I was charged AUD 195 last month on a AUD 49 plan.
They feel that on a particular day of 16th Sept I browsed my net and used upto 200 MB over the limit. They are charging 50cents per MB.
What a rip off

The company lacks no morality and I have switched.

Again, mobile data cuts out in Sydney CBD, whats the use of full bars when the network runs like a dog?

One day for no reason I lost all reception on my phone. After 2 months, that's right, 2 months, of contacting Vodafone and being passed around, told complete lies, having to deal with total idiots, I called and told them I would be cancelling my contract with no fees, they tried to get me to pay but I told them where to go. NEVER use this company. I laugh at all the ads they have out now trying to get customers back. I will tell every single living being about how horrible they are to deal with. They blatantly lied to us about what was happening just to try and keep us as customers. SCUM.

Not revieving text.

I lost my pocket wifi. Called at least 15 times for three days and obviously there was a long queue so I left my mobile number for vodafone to call me. They did call me back but every-time i received a phone call, this just died... It looks like they are protecting their KPIs and just keep calling people and hunging-up on them so stats look good... What a shame

Just got switched over to Vodafail from Three. Assured the service would be better (yeah right). So far no improvement. Can't even register on Myvodaphone because their stupid website doesn't even work! Seriously. FAIL guys. As soon as my contract is up in 18 days I am going to Optus.

extremely poor reception coverage especially in south cronulla resulting in loss of data and prepaid credit

Service is worse in the last 4 weeks. 20 "CALL FAILED" and dropped calls in a row, every single phone call drops out!!!!.....on two different handsets and numbers....SMS never arrive or delayed by hours.....full signal 3G yet unable to download data and calls diverted to call catcher despite full signal....all this in metropolitan Sydney....IT IS GETTING WORSE NOT BETTER.....resolution involved customer service going on about my handset (there are 2), my SIM (there are 2) or that my area doesn't seem to have any problems. Reducing my monthly spend as a gesture of goodwill was in fact downgrading my plan with less benefits.....a smokescreen!!........I'M LEAVING

coverage dropped out on gsm and 3g from 1900 wst, nothing listed on vodafail interwebs

I have to pay an extra $84 for over call. In fact, I can not check my balance via 1512. It took me 2 days to check it on the web, whenever I clicked on spend and entitlements button, it went back to welcome page. I'm so angry and so regretful. Wish never been with Vodafail.

Every call is dropped. EVERY ONE! When a call CAN be connected, you have to be totally still and NOT MOVE THE PHONE MROE THAN 0.5 CM! otherwise of course, dropout! Texts randomly fail. data is sometimes acceptable, others it is dead. it is totally pathetic, i have been lied to many times by customer service - the few times i have actually gotten through to complain and query if the handset itself (Galaxy s II) is faulty. Spoke to 3 different stores, all deny ANY issues EVER with VF.. BS! We are being lied to every day. I work for an outsourced provider that services a department of VF's customer service.. All I can say is they look even flimsier internally than they do to the public, reactionary corporate BS - profiteering A$$HOLES. Switching to Virgin.

Multiple dropouts on every train commute make news reading very difficult.

Power to who?

STUPID NET ARGHGHGHGHGH
ITS ALWAYS LAGGING
AND BILLED 2 gb on me even though i didn't use that much -.-
NANDA DESUKA

My mobile broadband account with Vodafone was closed 19th November 2010. I have made more than 80 phone calls to Vodafone to close account, and wasted more than 30 hours on the phone. Now I am getting NRG debt collectors on the phone to chase me. Vodafone are the worst business I have ever dealt with.

At numerous stages both yesterday and today, phone calls have been unsuccessful to connect, dropped out etc. I stood in front of an ATM for 25 minutes trying to get sufficient data coverage to transfer some money. Vodafone you are failing dismally in convincing me to stay with you as a service provider when my contract ends in 4 months. On an iPhone 4, your '850 network' still appears to suck.

Billed for data not used, was sent sms informing me of spending outside my contract, when I rang I was told to ignore the sms as it was a fault, them billed $400.i have never been over my contract amount

My $29 Jumbo Cap ran out on November 3rd, which I recharged over the phone with my debit card. I was then able to use my phone for the next two days.

All of a sudden, on the morning of November 5th, my phone tells me I've run out of credit. I checked my bank-statement online and, of course, the $29 was on there, clear as day, processed to Vodafone. And yet, it the almighty brick tells me that I've used all my credit.

"Impossible!", I declare, "I could never have done such a thing, as I work very hard all day and couldn't possibly have had the all-encompassing troll-like dedication to use $150 worth of credit in two days!"

So I ring up the help lady, and she's automatically aggressive towards me, which I hate, because I'm so very reasonable and so is my enquiry. I tried to explain to her my predicament, and she is telling me that their must have been a billing issue, and that my payment was never processed on their end, futhermore, they don't have a record of my order.

In order for my recharge to be processed (which, she says, will take 30 days), I have to fax them a paper version of my bank statement.

Why then, oh knowledgable Vodafone lady, was I able to make calls/send texts from the 3rd to the 5th, when I had no credit on the morning of the 3rd? HMM?

Furthermore, the lady tells me that to make up for my inconvenience, they're going to double my credit the next time I recharge. Which is no help to me, as I only recharge because it runs out after a month, not because I eat through the credit, which is why I always get the cheapest option in the first place. Grrrrrr.

Why do they offer these technological services if they don't work?

Dropped calls and no service

Cannot access pxtworld thru web for over 2 days I put a fault thru to their Help Dept and got nowhere.

Im sick of theses crappy intertnet and phone coverage everytime i ring them to complain about it i usely get stuck on hold for atleast 30mins they try and say there upgrading the towers and they would be ready late LAST month how is this fair on me ive been a vodafone customer for a long time and had faith in vodafone with everything but not now if they cant provide a descent signal in the year 2011
im pretty sure TELSTRA WILL

Ordered a white Samsung Galaxy II on 18 September 2011. Order was processed but no phone arrived. After a week plus called Vodaphone who advised that there was a delay with the phone. Called customer service (CS)a number of times since and on 20 October (verbally and in writing) was told that the phone was already despatched to AAE but CS had not received a consignment number. Yet another call to CS last week and was told that no phone was actually despatched as there were none available and CS did not know when they would be available. At no stage has Vodaphone sent any updates to advise on delays. All contact had to be initiated by us and seven weeks later we still have no idea when the phone will arrive. This is a disgrace and any organisation that conducts itself this way deserves to fail. We understood that Vodaphone was trying to rebuild its customer base - no wonder it has to if this behaviour is any indication. If you are considering Vodaphone as a provider then be warned - you are signing up for a provider that does not care about its customers and treats them accordingly.

After being able to use my online account for the first six months of my contract, my online account was cancelled. I couldn't log in to my online account for five months. I waited at a vodafone store for 45 minutes, and when I told the employee my problem he said "I can't do anything" and walked away. When I called customer service they told me to register my phone online which I attempted countless times. Everytime I tried to register my phone they sent a password by txt message to my phone, and everytime I entered it online it was rejected as an "invalid password". The issue was resolved only after I made a complaint to the telecommunications Industry Ombudsman. I will never go with Vodafone again and luckily I only have 2 months left on my contract. I can't wait

Unable to login and check usage. Been going on for a couple of weeks with short periods of access.

I have been urgently trying to login to the site for the last 5 hours and can't due to a database
connection error. I'm upset I've just signed up from 3 for 24 months and after incorrect plans, a failed iPhone 4s preorder (it took 2 weeks to arrive, when it did it was the wrong model and resulted in being put through to retention 3 times in a week after about 20-30 calls), I'm starting to wish I'd cancelled 3 for another telco.. I was with 3 for 10 years and NEVER had any issues!

In July 2011 Vodafone advised that they are upgrading existing towers as well as building 2 new towers in Ellenbrook and that the completion was due in August 2011. In August that goal was revised and the new date was October 2011. It's November now and there's still no changes, no improvement [my benchmark is the Ellenbrook Shops, in front of the SC the coverage is as bad as in my house].
Called them to discuss the situation and if they can give me more precise answer when the upgrade will finish. The bloke promised to personally call me back the following day. At least I didn't believe him.

Whenever I go into a vodafone store with an issue with my phone or my coverage, they tell me google a solution.

My phone was stolen and I did not have insurance on it because I was told when I got my phone that if I wanted insurance I would have to go through an insurance company because the regulations had changed.

Been trying to call my sister (whom is on vodafone) for the past 1hr. It doesnt ring, just goes to message bank.
Mind you, my sister is in a house literally 150m from mine, and my optus phone has full reception ...... what can you say!! but 3rd world coverage vodafone! There is no point in investing $1bill in whatever it is your meant to be doing, no one will sign up!

I was on the phone yesterday for over 45min then cut off

My phone is not sending messages anymore. it takes about 7 attempts and then they send. They Keep delaying and not sending. Too bad if it was an emergency. So Sick of vodafone.

I cant believing how the hell i fall for their marketing stunt. i got that stupid 39.99$ broadband deal and guess what i cant even log in to my uni website. how good is that? luckily i m going to cancel this horrible service by two months.

one thing i always think that is, what does their engineers and development team do? ooh, sorry, i doubt they have any of them. Vodafone only have the sales and marketing and perfect lier team.

I am in Rosebery (NSW). I have not been able to access the internet on my phone for two days. I have tried to call 1555 (their Customer Support number) but after the prompts, the call is disconnected. I'm assuming it is because they are being flooded with calls and have either discconnected the number or can not cope with the amount of enquiries. Not happy.

Another thing to share - I called them last week (end of October 2011) and asked them when my contract expired. They claimed that they couldn't tell me! LOL. My guess is they know people are wanting to leave the network, so they are have instructed their staff not to provide that information. I went into a store the next day and was told it expires in March 2011, so I'm counting down until I move to Telstra.

I feel that any Smartphone that using Voda will not be Smart as basically you are unable to use the data package at all. It will keep loading loading and loading

No data coverage in the Sydney CBD again, thanks vodafail. I wonder how much data I'd use each billing cycle if you didn't only load 50% of a site before falling over. The amount of times I have to refresh must mean I cumulatively use more data than I would if your network wasn't pathetic.

I've been charged $30 extra in one of my bills. I've been keeping an eye on my usage through 1512 and online account to ensure not exceeding my plan limits..I talked to customer care and after long debate they acknowledged that they "have glitch in the Billing system" and the usage amounts sent to me was not correct, they acknowledged that..but they were sorry and "Can't" deduct the extra charges.."yes you received incorrect usage information, we had problem with our system.. but we can't deduct these charges"..What a smart business who doesn't care about reputation..really Vodafail for ever...!!!

Very poor network and broadband coverage. Have spoken to Vodafone and the steps I was asked to complete on my Nexus & iPhone did nothing to improve coverage for broadband.

i purchased a $12 vodafone recharge, and now when i text or call it says ive got insifficient funds, what do i do to get it?

We switched to Vodafone and were assured of good coverage in all areas of Perth and surrounds. This simply is not true. Several suburbs have no coverage: for business this is a disaster. As a result of the misinformation I have had to spend an additional $110.00 per month to get additional services elsewhere. So it wasn't a saving at all. I won't talk about the call centres or attempts to fix it. Take it from one who has tried them for two years.. the promises are generally just empty words.

This may be more a fail to do with the courier than vodafone, however, I ordered two iphone 4s's and both were delivered on time, but there was no id asked for. NONE. Not even a driver's license. If theyd gone to the wrong house, i could have been out of pocket severely.

Vodafone has barred my mobile because of an $80 bill I will not pay due to bad service. I have been with the company for over Ten years. I have spoken to their staff in India four times in the last 24 hours, combined on hold over an hour. All they offered was a $10 waver.

i am a 3 mobile broadband customer and an IT tech. i have constant problems with there internet. if and i mean if it connects. i cannot browse the net 50% of the time because i get the server not found message (as if im trying to browse and im not online) or i get the you have run out of credit message. if i get the latter i check the my3 service and it shows that i have plenty of credit. i have tryed to complain but on the telephone they (Indian call center) run me through a "troubleshoot" that just asked me to do the same things as i previously tried. then it gets even better. they tell me to take the modem to the store. the store then tells me to call the call center again. im like wtf!. you would think that being an IT tech i would know weather the problem is my modem or there servers. but its there servers. and they will do nothing to help me fix this problem. HAVE I BEEN CONNED MY VODAPHONE/3 OR WHAT!!!!!!

I send an enquiry through their website about my new service with Vodafone. Its really frustrating to have this kind of automatic response in RED COLOUR. They really have problem on their network that's why I complain. I was expecting they would be apologetic for that and not being rude with their RED writing. Its a disgusting level of customer service.

Vodafone response:
"
In order for us to respond to your enquiry as soon as possible, this is an auto generated email response based on key words you have provided in your email.
We hope this resolves your enquiry to your satisfaction however, if not, then please continue to submit your question and reply to the email that will appear in your inbox.
We will then respond to your enquiry within 48 hours through our email support team. "

Tried to recharge my vodafone and the web page rejected my credit card. This card is used for my vodafone bill pay. Tried again by phone - same problem.
After about 20 mins got on to a helpful chap from Mombai who advised that their credit card payment system had failed!!
Gave me an extension on the recharge date and asked me to try again in 24 hours.

Hopless service ns customer service iphone so slow and constant call drop oit and poor coverage. Tried to cancel contract they wont only offer me little less monthly or want me on new contract totally hopless service..

Recently we moved to a new home close to the Westmead Railway station and shocked to realize that we don't get signal in side our home. I really hate vodafone for their poor service.

I have a question which someone with a legal background may be able to answer.

If Vodafone acknowledge your complaint and offer compensation, are they admitting liability and therefore admitting to a breach of contract.

wow vf works in roma qld had a 20min call no drop outs. those millions they spend worked if only they could now get it to work in the city.

im up in country NSW in korora and out of nowhere my fone just said NO SERVICE and has been like that since 8pm last night til now 10am this morning, have reset network settings, rebooted, everything u can think of. even in sydney cbd the 3g tends to not work every couple days. im contemplating going to telstra, but there customer service is horrible. but stil they have th best coverage, expensivest plans.

No reception at home, catch train to Melbourne Cbd still no reception!!!

Can't rely on vodafone as a phone service!

form 6 oclock yesterday my phone is now displaying the SOS message.
next the signal
i mean wtf

We have had 7 Vodafail services in PWA in out family. Of the 7 services two have had to churn to Telstra due to moving to the country = no Vodafail coverage generally, my wife works in Lesmurdie = no Vodafail coverage, 1 child lives in Roleystone = no Vodafail coverage, one works in Caversham = no Vodafail coverage, one lives in Maylands pennisular = no Vodafail coverage, mine is the only service that works reasonably. Think this is a pretty poor show of a network performance, needless to say both Optus & Telstra both have 5 bars coverage in all these areas

Past few days I have been seeing numerous ads posted by vodafone claiming to investing a billion in improving their services. Yet my service is so crappy, I try downloading an app and it keeps connecting and disconnecting. At times when I visit the city the connection goes haywire, its like im in narnia.

have lost all service and have not been able to ring or receive calls since friday can someone fix the problem thank you

No mobile network data in Sydney CBD again. Looks like the network upgrades are improving the failure rate.

Vodafail the sooner you fall the better Australia will be. You've no consideration for the Australian consumer. You charge for service you can't provide and you don't compensate. The sooner the industry ombudsman needs to step in & remove your licence until you can deliver what you advertise. You say your network has been upgraded but your resolution team says otherwise....bit like your customer service hotline....transfer to many departments hoping we give up....you totally under estimate the Australian consumer

Vodafone is so useless they cannot check their call logs or phone logs. Instead they decide to run in circles hundreds of times. They never call back. They provide more than poor service. Wait times are ridiculous. Customer service team barely speaks english. If I could influence anyone who I havent already influenced to not go with Vodafone, I would influence everyone on the planet. Vodafone = ONE HUGE FAIL AS A COMPANY.

Just wanted a replacement micro SIM card for my new (unlocked) iphone...(I bought my number 8 years ago, never used PIN No, therefore I do not know) I provided the copy of my driver licence TWICE this weekend (once in the "select" Vodafone store at Bondi Junction) and once via email.....guess what..they outright deny that they have received it ???!!! (email shows up nicely in the sent folder with the attachment) it is just horrible !!!!I spent half of my weekend and I am still nowhere..Absolutely hopeless !!! Never again !!!

I am in Chatswood. I use iPhone 3GS. I've just finished my 2 long and painful year contract with Vodafone. Switched to Telstra prepaid. Telstra is unbelievably reliable. 3G download speed at least 3 times faster. Less battery consumption. With Vodafone I had to turn off 3G and use Edge to stay connected online to the end of my contract. I did not feel or see Vodafone network improve as they claim on all sorts of media.

I transferred from 3 to Vodaphone because my contract ended, I don't know why I did because my boyfriend is on Vodaphone and whenever I call him at home, his phone will 100 percent cut out and he can't even access 3G in his area. I live in MELBOURNE, Coburg, roughly 20km from the CBD, and my phone sits on searching in my own f+%*##king house!!!! Its taken over 20 minutes to send 4-5 texts, this is pathetic, I'm calling tomorrow an I'm complaining. I need the ombudsman I can't be f@$ked dealing with their outsourced telecommunications representatives!

Network is currently down (30/10/2011) Was down all day yesterday

After 5 months of faulty handset, no signal, call drop out, not receiving calls and payments not being recongized I finally got vodafone to let me out of my contract . This was after they did a network coverage test on an area I did not live in. Being let out of the contract is only the start of the issue as they insist I return the handset, which is fine but they will only accept it in a post bag they are meant to be sending to me, I have been waiting 8 weeks and have made 2 follow up calls to find out where this bag is and eventually got them to agree to me taking the phone into a store, which I tried to do today only to discover the store had no idea I was coming and won't help me, after I refused to leave the store without the issue being resolved they took my phone and would not provide me with anything in writing the store hopes to receive the post bag by the 11tg of November (making it 9 months that this has dragged out) the store call security on me and had me removed for insisting I get something in writing

Moved from vodafone to optus.
they are just as bad. Its been 1 week since my friend's from Canada and Russia sent me sms' each but still i dont have it.
Might have just stayed with vodafone if that was the case, cheaper for the same non-existent service.

Been a happy 3 customer and then I move to st Kilda - no service, I want out but they said swap to vodafone and you won't have a problem. New sim arrives in mail Friday, my phone disconnected today, no warning. They say at least 48 hours to activate - had to buy a prepay as have no way of contacting anyone. So angry and frustrated.

Recently, I requested a number change with Vodafone. I am currently on a prepaid plan and I know that it costs $19.95 to have a number changed. I am also informed that when requesting this kind of service, a customer can request for their desired number format e.g. 61449599*** (left three asterisks at the end so that the system can generate a good mobile number.) 8/11 customer service reps that I have spoken to in the last few days say that this is not possible and I would have to pay $275 plus $19.95 if I want my new number to be a specific format. The other three customer service reps knew what to do and advised me that the format mentioned above was perfectly acceptable. Vodafone, I cant believe your'e trying to sell me something that nearly costs $300 for a simple number change that should cost $19.95! :(

I took out a mobile broadband a couple of years ago. Having not used it in months I decided to cancel my contract and pay for whatever was remaining. After a horrid phone call where customer service was trying to sell me other products and trying to have me keep the product I no longer wanted, I finally thought I was rid of Vodafone once and for all. 4 months passed before I actually noticed on my bank statements that I was STILL being charged for the service I had cancelled! I called back again to have this problem rectified and this time was told the money would be credited within 3 weeks! So 6 weeks later, I call back as no money has been credited to my account and was told "oh yeah, we didn't seem to have the right bank details so we couldn't send you the money" This is the same account they were taking money from! So had I not called or realised what was happening, I may not have ever seem my money again! I will now wait and see if my account is credited by the end of the week. I am not holding my breath!

My 81 year old dad received an unsolicited sms message on his Telstra mobile purporting to be from "Auvodafone" - no sender's number supplied, on 27.10.11 stating $136.50 owing on account no. 635312466 has been sent to your email address - due for payment of 15 Nov".
Dad doesn't have an account with Vodafone. I emailed them just now (29.10.11,13:14)& immediately received an automatic reply email stating "due to higher than anticipated volume of email enquiries, we are currently experiencing some delays in email response" then advertising how to port to their company! At the bottom of their reply, it says "status: solved"!!
Bizarre that they can claim to have solved a query from a live human being using an automatic response! We're assuming the sms is spam. Can they somehow interfere with credit ratings if dad ignores the message? Thank you for your site - it's a great play-on-words name too!
Pam Topham

I have been switched over from a 3 contract to a Vodafone contract on Wednesday this week and since I have not been able to access Internet via the mobile network. I have send over 10 hours on the phone on Thursday and Friday and there is currently an escalation case raised to their Network Team.



My problem appears not to be singular. I have found forum discussions from back in March 2011 where people have been complaining about same issues I am having. This is the reference link I have found: http://forums.whirlpool.net.au/archive/1662488 .



If there is some class action against this situation I would like to join the effort.



I can be contacted on <<PERSONAL EMAIL REMOVED>>

Thismorning i was using facebook mobile and the phone froze up and turned itself off, when it decided to turn itself back on, not only have I lost all my contacts in my phonebook, It deleted fb mobile, all the games that came with the phone when Ibought it, all my inbox texts I cannot retrieve now it blocked all of my messages, all my photos are gone, and I cannot use the internet on my phone now so what good is the 500 megs of data usgae?....I rang vodafone to ask how to restore the phone the bloke gave me all the details I tried it and stillno joy now. So now I have to take time to drag my 5 year old to a local shopping centre to a vodafone store to fix it.. Well done vodafone Again you have proven how pathetic u are as a provider!!!!

After 40 minutes on hold waiting to talk to an Indian, I got through and was told, "Call back in 24 hours. We are having a system outage". I just want to check that I have roaming enabled as I'm going overseas tomorrow. This can't go on.

Hey everyone don't even bother being on a plan on the new pocket wifi 2... i keep getting disconnected, low reception,high reception then goes down to 2g ARGH then no network...
I should have stayed with my 3 plan 10x much faster =='' (I'm exaggerating but its still faster than vodaphone *clenches fist*)

I still waiting the answer from you regard my nokia 2730c. My IMEI: 353396049010874.

Tried calling 10 times the call centre on Thursday 26th October and received a message re: technical difficulty with credit card system and to call back in 3 hours

Tried calling 6 times in 30 minutes today, Friday 27th October with message saying all the lines are busy and please call back

ARE YOU SERIOUS!?!?!

I live in Williamstown, Victoria very close to Melbourne city and am constantly getting horrific coverage. Especially in my house. So sick of hearing they are doing all these upgrades. I have yet to see an improvement. Its not like I live in the middle of nowhere! Even when I am in the city I often have terrible coverage. I feel very sorry for Australians. This sort of service provision would not be accpetable in the UK where I was before. Complaints and bad press seems to do nothing here to change things. My contract is up in March and unfortunatly, even the other providers aren't fantastic. From one crappy choice to the next slightly better but still not good enough... And you call this the lucky country?

Have not been able to top up my prepay for 1.5 days!! On line option tells me i have exceeded my monthly top up ( funny given I was told the sim app prepay top up said it did not work). Call 1555 get a recorded message , then when I am stupid enough to wait to speak to someone...I am rewarded with a disconnected call.

AM seriously thinking of taking out a 1/4in the Australian, as a group open letter from all of us. Getting prices today!!

Network: Signed up several months ago on a 65+5 for the Desire HD on infinate... wow.. a typical CBD phonecall takes at least 3-4 attempts to even connect. Tried several phones, and it appears as though my only option is to stick purely to GSM if I actually want to make and receive calls.
Billing: Got my first email bill no problems.. payed it via bpay... no problems.. set up an automatic payment via internet banking... 2 months pass, 3, 4... then my phone dies! So i call... guess what!? Voda has been accepting automatoc payment every month into the wrong account (i.e changed my bpay reference number after first bill, has populated via vodafone account with 9 year old '3' data from an old contract i was on), and of course, has been sending all email and other correspondance to another address.. BUT keeping the money, and DISCONNECTING ME for non payment. So, to restore my service and avoid a bad credit note, I had to pay 390 odd dollars (including late payment fees) and chase the bPay payments which have left my account with my bank...Yay! Thank you vodafone! Thank you for the phone call after month 1 to let me know that there was a payment issue on my account (sarcasm)!
I am definately on an infinate plan... infinate rubbish! Time to go to the TIO... FAIL!
On a side note... ive been with 3 for years on another contract I use for work.. I just switched to telstra for the same network reasons as above.. 3 has degraded in network quality severely - particularly with internet speed and coverage... and I got TIRED of seeing 'E' and paying per MB for roaming that didnt even bloody work!

DO NOT SIGN UP WITH VODAFONE!!! VFH AU - Shame on you for sucking in so many unsuspecting customers (especially those who paid out existing contracts to join your pathetic network!)

I have been with 3 for years and very happy with the service. Recently I was invited to change over to Vodaphone and STUPIDLY I agreed. Since then I have had nothing but problems. No access in Queensland when staying with my girlfriend (a first) and now my picture messages are RANDOMLY not SENT or RECEIVED. This is causing major problems with my partner.
I want out of Vodaphone and back to 3 until they sort this out. I live 40kms from Melbourne CBD!!!!!!!! In an electronic age where they are promising such wonderful things on their upgraded network, it shouldn't be that hard!!!!!!!

I ask to go on a higher cap and they tell me it should go through in 2 days. After 2 days I start increasing my downloads to that of the new cap and then get suspended for going over cap. I call up and they havent upgraded my cap. They tell me I have to pay part of the bill or no reconnection. They tell me the will put in a dispute and give me my money back but after they reconnect me they direct debit the rest out of my account. Over $500 all up. Three months later still no money. I keep calling and they keep telling me the money should only be a few more days so I ring the TIO. Nice person calls me and tells me sorry about the others people at the call centre we will give you your money plus "Good Will" bonus (so no more trouble with Ombudsman). Then Vodafone calls me back and says investigation into your problem so money will take longer. Nice person I spoke to no longer works there and new person is not as nice.

Three months and no money still

Hey guys, this is a copy of my complaint email to Vodafone, to which I haven't yet received a reply of course.

My complaint:

On Wednesday the 26th of October I wished to call the Vodafone help line (Lara) for assistance with my recently purchased "Pocket Wifi" device. Since my own mobile phone provider (not Vodafone) does not allow for calls to 13,15,1800 numbers, I inserted the Vodafone sim from the pocket wifi and dialled 1555. This was unsuccessful.

I then proceeded to call Sydney's head office on (02) 9415 7000, since that was the only number available for me to dial. After speaking to the operator for a short time she put me through to a call center; I assume from the heavy delay in our conversation, and by the representative's accent, he was somewhere in India/Pakistan. Initially, the person seemed keen to help me, and I was happy with his effort...though it was quite difficult for us to understand each other's English.

A very, very, VERY long story cut extremely short:

I stayed on the phone for 2 hours. During this time I spoke to 16 (that's SIX-TEEN) different people. SIXTEEN PEOPLE. The line dropped out twice, I was hung-up on after holding for 12 minutes for one operator, and even hung-up on by the thirteenth Vodafone employee, after I raised my voice to her when she asked me to verify (for the THIRTEENTH time remember!) who I was and my date of birth etc.

Finally I spoke to yet another man in an overseas call-centre, who told me all I had to do to have my faulty device replaced was to take it into a Vodafone shop. This seems simple enough, but seeing as I bought it online, I thought it was best to check before simply turning up in a shop I'd never been to before and demanding they replace my product.

So it took 16 employees 2 hours to tell me this.

Then today, the 27th of October, I visited Bondi Junction Westfield shopping-centre. The first Vodafone store I went to told me they were "too small" to help me, and had no replacement products. They advised me to go downstairs to a "3 Mobile" shop where I'd be able to talk to Vodafone workers.

I did this, and after waiting 23 minutes to be attended to, finally thought I was getting somewhere. The young man working in the shop was quite helpful and said he'd replace my faulty pocket wifi. Just when I thought this whole ordeal was over however, he informed me that they didn't have any in stock. "No problem", I said. "Just keep my details and let me know when you get some in."
To which he replied, "We're closing in two weeks, no point."

So now, on my day off from work due to sickness, I'm sitting in Mc Donalds in Kings Cross: in order to use the free Wifi: in order to complain about the fact that I have no internet.

If I don't receive at least an adequate reply, from someone who speaks English as a first language (or at all), I will destroy my product with a claw-hammer, and avoid using any Vodafone-related product 'til my dying day.

Regards and terrible wishes,

Ben.

No coverage at home and general crap coverage everywhere.
The network upgrades have done nothing.
oh well off to Telstra to I go!

Usually I can bare the fact that Vodafone lags two days in handing out information of my "current" credit balance, but in the past few days they have pushed it too far and have increased the period to 5 days. What's even worse is that when I go onto MyVodafone or get the text or ring the Vodafone account balance they still insist that the information is only at maximum 24 hours! I WANT MY REAL ACCOUNT BALANCE ON THE SPOT! How come Telstra can do this and Vodafone can't, it can't be THAT hard!

Switched over from 3 after being told my Internet reception might be better. Not will be better, but could be better, otherwise it would be the same. After the switch I got absolutely no Internet reception in my house even though 3 was blazingly fast. Call reception sounded like talking through a wall most of the time as well, so I switched to Virgin.

Just received a $466 early termination bill even though I was told that I would be put on a month to month contract. The billing service personnel just kept repeating the same thing over and over until I exploded. Then he decided to try and give me another number to call which I refused. I told him that the contract I am on has to match what I was told over the phone or it is illegal, and then I went and filed a complaint at the TIO website. So shall wait and see what happens.

As a by note my wife was on the same plan with 3 and ordered her Vodafone sim card but didn't actually activate it. She still had a few months to go on a 3 24 month contract, but the Vodafone salesperson said she is now on a month to month contract. Funnily enough she hasn't had any problems with the switch over to Virgin.

i am tryin to send a msg but its msg fail check network

I recently moved to Docklands in Melbourne and the coverage there is worse than 2400 baud modem speeds oh so many years ago. It is unworkable!!!!

I'm right into give up territory. I wonder how the class action is going?

I dont know if any of you have a similar story, but with Vodafone (Vodafail) i wont' be surprised if others have the same story. But to cut long story short
For last 4 months Vodafone is sending me warnings that my account is overdue. When i tried to call vodafone several times to clarify the issue and prove that Vodafone is deducting payments from my Credit card and i have proof of that (SMS messages, Credit card account, bank confirmation trasnaction numbers and Vodafone "Payments recieved" emails !!) so what is happening? please someone tell me, when i try to call their billing team, i get answer from their call center in India and the guy on the phone says "Your account is overdue" and I tell him then who is collecting the money? It is going to a vodafone account, and he answers "Your account is overdue"... after all this is Vodafail the company that seems to be run by monkeys. Today i had enough and i lodged a complaint to the Obudsman. I hope that this company will loose its license to provide service in Australia, I am not sure how many more customers are getting ripped off here!!

so angry right now, im using my girlfriends internet to post this.
nearly two years since ive been with these spineless pricks... dozens of phonecalls... oh btw today i cant access my internet... my job as a human being is to warn others of this scam these pricks are selling... rot in hell vodafone

I have been with 3 for 12 years with little trouble....bring on Vodafone...1st day after having to switch, received wrong phones!!! After finally getting a phone that was not what I ordered and then spending 4 hours on hold, I was advised to go into the Vodaphone store where my problems could be soughted out.
After spending another 4 hours in that store, we came to an agreement that I would accept the phone I did not want because they did not have the phone in Australia that they had advertised! I rang on Monday morning to activate the sim card for the phone that did not fit in the phone as my new phone required a micro sim and Vodafone had sent me a large sim card....3 times!!! I am now waiting for the service to activate...4 days later after the message on the activation told me that the service would take between 2 hours and 24 hours!!! Go vodafail. I have tried to call back and let them know how pathetic thier customer service is and also that this is the worst company I have ever had to deal with but the Indians in the call centre can't give me any answers so who can???

Nearly two weeks has passed and they still haven't Ported my number across to their network. I keep on getting told to wait another couple of days. Don't sign up with Voda. I am going back in tomorrow to cancel and move to someone else

I have no signal since yesterday. My phone doesn't work in Nedlands neither in Perth CBD.

For how long the customer support will continue to feed with useless statements. It's been 3 weeks my broadband traffic is not exceeding 3KBps. 28 minutes of connection and 3MB of traffic.

I called the support. The only thing they keep saying is that the coverage is good in your area - it's 3G.
There are times I want to yell at them. It's just they have been trained with the same c**p.

It's like saying that you have a large pipe. What's in it to me if it is large or narrow. IT IS EMPTY!!!!

We are not stupid, Vodafone!!!
Simply install higher capacity antennas or allocate larger quota per tower.

Dear Vodafail, can you please convince this to them?
Thanks.

In the suburb of Enoggera, near Brisbane, we have a maximum of two bars of signal, most of the time nothing or one bar.

Almost a month after they told me they'll send out a satchel for WiFi return and STILL no satchel but they have the hide to charge me for it... This is clearly some kind of accounting thing. Charge the amount and then not collect it.

Once again walk into Voda shop in Hurstville no customers in the store
Walk up to the front counter 2 people are there one playing with an Iphone and the other talking about sending emails,
I was there for about 5 minutes and nothing still playing with the Iphone and the lady was talking about what she did on the weekend,This is the second time I have been in that store and this has happened not only to me but I seen this happen to a few other customers as well, If I was the store manager I would fire both of you,Hopless just like there network walked strait out of the shop Freaking hopless give someone else your job if you dont want it lazy wankers

I called to cancel our contract with Vodafone after finally getting fed up with coverage issues all around Sydney, particularly in the lower blue mountains and after losing my 2nd $10,000 contract for work due to voicemails being delayed over a week...

First Call: July 2011
Spoke to lady in call centre (name withheld) regarding cancellation. Long story short, she will send out some bags for the current iPhone handsets to be retrieved and when they are received at their centre, they will waive the early termination payment and send us a bill for what is left owing.

What happened... Very little, in fact NOTHING!. No bags sent out. Next month... another bill.!!

Second Call: October 19th

Called to remind them about bag and query why it was sent to NRG debt collectors with an amount we have no record of. No real sense made here and my wife hung up after 45mins of going no where.

Third Call: October 26th

Called to as about what was going on and put in a new request for the bags. guy was helpful. He put through the order for the bags and said they will arrive in 5 days or so. GREAT. Asked him what to do about NRG, "Just call them and tell them about our arrangement." No problem.

Called NRG... they are just interested in getting their money and said that we need to call Vodafone regarding any amounts that have been revised.

Called Vodafone back to get the revised amount after the phones get sent back and to get the account back from NRG.
Basic customer service could not help so tx me to other dept.
He said that the account was sent to NRG in August, a month after I asked for the contract to be cancelled. When I asked about the other $1000 added on the NRG bill, he said some was commission and some was a early termination payment??? I said that it was waived and he said OK.

I asked him to pull the account from NRG and to forward me the amount left outstanding. He cant do that until he gets the phones back. So when/if the bags get here, we will see.

Honestly I am so frustrated, with overseas, inexperienced and unhelpful operators I could write a novel!

Instead I am at the point where I cannot be bothered to write anything further about the company, they are that useless.

this is stupid im stuck with no mobile phone