Vodafail actually gave out details of my account to my friggin ex girlfriend. No questions or comments left, just almost my enire account history. talk about an invasion of privacy. VODAFAIL SUK

I has to laugh at this, I work for a gov dept and was training a call centre in Melbourne about out program. Until last year the call centre was part contracted by Vodafone. I called my mum at lunch time and it dropped out 3 times in a row!!!!! FROM THE LOCATION WHERE VODAFONE PREVIOUSLY RAN ITS OWN CALL REFERALL CENTRE ON COLLINS ST! Epic multi fail...

Coplaining project managers/site managers to the point of frustration and intense stress.
STUCK with vodafone until August under contract!!!!!!!!
This is not new. Every two years they promise the network is now fantasic (they have moved mountains)to ensure all is wonderful.
Promise of no more black spots!!!!
Text messages AND voicemails received the following and have angry clients accusing us of no response and bad service.
continuous FAILED CALLS!!!
Cant get through and when you do you "what's the epoint??!!"

A bit of rain in Belmont and of course VODAFAIL!!!!!!!!!!!!!!!!!

I have not been able to get a vodafone network signal all morning, and called the Customer Care (INDA), and told me there is no issue with the network, and it had to be my mobile phone. I have tried 3 different mobile handsets and get the same issue. The phone and signal were at 3G full strength last night, however today none (only get SOS), and the other explaination, there is NO 3G service in my area. mmmmm, what part do they do not understand, had no problem for the last 12 months from the same area, and specifically last night.
At witts end with Vodafone, seriously thinking of moving to the forbiden service of Telstra :(

I have a usb broadband account with VodaFone and it is the most frustrating piece of "technology" I have ever plugged in to my pc. Its speed is at dial up rate but also lacks stability. Why would you sell more devices than you network can accomodate. Absolute waste of money, like buying a car in Venice or a boat in Alice Springs USELESS.

Currently in tweed heads, 2 phone with vodafone, neither are working. No reception... nada nothing zip.

How am i supposed to do my job? 1 more month 1 more month 1 more month and i can get rid of these idiots THANK GOD.

I'm in a bit of a pickle. When you dial my mobile number, my mobile rings... no sweat... problem is, if I miss the call, it goes through to someone else's voicemail message. To top it off, my mobile does not notify me that I have a message to retrieve. I dial 121 and apparently, there are no new messages! I know there are as I have left messages myself. I contacted customer service and as you would expect, it is as simple as turn off, turn back on. NO IT IS NOT!!! Even after removing the battery and rebooting, this problem still exists. I am told to contact customer service again between 8am and 8pm tomorrow as no-one can help me now. What happened? Where are my messages going? Will I receive the other lady's messages?

I got a unexpected high bill one month and when i advised that i could only afford x amount of dollars the service person said that i could either pay the amount in full - which i had already said i couldnt afford and then he said that i could only pay x amount over 5 weeks - in which is still not something i can really afford and he said that if i dont pay either in full or the installments that he said - that i would lose the phone and it would lock itself - by the way he was indian and i could hardly understand a word he was saying - so it makes me wonder if he could understand what i was saying - massive fail - in the fact that vodafail...oops...sorry vodafone doesnt want to listen to its customer's needs...

If you set up an automatic recharge you expect it to do exactly that. I even went into my online account to re-setup the automatic recharge. Vodafone said it would be processed within 30 mins... a couple of hours later I am still waiting. I then had to do a credit card recharge as I had some urgent calls to make which was not very convenient. I have also been disappointed with my reception and the fact I seem to missing out on messages that have apparently been sent to me.

The other day I recieved a voice message from vodafone - only it was so faint and crackly I couldn't understand much, then it dropped out. I rang back to find it was the network coverage team ringing to tell me that there were no coverage problems at all and they didn't understand my complaints! Kind of a black comedy.

i love not having signal from 3 oclock yesterday! nearly 24 hours without signal!

no coverage, almost all of the time, dropped calls, cannot use internet, cannot send text regularly, cannot use maps regularly, use phone for work etc and is having significant impact on personal and work.

Coverage continually drops to no service and searching, time searching and no service around 60% of time with phone. Cannot access internet anywhere. When some coverage calls continually drop out.

I signed up with vodafone 6 months ago and did not recieve one bill, after months of tryig to contact them with my calls being dropped or me being on hold for over 45 minutes I gave up, only to recieve a text saying were cutting off your services the following week unless I immediately pay the outstanding amount. Im a year 12 student who doesnt work as of the workload at school my only income is youth allowance. I rang up vodafone to resolve this issue and instead of cutting off my services the following week they cut me off straight after the phone call mind you the guy on the phone was laughing at me when I tried to make a payment plan. Now there handing my case over to debt collecters unless i pay the full $500+ amount in the next 24 hours. I asked to speak to an ombussman and they left me on the line and told me its my responsibility to chase up a bill. I cant afford to pay the current amount neither can I afford for this to go on my credit rating. I dont know what to do?? anyone??

Over charging me on an internet service that I cant even access due to their awful network.

I rang regarding my mobile broadband. I live right in the middle of Launceston so expect that the coverage would be reasonable. However takes forever for the net to loan and over an hr for a movie. After being on hold for 40mins i finally find out my internet is going a 88kpbs for a 512k download. this is 98% lower that the average. How can they potentially sell a product that barely works in middle of a city let alone if u left the cbd. poor advertising to even sell it to me.

reading all the posts here and you are all in the same boat as me. I have all the symptoms you describe. It concerns me that you ring up to cancel and they wont let you. I told them my reception was now almost non existed and had deteriorated in last few months and they ended my contract without cost to me. I cant see why you all cant do the same. Speaking to staff at a store, they told me to stress to the customer service people on 1555 that the coverage HAS GOT WORSE IN LAST FEW MONTHS.

I am now back on testra after a 10 year hiatus and can i say not only is it cheaper (something i thought id never see) than anyone else, it is also fantastic coverage.

Tried to get my Nokia 6300 phone unlocked, it costs $25 on the web. I ran up and complained, the guy wanted to offer me $25 credit in phone calls. Not good enough, Im ditching the 4 year old phone and going to Amaysim.

I use my mobile for business calls but drop outs in the metro area are so common I am reluctant to use the mobile when driving through the suburbs. This clearly does not meet the expectations given to us when contractying with Vodaphone.

I rang vodafone yes2day to find out why there is no reception they said that there is no outage and i still have no reception i have gone to the tio the customer service does not even help all they say is there is no outage

Constant drop off while making phone calls is an everyday reality. I suspect that I now may have a new issues with Vodafone where my phone battery starts to drop off very quickly (we're talking 1/2 a day without any phone use) and based on my conversation with Apple Store, it maybe due to the poor 3G coverage by Vodafode causing the phone to constantly searching for a signal.

I am wondering if anyone with iPhone is in the same predicament???

Reception is too bad... Vodafone should stop providing 3G/3GS services.

vodamuppets!

http://www.droidgamers.com/index.php/game-news/hardware-a-devices/1642-monday-morning-fail-vodafone-in-new-zealand-has-entire-launch-stock-of-xperia-plays-stolen

http://nzgamer.com/all/news/4970/vodafail-theft-revealed-as-marketing-stunt.html

I don't have signal at uni or when I go shopping at certain shopping centres. My phone also decides not to recieve or send messages as well as delete them as it pleases. For the first 3 months my 3G didn't work and no one could help me, everytime I went in for assistance they would just turn the phone off rub my sim card and say that should be fine now. Massive fail.

They seem to have restricted my pre-paid internet to the GPRS network with no explanation as to why. What am I supposed to do with that? Worse than waiting for a dial-up connection. Definitely gonna be pulverising this thing with a hammer when I finally get my fixed line internet installed.

Same as everyone, Calls drop out, Delayed voicemails, Dont even receieve texts from people alot of the time and worst of all SLOWEST POSSIBLE INTERNET AND NEVER HAVE RECEPTION!!!
I went into a shop after numerous complaints over the phone not getting me anywhere, So they tell me its the sim I have in my phone that is the reason for my extremely low reception (I LIVE IN THE CITY PRETTY MUCH - RECEPTION MOSTLY 1 OR 2 BARS IF IM LUCKY) anyhow, they replace my sim and I get full reception for about 2 weeks and then no doubt after that its back to its usual 1 or 2 bars, I'm pretty much to the point where I am under the impression that I will suffer from these issues for the rest of my contract, This website has made me realize otherwise.

VODAFONE I HATE YOU

omg, i try to activate sim after sim after sim card, it just wont work! ever since my first it wont work and its pissing me offffffff omg and internet wont connect :/

GRRRRRRRRRRRRR INTERNET JUST DOSE NOT WORK! NO SIGNAL NO LOADING AND I PAY ALL THIS MONEY FOR INTERNET THAT IS A RIP OFF ANYWAYS THEY CHARGE THAT MUCH?

Is it just on the gold coast or has anyone else has noticed in the past few weeks the call quality dropping to the point that it is hard to understand what people are saying.

I rang up vodafone to let them no that i have no reception and they said there is no network problem i was ok this morning untill about 4:00pm today and still no reception they say to take out my sim and wipe it i have done all that but still does not help

Am in Kolkata India. Enabled and paid credit on my prepaid account for roaming here. Nothing is working cannot receive or make calls. Extesive time and a lot of skype credit on to call them. They acknowledge that roaming is enabled and credit is there, they acknowledge they have a Vodafone partner here, they acknowledge there is nothing wrong with the headset and have done extensive trouble shooting on the phone to try and solve the problem. Even they have been reduced to suggesting I get a local Indian phoned or see if vodafone India can help. I do not think that is my job as vodafone OZ took my money (which I put on the prepaid account) to finance the roaming which I cannot use. The customer service people were attentive but it is not enough to be told the situation cannot be fixed by them since they set up the roaming and took the credit on the account for it.

Ok, so I was on the phone to vodafone for over an hour today.

Although where I live now, I do get reception.. But my phone tends to cut out a lot, I lose service quickly.. But I can turn my phone off and on and it's back.. Which is annoying but manageable.

I'm moving to a new suburb. I don't get ANY reception at all. Today on the phone, the man was nice enough to give me 3 months of free billing.. While they "investigate" the no service crap. So.. Rather then cancelling my contract.. They make me stay with them for 3 extra months while I don't have service? How does that work? I'm annoyed and sick of not getting answers. WTF!

Thankfully no messs anymore, finally my cotract expired and I've happily taken my business to Telstra. Never thought I would in my wildest dreams but so far their service, reception etc has been fantastic, rated very high...Best of luck to all those still with Vodafail...

three days on the net trying to by a phone on there web sight and still no luck it could take up to a week to fix this problem good on yar vodafail

I have just signed up with Vodafail for 24months thinking theyre like any other company - wrong!!

I have been sitting besides people all using mobile phones and could clearly see just how powerless vodafone services are - especially in the data area..

All my peers who are on other providers have the same pages load fast while mine sits in loading!!!!

Sick of calls missed and cut off, tired of messages not coming through, what is this? The Stone age for Vodaphone?
GET IT TOGETHER!!

so i've been with 3 for 2 years now. just last week i signed a new contract with vodafail (which i really shouldnt've done) because they were the only telco that had the phone that i want (HTC Desire Z). the guy that i was signing up with was really nice, and he said that i will definetly receive the phone within 1-3 working days. so now its been like 6 working days and i still havent received it, so i just called them up now. i had to call 8 times, because they kept hanging up on me (it wasnt my reception, i had full bars and it said 3G+) so i finally got through to this indian man that clearly didnt know how to speak english. and i was trying to speak to him for like 30 minutes, so i had to use google translate to speak to him (pretty funny yeah?). so he finally said that i should recieve my phone in 3 weeks. then i started saying (loudly) WEEKS?! THE OTHER GUY SAID DAYS! then he quickly hang up on me. grhh. im so angry.

Trying to get answer to billing complaint (lodged on line May 12} its Now 3.00pm May 17. RING 1555 Put through to India again. I quote Question Reference #110515-000019 . Operator says he has no idea what that means. I ask him to put me through to some one in Australia. He says No one in Australia answers vodafone telephones. he then puts me through to his supervisor. his supervisor just as uncooperative. his name is AHMED. Why do any of us do business with this dysfunctional company ??????/

I am moving to Blackall QLd which is in the 4 percent non coverage zone. I called vodafone to cancel the contract as I did not want to be paying for a service I could not use. They informed me that there was nothing they could do for me except change my plan from a $79 cap to a $49 dollar cap!!! So in other words I will still be paying them $49 each month for nothing!! they said its not a question of what is fair or not but that is all they can do. Yet another failure from vodafone!!! Just another example of their customers being charged for a service they can never use.

After finally being released from the Vodaphone 3 contract for poor almost non existent service a few months ago, without any further charges or penality, I now find they are trying to bill my credit card yet again. I've even been charged a failed payment fine because I changed my credit card!

I'm sure this practice is bordering on illegal.

This company should be deregistered until these scams are sorted out.

So, it's back to the TIO !

I just wanted to relate our experience when holidaying in Tasmania for 10 days in Feb 2010. We had planned a trip travelling around Tasmania starting down in Port Arthur and travelling in a clockwise direction visiting Hobart, Strahan, Cradle Mountain, Tamar Valley, Launceston (Country club), Bridport and Bicheno. When planning the holiday, the contact number I had given for all our accomodation was my Vodafone mobile number. We also had our laptop with Vodafone wireless internet (dongle). Apart from in Hobart, we had no reception for either device throughout the trip. This caused us a lot of stress and actually cost us financially as we were unable to purchase any excess baggage online (we had our golf clubs). My partner contacted Vodafone using his Telstra mobile whilst we were in Bicheno to ascertain if there was any coverage in Bicheno at all(so that we could go online to arrange excess baggage) and they were not able to assist us at all, in fact they were of no help what so ever and offered no apologies or compensation for they lack of coverage throughout our trip. They just kept insisting that their computers told us there was coverage. When we requested to speak to someone in Australia as we had been speaking to an Indian call centre operator who didn't even know where Tasmania was, we were told that it was not possible. Naturally was very aggravating and upsetting. We never received any follow up from Vodafone regarding the complaint lodged during this 45 minute call.

Every second call I make or answer, the calling/called person can not hear me.
This has gone on for a year now & have spoke to 4 other users with the same problem.

I recently posted about been sold a phone charger that broke my phone.

After reading many posts from others experience constant hassle with Vodafone (all of which were helpful posts), I contacted the TIO. They emailed me back within hours and told me that because it wasn't a contract problem, I need to contact consumer affairs.
I did so and was told that because I had no receipts (the gentleman on the phone was very understanding and said that he too wouldn't have kept a receipt for a phone charger) there was nothing they could do, but it was worth lodging a complaint anyway.

I did so, then contacted Vodafone. I was on hold for a surprising 7 minutes. I was first put through to sales.. "Ohh you wish to purchase a new mobile?" My response "NO I would like the mobile phone that is damaged due to your sales teams POOR product knowledge replaced.." His response "We can't do that, you need to purchase a phone." I responded with "Why should I fork out extra money when I am without a phone because of your sales team that didn't know the product they were selling.." Their response "take it up with the store.." my response "I have numerous times, and I would again, however, the store is currently undergoing renovations and it doesn't state when it will re-open.." their response "so take it up with another store. They probably won't deal with it though, because it wasn't their mistake.." I continued to keep my cool and politely asked if I could speak to a supervisor.. The CSO responded with "they can't help you either.." again politely I said "please transfer me.." and eventually he agreed.
I was transferred, held for not even 2 minutes, somebody started to speak to me then suddenly, the line went down.
I called back and went through a similar thing, but this time was told to save my money, pay off my outstanding credit and the problem would be solved and I could sign up on a contract and get a new phone.
If I could pay out my outstanding credit, I would do so in a heartbeat, however, I am unemployed and don't have the money to do so. I am however on a payment plan, so it's not like I'm not trying or just ignoring it.
I couldn't get over the tone in the mans voice.
Eventually, I hung up.. I called again and asked to be transferred to the complaints department.
The lady on the other end was SO kind and actually made me feel bad for putting in a complaint. She asked what it was about, I told her and she said that she was able to take the complaint or I could be transferred to a supervisor and he could take it. I asked to be transferred.
The supervisor, also very polite, took my complaint, said he would pass it on and if anything could be done about this, they would contact me, if not, he was sorry.
I said I highly doubted anything would be done and didn't understand how Vodafone weren't willing to fix a mistake they mad. $50 added to my bonus bank to purchase a phone that DIDN'T Work from day (a phone that is now in a tip somewhere because when I contacted them about this, all they could say was pay $50 and send you're phone off).. And $50 loyal credit also doesn't cut it for me.
Not when I'm without a phone and missing god knows how many job opportunities.

I also emailed vodafone yesterday morning after all this was over to complain.. Surprise surprise, no response.

Does anyone know of anything else I could do? Consumer Affairs have said that they don't believe they can help as there are no receipts and even though I have emails from Vodafone and myself about this, it doesn't state where the emails come from..

PLEASE HELP ME! I am so close to ripping my hair out!

My 3 mobile broadband worked fine for 18 month. Then suddenly in Feb 2011 when I tried to connect, I received the message 'NO NETWORK'. This occurred over a few days so I called Customer (don't) Care. A number of hours and calls later, 3 advised no problem with their service in my area, but couldn't (wouldn't??) explain why after 2 years I suddenly had no network. Their solution? Move to Vodafone, which I did with great trepidation.

For 2 months I was very happy with Vodafone. Then, at the beginning of May 2011 my service became unuseable. Good signal, but unable to load internet pages. Lucky if I could get on for a couple of minutes at a time. Didn't matter what time of day or night I tried - always the same. Modem constantly switching between 3G and HSUPA etc even if selected to use 3G only. Placed calls, and no one called back when they said they would.

I kept a record of all of this and sent if off to Vodafone requesting that they cancel my contract without penalty as I was upholding my end ( paying bills on time, reporting faults via due process) while they were not (unusable service, poor customer service). Failing this I was going to lodge a formal complaint with TIO. Vodafone kindly agreed to release me from my contract (in an act of good will) even though there was "no problem at their end".

Don't these people even look at their own Community page and other Internet forums to see that others in other areas are reporting the same problems? Pre Internet we did not have access to this broad range of information. Vodafone do not deserve to be in business. They didn't listen to customers then and they are still not listening now. So many customers cannot be wrong / at fault.

If you want out of your contract due to poor service and not getting what you paid for, keep a record of your problems and help desk calls. Send the details to Vodafone (they also have a 'contact us' link) and request termination without penalty, else you'll go to TIO. Keep emotion out of your communications with them and stick to the facts. You can get out if you have truly been badly done by.

Call dropouts, 3G dropouts (turning off 3G works for call reception and calls are much more reliable), terrible throughput/speed for internet browsing regardless of location - i've never even come close to using a quarter of my monthly allowance as pages time out all the time!
Vodafone advise my speed issues should be fixed in about 3months, but only for the 1 location they would allow me to provide... my house address, where I don't use 3G!

I bought a phone from a chain store and was set with Vodaphone, i was with them once before and thought they were okay so i gave them another go. I'd only had my phone for 3 months when i could no longer recieve calls or texts, this went on for three weeks. I had no idea why? I had perfect coverage having all bars up. This affected my social and work life not being able to recieve calls or texts. I recently decided to cut all ties and changed providers!! Very dissapointed Vodafail.

I have been with voda for many years now and can relate to all these problems and still have Drops out, Voicemail a day later sometimes even a few days, Customer service, and alot more I could say, Lodge complaints with the TIO that have been resolved
Now my point is that I strongly stress if this company is doing all this and not supplying customers with the service there paying for and even a write up by the CEO in the papers isnt this some kind of Fraud ? Isnt this Illegal ? A company operating - overcharging on Bills ? ( Fraud) Call Drop out so you ring back again ? ( Thats a scam to me ) Not complying to there standards, Count me if I am wrong but if an individual was operating like this what would happen ? Please Someone need this clarrified other wise I will open a company and do the same thing as nothing is happening to this company there still operating

I had forgotten to pay my bill, they usually bar the service, but NO- this time they COMPLETELY DISCONNECTED my service without even barring it!!
Anyway I paid it up, yesterday, she said that in 6 hours MAX it would be working now, 19 hours later, they say it will take 24 hrs from now... HOW CAN THEY DO THIS!!!??? How can they disconnect it without barring it first?! Seems ridiculous!!!

How can I be in the middle of the CBD (both Perth and Sydney)and holding my phone up like a muppet trying to catch reception???

I orginally was on paper billing,somehow,with out my consent it was changed to online billing.Well I recieved no bills & without a paper bill I couldnt pay the account if I didnt know what was owed.....then couldnt ring out or recieve,no sms,nothing! A week or so later after many hours spent on home phone trying to get paper billing sent out,I recieved an extra bonus.Ontop of the vodafail bill for couple hundred,there was the bill for the collection agents as well.This is after vodafail admitted to 1)changing my account to online billing without my consent. 2) Admitted that they did wrong in sending me sms alerts for my overdue account,after they had cut sms & in/out going phone calls!!!!!! 3)Agreeing to payment plan for my bill then finding out that Vodafail still sent me to a collection agency after we agreed to payment plan & to top it off,collection agency had black listed/defaulted my credit rating & promised to send me a letter from them & Vodafail stating that it was a mix up & everything paid in full,I am still waiting for that letter to turn up!!!!!ABSOLUTELY,TOTALLY P_____ OFF @ VODAFAIL.Trying to buy first home & this has stuffed me right up,even now on phone trying to talk to these idiots is a waste of my time.

Watch this awesome Vodafail video on Youtube.
http://www.youtube.com/watch?v=306OsChFw0A&feature=youtube_gdata_player

WE LIVE AT POSTCODE 2231 NSW AND THERE ARE 4 OF US IN ONE HOUSE AND NOT ONE OF US CAN GET RECEPTION. AND TO ME THIS IS DANGEROUS AS TO GET ANY COVERAGE WE HAVE TO GET IN OUR CARS AND DRIVE DOWN THE STREET!

3g broadband inconsistent service, always bad ping, useless support team, put in complaint on net after being on hold for to long and sent me an automated reply telling me the reasons they think caused the problem not even related and said in problem statis as 'solved', slowest website on the net, particularly bad this week dialup speed almost, asked me to resign on the new 850mhz signal thats now in my area checked coverage on their website and im nowhere near the coverage area 5km plus away, only thing about them thats good is the price but you learn thats not the truth when you start using the service

i was getting other peoples voicemail ... who knows where mine went ... submitted complaint via there website ... which is slow as a dog quicker writing it and posting it snail mail ...got automated response saying with 48hrs some one will contact u .. that was bs 4 days later i get an email saying we cant help u ... i replied back and its been a week no response .. im leaving this crap telco going to telstra i didnt want to support the big telco but the extra bit u do pay will be well worth it..

my wife recharged succesfully on the 8/5/2011,she placed $30.00 in her balance as she recieved a msg to recharge before the 10/5/2011. Once she did this she had confirmation that she recharged with $30.00 as the phone msg advised her recharge was successful. less than a week later she goes to call me only to have a voice tell her she has insuficiant funds. she has 56 cents in credit which mind you she had before recharge but has been msging ppl till she went to call me.my wife rang pre paid customer support only to be told unless youve still got the voucher we cant help you, who keeps there voucher after confirmation they have successfully recharged. They told my wife is she can find it in the rubbish bin though the rubbish bin was emptied last week.So there quick to say to her even though you rang recharge number how do we no you recharged, so there calling her a liar to, mind you this is call center in india or wherever they are. Yet they couldnt exsplain how she was able to msg ppl over past 3 days on 56cents but were going to investigate cause they were losing money, but yet they buggered up my wifes credit but are not willing to investigate to where or how its gone missing, only exsplanation they can give is that my wife is lying.Il fight this and will join action on vadafail as when i had broadband contract they were shocking as to is my phone service with them as just me alone vodafail have cost me over $1200.00 in calls due to drop outs and very poor service let alone no covrage, wheres there upgrades they claim to have made. Ps maybe we front up to new c.e.o place i have his address to his place see how he likes been placed in a corner.

Unfortunately, I am locked into Vodafail because I am using a company provided SIM. If it were my own, I would have walked away months ago.

I work in the Sydney CBD and happen to be in a "Black Spot" for 3G coverage. When at client sites all over Sydney I have to embarrasingly ask them to use their phones because of lack of no coverage. Often when talking to colleagues who are in transit in either the Melbourne or Sydney CBD, we get multiple drop-outs during calls and conferences.

There is a long standing joke in our company that anytime anything doesn't work, it gets blamed on Vodafail. e.g. if the toaster doesn't work, it must be Vodafail's fault. If the lights don't work, it was Vodafail. This is the stigma that gets attached to failure

Enough is enough. My single biggest wish is that my company would change Telco's

I dont know if you guys have come accross this in news.com.au

the CEO has spoken about its crappy network coverage, and failed business operations.

have a look yourself

http://www.news.com.au/business/business-leader/its-tough-but-vodafone-isnt-hanging-up/story-fn88b9gp-1226056777227

I put my business on Vodafone late 2010 and noticed the coverage was fail. Complained to the TIO and Vodafone agreed to cancel without penalty. Great. Ported out and guess what? They charged me early exit penalties!! Yay Thanks Vodafail! Still trying to solve the mess, although three months later it is looking like it is getting to a slow but painful exit.

Haven't seen anything simular on the net yet.. YOU MIGHT FIND IT INTERESTING>>>OR EVEN COME ACROSS THE SAME GUY.....

I am having the same issue with Vodafail as anyone else. No coverage, constant calls to Customer Service etc.

Listen to this...

I was on $130 Business Unlimited Cap.
Due to low coverage at my add. they reduced it to $99

It even got worse, so they reduced it to $79 unlimited 2 GB Plan.

2 Weeks ago received an SMS from Vodafail, saying due to " July 2011 network upgrade" they applied 50% waiver on my plan for 3 month.

So I will be paying something like $40 for unlimted plan. (2GB is sufficient)

IT GETS EVEN BETTER.....

Last friday 13th May 2011 received a call from a BLOCKED number...
It was VODAFONE... The lovely gentleman introduced himself as VODAFONE STAFF and told me he has got a great offer for me....

I was curious and I went with the conversation - as I know already the deal I am on is due to the lack of coverage, frustration, endless calls to and from customer relation team - so I was wondering how come they can't see that on my account....

Anyway...He asked me for the PIN etc. etc.

He told me ... He can see that I am a HIGH SPENDER and he would like to reduce my plan.
So I asked him oh ok, how much am I spening at the moment.. He told me around $130 per month ... ( not sure where he got that figure from)

He then said yes for this particular mobile number THAT is the average you are spending..

NOW when he said what the mobile number was - I started to be very suspicious.. HE was looking at my Vodafone PREPAID NUMBER that does NOT EXCIST since 6 years... :-)

I asked him to check the coverage at my address, (Vodafone already knows about my area that there is no or poor coverage)

It took this gentleman over the phone not even 2 seconds to check the network coverage...and said, yeas you have exceptional coverage...

THIS IS ANOTHER HIT>>> He then asked me what time is the best to come and visit me at my HOME to talk about signing up for a plan... He would send someone to come and visit me...WHAAAAT???!!!

I asked him wow is that something new....? There was no answer to that, he persisted for me to give him exact time and day that I am available....

Asked him where he is located, as I would like to visit him and he said MELBOURNE CITY Call Center... I said, I am not sure that there is a vodafone call center...And his answer was ..........( a suburb approx. 8km away from the CITY) so not IN MELBOURNE CITY>.....

The ALARMS in my head went off, and I asked to speak to a Supervisor.
Spoke to him immediately, and confirmed that they are not a VODAFONE Call Centre, they r just a shop... VODAFONE DEALER ( selling phones and other stuff) .... He kind of was putting it back on my and said...well you have given us the PIN number so we can look into your account....
Well, I did yes, only under the understanding that he was calling from VODAFONE Call Centre.... and not from a dealer shop somewhere in the suburbs.....

He of course appologized, and said sorry about that etc. etc. etc.


Thought I might give you a heads up on my experience... A new thing vodafone is doing? I am also taking this further with vodafone, as I am concerned about my privacy - as those people introduce themselves as vodafone call centre staff where they r not.

I am currently with Crazy Johns in which i believe use the same towers as Vodafone and I have previously used Vodafone and ahave never been happy but am stuck in this contract. I hardly have reception and then I do it always cuts off my calls. my interent is very slow and sometimes dont get notified of missed calls and messages when people have definatly sent them. I want out of my contract

Wow. This shows that Vodafone is in big trouble. http://www.news.com.au/business/business-leader/its-tough-but-vodafone-isnt-hanging-up/story-fn88b9gp-1226056777227

I live in Anglesea Vic, on the outskirts of the town. Have NEVER had any reception here.
What a waste of a 2 year contract.

Also tried to use it in Healesville and Doncaster East in Vic - both places very poor and drop out reception

I spent two days trying to get through to Vodafone to order a new phone and sign up for the $45 plan(I was on the $65 plan) after they sent me a txt stating I would get 3 months free if I upgraded phone now. I thought why not, I needed a new phone and wasn't getting the value from the old plan so thought I would save a few dollars.

2 months later I am being charged more than what I originally was paying and no 3 free months. The customer service at the other end was no help at all and wanted to try and charge me $20 to change my plan. I'm currently waiting for a manager to get back to me but think this is going to end up with me having to complain to some higher authority. Any recommendations would be appreciated.

Vodafone continue to bill me incorrectley. I have highlighted this on a number of occasions and in the end did not pay the l;atest bill. They have barred my account and still charged me the monthly fee for NOT using my phone. My contact is a pay by usage on a certain cap.

In hingsight they are just a money making orgainstaion that do not invest time in training their staff to deal with acount inquires. The thought of having to ring them makes me so frustrated. HATE VODAFONE

Rang saturday morning..... Call you back with in 24hrs our systems are down..... Rang yesterday arvo.... Call you back in 24 hrs our systems are down..... Rang them today.... Call you back in 24 hrs our systems are down.... This is rediculous!!! Firstly they over charge me on my bill and now I cant even talk to someone about it before my phone gets disconnected???? I want out of my contract, this is only my 3rd bill and every single bill theres been a massive mistake! Didnt think having my phone on a plan would be such a pain in the a%$#!!!

Hardly an coverage except for a few select places at home, no coverage in most of the town.

I Couldn't lock/bar my sim/phone after it was stolen. Automated messages kept telling me the department was closed. Called the 123 ask me anything service and I quickly found out that was a lie. Called hours later at night and someone from India told me they could only bar my sim and couldn't lock my phone because the systems were down. She said they would call me back tommorrow. Mean while all my personal information private photos etc are freely available to the thief. Plus I don't have a phone now so no one can call me back.

For yet another time and time again Vodafone has failed to deliver sms sent from my g/f from her Vodafone mobile. Multiple times! When she finally calls me and is very annoyed that I haven't replied and blames me all the time about messages that were never delivered to me. Vodafone, this is blatantly unnaceptable! The worst part is that you charge for these sms that never make it to me. I feel like throwing my useless phone against a wall. If this was any other business you would be sued and out of business in a heart beat. FALSE advertising and an absolute JOKE of a network, if you can even call it that.
And a word for your "customer service" people. Speaking to a computer... DOES NOT WORK and when you finally get to talk to a human that can't help, then what is the point? A total waste of time.

I have autism and on July 1 2010 I signed up for vodafone broadband. Having an interlectual disability i was automatically approved. My mum had to get a doctor's note stating I had autism. FEBRUARY 2011 THE CONTRACT CANCELLED AFTER 7 MONTHS PAID OVER $1000.

Hi

I am facing lot of issues for the past 5 months with my vodafone service for number (CONTACT DETAILS REMOVED) . I have lost lot of Emergency calls. Vodafone has changed my apple iphone also , still lot of issues , PROBLEM WITH VODAFONE SERVICE . IT IS HORRIBLE AND not TOLERABLE WITH VODAFONE . COULD SOMEONE CALL ME ASAP , SO THAT the following ISSUES CAN BE RESOLVED

1)i am missing 90% of the calls
2) People say when they call my number , Incoming call directly go to voice mail , but i dont have any voice mail OF THE CALL MISSED or ANY sign of they have callled me
3) Lot of times calls get dropped
4) Safari browser could not be accessed , saying that could not fetch cellular data
5) Could not call sometimes , it says NO SERVICE for minimum 30 minutes , this happens frequently
6) I MISSED LOT OF EMERGENCY CALLS RELATED TO BUSINESS .BIG LOSS FOR ME
7) MOST OF THEM PEOPLE SAY ,MY MOBILE IS SWITCHED OFF ,BUT MY MOBILE IS ON POSITION

I would request vodafone to SOLVE THE ISSUES ASAP . DUE TO POOR PERFORMANCE ,THIS NEEDS TO ADDRESS ASAP.

APART FROM ALL THIS,IT TAKES AGES TO TALK WITH CUSTOMER SERVICE. I HAVE TRIED LOT OF TIMES FOR 30 MINUTES MINIMUM, AND DISCONNECTED THE LINE OF CUSTOMER SERVICE COULD NOT BE REACHED

UNHAPPY WITH VODAFONE .

IDAY

Vodafone customer service at my local store is horrendous. My phone (purchased out right from that store) was recently sent to Nokia for repair 3 times whilst under warranty. Finally it was concluded that I should receive a new replacement phone. They told me to come into the store to receive the replacement phone. When I went in, they told me I couldn't receive a new phone because I didn't have the phone sent for repair. However they took it off me a week before. They refused to give me a replacement phone until they had the old one back from wherever it was sent to. Finally I asked for my money back and they said no, that Vodafone does not refund and then after persistence from me, they said they only refund within one month of purchase. After a very stressful argument and still no phone and no refund, they said they would replace my phone. The time wasted and poor attitude to customer service was hard to endure

my internet connection keeps dropping out and has been for over 3 months now. Nothing has been done to fix the problem and they are calling me to tell me that there is not a problem with their towers. It is funny because everyone i work with in this area has been having the very same issues. Why cant they own up to it? I am paying for a service that is not being provided and want to change companies and drop my contract.

Well where i live i get 1 bar of reception and it takes forever to send a message. I went to the westfield shopping centre and right outside a vodafone shop i had 1 bar of reception how is that for irony. I was once at the shops and my phone went into no service. I go out to the club and i get no service or signal at all when everyone else on telstra is happy as a clam i am furious with vodafone.

Since December 2010 Vodafail has been billing me $15 for an additional handset, which would be fine if I had ordered one or received one. Every month for 5 months I have been ringing customer support and after 30-45 minutes on the phone I have been assured that the problem has been fixed. And every month I get a new bill there it is again. The last time it was explained to me that it was a billing problem, well I think I got that! By which I eventually released they were trying to explain that they could not fix it because billing department had not replied to their email yet. I guess it does not occur to anyone to pickup the phone or something. I'm on my last contract payment this month and now I have to call them yet again!

put the pain back on Voda. Overpay your account and then contact them to ask for a refund. if 20000 people do this they will really know what frustration you are enduring

I've been a loyal Vodafone customer for 12 years. During all the network difficulties, I stuck through Vodafone & not once complained.. I constantly told people how good Vodafone were.
I went into a Vodafone Store to purchase a new phone charger for my Nokia N97. The salesman told me that they didn't have the N97 in stock, however, a Motorolla charger was exactly the same.. I purchased the charger.. I mean, a sales person is supposed to know the product they're selling right?
The charger worked on my phone for a day & then completely pushed in my socket.
I went back to the store & they told me to contact customer care because there was nothing they could do. I listened & did so. After spending over an hour on hold, my call was finally handled. After half an hour of been transferred back & forth, I was told that I needed to take my receipt into the store & get my money back..
Now, 1- I didn't care about the $20. What I cared about was the fact that I would now be without a phone, which meant I couldn't be reached, which could have resulted in missing job opportunities.. I was unemployed & only receiving Centrelink payments, so I couldn't afford to purchase a phone.
2- When somebody is working in Sales, they are supposed to have an understanding of the product they're selling. Why should I have gone without when it was Vodafone's mistake?

After a week of trying to fix the mess, I was told I could have a Nokia E63 for free. I was happy with this BUT then.. The day I received my new phone, I instantly had nothing but trouble with it. It would constantly freeze, or turn off, or at times, delete everything, like it did a reformat of some sort.
I contacted Vodafone only to be told that I wasn't covered under warranty as it was a free phone & that it would cost me to send it away.

Again, why should I fork out for Vodafone's mistakes??

I have been a loyal customer for over 12 years now. I purchase credit on a fortnightly basis.. Unfortunately, I don't qualify for a contract due to a bad credit history, so I can't even go about getting a new phone that way.

Does anybody have ANY suggestions as to what I can do to actually get a phone that works?
I tried my luck with Vodafone & asked for an iphone, the refused.. I asked to go on a payment plan for an iphone, again, they refused..
So if anybody has any ideas, it would be much appreciated.

Oh & I left out the best part.. Originally, Vodafone offered to fix my N97.. Something I was satisfied with. When I explained I purchased it from a friend of a friend, they asked what Network the phone was originally locked to. When I answered with Optus, they wanted nothing more to do with it & said that it couldn't be done..
I thought Vodafone would appreciate the fact that I'd actually unlocked a phone so I could continue using my Vodafone simcare.. $80 down the drain..

Vodafone claim to be huge on Customer Loyalty, to care so highly.. Well Vodafone, where's the customer loyalty for someone who has been loyal to you for over 12 years & to somebody who is now left without due to YOUR mistakes..

i pay $10 extra a month on my contract to get the Vodafone insurance which they call cover me. only problem is as i have discovered when it comes to making a claim it doesn't acutely cover me or anyone else.
the cover me booklet says that it covers accidental damage but when i dropped my iphone and the back cracked quite badly and it was affecting the reception i tried to get it fixed by the insurance that i pay for each month only to be told that it didn't come under the cover because me accidentally dropping my phone is damage due to negligence not accidental damage at all. so Im like ok wtf do i pay extra for insurance for?

Lara the automatic vodafone msg voice is so sensitive to noise my sister watching tv in the other room was confusing her and making her stutter and tell me who hadn't even said anything yet to say it again and more clearly. she was sending me in circles for 45 min until she finally put me on hold to talk to someone. i then had to wate for 35 min to talk to someone.

I was in billing problem, it took them 4 months to solved the problem. Then the coverage, they offered me new device which they claimed that might help connection issue but it was the same.
Now I have hardware and software issue on their mobile internet device. And I can't get any help because help line was closed.

after 2 months I have been told the network is being improved. I still get charged the same per month rate but i can't check my email, surf the web, use google maps . why am I paying this money again ?

Got released from my contract with Vodafone. Ported to Telstra - what a change a phone that works and provides a good data connection. I have to send my phone back and they were going to send a bag to return the phone.

Letter dated 5 May 2011 - informing me that I have to return the consignment bag within 8 days of the letter.

10 May - receive bag. (Its a long way from Sydney to Canberra after all)

11 May - return phone in bag.

12 May - receive a bill dated 12 May for almost $1300 for handset (this is 7 days from the date of the letter).

Does this company go out of its way to have absolute crap systems??? Does it go out of its way to aggravate customers?

That smiling moron Nigel Dewes was in the media announcing that Vodacrap was going to get into fixed communications with the NBN.

Given this experience with the mobile I would not touch Vodacrap with a barge pole. I hope the pathetic company goes out of business. I think it lives by the credo of infurate and aggravate customers.

Some bright spark at Vodafone has decided that they will charge per megabyte blocks for data on the new 10.1 Tablet. Which means for the average user where 1 or 2 gig would do they will now require 5 to 10 gig. So 1 gig on the new Tablet is not the same as 1 gig data on any other plan. Cannot really complain because it is in the Terms, but many may not realize the consequences.

I transferred to Vodafone but because I had tried to sign up over the phone and the computers crashed they said they would call me to finalise the contract. No call. I then went to the store and they could not organise an account because the person I had contacted on the phone had started the account. They said they would call. Of course they did not. I then contacted over the phone and got an account which they said was finalised. Then I got told it was not finalised and that they needed some further ID. I then received the phone but they failed to import my number from my previous carrier so I got charged by two companies. My phone then died and they told me to upload new software which I did. It died again and I sent it off with notice I had uploaded software. Three weeks later - guess what - they uploaded software. It died again. I am informed it goes back three times before replacement. A loan phone is given. It does not charge. I take it back and another loan phone is given. It does not charge. Is this crazy. I want to support Vodafone but expect some reciprocation.

not only do vodafone have the worst coverage, there customer service centre which im guessing is over in india with staff that have very limited understanding of the english language, they just dont seem to be able to understand when you are trying to ask a question or answer one of there questions. errrrr

2 months ago I rang Vodafone up and asked them to text me when I went $50, $100 $150 over my cap, first month they were doing that and I went $50 over my cap which I had expected coz I got a new phone and was playing with apps heaps. Then this week I recieved a bill for $700!!!! No warning, no notification, nothing!!!! As far as i knew I was still under my cap because I had recieved no notification at all! Then I ring them today to try and sort this out and they cant help me because theyre systems are down?? Whats going on with this company! I want out of my contract!

Tried to get an unlocking code for my vodafone phone. Rang and sat on hold for more than 15 minutes, was finally told that I had an unusual phone and that they would calculate the code and send an txt in the next few days. Needless to say, I never received the message and now have to start all over again. Probably cheaper to buy an unlocked phone as it is not in their interest to unlock mine.

I am too furious to waste too much time making my blood boil reiterating all the problems I have had of late with Vodafone, however, a few are as follows:
- Not receiving texts from any network including vodafone for almost 2 months, despite constant calls being made the vodafone. The promised follow up NEVER happened and the I.T. department, if told about the problem as promised, too 2 MONTHS to fix the problem. The ONLY COMPENSATION I RECEIVED WAS ABOUT $50 CREDIT TO MY MOBILE. This is prepay so seriously what is $50 worth to them!?@?
- This was fixed and then a wk later occured again for another month!!!!
- The customer 'service' team in India are HOPELESS!@!!! They NEVER admit that Vodafone may be experiencing difficulties.... they just constantly suggest the customer MUST be doing something wrong!!!!!!! Grrrr. How insane.
- The most recent complaint is that I am trying to redeem a bonus bank vodafone phone and there are software issues once again. I took over an hour on the phone dealing with a stupid woman who kept once again putting it on me stating I must be entering the wrong password and therefore it's not letting me redeem it. Even after she reset it and tried and failed, she STILL blamed me... THE CUSTOMER!! Then she said there is a 10 min policy and she shouldn't be on the phone to me more than that!?@!?? She said she'll have to give me a call back later!@?? I don't think so!! What was that time going to achieve?? Was she going to resolve the problem and then phone me back?? No!! She said there was nothing she could do and therefore her manager agreed to just call back in 7 days and see if anything has changed. ARE YOU SERIOUS!!#!? I go overseas in 7 days and this was outlined to her.

UNBEARABLE BLOOD BOILING ''''''SERVICE'''''''!!!!

WHY OH WHY DO WE BOTHER BEING LOYAL?? ARE THEY DOING ANYTHING FOR US TO KEEP US WITH THEM!?@?$?

VERRRRRRRRY FRUSTRATING!!!!

Well, Vodafone has fecking done it again. First up I got a Vodafone account and mostly it was fine except for patchy coverage away from major centres. Then in 2007 my wife got critically ill and for convenience, I got a broadband link from them after I was promised that where we lived was covered. We weren't! Oh, it's coming soon. It didn't. I hung in because there is phone mast was near us and we got good excellent signal, just no data. Two years later at end of contract I cancelled the broadband dongle. I upgraded to a Voda Legend and guess what even the local mast phone signal went down. Still no data as promised again. Called thier accounts to cancel the data and they wanted to charge me cancellation even though they didn't supply the service as promised. After a heated argument the accounts manager relented and said that they would cancel the data link and give us a rebate of $50. Guess what? No canceled data. No $50 rebate (which would have covered last months bill) and now I get an overdue charge of $15.

The only relief I'm going to get is to cancel, pay Vodafone out and hope the pain eventually goes away.

Vodafone! Forget it.

data download so slow its useless calls keep droping out all the time and anywhere

fn voda no coverage yet again

Three things are certain in life. Death, Taxes and no vodafone coverage.

What did the Vodafone executives say when Nigel Dews said he was quitting?
"you can't quit, we've got you on a 24-month contract"

One Vodafone customer calls the other. What did they say?
What does it matter they couldn't hear eachother.

I have a blackberry and it never drops out and always good coverage (LUCKY!!)....(im with vodafone) , My partner has a vf iphone and he complains as its not as fast as his telstra mates iphone, and sometimes wont connectnesp when watching you tube...he wants to go to Telstra for his next contract and get the iphone 5 when its out but it is SOOOOO much more expensive for the same deal....just shows u cant get it ALL. the GREAT deal AND THE GREAT COVERAGE.
ive got to say tho' there were some buttons sticking on my phone so i took it to the service centre and it was replaced with in 10 mins!! I was impressed. I dont know if other companies do that also, but was told that 3 they have to send away and it takes 2 weeks. 2 weeks without a blackberry when running a business is hell!!!

No reception at all. We switched from 3 as we were in Adelaide ( we live in Alice Springs ) as it was going to happen anyway so I thought it might be a good idea to be pro-active. My wife uses her phone for business - she now has no reception for her iphone 3gs.. I'd heard about the problems but damn...

i have a $49 cap plan with them, and the mobile reception is very limited at the best of times. after ringing them up and going around in circles for about an hour (when i had to go out) i had to end the call. the offered me a 50% discount for the next 3 months, which i didnt except, then they offered a 100% discount which i didnt except and then they tried signing my up for a different deal for there infinate $45 deal. they don't understand what good a phone is with coverage. the call to the call centre evened dropped out while on the call to them

Damn ...i called the customer care and made an arrangement to postpone my direct debit for 2 weeks. I was told its be suspended, but to my horror i can see its been done.

WTF are their system is as bad as their network. I aint gonna trust the account department of Vodafone from this point onwards.

Be careful guys if you account is running out and seeking help from VodaFone.