approx 3 months ago i was trying to get a samsung galaxy and after nearly 8 weeks of searching s.e Qld to find 1, i did eventually find 1 only catch was it was through vodafone. now i was already with 3 and they weren't to bad so i figured that if 3 and vodafone had merged that i would be ok,that was my first mistake..next after being told at the shop that i wasn't going to be stung an early termination fee from 3 i get a bill for $1965 to pay out my 3 acc... mistake 2.. i tore the shit outta 3 and had the bill reduced to just over $300. then day one the reception issue started, i have contacted vodafone numerous times with little satisfaction the best they could offer was 3 months free, ( which is useless when im at home)(my reception problem) and i was told in could take upto 5-6 months to fix. now i understand that we live in australia one of the worst places on the planet for internet speed but it's 2010, not 1989 this country has the highest mobile use per capita of anywhere in the world,.. please tell me (WTF) is goin on. all i want is to be able to pick up my fone and use it, thats wat i pay my money for...if you read this and your with vodafone,im sorry.

i just switch to vodafone a month ago because taught they offer greater value that the previous one I got. but apparently, my husband and friends have difficulty calling me because i got no reception, i thought it was because of the new phone, but reading these articles proves that i'm not alone who suffer the failure of vodafone, hope they can do something about it... especially if there is an emergency important call that you've been waiting!

My wireless broadband keeps dropping out and webpages keep faling over. Also my Blackberry internet connection works only intermittently.

I finally caled the Vodafone help line and was placed in a hold queue for more than and hour and a half. And then the operator couldn't answer the questions and put the phone down on me.

BUT IT IS JUST WHAT CAN BE EXPECTED FROM VODAFONE AND THE OTHER TELCOs. The should all be fined for poor service and driven out of business.

I don't get strong network signal in my house even I live just in Ryde which is within city limits. Likewise, my wife, who is also on Vodafone just received her brother's Christmas message today(2 days after). Also there are numerous occurrence of dropped calls and/ or can't hear each other.

I have just transferred my mobile plan over to Telstra and am waiting for my internet contract to expire so I can do the same there. I could not take phone calls unless I was out the front door of my home with Vodafone and with the internet have to sit in the front lounge room to get reception. I am not in a rural area either! Also had to have my initial USB modem replaced due to a fault and for some reason I am being billed for both faulty modem (which is no longer in my possession) and new replacement modem each month. This means my account keeps being disconnected once a month due to 'unpaid bills' for a product I don't even have!! Very frustrating.

Went down south WA for a holiday (eagle bay to be exact). No reception. Power went out in the house we were staying in, needed to find out how long it would be out for...no reception. My hubby owns his own business and some clients could not get through to make bookings for when we were back from our holiday. Thankfully our visitors from far north QLD who were staying with us at the time were with Telstra (which had great reception down there) and we were able to use their mobiles.....also text messages are delayed in coming through or not being recieved at all, told by vodafone to "try a new sim card"...told credit was expired, but amount was still being read out in available credit, couldnt use it...then recharged and it was added onto the amount that i couldnt use. *sigh*

I have been with Vodafone for approx. 5 years. before that I switched from Telstra to Optus but they were both horrible ... the Vodafone store people were really friendly and said that the service would improve as major work was being done in my area, over the past 5 years reception hasn't improved in my area ... in fact i think it has gotten worse! It used to take me 5-10 min on hold ... the other day after buying a new phone after my iphone was stolen when someone broke into my house (and my car) I reported it stolen. They were quick to lock down my phone but when it came to reactivating my new sim and new phone I was on hold for nearly 2 hours and even then I had to call again due to a call drop out on their end... and again to unblock incoming calls.
till an hour ago I thought it was only me. On top of that I purchased a new phone to replace the "new" iphone.

I never thought I'd say this but I think im going to switch to Telstra ... they seem to be stepping up in the deals ... f**k i got approx. 20 months left till i can switch!

I am in bayswater and have been struggling with phone reception and mobile broadband reception for 18 months. I cannot make calls inside the house and have to walk outside so they don't drop out. Vodafone customer service blame it on the type of roof I have. What a cop out! One weekend my husband and I had absolutely no reception and missed an important call regarding the construction of our house. Vodafone just said there were no outages in my area and offered no explanation. I am out of contract and will be moving this week.

iPhone 4 - drop outs, freezes, you name it - we have two iPhone 4's and have all kinds of problems at home and around Sydney.

I have a mobile internet device. I am supposed to have 5-8GB of Data. Network is like really slow and keeps on dropping out. I am also very busy so one day I called them in lunchtime to help me. The guy at the other end didn't know what he was doing. The software on my computer for Vodafone said I had only 200-500MB!!! NO I have signed up for 8GB. He didn't know how to help me fix this, even though he was supposed to be a technician. Now I keep paying every month for a service I am not getting. Yes I tested the internet on my iPhone and it is faster. This is nuts.

My daughter and I are vodafone mobile phone users and broadband users, we get poor to no service all the time. we get quite a lot of drop off or poor reception. we live 20 km from the city of Perth, still in the metropolitan erea. Any messages that are sent arrive 2-3 days late when making inquirys i get sent to Egypt for an answer. all replys welcome

Foxfire10

I have recently signed up to Vodafone (regretfully). I was informed that they have great coverage by a reprsentative of the provider. My phone is used for a combination of work and personal circumstances. I called Vodafone shortly after signing up as I was having continuing issues with the phone dropping out and needing to make multiple calls to have 1 conversation. I called them on 9.11.10 to voice my concerns and was placed on a customer service line for 1 hour before I decided to hang up and send them an email. I then had to endure a pop up reminding me of their remarkable coverage prior to finally sending the email reminding them that I had concerns that the statements made regarding their 92% coverage in their pop up did not seem correct to me. I received an email apparently identfying the status of this issue as "solved" and providing me with a number to call. I persevered with the issue and called again (hold it - that is 4 call attemts in one sitting - 1 dropping out whilst on the line to them) to the customer service line to again voice my concerns. I have been told to try someone elses phone or change sims to make sure it is not a phone problem as apparently my issue is not a service orientated one. They made no attempts to assist me in addressing this. I informed them I have been with 3 other providers and have never had this issue. Whilst they were informing me it was not likely to be a service issue as it did not happen consistently, I informed them that this happened regularly (as I travel a lot) and there are definite spots where it drops out suggesting it may be a coverage issue. I also informed them that I use my phone for work and require it as a security measure as I am often in my client's home assessing them for medicolegal cases and as such need a reliable phone in the instance that I may encounter aggression and need to call for assistance. I advised of my concerns that I can not rely on my phone for this. It is embarrassing when I am speaking with key stakeholders and clients that my phone drops out. The service I have been provided with is less than satisfactory. I advised them during my last conversation to not even bother sending me the bill and they may wish to check how many calls I make during 1 transaction. I have received my bill and assume that they have not checked my bill. They also told me ther were no service issues with my area - I advised them I bought the phone in the local area and was advised of the exemplary coverage. I advised them that this considered that should the issue be demonstrated to be coverage I would not be happy. I cant beleive I am locked in for 2 years - I am worried about what it will do with my business and what should happen if I need to alert someone of a safety issue for me or a client. The service is a joke. If it were a shop, I wouldn't have gone back after the first time. Their statements of service do not equate to what they can provide. Thank you for this page, goodness knows it was needed

My town is in a black spot. They say they'll fix it, they don't. 'Lara' should die and burn in hell - my best friend is named Lara and she is with vodaphone - she hates it. Die 'Lara', Die Black Spot, Die Vodaphone!

Obviously all of us must live in those parts of Australia where there is no coverage by Vodafu*k. At www.vodafone.com.au/help, they boast Vodaf*ck covers 94.52% of Australia. Wonder if that gutless organisation called the ACCC would investigate this obvious LIE. Of course they wont. I suppose we 5.48% of the population are supposed to grin and bear the fraudulent activities by Vodaf*ck. I may not be a lawyer, but paying for goods under false pretences and threats is blackmail and theft, to name a few of their crimes !!!!!!!

Last time i rang vodafone & tried to get my contract cancelled they offered me 3months of bills for free & as if i'll get the offer.. By the way i spoke to someone named KEDER in INDIA & thats where the call centre for australia is located in India.. Thats why us Australia's spend hours on end on hold trying to speak to an Australian at Vodafone is because They tranfer the call to INDIA !!! I really hope us Australian's win this CLASS ACTION SUIT against VODAFONE & get compinsated plus interest... Regards Russ

The reception in Darwin is poor. It's a capital city for f@@k sake.The data speed is so slow it's unbearable.

Have had NO 3G & very little coverage in a little over 3 weeks... its terrible, i am on a plan & this is not what I signed up for..

Thanks for letting me the oppurtunities to express my frustations regarding phone standard, customer service and other services of VF. I'm on $ 79 caps for one and half years. I started with BlackBerry Bold 9500 and the phone cap was just a crap. The worst so called touch/smart phone I have ever had! After using few weeks, I could understand I'm just wasting my money. Touch screen was unsensitive, internet browsing was sooo sloooow, media player and camera photo quality were just far below the standard. I bought it from Crazy Johns. The customer service of VF couldn't help me at all. After few months, I couldn't tried to change the phone, and customer service guy replied (after more than half an hour waiting time!) me it would cost me ...$ (the total price of a new phone!) Well, after few more months sufferings, I fortunately lost my phone. Lucky, I had my mobile insurance, I got a iphone 3 with the excess fees of 225 bucks! But call dropping, networks, internet browsing didn't improve that much. So I could realize, the problems are not in phones only, but networks and customer service also. Anyway, it's quite unnecessary to pay for mobile insurance. So I had to cancel the insurance. Recently, I paid all the money including excess fees, but the system said after a week, still it owes me money! I called customer service to know what's going on, otherwise they gonna charge me extra money for late fees! Literary, after 47 minutes of waiting period, I could talk to the customer service guy for few minutes. The worst customer service I have ever had. How much time do you have guys to talk to a customer service in Australia? Simply, I can't afford that time! Call drop out, poor networks, slow browsing and few more things are part and parcel of my phone caps. I'm just waiting to finish my cap period so that I can roll over. Thanks guys for your patience to read my pains.

sick of the bad coverage, being charged every month for a device i should be getting for free and then calling them every month and being on hold for hours chewing up my mobile bill. thank god i'm only on a 12 month contract so i can get a proper service provider

Consistent drop outs and no coverage in designated map coverage area. Vodafone just says I should have coverage but I don't. And I have tried to complain but have to wait 1 or two hours and still no answer. I'm trapped in a contract and paying for something promised but NOT delivered. What a CROC!

I use a vodafone dongle to acess the internet. They have had several 'problems' with yahoo and general connectivity, network coverage etc. When I ring them to speak to them I can either be on hold for an hour and a half or being insulted by rude, and obnoxious persons who have little graps of the English language. They have, on several occassions extended my data allowance and expiration date to apease me. This has been fine - but the problems never gert fixed! When I rang up exaberated they refused to authroise a refund as I had already been using their service!
The staff have blatantly lied to me on the phone by saying that they do not give data allowances or any kind of recompense - then when I demand to speak to a supervisor they offer data allowance to try to make me happy!
half the time i question whether i even get through the right people!
I am fed up and would be quite happy if they never existed. They are really uselss, overpriced and offer little or no customer satisfaction.

Am a salesman, have at various times lost contact with clients mid conversation! Has been that bad that one client gave up and bought a very expensive home from someone else. Losing me a large commission, as I live on commission only ...this is very, very inconvenient and am really damn unhappy with Vodaphone. have spoken with Vodaphone both at the shop where I purchased the phone and through the telecentre and the standard remedy is "Just Re-boot it, it will get better". I have purchased a cheap pre paid phone through Telstra and am having no problems in same areas.... this doesn't give me my number that is on my cards but at least I can talk to my clients. When my contract is up will never go with Vodaphone again...ever!!! Footnote, cant use my apps either, and that is a pain!

ongoing call drop outs and very very slow data download

I am a 3 customer, because i switched from vodafail because of network issues, (dropouts, poor reception, poor broardband, shocking service,)3 were good but guess what they have been taken over by vodafail and the network problems are appearing again, roaming or no reception in a suburb where every other service is ok.

They are the pits but hey they spend millions on motor racing

I have been a loyal Vodafone customer for over 10 yrs, despite the crappy service and reception, yet all my loyalty has been rewarded with was a rugby ball and a 3 month magazine subscription. The ONLY reason I haven't switched providers is I don't like being locked into a contract, and prepaid is not for me. (I am on the old plan entitled 'No Plans').
It's become common knowledge that 'if there's a cloud in the sky - I'll have no reception'. Not good enough, especially now I need a mobile for my business. I can see myself switching soon.

Well, I started the contract with Vodafone when I was still living in Sydney, in January of 2009. I had heard from a family member that the (at that time) new Blackberry Storm phone was the best of the best, so I decided to look into getting one. I went to an outlet at the Bankstown Centro shopping facility, and I got one of the Storm phones, and at the same time opened an account with Vodafone. At the time of my receiving the phone, I asked the individual who was working at the outlet if I would be able to receive signals in all States and Territories of Australia, and he said yes. I asked him if he was positive, and he replied with another enthusiastic "Yes". So, I got the phone, and went on my way. I experienced my first dropped call later that afternoon. One of the main reasons for changing mobile services in the first place was because of dropped calls and low signal reception in various places immediately outside of the Sydney area, from the previous mobile service provider.

I had had the phone for less than one month when I had my first serious problem with it. Because it was under a 30-day replacement warranty, I took it to the outlet where I got it, told the people there that the phone wasn't working, and they told me that they didn't have any more of the particular model in the store at that time. I wasn't in a position to do anything more about it at that time, because I was getting ready to go overseas that next day. I left for my overseas destination the next day, and returned about 30 days later. I immediately returned to the outlet where I had gotten the phone, and was told that they had more of that particular model in the store then, but that the 30-day replacement warranty had expired. So, I asked them what my options were. They said that I could give them the phone, and they would send it out to their repair facility. I did this, and about two weeks later they contacted me and said that the phone was ready to be picked up. I immediately went to the outlet, and they told me that the unit had been replaced with a new one. I had high hopes. Well, this second phone almost immediately dropped calls and had very poor signal reception in numerous parts of the Sydney area, as well as other places in Australia where I took it. Also, it was about three months until this second phone developed a problem that rendered it unusable. I took it to the outlet, where it was the same as before: they said leave it here, we'll send it out, and you should have it back in about two weeks. Well, about three weeks later, I got a phone call from the outlet telling me that the phone was back. Again, I immediately went to the outlet to get the phone. I picked it up, and hadn't even gotten out of the shopping center when the phone dropped its first call. I turned around and walked back to the shop, told them about the problem, and they asked me if the battery was fully charged. I told them it was. They told me that because of the large amount of metal within the shopping center, that the signal strength was usually not very good there, and to take the phone outside the mall and try it again. I did, and the signal strength was better outside the mall. Well, shortly after all this, I moved to Tasmania. I came to Devonport on the Spirit of Tasmania ferry, and as soon as I arrived in Devonport I tried to use the phone, and I discovered almost no signal strength. I drove around Devonport trying to find a location where I had a better signal, but could find none. I then drove to Burnie, again with no better signal strength. I now refer back to the first part of this writing, where I had been told by the people who initially sold me this phone that it would work equally well in ANY State or Territory of Australia. Needless to say, it hardly worked at all in Tasmania. The only exception to this is that it appeared to work OK in Launceston, which is one of the larger towns in Tasmania.

I took the phone to China, Malaysia, and New Zealand with me on business trips, and it did operate satisfactorily in all three of these countries, as long as I was in large cities in those countries. It appeared that in rural areas, there was almost no signal strength, and this appeared to be the case in all three of the countries mentioned above.

The last thing I have to comment on is that every time I have tried to make a credit card payment on the phone account, the credit card is not accepted by the Vodafone credit card payment system.

I am absolutely NOT happy at all with either the service, the equipment, or the customer service from Vodafone. All in all, a very large disappointment.

Mike Kirkley
Wynyard, Tasmania

vodafone mobile broadband. Back home in NZ, auckland to be exact, the coverage is awesome, and the speed is a genuine rival to that of broadband at home. But here, not so much. definitly not so much. Yea sure it may be my apartment, but then when I was in my previous apartment the reception was shit. I have to sit in certain places in different rooms to get some form of signal strength, only to have it dissapear within minutes. This makes it impossible for downloads, uploading imaes and skype calls to family back home!

I expected a whole lot better vodafone. I want 3G speed mobile broadband, thatrs why I dont have a phoneline. The internet is faster on my blackberry!!!

I used vodafone to run my own business but after constant drop outs and no coverage i paid $2100 and got out of my contract and went to Telstra.

Voicemails take ages to get through, 3g is just unusable most of the time - in Sydney metro! What a waste of money. I use my wife's Telstra 3g iphone instead and pages load no problem, much as I dislike Telstra I cannot wait to ditch this rubbish Vodafone contract for a service I don't receive. They should be held liable for this, who else could get away with failing to provide the service they so merrily charge for?

I have a problem with delayed SMS's - sometimes up to 24 hours late and worse still some never arrive. How can this happen Vodafone??????

My girlfriend is a flight stewardess and i currently work in WA. I'm in hot water with my girlfriend because she thinks i'm avoiding her and not making an aattempt to contact her all of this due to vodafone's txt messaging delay, call drop outs and no reception signals. I've had to purchase an alternative sim card (NOT VODAFONE) in order to contact her for the past 3 months. In addition to this the crdit on my vodafone services are burning away.

I have had my USB broadband dongle back twice to the shops as they are faulty, plus the dongle that vodafail supplied i have had to reinstall over 3 dozen times. It is beyond a joke for the last few weeks Ive been with them all i have had is problem after problem i could not access my email for over a week because of their crappy internet connection at the moment i am still using their shop spare dongle, i get reception every now and then, after two & half hours of trying to get it to reinstall and work to no avail, i give up. we need to stick it up vodafone as this is not acceptable in this day and age.we all have a right to access the net at any time day or night without coverage restrictions.

My girlfriend is a flight stewardess and i currently work in WA. I'm in hot water with my girlfriend because she thinks i'm avoiding her and not making an aattempt to contact her all of this due to vodafone's txt messaging delay, call drop outs and no reception signals. I've had to purchase an alternative sim card (NOT VODAFONE) in order to contact her for the past 3 months. In addition to this the crdit on my vodafone services are burning away.

I have got both Vodafone mobile and internet kit. Every five minutes the internet gets disconnected. One evening i called them there is one stupid lady with a voice message whose name is "Laura" took more than 30 minutes to get connected to representative so i tried calling them night 1.00 clock even at that time it took 30 minutes to get connected and finally one operators said " we have got lot of customer so you have to wait even it is 1 clock at night. And he said your area is coming under poor coverage and sorry for the inconvenience.
I was clueless what to do next because am having contract with them.
very very poor customer service

I am deaf Vodafone mobile user, I am greatly disappointed with your slow service in answering my request It took time to get your reply about a hour even same happening at the Rouse Hill shop. You failed to forewarned me over expired date of my prepaid as the contract was signed on March 2008, but you kept sending same invoice till last November I asked for refund about six month, but at the shop i was explained that you refused to refund, instead of giving me about 300 free calls, I was not satified with this offer. The service was very poor. You gave several passwords to register and connect my mobile. They failed again. I have lost faith in Vodafone and I think I would switch to other Mobile company. I can't understand why Readers Digest chose Vodafone on the top list of mobiles. my mobile number 0404 124 418.
In addition, their computer is pretty difficult to find for this reason I cannot use phone Vodafone, because I am deaf, I tried National Relay Service but call took a hour. I would be rather afraid if I call; in waiting for long time. Your service is a real frustration.
Alan Kilborn

Two days after signing up with vodaphone my phone (nokia N97) stopped working due to memory problems. Got no help so I HAVE STOPPED PAYING THE BILL. Eventually they contacted me to say that the phone would be replaced within 24 hours. That is a month ago and I am still waiting. Dropouts on calls are beyond a joke. Local outlets cannot and will not help. Contact is impossible. I am totally fed up with them.

I have experienced similar issues with my calls to the Customer Service Centre continually dropping out for no apparent reason and for my phone calls to just not go through at all, but I don't seem to have any choice but to call them as I am being told by Vodafone Customer Service Centre employees that as I have a billing issue I can ONLY call up and cannot deal with the issue face to face. Basically, the story is that I have not received any correct bills from Vodafone since January 2010 as a billing error occured which stated my bills were due in 2026. After many frustrating phone calls of always being PROMISED that I would receive a phone call back in a few hours or a couple of days I have now received harrasing phone calls and letters from a debt collection agency asking for immediate payment of over $2,000. At this point I don't know what to do as I am only 21 and have just completed university and am only just starting a new apprenticeship. I will be in contact with the ombudsman to try and have the issue resolved but all I can realy do is hope for the best. Thanks for ruining my life Vodafone!!!!!!

I barely had any reception and vodafone said they were always investigating to no avail and never any follow up. Phone signal would freeze and reboot would be required, only to get smashed with all messages and voice mail. BAD SERVICE!! All they did was referred me from one dept to another in vodafone INDIA!!!

Same deal as everyone else....a friend that works for Optus showed me how to switch off the 3G on my Nokia so at least I can make and receive SOME calls, but now cannot access the internet. Just logged in to My Voda on the website and can't even view my bill history...how is that anything to do with 'network issues?' Anyone had any luck getting out of their contract minus the exit fee? I would really love to switch networks asap. Not fair to pay full price and get far below average service.

vodafone mobile broadband. Back home in NZ, auckland to be exact, the coverage is awesome, and the speed is a genuine rival to that of broadband at home. But here, not so much. definitly not so much. Yea sure it may be my apartment, but then when I was in my previous apartment the reception was shit. I have to sit in certain places in different rooms to get some form of signal strength, only to have it dissapear within minutes. This makes it impossible for downloads, uploading imaes and skype calls to family back home!

I expected a whole lot better vodafone. I want 3G speed mobile broadband, thatrs why I dont have a phoneline. The internet is faster on my blackberry!!!

Just finished a 2 year contract with only continuous roaming when their coverage map specified my area as a 3G zone. Dropped calls, phone with a terrible battery life due to the continuous network comms etc.

The unreliability of my service forced me to jump to another telco.

My girlfriend is a flight stewardess and i currently work in WA. I'm in hot water with my girlfriend due to vodafone's txt messaging delay, call drop outs and no reception signals. I've had to purchase an alternative sim card (NOT VODAFONE) in order to contact her for the past 3 months. In addition to this the crdit on my vodafone services are burning away.

Constantly being knocked off the network in the middle of a call
Little to no network coverage in randwick where I live
Black spots everywhere

lack of reception, and the fact that i send 1 message to others with voda and the receiver of that message get's anywhere from 2 - 6 copies of the same message AND i am always get CHARGED for the messages when i only sent 1 go figure on that... not to mention that i have been charged for downloads i NEVER received i am so over vodafone that i want to change to another telco BUT ... ARE THEY ANY BETTER. pfft!!!

i work at vodafone so should sit & complain about my service to !
Come on Seriously

Vodafone please explain the following...

Why is it that voice mail messages take OVER 24 hours to arrive?????
Why is my Wireless broadband service is slow and prone to multiple dropouts???
Why do phone calls drop out constantly???
Why is it that there are times that I cannot get internet on my iPhone 4???
Why is it that it can take TWO days to send an MMS with multiple fails???
Why is it that I have so much trouble trying to get my billing/account information on your web site???

It's not as if I live in the sticks, I live 12 kilometres from the centre of Brisbane. You "took" 4 days a year ago to "upgrade" your service leaving me with no phone or internet. It was only after I went to the TIO that you refunded the cost of my contract for the 4 days.

As soon as this contract is finished, so is our "relationship".

I bought the vodafone prepaid in a town called Manjimup. The next day after hooking it up I had no signal. The lady in Woolworths thought it was a great joke, because sometimes vodafone goes out of signal there FOR A WEEK AT A TIME. I have since moved to Bunbury, and my sob story is that I had the biggest fight with my boyfriend after sending him some photos of me as he is away working. I didn't hear anything back that night and thought he just didn't like the photos. I got very upset over it. It turned out that he did not receive the photos until the next time. Vodafone lost them in cyberspace until then. It was really awful, as he is away, and that is our only contact. Photos and messages often don't go thru at all with Vodafone, or go thru days later when they mysteriously appear. :(
Vodafone, you suck

On holiday in Hemmant, QLD - 20 mins from Brisbane CBD. No internet signal on my Vodafone USB internet stick..??!! Really poor show Vodafone..!! It's pointless offering all these "deals" and spending millions on advertising (Ashes series etc.) if the service you provide is so pathetic. This website and all the horror stories must be a real embarrassment for Vittorio Colao (your CEO). Pull your socks up, or get out of Australia..!!

i've been with vodafone for 4 years and it's been a FAIL! from day one, don't know how i stayed with them for soo long! every device they sell is a sham and false advertising plus the people that you talk to when you have something wrong with your device cannot help you anyway beacause they either cannot help you themselves or cannot speak english!!!! like seriously give me a break! then i get a notification for supposedly not paying my bill which i just did the week before, receiving delayed text messages 2 hours later, and trying to call people with the phone replying "call failed" how can any of the vodafone customers justify paying phone bills when the reception is rubbish as wel as the customer service???????

My contract ran out 12 or so months ago & I was contacted by Vodafail to renew,enticed by the iPhone. I was told that a $69 cap should cover my needs & at first it did. Then suddenly after a couple of months with the same usage my bill sky rocketed unexplainably. I enquired & was given a spiel but my query was never really answered. In fact every time I rang I was put on hold for great lengths of time & then told the same spiel. Soon after my coverage was affected for no apparent reason & even though the bill was being addressed, the service was restricted to incoming calls & then cut off completely. Then I was charged $800 for the cancellation of the service. It took Vodafail 2-3weeks to send me an itemised bill justifying their actions after asking on several occasions for this. I was then contacted by a debt collection agency about the matter. After paying the debt collection agency and them confirming the payment, I contacted Vodafail 3 weeks later to ensure that they had in turn received the payment. First I was put on hold for over 45 mins without having spoken to an actual person & transferred to 4 different irrelevant departments. I hung up as I was at work & my charge was about to run out. Two hours later I tried again & was on hold for a further 25 mins. Eventually I spoke to a man of Indian origin who was extremely rude & who hung up on me without even beginning to answer my query. I then went to a Vodafail store to speak to someone face to face & to possibly get my old number back. I was told it would take too long & would be easier if I switched servers to Optus & in MY time I could possibly get the number back after 2 hours online. My payment was never confirmed & I was sent on my way. The coverage & customer service leaves alot to be desired.

I have been with 3 Vodafone Broadband internet for almost one year now which is usually very slow, some days non-existent for hours on end, dropouts especially when it's raining. Been the case since before Vodafone acquisition and things don't seem any better now!!

Up until a few months ago, I had been a Vodafone customer for almost 10 years, with very few problems. I live in a rural town, and although there are some small vodafone drop out zones in my area, in town coverage has always been really good. Anyway a few months ago both mine and my partners phones suddenly lost coverage completely in town and the surrounds. We had been overseas for an extended period before this so gave it a little time in case this had something to do with it, but quickly realised that once we were in the nearest city we had coverage again. Long story short after one month,several unanswered emails and waiting on hold for hours only to be disconnected, all I got from Vodafone was a completely unhelpful email, and was informed that according to their systems coverage in my area was still fine!I moved straight to another telco and have since learned that the exact same coverage drop out was being reported by several other customers in my town at the same time, all of whom have switched to other providers. Vodafone just lost a whole town of customers, and they couldnt even be bothered to investigate. very dissapointing.

I am a health professional and constantly rely on my mobile as I am on call. This has now become a life threatening issue in my instance. I constantly receive texts and voice mail hours, sometimes days later asking "why is your phone phone off or unavailable?" when I have my phone within arms length at all times. My phone drops out or is scrambled EVERY time I make a call and regularly "fails". I went to a Vodafone store where I was told that it might possibly be my handset and I "should buy a new phone to test out the reception theory". NOT LIKELY, VODAFONE.Cannot believe the nerve! Have been a voda customer for years, and will definitely be changing carriers when this contract ends.

I have been overcharged with my bill. Three times the usual amount and haven't had any extra useage despite vodafone telling me I have. Can't get hold of anyone to speak to me about it. Still get no coverage and messages get delivered days later.

Really worried that I am going to be charged for this extra useage and there is nothing I can do about it.

Kind regards
Clare Paterson

Calls dropping out, network and internet issues, not sufficient information to customers about the billing procedures, the mobile phones they supply are of poor quality and the service to the customer when returning a faulty product is not professional.
They do not mind to take moneys from the customer's account for services we do not even know we had.
My husband and I are happy that we are not alone that we had such bad experience with Vodafone and I am glad that somebody is doing something about it. Signed - another dissatisfied customer

Having trouble loading this page due to bad reception!!!!Grrr its been my 5th attempt

Frequently get no bars/no signal in Coburg, 8kms fro Melbourne CBD.

Also had no signal in Carlton, 3kms from the CBD.

Voicemails can take a day to arrive.

3G speeds are appalling, at least compared to telstra.

Maybe rumours that voda/3 dumped all 3 users onto the voda network are true?

i have been with Vodafone for as long as i can remember and it has slowly been getting worse. At the moment i cant even make it through a single phone call without it dropping out it is sooo FRUSTRATING!!! i receive text messages hours after they have been sent to me and sometimes not at all. Good luck trying to get in contact with Vodafone to complain you will be on the phone for hours and nothing will be fixed for you. well my contract is up in January and i will be switching networks. GOOD-BYE VODAFONE!!!!!!

Similar to everyone else by the sounds of it ... lots of calls that don't connect and patchy coverage. Add to that the BS I was told when signing up ... mind you no worse than everyone else. Telco's are all scamming us rotten with their roaming and cross charging. Basically you're fine unless you travel, then you're screwed.

being charged for vodafone to vodafone mobile calls - when i had been told that calls were free. repeated calls dropping out. nobody at vodafone interested when i complained about problems.
Also, gave up on using vodafone wireless modem - useless piece of equipment...download times were so slow, and for one period of 4 days, unable to get online at all - when i phoned and asked for reason - staff not able to give any answer - just said 'wait a few more hours'...result: still was not able to get online. finally purchased a telstra wireless on 5th day without service via vodafone. thank you for providing a space to complain about vodafone's substandard service.

i am a 3 customer - since Vodafone has taken over 3 the service is atrocious, until vodafone came along i had no problems with my service - i was with 3 for number of years and quite happy. But now i get poor signals, no signals, dropouts. As soon as my contract finishes, i am on the look out for a n ew provider.

well my phone is on, but i cant recieve nor make calls while i have FULL RECEPTION !!!!! i cant recieve calls from work, i have to constantly turn my phone on and off only get get a backlog of msgs and voicemails !!!!

i also get charged for msgs from EUROPE which i NEVER signed up for, (promotional PREMIUM msgs) from the DAY I GOT MY PLAN, i called up to have things fixed and compensated but all i got was a load of BS....

Voda sucks b a l l s and i better get compensated or ill be joining those other frustrated customers !!!!! LEGAL ACTION

DEFINATELY GOING TO SWITCH CARRIERS

3G.....what 3G? Data performance is absolutely rubbish, constant switching from 2G to 3G, extremely slow speeds and very high pings make the Vodafone network a useless bunch of towers. As for voice calls, dropouts galore! Vodafone you are Vodafail!

Signed up to vodafone, my fail. Anyway I wanted to keep my phone number, no problems there, so I thought... I didn't recieve a sim, I recieved a bill for a new phone number, kept me on hold for almost 2 hours before I gave up, sent them an email and no reply for over 7 days.

If their debt collection department rings me, I will have finally spoken to someone.

Sticking with my current TPG plan, $49 for $1000 worth of calls and 500mb data, their call centre picks up quickly and are very helpful... too bad they don't have a little more data for my iphone, but I will deal with it.

Not happy with vodafone.

Constant drop outs, went a week without being able to use my phone. Spent over 7 hours on hold with no help and got attitude in the store as if it was my fault. Pics coming through up to 2 days after they are sent and voivemails coming through 4 hours later. And no Vodafone it is not my sim,. I also live in Melbourne CBD with no reception.

Mobile broadband never works! I know we are not supposed to talk or mention Vodafone staff but let's hope when all these lies are exposed eventually, a full list of all the senior management team (from CFO down to say business development managers and sales managers) is to go public to ensure these liars never to be employed again in the telecommunication industry!

Like most horror stories here, they lied repeatedly to old customers and lured unsuspecting new customers in; so, this vicious cycle of customers churning keep them in business. The latest honey pot is the Infinite plan where there will be more unsuspecting new customers being lured in to replace all the old disgruntled customers who are leaving!

I've been with Vodafone since 1998 and I would have to say that they were a real competitor against other Telco's until the last 2-3 years. Since then the service went completely downhill starting with vodafone customer rewards program for long standing members. However I signed a contract with them about a year ago with the release of Blackberry storm smartphones and I'd have to say I have spent hours of time completely wasted following up on major explanations as to why my phone bills were over $200 dollars. When speaking to a service rep my bills were reduced several hundred dollars. So lets imagine this - if one did not follow up on why, which the telco never explained as to why I was immensely overcharged, then I would of been charged. So instead, I waste hours of my time on hold waiting for them to fix a problem they caused. This is just the start. I will be a very keen participant of the class action being organised and I know Piper Alderman is a solid firm with strong roots in the legal system. Whoever started this I applaud you.

I'm an Aussie in the UK and must say that Vodafone are the worst for service and reception in the UK. I signed up for a mobile plan as they said they were the only ones that had reception in my area. how wrong could they be!!! They were the carrier that had the worst, I'm lucky to get one bar. They IMO are the worst telco all over the world!!!!!!!

After a long use and much patience i am soon to be released from a contract of two years for a mobile internet connection.That means i have experianced a full range of restictions and failures that Vodafone has to offer(Instead of services)I did complain however it is a lot of trouble to make a sucessesful complaint and it will take a lot of your time .
Great work on this site well done

Justin

I ended up with a $900 bill when i refused to pay a bill due to Vodafone not holding up their end of the deal, I was promised good network but couldn't get coverage across the road from the shop, I ended up paying it as I own my own business and don't need collection agency hassles...

keep missing calls to my business goes straight to vpoicemail. Poor reception

Where do I begin also........Like the bad reception....the non existing internet.........the message that was repeated and was sent 50 times when only the one was to be sent AND got charged for it!!!..........The voicemails that take three days to get through due to the lack of reception to receive the call in the first place and not to mention the frustration if I or any of the Vodafone customers were to be in an emergency situation and cannot rely on the service to make a call. Not happy with a lot of things......Im glad someone made this site to Possibly rectify the issues. THEY NEED TO BE FIXED WITH NO EXCUSES AND FIXED NOW......OR LET US BREAK OUR CONTRACTS!!!!!!!

My son has an account in credit with vodaphone and they are unable to send him a cheque. He no longer has a vodaphone hand piece. Each month an account comes showing the CR amount along with the BPay details Total due $**.** CR
This has gone on all of 2010

Live one suburb from the City (Melbourne) and do not get reception. Surely one suburb from the CBD isn't asking much for reception to work. Friends and family have to call multiple times for that slight chance that my phone will have reception at the time. I am unaware that friends family have been trying to call or have been unable to return calls and at times this has caused conflict.
How hard is it to provide service 5km from the CBD?

3G wireless broadband plan, i want out... but I can't walk into any store with my sim and just cancel the plan in-store they "only do sales"
instead i have to ring a certain number and provide information from the set-up 2 years ago... which i don't remember.

Lawyers outside of Australia. Take the lead in in your market. Big opportunities based on Vodafone in Australia's failures!!! If you have similar laws you can reap big!

Im sick of all of the drop outs that eat into your monthly prepaid. I went from a plan to a prepaid option because of it in the first place. I'm also sick of the lack of coverage in some areas of metropolitan Sydney. The Vodafone coverage is absolutely ridiculous through out all Australian states. Its a system that belongs in the 90's not 2010/11.

I have one of those awesome smart phones which had the selling point of internet! Too bad it takes too long to connect a phone on another carrier seems to actually get better coverage in the same room

Bill is always more than cap amount, yet I never go over???? Not Receiving text messages and lately NO Coverage!!! Not cool when stuck in a storm and need help!! Oh and Picture messages always come through at midnight. I HATE YOU VODAFONE!!!

I live 25km from the Melbourne CBD on ocation I have recption at my house. Internet well thats a dram as i need to go up statirs in my house to use it its a joke...

Called Vodafone couple of times to complain about "no service" connection and as usual I would have wait for more than one hour or so to get to the technican who can "help". I was told that my iphone with vodafone has the network coverage in the area I complained about "no service" but each time I go to the same place there's just no way to make a call or text. Why do I have to pay $69.00 cap per month and having to make call from a public phone or borrow phone???? Till to date the same problem still exists.

lost business

3 Mobile Broadband customer here - internet usually slow, some days non-existent for hours on end, dropouts. Been the case since before Vodafone acquisition and things don't seem any better now.

It gets me even more angry when I have to speak to an Indian, Eygptian that speak suck plastic english. They find any excuse to terminate the call. Customer Service yeah right.

Little to no coverage at Kellyville Ridge. Trying to complain is harder than trying to lick your own elbow. i.e. IMPOSSIBLE

I am have two mobiles, one with Vodafone and one with Transact which runs off the Vodafone network. Both phones are not getting SMS's on time or not at all. Obviously this is a common problem because I had to ring CBA to turn off my SMS security verication because it just did not work.
I am also expriencing problems ringing overseas mobiles, the receiver can not hear my voice. Use a Telstra mobile or landline and it works straight away.

I was having trouble with my phone because it kept cutting out so I tried calling vodafone and each time I would wait about half an hour. I called 3 times and on the third call an automated voice told me the phone line had closed and that they would be open again the next day. The only reason I have a vodafone phone is to keep in contact with my family who are also on vodafone.

have signed; no reception or poor broadband coverage.... vodafon technitions found my area was nogood...... told I could opt out.... by serveral communication staff....Joined Virgin(Optus) works good & cheaper.... but here it is= I am still getting billed monthly by vodacrap.... nobody wants to know or answer my mail or calls in voda?..... all they do is generate bills demanding payment . any dill can see the service is not being used.....

I have a phone reception tower only 3 doors up from my house, & i still get really poor vodafone broadband internet . I can get good phone coverage and ok mobile internet coverage. How can this be if all coverage is from the same phone tower?...Anyway i heard telstra runs the towers so that could be a reason... They might be blocking vodafones reception.I might switch to testra for that reason......they own everyhing when it comes to telecommunications in australia.Also telstra were only fined a small amount recently for blocking other companys from using their towers and giving bad connections or signals for those companys.Telstra can afford these fines thats why they must be blocking vodafones signal.vodafone is hopless for mobile broadband in semi rural areas .

I am with 3 who have merged with vodaphone. I used to get far better coverage and less dropouts etc, B4 the merger. Now the coverage is shocking and i often have to go ouside and walk around to get coverage at my own home. When i entered the contract 8 months ago I was told the coverage could only improve as they expand their network. It has actually done the oposite for me, I would love to get out of the contact.

Having lost a phone I got a new one through Vodafone and supposedly placed on the new 75 dollar cap.
In November I received my bill for October. I owe over $700.
This is on top of the 900 free section.
When I looked at it I had been charged for phone calls which supposedly where free as they were with 3.
When I questioned it they said I was on the old plan.
I did eventually argue my case and they credited me $640.00.
However on the next bill, no credit and a 140 debt.
This is on top of the fact that my calls keep failing even though there is plenty of reception and messages taking up to two days to come through.

Quite simple, so sick of being right in "supposed service area" and it looses reception. Constantly. I could be in a spot, step a ft to the left and it looses reception. I get delayed VM. I am on pre-paid and thought that's why reception AND coverage was so SH@T BUT, quite clearly it has nothing to do with it!!!! Happy camper- not at all. But sadly they do offer the best pre-paid plans so im stuck with it!!

PULL UP YA SOCKS VODAFAIL!!!!!!!!!!!!!

My issue with vodafone is that i have been trying to recharge my prepaid plan for the past 2 weeks. I have tried doing it online but i was unsuccessful and was advised to contact vodafone to resolve the issue. First time trying to contact them I was put on hold for 4 hours and still didn't speak to any representative.

So the next day I called again and after 40 min i ended up speaking to a representative and was informed that they still couldn't resolve the issues and was told to call back the next day to check if the issue had been resolved.

The following day i contacted vodafone again and this time was told that the systems are down and for me to call back the next day.

Next day i call them and was still informed that the system are back up however they could not figure out why the recharge was not going through.

Now i have been with out credit for a total of 2 weeks. I am sick of this and now with tossing up going with optus or telstra

I am finally out of my vodafone contract. Had the same issue as others. Over 2hrs with different customer non service departments and an extra charge on my bill after the 2 year contract was finished and had been cancelled by me. Never again. What a laugh the CEO talking about needing to investigate improving service. Try employing enough people to answer the phone, provide internet access to cancel contracts and get your people to speak English. Not that difficult

It TXT'x you only in the middle of th night - and that 3 or 4 days late

I switched to Vodafone for Wireless Broadband as Optus was dropping out and disconnecting as soon as it connected... It went extremely well for months without any drop outs, my partner and I went on holidays overseas and let it go without use... When we came back it was (and still is) doing what Optus did and dropping out and lagging but not disconnecting.... And it isn't like we live out in the sticks, we live in the city!!! I've spent way too much time TRYING to get through to them... I'm very much over it now!!! I'm now looking to change to a different company AGAIN!