I lose reception time to time and sometimes when I try to connect to the internet, i lose the connection.

Lucky me i chose the 20SIM only package, if i were on a plan contract, i will be pretty much screwed!! I have only been with vodafail for about a month changed from 3. Thought 3 was worse, but this is much worser!!

I am trying to change to iinet but having troubles syncing to iinet. It looks like vodafail trying to stop me moving!!!

No wonder vodafail and 3 teamed up, cos both are so bad!! Do not go both!! Even though its cheap, its bad!!!!

text messages sometimes take up to 24 hours to arrive, don't even ask me about voicemail!

it would be faster to snail mail me

text messages sometimes take up to 24 hours to arrive, don't even ask me about voicemail!

it would be faster to snail mail me

80% of the time in my home I will have "no service" on my iPhone. I rarely get 1 bar of service & when I do it's a race against time to either send or receive any messages before the "network lost" alert appears. It was extremely frustrating to get a new phone on a plan which I defiantly can't complain about - except that I can't actually use it in my home. Extremely dussapointing indeed & defeats the purpose of having the phone. If it weren't for having wi-fi Internet in our home, the phone would be completely useless to me 70% of the time

I forgot to add to my last post a few weeks ago that my phone has never been able to connect to my computer since the day i bought it, so i cant get my photos off it, before i used to upload them onto facebook to get them onto my computer, but now my phone wont even let me load facebook. so pissed!

Also im trying to organise new years party and a few friends have vodafone and they cant send texts off there phones which is really frustrating!!

Today and practically right now, I still having issues trying to even load up facebook. I have an iPhone 4 and have gone through all the troubleshooting items both with apple and suggested stuff on the vodafone website but the issue still remains. I rung up and was told to take my sim out, blow into the sim holder and wipe the sim card and see what that does.......yeah let me tell you, it does jack! The guy was helpful but I am just over the general slowness, dropping out of calls (which again has been happening quite a bit both in the city and western sydney). I am currently thinking about jumping ship to another carrier as the hassles i have are driving me mental. I need a phone to help me call my partner as i am in a wheelchair and travel to and from work via the train (I meet my partner at the station to get home - transport isn't that great in the harbour city you know)and as it keeps dropping or delaying text i just need something more reliable. Sorry i am rambling but enough is enough. Will try again in the morning to contact customer support and see what they say

i am in a full coverage area but speak for 5 mins and the calls drop out vodafone when are u going to pull ur head in and stop treating customers like we are some sort of idiots, you poor money into we known brands like the v8supercars the cricket why dont u think before u spend.

Poor to Very Poor signal with my wireless connection. Signed up for 2 years only 11 months to go thank goodness. They told me my area was a good signal and I wouldnt have a problem. Sent email off to em to cancel the contract and the reason why. It came back straight away with a message "Problem Solved" Rang them up and I couldnt even understand the people in India who answered!!

I've been a long term Vodafone user.

Apart from the usual call drop outs, lack of data with full 3G / H signal strength, inability at times to make outgoing calls with full signal and drop outs during data usage, the one thing that has really annoyed me over the past year and a half is their inability to solve technical issues and their willingness to pass the buck.

I first logged a fault with Vodafone over 18 months ago, the problem being a fault on the myVodafone website that prevented me to change phone settings such as call diversion. Having been with Vodafone for well over 10 years, this hasn't been a problem in the past.

I have made multiple calls to Vodafone (I have lost count how many, but would be around 5-10); each time I would have to explain my situation again (apparently it was supposed to be recorded on my account each time but it never was), and each time I would be transferred to someone else and I would have to explain the situation again. Some calls would last over an hour and I have explained the situation up to 3 times to different people on a single call.

Each time a promise would be made to have the issue escalated and resolved, but each time it has lead to empty promises. I have even been told they are too busy to look at the issue.

I gave up trying for a few months but decided to give it one last go, I believe my last call was made in Sept/October, I have since received a $70 credit and two additional calls (the first time someone has actually called me back despite promising to do so on previous calls) from Vodafone to say that they are still looking into the issue.

I honestly don't think they will resolve the issue.

Totally shit coverage anywhere! Tried to download a update for my IPhone let's me download a portion of it then I loose all signal! Get error 3150 the network connection could not be established! Didn't get the update but got charged for the download.
Just drove 50 kms to a high coverage area and tried again got nearly to end of download but vodafone disconnected me again , so no update yet charged again!
Really pissed off now can't get a update , check emails ( which I need for my business)
I'm on my mobile writing this cause that thank god isn't vodafone!
Spend hours and mega bucks in calls to them to speak to someone who I can't understand , to be told your in a black spot! Well is the whole of Perth a black spot? No vodafone just sucks!
Nothing resolved by ringing them except I'm left wishing I could reach through my mobile to strangle them!

we added our dougther to the $29 as vodafone advertise that third phone will be charged $19 for the first 12 months ............yea rigth.................each month be had to ask a refund back as we have been charged $29..........also they dont provide REAL TIME account balance so you dont know where are you standing with your credit and most of time you go over the limit............we want REAL TIME data

i have a phone that continuously turns itself off for no reason. i will be in the middle of a call and and it will turn off when the battery is fully charged. i have gone to vodafone many times to ask them to help me and the only solution they gave me was to pay out my plan and to get a new phone which will cost me more than what the phone was worth to begin with. im sick of the bad coverage and hate it that im stuck with a phone that wont work and no one from vodafone seems to want to help me.

the network is already bad enough. and the customer service on the phones are not either because they do not even have any records of what deal we signed up for. even the the staff members are not fully corporated with our complaint as they do not believe what we are saying is right. therefore they are not doing anything abut it. 15 people in my friend circle signed up for a deal and none of them are satisfied as the customer service people lied to us or did not put the deal they provided in the system. their goes our big bucks and goes our respect and loyalty to vodafone. our connection was disconnected because they were on a fault. NEVER AGAIN.

as per usual, 15 min phone call to my friend...had to call back 3 times cos it kept dropping out!!
In Perth metro area.

Hey All,

Link Below shows issues with Vodafone data speeds and network errors.

http://www.flickr.com/photos/57657849@N03/

Im not receiving messages and as a result, my 3yr relastionship ended as my then bf thought i was up to no good and thought i was lying about the messages.I have the C7 and only had it about 1month and already regretting it as my contract is for 2yrs..Id be better off with PAYG

I LIVE IN ROCKDALE NSW 2216 AND I CANNOT RECEIVE ANY RECEPTION ALONG THE PRINCES HIGHWAY USING SEVERAL MOBLE PHONES ON VODAFONE NETWORK. I HAVE COMPLAINED TO VODAFONE SEVERAL TIMES AND I HAVE BEEN TOTALY IGNORED. I AM NOW GOING TO CANCEL BOTH SERVICES WITH THIS PROVIDER AND MOVE TO MUCH BETTER ONE AS THIS HAS GONE FARE ENOUGH. EVEN WHEN YOU GO OUT WEST THE SERVICE IS VERY POOR.

My co-worker and I were at Vodafone Select for 18 months.
The whole time we were there we recieved complaints of poor reception and experienced it ourselves.
We were informed that the reception was being improved throughout the entire employment but instead we watched the network go downhill.
Text Messages are rarely recieved on time, sometimes even coming through the next day.
Our service is constantly dropping out, making calls almost impossible.
Internet reception and speed is pityful.
If a customer complained all we were advised to tell them is that "they're working on it", clearly, this wasn't the case.
My co-worker and I have recently seeked other employment, with Telstra. Where we can now RELY on the product we are trying to sell.
Over all Vodafone is one big failure and we are ashamed of ever working for that company.
Get yourselves out of your contracts!!!

Internet speeds and connection is very unpredictable. Goes from good to useless...I guess you really do get what you pay for.

I have been a loyal and faithfull customer for many years and still disappointed in the services and lack of improvement. firstly I have ran over my credit many times because of the excessive that have ot be made after dropping out service, and being unable to check my credit to see if I have exceeded my credit because service is unavailble. Highly recomend ACN

How do I find a copy of my full contract without having to listen to "Hi, this is Lara..." (bitch)?!

Well i am in the Hunter Valley NSW, and i would say to you that its time to change to Telstra, Vodafail you have pissed me off for the last time.. Today could not ring out, could not SMS.. Unacceptable, period... Good bye Vodafone and i will tell everyone too...

All year I have been having problems with voice messages. Visual voicemail works on and off on my iphone 3gs, but mostly off! Any voice messages can take several days to arrive.
Also, Vodafones website says they have full coverage in Bywong NSW (just outside ACT) but there is little to no reception at all.
There customer support via the phone is extremely slow. They repeatedly ask for the same details during the one call, and transfer me (slowly) a lot, and no body seems to be able to help.
LARA is nothing but infuriating!!!!
James

I am pregnant and tried to call my husband for about 3 hours today because I was unwell and needed him and I got "call failed" for hours!! This is pathetic Vodafone. I hate to think of trying to contact someone in an emergency!
I will not hesitate to leave if they let me out of my contract.

Having been a loyal customer of vodafone in NZ first for 10 years then OZ for the last 3 years I am finally taking the leap to telstra. This decision is based on the poor coverage both with broadband and mobile calls/text that I have experienced for three years hoping things would improve and they haven't if anything the situation has gotten worse. This example is for today I received a message from vodafone advising I had three new messages, my phone hadn't rung and the messages were left the day prior on my phone by friends. For the last week and about 5pm every day I have not been able to make/receive calls or text. Vodafone your customer service is just as bad as Telstras, When I cancelled my broadband account there was a credit of $50 on there, it took three months and many phone calls to get this this money transferred to my mobile phone account as I thought this would be straight forward and easy, I would have been better off getting a cheque posted out! I could go on about the coverage and service problems I have encountered only to be informed from the Customer Service staff that it was the phone I had, a phone that your company sold me. Shame on you Vodafone your roll out of improving the system should not have taken three years and the Customer Service you provide is seriously lacking!

i am no annoyed looking at the coverage on this site its 2% for my area before i changed company they said my area was 90%, thts not on finally by seeing this the truth is caming out and thank god it wasnt just me

Hey All just a heads up, if you have voicemail the vodafone system may block all incoming calls and send them to voicemail, the vodafone "help team" at this moment must be only 5 people. Hung up on 3 times and total call time of around 2hrs, and there fix was to delete my voicemail box and all custom settings without even asking me or providing a real fix. So dont use voicemail, you may want to avoid voicemail at all cost as you may loose all incoming calls and voicemails. Also, vodafone cant give you any kind of reference to the issue, other then the persons first name of the staff member ask them to spell it and keep and nope of date/time/name of person and the issue notes

I share the same pain as everyone else on the vodafail network. Like so many here and out there I have been with vodaflop for so many years and never had a problem! As a electrical technician i travel allot, and in some common areas and locations i get low to no reception for long periods of times, very annoying for both me, customers and employer. My theory is when vodafail toke up 3 and advertised these unlimited plans and bundles it all went to $#!t....my wife is with 3 and its not as bad as vodaflop but it still aint no where near as what the other telcos provide and service. Another unhappy customer whos prepared to jump ship! Thanks for nothing Vodaflop / Vodafail

My story is too long to type in here. Briefly, I had problems getting my new handset and Mobile Broadband modem delivered to me. It ended up taking months to receive the modem. I was assaulted in June and my phone was stolen. They would not honour the insurance policy unless I paid $300 excess for a $330 phone. I had to spend money on a prepaid phone. When I finally received my new handset I gave the other phone away. Unfortunately the set up procedure failed, and I was without a phone for weeks. This played a part in me becoming unwell and I was hospitalised for two months. I finally received my broadband modem and got to set up my phone in October. It took a lot of phone calls to reduce my bills for that period when I had no phone, and I had to pay off a lot of money. I thought that wasn't fair as there wasn't a sim active on it, and my old number had been blocked since June. It is now at the point where I can't stand calling them again to complain. I always get transferred to all the wrong departments and cut off. My new modem I got in October has failed to work properly the whole time I've had it. It usually works for 2-5 minutes before it cuts out. My bill is massive. I am a pensioner and can't afford it, but I must have agreed to it and now I have to wait another two years to change companies. It has been nothing but trouble and has contributed to my illness.

I have come to the conclusion that Vodafone uses street lights instead of towers, ie when you leave the row of street lights, (city) you lose reception ! Further evidence to my case in point, when I lose reception at home (often) if I walk out to my rear deck and point my iPhone to the nearest street light (and raise my right hand) reception comes back ;(

i have been a customer of vodafone for 6 yrs, my mates all went to vodafone coz how relaible they were.

since last yr it has droped out i brought a new fone same problem all im getting told is its my fone fault i have a expensive fone its not.
sending of double txts and not getting my money bk, being on hold for a hr on one occasion where it droped out, and got through after waiting for 1 1/2 on another occassion. vodafone has not giving me any money i have ask for with drop out double msg, because i called to late and it was my fone not them

i have now chance to virgin, i can call people no drop at and better deals
CHANGE PERVENDER NOW!!!! let vodafone go broke they mite learn there

rang up customer service aasking why i dont get adequite reception in my area, was told by an Indian on the other end of the phone, that my area doesnt have very good coverage..... i live in Melbourne CDB!

not only is the network failing to operate correctly with bad reception and sms but NOW THERE WEBSITE IS FAILING you cant veiw mobiles on the shop online and you definetly cannot buy if you wanted to.fail fail fail

I just terminated early my 24 month 3G mobile Broadband contract in New Zealand. The service is not that good here in New Zealand either. the 3G network never operates at peak performance and for $75 dollars a month its total rubbish. It doesn't matter whether you are on contract or on pre-paid you still pay a fortune for your phone calls at nearly 90 cents a minute. Up until recently Vodafone New Zealand was charging their customers $1 dollar to speak to a customer service representive at their Egypt call centre. Vodafone never again. terry - Auckland - NZ

Calls cut out all the time

The phone tells me the text message has been sent , but the contact receives it hours later. OR the person sending the tex I recieve it hours later. My messages I recieve hours after they were sent.. Too bad if it was an emergency...Also On the main freeway in Vic I have no reception...What The.. !!!! This is a ripe off on customers rights!!!!

I have taken a 29 Cap Plan a month ago. But i never get a chance to complete my talk. Always there is no signal/ no network coverage. I can make only SOS calls. Where as on there web site they have good coverage of my area. It is worst when some one tries to call you and the moment you pick the call it get disconnected.

I have to stand in the middle of my west hobart yard and face east for the phone to work. I am lucky if the phone does not drop out. I have installed a high gain antenna and hands free davice to my vehicle so i can actually make and receive business calls with fewer drop outs. The drop out problem is frustrating, I have resorted to invested in a Telstra phone to call customers as it is equally frustrating for them to be cut off at random all the time. I have tried to get out of my contract with Vodafail and they simply say sorry that I am liable for the full term cost of the contract should I cancell. I point out to them that I am not getting the service that I am paying for, and it is already costing me extra money with lost customers and down time through constant droped calls and third world reception.

My phone dropped out 3 times while trying to call vodafone took 1 and a half hours to speak to some one..... How ironic!!!!

I was conned into a 2 year contract and asured by the sales person that I would have coverage in the areas I work. Service was so poor - even in a town the size of Castlemaine - that I gave my phone to my mother in Melbourne and pulled out my old telstra mobile which I am still using as it gets service nearly anywhere. $700 wasted. Complaints to Vodafone were useless and we all know there is no where to go with the contracts so I paid for two years for a service I couldn't use. They saw me coming...

At home I get limited reception but often find that calls don't come through ie the phone doesn't ring even though it shows 2 bars of reception - the calls go directly to message bank. It happens when I'm right beside the phone so I know it hasn't rung. Txts sometimes take hours to arrive & sometimes don't get to my phone until the next day even though the phone shows reception. WTF? Very unreliable.

Just returned from Afghanistan, better services/coverage over there than here! Vodafone.... winners! absolutely staring!

my insurance claim on phone was lodged then to ring up a month to find out where it is apprently wasent processed had to do that 4 times. on the 5th time it was sent. then the replacment was nla.. another month passed new phone arrived. not knowing my little cousin watchen youtube $700 later... how do you justify charging so much! over so little? tring to resulve with LARA the anoying computer on phone has reppidly hung up on me for 3 weeks. and the bad reception i have. its a bluddy joke... wish i never signed up. the new phone they sent is about as useful as a brick in a ocean. battery doesnt last anymore than a day.. rather be ripped off with telstra then be with vodaphone

The phone tells me the text message has been sent (reminds of Little Britain - the computer says NO!), but the contact receives it ages later or not at all!! This cannot be meeting contractual obligations - and I am paying BIG bucks for it!!

Regional NSW, Lake Macquarie areas, south of Nnewcastle. I have no coverage, no text, no voice and have tried to contact tech support, but they are CLOSED!!!!!!! Checked the outage area on thevoda site, NOTHING!

Not happy at all!

i have get a note book threw them it spends more time doing nothing that being on the internet am soooo sck of paying a bill when it dont work am dsscusted wth the service have many phone calles to them about it only to be old is at my end i know its not its there coverage it sucks

vodafone coverage is getting what seems to be worse, every day i now i am being told im not registered on network, or that i am out of signal in big cities, this is absurd, no one can give a reason, but now im locked in to a contract for 2 years that i cant get out of, after being asured of the coverage with vodafone, as well as that my phone calls never go over my cap but it keeps going up, again, no one has the answers, not the vodafone stores and not the call center, i just keep getting blown off from one to the other, with at leats a 45min wait for either, this has been going on for far too long, this is ridiculous, theyre happy to sign you up quickly but when it comes to problems they take their time, but every bill im paying is around $200.00 on a $69.00 cap, how is this?? this is unexplainable from both in store and on phone, but i still have to pay them. get your act together vodafone when will you realise that without your customers you dont have a company.

vodafone coverage is getting what seems to be worse, every day i now i am being told im not registered on network, or that i am out of signal in big cities, this is absurd, no one can give a reason, but now im locked in to a contract for 2 years that i cant get out of, after being asured of the coverage with vodafone, as well as that my phone calls never go over my cap but it keeps going up, again, no one has the answers, not the vodafone stores and not the call center, i just keep getting blown off from one to the other, with at leats a 45min wait for either, this has been going on for far too long, this is ridiculous, theyre happy to sign you up quickly but when it comes to problems they take their time, but every bill im paying is around $200.00 on a $69.00 cap, how is this?? this is unexplainable from both in store and on phone, but i still have to pay them. get your act together vodafone when will you realise that without your customers you dont have a company.

Use my phone for both work and private.
Most calls go to voice mail, not ringing - even when the phone is on me, I will receive 'missed call' messages. Have spent ages checking volume and ring types - I thought it was just me.
Have to go outside to receive most calls if I am not on a hill, and that's in Sydney! Just signed a new 2 year contract, can I get out of it? harri2090

I think I have received another persons text message. Perhaps more than once.

YOu guys realise most of ure complaints are all the same as other telcos..... BOO HOO cry me a river.....

not only is the network failing to operate correctly with bad reception and sms but NOW THERE WEBSITE IS FAILING you cant veiw mobiles on the shop online and you definetly cannot buy if you wanted to.fail fail fail

i cant get internet

Every time I try call out it says pops phone is off swell as ppl not being able to contact me, what if school or childcare try to call because the child is unwell

My call kept dropping out every 1 mins regardless whether it was a received called or I made the call myself. This has created an issue to me in term of people felt that I am being rude and have lost a few connection as a result of this issue causing an absolute stress to me. If there is a way I would prefer to cancelled my contact immediately, just totally have enough of it.

Basically I dont receive some messages and when I text people...I find out later that they didn't get a message I had sent!
In fact I have a family member annoyed with me cos I didn't reply to a message.....that I never received!

So sick of standing in the road to use my mobile! arghhhh

Not a problem anymore though! Hah!
I have got a new phone with optus!!
3 bars inside the house yippee! bliss

I called Telstra today to get the number of the Vodafone Customer'Care' number other than the 1555 number that i was waiting on for 1 hour & 45 minutes only to be told that the listed number had been withdrawn by Vodafone and no longer available..... That is true vodafone customer 'care'

No coverage! sick of standing in the driveway or road talking on my mobile!!
I am not in a mess any more Hah! I have got rid of them and gone to optus!

aghh!!! RIDICULUS!!! waited for exactly 58minutes. now it is their turn to hung up...looking forward to throw the phone acrooss the room!

Trying to call to cancel my line, wait for 40 minutes and the useless message keep saying: hanging there, we will be with you shortly...!!!
40 minutes...!!!!!!!!!!!

i have been watching the service we recieve in our area get worse and worse, my partner is in a wheelchair and always keeps his mobile on him in case he has a fall or similar accident but for the last few months we have no signal anywhere in our house and must be outside to make or recieve calls, i have been looking into ways to get out of our contract without the early exit fees and have just been told to contact the telecommunications onbudsman who can help with this, we have been loyal customers for many years but i will not put customer loyalty before my partners health!!

The mess is that I have not been able to send emails for over 2 months now on my iPhone and I am getting charged for it... if it doesn't work why do I have to pay?

I popped into my local store today to discuss with them as to why i cant seem to get reception in certain areas and why my calls always drop out and when my friends try to call it says my phone is off yet i can have full reception at that time. The Reply i was given by my store was " there was a thing on the news if you watched it you would know and that i need to call their customer service number". Annoyed i walked out. Comeon Vodafone get your act together this is not good enough i should be able to get reception anywhere and calls should not drop out. Sincerly - ANNOYED CUSTOMER -

been with this mob for 18months, complained since day 1 about the dropout calls no rececption & countless of other issues tryed again today waited on a home line,was worried i would dropout on my mobile,for 3 hours still no result went down to the local store & was told they would ring me yeah right, still waiting vodafone!!!!! no more for me
thanks for setting this site up something needs to be done.

I signed upto Vodaphone due to the great sound plans/caps (good value and low call rates).

I had excellent coverage boasted to me and it has been horrible. I live in Bray park outside of brisbane. I get horrible reception and multiple call drop outs ( The record has been about 4 drop outs in a half hour conversation) The data is painfully slow and my battery drains rapidly ( it's always going flight by the time I drive home from work).

I am on a 24 month contract and I want out badly. Why pay for 2 GB of data when it's too slow to bother using it??

Also my mobile is my only phone ( no land line) so reliability is important to me.

i never have reception at my place. everyone complains that they cant get through to me and i can never use my internet or call or message without a half an hour hassle getting the reception int he right spot of the house. poeple who visit me at home get the same problem. IM OVER IT!!! its been 6 years like this I WANT OUT!!

I live in Newcastle every where you go in newcastle there's hardly any service. c,mon vodafone all my friends getting angry with the service.

Went into the apple shop in Robin just before christmas to sign the wife up to a new contract with Three so she could get an Iphone. The salesmen said he wasn't able to do a three contract as it was an upgrade from an existing 3 customer. These had to be done through Three. However he advised us that he could upgrade her to a Vodafone plan and that it was a much better one as it had much more included for the same price.

He said the reason behind this is that In 6 to 12 months all existing Three customers will have to move over to the Vodafone network so the company is discouraging people signing up with Three by making the contacts with Vodafone a better deal.

I expressed my concerns that I knew Three's reception work well for us at home and I was hesitant to sign with Vodafone as it was unknown. He however show'd me their coverage Map and that our area was fully covered. I said I believe those maps don't paint the full picture and it varies greatly depending on where u are in suburb and what kind of dwelling your in. He assured though that the coverage would be fine. Not wanting to wait 10 weeks to get a phone through Three we reluctantly signed up.

Since we have had it we get nothing but 1 bar of reception on their 3G network, That doesn't seem enough to make the internet work, We often get call drop outs and it will often will roam on Vodafone's 2G network. We are now locked in to a 2 year contract with a phone that doesn't work like it should and we can't get out of it.

I carnt get recption in the cbd in hobart

NO RECEPTION !!! I'm from Mackay- rapidly growing city and yet even when I stand outside my home i have to try multiple times to send a simple msg. DO SOMETHING ABOUT YOUR COVERAGE VODAFONE YOU TIGHT ARSES! Definately switching to another company.

Plese stop showing these stupid vodafail adds on tv its burning my eyes

I don't even get reception on a main street in Sydney close to the CBD! I have to WALK OUT of my workplace just to make a call or to receive the VOICEMAILS I've been getting because no one can get through to me! And when I call vodafone (About other non-reception related issues) I get no help at all!

I have heard that Apple is getting mighty pissed off at Vodafone for bringing its products into disrepute.
Apple have acknowledged and rectified issues. Vodafone has shown nothing but contempt and is dragging the Apple brand through the mud.

Let the games begin!

I went into Queen st mall, Brisbane store yesterday, I spoke to the same sales person who signed me up to Vodafone 3 weeks ago. I asked him what the hell is going on with their crap network, and he said and I quote " I know its just shit at the moment " haha fuck me where is the ACCC when you need them? Oh thats right their all on flex Govt leave. haha FAIL. How about Vodafone spend less time sponsoring major events like the Ashes and their V8 Supercar race team and fix their ridiculously bad network! VodaFail!

My daughter has a prepaid vodaphone account. She keeps her phone on her at all times as she is my carer and I have serious medical problems. Today I had a fall and spent hours on the floor all because vodaphone refuse to do anything about their pitiful service. The main issue is that for some reason all calls to her phone are sent straight to voice mail and she receives no notification of any messages left. This has been going on for months. At first she thought it was her handset that was playing up so we tried a different handset - no change!! Despite numerous calls to vodaphone - and extended waiting times to speak to a consultant - nothing has changed and they dont even seem interested in investigating the problem. After today's incident my daughter again phoned vodaphone and the consultant told her there is nothing they can do!! More like there is nothing they want to do!

everyones acting like this is the first time in the world a mobile network has had a capacity problem, does everyone here think that nothing usually breaks down sometimes?

My daughter sent a pxt on christmas eve..... i just got it

I go on a week holiday, 5 hours drive south of sydney. For the 7 days I was at batemans bay I had absolutely no reception what so ever, while my cousins had full reception at all times with their various phone providers. I also cannot send or receive messages on time, ever. cheers voda!

I have been with vodafone for about 18 months, and for most of this time I have been unable to speak on my phone. Regardless of where I am, my service is usually crap! Every time people call me I have to walk around until they can hear me and then I cant move until the call ends. A lot of the time that people call my phone it just says it is turned off, but in reality it just has no service. I called voadafone within a week of joining their service to complain and they told me it was NOT the service, it was my phone..... I have never been offered any form of compensation and I now tend to sms only.

drop calls galore

So I painfully got disconnected from vodafail, my sister followed suite...instead of allowing her to port her number to a different service they just plain old disconnected it..


Seriously stupid.

Please explain the difference between the Vodafone network and the 3 network. I had a few problems with my 3 service, but now that Vodafone took over 3 my phone coverage is crap, really really crap. Does your vodafail include the 3 network??

VODAFONE RIDICULOUS, THIS IS JUST RIDICULOUS. I SPOKE SO HIGHLY OF THIS COMPANY WHEN I RECENTLY WHENT TO ITALY TO MY FAMILY AND FRIENDS THAT I WILL NOT HESITATE TO DISCURRAGE OTHER POTENTIAL CUSTOMER TO USE VODAFONE. PLEASE VODAFONE DO SOMETHING BEFORE IS TO LATE.

costant drop outs or simply not connecting calls till i try a few times.
bad cusotmer service- have been on hold over an hour today trying to get my phone online!! phone was completely cut off with only one text sent the day before about a late bill!! bills have been paid and upto day for over two weeks and still no service- wont register sim card on the network!! customer servicein store is pathetic and lazy - they give info contrary to the website and hakf dont even know how to opetate the ohones they sell! no are they helpful on items such as biling- i dont want to sit on a 1300 number for hours on end- i want to go instore and get my phone back online NOW!then at end of contract- will be switching elsewhere

I constantly have reception with Vodafone, and fortunately haven't been missing calls recently - but when at work - data works on one side, and not on the other.

Always showing 3+ bars and 3G connection - but if I'm out having a coffee on one side, data connections just won't work - but yet on the other side - works fine.

Fail from tower to tower?

Pretty tough as I am trying to change jobs. My service was actually alright until December hit. I would say I went from a 100% satisfied customer to 5%. Moved to SA for Christmas... rarely ANY coverage. Head hunters ringing me and indicating they are not getting my emails or my phone is often in an out service area. It is a bit better back in Sydney but again... it just frequently says No service.

I think if the service can't handle the volume then they should credit our december bill.

I live 300 metres from Westfield doncaster mobile phone towers. Daily, I watch my iPhone 3GS go between full reception to no reception, full to none. I should note that the no reception is about twice as long as full.
These issues were never present 6 months ago. Thanks Vodafone. The company clearly buying out Three without adding the necessary infastructure first.
I guess ill see you on the other side in four months, when Im with Telstra.

I called vodafone on 27th December to report network issues, I was speaking to the customer service department about the cost to cancel my contract for both my services, the person i spoke to asked why, told him because of network issues, he told me i could lodge a complaint with technical services and if they couldn't fix my issues they would cancel my contract with no cost to me. I was then placed on hold for 45 minutes. When my call was answered, the operator asked what area i was in, as i was at my brothers i gave her his address, however did tell her that is not where i lived and was not experiencing issues there. She never asked me what my address was. This lady was exceptionally rude and kept talking over the top of me. I told her that i wanted to lodge a complaint - she told me she would need an alternate number to contact me on, i tried to tell her that i had no other contact number as i have no landline, she told me she couldn't help me unless she could call me on another number. i asked to speak to someone else as she was not listening to me and preferably in australia as this is where i live, she told me she could not do that as all calls go to India. I hung up on her. I later received a call from her supervisor to whom i said i could not speak at that time. she then called me back at 7am the next morning.. as i write this i am on hold to vodafone and have been for 34.15 mintutes, however they keep assuring me someone will be with me soon!!

Im sick of never having an reception anywhere i go and vodafone claims to have 98% coverage....what a lie! and my bill is always sent to me late then i only have a couple of days to come up with the money...i have been with vodafone on pre-paid for years and only recently went with them on a plan...when this plan is up...im giving up on vodafone forever!!

same as the person who made this site...only i been with vodafone for years...lately the service has become worse...tried to contact vodafone. had my phone re set from both ends...i just want out of this stupid contract which is not providing what was promised......
a 72 hr check was supposedly done on my number before christmas...and still have not heard from vodafone what so ever.....

what is the point of a "mobile" if you cant get calls, send pic's. What if your one of the many who dont have a land line as you were promised that all your needs could be met by an expensive plan to which you cant use.... sound like a deal for you well just sign a contract with vodafone and get ready for the sweet sound of hold music and no service.

I'm still on hold. Taking a screen shot every 30 odd minutes just to prove it. At just on 2 hours, it went from being on hold music to the phone ringing. Just waiting to be cut off any minute now >:( - I'm ringing to complain about the usual: poor or NO service in metro areas (Canberra and Sydney), poor data service and calls dropping out or not even being received at all. I applied for a job last week and am waiting on the call. May or may not have happened, I don't know. As I have naked DSL, I don't have a home phone for them to call me, so my mobile is my only means of communication. My plan expires in June 2011, but thats not soon enough. My new bill is due, but I wont be paying it. As far as I'm concerned, I'm not getting the service I am paying for, so why should I pay?
2 hours 11 minutes now...

I have the HK version of Vodaphone, 'Smartfone'. What a joke. The service flat out does not work in our office building where I need it most. My colleague who uses 3 loves it - we have the same phone and hers works fine. Vodaphone destroyed her credit in Australia and she knows them well. When I went to Australia, I begged them to get the roaming right, as I needed it for business. The roaming didn't work at all, and they have charged me a humungous amount for its use. Just got off the phone with them and they insist that I have to pay. Done with these clowns.

I live about 20 mins from the city center of Melbourne, yet I don't get an reception in and around my house, it's extremely frustrating especially seeing as my wife has full reception

i bought a blackberry from vodaphone on a 99 cap since i took it i had a problem with it calls dropping out and there was no reception , tried to contact the technical support then they were taking me around different departments internally at last they told to send the phone and then they sent me back the phone and said they found some water particles in the phone and then i took another phone from them then its still doing the same thing calls drop out and there is not reception always its a problem , there will be signal at one momemnt as u try to ring it says called failed
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missed out on a job because i cannot get coverage in shopping centres.msg takes 1-2 days to deliver!

Eversince the first outage I am just having problems everyday. Call drop outs, lack of service and best of all I dont get a missed call but I receive text messages saying that I have message on my message bank, on retreiving the message I realise that I suposedly missed that phone call 2hrs ago. Yesyerday whole day I had network problems where I work in the cannington area. I am off to Telstra, I just hope all the mobile providers who piggy bank on Vodafone take some action, the likes of Crazy John, Macquiry, Lebara etc etc