but still same problem.most of time my mobile is in no service.
I think they don't care about customers because they shamelessly say cancel the service.
Final thing,thanks to vodafail.com

Frustrated by continued poor coverage, drop outs and slow SMS/email messaging I emailed Vodaphone with a very detailed list of my concerns and a request for advice on how best to deal with these concerns and what options were available - in return I received a standard form response full of jargon and not the least helpful. I replied with words to this effect 3 days ago and have heard nothing back. Here's the form response I was given - can you decipher it? Does it help ease your pain?

Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population. Capital cities and larger regional centres operate on UMTS 2100MHz and smaller regional centres on UMTS 900MHz. 3G services are available in Vodafone's 3G areas - compatible device required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100Mhz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900Mhz devices available from Vodafone are 2100Mhz compatible. However, not all 2100Mhz devices are 900Mhz compatible. Customers with 2100Mhz devices that are not 900Mhz compatible will experience GPRS (or Edge, where available) coverage in 3G 900Mhz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary - many factors affect access, capacity and speed. See www.vodafone.com.au/coverage for more details.

Important: While the highest standards are applied in preparing coverage maps, 100% mapping accuracy cannot be guaranteed.

Frustrated by continued poor coverage, drop outs and slow SMS/email messaging I emailed Vodaphone with a very detailed list of my concerns and a request for advice on how best to deal with these concerns and what options were available - in return I received a standard form response full of jargon and not the least helpful. I replied with words to this effect 3 days ago and have heard nothing back. Here's the form response I was given - can you decipher it? Does it help ease your pain?

Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population. Capital cities and larger regional centres operate on UMTS 2100MHz and smaller regional centres on UMTS 900MHz. 3G services are available in Vodafone's 3G areas - compatible device required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100Mhz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900Mhz devices available from Vodafone are 2100Mhz compatible. However, not all 2100Mhz devices are 900Mhz compatible. Customers with 2100Mhz devices that are not 900Mhz compatible will experience GPRS (or Edge, where available) coverage in 3G 900Mhz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary - many factors affect access, capacity and speed. See www.vodafone.com.au/coverage for more details.

Important: While the highest standards are applied in preparing coverage maps, 100% mapping accuracy cannot be guaranteed.

After being a vodafone customer for several years starting with a work mobile (that I did not pay the bills for) and then moving onto being a direct customer I have had my fair share of network problems. That is not what I want to post about.

When I decided to leave Vodafone, I contacted their call centre. After around an hour in various queues I finally got to speak to someone and requested that they terminate my service and contract. As I still had around two weeks before my contract was up I was told that I couldnt forward date the cancellation so would need to call back once the contract had finished. This was quite annoying as I really didnt want to have to go through the pain again.

Roll forward two weeks. I called again to request that I cancel the contract. This time I waited in excess of an hour to talk to someone and when I finally did they would not terminate the contract for me. I had to answer a whole bunch of questions about why i was leaving and then get put through to someone else who had some "great offers" to talk to me about - despite my protestations I went back on hold, this time for another 45 minutes (at least).

The next person eventually cancelled the contract.

Roll forward 1 month - I got a bill. Not for the phone service but for two video packages that I had on the phone. APparently termination of the phone contract so the phone no longer works does not automatically cancel these services.

As the bill is only $7 per month, I think I will just pay this for the rest of my life to avoid the need to ever have to deal with Vodafone again!

No reception anywhere in Tasmania except Hobart and Launceston? You've got to be joking!

I have been with vodafone for many years now! Originally pre-paid i was comfortable with my choice of carrier. I then chose to go over to a contract. I have had reception problems for the last year & 6 months, & i was told the exact same thing with every call. Its your phone.. I had by this time changed my phone three different times. I then rang up to cancel my contract & sat on the phone for 1 hour. After i was put through i could not understand the lady. & asked to be put through to the manager. After another further ten minutes on hold i was told that i could have 50% off my cancellation fee. Again i asked to be put through to the manager. Another further ten minute hold before i was put through to the manager. Vodafone's service is unbelievable. You should not have to be on hold for an hour before speaking to someone. I have since changed carriers & havent had a problem. Thanks vodafone for being a FAIL!

Hi I can't wait till both our contract's run out in 2 months, for the past nearly 2 years, it has been constant drop outs, and lack of coverage. When visiting Lancefield/Romsey there is no coverage. When I complained to some locals, they said "you aren't with Vodafone are you? It doesn't work here"
As I'm going to be visiting there regularly this year I can't wait until I can go with someone else who offers a decent service for the $$ we pay. Also had problems with late voicemails & texts, and when signing up got a 10% discount on the contract, with 2 months free, this has never happened, gave up being on hold and talking to several different people who all promised to fix our account, never have got the 2 free months, and no 10% discount. Absolutely hopeless. Think we might have to go back to Telstra, they are rip offs but at least you get the service you expect.

I just got the new iphone with vodafail 6 days ago. Was told when I got the phone that if the coverage was bad either in my place of work or my home that I would have cause to cancel my contract. Came to work and guess what.. no service! I work in East Melbourne. Have now spent a total of 3 hours and 14 minutes dealing with them on the phone and have been told that yes we do have problems with our coverage, but you need to wait 5 business days for us to 'investiage' your claim. I have spoken with 7 different people on the phone and have got nowhere. What was interesting was that they kept on trying to offer me better plans or free stuff. I am on a $49 plan, and they offered to upgrade me to the $70 plan for free, not bill me for 2 months, and also give me a credit. I asked how this would help me when I GET NO SERVICE!!! What a complete joke. I have signed up for the class action law suit against them and am going to take this as far as I can. I want out as soon as possible, and I will never ever recommend them to anyone.

I have delays in receiving text messages & voicemail messages. The other day I received a txt message from my brother 6 hours after he sent it and we are BOTH with Vodafone. The worst thing is my coverage has got worse since I renewed my contract in November. I should have gone with my initial instincts and signed with Optus instead. Goes to show what you get when you get sucked in by being offered a free iPhone 4!!!!!!!!!
Now all i want is to get out of this contract and go with a telco that gives a stuff and provides a decent service. PLEASE GET ME OUT !!!!!!

I HAVE BEEN USING VODAFONE FOR LAST 10 YEATS AND NOT ITS TIME TO THINK ABOUT OTHER AVENUES. AT LEAST EVERY 5 MINUTES I WILL GET DATA LOST MESSAGES.THIS IS SOO IRRITATING AND MOST OF THE TIME I WILL NOT HAVE RECEPTION FOR EITHER CALL OR SMS.I AM USING THIS CRAP FOR MY OFFICE WORK AND CLIENT HANDLING.BUT I WILL HAVE TO WAIT FOR SIGNAL OR LOOSE MY CONVERSATION.THE MOST IMPORTANT THING IS WHEN I GO AND ASK VODAFONE RETAIL SHOP THEY PRETEND LIKE THEY DON'NT KNOW ANYTHING AND WONT DO ANYTHING AND ASK US TO CALL CUSTOMER SERVICE WHICH IS NEVER BEEN ANSWERED.IS THIS THE CUSTOMER SERVICE?THIS IS FULL OF CRAP.NEVER BUY VODAFONE OR NEVER RECOMENT TO ANY ONE.

Here is a list of the issues I have had in the past 3 week I have been a customer.

1 - Multiple dropped calls when calling another Voda customer less the 1 km away with the CBD.

2 - Failure to set up a new pre paid sim x2. Firstly after completing 90% of the process I got transferred and needed to go through the entire process again with an actual person. Secondly after completing the entire set up process and waiting for my number to come through for 6 hours, I called and was told nothing had been recorded and needed to do it all again with the customer service rep.

3 - After setting up my vodafone online, i then needed to reset the password, entered my number and was then told i had failed to answer my security question 3 times and was locked out for 24 hours.

4 - Tried to register my Credit card online, never used it before ever, but was told i had tried to register it too many times and could not complete.

5 - after being told by a CSR that the amount i topped up would determine which prepaid plan i could go on, i had to call customer services to change plans.

This is all within 3 weeks, after 3 years living in the UK i cannot believe how backward and prehistoric the vodafone network is in Australia. It is extremely expensive and incredibly hard to do anything involving changes to your account.

Oh and i forgot, after picking up a my new sims from a vodafone shop telling them i needed micro sims for a iphone 4, he gave me normal sims. I returned to the shop and then cut them down, but i still needed to trim the smaller sim to phone the phone.

Joke. Is Telstra any good?

I regularly catch the train from Melbourne to Bendigo and whilst on the train I get no reception on either 3G or GPRS and yet I see other people happily talking and emailing. I have tried with several handsets with the same lack of result. My contract is up soon, so no more Vodafone for me.

When I signed up with vodaphone around september 2010, I got this fancy samsung galaxy S, The phone itself is sweet. What shits me is that I was told my deal would allow me 2GB of data every month. Turns out this isn't the case as I've received a bill/s for almost three times my monthly cap amount because of apparent excess usage and I dont use it that often. No more than I did with my previous provider and I averaged around 100-150mb a month. This was a real piss off, not to mention the constant loss of network, go to catch up with mates in the city, and cant call them to find where they are. Why? BECAUSE VODAPHONE SUCK MONKEY BALLS!

I have just cancelled my contract with vodafone after nearly 2 years, after having reception problems for nearly 1 month, customer service told me they would look into it and get back to me in a week, after 1.5 hours on the phone i took the next step and went through to cancellations and got out of my contract without any fees which was the only possitive thing about the whole situation

My reception in my apartment literally went to nothing for approx. 4 days in December. I'm assuming because they were doing their rolling repairs. I switch to 2G and it worked. But I pay for 3G not 2G.

My real anger comes from all the stories of people ringing up and getting bills credited after argueing with them for a long time. I'm not a confrontational person, I don't want to ring up and abuse staff and ask to speak to managers just to get a credit on my bill. They should just give everyone a credit on their bills until the problem is fixed.

Sick of all the drop out device and no coverage I cant wait to switch to another service

Whenever I go inside a building, that's it. No reception. I usually have to be a few metres away from a building to get any reception at all. Not very convenient if you have to make an important call regarding something INSIDE THE BUILDING that you need to stay close to, hm? I can't even use my phone in my own house. Usually I have to wonder around to find those 'special' pockets of reception that are few and far between. If someone calls or texts, I won't know anything about it until I go outside. The only exception is when I'm in the city. How can the reception be so different 20 minutes drive away?

Very slow and sometimes unable to browse at all on an Iphone and an Ipad. I also recall losing the service completely in Northmead. On calling them, I got told to reboot devices, etc even though i repeated several times that both my mobile and my wireless broadband stick showed no service. The indian CS insisted that there were no network issues, and I insisted in turn to be put through to someone in Australia, whereupon I told them what the issue was. Coverage was restored several hours later... why not tell the truth , Vodafone?

Sosa suffers from loss of reception and call drop out causing frustration

I'm not in a mess anymore as i finally switched carriers.
I lived in St Kilda East at the time and could never get reception!!! it was so frustrating, the only place i could get coverage in my appartment was in one corner of the balcony (not fun in on winter nights). Whenever i complained to them they simply stated that 'that you are covered on the map so you DO have coverage' .... NO vodafone ... there was no coverage. And no it wasn't my hand set, i swapped it three times and friends with vodafone also had the same problems. Also because there was no coverage my messages weren't getting through till days later.
I learnt quickly why they have amazing deals. I'm now with another carrier, there customer service is annoying but unlike vodafones i hardly have to use it as i have perfect coverage!!

Signal mostly at one bar, but cannot receive make calls. 3G just doesn't exist as internet mostly doesn't work and when it does it goes after loading half a page. Even when there is 3G coverage, the Internet connection cannot be established and I have to put my iPhone in aeroplane mode 3-4 times for the connection to be established.

I have both my mobile (which I stupidly recontracted myself for another 2 years in Nov) and mobile broadband with Vodafone. My mobile - drops in and out all day every day, I work in Sydney CBD so you'd think there would be AT LEAST 3 bars of coverage, nope. I travel on the train from West Sydney through Parramatta every day and there is barely any coverage any time along my daily commute. Mobile broadband - The last 4 months I have had the mobile broadband nightmare of nightmares, barely 2 bars of reception, I connect only to be disconnected within a minute or so sometimes within a matter of seconds. Each session I spend on the net is filled with me reconnecting at least 50 times in every half hour. Seriously.

After numerous times waiting on hold for up to 45 mins at a time I got through to the "technical" department (after actually getting through to someone twice previously that morning but due to no call drops outs had to call back again and again). Their solution to my coverage problem was to get into my car, put my laptop on my lap and drive around till I found coverage in a nearby street and then call them back!!! So they expect me to drive around continually looking at the coverage bars on my laptop screen to see when it picks up then pull over, call them back abnd sit on hold for another 45 odd minutes.... wow how has this guy not been made the president with his ingenious solutions! I let him know what I thought about that idea and asked to be put through to someone to disconnect my broadband as as far as Im concerned I am not getting what I am paying for, excellent! No, not really as I was on hold to the disconnection dept for another 30mins and hung up. Fumming, I attempted this fun excercise in the morning. This time asking right off the bat to be disconnected and again told I had to be put through to the disconnect dept "NO WAY!" told the cust service girl to get them to call me, Im not playing this game every day. Was told they would call me within 48 hrs. 5 days later, I get a call, saying that i am in contract for another 3 months and I would be charged a cancellation fee and that I had the option to fix my coverage problem but had "declined" the tech persons offer to resolve it. How is it acceptable to send a person driving around with a laptop in hand surely at the risk of having an accident or getting a fine for using a laptop while driving! There solution was a joke! After an hour of agruing with this guy and getting no where, I hung up. I wish to god that I had never reconnected my mobile phone with them or got mobile broadband, compensate your customer vodafone, we are paying for a service we are nto receiving, they are not holding up their end of the contract! oh btw, even if u sign with them and have coverage issues, bad luck. Coverage is not guaranteed, even in the middle of Sydney CBD! What a joke.
I now yell out "Vodafone Sucks" each time I walk past any Vodafone outlet, hoping the new customers will listen to my warning and stear clear! God help us all.