I was told we would have good phone service in northern NSW. We signed up for a two year plan. Within 1 hour we realised that the phone signal was very poor. The sales rep didn't wont to know us and wouldn't answer his phone. Many hours on the phone and a $8000 bill for leaving vodafail. We have gone back to Telstra as we need phone signal for our business to operate. Voda phone are selling a FAULTY PRODUCT !!!!!. We are not paying this bill.

i am the owner of a small business that relies on my phone to get jobs. as of late eg, last few months, call drop outs whilst on phone either driving or stationary, or not even being able to dial out, however i have 2 to 3 bars of service on phone though. delay on getting voice mail. it's a bit hard to run a business when i can't even get jobs booked in.
just heard via media outlets that now vodafone's storage of customers details have now been accessed by other soucres, if that is the case, anything that has been accessed from me & can be proven that it was at fault from vodafone, look out vodafone, they will have more dramas than they thought.
VODACRAP!!!!!!!!
personal details

I am a 3 customer and all of a sudden I was getting emails and facebook messages from friends whom are with Vodafone asking if I have changed my number. I was still receiveing calls and sms's from other friends and family from other networks though.When they tried to sms me, I would never recieve it, but they would receive my sms and calls. When they tried to call me they recieved the message "Phone not in Use" It took 3 months of convincing, examples including number dates and times, new sim card, visits to a 3 store to change my phone and long hours waiting for help on the phone before 3 could raise a network issue with Vodafone before it was fixed. i was advised that they are the same company now, so why did I have to go through all the pain for such a long time? I didn't receive compensation for my time, frustration and breech of contract on their side. I said that I want to cancel my contract, and they said I couldnt cancel unless I pay out my contract but they offered to transfer my contract the vodafone for free! I said you got to be kidding, they are half the problem. I never got an answer as to why all this happened. When my contract runs out in April, there is no way I will use 3 or Vodafone ever again in my life and personally I think they don't care either.

http://www.smh.com.au/technology/security/mobile-security-outrage-private-details-accessible-on-net-20110108-19j9j.html

I have been with Vodafone now for as long as I can remember but I am so sick of all the crap. I am so wanting out because I believe being in a rural area that Vodafone is meant to cover and they don't even want to talk about there issues but want to prop up the metro area's

vodafone sucks who puts all our personal info on thee internet ive been a vodafone customer for years and now i just hope vodafone gets shut downn and the ceo gets in debt bcozz thats what they DESERVE!!!!!!!!!!!!!!!!!!!!!!!!!

as soon as my contract is up Im out, I've totally had it with the call drop outs, bad reception & late text messages.... For 18 months now I thought it was my iPhone so I put up with it, sooooo glad now I know now where the problem is.... bye bye vodafone

I have had problems with my iphone since my contract started. I constantly have no service, I get delayed messages, delayed voice mail and 3/4 of the time I can not call from my phone without having to switch my phone on and off numerous times. No one can call my phone either half the time. I have contacted Vodafone a number of times and complained that my phone is not working, they told me to contact Apple. I did, Apple told me to contact Vodafone. Everytime I call Vodafone I am on hold or speaking to somone in another country, they have advised me to go to a Vodafone store to get another Sim Card. I did this, still the same problem. I called them back, they still told me to go to a Vodafone store to check the Sim Card, the people working in the Vodafone Stores are not interested in helping you unless you are buying a new phone or signing up. They keep tellign me its not 'their' problem and to call Vodafone.

What annoys me the most is that I HAVE TO PAY my contract even though the Vodafone service is not fulfilling their part of the contact. I think its unfair and we have no control over the situation since we are just the little people. I have asked Vodafone to let me out of the contract since they are not providing me with any service for my payments and they give me this ridiculous price to leave. I think they are ripping people off and this has to be stopped.

Not only do I loose coverage constantly but they also continue to overcharge me. I have taken them to the ombudsmen once in the past and need to again. I am sick of not having coverage and being overcharged. It is just not right!! AND the CS staff can be very arguementative.

Did you know that Vodafone is telemarketing to Optus customers who's contracts are about to expire?

1. Where did Vodafone get this information?
2. Are they serious or are they trying to create the biggest embarrassment in Australian corporate history?

Don't ever call me again, especially after midnight. I'm not interested in your services!

ACCC, WHERE ARE YOU?

Please, please, please help us and issue an order for Vodafone to stop selling contracts until they can actually supply a service.
SURELY, this must be illegal.

Shouldn't those responsible be prosecuted.

Directors of VHA, I expect you shouldn't be sleeping well at night while engaging in false and misleading practice.

What will your spouses and children think when you are issued with hefty fines and/or jail terms.
This is criminality on the largest scale.

Karma is a bitch.

Have a great night

Its bit embarrassing when you go on a Voda contract and everyone laughs, then you try to back it up so u dont feel like an idiot. But google images WONT load a thing in 10 minutes but my brothers telstra phone loads it at wireless speed

I went on their website to get my phone unlocked so I could use it overseas with an American sim card. I paid the fee, went through the steps to the letter and the website said that a customer service representive will ring me within 7 days to confirm. On the evening of the 7th day I went into a Vodafone store just to check that it had been unlocked. His repsone "connect and sync it with itunes". Didn't even look at the phone, ask for my details or call anyone to check. Assured me this would work and said that he'd taken 100 Australian iPhones over to the USA and they'd all worked with AT&T sims. So when I get there, I purchase an AT&T sim, low and behold, it won't connect. I then had to purchase a temporary phone over there just so I could contact people. When arriving back in Australia I called Vodafone to tell them the problem and they refused to refund the unlocking fee claiming that there is no guarantee that it will allow American sim cards and this should have been explained to me by the customet service consultant who never bothered to ring.

I don't get any service in my apartment, I have to go out into the driveway to send a text message and I live 20mins from Sydney CBD. I have to constantly reset the connection to receive any sort of 3G service when it drops out 30+ times a day. I pay $100 a month for a phone I can use a quarter of that time, and always drops out at the most inopportune times.

I am an ex Vodafone employee, I was with them for 5 years in that time they have transformed from a customer orientated company giving out loyalty reward handsets etc etc and also having an excellent network which was not over crowded to not giving a crap about their customers and an absolute bottlenecked network. As an employee I had complained on many occasions regardingthe lack of network, the disgusting poor lousy 3G network they have and all i ever got was the run around. The amount of times I have had to shout at a customer care consultant to fix an issue for a customer who had come into the store I used to work at would be over the 50 mark. To cap it off if a company can not look after it's staff the frontline and face of it's business how is it going to look after their customers. I'm not sure if you are aware but afterte Vodafone and 3 merger vodafone bought the stores back off first mobile, digicall, gsm etc since then a huge amount of staff have quite including man Teritory managers, state managers and atleast 25% of retail staff. Bonuses were cut by 50%. Now a days they employee young staff who are casuals that go to university, tafe etc. They do not have much responsibility like the full time staff and just come in do their shift and go home. Pretty much Maccas employees. Vodafone is going down the drain big time. Switch over carriers and don't look back.

At first I just thought it was me & my bf with lousy service until I found this page.
My issues- *Little to No service *Little to No internet connection
*Calls constantly dropping out *Msgs I send being received hours/days later
*False service readings. It said I had full service and I couldn't do anything when I needed to.

I need phone reception!! I couldn't call for help when I was in a car crash, I have been stuck with 2 young children and was unable to call for a lift, I couldn't call the police after kids tried to steal my car, I missed a train and had no phone/internet reception to check a timetable as I was trying to get to an airport. Not to mention the smaller things or trying to get in contact with myy family etc. I've really had enough. I have had to switch back to my Optus prepaid Which I shouldn't have to do in a contract.
Last week we called Vodafone and went through the "switch off and turn it back on" routine and a big surprise..no service...
We were put on hold and transferred. Then 61 mins into the call it dropped out.
We called back twice and after an hour each time it dropped out (from a landline) we called back and got the option for them to call us back.
They called back and started the process again "turn the Phone off" They then told us they would get the engineers to call us back within 72 hours.
The "Call" was 4 days later and actually an Sms saying that they were working on it.

1 week later, 3 hours on hold 1 call and sms from vodafone nd we are in the same position. Its not good enough!!!

In June 2010 I purchased a mobile broadband plan for my parents. On attempting to set it up for them I couldn't get it to work. I called the help line and spoke to someone in Israel who told me after a half hour that the salesperson from where I bought the device should have supplied me with an updated CD. They had given me a CD but it was the wrong one. I went then to a Vodafone store and they gave me the correct on. They seemed to be well aware of the issue as there had been other people who had the same issue.
On trying the device again it still didn't work so I called again, this time speaking to someone in Egypt.After half an hour I was told the device was faulty and I needed to get a replacement. I then called the local vodafone number I was given and she tried to get me to accept a replacement she would send. This was hugely inconvenient as my parents live interstate and I was only there for a few days.
I gave my details and yes a postal satchel did come with details of how to return the goods which I followed to the letter.The problem now is that Vodafone claims it has never recieved the device although I have an email from Australia Post stating that someone at VF signed for it. I won't go into what VF told me to do to prove I had sent it. So they now continue to bill me for a device I don't have that never worked. Plus they charge me for a paper bill that I never wanted.
I am reasonably happy with my mobile phone except for the data download speed (I only have 50 MB/ month but the rate at which it happens would take me forever anyway so I hardly use it for that.)
I have emailed their complaints site on numerous occasions and get the answer that they are unable to help me any more. The VF store is unable to help as the staff have apprently the same access that I have.I've left it for a while now as I was too frustrated and had other more pressing issues to contend with but I aim to give them a call on Monday and then the ombudsman. I thought about sitting in their office until they fixed it but I don't have the time nor energy.

Can't use phone 100% of time

We purchased a broadband modem today to use the internet wireless whilst on our holiday leaving tomorrow. My parents require a constant connection for business purposes, and unfortunently this is required whilst on holidays.

We attempted to add credit to it, but Vodaphone tells us via their website that the number is invalid!

To make matters worse, my father had to speak to a representitive from a call centre in India who didnt have any concept of Customer service.

Poor effort.

I "upgraded" my $49 cap post-paid plan to a Blackberry Bold phone on 30/12/10. I was blissfully unaware of the issues with Vodafone's 3G service previously as I previously didn't own a smart phone. Between 30/12/10 and 08/01/11 (10 days) I've had no service for 2.5 days - a quarter of the time that I've had the phone.

This has led to me not being able to use basic functions such as calling and SMS, as well as email, internet, etc. Also, this has also adversely impacted the battery life of the phone. Fully charged the phone will last 4-5 hours before the battery is so low that WIFI/radio service couldn't be used (even if it was availble).

Not happy. I'd love to know what I can do to resolve the problem or exit my contract without charge.

Great website by the way - really appreciate it.

Cheers.

I ordered a phone from the online store on the 16th NOVEMBER, they said they were in stock and I would receive it in 4 days. I never received the phone. I called Vodafone, waited on hold for an hour, and had a lady tell me "she didn't know, and maybe it will be there on Friday" I called again a week later and was given a consignment number for Australian Air Express, I called them the next day and was told that the phone was marked as "return to sender" on the computer and it never left the airport. I called Vodafone again, to be told that they didn't know why (after trying to prove that I never received the phone, that is), but he promised me it would be in my hands in no more than 5 business days. Those 5 days came and went, I called again, waited on hold again, told my story to 3 people again, and was again "Promised" that he would call me back in 48 hours with an answer as to where my phone had gone. Again, those hours came and went, I called again to be told that I would have to cancel my order and then re-order the phone.
I thought stuff that, I won't do anything....but a week later I got a f&*king bill from them, for $90!...I had opted for a direct debit option as payment! So of course I ring them up and again wait on hold for over 90 minutes, got passed on to 6 different people, and got talked into giving them one more chance,and my phone will come to me in a week, and that he had canceled the bill and direct debit order..... Its now been 2 weeks. My account is due to be debited on the 12th Jan, and I just know it will be.....
I cannot believe how they have f*&ked this up so many times. I find it very hard to keep cool everytime I ring, I know its not their personal fault, but they have no clue as to what you have been through, and to repeat your story to so many people. And them to have something go wrong EVERY time! It is somebodies fault....
I just want my contract terminated. I want to know that money isn't going to be taken out of my account, and I will stick with Optus.
This has been a balls up of epic proportions. I find it hard to figure out how ANYONE manages to get a vodafone phone, when they have screwed me over
about 8 times... F&#k you vodafone!

Around December 2010 I received a message from "Systems Alert....Transaction failed - Insufficient funds.....After trying to reply to this message I receive "Invalid characters in recipient field - SYS ALERT". I sought help at a Vodafone store in Miranda Fair, was told they could replace the Sim card and this would stop. It was Christmas and they were busy asked me to go and see this young men...unfortunately he was very busy and I sought held p from a young girl well thats another story. I left with the new sim and was assured the problem was solved. Unsure of the last girl and I went back to see if I could see the original young men....Still busy and saw another young lady...she seemed to know more than the original girl...I left happy UNTIL!!!!!!!!! I received another message and so on goes this ridiculous sage....I am currently waiting on the phone for the last 30 minutes.....GRRRRRRRRR...Am now hanging up I guess they win until I will get another sim card with another company...By the way this is with an ordinary "recharge prepaid"

Supposedly 1555 is a free service to call
VodaPhone customer relations.. right?

So why few calls I made to 1555
being answered by Directory assistance
people? VodaFail charges for
directory assistance calls.. don't they?

$79 a month for service which they do not
provide and now they will charge
me for calling 1555???

How is this company able to get away with
such abuse of Australian clients?

Shouldn't
some government agency be investigating
this company to protect consumers?

8/01/2011 rang 1555 3.35pm Lara told me to wait BUSY AGAIN, was on hold for some 1.35 mins THEN it rang thought yeh, But it rang rang rang rang no one one pick it up (MAYBE THEY NO ME) still ringing so ended call what a waste of energy. still waiting totoal time on phone is 33.27 hours since 11/12 2010 spoke to 123 people to solve this Hey LARA still waiting (hope they payed you for this voice over cause you earned it.....pete

I live in Bankstown, work in Parramatta. I have no reception in either spot, I've tried different handsets which didn't work, i complained to Vodafone and they offered me 50% for the next 3 months. That's 50% off to get no phone service in the 2 places i spend all my time.
Pathetic.

I live in the mid Blue Mountains where 3g service is regularly poor. Today I missed out on an ebay auction where the net dropped out and my bid didnt go through..again. No point ringing Vodafone I do not wish to remain on hold for average 25 mins only to be apologised to. They, In my opinion have signed up way too many new clients and the hardware cannot cope. The way I feel now I have no choice but to go back to copper fone line. I came across from Telstra and I cant believe Im contemplating going back. Truth IS stranger than fiction.

Literally no more than 5 minutes ago, I was sitting on my couch and my phone alerts me that I have a voice mail, which I find interesting considering my phone didn't even ring. The real kicker is that my reception was showing I had full bars! If I can't even receive phone calls, why on earth do I have a mobile phone. It is not my iphone either, as I only updated to the latest software on itunes yesterday. All my friends and family have pretty much given up calling me coz they can never get through so I resort to communicating via facebook. What's even worse is I'm currently looking for a job, and how confident do you think I am that prospective employers will be able to successfully reach me on my phone? Yea not so much...vodafail of epic proportions. Don't even start me on the effectiveness of my 3 mobile broadband dongle, I'll leave that for another day and another website. Piper Alderman, I look forward to hearing from you!

im am at my wits end with vodafone, after spending 9 hours on hold in the last 3 days trying to get my iphone unlocked, after i was told i could do it straight away. i am getting nowhere. they blamed apple so i called apple myself with the info voda had given me to find out that there is no error on apples end that voda lied to me to get out of doing anything to help.

I have just concluded what has been the third 'conference' call in as many days with; the collections manager, cancellations manager, customer care manager, and some other head of department at vodafone in a futile attempt to resolve my plethora of vodafone issues. 68 minutes of Matchbox 20 and numerous transfers lead me to a 5 way call where i was silent for several minutes at a time listening to 4 vodafone staff bicker about my predicament. I've never felt so helpless

No reception . Getting my emails 3 days later sms even worse when is this problem going to be solved

Since 11/12/2010 have no internet connection, have spoken to 12 people ( have names) on 1555, since this date & have been on the 1555 for 29 hours 35 mins and still counting as late as 7/01/2011 5.30pm Not only can they not seem to help me solve this problem they continue to cut me off, sed me to different operators who cannot help OR promise to call back to solve this problem, NOW they have create a problem for which I cannot use my Mobile phone as the billing account has been changed, so no phone as of the 7/01/2011. only on 1555 can you get assistance & no answer or no help until weekday so Voda phone can take a leap as NO HAPPY LARA you cant help me.....if any one has a suggestion PLEASE let me know. pete

calls drop out, mobile internet does not work and was tadvised only works outdoors, drops out mid session without reason

No reception, cant send messages if it does they are delayed by more than one day constantly, people cant contact me when my phone is on and in range.
I receive voicemails days after they have rung without any record of the phone call.
Constantly out of service, when call barring was placed on my phone it took them 48mins to answer my first call and once the mistake was "fixed" i had to call back as it wasn't and spent another 1 hour WAITING to speak to someone who saw that nothing had been fixed on the phone.
I am sick of paying for phone bills when i am on $99 unlimited for everything when i am not receiving a full service !

We were with 3 and have no issues with them, with Vodafone taking over 3 we decided to upgrade our phones and move to Vodaphone. We have been with them for about three weeks now and have yet to have a time where our phones can actualy ring each other ( even in the same room we cannot connect at times). Our young son just got his first pre paid with Vodaphone and we cannot even ring or get a text fro him ( worried parents). From our view we have been ripped off with lousy network coverage, dropouts and lousy customer service, if we had known how bad they were we would have stayed with 3 or gone to Optus or another telco. Vodaphone are shocking.

Recently i got the iphone 4. I was told that reception would be in my area and all my family is with vodafone and has fine reception but for some reason my iphones always got 1 bar unless it awitches over to edge it goes up to full bars. The iphones just dont work well on vodafones network and they need to fix this. My calls fail and drop frequently my internet just doesnt load or tells me cell data cannot be activated along with you are not connected to the internet with full 3G coverage.

I have had ongoing problems with vodafail over the past few months with poor internet coverage, call dropouts and not being able to make calls when my iphone tells me i have full reception! "Call failed" is something i have become very familiar with. As of yesterday morning i have not been able to make or recieve ANY calls, however my phone is still telling me i have ample reception. Some messages are getting through and others aren't. I am extremeley frustrated as i am unable to contact vodafone via phone to find out whats going on nor can i find an email address on their website as the "contact us" email facility is down. How convenient.

I posted about my frustration on facebook and somebody suggested i need to turn of 3G, i have no idea how to do this or what this means.

I am a Doctor, and frequently cannot receive or make calls on Vodafone. I will be a GP in 2 weeks, out in the community where communication is a must. I will have to buy a second Telstra phone to ensure my patient's safety as I cannot trust Vodafone.

Lets hope some of this gets noticed!

i purchased an i phone 4 and was told by vodafone i could unlock it straight away to put my testra sim in as i dont get coverage at my house and they were the cheapest to get an i phone from as i still have a yr and a half on my telstra contract. surprise surprise after swaooing my sim over to a icro sim it will now take upto 10 days to unlock the handset. vodafone you suck you mislead customers to sign up and then you dont do anything to help i hope you go bankrupt!!

Won't update payments made on Web page, and now without paper billing this is all I've got to use against them. Mysterious $25 charge this month while still having ~2G left on usage. Clicking on 'Bill history' 'Payment history' 'Usage' etc ALWAYS brings me back to the inaccurate 'Acount Summary' page.

I wish Mr Nigel Dews all the worst for the New Year, and that someone screws him over, and treats him with the utter contempt he has shown to customers since September last year.

[Actually want to do worse things, starting with kicking him VERY HARD in his googlies, rest can't say online or in public].

I have had all of the problems on this site, dropped calls, texts that would have been faster sent by pigeon post. So bing a good chipmonk i complained on the vodafone website and THEY CALLED ME - it was so unpected I wondered if it was a hoax. Some poor bozo on a chain read the script telling me that they had taken note of my problems and would TAKE THIS INTO ACCOUNT WHEN PLANNING improvements in the area. They had now idea when this would be. Rather than say I would take this into account when planning to pay my account, i went to Telstra and signed up. See you in 10 years vodafone.... that is if the company still exists. I have a new word for Vodafone's board to learn - NOW!

My complaint is there is no service even though there is a tower in the suburb where I reside I cannot make calls or recieve them and texts are coming one hour late this is not good if you are needed in an emergency I will never go with vodafone again I have approached the retail outlet where I signed the contract and was offered another loan phone for the value of $50.00 or I could pay out my contract and as I feel is the problem of vodafone than I should not have to pay for this the sales person could not have cared less about my problem

Im currently on the internet with 1 bar of reception and have no reception on my mobile. when i complained last year bout my reception they offered me 100 free messages even though im on a unlimited call cap

After being told my new phone would be delivered yesterday I waited at home all day, having changed work appointements to recieve NO phone. I rang at lunchtime to confirm that it was still being delivered and was told, after a 40 minute wait (the quickest response in the last 3 days) that there was a 99% chance that it would. Vodafone - you are uncontactable, drop out (or cut me off)on half the calls I make to you and are completely unreliable. SORT IT OUT.

Back on Sept30 (And for 4 consecutive days) my 4 phones (Mine, wife and 2 x daughters) phones were sending multiple texts to every recipient. The least was 6 and the most was 14. When I spoke with Vodafone I was told they were aware of the 'Glitch' in there service and offered me $10 free credit. I explained that I would ABSOLUTELY LOVE to have a glitch in my business that invoiced clients 14times and I only had to reimburse $10 per complaint. Complaint ongoing. (While they still hang onto the massive profits they made from all clients over that 4 days)Check your own accounts people!!!

For my birthday I thought i'd upgrade my phone and go on contract after being on prepay with vodaphone NZ and vodafone australia for over 10 combined years. Anywho this is how it it panned out.

1st step: I apply for the contract online and was approved and had my phone delivered to me etc, however because the phone was very expensive I called Vodafone and requested to have incurance added.

2nd step: As advised by a vodaphone rep who "Fucken Lara" the machine eventually transferred me to and took over an hour to I was then advised that insurance cannot be approved over the phone and I must take the phone in to a store so they can view and confirm that insurance was applied before the package was opened.

3rd Step: A lady fills out the insurance form we both sign and she says it will be sent away and I will be charged $10p/month. I was not given a copy of the insurance forms.

All sounds easy right???? WWWWWRRRRROONNNNNNNGGGGGG!!!!!!!!!!!

My phone breaks so I take it in and was advised will not be warranty. Fine I advised is under insurance only to be told the is no way I can have insurance if i signed up over the phone..... like WTF "What The Fuck" Yep I was told insurance cannot be applied when contracts have been organised via direct deals over the net. Ok now this is crazy but its true so i decided FUCK that im gonna get something in writing.

I then go online and chat some spastic who also said the same thing so i said to her "I was told to take the phone in still sealed and have the insurance forms filled out, signed and sent away" so she replies back saying i am right so then I email her back and say "Please read your email below confirming that insurance cannot be added" so the dumb bitch emails me back and says "I am just going off what you said previously" I mean come on who works for vodaphone the spastic or me.

In the end I couldnt be fucked dealing with vodafone...... I pay my bill late every month and I wait for a collections call unfortunately for the person on the other end they cop a ear bashing!!!! And now that they have disconnected my phone I have called them to update my details and they are now calling me on another mobile number to collect funds.

Yes I am still paying it as I do not want bad credit but guranteed I will leave $100 or less at the end of my contract and call them back to request a credit.

Vodafone is shit!!!! I recommend you get rid of it, start using your work phone if you can or get a landline. If that does not suit you then go anywhere but vodafone..... Hate them with a passion.

we have 2 phones on contract with vf and have to stand in the middle of our street to get reception. we get the same as everyone else, long holds and dropped calls. over all their plans are good but just cant use them.

Don't buy large credits from Vodafone - you may lose them.

I can't receive or send calls/text messages. I live in Hornsby and use my phone for my work. I have to hop in my car and drive a couple of kms so as to make calls.
Could the problem be related to their Transceivers?

just basicly discusted with there service,if you would call it service.i get constant drop outs,even when i have full service bars,unclear static noises.when im using the net,i get constant time outs,ive missed countless items on ebay,text messages come throo hours after they have been sent,i even missed out on a job,because a text message came in a DAY late.i just cannot express how bad there service is,my wife has the same phone as me(i phone 3gs)and hers is with telstra,she NEVER has any problems,constant service,even in the shoppng malls and elevators.im not real happy

- incorrectly billed (while still being debated but told an amount was still outstanding).
- spent up to 2 hours on hold on a single day calling vodafone.
- Getting the phone unlock can not be done over the phone and online requires up to 14 days before they will get back the customer.
- Unlocking a phone requires a fee after not being provided the instructions.
- No conformation when you request to unlock your phone online

Common theme among all dissatisfied customers is
being forced to waste hours on phone line while
trying to contact Vodafail.. could this be deliberate
ploy on part of VodaFail management to discourage
clients from canceling contracts or complaining
about service? VodaFail must have millions of clients
on contracts? Few thousand writing of horrible
experiences is not going to cause them any worries or
make any dent in company profits. I have to suffer
another 18 months before contract expires.

I just signed up a samsung galaxy s 59 cap on vodafone this morning. A few hours later, it's not allowing to make any ougoing calls, receiving calls, sending text....

When I first entered my plan with Vodafone, I signed up for the $49/month plan. When I received my first bill I was astonished to find that I had been issued with a THREE HUNDRED AND SEVENTY EIGHT DOLLAR BILL. Upon calling Vodafone, they told me I had been signed up for the $29/month plan, and would need to provide my invoice as proof that it was *their* fault not mine. After about 20 minutes of back and forth "there's nothing to suggest that you wanted a $49 cap", (even though I had provided my invoice) they offered me a $50 discount on my bill, but advised me that to return to the $49/month cap there would be a $45 fee. Which meant after everything, I saved $5. It took me about 3 months to pay off and there was absolutely no lenience or understanding from Vodafone at all. I never recommend Vodafone to friends and won't enter a second contract with them.

I have had a post already to state my issues with drop outs and lack of coverage at home and at work, yet they have managed to top it!!!

Yesterday I have had some problem with my touch pad, was not responding, so call for help. I was told that I should switch off the phone and do a hard boot. (Holding down send and hang up buttons as phone turned on)
After I have down that, phone has erased all data from the phone, booted, yet never fixed the issue, only created a new one. Phone is now completely useless, as it is asking to choose network provider, that is only can be down by tapping on one or the other....

Being Thursday, run down to Bondi Junction Vodafone, where 3 young stuff members were busy chatting with clients, in a very casual manner. After about 30 minutes of wait, one of them turned to me and asked, "what do you want"...

Quickly have set him straight, as that language and tone of voice was way out of line, bought a new phone out right and left as soon as I could!

I AM THROUGH WITH VODAFONE!!! I can't wait to have my contract finished and all of our phones (small business with all stuff on one plan), taking it elsewhere...

I know that mine and my mums contracts are supposed to end this month sometime so I go into a vodafone store to find out the date and what we needed to do to leave after the plan finishes. My mum and I signed up for blackberry storms 2 years ago on the same day but apparently vodafone have just decided go add an extra 3 months to my contract without notifying me but couldn't give me an explanation as to why. I called the TIO and they've now lodged a complaint and said vodafone have no right to do that. Where do they get off doing this kind of crap? I've been with vodafone since 2005 and this is how they treat their customers? It's disgusting and their customer service really sucks.

No coverage at Malua Bay, or Rosedale, or Tomakin. Apart from a very occasional and very weak signal that normally dropped out. This is a large are of well populated coast line. It really is unacceptable that Vodafone have not fixed this after all those years (Telstra and Optus customers have enjoyed coverage in this area for years).

I remember when Lara was created and voted on within my company. Yes, she was outsourced. It was between her and a blonde girl and a guy. Caricatures I am talking about. Lara is hot. I'd go her. LOL

Sitting on the train trying to looks at boats for sale. What was I thinking. FAIL!

No reception in my own home, for 3 days. I thought it was the iPhone, but it wasn't because I tried another handset. I couldn't even text or call anyone! I am looking for a job, and hoping for that call. They probably have called, there goes a waste of time for me, and there goes my interviews and jobs.

Seriously frustrated with Vodafone at this point, I have been enduring the pain for the last two months but I have had enough. I complained so much that they offered me a new contract, waiving the new handset repayment and early exit fees (only 4 months).

Promised delivery by 7 January 2011. Get a call on Tuesday confirming delivery today 7 Jan. Here I am stuck in the house all day on my last day of holidays, and now show for delivery by 5pm of course and I am now 1hr 10 mins on hold waiting to find out from these incompetent morons where the hell my phone is and tell them not to bother anymore.

Thanks for ruining my holidays Vodafone you morons. Shouldn't have fallen for your desperate sale. You have lost me FOREVER.

from the sales desk to lara to voicemail the service is rubbish, if i dont pay my bill im in breach of contract but for vodafone to charge for a service that is substandard at best is in my opinion (im not a lawyer) a breach of contract how can we as a group take this on and get out of the contract that is tailored to vodafone, not the customer???

Tell you what guys I am going to write to the Vodafone Board in the UK yes the parent company and tell them what their Australian customers are going through. I am sure this will get them to give the Aus manager a good kick and get them into action. Will let you guys know how it goes.

I have a family member in hospital which almost died, my mother was calling me but i didnt have any missed calls....
the call went to msg bank and i recieved the call a day later. ring my mother back she told me very upsetting news and that i was uncontactable and why with the use of other words.
In contacting vodafone, for the last two days i have not had anyone resolve the situation of this and are saying that it is the handset....well we all know thats no true!!!
if that family passed i would be able to forgiving my self for not getting their, all the staff can say is sorry for the incovience.
All i want now is to get out of the vodafone contact, no staff member has contact me back like there promise.

Perky LARA is beginning to get on my nerves

It seems that ever since they bought the 3 network things have really taken a dive.....

We have been receiving countless dropped calls, painfully slow mobile phone internet connection and wait times so ridiculous that you can only hang up in frustration. Not to mention a growing number of staff that are absolutely incompetent in dealing with ANY issues and that will constantly flick/transfer you to the 'right' department or just plain hang up on you. I have worked in a call centre before and I know how call stats work and the pressure the staff are put under to reduce reduce reduce their talk time which ends up with the staff just hanging up. It really is coming across as though VODAFONE is just getting too greedy by not training their staff and by downgrading their service and reception so as to lead a price war.

just had 6 call dropouts to the 1 phone no. in the space of 7 minutes! despite my phone showing full network coverage.. called 1555 after being on hold for 5 minutes got recorded msg "looks like we're having technical problems, you'll have to hang up and call back", then disconnected!!! CAN SOMEONE PLEASE TELL ME HOW TO GET OUT OF MY CONTRACT!!!

I have not been able to use my 3G network properly for many months. I made a complaint about 6 months ago after major frustrations and just gave up and dealing with a 2nd rate service. I went into a store one day and I was advised to turn off the 3G network as it "really doesn't work well anywy". Whenever I have full bar on my 2G network I have tried to switch over to 3G and goes right back to no service. why should I have to pay full price for a service which is not meeting up to its expectations. I tried to call vodafone today and there appears to be no option for them to call back as after 10 minutes I gave up. I run my own business and sometimes I have 3 h ours of voicemail deliveries due to non delivery. I have not used visual voicemail for many months due to it not being reliable. Very very frustrating,

After 6 years out of the country and as a former very happy vodafone customer, I decided to come back to them, what a difference a few years make, the Australian network from being in my opinion better than any I experienced overseas, is now awful, worse than some of the 3rd world countries I have lived in, what have they done in the last few years, looks like they have sacked or let go the engineers who originally, designed and built the network, maybe they have also have stopped upgrading and adding to their network, I also suspect cost cutting and a lack of investment in basic engineering services, i.e. coverage, congestion and quality, with most of the money going into selling app's that you use once and then get bored with them, leaving them with a very a very dodgy basic product for voice and data calls, after a few months and a threat of legal action from me, I managed to get out of the contract and am happy with an alternative provider

been with vodaphone for 20 months...... I will never go back even for free.
Phone drop out.. guaranteed,
People not getting throught to me ...guaranteed,
Unable to contact 1555 due to drop out ... guaranteed.

I hate this company. they make me sick as due to there size they simply dont look or care about thier customers....

Their answer ... advertise to attracked more victims

im disgusted been with vodaphone for 14 years and lucky get any calls and when i do they drop out 6 times every phone call (my friends always say to me i cant hear you,are u there) and im in newcastle n when i go to kempsey i cant get any calls let alone make any....yet optus boost and telstra work fine in same places ...says it all

After 14 years with Vodafone (yes I have had the patience of a saint) I have just churned to Telstra. After moving jobs to North Sydney, and finding that my reception was OFF more than ON thru November, resulting in so many missed calls, and questions of "Why was your phone off it just goes straight to vmail" I decided enough was enough. Even being on the top floor of a building did not help Voda's USELESS reception. They have the audacity to charge me churn fee for the remaining three months of my 24 month contract - one which they did not honour becauise they couldn't offer me a service

I'm a pretty persistent and patient person but this is completely beyond the joke now and I am ready to give up.

After complaining about the lack of reception and missing texts I have now spent two days trying to "accept an offer" they made to me to keep me with their company. (They offered me a discounted new plan for 24month period).

I decided to take the offer but I cannot believe how many times in 2 days (I've seriously lost count) that I've called, how many times its cut out, how many times I've been put on hold, then transfered, then been called back by them, put on hold immediately after and so forth. I was just transfered again only to get some guy overseas who has absolutely no idea what I'm on about and had the nerve to be snippy about it and try re transfer me to someone else - instead he has put me on hold again. This has been a 40 minute call and counting.....OH wow, now it's just cut out and I've been hung up on.

So they've made me an offer to stay around and it's been absolutely IMPOSSIBLE to accept it!

Calling Optus now.

After being a loyal Vodafone user in Australia and the UK now for 8 years I am disgusted in the service and performance of the network and the services Vodafone provide. I have worked for many MNO (Mobile network Operators) within the UK and Australia and have not see this level of poor capacity and service quality planning in a provider in all the years I have been working in the industry. I am sick of Vodafones responses to the blatantly obvious network and capacity issues they are experiencing!

I have just re-signed a contract with Vodafone 5 months ago to which I have been in communications with Vodafone to leave due to thier discusting service they have been providing thier customers in the last 7 - 10 months.

Vodafone - We are all Sick of it, Man up and tell the public the full extent of the issues, offer an exit for contracted customers and you might just save some of your already tainted image.

This is not spam. Vodafone have literally lost job prospects for me. I am with a certain solicitors regarding unfair bank fees class action. I have asked them to have a look at this "vodafone" issue and told them there may be potentially thousands of people interested in a law suit against vodafone. I will have to contact the creator of this site to ask certain permissions, but vodafone is costing people real money and grief and I believe this should be brought to a legal level for vodafone to actually take action instead of making excuses. Should the creator of this site read this I would like to communicate with you on this issue. I am working on the solicitor to the effect of a "no charge" to people on this, as these solicitors actually countersue for their fees. As I said, this is not spam, it is a desperate need to strike vodafone where it hurts .... their bank account!

I run a small business, I have lost at least 5000.00 dollars worth of business because of vodafone, I was with vodafone for at least 8years, but now i'm off to telestra.

I am applying for jobs. I'm getting a bit sick of saying the same thing over and over again - that is "I'm sorry if I drop out, I am with Vodafone at the moment and they have major problems". NOT a good look to a prospective employer. Common sense would say "use the home phone" but we have just moved house and that is not connected yet. Home phone ... optus all the way!

Have a Nokia E71, my plan ends in July, wish it ended soon because I cannot afford to pay the fee to cancel my contract! I used to get excellent reception in and around my home, but now I am lucky to get 1 bar of reception! I can hardly ever access the internet (for which I am paying money for) and find that calls drop out for no reason. I live in Newcastle, this shouldn't be happening!

Receiving MMS msgs never happens - my friends send me pictures of their kiddies and they think I'm being rude when I don't reply - instead I have to inform them that Vodafone are pathetic!

Also just recently went on holidays up north and along the Pacific Highway was lucky to get reception 4/5 times in a 4 hour trip (even when I did get reception I only got it for 1/2minutes)... When I reached my holiday destination I had absolutely no reception (even tho Optus & Telstra had full reception).

Vodafones service is disgusting, they screwed up one of my bills a couple of moths ago and I had to get someone to call me back as the Indian on the phone had absolutely no idea what I was calling about and I could hardly understand what she was saying to me.... Altho she kept thanking me for my call (im guessing these are replies straight from a piece of paper)!

VODAFONE HAS GONE TOTALLY DOWN HILL IN THE LAST 3 MONTHS (IN PARTICULAR)
NEVER AGAIN WILL I SIGN WITH THEM AND I ACTUALLY FEEL SICK EVERYTIME I WALK PAST THE VODAFONE SHOP AND PPL R SIGNING NEW CONTRACTS AND HAVE NO IDEA WHAT THEY ARE GETTING THEMSELVES INTO!

Just called "customer care" and when Lara went to put me through she had a "technical problem" you will need to hang up and call again. - FFS!

I live on the central coast (of NSW) and the last few days I have not been able to make any calls. Today I have forced the phone back to GSM mode (not 3g) and I am now able to make calls.

I work in a major city and am lucky to be able to get any kind of signal unless i am several stories up, out in the open and with my phone in some kind of gymnastic balance beam pose. I live ten minutes away and the reception is marginaly better, i only have to select the function and then set the phone on the coffee table for 30 or more seconds to get it to work, which it does....... sometimes. Seriously, i am paying for this? Vodafone are slightly better than the other company starting with T, which cost me $1,500 to get out of that contract to jump to Vodafail :(

Although Vodafail have failed pretty badly lately, I decided to call them and upgrade my phone and sign on for another term.
Just waited 29 minutes on hold only for the call to drop out.
Looks like it is time to find a new provider.

Sounds like the standard set of problems.
Have to restart mobile to get network coverage after large periods of no connection. Lots of network busy messages, lots of calls going straight to message bank.
Phone support abysmal, having some better luck with email contact although a lot of hoops to jump through. Their coverage maps are very much a marketing tool rather than an engineering resource. Have found out that the center of Sydney is actually listed as "on the fringe of an outdoor coverage area only" within their internal systems.
About to initiate contact with TIO if my last email is not successful.

I own an independent mobile dealership on the Coffs Coast. We have had over 80
Vodafone customers come into my store to complain about coverage issues in the last two weeks. The 3G coverage has deteriorated rapidly so much so that the limited areas that mobile broadband devices would work are now not connecting or dropping out repeatedly. The Vodafone coverage maps are vastly overstated in their reach and capacity.

For 2 months now I have had to switch my phone to 2G as this is the only way it will work. A Vodafone representative said he would call me the next day to let me know when I could turn my 3G back on, I'm still waiting for that call.....and when I have turned my 3G on just for fun I get the drop out calls and no internet.
I'm also currently on the phone to Vodafone (1hr 17 mins and counting) to try and get them to reverse the charges on my internet USB stick thing as I have not been able to use use it properly for 3 months. Now correct me if I'm wrong, but if they cannot hold their end of the bargain then why should I hold up mine by paying it??

I live on the mid north coast NSW. I can make outgoing calls on average once every five times. Constantly getting a 3 tone beep and handset says network disconnected. SO FAIL. Its a pain in the rectum. TO add to the pain you have to call a Mumbai call centre and sit on hold for an hour to get some mumbling idiot that can't do a damn thing for you. So then ya go the Vodafail shop where you bought the phone and they do not want to know you and refer you to call customer service (mumbai mumblers).
Two thumbs down vodafone.

I use my iPhone as a business tool! Vodaphone has proven to be the worst mobile service I have ever used particularly in the last 3 months. Calls constantly drop out, the data is weak and not always available and basically I do not get the service I am paying for. I sometimes have to call back the person I am conversing with up to 10 times to finish a converstaion and in the end just give up.

Sometimes, calls go straight to my voicemail even though full signal strength is showing on the phone screen.

Sometimes I dont receive voicemails for hours or even days later. One time my messages didn't arrive for at least 4 days late and I received 6 messages in one go.

I want OUT ASAP and I should be refunded my monthly fee for at least the last 3 months.

We have complatined to Vodfone so many times via the local store and also via phone (except the phone kept dropping out) and then consistantly dropping out, then we went to the store and complained to them, the lady at the Vodafone store was wonderful and exceeded her customer service duties (3 consultant) explaining to us that she is sick to death of what the staff were also being put through from Vodafone. We purchaced Vodafone Broadband and internet for the coverage and great deal we got with them as my Husband is at Uni, we have drop out in the middle of his uni assignment thankfuly none have been late because of this, he is unable to use the internet for study also due to the one bar of coverage. I am also trying to run a party plan business from the internet and it keeps dropping out. We were in the Good Zone when we purchaced this internet and Mobile phone Plans! I could Keep going on alllll day with the issues we have had!

OK I finally got through to vodafone and requested my handset be unlocked. I was told I had to pay $75 for this. I have been with vodafone for 78 months and I have paid them enough! They say they are very aware of this site, and that all you other people have been contacted to "resolve the issue". Is this the truth here? I bet not. Apparently he said if you post your mobile number on here, they will contact you. I am a bit uncomfortable posting my mobile number on here and Im sure Im not the only one. They want to resolve my problem, then unlock the handset without charge! I've paid Vodafone enough over the last 78 months, I should not have to pay this as well. THAT would be the ultime sign of "goodwill" from a telecommunications network! Another issue is the accents. Even the supervisors, I said "Im sorry it is very hard to understand you" to which I got a reply "I am also human even if I am not in Australia". ARGH!!!!

I am new to australia and had been using Vodafone previously overseas. While I was not completely happy with the services they offered there, I find it even more irritating here. Most of the times I fail to get the connectivity voice or data. Other issues include frequent call drops, loss of connectivity during the call and no network coverage for voice and data while travelling within the city.

Costantly drops out, if I had of known these issues 2 months ago we wouldnthave signed up at all, but we were with optus which is just as bad. I hate Telstra having the monopoly and dont want to give them my business directly so what other option is there?

Since April 2010, four months after signing with Three (and three months after Three and Vodafone joined), I am lucky to get connection. Even when I have full connection, I am lucky to be able to make or receive calls, even connect to anything. OMG 9 months and its gotten worse.

Before that, I had perfect connection except at home (which I knew would be the case when I took on the service). In the last three months, I have seen my service go down, down, down. From full service on the train line in Sydney to four bar to three bar to two bar to one bar. NOW, I am lucky to get roaming in the inner city area.

I've spoken with Three, their comment - Its your phone! WELL, I went into Apple today to have it tested, guess what, there is nothing at all wrong! All I wish these telecommunication industry providers would do is take responsibility. HAHAHAHAHAHAHAHA its like asking a rock to move. Talking to India is another impossible situation. They have noooooo idea. If you talk to them, be assert and advise them that you will only talk to the Australian call centre (yes, they do have them!).

Anyways, I am not trying to get my service with Three cancelled. Wish me luck! Its going to be painful.!

ooopsCUB

QUESTION??? I complained in december (the 26th i believe) about handset and network issues. Since lodging the complaint Vodafone have replied asking for bits of information (i.e. date and times of dropped calls) and admitted that the network in my area (southern sydney ) has failed. Despite this admission they wont reply to me with a solution, the last two emails have simply been them asking the same information over and over i.e. requesting my pin number (which they have asked for three times - you can see it in the reply history of the email) and asking about fault information which they already have. Has any one else had this? At what point do you go to the Ombudsman??

I was in for 24months contract where I can not use the worth of my money, poor reception, consistent call drop out and everytime you call the customer service, you have to wait a long time. I signed in last August 2010, not knowing the crap out of vodafone. On my first 4 bills, I was also charge $10 over each bill of the agreed contract. I just want to return the phone and go to the other network, Vodafone is so crappy.

I signed a contract with Vodafone on 5th December 2010, with the new Nokia N8.Before signing I asked the girl who served me if I could get coverage in my area. She showed me a map that said my area had good coverage so I went ahead and signed. Within hours of having my phone I realised that the coveage wasn't that good inside my house, but was reasonable outside. So, I didn't complain. Until, the Nokia started turning itself off and was getting harder and harder to turn back on...On the 22nd day after I had the phone I could not turn it on at all. I went to my local Vodafone shop and was told the only option I had was to send my phone away for repair or if unable to repair it would be replaced... This process could take up to 6 weeks.... I offered a "loan phone" while my phone was away. I asked if I would still have access to my social networks on the "loan phone" and was told, they only lent out simple phones,so probably not. Even though my contract included free access to social... The girl then proceeded to get out a Blackberry Storm... Hmmmm, real simple phone hey?? My next questions were obviously too difficult for her to answer so I ended up talking to the "manager".. He seemed more interested in the computer in front of him than answering my questions. I took the Blackberry home feeling really annoyed that the staff we totally not interested in my problems. So, I called and made a complaint against the store manager and one of the staff for their lack of knowledge and nil car factor for my problem.. The Blackberry wouldn't turn on till the next morning after a full nights charge. When it did turn on I was unable to make or receive calls on it as it would cut out and disconnect every single time. It was in SOS mode most of the time.... Not only this, but the Blackberry was full of all the previous persons emails, contacts, sms's, & photos. Disgusting!! After 2 days of his phone I tried calling customer care, was kept on hold for 22 minutes, then the phone disconnected. GREAT!! Tried calling every store in my region but not one answered their phone.. Decided I have to sort this out, so got the kids in the car and headed to my nearest store. Fantastic, the same manager and staff were working and they remembered me...I'm sue of it. I tell them, this phone is useless to me. "Do you want a different one?" the manager asks. "No, I want to cancel my contract, I was told I can do so if I don't get coverage as I can't be charged for a service I'm not receiving"... "We can't cancel in store, you'll have to call customer service." says the manager.. " I would call customer service, but it keeps disconnecting, can you call them from your in store phone for me?" I say. " NO, our phones are down today, you can use a pay phone"........ARE YOU JOKING, A 1300 NUMBER FROM A PAYPHONE, YEAH RIGHT!!!! I'd had enough. I needed a reliable phone. So, I went straight to Optus and signed a new contract, ported my number over and received FANTASTIC service and couldn't be happier with the coverage. I was also informed there that Nokia have a 30 day replacement guarantee on all their phones if they have a manufacturers fault.....VODAFONE DIDN'T KNOW ABOUT THAT OBVIOUSLY! Not that you would expect them to, they don't seem to know much at all!! Now, I hve called customer Care from my new phone that doesn't cut out. After 17 minutes on hold I spoke to a women who I could barely understand her english. She wanted to put me through to tecnical assistance or something. I told her it was too late, I had already ported my number, now I wanted her to cancel my contract. She had to speak to her supervisor who was on another call at that moment. How convenient. I was told I would get a call back within 2 hours. That was 24 hours ago!!!!!! Sorry for the long spiel, but i'm so annoyed. Will keep updating on my progress.

i orderd a iphone 3 about 4 weeks ago hoping it would come before christmas but i got told that i would have it last week of dec, They now can f****** tell me that i wont get it within another 1-2 weeks and im ment to be cool about that, trying to get on to talk to a australian is like trying to find a needle in a hay stack, heres that catch the needle is made of glass i wanted my iphone as a part of a christmas pressie but now christmas is gone good on you vodafone doing wat you do best stuffing up congrats for wrecking my christmas

adding to my previous gripe about "costing me jobs", now I cannot even speak to customer support. All I get is "Hello, this is Punjabi, how can I help you?", then when I speak, nothing. A few seconds later I hear "There is too much background noise, please call us from a quieter location, thankyou." All this time I am sitting in my lounge room in perfect silence. Problem - NOT at my end. STOP with the outsourcing Vodafone, this obvious greed is impacting on your customers. "Lara" sounds clear, but nothing else does .... hmm how convenient! If the CEO of Vodafone reads this, you are about to lose a 12 year customer. FIX the issues at postcode 2213. PATHETIC!!

VODAFAIL is so pathetic! Their reception issues have cost me jobs. I ring prospective employers and all they can hear is static and then only to be disconnected. Are Vodafail going to pay my rent and bills and stock my fridge? I think not. I have been with vodafone 12 years now, but since they outsourced to overseas their service has become pitiful. How many more jobs is this useless excuse of a "service" going to cost me. Vodafone, please explain to my kids why they are going without because you morons cannot do your jobs!!!