Calls drop out, often can't even get thru to people - need to keep redialing several times until eventually getting thru. Mobile data is SO SLOW often can't even access Facebook or LinkedIn!!!!
Not mention the delay in receiving voicemail and sms'
Not sure why I went on the $65 Infinite - it's only Infinite trouble!!!!!

I had a vodafone 6 month plan and after 5 months I went overseas. I was told that I could cancel at the end of the 6 months. I emailed vodafone to do so and recieved no reply but continued to be billed (I had set up auto pay with my bank)I had my father visit the store and they assured him (after 3 hours in the store!) that it would be resolved. I recieved more bills. I emailed again,
no reply... This went on for the whole 6 months I was away (not using my phone)
upon returning home I went into the store and after an hour or more, the issue still wasn't resolved. I was told I would be refunded the ammount payed out as they at least had a record of the email (so why didn't they answer it??) But the staff couldn't confirm that, as, you guessed it, they couldn't get through and needed to Email HQ. Still waiting for a reply...

Can only get reception in one part of the house where all my friends with optus or telstra get full coverage where ever they are in my house. And my bills are never sent to me on time and when it is over due they say its my fault Kinda hard to pay a bill when you do not receive it!

intermittent service consistantly, not what I'm paying for. Everytime i ring up vodafone its always another problem and they're working on it !! It's been going on for a year now. (they're still working on it I presume!) Why should anyone pay for a service that doesn't exist ! I'm completely pissed off.. Seems like big companies can do more and more cons and can sell crap and get away with it. Lets go .. POWER TO THE PEOPLE !

Drops out all the time... 3G my arse! No coverage and I don't even live in whoop whoop! Sometimes it takes 10 go's or more to get thru to my loved ones! Never will go thru them again!

Another thing is everytime I ring up I get someone from another country and they never understand me and I have to explain things a few times before they even slightly understand mean. So a phone call that should take around 10 to 15 minutes takes a lot longer

I am not receiving text messages quickly and at times I am unable to send messages. The coverage is poor all over the place including the internet. My internet takes forever to load up, pausing half way and then dropping out - not loading the page. I have only been with Vodafone for 4 months now and I am very unimpressed with the company.

I complain and complain and no reply. If the after sale is poor, it is a sign for collapse. That what I told them when I cancelled my contract with Vodafone.

we signed up to a mobile broadband package with vodafail and it worked fine for three months then it started dropping out and loosing signal. i spent more than 6 hours on hold to a call center in india only to be told there was nothing they could do. i then went into the vodafone shop and they told me there was nothing they could do either. i ended up ringing the call center in india back for the 15th time before i got a response when i was told that they would change my plan to 10 dollars a month. every month since i have recieved a bill of $29+ and i have to call the stupid call center and get them to charge me the correct ammount. also every time i call them they tell me that if i dont pay it they will give me a bad credit rating and will not cancel the contract.

Vodacrap ripped me off - what more do I need to say? Promised a service they can't deliver. They cost me lot more than money too, they cost me a job. Dishonesty is the standard business paradigm for Australia but Vodacrap have taken dishonesty to a whole new level. We are lucky Vodacrap don't own a bank.

I have been on a Vodafone plan now for 10 months and it has been the 10 longest months of my life!!! Can't wait for my two years so I can change providers and NEVER USE VODAFONE AGAIN!!!!!!!!!

The responses show that you and your colleagues are failing Aussies in the secure provision of communications!!! WILL YOU ACT ON THIS????

Was with Vodofone on prepaid last year when I purchased a new touch phone. Travelled all over Victoria and could harldly get any service. When I enquired about unlocking my phone so I could change networks I was told they couldn't do it, even though I owned the phone outright. I finally changed over to another network but it took several phone calls, many hours on hold form Customer care and abuse from the owner of a Vodofone shop

Something totally fail about this website I felt I should draw attention on is the amount of complaints about poor battery life. Vodafone doesn't make a single handset. The handsets are pretty much the same wherever you go. If you've got a problem with the battery life, complain to the handset manufacturers not to the telco's you brainless douches.

intermittent service consistantly, not what I'm paying for. Everytime i ring up vodafone its always another problem and they're working on it !! It's been going on for a year now. (they're still working on it I presume!) Why should anyone pay for a service that doesn't exist ! I'm completely pissed off.. Seems like big companies can do more and more cons and can sell crap and get away with it. Lets go .. POWER TO THE PEOPLE !

intermittent service consistantly, not what I'm paying for. Everytime i ring up vodafone its always another problem and they're working on it !! It's been going on for a year now. (they're still working on it I presume!) Why should anyone pay for a service that doesn't exist ! I'm completely pissed off.. Seems like big companies can do more and more cons and can sell crap and get away with it. Lets go .. POWER TO THE PEOPLE !

keeps dropping in and out of service causing my battery life to be drasticly reduced. My partner has the same phone, same plan, same prvider we have our phone side by side and she may have full bars 3G and ill have no service. Some times we have 3G but cant use internet. We also have wireless broadband from vodafone and many times a week it doesnt work, even though it says it has good service. repeated calls to india have yeilded nothing

Have been with VF for a LONG time, however, signed up a two year contract in Feb 2010 (because I found their service to be excellent, Customer Service was crap, but never needed it in years). In July 2010, while wife was sick and tired of 3, I convinced her to switch over to Vodafone as well, BIG MISTAKE. It appears she brought all her problems with her;

1- Call Drop Outs.
2- Extremely Slow Internet.
3- No Coverage needing REBOOT (Blackberries are a pain in the arse to REBOOT)
4- SOS Only needing REBOOT.
5- 3G Constantly Dropping even at FULL 3G coverage a second ago.
6- 'SIM Unregistered' Message needing REBOOT.

Called VF, you know how frustrating it is trying to talk to bloody Lara while at work? Twenty five minutes first hold, problem not solved.

Second call, told to leave number and will get a call in just over thirty minutes, no call back for 52 minutes.

Called again, on hold for over 25 minutes when another call is on hold, switched over, 26 minutes later, been put back on hold, still not sorted.

I have avoided having wife's iPhone break my head numerous times (mostly because she loves her phone), but this is ridiculous.

My uncle passed overseas three days ago and while on the mobile talking to his daughter to share the sorrows, the phone drops out after a five minute conversation. to top that off, my sister calls me from USA because she is very depressed, but I can't call her back because the 'Sim Unregistered' message...

I will call them every time there is a problem and demand out if it keeps happening regularly hence forth.

I have no reception in my house which is 15 mins from the Sydney CBD. My boyfriend who is with three gets full reception and yet I thought vodafone and three had merged, so why don't they share the same service?? One day into my new contract I tried to change phones because the battery didn't last 24 hours, and I need it for on call duties. Vodafone told me I would have to return the phone 3 times in 28 days before they would let me change to a different phone...what a joke!

I live in Mackay QLD and have extremely poor reception in and around my home. In summary my vodafone contract phone can not be used in or around our residence where i spend most of my time, hence, I am stuck paying a 24mth contract for nothing. When explaining my plight to Vodafone they said it is unfortunate but they would not break my contract free of charge or assist in anyway!

I will not use vodafone again, EVER. (Well when they let me out my jail sentence lock in)

J. Norris
Mackay
QLD

No coverage around Lowood. Internet speed slow around Brisbane and intermittent. Sometimes the coverage around Brisbane especially Corinda drops out at the most inconvenient times.

bruce highway between bundaberg and brisbane calls drop out in approximately 15 spots

In my home i can only get 1 bar of "3G" coverage, yet i can travell 500 meters down the road in the opposite direction to the tower and get full reception. This makes me think i should switch carriers but the others dont give me the data cap like vodafail does

Have contacted vodafone on several occasions due to bad reception. I used to get nearly 5 bars, yet the past few weeks my phone keeps searching for a network , or goes on roming.
This delays my messagaes , people have been trying to call me , yet my phone doesnt ring.
I lodged a compaint with vodafone about 3 weeks ago, they advised me that someone would contact me with 7 days to give me an outcome as to why this is happening... im still waiting for that call.
Their service is crap , and i cant wait for the day i can take me services elsewhere!!!!!

STOP COMPLAINING

Tired of delayed txt messages, no service, internet dropouts, and call drop outs. Vodaphone customer service full of reassurance but offer no solutions.

On constant hold! For the last few days wanna talk to person regarding my datacard!
45min plus! Callback service never call back!
...Had enough

Vodafone mobile to mobile call from Perth to York gives a engaged signal, however a call 5 seconds later from land-line to mobile works. Both mobile phones are Vodafone.

no service everytime i pulled it out of my pocket?
internet is pretty slow..
would it suppose to be much better now its merge with 3 network? or thats what makes it slow?
i switched from optus to voda..BAD MISTAKE!!!!

i have been with vodafone for about 4 years. At first it was ok, but everytime I made a call, after 5 minites it would just drop off. This would happen with every phone call and all through thr duration of the call.....very very frustrating. Then they go change the cap values on how you use them. Gee dont ask the customer what suits their needs .Reception is up to shit. The customer service section is bloody hopeless. Thats why I have now switched to telstra, now drop out of calls and better coverage.....try and compete with that vodafone.....bet you cant

intermittent service consistantly, not what I'm paying for. Everytime i ring up vodafone its always another problem and they're working on it !! It's been going on for a year now. (they're still working on it I presume!) Why should anyone pay for a service that doesn't exist ! I'm completely pissed off.. Seems like big companies can do more and more cons and can sell crap and get away with it. Lets go .. POWER TO THE PEOPLE !

- Ordered mobile broadband @ online store
- Received order confirmation by email.
-Did not receive product
-rang to enquire about order ("customer care") - this took 2 attempts:
1. After 30m waiting - was hung up on.
2. Quoted my order number - told they couldn't find my order - told to ring back when I had the right order number! (which I had)
- After another 30m wait was told that I had previously quoted the right order number - but there had been a system error and my order was allocated to a different person instead - told to go and sort it out at a Vodafone store...
4. Made my way to vodafone store- to the front of the line - then told to wait because salesperson saw someone they could make a sale with instead of dealing with my problem.(even though I was there first)
5. Finally got some assistance was told again my order had not gone through. Salesperson rang someone on the phone- man on phone said they could give me three months for free if I placed another order with him, or I could place an order in store with salesperson and not get three months for free.. um?!
6. Waited around again for 5 mins while salesperson and man on phone chatted about the weather/ work party before hanging up.
7. Man on phone organised to call me back so I could place the order at 5.30pm that day- NEVER HEARD FROM HIM AGAIN!
The most pathetic customer service display I have ever seen and I endured it all for zero outcome. FAIL!

Vodafone Drops out going from Manly to Palm Beach! all over NSW and Tasmania I am sick of it and will change to Telstra

Dropped calls, no reception in different parts of my house, no range 5kms from a major Queensland town of 140,000 people, no coverage from Toowoomba to Goondiwindi so 350kms and 3hrs of no reception along one of Australia's busiest highways, virtually NO 'Live!' coverage so none of the free Facebook and YouTube services they advertise are no cost, terrible voice quality calls, 4hrs on hold for customer assistance in one instance, 1hr waits on five occasions - all times I gave up, painfully slow data transfers, duplicated messages for two weeks including three days when they were triplicated and quadrupled as well as not receiving or sending TXTs for two weeks with no apology or compensation...you would expect this from a carrier in a 3rd world nation, and STILL they market and advertise for more clients!!!

Poor reception, drop outs, poor service, very disappointed with their lack of service. Now stuck in a contract with them. I wouldn't recommend them.

We have found after being with Crazy John's for a short time (they use Vodafone, 3 and Crazy John's together) that my husband and I have entire days without coverage. No support offered from Vodafone/Crazy John's. My phone will often let me know I have a voicemail when the thing never even rang for me to answer it. Text messages can take forever (not always) but too often... and often I can't even phone my husband as we're on the same network/plan. Previously we were with Virgin and had no issues. It's not like we live in the bush or anything...!!

I am 8 1/2 months into a 24months contact with vodafone to a iPhone.
I love my phone and as I am on one of the most expensive plans to buy it out would cost me a small fortune I am sure...
My reception drops out all the time and it isnt always when i am in unusally places.(e.g when i went for a weekend away in windsor i had to reception the whole time.... which is some what understandable.)
But when i am simply lying on my bed or have my phone at my desk, places where i can get 100% coverage on the "good days".
at first i was exteremly unhappy with the iPhone thinking it was something to do with the smart phone with limited coverage...

with extremely poor data rates, I decided to ring Vodafone and get a payout figure on my contract. After the 56 minute wait to speak to the first consultant, I was then made to wait another 55 minutes to speak to a technical support officer, which then made me wait another 1 hr and 2 minutes to esculate me. After getting through to a consultant, the call dropped out. I then phoned back (waited another 55 minutes) and the consultant could only then offer me $40 credit on my service... and that still didn't fix my poor data service... They promise me that a team leader will call me back, lets see what happens...

Up in Cairns, I have to go outside and stand in the middle of the road to get signal, and even then (when my phone says I have one or 2 bars) the damn thing cuts out continually and breaks up. Either that or I just can't call anyone at all as it just wont connect. Sooo frustrating! And to think I pay $80 a month for this.

My problem started a few weeks ago. My broadband coverage keeps playing up and not staying connected. To start with it was very now and then but lately its happening twice to six times daily. Sometimes I need to restart my laptop for it to work again. My net speed and everything else is great. I use to get good co...verage but now its always on poor coverage. What on earth is going on? I am thinking about ending the services once the contract ends.

I am having no luck contacting Vodafone to get out of my contract. After experiencing the typical dropped calls, failed SMS and picture messages being sent or register, little or no mobile (3G) broadband etc I want another provider. Problem is I have 22 months left on my contract. Had I known what I was going to get from Vodafone ie nothing, I would never have signed up with them with these new phones. I am now looking at all ways to get out of this contract without it costing me the world. I just need to be sure that I choose a provider that will not just be the same.

No or slow broadband and mobile coverage. SOOOOOO Slowwwwww Yawn and iam only 500ks from Brisbane not 500000000000! for ###K sake

I left Vodafone the moment my contract expired with them. After the horrible coverage and reception I suffered for to years, they failed to send me my last bill, I called and requested it to be sent. It never was. i received an email saying I had to pay the amount plus an overdue fee, the regular bill was unusually high. I emailed back requesting a breakdown of the bill, after three of these requests Vodafone sent me someone elses bill, with their phone number, all the call and messages they had sent over the past month and their address. I called to complain but wasn't able to talk to a person.

I went into a store to complain, and they gave me yet another phone number. This all went on over about three months. Me requesting my bill, they were calling and telling me to pay my bill. In the end I paid, I was sick of the phone calls, but I still regret that they wore me down.

I sent the other person's bill that they sent to me to the address on the bill, with a letter telling him that I was given all his personal details, and to be careful.

I think waiting on hold for over 40 minutes, then to have your call answered by a clearly Indian person with an overworked Aussie accent is appealing and disgusting, then to be advised that they could not fix the problem I was having right away, and that I'll have to call back in an hour or so to have the issue even considered for correction is a customer service crisis.
Finally, after another phone call and this time over 50 minutes on hold, I was told that somebody would call me back in an hour or so to help me further.. so I waited for the return phone call, and about 4 hours later and nearly 10pm Sydney time, I received a phone call.... and surprise, surprise, the best solution to my problem was to go into a Vodafone store and the staff there can help me!
This is outrageous, shocking and most of all disgusting!
I'm contracted to stay with Vodafone for 8 more months, and would NEVER CONSIDER USING THIS CARRIER EVER AGAIN!!!!!

I had vodafone internet - trade the stock market and forex - get connected with very good connection - drops out within 10 minutes - this happened ALL the time. Have just changed to Telstra - no problems

In 2009 my husband signed up with Vodafone through Crazy Johns shop, promising us excellent reception, told them I did party plan and traveled around, showed us the map of all their towers but Hubby dropped me off on Military Rd Semaphore, while he went to main Street close by, I rang and rang him, no answer, this was within half a klm. Same thing again got stranded and had to go looking for him in a country town, this caused me a lot of anxiety and had to get a lift from someone to go and find him, Crazy Johns would not believe us that the phone was faulty, I insisted they look at it, after two trips to shop, they took it and gave us a replacement for the interim that did not work either, then we got the old one back and it HAD been faulty, still got no coverage, and I rang up and told them that I had come to the end of my patience and they got hubby out of the contract, that day was a great one for us!! Back to Telstra for him, and all is good.

OMG i have been having troubles with vodafhone since i signed up with them. Every call i make i have drop outs. i have gone to my vodaphone store and have complained and they say there is a problem with my phone. My phone has been "repaired" 3 times and i have only had it since July. As they blame the phone they won't even replace it. thanks to you i now know it's a VODAFONE problem not my brand new phone.

i had problem with the mobile data so many times i had enough plus always the same 45 minute wait time to talk someone ,,,very bad

I live on the sunshine coast and most areas have bad reception or none at all.
My billing is all over the place and when i call they never get back to me.

Crap coverage, massive data usage surges, zero customer support. I have had enough, never again!!!!

i am an x customer who was told for 2 years straight that 3g would be available in Gladstone in less then 2 months. how stupid of me to sign a contract when they told me this. it seems u do only get what u pay for. thanks telstra for at least giving what is paid for even though u are expensive

I used to be a vodafone customer well until I was ripped off. I kept being sent other peoples voice mail messages. I was getting sms's saying voicemail messages had been left yet no actual calls.
I had people wishing me well on my trip, even though I wasn't going anywhere. People who couldn't wait to meet me. They are still waiting if the message was for me.
I had spent at-least 50$ on retrieving incorrect voice mail messages. I was expecting them to fix the problem then maybe give me a credit for the wasted money but I gave up and left them.

People phone me, unable to get through because the 'line is busy' even though I am not using the phone. On several calls the signal has just dropped out resulting in the call being terminated. This is in residential, urban metro area of Perth!! Takes a really long time for voice messages to come through and be recognised. Vodafone have locked me in to a 24 month contract with a blackberry. First plan I have bought, been with vodafone for ages, trusted them. There performance in the last 12 months has been nothing short of a disgrace. Expecting me to pay for a service?? What service?? A lot of the time my phone gets such a weak signal I cant make calls. The internet on my phone too is super slow. Nothing more infuriating when you are on the phone and it disconnects. The whole point of me having a phone is so I can get in contact with people when not at home and people can reach me when i am not at home. I might aswell leave my mobile at home seeing as the whole purpose of me having a phone at times is pretty much defeated. Oh and I forgot to mention. The lag in texting is horrible sometimes. Sure if I was living in the country, had an inferior phone and wasnt paying a big monthly premium for it i would have no issue. But I have a blackberry, pay heaps for the service and live in metro perth where Vodafone claim to have on par coverage. This a complete disgrace. I'm counting down the months vodafone.... And after that I am out. I am investigating terminating early, just doing the sums of what it would cost.

Have 2 voda plans, we had to connect another phone (telstra) so when we are at home people can contact us and we can make calls.

The worst reception for the cellular services we're facing from this vodafone

I live 10 mins from CBD and my mobile cuts out almost 8 out of 10 times! I am sick of dodgy coverage - inconsistent sooooo damn annoying.

I have a 2 year Internet contract I can't go on Facebook can't use Internet banking cannot even attach anything to an e mail!!!! I have complained they made me take my laptop into vodaphone shop then they wanted me to take it to different friends houses around my area I just want to use my Internet I have an optus IPhone and can only use that or else I crack up using my laptop I pay 40 dollars a month rip off!!!!

my text messages are coming late and i have virtually no coverage and my phone gets disconected whilst on the phone...

At my parent in laws in the "country" and have not had coverage for over a week. It basically cut out as soon as we left the bruce highway at Gin Gin. Telstra still works here...should i make the switch Vodafone?? Pathetic :(

I have been with Vodafone since about 2004 and this past year have received the absolute worst customer service. Not to mention the next to no reception when at home. I can barely use my mobile broadband and have never had better reception then "poor" and that's a good day. Most days I'm so frustrated I give up and wait till I get to work and do whatever I can in my breaks. Meanwhile I'm paying $80 per month for my phone and $39 per month for my internet. It's rubbish.

Since moving to Syd from Melb and over the last 6mths the service and coverage has gone downhill considerably. I'm often having to turn off 3G just to make a phone call and on one occasion with full bars, I couldn't make a call or receive any calls. I have tried to contact Vodafone 10 times (low number because of giving up trying), getting through only 4 times, of which 3 I was hung up on straight after saying my name. Generally the wait was up to 30mins, didn't stay any longer on the phone to find out how long. I have had brilliant service in the past, but in the last 6mths it is the worst I have ever had. I'm glad to have changed providers and I not planning to ever go back!

Constant drop outs, no service, huge internet bills, onhold to India for long amounts of time...roaming charges...this has been going on for months and I am fed up...

Wait thirty seconds after you have dialed then it starts to ring the number you have dialed, the coverage and reception is poor and the best signal i can get is one or two bars max.

I have had a contract with Vodafone for approx two years now. Although I've never had a problem with Customer Service per say; the Network is pathetic ! I live in Darwin in the Northern Suburbs District & work in the City district. Although Darwin may seem to be classed as a "remote" area, it's still no excuse for the such horrible Network Service I get. Both in the City & the Suburbs I get 1-3 bars of reception usually, & when receiving text messages they are some what delayed anywhere between 5minutes & an hour ! (according to the time stamp that also comes through), this is especially when I receive messages from other Vodafone Users. Attempts to make phone calls can sometimes not even be worth the try; as %50 if the calls I make Im usually met with the now all too familiar "beep, beep, beep", or be half way through the conversation (again more frequently with other Voda Users) and the call drops out with a message on my screen saying "Call Failed". I work in Car Rental and use my Mobile phone to organise many aspects of my day; getting through this efficiently and smoothly is impossible with the Vodafone Network & if the problem pursits will definately NOT be renewing my contract by the end of it. It's simply not worth the distress & especially the inconvinieces it causes for me in my Job ! So, do you think Vodafone will seriously get off their ass and do anything about it ? After numerous phone enquires, they're not even worth my time to go in and directly deal with them; I think NOT !
From one User who definately will not associate with Vodafone again unless they start to value their Clients & provide a more efficient service !

For at least the last two weeks I have had 1 bar of service "if any service at all" I could be basically be standing next to the mobile phone tower and I still dont get any more than one bar.

This is unacceptable. I have been thinking of leaving Vodafone as they really dont seem to be up to scratch. I have not bothered to call them as I get fed up having to speak with a automated person. So annoying......

I believe that Vodafone customers should be compensated in some one as we are still being expected to pay and not getting 100% back from Vodafone......

Thanks

driving down to Wollongong on the freeway, no bloody signal. WTF.

I have had endless problems with vodafone since getting my iphone in may 2010. Since then I have had 2 new phones ( no thanks to Vodafone), the Apple store replaced it for me and have had 3 sim cards. Buse everytime you complain, it's either the phone or the sim card, it's never their fault. I lodged a complaint with the TIO 5 weeks ago and just lodged another one as Vodafone has failed to fix the problem. I have been with Vodafone for over 15 years. After this, never again will I be a Vodafone customer !!!

If their 3G network fails, you simply can not make any calls - even triple 0 emergency.

I have a pre-paid to test out services on all major providers & Vodafone used to be great in Brisbane & not quite as good as Optus & Telstra were useless & had awful service as well but since moving to NSW from Brisbane I have found & more so in the past 3mths that my Vodafone service is non-existant! All my calls drop out, people do not receive my sms & also my credit seems to be used when I haven't even used all my sms including free ones! I recommended Vodafone to all I know & found their customer service 2nd to none... but shame their mobile service is non-existant & costing me hard earned $! Even when Telstra called me on occasion to try & lure me over, I'd used to say - please do not ever call me again as your services are way too expensive & a rip off & remove me from your database!

Vodafone prepaid broadband the past couple of weeks is worse than dial-up. One day the support centre was off the air. Today I cannot access my account info on the net. One useless thing after another. Unfortunately cannot afford to go elsewhere, was with 3 but was ripped off to the tune of $150 so wont go there again. At least the Vodafone site doesnt lie like 3 does.

Really poor data coverage at home in Maribyrnong near Highpoint Shopping Centre... no coverage at all in Victoria University Building G... and lots of drops on Collins st, Melbourne... So it's a pain for me at home, in university and at work :(

I have been with vodafone for 16 years at least maybe more. To date I still can not send a text from my lounge room or take a call without it dropping out. We live just outside Brisbane in a northern outer suburb not far from the City but anyone would think it was in the middle of outback Australia.
The last phone I was sold is substandard but the signal strength falls within the permissible levels apparently according to the repair people. They are 2-5 whatevers and my signal strenght is 2.2. Poor guys very poor. For years I have been hearing the same message from the CEO's that they are on it and upgrading will take place. It hasn't in the last 16 years so I doubt very much whether it will happen in the next 16. But you can bet your bottom dollar all the Bosses are collecting their substantial bonuses every year.
I have a two year plan and my phone started to fail 4months ago. It turns itself on and off whenever it feels like. That was only 18months into my plan. (I have never had a phone last the 2 year contract time.) Only 2 more months to go. Ringing to complain is just a waste of time. Nothing can be done unless I want to sign up again, get a new phone for another 2years etc etc. Well guys I am a very very patient person I have done that eight times already. Nothing has changed after all these years. Very Poor business practices vodafone in this day and age. You should be ashamed of yourselves, I am when someone asks me which carrier I use.

diring down to Wollongong on the freeway, no bloody signal. WTF.

I have a vodafone mobile which constantly drops out - they blame the phone but will not give me a new handset. I also have mobile broadband which never works, I live in a metro area so it should work all the time, not hit and miss to get it working

reception drops out, receipt and delivery of SMS messages delayed by sometimes over 24hrs, my phone dials out when trying to make calls. Complete soil...go into a vodaphone store you get nothing. Go Vodafail...

Have wireless internet connection as well as phone. Reception keeps dropping out constantly - when I am connected, could hang out 2 loads of washing while waiting for simple site to download.

Constant call drop outs, data drop outs, roaming constantly to try to get a connection are all common problems I have had in the last three years. Not to mention the lack of coverage in areas which I believe are not remote across Australia. Long waiting times on call service line have continued. Any form of compensation on the bill? No chance.
Thanks for setting up this site!

Talked into it by the guy showing me a coverage map, showed excellent coverage for my area, lucky to get one or two bars, drops out continually, when connected network speed is very sporatic.

Every time I try to download my statement to pay my account it won't allow me to do so Iam getting hit with huge bills which should not be happening on my plan that Iam on which is the $69 cap allowing me $700 cap & 2Gig of Data so how do I pay my Bill. For the last few years I was with 3 when my contract was up they told me that I should go with vodaphone as nothing would change how wrong were they I have never ever had any problems with 3. Now everythings a problem I contacted vodaphone about my bill which they assured me the problem was solved and quoted an amount which I would pay to fix the problem problem is I still can't download a statement to get the barcode to pay the amount they told me to pay.

Poor coverage (I have to go outside the house to make a call!!!), poor customer service, my cap charge is almost always exceeded even though I don't use the bloody thing as much as when I first signed up to the plan. I don't know how many people I've warned off using Vodaf??? but it must be in the dozens. Can't wait till my plan expires and I will stick with Optus (I now have an account with them because of Vodaf??? useless coverage.)

I live in the country and the coverage is terrible and my messages never come straight away.

have had no service on my iphone for 3 days..couldn't even text or ring family for xmas.Went to shop today as can't ring due to no service...was told to update itunes and restore phone and it would be fixed. 3 hours later....ive lost almost everything from my phone after rebooting and still no service!! over it bigtime! Have been with vodafone for 8 years if this isnt fixed im outta there!!

I run a concrete and landscaping business and totally rely on my mobile. I was a telstra customer and moved over to vodaphone after being told that the reception where I lived was excellent. Since then, I have had nothing but problems and it has cost me dearly in missed calls from potential customers or potential quotes. When I approached vodaphone, they keep telling me to be patient as they are upgrading the system. It has been over 12 months now and I am fed up

I am so glad I watched the news tonight and have seen your website! Thank you!

Their customer service is just disgraceful - I don't know how they are allowed to get away with it.
the below is a complaint letter that I sent to them a couple of month ago. No one responded to me. I am going down to vodafone tomorrow to get out of my contract if I can - I encourage everyone to do the same - having no customers is the only way to hurt these organsiations - vote with your feet!


DEAR WORST CUSTOMER SERVICE PROVIDER EVER!

I AM WRITING THIS EMAIL OUT OF SHEER ANGER AND FRUSTRATION AS I CANNOT FIND ANSWERS ANY OTHER WAY. KNOWING VODAFONE I WON'T GET A RESPONSE.

YOUR RIDICULOUS LARA VOICE RECOGNITION SYSTEM IS EXTREMELY FRUSTRATING AND DOES NOT WORK. YOU WAIT ON HOLD FOR HOURS AND THEN GET THROUGH TO A DIVISION LIKE TECH SUPPORT WHEN YOU WANT BILLING AND THEY CAN'T HELP YOU. YOU ARE THEN TRANSFERRED BACK ONTO A QUEUE THAT YOU HAVE TO WAIT AGAIN.

LET YOUR CUSTOMERS SPEAK TO A REAL PERSON. A PERSON THAT IS AUSTRALIAN! YOU ARE THE AUSTRALIA DIVISION OF VODAFONE! I AM SICK AND TIRED OF BEING PUT THROUGH TO AN INDIAN OR EGYPTIAN CALL CENTRE WITH STAFF THAT CULTURALLY CANNOT UNDERSTAND WHAT I AM TRYING TO FIND OUT. I HAVE BEEN ON HOLD TONIGHT FOR OVER TWO HOURS. RESOURCE YOUR CALL CENTRES APPROPRIATELY!!! I HAVE BEEN PASSED FROM EVERY DIVISION, SPOKEN TO A SUPERVISOR AND STILL NO ONE IS ABLE TO PUT ME THROUGH TO A PERSON THAT CAN ASSIST WITH MY REQUEST.

I APPRECIATE THAT YOU CFO IS TIGHT AND WANTS TO CUT COSTS BY OUTSOURCING CALL CENTRES TO INDIA AND EGYPT, BUT YOUR CUSTOMERS CAN'T UNDERSTAND THE INDIAN CUSTOMER SERVICE TEAM'S ACCENT AND LANGUAGE BARRIERS. I JUST FOUND OUT THAT I CANNOT SPEAK TO ANYONE IN AUSTRALIA AT ALL. ASK YOUR MARKETING DIRECTOR - WHAT IS THE POINT OF DEVELOPING A GREAT BRAND CAMPAGIN WHEN YOUR CUSTOMERS ARE TREATED LIKE DIRT AT THE OTHER END I CANNOT BELEIVE HOW BACKWARD YOUR APPROACH TO CUSTOMER EXPERIENCE IS.

IF I DIDN'T HAVE BETTER THINGS TO DO I WOULD START A VODAFONE HATE CAMPAIGN ACROSS EVERY SOCIAL NETWORK SITE I CAN FIND.

IF THERE IS ANYONE WITH A BRAIN THAT CAN READ THIS EMAIL, PLEASE SEND IT TO YOU MARKETING TEAMS, BECAUSE I AM SURE THEY WILL CARE MORE ABOUT THIS COMPLAINT THAN ANY OTHER. IF YOU WANT A LESSON IN CUSTOMER EXPERIENCE PHONE THE COMMONWEALTH BANK AS THEY KNOW HOW TO TREAT THEIR CUSTOMERS PROPERLY. I FEEL LIKE I MATTER TO THEM AS A CUSTOMER.

WITH VODAFONE I CAN'T WAIT TO WORK OUT HOW I'M GOING TO GET OUT OF YOUR CONTRACT AND TELL EVERYONE HOW ABISMAL YOUR SERVICE IS!

IF SOME POTATO IN YOUR AUSTRALIA CUSTOMER SERVICE TEAM COULD CONTACT ME TO ANSWER MY QUESTION I WOULD BE MOST GRATEFUL.

I WON'T HOLD MY BREATH.

I am paying good money each month for broadband coverage only to not be able to connect to the internet for at least 60% of the time. When the connection drops out, they still deduct from my allowance for the month. On querying this with their call centre many times, they informed me that I would have to open up my connection so that their staff could gain control of my PC and alter my settings - Just how stupid do these clowns think I am to allow a stranger access to my PC in 2010??

Further whinges have to come from the fact that I paid to have my phone unlocked, only for the code not to work and for them claiming that I still need to pay them - again what is with this paying for non existent service?

A family member of mine is also visiting from abroad and bought a Vodafone prepaid pack, only to have minimal coverage over the past week - this in the middle of Sydney.

Shocking - shocking - shocking that these muppets have not been kicked up the bum ages ago.

I moved to Darwin 2 months ago and have had nothing but problems, with no reception for mobile or broadband. I have been into the Vodafone shop 4 times and every time I ask for assistance I am told to call 1555. Once the staff even told me I needed to call Customer Support from where I have no coverage!!! I have called 1555 3 times and once they actually asked for another number to call me back on so I went into work on my day off and waited for the return call, needless to say I am still waiting over a month later.

I resorted to sending an online request asking for my payout figure, as once again, the girls at the shop couldn't give me the information and advised I should call 1555! I received an acknowledgement email, and then a week later I received an email asking if the fault was still a problem or had I resolved it myself. If only I could!!!

I have to move all around the house to keep a signal, and then it still drops out. I would not rely on vodaphone for an emergency.

We have 3 vodaphone plans and will never renew with them again. Service is bad, calls dropped out and text messages take ages to reach recipients!!! Worst service ever!!!

I have had enugh. everytime i attempt to type a text the phone goes on searching. usually taking atleast 5 minutes waiting for it for sum hour of the day to recharge it's reception. When i'm at macquarie university it is always on roaming. As a result 3 is always charging me atleast a couple of dollars extra for using the roaming internet service when the email automatically load itself or i accidentally hit the internet application while the phone is on roaming. GET IT RIGHT VODAFONE. I WANT MY ROAMING "EXTRA CHARGES" BACK..... .... contact me!

My husband and I have been a loyal Vodafone customer for over 10 years, over the last 12 months I have notice more drop outs and terrible coverage. I live in the south west in Camden and can't get reception in my house. We both have company mobiles with Optus and Telstra and we have full coverage... So please explain what the problem is? You seem to be happy to take our money every month but not invest in the services to run them!

I get the problem with dropped calls, maybe once a week, but it's not super often, the more common fault I get is simply not being able to place a call full stop. Every few days I go to make a call, my phone dials but the call does not go through. If I wait a few minutes then usually I can get it to work but sometimes I have to wait till my phone connects to another signal tower. I'm with Reward Mobile who use the Vodaphone network can I still complain?

Hello. May I have your number please? Hello. Hello? Yes. Good Morhing sir! May I start with your number please? Overseas static. "This is the tenth person I have been sent to to resolve this issue." "Yes what is your number?" "My God I have been on the phone for over an hour. I just want my failing and slow connection and plan fixed." What is your number Sir? "I have already given it Ten times." More overseas static.
What a waste of time. Let me sign the class action.

Please oh please we are too busy to blog comments in support of our client - Vodafone Aus. Too many complaints, plus we can't write enough positive comments to refute your complaints. Think about how hard we are working for minimum pay!! No time to even watch the cricket - gosh.

I have a iPhone with vodafail on a 2 year contract which is up in 6 months! I have had problems with them over the years were they have been taking money out of my bank account with out any consent or contract binding! When I rang to sort it out they kept putting me through to the debts area like i was the one that owed them money!! I had to go to the TIO in the end to have it sorted out. Last week I waited on hold for customer service for 1 hour and 20 minutes to try and have my handset upgraded. I hung up in the end because I couldn't bear to waist anymore of my time!! NOT HAPPY

my mobile usb stick has no reception at all and im on a 24mth contract,now im stuffed

Reception is very poor and if i wasn't on the phone for a good hour saying to 'Vodafone' people, look you have over charged my account by $245.30, they could have easy got away with it. They kept telling me I went over my plan when I never have. It took so much of time and effort and who knows how many people they have actually got away with scamming. It is a waste of my time!
Disappointed and disgusted with the signal!!

My husband and I signed into two 24month contracts five weeks ago and are gutted we chose Vodafone. The coverage is crap and and we often have to go outside to use our phones. Calls cut out periodically and voicemail doesn't tell us we have a message for up to 36 hours after the message was left. I spoke to a Vodafone rep at our local mall about the voicemail problem and she just shrugged her shoulders and said that Vodafone has some issues and there was nothing they could do about it. Crap service Vodafone! Wish we hadn't signed...grrrrr!

just waiting for my contract to finish

I have been with vodafone for years and i have notice that it's getting worse. My reception is just plain awful. i compared to my friends telsta and he never has drop outs or no reception. I have no reception in shopping centers which shouldn't be right. its not my phone because i tried my sim in other phones. I never thought i will have to go back to optus, but i am rather temped...