Regular drop outs - unfair roaming charges, terrible customer service, atleast half an hour wait to get connected, and service staff cant speak english well.
I could go on and on and on... I am utterly dissapointed with Vodaphone!

I am a freelance designer and run my own graphic/web business from home. My iphone is my personal and buseinss phone and without it I would not be able to run my business as well as I do. I have had the same mobile number and have been with Vodafone for going on about 12 years!!

About 2 years ago I joined the iphone gang and upgraded to my first iphone 3. Towards the last 6 months of my 24 month contract all my friends refused to phone me because of the hastle of having to call me back 3-4 times for a simple 10min conversation. Stupid me thinking it was my outdated iphone, 1 month before my contract ended I pleaded with Vodafone to let me get out of my contract a little early and upgrade me to an iphone 4 thinking it would fix the issue!!.

HOW WRONG I WAS!! It dropped out just as much, if not more, even with the approved cover on the Apple Arial flawed phone.

When I rang Vodafone to sort it all out, I was on hold for 30mins with no direction as to they were busy, when I would be answered or anything at all.

After having even more disastrous experiences with Optus and Telstra, it seems as though that we are all destined to be screwed by every single available source of Telecommunications companies available to us.

Something needs to be done asap otherwise I will have to change carriers as I will not be able to run my business!

besides the fact that it the whole process of ordering a iphone took me over 12 hrs on the phone to them and then, they send me a wrong sim to a completely different number. Then they once i have sent them a msg to check my accout on 1512, one day it said i owed $11 then 2 days later $940....??

i called up 2 weeks ago to find out what was wrong and the operator took 40 mins to figure out the charges... which were actually incorrect and i only really had to pay $110... i was promised a credit of $50 ....

i just received my bill and its not $110 that i owe but $289 and no credit.....

are these guys for real???

o and now its been .... let me check .... 29 mins that i have been on hold to get connected to the billing department to try to resolve this issue again hmmmm i think its about the 15th time i call..

stuck in a contract with no service despite paying my bills, they provide none or occasionally little service. constant data spinning....searching...Lara is NO help..3+ hours waiting for the Indians to answer then told 'we'll get back to you'..never happens, meanwhile the bill continues to arrive..or the service drops out before they answer...back to the beginning.
who knows how much business ive lost because of this. the facebook page for vodaphone is just some guy with placating answers too...useless.

i dont think they care.

utterly frustrated.

joined the class action..Dec '10.

i want out! lets just call it quits.

vodaphone = vodafail.

Spent new years in byron and didn't get reception for about a week while i was there.. there were a few times in town when there was reception but that was about it.

Also have no reception in my work office in the city (Sydney) which is frustrating when people call me and always go to voicemail. Calls are dropped all the time and often you just can;t call out when in the city or Bondi.

Vodafone has not delivered on its service which it continues to charge me for month on end.

I like everyone else is having the "drop out,poor reception,delayed txt & no Internet".
I have had a problem getting through to customer service....why? because me phone call drops out.oh the irony.
don't bother trying to make sense of the staff locatedin India.they have no idea what is going on. don't expect them to admit to their network having problems.the down-low on it.all of this has stemmed from a programming code that wasn't done correctly the first place.
don't expect it to be fixed anytime soon either.
essentially,either get your account credited or get out of your contract.
if you don't get anywhere go to the telecommunications ombudsman.
vodafone should be harshley reprimanded for the so called "service" they provide.
WHAT A JOKE VODAFONE!!!!!

Currently on hold for over 25 mins to pay a bill!!!
There is an error with the automated system so I am still waiting to pay a bill or maybe they do not want my money..
Goodbye Vodafone never ever will use them or recommend them to anyone..

My family live on a farm in Diamond Beach which is in the Forster/Tuncurry area of NSW.

They have no landline, and they are out and about most of the day. When I visit the farm, I have no coverage what so ever.

As I spent Xmas Day there, I was unable to contact family and friends for Xmas wishes.

More worrying, if I was on the farm on my own, any should any emergencies occur, I would not be able to call for help with using my Vodafone mobile, as it has never had reception out there.

The combination of these two, and the complaints on this site mirror the absolute scam that is the Vodafone telco.

Everything from there customer service Lara, to the Indian customer service makes the whole experience a disgrace to the way Customer Service is being conducted in Australia.

In Aug 2009 when Vodafone switched over to 3G network, I was working in the NSW Snowy Mountains region. From Cooma through to Jindabyne, there was no Vodafone coverage at all.

I rang Vodafone, got through to their local Indian customer service centre, and was told that they had no issues reported in that area.

I then rang the local radio station, and there was widespread outage and complaints coming into the radio station about the coverage.

When I rang Vodafone back and advised that there was a local issue, again got told that the they had no reported outage.

As I was running a business which relied on my Vodafone phone, I was forced to get a pre-paid phone with another company.

Coverage in this area having just visited the area Jan 2011, is still limited from Cooma through to Jindabyne. Several call drop outs and no coverage experienced.

Any complaint made with Vodafone I think needs to be then lodged with the TIO. So when they call back with their weak answer I have a TIO complaint number for them and if I am not happy with what I get from Vodafone in terms of a reply or course of action then I can escalate it with the TIO. Vodafone is required by law to respond to a TIO complaint within 10 days of it being made. The TIO said 90% of complaints are solved at this level. Fingers crossed.

Constant drop outs, call sent straight to voice-mail, text arriving hours after it has been sent! (while I am in metropolitan coverage)

ive been with vodafail for over 12 years and always loved it until a year ago when it really got harder and harder to do simple things like call or sms, i run a small bussiness with 4 mobile employees and when i cant contct them or them me it makes me lose business which in turn costs me alot of money.

It frustrates the hell out of me when i would have spent tens of thousands of dollars and all i get is an overseas call centre that leaves me on hold and ignores my very real problems.

Not to mention that they wrongly put a credit default against my name because some of the details matched mine!!!!!! Took three months of HARRASMENT for them to even hear what i was trying to tell them and then when they realised it wasnt me (mind you i was in the middle of trying to get finance for a home loan) the asked me to pay for it anyway!!!! I refused and a month later they then removed it after i had PAID for my own legal team to go after them!!!!

I am eighteen months into a two year contract and have had nothing but trouble from the time I joined. The shop stuffed me around so much when I started with them, they had me out of service for over two weeks, then rang me to say I'd 'won' some kind of competition which entitled me to about $250 and that I could attend a ceremony of some kind in Sydney for Vodafone (BS!!!) think it was a sweetener as I'd contacted the ombudsmen. Now want out. Have had enough. No reception, call drop outs and messages not arriving for days. WTF?! Not happy at all!

Initially had trouble getting my first account from them. After numerous calls to people who don't speak or understand english very well finally got my account 2 months after I initially signed up. Since then have not received calls or messages on occasions and had people complain to me that I haven't returned their calls after they have left numerous messages. Bit hard to return calls or reply to messages when you don't get them!!!! Calls also drop out and reception is bad. Don't bother using my partner's computer at home (on vodafone) as continually drops out, is slower than dial-up and that's if you can get on at all. When signed up asked about coverage in our location and was told that it was very good, reality is that it is very BAD. My partner tried numerous times over the last couple of weeks to get onto this site and eventually did, but had to give it a number of goes to get his pain posting in as it dropped out all the time. NOT HAPPY VODAFONE. Would like to be released from my contract so that I can sign up with somebody who cares about their customers and their business.

Purchased a 2 year contract with an iphone 3gs, from Day 1 poor reception or no coverage in certain parts of Sydney, No coverage in my home Sydney west or in my office Blacktown. The phone worked extremely well while traveling-roaming the VFONE Eu network. full reception at all times. After 8 months of heartache, I wrote to the communication ombusman, made contact with a VFONE representative"David" greatest customer service ever experienced. The Phone/acc where returned to the Tasmanian office and all was over so I thought.
I have contacted the billing dept on many occasions to resolve an invoice. ($59 plan costing over $200 for the month). No one returns my calls,On one call previously an operator told me all the history and calls where on record
then today, no history or anything.
Stop sponcering the major sporting functions and supported the users Vodafone

I have very poor reception at home and at work. The two locations I frequent regularly. In QLD, a few weeks ago, the internet was unbrearably slow on my iphone, so much that i didnt bother using it. my mobile broadband card (also on vodafone) wasnt much better.

It appears in highly populated areas Vodafone lack bandwidth. Its a shame my contract is only 3 months in.

Where do I beginning with this pathetic service provider! I stupidly thought that they were a great company as I had been with them for years on Prepaid, boy did I make a fatal mistake! Have had nothing but problems.... as soon as I signed up starting making payments to the bill as I was told that it would register on my account... HA! Missing payment which took feb all the way to October 2010 to get fixed up, I havent had proper reception where I work and data reception at home since i signed up, My iphone freezes when i hang up on calls, when i ring people takes me 5 times to actually hear anything on the other side as it just doesnt connect.. the list goes on. And im paying ahead for wat? No point me in ringing as they never do anything and blame it on me or the phone and that its got nothing to do with them not the mention the useless help from these overseas call centres that have a 10 sec delay when your speaking to them!WHAT A JOKE! As soon as I finish my contract thats the end of the vodafone! HELLO OPTUS, TELSTRA... hell anything but them!

i am almost finished on my 2 year contract and have had many problems over the time. when i first signed up i was told i would pay my first "post paid" bill within days at an estimated cost for the month, i found this unusal though paid up and will be interested to see what happens when i switch providers in march.

since then i have had constant cut calls, been unable to send/recieve messages at times when my phone shows i have full coverage. over 6 days during christmas in 2009 i could not make or recieve any phone calls. i went to a vodafone store and was told i would need a new sim card but would have to go to the store i signed up with; an hours travel as i had moved. i had to do this twice on two seperate ocassions before i was told there had been upgrades on the network and services had been down. quite frustrating during the xmas period with family living overseas. when i returned to a store to complain they told me it wouldnt be any use as nothing would be done. i called the complaint line and was told i would not receive any compensation or notice of other network upgrades.

my mobile internet is constantly slow and cuts out all the time and i cannot access many websites. my phone often frezzes and needs to be turned off and back on again at least once a fortnight and the battery runs out within a couple of days.

i'll be extremely happy to return to my previous provider (i switched only for the slightly cheaper call rates) in 3 months!

I was trying to get my daughter to the Nowra hospital with a temp. of over 40 degrees. We tried calling 000 to locate the hospital quickly as we could not get a signal to find it using the internet. Unbelievably we were disconnected! What a situation it was to be stuck in! Thankfully when we called 112 the call did not drop out. Your a DISGRACE vodafone!!!!!!

Have received 10+ voicemails and even more SMS all in one go... Problem is.... Messages were left 2-10 days earlier.....

Service was disconnected twice due to vodafone dropping my direct debit info.

Have spent many hours over the last 15 months inshore, many more hours on the service/help (sic) line with operators disconnecting me when unable to assist or answer questions, so they 'transfer' me to no-one.

And to top it off, I even have 2 text messages from vodafone asking me to call them because....wait for it.... 'we can't get hold of you on your mobile'!!!!!

If they can't call me, how in the heck am I supposed to call them?!?!?!? My other phone (tin cans and string) don't reach Mumbai.....

And on more than a number of occasions I was told it is apples fault.... ..... And this was after 7 months of dramas and vodafone told me it would take up to 3 weeks to fix/swap the phone, so I waited for new software (which made no difference to the crap network service), finally got fed up enough to travel half a day to the Apple store and they swapped it over in less than 10 minutes... And guess what PROBLEM IS STILL HAPPENING ON THE NEW PHONE

VODAFONE YOU SUCK, you have cost me hundreds in lost business revenue, countless hours on hold (or 'try this try that' reset, reboot, oh and don't forget NAP TIME), and more than a couple of nights lost sleep due to stress and frustration!!!!

And yes vodafone, all this is logged in your crm system.

Oh, and get rid of Lara - she is as useless as udders on a frog.

it is likely turning the clock back to dial-up eras when it took ages to log onto the internet. This is definately not the type of service and quality consumers expect from a multi-national corporation like Vodafone.

No less than 10 complaints to 1555 to try to cancel contract, 7 times they've actually called back, everytime the call dropping out after about 2 mins, with no other call backs... I could not be more over Vodafone...

I received an email from Vodafone advising me my bill was attached.
When I clicked to open the email, I noticed it was not addressed to me but to another customer in another state!

I've been a vodafone for approx 5 years and have lived in Marrickville/enmore for most of that time. Over the past 6mths it has become increasingly difficult to get network coverage at home. Now I need to get in my car and drive a few blocks away before I will recieve or be able to take calls. I first complained in Sep last year and went through several steps with the customer service people to try & improve network coverage (yes and waited up to 20-30 minutes at times for assistance). In spite of being told again and again and again that my issue was being escalated, nothing has happened. I'm now in email correspondance with vodafone, begging to be released from my contract so I can source an alternative telco provider. I simply want to be able to make and receive calls on my phone in my own home. I have contacted TIO and notified vodafone of this contact. Vodafone responded by saying I now need to take it up with TIO and follow their process. Basically they know I have no network coverage yet they are willing to drag this out as long as they can. I believe what they are doing is unethical. I am so angry with the way they are stringing me along. I'm frustrated and feel powerless.

Haven't been able to make phone calls out from Manly NSW area for last 2 days. Text are getting through. . frustrated..

The service is fine wherever I go - but not where I live - Turramurra!

I live in Newtown NSW and the drop out rate of calls is enourmous, also every month I have been over charged by anywhere from $40 to $100 I have two services on one bill, one is my sons mobile and his is even worse than my coverage and half the time I can not get hold of him, I am a single full time working mother and if I can not get hold of my son I stress. If there was an emergency more times than not he would not be able to ring or recieve calls. I can not wait for my plan to be up so I can change networks.

Finally after 17 hrs i think i have service on my HTC DEsire but via the E (Edge i think)

the stupid web site always has a tech difficulty when trying to log in to view my usage.
the last time i recharged it also double charged me cause it such a heap of shit,
pissed off!!!

Renewed my contract on line before all this blew up.NOw i have a new phone a new contract.And as of 5pm Monday 3/1/11 untill 9.58am 4/1/11 i have not had any service on my phone. Thats almost 17 hrs of No service>Not what i signed up for.

Now, according to media reports, Vodafone is blaming complaints on their customers. Apparently we are all whining so that we can get free iphones. ACCC, please take notice. These unscrupulous operators will stop at nothing to mislead the public and yourselves.

http://www.news.com.au/technology/vodafone-says-customers-tried-to-whinge-their-way-to-free-iphone-4/story-e6frfro0-1225932587861

I have had terrible 3G speeds (similar to dialup speeds if it is working) in the Ryde area in Sydney metropolitan since before Christmas. I have just been told by Vodafone that they are upgrading in this area, and they expect to have completed in 4th week of January. I am paying $75 per month ($69 dollar bundle with USB modem) for this terrible service, and they offer a $10 credit!

when ever you ring vodafone, the hold music is horrible, its like there isnt enough bandwith to play the music as it cuts out and plays in a terrible sound quality, as its struggling to make a sound...

just pathetic!!

I have been unable to send outgoing emails for over a month now from my newly aquired Window's Phone (HTC Trophy 7). Have been told by Vodafone support that the outgoing mail server is down due to merge with 3 network failure with NO set time of solution. Am I the only one?

for the last few months I have not been able to use my mobile broadband at home which is in a "Standard Coverage" Area, I keep getting EDGE (which does not work - but was told is better or did not exist depending who I spoke to) and HUSPA - which is slow & rarely works as well. I try connecting to 3G but it changes instantly to one of the above. I'm having to pay $19 a month to keep my download allowance, which is now about 5.5GB's!
At least I'm not stuck in a contract, but I don't want to loose $150+ worth of download credit!

My daughter left for a year in Spain. I called on the day she left and they said it would take two hours to transfer from PostPaid to Prepaid and then all I had to do was to reCharge the phone. After three hours I couldn't ring 1555 from the phone - another 45 mins and four department transfers later I was told that due to a technical glitch it would be 24 hours before the phone would be useable. Daughter left with her useless phone. Fail, Vodafone. As soon as this is working I will transfer this account to another carrier. There is absolutely no advantage to staying with Vodafone. And with three other Vodafone accounts, all of which are having an incredible number of failed calls, I will be seeking to transfer. My sister and her three accounts are also leaving Vodafone due to the frequency of failed calls and delay in reception of SMS messages.

I purchased an iPhone 4 on 27.12.2010. Calls in and out work, however, I have not been able to access the internet and I signed up for the new Infinite 100 gb data plan per month - they are actually advertising it currently on TV.
I told Crazy Johns Central Coast NSW, that as an internet business owner it was critical for me to have mobile internet access. The only reason I moved from Optus was because the Optus shop had a 4 week wait for the iPhone.
We have spent hours on hold on the phone to Vodafone support......the first time 2hours and 15 minutes, only to be told by the third person we spoke with, that Vodafone Iphone support did not work after hours and someone would call back - they didn't.
We went back to the shop - they changed the sim card, the iPhone and still no internet. They were on hold for over an hour - and reactivated the account and still no internet.

The lack of professional, fair and reasonable after sales support is appalling.
If my business treated customers with such contempt we'd be out of business.
Vodafone - WAKE UP!!!!!!!!! Having a meeting with the CEO is fine.....but what is to come with it....A vote of No Confidence with the company in Australia - Vodafone as a carrier or the CEO's - just pathetic.
I've told the Manager at Crazy Johns that I feel sorry for her and her team having to tolerate it. So why does a dealer tolerate it????? and why would a dealer sell a product and service when there are sooooooo many unhappy customers due to the lack of delivery of the promised service - WAKE UP DEALERS - you will lose customers and they will NEVER return.
I am heading in to the shop soon to return the iPhone 4 purchased and cancelling the contract - because the service relative to the contract simply has never been delivered. End of story and thank you for this forum! Maybe you should be the new CEO when the current one is outsted! :)

Well I heard from a very trusted source Vodafone is replacing the whole ailing Nokia (NSN) 2G/3G network with a Chinese vendor who was half the price of the NSN bid. How is paying less money going to bring on better quality..it is all about Vodofone shareholders maximizing profits not maximizing customer experience..

The only problem is it will take 12 to 18 months to replace the whole network so I suspect more pain to come for some time.... based on the Chinese vendor's performance Vodafone will either have the best network in 18 months or be back to where we are today... big gamble to take with a Chinese low cost vendor....

Everyone is focused on Vodafone but friends of mine had similar network failures on Optus with the whole mobile network down for hours three weeks ago who also have the same Nokia/NSN network...maybe Optus will be next to follow....

In the past the Australian Communications Authority would publish percentage % of dropped and failed 2G call benchmarks for all 4 carriers. Since the three carriers built their own 3G networks the Australian Communications Authority has not bothered to force the carriers to publish their % of dropped and failed 3G 'voice' AND 3G 'data' calls?? Australian Communications Authority it is your job to look after the public objectively!!

If Vodafone wants to keep blaming their customers by saying it could be a handset issue why doesn't Vodafone make the first move and do what used to be done on the old 2G network by publishing monthly the percentage of dropped and 'failed' attempt voice calls and percentage of dropped packets, average data throughput and average latency for mobile 3G data calls? Vodafone transparency is the best honesty rather than pushing propaganda to your employees that everything is OK and this is just a beat up via the media!!

The technology is there today to track your 3G data performance, suburb by suburb, state by state publish it and raise the bar to Telstra and Optus to match you in performance with your published data for all your customers to see!

I sit here typing this post thinking about the good & the bad experiences I've had with Vodafone. So 1st the positive. I live in the Sydney Metro area.I've been with Voda & Nokia since 1992. In that time I've always had a reliable mobile phone service with them. I've paid my bills & the reception was mostly ok with only a few grey areas of poor signal strength. Went to Cobar a few times (far west about 7 hours drive)& absolutely zero signal. Part of the 6% & 132,000 people that don't get Voda service (that's left to Telstra).In 2008 I bought a new PC & went with Vodafone with a broadband modem. On occassions I have had the need to converse with customer service. Enter the much dreaded Indian call centres.The waits on hold have often been beyond belief? That recorded voice LARA soothingly saying "won't be much longer we're flat out at the moment"? Somewhat hard to take after being in the Queue for 65 minutes. Sometimes I would do Basil Fawlty pround, swearing at LARA in frustration. Eventually my problems were sorted. Then came BLACK Tuesday 7/12/2010. Internet OUTAGE?(although my mobile ph. service was fine?) Oh no, I've got to deal with that LARA again. In total I consumed over 7 hours of time = Tu/Wed/Th/Fr. Occasionally I got through only to be told just a small technical problem & all should be ok SOON? I later found out, via IT media, that Vodafone was changing over to another main network provider & had struck major technical difficulties. The SMALL problem only affected the Eastern Seaboard States of Australia. I.E. Qld.,NSW, Vict.& Tas. ONLY? Well by Friday I'd had enough & went to Allphones & signed up with Virgin Broadband (Optus network)for 12 mths. Same 8GB deal & same price $39pm = $468 pa. One vital difference is with excess usage charges. Vodafail charge (sneekily) 10c a KB. Only 10 cents one thinks, big deal. Not so if you go a GB or two over in any month, which I did in Oct. & Nov. 2010. Also keep in mind that on the 8GB plan = about $5pm/GB return to Vodafail. Well I remember gasping on the total bills for Oct.& Nov. of $484 incl.GST. This was more than my total normal 12 mth broadband bill. Difficult to accept but as it was in the contract I was obligated to pay it. In contrast Virgin charge $15GB for excess useage abt 1/7th of vodafails. Then fear crept into my mind as I had to try & contact Vodafail & LARA in India again. This was to cancel the Broadband service(the contract period had expired) Well, another hour of my life was consumed & their on hold music is crap, distorted & repetitious. With LARA constantly assuring me once more "won't be long ....etc". If I ever meet any Laras in real life I'm not sure how I'll react? No doubt the real live laras would all be nice girls? Anyway I get through to someone,hooray at last. After getting grilled about the problem (5 minutes)it's sorry wrong section. Next section same thing another grilling & on to another department.Then Jackpot someone authorised to make decisions. Their attitude changed on the fact that I was cancelling one account & could also flick the off contract ph. a/c too. Maybe a lot of cancels were happening that week? In the wash up I was sweetened up with the full waiving of the Oct./Nov broadband bill & I was put on a 12 month $29 cap plan. The waiving of the fees,I feel, compensates me for all the pain & suffering I went through with LARA etc. The Virgin/Optus broadband works better = stronger signal & my VODA phone is good now too. Other things I note. Vodafail have increased their call charges. For me the old was $1min. now $1.35min. On my old service the bill showed 1,000 minutes of voda2voda calls. I was ineligible as was not on qualifying plan? Vodafail forget about loyal long term customers? As market forces see better plans evolve = more GB I found I was on the lower shelf. 2 years ago I was on 5GB for $39 internet. Then they were offering new deals of 6GB for $39. It was only when I asked (via THAT LARA AGAIN) that they gave me an exta FREE GB/mth. They sent me back slapping emails about how generous they were. It was the same deal when they upped it to 8GB. What I'd like to see is some sought of credit system on the monthly allowance that factors in well below cap usage. Like last year in total I used around 45GB out of a total allowance of 96GB. Acually that underusage is a bonus to them as they can resell my unused, 51GB, space again & therefore get a double dip? Australians pay through the nose for mobile services? I'll certainly be looking at better deals in 12 months or so. As with a lot of things you don't know the true value of service until something goes wrong. 2 cases here,1 is recalls with cars & their CEOs refusing to admit there is a problem? 2. Vodafail Aust. CEO playing down problems. Like I saw no announcement from Vodafail about their broadband network had failed in December? CEO speak always tries to play down gross operating problems. I think Vodafails quest for extra profit (cheaper operating networks & 3rd rate 3rd world call centres) is the root cause of most the problems users are discussing here. More oversight & regulation is needed.

On a prepaid account, the reception is poor. Massive dropouts, data on the ipad is non existent in many areas of Sydney.

For about the last six months my top dollar plan (unlimited business cap)has sucked. Regular dropouts, also fails to connect altogether pretty regularly. When I have limited windows to make and or return calls this is very below the standard that I am actually paying for.
My bill will be paid in accordance with the level of service that I am being provided, ie: 60% service will result in 60% payment.
Money Talks Bullshit Walks...

Just got back (10.30 pm) from picking my wife and daughter up from the train back from Goulburn to Gosford. I was trying to call them, and they were trying to call me, for the whole journey, me to find out how they were travelling, and them, to tell me that they were 1 hour late. Finally got a call from them at 9.35, after I had met, and waited for the two trains (30 mins apart) that they had missed. Trip home is 30 mins, so just had to wait, fuming, while Vodafail droppped me straight to voicemail, and refused to send my SMS. They got dropouts, trying every five minutes from Goulburn, all the way to Strathfield on a coach, then at Strathfield station, and on the train until Hornsby, when they finally got a signal. This lousy company wasted 1 1/2 hours of my life, because their bloody network just doesn't work!

Zero reception at my home for the past month so no-one can call me when I'm at home and no internet access, have missed plenty of calls with people trying to get in contact with me and haven't received SMSes until days later when I'm in another suburb where there's a tiny bit of reception. Also means my iPhone battery is constantly running down because its searching for a network that isn't there.

Had almost NO reception at Magenta Shores at all- could not make or receive calls or get on Internet or receive SMS. I took over 100 screen shots of my phone as evidence of the lack of reception. Totally disappointed ESP because I'm 7 months pregnant and my family could barely reach me and nor could I.

no reception in most of my house ,then have 2 locked prepaids as well as one on 2 year plan so we can ring eac other wgat a joke that is ,,,loys of dead spots all over my area ,drops out ,long cues in customer service ,,,,got told at one vodafone shop it would take hours to get on to them too,,, lots of hundreds hours waiting on phone to complain,, then when u get through they loose you in there system ,i mean they cut you off ,,or u loose connection ,,,,,,,,,,i put up with it for ages till recent stuff on news and of course your anazing vodafail site,,,,please give me back my lost mega hours of lost time and missed calls sms/s you dill heads vodafone u dills

I hardly have reception and my calls drop out often and I can hardly access the internet from my phone.
Text messages don't get to me in time. Most of the time I receive them at least 24 hours after it has been sent to me.
It's ridiculous!

Charged extra for 'charges not covered by cap' for a sub-standard
service. Phone calls dropping out, not even connected half the time, poor Internet connection

My complaint isn't really about the service, which is fairly decent. My complaint is more about the website. I check it every now and again to see what special offers and such are on, and I read something about "free facebook*" or "free Nokia Mail*"
Four hours of heavy reading, I still have no idea if I am eligible for free facebook, what bonus features I get when I recharge, and whether or not I can buy a new phone outright on the plan I already have

I have an iphone 4 on contract and a vodafone wireless modem which i purchased to use while up the coast on holidays. I get full reception except the connection continually drops out. I run a business and need to be in continual connection to the internet. i can't even access my emails or bank transactions. THIS IS POOR SERVICE

i have no reception in alot of areas . alot of times i try to make calls and my phone says network busy. when its a good day i can access the internet on my fone and to top it off my calls always drop out when i try to ring vodafone im on hold for up to 40mins then i get someone whos preferred language is 100% not english VODAFONE U SUCK AND IM TELLING ALL WHO WILL LISTEN JUST HOW BAD YOUR EXCUSE FOR A NETWORK IS

phone continuously fails to send text messages, has no reception in the Sydney CBD, and cannot call out - usually when I REALLY need to make a call ... I hate vodafone! I have been with them for literally 10 years and I will not be signing another contract with them again!

Ever since I got my new iphone (with three) and started using data I've been overcharged around 40c each month for using 1MB while "roaming". I havent gone over my cap. Yes I know its 40c but considering I havent gone over my cap I shouldn't be getting charged a single cent more. And yes I've been using my data within sydney city limits.

Reception on my iphone 4 constantly cuts out even with the 'iphone - case'.

Even when I am on the phone to customer service they have to call me back on my landline due to the amount of drops outs and they just say they will note it down on their system.

I have tried resetting my network with the support of vodafone and it doesn't work! I have only recently started my contract with Vodafone :-( Two years of this.

I have been a Vodafone customer for years and always thought it was just my phone or just my area, I didnt realise that it was affecting everyone!!
My reception (when I can get it!) is poor - often dropping out and dying mid-call. Also, I can relate to the battery dying quickly thing and have had massive problems connecting to the internet.
I have two accounts with Vodafone, one for myself and one for my fiance. He went out and got another deal with another provider because of all of the problems he was having, but we are still paying off the other Vodafone account because it's too expensive to just leave!! WE WANT OUT!!!!

I have been a Vodafone customer for the last 12 years and recently I've been finding Vodafone's coverage to be decreasing in areas that really should have full coverage such as major cities. I travelled up to Port Macquarie recently and majority of the way up the highway I had no coverage at all whilst my partner who is with another service provider had full coverage.
MMS messages are usually delivered in the early hours of the morning.
This coverage (or lack of) is not acceptable at all and I am seriously considering changing service providers.

it started the thursday b4 xmas. my internet died. went in to their nearest store only to get a what do u want look and they said it might be the sim card so they replaced it. friday afternoon still no luck so had to go over the xmas break without catching up with my overseas friends. the following monday i went back to the store only to get big huffs and sighs from the staff. they told me i had to get a new modem and that it would cost me 50 bucks. still no luck so i threatened to not pay my bill. i now have connection but its very poor and keeps dropping out. this is the fifth time ive tried to post on here. the last four times the connection dropped out. vodafone sucks big time

I have been without contact all this holiday season thanks to Vodaphone, I will be offending a lot of my friends.

I have been out of range since November when "3" was taken over by Vodaphone.
What is happening with all the "3" customers??? Let join this class action
Lily L .form Randwick NSW

Phone says there's full reception, yet nobody can get through to my phone as it is "out of coverage". To try and make a call out, it takes maybe 6-20 goes as it will keep saying "call failed." (and that is if you're lucky then it will go through!) Wonder what would happen in case of an emergency and I can't call out? That would be just wonderful!!! Vodafone YOU SUCK!

I have had an excruciating 9 week (romance) with VodaPhone relating to internet access for my laptop.
After plugging the device in I was away, or, so I thought. Internet access was slow and painful and would often drop out at any time. I began calling VodaPhone (IT) Help to end up talking to someone in a noisy, echoe riddled Call Centre. Following the technicians instructions and resetting the device over and over again became a ritual I never want to go through again, particularly when you can barely makeout the words of the person trying to help you. This went on "ad infinitum" for quite some time as I was very patiently hoping it would just resolve itself and "kick in", so to speak. It never did.
Returning the device and dissolving the contract was equally angst ridden and it eventually took a call to the Ombudsman to get the deserved and desired result.
Never again!
Subsequently I eventually tried another (well known) provider and have had faultless service. In all fairness however my phone agreement with VodaPhone has been without incident, but, the other was a totally frustrating failure in communications.

Been a Telstra customer since mobiles began, but was recently lured away by the promise of big and grand plans for less money. Boy am I now regretting it, cant even walk around the house on the phone and need to keep the phone in the front room to get a measly 1 bars worth of reception. Was at Central station around 1pm yesterday and the misses rang me, but she got the "out of coverage" or whatever the message is. Pathetic absolutely pathetic!!!!

My broadband was with Vodaphone's associated company who directed me to sign with Vodaphone 'as they have a stronger signal in your area'. Bad move! My 'broadband' is about the width of the white line down the centre of the road. My signal variously moves from 3G (2 bars); to HSUPA (2 bars); to EDGE (sometimes as high as 5 bars but no different to the others) and often no signal at all. Best early morning and progressively worse at night. With luck and dogged perseverance I have managed to download as much as 35MB in 23 hours. At present, the 'associated company' outperforms Voda but only marginally. Yet they are happy to bill me each month. Oh, and did I mention I am less than 3 km from Sydney CBD?

As a former victim of UK vodafone I'm obviously not a customer. However a mate works for them and gave me a phone to replace mine that got wet. After many hours of hard hacking I have FINALLY managed to undo the damage vodafone had done to the phone. Vodafone had done their classic "branding" and in the process broken Java (deliberately I think - removed Verisign certificate and replaced with vodafailDead - I mean Vodafone live) broke the GPS, Google maps, and of course their custom firmware doesn't upgrade automatically like it should.
Not even a customer and still they make me suffer.

Been a Voda customer for almost 10 years, made my husband sign with them about 2 years ago after he was having problems with Optus (Biggest Mistake, Havent heard the end of it) and voda has never been worse!
Just scrolled through the page and all our problems are the same.
Complete black stops, when we know other carriers have full reception.
No service in spots where i have had service perviously and when i go to find a carrier it cant even find vodafone! Forever getting dropped out, having to call back. Told user is busy or out of coverage, and try again and it goes through???
Dont even get me started on customer care!!! I've had to wait for min 20mins... I dont even bother anymore...
Really disappointed in Vodafone!!
You HAVE FAILED me big time in the last 2 years and if not fixed before contract is up, they have lost another 2 customers!!!

that we can get out of our contracts as they are not meeting their end of the contract IE providing service so we can use the network etc.. therefore I can say BYE BYE or is it just wishful thinking

vodafail is sooooooooooooooo shit!!!!!!!!!

A) I have full battery life
B) So called full signal
C) my phone is not being used IE sitting on the coffee table awaiting any calls ILMAO as it seems to have trouble receiving them


what's the go if I do use my phone it can take up to 6 attempt's minimum for me to dial out before it will connect and that's to any mobile or land line


PLEASE EXPLAIN VODAFONE

I went to a vodafone outlet in my local shopping centre and we waited 5 minutes to be served. This was fine till i noticed that the young man was chatting on facebook. When he bothered to look up he asked, "are you ok". This was on a public holiday and the staff member was on double time. Wish i got double time to chat on facebook. When I made a complaint to the store manager he did not take it serious and tried to make up excuses as to why he was on facebook 'he was on the phone so was just looking at facebook while on hold'. The young man was not on the phone and as far as I'm concerned this is not an excuse and they should not be on facebok while at work when customers are waiting. I dont know if vodafone quite understand that their customers are fed up with this nonsense.

Vodafone has been the joke amongst my friends/work that I am constantly calling them back. So I'll sort getting out of the contract... So what to do? Optus V's Telstra? Currently on an unlimited $99 Vodafone plan.. Any advice??

Vodafone should spend some money fixing up their network instead of spending so much money on advertising at all the sporting events & on t.v.

If your reporting call drop outs make sure you have three examples of when it happened including time, date and the number you were calling at the time. If not they wont even lodge your complaint with them for it to be investigated. Apparently they cant with their system.
If it is only part of your complaint and you want to pass this section then you have to agree that it isnt a problem just so they can forward the rest. Bloody crooks.

When I lodged my complaint today they asked for specific locations where it drops out and where I experience network failure (phone dosent ring, no 3G etc) they said each was a single and new complaint that I would have to lodge. So if went to the beach and my phone failed -- new complaint. If I took the dog for a walk and phone didnt ring and I just got a voice message --- new complaint.
I told the guy if this was a joke and he said no. So my complaint just covers my home.
Why dosent Vodafone have more staff on to cover these high customer demands. Spend my whole day on hold.

Looking at my usage report now. I am entitled to 700$ credit. My history shows usage of 500$ credit (These are numbers I quote from Vodafone's own website).

So logically I shall still have 200$ credit remaining in my balance, Instead I see "$165.04 of $700.01 remaining".

I wish I could upload the screenshot of the usage details page in this site as a material proof.

Wondering what's the IQ of the person who coded this "new mathematics" into the vodafone reports.

every call ive answered today has dropped out and i can barely hear the other person as it just keeps dropping out and u miss every like 3rd word ughhhh. im going into store tomorrow to complain and try and get out my contract. cant even get on majority of websites on my phone

I have a plan with voda phone. the coverage is very bad and continually drops out despite the sales team insistance this sort of thing does not happen with their product (!!!) I have experienced problems with their billing very much a thing of the left hand not knowing what the right hand is doing!! I moved my number as it is mynumber I bought with me and a business number and they were threatening to shut it off. I have continued to pay my account but they r refusing to reinstate the number and are trying to charge me an exit fee despite the account not being closed and continued paymnet. I am unhaqppy on all levels with them but mostly about their attempts to blackmail the consumer!!!!

Mobile internet has stopped working altogether and staff donot know how to fix the problem. Also broadband has become INCREDIBLY SLOW and dropping out all the time but when I complained I was told that they only guarantee 400kbps in download (I was never informed of this when I signed broadband contract) and 400kbps is about 1% of what most other broadband companies give- they are usually around 6000kbps average!!

god I hate vodafone customer service ..SOOOOOOO bad you can never get your point across, they don't understand a word Im saying..I was supposed to be on the 99 unlimited cap and im trying to explain thats what I signed up for..she keeps telling me im not $%^#&@# how are you supposed get them to understand

no reception anywhere, i call people on vodafone it says they are engaged. people call me it says im engaged when im not. my voicemails come in up to 3 days late. and best of all my extremely important text messages will show up up to a week late. i have noticed when you make a phone call, sometimes text messages start flowing in.

i have given up on vodafone. will NEVER go with them again. they get taken over by 3 and merge. suddenly all their call centres are overseas and they are useless completely useless

Im caught in the same mess many, many people are in.
I am currently on a 12month contract with vodafone. I received a txt saying that my bill is due on the 24th Dec 2010. I paid my bill in full on the 22nd. However, thanks to a system failure, the network never registered my payment, so my phone has "Call Baring" on, which means i cannot make calls, use the internet or send txt messages.

I used my mobile as my primary form of contacting people, and there couldnt be a worse time to not send a txt to family and friends for the Christmas/New Year break.

Thanks

I've been with vodafone for 13yrs and never have I been more disappointed as I have in the last 12 to 18 months. The daily call drop outs, sometimes up to three and four times in one conversation is frustrating to say the least. And then when you call and complain it's always a "technical issue" and they're working on it. I've also recently moved, and despite being in a large suburb, I'm lucky to get two bars of signal from inside the house. Pathetic!

have bars but phone keeps telling me called has failed and I can't connect.. happens all the time. thanks vodafail

Just recieved a important call, im at home in my house, and have supposedly full bars of reception and my call kept dropping out, i could barely hear the other person i had to keep walking around the house to find somewhere so i could hear, most of the conversation was "what?" "i cant hear u"
not impressed. for some reason i always assumed it was other peoples phones, but its happened so reguarly lately its obviously mine.
websites take forever to load. IF they load. usually have to refresh a million times. wont load certain sites like facebook ever. really frustrating as i keep in touch with a lot of people on there who live overseas as its cheaper then ringing.
Dont receive most calls, i get lots of voicemails when the phone was sitting next to me and never rung.
this is pathetic.
The only thing i want a phone for is to be able to use the phone, i dont care about all the fancy features. just want a simple phone that i can ring and reciever calls and with vodafone i dont have that, its a waste of money.
Still have 8 months on my contract. ughh

I bought Crazy John's prepaid internet, provided by Vodafone, & for the last month my internet connection has been all but non-existant! I spent over an hour on Boxing day checking with their customer service, then upgraded & checked all my end, only to discover that it is indeed related - something their customer service failed to inform me.
As my work relies on a reliable internet service, I will have to purchase with another company & forfeit the outstanding credit. But my opinions will be strenuously voiced at Crazy John's customer feedback, hopefully with many others which might influence them to find another provider!
Any suggestions related to this dilemma are most welcome, thank you.

Emails are my problem . Although living only 500 metres from one of their towers ,
have too much trouble accessing internet . This has been an on-going problem here at Bateau Bay on the glorious Central Coast . I feel empathy for those who try to rely on Vodafone for their mobiles - what about an urgent call to 000 ?

We have 3 business iPhones using the VFail network, for calls, email, Skype, web surfing and Calendar sync. For at least the last 6 months, we've been unable to rely on them to support our business, as calls drop out (or even more often just don't ring at all), email takes hrs to come in, using the web is unbelievably, frustratingly slow and trying to sync over the network is pointless. VFail currently decides this level of service is worth $280 a month! The best part is that when we DID get through to customer service (yes, you've guessed it, somewhere on the Indian sub-continent, to someone whose first language wasn't English), they offered us a $30 discount - which equates to them saying their service is only 10% worse than it should be!! Telstra, here we come...

terrible service/dropouts...complained a heap...nothing done.....out of our contracts now.....seeya vodafone

Incoming calls now go straight to message bank when I have full service, voice mail left comes in 1 to 2 hours late and when you call to get the voice mail it says it cant connect to get it. Out going calls fail to connect or take 1 min to connect. Visited the Erina Fair Vodafone store this morning their solution is to dissolve their affiliation with vodafone and say any complaint have to be directed to them. They changed my sim card and put my 3G iPhone on the 2g network saying they don't know when their 3G towers will be fixed but that should solve the problem. So I'm now paying for a 3G network and forced to use 2g so my phone works.

Bought Vodafone prepay mobile broadband as I was told by the sales person that Vodafone had coverage in the Glossodia area. After 2 sim cards and many hours on the phone to the Vodatech`s, still not working. tomorrow will be the fourth trip into town to try and get a refund. Also have my mobile phone with Three for several years now, my phone had better service before the two merged. Vodafone please get your shit together...

I was with vodafone for 10 years, constant billing errors, hours on the phone to vf, blackspots, dropped calls, bad quality calls, etc etc, when I called to terminate my account they offered me 3 months unlimited free which I declined. Since I ported to another company the call quality is remarkably better and the call costs are comparatively around 50% as a result.

I am sick of low coverage and no or little service.

I previoulsy used Vodafone about 6 years ago. At the time they provided a decent service. In June I needed to enter into a contract due to a new job. The reliability of the service since then has been woeful. If I have a long phone call I fully expect the call to drop out.This can also happen with short calls too. I drive a lot for my job and have found numerous black spots in areas that you would fully expect to have service. And delays with their voice mail being delivered are regularly delayed up to half a day.

Unbelievable!!!!


Also, when I entered in to the contract I thought their voicemail (not video voicemail on iphones), 13 no's and 1300 no's where included in the monthly charge. The booklet with services and charges had a summary that showed these services included in the monthly charge. This summary was what I read with the sales consultant when I entered into the contract. Further on in the booklet the detail of charges was different and contradicted the sumary earlier in the booklet. When I visited the store later to show them the mistake, the consultant simply said it is a typo. I would think this is a critical mistake and misleading that should have lead to the withdrawal of the booklet promoting their services.

I went into a 12 month contract that included three months free access and 10% off my contract bill each month. I got my first bill recently after being with vodafone for just over a month and realised there was an actual figure amount to be paid when I should have 3 months off my contract which should make my bill a nil amount. I also noticed my 10% off was not 10% but about 9%. I called Vodafone care and their customer care employee "supposedly" put down an enquiry to their boss to fix the issue while asking me to email their boss with my receipt showing proof I am meant to have 3 months free access. I also enquired about the 10% and they stated a few things about GST that I am still unsure about. I has been about a week and I have not heard from them.

Turramurra - there is NO service, and has not been for about a month now. It just suddenly died!

I missed lots of job interviews due to delay of voicemail message and text messages. Also the latest was last December 31 the line was congested that I was not able to send the text messages.

Every aspect of service is shithouse, they are completely congested and have been for a long time, yet still pump the adds for new customers with even bigger download limits!

Reception and 3G randomly cuts out, will receive messages but reception cuts out before I am able to reply! Spent a week in Perth a month ago, did not receive reception in hotel room, maxxed about 2 bars of reception while in Perth, had to sit in carpark to have even 1 bar of reception. Loading maps takes forever, loading apps takes forever. Very dissatisfied considering I pay $69 a month and got an iphone for its specific purpose!