After Holding on for 72 minutes to complain about my bill and coverage! I asked to be put through to the complaints department in India and get cut off mid transfer! Vodaphone expect some pain in your back pocket!

I live in mountain creek qld and as everyone else have no reception inside my house I hav. Goto the end o my driveway it never used to be this bad.
My employer tried to ring me 5 times but couldn't get through , as I put my keys in the ignition of my car to leave or work I had a call come though to tell me I wasn't needed because of the rain .
I get the occasional call come through although it is pointless as it drops out , my friends also receive multiple SMS from me and them to me ( if they are on vodafone)
Writting this on my telstra 3G iPad perfect reception hi speed Internet using a mobile broadband system .... I know where my phone will be switched to

I live in Cairns have been with Vodafone for many years, in the past four months have been so anger with the service (or lack of it)drop outs getting same messages sveral times. Adding more pain is my internet soooo slow when i can get connected problem=somenone else has the same IP address. Have been advised to try several things still problems. Have contacted Vodafone several times ANSWER SORRY WE CANNOT HELP YOU ANY MORE!!! ANGERY

South West VIC. Too bad if I break down on the A1 Highway cause I have NO RECEPTION to call anyone! Too bad if I need to call home from work cause my battery constantly dies from searching for reception all day. OVER IT!

Quite worried as I signed up about 6 months ago and am now faced with moving to the central west of NSW for work. having driven the road I will be travelling for 100 k's each way there are only a few small pockets of reception on the main road between Parkes & Dubbo. You don't even have to travel 500 meters out of Dubbo to loose reception. Currently driving 10 k's along the M5 from Ingleburn to Campbelltown I loose reception twice when calling resulting me having to recall. these guys really know how to make their flagfall quota.

continually have no service and i send pictures and they can sometimes take up to 8 hours for other person to receive... Have rung to complain numerous times and no help at all....

Same as everyone who has provided comments. My phone constantly drops out in central areas of Sydney, voicemail does not deliver messages for 4 or 5 days, and then will deliver messages at once, and 6 times each....slow 3G capability, SMS's not delivered to me or undeliverable to others, Bill inexplicably suddenly charges 100% more on my cap etc etc. Have been a customer for well over 10 years, and will seriously consider changing providers when contract is up. They are a joke

First, I feel sorry for the employees who get the abuse, and I don't work for Vodafone.
Second - I have read a number of these opinions, and I need to ask, why can a company do this badly in CS, and survive?
I'm on prepaid, with LG android touch, and reception in the middle of swanston st melbourne at 3pm today, one bar. A friend who is will telstra, we did the sim card swap, full reception, same spot.
If Vodafone wish to survive, they need to improve, first step, employ more CS staff, to take pressure of your current staff, to get calls answered faster, helps to reduce customer dissatisfaction. This will help to improve you image.
Last tip, stop sponsoring OZ cricket... Sorry bad joke!!
Those who want to leave, fight for your right.

one word for you.... 'congestion'..... WTF?.. Ur internet isn't working between 6 and 9 because there are to many people on the network at that time....

I DONT CARE! - This is when I need to use it too!

Worst network!! Coverage is a joke!!! :(

As if the constant drop outs not enough, now I have no reception in Berwick, VIC.
Can not make out going calls, can not receive incoming either. My iphone 3GS shows 4 bars network availability but can not call out or receive. This problem started just two weeks ago. I tried every option and Vodafone haven't got any solution for me!
Today Vodafone asked me to change my SIM and that didn't help either. At 3PM, I decided to call the technical service. Made several attempts and after 4 hours on hold (on and off) no one was able to transfer me to network issues department. Twice I was told someone would call me, it is now 9PM and I am still waiting!
Telstra is now looking pretty good, I will now take this matter to Ombudsman, leave the contract without paying any penalty...

Vodafone, good luck with the merge...well done, great stuff up...

Was talked into using Vodafone prepaid internet service. From the get go had a poor to very poor signal but still internet worked for the usual email, banking and very slow facebook. The suddenly the pages would not load when you opened the internet. After a week of no internet usage and countless efforts and wasted credit trying to get it to work i rang Vodafone, was on hold for 25 mins until someone answered only to be told "You have a poor signal, all you can do is keep trying" I'm sorry, WHAT!!! TO be told again "You have a poor signal, all you can do is keep trying" I explained that i was logging on everyday and using up my credit to try and get on and was told "Sorry ma'am, keep trying and if you want a credit go to a store and ask for one". How about NO!!! How about your service stinks and I will no longer be using this service. PATHETIC!!!

Have frequent no service and many drop outs during calls. this is odd with most all of the time (99.9%) the phone showing full signal. Had spoken with Vodafone and many calls later for no reason performance was 100% for a month but now back to same poor performance about 35%.

My Main issue is absolutely no coverage in my own home!
I live in Derrimut and most of the time if I do get coverage I have to either sit completely still so i don't lose it, or I have to put the phone on the table, have it on speaker and still not move so i don't interrupt the signal...
I am usually really happy if i have 2 bars of coverage in the house, but most of the time it goes between No Signal, and half a bar...
So sick of never being able to use my phone when i'm home...

Phone will not receive calls or txts most of the time for past 4-5 weeks. Vodaphone 1555 have offered to cancel contract without penalty because of chronic congestion in postcode 2905 and they won't be upgrading network in near future - they have yet to deliver on cancelling contract because of public holidays. It has cost me money because I am trying to run a small business.

I have been with Vodafone for 15 years and this is the worst service ever. I am over speaking to Lara the voice activated chick who doesn't listen and puts you through to the wrong area, then keeps you on hold for over 40 minutes. I have one of the first blackberry storms which is not a phone just a piece of technology that does nothing, can't txt, no reception, no internet and consistantly has no service. No one in store will help as they refuse to sell this phone, great customer service.

i use my phone for my work

i dont even get reception in my house and i live in the main area in townsville..... terrible!!!

continually have no service and i send pictures and they can sometimes take up to 8 hours for other person to receive... Have rung to complain numerous times and no help at all....

I have 2 phones joined to my account name and my pain commenced about 3mths ago!! Both phones were being used in 2 different areas of Adelaide with the same cpmplaint of no reception for hours at a time and text messages being received in bulk hours after they had been sent Vodafone were tellimg me it was the handsets which I could not really believe since they were not the same model phone but who was I to believe!? Hours on the phone on different days of the week for about 3 weeks we reset phone settings and many headaches later still for them not to have the connection I was paying for since both these phones are for my teenage sons they are actually my life line to them both. Finally they admitted it may be time for an upgrade so we did this about 4 weeks ago which was fine until about 2weeks ago and the pain has started again intermitten network again!! Then I saw this on the news last night and today tonight this evening so i thought I would join in and pass on my disappointment of paying for a service which Iam not receiving at the moment. Hope we can get this sorted out since I have also gone from $49 & $29 plans to 2 $69 plans hoping all would be good for the next 24months. Sue Elliott Greenwith S.A.

I live in North Lakes, Queensland and am with vodaphone's accomplish Crazy Johns.
I have absolutely no coverage in the house, i have to walk out into the street to try and obtain something, like one or two bars.
Crazy John acknowledge the problem but do nothing about it.
My contract is up and they are trying to persuade me to re contract.
They have no chance in hell.

I am at the end of my 2year contract with vodafone and am absolutely frustrated. I have phone drop offs, no reception in areas where there used to be reception. My voicemail doesn't work, the other day I checked my voicemail in the afternoon because it doesnt ring me back anymore and I had 9 messages that hadnt registered till then. Have had enough, I am changing to another provider. I have been with Vodafone since they started and am not happy at all.

There is no reception in my house. To get reception, i have to walk outside. To get reception in this rainy weather (which has been around for weeks now) i have to walk a minimum of 100m down the road on a lucky day. Usually, i dont get texts until i drive to work the next day, and i cannot receive phone calls, therefor, i cannot get called into work if worse turns to worst

I have a transport business and live in Hervey Bay, as soon as i leave town the service drops out, and only seems to work when i am in towns and not out of town, have called vodafone and they supposedly put me on better coverage but its still not happening.....i told them i didnt want this service any longer they just told me to change the phone to GSM but still doesnt make any different. My wife also had vodafone but her contract ran out and she has now changed to telstra much better coverage.

No Internet connection either on my iphone or broadband, with numerous calls to vodofone overseas and a total of 5 wasted hours on to people who have no idea of whats going on, have actually come up with the problem is they are upgrading their tower and the problem should be fixed, well thats a joke as ever 3 months the same things happen, no internet connection, voicemail come thru a day after it was left, calls dropping out, etc. There other solution was to go and purchase a wi-fi signal booster (ha what the hell is that) its funny how unfortunately I have been with Vodafone for approx. 12 years (Yes Im a fool) that they now tell me the area where I live hasnt got a strong signal, they couldnt or wouldnt tell me that when I signed a new contract. Well counting down the days till my contact expires then over to Optus or Telstra.

When joining asked because of business reasons what coverage was like. I was told great in launceston but not in north west coast or Scottsdale area. yeah right! I have to walk around my house just to get coverage and I am near their store! Funny that if i go to the NW I get full covergae though :) also game downloads don't download but still get charged for them and even though have $160 free calls/txt I still get charged for calls and text after $120!

we have to go outside our front or back door to get reception because we can't get it in our home and even when we go outside the line drops out. this has been going on for years! I thought it was Telstra's fault but when I used a Telstra work phone I got reception in the middle of our house. So it must be Vodafail's fault.

Let's pray that no body needs to Call 000
Using Vodafone

You have taken everybody's money and gave what in return?
I apologizes Vodafone CEO said sorry three times
This week.

I'm a doctor working in one of Sydney's major hospitals. I look after critically ill patients everyday. People's lives depend on how quickly I can communicate various problems to other staff so that the appropriate tests, procedures and treatments can be instituted.

If I'm delayed, my patients' care is compromised. Vodafone, you're failing a helluva lotta people here.

I paid the majority of my bill the other day and left like 100 on it to pay off in the next few days. I have just recieved a txt from them stating u owe the full (already paid amount) on my bill and that I have to pay it immediately even tho the service guy said I had a fortnight. But cause I have call barring on my phone I can't even call them to correct their stuff up. And my friend tried to call their service today and after holding on the line for 3 hrs they hung up on her as soon as they answered.... And what's worse is they did it TWICE!!!! Go jump vodafone your useless.

have been on hold for 35 mins and counting. Service keeps cutting out. trying to load pages which takes forever.

Vodafone guaranteed me 97% coverage in all major cities and highways.I must only travel on 3% of roads.I need my phone as i am on 24 hours call out and most of the time I have no coverage at home.What a waist of time.
VODASUX!!!

have 1 bar of vodafone service in cairns, a city with 4 vodafone shops. have to walk out on the street every time i wanna make a call or receive msges.

I live in central surfers paradise and have 5% coverage all day every day! This is bullshit! The Internet doesn't even work! I don't even get coverage in shopping centers! What's the point even having a phone!

I live in M....r, i sa... mal..bar, MALA..... BAR, forg.. it i'll use... home phone, but pay $ 80 a month for a useless mobile. HEY ITS GOT GOOD GAMES...

Not only do we have to put up with the poor messaging and phone dropping out all the time but they have also lost the phone we put in with them to be repaired. We gave it to them in feb/march of this year and now they can't tell us where it is! We have made several phone calls to the store and several visits too only to be fobbed off by the unhelpful staff. We have payed off this phone through our contract but they don't seem to care that they have lost our property and still expect us to pay for the handset and calls under our contract. Where's our phone?????!!!!

Don't even bother buying wireless internet plug-in dongle for Newtown, Sydney. After moving house from Sydney CBD we could no longer log on.....ever. 5 calls to Vodafone later I cancelled the account. Vodafone lady very nicely said she wouldn't charge an exit fee for leaving the contract early.... really? I said ...but you are providing ZERO service so I don't consider that a favour.
Hopeless - don't bother

took out a plane and had no coverage or next to none in my area, keep ringing up complaining and got nowhere. I a now paying for an expensive alarm clock ( the only thing that works ), i need to make a massive pay out payment to cancel the phone plan. NOT HAPPY

I am so sick of Lara. She us my biggest problem anytime I ring. Once I get past her I have a new problem that 99% of the operators are unable to speak english. I ask to speak to their supervisor and they can't speak english either. Sometimes it takes me 5 minutes to get past her and often she cuts me off cause she says we seem to be having technical difficulties. What a surprise!

living in a major mining town, you would expect that there would be service everywhere, But living 5 mins away from one of the main shopping centers there is (surprise surprise) no service. So why was it when I lived 45mins out of town I had better service ? ? OH thats right it was before I was tricked into believing vodafone had better service then telstra HA they are all a joke. Others just steep lower them other to get your money

I called at 1.30am in the morning regarding a billing error and still waited 50mins on hold. When speaking to the operator in India he told me that there was 7 staff on at that time looking after all whole Vodafone international network. What a joke. I'm sure it would not cost that much more to hire more staff in India.

i keep gettin disconnected even tho sometimes i av exceptional signal without warnin, i also cant understand y my signal can be nearly full hsd 1 min , 2 drop 2 2bars on 3g or gps , 1 wud think that if u av full hsd that wud b it not 2 loose signal, in this day & age & with technoligy as it is this shud never happen , in my opinion this service is ranked as 3rd world service used in a 3rd world or country or worse absolutely crap, about time this company was made 2 fix its prob & give the customer the full potential of wat its capable off

living in a major mining town, you would expect that there would be service everywhere, But living 5 mins away from one of the main shopping centers there is (surprise surprise) no service. So why was it when I lived 45mins out of town I had better service ? ? OH thats right it was before I was tricked into believing vodafone had better service then telstra HA they are all a joke. Others just steep lower them other to get your money

I have been with vodafone for over 10yrs and had no problem, in the past 3 months I have had very minimal to no coverage. They are not helpful at all. :(

First of all, yes I work for Vodafone.
Secondly, I have had no problems with the network coverage. No drop outs, no "no service" etc. And this is using my phone in more than half of the places mentioned here to have the most issues.

Strange. But also, to the customers who come into the store to complain, thankyou to the understanding ones and screw you to the ones who abuse us.

No longer with Vodafone as of December last year after being a customer for over 5 years, for the following reasons.

Previously i was residing on the Gold Coast, and Vodafone's coverage is only good if you live/visit the main CBD areas such as Southport and Surfers Paradise.

Unfortunately if you don't wish to succumb to the crap that regularly visits those areas for clubbing purposes, you have to put up with Vodafone's crappy coverage across the northern area which is where a lot of the development is happening.

I moved to Melbourne in 2008 and considering i was living 3km from the CBD in South Melbourne, i figured my coverage issues would be resolved - how wrong was i.

Living 3km from the city brought signal troubles where in certain areas of the house i could not even get signal, and more often than not my phone was hovering on 1 to 2 bars of signal strenth; this even with at a minimum 3 different types of mobile phones from varied manufacturers.

In addition to this, i also visited friends in varied locations around Melbourne, even as far as Pakenham.
In Pakenham specifically, i could not get any signal whatsoever - not even a small amount to receive SMS'.

I checked Vodafone's coverage map for all the areas in Melbourne where i visited - including Pakenham; i was surprised to learn that Vodafone falsely advertised their coverage for areas.
Pakenham was meant to get full 3G coverage - i wasn't even able to get 2G coverage.

Vodafone investigated the issues and came up with zero information regarding the coverage; as the coverage map falsely advertised coverage and my ability to use my mobile phone in areas i regularly visited, i was lucky enough to have my contract canceled without charge.

I have moved providers and have not looked back.

well starting from yesterday my vodafone keeps saying limited service and has signel next to a pic of a phone with a line through it so i cant call or txt anyone . please help me

98% coverage??? I don't know where. Must be anywhere and everywhere I don't live, have lived, travelled to etc. I am sick of drop outs. am sick of being on hold forever. I am sick of text messages arriving a couple days later., I am sick of receiving voice messages a couple of days after they try to call. WHATEVER!!!
Vodafone, pick up your game. We as customers don't need this and definitely don't want this shody service.

Patchy reception in Southwest Victoria, no reception at all in some areas. Slow network.

living in a major mining town, you would expect that there would be service everywhere, But living 5 mins away from one of the main shopping centers there is (surprise surprise) no service. So why was it when I lived 45mins out of town I had better service ? ? OH thats right it was before I was tricked into believing vodafone had better service then telstra HA they are all a joke. Others just steep lower them other to get your money

no reception in house, limited outside , don't receive msgs untill days after they have been sent! constant connection errors when trying to make a call! have been customer for years,yet since signing new contract have had nothing but troubles with service.

Awful reception and zero customer service for me, never been able to reach support. Coverage is my main issue as I live in Sydney! Shame on you Vodafone, I will not be renewing my contract.

connection errors on most call spent 2.5 hrs to taklk to company ended up overseas as vodafone had closed spoke to the other side of the world we all no were and they said whats your prob i said no signal they no 3g in your area change your settings the told me what to do done works well in big citys shit in my area i was robed who do you talk to and who will listsen cheers regards rodbeech

1. Poor to no reception in many places, including my home (I live 15mins from the Perth CBD).
2. Calls go straight to voicemail without even ringing. Have had many occasions where family and friends have attempted to call me with my phone fully charged, yet I get no ringing, instead a msg saying I have a voicemail. If people do not leave a message, I do not receive any notification of them having called me.
3. Calls dropping out halfway through conversation
4. Had listed my mobile on my resume when I applied for several jobs. In the couple months, I never heard back from any, even to say I hadn't got the job. Decided I would use my dad's mobile who is with Telstra, got a call back from the first job and resume I sent out. I realize this may be purely coincidental but also could be related to vodafone as I have no way of finding out missed calls unless a voicemail is left.

since 3 changed to vodaphone, my phone drops out everytime someone rings me, I can not hear what they are saying & my husband needs his phone for work, which is very frustrating,messages come through late, I never even knew that 3 had changed & were now going through vodaphone towers instead of Telstra.

im sick to death of trying to make a call and it says connection error.i also get messages without a missed call but the message is sometimes hours later.also i get all my texts at once instead of when i should have gotten them.when your ring their computers are down ,theyre unhelpful and dont give a shit.sadly i have over a year to go on my contract,and wont be extending it.reception in nz is not much better either so hows does a company of the this poor quality become so large.i might start my own and call it crapreceptionandservicefone and make millions.got a bill for twice what it should have been but the "helpful" people at vodacrap couldnt hapl me coz thier puters were down

alot of drop outs and the service isnt that great
could it be that the infrastructure cannot keep up with smart phones????

Shoddy prepaid reception. I also decided to visit a Vodafone store to check out the new HTC Desire HD and what did I find? a fake plastic model of a HTC Desire HD, a lot of use that is. <a href="http://basejewellery.com">mens rings</a>

My tv suffers bad reception too! Picture breaks up, or no signal at times. Perhaps it is common across digital devices...

hello,
i am from sa in the noarlungs area and i have a pre paid service. i have been with vodafone for around 6 years and have really good service untill they decided to buy out the three network and then the problem started. i have been on severals time for around 40 mins each time sometime even longer. wen i first went to vodafone i had no probs service was really good customer service was good and overall vodfone was a good company.

but now i have got an iphone 3g and when people call they get an echoe of them selfs i get call drop out several time a day i have lost work due this problem as i a contrator i need my phone on at all times. i get internet drop outs at night where it wont even log on the net sometimes it will go on the net and it will drop out several time in one night and i sms dont get sent on time my battery life is shit i have to charge it 2-3 times a day and that is on standby most of the time. i have to keep it on the charger while i am making fone calls as it chews through the battery if i dont.

All this f..king shit has only happen since the bought out the 3 network. i used to recommend voadfone to people but now DONT F..KING TOUCH THEM WITH A TEN FOOT BARGE POLE... VODAFONE IS CRAP SERVICE IS CRAP AND THERE CUSTOMER SERVICE WELL THAT IS F..KED AS WELL............

the reception for my service keeps dropping out and when i call voda i am on hold more than an hour and they overcharge me for services i dont use

where do I start. Firstly the many sms messages that people send me and I don't receive till the next day. Continued phone drop outs. The most painful is when I try to ring up and complain I like obviously many other people are put on hold for at least half an hour at which point I hang up and try again. Once Lara stuffing understands what the heck I am ringing up about and gets me through to the correct department I am on hold again for at least half hour at which point I give up or if I do get on I get an operator that can't understand what I am talking about and that tells me there is no problem with the network. The last straw for me is my daughter has just changed her mobile over to telstra. And, what a surprise I can't ring her anymore because I am with vodaphone. She can't receive any calls or txts from, you guessed it! Anyone on vodaphone. But of course when I finally got on to vodaphone about it after an hour, it was teltra's problem. As soon as my contract is up Im moving over to another provider for good.

my partner and i dont have a mobile phone with vodafone, instead we opted for the wirless internet. when we signed our contract, the sales man assured us that even though the reception in cairns was not optimal at the time it would be upgraded to the same speed and reception of other wireless broadbands on offer from telstra and optus within 3 months of us signing the contract. after 6 months and no upgrade we went back into the store, and they assured us that the upgrades were coming, that they had just been delayed, and that they should happen within the next 2 months. it has now been nearly 2 and a half years and our service still has not improved at all. if we are lucky we have about dial up speed. that is if we have a signal, and if the reciever doesnt forget that it is plugged in, (and my personal favorite) or we have reception and a device, but we have no upload or download speed, so the whole thing is useless. we have contacted vodafone by phone, and after being on hold for over an hour, i hung up. we contacted them by email, and recieved nothing, so finally we went back into the store, where the same man that sold us our contract and reassured us when we went back in to check on the progress of the upgrades, pretty much wiped his hands of us and said " too bad".

And if u think all of this is bad, u havent heard the best part. our contract was up at the end of august 2010. just before the end of the contract we contacted vodafone to inform them that we would not be renewing the contract. thinking that it was all said and done, we signed a new contract with telstra. appox 4 months down the track, we are informed by my partners bank that vodafone is still taking its direct debit each month, so we check and sure enough our device is still activated and working. the contract never ended. thinking that it must have been some kinda mix up, we go into the same cairns store (as there is only one in town) and ask them to not only end the contract, but stop the direct debit and refund our money that they have illegaly taken. (this is where it gets good) to which we were told that they dont have a clue which is our contrac as there is over 20 contracts for wireless internet in cairns issued with the same name as my partner, so not only could they not cancel the contract, they could not stop the direct debit and they could not refund the money essentially stolen. after another month of fighting with the company and getting no where, we cancelled our telstra contract as we can only afford one lot of internet a month, and we are stuck with this shit until someone pulls there fingers out and fixes the problem

I live on the Central Coast and in parts of my home i just simply cant get reception. I work as a driver in the Hunter Valley and 90% of the time i cant get reception. That means my clients have to leave messages for me, then when i get a few bars of reception i then have to call them back..... That cost me money! I am stuck in this contract until September 2011. I have been told by Vodafone that they are improving signals now for over 12 months and still nothing has changed. I've given up trying to call and complain because i can never tell "LARA" what exactly i want and i always get put onto the wrong department anyway. I cant wait until September 2011, i will be dropping Vodafone like a hot potato. In the last 12 months many of my friends have told me that they are looking at updating their phones and every time my advise to them has been... No matter what, stay away from Vodafone, they are totally Useless and thankfully, they have all listened. Anyway, thanks for the means for the "steam blow off" You guys are doing a good thing. Kind Regards Joe

My problems with vodafone started a year and a half ago, three months after i got a plan with them. First I asked to get my bills via mail as i did not have a computer at home, but i got them via email anyway, so i changed it again to get bills via mail. I still did not get any bills by email or mail at all. So i called them again to get the missing bills resent to me,by mail and email but still did not receive them. I would call them all the time asking where my bills where, and asked them to send them to me all the time, as i was not going to pay the bill if i could not see the bill, as i was on a $99 cap and they would tell me that my bill was over $150 and i could not work out how i would have gone over my cap that much, as i was very carefull and did not call people very much cause as i had free text messages. I received letters saying that they where going to take me to court for over $1500 of bills that i did not receive regardless all the contact i had with them over not getting my bills, so i would only pay the $99 to cover my cap, as i did not have any proof of what my bill was. I could never get onto the internet through my phone, all it would do was keep loading. I always had problems getting in touch with the right person in vodafone to discuss my problems, I was just getting put from one person to another over and over every time, or put on hold for very long periods of time. I am no longer with vodafone and have gone with optus prepaid, and i have never had a problem with them. My partner also is with vodafone and when he sends me a text i receive it up to 3 times, but he only sent once and has been charged for sending it 3 times, even though his phone indicates it sent once. When i send him a text he will receive a text i sent from weeks ago and he does not receive the one i sent him on that occassion until a few weeks later. So over a period of months he will finally receive the texts i sent him weeks ago. This is still happening every day and has got worse over the last six months. I still have my debt with vodafone and still have not received my bills. I am not going to pay the bill untill i receive it to check and see how it got so high. I wont the debt cleared, as this problem was not my fault.

So, living in Parramatta (only 3o mins from the Sydney CBD) i would have thought that reception and service would go hand in hand and that both would be exceptional, being that i live in the biggest city in Australia, oh how wrong ive been! Since commencing with Vodafone (after Optus screwed me over) i was assured that Vodafone was the company that could provide me with a great plan with generous limit ($139 unlimited cap) and outstanding service and reception. How wrong i have been! I signed a 24month contract (standard for the Telco industry) and have rued the day i contacted Vodafone. Since day 1, April 2010, i have never been able to use voicemail, even though i have been assured that it has been activated on my phone, which was great when i was in a dead end job and looking for another one! No voicemail, meant i had to continually call back numbers i didnt know! On top of this, my actual reception has been nothing short of sub standard. When i have 3G, i still may only have 2 or 3 bars of reception! I have contacted Vodafone on numerous occassions and have been assured that there was a "know issue in Sydney and it will be fixed shortly". So this must be a massive issue if its still persisting! As an avid iPhone user i have a large number of apps, which i use most daily, and yet being that reception is low or non-existent they take forever to load. Again i have contacted Vodafone and was told "theres no issues in your area, it must be you. There is no problem with out network". Well thanks for that India, but im sure that constantly resetting my phone and wanting to launch it off my sixth floor balcony means that there is an issue, but thanks anyway. So, this was after waiting on hold for 45mins! Then i was transferred from the technical team to the sales department. This time the young girl i got was actually able to speak english and actually understood what my problem was. Halelujah i thought, but when i asked if i could upgrade i was told that this was not possible as i was in a contract! So yeh, fun! Again i was told there was nothing wrong with the network or my phone, but if i felt the need i could purchase another handset! Yeh right!!! So, all care and no responsibility! I pay for a service that im really not getting. How is it Vodafone can afford to sponser the cricket (and the Australian teams performance is just as dismal as the Vodafone network) but can't fix the network that their millions of customers are forced to pay for. Service....i dont think they know what that word means!!! So, after many calls to Vodafone and nil result and still the poor service and reception im glad that finally the consumer has a way of being able to vent about what we are being forced to pay for! Im sure if i didnt pay by bill on time, Vodafone would be pretty quick to take action and disconnect my service!

Only today i recieved at text from freind who sent it xmas day. There reception is worse than optus vodafone use to 2nd best if not the best so so so many yars ago... I still get call drop outs and not connect when i have service showing nd calls sumtimes go straight through to message bank without my phone ringing....

been on hold for 1 hours and 32 mind and then they cut me off,
no 3G on My 3 days mobile and HTC confirm is faulty and I can not swap it with anther one
Vodafone I hate you

I have been with vodafone for many years, and have had intermittent problems in NDW and now in Qld.
I received a Blackberry Storm last year through Vodafone - no signal in my house, out the front or in my street and very limited elsewhere. Change to Nokia E71, slightly better. Complained to Vodafone YET AGAIN, and was supplied with an iPhone. I don't get reception in my house. To call or send a message I have to go outside a d try for a signal. Many many drop outs. Receipt of text messages and phone messages days later. Too bad if there was an emergency! I have been to many different Vodafone stores with complaint and still nothing. I have a new iphone4 , but no reception, and no 3G

Places where I have not had reception

These are within the last 8 months and are from memory due to it leaving an imprint on my mind....

- Tathra (NSW)on holidays - whilst it may seem ok we had a fire in the van and needed to call out - awesome....
- Nowra - large portions that included my house in a residential area on the northern side and my work on the southern side
- Canberra (Northside and southside)numerous areas - mainly when trying to talk to my wife who works shift work and walks to her car in a poorly lit area at night and tries to call me so I can make sure she gets to her car safely...
- Wagga Wagga - anywhere outside of the main residential area
- Hume Highway outside of Sydney and Melbourne - what about if a car accident occurs in the majority of this highway - hopefully someone stops to help... and has "another providers" phone
- Western Australia - basically anywhere outside of Perth - which when there is no cars on the road ie. one every hour or so if you are lucky, a dual flat tyre and no phone is not that flash - not that much water around out there....

network covers 98% of Australia hey...... must be anywhere I don't go then

Im a 3 customer and my phone is contiually dropping out while talking to people. Also my picture sms take foreverif they go through at all. when i originally went with 3 they wernt part of vodafone or i wouldnt have gone with them. I left vodafone due to poor service. I use my phone to stay in contact with my family.

Can't get coverage and can't get customer service. I keep getting hung up on.

Dear Vodafone, do you know how frustrating it is to receive a txt message at 3am when it was sent the day before. Not to mention your SMTP server: is tomorrow ever going to come? Extremely dis heartening to find out that emails i had sent never reached their intended destination even though my phone think it has. i do not want to think how much money you have cost me in lost deals thinking i had respond via email on my phone to find out when i had gotten back to the office that i HAD MISSED THE DEAL because i didnt respond in time.

woe woe woe what is Vodafone good for?

Hey guys this is nothing new for Vodafone. I was with Vodafone 12months ago and was experiencing the same coverage problems. After numerous calls to them I was getting nowhere until I contacted the Ombudsman. My contract at the time was only a couple of months old. Vodafone told me I couldn't cancel it without paying the balance of the contract, but after contacting the Ombudsman they soon changed their mind and I was able to get out of Vodafone, never to return. I know what everyone is going through, best of luck on any actions taken.
J.A.
Brisbane

Calls would drop out to my daughter. I would ring with network bar on phone showing full network coverage however call would go to message bank. I complained many times to vodaphone and wasted countless hours waiting to talk to someone. Vodafone finally said it was a handset problem. Six months out from my contract ending they said i could get a new phone and sign up for another 24 months. Of course I would have to pay break costs. You guessed it my new phone has exactly the same problems, call drop outs, painfully slow data. They knew the problems and always denied it. They blatently sucked me in to another fucking 24 months with them. I feel cheated and will NEVER sign with vodafone again. I'm taking this further.

From the day that I had got my phone all my calls have been playing up it says that it's a call back fail everytime I txt it takes atleast 5 mins to send it through I have to turn my phone off then back on to get reception again I can go long distance and my phone will have no reception I can make a call and it gets cut out between it I thought it was my phone but when I tried a different sim card it turned out fine I don't see why I have to pay my bill for services I don't get I feel it's very unfairand something should be done about it I rely on my phone due to family sickness if I don't have recption and my phone keeps cutting out what use am I

having trouble getting mobile internet reception almost anywhere in cairns, qld. In some instances it is difficult to make/receive calls. Phone shows "emergency calls only" on a daily basis in the heart of the city (where anyone would think mobile reception would be at is peak!!)

my phone keeps dropping out, or simply has no signal ay all. sometmies when I try to ring someone the call just dosent go thrpugh, there is no ringing tone..just nothing, its so frustating

phone call drop outs-slow to no data service-sms usally ariving in the middle of the night,if at all to intended contacts.taking up to 18-24 hours after being sent.

Phone drops out, messages not sending or receiving no coverage and extremely slow! Why on earth did I choose this service provider. Talk Bout buyers remorse!!!

I renewed with C Johns and Vodafone are my server, We have 3 new phones 1 is mini N97 and 2 N71's. They are not even 12mths old and they are terrible, they dropout, my son's was and still is out of order. Il I could get out of my stupid contracts I would.

I have a 3 mobile and can not make or receive any calls at home as there is no network

I can only talk on my mobile outside in certain areas luckly I have verandas dropped calls ,messages coming a day late am casual so miss work as I dont receieve the calls in time ,plus I recieved a new phone from vodaphone put it switches its self off at times when I took it in the young girl made me feel like a thief and in this day and age with all the tech and with my drivers licence in her hand I did complain but that took over an hour then when I asked If there was an australian number I could ring was told NO so once this contract is up ......... They are not the only ones thou that give shocking service Telsra are just as bad with their bad attitues

well i am in emu park where u dont get any service at all not even 1 bar we have to drive to yeppoon or rocky to make a phone call now what happened if someone needed me and couldent get me. i am also from mackay and that is a small city and we dont even get recepton in our own house we have to stand out on the road to make a phone call it is ridiculous and thay say they r going to up grade to get better reception but that was 3 years ago and they always over charge me on my bills the wankers

I am on a plan with vodafone, and i have direct debit to pay my bills. Three times their direct debit failed and i was left disconnected on THREE different occasions. NOT GOOD ENOUGH VODAFONE!

Can not rely on my phone for coverage, I need my phone due to health reasons, even at home I can't use it, it frustrates me, as when you are in the middle of a conversation it drop's out, and you have to call back. I bought this phone in good faith, but it sux's.

Very disappointed with the coverage, i live in townsville and often have little or no reception, phone breaking up whilst on calls, message to say i have voicemail when i dont. I run a plumbing business and i cannot afford anymore of this very poor coverage. When driving out off town to cairns have no reception all the the way to cairns, this is not 98% of the country coverage. Vodafone you have lost my business for good.

Today is Tuesday 28/12 .
Well it didn't surprise me that I just today receive
A SMS messages a friend sent to me on Xmas day .
I left Optus Zoo for this I would have been better of playing
With the Monkeys

After buying a Vodafone USB modem on a 2 year contract it would not work or was very very very slow.sat in drawer until contract expired

Constant drop outs with the mobile service, also with Vodafone Prepaid Broadband and they should be ashamed for the slow speed im getting with the broadband system

I was on prepaid and never had a problem, then I switched to a plan with my new phone. Now I can't talk to people in my house, I need to go into the backyard. Plus my internet on my phone doesn't work half the time, I am restarting my phone several times a day. I had a broadband usb stick and it was worse than unwired and dodo! I called them several times, being on hold for an hr each time and after a week of 'investigating' they said there was nothing they could do about it. I returned it and now have blink which is run by optus and it is very fast. Oh and I live in Newtown so right near the city, and still no coverage.

I live 2.1 kms from Brisbane CBD and my reception is next to nothing yet I have full bars on my optus go figure... tried contacting voda's customer service to air my grievances and was screamed at by some indian dude on the other end NOT IMPRESSED!!! Voda was much better before they outsourced their call centre I seriously regret going back to them.

I wrote this afternoon about my gripes with vodafone. On both my internet and mobile phone I am experiencing constant drop outs. Sometimes I just cannot connect at all. I rang the number they gave on "today tonight" to be put through that stupid woman asking you questions and not understanding what you want. Eventually I made her understand to be told to ring back tomorrow as all customer services were closed. Thanks again vodafone. I am paying for their service and am getting frustration for it.

I am a 3 customer which I believe is now owned or in business with Vodafone. I live in Clayfield and when I drive into my garage or even move around in my unit talking on my phone It drops out. 3's answer is it's the IPhone that is causing the problem. They tell me to turn off my phone andthat should fix it. It is also extremely frustrating not being able to speak to someone in Australia. The call centre is in India, they all say the same thing when u call and it's not getting any better. While typing this the network dropped out. Grrrrrrrrr.

I have a tower across the road, Full bars most of the time, random hours with full reception, I can't call out, people can't call me, CONNECTION ERROR, BUT MIRACULOUSLY, I can call 1555 wait on hold for 2 hours and have some lady ask me how the weather is in Australia, then tell me there is no problem with the network it must be a problem with my phone and my other phone and my wifes phone and my sisters phone and my cousins phone and my mates phone, maybe we should all try turning our phones off and cleaning the sim card and turning the phones back on.

No service, lost calls, delayed messages and voicemails the list goes on

Moved from the uk 18 months ago where I had a phone with vodafail.So when I landed here I stupidly thought I would stay loyal.God what a foobar that was!!Lived in Qld for most of the 18 months then moved to WA because of work.Drove all the way across and can count the times on 2 fingers I had reception.I now lived on 90kms outside Perth and the amount of times my calls are dropped or I have no reception at all is to put it mildly totally pathetic and unacceptable from a firm that takes $80 a month off me.Worst of all is that Ive got another year to run on my contract!!!I will go crazy!!

I send text messages and people get a blank text, and i still get charged. Vodafone on the several times I rang them told me they had never heard of this before, funny I have heard it is a common problem from other vodafone users. Regularly drops out, when I tell vodafone they tell me that cannot be true, where you live has coverage !. So fed up with Vodafone, the agent who sold me the phone said they have have no ability to cancel my contract. Have wasted hours and hours trying to sort this, going to the store, on the phone to India.........

I had zero Broadband coverage in a 'full service' and attempted to return the modem the following day after 2 hours talking to India. 3 trips to the local dealer and 4 hours on the phone being shunted around and I was finally sent a return envelope which went the day it arrived. Bills kept coming ...more trips and phone calls. I was then accused of NOT sending it back. I had to prove with a receipt the package had been sent. Vodafone finally cancelled my account but we still get statements saying they owe us money. They lost me and everyone I know very quickly.
Rob (Noosa Parklands - Tewantin)