Had mobile broadband, which uses the mobile phone network. What can I say, many problems:
Drops out on average 10-15 times during an 1 hour surfing on the net. Doesn't matter when in the day.
Won't let me connect. Period. Have to shut computer down, and restart- 2-3 times most sessions to connect.
Connects, signal strenght good, then no internet access.
Poor signal strenght 90% of the time, even when it says 'good'
Massive overuse bills? why???? i can never connect!!!
General bad service in stores. Got put on a phone to india, in a vodafone store to canceln contract. Anyone think its weird to be in a store and have to call another country to get service.

Poor Poor Poor - Hope Vodafonel; vodafails big time.

The numerous staff we've spoken to doesn't know the in's and out's of the business resulting to wrong advice or no help at all.

Getting call at almost 10:00 PM.

They put my plan to an $ 85.00 plan instead of $ 30.00. They charged us for the past usage and advance payment unti November. (It's only 14/10/11 today) They cannot correct it until December 2011. They're saying they cannot do anything about it.

I was told three weeks ago I would be sent a satchel to return the pocket wifi which was HOPELESS and today I call to find they never even noted on my account they would send one. I get told today they will send it... Really? They wouldn't even send a confirmation. So how do I know it will be sent this time?

Here we go, hold tight

http://www.dailytelegraph.com.au/news/sydney-nsw/vodafone-facing-6m-lawsuit-over-network-problems/story-e6freuzi-1226166250522

Have had nothing but trouble from the start. First they sent me two phones instead of one, so now I'm am getting two email bills while I wait for them to send the 'postage package' so I can send back the phone. Also to top it all off, my phone got stolen the other week tried to claim my insurance that I took out when I signed up and now they are saying I never had insurance. And its my fault for not reading my bill and checking I had it. I've only had 2 bills so far and my first bill was supposed to be free and my second bill was like 95 bucks on a 55 dollor plan. I just assumed I had it already, I had to listen for a half an hour when I signed up to all of the terms and agree to them all. I even asked about the voice recording from when I signed up and they said they didnt have one. WTF???

http://www.theage.com.au/national/as-is-custom-were-loud-whingers-20111013-1ln38.html

This research says that the average Australian, having experienced bad service, will tell 23 people.

IN just 6 months, 375,000 Australians left Vodafone. Does this mean that almost half the country (8,625,000 Australians) would now be aware of how bad it is?

I'm drooling at the prospect of Vodafail not having a single customer left by about mid 2012.

Absolutley no service in Adelaide this is very unprofessional

I'm working in CBD area and living in eastern suburbs. Starting this morning (13/10/2011) my signal is full...but sometimes dropping, BUT CANNOT CONNECT TO INTERNET SERVICE! All of my other service are working (Blackberry Messenger and other mesengers) BUT NO INTERNET CONNECTION!

Please don't ridicule me for my choice of plans but I did get vodafone for my mobile broadband PLUS we have two vodafone plans at home. One prepaid and one postpaid.

My postpaid works fine in our apartment but the Pocket WiFi and the prepaid just decided to stop working on Wednesday morning.

HOW IS THAT POSSIBLE? So I rang and went through the basic "trouble shooting" options and was then told that it would be escalated and someone would get back to me in 5 days..

WHY DOES ONE WORK AND NOT THE OTHERS?? One has perfect signal and the prepaid has nothing..

Girlfriend's phone has been off all day (or so I thought). Got home and we both noticed that she had no bars. Not the first time it's happened. Switched to over to 2G GSM and 1 bar intermittently dropping in and out. Switched back to 3G and get the good ol' searching....

Called Vodafone and got through to a rep in under 5 minutes (not bad). Had a mouth full of food as I was anticipating a longer wait. Explained everything to the rep. Call dropped. Nice rep called back. Call dropped again. Nice rep called back again. Rep advised of upgrade to the area. I refused to accept the excuse (as it has apparently being going under an upgrade for the pass 6 months). Mentioned to the rep that since Vodafone can't provide a service that my girlfriend signed off on, then they were in breach of the contract and we wanted out. Rep didn't have a standardized answer to that, so has arranged for their cancellation team to call us within 3 business days?? (their back logged cancellations list must be huge lol). Not looking for compensation, just wanting to leave Vodafone without any cancellation fees for the remaining 18 months and the hassle of contacting the TIO.

My Vodafone contracts ends next month. No brainer on what I'm going to do with that. In fact have been with Telstra as long as Vodafone, so Telstra gets to take over my second service too (and also my girlfriend's when we sort this mess out).

Anyway, fingers crossed =)

on a vodafone web-site you can see a review score of a Samsung Galaxy S2. This consist of 22 reviews giving it a score of 4 and 1/2 stars. Yet no-one can post a review to truly reflect problems with this phones as VF site report that review submission is currently unavailable. This is a false and deceptive conduct as the customers rely on a pre-fixed review and cannot leave their own reviews of the product. Current rating could have been a lot worse especially on VF network - cant get any reasonable internet or reliability. Simply crooks.

I am not in a mess with Vodafone, I am an individual in the loop. I would just like to inform people who do have some issues that there are little things you can do to improve your service and coverage. When you are provided with a phone and handset sometimes you may be given a less quality sim card. This really does affect the performance. if you have a i phone and have issues for instance nip into the store and ask for a sim swap. Most numbers were given a 56KB sim card and not a 128KB card. This small implementation does help alot. As to why these were not sent out originally I cannot tell you but these little implements will dramatically improve the service.

got messages saying vodafone is ugrading its network a few weeks ago and since then my phone recieves multiple texts of the same message regardless of what mobile server person sending them is with,also when i try send a text message it stays in my outbox for a very long time and tries resending it a number of times until it finally decides to send.as for picture messages it just says connection failed and wont send at all.also i have just signed up with vodafone for mobile internet as i dont have a home phone and now that is useless to me.with varying signal from nothing to full scale and even then cant get a web page to load in under 20 minutes if at all.have contacted them on 4 occations now and they keep going over the same things check your connection number in messaging,restart the phone,reset the phone etc .and still the same.had this trouble when i was with 3 mobile after i moved house the remedy i finally agreed to was to switch to a new contract with vodafail,all was working fine until they supposedly upgraded there network.my phone now only shows 3.5g and wifi modem dont show 3g at all anymore.this time im going to ombudsman again and want my contracts terminated with this inept company.

complete mess!!! it is happening everyday. I lose vodafone service connection. No 3g connection. This happens in middle of CBD. Call hangs, drops out completely not only in CBD but in osborne park as well. Apparently they were doing some upgrade(they send sms few weeks back) but noting is fixed. it is even worse. I needed to send urgent email from phone but right now service is dead!!!

I've tried to call my girlfriend who was expecting my call. Could not reach her at all and she couldn't call me either. Land line also failed. No calls, late SMS, #G is a joke!
Seriously considering returning my phone and paying out my contract. ITS THAT BAD!!!

I don't need to worry about exceeding the data limit because the Internet data rate is 0 bps most of time. Poor network, poor service...

I bought my HTC Legend on a $45.00 per month plan. The advertisment online assured that you would get free calls, sms, msm anywhere in Australia, mobile or landline. You also got 1Gb data per month for the term of contract (2 years) plus 1Gb per month, on top of the other one, for the duration of one year. That meant the first year you would have 2Gb data and 1Gb for rest of the term of contract. I rang after month one because I was overcharged by 10.00 and the 2Gb were not working, neither was internet and other features of the phone. I was told that I needed to ring for the features to be activated. I kept calling every few weeks to describe my frustration with the their service or lack thereof. I still had not received my 2Gb of data nearly 5 months later and was still charged 54.99 instead of 45.00. What the??? Eventually they asked for a copy of my contract that stated I was to receive 2gb of data. I looked but found no such confirmation from Vodafone. This is their practice...to not honour the advertisement in a contract to you. So when you sign up online, your last page does not include the 2gb of data. So to cut to the chase, one of the times I rang and asked for my 2 gb to be set up, they began to charge me an extra 10.00 for the privilege. I continued to complain until I told the manager, at the other end of the phone line, that enough was enough. I would see what the ombudsman would have to say about the matter. After much argument, 2 hours, later the manager agreed that I should have the 2gb for free for 1 year and then go back to 1 gb for the next 12 months. And that's only because I perserved. My son and husband both bought similar deals and do not have their 2gb of data, though I believe they have accessed the Internet since the 4th month of having the phone. Vodafone is cagey about putting things in writing and they still haven't done so for me. I look forward to the next sparring match with the poor sap on the other end who will try to excuse the company despite believing the customer is right.

nearly every call I make drops out and I have to call back several times I don't answer my phone with hello anymore I say if this call drops out i am not being rude I will try and call back. I am confused and very angry I have never had this problem before and my phone is a very expensive one My son is very ill and I need to make calls sometimes emergency and I got dropped out when trying to call an ambulance. this is not good enough when I go to vodafone centres they say there doesn't appear to be a problem and there is nothing wrong with the phone no one has suggested geting out of my contract what can I do ? I am getting madder and madder and I already have a stressful situation at home I need my phone and can't afford another one on a large contract

I seriously hate this network. I'm on it's $79 Cap plan and in the first 3months the charges were normal although I was worried because I made so many international calls. I kept on making international call afterwards. Then, the most horrible thing happened when I logged on to myvodafone and saw my bill is over $200. I went to the customer care or retail store and they told me I've exceeded my monthly allowance and that's why I got charged that much. When I told them to look at my previous bill they just went on showing me the usage details. It was actually a week after I paid my latest bill when this freaking surprise from vodafone, or we should call Vodafail came. I hate vodafone !!!!!!!!!

Mobile broadband delivery on the Gold Coast is a dismal failure. I have contacted their help desk on numerous occassions and been put through the same hoops each time.(I am on my third SIM card) The service fluctuates between 3G and HSUPA, download and upload speed is up and down like a yo-yo (mostly down) and drops out completly every 5 minutes. I can't use Skype or download any volume of data. All my attempts to have it fixed have been a very frustrating failure. They know that they can't deliver the service here and yet they are still pushing the "service" through their retail shops and signing up new customers every day .

I have my iPhone 4, on a plan. It is $49 a month, so my grandma, who is currently in hospital right now for minor injuries had originally got it for me for my birthday. So as she can't go the shop to pay it herself, i am stuck with trying to pay it for myself. I can't pay my OWN BILL as she recieves the bill as an email. I can also NOT PAY the bill because i don't know the PIN she had set for my account. I can't believe i need a PIN to PAY OFF my own bill? F*(^ing useless! omg... now i owe 100$$$ //./... ALSO I AM EXCELLING MY AMOUNT BECAUSE I CAN'T TURN OFF MY VOICEMAIL!!!! every time i get a voicemail, my phone downloads it and it costs around 2-3 dollars... damn you guys are useless//// -_-

Hmm someone rings you 5 times and it goes to voice mail each time, serious wtf? This is IN the CBD, central park? I mean vodafail COME ON. I think Vodafone should be FORCED to not take on new customers until this crap is resolved.

I have just signed with Vodaphone, SIM only. I had read all the bad press and decided that too many family members were with vodaphone not too sign up in the short term for the cheapest plan (I now have to pay for a phone for the first time in years!!) I went through the online selection as I was going to port my number from another company as well and as it was only going to be a few days max would be faster than the nearest shop on the weekend.
My fun started after setting up on the 30th of Sept and then making enquiries on the 4th as to when I would receive the SIM. The "status" showed an update on the 1st Oct and nothing since. I wanted to knw what was up. The helpdesk were inept. As I did not have an account setup all they could say was there are notes in their system but I should get it soon. When I quizzed them on the statement in the online form that says "When should I expect delivery (1-2 days standard)" they said it can take about 10 days for the approval process to be done??? To which I "played" with them and pushed my point in many different ways to get them to show me they knew what good customer service is (did they bend over backwards? No way!!). I did this over 2 days and on the second day they told me there was a problem with the expiry date on the ccard I gave them so I gave them the details again. I thought about it and it was then a Friday i thought I would go to my nearest shop on the w/e. I rang them back again and asked thyem to cxl my request. Oddly enough, 3 hours later my ccard company rang me and said there was a security breach on my card where someone had billed $5 to my card and that they had a few of those that day and said I had to cut up my card!!! - Coincidence after cancelling my order!!!
SO, i went down to the shop on Sat, was helped brilliantly in store and got everything signed up correctly and was told 3-4 hrs for the number to be ported. ....Monday, still was on the old network and then got a txt from them asking me to ring them, seems the wrong (previous telco) account was entered and they had to redo it again. 2 hrs later it was all finally done.

Now I am a patient person as it did not fuss me as I had a working phone. i would have killed someone if i was dependent on a phone for business and it was the only one! But as I tried to stress to the staff, "you have set my expectations by giving me access to details of when I should expect things to be happening. Either remove the expectation or amend but most importantly be aware of what your company exposes to me regarding what the expectations are"!!! - this they did not understand.
So, I am looking at their performance over the next couple of months with regards to the "service" and whilst I work out what my usage will be and if they are squeky clean, 6 accounts stay with them, if not, I will do everything to convince my family to move to another carrier.

Been with vodafone for over 10 years, at our current address for the last 2 years and both mobiles have had no service for the last 4 days. Their excuse "We just ugraded our service and now 3G dosen't work so good in your area" Yeah some upgrade, bloody awesome Vodafone, your rock 'not'.

I have been banned from their facebook site for posting my issues twice and being a 'queue' jumper when I didn't realise they had asked more lame questions and I questioned why they had not given me an 'email code'. vf has caused WAY TOO MUCH DISTRESS ON THIS FAMILY.

I diligently check my MBB usage but now my $59 plan is $112 after being 2.6G over. This is despite me checking my usage and it saying different. This month I was away for nearly a week and the service was not used. During that month, the data counter went to 18G half way through the month. VF admitted fault and it went back down. Due to my constant need to complain, they have told me to email them and 'warned' me to stay off social networking sites or face a ban!! I emailed them and was told to Facebook, receive a private email code, and NOT be a queue jumper!!

1 to 3 drop outs on every single call! (pre-paid) Sometimes i cant even call back for minutes. Delayed SMSs (some received up to 3hrs later). Im not exaggerating this at all. As soon as the new iPhone4S hits very soon im going. Absolutely had enough.

Paying top dollar for bad service. Getting a decent signal for calls is hard enough. Using Internet over 3G next to impossible. Hardly get a signal at my house. Ridiculous rip off of a contract which is largely unusable. Not happy for many months!!

Following a handset upgrade in August I was forceably transferred from the 3 network (where I was quite happy with the network coverage) to the Vodafone network & that's where the problems began.
Dropped calls (which I'd never experienced before ) and black holes in data coverage, were the main complaints along with being unable to connect anytime I went into a crowded area (such as a football game).
Anyway, after 2 verbal & 4 written complaints to Vodafail where they didn't want to know about it & only at the end did they even offer a 50% discount for 3 months off my plan (big deal) I took the matter up with the TIO (thanks to the advice from this website!).
Thankfully adding the written complaints in left Vodafail with little to stand on, they initially offered 50% off for 3 months then release if I still wasn't happy, but one more push had them releasing me immiedately.
Quite the mess, but in the end it's worked out & I have the advice on this site to thank for it because I went about it the right way. Suggest if ur in the same boat, you do likewise.

xcalls keep on dropping out and they keep charging you a new connection fee which dips into your free minutes , for their fault .
why shoud us as consumers suffer and be charged if a call drops out.

disgusting service, poor communication and they expect me to continue paying my business phones of 24.. currently holding 24 service plans in a small business, calling my staff on a reg basis to keep in contact and continuley getting dropped calls 'because i drove through a ''bad'' area'??
THERE SHOULD BE NO MORE EXCUSES. fix the problem! end of story! not sure how difficult it is, they should spend their time not apoligising but fixing the problem!
thankyou for this website, its really great

after randomly sending me out 3 phones, and never sending me a return address. I held onto the phones in the packaging until voda contacted me. they finally sent me a letter saying "please pay for the extra 2 phones or return." Still without a return address. I have been trying to ring them for 3 days now. I have rang 6 times and been placed on hold from a variety of 42-79 minutes with no on ever picking up. I have been to a 3 stores around Brisbane and they apparently cant help me and the only advise I get is "you have to contact voda by phone"

Network drops out on the Gold Coast. You call the 1300, do all the IVR steps including your pin authentication; get told they are busy but they will call you back with your place in the queue. They do call back - But then start asking you Who you are, and your phone number again. They have no idea who the customer is they are calling back despite making us jump thru verification hoops to even talk to them in the first place.

Purchased a Vodaphone contract and was promised coveraqge in Mallacoota.
Absolutely no coverage.
Called back to dealer to complain and was advised by another employee that there was definitely NO coverage in Mallacoota.
Now attempting to get away from Vodaphone but proving difficult....

after a number of calls to vodafone with no responce and no resolve i have no chose but to leave vodafone. this service sucks

Every second PXT can't send / recieve. Same deal for my wife.
Fails all the time. Getting very annoying!

amaysim is better everything=

coverage
prices
customer service
everything

they suck

they have indian call centers that when u ring, u get some indian guy that cant even enderstand what you say 2 him....

On 4 different occasions I have been hung up on by vodafail. Im switching carriers and if they charge me I will complain. My initial call was to complain that my service in the middle of the Gold Coast which you reckon would be at least 2 bars, was completely non existent. After hanging up on me and switching me to about 5 different departments I have chosen to not put up with their weirdness anymore! I was on the phone (including me having to call back) for nearly two hours.

Connection problems

around Emermington and West Ryde suburb(Around Marsden Road), the mobile signal is always empty

Can not get descent coverage, yet they still bill me for my monthly limit!!

No wireless broadband in Morayfield/Caboolture for 4 days now. We moved to Voda as rates cheaper than main wireless competitor. Wotta disappointment! MAJOR FAIL! Customer Service gets you an Indian call centre which is not briefed on what is really going on. We rely on Internet for communication all around Australia and the World. Still no sign of resolution by world's largest mobile operator.

The only internet coverage i EVER get on the phone is when i connect to the wireless network in uni.....

I recently moved from 3 to Vodafone and there are no coverage at all in my area. I try to ring them several times and had to wait for 2 hrs on hold and still no fix to the issues and I cant even move back to 3 or get rid of vodafone as I am locked into a contract now.

No service

I bought a £20 Topup yesterday and found that for the first time that Vodafone has already taken £20 off my credit for top up for 300 minutes talk time and 3000 sms without asking me first. As I am deaf I don't need talk time. As in the pass I usually topped up just £10 in and that includes 300 sms and 100 minutes talk time which expired in 30 days, which is sufficient for me as I never finished it off! Is there any way that I can claim a refund?

Art

I got a three thousand dollar phone bill from vodafone. They said if I added an additional phone and internet account to my initial account as a packaged deal, I'd never pay over $150 dollars a month. On the second phone I was getting charged 50, 70 a 100 dollars a phone call. They lied and I'm stuck with the bill. I don't know what to do. I'm sick to my stomach.

I still cannot get any 3g cover. Standing next to someone with a telstra phone getting full cover, while my iphone has no coverage displayed

have not had internet access in the past 3 days in woodridge.

No mobile internet service at all in Broadbeach / Mermaid Waters area since 4:15pm, 5 bars of HSDPA but websites not responding, skype not responding.

craig lowndes you're a top bloke. But I h8 Vodafail waaaay too much - glad you lost.

After 1 hours search of the `service' site, I found how to add the $8 `favourites pack', with the conditions that it would auto-update unless cancelled. Before getting the pack, I searched for the information on _how_ to cancel.
Glad Idid. it's not there

So after my overseas lack of service with Vodafone now my sms are not working they are sometimes getting sent sometimes not. This is surely the worst network ever. I am going back to TElstra it may cost double but at least you know your phone will work.

I was overseas initiated roaming before I went and twice it did not work. First time was for 2 weeks in Bali. This time I was in Spain I was robbed as soon as I arrived and needed my phone to call police and I also have an elderly Grandmother. Of course as usual phone did not work at all. I had to call Vodafone at my own expense several times to get the issue resolved. Many times their so called 24 hour help desk was closed! Infuriating. I finally got it working then went to Netherlands and once again it would not work then went to Singapore same thing. Got home and had to call them as no service even in Australia! Unbelievable!

I just wanted to check my prepaid usage, on their website. I used my usual logon and was told that because I had "failed to enter the correct answer to your secret question 3 times" I would be locked out for 24 hours and that I should ring customer "service" (as if they'd know what that meant) on 1 300 30 10 30 . So I rang that number and got a recorded voice telling me that would not be available until 7.00 a.m. tomorrow. Marvelous service especially seeing as how it didn't even give me ONE chance to read let alone answer my secret question! Vodafails again! Ernie (PERSONAL DETAILS REMOVE)

I have an iPhone4. I'm on Vodafone prepaid. Been noticing network dropouts over the last two months. I could be on the train from the city heading home and there would be no reception. The mobile internet takes forever to upload... At home there's only two bars of reception. Geez, I could go on for ages........

ok So for some months last year on my blackberry storm I had no coverage. No internet. Call drop outs. The likes.

Have recently upgraded to a Galaxy S2 which i think is an awesome phone. Super fast until you try and access the internet.

Just got an email from Vodaf#$ked the other day saying that all the towers in my area had now been upgraded and i should be getting great indoor and outdoor coverage. On top of this I have a galaxy S2 handset which now also works on their superior 850 network.

So when my phone still wasnt loading internet including facebook mobile i cracked the shits and downloaded a speed tester.

My download speeds were between 122kbps and 377kbps.
Total fail when they say i should be getting speeds up to 3.0MBps.

each time i try to r/charge my mobile b/band,the site is under repair,upgrade or jut plain down,this time it will be back 11.30 on the fifth sadly its 5.30 on the seventh!!!!! good eh

IM Free...years of hell, bad service and a company that doesn't give a stuff till its too late.
Im free - BEWARE though- after a week...vodafail told my new prover that a porting request was never sent-strange -can you believe that?
still ...IM FREE.....goodbye forever Vodafail

iPhone stuffing up, need for work. Called multiple time, all I get is some indian bloke who I can't even understand telling me to keep turning my phone on and off continuously. HELLO!?! It's not working, give me a new phone Vodajerks!!

Cant get rid of Lara. tried to get out of call catcher (that i did not ask for in the first place). tested my phone by ringing it and there she is again. Missed so many appts because of call catcher. People are telling me they left messages and I'm telling them i have no voice mail.

what is the point of having smart phones when you have vodafone. I travel in train from city on north shore line. I can't speak continuously for 5 mins. Cannot use data, there will be no connection or only 2g and it is very very very slow. I was trying to order a pizza online while travelling in train (north sydney), but ended up going to pizza shop in hornsby and ordering in person. The whole journey from north sydney to hornsy, I struggled to order a pizza over this vodafone's stupid 3G connection....... I want my money refunded....no use of having 1g data and free voice calls. VODA SUCKS

Over the last 2 days my internet won't connect. Nothing. The message is either "connection failed" or "network currently unavailable". I've checked all the settings - nothing different from every other day when it is connected (and then it's as bad as if it was dial-up), no settings have changed. I'm in the MIDDLE of Brisbane CBD, how is that possible???? And it's been "unavailable" for 2 whole days now. 2 whole days that I'm paying for yet not receiving any data/internet service for whatsoever. Thankfully I can receive calls fine, but messages? Don't know, doubtful. Frickin' Vodafail!!!!!!!!!!!!!!!!!!!!!!

no use for video on u tube and slow on other things no 3g on voda here thats only on 02 which works for radio caroline inter net with no breaks but more money to use

Service keeps dropping out. I've come to expect nothing more from Vodafail - Preparing to spend the next 4 days on hold in an attempt to complain and bail from my contract.

Service is up and down like a yoyo.... Massive vodafail

I went from vodaphone to 3, now with telstra and is even worse argh!!!

Seriously I can't get through to these F***S how many times do I have to call with a problem and not get it resolved I'm actually fuming that I moved from Optus at least with Optus I can speak to a aussie not some Indian who u can't understand. so many dropped calls and poor internet service they seriously need to wake up to themselves!!!!

3G not even working in Redcliffe. 5 minutes from the airport and can't even use the internet.

billing scam

In Sydney City, trying to make calls and can't. The network seems to be permanently congested. I have to try for 10 mins just to get anywhere. Can't even ring customer services and complain. Rubbish!

I get no signal where I live (Gawler, SA) but in the middle of nowhere I get full reception....

My incoming calls are going to message bank better than 50% of the time. Often this is in the CBD... but also happens at home (Sunshine)... which isn't that far. My signal strength in both locations is usually full and I know my phone is a model with good strong reception.

For outgoing calls a lot of people have been complaining that they can't hear me on the phone.

It was never this bad before. Only seems to have started in the last 6 months or so. Pity the bills haven't gone down in line with the call quality... but they've always been cheapish. Didn't like the fact that Vodafone put me on contract for 2 years despite the fact that they closed their subsidiary I had been with for ages. Now have to pay if I want to exit. Feel a bit ripped off. As a loyal customer I always appreciated the ability to exit if I felt like it without penalty. Now feel manipulated.

Pity no other company is offering a comparable deal.

The call quality at Optus was always better than this... but the bills were much higher. Choices!!!

:-)

I have been with three for the last 6 years or so, and not once exceeded the 1GB of data with the plan. Within 3 days of changing to vodafone, they claim I have exceeded 1gb, and charged me $150 for excess download.
but here's the best bit - they claim they 'can't' tell me what I've downloaded because it breaches privacy acts. So they can just claim whatever they want, and get away with it!

I'm in the Melbounre CBD today from 10:30am till now I have not been able to make or recieve calls till now 11:53am. Vodafail reports no outages. They can bite me.

Major problems this morning in Western Sydney and CBD. Phone kept being de-registered, moving from 3G to GPRS, poor bandwidth. Don't think people should get new iphone on Vodafail, they *will* be disappointed.

When updating a contract with Vodafone in feb 2010 I also updated my contact details. However they only updated my mobile account, and not my mobile broadband usb details. I now have a credit default over a measly $260. Despite vodafail having a current mobile number, email address (where I receive my billing) and postal address, they sent the mobile broad band bill to an address I haven't lived at since 2008.

I go to get a personal loan from my bank for a motorcycle (which I can easily afford) and BAM credit default, WTF???? After much investigation and dealing with vodafail terrible call centre I was told. "each account is separate, you only updated contact details for one account. So despite they didn't update all my details, they couldn't use my name, DOB and drivers licence number to contact via my "separate account".

A five year credit default will change my life who knows what could happen in the next five years (currently 26). The complaint is now with the ombudsman. I will expect nothing less than having the default removed from my otherwise clean credit history.

Vodafail's shitty service ruining lives. Way to go.

Drops call so often in The Ponds NSW 2769.
its pain....

Calls drop out all the time. Can have 4 bars one minute and the next minute be on searching. Have an issue sending texts. Can't get onto Internet as it takes to long unless have wifi. Call connecting takes forever. And the vodafone staff often do not have a clue what they are talking about!

I still cannot get reception in the CBD- every call cuts out . I am so disappointed that Vodafone is not being regulated as heavily as it should. If feels like they are getting away with murder and ACMA are turning a blind eye

My SMS are getting delivered hours later than when i send them. As soon as i changed my setting from 3G to 2g, problem lessened but not solved.
Just have to change network now

I've blogged my pain on blogspot. You can find it if you search jcatt. In a nutshell, I'm a psychologist running a full time private practice, and in the process of activating a new SIM, a florist in Martin Place was receiving all my phone calls, text messages and emails for an entire day. Due to the nature of my work, there are obviously serious privacy issues here.

I've blogged my pain on blogspot. If you go to jcatt, you'll find it. In a nutshell, I'm a psychologist running a full time private practice, and in the process of activating a new SIM card all my calls, texts and emails were received by a florist in Martin Place. There are serious privacy issues here, obviously, due to the nature of my work.

I've blogged my pain here: http://juliecatt.blogspot.com/2011/10/good-lovin-gone-bad.html

My wireless internet is as slow as dail up.

After putting up with poor coverage, constant dropouts and no coverage at all which has cost me thousands in missed work I was forced to port my number to a different network. I am now being told they want to charge me a cancelation fee as I ported before their cancelation team could call me back to cancel the contract. I was not informed of any early cancelation cost when speaking with customer service. The reason they could not call me back was that I had no service at all unless I went to a different suburb. I will never use vodafail again even after being with them since at least 1998. I will warn anyone about signing up with them as well and my family will also be changing networks.

i sent a letter terminating my 2nd line on my accountin feb 2010 they stopped sending paper statements and i just found out in july 2011 after querying my bill i dont go onto my online account as i can see what i pay on my bank statement. a woman from vodafone said it wasnt cancelled but would cancel it now but will only refund 3 months of payments i am getting no where with customer service and cant get to speak to anyone higher than a team leader. i have told them i am terminating both my account and my wifes bit i am not paying the termination fee they are just not interested

I had to pay a deposit of Rs 20,000 for International roaming. When I got back, I asked for a refund, which took 3 months to arrive. On presenting the cheque, it bounced and entailed 2 frustrating visits to the over-crowded Vodafone store to be told it was a "technical error".

Phone was working fine until 2 days ago, and now I get absolutely no internet coverage. My phone's browser comes up with an error when I try to load any pages and I get a maximum of 3 bars reception. Fucking Vodafail.

running an electrical business in perth metro area with 24 hour breakdown service, running into the street outside my house in the middle of the night to get to get a signal really pisses me off.

I am British, living in Spain and had been a loay customer of Vodafone for over 12 years. In 2009, before I went to spend 3 weeks in Malta, I phoned their Customer Service Dept to enquire about the cost of raoming for use of the internet, e-mails etc, for the time in Malta. The staff were poorly trained and couldn't answer my enquiry - I had to call them 3 times and ask for a supervisor before they eventually informed me that the cost would be increased form the usual 12 Euros per month package cost, to 60 Euros per month or part. Off I went to Malta from the 29th Oct returning on the 19th Nov. I expected to be charged for 2 months @ 60 Euros each, therefor 120 Euros. When my next bill arrived, they had charged me 647 Euros, yes that's 547 Euros for just the e-mails / internet - the calls were extra. I phoned several times to complain and was told they would look into the matter...but instead, I received a further bill for another 352 Euros!! Its about time some kind of regulation was brought in for mobile phone companies - they think they are a law unto themselves! Clearly they coudn't care less about their image and reputation. I have snce moved my contract to Orange who seem to be a much more efficiently run company. Terry (PERSONAL DETAILS REMOVE) 3rd October 2011