I was sent picture messages on the 25 December and again on 26 December. I did not receive these messages until 5am on 28 December.

I called Vodafone about a week ago to reset my 'online' account, I waited an hour, the couldn't resolve my problem and asked if they could call me back, I instead requested a text msg to confirm the problem was resolved. I was asked if they could help me with anything else, I said yes, I wanted to know how much it would cost to cancel my account. I was then transferred to another 'department' and YES, I was on hold again, so I gave up and hung up!

I have also had periods of now network coverage in the Sydney CBD which resulted in my calls going directly to Voicemail.

So over it!

I have been on here reading so many ppls stories and the pain they have gone through.
Personally I feel it was a massive mistake for Vodafone to agree to this merger of 3 and Voda. clearly they didnt and still dont have this capacity in place nor there is no structure for there company which has resulted in very upset and angry customers.
I speak as I am a previous employee of VF before the merger and let me tell you, after the merger went through not only customers were being affected as there was no transperency to there existing customers but staff had suffered through this all.

All staff went through a re apply stage and well most ppl were made redundant and when they had to go back in for there feedback sessions alot of ppl were given no reasons as to why they didnt make the cut.

Excuses were made such as "Unfortunatley you have too much happening in your personal life" or that we wish you best of luck!! Really? F#$K OFF!!

I for one am very glad this site has come up as not only on the inside and back end was crap but once and for all all customers and the Australian people can see how this merger clearly should not have happened.

I have many friends on the network along with myself and the amount of drop outs or call failed I get in my house is ridiculous.

Vodafone take back your stores and get rid of 3 you let them enter a merger with a $350 Million debt over there heads.... What were you thinking???

It saddens me to say this but after being a customer for over 12 years with Vodafone I am going to Telstra as this coverage and BS that has been going on for close to 2yrs is absolutely that BullShit!!!

I tried calling a friend and was charged $2.00 and I never got through.
I get charged even if it doesn't answer.

I received a bill on 11 Nov,2010,which states that I should pay $90.64 for the wireless internet from 10-Nov to 09 Dec. I paid that bill. Because Vodafone is terrible in its service, I decided to cancelled it on 9 Dec,2010. A few days later, another bill arrived and charge me again. I went to its service station but nobody could explain to me why I have to pay again.The latest bill will be due soon! Shall I pay or not pay?

Never receiving calls or text messages.
Never any coverage.

download speed 0 out many times whilst trying too download and browse the web

wtf is going on with the plans. When I check my balance I get this message
$48 mega cap with up 2 $0 inc value u have used $-177. ends 9th of the month me w
excl amount: $133

Can anyone explain to me what is going on?

No coverage, phone calls drop out time after time after time! sometimes I can be on the phone for 20 minutes in the same area and then it just drops out! So frustrating I threw my phone out the window the other day. Complained to Vodafone, they tried to tell me it was the phone, I said how do you explain 3 phones doing the same thing!! We will be giving them the flick for sure!!

I have reception at home in E Maitland but no-one has uninterupted coverage in the city's only large shopping centre. It does have a Vodaphone shop though. Also four mile creek is one k from the shop and everyone loses connection on the New England Highway there. I have reported these problems several times in the least few years.

I live at Glebe; 5 minutes from Broadway Shopping Centre. I do not get any reception at my unit which is hard to believe in Sydney City area.

I have complained many times but apart from long waits on customer service nothing has been done.

Even I asked to cancel my contract which they have denied.

I am so lost paying the monthly bill for no service.

no receiption in eltham.

Experienced continued poor reception in house, SMS days late regardless of which phone used as household had 4 phones on vodafone. Have all since changed to alternate provider and now get great reception and SMS responses on all phones.

I have a new vodafone, I have tried to contact customer care, I have been on hold for over 3 hours on at least 6 occasions, and when I finally got through I could not get anyone to understand what I wanted, That was to transfer my old Mobile no to the new mobile. I had to finally give up as it was simply to hard to wait for the on hold time periods. Frustrated

i was signed up to a service, on a phone that i was told "was a great user friendly phone"
the battery failed, so i ended up with a 2nd phone. tried to go to stores to get help on certain features, only to be told - we're not trained to use that..try the call centre..
then my pain really started.
tried the call centre several times, only to be stuck in a loop.
trie dthe next morning, put my number in, and was disocnnected 4 times....
tried again, FINALLY spoke to someone, who hung up on me, cos they couldnt help me...oh yea...that was after 30 min waiting for someone..
made a complaint about the lack of service...no real response apart from...that shouldnt happen...asked the complaint man to send me in the direction of help - ie can someone call me or a direct number....try the call centre, no one can call you!
thanks for your help! awesome customer service!!
...sidenote...best guy..(vic) cnr swanston and collins street - guys knew whtat they were doing - AND WERE HELPFUL!!!!

both my partner and i are with nodafone and recently with no reception and not being able to make calls or receive sms ive had to pay big bills to a lead supplier for my buisness without getting any work because of vodafones lack of service!
as a small buisness im now close to shutting down
thanks voda for the help youve given me over the phone NOT
couldnt even get onto there customer support WHY? because i had no damn service on my vodafail sim card!

l work at Avalon Airport my phone and all other vodafone handset users have been dropping out for about 2 weeks now, this is making doing business near impossible. Have contacted vodafone three times with no joy.

I have a new vodafone, I have tried to contact customer care, I have been on hold for over 3 hours on at least 6 occasions, and when I finally got through I could not get anyone to understand what I wanted, That was to transfer my old Mobile no to the new mobile. I had to finally give up as it was simply to hard to wait for the on hold time periods. Frustrated

I tried calling a friend and was charged $2.00 and I never got through.
I get charged even if it doesn't answer.

viewing youtube videos or listening to online radio is great but trying to load a web page ie google, ebay or anyother for that matter is slow most the time and doesnt even load the rest of the time. they claim you get broad band speeds but when it comes to loading web pages its not even on par with dial up internet.
sms and mms send hours late .

bad service in the regional vic area even though their website states standard coverage. Took complaint into store, changed service area on phone and still terrible service!!!!!!!!!!!

I never ever have reception, my family is All on they vodafone network and they never have reception. My boyfriend never has reception. We ant call message or receive voice mail.
After being a customer for five years I wish I could cancel my contract with out getting slugged with cancellation fees!

poor coverage - sms are not recieved at times - poor customer sevice

its just a joke...we pay 4 a service...wat service???

After being told the coverage was good in my area I signed up - you literally have to balance the phone on its side in one area of the house for it to work, if it rains it wont work at all, for busy times like 7pm forget it, had to sign up for a landline as its soooo unreliable. I work in the city and have the same problem there, can only us it in one area of the office.

can receive or make call. totally lost contact with other ppl.
Has made complaint to vodafone, the case has been escalated i was told but nothing has changed and on one has contacted since then.
WOuld never choose vodafone again. vodafone sucks.

Calls always drop out..... Bad reception when moving from the front to the rear of my house the calls drop out. It sometimes takes my wife several attempts to get through. I would hate to think what would happen in an emergency....This network is a joke!!!!! I might as well get two cans and a piece of string for a better result.

I can no longer get reception at all in my home. it used to be average but lately it is completely gone. They tell me a new shopping centre has caused the problem but there is no fix in sight. i have a contract which i just cant use at home.

Vodaphone customer relations is so poor they have to go to india to employ customer care representatives...who put you on hold for hours!!!! I cannot wait until my contract runs out!

My emails arrive hours later on my handset than my inbox. It's rather embarrassing when you are trying to reply in real time and act professionally...... Not only this, my calls drop out continually, my MMS are rarely received and their customer service centre makes me cry. I've lost count of how many times the line has cut out while finally reaching a representative!.. wah wah wah

ive being away from vodafone for about a year now, at the time i was with them there was alot of problems with billing getting way over billed , and dealing with the issue with there customer care help line was bullshit hrs on hold and people who couldnt understand my problem passing me from one department to another! it finally got sorted and then i moved away to a rual town that couldnt get reception for vodafone anyway, i waited till my contract was up and got the hell away from them!

I dont get service where i live so i had to get a home phone on
I tried to get wireless internet but Failed
My messages i send fail to be delivered

I have your vodafone problems with Telstra. Vodafone is perfect for me, Telstra and Optass is the pitts for me. Vodafone: no dropouts, anywhere. Telstra and Optus: dropouts even at home, I have to move around to get any form of signal, then freeze until I make or receive calls or txt's. You lot think Vodafone is bad, come to my place with your Telstra crap! then complain about your provider. No telco can give perfect service everywhere, if they could there would be no competition.

My boyfriend is with vodafone and more than half the time i cant contact him or he cant contact me, because he lives an hour away, THIS MAKES IT VERY HARD TO ORGANISE ANYTHING OR KEEP IN CONTACT!!!! n puts a strain on our relationship not being able to talk!.
VODAFONE SHOULD JUST CLOSE DOWN OR FIX THERE SERVICE PROBLEM, its pretty simple.

I only have 1 bar of reception at home and absolutley no internet access on my phone. Everytime I make a call, It drops out. I call again and it drops out again. It's an endless cycle.

Sometimes when others try to call me, they can't get through as it says my phone is switched off or not in coverage - but it's not switched off and I am in coverage.

I have expressed my outrage with vodafone's horrible customer service. After waiting more than 45 minutes on hold, I was put throught to a person who clearly didnt know how to do his job.

I demanded he change my $99 plan to the $65 plan at NO charge - he did so after I threatened to contact the Ombudsman.

Vodafone, I have told everyone I know about your poor coverage/reception and disgusting customer service. If I do not see a result quiet soon, then I will disconnect my service!

Im not in a mess, but I know the black spots where they fail.
I am on the 3 network as you know 3 and vodafone are the same company now, owned by VHA.

My phone has apparently been calling my friends at 3am on random days. In my phone and online, no logs of such calls were recorded. I called Vodafone,and according to them, my phone acted like an 'exchange point', whereby people's calls were redirected to my phone, and from my phone to my friends. I mean, What. The. F**k. How does that even happen!? :S
The $50 credit I got means nothing when my friends lose sleep. >.>
My internet rarely work now either, and when it does, it's worse than dialup.

Constant "call fail" messages. Voicemails arriving in groups of 5 or 6, 3 or 4 days later. No reception in built up areas at random - having to restart phone to reconnect to network. Mms messages not arriving at all! Not being able to send crucial emails during peak times... so so so frustrating!! Making it hard to run my business!!

Tried sending shit it said it didnt send so i canceled it then found out it did send like 5 times so i've been charged for the 5 msg's .. f you vodaphone f you!

Reception, I live in the city of Hobart not in the bush! I should be getting more than one bar! Really not good enough they should stop spending all there money on advertising and put it towards getting better reception!

vodaphone has very shit reception

I sent an SMS to myself and received it 2 months later.

Im with 3 mobile and prior to the merge between voda and 3 I had pretty good service as I roamed to telstra, and only telstra when i had no coverage with 3.

since the merge, the network automatically set my phone to prefer vodafone in areas with no 3 coverage. I have constant dropped calls etc, my only option is to force my phone to roam onto telstra permanently. Just to make decent calls.

Texts and voicemails delayed for days and even over a week! Have called Vodafone customer service over 20 times since feb 2010 and still being told my investigation is on fast track.... Very frustrating! Phone shows full bars of coverage but does not receive messages through til I make a call, like it seems to open the line or something. Vodafone first said I may be able to have my contract recinded but then said no. They even tried to tell me' the prob was with my sim card. Went tovodafone store to have it replaced and they firstly didn't want to know until I made some noise. Seems u get nowhere with these idiots so I'm in too.

Constant dropping calls, no 3G, crap data connection. I have had 6 different hand sets over the course of 18 months and they keep saying "its your hand set"

Awful customer service, no response to TCO complaints.

I live in Ultimo - Next to Star City Casino, I get no reception 99% of the time and my girlfriend gets 100% reception always on OPTUS , I have to always ask her to use her phone, I thought i had a faulty Iphone at first, So i went and got a new one, Still same problem.. It's being going on like this for 5 months now, I'm so over it. I have to walk sometimes 100 meters away from my Apartment to get reception at times..

My mum died in my arms and couldn't get help Kauz I had no reception

coverage... 98%????? more like 98% fail

I got a new phone on a plan with vodafone it took me about 3 weeks to get it working first
my sim didnt work, we found out they sent me the completely wrong sim card it took me about 3 hours on the phone just to get the person to understand our problems and to fix it, my phone is still not good, with no reception anywhere and messages failing to send, and when people call me the phone doesnt ring and I get missed calls about an hour after the person has rung.

I want to cancel my contract but they will not let me without going through a troubleshooting process i need my phone working now due to work i called a week and a half ago but i had no reply my partner is waiting for a call as we speak about his contract but i doubt we'll get a phone call back.. i am annoyed because you cant just walk into a store and cancel you have to call India for peaks sake its not right they shouldnt be ripping off people who have gone out of their way to accept Vodafone as their provider and now they have failed them and will not let people be happy without giving you a fee!!

Not Fair, P.s Im still waiting on a Call from Kedur so if u read this make sure you call me!!! :@

I moved back to Tassie to work in a hospital - I was berated when I didn't answer my phone for a call in to an emergency. Funnily enough, the phone never rang - and the voicemail arrived over a week later. I moved to Telstra so that I could actually USE my phone - and Vodafone still hit me with a $600 exit fee, despite their admission that their coverage was "poor" in my area.

Mobile internet speed in Melbourne VIC very slow. No coverage at all in Tooborac VIC - my phone is as good as useless out there!!

reception soo poor that i can't make calls. if i am able to connect, then call drops suddenly. Voda is complete dud.

I don't get text messages or voicemail msgs for days or sometimes ever!
Not once have they got my bill correct each month I waste my time and money calling them to chase and fix it

That is reaaly annoying as Three transferres his customers to vodafone when they can not provide the sertvice.... now what e have to do with this hell contract :(

cool service bro

I bought a very expensive vodafone mobile about a month before i was due to have my daughter. I went into labour early one morning and no matter how hard i tried and turned my phone off and on and who i tried to call i could not get service. i ended up having to drive myself into the hospital while in 3rd stage labour.

Majority of my days are spent with emergency signal only.. Then rarely over one bar of signal if any at all. Texts days late, voicemails days late. Pathetic service. Signed up for 2 year contract. Regret every second.

Calls are always dropping out, cant get reception down the coast either. Sick of their shit and going to change servers!!

We bought a Vodaphone mobile while overseas. We SPECIFICALLY asked the staffer and her manager, in 2 languages, to sell us a phone that could be used across Europe AND to call Australia. We were lied to and repeated email complaints to Vodaphone get us absolutely no where!

Got rid of them years ago. Virgin prepaid is OK.

I have a friend whom called me asking for help to take to hospital and the call dropped and I was unable to call my friend back or ambulance.. I had to leave the suburb of Chatswood to get reception. Vodafail!

Delayed messages sometimes up to 4 hours late being received and sent. Bad reception in the middle of Melbourne CBD

I had to be rushed to hospital and couldnt get my husband on his mobile

just terrible service, my wife is with Optus, I am going with them soon as my present credit runs out (if not before)

Can NEVER get any sort of mobile internet working on my iPhone. Type in a web address and sit back and watch the lack of connectivity. Nothing happens.
My girlfriend's phone on the other hand, is perfect - she's on Three. It's the same network. What the hell is going on?

I'm leaving and going to Telstra.

hahaha friend tried to get on this site from his mobile but cant get service.
what a joke.

My Small Business is failing due to Vodafone and now my jon hunting is going nowhere because i cant receive a call in my own house and when i do it drops out!!!!
I complained and they charged me the contract payout fee and cancelled my service!!!
Very Poor Service!!!

I cant send my friends imortant texts, or recieve any

This is not new. A year ago when I signed my 2 year contract I got pretty good reception in my local area of the central coast of NSW. Now calls dont even get to my phone and neither do the voicemails. They arrive hours later. Too late to call back and business lost.

dropped calls
NO RECEPTION
messages taking 3 days
no internet connection
KILL ME NOW

SHIT RECEPTION SHIT SERVICE MOBILE INTERNET DOES NOT WORK

Live rural and children travel one hour for school and have 15 min of coverage ( this is 15 minutes out of Penrith). Receive messages hours or days later and voicemail when phone has not rang and no missed call message. BAD coverage and long lock in contracts.

I've been with 3 for ages, had no trouble, no problems, but since Vodafone took over have had constant drop outs, am receiving messages hours after they sent, if at all, and on Xmas my daughter (with them too)had reception and I didn't sitting right next to each other! I have had my phone reset, etc,etc, my daughter even got a new phone...not happy!

Was on the phone to the hospital for an emergency and it cut out.
Close the network down...it's a joke!!!

Am joining Telstra, as someone's life is not worth the $5 a month I'd save being with a useless network.

i can go from one spot in the lounge room and get reception then move about 3 inches and wont get anything

The worst service ever... Always cutting out. Sitting outside in a inner Sydney suburb and still no service. This is a absolute joke and they are robbing us. We must do something about it asap. Never vodafail ever again!!! And going to tell everyone too

vodafone = you get absolutely NOTHING AT ALL....zip, zero, zilch, .....NO phone service, NO customer service...and they have the hide to OVER CHARGE even when you havent used all your monthly allowance

I have been on here reading so many ppls stories and the pain they have gone through.
Personally I feel it was a massive mistake for Vodafone to agree to this merger of 3 and Voda. clearly they didnt and still dont have this capacity in place nor there is no structure for there company which has resulted in very upset and angry customers.
I speak as I am a previous employee of VF before the merger and let me tell you, after the merger went through not only customers were being affected as there was no transperency to there existing customers but staff had suffered through this all.

All staff went through a re apply stage and well most ppl were made redundant and when they had to go back in for there feedback sessions alot of ppl were given no reasons as to why they didnt make the cut.

Excuses were made such as "Unfortunatley you have too much happening in your personal life" or that we wish you best of luck!! Really? F#$K OFF!!

I for one am very glad this site has come up as not only on the inside and back end was crap but once and for all all customers and the Australian people can see how this merger clearly should not have happened.

I have many friends on the network along with myself and the amount of drop outs or call failed I get in my house is ridiculous.

Vodafone take back your stores and get rid of 3 you let them enter a merger with a $350 Million debt over there heads.... What were you thinking???

It saddens me to say this but after being a customer for over 12 years with Vodafone I am going to Telstra as this coverage and BS that has been going on for close to 2yrs is absolutely that BullShit!!!

total mess useless

everything about this mob seems to be incompetent

I live in one of NSW suburbs and often I receive voice mail on my mail box while my phone is on and available when I listen to the message I find out that the phone never rang and that is why the call goes to voice mail, I have changed my hand set a few time and got a latest one but still having same problem, according to the Vodafone 3G reception is quiet week in this part of NSW and that is the reason some of my calls directly go to voice mail without even ringing.
My reception bars always low and some tomes there is no signal at all.

I live on Phillip Island 5kms from the centre of town and 5 kms from the world renowned Grand Prix track. Can only get reception inside if the wind is blowing in the right direction. Turn on 3G ... nothing. The veranda is the best place but never full bars - rug up for those cold winter nights.
Previously lived in Morwell in the Latrobe Valley. Depending on what end of the house I was in I got two different cell transponders - nice, no problems.
Only reason staying with them is the reasonable deal for pre-paid.
All in all, if there was real competition I would change but after three years I guess I'm used to standing outside to use a basic technology.

THIS WEBSITE IS A COMPLETE WASTE OF TIME TO GET YOUR PROBLEMS RESOLVED!!!!!
YOU NEED TO CONTACT "Piper Alderman" TO REGISTER TO BECOME PART OF THE CLASS ACTION.

IF YOU JUST WANT TO FLAME VODAFONE GO FOR IT, BUT IF YOU WANNA DO SOMETHING ABOUT IT REGISTER FOR THE CLASS ACTION!

This is what Vodafone say

At Vodafone, we believe we can help to build a sustainable future by delivering products and services that enable positive economic, social and environmental outcomes for our stakeholders worldwide.

This is it correctly.

At Vodafail, we don't know if we can help to build a sustainable future by delivering products and services that enable ( but don't provide ) positive economic, social and environmental outcomes for our stakeholders worldwide
And Remember Our Motto! Lets all fail together!

I changed to vodafone from optus for better reception and have ended up with worse service - calls drop out all the time and have no service at work either. I missed a call from my dad saying my mum had been taken to the emergency department almost blind - not happy

I live in the small town of Casino on the Northern Rivers of NSW. Inside my home i recieve no vodafone mobile service/coverage except on the widowsill of the front door of which i only recieve 2 bars of coverage. As soon as i walk out of this room or away from the widowsill my service drops out. This is very frustrating as i recieve alot of calls for work for the job that i do. In the recent past i have missed out on critical work and income due to this lack of coverage. I hope the issue is resolved asap otherwise i will be switching to another service provdier when my contract is up.

This is what Vodafone say

At Vodafone, we believe we can help to build a sustainable future by delivering products and services that enable positive economic, social and environmental outcomes for our stakeholders worldwide.

This is it correctly.

At Vodafail, we don't know if we can help to build a sustainable future by delivering products and services that enable ( but don't provide ) positive economic, social and environmental outcomes for our stakeholders worldwide
And Remember Our Motto! Lets all fail together!

I had issues in that I had no data/phone reception in the CBD - NEXT door to a telephone exchange with every freaking tower for every network on it, and nothing at all at my house unless I stood on my letterbox and waved my phone in the air. (I'm not joking). For 3 months of emailing and calling, I'd get email responses to my questions i"d been ASKED to email saying "you spoke to a customer service person about this. Status: Closed". They'd told me to email! I was advised to change my SIM 4 times. I did it 3 times to humour them, the 4th i saw red. I had sat on the phone twice for 1 hour each time that morning and got a robotic Indian person who told me to swap the SIM over and when I lost the plot and asked to speak to a supervisor, was transferred to the automatic SIM replacement line. So I had to start again.

I had had enough by this stage - 86 phone calls and emails is too many. I wrote to the TIO. Within 5 days a VF guy rang me back. I was polite to him and he released me from my contract with no penalty and credited me a whopping $8. (Yes, $8!)

I am now with Telstra and am loving every minute of it. I feel like washing my mouth out with soap saying that, but I can now SMS, make phonecalls AND surf the web absolutely anywhere, whereas my workmates sit in our office with no VF signal for often 2 hours at a time. I can't help smiling really.

Weak and we should be paid for using vinaphone

This is the poorest level of service and worst value for my money... Ever. I am paying for a smart phone which is rendered completely useless by the lack of reception and paying for heaps of calls and data which I can't even use. Only a couple of months into a nightmare of a 24 month contract......get me outta here! I was hoping that I would never have to go back to Telstra, but vodash&t clearly aren't capable of providing a goddam thing. Why don't they spend less money on sponsoring every televised sporting event and more money on fixing their service issues???

The sales lady constantly called my wife asking her to change provider. My wife relented and asked how Vodaphone can help us, well she stated that they are a lot cheaper than our current provider ( Telstra ) she showed us how much we could save and yes the quote was far far cheaper than what were paying. My wife asked about the coverage as word was that the coverage was poor. The sales rep stated that Vodaphone have installed several new towers and the reception had improved vastly. So we changed to Vodaphone, what a joke, constant drop outs, poor reception and bad service. My wife tried to call her since and to this date is yet to get in touch with her nor has the sales rep returned any calls, where is the so called service?? Both of our business's have suffered due to this and we are both extremely pissed off.

Since renewing my contract with Vodafone and getting a new smart phone earlier this year, the service level has gone done and down and down. I live in Brisbane in a inner city suburb and if I am in my house my calls will drop out over 50% of the time, data and internet is so slow i will often need go do some shopping/mow the lawn etc just to pass the time while waiting for a page to download!

I come down to the NSW South Coast each Christmas to see my family, and this year I have been here over a week and my phone calls are staticy and extremely low quality ALL OF THE TIME. Around half of all calls will drop out before I am finished on the call. The Data and internet access is COMPLETELY NON EXISTANT HERE, i have been trying to get service to work for about 6 days now and all my phone can say to me is tell me that the origin server is bad. The origin server is not bad, its NON EXISTANT, there is no service, period!! I am absolutely disgusted with my new plan and want out, but I will not be bothering to call Vodafone again as I dont have time to wait on hold for hours only to be told by someone in another country that it is basically MY problem not theirs!

Good old vodafone.... the tiger airways of telco industry

I sent greeting messages on Christmas morning. Over half are only receiving their message today. December 28th. 3 day service. Lucky it wasnt urgent.

I have a cap plan. Why is it not possible to receive an accurate account balance? Every month it is a guess how much money is left to use! If I would have a pre-paid SIM, than it would not work when the amount of money is used. Why can Vodafone not make a signal that tells us; the monthly money is used. Or send a SMS for every $10.00 used over the cap plan. In time, not days/ weeks later!

iphone 4 dropps out constantly, have had handset checked, call centres are always 30 to 40 minute waits and hard to understand people on the other end of the phone, contantly transfferred to other departments upon getting through finally, thus another 10-20 minute wait, and now the latest. -Internet. My god, this is rubbish, unusable where we live. We are in SOUTH EAST QLD - Upper Coomera told we were covered - we can't connect 2g or 3g most days and when we can it is abismally slow - sloooower than dial up modem - wireless net i am talking. Being hutchinson - I realise im probably locked in for another 23 mths at $30. Stear clear the softwares crap that runs these devices, supports abismal, and they lie about (network links/upgrades,etc) We have made several attempts now to have this corrected and have failed to date. Yes. I have given up. What would it cost me to take to court! This is white collar crime. They suck. Not happy. Nathan nathanburke77@msn.com

The reception is really bad. I cant even make phone calls in my own house. This is first time in the 10 years of living there that I get such little reception. It is also the last time I will use vodafone ever unless this problem is resolved.

Just completed a 2 yr OVERPRICED contract with vodafone. we have 2 phones and 90% of calls drop out within 10 secs of answering.We live in Brisbane metro area and to have virtually every call drop out is absolute rubbish. Complained at the Vodafone shop in Hyperdome 15 months ago and told upcoming work in the next week or so should solve the problem. No such Luck. Probably no workhas or was ever carried out. We have both changed to another provider as we found their reception far superior. Vodafone keep sending bills but are an absolute rip off and fraud.

How do I sign up for the class action? I want out NOW?